2023-03-31-accounts - Knaresborough And Harrogate Community Support Services Limited

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Cliff House CommunltySupportSer¥l¢es Limited Chain Lane Community Hub Chain Lane Knaresborough Charity Nurnber.. 1063803 A company limited by guarantee Cliff Houie Community Support Service5 ANNUAL REVIEW 2022-2023

Cllfl House Cornmunliysupport Servlces Llmlted Chain Lane Cornmunity Hub Chain Lane Knasb0roUgh Charity Number: 1063803 A company Ilmlted by 8uarantee Cliff House C•fflfflunlty Supp•rt SeTrlc¢• copirENTS P• Reference and admlnlstratlve deta115 of the CharStY• Its T1$te5 and ¥dv15ers Messaie Irom the Chief EMerutl¥e Officer Trustees, Report TtU5tee5' responslbllltle$ 5tatem•nt Independent ex•mSners report ststement of fiNncl•l arttvltles Balance sheet Notes to the flnanclal stat*mènts 4-11 12 13 14 15-16 17-33

CUFF HOUSE COMMUNITY SUPPORT SERVICE5 LIMITED IA company Ilmfted by¢uaranteel REFERENCE AND ADMINISTRATIVE DEfAILS OF THE CHARITABLE COMPANY, ITS TRusfEES AND ADVISERS FOR THE YEAR ENDED31 MARCFI 2023 Trustees M Armitage, Chair C Bromet Ire518ned 25 October 20221 A Coad F A Lawton S Walton S Archer lappointed 2 August 20221 Company reilstered number 03403668 Charlty reg15tefyd number 1063803 Reglstered oftke Chaln Lane Cornmunlty fvtub Cfraln Lane Knare5borough North Yorkshlre HG5 OAS Companyieu•lary Jane Farquharson Chlef executlve offlcer Jjne Farquharson Accountants 8HP LLP 1st Floor, Mayesbrook House Lawnswood Business Park Redvers aose Leeds L516 6QY Bink•rs HSBC Bank pl 7 Prospect Crescent Harrogate North Yorkshlre HGI IRN Sollcltors LCF Barber Thtleys The Exchan8e station Parade Harro83te North Yorkshlre Hfjl ITS Senlor Management T•am Jane Farqvharson ICEOI Julian Terry (Director of Serylcesl Clare Hardman (Head of Carel Page I

Cliff House Communlty SupportSer¥lce5 Llrnffied Chain Lane Cotnrnunity Hub Chain Lane Knare5borough Charity Number: 1063803 A company limited by guarantee Cliff House Communlty Support Servicei Message trom the CHIEF EXECUTIVE OFFICER for the Year Ende4131 Marth 2023 It has been a very challengln8 year with a good deal of uncertalnty over our future. Access to GP face to face appointments has remained difficult for older pec*ple. There is a real need for our higher level of support which lit5 into the prevention agenda beSng promoted by both NHS England and the plan5 of North Yorkshire County Council Health and Adult Services. The limltations ol the NHS and Soclal Care for frail elderly people is becomln8 IncreasSn8ly obvlous wlth ever pressurSsed budgets. We often flnd cases of poor or inadequate SUPPDrt lor older people in the community. I want to thank the staff who have remained with us through all these tllfficultles and who have covered extra shifts due to the difficulty in recruitin8 Sultable staff. Thank5 also to familie5 who complied with our Infection control policy 50 willingly to keep their loved ones sèfe from Covld. Havln8 opened up both day care and bathln8 we found Inlrlally people were often too anxlous to come back and due alSD to recrultment Issues meant we were forced to close a8aln. Our Support at Home and Shopping Services were unchanged and have been very bu5V. The real dlfference made to older people's Ilves In provldSns pracrlcal, Indivldually planned gervlces In ihelr own homes often means they do not have ta 8Q Into ie5identlal care and can remain at hDme well supported by CHCSS. ThÈre has been rnuch debate In ¥overnment re8ardin8 the poor fundin8 sltuat5on In soclal care leading to bed blockin8 In hosplta15 and It seems de5p5te all thls rhetorlc it Is down to communilie5 to sort the social needs of people who Ilve amongst them and need support. We need to continue the work we do around lonellness and isolation and the importance of deci5ion5 made to avoid h05Pltal adrnis5ions bv proper rounded support at home, OTh present evldence very Ilttle has been learni from the pandemlc In terms ol how to allevlare pressure on the NHS and especlally elderly people endlng up in Accldent and Emergency. The challenge lor a srnall tharlty such as ours Is io show è wider audlence what we can do and achleve in kEEpln8 older PEople sale and healthy livln8 In thelr own home5 avoidlng these crises. I want to Use this opportunlty to thank all our staff and volunteers for thelr contlnued haré work and dedication, and to express my sincere thanks for their huBe cornmitment ai what has been a most dlfflcult tlme for all Involved wlrh the char5ty and wlder soclety. Our team have proved fle¥lble and adaptable in the face ol fast paced change and have remained Pfole55ional, PDSitlve and wlth our cllent's Interestsloiem05t throughout this time, goSn8 above and beyond whar they had previously thought possible. Comments frorn tlients over the year clearly show thelr appreclation foi the support we &ll provlde as a team, and rhe desire of clients and rhelr lamilles to resume services, which provlde both practical and emotional support and enloyment, illustrates the beneflts of what we do. Couldn't mont7qe wlthoutthelr vlslts. Murn could nofrnoke her lunch ot L71150 wos eottng Vlrtuolfy nothilw vntllwe Set up Support otHome. The girls ore 50 kindund helpful Mum reolly looksforword to rheirduily visits, she wos so lonely before. Dod's med5 were oll over the place we were so worrfted it wos mukif)g him poorty onb he could nor mtttjoge them ot oll untilsupport ot homesrurted. So grotefulthey come round to corefor my wifr so I con qeto breok. Thonk youfor chonglng the lunch club which dud enjoyedso much, into weekfy vi5itsfrom the kind girls. Page 2

Clilf House Commun¥ Support SeThl¢es Llmlted Chain Lane Community Hub Chain Lane Knaresborough Charity Number.. 1063803 A company limited by guarantee Cliff House Community Support Services LOOKING FORWARD Wlth the continued pressureon health ènd soclal care 5Ervices and the decllne In 8rants from government and the NHS to 5UPPOrt organi5ation5 like our own, it Is imper8tive that we maintain a robvst financial footing $0 that our service5 and the value an support they brin8 to the community continue for the foreseeable future. We have had to look carefully at the use of the building which is expensive to maintain a5 It Brows older and needs more upkeep. Attractlng good staff Is costln8 ever hl8her wa8es. Our plans have been severely impacted by coronawiru5 restrlction5 and made us focus even more attentlon on SUPPDrting cllents In their own home as part of an integrated care model which rernaln5 at the heart ol good joined up heèlth and Social care for everyone but especially those wilh age-related lon8-term conditlons. However, recruitrnent into horne care is proving a huge challen8e to thls seNlce. Our alm remalns to support older people to live Independently for longer and ensure ihelr lives are fulfilled, meanln8ful ènd enjoyable. Rlsks associated with care services must be correctly assessed and any identified mitigated appropriately. We continue to be involved wlth local healthcare teams and social service5 helping to Shape thinkin8 on way5 to support older people throu8h the later p3rt of thelr Ilves, partlcularly thrgugh prevent5on a8enda5. We are a 8ood example of integrated support. The organlsatlon remains focu55ed on helping ihose with more complem and mulri-faceted social care needs living in the community. Those sufferin8 Irorn or those carin8 for people wlth Dementia are a high priority for us as numbers dlagnosed Increases with thls devastating dlsease. Th¥nk yoy to •ll our volunte•r5 Volunteerin8 has been badly affected in common wlrh other voluntary 8roups in the area. a5 most of our kind volunteers were older themselves and vulnerable to Covid so had to cease their actlvitie5 It wlll take time and effort to recruii volunteers Bolns forward. Th•nkyou to our funders and supporters We recelved flnanclal support durlnB the year In the form of 8rant5 and donat5ons from many sources, Includlng Harrogate and Rural Dlstrltt CCG (now North Yorkshlre CCGI, and rnany other FrSends of Cllff House who make regular tontr5butlons. And flnally, a bi8thank you to all those who supported ourservlce5 throuBh ihe generous ptrsonal donatlons and legacles received durin8 the year. Many local GP surgeries have been most helpful and supportive In the interests of older patients and worked wlth u5 in constructive ways such as using photo evidence for cllnical evaluation. Pharmacy siaff have been very supportive too in workin8 collaboratively getting meditatlon ordered and to the clients In thelr homes to people who. through cognitive, eyesight or manual dexterlty Issues, need our service to remain medication cornpliant and phy51colly well. Thank you to one and all. We will continue with an uncertain future ahead but thinkin8 P051tively and st¥lvln8 to help as manv older people a5 possible. We wlll build on every posltlve we can think of and tontinue to hopefully thrive and not just survive well into the future. Your support 5s invaluable so THANK YOU Jane Farquharson Chlef Exe£utlve Officer Page 3

