SUTTON BOROUGH CITIZENS ADVICE BUREAUX
Operating as CITIZENS ADVICE SUTTON
Charity number: 1061654
Company number: 03179963
Financial Report and Accounts
for the Year Ended 31 March 2024
'ADHXUX61•
1411212024
COMPANIES HOUSE
A15
#110

Page
TRUSTEES, REPORT
Reference and Administrative Details
Name and Registered Office
Professional Advisers
Structure, Governance and Management
Governing Document
Trustee Board
Elections to the Trustee Board
Trustee Induction and Training
Organisational Structure
Related Parties
Internal Control
Objectives and Activities for the Public Benefit
Strategic Objectives
Activities and Outcomes
Achievements and Performance
Plans for Future Periods
Financial Review
Statement of Directors, Responsibilities
10
Independent Auditorfs Report
FINANCIAL STATEMENTS
Statement of Financial Activities and Income & Expenditure Report
14
Balance Sheet
15
Cash Flow Statement
16
Notes to the Financial Statements
17-28
Sutton Borough Q"tizens Advice Bureaux
Financial Report 8ndALxounls 202￿r24

Sutton BorouglrCtritizens-Advice Bureaux -
(Citizens Advice Sutton)
Trustees, Report 1 April 2023 to 31 March 2024
Reference and Administrative Details
Name. Charity Number, Company Number and Registered Office
Sutton Borough Citizens Advice Bureaux (operating as Citizens Advice Sutton) is a charitable company limited by
guarantee. The registered Charity Number is 1061654 and the Company Number is 03179963. Citizens Advice Sutton
is authorised and regulated by the Financial Conduct Authority- FRN617761. The registered office is 68 Parkgate Rd,
Wallington, SM6 OAH.
Professional Advisers
Bankers
CAF Bank
25 Kings Hill Avenue, West Malling, Kent ME19 4JQ
Auditor
Kevin Fisher
Kingston Burrowes Audit Ltd
308 Ewell Road, Surbiton, Surrey, KT6 7AL
Structuro, Governance and Management
Structure, Gov•rnanc• and Management
The trustees present their annual report and financial statements of the charity for the year ended 31 March 2024. The
financial statements have been prepared in accordance with the accounting policies set out in Note 1 to the accounts
and comply with the Charity's trust deed, the Charities Act 2011, the Companies Act 2006, Statement of Recommended
Practice (SORP), Accounting and Reporting by Charities and United Kingdom Generally Accepted Accounting Practice.
Governing Document
Citizens Advice Sutton incorporated on 29th March 1996 as amended by special resolutions dated 14 May 2003, 8th
September 2004, and 8th September 2009, and regislered as a charity on April 1997, The company was establishéd
under a Memorandum of Association which established the objects and powers of the charitable company and is
governed under its Articles of Association. In the event of the company being wound up each member is required to
conlribute £1.00.
Trustee Board
The directors of the company are also charity trustees for the purposes of charity law and under the company's Articles
as members of the Trustee Board. Citizens Advice Sutton has a broad client base, and the Trustee Board seeks to
reflect the diversity of the local community. The Trustee Board has a minimum of four and a maximum of 25 trustees
who meet quarterly and are responsible for the strategic direction and policies of the charity- The trustees are from
professional or business backgrounds relevant to the charity or with involvement in other voluntary sector organisations.
The Finance Manager and Chief Executive Officer attend the Board meetings but have no voling rights. All Board
members give their time freely and no remuneration was paid in the year beyond the reimbursement of reasonable
expenses. The Board members listed below held office during the whole year to 31 March 2024 and to the date of this
report unless otherwise stated.
Board members 2023124.
Andrew Theobald, Chair,. Phillip Ang, Treasurer., Jason Gold, Chair of Risk Committee., Ashley Thomas, Information
Assurance Accounting Officer. Paul Lawrence" Veronica Miller., Peter Honour,. Nigel Quinney and Sam Sundaram (from
30 October 2024).
Principal Executives 2023124
Steve Triner, CEO and Company Secretary
Godfrey Bwalya, Finance Manager
Elections to the Trustee Board
Under the requirements of the Mernorandum and Articles of Association, the members of the Trustee Board are elected
to serve for a period of three years after which they must be re-elected at the next Annual General Meeting. In practice,
all the members of the Trustee Board retire just bèfore each Annual General Meeting and offer themselves for re-election
if they wish to stand. At the 2023 AGM all the Trustees who stood down were re-elected.
Sutton Borough Citizens Advice Burgaux
Fin8nci81 Report and Acrounts 202wr24

Sutton BorougFCitizens Advic-e Bureaux
(Citizens Advice Sutton)
Trustees, Report 1 April 2023 to 31 March 2024
Trustee Induction and Training
The Trustee Board operates a formal selection procedure for potential new members. The procedure includes..
Invitation to informally meet the Chief Executive and Chair
Provision of information about the organisation including the organisation's aims and principles, research and
campaigns, annual review, and annual report
Provision of an application form and confidentiality declaration
Formal nomination to Trustee Board and invitation to join the next meeting
Provision of induction pack including welcome letter, information about Trustee Board, schedule of board meetings,
details of sub committees, equalities data form, code of conduct, request for profile information and register of
interests. New Trustees are encouraged to visit the offices, meet staff and volunteers, and obsen4e intepliews etc.
Trustees are offered opportunities to attend suitable trustee training courses, either locally or at the offices of
National Citizens Advice.
Organisatlonal Structure
Day to day responsibility for running the organisation rests with the Chief Executive Officer, who works with a Senior
Management Team (SMTI to ensure the service meets ils aims and complies with relevant standards. The SMT includes
the Chief Executive and five Senior Managers, including the Finance Manager. The SMT ensures that advice is delivered
to the standards required by Citizens Advi￿ and other stakeholders. Carefully selected, trained, and supported
volunteers provide a high proportion ofthe advice to our clients including supporting our telephone contact centre, drop-
in centre, and advice by appointment.
The remuneration of key management staff is set by the board. It is informally benchmarked against comparable roles
in London Local Cilizens Advice. every so often a London LCA will run a survey of remuneration. We can also
benchmark against the salaries in job adverts. The trustees believe that senior salaries are about average for London
LCAS of our size.
Related Parties
Citizens Advice Sutton is a member of Citizens Advice (the National Association of Citizens Advice Bureaux) and
complies with their membership scheme.
The charity was funded in 2023124 by..
The London 8orough of Sutton through a sub-contract with Community Action Sutton who have a contract with the
council to provide information and advice to residents
The London Borough of Sutton through a grant to support people from Ukraine
The Legal Aid Agency through a contract to provide housing advice
The Money and Pension SeNice who, via Toynbee Hall, fund the Debt Free Advice partnership of which Citizens
Advice Sutton is a member
The Money and Pension Service who, via Citizens Advice, fund Pension Wise
The National Lottery
Citizens Advice through the Energy Advice programme and the Energy Casework project
Trust for London
City 8ridge Twst
The Energy Redress Scheme, via the Energy Savings Trust
The Home Office who funded our EU Settlement Scheme project
Citizens Advice Sutton also worked with other local public services, the local voluntary sector, and local solicitors, firms
to deliver advice and information services in line with its aims.
Internal Control
The Trustee Board carries out the following internal control activities..
Setting a budget for each financial year
Approving authorised signatories for bank accounts and setting limits on delegated financial authorities
Monitoring financial performance against budget
Reviewing the risk register
Reviewing the reserves policy
Conducting such internal reviews as it sees fit
Ensuring that accounting rules are followed and that an independent audit is conducted.
Sutton Bomtoh Citizens Adwce Bureaux
Fin8n¢ial Report and A￿O￿nIS 202W/24

