Charity registration number: 1068801
Careline
Annual Report and Financial Statements
for the Year Ended 31 March 2024

Careline
Contents (continued)
Reference and Administrative Detsils
Trustees, Report
2to6
ststement of Trustees, Responsibilities
Independent Examiner's Report
Statement of Financial Activities
9tolO
Notes to the Financial Ststements
iito16

Careline
Reference and Administrative Details
Trustees:
Wendy Woodhouse, Chair Trustee
Gordon Hart
Graham Leicester, Secretary
Patricia Barclay
Peter Yates
Nicholas Bishop (appM)inted 3 July 2023)
Senior Management /
Leadership Team
Hannah Hopkinson, Careline manager
Charity Registration Number 1068801
Principal Office
St Oswald's Hospital
Clifton Road
Ashbourne
DE6 IDR
Independent Examiner
Coates and Partners Limited
The Old Vicarage
51 St John Street
Ashboume
Derbyshire
DE6 IGP
Page I

Careline
Trustees, Report
The trustees present the annual report together with the financial statements of the charity for the
year ended 31 March 2024.
Ob"ectlves and Activities
The objects of the charty, as ststed in the governing document are as follows:
Relieve the isolation of older, vulnerable, or isolated people in the tkrbyshire Dales, East
Staffordshire, Erewash, and its surrounding areas.
Offer a regular telephone befriending servi
Aims of the Chai
The overall aim of Careline is to improve qualty of life, increase levels of well-being and support
independent living.
Careline is an independent charity set up in 1997 and provides a telephone befriending Servi￿ to
people within the community, to reduce the effects of loneliness and isolation. The charity is based in
St Oswald's Hospitsl in A5hboume, Derbyshire. The free telephone calls are made 365 days a year, to
older or vulnerable people, with the aim of alleviating social isolation, tackling loneliness and
improving wellbeing.
The seroitr covers the Derbyshire Dales, East Staffordshire and Erewash. Erewash was added to the
area of service delivery in January 2023, on receipt of a Mentsl Health Grant from Erewash Voluntary
Attion.
Calls are made by 47 volunteers, to members (service users) with the primary purpose of a
befriending call, to enable the member to enjoy friendship and be socially connected. Carelines also
encourages members to engage in events and community attivities to socialise and meet with other
people.
Careline has a safeguarding policy in pla￿, whereby volunteers will notify the members listed
contact, if they are unable to reach them. Further to this the service signposts onto other support
services such as Social Prescribers to triage the individual and provide access to other specialist
support.
On average the charty makes around 230 calls a week, up to 12,OCHJ calls a year and there has been
a continuous increase on the referrals re￿iVed per year, since 2021.
In setting the objectives and planning the activities the Trustees have considered the Charity
Commission's general guidance on public benefit.
Fundraisin
osures
Careline continues to reinvigorate its fundraising activities since the lockdowns of the COVID 19
pandemic. The fundraising committee met three times between April 2023 and March 2024 as well as
inft)rmally during some of Ca￿line'S activities and events. Listed below are the fundraising activities
that were planned and carried out.
Page 2

Careline
Trustees, Report (continued)
Event
Funds Raised Per Event
£507
Spring Coffee Moming
Fundraising Walk
Winter Craft Fair
£2,000
£361
Uttoxeter Christmas Fair
£71
Christmas Coffee Morning
100 Club
£936
£648
Online Shopping Sites
Collettion Tins
£10
£220
Fundraising Account Interest
Community Fundraising
Total
£19
£4,101
£8,876
The Trustees confirm that they have complied with the requirements of Section 17 of the Charities
Act 2011 to have due regard to the public benefit guidance published by the Charity Commission for
England and Wales.
ts andDonatsons
There has been recognition of the Servi￿ which Careline provides through some smaller scale
donations received from volunteers and the community. ca￿line received thr￿ larger donations, two
from the Rotary of Ashbourne, totalling £1,500, the NFU Mutual for £6,443 and Ashbourne Methodist
Church for £485. Careline has also received funding through SUC￿$sful grant applications. Listed
below are the funds received from grants in 202312024.
Grants
Amount
Lottery- Reaching Communitie5
Derbyshire County Council - Adult Care
Provincial Grand Lodge of Derbyshire Freemasons
Total
£67,482
£2,010
£1,000
£70,492
As detailed in the table above, Careline received its first payment from its successful application to
the Lottery Reaching Communities (LRC) and will be receiving £225,118 in totsl over three years.
Careline has completed its first year of funding and has submitted the end of year one progress
port to the LRC, which has been accepted. Thi5 funding has allowed for the continued delivery of
Careline's service and further development.
The Derbyshire County Council Adult Care grant continues to be under review due to the local
authority reducing non-essential spend, due to budget pressures. Careline have received confirmation
that the grant will remain operational from April 2024 - March 2025.
Page 3

