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2023-03-31-accounts

REGISTERED COMPANY NUMBEIL. 3341148 IEngl¥Dd and Wales) REGISTERED CHARrrY NUMBEK. IIA61839 UDudiknl F￿#￿1￿1 Statatt¢nts for the Yar EDded 31 March 2023 ror CyDgor r Bts￿h certd1gu￿ Ctiize AdviLT Brnu AshmolE and Co. Williamston HO￿Se 7 Goat Street Haverfordwe5t Pembrokedtire SA61 IPX

Cywr #r Bopeth Cer¢thgioD CitTU CoDtents of the FiDaD¢lAI Sttements for the Y¢ar E￿ded 31 Mar¢h 2023 Referettce nd AdmiDtstratiYe Det*1 Report ofthe 2 to 10 Ittd¢￿d¢tht Etsm}De￿$ Rewrt li StatemeDt of Fi¥aDcial Athltie8 12 B8ian¢e Sheet 13 kn 14 Cash Flow Statsment 15 Notrs to the Casb Statement 16 Notss to the Finstteknl Ststements 17 to 29 D¢tsSled Ststerleut ofFTnamdal AelivltsL4 30 to 31

Cykgor ar Citkne Advice Bureau for the Yt#r Ettded 31 MArtk 21123 P Hinge D M Jam&8 C Davies J wall￿ (r￿1￿1 24.423) S P Strdtton tk O Olusanya 24.10.22) J SayLZ (restgnryj 27 10.22) C P￿ry (Tesiwj 8323) COMPANY SECRETARY REG]STERED OFFICE Napier Str Cardigan ce￿aIg10￿ SA43 ISD 3341148 (Fll8￿ Waks) NUMBER REGTSTERED CHARrrY NUMBER 1061839 INDEPENDENT EXAMINER Ashmole arnl Co. Williamston H(K 7 GoAt Street Haverfordw Pembrokeshijr SA61 IPX BANKERS PO Box 250 Sk¢lmersdak WN8 6wr Nationwide Building kniety Nationwid¢ HIM Piper5 Way Swinthjn SN38 INW Pwl

CynEor ar Botth CeTedlgloD CItiz£ Advitt Burna Re￿rt of tbe Trustffs for tbe Year Ended 31 MaTeb 2023 The Tnths. who ar¢ also the DI￿r$ for puryw of th¢ Companies Act 20(￿. ttir ar￿U81 fEP)rt with the financiol staternents of the Ch&ity' for the year eNled 31 &t March 2023. The w0vi#￿onS of Accounting and Reporting by Ch￿Ille5.. Statement of Recommended Practic¢ (SORP) applicable to ¢harili&8 preparing their ¥counts in accwdance with th¢ charitieg SORP (FRS IW2) have been thyted in pre￿rIng the attached fiDan¢1￿ ￿ateM￿. ORIEcfivES AND A￿1VITIEs Objectlvts #nd aims Public benefit & charitable t)bjeds The eh&ritYs Qbjtt￿ &s set out in the objects contsined tn COmpa￿S Memor&¥Jum of Associatio]4 are to promote any charttabk Purpose for the F£nefit of the whole community of Wat¢5 (Tr area of tnefit") th¢ public b¢nefiL by the advanwnent of education, thc pro￿10￿ al￿ w¢5ervation of IKalth and th¢ reliefof wjvty, sickness and distsss. The ch&rty$ objects are {￿fin￿ &4 abov¢. Ow#itns are fooffjwj on: Providing the thice pyle t)e&l forthe pmblems they fxe Improving th¢ policies 8Dd practices that off￿t wpl¢'s lives Our Service provKles frK tndependenL Confid￿rtIal 8TKI ￿n￿tial thi¢e to evwon¢ on thetr rtghts and r&4PCtnsibilities. We value dÈversity, prornok equality and challenge discrmination. Th0￿ the area of b¢n¢frt tefers to the whole c(xnmunty of Wale& the l(nl office f￿e$ its a¢ttvities in c￿ed18•0 North P¢mbrokeshire and summmding 8t￿. Eosurlng ourwork dtliv¢rJ 4)llr iws We revi¢w our obj#ives 8nd ￿ti￿tIeS each yw as of our Busill￿ PI8Ttning cycle. The arLnual review examines a¢hievements and outcom4 and iing our serviL¥ so that it meas the ne& of tk clients we are tying to support particulaxly in the contextofthe escalating CO&￿.11¥Ing crisi8. Key activiti￿ have included.. Continuing to delivw effe(ttve remote servÉc¢s- via phiTrne, email and vido). Introducing new remote channels of thic¢. s￿ificalfy via WhatsApp. Mewger and Text. and rebJrning to in.person aptx>intrMents tn conjw]ction with partners organisations at str&egic l(utions xros$ the ¢OUEty. CoT]tinualty reviewin& and r￿dIng ways of impn)vE￿ the quaity ofthe athce we deliver to all our clients. Increasing ourpatknership work to str)¢n our aece55ibility to vulnerable people comrnunities. and ¢0 stttngtI￿n our strategic POSili￿ amongst14xa] service provid¢r5 and the widu ￿vice cornmunity. Ensuring w¢ have a d¢pth of exwtise in key ar￿ of client demand- spxificalty. welfare benefits, debt and Investing an targ¢te& COTnmunity level advice Se￿10￿¥ to JY&h new ¢liaJt8mups and m8Tkd ow servi¢e5 iwond our ¢stsblished ¢lienL HOW OUR ACr1v￿[&s DELIVER PUBLIC BENEF Our activities and who we ty to help are desusbed below. All our clwitabIe activiti&8 focw on providing the advice ople need for the problenL% th¢y face s￿1 are ￿dertaken wifiizlty to provide public benefiL The knard of trustee5 hav¢ had due re8ard to the Ch8rtiy Commissi(m guidance Im public benefft and hav¢ complieAI with the duty in sKtion 4 of the ch￿ltieS Act 2011. P4e2

