HERTSMERE CITIZENS ADVICE BUREAU
FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
Registered Charity Number. 1064996
Company Number: 3438303
Llmited by guarantee
'ABEX5PPU'
1W10r2022
COMPANIES HOUSE
A07
#11

HERTSMERE CITIZENS ADVICE BUREAU
INDEX TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
CONTENTS
Page
Report of the Directors and Trustees
Auditors Report
13-16
Statement of Financial Activities
17
Balance Sheet
18
Cash Flow Statement
19
Notes to the Accounts
20-28

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022
The Trustees (who are also t)iredors for the purpose of Company Law) have
pleasure in presents.ng their annual rep)rt and the audrted financial ststemenls for the
year ended 31 March 2022. The financial statements comply with the Charities Act
2011. the Companies Act 2006. The Charty's Memorandum & Articles of
Association. and Accounting and Reporting by CharTtEs
Statement of
Recommended Practi￿ applicable to charities preparing their accounts in
accordance with the Financial ReFKJrting Standard applicable in the UK arKI Republic
of Ireland (FRS 102) (effective 1 January 2015)_
1. ADMINISTRATIVE DETAILS
Charity Name
Hertsmere Citizens Advice Bureau (HCAB)
Charity Reglstratlon No.
Company Registration No.
1064996
3438303
Registered Office
Vanstone Surle
The Communty Centre
2 Allurn Lane. Elstree. Borehamwood
Hertfordshire Wtjs 3PJ
Chief Executive
Carolyn Buller
Arran Elkeles
Chalr
Company Secretary
Prlnclpal Addresses
Lewis Osboume
Vanstone Suite
The Community Centre
2 ￿luM Lane. Elslree, BOrehamv￿0d
Hertfordshire WD6 3PJ
8 Rudolph Road. Bushey
Herttordshire W023 3DU
The Wyllotts Centre
Darkes Lane. Potte￿ Bar
Herttordshire EN6 2HN
Bankers
Lbyds Bank PLC
Unrts 32 & 32A Atria Shopping Centre
Watford
Hertfordshire WD17 2UB
Auditors
Parker Cavendish
28 Church Road
Stanmore
Middx. HA7 4XR

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022
The following people were directorsltrustees on the dale of approval of the Teport".-
Date Fir$t
Elected or
Appointed
Directorrrrustee
Current Role
ststus
Arran Elkeles
Chris Wood
Alan Moss
Chair
VI￿ Chair
Chair- Personnel & Operations
CoMM￿ee
Company Secretary & Chair-
Finance Committee
Treasurer
Elected
Elected
Elecled
09-Oct-2012
05-A r-2011
05-Nov-2020
Lews Osboume
Elected
07-Nov-2002
Malcolm Curzon
Peter North
Helen Warne
Dee
a Doshi
Richard Perkoff
Pete Tomlinson
Janice M
erson
Elected
Elected
Elected
Elected
Elected
Elected
Elected
07-Feb-2015
23-Jul-2020
26-Jan-2017
23-Jan-2018
08-A r-2019
28-Jan-2021
28-Jan-2021
No members of the Trustee Board are in paid employment in the Hertsmere Citizens
Advice Bureau and no members are volunteer advisers in the bureau.
The followng people additionalty served as directorsltrustees during the year:_
DirectorlTrustee
ststus
Date Resigned
Vicky Fobel
Elected
07-Nov-2021

HERTSMERE CITIZENS ADVICE 8UREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022
2. STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing Document
The Hertsmere Citizens Advice BU￿aU (HCAB) is a regislered charty and a
company limited by guarantee. The maximurn liability of each member is limited to
one pound (£1> Al 31 March 2022 the company had 11 members. HCAB is
govemed by ts Memorandum and Articles of Assoaation dated 1 July 2014.
HCAB VRS originally incorporated as a company limited by guarantee in November
1997. The company Commenced operations in 1997 al vthi¢h date the assets and
liabilities of the unincorporated Borehamwood and Elstree Citizens Advio Bureau
were acquired and in 2000 the assets and liabilities of the unincorporated Bushey
Citizens Advice BU￿aU and Pottets Bar Citizens Advi￿ Bureau were acquired and
the company name changed to The Citizens Advice Bureau Service in Hertsmere
before being Changed to Hertsmere Citizens Advice Bureau on 1 Juty 2014.
Recruitment, Appoinlment of T￿￿tee5
Tfustees are also Directors of the Company. The Company Secretary and the Chair
oversee the election KKocess for Board appointments. A separate selection process
agreed by the Trustee Board is followed for the election of the Chair at the AGM.
The Trustee 8oard seeks lo ensure that it draws members ￿￿th the required abilittes
from a wide section of those vtho live and work in Hertsmere and to appoint others
who, due to their skills. may be able to contribute to rts ￿￿Tk. No other persons or
bodies external to the charity were entitled to appoint persons lo the Trustee Board.
Induction of Trustees
Newly appointed Trustees to HCAB are enrolled on a comprehensive tnjstee
induction training COUfSe.
Training of Trustees
Apart from the induction of ne￿ appointed Trustees. other Trustees receive
training as needs arise.

