SUTTON BOROUGH CITIZENS ADVICE BUREAUX Operating as CITIZENS ADVICE SUTTON Charity number: 1061654 Company number: 03179963 Financial Report and Accounts for the Year Ended 31 March 2024 'ADHXUX61• 1411212024 COMPANIES HOUSE A15
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Page TRUSTEES, REPORT Reference and Administrative Details Name and Registered Office Professional Advisers Structure, Governance and Management Governing Document Trustee Board Elections to the Trustee Board Trustee Induction and Training Organisational Structure Related Parties Internal Control Objectives and Activities for the Public Benefit Strategic Objectives Activities and Outcomes Achievements and Performance Plans for Future Periods Financial Review Statement of Directors, Responsibilities 10 Independent Auditorfs Report FINANCIAL STATEMENTS Statement of Financial Activities and Income & Expenditure Report 14 Balance Sheet 15 Cash Flow Statement 16 Notes to the Financial Statements 17-28 Sutton Borough Q"tizens Advice Bureaux Financial Report 8ndALxounls 202r24
Sutton BorouglrCtritizens-Advice Bureaux - (Citizens Advice Sutton) Trustees, Report 1 April 2023 to 31 March 2024 Reference and Administrative Details Name. Charity Number, Company Number and Registered Office Sutton Borough Citizens Advice Bureaux (operating as Citizens Advice Sutton) is a charitable company limited by guarantee. The registered Charity Number is 1061654 and the Company Number is 03179963. Citizens Advice Sutton is authorised and regulated by the Financial Conduct Authority- FRN617761. The registered office is 68 Parkgate Rd, Wallington, SM6 OAH. Professional Advisers Bankers CAF Bank 25 Kings Hill Avenue, West Malling, Kent ME19 4JQ Auditor Kevin Fisher Kingston Burrowes Audit Ltd 308 Ewell Road, Surbiton, Surrey, KT6 7AL Structuro, Governance and Management Structure, Gov•rnanc• and Management The trustees present their annual report and financial statements of the charity for the year ended 31 March 2024. The financial statements have been prepared in accordance with the accounting policies set out in Note 1 to the accounts and comply with the Charity's trust deed, the Charities Act 2011, the Companies Act 2006, Statement of Recommended Practice (SORP), Accounting and Reporting by Charities and United Kingdom Generally Accepted Accounting Practice. Governing Document Citizens Advice Sutton incorporated on 29th March 1996 as amended by special resolutions dated 14 May 2003, 8th September 2004, and 8th September 2009, and regislered as a charity on April 1997, The company was establishéd under a Memorandum of Association which established the objects and powers of the charitable company and is governed under its Articles of Association. In the event of the company being wound up each member is required to conlribute £1.00. Trustee Board The directors of the company are also charity trustees for the purposes of charity law and under the company's Articles as members of the Trustee Board. Citizens Advice Sutton has a broad client base, and the Trustee Board seeks to reflect the diversity of the local community. The Trustee Board has a minimum of four and a maximum of 25 trustees who meet quarterly and are responsible for the strategic direction and policies of the charity- The trustees are from professional or business backgrounds relevant to the charity or with involvement in other voluntary sector organisations. The Finance Manager and Chief Executive Officer attend the Board meetings but have no voling rights. All Board members give their time freely and no remuneration was paid in the year beyond the reimbursement of reasonable expenses. The Board members listed below held office during the whole year to 31 March 2024 and to the date of this report unless otherwise stated. Board members 2023124. Andrew Theobald, Chair,. Phillip Ang, Treasurer., Jason Gold, Chair of Risk Committee., Ashley Thomas, Information Assurance Accounting Officer. Paul Lawrence" Veronica Miller., Peter Honour,. Nigel Quinney and Sam Sundaram (from 30 October 2024). Principal Executives 2023124 Steve Triner, CEO and Company Secretary Godfrey Bwalya, Finance Manager Elections to the Trustee Board Under the requirements of the Mernorandum and Articles of Association, the members of the Trustee Board are elected to serve for a period of three years after which they must be re-elected at the next Annual General Meeting. In practice, all the members of the Trustee Board retire just bèfore each Annual General Meeting and offer themselves for re-election if they wish to stand. At the 2023 AGM all the Trustees who stood down were re-elected. Sutton Borough Citizens Advice Burgaux Fin8nci81 Report and Acrounts 202wr24
Sutton BorougFCitizens Advic-e Bureaux (Citizens Advice Sutton) Trustees, Report 1 April 2023 to 31 March 2024 Trustee Induction and Training The Trustee Board operates a formal selection procedure for potential new members. The procedure includes.. Invitation to informally meet the Chief Executive and Chair Provision of information about the organisation including the organisation's aims and principles, research and campaigns, annual review, and annual report Provision of an application form and confidentiality declaration Formal nomination to Trustee Board and invitation to join the next meeting Provision of induction pack including welcome letter, information about Trustee Board, schedule of board meetings, details of sub committees, equalities data form, code of conduct, request for profile information and register of interests. New Trustees are encouraged to visit the offices, meet staff and volunteers, and obsen4e intepliews etc. Trustees are offered opportunities to attend suitable trustee training courses, either locally or at the offices of National Citizens Advice. Organisatlonal Structure Day to day responsibility for running the organisation rests with the Chief Executive Officer, who works with a Senior Management Team (SMTI to ensure the service meets ils aims and complies with relevant standards. The SMT includes the Chief Executive and five Senior Managers, including the Finance Manager. The SMT ensures that advice is delivered to the standards required by Citizens Advi and other stakeholders. Carefully selected, trained, and supported volunteers provide a high proportion ofthe advice to our clients including supporting our telephone contact centre, drop- in centre, and advice by appointment. The remuneration of key management staff is set by the board. It is informally benchmarked against comparable roles in London Local Cilizens Advice. every so often a London LCA will run a survey of remuneration. We can also benchmark against the salaries in job adverts. The trustees believe that senior salaries are about average for London LCAS of our size. Related Parties Citizens Advice Sutton is a member of Citizens Advice (the National Association of Citizens Advice Bureaux) and complies with their membership scheme. The charity was funded in 2023124 by.. The London 8orough of Sutton through a sub-contract with Community Action Sutton who have a contract with the council to provide information and advice to residents The London Borough of Sutton through a grant to support people from Ukraine The Legal Aid Agency through a contract to provide housing advice The Money and Pension SeNice who, via Toynbee Hall, fund the Debt Free Advice partnership of which Citizens Advice Sutton is a member The Money and Pension Service who, via Citizens Advice, fund Pension Wise The National Lottery Citizens Advice through the Energy Advice programme and the Energy Casework project Trust for London City 8ridge Twst The Energy Redress Scheme, via the Energy Savings Trust The Home Office who funded our EU Settlement Scheme project Citizens Advice Sutton also worked with other local public services, the local voluntary sector, and local solicitors, firms to deliver advice and information services in line with its aims. Internal Control The Trustee Board carries out the following internal control activities.. Setting a budget for each financial year Approving authorised signatories for bank accounts and setting limits on delegated financial authorities Monitoring financial performance against budget Reviewing the risk register Reviewing the reserves policy Conducting such internal reviews as it sees fit Ensuring that accounting rules are followed and that an independent audit is conducted. Sutton Bomtoh Citizens Adwce Bureaux Fin8n¢ial Report and AOnIS 202W/24
