HERTSMERE CITIZENS ADVICE BUREAU FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 Registered Charity Number. 1064996 Company Number: 3438303 Llmited by guarantee 'ABEX5PPU' 1W10r2022 COMPANIES HOUSE A07
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HERTSMERE CITIZENS ADVICE BUREAU INDEX TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 CONTENTS Page Report of the Directors and Trustees Auditors Report 13-16 Statement of Financial Activities 17 Balance Sheet 18 Cash Flow Statement 19 Notes to the Accounts 20-28
HERTSMERE CITIZENS ADVICE BUREAU REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022 The Trustees (who are also t)iredors for the purpose of Company Law) have pleasure in presents.ng their annual rep)rt and the audrted financial ststemenls for the year ended 31 March 2022. The financial statements comply with the Charities Act 2011. the Companies Act 2006. The Charty's Memorandum & Articles of Association. and Accounting and Reporting by CharTtEs Statement of Recommended Practi applicable to charities preparing their accounts in accordance with the Financial ReFKJrting Standard applicable in the UK arKI Republic of Ireland (FRS 102) (effective 1 January 2015)_ 1. ADMINISTRATIVE DETAILS Charity Name Hertsmere Citizens Advice Bureau (HCAB) Charity Reglstratlon No. Company Registration No. 1064996 3438303 Registered Office Vanstone Surle The Communty Centre 2 Allurn Lane. Elstree. Borehamwood Hertfordshire Wtjs 3PJ Chief Executive Carolyn Buller Arran Elkeles Chalr Company Secretary Prlnclpal Addresses Lewis Osboume Vanstone Suite The Community Centre 2 luM Lane. Elslree, BOrehamv0d Hertfordshire WD6 3PJ 8 Rudolph Road. Bushey Herttordshire W023 3DU The Wyllotts Centre Darkes Lane. Potte Bar Herttordshire EN6 2HN Bankers Lbyds Bank PLC Unrts 32 & 32A Atria Shopping Centre Watford Hertfordshire WD17 2UB Auditors Parker Cavendish 28 Church Road Stanmore Middx. HA7 4XR
HERTSMERE CITIZENS ADVICE BUREAU REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022 The following people were directorsltrustees on the dale of approval of the Teport".- Date Fir$t Elected or Appointed Directorrrrustee Current Role ststus Arran Elkeles Chris Wood Alan Moss Chair VI Chair Chair- Personnel & Operations CoMMee Company Secretary & Chair- Finance Committee Treasurer Elected Elected Elecled 09-Oct-2012 05-A r-2011 05-Nov-2020 Lews Osboume Elected 07-Nov-2002 Malcolm Curzon Peter North Helen Warne Dee a Doshi Richard Perkoff Pete Tomlinson Janice M erson Elected Elected Elected Elected Elected Elected Elected 07-Feb-2015 23-Jul-2020 26-Jan-2017 23-Jan-2018 08-A r-2019 28-Jan-2021 28-Jan-2021 No members of the Trustee Board are in paid employment in the Hertsmere Citizens Advice Bureau and no members are volunteer advisers in the bureau. The followng people additionalty served as directorsltrustees during the year:_ DirectorlTrustee ststus Date Resigned Vicky Fobel Elected 07-Nov-2021
HERTSMERE CITIZENS ADVICE 8UREAU REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022 2. STRUCTURE, GOVERNANCE AND MANAGEMENT Governing Document The Hertsmere Citizens Advice BUaU (HCAB) is a regislered charty and a company limited by guarantee. The maximurn liability of each member is limited to one pound (£1> Al 31 March 2022 the company had 11 members. HCAB is govemed by ts Memorandum and Articles of Assoaation dated 1 July 2014. HCAB VRS originally incorporated as a company limited by guarantee in November 1997. The company Commenced operations in 1997 al vthi¢h date the assets and liabilities of the unincorporated Borehamwood and Elstree Citizens Advio Bureau were acquired and in 2000 the assets and liabilities of the unincorporated Bushey Citizens Advice BUaU and Pottets Bar Citizens Advi Bureau were acquired and the company name changed to The Citizens Advice Bureau Service in Hertsmere before being Changed to Hertsmere Citizens Advice Bureau on 1 Juty 2014. Recruitment, Appoinlment of Ttee5 Tfustees are also Directors of the Company. The Company Secretary and the Chair oversee the election KKocess for Board appointments. A separate selection process agreed by the Trustee Board is followed for the election of the Chair at the AGM. The Trustee 8oard seeks lo ensure that it draws members th the required abilittes from a wide section of those vtho live and work in Hertsmere and to appoint others who, due to their skills. may be able to contribute to rts Tk. No other persons or bodies external to the charity were entitled to appoint persons lo the Trustee Board. Induction of Trustees Newly appointed Trustees to HCAB are enrolled on a comprehensive tnjstee induction training COUfSe. Training of Trustees Apart from the induction of ne appointed Trustees. other Trustees receive training as needs arise.
