2021-03-31-accounts

Opening statement from the Chair and Chief Executive	Opening statement from the Chair and Chief Executive
Vision, mission, values
Our Services
Public Benefit
Our Board ofTrustees		10
Our Senior Management Team		10
Our Staff
Our Volunteers
Activity in 2020-21		13
Looking forward		13
Financial review
Governance		16
Trustees responsibilities		21
Independent auditor's	report	22
Consolidated statement	offinancial activities	25
Balance sheets		26
Consolidated statement	ofcash flows and notes tothe cash flow	27
statement
Notes tothe accounts		28

Our Board ofTrustees		Ann Cornelius	BScEcon (Hons), CIHCM	(Chair)	(Chair)
		Annette Foster	BA Hons (Vice Chair)
		Stephen Foster	BScPhD FCA (Treasurer)
		Harriet Kemp
		Rebecca Ayres	BScMA DipSW
		Cindy Ervine	LL.B(Hons)
		Peter Leach
		Steve Offord	BA(hons) Econ/Soc (appointed		29July 2020)
		Alison Craddock	(retired 21October 2020)
ur Senior Management	Team
Chief Executive		Claire A Marshall	MA, MCloF, MloD (appointed		1st March 2021)
Head ofService		Rachel Wetton	BA (Hons) PGC Soc
HR Manager Finance Manager		Janet Carpenter Fiona Lawley	MAAT MAAT ACCA (appointed	8'"March 2021)
Executive Director		Fran Lewis	MBE FRSA FCMI (retired	31*'March 2021)
Head ofService		Chrissy Stower	(resigned 11'"February	2021)
Business Development	Manager	Jacqui Orchard	CertED MIPD MlnstF (resigned		25'" May 2021)

Principal	Bankers	CAF Bank	Limited
		Kings Hill	Avenue
		Kings Hill
		West Mailing
		Kent ME194JQ
Auditor		Fawcetts	LLP
		Windover	House
		St Ann Street
		Salisbury	SP12DR

		Volunteering	hours	and training
Buddy Scheme Referrals		131
Service User Supports		87
Number ofactive volunteers		Buddy Scheme:		27 +7completing	induction
		Communications:		2
Volunteer hours —Buddy	Scheme	1871
Support
Total hours meetings and training
Supervision		243
(estimate, not yet recorded-	will do
so moving forwards)
Communications volunteers		121.5
Total Volunteer Hours		2599.5 x	E11.50 =E29,894

Area of risk:	Governance -the activities ofthe charity	Governance -the activities ofthe charity
Threat:	Contract risk
Ownership:	SMT Review: Annual (Sep2021)
Risk factors	~	Financial instability in Local Authorities could lead to cuts	in contracting.
	~	The premature end ofmajor contracts can put the viability	of	central functions at iisk.
	~	Challenges in delivery could lead to repayment ofmonies.
Risk	~	Contracts contain an appropriate notice period for reduction ofthe service.
mitigation:	~	Project budgets contain sufficient funds to cover termination		ofcontracts.		7.5
	~	Having resources to manage and monitor delivery.
Key success	~	The charity minimises financial risk through effective contract		terms.
indicators:
Area ofrisk:	Governance -the activities ofthe charity
Threat:	Funding
Ownership:	Board/SMT Review Annual			(Se	2021)
Risk factors	~	Local authodity contracts are reduced.
	~	Grant funding bodies reduce their funding.
	~	Insufficient funds are raised due to unsuccessful bids.
	~	Overreliance on contract fun din and restricted voluntary	income.
Risk	~	A scaled up fundraising strategy needs to be in place and reviewed			annually
mitigation:	~	All proposed ro ects com I with the charity's ob'ects and have agreed outcomes
Key success	~	Existing services remain active; new services are created, piloted and launched.
indicators:	~	New funds continue to be raised tosupport our work.
	~	Services continue to comply with the charity's objects and	strategy.
	~	The Board and SMThave the tools to monitor pro ress.