Sutton Borough Citizens Advitè Burea-ux (Citizens Advice Sutton) Trustees, Report 1 April 2023 to 31 March 2024 The Planning and Finance Committee is a standing committee of the Trustee Board. The Planning and Finance Committee membership comprises.. the Trustee Board Chair., the Treasurer, who chairs the Committee, and up to three other Trustees. The Chief Executive attends the Planning and Finance Committee meetings. The Committee considers financial and strategic issues and formulates recommendations to the Trustee Board. The Committee has also been given delegated authority by the Trustee Board to decide on the initiation or termination of projects where the income or expenditure in those projects is up to 100/0 of the total income of Citizens Advice Sutton. The Risk Committee is a standing committee of the Trustee Board. The Risk Committee membership comprises the Risk Committee Chair. the Trustee Board Chair, the Treasurer, and up to three other Trustees. The Chief Executive attends the Risk Committee meetings. The Committee considers non-financial risks and formulates recommendations to the Trustee Board. The role of the Risk Committee is to support the Trustee 8oard in the management of risk, by helping ensure significant risks are identified and analysed and an action plan to mitigate risk Is drawn up and implemented effectively. Investment Pollcy Under the Memorandum and Articles of Association, the Charity has the power to make any cash investments that the Trustees see fit. Reserves Pollcy The designated reserves as of 31¥t March 2024 stood at £19,358 and other unrestricted reserves amounted to £447,938. Total unrestricted reserves before the pension scheme deficit stood at £467,296. Restricted reserves at the year-end were £19,376. The charity has unrestricted reserves (excluding designated reserves) to provide for about three months operating costs. Citizens Advice Sutton will aim to raise the level of these reserves to about four months operating costs in the future. A valuation of the final salary pension scheme (under FRS102 rules) was carried out on 31 March 2024. The valuation determined that the deficil stood at £155,000, which when included in Ihe balance sheet produces a total net asset of £331,672. The details of the pension scheme and deficit are given in Note 12 to the accounts. The Trustees believe that Citizens Advice Sutton should continue to be regarded as a going concern for the reasons given in Note 1b. The Trustee Board will continue to monitor closely the financial position and take any necessary actions to maintain its status as a going concern. Risk Nlanagement The Trustee Board and the Risk Committee monitor the risk register regularly to ensure that action is taken. and systems are in place to manage identified areas of risk. Citizens Advice Sutton continues to review its procedures and policies to ensure that they are consistent with best practices. The charity focuses on the following major areas of risk: Flnancial Control. The Finance Manager produces detailed management accounts every month which are reviewed by the Treasurer. Current managemenl accounts are presenled to the Trustee Board and the Planning and Finance Committee at every meeting. The performance against budget is monitored and any actions required to rectify underperformance are identified Non-Flnanclal Risk control. The Chair of the Risk Committee works closely with the CEO to mainlain an up-to-date Risk Register. The Risk Register is reviewed by the Risk Committee. External Stakeholder Relationships. The Trustee Board attaches high importance to developing and maintaining good extemal stakeholder relationships. Citizens Advice Sutton relies on its excellent reputation for delivering timely and effective advice to members of the public to persuade stakeholders to support Citizens Advice Sutton financially and in other ways. Key risks have been mitigated in the following ways.. Income. Ensuring that the organisation maintains an adequate level of income to carry out its charitable objectives. Trainlng. Ensuring that all staff and volunteers are properly trained, supported, and supervised as they carry out their activities. Financial Procedures. The Trustee Board has approved and keeps under review, a set of Financial Procedures which define the ways in which all financial transactions are to be authorised and recorded. Insurance. Ensuring adequate insurance cover for professional indemnity. assets, employees, trustees, and volunteers carrying out work for and on behalf of Citizens Advice Sutton. Sutton 8omugh Citizens Advice 8ureaux Fln8nci81 Report and Accounts 2023//24
Sutton Borough C'itizens Advfce Bureaux (Citizens Advice Sutton) Trustees. Report 1 April 2023 to 31 March 2024 Information Assurance Citizens Advice Sullon has adopted the Information Assurance (IA) policy as recommended by Citizens Advice. In summary, the way in which information risks are managed under this policy is as follows.. A member of the board, who has undertaken appropriate training is the Information Assurance Accounting Officer (IA40) and ensures that all significant information risks are discussed and approved at Trustee Board level. The Chief Executive is the Senior Information Risk Officer (SIRO) and owns the information risk policy and provides advice to the Trustee Board. Specific groups of infomiation assets, for example client data, have been identified and individual members of staff appointed as the Information Asset Owners11A0) for each group. All staff, volunteers, and board members complete basic data protection training with annual refresher training. The IAAO, SIRO and all IAOS have completed additional, advanced IA training. All staff and volunteers sign, and re-sign every year, the Acceptable IT Usage policy. Management of information risks is a standing item on the agenda of all Twstee Board meetings, to ensure they are reviewed alongside other risks. CONSUMER DUTY We are authorised and gUlated by the Financial Conduct Authority. We comply with the Consumer Duty and therefore we act to deliver good outcome5 for our clients. We can provide evidence that these outcomes are being met. OBJECTIVES AND ACTIVITIES FOR THE PUBLIC BENEFIT STRATEGIC OBJECTIVES The stated objectives of Citizens Advice Sutton are the promotion of any charitable purposes for the public benefit by the advancement of educalion, the protection of health and the relief of poverty, sickness, and distress in particular, but without limitation, for the benefit of the community in the area of the London Borough of Sutton and the surrounding areas. Citizens Advice Sutton meets these objects through the following activities.. Providing the advice people need for the problems they face Working to improve the public policies and praciices thal affect people's lives The Trustee Board has complied with the duty in section 4 of the 2011 Charities Act to have due regard to guidance published by the Charity Commission on public benefit, both when reviewing the Citttens Advice Sutton's aims and objectives and in planning future activities. ACTIVITIES AND OUTCOMES OUR BENEFICIARIES All of the information below relates to the year 111 April 2023 to 31st March 2024 and is taken from our Charitylog System. We provide informalion about our debt and Pension Wise services in separate sections of this report. In 2023124, we recorded contact5 Wlth 7,034 named individual people. Many of our clients contacted us multiple times during the year. We also recorded 4,258 anonymous contacts. These figures exclude people who contacted our specialist debt service or Pensionwise. These services use different case recording systems. 62°/ts of our clients were female and 380/0 rnale. People of WrkIng age are particularly likely to need our service. Young adults aged between 16 and 24 are compared to the borough population, a small proportion of our clients. People aged beeen 25 and 64 are, compared to the population of the borough, a high proportion of clients. Young people are less likely to need our serVi- but are encouraged lo access it when needed. Young people are more likely to be living with family, and not liable for housing costs, more likely to be in education - so do not have employment problems and less likely to be needing means tested benefits. Older people may be less likely to need our service but are also encouraged to access it when needed. Older people are less likely to have welfare benefit disputes and in Sutton, older people are less likely to be resident in private rented accommodation. A high proportion of our clients were minority ethnic people, with people who are relatively new to the country making up high proportions of our clients- e.g. people who described themselves as 'white-other (than British), made up over 140k of our clients. Over 500/0 of our clients live alone. Sutton Borough Cthzens Advice Bureaux Financial Report andAGcounts 202yr24