Careline
Trustees, Report (continued)
Achievements andPerforman
Carelines biggest challenge over the last year was managing a change of staff member. Our previous
Manager retired, and our new Manager commenced employment in August 2023. A smooth transition
was achieved through Careline's key strategies for change management, which were focused on
sensitivity towards our charity's culture arKI characteristics. A large amount of time and resources has
been spent on building trusting working relationships between staff, volunteers, members, arKI the
wider community.
During the year the service has increased ts referral rate by 190/0, compared to 202212023 and the
take up rate has increased by 21%. The conversion rate of tske up from referrals received in
202312024 was 57 % .
Volunteers andmembers
Carelines overall figures for volunteers and members are as follows:
202312024
Member referrals
Total
75
New members
43
Totsl members in receipt of servi
Closed members
157
45
Volunteers
46
New volunteers
Closed volunteer5
The data above shows that 47 members were lost during the year, this was due to members passing
away, moving into a care home, unable to contsct due to not answering the phone, or improved
mental health meaning they no longer felt they required the service. Careline lost eight volunteers
due to ill health, caring res￿nSibl11￿eS or their regular befriendee stepping down from the service.
The locations for the 157 members in receipt of the service betW￿n 202312024 are as follows:
Member Locatlon
Total
Percentage
18010
Ashbourne
29
Mattock
22
Crich
40
Wirksworth
30
Bakewell
30/0
Belper
Burton
30/0
40
25Wo
Uttoxeter
27
17Wo
Erewash
3%
Other
15
io%
Page 4

Careline
Trustees, Report (continued)
Financial Re￿e￿
It is recognised that it is important that reserves are set aside to provide financial stability and to
ensure that the service to our members can be maintained at a level that meets their needs.
The initial reserves policy was approved by Trustees in January 2022, this was a free reserves p)licy
(Un￿strirted funds) tsrget to cover thr￿ months planned expenditure of £9,000, based on the
previous year s accounts expenditure.
On receipt of the financial breakdown figures presented at the bi-monthly management meetings the
Board of Trustees review the level of reserves required to ensure the ongoing service is retsined at a
level that meets the needs of all. Trust&s are informed of the ongoing income and expenditure for
the past months and are given an indication of possible financial implications for the rest of the
current financial year.
By retrospectively applying this policy to the 23124 financial year, the tsrget reserves on 31 March
2024 were set at £9,000. This figure has now been ￿vieWed by our Board of Trust*s and based on
our cUr￿nt expenditure each month have increased our reserves tsrget to £16,000 to cover four
months planned expenditure.
lans for the Futu
Careline will continue the delivery of our service to residents in the Derbyshire Dales, East
Staffordshire, Erewash and surrounding areas. We will continue to complete and build upon the
attivities set out in our Lottery Reaching Communities, Activity, Fundraising and Sustainability
Delivery Plan and the Community Engagement Programme.
Careline is looking to work with a fundraising consultsnt in the next year to help identify and secure
future grants to sustain the charity. Careline has recruited a small team of staff, trustees and
volunteers who will be meeting quarterly throughout the year to build upon Careline's financial
sustainability.
Another area of focus will be the on the delivery of a new project which aims to support members,
referred to the service with ongoing mental health needs. We will be offering a tailored befriending
package to meet the needs of these individuals. The project will be starting in June 2024 and will be a
pilot project for one year. The funding for this project was secured from a successful grant application
of £5,500 from the Derbyshire Dales Public Health Locality Funding.
stmcture Governance andmana
ement
The charty is govemed by its constitution adopted 15 April 1997, as amended 14 January 1998, 9
April 2003 and by resolution dated June 2014, Amended again in January 2022 to broaden the areas
of operation of the organisation. Careline was contarted by the Charities Commission on the 27th of
April 2022 to amend the paragraph setting out the objectives. This will be finalised at the AGM in July
2024. Careline's Management Committee met Six times in 202312024 in addition to several more
informal catch-up meetings. All the meetings have been face to face and minutes have been recorded
for every meeting, Annie Gardener, a trustee, was eletted at the 2023 AGM, and stepped down from
the role in ottober 2023.
Page 5