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022
Organisational Structure
HCAB is govemed by its Trustee Board Vth￿h is responsible for settling the strategic
direction of the organisation and the policy of the th2rity. The Trustees carry the
ultimate responsibility for the conduct of HCAB and for ensuring that the charity
satisfies its legal and contractual obligations. Trustees meet quarterly as a minimum
and delegate the day to day management to the Chief Executive Officer and her
team.
A register of directors, interests is maintained at the registered Off￿e, and is
available to the public.
Related Partles
HCAB is a membef of Citizens Advice. the operating name of the National
Association of Citizens Advice offi¢es. Yth￿h provides a framework for standards of
advice and casework management as well as monrtoring progress against Ihese
standards. Operating policies are independently determined by the Trustee Board
of HCAB in order to fuffil its chairtabie objects and compty the nalional
requirements of Cittzens Advice.
The charity also co-operates and liaises a number of olher advisory services,
local charities. housing associats.ons and soual services departments on behalf of
clients. Where one of the tnjstees holds the position ot trusteeldirector of another
charity, they may be invofved in discussions regarding that other charity but not in
the uttimate decisi0￿makIng process.
In 2011 HCAB joined wilh the 9 other offices in the Hertfordshire area to form
Hertfordshire Cib'zens Advi￿ Service. This is a consortium that seeks to encourage
collaborative working belween offices on a county wtde basis. HCAB has equal
representation on thts Consortium along wrth the other 9 Hertfordshire CA offices.

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022
Major Risks
risk management strategy and risk register have been established and
implemented by the Trustee Board. The Trustees recognise that any major risks to
which the charty is exposed need to be reviewed and systems put in place lo
miligale those risks. To that end HCAB ts continualty monrtoring and reviewing the
risk register and ensuring action plans are in place to mitigate its key risks.
Induded in external risks is that of the loss of fundirrfJ. HCAB is dependent upon a
substantial grant from Hertsmere Borough Council lo maintain its core Hertsmere-
de advice seprfi￿. The Trustees have minimised the effects of the withdrawal of
this funding by securing a 5 year agreement with Hertsmere Borough Council
which runs until March 2023, by raising fund5 from a variety of sources and by
maintaining a prudent reserves policy.Intemal risks are rninimised by the
implementation of procedures for authorisation of all transactions arKI projects and
to ensure consistent qualty of delivery for all operatsonal aspecls of the charf(able
company. These procedures are periodically reviewed to ensure that they still meet
the needs of the charity. In addition both the g0Veman￿ and case work of HCAB is
subject to assessment and review by Citizens AdV￿e National Office.
The Trustee Board has considered in depth the possible effects of the COVID 19
pandemic on ils operations and funding. A detailed plan has been drawn up and
implemented to ensure that the charity can continue to deliver ils Se￿1￿5 and
assurances received from funders as to their continuing support. The Board
therefore believes that the ¢harty is v￿1 placed to continue its operations for the
next financial year.
3. OBJECTIVES AND ACTIVITIES
Objects
The Charity's objects are to promote any charitable purpose for the benefit of the
community living ar)d vffjrking in Hertsmere, by the advancement of education, the
protection and presepiation of health and the relief of poverty. sickness and d￿treSS.

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022
Alms, Objectlves, Strategies and Activities for the Year
HCAB aims to provide free. independent. confident121 and impartial advice to
everyone living or working in Hertsmere. on their rights and responsibilrties. It values
diversity. promotes equality and challenges discrimination.
HCAB aims to provide the advice people need for the problems Ihey face and to
improve the policies and practices that affect peOP￿'S lives.
In addition to the continuing provision of huh qualty advisory services to the local
community the primary objectives for the year V￿re lo continue lo develop Ihe
means of service provision to include le￿phOne and intemet communication. and to
extend the woth of the specialist debt advisory ser¥ice slaffed by approprialely
qualified personnel.
To obtain the necessary funding to prO¥￿e the additional services, applications were
made to various loc218nd national Pfovidefs of community finance. Advertisements
were placed in the local PTess for advisory slaff bolh as paid employees and
volunteers, induction and training being provided to the extent that necessary
knowledge and skills were not pre-exisling.
The principal actNity of the HCAB remained the provision of free. confidential.
independent and impartial advice. infomiation and counsel for members of the
public. This is prOV￿ed through three main seNTrce advice centres in Hertsmere: in
Elstree & Borehamwood, Bushey and Potters Bar. In addition to general advice the
following specialist advisory services were provided dunng the year:_
Specialist Welfare Benefit and Debt Counselling
Advisory services Y￿re provided through face-to-face consultations. telephone
advice lines and various outreach ServI￿S at comrnunity cenlres throughout
Hertsrnere. Wilh funds received from the Govemment and administered by Cittzens
Advice National. HCAB set up a service to assist clients in apptying for the Universal
Credit benefit. A specialist team has also been set up to advise Cl￿nts who have
complex issues impacted by the Covid pandernic.

