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2021-03-31-accounts

Trustees’ Annual Report and Financial Statements Year ended 31 March 2021 Charity Number: 1060005 Charitable Company Registered in England No: 03297914

2

SECTION ONE | XXXX XXXX XXXX XXXX XXXX

S E C T I O N | 1

Statement from GamCare’s CEO and Chair

The Work of GamCare and its Partners

Adapting to the Challenges of the COVID-19 pandemic

S E C T I O N | 2

S E C T I O N | 3

S E C T I O N | 4

S E C T I O N | 5

| SECTION ONE |

01. Introduction and Context

01

3

20 21

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION ONE | INTRODUCTION AND CONTENT

4

Charity Information for The Year Ended 31st March 2021

Registered Charity Name: GamCare

Trustees: �Sir�Ian�Prosser�(Chairman)�/�(retired�June�2021) John�Brackenbury�CBE� Jill�Britton� Margot�Daly�*�(appointed�as�new�Chair�June�2021) Emily�Finch� John�Hagan� Dominic�Harrison� Gareth�Jarvis��(from�September�2020) Matthew�Moth��(from�September�2020)

*Audit Committee members

**Clinical and Quality Governance Committee members

Recruitment for new/additional Trustees began at the end of the reporting period.

Key Management

Personnel: �Anna�Hemmings�(Chief�Executive�Officer) Helen�Garratt�(Director�of�Clinical�&�Community�Services�–� until�July 2021) Mike�Kenward�(Director�of�Development)

Syed�Ali�Naqi�(Director�of�Finance�&�Resources�–�until�September 2020) Jenny�Olsen�(Director�of�Policy�&�Communications�–� from�September 2020)

Debby�Morrell�(Director�of�People�and�Organisational�Development– from�November�2020)

Martina�Lewis-�Stasakova�(Interim�Director�of�Finance�and�IT�–� until�August�2021)

Chris�Franklin�(Director�of�Finance�and�IT�–�from�February�2021) Ray�Hassan�(Director�of�Quality�Assurance�and�Innovation,�Interim� – from�February�2021)

Secretary: �Syed�Ali�Naqi�(to�September�2020) Kanika�Lim�(September�2020�to�present) Registered Office: 91-94�Saffron�Hill,�London,�EC1N�8QP Registered Number: 03297914�(England�and�Wales) Registered Charity Number: 1060005 Auditor: �Buzzacott�LLP 130�Wood�Street London,�EC2V�6DL

Bankers:

CAF�Bank�Ltd 25�Kings�Hill�Avenue Kings�Hill,�West�Malling Kent,�ME19�4LQ

The�trustees,�who� are�the�directors� for�the�purposes� of�company�law,� present their statutory report,�including�the� Strategic�Report,� together�with�the� financial�statements�of� GamCare�for�the�year� ended�31�March�2021.

The�report�covers�the� year�ended�31�March� 2021�(1st�April�2020� to end�March�2021).

We�are�committed�to� ensuring�transparency� to�the�public�and� wider�stakeholders� in relation�to� how�our funds� are�received and� utilised,�our�strategic� objectives,�and�our� annual progress against�these.�

Our�report�is� produced�in� accordance�to�relevant� laws�and�best�practice,� specifically:

l The�Charities� Statement�of� Recommended� Practice�(SORP)� (FRS 102)

SECTION ONE | STATEMENT FROM GAMCARE’S CEO AND CHAIR

5

Statement from GamCare’s Chair and CEO

During�the�last�year,�we�worked�against�the� backdrop�of�the�coronavirus�pandemic,�which� has�profoundly�impacted�all�our�lives.�Despite�the� challenges�this�posed,�this�year�we�reached�more� people�than�ever,�extending�the�impacts�of�our� services�for�beneficiaries.

For�those�harmed�by�gambling,�this�was�a� particularly�challenging�year,�in�which�the�isolation,� stress�and�money�worries�may�have�been� amplified�by�the�pandemic.�

We�are�proud�that�as�an�organisation,�we�have� adapted,�survived,�and�thrived�over�the�last�year,� though�of�course�it’s�been�tough�at�times.�We�are� proud�of�all�our�teams,�who�have�shown�great� resilience�throughout,�and�who�have�continued� to�demonstrate�their�passion�and�commitment� to�the�work�that�we�do.�This�meant�GamCare�was� available�24/7,�year-round,�to�offer�support.�We� are�also�grateful�for�the�continued�support�of� GambleAware,�our�main�funder.�

For�the�340,000�people�in�Great�Britain�with� gambling�problems�and�their�families,�our�services� have�been�more�important�than�ever.�Despite� an�initial�decline�in�the�volume�of�calls�during�the� first�lockdown,�we�subsequently�received�more� calls�than�ever�coming�through�to�the�National� Gambling�Helpline,�answering�around�42,000�calls� throughout�the�year.�

Online�gambling�was,�at�times,�the�only�form� of�gambling�available�during�the�pandemic.�We� launched�our�TalkBanStop�campaign�to�promote� the�layering�of�tools�and�support�available�to�limit� access�to�gambling�websites,�and�to�provide�a� ‘one-stop�shop’�to�access�the�Helpline,�GAMSTOP� and�Gamban.�

In�treatment,�whilst�we�saw�fewer�first-time� clients,�mirroring�trends�across�other�health� and�social�care�services,�we�maintained�contact� with�over�10,000�people�across�our�treatment� partner network.�

Our�online�support�services�were�particularly� popular,�offering�a�lifeline�for�those�unable�to�find� confidential�space�to�speak�during�lockdown.�

Our�outreach�and�training�work�swiftly�moved� online,�making�it�more�accessible�than�ever.�We� reached�over�15,000�professionals�and�over� 7,000�young�people�directly�to�raise�awareness� about�gambling�harms,�through�the�Young� Peoples�Gambling�Harm�Prevention�Programme,� delivered�with�YGAM.�We�were�also�delighted�to� secure�additional�funding�to�continue�developing� a�number�of�our�programmes,�including� engagement�with�the�criminal�justice�system�and� our�women’s�programme.�

Working�with�our�network�of�partners�throughout� the�pandemic,�we�have�developed�new� partnerships�with�our�‘Ready�to�Talk’�campaign,� working�with�other�helpline�charities�such�as� the�National�Domestic�Abuse�Helpline�(Refuge)� and Samaritans.

Margot Daly Anna Hemmings Chair�of�the�Board�of�Trustees� Chief�Executive�Officer

Postscript: Margot�Daly�has�been�a�member�of�the�Board�of�Trustees�since�2015.�Following�the�retirement�of� Sir�Ian�Prosser�on�3rd�June�2021�it�was�the�unanimous�opinion�of�the�Board�of�Trustees�that�Margot�should� be�appointed�as�Chair.�Margot’s�ongoing�appointments�include:�Inquiry�Chair�at�the�Competition�and�Markets� Authority�(CMA),�and�Chair�of�the�Audit�Committee�at�the�Navy,�Army�and�Air�Force�Institutes�(NAAFI).

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION ONE | THE WORK OF GAMCARE AND ITS PARTNERS

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Strategic Report

The Work of GamCare and its Partners

GamCare’s work

Founded�in�1997,�GamCare�is�the� leading�provider�of�information,� advice,�and�support�for�anyone� affected�by�gambling�harms.�

We:

We�are�a�registered�charity,�with�service�users� always�at�the�heart�of�what�we�do.�We�are� governed�by�an�accountable�Board�of�Trustees,�an� experienced�leadership�team,�and�robust�clinical� and�organisational�governance�frameworks.�Our� overall�social�aim�is�to�reduce�gambling�related� harm,�and�the�negative�effects�that�this�can� cause�for�some,�including�poor�mental�health,� relationship,�and�financial�difficulties.

Our�values�encapsulate�the�way�we�work�with� clients�and�one�another,�and�flow�through� everything�that�we�do�as�a�charity.

We�are�proud�of�our�achievements.�In�the�last� three�years�we�have� supported over 100,000 people �across�the�National�Gambling�Helpline,� online,�and�treatment�services.�We�have� trained 24,000 staff �across�1000s�of�organisations�on� awareness�of�gambling�harms�and�support.�

Our mission is:

To support those harmed by gambling through advice and treatment, and to minimise gambling-related harm through education and engagement.

We�work�to�a�solid�set�of�organisational�values� which�we�are�pleased�to�have�renewed�over�the� last�year,�co-produced�with�our�staff�and�other� stakeholders.�They�are�as�follows:

Just want to thank you for the invaluable work and commitment from all at GamCare. You’ve given me my life back.”

GAMCARE SERVICE USER

SECTION ONE | THE WORK OF GAMCARE AND ITS PARTNERS

7

Our work is based around three key areas of provision:

Support and treatment services

We�provide�the�24/7�National�Gambling�Helpline� as�well�as�support�and�structured�treatment� services�for�adults,�and�now�also�a�Young� People’s�Service.�Our�treatment�is�evidencebased,�outlined�in�GamCare’s�Model�of�Care� Framework�,�and�is�based�on�Cognitive�Behavioural�

Therapy�(CBT),� Motivational Interviewing, brief interventions, and other therapeutic approaches .�Support�and�treatment�is�delivered� through�one�to�one,�groupwork,�through�face� to�face,�and�online�sessions.�GamCare�engages� the�largest�number�of�service�users�in�gambling� support�and�treatment�nationally.

Engagement and risk reduction programmes

We�offer�bespoke�engagement,�awareness-raising,� and�resources�to�professionals�that�come�into� contact�with�those�at�higher�risk�of�gambling� related�harm.�Our�current�programmes�work�with� women, young people, criminal justice, and finance/debt sectors, as well as pilot work in other areas, such as armed services and young adults. Our�training�provides�awareness� of�gambling�harms�and�supports�professionals�to� be�able�to�screen�and�identify�harm�and�develop� pathways�into�locally�available�support.