Sutton Borough Citizens Advitè Burea-ux
(Citizens Advice Sutton)
Trustees, Report 1 April 2023 to 31 March 2024
The Planning and Finance Committee is a standing committee of the Trustee Board. The Planning and Finance
Committee membership comprises.. the Trustee Board Chair., the Treasurer, who chairs the Committee, and up to three
other Trustees. The Chief Executive attends the Planning and Finance Committee meetings. The Committee considers
financial and strategic issues and formulates recommendations to the Trustee Board. The Committee has also been
given delegated authority by the Trustee Board to decide on the initiation or termination of projects where the income
or expenditure in those projects is up to 100/0 of the total income of Citizens Advice Sutton.
The Risk Committee is a standing committee of the Trustee Board. The Risk Committee membership comprises the
Risk Committee Chair. the Trustee Board Chair, the Treasurer, and up to three other Trustees. The Chief Executive
attends the Risk Committee meetings. The Committee considers non-financial risks and formulates recommendations
to the Trustee Board. The role of the Risk Committee is to support the Trustee 8oard in the management of risk, by
helping ensure significant risks are identified and analysed and an action plan to mitigate risk Is drawn up and
implemented effectively.
Investment Pollcy
Under the Memorandum and Articles of Association, the Charity has the power to make any cash investments that the
Trustees see fit.
Reserves Pollcy
The designated reserves as of 31¥t March 2024 stood at £19,358 and other unrestricted reserves amounted to £447,938.
Total unrestricted reserves before the pension scheme deficit stood at £467,296. Restricted reserves at the year-end
were £19,376. The charity has unrestricted reserves (excluding designated reserves) to provide for about three months
operating costs. Citizens Advice Sutton will aim to raise the level of these reserves to about four months operating costs
in the future.
A valuation of the final salary pension scheme (under FRS102 rules) was carried out on 31 March 2024. The valuation
determined that the deficil stood at £155,000, which when included in Ihe balance sheet produces a total net asset of
£331,672. The details of the pension scheme and deficit are given in Note 12 to the accounts. The Trustees believe
that Citizens Advice Sutton should continue to be regarded as a going concern for the reasons given in Note 1b. The
Trustee Board will continue to monitor closely the financial position and take any necessary actions to maintain its status
as a going concern.
Risk Nlanagement
The Trustee Board and the Risk Committee monitor the risk register regularly to ensure that action is taken. and systems
are in place to manage identified areas of risk. Citizens Advice Sutton continues to review its procedures and policies
to ensure that they are consistent with best practices. The charity focuses on the following major areas of risk:
Flnancial Control. The Finance Manager produces detailed management accounts every month which are reviewed
by the Treasurer. Current managemenl accounts are presenled to the Trustee Board and the Planning and Finance
Committee at every meeting. The performance against budget is monitored and any actions required to rectify
underperformance are identified
Non-Flnanclal Risk control. The Chair of the Risk Committee works closely with the CEO to mainlain an up-to-date
Risk Register. The Risk Register is reviewed by the Risk Committee.
External Stakeholder Relationships. The Trustee Board attaches high importance to developing and maintaining
good extemal stakeholder relationships. Citizens Advice Sutton relies on its excellent reputation for delivering timely
and effective advice to members of the public to persuade stakeholders to support Citizens Advice Sutton financially
and in other ways.
Key risks have been mitigated in the following ways..
Income. Ensuring that the organisation maintains an adequate level of income to carry out its charitable objectives.
Trainlng. Ensuring that all staff and volunteers are properly trained, supported, and supervised as they carry out
their activities.
Financial Procedures. The Trustee Board has approved and keeps under review, a set of Financial Procedures
which define the ways in which all financial transactions are to be authorised and recorded.
Insurance. Ensuring adequate insurance cover for professional indemnity. assets, employees, trustees, and
volunteers carrying out work for and on behalf of Citizens Advice Sutton.
Sutton 8omugh Citizens Advice 8ureaux
Fln8nci81 Report and Accounts 2023//24

Sutton Borough C'itizens Advfce Bureaux
(Citizens Advice Sutton)
Trustees. Report 1 April 2023 to 31 March 2024
Information Assurance
Citizens Advice Sullon has adopted the Information Assurance (IA) policy as recommended by Citizens Advice. In
summary, the way in which information risks are managed under this policy is as follows..
A member of the board, who has undertaken appropriate training is the Information Assurance Accounting Officer
(IA40) and ensures that all significant information risks are discussed and approved at Trustee Board level.
The Chief Executive is the Senior Information Risk Officer (SIRO) and owns the information risk policy and provides
advice to the Trustee Board.
Specific groups of infomiation assets, for example client data, have been identified and individual members of staff
appointed as the Information Asset Owners11A0) for each group.
All staff, volunteers, and board members complete basic data protection training with annual refresher training. The
IAAO, SIRO and all IAOS have completed additional, advanced IA training. All staff and volunteers sign, and re-sign
every year, the Acceptable IT Usage policy.
Management of information risks is a standing item on the agenda of all Twstee Board meetings, to ensure they are
reviewed alongside other risks.
CONSUMER DUTY
We are authorised and ￿gUlated by the Financial Conduct Authority. We comply with the Consumer Duty and therefore
we act to deliver good outcome5 for our clients. We can provide evidence that these outcomes are being met.
OBJECTIVES AND ACTIVITIES FOR THE PUBLIC BENEFIT
STRATEGIC OBJECTIVES
The stated objectives of Citizens Advice Sutton are the promotion of any charitable purposes for the public benefit by
the advancement of educalion, the protection of health and the relief of poverty, sickness, and distress in particular, but
without limitation, for the benefit of the community in the area of the London Borough of Sutton and the surrounding
areas. Citizens Advice Sutton meets these objects through the following activities..
Providing the advice people need for the problems they face
Working to improve the public policies and praciices thal affect people's lives
The Trustee Board has complied with the duty in section 4 of the 2011 Charities Act to have due regard to guidance
published by the Charity Commission on public benefit, both when reviewing the Citttens Advice Sutton's aims and
objectives and in planning future activities.
ACTIVITIES AND OUTCOMES
OUR BENEFICIARIES
All of the information below relates to the year 111 April 2023 to 31st March 2024 and is taken from our Charitylog System.
We provide informalion about our debt and Pension Wise services in separate sections of this report. In 2023124, we
recorded contact5 Wlth 7,034 named individual people. Many of our clients contacted us multiple times during the year.
We also recorded 4,258 anonymous contacts. These figures exclude people who contacted our specialist debt service
or Pensionwise. These services use different case recording systems.
62°/ts of our clients were female and 380/0 rnale. People of W￿rkIng age are particularly likely to need our service. Young
adults aged between 16 and 24 are compared to the borough population, a small proportion of our clients. People aged
be￿een 25 and 64 are, compared to the population of the borough, a high proportion of clients. Young people are less
likely to need our serVi￿- but are encouraged lo access it when needed. Young people are more likely to be living with
family, and not liable for housing costs, more likely to be in education - so do not have employment problems and less
likely to be needing means tested benefits. Older people may be less likely to need our service but are also encouraged
to access it when needed. Older people are less likely to have welfare benefit disputes and in Sutton, older people are
less likely to be resident in private rented accommodation. A high proportion of our clients were minority ethnic people,
with people who are relatively new to the country making up high proportions of our clients- e.g. people who described
themselves as 'white-other (than British), made up over 140k of our clients. Over 500/0 of our clients live alone.
Sutton Borough Cthzens Advice Bureaux
Financial Report andAGcounts 202yr24

Sutfvn Borough Citizens Advice Bureaux
(Citizens Advice Sutton)
Trustees, Report 1 April 2023 to 31 March 2024
A very high proportion of our clients are resident in rented accommodation. Approximately 260/0 of our clients were
resident in private rented accommodation but only 18.70/0 of the borough's population are resident in such
accommodation. 420/0 of our clients were resident in social rented accommodation compared with only 14.20/0 of the
local population. The London Borough of Sutton is comprised of20 wards. Many of our clients are resident in the wards
of the borough that have a high proportion of people living on low incomes and l or are resident in private rented
accommodation. Over 24°/o of our clients were resident in three wards - Sutton Central, St Heller West and St Heller
East. These three wards have some of the highest numbers of Universal Credit claimants In the borough.
Access to Our services
Our main services are available to anyone who lives or works in the London Borough of Sutton. We aim to be as
accessible as possible to people who need our service. Our telephone contact centre runs Monday to Friday tse￿een
9.00 am and 5.00 pm. Our Drop-ln Centre Is open to visitors Monday to Friday between 10.00 am and 3.00 pm. People
can also submit enquiries to us through a simple form on the Citizens Advice Sutton website.
We aim to resolve clients, enquiries when possible and appropriate, at the first point of contact. We work with partner
agencies to ensure that everyone who needs our service can easily access it. We provide outreach advice at locations
and with partner organisations aGro55 the borough. We provide advice two days a week at Sutton Carers Centre. We
provide advice at the Sutton Mental Health Foundation one day a week funded and attend the Domestic Abuse One
Stop Shop.
Telephon6 contacl centro
In 2023124. we handled 12,052 incoming telephone calls. These calls were from 5,031 individual named residents. Many
of these residents called us more than once. We also answered 2,025 calls from people who did not provide their names.
6,406 (53.20AI calls to our contact centre were answered by carefully selected and fully trained volunteers and the
remainder by paid stsff.
Drop-ln Centre
In 2023124, the drop-in centre tearn recorded 8,095 visits by 1,870 individual named people who received information
or advice. Most of these people made multiple visits. We recorded 2,125 anonymous visits. 1,831 enquiries were
handled by carefully selected and fully trained volunteers. Our drop-in service is particularly important for people who
cannot access online seNices and vulnerable people including people living with mental health difficulties. The new
Crisis Adviser based in our Drop-ln Centre will be funded by the National Lottery.
Website enquiries
People can contact us online at our website by completing a simple form. We often respond to website enquiries by
making a Phone call to clients. In 2023124, we received 1,142 website enquiries from 1,011 individual named people.
ACHIEVEMENTS AND PERFORMANCE
ADVICE ISSUES
In 2023124, we responded to 10,451 distinct enquiries. Some clients had more than one enquiry and many clients had
multiple contacts with us about the same issue before the issues was resolves. The table is based on the initial contact
issue, i.e., the issue that prompted the client to contact us. Many people contact us one issue but then re￿1ve advice
on multiple issues. For example, some people contact us about a welfare benefits issue but also benefit from our
domestic abuse advice service.
Sutton Borough Citizens Advice Bureaux
Fin8ncial Report 8ndAcawnts 202wr24