HERTSMERE CITIZENS ADVICE BUREAU REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022 Organisational Structure HCAB is govemed by its Trustee Board Vthh is responsible for settling the strategic direction of the organisation and the policy of the th2rity. The Trustees carry the ultimate responsibility for the conduct of HCAB and for ensuring that the charity satisfies its legal and contractual obligations. Trustees meet quarterly as a minimum and delegate the day to day management to the Chief Executive Officer and her team. A register of directors, interests is maintained at the registered Offe, and is available to the public. Related Partles HCAB is a membef of Citizens Advice. the operating name of the National Association of Citizens Advice offi¢es. Ythh provides a framework for standards of advice and casework management as well as monrtoring progress against Ihese standards. Operating policies are independently determined by the Trustee Board of HCAB in order to fuffil its chairtabie objects and compty the nalional requirements of Cittzens Advice. The charity also co-operates and liaises a number of olher advisory services, local charities. housing associats.ons and soual services departments on behalf of clients. Where one of the tnjstees holds the position ot trusteeldirector of another charity, they may be invofved in discussions regarding that other charity but not in the uttimate decisi0makIng process. In 2011 HCAB joined wilh the 9 other offices in the Hertfordshire area to form Hertfordshire Cib'zens Advi Service. This is a consortium that seeks to encourage collaborative working belween offices on a county wtde basis. HCAB has equal representation on thts Consortium along wrth the other 9 Hertfordshire CA offices.
HERTSMERE CITIZENS ADVICE BUREAU REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022 Major Risks risk management strategy and risk register have been established and implemented by the Trustee Board. The Trustees recognise that any major risks to which the charty is exposed need to be reviewed and systems put in place lo miligale those risks. To that end HCAB ts continualty monrtoring and reviewing the risk register and ensuring action plans are in place to mitigate its key risks. Induded in external risks is that of the loss of fundirrfJ. HCAB is dependent upon a substantial grant from Hertsmere Borough Council lo maintain its core Hertsmere- de advice seprfi. The Trustees have minimised the effects of the withdrawal of this funding by securing a 5 year agreement with Hertsmere Borough Council which runs until March 2023, by raising fund5 from a variety of sources and by maintaining a prudent reserves policy.Intemal risks are rninimised by the implementation of procedures for authorisation of all transactions arKI projects and to ensure consistent qualty of delivery for all operatsonal aspecls of the charf(able company. These procedures are periodically reviewed to ensure that they still meet the needs of the charity. In addition both the g0Veman and case work of HCAB is subject to assessment and review by Citizens AdVe National Office. The Trustee Board has considered in depth the possible effects of the COVID 19 pandemic on ils operations and funding. A detailed plan has been drawn up and implemented to ensure that the charity can continue to deliver ils Se15 and assurances received from funders as to their continuing support. The Board therefore believes that the ¢harty is v1 placed to continue its operations for the next financial year. 3. OBJECTIVES AND ACTIVITIES Objects The Charity's objects are to promote any charitable purpose for the benefit of the community living ar)d vffjrking in Hertsmere, by the advancement of education, the protection and presepiation of health and the relief of poverty. sickness and dtreSS.
HERTSMERE CITIZENS ADVICE BUREAU REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022 Alms, Objectlves, Strategies and Activities for the Year HCAB aims to provide free. independent. confident121 and impartial advice to everyone living or working in Hertsmere. on their rights and responsibilrties. It values diversity. promotes equality and challenges discrimination. HCAB aims to provide the advice people need for the problems Ihey face and to improve the policies and practices that affect peOP'S lives. In addition to the continuing provision of huh qualty advisory services to the local community the primary objectives for the year Vre lo continue lo develop Ihe means of service provision to include lephOne and intemet communication. and to extend the woth of the specialist debt advisory ser¥ice slaffed by approprialely qualified personnel. To obtain the necessary funding to prO¥e the additional services, applications were made to various loc218nd national Pfovidefs of community finance. Advertisements were placed in the local PTess for advisory slaff bolh as paid employees and volunteers, induction and training being provided to the extent that necessary knowledge and skills were not pre-exisling. The principal actNity of the HCAB remained the provision of free. confidential. independent and impartial advice. infomiation and counsel for members of the public. This is prOVed through three main seNTrce advice centres in Hertsmere: in Elstree & Borehamwood, Bushey and Potters Bar. In addition to general advice the following specialist advisory services were provided dunng the year:_ Specialist Welfare Benefit and Debt Counselling Advisory services Yre provided through face-to-face consultations. telephone advice lines and various outreach ServIS at comrnunity cenlres throughout Hertsrnere. Wilh funds received from the Govemment and administered by Cittzens Advice National. HCAB set up a service to assist clients in apptying for the Universal Credit benefit. A specialist team has also been set up to advise Clnts who have complex issues impacted by the Covid pandernic.