Our strategy

Our�aim�to�reduce�gambling�related�harms�is� delivered�through�a�detailed�three-year�strategy,� and�annual�business�plans.�This�year�was�the�last� year�of�our�current�strategy,�spanning�April�2018� to�the�end�of�March�2021.�We�are�delighted�with� the�enormous�efforts�of�our�staff,�partners,�and� service�users,�that�have�gone�into�helping�meet� the strategy�targets,�and�are�pleased�to�say�that� we have�met�or�exceeded�the�majority�of�these.�

Throughout�this�year�we�have�worked�on�

developing�a�new�three-strategy,�to�drive�our�work� through�to�2024.�As�ever,�our�aims�are�ambitious,� but�with�a�skilled�workforce�and�alignment�to� strong�values�we�are�confident�in�our�ability� to�achieve�these.�We�will�focus�on�continued� awareness�raising,�improving�access�to�support� and�treatment,�developing�new�support�tools� and�ways�of�working,�and�increasing�effectiveness� through�quality�and�collaboration.�Our�new� strategy�is�discussed�in�more�detail�at�the�end� of Section�2.

1For�further�information�on�GamCare’s�Model� of�Care�for�support�and�treatment�delivery�see:� https://www.gamcare.org.uk/about-us/our-model-of-care

Safer gambling and industry-facing services

GamCare�work�with�the�gambling�industry�and� other�businesses�to�support�them�to�develop� safer�gambling�systems�and�practices.�We�do� this by training staff, involving people with lived experience in the design or review of gambling operator’s products, and providing consultancy and advice. In�addition,�we�offer� an�independent�quality�standard�and�award� to�gambling�businesses�–�the�Safer�Gambling� Standard�–�that�assesses�the�measures�they� have�in�place�to�protect�people/customers�from� experiencing�gambling-related�harm.

Over the next three years, we want to put the extent and impact of gambling harms on the map and ensure more people know about them. We will expand our services to make lasting and positive changes to those harmed by gambling.”

ANNA HEMMINGS, CEO

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION ONE | THE WORK OF GAMCARE AND ITS PARTNERS

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GamCare’s Network Partners

GamCare�directly�provides�support�and�treatment� services�in�a�range�of�locations.�In�addition,� services�are�delivered�through�a�national�network� of�treatment�providers,�who�receive�grants� from�GamCare.�In�this�context,�GamCare�holds� a�multiple�delivery,�lead�provider,�and�quality� assurance�role.�Collectively� we offer support across England, Scotland, and Wales, and through our new young people’s service, now also Northern Ireland. During�2020/21�there� were�11�network�partners�in�place,�who�we�wish�to� thank�for�their�delivery�and�collaboration�with�us�:

Over�coming�years,�we�aim�to�build�and�extend�our� partner�network�in�order�to�support�GamCare’s�longer� term�objectives�to�organise�gambling�treatment�in�line� with�the�growing�number�of�NHS�treatment�providers.� Since�April�2021�we�have�worked�with�eight�partners�-� Ara,�Breakeven,�Derman,�Krysallis,�NECA,�RCA,�Beacon� and�Aquarius�–�providing�services�mapped�to�the� identified�regions.

The National Gambling Treatment Service

The�majority�of�gambling�treatment�is� commissioned�and�funded�by�GambleAware,� an�independent�grant�giving�charity.�The� commissioned�services�fall�under�the�umbrella�of� the�‘National�Gambling�Treatment�Service’�(NGTS).� We�all�collectively�deliver�on�the�aims�of�the� National�Strategy�to�Reducing�Gambling�Harm,�led� by�the�UK�Gambling�Commission.

The NGTS commissioned services comprise: GamCare; Gordon Moody (residential rehabilitation services); the NHS National Problem Gambling Clinic in London; and the NHS Northern Gambling Clinic, in partnership with our Leeds Community Service (the NHS services support gamblers with complex needs).

These�organisations�meet�the�diverse�range�of� needs�of�people�affected�by�gambling�harm,�who� can�also�refer�directly�themselves�to�any�of�the� services.�This�year,�we�have�collaboratively�worked� with�the�NGTS�providers,�GambleAware�and�NHS� England�to�design�the�referral�pathways�and� criteria�for�each�part�of�the�system.

GamCare’s strategic role

In�addition�to�the�core�services�above,�we�play� an�active�and�strategic�role�within�the�gambling� treatment�and�related�sectors.�We�work�closely� with�those�harmed�by�gambling,�within�local� communities,�and�nationally�with�experts�across� health,�justice,�social�care,�and�financial�sectors,� including�the�NHS.�We�stay�up�to�date�with�the� latest�developments�across�relevant�sectors.�

2020/21�has�seen�substantial�developments� across�the�gambling�industry�and�other�sectors.�

SECTION ONE | THE WORK OF GAMCARE AND ITS PARTNERS

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Key sector developments

Gambling Commission highlights:

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION ONE | ADAPTING TO THE CHALLENGES OF THE COVID-19 PANDEMIC

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Adapting to the Challenges of the COVID-19 pandemic

Every�organisation�and�every�person�in�the�UK� –�no�doubt�the�world�–�has�been�impacted�by� COVID-19�over�the�last�year,�and�this�continues� to�the�present�day.�For�GamCare,�there�have� been�a�number�of�unique�challenges�to�which�we� have�responded�pragmatically,�rapidly�and�with� impressive�resilience.�As�a�charity�we�are�pleased� to�have�managed�without�any�major�negative� impacts�to�the�organisation�or�to�our�service� delivery.�Whilst�there�have�been�some�unavoidable� dips,�especially�in�help�seeking,�these�have�been� offset�by�developments�and�higher�engagement� in�other�areas.�Overall,�with�an�enormous�amount� of�agility�and�hard�work,�we�have�managed�to� flourish,�grow,�and�reach�more�people�–�seeing� higher�performance,�a�significant�increase�in�staff� numbers�to�better�support�those�in�need.�Most� importantly,� we have not had any breaks or reductions in our client-facing services and have, in fact, improved higher service user outcomes than last year.

GamCare were really helpful and understanding to my situation with my partners compulsive [gambling] and gave advice quickly, kindly and in a non-judgemental way. They very quickly made a referral for support for me and for my partner and I really appreciate it. It’s nice to know that even in these crazy COVID times there is still someone out there to help, just a web chat away. Thank you so much”

GAMCARE SERVICE USER

COVID-19�has�had�a�huge�impact�on�gambling� activity�in�Britain,�including�most�land-based� gambling�venues,�such�as�betting�shops�and� casinos�being�closed�for�large�periods�of�the� year.�Whilst�this�doubtless�helped�some�in�their� recoveries,� both online gambling and some shop-based products have remained easily accessible throughout the pandemic. There�

have�been�changes�to�gambling�behaviours:�less� people�have�been�gambling,�but�regular�gamblers� have�spent�more�time�or�money�gambling�and� have�tried�new�on-line�gambling�products�.�There� has�been�a�rise�in�other�related�health�and�social� issues�being�reported�by�some�GamCare�service� users,�such�as�domestic�abuse,�financial,�and� mental�health�issues.� Demand for support services changed, with an initial decrease in people accessing support, �which�likely�relates� to�a�lack�of�privacy�in�the�home�and�being�in�crisis� mode�at�the�start�of�the�lockdown.�Shortly�after� the�start�of�the�first�lockdown,�for�GamCare,�this� moved�to�a�steady�rise�in�people�accessing�the� National�Gambling�Helpline�and�our�other�on-line� services.

Internally,�our�staff�that�previously�worked�in�offices� and�treatment�rooms�had�to�shift�to�home-based� working,�and� delivery of our core activities,

including external training and treatment delivery, had to be adapted quickly for remote and virtual delivery. Whilst�GamCare�was�well� prepared�for�home�working�and�remote�delivery� across�some�areas�(e.g.�the�Helpline�provision),�this� was�a�significantly�new�way�of�working�for�many,� including�remote�induction�of�new�teams�during� lockdowns.�As�a�responsible�employer,�we�have�also� focused�heavily�on�managing�staff�wellbeing�and� introducing�various�mechanisms�for�support�and� flexibility�during�this�time.

1 �Source:�Gambling�Commission

SECTION ONE | ADAPTING TO THE CHALLENGES OF THE COVID-19 PANDEMIC

11

As a new starter who joined GamCare in May 2021, which as an organisation was managing the second phase of the lockdown, all my onboarding was done remotely. During my induction fortnight I was able to Teams chat with many of the key staff in GamCare (including the CEO) which helped me feel connected to the overall organisation even though I’d not yet seen the offices or met with my direct reports in the flesh.”

GAMCARE EMPLOYEE

Overall,�there�are�many�ways�in�which�we�have� effectively�developed�our�services�during�this� time,�including�our�digital�developments�for� service�users,�our�internal�ways�of�working,�and� new�initiatives�to�manage�the�changes�described.� These�changes�will�be�illustrated�throughout� the�remainder�of�the�report.�As�an�example,� our�#ReadytoTalk�campaign,�where�we�worked� with�other�charities�(Samaritans,�Refuge,�Cruse� Bereavement�Care)�to�raise�awareness�of�help�and� support�services,�reached�over�300,000�people� via�social�media�engagement.�In�summary,�whilst� there�have�undoubtedly�been�negative�impacts� to�GamCare’s�activities�during�the�pandemic,�on� balance� we have been able to continue and expand on our core activities supporting people during this extremely difficult time, as well�as�innovating�and�changing�ways�of�working� for�the�better�in�the�long�term.�

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION TWO | SECTION TWO | XXXX XXXX XXXX XXXX XXXX |

02. Activity and Impact

02

12

20 21

SECTION TWO | OUR ACTIVITY IN NUMBERS

Our Activity in Numbers

We�are�extremely�proud�of�what� GamCare,�our�partners,�staff,�and� service�users�have�achieved�together� over�the�last�year�and�throughout� our�three-year�strategy�period.

This�has�been�an�incredible�period� of�change,�growth,�and�of�course,� recent�challenge,�where�we�have� continued�to�expand,�develop,�learn,� and�ultimately�meet�the�needs�of� more�people�experiencing�gamblingrelated�harm.�Below�are�highlights� of�our�activity�and�impact,�including� headline�numbers,�what�the�data�

tells�us,�followed�by�summaries�of� work�and�outcomes�achieved�across� each�of�our�three�strategic�areas� (support�and�treatment�services,� safer�gambling�and�industry-facing� services,�engagement�and�risk� reduction�programmes).

