## |Contents|||Page| |---|---|---|---| |Reference and Administrative
Information|||| |Report ofthe Trustees|(incorporating|the Directors' Report)|2-25| |Independent
Auditor's|report||26-28| |Statement
of Financial|Activities||29| |Balance Sheet|||30| |Statement ofCash flows|||31| |Notes to the Financial|Statements||32-43| ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## |Advice Lewisham
Partnership
Outputs|Advice Lewisham
Partnership
Outputs|CAL|||Partners|TOTAL| |---|---|---|---|---|---|---| |90%calls answered||100%|||100oi|100%| |Total tele
hone contacts||13754|77%||4 042 23%|17796| |Number of IFRs||803 98%|||11 2%|814| |Number
ofdigital support
a
ointments||N/A|||N/A|NIA| |Total adviser hours on telephone||||||| |tria e 6.5FTE||9,891 (65%)|||5,172(35%)|| |Number ofa
ointments|offered|55%|||45%|1,927| |Number ofhome visits||N/A|||N/A|NIA| |Number
ofspecialist||82(30%)|||189(70%)|271| |cases a
eals||||||| |Number ofresident queries
res ondedtob
email||87(100%)||||87| |Number ofresidents
accessing||Diverted|drop-in|resources to||| |services via drop in||outreach|during|pandemic|342|| |Number ofself help||3,921||||3,921| ## |Sub Matter Category Group|Sub Matter Category Group|Number
Of Clients|Number
Of Clients||Sub Matter Category|||O.o
Clients||| |---|---|---|---|---|---|---|---|---|---|---| |Private rented property|||474|7.0%|Group
Dismissal|||1'06||1.6%| |Rent
arrears
-
housing||||||||||| |associations
0'ther
Universal
credit
Personal~inde
endence
Council tax arrears|payment|]|443
381
386
334
262|6.6%
5:7%
5.4%
5.0%
3.9|FIN
BEN
Actual homelessness
Owner occupier property|||90
88
81
81
80||1.3%
1 3o/
1.2%
1.2%
1:2%| ||||||Allowance|||||| |Local Authoiity
housing|||206|'3.1%|'Otlier issues|||78||1.2%| |Benefit Issue
Housiiig assoc. property
Other housing
issues|||388
181
172|5.8%
2.7
2.6%|Bank
&
building
society
overdrafts
Attendance
Allowance
Debt Issue||I|75
71
70||1 1'/
1 1'/
1:0%| |Housing
Benefit
Chaiitable
siippoit|||169
185|2.5o/o
24|LA homelessness
service
Fariiily, dependehts"&|||65
84||1.0o/o
0.9%| ||||||artners|||||| |Council tax 'reduction
Credit, store &charge card debts
Water s~upp yIsewerage debts|||163
155
147|2.4%
2.3%
2.2%|Tspute resolution
Debt Relief 0'rder
Rent arrears: private
landlords|||63
60
58||09'/
O.go/1
0 9'/| ||||||Overpts.
Housing
&Council|||||| |Fuel debts
Threateiied
homelessness
Access to+prov'isiori
of
accommodation
Pay+Entitlements
Eiivironmentoneighbour
issues
Ts+Cs of Employment|||140
140
133
131
125
123|2.1%
2.1%
2 '0%
ig
1.9%
18|Tax Bens.
15.Furlough Scheme
Housiiig Issue
Rent arrears - LAs or ALMOs
Carers Allowance|||55
53
53
51
49
48|i|0.8%
08%
0;8%
0.8%
P7
p.7%| |Redundancy
Unsecured
personal
loan
Nationality/citizenship|debts||11?
11'1
109|17%
1 Bo/
16%|Unpaid
parking
penalty
cong. chgs.