Cywrar Bowb C¢Trdigion Ciliyt Advitt BwT¢au Report of ¢be Truste for the Y￿r Ended 31 Marcb 2023 STRATEGIC REPORT Acbievewenl and perfonllam ACHIEVEMENTS AND PERFORMANCE Advice and Infomiation Services The Tnain areas of charitable &tivtyare.' the provision of 8en¢ral advic¢ and inforniation services the provision of advice and c4w¥ork on enew ]￿U&% and proj￿ and awar￿&&$ L¥rnpai8ns to tackle fuel pov Throughoutthe yearw¢ have continued to offer Advice aTrJ Infonnation in the following ways.. Providing generalist advi¢¢ with acew to S￿1￿1]# advKe and casework servi¢es by telepho￿ email and oth digital channe￿- through our l¢xal phone n￿ll￿r. lo￿1 email and lo(al WhatsApp, Messenger and text servi and via our particip8tÈon in nai0T￿ servicts in¢lwJing A¢fvi¢¥Link Cymn4 Clamj Wbats Yours 8tMI national Citizens Advice ￿Ork qu•Je' aTrangements Debt and energy. Delivering srttialist ￿eW0￿ services to clients with complex wuirements in welfare benefits R¢intmducd in.Fason appointsnents ai o)mmunity venues nm by path or8anisions around the eouDty for those clients whose needs are such that PIKK￿digrtal ajvice is not apwopriate Pmviding app)intments via phone digttsi that enable cli￿ts to ta￿e ￿MpleX tssues andlor progtE&S th¢ir case with their adviser or caseworker- in line with the CIt￿r$ ne￿. a]ablin8 >way calb to facjlitate the involvement of a thinl paty (like a SUKVQrt workcr. cw or interpretrr) Bnabling doct]ment drops via screen i•Jre (in di8itsl appjintineots). WhatsApp im88¢ (tyure. and retsining our postal address on x'r￿j]real0n, whil the office has been closed. Delivered appctinthients and advice se&sions fmm almiist 20 dt"fferent venues Missthe county includtiw a weekly series of 'AdviceTo Go, drop ui sessions to eX￿d our reach acr0&5 the cow and Feople and organisations knew how to conw us in need of'c¢)stryof-hving' supporL Run awene&s ratsing events fo womote our energy ￿vt¢¢ $￿ViceS and ensure p￿le have a¢L¥ss to general information to help th¢m improveth¢warnttb aTMI efficieno of th¢ir homes Cotttributlon of v0￿￿￿eT# Paid Staff Th¢ charity'g success could not have b¢¢n achiev￿ without the hard work and dedicatK)n of volunteus and stsff. The ttustee board aTtd senior managemeth team i￿0￿15¢ the tremenikws contrl)uti¢)n made by the charitgs Vol￿tteerS iD advtsittg the public and thinisterErJgthe seryrce. IALe ¢0 the chang¢d sffvice deliv￿ In￿e￿ i¥￿t to safeguard the he4hh of ts publlc and the Staff and volurte¢r team& it has taken time to build LV the nwnbets of volunteeES able to ￿ supported to deliyer advtce from home, and theEr ¢onthbution has made a huge differen￿ to ￿1¢ in n1 of free and (￿fid￿titi1 adYiK often at tim&% of gr￿ distress. We are wtieularty gratefjjl to those volunteers who have Stay￿ with dtroughout the ￿demiC and who Continued to support our w(Yk remotety. Thr(kughout 2022r23, the servic¢ employ￿ between 15 aThJ 23 ￿ld w￿kerS (13 . 20.3 FfEs) 8nd swwl up to 12 volunteers over the year (each ¢onthbuting an 8vernge of4 hours per week overan average of 45 weeks each). Our volunteers haye contributsj 2.160 hows in 202V23 {2￿21122. 1.774 houts" 2020r21.. 3240). This may b¢ expTe58ed as an annu￿19ed value of £22248 (2021r22.. £18275). However. their value is inadeqtsatety expressed in mot]et8ry temis. Volunteer5 bring many skills to the rvice. for example havi￿ life and work eX[￿l¢n¢t in many Vari￿ areas and roles. at]d very often experience gain￿ as 8 Volunt￿ he￿ Tndividua]s gain or rEturn to full eMployin￿L Ceredigion Citt7ths Advice reviewed ¢)ur appr£￿ to atr&ing and keeping v0hm￿. It Is oiir llrt¢ntion to consistently invest Èn incr¢asing atxl developing their cth]tribution to our service5. rnoniti)rtn8 ¢)ur apprwh to trainin& alwj pn>viding an acce&sibl¢ and welcoming organi5atll￿ offering a rdnge of Tewarding volun*eriDg Oppo￿nitt¢s. Page 3

Cywr ar ￿}PEth Cer￿5g10￿ atv Adviee BoYe for the Year EDd¢d 31 Mrch 2023 Who and beDefiW from 0￿r ¥¢rvfiw. tkning the reP￿1￿g year 2,752 client (2021r22: 2520, 2ry21Y21: 2209) Tr¢nefited fri)m the servEc¢s of CitizEns Advice Cer&Aigion generating 13.830 separate issues (2￿21[22.. 15.8K2, 2020r21: 13.943). This ye4r-on-ye4r Encrease in the mirnber of eli¢nts reflects the growing need for our s¢rvM. Every client brings a complexty of iwes and. thr¢)ugh i)ur holistic and g¢t]eraiist advice m¢xiel. we ate able to provide a breadth of ￿1vIce - from b&81¢ income to hoUs￿n8 to anploymettt to relationship to consumer and rnany more. Ther¢ wer¢ a fiJrth¢t 896 'qui¢k tssue, cli¢nts ((2021rr2: 460. 2019f20.. 2Y2X wffe signpostyl offered s¢lf-help ]nfOrn￿tIon ¢)r refrnj to ¢xher agerties. Whilst we advise people ¢)n any issue that they may kn. our M[￿ C1xnmc￿ enqutry arca year ity year OUL is welfare benefits and tajt eredits which makes up 380/• (2021122.. 44/4 2020ni: 5(Wh) of the i&sues we have supported clients on. Persona] Independence PaiThent (PIP) ￿M2]n% &8 it h&% Èn previous y¢ar& the top isgje ￿vISed on ID I￿efitS followed by 8en¢rai eligibility enquiries. Employment and Support Alk)W3n￿ IFSA) tyl Council ReduetiC4L In tota] th¢ service neg￿lated on £123.8(KJ woffh of debt {2021r22.. £382.064, 2020f21.. £295223). restheduling or reducing the debts to make peoples, Itves more sustainthle. Includ￿ in that fig￿e ÉS £107,953 of debts WTitren off. This 5ignifieantly reduced figure on pr¢vAous years refiects th¢ imw of Government mtawr&8 to suppxt households under fJnancit] pre&sures aTtd to limit cr&litor NTrwetstQ PW5u¢ rerwent% aTrJ r￿uctiOnS fuThled debt Cww0￿ S￿¥￿￿. The service generated 4 totsl of £128.434 (2021f22.' £1.184.877. 2020121.. £1.703,151) in ¢x)nfirmed &JditÉonal In￿Me for ¢lient4 primarity through our itKome tnaxiMisati￿ ¢rRrgy and welfare benefits advic¢. lTrvestme4t Attivtttes Th¢ bureau holds 561 ordinary 25p shares IJJ GlaxOSmithKli￿ and valued at £8.017 (2021r22: £9241, 2021.. £7226) on fair value basis ls at 31st MaTch 2023. FactopJ Affeetlne the Achievement rlf Objeetlv¢¥ Maintaining Suff￿1¢nt fijnding to continue delivertng the setvic¢ remains A e(mtinua] dI￿lenge. We &¢ making swe that we inve￿ in fvndraising a￿j continu¢ to diversify our 8ppro¥h to ensure we at¢ delIv￿rn8 the most Ca4t-effective s¢rvice w¢ PMIS5ibly ean amd making the most of Op￿rt￿]i￿e5 avai]able to us. This tsnl aiY)ut simp]y ¢￿tIng costs. It i$ about delivering a service that8enuinety meets cltetits, needs whiLoprting &8 wst effectivety as possibl¢. Th¢ complexity of the issu¢s that clierts kin& and additiona] Ch￿￿Ses that clients are ewiencing, place addittonai demand$ on the seTvi¢e. Th¢ support networks th were pr¢vious]y in place for ￿p1¢ a￿ changing and we are ask￿ to offer support that falls Outside the mnit of dir¢4t adYic¢. Wh#e wl¢ are vuinerdbl4 it is ewts"a] that we offer $iipp(*t in a wson-c¢ntred way a￿1 ￿11$1 w. this can be r¢9)urce intensiv Page 4