Headline�numbers�for�2020/21�are�provided,�as� well�as�for�the�last�three�years,�as�this�is�the�final� year�of our�three-year�strategy.

13

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION TWO | OUR ACTIVITY IN NUMBERS

14

Our Activity in Numbers

The Last Year: April 2020 to the end March 2021:

Support and Treatment

Engagement and Risk Reduction

----- Start of picture text -----
7,331
14,797
64%
professionals trained gambling awarness workshops
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Safer Gambling Services (Gambling Industry-facing)

----- Start of picture text -----
1,015
individuals trained
----- End of picture text -----

----- Start of picture text -----
10
SGS assessments
----- End of picture text -----

----- Start of picture text -----
143
customer call transfer
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SECTION TWO | OUR ACTIVITY IN NUMBERS

15

Outcomes

The�majority�of�service�users�completing�treatment�moved� from�‘moderate’�to�‘healthy’�gambling�behaviour,�and�from� ‘problem�gambling’�levels�to�‘moderate’�levels�(using�CORE10�and�PGSI�measurement�scores

----- Start of picture text -----
79% 95%
completed their treatment would recommend the Helpline
----- End of picture text -----

----- Start of picture text -----
100%
----- End of picture text -----

----- Start of picture text -----
97%
----- End of picture text -----

----- Start of picture text -----
would recommend treatment
----- End of picture text -----

----- Start of picture text -----
strong understanding
----- End of picture text -----

It has been very valuable in learning about all aspects of gambling. This programme has broadened my knowledge about triggers, urges and high-risk situations which is essential for me to recognise and plan and put blocks in place to refrain from gambling.”

GAMCARE SERVICE USER

3 �CORE-10,�Clinical�Outcomes�in�Routine�Evaluation:�a�brief�10�set�measurement/scoring�tool�for�common�presentations�of� psychological�distress�and�wellbeing;�a�validated�tool�used�in�gambling�treatment.�PGSI,�Problem�Gambling�Severity�Index:�a� standardised�measure�of�risk�behaviour�in�gambling,�used�in�gambling�disorder�treatment.�DSM,�Diagnostic�and�Statistical�Manual� of�Mental�Disorders:�health�guidance�on�common�mental�health�disorders;�a�validated�tool�used�in�diagnosing�gambling�disorder.

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION TWO | OUR ACTIVITY IN NUMBERS

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What This Year’s Data Tells Us

We�produce�comprehensive�annual�statistics� relating�to�our�Helpline�and�treatment�data.�Most� of�our�data�relates�to�individual�service�users�and� callers,�rather�than�treatment�sessions�or�calls,� providing�us�with�a�clearer�picture�about�the� people�using�our�services.�Our�reports�can�be� found�on�our�website.�In�addition�to�the�headline� numbers�above,�highlights�from�our�2020/21� data include:

SECTION TWO | OUR ACTIVITY IN NUMBERS

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The Last Three Years: April 2018 to the end of March 2021

Support and Treatment

----- Start of picture text -----
+
140,000
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+ 27,000

----- Start of picture text -----
sessions attended
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----- Start of picture text -----
+
100,000
----- End of picture text -----

service users in specialist treatment

----- Start of picture text -----
70%
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----- Start of picture text -----
completed treatment
----- End of picture text -----

----- Start of picture text -----
service users supported
----- End of picture text -----

----- Start of picture text -----
10%
----- End of picture text -----

people supported

Engagement and Risk Reduction

----- Start of picture text -----
24,000 22,597 730
professionals trained young people attendedin sessions young adults & professionals
l 24,000�professionals�working�with� l 22,597�young�people�attended� l 730 young adults and
‘at-risk’�groups�received�gambling� gambling�awareness�sessions professionals trained
awareness�training
----- End of picture text -----

Safer Gambling Services (Gambling Industry-facing)

----- Start of picture text -----
3,990
gambling business staff trained
----- End of picture text -----

----- Start of picture text -----
35
gambling brands
----- End of picture text -----

----- Start of picture text -----
12,861
website views
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TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

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Support and Treatment Services

Increased take-up of services

Notwithstanding�the�pandemic�challenges,�we� have�continued�to�expand�our�core�adult�support� and�treatment�services,�comprising�the�National� Gambling�Helpline,�a�range�of�online�services,� and�therapeutic�treatment�provision�delivered�by� GamCare�and�its�network�partners.

Overall,�use�of�our�Helpline�services�increased� from�last�year,�seeing:

 An�8%�increase�to� 27,024 individual callers/chats

 A�9%�increase�to� 41,900 total calls/chats

The�number�of�people�attending�treatment� this�year�was� 10,372 individuals ,�which�is�very� similar�to�the�previous�year,�and�evidences�the� accessibility�of�our�services�during�the�pandemic.�

There�was�an�initial�drop�in�people�accessing� support�services�generally�at�the�start�of�the� lockdown,�likely�due�to�lack�of�confidential�space�in� homes,�and�restricted�physical�access�to�services.� However,�over�the�year,�the�number�of�actual� treatment�sessions/assessments�increased�by� 14%,�providing� 55,004 sessions .�Within�this,�there� has�also�been�a�significant�increase�(38%)�in�the� number�of�tier�2�treatment�sessions�provided,� alongside�more�structured�tier�3�treatment,� representing�a�more�tailored,�needs-led�provision.

Positive outcomes

97% of service users �undertaking�‘extended�brief� interventions’�completed�these�successfully

Overall,�service�users�scored�4.7/5�that�treatment� had brought about positive change to their

gambling

100%�of�service�users�would� recommend the treatment services to someone else

79%�of�service�users�in�treatment,�completed�this� successfully�(a�4%�increase)

95%�of�National�Gambling�Helpline�users�rated�the� service�at�4�or�5�(of�5)�(a�2%�increase�on�last�year)

95%�of�services�users� would recommend the Helpline service to someone else

[Helpline] Adviser was so helpful, kind and understanding. As a mum of a gambler I needed to speak to someone and I’m so glad I did. I would like to say a big thank you to your service and especially Adviser.”

GAMCARE SERVICE USER, AFFECTED OTHER

I wanted to learn more about what was causing me to gamble, CBT the course fitted into my lifestyle enabling me to do modules at times that suited me.”

GAMCARE SERVICE USER

Gamcare�uses�validated�tools�throughout� individuals’�treatment�journeys�(usually�weekly)� to�measure�change�in�gambling�behaviour,�risk� and�wellbeing:�the� Problem Gambling Severity Index �(PGSI)�and�the� Clinical Outcomes in Routine Evaluation (CORE-10) .�Our�2020/2021� treatment�data�shows�reliable�improvements�in� service�users’�progress�using�these�measurements.� The�average�PGSI�score�on�completion�of� treatment�was�3�(from�17.8)�which�is�within�

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the�‘moderate’�range,�and�for�CORE-10�was�6.3� (from�17.6),�within�the�‘healthy’�range�–�these�are� evidenced�based,�reliable�improvements.

A�poem�written�by�a�service�user�of�Breakeven,�one� of�GamCare’s�network�partners�(for�his�treatment� practitioner�and�about�his�experience):

Your Voice Is Rescue (Sonnet for Sally Anne Britton)

Adapting our services to online and remote access

Not�surprisingly,�most�of�our�treatment�this�year� has been provided via telephone, online, or video calls, including virtual group-work, and this has received a positive response .� Access�to�all�our�wider�online�and�website�self-help� services�has�increased�from�the�previous�year,� including:

1,500,692 people accessed GamCare’s website

60,809 registered forum users, 1,094 chatroom hours provided, 4,725 people attending group chatrooms

I found myself in waters deep and dark, The waves of loss and grief washed over me, Your voice a flare on dark seas was the spark, That lit my path to land from stormy seas. A calm voice in a storm can save a soul, A bright thought can to our safety lead, To counsel is to heal and help make whole, Rescue from peril those who are in need. I now find myself safely led to land, And though fear the sea may yet claim me, The echoes of your wise words help me stand, On rocks of safety sure in a dark sea. You are a lifeboat to those lost at sea, You rescue and bring home the lost like me.”

COPYRIGHT RICHARD L WISEMAN (C) 2021

29,364 views of self-help resources, 373 self-help workbooks downloaded

We�have�seen�substantial�take�up�of�our�online� Cognitive�Behavioural�Therapy�(CBT)�Programme,� GameChange.�In�addition,�we�have�been� developing�a�range�of�digital�tools,�formats,�and� enhanced�use�of�social�media�across�our�services,� particularly�those�aimed�at�young�people.�This�will� be�an�ongoing�priority�for�the�coming�year�as�we� move�to�a�modernised,�hybrid�support�offer.

It was wonderful to do this online as I didn’t feel too embarrassed to talk about my mistakes and experiences over the phone compared to speaking to someone face to face.”

GAMCARE SERVICE USER

4 �GamCare�provide�‘extended�brief�interventions’�as�part�of�its�treatment/clinical�services.�These�are�short�motivational�sessions� with�follow-ups,�provided�via�the�National�Gambling�Helpline�as�well�as�our�treatment�services,�usually�up�to�six�sessions.�Focused� advice�may�include�taking�responsibility�to�make�a�change,�offering�strategies�related�to�behavioural�change�and/or�goal�setting.

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Happy with receiving help online and having the space in the forums anonymously also helps as you can express everything without sharing personal details.”

GAMCARE SERVICE USER

New – Young People Service

Gamcare�introduced�the�Young�People�Service�in� October�2020,�with� a small team of dedicated practitioners offering safe and effective support and treatment for 11 to 18-year olds across England, Scotland, Wales, and Northern Ireland. �The�Service�ensures�that�young�people� who�may�be�harmed�by�gambling�can�access�age� appropriate�support,�whether�they�are�concerned� about�their�own�gambling�or�that�of�a�loved�one.� The�Service�is�flexible�–�it�offers�information,�advice� and�guidance,�brief�interventions,�and�self-help� tools,�as�well�as�structured�interventions�tailored� to�individuals’�needs.�We�aim�to� ensure that

every young person worried about gambling who engages with us is listened to and fully supported. �The�new�Service�is�underpinned� by�strong�partnership�work,�and�has�developed� numerous,�positive�local�partnerships�with�relevant� organisations�and�strategic�bodies�throughout� the year.