n Borough CTI izens Advice Buréaux
(Citizens Advice Sutton)
Trustees, Report 1 April 2023 to 31 March 2024
Advice Issue
Benefits
Consumer
Debt
Education
Employment
Family
Fin. Services & Products
Health & Social Care
Housing
lrnmigration & Nationality
Legal
Taxes
Travel, Transport, Holidays
Utilities
Total
No.
3,679
660
1,028
35.2
779
798
35
276
2,476
186
128
32
136
174
10.451
23.7
100.0
Beneflls Advlc•
In 2023124, we provided welfare benefits advice to over 2,332 individual clients. We also recorded 914 anonymous
contacts relating to welfare benefits. We provided advice on entitlements and support with challenging unfavourable
decisions, through Mandatory Reconsiderations and appeals to the First Tier Tribunal. Our specialist welfare benefits
advice was funded by several funders including Trust for London, City Bridge Trust and the National Lottery. We
achieved financial gains for our clients, from welfare benefits advice of over £2,860,481.
Debt Advice
In 2023124 over 687 people contacted us with a specific request for debt advice but our debt team provided specialist
advice to 1,195 people. Many people contacted us about a different'presenting issue, but then disclosed a need for
debt advice. The Cilizens Advice Sutton debt advice service is part of the Debt Free Advice project and provides
specialist advice to people resident in Sutton and neighbouring London boroughs. We have funding from the London
Borough of Sutton for a 'Debt First Aid, project, The adviser provides outreach debt advice at the Carers Centre, Age
UK Sutton and a local health centre. Sutton & East Surrey Water provided us with a generous grant to support our
debt advice work.
Housing advlce
In 2023124, we provided housing advice to over 1,529 individual clients. We also recorded 811 anonymous contacts
relating to housing. Our housing advice was funded from several sources including Together for Sutton. We are one
of a small number of Local Citizens Advice offices to hold a contract with the Legal Aid Agency to provide housing advice
to people eligible for Legal Aid. Our housing solicitor opened 40 Legal Help housing cases during the year, out of which
10 clients were advised under a Legal Aid certificate. Certificated cases are more complex cases that usually involve
disbursements to other professionals such as barristers, health professionals and surveyors.
Energy Advice
The increases in fuel bills increased demand for energy advice. We have funding for energy advice from the Energy
Redress Scheme and Citizens Advice. Two members of the Citizens Advice team hold a level three qualification in
energy awareness. We deliver energy advi￿ in partnership with Thinking Works, a not-for-profit company tacking fuel
poverty. Our energy advice projects include information and advice on energy efficiency measures, support with fuel
bills and disputes with supplies. Most of the benefi'ciaries of our energy advice projects are experiencing or at risk of
fuel poverty.
Support for people in food poverty
We work closely with our local foodbank. We provide income maximisation and welfare benefits advice to people using
the foodbank and food shop. We refer more people to the foodbank than any other organisation in the borough. In
2023124. we made 1,093 foodbank referrals.
Sulton 8on>ugh Citizens AdvKe Bureaux
Financial Report and A￿0(￿lS 202wr24

Sutton Borough C1tizens Advice Bureaux
(Citizens Advice Sutton)
Trustees, Report 1 April 2023 to 31 March 2024
Pension Wise
Citizens Advice Sutton is one of 38 local Citizens Advice who have been delivering the government's Pension Wise
service for the last 9 years. Launched in April 2015, Pension Wise was a new guidance service set up to help people
understand their options under the pension freedoms. Pension Wise is a service from MoneyHelper. Citizens Advice
Sutton delivers Pension Wise appointments to people aged So and over with a defined contribution pension. In 2023124,
Pension Wise supported 75,000 clients across the service in England, Wales and Northern Ireland. People visiting
Pension Wise have remained highly satisfied with the guidance they are receiving with satisfaction ratings remaining
consistently high. In 2023124. Citizens Advice achieved an average satisfaction score of 98fj￿.
Advice for people with mental health difficulties
We have a contract with the Southwest London St George's Mental Health Foundation to provide advice to people with
mental health difficulties. The trust refer people in need of our service to the project worker through a dedicated web-
portal. Most of the clients needed advice on welfare benefits. We also attend the Sutton Mental Health Foundation's
Drop-in service once week.
Advlce for women experiencing domestic abuse
We attend the weekly Domestic Abuse One Stop Shop. The DAOSS is a multi-agency Drop-in service open supported
by agencies including the DIAIP, the police and solicitors. A specially trained Citizens Advice Sutton adviser attends the
DAOSS and provides a casework service for women living with or escaping from, domestic abuse.
Advice for Carers
We have a grant from the City Bridge Trust to work with Sutton Carers Centre. We take referrals from the Carers Centre,
provide advice at the Carers Centre and provide home visits for carers. We work closely with the Carers Centre staff to
provide a comprehensive service for carers including welfare benefits casework.
Support for people from Ukralne
We have funding through the London Borough of Sutton to support people who had to leave Ukraine because of the
war. In 2023124, we provided support to over 188 people and their families who had moved to Sutton because of the
Russian invasion of Ukraine.
EU Settlement Scheme
The Home Office provided us with a grant to support vulnerable EU Nationals with their applications to the EU Settlement
Scheme and associated issues. The project ran until 301h June 2023 and engaged with over 120 people.
Fr•• advlce from Local Sollcltors
Local solicitors provide free advice by appointment for people referred to them by Citizens Advice Sutton slaff and
volunteers. In 2023124, three local solicitors provided 173 free appointments booked for clients by Citizens Advice
Sutton staff. Three solicitors have also agreed thal we can give their contact details to clients for free advice. Most of
the appointments were concerned with family law with a small number of appointments relating to issues such as
property and probate.
Citizens Advice Sutton In the Community
Over the course of the year, Citizens Advice Sutton staff and volunteers provided presentations and training sessions
to a wide range of local community groups including the Sutton Mental Health Foundation, Sutton Social Services,
Together for Sutton Information Ne￿Ork events and the Anti-Poverty forum.
OUTCOMES AND FEEDBACK FROM OUR CLIENTS
Our service provides quantifiable financial gains for clients. We may, for example, help a client with a successful
challenge to an unfavourable welfare benefit decision, identify an unclaimed entitlement or help a client with an
application for a grant or otherforms of financial support. In the year 2023 124, we obtained financial gains for our clients
of £3,176,454. In addition, our debt team arranged for £1,199,290 of debt to be written off, including £704,611 through
Debt Relief Orders.
Sulton Borough Citizens Advico Bureaux
Finan￿81 Report 8ndAccounts 202￿rI4

Sutton Borough
ItizensThdviceBureaux
(Citizens Advice Sutton)
Trustees, Report 1 April 2023 to 31 March 2024
We participate in the national Citizens Advice client experience suNey. Citizens Advice contact our clients who have
consented to take part in the survey. The survey is anonymous- we can access the results bul cannot attribute individual
responses to particular clients. In 2023124, 348 clients participated in the survey. The percentages of clients giving
positive responses to the four questions in the suNey were as follows..
820/0 of respondents agreed that access to our sep4ice was easy including 52 /0 who agreed it was very easy.
83•/0 of respondents agreed that our service had 'helped to find a way forward,, including 740/0 who agreed that
our seNice had resolved their issue either completely or to a great extent.
820/0 of respondents agreed that they would recommend our service including 68Vo who agreed that they would
be very likely to recommend our service.
VOLUNTEERING
Citizens Advice Sutton is one of the largest providers of volunteering opportunities in the borough. During 2023124, 47
individual people volunteered for CAS, in a variety of roles including advisers, contact centre team members and
administration support. Our volunteers recorded a total of client 12,304 contacts in the year. We estirnate that the
volunteer contribution to our service is approximately equivalent of eight full time members of staff which would cost
over £250,000 per year.
RESEARCH AND CAMPAIGNS
Citizens Advice Sutton, like every Local Citizens Advice service, undertakes 'Research and Campaigns, work. We use
the information from our case records to make recommendations lo public authorities to improve the policies and
practi￿$ that affect people's lives. In 2023124, a significant amount of our Research and Campaigns activity was
focussed on commercial organisations mis-selling Individual Voluntary Arrangements to people with debt problems that
could be more appropriately resolved with Debt Relief Orders.
Our Trust for London project included funding for a Universal Credit research & campaigns worker who worked on
issues including the inadequate level of support available through Ihe benefit system for people liable to pay private
sector rents. In summer 2023 we produced a report on the hardship experienced by Sutton residents who were reliant
on Universal Credit to pay their rent on private sector accommodation.
We sent the report to our local MPS with a letter signed by a dozen local voluntary organisations. We asked our MPS to
ask the Chancellor to use his autumn statement as an opportunity to uprate LHA rates. The chancellor did increase
rates, restoring the link to the bottom 300/0 of rents.
PLANS FOR FUTURE PERIODS: COST OF LIVING CRISIS
We are currently supporting large numbers of clients impacted by the cost-of-living crisis. This is evidenced by the
numbers of people that we are referring to the local foodbank and other sources of charitable support. We expect
that, for the foreseeable future, we will continue to support large numbers of clients whose incomes a￿ inadequate to
meet their outgoings.
We will focus our fundraising activities on projects to meet the needs of people in crisis and needing advice on benefits
and debt. We are also seeing an increase in the numbers of housing enquiries. We will seek to expand our capacity for
housing advice. The Legal Aid Agency has recently given us a contracl to provide legal aid housing advice in the offices
of Citizens Advice Kingston. We will also seek unrestricted sources of income that will help us meet overhead costs
including rent and utilities.
Financial Review
Tolal income increased by £91,377 (5.4 /0) to £1,793,891 compared with the previous year's £1.702,514. Grant incorne
increased by £69,466 (6°/0) to £1,220,489 from £1,151,023 (SWL St George's NHS Trust has been reclassified as
unrestricted contract income}. This was due to increased income in Pensionwise, City Bridge, Ukrainian Refugee
Support, Debt First Aid, Food Bank Project and new funding for Energy Caseworker. Some funding such as Reaching
Communities and Henry Smith came to an end and a reduction in funding for Debt Free London, Trust for London and
EU Settlement Grant. Contract income decreased by £28,696 {6.080/0) to 443,186 from £471.882 {SWL St George's
NHS Trust has been reclassified as unrestricted contract income).
Costs increased by £117,174 (6.9°/0) to £1,813,109 from £1,695,935. This was due largely to increased staff numbers
in Ukrainian Refugee Support, Debt First Aid, Food Bank and Energy Caseworker. The net result for the year was
defjcit of £19,218 before other recognised gains and losses.
Sutton Bomugh Citizens AdvKe 8ure8UX
Fin8nci81 Report andAccount$ 202Y124