Sutfvn Borough Citizens Advice Bureaux (Citizens Advice Sutton) Trustees, Report 1 April 2023 to 31 March 2024 A very high proportion of our clients are resident in rented accommodation. Approximately 260/0 of our clients were resident in private rented accommodation but only 18.70/0 of the borough's population are resident in such accommodation. 420/0 of our clients were resident in social rented accommodation compared with only 14.20/0 of the local population. The London Borough of Sutton is comprised of20 wards. Many of our clients are resident in the wards of the borough that have a high proportion of people living on low incomes and l or are resident in private rented accommodation. Over 24°/o of our clients were resident in three wards - Sutton Central, St Heller West and St Heller East. These three wards have some of the highest numbers of Universal Credit claimants In the borough. Access to Our services Our main services are available to anyone who lives or works in the London Borough of Sutton. We aim to be as accessible as possible to people who need our service. Our telephone contact centre runs Monday to Friday tseeen 9.00 am and 5.00 pm. Our Drop-ln Centre Is open to visitors Monday to Friday between 10.00 am and 3.00 pm. People can also submit enquiries to us through a simple form on the Citizens Advice Sutton website. We aim to resolve clients, enquiries when possible and appropriate, at the first point of contact. We work with partner agencies to ensure that everyone who needs our service can easily access it. We provide outreach advice at locations and with partner organisations aGro55 the borough. We provide advice two days a week at Sutton Carers Centre. We provide advice at the Sutton Mental Health Foundation one day a week funded and attend the Domestic Abuse One Stop Shop. Telephon6 contacl centro In 2023124. we handled 12,052 incoming telephone calls. These calls were from 5,031 individual named residents. Many of these residents called us more than once. We also answered 2,025 calls from people who did not provide their names. 6,406 (53.20AI calls to our contact centre were answered by carefully selected and fully trained volunteers and the remainder by paid stsff. Drop-ln Centre In 2023124, the drop-in centre tearn recorded 8,095 visits by 1,870 individual named people who received information or advice. Most of these people made multiple visits. We recorded 2,125 anonymous visits. 1,831 enquiries were handled by carefully selected and fully trained volunteers. Our drop-in service is particularly important for people who cannot access online seNices and vulnerable people including people living with mental health difficulties. The new Crisis Adviser based in our Drop-ln Centre will be funded by the National Lottery. Website enquiries People can contact us online at our website by completing a simple form. We often respond to website enquiries by making a Phone call to clients. In 2023124, we received 1,142 website enquiries from 1,011 individual named people. ACHIEVEMENTS AND PERFORMANCE ADVICE ISSUES In 2023124, we responded to 10,451 distinct enquiries. Some clients had more than one enquiry and many clients had multiple contacts with us about the same issue before the issues was resolves. The table is based on the initial contact issue, i.e., the issue that prompted the client to contact us. Many people contact us one issue but then re1ve advice on multiple issues. For example, some people contact us about a welfare benefits issue but also benefit from our domestic abuse advice service. Sutton Borough Citizens Advice Bureaux Fin8ncial Report 8ndAcawnts 202wr24
n Borough CTI izens Advice Buréaux (Citizens Advice Sutton) Trustees, Report 1 April 2023 to 31 March 2024 Advice Issue Benefits Consumer Debt Education Employment Family Fin. Services & Products Health & Social Care Housing lrnmigration & Nationality Legal Taxes Travel, Transport, Holidays Utilities Total No. 3,679 660 1,028 35.2 779 798 35 276 2,476 186 128 32 136 174 10.451 23.7 100.0 Beneflls Advlc• In 2023124, we provided welfare benefits advice to over 2,332 individual clients. We also recorded 914 anonymous contacts relating to welfare benefits. We provided advice on entitlements and support with challenging unfavourable decisions, through Mandatory Reconsiderations and appeals to the First Tier Tribunal. Our specialist welfare benefits advice was funded by several funders including Trust for London, City Bridge Trust and the National Lottery. We achieved financial gains for our clients, from welfare benefits advice of over £2,860,481. Debt Advice In 2023124 over 687 people contacted us with a specific request for debt advice but our debt team provided specialist advice to 1,195 people. Many people contacted us about a different'presenting issue, but then disclosed a need for debt advice. The Cilizens Advice Sutton debt advice service is part of the Debt Free Advice project and provides specialist advice to people resident in Sutton and neighbouring London boroughs. We have funding from the London Borough of Sutton for a 'Debt First Aid, project, The adviser provides outreach debt advice at the Carers Centre, Age UK Sutton and a local health centre. Sutton & East Surrey Water provided us with a generous grant to support our debt advice work. Housing advlce In 2023124, we provided housing advice to over 1,529 individual clients. We also recorded 811 anonymous contacts relating to housing. Our housing advice was funded from several sources including Together for Sutton. We are one of a small number of Local Citizens Advice offices to hold a contract with the Legal Aid Agency to provide housing advice to people eligible for Legal Aid. Our housing solicitor opened 40 Legal Help housing cases during the year, out of which 10 clients were advised under a Legal Aid certificate. Certificated cases are more complex cases that usually involve disbursements to other professionals such as barristers, health professionals and surveyors. Energy Advice The increases in fuel bills increased demand for energy advice. We have funding for energy advice from the Energy Redress Scheme and Citizens Advice. Two members of the Citizens Advice team hold a level three qualification in energy awareness. We deliver energy advi in partnership with Thinking Works, a not-for-profit company tacking fuel poverty. Our energy advice projects include information and advice on energy efficiency measures, support with fuel bills and disputes with supplies. Most of the benefi'ciaries of our energy advice projects are experiencing or at risk of fuel poverty. Support for people in food poverty We work closely with our local foodbank. We provide income maximisation and welfare benefits advice to people using the foodbank and food shop. We refer more people to the foodbank than any other organisation in the borough. In 2023124. we made 1,093 foodbank referrals. Sulton 8on>ugh Citizens AdvKe Bureaux Financial Report and A0(lS 202wr24
Sutton Borough C1tizens Advice Bureaux (Citizens Advice Sutton) Trustees, Report 1 April 2023 to 31 March 2024 Pension Wise Citizens Advice Sutton is one of 38 local Citizens Advice who have been delivering the government's Pension Wise service for the last 9 years. Launched in April 2015, Pension Wise was a new guidance service set up to help people understand their options under the pension freedoms. Pension Wise is a service from MoneyHelper. Citizens Advice Sutton delivers Pension Wise appointments to people aged So and over with a defined contribution pension. In 2023124, Pension Wise supported 75,000 clients across the service in England, Wales and Northern Ireland. People visiting Pension Wise have remained highly satisfied with the guidance they are receiving with satisfaction ratings remaining consistently high. In 2023124. Citizens Advice achieved an average satisfaction score of 98fj. Advice for people with mental health difficulties We have a contract with the Southwest London St George's Mental Health Foundation to provide advice to people with mental health difficulties. The trust refer people in need of our service to the project worker through a dedicated web- portal. Most of the clients needed advice on welfare benefits. We also attend the Sutton Mental Health Foundation's Drop-in service once week. Advlce for women experiencing domestic abuse We attend the weekly Domestic Abuse One Stop Shop. The DAOSS is a multi-agency Drop-in service open supported by agencies including the DIAIP, the police and solicitors. A specially trained Citizens Advice Sutton adviser attends the DAOSS and provides a casework service for women living with or escaping from, domestic abuse. Advice for Carers We have a grant from the City Bridge Trust to work with Sutton Carers Centre. We take referrals from the Carers Centre, provide advice at the Carers Centre and provide home visits for carers. We work closely with the Carers Centre staff to provide a comprehensive service for carers including welfare benefits casework. Support for people from Ukralne We have funding through the London Borough of Sutton to support people who had to leave Ukraine because of the war. In 2023124, we provided support to over 188 people and their families who had moved to Sutton because of the Russian invasion of Ukraine. EU Settlement Scheme The Home Office provided us with a grant to support vulnerable EU Nationals with their applications to the EU Settlement Scheme and associated issues. The project ran until 301h June 2023 and engaged with over 120 people. Fr•• advlce from Local Sollcltors Local solicitors provide free advice by appointment for people referred to them by Citizens Advice Sutton slaff and volunteers. In 2023124, three local solicitors provided 173 free appointments booked for clients by Citizens Advice Sutton staff. Three solicitors have also agreed thal we can give their contact details to clients for free advice. Most of the appointments were concerned with family law with a small number of appointments relating to issues such as property and probate. Citizens Advice Sutton In the Community Over the course of the year, Citizens Advice Sutton staff and volunteers provided presentations and training sessions to a wide range of local community groups including the Sutton Mental Health Foundation, Sutton Social Services, Together for Sutton Information NeOrk events and the Anti-Poverty forum. OUTCOMES AND FEEDBACK FROM OUR CLIENTS Our service provides quantifiable financial gains for clients. We may, for example, help a client with a successful challenge to an unfavourable welfare benefit decision, identify an unclaimed entitlement or help a client with an application for a grant or otherforms of financial support. In the year 2023 124, we obtained financial gains for our clients of £3,176,454. In addition, our debt team arranged for £1,199,290 of debt to be written off, including £704,611 through Debt Relief Orders. Sulton Borough Citizens Advico Bureaux Finan81 Report 8ndAccounts 202rI4