Aiee,qf risk;		Sta(fissues	Sta(fissues
Threat:		O	'nlsationa('Stru'cture
'h d		4
Ownership:		SMT Review: Annually (Sep 2021)
Risk factors		~	Structure is inadequate todeal with the demands made on	the service.
		~	Key personnel are absent for length eriods.
Risk		~	Regularly review the Organlsational Structure toensure it remains appropriate.
mitigation:		~	Use service reviews and staff appraisals to analyse capacity.
		~	Ensure all staff have clear lob Descriptions and work plans.
		~	Review ofcurrent structure for pandemic and review longer	term.
Key success		~	Resources are deployed effectively and efficiently.
indicators:
Area frjsk; Thrgktt	i	p	etautiohgry fanrghg. ;; ., bermttackoi he )T:jtam'6 ' cff'drfa(0
e oo.			mp
Ownership:		SMT Review: Annually (Sep2021)
Risk factors		~	ITsystem / website / database becomes inaccessible, outdated		or unavailable.
		~	Staffare unable toaccess case notes or other records.
Risk		~	Use specialist contractors for ICTsystems where no skills exist in-house.
mitigation:		~	Maintain rolling programme to monitor and update website.
		~	Ensure ICTsystems remain effective through a programme	ofu	dates.
Key success		~	ICTsystems maintained to a high standard.
Indicators:		~	Public have access to up-to-date and accurate information	about the charity.
		~	All users have adequate training and support to use the systems.
		~	Staff have timely and secure access to correct data.

Income and expenditure		Unrestricted	Restricted	2021 Total	2020 Total
INCOME AND ENDOWMENTS FROM:	Note	E	E	E
Donations and legacies	3	36,408		36,408	42,962
Charitable activities	4	2,899,339	234,948	3,134,287	2,379,352
Investment income	5	9,370		9,370	8,868
Other income	6	40,922		40,922	23,472
Total income		2,986,039	234,948	3,220,987	2,454,654
EXPENDITURE ON:
Raising funds
Charitable activities	7	2,965,801	226,446	3,192,247	2,564,197
Total expenditure		2,965,801	226,446	3,192,247	2,564,197
NET INCOME/(EXPENDITURE)		20,238	8,502	28,740	(109,543)
Transfers between funds	19
NET MOVEMENT IN FUNDS		20,238	8,502	28,740	(109,543)
RECONCILIATION OF FUNDS:
Total funds brought forward		481,742	54,626	536,368	645,911
TOTAL FUNDS CARRIED FORWARD		501,980	63,128	565,108	536,368

			2021	2020
		Note	f	E
Fixed assets
Tangible fixed assets		13	10,704	18,832
Current assets
Debtors		14	413,637	416,881
Cash at bank and in	hand		880,411	521,197
Total current assets			1,294,048	938,078
Liabilities
Creditors: Amounts	due within one year	15	(731,858)	(412,756)
Net current assets			562,190	525,322
Total assets less current	liabilities		572,894	544,154
Provisions for liabilities		17	(7,786)	(7,786)
NET ASSETS			565,108	536,368
Funds
Restricted income funds		19	63,128	54,626
Unrestricted funds		20	501,980	481,742
TOTAL CHARITY FUNDS			565,108	536,368

							2021	2020
						Notes	E	E
CASH FLOWS FROM OPERATING ACTIVITIES:
Net cash (used in)/provided by operating			activities			a	352,583	(216,350)
Cash flows from investing activities:
	Purchase oftangible fixed assets Interest received						(2,739)	(9,869)
							9,370	8,868
Net cash (used in)/provided by investing		activities					6,631	(1,001)
CHANGE IN CASH AND CASH EQUIVALENTS FOR THE YEAR							359,214	(217,351)
Cash and cash equivalents brought forward						I&	521,197	738,548
CASH AND CASH EQUIVALENTS CARRIED		FORWARD
AT	31MARCH
							886, 1	61.63
a)	Reconciliation ofnet income/(expenditure)				to net cash flow	from operating	activities
							2021	2020
	Net (expenditure)/income for the year		as	per	the		E	E
	Statement of Financial Activities						28,740	(109,543)
	Adjusted for:
	Depreciation Investment income						10,867	11,224
	(Increase)/decrease in debtors Increase/(decrease) in creditors (Decrease)/increase in provisions						(9,370) 3,244 319,102	(8,868) (118,187) 23,404 (14,380)
	Net cash (used in)/provided by operating			activities			352,583	(216,350)
b)	Analysis ofcash and cash equivalents
							2021	2020
							E	E
	Cash at bank and in hand						880,411	521,197