HERTSMERE CITIZENS ADVICE BUREAU REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022 Contribution of Volunteers HCAB receNes help and support in the fomi of voluntsry as5istsnce in advising the wblic and administering the charty. Volunteers 63 (2021 $8), including the Iruslees, contributed some 17.544 hours {2021 16.250) of largely advisory work to the bureau during the year. We estimate the value of this help at approximately £307.000 in respect of the year (2021 £280.000} 4. ACHIEVEmEPs AND PERFORMANCE Charltable Activitles Over the past year. due to the Covid sf(uation. the Servi le have provided has been largely on a virtual basis by telephone. email and VKleo. We have invested heavily in telephone and computer hardwa and Soare to improve the digital access offer to our clients and also allow our staff and volunteers to operate and gwe advice remotety. In addrtion we have established a telephone operations room at the Elstree offices. These developments have enabd HCAB to operate it's services throughout the year Ythout interrupton and meet the increasing demand from clients. However in the latter part of the year wth the improving situation and lrfling of lockdowns, we have once again been able to see vunerable clients on a face to face basis at Elstree and more re¢ently Bushey. This a¢hEvement would not have been possible without the tremendous effort from our dedicated staff and volunteers who have worked $0 hard to meel the challerKJes they faced to help dients. The number of clients presenting wrlh complex debt and benefrts issues. sometimes linked to mental health problems. has continued to rise as has the number of clients wilh housing problems. We have again invested in financial lsteracy training and qualifications for our staff to ensure that we can offer dients the chance of a fresh start. through debt solutions. and help to rnanage their budgets on an ongoing basis. Prevention work is an area we are increasingty engaging in and we are working with our county council and local offIS to avoid crisis siluations and homelessness IhroLKJh advice and support. Cllents and enqulres During 2021122 we deatt wth 12.924 client contscts (2021 11.738) whilst the number of new cases were 4.195 {2021- 3,945).
HERTSMERE CITIZENS ADVICE BUREAU REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022 Fundraising Activities Total income for the year vrds £575.768 an increase of £42.728 compared to the previous year. A number of new projects contributed to this additional income covering support for Adviceline. strengthening the Money and Debt Advice team. and providing further capability to help those in crisis_ Conlacl polenlial new clients was also generated by links to Foc*Ybanks and greater accessibility through Ihe website. telephone and email. No material expenditure vrd5 incurred in fundraising activities during the year. Investment Activities The charity does not currently hold investments other than interest bearing a¢counl$ and term cash deposits wth its banker. Factors Affecting the Achievement of Objectives The charity is only too well aware of the financial pressures experienced by its major funders. and in view of this continues to seek addttional sources of funding for its services while at the same time ensuring that these are provided in cost effectNe and efficient manner. 5. FINANCIAL REVIEW Financial Position Incoming Resources in the year £575.76812021 - £533,040) and of this sum, £271.271 {2021- £243.158) related to project aciivities. A surplus of £200,968 was made in the year (2021.. £99,007). At 31 March 2022 total reserves were £481.274 {2021 £280.3061 of vthich £Nil represented Designated Funds (2021- £Nill and £Nil repsented Restricted Funds {2021- £Nil).
HERTSMERE CITIZENS ADVICE BUREAU REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022 Reserves Policy HCAB is required to ensure that free monies are avaiLqble in each financial year to meet any reasonable foreseeable contingency. The charty maintains a projection of income and expenditure for at least three years aad and endeavours to ensure that this continues to be derived from as wde a variety of sources as possible. However, HCAB is dependent upon a substantial grant. from Hertsmere Borough Council to mainlain rts core Hertsmere-wide advice service. Any reduction in this grant could affect the Trustees. ability lo maintsin a Hertsmere-wide service and any material reduction coukl lead to the closure of HCAB in the Borough. The Trustees have examined HCAB requirements for reserves in the light of the principal risks to the organisation. These risks ¢entre afound a major or total loss of core funding. and the ¢onsequent potential redundancies. The Trustees are also mindful of the desire to maintain the service in the event of a temporary haitus in the receipt of grants. The particular SelVeS are outlined in notes 11 and 12 Principal Funding Sources The Directors extend their gratitude to Hertsmere Borough Council vA)o continued to support the Core operating capacity of the Charty- Additionally project specific funding was received from the Rolandson Foundation. the M foundation. Aldenham Parish Counal, Hertsmere Foodbanks. Citizens Advi National and Hertfordshire County Council. Hertsmere Borough Council atso provides the Bushey and Potters Bar offi premises to the Charity on a rent free basis for whi¢h are again very grateful. The Charity did not have any borrowin9s from erther providers of funding or other sources as at the balance sheel date. Funds in Deficit No funds Vre in deficit at the balance sheet date.