Sutton Borough ItizensThdviceBureaux (Citizens Advice Sutton) Trustees, Report 1 April 2023 to 31 March 2024 We participate in the national Citizens Advice client experience suNey. Citizens Advice contact our clients who have consented to take part in the survey. The survey is anonymous- we can access the results bul cannot attribute individual responses to particular clients. In 2023124, 348 clients participated in the survey. The percentages of clients giving positive responses to the four questions in the suNey were as follows.. 820/0 of respondents agreed that access to our sep4ice was easy including 52 /0 who agreed it was very easy. 83•/0 of respondents agreed that our service had 'helped to find a way forward,, including 740/0 who agreed that our seNice had resolved their issue either completely or to a great extent. 820/0 of respondents agreed that they would recommend our service including 68Vo who agreed that they would be very likely to recommend our service. VOLUNTEERING Citizens Advice Sutton is one of the largest providers of volunteering opportunities in the borough. During 2023124, 47 individual people volunteered for CAS, in a variety of roles including advisers, contact centre team members and administration support. Our volunteers recorded a total of client 12,304 contacts in the year. We estirnate that the volunteer contribution to our service is approximately equivalent of eight full time members of staff which would cost over £250,000 per year. RESEARCH AND CAMPAIGNS Citizens Advice Sutton, like every Local Citizens Advice service, undertakes 'Research and Campaigns, work. We use the information from our case records to make recommendations lo public authorities to improve the policies and practi$ that affect people's lives. In 2023124, a significant amount of our Research and Campaigns activity was focussed on commercial organisations mis-selling Individual Voluntary Arrangements to people with debt problems that could be more appropriately resolved with Debt Relief Orders. Our Trust for London project included funding for a Universal Credit research & campaigns worker who worked on issues including the inadequate level of support available through Ihe benefit system for people liable to pay private sector rents. In summer 2023 we produced a report on the hardship experienced by Sutton residents who were reliant on Universal Credit to pay their rent on private sector accommodation. We sent the report to our local MPS with a letter signed by a dozen local voluntary organisations. We asked our MPS to ask the Chancellor to use his autumn statement as an opportunity to uprate LHA rates. The chancellor did increase rates, restoring the link to the bottom 300/0 of rents. PLANS FOR FUTURE PERIODS: COST OF LIVING CRISIS We are currently supporting large numbers of clients impacted by the cost-of-living crisis. This is evidenced by the numbers of people that we are referring to the local foodbank and other sources of charitable support. We expect that, for the foreseeable future, we will continue to support large numbers of clients whose incomes a inadequate to meet their outgoings. We will focus our fundraising activities on projects to meet the needs of people in crisis and needing advice on benefits and debt. We are also seeing an increase in the numbers of housing enquiries. We will seek to expand our capacity for housing advice. The Legal Aid Agency has recently given us a contracl to provide legal aid housing advice in the offices of Citizens Advice Kingston. We will also seek unrestricted sources of income that will help us meet overhead costs including rent and utilities. Financial Review Tolal income increased by £91,377 (5.4 /0) to £1,793,891 compared with the previous year's £1.702,514. Grant incorne increased by £69,466 (6°/0) to £1,220,489 from £1,151,023 (SWL St George's NHS Trust has been reclassified as unrestricted contract income}. This was due to increased income in Pensionwise, City Bridge, Ukrainian Refugee Support, Debt First Aid, Food Bank Project and new funding for Energy Caseworker. Some funding such as Reaching Communities and Henry Smith came to an end and a reduction in funding for Debt Free London, Trust for London and EU Settlement Grant. Contract income decreased by £28,696 {6.080/0) to 443,186 from £471.882 {SWL St George's NHS Trust has been reclassified as unrestricted contract income). Costs increased by £117,174 (6.9°/0) to £1,813,109 from £1,695,935. This was due largely to increased staff numbers in Ukrainian Refugee Support, Debt First Aid, Food Bank and Energy Caseworker. The net result for the year was defjcit of £19,218 before other recognised gains and losses. Sutton Bomugh Citizens AdvKe 8ure8UX Fin8nci81 Report andAccount$ 202Y124
SuttonTorough C"itizens AdvICeureau- (Citizens Advice Sutton) Trustees, Report 1 April 2023 to 31 March 2024 The deficit on the pension scheme has decreased to £155,000 which resulted in a recognised gain in the accounts of £214,000. The result is a net surplus for the year of £194,782 and a net asset in the balance Sheet of £331,672. The deficit of the scheme does not resLtIt in an immediate cash flow impact on the charity This deficit will be cleared with an increase in pension contributions over the remaining working lives of the employees, as determined by the Trustees of the Pension Scheme. ststement of Directors. Responsibilities The Trustees (who are also the directors of Sutton Borough Citizens Advice Bureaux for the purposes of company law) are responsible for preparing the trustees, annual report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards {United Kingdorn Generally Accepted Accounting Practice). Company Law requires the directors to prepare financial statements for each financial year. Under company law, the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company as at the balance sheet date and of ils incoming resources and application of resources, including income and expenditure, of the charitable company for that period. In preparing these financial statements the directors are required to.. Select suitable accounting policies and then apply them consistently., Observe the methods and principles in the Charities SORP 2019 {FRS 102)., Make judgements and estimates that are reasonable and prudent., and Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in operation. The directors are responsible for maintaining proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. In so far as the trustees are aware= there is no relevant audit information of which the charitable company's auditor is unaware,. and the Trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information. Audltors Kingston Burrowes Audit Ltd are deemed to be re-appointed under section 487(2) of the Companies Act 2006. Small Company Provl8lon This report has been prepared in accordance with the special provisions for small companies under part 15 of the Companies Act 2006. Approval This report was appr tees and signed on their behalf by: Andrew Theobald - Chair and Trustee Date.. ]/. 12.eol¥ Sutton Borough Qtizens Advice Bureaux 10 Financial Rwrt 8ndAcInIS 202314
•NDEPEFIDENT AuOfTOR'S REPORFfo THE"foiEMBEREOF SUTTON BOROUGH CITIZENS ADVICE BUREAUX (Citizens Advice Sutton) Oplnlon We have audiled the financial 5tatement5 of Sutton Borough Cilizens Advice Bureaux (the 'charitable company,) for the year ended 31 March 2024 which mprise the Slalemenl of Financial Activities. the Balance Sheet, the Cash Flow Slalement and notes to the financial slatemenls. including a summary of significant accounting policies. The financial reporting framework that has been applied in their pparatiOn is applicable law and United Kingdom Accounting Slandafds, including Financial Reporting Standard 102 The Finanual Reporting Standard applicable in the UK and Republic of Ireland {Uniled Kingdom Generally Accepled Accounting Practice)- In our opinion the financial slatements.. give a true and fair view of the state of the charitable company's affairs as al 31 March 2024, and of ils incoming resources and application of r8sources. including ils income and expenditure, for Ihe year Ihen ended; have been propedy prepared in accordance with United Kingdom Generally Accepted Accounting Practice., and have been prepared in accordance with the requirements of the Companies Act 2006. Ba819 foropinlon We conducted our audit in accordance with Inlemalional Slandards on Auditing (UK) (ISAS {UKII and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial slatemenls section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other elhical Tesponsibililies in accordance with these requirements. We believe that the audil evidence we have obtained is sufficient and ppropriate lo provide a basis for our opinion. Concluslons relating to golng concern In auditing the financial stalemenls, we have concluded that the trustees, use of thé going concem basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any