Orff House Communitysupport SeThl¢es Llmlted Chain Lane Comrnuni(y Hub Chain Lane Knare5borough Charlty Number.. 1063803 Company Number.. 03403668 A company limited by guarantee Cliff Hovse Community Support Services Trustee5 Report for the Year Ended 31 March 202J The Trustees present their annual report together with the financlal staternents of the company lor the year ended 31 March 2023. The Annual pOrt serves the purposes of both a Trustee5' report and a directors, report under companv law. The Trustees conlirm that the Annual report and fi'nancial statement5 of the charltable company comply with the current Statutory rEqulremEllts, the requ1mentS of the charitable company's 8overnin8 documenr and the provisions of the Staternent of Recommended PracUce150RPI appllcable io chariffes preparing their accounts In accordance with the Financlal Reportlng Standard applicable In the UK and Republlc ol Ireland IFRS 1021 li5sued In October 20191. Since the company qualifies as small under section 382 of the Companles AU 2006, the StrateBiC report requlred of medium and large companies under the Companies Act 2006 IStrate8ic Report and Dlrector5' Report) Regulations 2013 has been omitted, Strurtur•. Go¥ernanc• and Manaiem•nt Go¥emln8 Document The Charity reglstered wlth the Charlty Cornmlsslon on 6 Avgu5t 1997 under number 1063803 and was Sncorporateé as COrnP8ny1Sm5ted by guarantee, cornpany nurnber 3403668, on IS July 1997. The governing documents of the CharSty re the Mernorandurn and Arrfcles of A55oclation. The Charliy chan8ed It5 name from Age UK Knare5borou8h & Distrlct to Cliff House Cornrnunlty Support Service5 on I" Aprll 2019. Appolntment otTrustoes The Countil of Mana8ement (Executtve Commirteel Is the 8ovemln8 body of the Chèrlty. and It5 rnernbers are elected by the Execulve Committee at the Annual General Meefjn6. The Execufjve Commlttee mernbEf5 are the Truslee5 01 the Charltv. Trustee Inductlon and TralnlnK All new Trustees are provided with an Inductlon pack, whlch Includes detailsof thelr re5pon5ibilides, and they undertake traiThln8 that include5 V151t5 to c15ents, whlch provides them with a good Inslght into the day to day runnin8 of the CharStv and the 5peciflc need5 of our client group. The Trustees, skllls are assessed, and development Opportunie$ explored. Rlsk Mana8ement The Charity h35 a risk reglster whlch is regularly revlewed and priorised by the Trustees. The Trustees are 5attslied that there are systems In place to mitigate exposure to the major risks, including hnanclal risk, as well as policie5 and procedures to ensure 5ervSce5 are delivered safely. The board reviews these policies annually or more often if needed as pèrt of good governance pracdce. Fundralslng Pollcy The Charity has published its own fundraisin8 charter, whlth has been developed wlth donors and older people mind. The Charity does not undertake any door-to-door fundraislng at16vityi or ask for direct debSt donation5 on the street., Dr share or sell people's data,. or 'cold-call' for fundraising ptJrp05es. The Charity only contacts people who have already 8i¥en them permlssion to do so and always Includes how to opt out of communica0$ in the future when contacting rhem. The Charity alw3yS Stops d5rect p3yment5 received if told that the donor is vulnerable and keeps Sts fundrai5in8 practices under review at Trustees meetings. The Charity does not work with professional fundralsers. The Charity's fundraisin8 5$ regulated by the Fundraising Standards Board and as such the Charity alway5 abides bythe Insdtute of Fundrai5in8 Code of Fundralslng Pract(ce. This charter is clearly displayed in the bulldlng.

Cllff Nouse Communlty Sypport Service5 Lbmlted Chain tsne Community Hub Chain Lane Knaresborough Charlty Nurnber.. 1063803 Company Number.. 03403668 A company limited by guarantee Cliff House Community Support Services The Charity encourages supporters to share feedback so it can address any enquiries and cone erns and if iny are received, they are considered at Trustee mÈetin8s. In the currEnt finantièl year, no fundraising CDmpl3int5 have been received. All donations to the Charity are acknawled8ed. The Chief Officer of the Charity will always meet with those proposing to fundraise on its behalf to Pll5ure they cornply with our fundraisin8 charter. Sef¥l¢es During 202212023 the Charity'5 delivery of services cf>ntinued to be impacted by the COVID-19 coronavirus pandpmic, ongoinggovernment recommendafjons for vulnerable mernbers DI societyand policy requiremEllts intended to miti8ate the worst effects of the pandemlc on our cllent 8roupie, frail elderw people with co-rnorbiditie5 of lon8-term a8e-related condition5 who were idenrffied early in the pandemic as most at risk ol seriou5 illness or death from COVID-19. The following summary gives details of Services the Charity ran during the year. Information on grant5 awarded is included after the detalls of services, along with intorrnation on support recelved in the form of donations. Support al H?me, wlth Core Support Plannlni and Informpllon and Advlc* Our Support at Home servlce conynued to serve clients throu8hout the year, with carers conrnuing to use full PPE 10 protect clients and themselve5 from infection. ACvie5 such as oufjn8s and medical appointments were resumed, Vulnerable cllents were 5UPPOrted to stay safe and well durSng the year. We have a150 enabled and reminded many people to 8et their COVID-19 boostef vaccinations by helpln8 them navi8ate the system whether vla their GP or a vacclnation centre. Our Gardenln8 5ervi£e, introduced in 2020, continued to 8row, adding a new element to our rounded service. During the year we have supported rnèny people not onlv with servlces but wlth Informafjon and Advlce on a wSde range of Issues affectlng olijer people and demand continues to 8fDW wlth many people seeklng our help by contact(n8 our resource centre every day. Support at Home The Support at Home project was set up in 2D09 35 a Social Enterprlse to offer a comprehenslve range of support to enable older people lo Ilve as Independently as posslble for longer in thelr own homes, avoldlng hospital admisslons or placement In care homes. It is our fla8shlp service, matchin8 our alms exattly. The service typlcèlly provides a mlmture ol health and soclal care wlth medication prOrHpTr8 and meal preparduon. household, and domestlc help tO8ether wlth ernotional 5UPPOrt and when appropriate oufjn8s and opportunlfjes to get out and about. The Servile was set up In dlrect response to the Many enquirles lor a hl8h quallty and 8ood value hom2 5UPPDrt servlce. excluding personal care. The aim15 to empower older people landlor their representatives) to be In the drlving seat and exerc5se control over their care and support, to avoid expensive and unnecessary personal care packages and repeat hospital admissions through tirnely intervendon and the sethng up ol a more ima8inarive servlce that greatly reduces the risk ol a health or 50C131 care crlsls. Following a referral lelther by self, farnlly. carer. OT professional agency). an assessment 15 offered tO8ether wlth a personallsed package of support. This includes ensuring that enfjtlement to benefits Is InveSgated and appropriate applicafjon5 are rnade. Care is provided as aged over seven day5 a week. between 8am and 8pm. Support can range from a couple of Short Vlslts a week to several vlslts a dayi Wlth possible sleepover cover offered. for example immediately after hospf(al discharge. Page 5