During the first six months of operation our

practitioners completed 190+ contacts with 31 young people 74% of young people reported being worried about their own gambling, and 28% about someone else’s gambling

Case Study – Young People’s Service User

Young�person�A�started�gambling�online�during� lockdown.�He�was�referred�to�our�Young�People� Service�via�the�National�Gambling�Helpline.� During�assessment�he�only�wanted�help�to�access� gambling�website�blocking�software,�which�we� supported�as�well�as�promoted�further�support� options.�At�that�time,�he�declined�but�returned� a�few�weeks�later�and�successfully�engaged�in� remote�CBT�sessions�to�explore�the�impact�of�his� gambling,�feelings�and�triggers.

At�that�time,�A�was�spending�all�his�available� money�on�gambling,�leaving�him�feeling�anxious� and�regretful.�Gambling�was�also�impacting�his� education,�as�he�was�gambling�during�lessons.� There�were�times�when�he�was�difficult�to�get� in�touch�with�and�initially�was�only�comfortable� with�email�communication.�However,�we�offered� an�open�door,�responsive�and�flexible�approach,� which�enabled�increased�engagement.

Initially�engagement�was�functional�but�paved�the� way�for�more�focused�interventions�resulting�in�a� good�outcome.�He�was�offered�the�right�support� at�the�right�time,�helping�him�to�find�solutions� and�make�informed�decisions�about�his�gambling.� At�the�time�of�discharge�from�the�service�he�had� decided�to�refrain�from�gambling.

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New – TalkBanStop Partnership Project

In�December�2020� GamCare, Gamban and GAMSTOP �launched�a�partnership�to�integrate� support�with�tools�that�create�barriers�for� gamblers�to�access�gambling�websites.�It� includes� free national provision of blocking software produced by Gamban ,�made�

available�via�the�National�Gambling�Helpline�and� gambling�treatment�services.�The�project�scales� up�a�previous�pilot�with�Gamban�completed�in� 2019/20.�The�partnership�with�GAMSTOP�aims�to� ensure�that�individuals�who�have�self-excluded� from�websites�are�encouraged�to�use�additional� tools�such�as�Gamban�and�access�support�via� the Helpline.

Since�launching,�the�project�has�given�away� 1,890 free TalkBanStop Gamban licenses �(over�four� months).�The�project�led�a�successful�marketing� campaign�to�raise�awareness�of�the�free�tools�and� support�which�generated� 204 pieces of media coverage ,�reaching�over� five million people .�The� campaign�focused�on�people�with�lived�experience� of�gambling,�including�ex-professional�footballer�–� Michael Chopra.

Early�findings�from�the�project�indicate�that� over 55% of people taking out a Gamban license are choosing the maximum length of time �(5�years)�and�are�therefore�making�a�longterm�commitment�to�changing�behaviours�and� recovering.�As�the�project�progresses,�we�hope� to�see�the�increase�of�service�uptake�continue.� TalkBanStop�encourages�service�users�to�layer� multiple�tools,�as�well�as�speak�to�the�National� Gambling�Helpline,�which�we�hope�will�contribute� to�a�more�successful�recovery.

Positive partnership working in action: “Working in partnership with GamCare on the TalkBanStop initiative has been a very positive experience. GamCare’s dedication to supporting individuals and affected others experiencing gambling related harm, along with a high level of focus, strategy, and wisdom, has made the process of delivering the TalkBanStop initiative relatively straightforward. As an organisation, GamCare is made up of efficient and passionate experts; and we’ve thoroughly enjoyed the process of working in partnership with GamCare.” (Jack Symons, Gamban, Founder)

GameChange online CBT Programme

We�have�continued�to�deliver�our�successful� online,�computerised�Cognitive�Behavioural� Therapy�(cCBT)�Programme,�which�provides�eight� modules,�supported�by�a�trained�GamCare�cCBT� practitioner.�GamCare�has�seen�considerable� interest�since�launching�the�service,�from�people� who�are�generally�not�accessing�other�forms�of� support�or�treatment. The�Programme�allows� people�to�access�support�from�wherever�is� convenient,�working�at�their�own�pace�to�change� their�relationship�with�gambling.

GameChange�is�openly�available�from�our�website,� and�as�such�has�screened�1,770�people�as� suitable�for�the�Programme.�770�service�users� completed�the�initial�module,�353�completed�up� to�module�four,�and�280�completed�all�eight.�The� Programme�uses�the�validated�PGSI�and�CORE-10� tools�to�measure�user�progress.� Average scores evidence positive outcomes ,�with�significant� improvements�made�even�from�the�completion�of� the�first�module.�There�has�also�been�a�99%�high� satisfaction�rate�with�the�Programme.

This program has honestly changed my life. I was in a low place starting the course, with low motivation and low willingness but as I progressed and checked in with my practitioner that helped me grow in every way and let go of gambling slowly. I built a fuller life.”

GAMCARE GAMECHANGE SERVICE USER

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Leeds Community Gambling Service

Our�flagship,�integrated�support�service,�delivered� in�partnership�with�NECA�and�the�NHS�Northern� Gambling�Clinic�has�had�continued�success�this� year.�We�provide�joined-up�awareness�training,� engagement,�and�treatment.�In�2020/21�the� service�provided�training�to� 1,455 professionals in the local area ,�including�across�criminal� justice,�the�local�authority,�universities,�faith,�and� community.�The�service�has�also�led�GamCare’s� pilot�to�support�young�adults�(discussed�later).

I must say that it is one of the best courses I have been on since it all went virtual” (Leeds Service, Training Participant)”

LEEDS SERVICE, TRAINING PARTICIPANT

In�addition,� 144 treatment interventions have been provided ,�with�positive�treatment�outcomes� achieved�(measured�by�PGSI�and�CORE-10)�with� no�re-presentations.�We�have�developed�new� ways�to�reach�more�people�remotely,�including� via�social�media,�regular�online�drop�ins,�and� service newsletters.

Working with LCGS made my life different, I don’t think about gambling as much. [The staff member] did a really good job and is an amazing person to talk to. I really enjoyed working with your service – it changed my life. I have already recommended you to one of my friends who are gambling.”

LEEDS SERVICE USER

The�service�delivers�a� unique ‘place-based’ model ,�in�that�it�provides�all�aspects�of�integrated� support�across�the�locality,�as�well�as�targeting� areas�experiencing�higher�levels�of�gambling� harm�(often�where�deprivation�and�high� number�of�betting�shops),�through�proactive� community�engagement.�This�approach�has� led�to�partnerships�with�the�Council’s�Children� and�Families�Services,�Barca�and�Linking�Leeds� (social�prescribing�service).�Engagement�with� safer�community�forums,�led�by�neighbourhood� police�teams,�has�helped�us�to�engage�the�public,� residents,�and�multi-ethic�community�groups.�We� have�also�begun�a�partnership�with�West�Yorkshire� police�to�develop�screening�and�support�pathways� for�people�with�gambling�problems�going�though� police�custody.�

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Wider Partnership Initiatives – Highlights

Primary Care Gambling Service (PCGS) �–�We� have�continued�to�work�in�partnership�with�the� NHS�Hurley�Clinic�Services�in�South�and�East� London,�to�provide�integrated�gambling�support� services,�with�referrals�being�received�between� the respective�services.

Peer Aid �–�Betknowmore�UK�and�GamCare� launched�a�new�peer�support�service�across� London�and�the�South�in�2019.�The�service�offers� peer-based�support�through�Betknowmore,� before,�during,�and�after�treatment�provided�by� GamCare.�Since�December�2020,�there�have�been� 52�referrals�by�GamCare�for�group�support,�as�well� as�referrals�for�121�support.�See�further�at:� https://www.betknowmoreuk.org/

New Scotland-based partnerships –�GamCare� have�worked�closely�with�Public�Health�Scotland,� with�a�focus�on�raising�awareness�of�gambling� issues�amongst�criminal�justice,�universities,�and� LGBTQ+�services.�We�have�also�worked�with�the� Community�Empowerment�Services,�part�of�Police� Scotland.�This�has�led�to�being�included�in�Suicide� Prevention�Glasgow,�and�training�for�the�Youth� Team�for�all�Campus�Police�Officers�in�Scotland.� Additionally,�GamCare�have�partnered�with,� homeless�charity,�Crossreach,�in�Edinburgh,�who� now�include�the�gambling�screening�question�in�all� their assessments.

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Engagement and Risk Reduction Programmes

This�year�has�seen�further�expansion� of�our�unique�Programmes�work,� which�focuses�on�raising�awareness� about�gambling�harm,�and� developing�pathways�to�support�for� people�who�may�be�at�higher�risk� of�being�harmed�or�less�likely�to� access services.�

We�deliver�training�to�professionals�and�at-risk� groups,�develop�screening�and�referral�pathways,� facilitate�‘thought�leadership’�discussions�with� relevant�partners,�and�gather�learning,�insights,�

and�data�to�inform�our�wider�practices.�All� our�training�is�CDP�accredited.�2020/21�saw� us�significantly�expand�our�young�people’s� programme,�develop�our�criminal�justice�work� on�a�national�scale,�deliver�a�second�year�of�our� women’s�programme,�enter�a�new�phase�of�our� financial�harm�work,�and�work�in�partnership�with� the�Samaritans�to�develop�innovative� training products for gambling businesses. Our training numbers have increased 64% on last year �which�is�fantastic�particularly�given�the� circumstances�faced�during�the�year.

In�2020/21, 14,797 professionals ,�working�with� at-risk�individuals.