HERTSMERE CITIZENS ADVICE BUREAU REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022 Investment Policy As required in its Memorandum, in further2nce of its objects. and for no other purposes, the Company has the power lo invest the monies of the Company nol immediately required for tls purposes in or upon such investments. securities or property as may be thought fil. subject nevertheless to such condrtions and such consents as may for the time being be imposed or required by law. 6. PUBLIC BENEFIT STATEMENT The Truslee Board is confident that they have complied with their duty under section 4 of the Charities Act 2011 to have due regard to the guidance on public benefit published by the Charities Commission in exercising their powers 01 duties. 7. FUTURE PLANS HCAB aims to continualty improve access to its seNFce. and intends to extend its service to even wider numbers of the ¢ornmunty through increased partnership vlorking. development of telephone advice and office based online advisory seNice facilities. 10
HERTSMERE CITIZENS ADVICE BUREAU REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022 8. DIRECTORS RESPONSIBILITIES The trustees (who are also directors of Hertsmere Cittzens Advice Bureau for the purposes of company law) are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and Unrted Kingdom Accounting Slandards (United Kingdom Generally Accepted Accounting Practice), including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republi¢ of Ireland". In preparing those financial statements. the directors are required to'.- select suitable accounting policies and then appty them consistently, - make judgements and ests"mates that are reasonab and prudent. state whether applicable accounting standards have been followed. subject to any rnaterial departUS disclosed and explained in the financial statements, and prepare the financial statements on the going concern basis unless rt is inappropriate to presume that the company V11 continue in operation. The directors a also responsible for keeping proper accounting records lch disclose with reasonable a¢curacy at any time the financial position of the Hertsmere Citizens Advice Bureau and to enable them to ensure that the financial statements comply the Companies Act 2006. The directors are responsible for ensuring that the Company maintains an adequate system of intemal control designed to provide reasonable assurance that the assets are safeguarded against Material loss or unauthorised use and to pvent and detect fraud and other irregularities. This report has been prepared in accordance with the Statement of Recommended Practice- Accounting and reporting by Charrties and in accordance yth the Special provisions of Part 15 of the Companies Act 2006 relating to small companies.
HERTSMERE CITIZENS ADVICE BUREAU REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2022 8. DIRECTORS RESPONSIBIUTIES - coKnNUED So far as each director at the date of the approval of thts report is aware:_ - there is no relevant audit infomiallon of vknich the CoMpanS audrtors are unaware and the directors have laken all steps they ought to have to make thernselves aware of any relevant audft information and to establish that the auditors are aware of that information. Parker Cavendtsh were appointed as the company's auditors at the last Annual General Meeling and have expressed their willingness to continue in that capacity. Malcolm cuon - Treasurer 12th July 2022 12
HERTSMERE CITIZENS ADVICE BUREAU INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF THE HERTSMERE CITIZENS ADVICE BUREAU Opinion We have audited the financial statements of Hertsmere Citizens Advi Bureau (the '¢haritable cofflpan) for the year ended 31 Mar¢h 2022 which comprise the Statement of Financial Activrties. the Statrment of Financial Position and notes to the financial slatements. including a summary of SnIfICant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom General A¢pIed Accounting Piaclice>. including Financial Reporting Standard 102 'The Financial Reports"ng Standard applicable in the UK and Republic of Irelarid,. In our opinion the financial stslements.. give a true and fair view of the state of the charitable company's affairs as at 31 March 2022 and of rts inming resources and application of resources, in¢luding its result. for the year then ended" have been properfy prepared in accordance vitth United Kingdorn Generally Accepted Accounting Practice. including Financial ReportiThJ Standard 102 'The Finan¢i21 Reporting Standard applicable in the UK and the Republic of Ireland and have been prepared in accordan with the requirements of the Companies Act 2006. Basis for opinion We conducted our audit in accordance v4ith Intemalional Stsndards on Auditing (UK) (ISAS (UK)) and applicable law. Our responsibilrties under those standards are further described in the Auditors responsibilrties for the audit of the financial statements section of our report. We are independent of the charitable company in accordan th the ethical requirements that are relevant to our audit of the financial statements in the UK. including the FRC'S Ethical Standard. and we have fulfilled our other ethical responsibilities in accordance wilh these requirements. We believe that the audrt eviden V have obtained is sufficient and appropriale lo provide a basis for our opinion. Conclusions relating to going concern We have nothing to report in respect of the following matters in relation to which Ihe ISAS {UK) require us to report to you where.. the trustees. use of the going concern basis of accounting in the preparation of the financial statements is not appropriate." or the trustees have not disclosed in the financial statements any Trdentffjd material uncertainlies that may ca515ignificant doubl aboLrt the charitable CoMpanS ability to continue to adopt the going concern basis of accounting for a period of al least t%velve months from the date v4hen the financial statements are authorised for issue. 13