CIMI House Community Support Servlces Llmited Chain Lane Community Hub Chain Lane Knaresborough Charity Nurnber.. 1063803 Cornpany Number.. 03403668 A cornpany limited by 8uarantee Cliff House Community Support Service8 Clients typically suffer from physlcal dlsabillty and mental frallty (but do not have personal care needs). Involvin8 clients lor iheir carerslfamily If appropriaiel In managing their own care pathway is a vital element. Should personal care also be required, refer to and can work alon8side anylocal care a8encyof the cllent's choice. Client situations 3re re8ularlv reviÈwed, and Ilose contact Is kept with other agencie5/pae5 involved In the care of the service user such as their GP, County Coun£il Heatth and Adult Service5 care Managers, district nurse5 and relattves and carer5 Ilf appropriatel. Day Acllyttle5 Day ACvIt(eS ran throughout the year at our resource centre In Knaresborough with 5t(rnu13tfnB act5viUe5 and craft5 offered, alon8 Wlth a hot midday meal. An experienced Co4)rdlnator leadsthe8roup and Is SUPPDrted by experienced care staff and volunteer5 to provide locu5 and assistance to Iraller mernbers ol the group. Lunch Clubs Th15 servlce conrfnued io be Impacted by the reluctance of rnany elderly and frdll people to return to 8roup sliuadons. Enhanced Infection control at our resource centre meant that we could assure all cllents and thelr families that attendaThce woulé be safe and provlde much needed social, mental, and physical Stimulation. PromoOn of thls service through local events and partner agencies 15 ongotng to reach those most In need ol its benefits. Clients, once referred. are carÈfully assessed, and placed In the most suitable group for them. The a55essment proces5 Includes a revlew ol all their circumstances includin8 their health and social care needs, hobbies. and interest5. The aim Is to provide regular Social interaction to reduce the risks associated wSth soclal isolaDon caused by age related i55ue5, illThes5 or disability leading to lonellness and poor wellbein8. The 8roups operate to strict health and safety protocols checking ol vaccination for both clients and staff and any visitors, PPE requirements are adhered to a5 appropriate and suggested by NHS ETrglané at the Me. Client 51tuations are reiularly revlewed, and close contact is kept with other agencleslpathes Involved sn the care of the Service user such a5 their GP, County Council Health and Adult Services care managers, district nurse5 and relat(ve5 and carers lif appropriatel. Many cllents have mlld to moderate levels ol demenfja related Illness. The day centre5 provlde. in many cases, the only opportunlty to meet other people and ère therefore vital to the Improvement of rhe general wellbeing of these indivicjuals who have lew if any Opportunie5 for social Interactlon. DespStÈ this type of care beirng considered by some as old fashioned and of little benelit, attendance èt ènd feedback received from our Day Care Athvlfjes contradlct this vlew. A5915ted B¥thln The sIste 8othin8 service in our newly refurbish the Assisteé Bathing suite ran throughout the year. The service provides an opportunity for particularly vulnerable clients to take a relaxin8 bath in our purpose-built bathing suite, together with a hairdo or Shave. The service is prDvided by hi8hly trained care staff and full PPE 15 adhered to. Assisted Bathing Page 8

Cliff Aou5e Communitysupport SeThlces Llmlted Chain Lane Community Hub Chain Lane Knaresborough Charfty Number.. 1063803 Company Number.. 03403668 A company limited by guarantee Clif f House Community Support Servlces 5hopplng Shopping servlces have proved an enduring 5ervlce to cllents, with many elderly and vulnerable people unable to access delivery services as the could only be acce55ed online. Our Shopping services were provided by pald staff, uslng approprlate PPE and soclal distancing rnea5ures to ensure that vulnerable clients reEelved re8ular supplSes of fresh food and essential household Items and that their overall health and wellbeln8 was monltored. Shopping Service E5COrted shopplng resumed durlng the year and provlded a opportunity to 50clallse a5 well as ch005e thelr own shoppln8 for rnany of our cllems. ThE Shopping Club grew out of è pllot prolert set up in 2010 in response to lar¥e numbers ol enqulrles recelved from or on behalf of older people no longer able to rnanage their own shoppln8. Typically, the servlce is proded on a weekly basls Wlth the£llent elther belng e5COrted, and assisted wlth thelrshoppin8, orthelr shopping being done forthem (from a list they have compiled) and delivered. Clients are Invarlably dlsabled and, due to poor rnobllity. are quite Isolated and the servlce helps to address the Isolation as well as shoppln8 needs, as It provlde5 for a weekly contact and In normal ttmes an opportunity for a cup of tea and a chat once the shoppSng has been pa eked away. The SerCe 3150 allow5 for the client's frldge and k5tchen to be checked for health hazards If a cllent has cognitive is5ue5 or poor sight. and for thelr overall health and wellbelng to be re8ularly monltored. In several cases, th15 hès enabled a me1¥ offer to be made to particularly fra51 £llent5 of a Support at Horne or Day Actlvity servlce to addre55 Other areas of need before any higher level of NHS care is needed, e5pe(ially hosplta1i5a0n through stomach UP5et5l1nfecQnS which are often caused by eafjng out-ol-date food. The Shoppin8 Club ConnueS to provide a useful Hrst step of low.level Involvement for some clients who may have other need5, whlch they are not Inlttally wlllin8 to acknowled8e or whose SItuaon5 deteriorate. Sodpl Grgups The Charliy preferred to concentrate on soclal Oun85 for Snd5viduals wh5ch have provlded much needed outdoor exercise and soclal Interaction lor clients whose act6¥Jie5 had been severely restrlcted rather than restarting social groups. Social Clubs & Outings The Charity celebrated the late Queen's Platlnum Jubllee with a free Indoor 'street party, event hosted by the Mayor of Knare5borou8h, Kathryn Davles, supporred by all the staff and volunteer5 at Cllff House. PBge 7

Cllff House Ctsmmunsiysupport SevAces Llmited Chain Lane Community Hub Chain Lane KnarÈsborough Charity Number= 1063803 Company Nurnber.. Q3403668 A company limited by guarantee Cliff House Community Support Servi¢e5 GOrnment fundln& irant support and don*lons The followin8 grant funding was awarded In the year. NHS North Yorkshlre CCG £25k to be Spent by end March 23 Grant provided to 5UPPOrt delivery of Support at Home seryices to provide essential support to prlmarily keep people out of hospital. The Charlty was generously supporred by several dOnaon5 from private Sndi%Aduals in the year and was deli8hted to be norninated as the Mayor of Knaresborou8h, Kathryn Davies, Charity ol the year giving acces5 to a number of fundraising opportunities. Strurture and Or8anlsatlon The Board meets 4 time5 a year as a minimum, together wlth extraordlnary meengS as reouired. to further explore Issues that can arlsE durin8 the year. The day to day runnlng of the Charity is dele8ated to the Chlel Execufjve Officer, Jane Farquharson. Publlc B•neHt All our charltable artlvlties focu5 on providlng health and soclal care and support for older people in order that they mav contfnue Ilvlng an independent and fulff Iled life In their later years and are undertaken tofurther our char4rable purposes torthe publlc benefit. The Impact of our work goes far beyond those we help dlrectly and include5 reducin8 the distress and con£ern suffered by famllle5 and fr5ends who want the best for thelr Irlends and relafjves In later Ilfe. It also reduces the burden on health and 50cièI 5ervlces whose servlces would be called upon If we were not here and who are under Increasln8 flnanclal pressures. Oblectlves. 5traieiy and Athvlty Cllff House Cornmunlty Support Servlces Is an Independent charlty whose alm Is to help older people to Ilve 85 Independently as pos51ble for as long as posslble, makln8 later Ilfe fulflllln8, enloyable and productive by pdIng a full ran8e of support 5ervlce5 for all older people. Our Vlslon Cllff House Cornrnunlty Support Services exlsts to provlde hl8h qualSty 5ervice5 and dIrt support forolder people, whlch Is persona15sed and responsive to the changlng needs of an ageing Populaon and enables Informed choice for the servlce users. Page 8