SuttonTorough C"itizens AdvICe￿ureau-
(Citizens Advice Sutton)
Trustees, Report 1 April 2023 to 31 March 2024
The deficit on the pension scheme has decreased to £155,000 which resulted in a recognised gain in the accounts of
£214,000. The result is a net surplus for the year of £194,782 and a net asset in the balance Sheet of £331,672. The
deficit of the scheme does not resLtIt in an immediate cash flow impact on the charity This deficit will be cleared with
an increase in pension contributions over the remaining working lives of the employees, as determined by the Trustees
of the Pension Scheme.
ststement of Directors. Responsibilities
The Trustees (who are also the directors of Sutton Borough Citizens Advice Bureaux for the purposes of company law)
are responsible for preparing the trustees, annual report and the financial statements in accordance with applicable law
and United Kingdom Accounting Standards {United Kingdorn Generally Accepted Accounting Practice).
Company Law requires the directors to prepare financial statements for each financial year. Under company law, the
directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the
state of affairs of the charitable company as at the balance sheet date and of ils incoming resources and application of
resources, including income and expenditure, of the charitable company for that period. In preparing these financial
statements the directors are required to..
Select suitable accounting policies and then apply them consistently.,
Observe the methods and principles in the Charities SORP 2019 {FRS 102).,
Make judgements and estimates that are reasonable and prudent., and
Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable
company will continue in operation.
The directors are responsible for maintaining proper accounting records which disclose with reasonable accuracy at any
time the financial position of the charitable company and to enable them to ensure that the financial statements comply
with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and
hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
In so far as the trustees are aware=
there is no relevant audit information of which the charitable company's auditor is unaware,. and
the Trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit
information and to establish that the auditor is aware of that information.
Audltors
Kingston Burrowes Audit Ltd are deemed to be re-appointed under section 487(2) of the Companies Act 2006.
Small Company Provl8lon
This report has been prepared in accordance with the special provisions for small companies under part 15 of the
Companies Act 2006.
Approval
This report was appr
tees and signed on their behalf by:
Andrew Theobald - Chair and Trustee
Date..
]/. 12.eol¥
Sutton Borough Qtizens Advice Bureaux
10
Financial Rwrt 8ndAcI￿￿nIS 20231￿4

•NDEPEFIDENT AuOfTOR'S REPORFfo THE"foiEMBEREOF
SUTTON BOROUGH CITIZENS ADVICE BUREAUX
(Citizens Advice Sutton)
Oplnlon
We have audiled the financial 5tatement5 of Sutton Borough Cilizens Advice Bureaux (the 'charitable company,) for the year ended
31 March 2024 which ￿mprise the Slalemenl of Financial Activities. the Balance Sheet, the Cash Flow Slalement and notes to the
financial slatemenls. including a summary of significant accounting policies. The financial reporting framework that has been applied
in their p￿paratiOn is applicable law and United Kingdom Accounting Slandafds, including Financial Reporting Standard 102 The
Finanual Reporting Standard applicable in the UK and Republic of Ireland {Uniled Kingdom Generally Accepled Accounting Practice)-
In our opinion the financial slatements..
give a true and fair view of the state of the charitable company's affairs as al 31 March 2024, and of ils incoming resources and
application of r8sources. including ils income and expenditure, for Ihe year Ihen ended;
have been propedy prepared in accordance with United Kingdom Generally Accepted Accounting Practice., and
have been prepared in accordance with the requirements of the Companies Act 2006.
Ba819 foropinlon
We conducted our audit in accordance with Inlemalional Slandards on Auditing (UK) (ISAS {UKII and applicable law. Our
responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial slatemenls
section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant
to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other elhical
Tesponsibililies in accordance with these requirements. We believe that the audil evidence we have obtained is sufficient and
ppropriate lo provide a basis for our opinion.
Concluslons relating to golng concern
In auditing the financial stalemenls, we have concluded that the trustees, use of thé going concem basis of accounting in the
preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any matèrial uncertainties relating to events or conditions that.
individually or collectively. may cast significant doubt on the charitable company's ability to continue as a going concern for a period
of al least ￿e1ve months from when the financial slalemenls are authorised for issue.
Our responslbililies and the responsibilities of the truslees with respect to going concem are described in the relevant section$ of Ihi8
Teport.
Other Infofmatlon
The other inforrnalion comprises the information included in the Trustees, Report, other than the financial slalemenls and our auditorfs
report thereon. The Iwslees are responsible for the other information wnlained within the Trustees. Report. Our opinion on the
financial statements doès not cover the other infomialion and, except lo the exlenl othe￿1$e explicitly staled in our report. we do not
expres8 any fofft of assurance wnclusion Ihereon.
In connection with our audit of the financial statemenls. our responsibility is to read the other information and, in doing so. consider
whether the other information is materially inconsislenl with the financial statements or our knowledge obtained in the audit or
otherwise appears to be materially misslaled. If we identify such material inconsislenaes or apparent material misstatements, we
are required lo delemiine whether this gives rise to a material misstatement in the financial statements or a material misstatement of
the other information. If, based on the work we have performed, we conclude that there is a material misslalemenl of this other
information, we are Tequired to report that fact.
We have rK)Ihing to report In this regard.
Opinions on other matters prescribed by the Companies Act 2006
In our opinion. based on the work undertaken in the course of the audit..
the information given in the trustees, report (incorporating the directors. report prepared for the purp05e5 of company law) for
the financial year for which the financial statemenls are prepared is con51slent with the financial statements,. and
the directors. report. included within the trustees. report, has been prepared in accordan￿ with applicable legal requirements.
Sutton Borough Cilttens Adv￿ Bureaux
Finan￿al Report 8ndAccounls 202￿￿4