Young People’s Programme

2020/21 was�a�further�year�in�the�delivery�of�our� national�Young�People’s Programme,�targeting�1119-year�olds�through�online�support,�awareness� workshops,�and�training�for�professionals.�The� Programme went�through�extensive�expansion� from�eight�to�ten�regions�of�the�UK�and continues� to�achieve�great�success.�For�the�first�time�this�year,� we�partnered�with�YGAM�to�deliver�this�Programme� across�the�country�and�are�fully�funded�until�2024.� We�began�work�across�Northern�Ireland,�building� several�positive�partnerships,�developments,�and� opportunities�there.

In 2020/21 we: trained 6,314 youth-facing

professionals – a 94% increase �on�last�year�–�and� delivered� workshops to 7,331 young people �(a� reduction�on�last�year�due�to�school�etc�closures).

I learnt a lot from the session – after starting with limited knowledge of gambling and in particular youth gambling the session gave me far greater awareness, increased my knowledge and made me feel more confident with problem gambling amongst young people.

PROFESSIONAL TRAINING PARTICIPANT, SOUTH EAST

Feedback�and�evaluation�of�training�participants’� learning�has�remained�positive,�with�most�young� people trained reporting that they understood gambling�related�harm�better�and�felt�able�to�seek� help�and�most�professionals�reporting�that�they� felt�more�confident�to�talk�to�young�people�and� to�signpost�for�support.

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Key developments – we have:

Young Adults’ Pilot

GamCare�continued�work�on�its�innovative� young�adults’�pilot,�in�conjunction�with�the�Leeds� Community�Gambling�Service.�The�pilot�has�trained� both�professionals�working�with�young�adults�as� well�as�young�adults�themselves,�including�many� students�from�the�local�universities.

In�2020/21,� 271 professionals were trained, and 127 young adults .

Consultation�with�stakeholders�indicates�that� awareness�sessions�delivered�directly�to�Young� Adults�have�been�successful,�and�that�extended� brief�interventions�should�be�integrated�into�future� work�with�this�cohort.�A�young�adults�consultation� board,�that�will�inform�future�programme�design,� is�now�being�set�up.

5 �Total�professionals’�training�figure�across�all�programmes:� women’s�young�adults,�criminal�justice,�financial�harm,�young� people,�and�Leeds�Service�training

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Gambling Related Financial Harm Project

National�Gambling�Helpline�and�treatment� service�users�continually�report�substantial� financial�difficulties�and�debt� (in 2020/21, 80% of gamblers in treatment reported financial difficulties, higher than last year, and 66% reported debt) .�Gambling�Related�Financial� harm�(GRFH)�can�impact�the�gambler�as�well�as� their�loved�ones.

The�GRFH�Project’s�launch�in�2019�coincided� with�a�peak�of interest�from�many�organisations� to�begin�to�tackle the�issue. It�brings�together� four�key�sectors:�financial�services,�debt�advice,� gambling�businesses�and�gambling�treatment,� to build a better understanding and raise awareness of financial harms caused by gambling. Through our national work

we enable c ross-sector�collaboration, knowledge� sharing, and development�of�best�practices�to�help� vulnerable�customers. Progress�to�date�shows�that� the�potential�for�this�work�to�make�an�impact is� huge.�We�were�therefore�delighted�this�year�to� have� secured a further two years funding for the Project ,�to�October�2022.

Gambling Related Financial Harm workshop was a very useful and thought-provoking, and a real achievement to get all those participants from different sectors together, it’s a great strength of the GRFH programme.” (GRFH Stakeholder: Sharon Collard, Professor of Personal Finance and Research Director , Personal Finance Research Centre, University of Bristol)”

This year’s key achievements included:

GRFH STAKEHOLDER: SHARON COLLARD, PROFESSOR OF PERSONAL FINANCE AND RESEARCH DIRECTOR , PERSONAL FINANCE RESEARCH CENTRE, UNIVERSITY OF BRISTOL

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Women’s Programme

The�second�year�of�this�national�Programme�–� initially�funded�via�the�Department�for�Digital,� Culture,�Media,�and�Sport�(DCMS)�Tampon�Tax� Fund�–�built�on�the�first�year’s�success�and� learning.�The�Programme�aims�to�raise�awareness� of�gambling�harms�and�impacts,�and�how�this� affects�both�female�gamblers�and�women�affected� by�the�gambling�of�others.�During�the�year�we� were�pleased�to� secure further funding via the Gambling Commission, for an additional two years, to March 2023.

Our�national�team�responded�rapidly�to�COVID-19,� ensuring�the�Programme�continued�to�deliver� its�awareness�raising�through�training�and� engagement,�adapting�the�training�to�virtual� delivery�immediately.

We�successfully�delivered�accredited� training to 5,883 professionals �who�work�with�women�(up� 72%�on�last�year),�across� 1000 organisations, and attended 200 local networking events ,� with�positive�feedback.

97%�of�professionals�trained�report�improved� understanding�of�the�causes�and�risk�factors� that�make�women�more�likely�to�develop�a� gambling problem.

We�have�continued�to�train�a�wide�range� of�services�across�the�public,�community,� and�voluntary�sectors.�We�have�supported� organisations to embed GamCare’s single screening�question�on�gambling�harms�into� their�assessment�process,�in�order�to�increase� identification�of�harms,�and�develop�pathways� to�local�support.�This� increased awareness of gambling related harms experienced by women ,�and�GamCare�were�asked�to�provide� specialist�contributions�to�a�Domestic�Homicide� Review.

The�Programme’s�work�and�impact�are�in�the� process�of�being�externally�evaluated�by�inFocus� and�these�insights�and�learning�will�be�used�to� drive�forward�the�understanding�of�how�women’s� needs�can�be�better�met�through�training,� treatment�and support.�

Lived�experience�continues�to�be�a�cornerstone� of�the�Programme.�We�consult�with�women,�both� gamblers�and�affected�others,�gathering�invaluable� insights�into�how�gambling�has�impacted�them,� and�to�better�understand�and�break�down� the�barriers�they�face�when�seeking�support� and treatment.

It felt good to talk to Gamcare and have someone express empathy for what I was going through. I felt listened to and that Gamcare understood my feelings.”

FEMALE SERVICE USER

Alongside�our�professionals’�training,�the� Programme�continues�to�steer�change� systemically�and�strategically,�by�sharing�insights� 27 and�knowledge�about�women�and�gamblingrelated harms.

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Criminal Justice Development Work

2020/21�was�an�eventful�year�for�GamCare’s� criminal�justice�work.�Our�two-year,�‘whole�system’� exploratory�pilot�across�Hertfordshire,�funded�by� the�local�PCC,�came�to�an�end�in�September�2020.� This�provided�invaluable�learning�and�insights� about�the�relationship�between�gambling�and� crime,�professionals’�awareness,�and�screening� and�pathway�development,�which�we�have�been� able�to�apply�and�scale�up�on�a�wider,�national� level�this�year.�Together�with�us,�GamCare’s� network�partners�have�also�developed�work�with� their�local�criminal�justice�systems.

Our�work�in�this�area�led�to�GamCare�being� awarded� ‘Organisation of the Year’ in the Howard League for Penal Reform’s 2020 Community Awards ,�which�was�an�amazing� achievement.�We�have�continued�to�support�the� Howard�League’s�ongoing�Commission�examining� Crime�and�Problem�Gambling,�by�contributing� to�their�various�research�pieces�and�calls�for� evidence.�In�addition,�we�have� engaged with some of the providers of the new Probation Model community rehabilitation services ,� such�at� St. Giles Trust ,�and�look�forward�to� being�part�of�supply�chains�in�a�number�of�areas,� providing�training�and�formalising�pathways�to� local�treatment.

We�were�also�pleased�to�be� awarded a further two year’s funding ,�via�the�Gambling�Commission,� to�further�the�criminal�justice�development� work.�This�will�enable�us�to�establish�a�dedicated� Programme�team,�continue�to�develop�and�offer� training�to�sector�professionals,�develop�further� screening�and�support�pathways�in�local�areas,� pilot�new�interventions�for�service�users,�and�take� a�more�strategic�role�in�leading�this�important�area� of�work.�Importantly,�we�also�plan�to�gather�more� insights�about�the�needs�and�prevalence�of�this� under-researched�cohort,�and�formally�evaluate�our� findings�and�Programme�work.

Key achievements 2020/21:

GamCare and Samaritans training products

During�this�year�GamCare�and�Samaritans� have�worked�together�to�develop�a�suite�of� training�and�guidance�materials�for�staff�in�the� gambling�industry�who�may�deal�with�customers� experiencing�suicidal�thoughts�and�feelings.� This� includes a free e-learning module for all industry staff, and a one-day live training session for managers and organisational leads. �The�organisations�have�worked�closely�to� blend�our�respective�expertise�and�approaches.� Both�products�have�been�produced�in�consultation� with�people�with�lived�experience�and�wider� stakeholders.�Products�launched�in�May�2021�and� will�be�independently�over�the�coming�year.�

GamCare’s�Industry�Services�training�team�will� deliver�the�training�alongside�their�existing�suite� of�social�responsibility�training�products.�In�the� first�month, 200 staff have already undertaken the e-learning module, with 95% providing positive feedback.

SECTION TWO | ENGAGEMENT AND RISK REDUCTION PROGRAMMES

Suicide prevention is everyone’s business and we developed this training with GamCare to educate and equip gambling industry staff with the knowledge and skills they need to identify and support people at risk of gambling harm related suicide. We’re proud to have created these much-needed resources with GamCare and urge all gambling businesses to demonstrate their commitment to suicide prevention by enrolling in the training as soon as possible.”

RACHEL EVANS, SAMARITANS, LEARNING AND DEVELOPMENT CONSULTANT

29

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION TWO | SAFER GAMBLING STANDARD AND INDUSTRY-FACING SERVICES

30

Safer Gambling Standard and Industry-facing Services

GamCare�works�with�the�gambling�industry�and� other�businesses�to�make�gambling�safer�for�all.

The Safer Gambling Standard

This�year,�we�continued�to�offer�GamCare’s�Safer� Gambling�Standard�(SGS).�This�is� an independent quality mark that assesses the measures gambling businesses have in place to protect people from harm .�GamCare�also�offers�training� to�the�gambling�industry�and�delivers�bespoke� projects�to�ensure�businesses�are�well�equipped� to�identify�and�support�customers�who�may�be� experiencing�harm�from�gambling.�See�www. safergamblingstandard.org.uk�to�find�out�more.