Cliff House Communlty Support SeNlces Limlted Chaln Lène Community Hub Chain Lanè KnaresborDugh Charity Number.. 1063803 Company Number.. 03403668 A company limited by guarantee Clif f House Community Support Services Servlce provlslon should relieve the loneliness of the isolated and allow relief for carers who, In turn, should have the confldence that the Service user will have an improved quality of life. Seivice users wlll be encouraged and supported in whatever way they wish to remain involved in their local communities and the deEision-maklng process as well as remaining central in 5UPPOrt planninE for their ovjn care, The Charity will help shape older people's health and soclal care services for the better In the future. We w511 work In partnershSp wlth organi5aUons who share thi5 vision of Improved care and support lor older peDpIe. Mlsslon StèternEnt and Alm5 Cllff House Community Support Services provldes health and social care and support lor older People In order that thev May continueto rernain15ving a5 independently as possible in their own homes and prevent avoidable hospltal admlsslon or higher-level care being needed. with drnely and meanlnglul multi contact approach sUPPOrt that rneets thelr needs nd wishes. This comprlses tailored packages Ilollowing a comprehenslve healrh and social care a5sessrnentl with practical and ernofjonal support and a range ol servlEes including Informalon wlth future care plannin81 Lunth Clubs,. Support In the Home and Asslsred 6athln8 In Cliff House a5 well as è ran8e o15hopplng service5. befriending 5ervlce5 and soclal 8roup which all meet Individual need5 and cllnical and social cère plannln8 oblethves. Support seThlces Older people. often |l¥Ang alone, wlll recelve regular vi51ts ènd help from well-tralned support worker5 lia5sinB wlth all other health and social care provlders, a5 well as thelr farnllies or carers as appropriate, worklng Sn close knit teams. They wlll be supported wlth dorne5dc ta5k5. Medica0 compllance, transport for medlcal appoSntment5, falls prevenr(on and exerclse programmes to improve mobllity, self-management and sell-care, oudn85 and other opportunlfjes for soclal inte8ratton and bulldln8 confidence, They ère assSsted and encoura8eiJ to remaSn engaged In daily community att(vlty wSth social groups or one to one outing5- preventfng lonelSness, depresslon, 111 health through 5elf-neglect and frequent crlsls or hospStal admlsslon. Plans Cllff House Community Support Servict5' aim 15 to provlde a Eomprehensive ran8e of pracdcal ser¥5ces In a mul-faceted approach to dlre£tly èddre5S the Sndividual need5 of clder people livin8 in rhe communlty. The client 5s always at the cenire of the process, identifyin8 and rnanaglng thelr own Care pathway. As the statutory sector finds itself at trossroads with an overburdened NHS and counclls cutdng Social care bud8et5 IEèding to often inadequate levels of tommunity support, the need for CHCSS to work in different ways and provide a'wrap around service which addre55e5 often Serious leve15 of unrnet need can only Increase. To respond effectively to the needs of older people during thls time of linanclal constralnt, CHCSS Continues to provide bold and creative 501urfons whith are intended to buth meet real need and to develop new income streams whlch can sustain servlces beyond the initial set up costs. In the past year, we have conDnued io locus on fraller clients, who partfcularly have been struggling to deal with the practltal, social and emotronal challenges which remain posi the pandemSc. This continues to attract statutory fvnding Irom the Harro8ate and Rural District CCG. We continue to work Sn an integrated way to help deliver care 35 part of a loined-up approath with the Statutory sector, both primary and secondary health care, as well as Health and Adult Service5 and vitally. together with carers offamily or other voluntary sector providers. The aim is to enable the cllent to receivejoined up efficlent support, which has been properly planned wlthout unnecessary costtothe taxpayer or indeed thÈ client themselves or rhelr family. A Soclal Enterprlse approach nvOlvIng charges to service users for some services Is therefore Inevitable and is a key element, not only in continuing to deliver servSces from Knarosborough throughout the Harrogate District but also throughout North Yorkshire by expanding to other areas which would benethr from this type of 5eivice provision. Our work over the last year and our plans hopefully demonstrates good pracllce with clear outcornes of improved health and wellbeing. Pagè g

Orff House Comrnunity Support SeNl¢es Llmlted Chain Lane Community Hub Chain Lane Knaresborough Charlty Nurnber.. 1063803 Company Number.. 03403668 A company limited b¥ gu3rantee Cliff House Community Support Servi¢e8 Wlth tradlfjoftal fvndln8 Streams under pressu, adequate reserves must be maintained to SUStaln servlces in future. Opportunltfe5 may exist to work in c105er partnership with likerninded or8ani5ations who feel iomfortable about a socSal enterpr15e approach as the rneans for providin8 more Sntensive levels of support. The trustees have explored several option5 to achieve sustainability of the Charity in the long term and have determined that selling the soUrce centre in Knaresborovgh and relocating to the Comrnunity Hub Sn Ch3ln Lane, Knaresborou8h. shared SOUrce Space wlth 'AnchDr' statu5 for services in North Yorkshire. will provide è better sprlngboard to re- ener815e the Charlty and Its service5. The public profllE and visibility at the Community Hub will brln8 the Charlty's services to the attention ol a wider group wlthin the local cornrnunlty and will support accessto grants and collaborattve working wlth local likernlnded organSsations helplnB to widen our servlce offerlng and strengthen relafjonshlps wlth North Yorkshire Council. NHS and community groups. Flnancl¥l revlew Reser¥es pollcy Cliff House Communlry support 5ervlces funds comprSse both restricted (money to be spent on speclflc acdv5ty, a5 determined by the funderl and unrestrlcted funds. The unrestrlctecj funds of £519k. which include designated reserves in reladon tc the Hxed assets of E343k, enablethe Charity to have an adequateworklng reserve and fundln8 tocontrlbute to the continued development and 5U5tèlnability ol the Charity. The Trustees have consldered the level of worklng reserves that are needed based on'.- Operanng costs. Possible redundancy costs arising from unexpected termlnatton ol contractual arrangements or grant5,' and Provisions for a developrnentldilapidation fund. In theirop5nion the working reserve5therelore need to be between £250,0 and £260,LKO around 6 months of business expendlture after adding back depreciation plu5 a contingency toward5 professional fees, The workln8 reserves are the general funds. these arnounted io £156k at 31 March 2023. The trustees arE keen to Increase reserves and the plans to do this potential sale of lixed assets should ensure this outcorne. b, Results The Charity has 8enerated Incomln8 resources of £301,605, 12022.. £292.232 a5 restated), Ihe Increase 15 due to the recovery of tradin8 Post ponderric. The resources expended In the year are £390.42812022.. £329,130). The increase Is mainly because of hi8her staff costs as a result of wa8e inflarion. This has resulted in a deficit ol E88,82312022.. deffcit £36,898 as re5tatedl. Golng Concern After makln8 approprlate enquSrSes, Ihe Trustees have a reasonable expectation that the Char4ty has adequate resources to continue In operational existenEe forthefore5eeable future. For ihls reason, they continue to adopt the going ioncern basis in preparing the linancial Statements. Further detai15 re8ardinB the adopfjon ol the going concern ba515 can be found In the accountin8 policles. Page 10

Cllff House Communlty Support Servlces Llmlted Chain Lane Cornrnunity Hub Chain Lane Knaresborough CharSty Number.. 1063803 Company Number.. 03403668 A company Ilmited by guarantee Cliff House Community Support Services LOOKING AHEAD TO THE FUTURE The year just ended has again been a difficult one for the Charity. its Staff, volunteer5. and clients, with 5ervice5 in the community continuin8 to feel the effect5 of the pandernic. The adoption of enhanced infection control procedures and adherence to socsal distancing have kept staff and clients safe and well. Staff have been resilient in working wlthin a con5taDtly chan8in8 environtnent, adaptin8 to new workin8 practices to ensure high quality pracbcal and professional services are dellvered to our rn05t vulnerable in soclety. The Charity has worked in collaboration with health and social care organisations locally to ensure that the needs of clients a met, and lamllie5 are 5UPPOrted to make deci5ion5 at this difficult time. The relief of loneliness and isolafjon provldeij by our service5 cannot be underestimated. The Charlty has benefitted from irant payments io support Its OPErations distributed by the followln8 organlsadon$-. NHS North Yorkshire CCG and received 8enerous donatfons from a number Df local individuals ès well as throu8h the Mayor ol Knaresborough. Kathryn Davles. Thls support has helped the Charity to continue deliverin8 Its vital servic?5 during the past year. The Charlty returned to our full programme of services at our Knaresborough based resource centre Intludlng Day Care 8né Activities, Assisted Bathin8 anil contfnued expansion of our Support èt Home services including escorted attendance at appointment5 and outings, The Tru5tee5 and Mana8ernent tearn are locussed on ensurin8 that the Charity rneei the nEeds of the most vulnerable lor the cornin8 years through collaboratfon with statutory provider5 and other local Social enterprises. Our planned relocation to a Shared Cornmunity Hub offer5 an opportunity to support older and vulnerable mernbers of society through Its varied activltie5. The Charlty has also welcomed back volunteers to support it55ervice delivery and ha5 In place plan5 to attract and recrult more Voluntary help whlch Is such a valuable resource to the work of the Charltv. The need to ach5eve more wlth less resources Is a constant thallenge at a time when many more frall people are struB8lin8 to manage at home. Recruiimeni and retention of quality care Staff to provide our Iervlces Is key but very £hallenginB In the Harrogate Olstrlct wlth so many other competing factors. In thls rapidly changlng work envlronrnent praCc31. flexlble approach wlth the abillty and willingnes3 to embrace change ènd acqulre new skills are attributes we re looking for alon8 Wlth tradiOnal care related qualities and social sklll5. Thanks must go to our CEO who ha5 led the Charity through very unchartered water5 durlng th15 tlme. The Trustee board thank the staff at all levels who have worked 50 hard tD keep our much need 5ervlces éelivered to an Incredibly high standard in dlfficult tlmes. Many thank5 to everyone who has helped the Charity in any way during thls time. The challenges for the future present us with new opportunlyes as we move to a new locatlon and the team are enthusla5bC and focu55ed to éeliver even better hlgh-quallty Services tu rnore people in our local communlty. Page11