Catafogue
& mail ordei
Solicitors/barristers|&
debts||45
43
41||P 7%
0.6%
06'/| ||||||Emp tribunals+appeals|||40||0 6'/| ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ||||||Total|Total| |---|---|---|---|---|---|---| ||||Unrestricted|Restricted|funds|funds| |||Note|funds|funds|2021|2020| ||||6|||| |Income from:||||||| |Donations
and legacies||2|81||81|2,212| |Charitable
activities||3|173,202|1,374,286|1,547,488|1,077,857| |Investment
income||4|1,794|-|1,794|1,948| |Other income||5|2,360|10,200|12,560|| |Total|||177,437|1,384,486|1,561,923|1,082,017| |Expenditure
on:||||||| |Charitable
activities||6|116,270|1,388,724|1,504,994|996,211| |Total Expenditure|||116,270|1,388,724|1,504,994|996,211| |Net income||||||| |before transfers||10|61,167|(4,238)|56,929|85,806| |Transfers
between|funds||(5,846)|5,846||| |Net movement
in|funds for the|||||| |year||16|55,321|1,608|56,929|85,806| |Reconciliation
of|funds:|||||| |Balance brought|forward|16|251,371|24,007|275,378|189,572| |Balance carried forward||16|t'.306,692|625,615|8332,307|8275,378| ## ## |As at 31 March 2021||||| |---|---|---|---|---| |||Note|2021|2020| ||||F|| |Cash flows from operating|activities|18|(107,848)|527,407| |Cash flows from investing|activities|||| |Interest received|||1,794|1,948| |Net increase I(decrease)|in cash and cash equivalents||(106,054)|529,355| |Cash and cash equivalents|brought
forward||628,531|99,176| |Cash and cash equivalents|carried forward||8522,477|8628,531| |Cash and cash equivalents|consists of:|||| |Cash at bank and
in hand|||f522,477|2628,531| ## ## ## ## ## ## |ot|es to the f|inancial s|tat|ements
for t|he year ended|31 March 20|21| |---|---|---|---|---|---|---|---| |2|Donations|and legacies||Unrestricted|Restricted|Total|Total| |||||2021|2021|2021|2020| ||Voluntary
income||||||| ||Donations||||ENII|F81|E2,212| ||All ofthe f2,212 recognised|||in 2020 related to unrestricted
funds.|||| |3|Income from Charitable||Activities||||| |||||Unrestricted|Restricted|Total|Total| |||||2021f|2021f|2021
F|2020
6| ||London Borough of||||||| ||Lewisham||||866,733|866,733|542,714| ||Capitalise||||262,945|262,945|273,648| ||National
CA|- EBDx|||10,920|10,920|15,000| ||National
CA|- Help to Claim|||111,434|111,434|108,176| ||TFL - Legal|Team|||41,250|41,250|37,000| ||Social Prescribing||||50,000|50,000|| ||SELCE||||12,745|12,745|| ||National
CA|—Grant for|||||| ||Equipment||||18,259|18,259|| ||Other Grants|||173,202||173,202|101,319| |||||8173,202|F1,374,286|61,547,488|K1,077,857| |4|Investment|Income|Unrestricted|Restricted|Total|Total| |---|---|---|---|---|---|---| ||||2021|2021|2021|2020| ||Bank Interest|received|61,794|ENII|F1,794|K1,948| |5|Other Income|Other Income|Other Income|Unrestricted|Restricted|Total|Total| |---|---|---|---|---|---|---|---| |||||2021|2021|2021|2020| |||||6||6|| ||Insurance|claim||2,360||2,360|| ||Secondment||income||10,200|10,200|| |||||62,360|610,200|612,560|FNil| ## |No|tes to the financial state|ments
for the|year ended|31 March 202|1| |---|---|---|---|---|---| |6|Expenditure
on Charitable||Support||| ||Activities|Direct Costs|Costs|Total|Total| |||(note 7)|(note 8)|2021|2020| ||Information
and advice||||| ||services|f1,333,176|f171,818|61,504,994|6996,211| ||L116,270 (2020:f17,295) ofthe above costs was charged to
(2020:f978,916)ofthe above costs was charged to restricted|||unrestricted
funds and f1,388,72
funds.|| |7|Analysis ofDirect Costs|||2021|2020| ||Staff and volunteer costs
Partner payments
Office costs
Premises costs
Other costs|||961,604
248,298
91,321
31,000
953|777,858
166,252| |||||61,333,176|6944,110| |8|Analysis ofSupport Costs|||2021|2020| ||Staff and volunteer costs
Office costs
Premises costs|||34,140
82,814|39,237
39| ||Other costs
Governance
costs (Note 9)
Pension
liability movement|||2,589
7,580
44,695|7,623
10,601
(5,399)| |||||6171,818|F52,101| |9|Governance