This�work�is�informed�by�the�experiences�of� our�service�users�who�we�regularly�engage�to� ensure�products�are�reflective�of�the�current� gambling�environment.�In�2020/21�we�have�been� developing�several�new� safer�gambling�focused� products�for�the�industry� which�will�launch�in�the� coming�year.

COVID-19 Impact

The�SGS�work�was�affected�by�COVID-19�this� year�as�land-based�businesses�postponed�this� work�during�closures.�Notwithstanding�this,� we�conducted� 10 Safer Gambling Standard assessments �in�2020/21.�Half�of�the�gambling� businesses�we�assessed�received�Safer�Gambling� Standards�awards,�at�different�levels,�with�the� remainder�in�the�process�of�providing�additional� evidence�to�be�able�to�meet�the�standard� and award.

We�have�undertaken�market�research�with� gambling businesses and industry trade bodies to�understand�how�we�can�increase�business� undertaking�SGS�assessments,�which�we�expect� to�increase�again�once�they�re-open.�We�have�also� developed�the� assessment processes ,�to�adapt� to�undertaking�assessments�remotely,�and�to� focus�on�online�business.�In�addition,�The�Betting� and�Gaming�Council�(BGC)�have�agreed�to�sign� up�all�90�members�to�take�the�SGS�by�2025�and� we�are�working�with�the�BGC�on�plans�to�move� this forward.

The Business to Business Standard

For safer gambling measures to be effective, it is essential that they are integrated into organisational culture and flow throughout the organisation. The Safer Gambling Standard focuses on the totality of an operation, from board members and directors down to the front line.”

ANNA HEMMINGS, GAMCARE, CEO

We�launched�a�new�Business�to�Business�(B2B)� version�of�the�Safer�Gambling�Standard�in� 2021,�aimed�at�gambling�product�developers� including�games�developers�and�game�platform� providers. The�first�B2B�assessment�began�at�the� end�of�2020.� The Standard can be downloaded via our dedicated Safer Gambling Standard website: The�B2B�Standard�–�GamCare�Safer� Gambling�Standard

We�developed�a�new� Safer Gambling Portal which�allows�gambling�businesses�undertaking� a�Safer�Gambling�Standard�assessment�to�share� evidence�of�their�customer�protection�measures� with�assessors. The�Standard�is� not awarded until gambling businesses provide the evidence necessary to meet up to 58 separate criteria which�are�the�foundation�to�building�a� safer�gambling�approach.

SECTION TWO | SAFER GAMBLING STANDARD AND INDUSTRY-FACING SERVICES

31

We�have�begun�to�review�The�Safer�Gambling� Standard� governance processes ,�which�will� support�working�towards�the�Standard�becoming� a�quality�standard�accredited�by�the�UK� Accreditation�Service�(UKAS).

Training for staff

We�offer�training�for�gambling�industry�staff�on� how�to�engage�with�customers�experiencing�harm� from�gambling,�as�well�as�bespoke�training�for� the�corporate�sector.�We�moved�our�training�to�a� remote/virtually delivered format in 2020/21, bringing about new opportunities .�We�made� the�training�more�accessible�by�offering�different� formats�as�well�as�open�sessions�for�smaller� businesses.

National Gambling Helpline Transfers

We�offer�a�‘warm�transfer�service’�which�allows� businesses�to�transfer�customers�in�need�of� specialist�support�directly�into�the�National� Gambling�Helpline�(e.g.,�NatWest).�Businesses� signed�up�to�the�service�receive�reports�with� anonymised�outcome�data�so�that�they�can�better� tailor�their�approach�with�customers.

This was a very helpful and professional way to educate people about the different potential harms of gambling and how to best meet the challenges surrounding problem gambling, not just for those experiencing problem gambling but also those directly affected by it.”

Having the ability to complete a live handover to GamCare has strengthened the bank’s ability to help our customers who need long term assistance with changing their gambling related behaviours by getting them the right support at the right time. It is an invaluable resource that helps us to better support our customers.”

NATWEST GROUP

GAMBLING INDUSTRY TRAINING PARTICIPANT

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION TWO | SAFER GAMBLING STANDARD AND INDUSTRY-FACING SERVICES

32

GamCare Industry Code for the Display of Safer Gambling Information

In�March�2021,�GamCare�published�a�new�Code� for�gambling�businesses,�setting�out�minimum� standards�for�the�display�of�Safer�Gambling� information�within�gambling�websites�and�apps.� Under the code, safer gambling information must be displayed in a primary position on navigation�menus�and�in�the�customer�account� section,�as�well�as�within�space�allocated�for� promotion�or�advertising.�Members�of� the�Betting�and�Gaming�Council�(BGC)� have�committed�to�implementing�the� Code�in�September�2021.

Consistency of message and display is vital, so that customers who sign up to an account with any BGC member find it’s easy to view links to the National Gambling Helpline and further support… we welcome the new GamCare Code.”

BRIGID SIMMONDS, BETTING AND GAMING COUNCIL, CHAIR

Gambling Commission engagement

We�ran�a�survey�with�users�of�our�online�forum� to�better�understand�the�role�of�auto�play�in� online�slots�games.�The information collected was one of the sources used to inform a policy decision �about�the�future�of�auto�play�in�online� slots�gambling.�The�Gambling�Commission�have� since�announced�an�outright�ban�on�this�feature� in�online�game�design.

SECTION THREE | BUILDING INFRASTRUCTURE AND GOVERNANCE

33

Building Infrastructure and Governance

GamCare’s�ongoing�expansion�across�funding,� staffing�and�delivery�has�led�to�the�need�to� continually�review�and�develop�our�organisational� infrastructure,�quality,�and�governance�systems.� There�has�been�substantial�work�on�this�area�over� 2020/21,�which�is�set�to�continue,�enabling�us�to� effectively�strengthen�our�organisation�capacity� and�capability.�In�addition,�we�have�developed� a�new�three-�year�organisational�strategy.�Key� progress�this�year�includes:

Quality and Governance

l Accreditations renewed/retained:

Inclusion

Technology

Building knowledge

I feel that GamCare values it’s staff. All of the teams within GamCare do important and valuable work. It can be very challenging on the Helpline at times but overall, I feel that we really change people’s lives.”

GAMCARE STAFF MEMBER

Workforce and leadership

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION THREE | BUILDING INFRASTRUCTURE AND GOVERNANCE

34

Within the management teams, there is a real sense of unity and I believe we are all on the same page.”

GAMCARE MANAGER

Feature: Our new Equality, Diversity, and Inclusion Forum

We�launched�a�new�ED&I�Forum�in�summer�2020.� At�this�time,�we�provided�open�sessions�for�staff�to� reflect�on�the�George�Floyd�murder�and�the�Black� Lives�Matter�movement.�Recommendations�from� these�sessions�were�taken�forward�via�the�Forum.� The�Forum,� comprising 16 members form across the organisation ,�aims�to�prioritise�all� ED&I�matters�and�give�proper�consideration�to�any� concerns�arising�or�changes�needed.�We�have�this� year�refined�our� equalities impact assessment, enhanced demographic data collected, and provided regular space to discuss emergent ED&I related issues .�Further�developments�are� planned�for�the�next�year.

Feature: Harnessing the voices of Lived Experience and Service Users

Following�an�internal�review�of�our�lived� experience/service�user�work,�we�appointed�a� new Lived Experience Manager �in�January�2021.�We� have�co-developed�a�roadmap�of�key�milestones� and�projects�that�will�enhance�user�involvement� opportunities�and�their�profile.�We�re-shaped�our� Service�User�Panel�and� increased members from 14 to 33 in just three months .�During� the�reporting�period�there�have�been� over 15 pieces of work across�the�organisation�with�lived� experience�participation.�Examples:�inputting�into� reviews�of�GamCare’s�training�products;�input�into� various�media�features;�contributions�to�internal� and�external�research;�supporting�recruitment;� and�a�new�initiative�to�video�and�share�users’� individual stories.

SECTION THREE | LOOKING AHEAD 2021/22 AND TO 2024

35

Looking Ahead: 2021/22 and to 2024

Our�mission,�our�2021/22�annual�business�plan,� and�our�three-year�strategy�will�guide�our�work� and�priorities�through�the�next�important�stage�of� development�and�delivery.�Building�on�the�success� of�our�last�strategy,� our overarching ambition will be to increase GamCare’s impact ,�making� sure�that�fewer�people�are�harmed�by�gambling,� and�that�those�affected�have�access�to�effective� support�to�make�and�maintain�positive�changes.� We�will�work�flexibly�to�adapt�to�the�ongoing� impact�and�uncertainty�of�the�pandemic,�to�new� ways�of�working,�to�meet�service�users’�diverse�and� emerging�needs,�and�to�any�developments�that� arise�from�the�Gambling�Act�Review.

The�new�strategy�is�based�around�four�ambitions,� developed�with�staff�and�service�users:

Ambition 1: Gambling harms are widely recognised and prevented

Ambition 2: Universal access to effective tools and support

Ambition 3: Universal access to caring, evidence-led, and integrated treatment

Ambition 4: GamCare’s work is valued, trusted and effective

Our�full�Strategy,�and�plans�under�each�of�the� ambitions,�can�be�viewed�here:

https://d1ygf46rsya1tb.cloudfront.net/prod/ - - - uploads/2021/05/Gamcare Strategy Report 2021-2024-FINAL.pdf

We�have�also�put�together�a�‘Model�for�Change’� which�articulates�our�plans,�provides�a�clear�vision� for�the�next�three�years,�and�allows�us�to�measure� progress:

Key priorities for the year ahead

2021/22�will�be�the�first�year�of�the�new�strategy� and�we�have�an�ambitions�annual�plan�in�place� with�key�workstreams�and�targets.�As�well�as�our� ‘business�as�usual’�activities,�new�areas�of�work�will� focus�on:

Clinical and Governance �–�to�increase�the�profile� and�access�to�Helpline,�digital�tools�and�platforms;� increase�accessibility�and�uptake�of�treatment,� including�for�under-served�people�and�through� clinical�innovation;�develop�quality�assurance� systems;�and�develop�competency�to�deliver�new� ways�of�working.