matèrial uncertainties relating to events or conditions that. individually or collectively. may cast significant doubt on the charitable company's ability to continue as a going concern for a period of al least e1ve months from when the financial slalemenls are authorised for issue. Our responslbililies and the responsibilities of the truslees with respect to going concem are described in the relevant section$ of Ihi8 Teport. Other Infofmatlon The other inforrnalion comprises the information included in the Trustees, Report, other than the financial slalemenls and our auditorfs report thereon. The Iwslees are responsible for the other information wnlained within the Trustees. Report. Our opinion on the financial statements doès not cover the other infomialion and, except lo the exlenl othe1$e explicitly staled in our report. we do not expres8 any fofft of assurance wnclusion Ihereon. In connection with our audit of the financial statemenls. our responsibility is to read the other information and, in doing so. consider whether the other information is materially inconsislenl with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misslaled. If we identify such material inconsislenaes or apparent material misstatements, we are required lo delemiine whether this gives rise to a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misslalemenl of this other information, we are Tequired to report that fact. We have rK)Ihing to report In this regard. Opinions on other matters prescribed by the Companies Act 2006 In our opinion. based on the work undertaken in the course of the audit.. the information given in the trustees, report (incorporating the directors. report prepared for the purp05e5 of company law) for the financial year for which the financial statemenls are prepared is con51slent with the financial statements,. and the directors. report. included within the trustees. report, has been prepared in accordan with applicable legal requirements. Sutton Borough Cilttens Adv Bureaux Finanal Report 8ndAccounls 2024
INDE DENT AUDITORTREPORT-TO THE"MEMBE SUTTON BOROUGH CITIZENS ADVICE BUREAUX (Citizens Advice Sutton) Matters on which we are required to rgport by exceptlon In the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have nol identified rnaterial misstatements in the directors, report, included within the tnjslees. report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 fequifes us to report to you if, in our opinion.. adequate accounting records have not been kept, or retums adequate for our audit have not been received from branches not visited by us- or the financial slalements are not in agreement with the accounting records and returns,. or certain disclosures of directors, remuneration specified by law are not made.. or we have not reiVed all the information and explanations we require for our audit., or the trustees were not entitled to prepare the financial staternenls in accordance with the small companies, regime and take advantage of the small companies, exemptions In preparing the directors, report and from the requirement to prepare a strategic report. Respon8lblIltl of tru8t••8 As explained more fully in the Directors, Responsibilities Statement (set out on page 1b), the trustees (who are also the directors of the Charitable Gompany lor the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the truslees determine is nesSary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the Iruslees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing. as applicable. matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquldate the charitable company or to cease operations, or have no realistic alternative but to do 80. Audltor's responsibilities for the audit of the flnancial statements Our objectives are to obtain reasonable assurance about whether the financial stalernenls as a whole are fre8 from material misstatement, whelher due to fraud or error, and to issue an auditorfs report Ihat includes our opinion. Reasonable assurance is a hi9h level of assurance bul is not a guarantee that an audit conducted in accordance with ISAS (UK) will always delect a material misslalement when il exists. Misslatemenls can arise from fraud or error and are consldered material if, individually or in the aggregate, they could reasonably be expected to influence the economic deci5i0ns of users taken on the basis of these financial statements. Irregularities, including fraud, are instances of non-compliance with laws and regulalions. We design procedures in line with our responsibilities, outlined above, to delect material misstatements in respect of irregularities. including fraud. The specific procedures for Ihis engagement and the extent lo which these are capable of detecting irregularities, including fraud is detailed below.. Enquiry of management and those charged with governance about actual and potential lrtigalion or claims and the identification of non-complian with laws and regulations. Reviewin9 minutes of meeting5 of those charged with governance. Reviewing financial statement disclosures and testing to supporting documentation to assess compliance with applicable laws and regulations. Auditing the risk of management override of controls. induding lesling joumal entries and other adjustmenls for appropriateness; and assessing whether the judgements made in making accounting estimates are indicative of a polential bias. Performing analytical procedures to identify any unusual or unexpected relationships that may indicate risk8 of material mlsstalemenl due to fraud. Professional scepticism in course of the audit and with audit sampling in material audit areas. Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities. including those leading to a material misstalement in the financial statements or non-mplian¢e with regulation. This risk increases the more that compliance with a law or regulation is reffloved from the events and transactions reflected in the financial statements. as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due lo fraud ralher than error, as fraud involves intentional concealment, forgery, collusion. omission or misrepresentation. A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website al.. www.frc.org.uklauditorsresponsibilities. This description forms part of our auditor's report. Sutton 8orough Citizens AdvKe 8urnaux 12 Financial Report andA6rounts 2023/124
INDE DENNUDITOTrS'REPORT TO THE'MEMBW OF SUTTON BOROUGH CITIZENS ADVICE BUREAUX (Citizens Advice Sutton) Use of our report This report is made solely lo the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Acl 2006. Our audit work has been undertaken so that we might stale to the charilable company's members those matters we are required lo stale lo them in an auditor's report and for no other purpose. To the fullest exlenl permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body. for our audit work, for this report, or for the opinions we have formed. Kevin Fisher 8A. FCA, CTA (Senior Slalulory Auditor) For and on behalf of Kingston Buowe8 Audit Ltd 308 Ewell Road Surbilon Surrey KT6 7AL Date.. Sutton 8orou9h Citiz8nsAdwce Bureaux 13 Fin8n6781 Report andAccounts 2023//24
surroN BOROUGIiCITIZEMS ADVICE BUREAUX Statement of Financial Activities and Income & Expenditure Report For the year to 31 March 2024 Notes Unrostri¢tsd fund3 Restricted funds Total 2024 Total 2023 In¢omg Activities for generating funds Inveslment income 2,759 2,759 1.848 Income from charitable acllvitles Grants Contracts and seNice level agreements Fee income Other Total income 1,220,489 1,220,489 1,151,023 443.186 124.047 443.186 124,047 3.410 1 793 891 471,882 77,761 573.402 1,220 489 1702,514 Expendltur• Raising funds Charitable activities 11,326 506.703 11,326 1,801,783 11.012 1,684,923 1,295,080 Total ex endilure 518.029 1295 080 1813 109 1,695 935 Net incomel(expenditure) for the year before transfers 55,373 (74,591) (19,218) 6.579 Transfers between funds Net income l(expendilure) befo other recognised gains and losses Other recognised 9ainsl(losses) Actuarial gainsl{losses) on defined benefit pension scheme Other losses ain$ Net movement In funds 20 68.575 (13,202) (6.016) (19,218) 12 285,000 285,000 706.000 12 83,000 629.579 200,798 (6.016) 194,782 Reconclliation of funds Total funds brou hl forward Total funds carried folard 20 20 111498 312,298 136 890 331.672 492.689 136,890 19.376 This statemenl of financial activities includes all gains and losses recognised in the year. All Incoming resources and resources expended derive from continuing activities The notes on Pages 16- 27 form part of these accounts. Sutton 8orough Citizens Advice Bureaux 14 Financial Report 8ndAGcounls 2023//24
SUT.TON BOROUGFFCITIZÉNS ADVICE BUREAUX - Balance Sheet as at 31 March 2024 Company Number 03179963 2023 2022 Notes Fixed assets Tangible fixed assets 14 Currents assets Deblors Short tem d8POSIts Cash at bank and in hand 15 160.949 200.000 312,845 873,794 270,357 200.000 218,130 688,487 Credltors: amounts falllng due wlthln one year 18 1187,1221 (182,597) Net current assets 486,672 505,890 Provision for Ilabilities 12 1155,0001 (369,000) Total net assetsl liabilities 19 331672 136 890 Funds Unreslricled.. Designated funds Other unreslricled funds Total unrestrlcled 20 20 19,358 447,938 467.296 38,648 441850 480,498 General fund defined benefit pension scheme 20 (155,000) (369,000) Restricted 20 20 19,376 331672 Total funds 136.890 These financial statements have been prepared in accordance with the special provision5 of Part 15 of the Companies Acl 2006 relating to small companies and with the Charities Act 2011. Approve nd signed on its behalf by Andrew Theobald - Trustee The notes on Pages 16- 27 fonn part of these accounts. Sutton Bomugh Citizens Advi BUouX 15 Financial Report andAccounts 2023//24