CLIFF HOUSE COMMU141TY SUPPORT SERVICE5 LIMITED IA company16mlted by guarantee) STATEMENT OF TRUSTEES. RESPONSIBILITIE5 FOR THE YEAR ENDED31 MARCH 2023 The Trustees (who are also the dirertors of the charitable cornpany for the purposes of company lawl are re5pon5ible for preparlng the Tru5tee5' report and the financial statements In accordance with applicable law and Vnited Kingdom Accountlng Standards (United Kingdom Generally Accepted Accounting Practlcel. Company law require5 the Trustees to prepare flnancial statements for each financlal year. Under cornpany law, the Trustees must not approve the Ilnancial 5tatement5 unle55 they are sat15fled that they Blve a true ond falr view Df the state of affairs of the charitable company and of it5 incorning resources and application of resources. includln8 the income and expenijlture of the charltable cornpany, for that period. In preparing these financial statement5. the Tru5tee5 are required to.. select sultable accountin8 policies and then apply them conslstentlv,. observe the methods and prlnciples of the Char5ties SOAP 2019 IFRS 1021.. make Judgments and estlrnate5 that are reasonable and prudent; prepafe the financial siaternents on the going Eoncern ba51s unlèss It Is inapproprlate to presume that tht char5table company will continue In operatS0n. The Trustees are responsible for keeplng adequate accountln8 records thai are sufflclent to show and explaln the charltable £ompany'5 transactions and dlsclose wlth reasonable accuracy at any tlme the flnanclal PDsltlon of the charitable company and enable them to ensure that the flnanclal statements comply wlth the Companles Act 2006. They are also responsible lor safeguarding the assets of the charliable company and hence lor taklng reasonable steps lor the prevention and detectlgn of fraud and other Irre8ularltles. Approved by order ol the rnembers of the board ol Trustees and si8ned on lis beh•lt by.. M ArMlta8e Chair of Trv5tees Date.. 4 November 2023 Page 12

CLIFF HOUSE COMMUNITY SUPPORTSERMCES LIMITED IA company Ilmlied by 8uaranteèl INDEPENDENT EXAMINER'S REPORT FOR THE YEAR ENDED 31 MARCH 2023 Independent Examinels Reportto the Trustees of Cllff House Communlty support SeThices Limi¢ed I'the charltable company'l I report to the charity Trustees on my ex4rTrlnatloTh of the accounts of the company lor the year ended 31 March 2023, whlch are set out on pa8es 14 to 33. Responslbllltles and Basls of Report As charity Trustees of the company land it5 director5 for the purposes of company lawl you are responsible tor the preparatlon of the accounts in accordaThce &th a150 the requlrernents of the Companles Act 20061'ihe 2006 Act'l. Having satisfled myself that the accounts of ihe tompany are not requlred to be audlted under Part 16 of the 2006 Act anil are eligible lor independent examination, I report In respett of my examination of your company's accounts as carried out under section 145 01 the Charities Act 20111'the 2011 Act'l. In carryln8 Out my examination I have followed the Dlrections given by the Charlty Comrni555on under 5ectlon 14515llbl of the 2011 Act. IndepEndent Ex¥rnlner'5 Ststement Slnce the company'5 8r05s income exceeded £250,O¢XI your examiner must be a rnember of a body listed in section 145 of the 2011 Act. I conflrrn that l am qualified to undertake the examination because l arn a member of In5tltute of Chartered Atcouniants in En8land and Wale5, whlch Is one ol the listed boLlle5. I have completed my exèmlnatlon, I confirm that no matters have come io my attentlon in connect5on w5th the examination 8ivln8 me cause to believe that in any material respect,. accountlng records were not kept In respect of the company as requSred by sectlon 386 of the 2006 Act; or the accounts do not accord with those rords. or the accounts do not cornply wSth the accountln8 requlrements of section 396 of the 21Y)6 Act other than anv requSrement that the accounts 8fve a 'true and fair, view which Is not a matter considered as part of an independent examlnation, or the accounts have noi been prepared in accordance wSth the methods and prlnclples of the Statement of RecomrnendEd Practice for accountin8 and reporting by charitie5 (applicable to charities preparin8 thelr accounts In attordance wlth the Flnancial Reportlng Standard applicable in the UK and Republlc of Ireland IFRS 10211. I have no concerns and have come across no other matter5 in connectlon with the examination to which attention should be drawn In this report in order to enable a proper understandlng of the accounts to be re3ched. Si8ned'. Dated.. 16 November 2023 Nicola Adams ACA DChA 8HP LLP 1st Floor. Mayesbfook House Lawnswood Business Park Redvers Close Leeds LS16 6QY Page 13

aiFF HOUSE CChMMUNITY SUPPORTSERVICES LIMITED IA company Ilmited bygwaranteel STATEMENT OF FINANcIALA1VITlEs IINCORPORATING INCOME AND EXPENDITURE ACCOUNTI FOR THE YEAR ENDED31 MARCH2023 As restated Total funds 2022 Unrestrtded funds 2023 Restrlcted fvndj 2023 Total funds 2023 Note Income from.. Donatlon5 and le8acies Charltable aclivities 2,611 261,627 9,275 2,841 2,611 286,878 9,275 2,841 3,561 280,097 8,5C 74 25.251 Other trading actlv5tSes Investments Toial Ihcome 276,354 25,Z51 501.605 292,232 Expendlture on: Rai5in8 funds Charitable actlvlties 14 14 365,163 25,251 390.414 329,130 Total eMpendbtsr• 365,177 25.251 390.428 329,130 Net mov•m•nt In funds 188,81Jl 188.8231 136,8981 R•conclll•titsn otfvnds: Total funds brouBht forward as prevlouslv stated 593,249 15,000 5,312 12.4871 598.561 12.513 647,972 Prlor year aélustment Total funtls brou8ht forward a5 restated Net movement In fund5 608.249 188,8231 2,82S 611,074 188.8231 647,972 136,8981 Total fund5 carrled fopward 519,426 2,825 521.251 611,074 The Statement of Financlal Actlvttles cornplle5 Wlth the requirements for an incorne and empendlture account under th2 Companies Act 2006 and Includes all gain5 and losses reco8nised in the year. All Income and expendlture derive from contlnulng èctwitie5. Pa8e 14

CUFF HOUSE COMMUNITY SUPPORTSERVICES UMITEO IA company Ilmlted byguarantee) REGISTERED NUMBER: 03403668 BALANCE SHEET AS A T31 MARCH2023 A5 restated 2022 2023 Note Flxed assets Tangible assets 13 343,541 363,965 343J41 363,965 CuTrent Jssets Debtors 14 30,1 191,366 35,003 249,402 Cash at bank and In hand 221A84 284,405 Credltors.. amounts lallln8 due wlthln one year 15 142.7741 157,2961 Net current 45sets 178,710 247,109 T¢x41 assets less turront Ilabllttles 522,251 611,074 Total ntt ass•tS 522,251 611,074 Charftytunds Restricted funds VnrestTlCted funds 17 2,825 519A26 2.825 17 608,249 Totsl funds 522.251 611,074 Page IS