People and Organisational Development �–�to� improve�internal�knowledge�share,�systems,�and� communications;�learning�and�development,� including�skills�development�and�leadership,� metric-informed�people�management;�recruitment� and�talent�management;�employee�engagement,� diversity,�and�wellbeing.

Development –�to�increase�our�income�and� diversify�income�sources;�explore�diversification� of�our�activities�to�offer�new�services�for�people;� increase�market�share�for�the�Safer�Gambling� Standard�and�industry-facing�services,�including� BGC�members�taking�up�the�Standard,�and�a�clear� marketing�plan.

Policy and Communications �–�to�drive�strategic� positioning�in�the�sector;�proactive�media�relations;� use�of�data�and�insights�to�target�audiences�and� campaigns;�key�messaging�to�improve�access�to� services,�attract�resources,�and�communicate�our� impact�and�effectiveness;�delivery�of�digital�content� and�tools.

A final note: We have all experienced and learnt a lot in the last year. We have developed new services and ways of working to adapt to COVID-19, some of which we will continue to provide, and some which we will develop further.

We remain committed to working in partnership with our people, partners, and service users, ensuring the voice and lived experience of people affected by gambling is at the heart of everything we do.

2022 will be GamCare’s 25th anniversary – we look forward to celebrating the work we have achieved together with our stakeholders and beneficiaries.

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION THREE | FINANCIAL REVIEW AND GOVERNANCE

03. Financial Review and Governance

03

36

20 21

SECTION THREE | FINANCIAL REVIEW AND GOVERNANCE

37

Financial Review and Governance

This�year�our�total�income�was� £13.4m,�a�significant�increase�on�the� previous�year’s�income�of�£9.6m.�We� continued�to�receive�the�majority�of� our�funding�from�GambleAware,�who� in�2020/21�granted�total�funding�of� £8.3m�(2019/20:�£7.0m)�to�support� our�primary�activities�relating�to� our�National�Gambling�Helpline� and�treatment�services.�GamCare� continued�to�benefit�from�other� income�sources�such�as�training,� the�Safer�Gambling�Standard�and� donations.

The�net�result�was�a�surplus�of�£188k�(2019/20:� £1,338k)�in�the�year,�comprising�unrestricted� funds�surplus�of�£387k�(2019/20:�£514k)�less�a� restricted�funds�deficit�of�£199k�(2019/20:�£825k� surplus).�We�have�designated�£26k�(2020:�£390k)� of�unrestricted�funds�toward�our�new�Worksafe� project�in�2021/22.�The�reserves�balances�as�at� 31�March�2021�comprise�unrestricted�funds�of� £2,052k�(2020:�£1,735k)�and�restricted�funds�of� £871k�(2020:�£999k);�included�within�unrestricted� funds�are�designated�funds�of�£26k�(2020:�£390k).

More�detail�on�the�purposes�of�funds�can�be�found� at�note�14�to�the�financial�statements.

Reserves policy and going concern

GamCare�operates�a�risk-based�Reserves�Policy� and�aims�to�maintain�reserves�to�allow�continuity� of�operations�in�the�event�of�funding�ceasing.� It�allows�for�the�known�liabilities�that�arise�on� the�cessation�of�services�and�operations�such� as�redundancies�and�lease�commitments,�and� a�contingent�element�to�ensure�a�responsible� cessation�of�operations�can�be�made.

The�Reserves�Policy�is�set�by�the�trustees�with� a�clear�understanding�of�likely�future�income� streams�and�also�the�risks�faced�by�GamCare.�It� is�reviewed�on�an�annual�basis�in�the�first�quarter� of�each�financial�year�(April�–�June)�following�the� agreement�of�the�annual�budget,�and�the�required� level�of�reserves�is�recalculated�at�this�point.

In�line�with�the�Charity�Commission’s�guidance,� ‘free�reserves’�is�defined�as�the�unrestricted,� undesignated�fund�which�is�not�represented�by� GamCare’s�tangible�assets.�The�required�level�of� reserves�was�calculated�on�this�basis�at�£1.9m� (2020:�£1.6m).�As�of�31�March�2021,�free�reserves� amount�to�£1.95m�(2020:�£1.21m),�which�is� marginally�above�the�reserves�policy�level�set�by� the�Board.

GamCare�has�achieved�this�growth�in�free�reserves� by�expanding�its�operations�and�achieving�steady� growth�in�unrestricted�income.�Although�our� income�has�not�been�significantly�affected�by� the�Covid-19�pandemic,�we�are�managing�our� reserves�position�carefully�to�ensure�we�are�wellplaced�if�any�future�impact�might�occur.�Our�grant� agreement�with�GambleAware�runs�until�March� 2023,�providing�stability�at�the�current�time.�In� the�light�of�the�healthy�reserves�position�and�the� funding�extension,�the�Board�of�Trustees�consider� that�adequate�resources�continue�to�be�available� to�fund�the�activities�of�GamCare�for�at�least�the� next�12�months,�and�therefore�consider�the�charity� to�be�a�going�concern�for�the�foreseeable�future.

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION THREE | FINANCIAL REVIEW AND GOVERNANCE

38

Remuneration policy

GamCare�carries�out�an�external�remuneration� benchmark�survey�periodically�comparing�us�to� similar-sized�organisations.�Salaries�are�reviewed� in�relation�to�this�benchmark.�Similarly,�the� benchmark�survey�is�used�by�the�trustees�in� reviewing�the�executive�leadership�team�pay-bands� on�a�bi-annual�basis.

Risk management

The�trustees�and�the�executive�leadership�team� regularly�review�the�risks�to�which�GamCare�is� exposed�and�are�satisfied�that�systems�exist�to� mitigate�these�risks.�A�Risk�Register�is�maintained� and�is�reviewed�by�the�executive�leadership�team,� the�Audit�and�Risk�Committee,�the�Clinical�and� Quality�Assurance�Committee,�and�the�Board� of�Trustees�at�quarterly�meetings�throughout� the year.�

All�employees�undertake�appropriate�training� and�are�regularly�supervised.�Adequate�insurance� cover�has�been�taken�to�cover�employees�carrying� out�work�for�and�on�behalf�of�GamCare;�this� includes�any�claim�resulting�from�alleged�or� actual abuse.

Grant-making policy

The major risks to the charity include:

Grants�are�made�to�beneficiary�organisations� (i.e.�our�partner�network)�for�the�purpose�of� delivering�treatment�to�service�users�across�Great� Britain.�The�criteria�for�making�grants�to�these� organisations�include:�consideration�of�their� ability�to�deliver�clinically�effective�treatment�to� beneficiaries;�their�ability�to�deliver�local�treatment� and�engage�with�local�communities;�meeting�due� diligence�criteria�around�effective�organisational� and�clinical�governance;�and�sufficiently�robust� finances�to�provide�continuity�of�treatment.� We provide�ongoing�grant�management�of� these�organisations�to�ensure�effective�delivery,� reporting,�governance�and�compliance.

SECTION THREE | FINANCIAL REVIEW AND GOVERNANCE

39

Structure, governance and management

GamCare�is�a�registered�charity�and�a�company� limited�by�guarantee.�The�company�is�registered�at� Companies�House,�registration�number�03297914.� The�company�is�also�a�registered�charity,�Charity� Commission�registration�number�1060005�and�for� the�Scottish�regulator�SC050547.�The�governing� document�is�the�Memorandum�and�Articles�of� Association,�which�establishes�the�objects�and� powers�of�the�charitable�company.

Trustees�are�identified�and�appointed�by�the� Board.�On�appointment,�trustees�are�given�an� induction�pack�and�training�which�details�their� role and responsibilities as trustees and orients them�in�terms�of�our�services,�operations�and� key�staff.�Trustees�take�overall�responsibility�for� setting�the�mission,�strategy�and�objectives�of� the�organisation,�monitoring�performance�and� managing�risk.

Management�of�the�organisation�is�delegated�to� the�Chief�Executive,�who�leads�on�implementing� the�strategy�and�providing�a�quarterly�performance� report�to�the�Board.�The�trustees�and�executive� leadership�team�comprise�the�key�management� personnel�of�the�charity;�the�executive�leadership� team�is�in�charge�of�directing�and�operating� GamCare�on�a�day-to-day�basis.�

The�Board�meets�four�times�each�year�and�is� supported�by�the�work�of�the�Audit�and�Risk� Committee�and�the�Clinical�and�Quality�Governance� Committee,�which�also�meet�four�times�each� year.�In�2020,�we�approved�a�new�subcommittee� covering�‘People,�Culture�and�Communications’� to�provide�greater�support�and�accountability�for� these�aspects�of�our�operation.�This�Committee�has� become�operational�in�2021/22.

In�2020/21,�the�organisation�had�an�average�of� 144 full-time�equivalent�employees�(2019/20:�80);� see�note�8�for�further�information.

Fundraising statement

In�2020/21�62%�of�GamCare’s�income�(2019/20:� 73%)�was�through�charitable�activities� commissioned�by�GambleAware.

The�remainder�of�GamCare’s�income�for�the� year�comprised�the�following:�direct�donations� to�GamCare�were�30%�(2019/20:�17%),�other� grants�and�sources�were�6%�(2019/20:�5%)�and� unrestricted�income�earned�from�training�and� accreditation�services�2%�(2019/20:�5%).

Whilst�we�do�accept�donations�from�the�general� public,�we�do�not�solicit�donations�through�thirdparty�fundraisers�and�we�have�not�received�any� complaints�in�respect�of�our�fundraising�activities� in�2020/21.

We�are�compliant�with�General�Data�Protection� Regulation�and�all�relevant�codes�of�conduct�for� our�fundraising�activities.

Public benefit

Our�trustees�have�complied�with�their�duty�under� Section�17�of�the�Charities�Act�2011�to�have�due� regard�to�public�benefit�guidance�as�published�by� the�Charity�Commission�for�England�Wales�and� the�Office�of�the�Scottish�Charity�Regulator.�All�of� the�charity’s�activities�are�designed�to�deliver�the� public�benefits�described�in�its�charitable�objects.� The�Board�regularly�reviews�our�strategy,�plans� and�performance.

