Charity registration number: 1068801 Careline Annual Report and Financial Statements for the Year Ended 31 March 2024
Careline Contents (continued) Reference and Administrative Detsils Trustees, Report 2to6 ststement of Trustees, Responsibilities Independent Examiner's Report Statement of Financial Activities 9tolO Notes to the Financial Ststements iito16
Careline Reference and Administrative Details Trustees: Wendy Woodhouse, Chair Trustee Gordon Hart Graham Leicester, Secretary Patricia Barclay Peter Yates Nicholas Bishop (appM)inted 3 July 2023) Senior Management / Leadership Team Hannah Hopkinson, Careline manager Charity Registration Number 1068801 Principal Office St Oswald's Hospital Clifton Road Ashbourne DE6 IDR Independent Examiner Coates and Partners Limited The Old Vicarage 51 St John Street Ashboume Derbyshire DE6 IGP Page I
Careline Trustees, Report The trustees present the annual report together with the financial statements of the charity for the year ended 31 March 2024. Ob"ectlves and Activities The objects of the charty, as ststed in the governing document are as follows: Relieve the isolation of older, vulnerable, or isolated people in the tkrbyshire Dales, East Staffordshire, Erewash, and its surrounding areas. Offer a regular telephone befriending servi Aims of the Chai The overall aim of Careline is to improve qualty of life, increase levels of well-being and support independent living. Careline is an independent charity set up in 1997 and provides a telephone befriending Servi to people within the community, to reduce the effects of loneliness and isolation. The charity is based in St Oswald's Hospitsl in A5hboume, Derbyshire. The free telephone calls are made 365 days a year, to older or vulnerable people, with the aim of alleviating social isolation, tackling loneliness and improving wellbeing. The seroitr covers the Derbyshire Dales, East Staffordshire and Erewash. Erewash was added to the area of service delivery in January 2023, on receipt of a Mentsl Health Grant from Erewash Voluntary Attion. Calls are made by 47 volunteers, to members (service users) with the primary purpose of a befriending call, to enable the member to enjoy friendship and be socially connected. Carelines also encourages members to engage in events and community attivities to socialise and meet with other people. Careline has a safeguarding policy in pla, whereby volunteers will notify the members listed contact, if they are unable to reach them. Further to this the service signposts onto other support services such as Social Prescribers to triage the individual and provide access to other specialist support. On average the charty makes around 230 calls a week, up to 12,OCHJ calls a year and there has been a continuous increase on the referrals reiVed per year, since 2021. In setting the objectives and planning the activities the Trustees have considered the Charity Commission's general guidance on public benefit. Fundraisin osures Careline continues to reinvigorate its fundraising activities since the lockdowns of the COVID 19 pandemic. The fundraising committee met three times between April 2023 and March 2024 as well as inft)rmally during some of Caline'S activities and events. Listed below are the fundraising activities that were planned and carried out. Page 2
Careline Trustees, Report (continued) Event Funds Raised Per Event £507 Spring Coffee Moming Fundraising Walk Winter Craft Fair £2,000 £361 Uttoxeter Christmas Fair £71 Christmas Coffee Morning 100 Club £936 £648 Online Shopping Sites Collettion Tins £10 £220 Fundraising Account Interest Community Fundraising Total £19 £4,101 £8,876 The Trustees confirm that they have complied with the requirements of Section 17 of the Charities Act 2011 to have due regard to the public benefit guidance published by the Charity Commission for England and Wales. ts andDonatsons There has been recognition of the Servi which Careline provides through some smaller scale donations received from volunteers and the community. caline received thr larger donations, two from the Rotary of Ashbourne, totalling £1,500, the NFU Mutual for £6,443 and Ashbourne Methodist Church for £485. Careline has also received funding through SUC$sful grant applications. Listed below are the funds received from grants in 202312024. Grants Amount Lottery- Reaching Communitie5 Derbyshire County Council - Adult Care Provincial Grand Lodge of Derbyshire Freemasons Total £67,482 £2,010 £1,000 £70,492 As detailed in the table above, Careline received its first payment from its successful application to the Lottery Reaching Communities (LRC) and will be receiving £225,118 in totsl over three years. Careline has completed its first year of funding and has submitted the end of year one progress port to the LRC, which has been accepted. Thi5 funding has allowed for the continued delivery of Careline's service and further development. The Derbyshire County Council Adult Care grant continues to be under review due to the local authority reducing non-essential spend, due to budget pressures. Careline have received confirmation that the grant will remain operational from April 2024 - March 2025. Page 3