CLIFF HOUSE COMMUNITY SUPPORTSERVICES UMITED IA company Ilmlted byguaranteel REGISTERED NUMBER.. 03403668 BALANCE SHEETICONTINUEDI A5 A T31 MARCII 2023 For the flnanclal year ended 31 Mar£h 2023 the charitable company wa5 entltled to exemptlon from audlt under section 477 of the Cornpanie5 Act 2006 relating to small companies. Dlrectors re5pon51b511tles'. The members have not requlred the cornpany to obtaln an audlt Df Its flnanclal statement5 for the year In questSon In accordance wlth section 476.. The dlrector5 acknowledge thelr responslbllStle5 for comp1ylng wlth the requlrernents of the Act wlth respect to accounting record5 and preparatlon of fSnanclal statements. The financial statement5 have been prepared In accordance wlth the provlslons appllcable to entitie5 subject to the Small ompanies regime. The financlal statements were approved and authorlsed for ISSUE by the Trustees and sl8ned on thelr behalf by.. Armbtage (Chalr of 7rusteesl Date.. 4 Nov8rnb8r 2023 The notes on pa8e$ 17 to 33 form part of these flnanclal statement5. Page 16

CUFF HOUSE COMMUNITY SUPPORTSERVICES LIMITED IA company limited byguaranteel NOTES TO THE FINANCIAL STATEMENTS FQR THE YEAR ENDED 31 MARCH 2023 General Infomiation Cliff House Community Support Servlces Limlted Is a company Ilmlted by guarantee. It is incorporated in EnÉland nd Wales. The membery of the tompany are the trustees named on Page l. In the event of the company being wound up, the liabillty In respect ol the guarantee is limited £1 per member of the cornpany. The registered office Chain ne Commvnity Hub Chain Lane Xnaresborough North YorkshSre HG5 OAS The printipal operation of the company remalns the provlslon ol servlces to the vulnerable and elderly. Accountlni pollcles 2.1 Oasts of preporotlon ojllnunclulststements The flnanclal Statements have been prepared In accordance wlth the Charltles SORP (FR5 1021- Accountln8 and Reportin8 by Charltles., Statement ol Recommended Practlce ak)pllcable io charltles preparln8 thelr 8ccount5 In accordince wSih the Flnanclal Report5n8 Standard applScablE In the UK and Republic ol Ireland IFRS 1021 Ilssued ottober 20191 ané the Companles Act 2CKI6. Cliff House Communlty Support Servlces Limited meets the dellnition of a publlc beneflt entlty under FRS 102. A$5et5 and liabllities are Initially reco8nlsed at historical cosi or transaciion value unless otherwlse stated in the relevant accountlng polity. The financial staternent5 are presented in £ sterlin8, which is the functSonal currency of rhe charityi and rounded io the nearest £. 2.2 Golnq concern The trustees recognlse the significant challenges within the care sector and have bullt thesE into their assessment ol the charity's financial position going forward. The pressures on recruitment, increasing salary t05ts and reduced resiliencÈ fundSng for the charV have led the trustees to re-asse5S the operations and overhead structure of the chorlty. The charity had general fundslreserves at the year end of £155,885 (down from £224.283 in the prior year. as restated). Given that the general reserves are below the deslred level set out In the reserves poliry and that the deficit has increased compared to the prior year, the trustees made the decision éuring the year to sell I Hilton Ln, Knaresborou8h HG5 88X and thi5 took place shortly after the year-end. The trustees believe the funds realised from the property sale and the reduction in property costs movin8 forward should ensure the contlnued operatlon of ihe charlty. Hence, the trustees bdleve it is reasonable to prepare the flnanclal statement5 Dn a goin8 concern basi5. Page 17

CLIFF HOUSE COMMUNtTY SUPPORT SERVICE5 UMITED IA cDmpany1Smited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH2023 Accountlng pollcles Icontlnuedl 2.3 Income All Income Is reco8n15ed once the charitable company h3s entitlement to the Incorne, It 15 probable that the income will be received and the amount of income leceivable can be rne3sured reliably. Grants are Included in the Statement of flnanclal actlvltles on a recelvable basls. The balance ol Income recelved for specific purposes but not expended durin8 the per5od Ss shown in the relevant funds on the Balance sheet. Where Income15 received In advance of entitlement ol recelpt, Its reco8nltion is deferred and Included Sn creditors as deferred income. Where entitlement occur5 before income Is received, the Income Is accrued. Income tax fftcoverable In relatSon to investment Incorne 15 recoBnlsed at the tlrne the inve5trnent income Is receivèble. 2.4 Expendlture Empendlture Is reco¥n15ed once there is a le881 or construrtlve obligation to transfer econornlc benefit to a thlrd party, It Is probable that a transfer of economic benefit5 will be required in settlement and the amount of the obll8atlon can be rneasured reliably. Expenditure is cla5silled by activity. The cost5 of each actlvity are made up ol the total of direct costs and shared costs. including support costs involved In undertaking each actlvlty. Dlreci c05t5 attributable to a single activity are allocated directly to that activity. Shared cost5 which contrlbute io rnore than one activity and support costs which are not attributable to a sln8le activity are apportioned between those activitles on a b8$1$ con51$tent with the use of resources. Central staff costs are allotated on the bas15 of time spent, and depreciation charges allocated on the portion of the ¥55et's use. Expenditure on rai51ng funds Includes all expenditure Incurred by the charltable company to raise funds for Its charltable purpose5 and Includes costs ol all fundralsin8 èctivlties events and non-charltable traélng. Expenditure on charltable actlvltles Is Incurred on dlre£tly undertaking the activltles whlch further the charitable company's Dbjectlves, as well as any associated support costs. All expenditure Is Inclusive of irrecoverable VA7. 2.5 Interest recelvuble IntEre5t on funds held on deposit is included when receivable and the amount can be measured reliably by the charitable company.. this 15 normally upon notification of the interest paid or payable by the institutson with whom the fund5 are dep051ted. 2.6 Taxotlon The company15 considered to Pa5S the tests set out In S(h. 6, para. l of the Flnance Act 2010 and therefore it Meets the definition of a charltable company for UK corporatSon tax purposes. Accordlngly, the company Is potentially exempt from taxation in respect of incorne or t3pltal gèlns received withln categorles covered by Pt. 11, Ch. 3 of the Corporation Tax Act 2010 or 5. 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes. Page 18

CUFF HOUSE COMMUNITY SUPPORT SERVICE5 LIMrrED IA company1SmlQed byguaranteel NOTESTOTHE FINANCIALSTATEMENTS FOR TrIE YEAR ENDED 31 MARCH 2023 Accounting pollcles Icontlnuedl 2.7 Tonqlbleflxed u55ets ornl deprechtlon Tangible flxed assets are inltially recogn15ed at cost. After recognltlon, under the cost model, tan8ible flxed ssets are measured at cost less accumulated depreciation and any accumulated impairmeTht 105ses. All cost5 Incvrred to brlng a tanglble fixed asset Into Its Intended worklng condltlon Should be Included In the measurement of Ct. Depreciatlon 55 char8ed so as to allocate the cost of tan8lble flxed assets less their residual value over thelr estlmated useful Ilves. us5nB the stralght-line method. Depreclatlon is provided on the lollow5n8 ba5es'. FreehDld propertv Flxtvres and flttln8S 50 years 5trai¥ht line 4 years strai8ht line 1.8 Debtors Trade and other debtors are reco8n5sed at the settlement amount after any trade dSscount offered. Prepayments are valued at the amount prepald nei of any trade dSscounts due. 2.9 C&sh ot bonk oftd In ht7nd Cash at bank and In hand incltsdes cash and short-terrn hi8hly liquid investments with a shorr maturlty of three months or less from the date ol acqui51tlOn Of openin8 uf the deposlt or similar account. 2.10 Llobllltles oftdprovlslons Llabllitie5 are recogn5sed when there Is an obli8atlon at the Balance sheet date as a result of a past event. It Is probable that a transfer of econornlc benefit will be requlred in sEtt12rnent, and the amount of the Settlement (an be estirnated reliablv. Uabllitles are reco8nlsed at the amount that the charltable company anticlpates it wlll pay to settle the debt or the amount li has reteived a5 advanced payment5 forthe 8oods or servlces +t must provlde. Provlsions are measured at the best estlmate of rhe amounts requlred to settle the obligation. Where the eflect of the tlme v31uÈ of money Is material, the provlslon Is based on the present valLJe of those amounts, dlscounted ai the pre-tax dlscount rate thai reflects the risks speclfi£ to the Ilabllity. The unwindin8 of the dlscount is recognlsed in the Statement of financlal activities 35 a finance cost. 2.11 Flnanclolinstruments The charitable company only has financial assets and flnancial liabilitles of a klnd that qualify as ba51c fSnanclal inslrurnents. Basic flnancial Instruments are initially recogni5ed at transaction value and subsequentlv measured at thelr settlement value with the exception of bank loans which are subsequently measured at amortised cost USln8 the effective interest method. Page 19