HERTSMERE CITIZENS ADVICE BUREAU INDEPENDETr AuDORs. REPORT TO THE MEMBERS OF THE HERTSMERE CfflZENS ADVICE BUREAU Other Inforniation The trustees are responsible for the other infombon. The other information Comprises the irrformab.on induded irb the annual report other than the financial statements and our Report of the Independent Auditors thereon. Our opinion on the financial statements does not cover the oltw infom)ation and ¥%E do not expressany form of assurarKe thereon. In connection our audit of the financial stslements. our responsibility is to ad the other infomiation and in d04ng so. consider %thether tr other inlomiation is malerially inconsistent With the finanaal statements or wth our knoedge obtsined in the audit Of OtheMse appoears to be materially misstated. If, based on the have perfomied. we condude that there is a matenal misstatement of this other information. we are require(I to rert to repjrt that fact. We have nothing to report in this regard. Opinion )n other Matte prescrlbed by the Companies Act 2006. In our opinion, based on the wtjrk undertaken in the course of the Asjdit. - the informaln given in the Report of the Tnjstees for the financial ye¥ for vknieh the finan¢ial statements a pare<l is consistent with the financial statements.. and - the Report of the Trustees has ien wep¥ed in accordance applicable legal requirements. Matters on vthich V•P are requir to report by exception In the light of the knoledge and understanding of the charrtable company and its enviconment oblained in the course of the audit, have not identified material misst8terrEnts in the Report of the Trustees We have nothing to report in respect of the following matters t•there the Companies Act 2006 requires us to report to you rf. in our opiniM." adequate a¢¢OLrnting record5 have not been kept or relums adequate fry our audit have not been received from branches not visited by us,. the finanaal statentS are not in agreement V•ith the accounting records and Tetum5- or - certain dis¢losures of tru5tees' remuneobon speufied by law are not made", or we have not received all the inforntion and exF4analiMs rewire for our audit," or the trustees ¥ not enlit]ed to tske advantage of the small mpanIeS exemption from the reqU1ment to Ppare a Strategic Report or in preparing the Report ofthe Trustees. Responsibilities of truslees As explained more fully in the Stslement of Trustees Responsitrxlities, the trustees I0 are also the directors of the charitable company for the pufposes of company law) are responsile for the preparation of the financial statements and for being sats"sfied that they give a true and fair view. and for stsch inlemal control as the trustees detemiine 15 necessary to enae the preparatÈon of financial statements that aft free from malerial misstatement. whethef to fraud or error. 14
HERTSMERE CITIZENS ADVICE BUREAU INDEPENDENT AUDITORS. REPORT TO THE PAEMBERS OF THE HERTSMERE CITIZENS ADVICE BUREAU RÈsponsib•litlos of trustees (contl In preparing Ihe financial statements. the trustees we resF¥)nsth for assessing Ihe charitable companls abilrty to nts'nue as a 99iThJ C4YKem. disclosing, as applicable, matters related to going con¢em and using the goin9 concem basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations. or have no realistic altematy"¥e but to do so. Our responsibiliti•s fr•r the audit of the financial statemènts Our objectrves are to obtarn reasonable assurance ab(Mrt whelher the financial statements as a whole are free from material misstatement, thether rAJe to traud or error. and to issue a Report of the Independenl Auditors that irude5 our ownion. Reasonable aSSurar is a high ¥1 of assurance. but is not a guarantee that an audit conducted in accordance Vlith ISAS {UKI will aNvays detect a material misststement when tt 1$ Misstatemer can anse from fraud or error and are consKlered material if, individually or in the aggregate. they could reasonabjy be expected to influentx the e¢ononMc decision5 of users tsken on the basi$ of these financtal statements. Irregularities, including fraud, ar• nstsnces of non-complian with laws arKr regulations. We design Pfocedures in line wrth our responsibil"e$. ouilined above, to detecl matèrial misstatements rn rèspect of irregularib"es. induding fraud. The extent to whid) our procedures are capable of delecting irregularib"es, induding fraud is detailed below". OUT approach to identsfyirvJ and assessing the risks of material misstatement in re5pecl of irregularitie5. indudin9 fraud and non-compliance 7M¢h L*vs ar regulabons. was as follows.. IdtIr1e3.0n of laws and regulations applicaL4e to