Careline Trustees, Report (continued) Achievements andPerforman Carelines biggest challenge over the last year was managing a change of staff member. Our previous Manager retired, and our new Manager commenced employment in August 2023. A smooth transition was achieved through Careline's key strategies for change management, which were focused on sensitivity towards our charity's culture arKI characteristics. A large amount of time and resources has been spent on building trusting working relationships between staff, volunteers, members, arKI the wider community. During the year the service has increased ts referral rate by 190/0, compared to 202212023 and the take up rate has increased by 21%. The conversion rate of tske up from referrals received in 202312024 was 57 % . Volunteers andmembers Carelines overall figures for volunteers and members are as follows: 202312024 Member referrals Total 75 New members 43 Totsl members in receipt of servi Closed members 157 45 Volunteers 46 New volunteers Closed volunteer5 The data above shows that 47 members were lost during the year, this was due to members passing away, moving into a care home, unable to contsct due to not answering the phone, or improved mental health meaning they no longer felt they required the service. Careline lost eight volunteers due to ill health, caring resnSibl11eS or their regular befriendee stepping down from the service. The locations for the 157 members in receipt of the service betWn 202312024 are as follows: Member Locatlon Total Percentage 18010 Ashbourne 29 Mattock 22 Crich 40 Wirksworth 30 Bakewell 30/0 Belper Burton 30/0 40 25Wo Uttoxeter 27 17Wo Erewash 3% Other 15 io% Page 4
Careline Trustees, Report (continued) Financial Ree It is recognised that it is important that reserves are set aside to provide financial stability and to ensure that the service to our members can be maintained at a level that meets their needs. The initial reserves policy was approved by Trustees in January 2022, this was a free reserves p)licy (Unstrirted funds) tsrget to cover thr months planned expenditure of £9,000, based on the previous year s accounts expenditure. On receipt of the financial breakdown figures presented at the bi-monthly management meetings the Board of Trustees review the level of reserves required to ensure the ongoing service is retsined at a level that meets the needs of all. Trust&s are informed of the ongoing income and expenditure for the past months and are given an indication of possible financial implications for the rest of the current financial year. By retrospectively applying this policy to the 23124 financial year, the tsrget reserves on 31 March 2024 were set at £9,000. This figure has now been vieWed by our Board of Trust*s and based on our cUrnt expenditure each month have increased our reserves tsrget to £16,000 to cover four months planned expenditure. lans for the Futu Careline will continue the delivery of our service to residents in the Derbyshire Dales, East Staffordshire, Erewash and surrounding areas. We will continue to complete and build upon the attivities set out in our Lottery Reaching Communities, Activity, Fundraising and Sustainability Delivery Plan and the Community Engagement Programme. Careline is looking to work with a fundraising consultsnt in the next year to help identify and secure future grants to sustain the charity. Careline has recruited a small team of staff, trustees and volunteers who will be meeting quarterly throughout the year to build upon Careline's financial sustainability. Another area of focus will be the on the delivery of a new project which aims to support members, referred to the service with ongoing mental health needs. We will be offering a tailored befriending package to meet the needs of these individuals. The project will be starting in June 2024 and will be a pilot project for one year. The funding for this project was secured from a successful grant application of £5,500 from the Derbyshire Dales Public Health Locality Funding. stmcture Governance andmana ement The charty is govemed by its constitution adopted 15 April 1997, as amended 14 January 1998, 9 April 2003 and by resolution dated June 2014, Amended again in January 2022 to broaden the areas of operation of the organisation. Careline was contarted by the Charities Commission on the 27th of April 2022 to amend the paragraph setting out the objectives. This will be finalised at the AGM in July 2024. Careline's Management Committee met Six times in 202312024 in addition to several more informal catch-up meetings. All the meetings have been face to face and minutes have been recorded for every meeting, Annie Gardener, a trustee, was eletted at the 2023 AGM, and stepped down from the role in ottober 2023. Page 5