				2020
		Unrestricted	Restricted	Total
		E	E	E
INCOME AND ENDOWMENTS	FROM:
Donations and legacies		42,962		42,962
Charitable activities		2,125,663	253,689	2,379,352
Investment Income		8,868		8,868
Other income		23,472		23,472
Total income		2,200,965	253,689	2,454,654
EXPENDITURE ON:
Raising funds
Charitable activities		2,314,076	250,121	2,564,197
Total expenditure		2,314,076	250,121	2,564,197
NET INCOME/(EXPENDITURE)		(113,111)	3,568	(109,543)
Transfers between funds		22,705	(22,705)
NET MOVEMENT IN FUNDS		(90,406)	(19,137)	(109,543)
RECONCILIATION OF FUNDS:
Total funds brought forward		572,148	73,762	645,910
TOTAL FUNDS CARRIED FORWARD		481,742	54,625	536,367

		Fo	rthe year ended 31	March 2021
3.	Donations	and legacies			Total	Total
			Unrestricted	Restricted	2021	2020
			E	E	E	E
	Donations	and gifts	36,408		36,408	42,962
	2020total		36,408 42,962		36,408 42,962	42,962

Charitable	activities
				Total	Total
		Unrestdcted	Restricted	2021	2020
		E	E	E	E
Government	grants	2,899,339	234,948	3,134,287	2,379,352
2020total		2,899,339 2,125,663	234,948 253,689	3,134,287 2,379,352	2,379,352

	20for more	information and	to the amount and sourc	e ofthese grants.
	Investment	income			Total	Total
			Unrestricted	Restricted	2021	2020
			E	E	E	E
	Interest receivable		9,370		9,370	8,868
	2020total		9,370 8,868		9,370 8,868	8.868
6.	Other income				Total	Total
			Unrestricted	Restricted	2021	2020
			E	E	E	E
	Reimbursements
	Other income Transfers Training		16,480 24,442		16,480 24,442	20,352 3,120
	2020total		40,922 23,472		40,922 23,472	23,472

	Fo	rthe year ende	d 31March 2	021
7. Expenditure		Staff	Other	Support	Total	Total
		costs	direct costs	costs	2021	2020
		E	E	E	E	E
Raising funds
Fundraising agents
Charitable activities
Staff salaries and wages (note 9)		2,146,807			2,146,807	1,773,336
Training		45,071			45,071	39,459
Supervision/consultancy		23,030			23,030	11,189
Recruitment		19,283			19,283	5,787
Contracted services			524,003		524,003	372,217
Project costs			73,813		73,813	48,598
Staff expenses &travel costs			35,310		35,310	82,995
Volunteer expenses	&travel costs		23,400		23,400	1,380
Telephone			45,289		45,289	40,195
Rent, rates and utilities				95,937	95,937	73,284
Office costs				11,572	11,572	17,804
ICT				86,031	86,031	66,111
Insurance				10,074	10,074	5,282
Memberships				3,510	3,510	3,481
Audit and accountancy				23,500	23,500	11,241
Legal and professional				2,400	2,400
Trustee expenses				110	110	542
Bank charges and interest				69	69	72
Personal protective	equipment			12,171	12,171
Depreciation				10,867	10,867	11,224
		2,234,191	701,815	256,241	3,192,247	2,564,197
		2,234,191	701,815	256,241	3,192,247	2,564,197
TOTAL 2020		1,829,77J	545,385	289,042	2,564,197
8. Net income/(expenditure)					Total	Total
					2021	2020
This is stated after charging:					E	E
Depreciation					10,867	11,224
Operating leases					46,567	40,225
Auditors' remuneration:
- audit					5,525	4,600
- non-audit