the C(partY which may havè a direct material effect on Ihe finarKial statements or the operations of the company, including the Companv&s Act 21XK. Charityes Ad 2011, taxab.on kgislab"on, data proteth'on, ants".bfibery, employment and health & safety legislab"on,' assessing the extent of compliance wth Ihe laws and regulations idenbfied above throu9h makin9 enquiries of managÈmenL inspeth.ng relevant corSpondenCe and reviewing minutes of meetings ofthose charged govemance: discussions with the management on con5iderab.on of knrywn L¥ suspethd instances of non-compliance laws and gulationS arKI fraud,. evaluabon of internal controls designed to prevent and dèteca irregulanb"ts". perfomiing anatytitsl procedures to identfy any unusual or unexpected relationships.. tests.ng joumal entries to identfy Lrnsual transadions: assessing fftther there was evidence of bias by the management in relation to accounting e$limates' 15
HERTSMERE CITIZENS ADVICE BUREAU INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF THE HERTSMERE CITIZENS ADVICE BUREAU Our responsibilities for the audit of the financial ststements (cont) investigating the rationale behind signtficant or unusual transactions agreeing financial statement disclosures to underlwng supporting do¢umentation- and enquiring of management as to actual and potentsal litwJation and claims There are inherent limitations in the audit procedures described above and the further removed non-compliance with laS and regulations is from the events and transactions refiected in the financial statements. the less h'kely V would become aware of it. Also, the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resutting from error. as fraud may involve deliberate concealment by. for example. forgery or intentional miSrepresentatns, or through collusion. Use of our report This report is made solely to the charitable company's members. as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that might stale to the charitable companys members those matters we are required to state to them in an audilors, report and for no other purpose. To the fullest extent pennitted by law. ¥ do r1 accept or assurne responsibility to anyone other than Ihe charitable company and the charitable company's members as a body, for our audrt work. for this report. or for the opinions we have formed. Marco Gazza (Senior Statutory Auditor) for and on behalf of Parker Cavendish Chartered Accountants Registered Auditor 28 Church Road Stanmore mdIeSeX. HA7 4XR 3rd October 2022 16
HERTSMERE CITIZENS ADVICE BUREAU STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2022 INCORPORATING THE INCOME AND EXPENDITURE ACCOUNT Unrestricted Unrestricted Core Project Funds Funds Total Funds 2022 Total Funds 2021 Note Incoming Resouf¢es Incoming Resources from Generaled Funds Voluntary Income Investment Income Service5 provided Incoming Resources from Charitable Activities 1b 30,000 1.147 30,000 1.147 28.915 3,927 2b 2c 273.350 271.271 544.621 5QO.198 Total Incoming Resources 271 271 575 768 533 040 Resources Expended Charitable Activities Govemance Costs 91.758 11.771 271.271 363.029 11,771 426.520 7,513 Total Resources Expended 103 529 271.271 374 800 434 033 Net Movement in Funds 200.968 200.968 99.007 Balances Brought Forward 280,306 280,306 181.299 Balances Carried Forward 481 274 481274 280 306 The notes on pages 20 to 28 fom part of these financial statements. 17
HERTSMERE CITIZENS ADVICE BUREAU BALANCE SHEET AT 31 MARCH 2022 Core Funds Project Funds Total 2022 Total 2021 Note Current Assets Debtors Bank & Cash Balances 3.249 635,116 3,249 635.116 499,270 638.365 638,365 499.270 Les5 Current Liabllities Creditors falling due thin one year {157,091) (157.091) 1218,964) Net Current assets 481.274 481,274 280.306 Long term liabilities Creditors falling due after one year Net Assets 481 274 280 306 Funds of the Charity Unrestricted Funds Accumulated Funds Designated Funds 11-13 481.274 481.274 280,308 Re$lrlcted Funds 11-13 481274 481 274 280 306 The financial statements have been prepared in accordance 1th the special provisions of Part 15 of the Companies Ad 2006 relaling to small companies, and wth the Financial Reporting Standard 102. These financial statements ve approved by the Board of Tnjstees on 12th Juty 2022 and signed on their behalf by.'_ Arran Elkeles- Chair Malcolm Curzon - Treasurer The notes on pages 20 to 28 form part of these financial statements. 18
HERTSMERE CITIZENS ADVICE BUREAU STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2022 Total 2022 Total 2021 Cash flows from operating activities: Net cash increaselldecrease) in operating actNities 134,699 128,303 Cash flows from investing adivities Investment income 1,147 3,927 Net cash provided by investing activities 1.147 3,927 Change in cash and cash equwalenls in the year 135.846 132,230 Cash and cash equivalents at the beginning of the year 499,270 367,040 Total cash and cash equivalents at the end of the year 635.116 499.270 Reeon¢lllatlon of net expendlture to net cash flow from operating activities Nel income for reporting period per SOFA 200,968 99,007 Adjustments for.. Decreasel {increase) in debtors Increase I Idecreasel in creditors Investment income Net cash used in operaling activities (3.249) {61,873) 1,147 134.699 5,164 28.059 13,927 128.303 Analysis of cash & cash equivalents Total cash and cash equivalents al the eThJ of the year 635,116 499,270 19