INDE
DENT AUDITORTREPORT-TO THE"MEMBE
SUTTON BOROUGH CITIZENS ADVICE BUREAUX
(Citizens Advice Sutton)
Matters on which we are required to rgport by exceptlon
In the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit,
we have nol identified rnaterial misstatements in the directors, report, included within the tnjslees. report.
We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 fequifes us to report to you
if, in our opinion..
adequate accounting records have not been kept, or retums adequate for our audit have not been received from branches not
visited by us- or
the financial slalements are not in agreement with the accounting records and returns,. or
certain disclosures of directors, remuneration specified by law are not made.. or
we have not re￿iVed all the information and explanations we require for our audit., or
the trustees were not entitled to prepare the financial staternenls in accordance with the small companies, regime and take
advantage of the small companies, exemptions In preparing the directors, report and from the requirement to prepare a strategic
report.
Respon8lblIltl￿ of tru8t••8
As explained more fully in the Directors, Responsibilities Statement (set out on page 1b), the trustees (who are also the directors of
the Charitable Gompany lor the purposes of company law) are responsible for the preparation of the financial statements and for being
satisfied that they give a true and fair view, and for such internal control as the truslees determine is ne￿sSary to enable the
preparation of financial statements that are free from material misstatement, whether due to fraud or error.
In preparing the financial statements, the Iruslees are responsible for assessing the charitable company's ability to continue as a
going concern, disclosing. as applicable. matters related to going concern and using the going concern basis of accounting unless
the trustees either intend to liquldate the charitable company or to cease operations, or have no realistic alternative but to do 80.
Audltor's responsibilities for the audit of the flnancial statements
Our objectives are to obtain reasonable assurance about whether the financial stalernenls as a whole are fre8 from material
misstatement, whelher due to fraud or error, and to issue an auditorfs report Ihat includes our opinion. Reasonable assurance is a
hi9h level of assurance bul is not a guarantee that an audit conducted in accordance with ISAS (UK) will always delect a material
misslalement when il exists. Misslatemenls can arise from fraud or error and are consldered material if, individually or in the
aggregate, they could reasonably be expected to influence the economic deci5i0ns of users taken on the basis of these financial
statements.
Irregularities, including fraud, are instances of non-compliance with laws and regulalions. We design procedures in line with our
responsibilities, outlined above, to delect material misstatements in respect of irregularities. including fraud. The specific procedures
for Ihis engagement and the extent lo which these are capable of detecting irregularities, including fraud is detailed below..
Enquiry of management and those charged with governance about actual and potential lrtigalion or claims and the
identification of non-complian￿ with laws and regulations.
Reviewin9 minutes of meeting5 of those charged with governance.
Reviewing financial statement disclosures and testing to supporting documentation to assess compliance with applicable
laws and regulations.
Auditing the risk of management override of controls. induding lesling joumal entries and other adjustmenls for
appropriateness; and assessing whether the judgements made in making accounting estimates are indicative of a polential
bias.
Performing analytical procedures to identify any unusual or unexpected relationships that may indicate risk8 of material
mlsstalemenl due to fraud.
Professional scepticism in course of the audit and with audit sampling in material audit areas.
Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities. including those leading to a
material misstalement in the financial statements or non-￿mplian¢e with regulation. This risk increases the more that compliance
with a law or regulation is reffloved from the events and transactions reflected in the financial statements. as we will be less likely to
become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due lo fraud ralher than
error, as fraud involves intentional concealment, forgery, collusion. omission or misrepresentation.
A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's
website al.. www.frc.org.uklauditorsresponsibilities. This description forms part of our auditor's report.
Sutton 8orough Citizens AdvKe 8urnaux
12
Financial Report andA6rounts 2023/124

INDE
DENNUDITOTrS'REPORT TO THE'MEMBW OF
SUTTON BOROUGH CITIZENS ADVICE BUREAUX
(Citizens Advice Sutton)
Use of our report
This report is made solely lo the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies
Acl 2006. Our audit work has been undertaken so that we might stale to the charilable company's members those matters we are
required lo stale lo them in an auditor's report and for no other purpose. To the fullest exlenl permitted by law, we do not accept or
assume responsibility to anyone other than the charitable company and the charitable company's members as a body. for our audit
work, for this report, or for the opinions we have formed.
Kevin Fisher 8A. FCA, CTA (Senior Slalulory Auditor)
For and on behalf of Kingston Bu￿owe8 Audit Ltd
308 Ewell Road
Surbilon
Surrey
KT6 7AL
Date..
Sutton 8orou9h Citiz8nsAdwce Bureaux
13
Fin8n6781 Report andAccounts 2023//24

surroN BOROUGIiCITIZEMS ADVICE BUREAUX
Statement of Financial Activities and Income & Expenditure Report
For the year to 31 March 2024
Notes
Unrostri¢tsd
fund3
Restricted
funds
Total
2024
Total
2023
In¢omg
Activities for generating funds
Inveslment income
2,759
2,759
1.848
Income from charitable acllvitles
Grants
Contracts and seNice level
agreements
Fee income
Other
Total income
1,220,489
1,220,489
1,151,023
443.186
124.047
443.186
124,047
3.410
1 793 891
471,882
77,761
573.402
1,220 489
1702,514
Expendltur•
Raising funds
Charitable activities
11,326
506.703
11,326
1,801,783
11.012
1,684,923
1,295,080
Total ex
endilure
518.029
1295 080
1813 109
1,695 935
Net incomel(expenditure)
for the year before transfers
55,373
(74,591)
(19,218)
6.579
Transfers between funds
Net income l(expendilure) befo
other recognised gains and losses
Other recognised 9ainsl(losses)
Actuarial gainsl{losses) on defined
benefit pension scheme
Other
losses
ain$
Net movement In funds
20
68.575
(13,202)
(6.016)
(19,218)
12
285,000
285,000
706.000
12
83,000
629.579
200,798
(6.016)
194,782
Reconclliation of funds
Total funds brou
hl forward
Total funds carried fo￿lard
20
20
111498
312,298
136 890
331.672
492.689
136,890
19.376
This statemenl of financial activities includes all gains and losses recognised in the year.
All Incoming resources and resources expended derive from continuing activities
The notes on Pages 16- 27 form part of these accounts.
Sutton 8orough Citizens Advice Bureaux
14
Financial Report 8ndAGcounls 2023//24

SUT.TON BOROUGFFCITIZÉNS ADVICE BUREAUX -
Balance Sheet as at 31 March 2024
Company Number 03179963
2023
2022
Notes
Fixed assets
Tangible fixed assets
14
Currents assets
Deblors
Short tem d8POSIts
Cash at bank and in hand
15
160.949
200.000
312,845
873,794
270,357
200.000
218,130
688,487
Credltors: amounts falllng due
wlthln one year
18
1187,1221
(182,597)
Net current assets
486,672
505,890
Provision for Ilabilities
12
1155,0001
(369,000)
Total net assetsl
liabilities
19
331672
136 890
Funds
Unreslricled..
Designated funds
Other unreslricled funds
Total unrestrlcled
20
20
19,358
447,938
467.296
38,648
441850
480,498
General fund defined benefit
pension scheme
20
(155,000)
(369,000)
Restricted
20
20
19,376
331672
Total funds
136.890
These financial statements have been prepared in accordance with the special provision5 of Part 15 of the
Companies Acl 2006 relating to small companies and with the Charities Act 2011.
Approve
nd signed on its behalf by
Andrew Theobald - Trustee
The notes on Pages 16- 27 fonn part of these accounts.
Sutton Bomugh Citizens Advi￿ BU￿ouX
15
Financial Report andAccounts 2023//24

Cash Flow Statement
For the year to 31 March 2024
Reconciliation of net movement in funds to net cash inflow from operations
Nel incoming resources las reported)
194.782
Adjustments for:
(Deduct)IAdd'. FRS102 operating pension adjustment
Less income from interest and dividends
Decreasel(increase) in debtors
Decrease
Iincrease in short lerm creditors
Net ca8h
rovidèd b I
used In
eratin
629.579
(214,000)
(2.759)
136,092
22.159
91,956
(623,000)
(1.848)
(150,876)
64.510
activitles
Cash flow statement
Net cash provided byl(used in) operating activities
Cash flows from investing activlties
Returns on investments
Note 4
Increaselldecreasel in cash and cash
uivalents in the
ear
91.956
(81,6351
2,759
1.848
94,715
Reconclliation of nèt CA8h Ilow to mov•m•nt In net ca8h
Increase in cash in the period
Nel cash and cash e
uivalents at 1 A ri12023
Net cash arKI cash e
uivalents at 31 March 2024
94,715
418,130
512,845
(79.7871
497.917
418,130
The notes on Pages 16 - 27 fomi part of these accounts.
Sutton Borough QIiz8n$ Adv￿& 8uffjaux
16
Financial Report andA¢¢ounl$ 202yr24