			Forthe yea	r ended	31March 2021
Staff costs	and numbers					2021	2020
						6	6
Salaries and Employer's Employer's	wages national pension	insurance and contributions contributions				1,929,806 155,652 61,349	1,600,663 122,016 50,657
						2,146,807	1,773,336
The average	number	ofpeople	employed,	including	part-time staff:	2021	2020
						No.	No.
						95	79

13.	Tangible fixed asse	ts
			Fixtures 8
			fittings	Total
				6
	Cost
	At1April 2020		114,934	114,934
	Additions		2,739	2,739
	Disposals
	At 31March 2021		117,673	117,673
	Depreciation
	At 1Ap nil 2020		96,102	96,102
	Charge for the year		10,867	10,867
	Eliminated on disposals
	At 31March 2021		106,969	106,969
	Net book value
	At 31March 2021		10,704	10,704
	At 31March 2020		18,832	18,832
14.	Debtors		2021	2020
			E	E
	Other debtors		379,729	377,426
	Prepayments and accrued income		33,908	39,445
			413,637	416,871
15.	Creditors: amounts	due within one year	2021	2020
			6	6
	Trade creditors		22,137	22,576
	Other taxation and social security		52,781	31,509
	Deferred income lnote 16)		602,870	342,670
	Other creditors		16,166	8,659
	Accruals		37,904	7,342
			731,858	412,756

Deferredi
ncome	2021	2020
	6	6
Total deferred income at 1April Amount received in year Amount credited tothe Statement of Financial Activities	342,670 598,001 (337,801)	301,741 337,801 (296,872)
Total deferred income at31March	602,870	342,670

Proisionsfliilii
v or abtes	2021	2020
	f	f
Dilapidations	7,786	7,786
	7,786	7,786

As at March the charity had total future minim leases are as follows:	um lease payments under non-cancellab	le operating
	2021	2020
	f
Less than 1year Between 2 and 5years In 5years or more	43,225 130,900	43,225 151,900 22,225
	174,125	217,350

		Balance at	Incoming	Outgoing	Transfers	Balance at
		1.04.20 f	resources f	resources f	to/(from) f	31.03.21 f
Restricted funds:
Bristol
University	of Bristol (Bristol	10,883	45,180	(48562)		7,501
Devon
Standing Together Against
Domestic Abuse		4,640	36,226	(29,635)		11,231
Glouchester
OPCC Gloucestershire		7,493	36,000	(32,566)		10,927
Wiltshire
Chippenham	Borough Lands		96	(96)
Community	First	(11)	41,048	(44,537)		(3,500)
The Noel Buxton Trust		3,845				3,845
University of Bristol (Wiltshire
Project)		27,776	76,398	(71,050)		33,124
		54,626	234,948	(226,446)		63,128

		Balance at	Incoming	Outgoing	Transfers	Transfers	Balance at
		1.04.20 f	resources f	resources	to/(from) f		31.03.21 f
Unrestricted funds:
Designated funds:
Devon County Council -main
contract		33,862	740,062	(764,291)			9,633
Devon County Council		6,824	278,522	(219,740)			65,607
North Devon Council		10,672	54,929	(41,060)			24,541
Devon Schools Engagement		14,917	35,000	(29,022)			20,895
Devon Misceganous Income		1,946	34,262	(6,628)			29,580
Devon Council Covid	Funding		139,243	(152,038)	12,796
Devon Covid 19Funding			47,703	(49,138)	1,435
NDADA Department of Health	and		10,000	(3,355)			6,645
Social Care Health and
Wellbeing				(125)		125
Devon Training Sales		4,157			(4,157)
Devon Crisis Fund		3,009	3,136	(2,247)			3,898
Devon Council Family	Work		20,000	(1,700)			18,300
Wiltshire Community Foundation Gloucestershire County Council		13,197	4,870 116,015	(109,367)			4,870 19,845
Gloucestershire Crisis	Fund	260	500	(69)			691
Wiltshire Council - main contract		49,470	919,213	(961,336)	1,500		8,847
Wiltshire Development		25,724	15,000	(25,401)			15,323
Wiltshire misc income		1,500			(1,500)
Wiltshire Crisis Fund		3,917	5,545	(9,020)			442
Ministry of Housing Covid funding			14,295	(12,505)			1,790
John Akroyd			5,000	(1,530)			3,470
Other designated funds:
Future development fund		14,830					14,830
Contingency fund		2,313					2,313
Reserve fund		250,000					250,000
Unrestricted general funds		45,144	542,745	(577,230)	(10,199)		460
		481,742	2,986,039	(2,965,801)			501,980