Costs|||2021|2020| ||Legal, Professional
and||||| ||finance
Audit
Trustee Board|||1,980
5,508
92|4,560
5,500
541| |||||67,580|610,601| |10|Net income for the year|||2021|2020| ||This is stated after charging:||||| ||Depreciation
Auditor's
remuneration
—audit services|||r1,333
85,508|E1,610
65,500| ## |11|Information|regarding|Trustees, Directors and Employees|Trustees, Directors and Employees|Trustees, Directors and Employees|||| |---|---|---|---|---|---|---|---|---| ||||||||2021|2020| ||Wages and|salaries|||||862,582|663,088| ||Recruitment|costs|||||5,599|20,729| ||Social security costs||||||73,802|54,879| ||Pension costs||||||31,838|23,633| ||Staff training|and travel|costs||||11,543|15,529| |||||||6985,364||F777,858| ||The average|number of|staff employed|by the charity|(full time|equivalent)|was:|| ||||||||2021|2020| ||Direct charitable
work||||||34|27| ||Administrative||||||2|1| ||||||||36|28| ## ## ## |ote
|s to the fina
|ncial|s|tat|ements
for the year e|nded 31 March|2021| |---|---|---|---|---|---|---|---| |12|Fixed assets||||||Computer| ||||||||Equipment| ||As at 1 April 2020||||||| ||and 31 March 2021||||||E4,878| ||Depreciation||||||| ||At 1 April 2020||||||3,545| ||Charge for the|year|||||1,333| ||Disposals||||||| ||At 31 March 2021||||||64,878| ||Net book value|at|||||| ||31 March 2021||||||kNil| ||Net book value|at|||||| ||31 March 2020||||||61,333| |13|Debtors|||||2021f|2020| ||Trade debtors|||||24,127|20,455| ||Prepayments|||||12,056|46,718| ||Accrued income|||||40,029|33,990| |||||||676,212|6101,163| |14|Creditors - amounts||falling||due within one year|2021|2020f| ||Trade creditors|||||12,370|49,173| ||Other creditors|including||tax|and social security|8,823|16,794| ||Accruals|||||100,776|73,281| ||Deferred income (e.g.grants||||in advance)||216,683| |||||||6121,969|6355,931| ||Deferred income analysis|||||2021|2020| |||||||r|6| ||As at 1 April 2020|||||216,683|| ||Additions
during|the year|||||| ||Amounts
released to||income|||(216,683)|(118,674)| ||As at 31 March 2021|||||ENil|6216,683| ## ## |Analysis ofnet assets between funds|||| |---|---|---|---| ||General|Restricted|Total| |2021|Funds
E|Funds|Fundsf| |Tangible fixed assets|||| |Current assets|573,074|25,615|598,689| |Other liabilities|(266,382)||(266,382)| |Net assets at 31 March 2021|F306,692|f25 615|f332307| ||Comparative
infor
as follows:|mation
for|the analysis|of net assets bet|ween
funds
in the|previous
finan|cial year is| |---|---|---|---|---|---|---|---| ||||||General|Restricted|Total| ||2020||||Fundsf|Funds
E|Funds
K| ||Tangible fixed assets||||1,333||1,333| ||Current assets||||705,687|24,007|729,694| ||Other liabilities||||(455,649)||(455,649)| ||Net assets at 31 March 2020||||f251,371|F24,007|2275,378| |16|Movement
in funds||At 1 April|Income|Expenditure|Transfers|At 31 March| ||||2020
r.||||2021f| ||Restricted Funds||||||| ||London Borough of||||||| ||Lewisham||26,352|866,733|(867,470)||25,615| ||Capitalise||(899)|273,145|(274,054)|1,808|| ||National
CA - EBDx||(665)|10,920|(11,016)|761|| ||National
CA - Help|to|||||| ||Claim||(512)|111,434|(113,655)|2,733|| ||TFL - Legal Team||(269)|41,250|(41,051)|70|| ||Social Prescribing|||50,000|(50,041)|41|| ||SELCE|||12,745|(13,178)|433|| ||National
CA —Grant for||||||| ||Equipment|||18,259|(18,259)||| ||Total Restricted Funds||f24,007|E1,384,486|F(1,388,724)|E5,846|F25,615| ||Unrestricted
Funds||||||| ||General funds||351,089|177,437|(71,575)|(5,846)|451,105| ||Pension
Liability||(99,718)||(44,695)||(144,413)| ||Total Unrestricted|Funds|E251,371|6177,437|L(116,270)|6(5,846)|f306,692| ||Total Funds||8275,378|E1,561,923|E(1,460,299)|fNil|f332,307| ## ## ## ## ## |Financial
commitments|Financial
commitments||||| |---|---|---|---|---|---| |Operating
lease commitments|||||| |Total minimum|lease payments|due under|non-cancellable|operating