Cash Flow Statement For the year to 31 March 2024 Reconciliation of net movement in funds to net cash inflow from operations Nel incoming resources las reported) 194.782 Adjustments for: (Deduct)IAdd'. FRS102 operating pension adjustment Less income from interest and dividends Decreasel(increase) in debtors Decrease Iincrease in short lerm creditors Net ca8h rovidèd b I used In eratin 629.579 (214,000) (2.759) 136,092 22.159 91,956 (623,000) (1.848) (150,876) 64.510 activitles Cash flow statement Net cash provided byl(used in) operating activities Cash flows from investing activlties Returns on investments Note 4 Increaselldecreasel in cash and cash uivalents in the ear 91.956 (81,6351 2,759 1.848 94,715 Reconclliation of nèt CA8h Ilow to mov•m•nt In net ca8h Increase in cash in the period Nel cash and cash e uivalents at 1 A ri12023 Net cash arKI cash e uivalents at 31 March 2024 94,715 418,130 512,845 (79.7871 497.917 418,130 The notes on Pages 16 - 27 fomi part of these accounts. Sutton Borough QIiz8n$ Adv& 8uffjaux 16 Financial Report andA¢¢ounl$ 202yr24
SuTTOoROUGH CITIZENS AffiiICE BIIREAUf" Notes to the financial statements for the year ended 31 March 2024 1. Accounting Policies Sutton Borough Citizens Advi Bureaux is registered in England and Wales. The address of the registered Offi is given in the charity infomiation on page 2 of these financial statements. a) Basis ol preparation The charity constitutes a public benefit enlity as defined by FRS 102. The financial statements have been prépared in accordance with Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charits'es preparing their accounts in accordan with the Financial Reporting Standard applicable in Ihe UK and Republic of Ireland IFRS 102) issued in October 2019, the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland IFRS 1021, the Charits'es Act 2011, the Companies Act 2006 and UK Generally Accepted AOUntIng Practice. b} Going Concem The Trustees consider it appropriate for the financial statement for the year ended 31 March 2024 to be prepared on a golng concern basis under the historical cost convention. modified lo include certain items at fair value. The portion of the pension deficil of the London Borough of Sutton which is allocated to Citizens Advice Sutton has been calculated at £155.000. The balance sheet shows net assets for Ihe year end of £331,672., however, this includes the pension scheme liability of £155,000 which when excluded leaves nel assets of £486.672. The pension shortfall is being funded via future contributions, the rates of which have been sel by the pension scheme actuary. The objective of the pension scheme is lo clear the deficit over a period of 12 years beginning on 31 March 2020. The deficit of the scheme does not result in an immediate cashflow impact on the charity. This deficit will be cleared wrth an increase in pension contributions over the remaining working lives of the employees, as determined by the Trustees of the Pension Scheme. The significant accounting policies applied in Ihe preparation of these finanaal statemenls a set out below. The policies have been consistently applied to all years pTesented unless otherwise staled. c) Fund A¢¢ounling Unrestricted funds are available for use at Ihe discretion of the trustees in furtherance of the general objectives of the charity and which have not been designated for other purposes. Designated Funds are those received which have been earmarked by the Trustees for special purposes. Restricted funds are subjecled lo restrictions on their expenditure imposed by the donor. d) Incoming Resources All incoming resources are included in the slalement of financial activities when Ihe charity Is entitled to the income and the amount can be quantified with reasonable accuracy. The followlng specific policies are applled lo particular categories of income. Voluntsry income is received by way of donations and is included in full the Statement of Flnancial Activities when received. Activities for generating fvnds consist of room hire and are accounted for on a receivable basis. Surplus funds are invested in a bank deposit account lo earn interest. Interest is also eamed on the bank current account. Interest is accounted for when receivable by the Charity. Incoming resources from the charitable activities consist of Grants which are recognised as reiVed or receivable, whichever is earlier, unless they relate to a future period in which case they are deferred. Other Irorne consists of fees receNable, salary reimbutsemenl and other income from the Legal Sèniices Comrnission. These other sources of income are eamed on a receivable basis. e) Resources Expended Expenditure and liabililies are recognised on an accrual basis as soon as there is a leg81 or constructive obligation committing the charity to that expenditure. Cost of generaling funds comprises those costs associated wilh attracting future inwme. Charitable expenditLtre comprises those costs incurred by the charity in the delivery of its aclivrties and services for its beneflaries. It includes costs that can be allocated directly to such activities. Sutton Borough Citizens Advice Bureaux 17 Finanth81 Report andAcwints 20231r24
surrOBoROu.GH CI Notes to the financial statements for the year ended 31 March 2024 Resources Expended {Cont'd) Governance costs include those costs associated with meetin9 the constitutional and statutory requirements of the Charity and include the audit fees and costs linked lo the strategic management of the Charity. Overheads including Staff costs, accommodation costs and office running expenses have been charged to both the restricted and unrestricled funds and malched with the granl which have been provided under a service level agreement and contracts for this purpose. Salaries are alloGgted lo the activity in the restricted and unrestricted fvnds on a time basis. Accommodation costs a allocated lo each activity on a staff time basis and office running costs are allocated on a usage basis. Governance costs have been allocated to the general fund on a staff time basis. Fixed Assels Fixed Assets are staled at cost less accumulated depreciation. The eA)sts of assets below £2,000 are not capitalised. Depreciation is provided on all tangible fixed assets at rates Galculaled to write off the cost of each asset over ils useful life. For rates see note 14. g) Pension Costs Pension contributions payable are accounted for in the period to which they relate. The Charity makes contributions to defined benefit multi-employer pension scheme see note 12 of the accounts. The assets of the schemes are held separately from those of the charity in independently administered funds. h) Leased Assets Rentals applicable to operating leases where substantially all of the benefits and risk5 of ownership remaln with the lessor are charged lo the Income and Expenditure accounl on a slraighl line basis over the lease term. i) Deferred Grants Deferred grants are credited to the Stalemenl of Financial Activities when receivable unless they relate to a specific future period in which case the relevant part is défèrred and is recognised in that future period. l) Taxation As the company is a regislered Charity (Registration Number 1061654), carying out charitable purposes, it is exempl from corporation tax. k) Translers Between Funds Trustees have the authority to transfer amounts from the general unrestricted funds to reslricled and unrestricted funds when required. l) Debtors and Creditors Ceivable I payable within orie Year Debtors and creditors wilh no staled interest rale and receivable or payable within one year are recorded al transaction price. Any losses arising from impairment are recognised in expenditure. 2. Legal Status of the Charfty The charity is a company limited by guarantee and has no share capital. The liability of each member in the evenl ofwlnding- up is limited to £1. Sutton Borough Citizens Advic8 8ur8aux 18 FNwicial Report 8ndAcGounts 202YT24
. SUTT(XBOROUGH"CfflZENS ADVICE"BUREA¥X Notes to the financial statements for the year ended 31 March 2024 SUTTON BOROUGH CITIZENS ADVICE BUREAUX Notss to the flnanclal 8tatemants for the year ended 31 March 2024 Unrestrictod Funds Restricted Funds Totsls 2024 Totals 2023 Note 3 - Investment income Interest on bank de osils 2,759 2,759 1,848 All of the £1,848 recognised in 2023 was unrestncted funds Note 4 - Grants Pensionwise Debt Free Advice Reaching Communities Henry Smith Charity City Bridge Trust- carers 8UPPOrt Trust for London - benefits research EU Settlemenl Grant Energy Max Ukrainian Refugee Support Debt First Aid Food Bank Project Ener Caseworker 493,297 235,885 493.297 235,885 458,103 269.669 44,113 19,025 67,628 46.000 19,623 127.967 53.415 22,593 22,887 77,580 43,125 6,483 126.760 123,472 45,094 54,876 13.917 1220 489 77,580 43,125 6.483 126,760 123,472 45,094 54,876 13,917 1220489 1151023 All oflhe £1,151,023 recognised in 2023 was restricted fvnds. Note S- Contracts and 8•rvlce level agreements General Fund.. LBS I&A General Fund Health Walch Energy Advice Programme SWL Sl Geor e's NHS Trust 326.250 326.250 326 250 345,246 345,246 5,000 30,210 91,426 471.882 326,250 11.551 105,385 443,186 11.551 105 385 All of the £471,882 recognised in 2023 was unrestricted funds. Note 6 - Fe• Incom• alAidA en Housin 124,047 124,047 All of the £77.761 recognised in 2023 was unrestricted funds. 124,047 124047 77,761 Note 7 - Other incoming resources Sund Income 3,410 3,410 3.410 3,410 There was no sundry income in 2023. Sutton Borough Citizens Advice Bureaux 19 Fin8ntial Report and Accounts 2023//24