Careline
Trustees, Report (continued)
The day to day running of the Charity is managed by Hannah Hopkinson (Careline Manager),
supported by Carolyn Storer, befriending Coordinator. Hannah commenced employment in August
2023 when the previous Manager Jane Fulham retired. One of our volunteers is a Careline
Ambassador, who raises Carelines profile in the local community and promotes community
fundraising for Careline. Volunt*rs are on a six weekly rota and make the telephone befriending
calls, the adrninistration of which is managed by our salaried staff.
None of the Careline Trustees have daimed any expenses during the financial year.
This Annual Report was approved by the Trust￿5 of the charity on 15 July 2024 and signed on its
behalf by".
SIGNED SE¢iIRELY
712024 ￿ 12'.61.'* PM VTC
Wendy Woodhouse
Chair of Trustees
Page 6

Careline
ststement of Trustees, Responsibilities
The trustees are responsible for preparing the trustees, report and the financial statements in
accordance with the United Kingdom Accountiro Standards (United Kingdom Generally AC￿pted
Accounting Prattice) and applicable law and regulations.
The law applicable to charities requires the trustees to prepare financial statements for each financial
year which give a true and fair view of the state of affairs of the charity and of the incoming
resources and application of resources of the charty for that period. In preparing these financial
statements, the trustees are ￿qUired to:
select suitable accounting policies and then apply them consistently.
observe the methods and principles in the Chartties SORP.
make judgements and estimates that are reasonable and prudent;
state whether applicable accounting standards have been followed, subject to any material
departures disclosed and explained in the financial statements; and
prepare the financial statements on the going concern basis unless it is inappropriate to presume
that the charity will continue in business.
The trustees are responsible for keeping proper accounting records that disclose with reasonable
accuracy at any time the financial position of the charity and enable them to ensure that the financial
statements comply with the Charities Att 2011, the Charities (Accounts and Reports) Regulations
2008, and the provisions of the constitution. The trustees are also responsible for safeguarding the
assets of the charity and hence for taking ￿asOnable steps for the prevention and detection of fraud
and other irregularities.
The trustees are ￿SponSible for the maintenance and integrity of the corporate and financial
information included on the charitable company's website. Legislation governing the preparation and
dissemination of financial statements may differ from legislation in other jurisdictions.
Approved by the trustees of the charity on 15 July 2024 and signed on its behalf by:
SIGP4ED SECURELY
1kn712024 at 12'.51.'22 PIA UTC
Wendy Woodhouse
Trustee
Page 7

Careline
Independent Examiner's Report to the trustses of Careline
I report to the trustees on my examination of the accounts of Careline for the year ended 31 March
2024.
Responsibilities and basis of report
As the charity trustees of Careline you are responsible for the preparation of accounts in
accordance with the requirements of the Charits'es Act 2011 Cthe ACV).
I report in respect of my examination of the Careline's accounts carried out under section 145 of the
2011 Act and in carrying out my examination I have followed all the applicable Direttions given by the
Charty Commission under section 145(5)(b) of the Act.
IndeperKlent examinerfs ststement
I have completed my examination. I confirm that no material matters have come to my attention in
connection with the examination giving me cause to believe that in any material respett:
l. accounting records were not kept in respect of Careline as required by section 130 of the Act; or
2. the accounts do not accord with those records; or
3. the accounts do not comply with the accounting requirements concerning the form and content
of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any
requirement that the accounts give a 'true and fair view, which is not a matter considered as
part of an independent examination.
I have no concerns and have come across no other matters in connettion with the examination to
which attention should be drawn in this report in order to enable a proper understanding of the
accounts to be reached.
Coates and Partners Limited
Chartered Accountants
The Old Vicarage
51 St John Street
Ashbourne
Derbyshire
DE6 IGP
IS July 2024
Page 8

Careline
ststement of Financial Activities for the Year Ended 31 March 2024
Unrestricted Restricted
funds
funds
Total
2024
Note
Income and Endowments from:
Donations and legacies
Other trading activities
Investment income
11,167
6,166
18
69,492
80,659
6,166
18
Total income
69,492
86,843
Expenditure on:
Charitsble attivities
2,365
61,074
Total expenditure
61,074
Net income
Gross transfers between funds
14,986
5,000
10,783
25,769
Net movement in futKIs
9,986
15,783
25,769
Reconciliation of funds
Totsl funds brought forward
Totsl funds carried forward
30,941
30,941
12
Unrestricted Restricted
funds
funds
Total
2023
Note
Income and Endowments from:
Donations and legacies
Other trading activities
Investment income
28,487
808
28,487
808
Total income
29,299
29,299
Expenditure on:
Charitable activities
41,769
7,858
49,627
Totsl expenditure
7,858
Net expenditure
Net movement in fijnds
12,470
7,858
20,328
(12,470)
(7,858)
(20,328)
Reconciliation of funds
Total funds brought forward
Total funds carried forward
12
All of the charity's attivities derive from continuing operations during the above two periods.
The notes on pages I I to 16 form an integral part of these financial statements.
Page 9