leases for equipment
are as|| |follows:|||||| |||||2021|2020| |||||6|| |Due within|one year|||4,470|4,470| |Due within|one to five years||||4,470| |||||E4,470|r8,940| |Reconciliation|ofnet income/expenditure||to net cash flow from operating||activity| |||||2021|2020| |Net movement|in funds|||56,929|85,806| |Interest receivable||||(1,794)|(1,948)| |Depreciation||||1,333|1,610| |Movement
in pension scheme
Decrease/(increase)
in debtors||liability||44,695
24,951|(5,399)
175,422| |Increase/(decrease)
in creditors||||(233,962)|271,916| |||||r.(t07,848)|6527,407| ## ## ## ## ## ## |||||||As at|As at| |---|---|---|---|---|---|---|---| |||||||31/03/2021|31/03/2020| |Assumed|life expectancies|||on retirement|at age 65are:||| |Retiring
today - Males||||||21.2|21.2| |Retiring
today - Females||||||24.1|24.1| |Retiring
in|20 years time|-|Males|||22.6|22.6| |Retiring
in|20 years time|-|Females|||25.7|25.6| |||||||Value at|Value at| |||||||31/03/2021|31/03/2020| |||||||6000s|ROOOs| |The assets|in the Plan|were:|||||| |Multi asset|funds|||||72,995|61,086| |Structured|Equity|||||24,849|24,279| |Cash||||||1,509|594| |Fair value|of Plan assets|||||99,353|85,959| |||||||6000s|6000s| |The actual|return
on assets|||over the period|was:|14,282|188| |||||||6000s|6000s| |Present
value offunded||obligations||||161,415|140,310| |Fair value of Plan assets||||||99,353|85,959| |Surplus/(deficit)
in funded|||scheme|||(62,062)|(54,351)| |||||||f000s|6000s| |Present value of unfunded|||obligations||||| |Unrecognised
actuarial
gains (losses)|||||||| |Adjustment|in respect ofasset|||ceiling and minimum|||| |funding
requirement|||||||| |Net liability|in balance sheet||||||| |(ofNational
Citizens Advice)||||||62,062|54,351| ## |Notes to the financial statement|Notes to the financial statement|Notes to the financial statement|Notes to the financial statement|s
for the year en|s
for the year en|ded 31 March 2|021| |---|---|---|---|---|---|---|---| |Reconciliation
ofopening
and closing||||balances ofthe||31/03/2021|31/03/2020| |present
value ofthe defined
benefit|||obligation|||FOOOs|f000s| |Benefit obligation
at beginning
ofyear
Current
service cost||||||140,310
652|144,378
866| |Interest cost
Contributions
by Plan participants||||||3,322|3,549| |Actuarial
(gains)/losses
Benefits paid and expenses
Past service cost||||||21,568
(4,437)|(2,823)
(5,660)| |Settlements|||||||| |Business combinations|||||||| |Exchange rate|||||||| |Benefit obligation
at end ofyear||||||161,415|140,310| |Reconciliation
ofopening
and closing||||balances ofthe||31/03/2021|31/03/2020| |fair value of Plan assets||||||6000s|8000s| |Fair value of Plan assets at beginning
Interest
income on Plan assets
Return
on assets, excluding
interest
Contributions
by employers
Contributions
by Plan participants||of year
income||||85,959
2,052
12,230
3,549|88,882
2,183
(1,995)
2,549| |Benefits paid and expenses
Business combinations||||||(4,437)|(5,660)| |Settlements|||||||| |Exchange rate|||||||| |Fair value of Plan assets at end of||year||||99,353|85,959| |The amounts
recognised
in profit||or loss:||||31/03/2021|31/03/2020| |||||||8000s|6000s| |Service cost - including
current
and past service costs,|||||||| |and settlements|||||||| |Service cost - administrative
cost||||||652|866| |Net interest
on the net defined
benefit||liability||||1,270|1,366| |Total expense||||||1,922|2,232| |Reineasurements
ofthe net defined|||benefit||liability|31/03/2021|31/03/2020| |(asset) to be shown
in OCI:||||||f000s|6000s| |Actuarial
(gains)/losses
on the liabilities
Return
on assets, excluding
interest
income
Changes
in the effect ofthe asset ceiling excluding||||||21,568
(12,230)|(2,823)
1,995| |interest
income|||||||| |Total remeasurement
ofthe net defined||||benefit|||| |liability (asset) to be shown
in OCI||||||9,338|(828)| ||||||End||| ||||||43|||