			Balance at	Incoming	Outgoing	Transfers	Balance at
			1.04.19 f	resources f	resources f	to/(from) f	31.03.20 f
Restricted funds:
Bristol
NHS Bristol CCG			9,433		(9,433)
University of Bristol		(Bristol
project)				38,697	(27,814)		10,883
Devon
PCC Devon &Cornwall				47,500	(47,500)
Standing Together Against
Domestic Abuse				37,500	(32,860)		4,640
Gloucester
OPCC Gloucestershire			21,788	21,000	(35,295)		7,493
iariltshire
Spurgeons Childrens		Charity 8
Wiltshire Community
Foundation			17,220	10,542	(27,762)
Community First The Noel Buxton Trust			(1,228) 3,845	45,803	(44,586)		(11) 3,845
The Belgrave Trust Masonic Charitable Foundation Wiltshire Council Helpdesk			7,963 14,742	833	(833)	(7,963) (14,742)
University of Bristol	(Wiltshire
Project)				51,813	(24,037)		27,776
			73,763	253,688	(250,120)	(22,705)	54,626
Unrestricted funds:
Designated funds:
Devon County Council		- main
contract			26,851	800,818	(793,807)		33,862
Devon County Council			29,933	118,565	(141,674)		6,824
North Devon Council			30,322	114,492	(134,142)		10,672
Devon Schools Engagement			514	17,868	(3,465)		14,917
Devon Miscellaneous		Income	1,586	4,907	(4,547)		1,946
Devon Training Sales			1,650	3,120	(613)		4,157
Devon Crisis Fund			2,733	1,560	(1,284)		3,009
Gloucestershire County Council			11,284	109,355	(107,442)		13,197
Gloucestershire Crisis		Fund	349		(89)		260
Wiltshire Council - main contract			57,992	983,821	(992,343)		49,470
Wiltshire Development			56,470		(30,746)		25,724
Wiltshire misc income				3,431	(1,931)		1,500
Wiltshire Crisis Fund			7,844	879	(4,806)		3,917

Other designated	funds
Future development		fund	57,828		(42,998)		14,830
Contingency	fund		42,313			(40,000)	2,313
Reserve fund			210,000			40,000	250,000
Unrestricted general funds			34,479	42,149	(54,189)	22,705	45,144
			572,148	2,200,965	(2,314,076)	22,705	481,742
			645,911	1,454,656	4 .564.1965		536,368

Analysis ofn	et assets between funds
			Net current
		Fixed assets	assets	Provisions	Total
		f	f	f	f
Restricted funds			63,128		63,128
Unrestricted	funds:	10,704	499,062	(7,786)	501,980
Net assets at	the end ofthe year	10,704	562,190	(7,786)	565,108
Comparative	analysis ofnet assets between	funds for the	year ended 31March 2020:
			Net current
		Fixed assets	assets	Provisions	Total
		f	f	f	f
Restricted funds			54,626		54,626
Unrestricted funds		18,832	470,696	(7,786)	481,742
Net assets as	at31March 2020	18,832	525,322	(7,786)	536,368