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022
Contribution of Volunteers
HCAB receNes help and support in the fomi of voluntsry as5istsnce in advising the
wblic and administering the charty.
Volunteers 63 (2021 $8), including the Iruslees, contributed some 17.544 hours
{2021 16.250) of largely advisory work to the bureau during the year. We estimate
the value of this help at approximately £307.000 in respect of the year (2021
£280.000}
4. ACHIEVEmEP￿s AND PERFORMANCE
Charltable Activitles
Over the past year. due to the Covid sf(uation. the Servi￿ ￿le have provided has
been largely on a virtual basis by telephone. email and VKleo. We have invested
heavily in telephone and computer hardwa￿ and So￿are to improve the digital
access offer to our clients and also allow our staff and volunteers to operate and
gwe advice remotety. In addrtion we have established a telephone operations room
at the Elstree offices. These developments have enab￿d HCAB to operate it's
services throughout the year Ythout interrupton and meet the increasing demand
from clients. However in the latter part of the year wth the improving situation and
lrfling of lockdowns, we have once again been able to see vunerable clients on a
face to face basis at Elstree and more re¢ently Bushey. This a¢hEvement would not
have been possible without the tremendous effort from our dedicated staff and
volunteers who have worked $0 hard to meel the challerKJes they faced to help
dients.
The number of clients presenting wrlh complex debt and benefrts issues. sometimes
linked to mental health problems. has continued to rise as has the number of clients
wilh housing problems. We have again invested in financial lsteracy training and
qualifications for our staff to ensure that we can offer dients the chance of a fresh
start. through debt solutions. and help to rnanage their budgets on an ongoing basis.
Prevention work is an area we are increasingty engaging in and we are working with
our county council and local offI￿S to avoid crisis siluations and homelessness
IhroLKJh advice and support.
Cllents and enqulres
During 2021122 we deatt wth 12.924 client contscts (2021 11.738) whilst the
number of new cases were 4.195 {2021- 3,945).

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022
Fundraising Activities
Total income for the year vrds £575.768 an increase of £42.728 compared to the
previous year. A number of new projects contributed to this additional income
covering support for Adviceline. strengthening the Money and Debt Advice team.
and providing further capability to help those in crisis_ Conlacl polenlial new
clients was also generated by links to Foc*Ybanks and greater accessibility through
Ihe website. telephone and email. No material expenditure vrd5 incurred in
fundraising activities during the year.
Investment Activities
The charity does not currently hold investments other than interest bearing a¢counl$
and term cash deposits wth its banker.
Factors Affecting the Achievement of Objectives
The charity is only too well aware of the financial pressures experienced by its major
funders. and in view of this continues to seek addttional sources of funding for its
services while at the same time ensuring that these are provided in cost effectNe
and efficient manner.
5. FINANCIAL REVIEW
Financial Position
Incoming Resources in the year £575.76812021 - £533,040) and of this sum,
£271.271 {2021- £243.158) related to project aciivities.
A surplus of £200,968 was made in the year (2021.. £99,007). At 31 March 2022
total reserves were £481.274 {2021
£280.3061 of vthich £Nil represented
Designated Funds (2021- £Nill and £Nil rep￿sented Restricted Funds {2021- £Nil).

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022
Reserves Policy
HCAB is required to ensure that free monies are avaiLqble in each financial year to
meet any reasonable foreseeable contingency. The charty maintains a projection of
income and expenditure for at least three years a￿ad and endeavours to ensure
that this continues to be derived from as wde a variety of sources as possible.
However, HCAB is dependent upon a substantial grant. from Hertsmere Borough
Council to mainlain rts core Hertsmere-wide advice service. Any reduction in this
grant could affect the Trustees. ability lo maintsin a Hertsmere-wide service and any
material reduction coukl lead to the closure of HCAB in the Borough.
The Trustees have examined HCAB requirements for reserves in the light of the
principal risks to the organisation. These risks ¢entre afound a major or total loss of
core funding. and the ¢onsequent potential redundancies. The Trustees are also
mindful of the desire to maintain the service in the event of a temporary haitus in the
receipt of grants.
The particular ￿SelVeS are outlined in notes 11 and 12
Principal Funding Sources
The Directors extend their gratitude to Hertsmere Borough Council vA)o continued to
support the Core operating capacity of the Charty- Additionally project specific
funding was received from the Rolandson Foundation. the M foundation. Aldenham
Parish Counal, Hertsmere Foodbanks. Citizens Advi￿ National and Hertfordshire
County Council.
Hertsmere Borough Council atso provides the Bushey and Potters Bar offi
premises to the Charity on a rent free basis for whi¢h ￿ are again very grateful.
The Charity did not have any borrowin9s from erther providers of funding or other
sources as at the balance sheel date.
Funds in Deficit
No funds V￿re in deficit at the balance sheet date.