SuTTO￿oROUGH CITIZENS AffiiICE BIIREAUf"
Notes to the financial statements for the year ended 31 March 2024
1. Accounting Policies
Sutton Borough Citizens Advi￿ Bureaux is registered in England and Wales. The address of the registered Offi￿ is given
in the charity infomiation on page 2 of these financial statements.
a) Basis ol preparation
The charity constitutes a public benefit enlity as defined by FRS 102.
The financial statements have been prépared in accordance with Accounting and Reporting by Charities.. Statement of
Recommended Practice applicable to charits'es preparing their accounts in accordan￿ with the Financial Reporting
Standard applicable in Ihe UK and Republic of Ireland IFRS 102) issued in October 2019, the Financial Reporting Standard
applicable in the United Kingdom and Republic of Ireland IFRS 1021, the Charits'es Act 2011, the Companies Act 2006 and
UK Generally Accepted A￿OUntIng Practice.
b} Going Concem
The Trustees consider it appropriate for the financial statement for the year ended 31 March 2024 to be prepared on a golng
concern basis under the historical cost convention. modified lo include certain items at fair value. The portion of the pension
deficil of the London Borough of Sutton which is allocated to Citizens Advice Sutton has been calculated at £155.000.
The balance sheet shows net assets for Ihe year end of £331,672., however, this includes the pension scheme liability of
£155,000 which when excluded leaves nel assets of £486.672. The pension shortfall is being funded via future contributions,
the rates of which have been sel by the pension scheme actuary. The objective of the pension scheme is lo clear the deficit
over a period of 12 years beginning on 31 March 2020.
The deficit of the scheme does not result in an immediate cashflow impact on the charity. This deficit will be cleared wrth an
increase in pension contributions over the remaining working lives of the employees, as determined by the Trustees of the
Pension Scheme.
The significant accounting policies applied in Ihe preparation of these finanaal statemenls a￿ set out below. The policies
have been consistently applied to all years pTesented unless otherwise staled.
c) Fund A¢¢ounling
Unrestricted funds are available for use at Ihe discretion of the trustees in furtherance of the general objectives of the charity
and which have not been designated for other purposes.
Designated Funds are those received which have been earmarked by the Trustees for special purposes.
Restricted funds are subjecled lo restrictions on their expenditure imposed by the donor.
d) Incoming Resources
All incoming resources are included in the slalement of financial activities when Ihe charity Is entitled to the income and the
amount can be quantified with reasonable accuracy. The followlng specific policies are applled lo particular categories of
income.
Voluntsry income is received by way of donations and is included in full the Statement of Flnancial Activities when received.
Activities for generating fvnds consist of room hire and are accounted for on a receivable basis. Surplus funds are invested
in a bank deposit account lo earn interest. Interest is also eamed on the bank current account. Interest is accounted for
when receivable by the Charity.
Incoming resources from the charitable activities consist of Grants which are recognised as re￿iVed or receivable,
whichever is earlier, unless they relate to a future period in which case they are deferred.
Other Ir￿orne consists of fees receNable, salary reimbutsemenl and other income from the Legal Sèniices Comrnission.
These other sources of income are eamed on a receivable basis.
e) Resources Expended
Expenditure and liabililies are recognised on an accrual basis as soon as there is a leg81 or constructive obligation
committing the charity to that expenditure. Cost of generaling funds comprises those costs associated wilh attracting future
inwme.
Charitable expenditLtre comprises those costs incurred by the charity in the delivery of its aclivrties and services for its
benef￿laries. It includes costs that can be allocated directly to such activities.
Sutton Borough Citizens Advice Bureaux
17
Finanth81 Report andAcwints 20231r24

surrO￿BoROu.GH CI
Notes to the financial statements for the year ended 31 March 2024
Resources Expended {Cont'd)
Governance costs include those costs associated with meetin9 the constitutional and statutory requirements of the Charity
and include the audit fees and costs linked lo the strategic management of the Charity. Overheads including Staff costs,
accommodation costs and office running expenses have been charged to both the restricted and unrestricled funds and
malched with the granl which have been provided under a service level agreement and contracts for this purpose. Salaries
are alloGgted lo the activity in the restricted and unrestricted fvnds on a time basis. Accommodation costs a￿ allocated lo
each activity on a staff time basis and office running costs are allocated on a usage basis. Governance costs have been
allocated to the general fund on a staff time basis.
Fixed Assels
Fixed Assets are staled at cost less accumulated depreciation. The eA)sts of assets below £2,000 are not capitalised.
Depreciation is provided on all tangible fixed assets at rates Galculaled to write off the cost of each asset over ils useful life.
For rates see note 14.
g) Pension Costs
Pension contributions payable are accounted for in the period to which they relate. The Charity makes contributions to
defined benefit multi-employer pension scheme see note 12 of the accounts. The assets of the schemes are held separately
from those of the charity in independently administered funds.
h) Leased Assets
Rentals applicable to operating leases where substantially all of the benefits and risk5 of ownership remaln with the lessor
are charged lo the Income and Expenditure accounl on a slraighl line basis over the lease term.
i) Deferred Grants
Deferred grants are credited to the Stalemenl of Financial Activities when receivable unless they relate to a specific future
period in which case the relevant part is défèrred and is recognised in that future period.
l) Taxation
As the company is a regislered Charity (Registration Number 1061654), carying out charitable purposes, it is exempl from
corporation tax.
k) Translers Between Funds
Trustees have the authority to transfer amounts from the general unrestricted funds to reslricled and unrestricted funds
when required.
l) Debtors and Creditors ￿Ceivable I payable within orie Year
Debtors and creditors wilh no staled interest rale and receivable or payable within one year are recorded al transaction
price. Any losses arising from impairment are recognised in expenditure.
2. Legal Status of the Charfty
The charity is a company limited by guarantee and has no share capital. The liability of each member in the evenl ofwlnding-
up is limited to £1.
Sutton Borough Citizens Advic8 8ur8aux
18
FNwicial Report 8ndAcGounts 202YT24

. SUTT(XBOROUGH"CfflZENS ADVICE"BUREA¥X
Notes to the financial statements for the year ended 31 March 2024
SUTTON BOROUGH CITIZENS ADVICE BUREAUX
Notss to the flnanclal 8tatemants for the year ended 31 March 2024
Unrestrictod
Funds
Restricted
Funds
Totsls
2024
Totals
2023
Note 3 - Investment income
Interest on bank de
osils
2,759
2,759
1,848
All of the £1,848 recognised in 2023 was unrestncted funds
Note 4 - Grants
Pensionwise
Debt Free Advice
Reaching Communities
Henry Smith Charity
City Bridge Trust- carers 8UPPOrt
Trust for London - benefits research
EU Settlemenl Grant
Energy Max
Ukrainian Refugee Support
Debt First Aid
Food Bank Project
Ener
Caseworker
493,297
235,885
493.297
235,885
458,103
269.669
44,113
19,025
67,628
46.000
19,623
127.967
53.415
22,593
22,887
77,580
43,125
6,483
126.760
123,472
45,094
54,876
13.917
1220 489
77,580
43,125
6.483
126,760
123,472
45,094
54,876
13,917
1220489 1151023
All oflhe £1,151,023 recognised in 2023 was restricted fvnds.
Note S- Contracts and 8•rvlce level
agreements
General Fund..
LBS I&A
General Fund
Health Walch
Energy Advice Programme
SWL Sl Geor
e's NHS Trust
326.250
326.250
326 250
345,246
345,246
5,000
30,210
91,426
471.882
326,250
11.551
105,385
443,186
11.551
105 385
All of the £471,882 recognised in 2023 was unrestricted funds.
Note 6 - Fe• Incom•
alAidA
en
Housin
124,047
124,047
All of the £77.761 recognised in 2023 was unrestricted funds.
124,047
124047
77,761
Note 7 - Other incoming resources
Sund Income
3,410
3,410
3.410
3,410
There was no sundry income in 2023.
Sutton Borough Citizens Advice Bureaux
19
Fin8ntial Report and Accounts 2023//24

. SUTTON BOROUGH CTfizENS-.ADVICE'BUREAUX -
Notes to the financial statements for the year ended 31 March 2024
Note 8 - Charitable activities
Dlrect Coats
Staff Staff and
Costs Volunteer
Expenses
Support Costs
Office Premises
Other Govemance
Costs
Costs
Costs
Costs
Total
2024
Total
2023
Fundraisin
costs
11,326
11,012
Oesignated Fund
General Fund
Health Watch
Energy Advice
Programme
LAA Housing Contra
SWL Sl George's NHS
Trust
Total Charitable Activities
Total Unreslricled Funds
18,783
201,770
507
57,995
19,290
288,449
4,701
23,299
30
654
267,835
5,000
4,884
42.684
41
308
568
7,954
581
81
6,136
93,764
31,037
74,489
3,139
39,563
116
44,873
312.994
324,320
352
3,846
4,185
186
97.092
475 453
486 465
5.402
85.216
506,703
518 029
31,204
1,017
Pensionwse
Debt Free London
Reaching Communities
Henry Smith Charity
Trust for London-
beneffts resear.ch
EU Selllement Grant
city Bridge Trust- carers
support
Energy Max
Ukrainian Refugee
Support
Debt First Aid
Food Bank Project
Ener
Caseworker
Total Restricted Funds
Total Ex
enditure
412,989
254,242
3,390
1,353
34,664
20,526
41,866
21,622
51
1.152
748
494,112
298,519
458,103
304,755
71,759
28,214
28
33.293
6,483
135
1,967
2,162
75
37,635
6,483
46,028
30,966
27,994
86,831
212
1,960
6,494
2,046
7,107
41,469
35,207
63
246
73,744
136,331
67,627
121,099
117,150
40,257
46,115
11.686
1,037 040
90.006
2 809 1295 080 1209 470
1 361,360
121 210 161,995
3 827 1,813,109 1895 935
Of the £1.695,935 expendilure recognised in 2023. £486,465 was charged lo Un￿sIr1ded funds and £1.209,470 was charged to
restricted funds.
522
251
7,514
3.278
3,278
7,995
3.604
3.604
12
276
125
133,469
47,519
53.351
34,891
22,929
23,099
225
124
11936 152 782
Note 9 - Governance costs
Unrestricted
Restrlcted Total Funds Total Funds
Funds
Funds
2024
2023
Audit fee
3,800
27
3.800
27
3.910
50
Other
3.827
3.827
4,838
All of the £3,960 expenditure recognised in 2023 was charged to unrestricted funds.
Sutton Boffjugh Citizens Aoknce Burnaux
20
Financigl Report and Accounts 2023/124