Careline Trustees, Report (continued) The day to day running of the Charity is managed by Hannah Hopkinson (Careline Manager), supported by Carolyn Storer, befriending Coordinator. Hannah commenced employment in August 2023 when the previous Manager Jane Fulham retired. One of our volunteers is a Careline Ambassador, who raises Carelines profile in the local community and promotes community fundraising for Careline. Voluntrs are on a six weekly rota and make the telephone befriending calls, the adrninistration of which is managed by our salaried staff. None of the Careline Trustees have daimed any expenses during the financial year. This Annual Report was approved by the Trust5 of the charity on 15 July 2024 and signed on its behalf by". SIGNED SE¢iIRELY 712024 12'.61.' PM VTC Wendy Woodhouse Chair of Trustees Page 6
Careline ststement of Trustees, Responsibilities The trustees are responsible for preparing the trustees, report and the financial statements in accordance with the United Kingdom Accountiro Standards (United Kingdom Generally ACpted Accounting Prattice) and applicable law and regulations. The law applicable to charities requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources of the charty for that period. In preparing these financial statements, the trustees are qUired to: select suitable accounting policies and then apply them consistently. observe the methods and principles in the Chartties SORP. make judgements and estimates that are reasonable and prudent; state whether applicable accounting standards have been followed, subject to any material departures disclosed and explained in the financial statements; and prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in business. The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Charities Att 2011, the Charities (Accounts and Reports) Regulations 2008, and the provisions of the constitution. The trustees are also responsible for safeguarding the assets of the charity and hence for taking asOnable steps for the prevention and detection of fraud and other irregularities. The trustees are SponSible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. Approved by the trustees of the charity on 15 July 2024 and signed on its behalf by: SIGP4ED SECURELY 1kn712024 at 12'.51.'22 PIA UTC Wendy Woodhouse Trustee Page 7
Careline Independent Examiner's Report to the trustses of Careline I report to the trustees on my examination of the accounts of Careline for the year ended 31 March 2024. Responsibilities and basis of report As the charity trustees of Careline you are responsible for the preparation of accounts in accordance with the requirements of the Charits'es Act 2011 Cthe ACV). I report in respect of my examination of the Careline's accounts carried out under section 145 of the 2011 Act and in carrying out my examination I have followed all the applicable Direttions given by the Charty Commission under section 145(5)(b) of the Act. IndeperKlent examinerfs ststement I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respett: l. accounting records were not kept in respect of Careline as required by section 130 of the Act; or 2. the accounts do not accord with those records; or 3. the accounts do not comply with the accounting requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a 'true and fair view, which is not a matter considered as part of an independent examination. I have no concerns and have come across no other matters in connettion with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Coates and Partners Limited Chartered Accountants The Old Vicarage 51 St John Street Ashbourne Derbyshire DE6 IGP IS July 2024 Page 8
Careline ststement of Financial Activities for the Year Ended 31 March 2024 Unrestricted Restricted funds funds Total 2024 Note Income and Endowments from: Donations and legacies Other trading activities Investment income 11,167 6,166 18 69,492 80,659 6,166 18 Total income 69,492 86,843 Expenditure on: Charitsble attivities 2,365 61,074 Total expenditure 61,074 Net income Gross transfers between funds 14,986 5,000 10,783 25,769 Net movement in futKIs 9,986 15,783 25,769 Reconciliation of funds Totsl funds brought forward Totsl funds carried forward 30,941 30,941 12 Unrestricted Restricted funds funds Total 2023 Note Income and Endowments from: Donations and legacies Other trading activities Investment income 28,487 808 28,487 808 Total income 29,299 29,299 Expenditure on: Charitable activities 41,769 7,858 49,627 Totsl expenditure 7,858 Net expenditure Net movement in fijnds 12,470 7,858 20,328 (12,470) (7,858) (20,328) Reconciliation of funds Total funds brought forward Total funds carried forward 12 All of the charity's attivities derive from continuing operations during the above two periods. The notes on pages I I to 16 form an integral part of these financial statements. Page 9