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022
Investment Policy
As required in its Memorandum, in further2nce of its objects. and for no other
purposes, the Company has the power lo invest the monies of the Company nol
immediately required for tls purposes in or upon such investments. securities or
property as may be thought fil. subject nevertheless to such condrtions and such
consents as may for the time being be imposed or required by law.
6. PUBLIC BENEFIT STATEMENT
The Truslee Board is confident that they have complied with their duty under section
4 of the Charities Act 2011 to have due regard to the guidance on public benefit
published by the Charities Commission in exercising their powers 01 duties.
7. FUTURE PLANS
HCAB aims to continualty improve access to its seNFce. and intends to extend its
service to even wider numbers of the ¢ornmunty through increased partnership
vlorking. development of telephone advice and office based online advisory seNice
facilities.
10

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022
8. DIRECTORS RESPONSIBILITIES
The trustees (who are also directors of Hertsmere Cittzens Advice Bureau for the
purposes of company law) are responsible for preparing the Report of the Trustees
and the financial statements in accordance with applicable law and Unrted Kingdom
Accounting Slandards (United Kingdom Generally Accepted Accounting Practice),
including Financial Reporting Standard 102 'The Financial Reporting Standard
applicable in the UK and Republi¢ of Ireland".
In preparing those financial statements. the directors are required to'.-
select suitable accounting policies and then appty them consistently,
- make judgements and ests"mates that are reasonab￿ and prudent.
state whether applicable accounting standards have been followed. subject to any
rnaterial departU￿S disclosed and explained in the financial statements, and
prepare the financial statements on the going concern basis unless rt is
inappropriate to presume that the company V￿11 continue in operation.
The directors a￿ also responsible for keeping proper accounting records ￿lch
disclose with reasonable a¢curacy at any time the financial position of the Hertsmere
Citizens Advice Bureau and to enable them to ensure that the financial statements
comply the Companies Act 2006.
The directors are responsible for ensuring that the Company maintains an adequate
system of intemal control designed to provide reasonable assurance that the assets
are safeguarded against Material loss or unauthorised use and to p￿vent and
detect fraud and other irregularities.
This report has been prepared in accordance with the Statement of Recommended
Practice- Accounting and reporting by Charrties and in accordance y￿th the Special
provisions of Part 15 of the Companies Act 2006 relating to small companies.

HERTSMERE CITIZENS ADVICE BUREAU
REPORT OF THE DIRECTORS AND TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2022
8. DIRECTORS RESPONSIBIUTIES - coKnNUED
So far as each director at the date of the approval of thts report is aware:_
- there is no relevant audit infomiallon of vknich the CoMpan￿S audrtors are unaware
and the directors have laken all steps they ought to have to make thernselves
aware of any relevant audft information and to establish that the auditors are aware
of that information.
Parker Cavendtsh were appointed as the company's auditors at the last Annual
General Meeling and have expressed their willingness to continue in that capacity.
Malcolm cu￿on - Treasurer
12th July 2022
12

HERTSMERE CITIZENS ADVICE BUREAU
INDEPENDENT AUDITORS, REPORT
TO THE MEMBERS OF THE HERTSMERE CITIZENS ADVICE BUREAU
Opinion
We have audited the financial statements of Hertsmere Citizens Advi￿ Bureau (the
'¢haritable cofflpan￿) for the year ended 31 Mar¢h 2022 which comprise the
Statement of Financial Activrties. the Statrment of Financial Position and notes to
the financial slatements. including a summary of S￿nIfICant accounting policies. The
financial reporting framework that has been applied in their preparation is applicable
law and United Kingdom Accounting Standards (United Kingdom General
A¢￿pIed Accounting Piaclice>. including Financial Reporting Standard 102 'The
Financial Reports"ng Standard applicable in the UK and Republic of Irelarid,.
In our opinion the financial stslements..
give a true and fair view of the state of the charitable company's affairs as at 31
March 2022 and of rts in￿ming resources and application of resources, in¢luding its
result. for the year then ended"
have been properfy prepared in accordance vitth United Kingdorn Generally
Accepted Accounting Practice. including Financial ReportiThJ Standard 102 'The
Finan¢i21 Reporting Standard applicable in the UK and the Republic of Ireland and
have been prepared in accordan￿ with the requirements of the Companies Act
2006.
Basis for opinion
We conducted our audit in accordance v4ith Intemalional Stsndards on Auditing (UK)
(ISAS (UK)) and applicable law. Our responsibilrties under those standards are
further described in the Auditors responsibilrties for the audit of the financial
statements section of our report. We are independent of the charitable company in
accordan￿ ￿th the ethical requirements that are relevant to our audit of the
financial statements in the UK. including the FRC'S Ethical Standard. and we have
fulfilled our other ethical responsibilities in accordance wilh these requirements. We
believe that the audrt eviden￿ V￿ have obtained is sufficient and appropriale lo
provide a basis for our opinion.
Conclusions relating to going concern
We have nothing to report in respect of the following matters in relation to which Ihe
ISAS {UK) require us to report to you where..
the trustees. use of the going concern basis of accounting in the preparation of the
financial statements is not appropriate." or
the trustees have not disclosed in the financial statements any Trdentffj￿d material
uncertainlies that may ca515ignificant doubl aboLrt the charitable CoMpan￿S ability
to continue to adopt the going concern basis of accounting for a period of al least
t%velve months from the date v4hen the financial statements are authorised for issue.
13