SUTTON BOROUGH CITIZENS ADVICE BUREAUX
Notes to the financial statements for the year ended 31 March 2024
Note 10 - Staff costs
2024
2023
Wages and salaries
Employels Nl costs
Staff
ension costs
Total.
1,137,355
101.164
104.058
1 342.577
1,088,307
100,515
95,893
1,284.715
The avera
e number ol em
ees
FTE
was..
32
The average number of employees was..
40
41
During the year the ¢harily made statutory redundancy payments lolalling £19,290.
No employees received total employee benefits (excluding employer pension costs) of more than £60,000 per
annum.
No trustee received any remuner81ion in respect of services as a trustee during the year {2023.' £0).
The total amounl of employee benefils received by key management personnel wa5 £351.677 (2023-. £340,258).
Under FRS 102 employee benefits include gross pay. benefits in kind. employerfs National Insurance
Contributions and employels pension wsls.
Note 11- Nel incoming resources for the year
Thls is stated after charging..
Operating Lease
Audit Fee
2024
2023
48,000
3,800
48,000
3.910
Note 12- PenBlon Costs and Llabllltle•
The disclosures below relate to funded liabilities within the London Borough of Sutton Pension Fund (the Fund) which is part of the
Local Governmenl Pension Scheme (LGPS), Citizens Advice Sutton ICAS) participates in the Fund which up to 31 March 2024
piovided defined benefits based on members, final pensionable salary. From 1 April 2014 the Scheme provides benefits based on
members. career average salary, with preserved rights for benefits eamed under the final salary provisions.
CAS closed the stheme to new members with effect from 1 January 2011 although existing members were pemiitted to accrue
service benefits during their employment with CAS. CAS'S contribution for 2023124 was 21.60/0 plus a fixed contribution of £36,000
and the employees, contribution was 6.5% of gross salary.
In accordance wilh Financial Reporting Stsndard No. 102 (FRS102) disclosure of ￿rtain information ¢onGerning assets, liabilities.
income and expenditure related to pension schemes is required. This is set out below.
CAS membership statistics
The table below summarises the CAS membership data, as at 31 March 2022 for member5 receiving funded benefits.
Member data Summary
Number
Salarylpension
£000
148
26
65
Average age
Actives
Deferred pensioners
Pensioners
57
59
71
18
New Early Retirements
Number
Total Pension
Accrued
5,891
Total Pension
Actual
5,891
Redundancy
Efficiency
Other
The service cost for the year ending 31 March 2024 is calculated using an estimate of the total pensionable payroll during the year.
The estimated total pensionable payroll during the yeaf is £115,000. as advised by CAS.
Sutton Bomugh Cit￿enS Aobice Bureaux
21
Fin8nci81 Report and Accotjnls 202Wn4

SUTTON BOROUGH CITIZENS ADVICE BURÉAUX
Notes to the financial statements for the year ended 31 March 2024
Scheduled contributions
The table below summarises the minimum employer contributions due from CAS lo the Fund over this inter-valualion period. The
calculated cost of accrual of future benefits is 21.6•/0 of payroll p.a. The monetary amounts are due to be paid in monthly
inslalments.
Minimum employer contributions due
nod be
Innln
Percent of payroll
Plus monela
amount
1 Apr 2021
1 Apr 2022
1 April 2023
£OOOs
35
36
38
CAS may pay further amounts at any time and future periodic contributions, or the timing of contributions may be adjusted on a
basis approved by the actuary.
Contributions for thé aceounting p•rlod ending 31 March 2025
CAS'S regular contributions to the Fund for Ihe accounting period ending 31 March 2025 are estimated to be £25.000. There will be
an additional fixed contribution of £36,000.
Flnanclal as8umption8
The financial assumptions used to calculate the results are as follows..
A8 at 31 March
2024
2023
2022
Discount rale
Pension increases
Sala
4.800
2.800/0
2.800
4.75Y.
3.200
As at 31 March 2024 the actuary's estimate of the duration of CAS'S funded obligations is 14 yèars.
Demographlclstatistlcal assumptions
Life expectancy is based on the Fund's Vitacurves with improvements in line with the CMI 2022 rnodel, with a 250/0 weighting of
2022 data. a 00/0 weighting of 2021 (and 2020) data, standard smoothing (Sk7). initial 8djuslment of 0.250/0 and a long-term rale of
improvement of 1.5% p.a. for both males and females. Based on these assumptions. the average future life expectancies at age 65
for the Employer are summarised below..
ex
eclanc
fr
Retiring today
065
ear8
Males
Females
Males
Female
ar 2024
21.0
23.9
22.8
31 Mar 2023
21.1
24.1
23.0
25.8
1 Mar 2022
21.4
24.1
22.9
25.8
Retiring in 20 years
A880ts
The eslimated asset allocallon for CAS as at 31 March 2024 is as follows..
A$set breakdown
31 Mar 2024
31 Mar 2023
£000
1,252
367
281
258
£000
1,136
479
259
120
Equities
Gills and other bonds
Propety
Cash
Total
570/ty
24Yo
13%
6/0
13Q/o
120/
100°A
Formal actuarial valuations are carried out every three years the most recent being the valuation as al 31 March 2022. The
accounting balance sheet position as al 31 March 2024, and the projected charge lo the P&L for 2024125, are therefore based on a
new ro11-fo￿ard from the 2022 funding valualion.
Results and disclosures for the year to 31 March 2023
The actuary estimates thal the value of the net liability as at 31 March 2023 is a liability of £369,000. The resufts of the actuary's
calculations for the year ended 31 March 2023 are set out in the lables below..
Table 1: Statement of financial position as at 31 March 2024
Net pension asset as at
31 Mar 2024
£000
2,313
31 Mar 2023
£000
2,363
31 Mar 2022
£000
3,212
Present value of the defined benefit obligation
Fair value of Fund assets
bid valu
N t defined benefit liabili
asse
155
369
99
Sutton 8offjugh Citizens Advice 8U￿auX
22
Financial Report andAccount$ 2023/r24

SUYTON-BC)ROUGH-CITIZENS AD￿E BUREAUX-
Notes to the financial statements for the year ended 31 March 2024
Table 2: Statement of profit and lo￿ for the year to 31 March 2023
The amounts recognised in the profit and loss statement are-
Year to
31 Mar 2024
£000
55
16
Year to
31 Mar 2023
£000
servi￿ cost
Net interest on the defined liability (asset)
Administration ex
en
Total lossl
rofit
27
71
83
Tablo 3: Asset and benefit obligatlon recon¢llIa￿QTh forthè year to 31 March 2024
Reconciliation of opening and closing balances of the present
value of the defined beneflt obligations
Year to
31 Mar 2024
£000
2,363
55
109
{88)
(14)
Year to
31 Mar 2023
£000
3,212
56
87
(979)
(76)
Opening defined benefit obligation
Current Service cost '
Interest cost
Change in financial assumptions
Change in demographic assumptions
Experience105sllgainl on defined benefit obligatton
Estimated benefits paid nel of transfers in
Contributions by Scheme participants and other employers
Other ex
erience '
Closin
defined benefit obll ation
(190)
(71)
126
Reconclllatlon of openlng and clogln9 balancos of
the falr value of Fund assets
Year to
31 Mar 2024
£000
1,994
93
160
95
Year to
31 Mar 2023
000
2,220
80
(184)
52
Opening fair value of Fund assets
Interest on assets
Relum on as5els less interest
Contributions by employer including unfunded
Contributions by Scheme participants and other employers
Eslimaled benefits paid plus unfunded net of transfers in
ex
rience
Closin
Fair value of Fund assets
(190)
(71)
The current service cost includes an allowance for 8dminislralion expenses of 1.1 Oh of payroll.
The other experience on obligations includes an allowance of £72,000 for the April 2024 pension increase order impact.
The actuary estimales Ihal the present value of funded obligatlons {tolalling £2,313,000) comprises 8pproximal8ly £777.000,
£585,000 and £951.000 in respect of employee members, deferred pensioners and pensioners respectively as at 31 March 2024.
CAS'S fair value of plan assets Is less than 1Yth of the Fund's total.
Table 4: Projected pension expense for the year to 31 March 2025
Projection for the year to 31 March 2025
Assets
£000
Obligatlons
£000
25
Net asseulliability)
of
(21.7/0)
89.60/9
94.8°/0
£000
{25)
103
109
31
Service cost '
Net interest income on plan assets
Interest cost on defined benefit obli
Total lossl
rofil
103
alion
103
109
134
The current service cost includes an allowance for administration expenses of 1.10/0 of payroll. The monetary value is based on a
projected payroll 01 £115.000.
The actuary estimates Ihal CAS'S contribulions for the period to 31 March 2025 will be approximately £61.000.
S¢rtton Borough Ciltiens A(fvico 8ur8aux
23
Finan￿al Report andA¢¢ounls 202￿/24