Careline Statement of Financial Activities for the Year Ended 31 March 2024 (continued) The funds breakdown for 2023 is shown in note 12. The notes on pages I I to 16 fom an integral part of these financial statements. Page 10
Careline Notes to the Financial Statements for the Year Ended 31 March 2024 l Accounting policies Statement of compliance The financial statements have been prepared in accordance with the second edition of the Charities Statement of Recommended Prartice issued in October 2019, the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102) and the Charities Act 2011. Basis of preparation Careline meets the definition of a public benefit entity under FRS 102. The accounts (financial statements) have been prepared under the historical cost convention with items recognised at cost or transaction value unless otherwise stated in the relevant note(s) to these accounts. Going concern The trustees consider that there are no material UnrtaIntieS about the charity's ability to continue as a going concern. Income and endowments Voluntary income including donationsi gifts, legacies and grants that provide core funding or are of a general nature is recogni5ed when the charity has entitlement to the income, it is probable that the income will be received and amount can be measured with sufficient reliabilty. Donations and legacies Donations and legacies are recognised on a receivable basis when receipt is probable and the amount can be reliably measured. Grants receivable Grants are recognised when the charity has an entitlement to the funds and any conditions linked to the grants have been met. Where performance conditions are attached to the grant and are yet to be met, the income is recognised a5 a liability and included on the balance sheet as deferred income to be released. Expenditure All expenditure is recognised once there is a legal or constructive obligation to that expenditure, it is probable settlement is required and the amount can be measured reliably. All costs are allocated to the applicable expenditure heading that aggregate similar costs to that category. Where costs cannot be directly attributed to particular headings they have been allocated on a basis consistent with the use of resources, with central staff costs allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset's use. Other sUPPOrt costs are allocated based on the spread of staff costs. Page 11
Careline Notes to the Financial Ststements for the Year Ended 31 March 2024 (continued) Charitable activities Charitsble expenditure comprises those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes trf)th costs that can be allocated dirertly to such activities and those costs of an indirect nature necessary to support them. Governance costs These include the costs attributsble to the charity's compliance with constitutional and statutory requirements, including audit, strategic management and trustees meetings and reimbursed expenses. Taxation The charity is considered to pass the tests set out in Paragraph I Schedule 6 of the Finance Art 2010 and therefore it meets the definition of a charitable company for UK corporation tsx purposes. Accordingly, the charity is potentially exempt from tsxats'on in respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such incorne or gains are applied exclusively to charitable purposes. Cash and cash equlvalents Cash and cash equivalents comprise cash on hand and call deposts, and other short-term highly liquid investments that are adIlY convertible to a known amount of cash and are subject to an insignificant risk of change in value. Fund strurture Unrestricted income funds are general funds that are available for use at the trustees discretion in furtherance of the objectives of the charity. Designated funds are unrestricted funds set aside for specific purposes at the discretion of the trustees. Restricted income funds are those donated for use in a particular area or for specific purposes, the use of which is restricted to that area or purpose. Pensions and other post retirement obligations The charity operates a defined contribution pension scheme which is a pension plan under which fixed contributions are paid into a pension fund and the charity has no legal or construttive obligation to pay further contributions even if the fund does not hold sufficient assets to pay all employees the benefits relating to employ service in the current and prior periods. Contributions to defined contribution plans are recognised in the Ststement of Financial Artivities when they are due. If contribution payments exceed the contribution due for service, the excess is recogni*d as a prepayment. Page 12