Careline
Statement of Financial Activities for the Year Ended 31 March 2024
(continued)
The funds breakdown for 2023 is shown in note 12.
The notes on pages I I to 16 fom an integral part of these financial statements.
Page 10

Careline
Notes to the Financial Statements for the Year Ended 31 March 2024
l Accounting policies
Statement of compliance
The financial statements have been prepared in accordance with the second edition of the Charities
Statement of Recommended Prartice issued in October 2019, the Financial Reporting Standard
applicable in the United Kingdom and Republic of Ireland (FRS 102) and the Charities Act 2011.
Basis of preparation
Careline meets the definition of a public benefit entity under FRS 102. The accounts (financial
statements) have been prepared under the historical cost convention with items recognised at cost or
transaction value unless otherwise stated in the relevant note(s) to these accounts.
Going concern
The trustees consider that there are no material Un￿rtaIntieS about the charity's ability to continue as
a going concern.
Income and endowments
Voluntary income including donationsi gifts, legacies and grants that provide core funding or are of a
general nature is recogni5ed when the charity has entitlement to the income, it is probable that the
income will be received and amount can be measured with sufficient reliabilty.
Donations and legacies
Donations and legacies are recognised on a receivable basis when receipt is probable and the amount
can be reliably measured.
Grants receivable
Grants are recognised when the charity has an entitlement to the funds and any conditions linked to
the grants have been met. Where performance conditions are attached to the grant and are yet to be
met, the income is recognised a5 a liability and included on the balance sheet as deferred income to
be released.
Expenditure
All expenditure is recognised once there is a legal or constructive obligation to that expenditure, it is
probable settlement is required and the amount can be measured reliably. All costs are allocated to
the applicable expenditure heading that aggregate similar costs to that category. Where costs cannot
be directly attributed to particular headings they have been allocated on a basis consistent with the
use of resources, with central staff costs allocated on the basis of time spent, and depreciation
charges allocated on the portion of the asset's use. Other sUPPOrt costs are allocated based on the
spread of staff costs.
Page 11

Careline
Notes to the Financial Ststements for the Year Ended 31 March 2024
(continued)
Charitable activities
Charitsble expenditure comprises those costs incurred by the charity in the delivery of its activities
and services for its beneficiaries. It includes trf)th costs that can be allocated dirertly to such activities
and those costs of an indirect nature necessary to support them.
Governance costs
These include the costs attributsble to the charity's compliance with constitutional and statutory
requirements, including audit, strategic management and trustees meetings and reimbursed
expenses.
Taxation
The charity is considered to pass the tests set out in Paragraph I Schedule 6 of the Finance Art 2010
and therefore it meets the definition of a charitable company for UK corporation tsx purposes.
Accordingly, the charity is potentially exempt from tsxats'on in respect of income or capital gains
received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section
256 of the Taxation of Chargeable Gains Act 1992, to the extent that such incorne or gains are
applied exclusively to charitable purposes.
Cash and cash equlvalents
Cash and cash equivalents comprise cash on hand and call deposts, and other short-term highly
liquid investments that are ￿adIlY convertible to a known amount of cash and are subject to an
insignificant risk of change in value.
Fund strurture
Unrestricted income funds are general funds that are available for use at the trustees discretion in
furtherance of the objectives of the charity.
Designated funds are unrestricted funds set aside for specific purposes at the discretion of the
trustees.
Restricted income funds are those donated for use in a particular area or for specific purposes, the
use of which is restricted to that area or purpose.
Pensions and other post retirement obligations
The charity operates a defined contribution pension scheme which is a pension plan under which
fixed contributions are paid into a pension fund and the charity has no legal or construttive obligation
to pay further contributions even if the fund does not hold sufficient assets to pay all employees the
benefits relating to employ￿ service in the current and prior periods.
Contributions to defined contribution plans are recognised in the Ststement of Financial Artivities
when they are due. If contribution payments exceed the contribution due for service, the excess is
recogni*d as a prepayment.
Page 12