Cyogor ar Bowh CeredigloD Advice Bur¢a Re￿rt of tbe Trns(ee for the Year Ended 31 March 21n3 STRATEGIC REPORT Finatrcial revlew The availability of fuTrJin8 in the charity sector remains dIffi￿h due to the tryne-limitrd and short-terni nature of fvnding ¢y¢le$. The clwity is focused on provkling added value to its fvnders frorn a base of sO￿d financial Ma￿￿ernent and gostsring that ow services remain rel¢vdnt to the 5ttw"c objeL#ives of stskelJoldo3 at I￿] and nationa] level. Flnattcial R¢vieTV In the r¢portin8 peric¥l the chrity had a deficit of (£93.4071 (Slupl￿ 2021122.. £27,173. 2020r21.. £111,830) from a totat in￿rne of £480,729 (2021r22'. £641,398, 2020r21. £626,77318ThJ expend￿re of £572.912 Q021r22.. £616240, 2020lll.. 13,662) and a d￿re￿ in share N'alues of £1224 2021f22.. £2.015, 2020f21 (£1281)). At the year end the charitys to￿ fynds stand at £400,462 {2tr21r22: £493,869. 2020121. £466,696) of whTrch £351,077 (2021/22: £397,390, 2020r21.' £386,725) És UnR9trjrt￿ and £49J85 (2021r22: £96,479, 2020r21. £79.971) is re5trictoJ. R￿rVeS Policy The Charity is required to en8ure that fre¢ monies are available ITh each financial to meet any reawnable Forts¢eable contingency. The Tnth Board tLK>k all neeessay re&s(￿b]e steps to ¢￿Ure that it would Th)t be po&8ible for th¢ c¢ssation of one or more fjJThJing streams to present so serious a ch￿]enge to the of the organisation that it could not b¢ managed and ¢onttnue to provide a bes¢ value 8dYio service within the availab In T¢vi¢winB th¢ potefftiai costs tIMt could arise should a significarrt r>luLtion in income Ix incurr&l the TTUStee5 d¢terniined that Yree, reseryes should ￿ maintained equ￿ to 6 months nornjaf opetating expenditi￿e which equates to £290,462. The organisation's free r&8erves (Gene￿ and tntstee d&sigDated) net of Fixd Assets amount to £290.462 &8 at 31st March 2023 (2021122.. £329.065, 2020f21: £312,K29). PriDeiple Funding Sources The to￿ income fortheyear of £480.T29 r¢prewts a n# de￿ of£lflJ.669 fx)miwed to 2tr21r22 {£641,398). Pn)Jett spe¢lfle fvndittg was grntefulty retaved fro#J= Welth Govemment via Citiz￿$ Advice's Advicelink project for dd)i tn¢fits other 4￿C]￿•st advice and gthttalist advice, including phone advice and contnl>utJng to the nationai delivery of WeLth Governm¢nVs designated ineome m&ximisation telephone lin4 Claim Whavs Ytsu￿ 4Ttd B&si¢ Income PiloL" Cer￿lIgion County CO￿11 and the Warm Homes FwKi Citizens Advi4 British G&8 Energy Trust and the Moond8nc¢ Found8cion. and the Energy Savings Tyu#s Ew Ralrtss S¢hem< all of which ljave ¢Ontributed to our various seryi¢es ¢ornbat fuel pov¢rty and pr￿ote o]ergy effici¢ncy; Pernbn)keshire Couty co￿￿11 loc￿ town eommunty c{xu￿11$ for their support for our IcaL 8¢ne]xlist advi¢e services- C¢roAigion County Councif$ Cynnal y Cardi scheme which fill￿ed our wintetA¢fvÉce To Go session Funds in Defi£it No ￿Trds wtte in deficit at the ba]an¢e shert tkfi¢its rwtrict•J met Crtrt of unrestri(thJ re4ery&8 (se¢ note 16). Investment Polky Page 5

Cywrar Bowb Cetedigion ￿11¥￿$ Advtc¢ Buruu Rep&rt ofthe Trnsltes rDr the Yer E￿ded 31 Marrb 21n3 STRATEGIC REPORT As required in its MemoTaTKlum parwaph 4.17. in fjjrthwatxe of Èts obje04 a￿] for no other purw)ses, the Charity h&$ the power to invest any Surp1￿ monies TNrt immediatety tequtt&J for its purrAM in tr u[￿] such investment4 securities or prop¢rty as may be thought fi( subjea Devertheless to such ¢onditiotLS swh C￿sents &8 may for the iirne b¢ing be tmw)s¢d orrequired by 13W. Deslgna¢¢d The d¢signated funds rEpr¢s¢nt rnoni¢s sd aside to meet F￿t￿l fubjre costs. In the opiDion of the tsustees. given the wrrent wlomic climate aDd difficulty r4isin8 fund& t￿ (xffitinues b) k signific￿t risk of ckisure and loss of nding. Golng Concent After making furthtt 4yropriate enquiri4 the Tru#¢es h&v¢ a re&onable exp￿tIcKl the company h&s adequate resoutres to contÈnue in operattonal existence for the foreseeable futsFre. Fc this reaw they ¢(￿tinUe to ￿￿pt the going conc￿￿ b&sis in preparing the fJll4n¢ial gatanent F￿rUR￿ PLANS The Bowd is cixnmitted to assuring the firture of the I￿1$all0￿ mallttaining its ￿￿Ètion &8 a key servtce in Ceredigion and North Pembrok¢shio and strengthenirtg its capacty and delivery m(Kkl acce&sibilty and avaitability to everyone who needs &lvice. We move into 2022ll3 having alreJy wepred wndwolk lo our new 3-ye4r Busin￿ p￿ and with our sights set on new funding opry)rtwiitie8 from charitable and public sowces. Additionalty, Citizens AdviK our national E&)dy. has announced the availabtlity of £1 IEn via CoM￿ti￿Ve bidding rounds for locat Citt"7£ns Advice. We not only plan io secuTe new fiEnding but will also invest in key reldti(xthips with our ne[ghtX)￿ CitiZ￿S Advice in Mid & we￿ Wales as we prepare for Webh Governmfflvs recommissioning ofthe Single Advt(% Fund in 2024. We will continue to strengdn ryjr oper*ing m(xkl, fornialismg our remote working arrangements so that staff and volunteers have the resources and support they Deed to deliv￿ high quality S¢TYiCts. 2nd efftb￿ding new project management proced1￿ whieh will form the vit#l d¢livay founkn to the divusified fimding m(Klel that will secur¢ our financial futtwe in the P￿-cOV1d ¢h¥iiies worl Above all. we will retain our focu8 on our ben¢ficrdries - extending our reth into communities acrw the ar￿ bujlding and Strengthening our re[￿lOnShIpS with swtsw or8anisation4 making improvern¢nts driven by out quality &ss¢ssmenr and feedback prO￿sse￿ at)J ensuring cliarts can not only re4ch us in the ways most suited to them but also g& the quality advi￿ and inf¢xmation they need to tra￿%fornI their eircunkn. STRUCTURE, GOVERNANCE AND hlANAGEMENr Governing document The Charity i8 conttolled by its governtDg doojmw a &ed of trtLs4 aThJ CA)Ejstit￿ a liniteAI company, limited by guarantee, as defined by the Companies Act 20(￿. The (knty commenced opeMi(xTrs in 1984, tnco]M)rated in 1997. and 1$ gov¢mgd by its Memorandum aTKI Afticla8 of A&8ociati(M). The Chartty is a rnember of Ciiizens Advice. th¢ opoxting name of the NatIOn￿ Association of Citi7En$ Advice Bureau which provide5 a framework for st8ryJards of advice aThJ Casework managanent * well &5 monitoring progress against these Stsndards. Op¢ratrng p)li¢tes are Indep￿￿1￿￿]Y delernlit￿d by th¢ Board of D[￿r$ on an annual basis to ￿lfIl its ¢harttabl¢ objects and comply with the nationa] manbetsbip reqUIrtm￿rt￿