HERTSMERE CITIZENS ADVICE BUREAU
INDEPENDETr￿ AuD￿ORs. REPORT
TO THE MEMBERS OF THE HERTSMERE CfflZENS ADVICE BUREAU
Other Inforniation
The trustees are responsible for the other infom*bon. The other information
Comprises the irrformab.on induded irb the annual report other than the financial
statements and our Report of the Independent Auditors thereon.
Our opinion on the financial statements does not cover the oltw infom)ation and ¥%E
do not expressany form of assurarKe thereon.
In connection our audit of the financial stslements. our responsibility is to ￿ad
the other infomiation and
in d04ng so. consider %thether tr￿ other inlomiation is
malerially inconsistent W*ith the finanaal statements or wth our kno￿edge obtsined
in the audit Of OtheMse appoears to be materially misstated. If, based on the
have perfomied. we condude that there is a matenal misstatement of this other
information. we are require(I to re￿rt to repjrt that fact. We have nothing to report
in this regard.
Opinion *)n other Matte￿ prescrlbed by the Companies Act 2006.
In our opinion, based on the wtjrk undertaken in the course of the Asjdit.
- the informal￿n given in the Report of the Tnjstees for the financial ye¥ for vknieh
the finan¢ial statements a￿ ￿pare<l is consistent with the financial statements..
and
- the Report of the Trustees has i*en wep¥ed in accordance applicable legal
requirements.
Matters on vthich V•P are requir￿ to report by exception
In the light of the kno*ledge and understanding of the charrtable company and its
enviconment oblained in the course of the audit, ￿ have not identified material
misst8terrEnts in the Report of the Trustees
We have nothing to report in respect of the following matters t•there the Companies
Act 2006 requires us to report to you rf. in our opiniM."
adequate a¢¢OLrnting record5 have not been kept or relums adequate fry our audit
have not been received from branches not visited by us,.
the finanaal state￿ntS are not in agreement V•ith the accounting records and
Tetum5- or
- certain dis¢losures of tru5tees' remuneobon speufied by law are not made", or
we have not received all the inforn￿tion and exF4analiMs ￿ rewire for our audit,"
or
the trustees ¥￿￿ not enlit]ed to tske advantage of the small ￿mpanIeS
exemption from the reqU1￿ment to P￿pare a Strategic Report or in preparing the
Report ofthe Trustees.
Responsibilities of truslees
As explained more fully in the Stslement of Trustees Responsitrxlities, the trustees
I￿0 are also the directors of the charitable company for the pufposes of company
law) are respons*ile for the preparation of the financial statements and for being
sats"sfied that they give a true and fair view. and for stsch inlemal control as the
trustees detemiine 15 necessary to ena￿e the preparatÈon of financial statements
that aft free from malerial misstatement. whethef to fraud or error.
14

HERTSMERE CITIZENS ADVICE BUREAU
INDEPENDENT AUDITORS. REPORT
TO THE PAEMBERS OF THE HERTSMERE CITIZENS ADVICE BUREAU
RÈsponsib•litlos of trustees (contl
In preparing Ihe financial statements. the trustees we resF¥)nsth for assessing Ihe
charitable companls abilrty to ￿nts'nue as a 99iThJ C4YKem. disclosing, as
applicable, matters related to going con¢em and using the goin9 concem basis of
accounting unless the trustees either intend to liquidate the charitable company or to
cease operations. or have no realistic altematy"¥e but to do so.
Our responsibiliti•s fr•r the audit of the financial statemènts
Our objectrves are to obtarn reasonable assurance ab(Mrt whelher the financial
statements as a whole are free from material misstatement, *thether rAJe to traud or
error. and to issue a Report of the Independenl Auditors that ir￿ude5 our ownion.
Reasonable aSSurar￿ is a high ￿¥*1 of assurance. but is not a guarantee that an
audit conducted in accordance Vlith ISAS {UKI will aNvays detect a material
misststement when tt ￿1$￿ Misstatemer￿ can anse from fraud or error and are
consKlered material if, individually or in the aggregate. they could reasonabjy be
expected to influentx the e¢ononMc decision5 of users tsken on the basi$ of these
financtal statements.
Irregularities, including fraud, ar• nstsnces of non-complian￿ with laws arKr
regulations. We design Pfocedures in line wrth our responsibil￿"e$. ouilined above, to
detecl matèrial misstatements rn rèspect of irregularib"es. induding fraud. The extent
to whid) our procedures are capable of delecting irregularib"es, induding fraud is
detailed below".
OUT approach to identsfyirvJ and assessing the risks of material misstatement in
re5pecl of irregularitie5. indudin9 fraud and non-compliance 7M¢h L*vs ar
regulabons. was as follows..
Id￿tIr1e3￿.0n of laws and regulations applicaL4e to the C(￿partY which may havè a
direct material effect on Ihe finarKial statements or the operations of the company,
including the Companv&s Act 21XK. Charityes Ad 2011, taxab.on kgislab"on, data
proteth'on, ants".bfibery, employment and health & safety legislab"on,'
assessing the extent of compliance wth Ihe laws and regulations idenbfied above
throu9h makin9 enquiries of managÈmenL inspeth.ng relevant cor￿SpondenCe and
reviewing minutes of meetings ofthose charged govemance:
discussions with the management on con5iderab.on of knrywn L¥ suspethd
instances of non-compliance laws and ￿gulationS arKI fraud,.
evaluabon of internal controls designed to prevent and dèteca irregulanb"ts".
perfomiing anatytitsl procedures to identfy any unusual or unexpected
relationships..
tests.ng joumal entries to identfy Lrnsual transadions:
assessing fftther there was evidence of bias by the management in relation to
accounting e$limates'
15