HERTSMERE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 1- A¢¢ountin oli¢ies - Basis of Preparation The financial statements have been prepared in accordance vAth Accounts'ng and Reporting by Charrtres.. Statement of Recommended Practice applicable to Charrties preparing their accounts in accordan wth the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 20151- I'charities SORP(FRS 102)"). and the Companies Acl 2006. Hertsmere Citizens Advice Bureau meets the public definrtion of a public benefit entity under FRS 102 Assets and liabilities are recognised at historical c05t or transaction value unless otherwise staled in the relevant accounting policy note. The trustees consider that there are no material uncertainties about the Charitls ability to continue as a going concem. b- Incoming Resources lil - Grants Receivable Grants made lo finance the activities of the buaU are credited to the income and expenditure account in the period to thi¢h they relate. (li) . Bank Interest Bank Inte$t is included in the income and expenditijre ac¢ount on receipt. (111) - Other Income Sales of services are included in the income and expendllure account in the period to which they relate. Olher income. including donations. gifts and covenants are included as they are receNed. {iv) - Gifts and Intangible Income In addition to the above, the charity also receives help and support in the fomi of voluntary assistan in advising the public. This help and support is not included in the financial slatements. However. its value to the Charity has been estimated and is disclosed in the directors. report. 20
HERTSMERE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 1 - A¢countin oli¢ies conL (v} - Deferred Incorne Grants received in advance of the period in which the funder requires the expenditure to be applied is reflected in deferred income within the balance sheet. C - Resources Expended All material eXpendrtU is a¢covnted for on an a¢¢ruals basis. All expenditure directly related to the proNllsion of advice services is included wthin charllable activities expenditure. d - Restricted Funds Income f1Ved for restricted purposes is included in a separate iestricted fund against which appropriate expenditure is allocated including any relevant management fees. At the end of that project or at a relevant stage within thal project. any surplus or deficit on that project is transferred to general funds. unless specifically foTbid(len by the grant provider. - Designated Funds Designated funds are allocated out of unrestricted funds by the trustees for specific purposes. The use of such funds is at the trustees, discretion and are not treated as reslricted in any way. f- Pensions The ¢harty operates a defined contribution pension plan for its employees which complies with the Governmenvs aUtnrOlrnent legislation. The scheme operaled from 1st January 2017. which was the organisatson's staging date. All pension payments are charged to the income and expenditure account in the period in which they are incurred. g - Leases Rental Costs under operating leases are Charged to the statement of financial activities in equal amounts over the period of the leases. 21
HERTSMERE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 l- Capitsl Expenditure Expenditure on Fixtures and Fittings including Computer Hardware and Soffftre is shown as fully expended in the year in which the expendilure is incurred. 2- Incomin Resources from Generated Funds Unrestricted Restricted Funds Funds Total 2022 Total 2021 - VolunLiry Income Premises provided by HBC at no cost Donations 28.500 1.500 28,500 1.500 28.500 415 b- Investment In¢ome Bank Interest R1Ved 3- Incomin Resour¢es from Charitable A¢tivliles Project Funds Total 2.022 Total 2.021 Funds 273 350 271 271 500 198 4- Totsl Resources Ex nded 2022 2021 General Advisory servIs Governance Costs 363.029 11,771 374 800 426,520 7,513 434 033 22
HERTSMERE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 4 - Total Resources Ex nded conL Classlfl¢atlon of Resources Expended 2022 2021 Staff Costs- see note 6 Premises Communications Stationery. Printing & Postage Informalion Systems & Books Travel Recruitment & Training Insurance Professional cost Sundries 277,955 45,400 14.667 1.750 14.743 459 2.287 3.259 11,771 315.810 53.594 12,144 1,424 36,566 1.292 1.957 3.026 7.513 707 374 800 5 - Net Movement In Funds for the Year 2022 2021 This is stated aftef charging'.- Auditors Remuneration 4.080 3.960 6 - Information re rdin Directors and Ern lo 2022 2021 Wages & Salaries Social Securty Costs Pension Costs Other labour costs 314.828 24.196 46,344 5,275 277 955 293,566 22,379 14,479 -14.614 315810 The average number of empfoyees. analyse(I by function was".- 2022 2021 Charitable purposes Management & administration of chanty 15 15 17 17 23
HERTSMERE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 6 - Information ardin Dlreetors and Em lo conL No employee reIVed remuneration of more than £55,000. No trustees received any MuneratiOn from the c(Mnpany for any purpose (2021 Nil) and no trustees have beneftls a¢cruing under pension xhemes (2021 Nil). The charity has purchased irKlemnity insurance for its trustees. 7- Debtors 2022 2021 Grants & OtherAmounts Due Total 8 - Creditors - fallin due within 1 ear 2022 2021 Creditors & Accrued Expenses Deferred Income Pension scheme deficit Total 33.204 73,887 41,795 45,003 132,166 157091 9 - Creditors - fallin due after 1 ear 2021 2020 Pension scheme deficit Total 24