Cyugor Ceredigion Cltiz¢ns Advice Bureg Report of the Trnstees for the Year Ended 31 Mareh 20L3 STRucfuRE, GOVERNANCE AND MANAGEMENr RecrnlttD¢llt #nd appointment of new trustees The Charity is governed by a BO￿ of Tn￿es. have beld office durit)8 year a￿ lis￿1 above. The Arti¢les of Association provide for a minimum of three attd a m8ximum of fifteen tr￿st Trust￿ aff ele¢ted to the Bo¥d for 4 thRtryear Irri￿1 •Thl are app)int￿l by a rex)lutt(￿ of its members at an AGM. Try]St￿5 retiring after a three-year peri(Kl of appOintin￿t may electsd and 8MKJinted by a ￿S0]utiOn of the Board's members at an AGM. The Bod has p)wets ￿ cw who shall ￿lre at the following AGM and rny (Trffer themselves for ￿￿electIOn. c(￿pted trustees m￿Stn￿eXceed onethird of the totsl nwnber 0ftr￿te¢5. Citi7£ns Adytce appoints arepresettsive who may attend the B￿d ag a non.votingmernb¢T. Th¢ Board is SUP[￿￿ by two Su￿)mMItt￿ CLJvering Futhjing and Fin&￿. and ReFA)urces and Policy re5pective]y. The tru#ees who have serve4J during year alt lisd alKTrve. None of the h&5 ben¢fi¢ia] iDteT¢St in the company. All of the tn￿ aTe memb¢rs ofth¢ c¢xDwry aTrdguaranteeto contritMJte £1 in the eventof a winding up. The organisation owns an office base in Cardigan but all staff have wotkgj remotety since March 2020. the start of the CoYid-19 pandernic wblic hvdlth restrirtions. Th¢ Bowd Commission￿ a stnturnl survey of the propety in February 2022 to inforni a wider review of its fijture. In June 2022. in virw of the Signifi￿llt changes to the organisation's sery1￿ delivery. operation5 and athnini5trative need5, the Board to rnaTk¢t the promy for sale and tske • to optimise its valve in line with the trustee's obligations UTder th¢ at&ities kn 2011 by seekin8 pkning Jvice from the locas authority. Orgalllsatlonal StnJe￿￿e Cered58ion Citizens Advice is a m¢mbv of Citi￿$ Advi• the cyu&ing rAn¢ of the Natic)al A&80cla￿n of Citizens Advice Bur¢ay4 whith w)vid¢s a fram¢work for stsndards of advice and r&s¢work Malla￿ well a5 ]noniti)rin8 progr¢ss against th¢se standards. Operating policies are independent]y detemin)e4 a￿] Subj￿ to annual review, by the Board of Tr￿thes in line with tts ¢harirabl¢ objects aThJ national manbership compltarKe. The CEO has appointed by the tr￿Steal to mawe the day. t(W operdttons of the ¢harty. She leads an experienced am of paid stsff and volunteers who are key to the servi¢es offered by the charity. D￿ls7O[￿ are made by the Tn￿e Board in line with the Busine&4 Develo[￿ent Plan Wh￿ isr¢V1¢w￿ annually. In June 2022. the B08rd commissioned an C￿￿1S8￿0[￿t in tinticitthn of a finan¢ial s1mmtf￿[ within the year And longer.tern) uncertainty. The CEO oveT$8W a con5uJtstion Fr¢xess aTMI the rduction of the staff te￿￿ from 23 to 16 within the ye￿. Since Swember 2021 t?￿ CEO has worked ￿ a se￿10r te8m c1)mw￿lA¥ the (4>erdtÈons M8nag¢r and 4 Supervisory Staff to c￿ordInate delivery of the clwtys Servi￿ #nd day4frd8y oper*ions. lfv ￿50 review project d¢liv¢ry progress against fimder reqUireM￿ts and Busine&8 Plan prioritie& the a￿ltys financi￿ positi¢)n and any other issues referred to them by the Tmstee Boart Regular staff and volunteer Med]n￿ and a monthly Newsletter. ensure ornmunications across the wI￿le orgdnisation.

Cyngor ar Bts￿t￿ C¢redlgioD Citizen% Advice Bureau Repfrrt of tbe Trustee ror the Y¢*r Ended 31 Mareh 2023 STRUCTURE. COVERNANCE AND MANAGEMEiYr Induction and training of Tr¢w trustee5 New trustees are briefed on their leg81 obligations as spectfied in the Charity Comrnission guidance and the M¢morandum and Articles of AssociatioT4 th¢ commtttee and de¢isioR-making p￿￿eSSeS. the business plan and tvent financial perforn)ance of the Charity. Trnstees are Tequir¢d to undertake some mandatory t￿nIng in line with the organisation's qualty assuraRce requirements. They are also encouragea to attend other external training events where these wtll facilitate the uttdersthnding of th¢ir rol¢ and to m¢et otherTrustee& Trustees m2intsin contact with staff artd volunt¢¢rs via the CEO'S reports to the Bo&d (alld its Su￿GroUpS) aTrJ invitin8 pr¢senui¢Ms frorn staff to Éhetr meeting5. TTUStees work¢d a]ongside paid staff and volunteers at the whole organisation Business Platming Day which was held in March 2022 to prepare the next 3-yeaT Business Plan. There is an Annual General Meeting, which involves the staff team. th]st¢e member4 and other stakeholders. Page 8

Cy4gor •r Bowh CeredighbN ￿lle￿I Advltt B￿reall Report Of th¢ Trnst¢es for th¢ Yer Ended 31 M8nb 2023 STRucfuRE, GOVERNANCE AND hlANAGEMENr Risk wan&geme4t The tri¢tees undertake an 8rtnual reVE￿ of the major rtsks to which the Bureau is exKMrf irE partiutlar those relat￿ to the OPeNions and finances of the bureau. Th¢ R￿(￿[￿ and Policy ovets¢es and amaTrds the risk register, which is a standing it￿n on its agend4 and weives regular W&es from the CEO. Tnwees are satis￿ th8t syst¢ms are in pl￿ to identify ffjd mitigate th08¢ ex￿sU￿ to themaior risks. Key rnks and Uneertainti¢s Duritig the 202￿3 finan¢iaJ year. the 0￿￿10nd] changts brought on by the COVID Emndernic r¢strictions conttnued to have an ampact on the deliyery of seTYiC&8 aThJ remaina a hI￿risk fxtor. Howevu, th¢ pandemi¢'s legacy assuming greater clarity aDd Si￿1ficance, in Iwrticujar the ￿luc¢d availabiltty of grant fiJndin8 aThJ 8reater financial iincertainty a¢ross th¢ charity sector a8 a whole. The twstees have hwl to C￿sIdera￿d be mmdful of the risk ftors forthe chan"ty. FlnaDee- knsuffieient incothe the year .' securing funding has ￿WayS been a ￿riouS ehallenge to maintatning ow5erviee& This has been m&sked recentyears by the Compa￿1ve￿ ready availability of one.off gr￿)tr dwing the COVllk19 fwtdemio These hav e ended and othergrant Streams have come to their end resulting in a significant drop in thi$ye&s fjJndin8. This is a dMlkn8¢ ft clriti¢5 acrL)ts Cetedigton sprtifically and the charity sector a whole. Fln4Dce- Insu￿1Cle￿I iDcome ltt the kbD8tr ¢¢rni . The cha)g¢s masked by the COV￿19 grants have a ndemined the organisation's baseline finall¢￿1 po sitiorj, priority twsiness obj￿tiveS and W1￿11]ty of achi¢vtng longer terni, mor¢ sthstainable funding solution& kn atrx>￿ this is a chaileDge forcharities acro&s Cer￿lIS1on Specifi￿llY and the ehan.ty s££tor &$ a whok. Operntions- fauure to deliver 04 hDdkng commItmett￿ KPb aDd pn)jeets . the organtsati(m oversees muhiple fijnda iTr¢ome stream$. Fach has tts OW￿ unique fundu Jrquirement s and key ptsforn)anLY indicatots. These may include any or all of servi¢e deltvery &trvitse4 clieni num￿￿5 . Staff employment anwor volunteer involvement et¢. Mawing and coordinatmg thes¢ mLtht"ple projects and filnd ¢rrequiremwts within a single organisation is incre&%ingty Compl￿ and significanL Operations- Cap￿￿ty of stff ind volunteers to ddivtrservicts . paid stsff and volunteers will ¢OTttinue to operate from home and. in line with the oomplex fi]ndin& work acros $ different roles and proj&t& The cost-of.living crisi8 has rt4ulted in n¢w PTcwJr￿ on local houh ohtsand communitie4 pla¢ing ¢)n our s¢rvic¢s. These require a different approach to managemeni and SU￿ TViSi(Ki to maintstn motivation. engagement and produ¢tivity, safeguard qU￿lty standards aThJ manage expthtio ns. Motivate4 prc%JuiJ"ve siaff and committ voli]nteers are fijndaM¢nf￿ to delivtring servicffj meeting futKlttr equiremths and ensuring ow qua]ity &8surance and reputational Stsndards. Tru8tee5' and strJtegies for managlthg these riik Flnanee- IDsuffieieTrt iucorne within the year: the TntstKs have this riqk in the ¢lNrtext of the longer-t¢m) risk (below). During this y¢&. it t&8ked the new ￿0 with uThJertakin8 and Impl￿￿entIng an organisationai T¢Strnctin< drawing on re5¢rves to achieve a flexibl¢ CO￿ orgallisatK)n￿ Structure at r￿uCed cost whilst Still retsintng capactty for grow(h FiDane¢- lrysuffifient ineorne Sn tke k•nger tenD . the Th￿tteS have prioritised the need to div¢Tsify the organisation¥ fi]nding basis. They have intrryjuced mechanisrns for understsnding the￿ long-lerm finan¢es which are reviewed tn quarterly Finance a nd FuThJing Su￿Group meeting5 and teporL8 to the Board. They have embarked on a sllbstant1￿ review of thei r Busine&% Plan through which to arti￿late th¢ longer-temi dixection for the Charity and sTrecifi¢ fjJTrJraising sie Operntions- f¥ilur¢ to d¢llver tsn fvDdillg comJnitM¢V￿ KPIS and proittts: the TnL5tees approved & new organisational Struc￿ which clartfies line alld pr9j￿t managetn¢ntr ¢s￿￿$1b111t1e￿ and operdtional arrangements which facilitate a ¢(Fordinated approach to FToied managon¢n L Ih CEO reports to the Trustees on delivery &ro&8 the Board and on any to sU￿SfiE1 deliv ffy, in anti¢ip8tyJ incom¢ and/orwity requir¢meE￿ and fitnderr¢Iationships. Page 9