Careline
Notes to the Financial Statements for the Year Ended 31 March 2024
(continued)
2 Income from donations and legacies
Unrestricted
funds
General
Restricted
funds
Total
funds
Donations and legacies;
Donations from individuals
Grants, including capital grants;
Grants
10,167
10,167
Total for 2024
80,659
Total for 2023
3 Income from other trading activities
Unrestricted
funds
Designated
Total
funds
Local fundraising and street collection income
Total for 2024
6,166
Total for 2023
808
808
4 Investment Income
Unrestricted
funds
General
Total
funds
Interest receivable and similar income;
Interest receivable on bank deposits
18
18
Total for 2024
18
18
Total for 2023
Page 13

Careline
Notes to the Financial Statements for the Year Ended 31 March 2024
(continued)
S Expenditure on charitable activities
Unrestricted
fund5
General
Restricted
funds
Total
funds
Note
Staff costs
Governance costs
755
50,008
50,763
Total for 2024
Total for 2023
6 Trustees remuneration and expenses
No trustees, nor any persons connected with them, have received any remuneration from the charity
during the year.
Page 14

Careline
Notes to the Financial Statements for the Year Ended 31 March 2024
(continued)
7 Staff costs
The aggregate payroll costs were as follows:
2024
2023
Staff costs during the year were:
Wages and salaries
Pension costs
Other staff costs
49,219
589
955
43,414
558
No employee received emoluments of more than £60,000 during the year
8 Independent examiner's remuneration
2024
2023
Other fees to examiners
The examining of accounts of any associate of the charity
9 Taxation
The charity is a registered charity and is therefore exempt from taxation.
Iocash and cash equivalents
2024
2023
Cash on hand
Cash at bank
10
58,202
50
31,999
Page 15

Careline
Notes to the Financial Statements for the Year Ended 31 March 2024
(continued)
Ilcreditors: amounts falling due within one year
2024
2023
Pension scheme creditor
Accruals
114
108
12Funds
Balance at
l April
2023
Balance at
31 March
2024
Incoming Resources
resources
expended Transfers
Unrestricted funds
General
General
30,941
17,351
(2,365)
(5,000)
40,927
Restricted funds
The National Lottery
Community Fund
Derbyshire Dales CVS
Erewash Voluntsry Attion
67,482
2,010
(54,878)
(2,010)
1,821
12,604
Total restrirted funds
69,492
58,709
5,000
15,783
Total funds
Balance at
31 March
2023
Balance at I
April 2022
Incoming
Resources
expended
Unrestricted funds
General
General
43,411
29,299
(41,769)
30,941
Restrfjcted
Foundation Derby
Totsl funds
29 299
30,941
Page 16

Careline
Detailed Statement of Financial Activities for the Year Ended 31 March
2024
Totsl
2024
Total
2023
Income and Endowments from:
Donations and legacies (analysed below)
Other trading artivities (analysed below)
Investment income (analysed below)
80,659
6,166
18
28,487
Total income
29,299
Expenditure on:
Charitable attivities (analysed below)
61,074
Totsl expenditure
61,074
49,627
Net income/(expenditure)
Net movement in funds
25,769
(20,328)
Reconciliation of funds
Total funds brought forward
Total funds carried forward
56,710
This page does not form part of the ststutory financial ststements.
Page 17

Careline
Detailed Statement of Financial Activities for the Year Ended 31 March
2024 (continued)
Total
2024
Totsi
2023
Donabons andlegaaes
Appeals and donations
Grants - restricted
Grants
10,167
69,492
21,979
6,508
80,659
Other trading artivibes
Fundraising
6,166
808
808
Investment income
Bank interest receivable
18
18
Charitable artivities
Wages and salaries - restritted
Wages and salaries
Stsff pensions - restricted
Stsff pensions
Volunteer expenses - restricted
Volunteer expenses
Fundraising costs - restrirted
Fundraising costs
Stsff training - restricted
Insurance - restricted
Insuran
Telephone and intemet - restricted
Telephone and fax
Computer software and maintenance costs - restritted
Computer software and maintenance costs
Printing, postage and stationery - restritted
Printing, postage and ststionery
Travel and subsistence - restricted
Travel and subsistence
Advertising - restricted
Advertising
Accountancy fees - restricted
Accountancy fees
(49,219)
(5,253)
(38,161)
(589)
(558)
(200)
(755)
(700)
(10)
(140)
(290)
(150)
(180)
(23)
(3,616)
(140)
(1,000)
(224)
(400)
(24)
(675)
(484)
(1,700)
(97)
This page does not form part of the ststutory financial ststements.
Page 18
(330)
(380)
(1,508)
(846)
(251)
(809)
(1,180)

Careline
Detailed Statement of Financial Activities for the Year Ended 31 March
2024 (continued)
Total
2024
Totsl
2023
Consultsncy fees
458
351
This page does not form part of the statutory financial statements.
Page 19