HERTSMERE CITIZENS ADVICE BUREAU
INDEPENDENT AUDITORS. REPORT
TO THE MEMBERS OF THE HERTSMERE CITIZENS ADVICE BUREAU
Our responsibilities for the audit of the financial ststements (cont)
investigating the rationale behind signtficant or unusual transactions
agreeing financial statement disclosures to underlwng supporting do¢umentation-
and enquiring of management as to actual and potentsal litwJation and claims
There are inherent limitations in the audit procedures described above and the
further removed non-compliance with la￿S and regulations is from the events and
transactions refiected in the financial statements. the less h'kely V￿ would become
aware of it. Also, the risk of not detecting a material misstatement due to fraud is
higher than the risk of not detecting one resutting from error. as fraud may involve
deliberate concealment by. for example. forgery or intentional miSrepresentat￿ns, or
through collusion.
Use of our report
This report is made solely to the charitable company's members. as a body, in
accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work
has been undertaken so that might stale to the charitable companys members
those matters we are required to state to them in an audilors, report and for no other
purpose. To the fullest extent pennitted by law. ¥￿ do r￿1 accept or assurne
responsibility to anyone other than Ihe charitable company and the charitable
company's members as a body, for our audrt work. for this report. or for the opinions
we have formed.
Marco Gazza (Senior Statutory Auditor)
for and on behalf of Parker Cavendish
Chartered Accountants
Registered Auditor
28 Church Road
Stanmore
m￿dIeSeX. HA7 4XR
3rd October 2022
16

HERTSMERE CITIZENS ADVICE BUREAU
STATEMENT OF FINANCIAL ACTIVITIES
FOR THE YEAR ENDED 31 MARCH 2022
INCORPORATING THE INCOME AND EXPENDITURE ACCOUNT
Unrestricted Unrestricted
Core
Project
Funds
Funds
Total
Funds
2022
Total
Funds
2021
Note
Incoming Resouf¢es
Incoming Resources from
Generaled Funds
Voluntary Income
Investment Income
Service5 provided
Incoming Resources from
Charitable Activities
1b
30,000
1.147
30,000
1.147
28.915
3,927
2b
2c
273.350
271.271
544.621
5QO.198
Total Incoming Resources
271 271
575 768
533 040
Resources Expended
Charitable Activities
Govemance Costs
91.758
11.771
271.271
363.029
11,771
426.520
7,513
Total Resources Expended
103 529
271.271
374 800
434 033
Net Movement in Funds
200.968
200.968
99.007
Balances Brought Forward
280,306
280,306
181.299
Balances Carried Forward
481 274
481274
280 306
The notes on pages 20 to 28 fom part of these financial statements.
17

HERTSMERE CITIZENS ADVICE BUREAU
BALANCE SHEET AT 31 MARCH 2022
Core
Funds
Project
Funds
Total
2022
Total
2021
Note
Current Assets
Debtors
Bank & Cash Balances
3.249
635,116
3,249
635.116
499,270
638.365
638,365
499.270
Les5 Current Liabllities
Creditors falling due
thin one year
{157,091)
(157.091) 1218,964)
Net Current assets
481.274
481,274
280.306
Long term liabilities
Creditors falling due
after one year
Net Assets
481 274
280 306
Funds of the Charity
Unrestricted Funds
Accumulated Funds
Designated Funds
11-13
481.274
481.274
280,308
Re$lrlcted Funds
11-13
481274
481 274
280 306
The financial statements have been prepared in accordance ￿1th the special provisions
of Part 15 of the Companies Ad 2006 relaling to small companies, and wth the
Financial Reporting Standard 102.
These financial statements v￿e approved by the Board of Tnjstees on 12th Juty 2022
and signed on their behalf by.'_
Arran Elkeles- Chair
Malcolm Curzon - Treasurer
The notes on pages 20 to 28 form part of these financial statements.
18

HERTSMERE CITIZENS ADVICE BUREAU
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2022
Total
2022
Total
2021
Cash flows from operating activities:
Net cash increaselldecrease) in operating actNities
134,699
128,303
Cash flows from investing adivities
Investment income
1,147
3,927
Net cash provided by investing activities
1.147
3,927
Change in cash and cash equwalenls in the year
135.846
132,230
Cash and cash equivalents at the beginning of the year
499,270
367,040
Total cash and cash equivalents at the end of the year
635.116
499.270
Reeon¢lllatlon of net expendlture to net cash flow
from operating activities
Nel income for reporting period per SOFA
200,968
99,007
Adjustments for..
Decreasel {increase) in debtors
Increase I Idecreasel in creditors
Investment income
Net cash used in operaling activities
(3.249)
{61,873)
1,147
134.699
5,164
28.059
13,927
128.303
Analysis of cash & cash equivalents
Total cash and cash equivalents al the eThJ of the year
635,116
499,270
19