Advtce Brnu Re￿rt ofthe Trnstr frJrth¢ Ye4r Ended 31 March 2023 STRUCTURE, GOVERNANCE Af¥D MANAGEMENT O￿TadO[l$- cap4eity of5tsff attd voluknt¢ers to deliver serviets: The orw)isation h&8 commTtteil to arniÉJ8 its volunteertw including Wing a¢ttedttation to Inv￿r$ in Vomllteets. and Prioritising slaff ¢apacity to Incr￿ tts volunteLY llUMb￿. The Tnjstee Bo&rd is c omtnttrl to being a progrtssive employer. The organisation is a membtr of the Living Wage Foutthtion an(L &% Fért of the organisation resknjcture, revised remuneration to improve consisterjcy with ccmpatabk •fvi¢e or8anisation% and improved the basic Tems and CondÈtions of ¢mployment for all gaff. Report of the tnLStee4 1nc0ryx)￿ing a strategic r¢p(xL 8pproved by (*d¢r of the tK)ard of truw as the company director Pa8¢ 10

Indep￿de•¢ E￿mIne￿$ Report to the Trnstt¢J of Cyngor ar &JFeth CeredigioD citi￿ Advi￿ BureR Independent examinerfs report to the trust¢48 of Cymgor •r BoWb CeredlgloD atrttns Advlee Burea￿ Cth¢ Compaffjy,) I report to the tharity Inkn on my eXan]￿ ofthe ￿)Unts ofthe Compary forthe 31 Ma￿h 2023. R04p￿￿bE1I￿￿S #nd bas￿ of re￿rt As the Charitys trustees of the Company (and also ts d]r￿tI￿S for the pU4￿S of compny law) you ar¢ reswjnsibk for the prtparation of thE aCC4)u￿ in a¢c(thiee with tl r¢quiron¢4Jts ofthe Cornpani# Ath 2(M)6 Cthe 20(NS Arf). Having 5isfied rnyself that the aLwunts of the Comp#ny we not to be a￿lIty1 ￿der kn 16 of th¢ 2006 Act 8nd are eligible for indePe￿Ient examinatio￿ I rewvt in resped of my examination of your chan.tys ac￿UE1ts as earried out under Se￿10n 145 of the Charities Act 2011 (Ihe 2011 W. In nly examination I have foltowal the Directions given by the Ch2Tty Commi&8ton under s￿tiOn 145(5) (b) of th¢ 2011 ACL Independetst examIn¢￿5 stat¢meDt Sinte your dwitys gTOSS tE]come ex¢eedcd £250,(HX) your ¢xaminu must ￿ a of a list¢d Ix)dy. I can ￿)fiTh that i am qualified to undertake the examination lcause i •n a memttt of the Asxtiation of ￿8fte[￿l Certtfied Ac¢ounlant% which i5 one ofthe li*ed b(#li¢s. I httve complet￿ my ￿minati￿L I confitm that Do matter5 have come to my attenti￿ in Conti￿110n with the examination giving me cause t(> believe.. ounting wtr¢ ncrt kept in r&iwt ofthe Company a8 Tcquired by S￿10￿ 386 oflhe 21x16 A¢ or the accounts th) not accord with those re¢ord& or the a¢coLmts do nol comply with accounting tequirernents of Section 396 of the 2006 Act othe¥ than any uirement that the accowits give a tNe fair Ytew which is not a matter consider¢d as part of an indepeNlent e￿aminatIOn. or the accounts have not been prewoj in with th¢ mettKKts and prin¢iples of the Statement of R&ommended Practice for accounting and reporting by ¢]wities {appli(xble to charities prq)aring their accounts in ac￿rdanCe with the FI[￿¢18] Rwting Stan(knl applthle in the UK and Rwblic of Ireland (FRS 1021). I haye no ¢oncerns and have com¢ across no othw matters in ￿nnecti￿ with the examination to wh￿h attentlOD should be drawn irj this re[￿rt in orderto enable a proper Undert￿lA8 of the ¥countsto ￿ rEach￿. Mr D.M.TGould B.A (HoNk F.C.CA Ashmole and Co. Williamslon H¢yJse 7 Goat Stre¢1 Haverfor¢Jw45t Pembrokeshi SA61 IPX Pagell

Advice Bwrt8U rtht Year Etsded 31 Marth 21123 31.323 31.322 Total nds INCOME AND ENDOWMENTS FROM Donatio￿5 and le8aci£s 16.705 16.705 5.636 Charitable #fttvities Charitable activities 463214 463214 632,523 124 Other income 124 163 3,076 Totsl 463214 480,729 641 J98 EXPENDFfuRE ON Cbaritsbk activits¢8 Charttable activities Support Costs GoYernarKe 38,380 12.834 307.198 211.623 345,578 224,457 2.877 421,572 191,849 2,819 Total 51,425 521.487 571912 616,240 Net gaiwl(10sses) on inv¢sth]e¥)ts {1224) (1224) 2,015 NET INCOMEI(EXPENDITURE) Tr8n5ferg betw¢¢D (35.134) {11.179) (58273) 11.179 (93.407) 27,173 16 Flet movement lth funds (46J13) (47.094) (93,407) 27,173 RECONCILIATION OF FUNtA8 T(thl funds bnxtght fon¥anl 397J90 96.4?9 493,869 466.696 TOTAL FUNDS CARRIED FORWARD 351,077 49.385 400,462 493.869 Page 12

Cyngor ar Cer¢d¢ioD Citixe Adylct Burea BlanLY Sheet 31 M4rtb 2023 31323 31.3.22 Total fund4 FIXED ASSETS Tangible assets Inv¢stsn¢nts (rfJ.615 8.017 12 .615 8.017 68,325 9241 68.632 68.632 CURREPIT ￿ETs Debto Ca8h at trAnk 77.566 13 9.834 289J84 10&071 42.648 I17,￿5 332232 33,314 483,206 299.418 150.719 450,137 CREDifoRS Amounts falling due within one year 516,520 14 {1(973) (IOlJ34) (118J07} (1￿2]7) NET CURREIYT WETS 282,445 49J85 331.830 416.303 TOTAL ASSETS CURRENr LIABILfTIES 351.077 49,385 400.462 493.869 NET ASSETS 351.IY77 49J85 400.462 493.869 Unrestrtcted fjjnds Restricted filnds 16 351.077 49.385 397,390 96,479 TOTAL FUNDS 400,462 493,869 The charitable company is entttled to ¢xemFtioD from a￿111 under Secti(m 477 of ts Conw￿1&% Act 2006 for the yeor 31 March 2023. The members have not required the c(fnpany to otrtain an audit of its firniciaj st&en)LiTrts for the year ended 31 March 2023 in accordance with s￿tion 476 ofthe Comwi&5 Act 2￿6. The trustees acknowledge their rEsw>nsil)iliti&% for (a) ensuring th the charilable company keep$ Ttcord5 tha¢ c(ynpty with Sedion$ 386 and 387 of the Companies Act 20(h5 and preparing financial stat¢ments whith &Yve a true 8nd fair view of the state of aff4ifs of th¢ charitable company as at the end of each financial year and of its Surp1￿ fft deficit for exh financial y¢ar in accordance with the requirements of Sections 394 and 395 and which otherwise comply with the rtquirements of the Companies Act 2006 relatujg to financial so fara8 8kyliobl¢ to the Ch￿l￿ble ¢¥)m￿lY. Ib) Page 13 continued...