HERTSMERE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 10- Pension Scheme Liabil- Movements in Deficit during the year 2022 2021 Deficit in scheme at teginning of year 132.166 134,000 Def11 reduction payments 11,833) 11.834) Re-measuremenl 180.333) Deficit in scheme at end of year 132,166 Falling due within one year 50.000 132,166 Falling due after one year 50.000 132 166 The pension scheme def1t vrds calculated on an -ongoing basisw the Pension Scheme's Acluary, Messrs Hymans Robertson LLP as at the date of the merger of the HCAB section of the scheme with the HBC section in April 2019. The Trustees have included Ihe deficit provision of £50,000 in the financial statements and Ihis sum was to HBC in May 2022 to lease Ha48 from all current and future liabilrties regarding the HLGPS> 11-Anal sis of Net Assets between Funds General Funds Designated Re5tri¢ted Fund$ Funds Total Funds Current Assets Current Liabilities Nel Assets 638.365 157.091 481 274 638.365 157,091 481274 25
HERTSMERE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 12 - Movement In Funds At 1 April 2021 Income Expenditure 31 March 2022 Project Funds HBC Homelessness M Foundaion Crisis Intervention-HCC Other Hert Project MaPS Help to Claim Total Project Funds 14,770 47.000 36.627 61.115 30.259 39.336 42,164 271 271 -(14,770) (47,000) (36.627) (61,115) (30,259) (39,336) 42.164 271 271 General Funds Non designated funds 280.306 304.497 (103.529) 481,274 Total General Funds 103 529 481274 Total Funds 575 768 374 800 481274 Restricted Funds There are no restricted fund5 {2021- Nil) 13-Pur oses of Pro ct Funds Money & financial advice ProvKled by Hertsmere Borough Counal, Clarion Group. Hertrordshire County Council,MaPS and M Foundation to fund debt advice with related money and benefrt advice. Radlett Outreach Provhded by Aldenham Parish Council lo finance an outreach advi facilty in Radlett. Provided by Hertsmere Borough Coun¢iV Hertlordshire County Council to fund advice to clients to avoid them being evicted from housing Homelessnesslcrisis Interv Help to Claim Provided by Government through Citizens Advice National to assisl clients to apply for Universal Credit 14- Desi nated Re$er¥es Al 31 March 2022 there are no designated reserves. all resevves being generally available.
HERTSMERE CITtZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 - Financial Commitments Capilal Commilments At the balance sheet date there Vre no caprtal commitments (2021- Nill. Operating Lease Commitinents At the balance sheet date the company had no annual commitments urNJer non- cancellable operating leases. 16- Related transactions A payroll administration SeN1 for Hertsmere cr(izens Advice is provided by Carter Backer Winter LLP. a fimi of accountants in vknich Paul Woosey. a fomer Tfustee, is a partner. The Board believes the charges. bthich amounted to £3.024 {2021- £3,024>, for this service are on an amis length aThJ competitNe basis. 17 - Penslon Costs HCAB currently operates 1 pension scheme for tts employees. An auto enrolment pension scheme for employees is operated on a defined contribution basis. The scheme is open to all employees . The company matches the gross contributions of the employees up to a maximum of 60h of employee eamings. The assets of the s¢heme are held separalety from those of the company in an independently administered fund. The fvnd administrators are The Peoples Pension and the scheme complies viith the Govemmenfs Auto-enrolment legislalion. A second scheme, which was part of the Hertfordshire Local Government Pension Scheme, was merged vath the Hertsmefe Borough Council section of the same scheme in April 2019. There were no longer any actNe members of this scheme (2021 0 members). The scheme had been closed to other Hertsmere Citizens Advice Bureau employees Sin 2005. 27
HERTSMERE CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 17 - Pension Costs cont The trustees have been advised by Hyams Robertson LLP, the actuaries to the HLGPS, that the scheme has a significant deficrt for vthich all member employers. including HCAB. are jointly and severally liae. The share of this defi¢f( relating to HCAB has been delermined by actuarial valuats'on as at April 2019 as being £50.000 on an "ongoing. basis. Following lengthy discussions with Hertsmere Borough Council, tl has been agreed to merge the HCAB section of the HLGPS with the HBC section of the same scheme upon paymenl of £50,000 from HCAB to HBC. representing the deficrt in assets versus liabilties as at April 2019. This payment has been duly made in May 2022. As a resurt of the meiger and the paymenl to HBC. HCAB has no further current or future liabilitS relating to its membership of the HLGPS. The total pension costs shown in the accounts for the year represents the ongoing contributions payable by the company to the auto*nrolment scheme of £13.989 (2021 £14.4791 less the release of part of the pension provision amounting to £80,333.. There were contributions of £1842 (2021 - £1854) payable at the year end. 28