. SUTTON BOROUGH CTfizENS-.ADVICE'BUREAUX - Notes to the financial statements for the year ended 31 March 2024 Note 8 - Charitable activities Dlrect Coats Staff Staff and Costs Volunteer Expenses Support Costs Office Premises Other Govemance Costs Costs Costs Costs Total 2024 Total 2023 Fundraisin costs 11,326 11,012 Oesignated Fund General Fund Health Watch Energy Advice Programme LAA Housing Contra SWL Sl George's NHS Trust Total Charitable Activities Total Unreslricled Funds 18,783 201,770 507 57,995 19,290 288,449 4,701 23,299 30 654 267,835 5,000 4,884 42.684 41 308 568 7,954 581 81 6,136 93,764 31,037 74,489 3,139 39,563 116 44,873 312.994 324,320 352 3,846 4,185 186 97.092 475 453 486 465 5.402 85.216 506,703 518 029 31,204 1,017 Pensionwse Debt Free London Reaching Communities Henry Smith Charity Trust for London- beneffts resear.ch EU Selllement Grant city Bridge Trust- carers support Energy Max Ukrainian Refugee Support Debt First Aid Food Bank Project Ener Caseworker Total Restricted Funds Total Ex enditure 412,989 254,242 3,390 1,353 34,664 20,526 41,866 21,622 51 1.152 748 494,112 298,519 458,103 304,755 71,759 28,214 28 33.293 6,483 135 1,967 2,162 75 37,635 6,483 46,028 30,966 27,994 86,831 212 1,960 6,494 2,046 7,107 41,469 35,207 63 246 73,744 136,331 67,627 121,099 117,150 40,257 46,115 11.686 1,037 040 90.006 2 809 1295 080 1209 470 1 361,360 121 210 161,995 3 827 1,813,109 1895 935 Of the £1.695,935 expendilure recognised in 2023. £486,465 was charged lo UnsIr1ded funds and £1.209,470 was charged to restricted funds. 522 251 7,514 3.278 3,278 7,995 3.604 3.604 12 276 125 133,469 47,519 53.351 34,891 22,929 23,099 225 124 11936 152 782 Note 9 - Governance costs Unrestricted Restrlcted Total Funds Total Funds Funds Funds 2024 2023 Audit fee 3,800 27 3.800 27 3.910 50 Other 3.827 3.827 4,838 All of the £3,960 expenditure recognised in 2023 was charged to unrestricted funds. Sutton Boffjugh Citizens Aoknce Burnaux 20 Financigl Report and Accounts 2023/124
SUTTON BOROUGH CITIZENS ADVICE BUREAUX Notes to the financial statements for the year ended 31 March 2024 Note 10 - Staff costs 2024 2023 Wages and salaries Employels Nl costs Staff ension costs Total. 1,137,355 101.164 104.058 1 342.577 1,088,307 100,515 95,893 1,284.715 The avera e number ol em ees FTE was.. 32 The average number of employees was.. 40 41 During the year the ¢harily made statutory redundancy payments lolalling £19,290. No employees received total employee benefits (excluding employer pension costs) of more than £60,000 per annum. No trustee received any remuner81ion in respect of services as a trustee during the year {2023.' £0). The total amounl of employee benefils received by key management personnel wa5 £351.677 (2023-. £340,258). Under FRS 102 employee benefits include gross pay. benefits in kind. employerfs National Insurance Contributions and employels pension wsls. Note 11- Nel incoming resources for the year Thls is stated after charging.. Operating Lease Audit Fee 2024 2023 48,000 3,800 48,000 3.910 Note 12- PenBlon Costs and Llabllltle• The disclosures below relate to funded liabilities within the London Borough of Sutton Pension Fund (the Fund) which is part of the Local Governmenl Pension Scheme (LGPS), Citizens Advice Sutton ICAS) participates in the Fund which up to 31 March 2024 piovided defined benefits based on members, final pensionable salary. From 1 April 2014 the Scheme provides benefits based on members. career average salary, with preserved rights for benefits eamed under the final salary provisions. CAS closed the stheme to new members with effect from 1 January 2011 although existing members were pemiitted to accrue service benefits during their employment with CAS. CAS'S contribution for 2023124 was 21.60/0 plus a fixed contribution of £36,000 and the employees, contribution was 6.5% of gross salary. In accordance wilh Financial Reporting Stsndard No. 102 (FRS102) disclosure of rtain information ¢onGerning assets, liabilities. income and expenditure related to pension schemes is required. This is set out below. CAS membership statistics The table below summarises the CAS membership data, as at 31 March 2022 for member5 receiving funded benefits. Member data Summary Number Salarylpension £000 148 26 65 Average age Actives Deferred pensioners Pensioners 57 59 71 18 New Early Retirements Number Total Pension Accrued 5,891 Total Pension Actual 5,891 Redundancy Efficiency Other The service cost for the year ending 31 March 2024 is calculated using an estimate of the total pensionable payroll during the year. The estimated total pensionable payroll during the yeaf is £115,000. as advised by CAS. Sutton Bomugh CitenS Aobice Bureaux 21 Fin8nci81 Report and Accotjnls 202Wn4
SUTTON BOROUGH CITIZENS ADVICE BURÉAUX Notes to the financial statements for the year ended 31 March 2024 Scheduled contributions The table below summarises the minimum employer contributions due from CAS lo the Fund over this inter-valualion period. The calculated cost of accrual of future benefits is 21.6•/0 of payroll p.a. The monetary amounts are due to be paid in monthly inslalments. Minimum employer contributions due nod be Innln Percent of payroll Plus monela amount 1 Apr 2021 1 Apr 2022 1 April 2023 £OOOs 35 36 38 CAS may pay further amounts at any time and future periodic contributions, or the timing of contributions may be adjusted on a basis approved by the actuary. Contributions for thé aceounting p•rlod ending 31 March 2025 CAS'S regular contributions to the Fund for Ihe accounting period ending 31 March 2025 are estimated to be £25.000. There will be an additional fixed contribution of £36,000. Flnanclal as8umption8 The financial assumptions used to calculate the results are as follows.. A8 at 31 March 2024 2023 2022 Discount rale Pension increases Sala 4.800 2.800/0 2.800 4.75Y. 3.200 As at 31 March 2024 the actuary's estimate of the duration of CAS'S funded obligations is 14 yèars. Demographlclstatistlcal assumptions Life expectancy is based on the Fund's Vitacurves with improvements in line with the CMI 2022 rnodel, with a 250/0 weighting of 2022 data. a 00/0 weighting of 2021 (and 2020) data, standard smoothing (Sk7). initial 8djuslment of 0.250/0 and a long-term rale of improvement of 1.5% p.a. for both males and females. Based on these assumptions. the average future life expectancies at age 65 for the Employer are summarised below.. ex eclanc fr Retiring today 065 ear8 Males Females Males Female ar 2024 21.0 23.9 22.8 31 Mar 2023 21.1 24.1 23.0 25.8 1 Mar 2022 21.4 24.1 22.9 25.8 Retiring in 20 years A880ts The eslimated asset allocallon for CAS as at 31 March 2024 is as follows.. A$set breakdown 31 Mar 2024 31 Mar 2023 £000 1,252 367 281 258 £000 1,136 479 259 120 Equities Gills and other bonds Propety Cash Total 570/ty 24Yo 13% 6/0 13Q/o 120/ 100°A Formal actuarial valuations are carried out every three years the most recent being the valuation as al 31 March 2022. The accounting balance sheet position as al 31 March 2024, and the projected charge lo the P&L for 2024125, are therefore based on a new ro11-foard from the 2022 funding valualion. Results and disclosures for the year to 31 March 2023 The actuary estimates thal the value of the net liability as at 31 March 2023 is a liability of £369,000. The resufts of the actuary's calculations for the year ended 31 March 2023 are set out in the lables below.. Table 1: Statement of financial position as at 31 March 2024 Net pension asset as at 31 Mar 2024 £000 2,313 31 Mar 2023 £000 2,363 31 Mar 2022 £000 3,212 Present value of the defined benefit obligation Fair value of Fund assets bid valu N t defined benefit liabili asse 155 369 99 Sutton 8offjugh Citizens Advice 8UauX 22 Financial Report andAccount$ 2023/r24