CyAgorr certdAgtO￿ CltrL¢ Adviee B￿rea Balnce Sbeet- co4limlled 31 M•rth 2023 and were $ign¢d on its bebalfby. rs. Trustee PHÉ Mtes fomi part of thes¢ 6naDcial stateM￿ts Pa8¢ 14

Cyngor ar BoMh Ceredlgion Citizens Advice Bureau C8sh Flow Statement for the Year Ended 31 March 21123 Notes 31.323 31.3.22 C&sh flows from operating a¢tivi¢ies Ca8h genernted from operations (251.208) c&sh (used in)Iprovided by OFtying activities 215.956 (251208) 215,956 Cash flows from investing at￿VitA¢S Purehase of tangible fixed ￿Sets Purch￿ of fix¢d asset investments Sale of fL%ed asset invesknients Int¢rest re¢eived (5.014) (2,015) 2,015 163 (1224) 124 Net cash used in investing activities (I,11)o) (4.851) Ch&ngt ID cash and eash eqUA￿lent$ ID the Teporting period Cash aDd eash equiv*kDts at the of tbe r¢poTttDg ￿rIOd (252.308) 211,105 483206 C4sh alld e8$h equivalents at tbe of tlte r¢portAng period 272.101 230,898 483206 ]Ik notes form part of these financial statements Page 15

Cyngor•r Bowk Cernli¥tin atr4ens Advie¢ Bureau Note¥ to tlje Cash Fk•w Sttsrnent r th¢ Year Ended 31 Mr¢h 2023 RECONCILIATION OF NET IEXPENDmiREYINCOME TO c￿sH VIDW FROM OPERATING 31.323 31.3.22 Net (expeDditure)fincotll¢ for the Ye￿rtthg pernd (•s Ststement ofFln#Dclal Aetivitits) Adjustments for. Depr￿10t]0￿ ¢harges Loss¢sl{gaTn) on investmeDts Interest receiv (In¢reas¢yde¢re&se ITr debto (DecAwyincrease in credit(MS (93.407) 27,173 7.710 1448 (124) (84,591) (83244) 10,784 Q,015) (163) 122.569 57,608 Net C49h {uged inyprovRd¢d by oper•¢iobi Q51208) 215,956 ANALYSIS OF CASH AND CASH EQUIVALENrs 31.323 31.3.22 Notice deposits (less than 3 months) Overdrati% included in bat]k108ns a￿1 overdrafts falling within oneyear Total eash and cth equivalents 331232 (101,334) 483.206 230,898 483206 AIYALYSIS OF CHANGLS IN NET FUIYDS At 1.422 Cash flow At 31.3.23 Net c4sh Cash at bank 483206 (150.974) (101,334) 332232 {101.334) 483206 1252J08) 230,898 483206 1252J08) 230.898 ¥be notrs fcm part of these fitw)¢ial aatements Page 16

Cyngor #r Bopeth C¢redtgion Citb£os Advice Bureau Noles ts+ the ￿a￿tI#l Ststements for the Year Ellded 31 Mareh 2023 ACCOUNTING POLIC]ES B4sls of preparfng the fiJaD¢ial $tstemtnts The financia] statements of the charitable company. which is a publi¢ ben¢fit entity under FRS 102. Imve been preped in accordance with the Charities SORP IFRS 102) 'Accounting and Reportin8 by Charities.. Statement of Recommended Practice applicable to charitie$ preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) {eff¢ctive l January 2019),, Financial Reporting Standprd 102 The Financi￿ Reporting Standard applicable in th¢ UK and Republic of Ireland, and the Companies Act 2006. The fIn￿￿7a1 statements have be¢n prepared under the historical wst eonvention, with the ex¢eption of investhients which are in¢ludeil at Tnatet value, as modified by th¢ revatuation of e¢rtaill assets. Incorne All incorne 1$ recognised in the Statement of Financial Activities once the ¢h8xity h&% entitlem￿t lo the ￿rtd8, it 15 probable that the tn¢ome will be received and the amount can be rneaSUr￿ tEliabty. Expendlture Liabilities are ￿COgnIsed &$ expendityre as soon as there 1$ a leg41 or ¢onstr]cttYe obligation ¢ommttting the charity to that expendithre, it is probable that a transfer of econornic Eenefits will k requittd in settlement and the amtsunt of the obligation can be measured reliably. Expendittlre is ￿¢0￿￿ted for on an ace￿a]S basis and h&5 been cl&8sified nder headings th&t aggregate all cost related to the category. Where ¢osts cannot be dar￿tlY attrsbutsd to parttcular headiEW they have been atlocated to activities on a basis conststent with the use of resource$. TgDgible fixed asyet$ Dep￿I*l0n is proviikd atthe followÈng annual rates in order to write off each asset over its estima￿1 useful life. Freehold property Fixtures & equipment 330A on c<)st and 25°h on red￿]ng balance TaxAtlon The charity is exempt from COTpofdtion tsx on tts charitable activities. Fund ae£ounting Unresthcted funds can in accordance with the charitable L4)jectives at the discreiion of the truste¢s. Restricted fvnds can only be used for particular ￿$triC￿d purw>s¢s within the obje¢ts of the charity. Restrietiotjs 8rise when sp¢cified by th¢ dotjor orwhen fijnds are raised for particular restrs¢ted purpos¢s. Further explanation of the e and pu￿9se of ¢ach fund 58 included in the notes to the financi￿ statement& Hlr¢ purchase 8Dd commitm¢nts Rentsls paid under operatin th¢ peti[￿ of the lease. ]￿eS ar¢ charged to the Statsment of Financia] Activities i)n a Straight line basis over P4ge 17 conlinued...

Cyngorr Bowh CerloM aliz¢ Advice Bure• Note5 to the Stst¢ments. CO￿11￿￿e￿ for the Year E•d￿l 31 Mayeb 2011 IK)NATIONS AND LEGACIES 31.323 DoDatiotts 31.3.22 5,011 11.694 1.105 4,531 16.705 5,636 Grants ￿e1V￿. included in the are as follow3.. 313.23 Cer&Jigion County Council P¢mbrokeshire County Council Citizens Advice VaTi0th5 Other gT&rts 31.3.22 1,166 4.061 24.010 (17.543) 4.061 470 11,694 4.531 31.323 31.322 124 163 INCOME FROM CHARITABLE ACTIVMFS 31J23 31.322 LTh￿ItabIe &tivtties 463214 631523 Grants rec*iv&L in¢luda in the aiM)v4 are as folbws: 31.313 Cer+xli8ion C(W Council Grdnts Oth CttizEns Advic Energy Savings TrrLSt British G&8 WCVA 31.322 120262 257,814 83,925 1213 62.190 168.197 64,453 47,014 80.549 82,658 38.819 88,643 Energy Savings Trust CA VCO 463214 632523 P88¢ 18 continued...

Cyngor gr Bopeth Cerediglon c11r￿ Advio Burea Not¢8 to tbe Trlnanti41 Ststements- fontinued for the Year EBded 31 March 2023 CHARITABLE ACTivrrIES COSTS Supp)rt costs (see note 6) Dir¢ct Cosos Totais ilable activities Support Costs GovemÈnce 345.578 345,578 224,457 2.877 224,457 2,877 345,578 227.334 572.912 SUPPORT COSTS Goveman¢e Costs Management Totals Support Costs 224,454 224,457 2,877 2J77 224,454 2,880 227,334 NET INCOMEIIEXPEN9ITURE) NEf in¢omel(expenditurt)'for the year 2023 2022 This 15 Stat¢d after dwgin8'. Depreciation Au<bt Service& AuditoPs remunerdtio Other Ae¢ountan¢y services from the examiE]er Citizen$ Advice for 12 months of Financial Management Support TRUSTEES, REMUNER4TION AND BENEF115 7,710 10,784 2,808 2,340 54 Ther¢ w¢re no trustees, r¢muneMion or other I￿¢fits for the year ended 31 Mareh 2023 llor for the year ended 31 March 2022. TThste¢s' expen*$ Ther¢ were no Éwste¢s' ¢xpenses paid for the yw et]d&l 31 March 2023 nor for the ye8r ended 31 Marth 2022. Page 19 continued...