SUTTON B"OROUGH CITIZENS ADVICE:BUREAUX-.
Notes to the financial"statements for the year ended 31 March 2024
Table 4: Sensltlvlty analysis
The sensitivities regarding the principal assumptions used lo measure the scheme obligations are set out below..
Change In assumptions at 31 March 2024
Approxlrnate % Increase In
defined benefit Obli
ation
1%
4/0
0%
Approxlmate monetary
amounl £000
35
93
0.10/0 decrease in Real Discounl Rate
1 year increase in member life expectancy
0.10/0 increase in the Salary Increase Rale
0.10/0 increas
in
ion Increase Rate
Noto 13 - Trustees, expenses
No trustee was paid expenses during the year- (2023.. £nil)
Note 14- Tangible fixed assets
Llft Computer
Equlpment
Fixtures &
Flttlngs
Total
At 1 April 2023
86,297
13,560
28,704
128,561
Disposals
'Al 31 March 2024
86,297
13,560
28.704
128,5611
Accumulated depreciation
At 1 April 2023
Charge for the year
ryciisposals
At 31 Marth 2024
Nel Book Values
Al 31 March 2023
At 31 March 2024
13,560
128,561
86.297
13,560
28.704
128,561
Note 15 - Debtors
2024
2023
Trade Debtors
Accrued Income and prepayments
Other debtors
50,946
106,919
253,693
16,664
270,357
160 949
Sutton Borough Citizens AdvKe Bureaux
24
Finan¢ial Report andAccounts 2023/rd4

-'SUTTOPFBOROUGH CITIZENS ADVICE BUREAUf-
Notes to the financial statements for the year ended 31 March 2024.
Note 16- Creditors: amounts falling due within one year
2024
2023
Trade Creditors
Deferred income and accruals
Other creditors
114,174
69.148
3,800
187 122
121.245
44,103
17.249
182,597
Deferred income analysis
2024
2023
Deferred income brought for4vard
Additions during the year
Amounts released to income
Deferred income carried forward
44.103
41,059
44,103
63,138
44,103
Deferred income of £41,059 {2023'. £44,103) included above relales to grant incorne re￿iVed during the year but
relatin9 to a future accounting period.
Note 17 . Obligations under1oa809
At 31 March 2024 the charity was committed to making the following payments..
under nOn￿ncelIable operating leases
2024
Land & Photocopler
Buildings
2023
Land &
Buildings
Photoeop.ler
Operaling lease which is renewable within
One year
Two lo five
Total
3,000
45,000
9,000
135,000
164
45,000
180000
225 000
ears
Noto 18 - De#lgnated fund8
2024
2023
Replacement of Equipment fund
Redundan
Fund
Balance at 31 March
19,358
19,865
18,783
38,648
Sutton Borough Citizens A(fvice Bureaux
25
Finan￿al Report and Accounts 2023//24

surroN BOROUGH CIT*ZENS ATiVICE:BUREAUX'""'-
-Notes to the financial statements for the year ended 31 March 2024
Note 19 - Analysis of fund assets
Totsl
Pension Unrestrictsd Restricted Total funds
fund
funds
funds
2024
Unrestricted D08ignatsd
funds
fund•
Total funds
2023
2024
Debtors
Deposits
Cash
Creditors
Provision
4,084
200,000
253.590
(9.736)
4.084
200,000
272.948
39,897
(9.736) 1177,386)
155.000
312,296
156,865
160,949
200.000
312.845
(187,122)
155.000
331,672
270.428
200,000
218,130
(182,597)
369.Cw)O
136,890
19358
155000
155.000
447.938
19,358
Comparison information from the analysis of net assets betrween funds is as follows:
Total
Pension Unrestrlcted Restricted Totsl fund8
funds
funds
funds
2023
Unrestricted Desl9nated
funds
funds
Total fund•
2022
2023
Debtors
Deposits
Cash
Creditors
Provision
1.929
200.000
271.816
(31.8951
1.929
200.000
310.464
(92.334)
(31.895) (150.702)
268.428
270,428
200,000
218.130
1182.5971
369 000
136890
119,481
200,000
297,917
(118,087)
992 000
492,689
38,648
369.000
369,000
441,850
38,648
111,498
25,392
Sutton Bomugh &bz&ns 8ure8ux
26
Fln8no"81 Report 8ndAcrounl$ 202￿￿4

Notes to the financial statements for the year ended 31 March 2024
Note 20- Movement In funds
Balance
0110412023
Incoming Resources
resources
expended
Transfers
between
funds
Gainsl
Balance
ILossesl 3110312024
2024
Unrestricted funds
Designated funds
Other unreslricteo funds..
General Fund and Other Income
Ener9y Advice Programme
Legal Aid Agency Housing
SWL St Geor
e's NHS Trust
Total Other Unrestricted Funds
Defined benefit
ension scheme
Total unrestricted funds
Restricted Funds
Pensionwise
Debl Free London
Trusl for London
EU Selllement Grant
City Bridge Trust
Energy Max
Energy Caseworker
Debt First Aid
Food Bank Project
Ukrainian Refu
eesu
Total Restricted Funds
Tolal funds
38.648
(19,290)
19,358
474,527
332.420
11.549
124,048
105,385
573.402
(299,775)
(6,135)
193,764)
99,065
{498,739)
(68,575)
438,597
5,414
12,3931
{32,677)
441.850
369,000
111.498
(68,575)
447,938
155,000
312 296
214,000
214,000
573,402
518,029
68,575
493,297
235.885
43.125
6,483
77.580
126,760
13,917
45,094
54.876
123.472
1220.489
1 793,891
(494,111)
(298,519)
(37,636>
16,483)
173,744)
(136,3301
{13.9171
{47,519)
{53,351)
133470
1,295,080
1813 109
814
62,634
5,489
3,836
6.868
2,702
2.425
1,525
25.392
136.890
19.376
331672
214,000
Transfers have been made to reallocale costs charged to restricted furKls and to cancel the designation of funds
for the Building Repair and Redecoration Fund.
Comparalive information for the movement in funds is as follows=
Balanco
Incoming Re80urce8
0110412022
r•8ources
expended
Transfers
between
Gain51
IL088esl
Balance
3110312023
2023
Unrestrlctsd funds
Oesignated funds
Other unrestricled funds..
General Fund and Other Income
Health Watch
Energy Advice Programme
Legal Aid Agency Housing
SWL St Geor
e's NHS Trust
Total Olher Unreslricled Funds
Defined benefit
ension scheme
Total unreslricled funds
Restricted Funds
Pensionwise
Debt Free London
Reaching Communities
Henry Smith Charity
Trust foT London
EU Settlemenl Grant
City Bridge Trust
Energy Max
Debt First Aid
Food Bank Project
Ukrainian Refu
eesu
Total Reslricted Funds
Tol81 funds
38,648
38,648
447,090
12,499
347.094
5.000
30,210
77,761
91,426
551,491
(278,847)
15,000)
(31,037)
(74.489)
{40,810)
(12,499)
827
474,527
(35,949)
(32,677)
423.840
992.000
529712
(486,4631
{46,818)
441,850
369.000
111498
623,000
623,000
551491
486 463
458.103
269.669
44,113
19.025
46,000
19.623
67,628
127.967
22.593
22,887
(458,103)
(304,755)
(71,759)
(28,214)
{46,028)
130.967)
{67.628)
(121,099)
{22.929)
(23,099)
34,891
1,151,023 (1,209,472)
1,702,514
1.695,935
35,086
27,646
9,189
28
11,344
(160)
160
6,868
336
212
ort
37,023
492,689
46,818
25,392
136 890
623,ODO
Sutton Borough Citizens Advice Burnaux
27
Finan¢ial Report and Accounts 202Y124

SUThON BOROUGFfciTIZMS ADVICE BUREAUX-_
Notes to the financial statements for the year ended 31 March 2024
Note 21- Related parties
CAS is a member of Cttizens Advice and is subject to Citizens Advice audit every thfee years.
Membership entitles CAS to access the support systems provided by Citizens Advice. induding the
AdviserNet Information System. Bureaux Management Information System, Bureaux Mana9ement
Consultancy Line and the Volunteer Training Information System.
CAS has the Specialist Quality Mark in housing {awarded by the SQM Delivery Partnership on 4th March
2013 as a condition of holding a Legal Aid Agency contract). CAS also holds the Advice Quality Standard
wilh casework in employment. welfare benefits and housing awarded on 16th January 2013 by the
Citizens Advice Audit Service and the Advice Quality Standard with casework in housing awarded on
19th September 2013.
There are no other related paty transactions to report.
Note 22- Contlngent assets
The charitable company has been awarded muS1i-yeaT grants with specified or implied timeframes which
preclude recognltlon of the fvll amount.
The total amount of contingent assets at 31 March 2024 (2023.. £620,476) was £638.979.
Sutton Borough Ciliz8ns Advth Bureaux
28
Finan￿81 Report andA¢¢ounts 2023/f24