CUFF HOUSE COMMUNITYSUPPORT SERVICES LIMITED IA company Ilrnlted by guarantee) NOTESTO ThE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Account1 pollcles Icontlnuedl 2.12 Employee beneffts When employees have rendered servlce to the chailtv 5hort-temi employee beneflts to which the employees are entitled are recognlsed at the èmouni expected to be paid in exchan8e for that service. 2.13 Penslons The charltable company operates a defined contribution pension scheme and the pension charge represents the amount$ payable by the charitable company to the fund In respect ol the year. 2.14 Fund uccounrfng General funds are unre5trlcted funds whlch are avallable for use at the di5cretlon of the Trustees In furtherance of the ¥eneral objectlves of the charitable company and whlch have not been deslgnaied for other purposes. Desl8nareé fund5 cDmpr5se unrestrlcted fund5 that have been set aslde by the Trustees for partlcular purposes. The aSm and use of each desl8nated fund Is set out In the notes to the flnanclal statements. Restrlcted funds are fund5 whlch are to be used In accordance wSth speclflc restrlctSon5 imposed by donors or whlch have been raised by the charitable company for particular purposes. The costs of ralslnl and admlnisterln8 such funds are charged agaln5t the speclflc fund. The alm and use of each restricted fund is set out In the notes to the Ilnancial 5tatement5. Investment Incomei 8ain5 and105ses are allocated to the appropriate fund. 2.15 Judqements und key sources olestlmgtloft uftcertainty cc untin Estimate5 and judgments are iontinually EvalJated and are based on historlcal experlen£e and other factor5, Including expectatlon5 of future event5 that are belleved to be Teasonable under the clrcumstances. ounti The charity rnakes estimates and assvmptions concernifi8 the future. The rESultin8 accounting e5tirnates and assurnptions wlll. by definitlon, seldom equal the related actual results. There are no estimates and assumptlons that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year. Page 20

CLIFF HOUSE COMMUNfrY 5UPPCIRT SERVICES LIMITED IA Company Ilrnlted by gv?ranteel NOTES TO THE FINANCIAL STATEMENTS FOR THE VEAR ENDED 3J MARCH 2023 Income frgm donatlons and le8acle$ Unre5trlrted fvnd5 2023 Total fund5 2023 Total funds 2022 Donations 2,611 2,611 3,561 Total 2022 3.561 3,561 In¢ome from ¢harltable actfvltles As restated Total fund5 2022 Unrestrlrted ReMrlcted fvnds 2023 Total funds 2023 2023 Grants and contracts 2,520 25,251 27.771 259,107 55,721 224.376 Care fees and 5ervlces 259,107 Toto12023 261,627 25.251 286.878 280,097 rotal 2022 as restated 223.726 56,371 280,097 Inwme from other tradlnR acllvltles Unrestrlrted funds 2023 Total funds 2023 Total funds 2022 Lettin8s and arnenities income 9,275 9,275 8,500 Total 2022 8,500 8.500 Page 21

CUFF HOUSE COMMUNITY 5UPPORT5ERVICE5 UMITED IA company limited by guaran¢eel NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED3J MARCH 2023 Investment Income Unrestrlrted funds 2023 Total fvnds 2023 Total funds 2022 Interest recefved on cash funds held 2,841 1841 74 Total 2022 74 74 Expendltuie on ra151nB funds Costs of Mlslno voluntory Income Unrestrlcted funds 2023 Tot•1 funds Z023 Total funds 2022 Cost5 of ralsing voluntary income 14 14 Anatysls of ?xpendlture on ch?rlt¥ble acllvltles Sumrnarybyfvnd type Unrestrfrted funds 2023 Restrl¢ted nds 202J Total 2023 Total 2022 5ervite delivery 365,163 25,251 390.414 329,130 Total 2022 288,456 40,674 329,130 Page 22

CLIFF HOUSE CoMMUNy 5UPPORTSERVICES LIMITED IA £ompBny limited by iuarnnteel NOTES TO THE FINANCIALSTATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Analysls of •xpendlture by artlvltles A¢tlvltSes undertaken dlredly Support tosts 2023 2023 Tot•1 funds 202J Totol fund5 2022 Servlce dellvery 243,717 146,697 3x1,414 329,130 Total 2022 243,151 8S,979 329,130 Analysls of dlrect costi S?r¥lce dellvery 2023 Total funds 2023 Total fund5 2022 Staff costs 165,085 23,767 14.702 13.5001 3,833 39.414 165,085 13,767 14.702 13.5001 3.833 174,334 19,408 20,335 3,075 1,538 Depreclarlon Staff and volunteer expenses Recrultment expenses Day centre and comrnunitv Premises expenses Other direct costs 39,414 416 19,857 416 4.604 243,717 243,717 243,151 Total 2022 243,151 243,151 Page 23

CLIFF HOUSE COMMUNifY SUPPORTSERVICES LIMITED IA company Ilmlted byzuarathtet) NOTES TO THE FINANCIALSTATEMENTS FOR THE YEAR ENDED31 MARCH 2023 Analysls of expÈndlture by artl¥ttles {¢ontlnuèdl Analysls ol support C05t5 Sebvlce dellvery 2023 Total fvnds 2023 Total funds 2022 Staff costs 121,221 6,916 6,268 197 121,211 6,916 6.268 197 70,991 6,714 6,094 265 Telephone Posta8e and stationery Subscriptions AdvertlsSng Prole551onal fees 2,516 2,938 6,641 2,516 2,938 6,641 295 13,8761 5,496 Governance costs 146,697 146,697 85,979 Total 2022 85,979 85,979 io. Independent •Mamlner's remunerailon The Sndependent examiner's remuneration amount5 to an independent exarniner fee of £5,71212022 - £5,280]. ii. siaff wsts 1023 2022 Wa8es and salarie5 Social Security C05tS Contribution to defined contrlbutSon pensSon schemes 258.701 22.486 5.119 225,988 14.630 4,707 286,306 245,325 Pa8e 24

CUFF HOUSE COMMUNITY SUPPORT5ERVICES UMITED IA tompany Ilrnlted byguarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE VEAR ENDED31 MARCH 2023 ii. Staff costs Iconllnuedl The average number of persons employed by ihe charltable company durln8 the year was a5 follows.. 2023 No. 2022 Care 16 13 Admlnlstratlon 19 16 The awerage headcDunt expressed Bs full-time equivalent5 was.. 2023 No. 2022 Care Admlnlstratlon No employee rece5ved remuneratlon arnountlng to rnore than £60,000 In either year. RemuneratlDn of key management personnel amounted to £107,205 12022.. £109,343). Key management personnel are115ted on pa8e l and Include the Chlef ExecutSve offScer, Dlrettor ol Servlce5 and Head of Care. Iz. Trustee5' rernuneratlon and expenses Durlng the year, no Trustees received any remuneratlon or ather benefit512022- £NILI. Dvrln8 the year ended 31 Marth 2023, no Trustee expenses have been In¢urfed12022- £NILI. Page 25

CLIFF HOUSE COMMUNITY SUPPORT SERVICES LIMITED IA company limited by iuaranteel NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 13. Tanilble Ilxed assets Freehold property Rxture5 •fid ttln85 T4)tal Cost or ¥uluotlon At l April 2022 Add5tlons 548,559 155.217 3,343 1102.3821 703,776 3,343 1102.3821 DIsp05a15 At 31 March 2023 548.559 56.178 604,737 Depreclotlon At l Aprll 2022 Charge forthe year On dlsposals 22Z,390 10,971 117.421 12,796 1102.3821 339.811 23.767 1102.3821 At 31 March 2023 233,361 27135 261.196 Netbook valye At 31 March 2023 315.198 28.343 343,S41 At 31 March 2022 326,169 37,796 363,965 Debtor5 2023 2022 Due wlthln one year Trade debtors 27,098 376 33,953 Other debtor5 Prepayments and accrueil Income 1,050 30.1 35,(X)3 Page 26