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
1- A¢¢ountin
oli¢ies
- Basis of Preparation
The financial statements have been prepared in accordance vAth Accounts'ng and
Reporting by Charrtres.. Statement of Recommended Practice applicable to Charrties
preparing their accounts in accordan￿ wth the Financial Reporting Standard
applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 20151-
I'charities SORP(FRS 102)"). and the Companies Acl 2006.
Hertsmere Citizens Advice Bureau meets the public definrtion of a public benefit
entity under FRS 102 Assets and liabilities are recognised at historical c05t or
transaction value unless otherwise staled in the relevant accounting policy note.
The trustees consider that there are no material uncertainties about the Charitls
ability to continue as a going concem.
b- Incoming Resources
lil - Grants Receivable
Grants made lo finance the activities of the bu￿aU are credited to the income and
expenditure account in the period to thi¢h they relate.
(li) . Bank Interest
Bank Inte￿$t is included in the income and expenditijre ac¢ount on receipt.
(111) - Other Income
Sales of services are included in the income and expendllure account in the period
to which they relate. Olher income. including donations. gifts and covenants are
included as they are receNed.
{iv) - Gifts and Intangible Income
In addition to the above, the charity also receives help and support in the fomi of
voluntary assistan￿ in advising the public. This help and support is not included in
the financial slatements. However. its value to the Charity has been estimated and is
disclosed in the directors. report.
20

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
1 - A¢countin
oli¢ies
conL
(v} - Deferred Incorne
Grants received in advance of the period in which the funder requires the
expenditure to be applied is reflected in deferred income within the balance sheet.
C - Resources Expended
All material eXpendrtU￿ is a¢covnted for on an a¢¢ruals basis. All expenditure
directly related to the proNllsion of advice services is included wthin charllable
activities expenditure.
d - Restricted Funds
Income f￿1Ved for restricted purposes is included in a separate iestricted fund
against which appropriate expenditure is allocated including any relevant
management fees. At the end of that project or at a relevant stage within thal
project. any surplus or deficit on that project is transferred to general funds. unless
specifically foTbid(len by the grant provider.
- Designated Funds
Designated funds are allocated out of unrestricted funds by the trustees for specific
purposes. The use of such funds is at the trustees, discretion and are not treated as
reslricted in any way.
f- Pensions
The ¢harty operates a defined contribution pension plan for its employees which
complies with the Governmenvs aUt￿nrOlrnent legislation. The scheme operaled
from 1st January 2017. which was the organisatson's staging date. All pension
payments are charged to the income and expenditure account in the period in which
they are incurred.
g - Leases
Rental Costs under operating leases are Charged to the statement of financial
activities in equal amounts over the period of the leases.
21

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
l- Capitsl Expenditure
Expenditure on Fixtures and Fittings including Computer Hardware and Soffftre is shown as
fully expended in the year in which the expendilure is incurred.
2- Incomin
Resources from Generated Funds
Unrestricted Restricted
Funds
Funds
Total
2022
Total
2021
- VolunLiry Income
Premises provided by HBC at no cost
Donations
28.500
1.500
28,500
1.500
28.500
415
b- Investment In¢ome
Bank Interest R￿1Ved
3- Incomin
Resour¢es from Charitable A¢tivliles
Project
Funds
Total
2.022
Total
2.021
Funds
273 350
271 271
500 198
4- Totsl Resources Ex
nded
2022
2021
General Advisory servI￿s
Governance Costs
363.029
11,771
374 800
426,520
7,513
434 033
22

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
4 - Total Resources Ex
nded
conL
Classlfl¢atlon of Resources Expended
2022
2021
Staff Costs- see note 6
Premises
Communications
Stationery. Printing & Postage
Informalion Systems & Books
Travel
Recruitment & Training
Insurance
Professional cost
Sundries
277,955
45,400
14.667
1.750
14.743
459
2.287
3.259
11,771
315.810
53.594
12,144
1,424
36,566
1.292
1.957
3.026
7.513
707
374 800
5 - Net Movement In Funds for the Year
2022
2021
This is stated aftef charging'.-
Auditors Remuneration
4.080
3.960
6 - Information re
rdin
Directors and Ern
lo
2022
2021
Wages & Salaries
Social Securty Costs
Pension Costs
Other labour costs
314.828
24.196
46,344
5,275
277 955
293,566
22,379
14,479
-14.614
315810
The average number of empfoyees. analyse(I by function was".-
2022
2021
Charitable purposes
Management & administration of chanty
15
15
17
17
23

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
6 - Information
ardin
Dlreetors and Em
lo
conL
No employee re￿IVed remuneration of more than £55,000.
No trustees received any ￿MuneratiOn from the c(Mnpany for any purpose (2021 Nil)
and no trustees have beneftls a¢cruing under pension xhemes (2021 Nil).
The charity has purchased irKlemnity insurance for its trustees.
7- Debtors
2022
2021
Grants & OtherAmounts Due
Total
8 - Creditors - fallin
due within 1
ear
2022
2021
Creditors & Accrued Expenses
Deferred Income
Pension scheme deficit
Total
33.204
73,887
41,795
45,003
132,166
157091
9 - Creditors - fallin
due after 1 ear
2021
2020
Pension scheme deficit
Total
24