Cywrar Cerydfv Thiz¢ Advi(¢ BEre4u Notrx tr¥ th¢ FIn•n¢i￿ Sttth¢nts- rortht Y¢ar Ended 31 Mar¢b 2023 STAFF casTS W&ges •d salaries 31J23 31322 478.638 484.729 478,638 484,729 The average motrthty numtr ofanployeefj durADgthe yearw&s as follo￿". All Activities 31.323 16 31.3.22 23 No employees received emoluments ID excess ofW,(ts). I(J. COMPARATIVLS FOR THE sfATEMENTOF FINANCIAL AcrtvmES Tolal funds INCOME AI¥D Ei¥DOWMENTS FROM Do]Wions le￿]&5 fimds Chgrftable aethiiti ch￿￿table acttvtties 5.636 5,636 Investment IT￿rne Other inme 632,523 632,523 163 1.685 Totsl 163 3,076 lJ91 7,484 633.914 641 J98 EXPENDfTURE ON Charitable aetivithe4 ch￿Ilable activities Support Costs Govemanc 442 421.130 191.849 1819 421.572 191,849 2,819 Totsl 442 615.798 616240 N¢t gains on investments 1015 2,015 NET INCOME TrAnsfers ltween 9.057 1.608 18.116 (1,608) 27,173 Net movement14 fu￿d$ RECONCILIA TION OF FUNDS Total fimd$ brought f¢)rwd 10,665 16J08 27,173 38AT25 79,971 466,696 Page20

Cywr ￿ &)peti C¢redigh)D (Ilrzett Advitt Notr ¢0 the ￿lD¢1￿ Ststsments- tonttttued r the Year Ended 31 March 2023 10. COMPARATIVES FOR THE STATEMENT OF FINANCIAL A￿1YrrIEs. toTrtAnued TOTAL FUNDS CARRIED FORWARD 397,390 96.479 493,869 ii. TAI¥GIBLE FIXED ASSETS FrE¢hold property & 4uipment COST At l April 2022 and 31 March 21123 DEPRECIATIO1¥ At l April 2022 Chw foryear 89,707 160.418 250,125 39,469 1.794 142.331 5,916 181,800 7.710 At 31 ML* 2023 41263 148247 189.510 NET BOOK VALUE At31 m￿2023 12.171 60,615 At 31 March 2022 50238 18,087 68,325 J2. Listed inv¢siments MARKET VALUE At l April 2022 Revaluation5 9,241 (1224) At 31 Mardt 2023 8,017 NET BOOK VALUE At 31 M￿h 2023 8.017 At 31 March 2022 9.241 Th￿¢ were no invatment &ssets outsideth¢ U Cost Orv&h￿l0n at 31 March 2023 is repyewted by.. Listed tnveth)ents Valua¢ion in 2023 8.017 Page21

CyHEorr Bowh Ceredi8iDD a¢izetts Advice B￿rea Not¢8 to the Flttnci￿ Ststements- coAtl#wed for th¢ Y￿r Ended 31 Mreh 20LI 13. DEBTORS: AMOUNTSFALUNG DUE wmiIN ONE YEAR 31.3.23 31.3.22 Other dcbtors Pr¢r4yments 111.489 6,416 31.826 1.488 117.gM)5 33.314 14. CREDTTORS: AMOUN FALLING DUE WITHIN ONE YEAR 31J.23 31.3.22 see nLxe IS) Other cr&Jitors Ac¢TU￿5 tkfeffed tn¢ome Grgnt Clawbacks 101.334 14.41>0 2.573 29227 3.171 6,998 60.821 11&307 100.217 Is. Amounts showin8 &1 kkn$ and overdr8fts represent 4 tim1￿ differenc£ between when the restricted •xp¢Thdrtu￿ h&8 ' tu￿ bank loan oroverd ITMI the re￿ipt of the restri¢d fiJThlin8 in the (Jwitys iwnk account. Thi8 is not an me¥¢ty atimin8 diffm¢¢. continued...

QDgorr Ceryion CIttrL8 Advi&Y Burt8 Notsg tolhe Fill#Dc1￿ Ststements- eontinved r the Year Ended 31 Marth 21n3 16. MOVEMENT IN FUN Tran8f¢rs movement in fijnds At 31.323 At 1.422 URrestri¢t¢d funds General fund [ks1￿￿ted fi 247J90 150.(M)O (35.134) T2.321 (83.500) 284,577 66,5(Ml 397J90 (35.134) (11.179) 351,077 Restiiet¢d fullds Warnier Homes Advi¢¢lll]k (SAF) Wamier Wales BEIS Rernote Working SÈngle Queue Uplift Phone & Chat BGET Itmovation Western Pow¢r Dist Warni Wales Cymrn Cy C05y Ceredigion (ERS) Energy Savings TTWt Voudrs CAVO- ICF BGET Innovatton BG Energy Action Plan Help to claim WCVA-VSRF Moondance. Tackling FU￿ Povttty CC EneJBY Vouchers Western Pow¢r Energy Redress Cgnununity Coh&%ion Small Grnnts Scheme Citizet)s Advhc¢- G)st of Livin8 Grant 8.673 (5.486} (7.098) (7.412} (2.145) (8J16) (8,516) (4.722) 3,187 3,076 10.174 7.412 2.145 8516 8J16 4,722 1,764 67 8.908 6J19 1,5LV) 6,041 26269 1.764 (67) 5254 (14.162) (1.467) (1.509) (6.041) (iOJ66) (284) (1207) 4.182 1998 (2.688) 4,852 15.903 1,439 (4.182) 1998 1688 1,166 15.0(K> 15.0 96,479 (58273) 11,179 49J85 T(yfAL FUNDS 493.869 (93.407) 400.462 Page 23 continued...

Cyw*r Bowh Cerediglw Advi¢¢ Bure4u Notes to the Ststements. Cont[￿￿ed ffi)r the Yev Effjd￿l 31 Mareh 2023 MOVEMENT IN FUNDS_ Collllnued 16. ttK•v¢ment in includ&1 in the abov¢ area8 follows: InCoM￿n8 Gains and Movement losses in fimds Unrtstri¢ted Genetal ￿nd 17515 (51,425) R¢S￿rthd Wamier Homes Advicelink (SAF) Warnier Wales BEIS Remote Working Single Queue Uplift HMPT Phone & Chat BGET InnovatEon Cosy Cer¢digion ￿RS) Energy Savtngs Trust Vouchtys CAVO- ICF BGEf Innovation BG Enc￿ Action Plan Help to ¢laim WCVA-VSRF MOOt￿anCe. Tackling F￿1 Povety CC Eller￿ Vouchffl Western Power Energy Redress Community Cohesi¢)n SmaEI Grants Sehane cili7￿S Adviee- Cost of Living Grant {1224} (35,134) 80.485 257.814 (85.971) (264,912) (7.412) (2.145) (8,516) (8,516) (4,722) {45,775) (2.680) (1.5(￿) (6,041) (37.791) (284) (1207) (37318) (4.(W) (2.688) (5,486) (7,098) (7,412) (2.145) (8.516) (8.516) (4,722) (14,162) (1,467) (I J09} 16.041) (10,366) (284) (1207) 4,182 2.998 (2,688) 1,166 15.0¢ 31.613 1213 27.425 41.5th 15.(MX> 463214 (521.487) TOTAL FUNDS (58273) 480.729 (572.912) (1,224) (93.407) Page 24 continued...