SUYTON-BC)ROUGH-CITIZENS ADE BUREAUX- Notes to the financial statements for the year ended 31 March 2024 Table 2: Statement of profit and lo for the year to 31 March 2023 The amounts recognised in the profit and loss statement are- Year to 31 Mar 2024 £000 55 16 Year to 31 Mar 2023 £000 servi cost Net interest on the defined liability (asset) Administration ex en Total lossl rofit 27 71 83 Tablo 3: Asset and benefit obligatlon recon¢llIaQTh forthè year to 31 March 2024 Reconciliation of opening and closing balances of the present value of the defined beneflt obligations Year to 31 Mar 2024 £000 2,363 55 109 {88) (14) Year to 31 Mar 2023 £000 3,212 56 87 (979) (76) Opening defined benefit obligation Current Service cost ' Interest cost Change in financial assumptions Change in demographic assumptions Experience105sllgainl on defined benefit obligatton Estimated benefits paid nel of transfers in Contributions by Scheme participants and other employers Other ex erience ' Closin defined benefit obll ation (190) (71) 126 Reconclllatlon of openlng and clogln9 balancos of the falr value of Fund assets Year to 31 Mar 2024 £000 1,994 93 160 95 Year to 31 Mar 2023 000 2,220 80 (184) 52 Opening fair value of Fund assets Interest on assets Relum on as5els less interest Contributions by employer including unfunded Contributions by Scheme participants and other employers Eslimaled benefits paid plus unfunded net of transfers in ex rience Closin Fair value of Fund assets (190) (71) The current service cost includes an allowance for 8dminislralion expenses of 1.1 Oh of payroll. The other experience on obligations includes an allowance of £72,000 for the April 2024 pension increase order impact. The actuary estimales Ihal the present value of funded obligatlons {tolalling £2,313,000) comprises 8pproximal8ly £777.000, £585,000 and £951.000 in respect of employee members, deferred pensioners and pensioners respectively as at 31 March 2024. CAS'S fair value of plan assets Is less than 1Yth of the Fund's total. Table 4: Projected pension expense for the year to 31 March 2025 Projection for the year to 31 March 2025 Assets £000 Obligatlons £000 25 Net asseulliability) of (21.7/0) 89.60/9 94.8°/0 £000 {25) 103 109 31 Service cost ' Net interest income on plan assets Interest cost on defined benefit obli Total lossl rofil 103 alion 103 109 134 The current service cost includes an allowance for administration expenses of 1.10/0 of payroll. The monetary value is based on a projected payroll 01 £115.000. The actuary estimates Ihal CAS'S contribulions for the period to 31 March 2025 will be approximately £61.000. S¢rtton Borough Ciltiens A(fvico 8ur8aux 23 Finanal Report andA¢¢ounls 202/24
SUTTON B"OROUGH CITIZENS ADVICE:BUREAUX-. Notes to the financial"statements for the year ended 31 March 2024 Table 4: Sensltlvlty analysis The sensitivities regarding the principal assumptions used lo measure the scheme obligations are set out below.. Change In assumptions at 31 March 2024 Approxlrnate % Increase In defined benefit Obli ation 1% 4/0 0% Approxlmate monetary amounl £000 35 93 0.10/0 decrease in Real Discounl Rate 1 year increase in member life expectancy 0.10/0 increase in the Salary Increase Rale 0.10/0 increas in ion Increase Rate Noto 13 - Trustees, expenses No trustee was paid expenses during the year- (2023.. £nil) Note 14- Tangible fixed assets Llft Computer Equlpment Fixtures & Flttlngs Total At 1 April 2023 86,297 13,560 28,704 128,561 Disposals 'Al 31 March 2024 86,297 13,560 28.704 128,5611 Accumulated depreciation At 1 April 2023 Charge for the year ryciisposals At 31 Marth 2024 Nel Book Values Al 31 March 2023 At 31 March 2024 13,560 128,561 86.297 13,560 28.704 128,561 Note 15 - Debtors 2024 2023 Trade Debtors Accrued Income and prepayments Other debtors 50,946 106,919 253,693 16,664 270,357 160 949 Sutton Borough Citizens AdvKe Bureaux 24 Finan¢ial Report andAccounts 2023/rd4
-'SUTTOPFBOROUGH CITIZENS ADVICE BUREAUf- Notes to the financial statements for the year ended 31 March 2024. Note 16- Creditors: amounts falling due within one year 2024 2023 Trade Creditors Deferred income and accruals Other creditors 114,174 69.148 3,800 187 122 121.245 44,103 17.249 182,597 Deferred income analysis 2024 2023 Deferred income brought for4vard Additions during the year Amounts released to income Deferred income carried forward 44.103 41,059 44,103 63,138 44,103 Deferred income of £41,059 {2023'. £44,103) included above relales to grant incorne reiVed during the year but relatin9 to a future accounting period. Note 17 . Obligations under1oa809 At 31 March 2024 the charity was committed to making the following payments.. under nOnncelIable operating leases 2024 Land & Photocopler Buildings 2023 Land & Buildings Photoeop.ler Operaling lease which is renewable within One year Two lo five Total 3,000 45,000 9,000 135,000 164 45,000 180000 225 000 ears Noto 18 - De#lgnated fund8 2024 2023 Replacement of Equipment fund Redundan Fund Balance at 31 March 19,358 19,865 18,783 38,648 Sutton Borough Citizens A(fvice Bureaux 25 Finanal Report and Accounts 2023//24
surroN BOROUGH CIT*ZENS ATiVICE:BUREAUX'""'- -Notes to the financial statements for the year ended 31 March 2024 Note 19 - Analysis of fund assets Totsl Pension Unrestrictsd Restricted Total funds fund funds funds 2024 Unrestricted D08ignatsd funds fund• Total funds 2023 2024 Debtors Deposits Cash Creditors Provision 4,084 200,000 253.590 (9.736) 4.084 200,000 272.948 39,897 (9.736) 1177,386) 155.000 312,296 156,865 160,949 200.000 312.845 (187,122) 155.000 331,672 270.428 200,000 218,130 (182,597) 369.Cw)O 136,890 19358 155000 155.000 447.938 19,358 Comparison information from the analysis of net assets betrween funds is as follows: Total Pension Unrestrlcted Restricted Totsl fund8 funds funds funds 2023 Unrestricted Desl9nated funds funds Total fund• 2022 2023 Debtors Deposits Cash Creditors Provision 1.929 200.000 271.816 (31.8951 1.929 200.000 310.464 (92.334) (31.895) (150.702) 268.428 270,428 200,000 218.130 1182.5971 369 000 136890 119,481 200,000 297,917 (118,087) 992 000 492,689 38,648 369.000 369,000 441,850 38,648 111,498 25,392 Sutton Bomugh &bz&ns 8ure8ux 26 Fln8no"81 Report 8ndAcrounl$ 2024
Notes to the financial statements for the year ended 31 March 2024 Note 20- Movement In funds Balance 0110412023 Incoming Resources resources expended Transfers between funds Gainsl Balance ILossesl 3110312024 2024 Unrestricted funds Designated funds Other unreslricteo funds.. General Fund and Other Income Ener9y Advice Programme Legal Aid Agency Housing SWL St Geor e's NHS Trust Total Other Unrestricted Funds Defined benefit ension scheme Total unrestricted funds Restricted Funds Pensionwise Debl Free London Trusl for London EU Selllement Grant City Bridge Trust Energy Max Energy Caseworker Debt First Aid Food Bank Project Ukrainian Refu eesu Total Restricted Funds Tolal funds 38.648 (19,290) 19,358 474,527 332.420 11.549 124,048 105,385 573.402 (299,775) (6,135) 193,764) 99,065 {498,739) (68,575) 438,597 5,414 12,3931 {32,677) 441.850 369,000 111.498 (68,575) 447,938 155,000 312 296 214,000 214,000 573,402 518,029 68,575 493,297 235.885 43.125 6,483 77.580 126,760 13,917 45,094 54.876 123.472 1220.489 1 793,891 (494,111) (298,519) (37,636> 16,483) 173,744) (136,3301 {13.9171 {47,519) {53,351) 133470 1,295,080 1813 109 814 62,634 5,489 3,836 6.868 2,702 2.425 1,525 25.392 136.890 19.376 331672 214,000 Transfers have been made to reallocale costs charged to restricted furKls and to cancel the designation of funds for the Building Repair and Redecoration Fund. Comparalive information for the movement in funds is as follows= Balanco Incoming Re80urce8 0110412022 r•8ources expended Transfers between Gain51 IL088esl Balance 3110312023 2023 Unrestrlctsd funds Oesignated funds Other unrestricled funds.. General Fund and Other Income Health Watch Energy Advice Programme Legal Aid Agency Housing SWL St Geor e's NHS Trust Total Olher Unreslricled Funds Defined benefit ension scheme Total unreslricled funds Restricted Funds Pensionwise Debt Free London Reaching Communities Henry Smith Charity Trust foT London EU Settlemenl Grant City Bridge Trust Energy Max Debt First Aid Food Bank Project Ukrainian Refu eesu Total Reslricted Funds Tol81 funds 38,648 38,648 447,090 12,499 347.094 5.000 30,210 77,761 91,426 551,491 (278,847) 15,000) (31,037) (74.489) {40,810) (12,499) 827 474,527 (35,949) (32,677) 423.840 992.000 529712 (486,4631 {46,818) 441,850 369.000 111498 623,000 623,000 551491 486 463 458.103 269.669 44,113 19.025 46,000 19.623 67,628 127.967 22.593 22,887 (458,103) (304,755) (71,759) (28,214) {46,028) 130.967) {67.628) (121,099) {22.929) (23,099) 34,891 1,151,023 (1,209,472) 1,702,514 1.695,935 35,086 27,646 9,189 28 11,344 (160) 160 6,868 336 212 ort 37,023 492,689 46,818 25,392 136 890 623,ODO Sutton Borough Citizens Advice Burnaux 27 Finan¢ial Report and Accounts 202Y124
SUThON BOROUGFfciTIZMS ADVICE BUREAUX-_ Notes to the financial statements for the year ended 31 March 2024 Note 21- Related parties CAS is a member of Cttizens Advice and is subject to Citizens Advice audit every thfee years. Membership entitles CAS to access the support systems provided by Citizens Advice. induding the AdviserNet Information System. Bureaux Management Information System, Bureaux Mana9ement Consultancy Line and the Volunteer Training Information System. CAS has the Specialist Quality Mark in housing {awarded by the SQM Delivery Partnership on 4th March 2013 as a condition of holding a Legal Aid Agency contract). CAS also holds the Advice Quality Standard wilh casework in employment. welfare benefits and housing awarded on 16th January 2013 by the Citizens Advice Audit Service and the Advice Quality Standard with casework in housing awarded on 19th September 2013. There are no other related paty transactions to report. Note 22- Contlngent assets The charitable company has been awarded muS1i-yeaT grants with specified or implied timeframes which preclude recognltlon of the fvll amount. The total amount of contingent assets at 31 March 2024 (2023.. £620,476) was £638.979. Sutton Borough Ciliz8ns Advth Bureaux 28 Finan81 Report andA¢¢ounts 2023/f24