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
10- Pension Scheme Liabil-
Movements in Deficit during the year
2022
2021
Deficit in scheme at teginning of year
132.166
134,000
Def￿11 reduction payments
11,833)
11.834)
Re-measuremenl
180.333)
Deficit in scheme at end of year
132,166
Falling due within one year
50.000
132,166
Falling due after one year
50.000
132 166
The pension scheme def￿1t vrds calculated on an -ongoing basisw the Pension Scheme's Acluary,
Messrs Hymans Robertson LLP as at the date of the merger of the HCAB section of the scheme with
the HBC section in April 2019. The Trustees have included Ihe deficit provision of £50,000 in the
financial statements and Ihis sum was to HBC in May 2022 to ￿lease Ha48 from all current
and future liabilrties regarding the HLGPS>
11-Anal
sis of Net Assets between Funds
General
Funds
Designated Re5tri¢ted
Fund$
Funds
Total
Funds
Current Assets
Current Liabilities
Nel Assets
638.365
157.091
481 274
638.365
157,091
481274
25

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
12 - Movement In Funds
At 1 April
2021
Income
Expenditure
31 March
2022
Project Funds
HBC Homelessness
M Foundaion
Crisis Intervention-HCC
Other
Hert Project
MaPS
Help to Claim
Total Project Funds
14,770
47.000
36.627
61.115
30.259
39.336
42,164
271 271
-(14,770)
(47,000)
(36.627)
(61,115)
(30,259)
(39,336)
42.164
271 271
General Funds
Non designated funds
280.306
304.497
(103.529)
481,274
Total General Funds
103 529
481274
Total Funds
575 768
374 800
481274
Restricted Funds
There are no restricted fund5 {2021- Nil)
13-Pur
oses of Pro
ct Funds
Money & financial advice
ProvKled by Hertsmere Borough Counal, Clarion
Group. Hertrordshire County Council,MaPS and M
Foundation to fund debt advice with related money and
benefrt advice.
Radlett Outreach
Provhded by Aldenham Parish Council lo finance an
outreach advi￿ facilty in Radlett.
Provided by Hertsmere Borough Coun¢iV Hertlordshire
County Council to fund advice to clients to avoid them
being evicted from housing
Homelessnesslcrisis Interv
Help to Claim
Provided by Government through Citizens Advice
National to assisl clients to apply for Universal Credit
14- Desi
nated Re$er¥es
Al 31 March 2022 there are no designated reserves. all resevves being generally
available.

HERTSMERE CITtZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
- Financial Commitments
Capilal Commilments
At the balance sheet date there V￿re no caprtal commitments (2021- Nill.
Operating Lease Commitinents
At the balance sheet date the company had no annual commitments urNJer non-
cancellable operating leases.
16- Related
transactions
A payroll administration SeN1￿ for Hertsmere cr(izens Advice is provided by Carter
Backer Winter LLP. a fimi of accountants in vknich Paul Woosey. a fomer Tfustee,
is a partner. The Board believes the charges. bthich amounted to £3.024 {2021-
£3,024>, for this service are on an amis length aThJ competitNe basis.
17 - Penslon Costs
HCAB currently operates 1 pension scheme for tts employees.
An auto enrolment pension scheme for employees is operated on a defined
contribution basis. The scheme is open to all employees . The company matches
the gross contributions of the employees up to a maximum of 60h of employee
eamings. The assets of the s¢heme are held separalety from those of the company
in an independently administered fund. The fvnd administrators are The Peoples
Pension and the scheme complies viith the Govemmenfs Auto-enrolment
legislalion.
A second scheme, which was part of the Hertfordshire Local Government Pension
Scheme, was merged vath the Hertsmefe Borough Council section of the same
scheme in April 2019. There were no longer any actNe members of this scheme
(2021 0 members). The scheme had been closed to other Hertsmere Citizens
Advice Bureau employees Sin￿ 2005.
27

HERTSMERE CITIZENS ADVICE BUREAU
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
17 - Pension Costs
cont
The trustees have been advised by Hyams Robertson LLP, the actuaries to the HLGPS,
that the scheme has a significant deficrt for vthich all member employers. including HCAB.
are jointly and severally lia￿e. The share of this defi¢f( relating to HCAB has been
delermined by actuarial valuats'on as at April 2019 as being £50.000 on an "ongoing. basis.
Following lengthy discussions with Hertsmere Borough Council, tl has been agreed to
merge the HCAB section of the HLGPS with the HBC section of the same scheme upon
paymenl of £50,000 from HCAB to HBC. representing the deficrt in assets versus liabilties
as at April 2019. This payment has been duly made in May 2022. As a resurt of the meiger
and the paymenl to HBC. HCAB has no further current or future liabilit￿S relating to its
membership of the HLGPS.
The total pension costs shown in the accounts for the year represents the ongoing
contributions payable by the company to the auto*nrolment scheme of £13.989 (2021
£14.4791 less the release of part of the pension provision amounting to £80,333.. There
were contributions of £1842 (2021 - £1854) payable at the year end.
28