Cywr ar Ceredlglon Cltrtt Adviet Notttq to Ihe Fi￿￿￿¢￿•1 SttemeDts- eonlltt￿ed rthe Y¢ar Ended 31 March 21123 MOVEMEwf IN FUNDS. eonthiued Comparatfv# frtyr movem nt fyDd• Net Trmsfers At1.421 in fiMMLs At 313.22 Unrestrkted fu•ds General fund 266,T25 120,IXN) 9,057 (28J92) 30.0(KJ 247,390 150,000 Re&tri¢ted funds Wam]er Homes Advicelink (SAF) Warmer Wales WCVA Vol Wa]05 BEIS R¢mote W(king Single Qu¢ue Uplift Hmpf Phone & Chat BGEf InnOv￿lon Westem Power Dist Wami Wales Cymru Cy Cosy Ceredigion (ERS) Energy Saving$ Trt￿ Voutho5 CAVO- ICF BGET Innovatton BG Eller￿ Action Plan Help to claim WCVA-VSRF we#￿￿ Power ETW RethN' 386.T25 9.057 1.608 397,390 5J54 25.470 1317 3J19 (28,843) 5.095 (19) 8,673 3J73 1145 7,412 19 (1.484) (1,484) (3.952) 2.145 8.516 8.516 4,722 1.764 67 &908 6,319 1,509 6.041 26269 284 2,646 2,688 lo,¢￿0 8.674 1.764 5,067 8,908 6J19 1.509 6.041 26.269 (5.Ixx)) IlJ59 2,688 (8.913) 79,971 18.116 TOTAL FUNDS (1,608) 96.479 27,173 493,869 P8ge 25 Corttinu￿...

Cy4or •r Bowh Cerndi￿n Citkn Advi¢¢ Bur¢au Notes ¢0 the fwthDeilll Stateme*ts- Co￿tin￿ed fi)rth¢ Year Ended 31 Marrh 2ty13 16. MOVEMENT ￿ FUNDS ¢omtillu¢d Comp4rative net movement i￿1￿led in the alware as follows: GaitL4 and Movement in fijnds Unrtstrkted ￿ttd5 Gen¢ra] fund 7.484 (442) 1015 Restricted fwid8 Warniet Homes Advicelink (SAF) Warnier Wai¢s WCVA Vol W￿￿8 Single Queue Uplift HMFT Phone & CThat BGET Innovation Wami Wales Cymru Cynes Cosy Ceredigttsn ffRS) Enw Savings Tn￿ Vo CAVO-ICF BGEf [tu￿vatIOn BG Action on Gambltng Prlot Energy Adion Plan H¢lp to clxim WCVA.VSRF 9.057 33536 169,495 20.034 18.(NJ) (30217) (198.338) (14,939) (18,019) (1.484) (1.484) (4.034) (77.591) (19.746) 132JOO) (87.134) (20.857) (2.(KXI) (1,166) (34.fJ4) (71.555) 3.319 Q8.843) 5,095 (19) (1,484) (1,484) (3.952) 5,067 8,908 6,319 1.509 6,041 82.658 28,654 38.819 88,643 26.898 io 27.435 35,018 62.642 26269 284 (8,913) 633.914 (615,798) TOTAL FUNDS 18,116 641J98 (616240) 1015 27.173 P88¢ 26 Itin￿...

Cyngor ar Bopeth Cerediglon Citb¢n$ Advice Burea Notes to the FtThan¢ial StstemeDts- contin￿ed for the y￿r EDded 31 March 2023 eontlnued MOVEMENT ￿ FUNDS A current y¢ar 12 months an prioryear12 months mbined position 1$ as follows". Net movement in funds Tr4TLsfe]s behveen nd At 1.4.21 At 31.3.23 Unrestrttted funds General fvnd Designated fitnd 266,725 I20,￿)0 (26.077) 43,929 (53.500) 284,577 66,500 Reltrlctsd tunds Warnier Homes Advicelink (SAF) Wanner Wales WCVA Vol Wales BEIS Remote Working Stngle Queu¢ Uplift HMPT Phon¢ & Chat BGET Innovation West¢m Power Dist Watm Wales CYMN Cynes Cosy Ceredigitsn (ERS) Energy Savillgs Trust Vouchers Energy Action PIan WCVA-VSRF Moondanc¢- Tackling Fued Povety CC Energy Vouchers West¢m Power Energy RedTess Cotnrnunity Cohesion Small Grants Sch¢me Citizens Advice- Cost of Livinb Grant 386,725 {26,077) (9571) 351,077 5.354 25,470 2.317 (2,167) (35,941) (2,317) {19) (2,145) (10,000) (10,(x)o) (8,674) 3.187 3,076 13,547 2,145 10,000 10,000 8.674 1.764 19 5,067 (5254) 4.852 15.903 (10.120) 4.182 2,998 (2,688) 1,166 15,000 1.764 {5,067) 5254 4.852 15,903 1,439 11,559 (4,182) 2,688 2.998 1,166 15,000 79,971 (40,157) 9,571 TOTAL FUM)S 49.385 466,696 (66234) 400,462 Page 27 continu*J...

CyDgoT r BDWh Cer¢diglon CRtiu Advi¢¢ Bur¢a F4otes to the TrIDan¢ial Ststem¢nts- tomtlllued for the Y¢4r Ended 31 Mareh 2023 MOvEmE￿r IN FUNDS- ¢onllmued 16. A current year 12 V prttt Ye￿ 12 months mbined net movfftn#rt in fiuth. tncluded in a￿ve are as ftsllows.. Gtil￿ and 105S¢S Movement in funds Unrestricted thnds General fvnd (51.867) (26,077) Restrlcted fuTrdi Wamier Hom¢3 Advi¢¢link (SAF) Warnier Wales WCVA Vol Wales BEIS Remote W¢xkin8 Su)81¢ Queue Uplift HMPT Phone & Cb BGET Innovation Warm Wales Cymru Cynes Cosy C¢redi8ton (ERS) Energy Savings Tft￿t V CAVO- ICF BGET Innovation BG Action on Gambltng Pil Energy Action Pian Help to claim WCVA-VSRF Moondonce- Tackling Fue4J CC En¢r8y Voucl We*m P¢)wer Ew knj Comrnunity Coh¢5ion Small Citiz4ns Advice- C￿t of Li 114.021 427309 20.034 (116,188) (4632501 (22JS1) (18,019) (2,145) (i 0,(￿} (10.cw) (8,756) {77,591) (65,521) {35,180) (88.643) (26.898) (2,IK#)) (3&957) (33,018) (71762) (37,318) (4,(￿) Q.688) (2,167) (35.941) {2,317) (19) (2,145) (i 0,000) (10,000) (8,674) 5.067 (5,254) 4.852 82.658 267 40.032 88.643 26.898 2.0fy) IS.￿3 35.018 62,642 41.5 6,998 (10.120) 4,182 2.998 (2.688) 15,( 15.000 1.097.128 (1,137285) (40.157) TOTAL FUNDS 1.122,127 (1.189.152) 791 (66234) Pa8e 28 continu￿...

Cyngor T ￿ptI￿ CertitsB Cltr<¢A4 Advi¢e Bure• Notrs to the StstetheDts- ¢onllntyed ror the ye￿ Ende4131 March 2023 17. RELATED PARTY DISCLOSiJRLS There were no rela¢•J FQty tr￿ti￿5 forth¢￿ 31 March 2023.

4gor ar Prtjprth Cer¢¢bgEon Crtizen5 Advitt B￿rea stst¢mtm¢ ofTrkn4ell Aetivillts for the Y¢4r Ended 31 Martb 2023 31.323 31.322 INCOME AND ENDOWMEIYTS Donatlous and kg8¢1 Donations 5.011 11.694 1,105 4,531 16.705 5.636 Investme￿t ineome Bank inter¢st recetved 124 163 Charitable #ct5viti 463214 632.523 Other lttcomt 3.076 Tot41 IntomlDg resourtfs 480,729 641,398 EXPEI¥DITURE Charltable aettvitles Direet Costs- Wages 331221 14.357 363,442 58,130 345,578 421,572 Support eosts Mnagernent Salaries Staff & voluner c¢xts Office costs Premises costs (Xher costs 147.417 5.412 63,512 6.410 ,703 121,287 9247 56.(KM 4,644 667 224.454 191.849 GovtrnAnee eosts Gov¢mance costs 2,880 2,819 571912 616240 Net (eXpenditure￿￿tfjMÈ before 8xiM Dd losses {92.183) 25,158 This page nrrt fomj m of the statlrtory fina￿la1 ststements Page 30

AthiLY Bure• D¢(*lled S(4tewen¢ of Fthatrci￿ Acfivi(ie5 rorthe Y￿r Ended 31 March 2017 Realised recogDued K41n$ and lo Realised gains/(lows) on r￿ed as 31.323 31.3.22 N¢t (txpenditur¢)hneom¢ (1224) 2.015 (93.407) 27,173 Page31