CLIFF HOUSE COMMUNITY SUPPORT 5ERVICE5 UMITED IA company Ilmlteo by waranteel NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH2023 15. CreditoN: Amounts falllng due withln one year As restated 2022 2023 Trade creditors 7.304 7.686 3,S84 Other taxation and sotial securitv Other credltors 7,174 26,S38 Accruals and deferred Income 26.846 42.774 37.296 16. Prlor year adjustment5 There has been a prlor year adjustment to reco8ni5e two 8rants prov5ded to the charltable company In respect of fixed asset purthases recelved In full durln8 the year to 31 March 2022 and remove amount5 In deferred 5ncome as at 31 Mèrth 2022. Previously these 8rant amount5 were beln8 released over the useful economic Ille of the assets, In Ilne with depreclatlon. The Impact to net a55ets as at 31 March 2022 was an Increasè of £12,513, whlch wa5 an Increase in unrestricted funds of £15,000 and decrease In restricted funds of £2.487. Page 27

aiFF HOUSE COMMUNITY SUPPORTSERVICES UMITED IA company Ilmlted by guaraTrteel NOTES TO THE FINANCIAL STATEMENTS FOR TrIE YEAR ENDED 31 MARCH 2023 17. Statement of fvnds statement of fvnds. current year A% rtst&d Bolince at i ?rt12011 Tr•nsfers Inlout BalancE at JI M•rch 2023 Intome Expendlture Unrestrlrttdlunds Deslqnutedfvnds 8ulldln85 Fixture5 and fittlng5 Capital Improvements 326,169 37.797 20,IXIO 110,9711 112,7961 315.198 28.343 20.0( 383.966 12J.7671 3.342 363.541 GenernlAunds General Funds- all funds 224,283 276,354 1341,4101 13,3421 155,805 Total Unrestrlrtedfvnds 608,249 276.354 1365.1771 $19A26 Restrlrtedfvnd5 Support at horne Bathlng serv5ces Independent Age Better tsre 445 445 1,620 760 1,620 760 25.251 12S2511 1,825 25251 125,2511 1825 Total olfvnds 611,074 301,605 1390.4281 522,251 Page 28

CUFF HOUSE COMMUNITY SUPPORTSERVICES UMIYÉD IA cornpany limited by iuaianteel NOTES TO THE FINANCIAL ATEmENTs FOR THE YEAR ENDED31 MARCH 2023 17. Statement of fund5 l¢ontlnuedl Statement of lunds- prlor year As restated Balance at 31 March 2022 8alance at l April 2021 Transfers 5n/out Income Expenditure Unrestrlrtedfvnds Deslqnotsdfvnds 8uildings Flxtures and flttin85 Capltal Improvernents 337,140 18,229 20,000 110,9711 18,4371 326.169 37.797 20,CfvJO 28,Ci15 375.369 119,4081 28,005 383,966 6•nerolAunds General Funds- all funds 270,475 235,861 1269,0481 113,0051 224,283 rotul Uftrestrktedfvftds 645.844 235,861 1288,4561 15,OJO 608,249 Restrktedfvnds Support at home Bathing services Independent Age 445 25.251 125.2511 445 1,620 Is,oc¥) 115,CKIOI 1,620 760 63 16.120 115,4231 2,128 56.371 140,6741 115,0001 2.825 Totol offvnd5 647,972 292,232 1329,1301 611,074 Page 29

aiFF HOUSE COMMUNITY SUPPORT SERVICES LIMITED IA company Ilmlted by¥uarant¢el NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED31 MARCH 2023 18. 5ummaryoffunds Summary of fund5- current year As re51ated Bolonce It I 1rf12012 Trnnslers Inlout 8al8nee at 31 Marth 2023 Expendlture DesS8nated funds General fund5 383.966 224,289 2,825 123.767) 1341.4101 125,2511 3.342 36J.541 155.885 2.825 276.354 25.151 Restricted funds 611,074 JOI,605 1390,4281 522,251 Summary of fvnds. prlor y•ar A5 restated Balance at 31 March 2022 Balance at l Aprll 2021 Tiansfers Inlout Income Expendlture Deslgnated funds GETheral funds 375,369 119.4081 1269,0481 140,6741 28,005 113,0051 115,0001 383.966 270,475 2,128 235,861 224,283 2,825 R25tricted funds 56,371 647,972 292,232 1329,1301 611,074 PaBe 30

CLIFF HOUSE COMMUNITY 5UPPORTSERVICES UMITEO IA company limited by 8uarnnteel NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 Summaryoffunds Icontlnuedl Desl nated lund Bulld15 The buildings fund relates to the net book value of the buildings and wlll decrease as ihe assets a depreciated. FIMtures and flttlny The flxtures and litting5 fund relates to the net book value of fixtures and fittin8s and will decrease a5 the assets are deprecièted. Capltal lrnprovements fvnd An amount set aslde in order to make the necessary improvement5 to Clllf House when requlred. It Is expetted thls expendlture wlll take place overthe next 10 year5. strlrt•d fvnd Support it home For the prov151on of asslstance and support wlth small acilvltles to enable people to remaln In thelr horne for ès long as po551ble. Independent 4e Fundlng to cover sensor staff salarles Involved wlth the CruItMent, Inductlon and onaolng tralnlng and managernent of new front line staff. Marketlng services to GPS and hospltal discharge teams to ensure the most frall and'hard to flnd. older people are offered appropr5ate support to prevent avoldable hospltal admlsslon. B¥th5ni 5er¥lces For the provlslon of bathlng facllltles. Better Car• A 8rant frorn Harrogate and Rural D15trlcr Cllnlcal Comm1551Dn Group ICCGI to provlde support and care for the elderlv. A Transfer has been made between deslgnated fvnds and general funds, and also between restr5cted funds and general fund5 in the prlor year, to reflect fixed asset oijditlons purchased In the year. Page 31

CUFF HOUSE COMMUNITY SUPPORTSERVICE5 LIMITED IA cornpany limlted byguaranteel NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 19. Analysls of net assets between fund5 Analysls of net asstts between fvnd5- current ye?r Unrestrlcted funds 2023 Rejtrfrted funds 202J Total nds 2023 Tanglble fixed assets Current a55et5 343,541 218,659 142,7741 343.541 221A84 142.7741 2,825 Credltors due within one year Total 519,426 2,825 522,251 An•lysls ol net a55els between lunds- prfor year As restated Llnrestricted funds 2022 As restated Restrlcted funds 2022 As restated Total funds 2022 Tanglble flxed a55ets Current assets 363,965 363,965 2B4,405 137,2961 281,580 137,2961 2,825 Creditor5 due within one year TotalAs resttrted 608,249 2,825 611,074 Page 32

CLIFF HOUSE COMMUNITY SUPPORT5ERVICE5 LIMITED IA company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 20. Penslon ¢0mmmentS The charity operates a defined contributlon penslon scheme. The assets of the Scheme are held separately from those of the charity in an independently administered fund. The pension cost charge represent5 contrlbutions payable by the charity to the fund and amounted to £5.11912022 - £4.7071. Contributions totallin8 £90512022 £Nill were payable to the fund at the balance Sheet date and are included In creditors. Operatln8 lease commltmènts At 31 March 2023 the charitable company had commltments to make future mlnlmum lease payments under non- cancellable operatin8 leases as follows.. 2023 2022 Not later than l year Later than l year and not later than 5 years 3,720 10.229 4.272 5,340 13.949 9,612 22. Related party transartloD5 There were no related party transactlons requlrin8 disclosure in either year. Post balance sheet event5 Following the year end. the property owned by the charityj at l Hllton Ln. Knare5borough HGS SBX. was sold bv the charity to a thlrd party for an amount of £350,000 less costs. Followln8 the sale. the charitable company relocated thelr artlvitles to the Chaln Lane Community Hub In Knaresborou8h, where they contlnue to operate. Page 33