Careline Notes to the Financial Statements for the Year Ended 31 March 2024 (continued) 2 Income from donations and legacies Unrestricted funds General Restricted funds Total funds Donations and legacies; Donations from individuals Grants, including capital grants; Grants 10,167 10,167 Total for 2024 80,659 Total for 2023 3 Income from other trading activities Unrestricted funds Designated Total funds Local fundraising and street collection income Total for 2024 6,166 Total for 2023 808 808 4 Investment Income Unrestricted funds General Total funds Interest receivable and similar income; Interest receivable on bank deposits 18 18 Total for 2024 18 18 Total for 2023 Page 13
Careline Notes to the Financial Statements for the Year Ended 31 March 2024 (continued) S Expenditure on charitable activities Unrestricted fund5 General Restricted funds Total funds Note Staff costs Governance costs 755 50,008 50,763 Total for 2024 Total for 2023 6 Trustees remuneration and expenses No trustees, nor any persons connected with them, have received any remuneration from the charity during the year. Page 14
Careline Notes to the Financial Statements for the Year Ended 31 March 2024 (continued) 7 Staff costs The aggregate payroll costs were as follows: 2024 2023 Staff costs during the year were: Wages and salaries Pension costs Other staff costs 49,219 589 955 43,414 558 No employee received emoluments of more than £60,000 during the year 8 Independent examiner's remuneration 2024 2023 Other fees to examiners The examining of accounts of any associate of the charity 9 Taxation The charity is a registered charity and is therefore exempt from taxation. Iocash and cash equivalents 2024 2023 Cash on hand Cash at bank 10 58,202 50 31,999 Page 15
Careline Notes to the Financial Statements for the Year Ended 31 March 2024 (continued) Ilcreditors: amounts falling due within one year 2024 2023 Pension scheme creditor Accruals 114 108 12Funds Balance at l April 2023 Balance at 31 March 2024 Incoming Resources resources expended Transfers Unrestricted funds General General 30,941 17,351 (2,365) (5,000) 40,927 Restricted funds The National Lottery Community Fund Derbyshire Dales CVS Erewash Voluntsry Attion 67,482 2,010 (54,878) (2,010) 1,821 12,604 Total restrirted funds 69,492 58,709 5,000 15,783 Total funds Balance at 31 March 2023 Balance at I April 2022 Incoming Resources expended Unrestricted funds General General 43,411 29,299 (41,769) 30,941 Restrfjcted Foundation Derby Totsl funds 29 299 30,941 Page 16
Careline Detailed Statement of Financial Activities for the Year Ended 31 March 2024 Totsl 2024 Total 2023 Income and Endowments from: Donations and legacies (analysed below) Other trading artivities (analysed below) Investment income (analysed below) 80,659 6,166 18 28,487 Total income 29,299 Expenditure on: Charitable attivities (analysed below) 61,074 Totsl expenditure 61,074 49,627 Net income/(expenditure) Net movement in funds 25,769 (20,328) Reconciliation of funds Total funds brought forward Total funds carried forward 56,710 This page does not form part of the ststutory financial ststements. Page 17
Careline Detailed Statement of Financial Activities for the Year Ended 31 March 2024 (continued) Total 2024 Totsi 2023 Donabons andlegaaes Appeals and donations Grants - restricted Grants 10,167 69,492 21,979 6,508 80,659 Other trading artivibes Fundraising 6,166 808 808 Investment income Bank interest receivable 18 18 Charitable artivities Wages and salaries - restritted Wages and salaries Stsff pensions - restricted Stsff pensions Volunteer expenses - restricted Volunteer expenses Fundraising costs - restrirted Fundraising costs Stsff training - restricted Insurance - restricted Insuran Telephone and intemet - restricted Telephone and fax Computer software and maintenance costs - restritted Computer software and maintenance costs Printing, postage and stationery - restritted Printing, postage and ststionery Travel and subsistence - restricted Travel and subsistence Advertising - restricted Advertising Accountancy fees - restricted Accountancy fees (49,219) (5,253) (38,161) (589) (558) (200) (755) (700) (10) (140) (290) (150) (180) (23) (3,616) (140) (1,000) (224) (400) (24) (675) (484) (1,700) (97) This page does not form part of the ststutory financial ststements. Page 18 (330) (380) (1,508) (846) (251) (809) (1,180)
Careline Detailed Statement of Financial Activities for the Year Ended 31 March 2024 (continued) Total 2024 Totsl 2023 Consultsncy fees 458 351 This page does not form part of the statutory financial statements. Page 19