GamCare�makes�use�of�a�network�of�treatment� provider�organisations�who�deliver�therapeutic� gambling�treatment�nationwide.�Grants�are� made�to�these�organisations,�and�performance�is� managed�through�a�grant�agreement.

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION THREE | FINANCIAL REVIEW AND GOVERNANCE

40

Statement of trustees’ responsibilities

The�trustees,�who�are�also�directors�of�GamCare� for�the�purposes�of�company�law,�are�responsible� for�preparing�the�trustees’�report�including�the� Strategic�Report,�and�the�financial�statements� in�accordance�with�applicable�law�and�United� Kingdom�Accounting�Standards�(United�Kingdom� Generally�Accepted�Accounting�Practice).

Company�law�requires�trustees�to�prepare� financial�statements�for�each�financial�year�which� give�a�true�and�fair�view�of�the�state�of�the�affairs� of�the�charitable�company�and�of�its�income�and� expenditure�for�that�period.

In�preparing�these�financial�statements,�the� trustees�are�required�to:

The�trustees�are�responsible�for�keeping�proper� accounting�records�that�disclose�with�reasonable� accuracy�at�any�time�the�financial�position�of�the� charitable�company�and�enable�them�to�ensure� that�the�financial�statements�comply�with�the� Companies�Act�2006.

Each of the trustees confirms that at the date of the approval of this Report:

This�confirmation�is�given�and�should�be� interpreted�in�accordance�with�the�provisions�of� s418�of�the�Companies�Act�2006.�The�trustees�are� responsible�for�the�maintenance�and�integrity�of� the�corporate�and�financial�information�included� on�the�charitable�company’s�website.�Legislation� in�the�United�Kingdom�governing�the�preparation� and�dissemination�of�financial�statements�may� differ�from�legislation�in�other�jurisdictions.

Auditors

Buzzacott�were�appointed�auditors�in�2018/19� after�a�re-tendering�process�of�the�audit�services.� They�are�deemed�to�be�appointed�in�accordance� with�Section�487�(2)�of�the�Companies�Act�2006.�

This�report�has�been�prepared�in�accordance�with� the�special�provisions�of�Part�15�of�the�Companies� Act�2006�relating�to�small�companies.

This�report�including�the�Strategic�Report,� was�approved�by�the�Board�of�Trustees�on�22� September�2021�and�was�signed�on�its�behalf�by:

John Brackenbury CBE

GamCare�Trustee�and�Chairman�of�the�Audit�and� Risk�Committee

They�are�also�responsible�for�safeguarding�the� assets�of�the�charitable�company�and�hence�for� taking�reasonable�steps�for�the�prevention�and� detection�of�fraud�and�other�irregularities.

SECTION FOUR | INDEPENDENT AUDITOR’S REPORT

04. Independent Auditor’s Report to the Members of GamCare

04

41

20 21

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SECTION FOUR | INDEPENDENT AUDITOR’S REPORT

42

Opinion

We�have�audited�the�financial� statements�of�GamCare�(the� ‘charitable�company’)�for�the�year� ended�31�March�2021�which� comprise�the�statement�of�financial� activities,�the�balance�sheet,�the� statement�of�cash�flows,�the�principal� accounting�policies,�and�the�notes� to�the�financial�statements.�The� financial�reporting�framework�that� has been applied in their preparation is�applicable�law�and�United�Kingdom� Accounting�Standards,�including� Financial�Reporting�Standard�102� ‘The�Financial�Reporting�Standard� applicable�in�the�UK�and�Republic�of� Ireland’�(United�Kingdom�Generally� Accepted�Accounting�Practice).

In our opinion, the financial statements:

Basis for opinion

We�conducted�our�audit�in�accordance�with� International�Standards�on�Auditing�(UK)�(ISAs� (UK))�and�applicable�law.�Our�responsibilities� under�those�standards�are�further�described�in�

the�Auditor’s�responsibilities�for�the�audit�of�the� financial�statements�section�of�our�report.�We� are�independent�of�the�charitable�company�in� accordance�with�the�ethical�requirements�that�are� relevant�to�our�audit�of�the�financial�statements�in� the�UK,�including�the�FRC’s�Ethical�Standard,�and� we�have�fulfilled�our�other�ethical�responsibilities� in�accordance�with�these�requirements.�We� believe�that�the�audit�evidence�we�have�obtained� is�sufficient�and�appropriate�to�provide�a�basis�for� our�opinion.

Conclusions relating to going concern

In�auditing�the�financial�statements,�we�have� concluded�that�the�trustees’�use�of�the�going� concern�basis�of�accounting�in�the�preparation�of� the�financial�statements�is�appropriate.

Based�on�the�work�we�have�performed,�we� have�not�identified�any�material�uncertainties� relating�to�events�or�conditions�that,�individually� or�collectively,�may�cast�significant�doubt�on�the� charitable�company’s�ability�to�continue�as�a�going� concern�for�a�period�of�at�least�twelve�months� from�when�the�financial�statements�are�authorised� for�issue.

Our�responsibilities�and�the�responsibilities�of� the�trustees�with�respect�to�going�concern�are� described�in�the�relevant�sections�of�this�report.

Other information

The�trustees�are�responsible�for�the�other� information.�The�other�information�comprises� the�information�included�in�the�Annual�Report� and�Financial�Statements�other�than�the�financial� statements�and�our�auditor’s�report�thereon.�Our� opinion�on�the�financial�statements�does�not�cover� the�other�information�and,�except�to�the�extent� otherwise�explicitly�stated�in�our�report,�we�do�not� express�any�form�of�assurance�conclusion�thereon.

In�connection�with�our�audit�of�the�financial� statements,�our�responsibility�is�to�read�the�other� information�and,�in�doing�so,�consider�whether�

SECTION FOUR | INDEPENDENT AUDITOR’S REPORT

the�other�information�is�materially�inconsistent� with�the�financial�statements�or�our�knowledge� obtained�in�the�audit�or�otherwise�appears� to�be�materially�misstated.�If�we�identify�such� material�inconsistencies�or�apparent�material� misstatements,�we�are�required�to�determine� whether�there�is�a�material�misstatement�in�the� financial�statements�or�a�material�misstatement� of�the�other�information.�If,�based�on�the�work� we�have�performed,�we�conclude�that�there�is�a� material�misstatement�of�this�other�information;� we�are�required�to�report�that�fact.�We�have� nothing�to�report�in�this�regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In�the�light�of�the�knowledge�and�understanding� of�the�charitable�company�and�its�environment� obtained�in�the�course�of�the�audit,�we�have�not� identified�material�misstatements�in�the�trustees’� report,�including�the�strategic�report.

We�have�nothing�to�report�in�respect�of�the�following� matters�in�relation�to�which�the�Companies�Act�2006� and�the�Charities�Accounts�(Scotland)�Regulations� 2006�(as�amended)�requires�us�to�report�to�you�if,�in� our opinion:

Responsibilities of trustees

As�explained�more�fully�in�the�trustees’� responsibilities�statement,�the�trustees�are� responsible�for�the�preparation�of�the�financial� statements�and�for�being�satisfied�that�they�give�a� true�and�fair�view,�and�for�such�internal�control�as� the�trustees�determine�is�necessary�to�enable�the� preparation�of�financial�statements�that�are�free� 43 from�material�misstatement,�whether�due�to�fraud� or�error.

In�preparing�the�financial�statements,�the�trustees� are�responsible�for�assessing�the�charitable� company’s�ability�to�continue�as�a�going�concern,� disclosing,�as�applicable,�matters�related�to�going� concern�and�using�the�going�concern�basis�of� accounting�unless�the�trustees�either�intend�to� liquidate�the�charitable�company�or�to�cease� operations,�or�have�no�realistic�alternative�but�to� do�so.

Auditor’s responsibilities for the audit of the financial statements

Our�objectives�are�to�obtain�reasonable�assurance� about�whether�the�financial�statements�as�a�whole� are�free�from�material�misstatement,�whether�due� to�fraud�or�error,�and�to�issue�an�auditor’s�report� that�includes�our�opinion.�Reasonable�assurance�is� a�high�level�of�assurance�but�is�not�a�guarantee�that� an�audit�conducted�in�accordance�with�ISAs�(UK)� will�always�detect�a�material�misstatement�when�it� exists.�Misstatements�can�arise�from�fraud�or�error� and�are�considered�material�if,�individually�or�in�the�

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION FOUR | INDEPENDENT AUDITOR’S REPORT

44

aggregate,�they�could�reasonably�be�expected�to� influence�the�economic�decisions�of�users�taken�on� the�basis�of�these�financial�statements.

Irregularities,�including�fraud,�are�instances�of� non-compliance�with�laws�and�regulations.�We� design�procedures�in�line�with�our�responsibilities,� outlined�above,�to�detect�material�misstatements�in� respect�of�irregularities,�including�fraud.�The�extent� to�which�our�procedures�are�capable�of�detecting� irregularities,�including�fraud�is�detailed�below:

How the audit was considered capable of detecting irregularities including fraud

Our�approach�to�identifying�and�assessing�the� risks�of�material�misstatement�in�respect�of� irregularities,�including�fraud�and�non-compliance� with�laws�and�regulations,�was�as�follows:

We�assessed�the�susceptibility�of�the�company’s� financial�statements�to�material�misstatement,� including�obtaining�an�understanding�of�how�fraud� might�occur,�by:

To�address�the�risk�of�fraud�through�management� bias�and�override�of�controls,�we:

In�response�to�the�risk�of�irregularities�and�noncompliance�with�laws�and�regulations,�we�designed� procedures�which�included,�but�were�not�limited�to:

SECTION FOUR | INDEPENDENT AUDITOR’S REPORT

There�are�inherent�limitations�in�our�audit� procedures�described�above.�The�more�removed� that�laws�and�regulations�are�from�financial� transactions,�the�less�likely�it�is�that�we�would� become�aware�of�non-compliance.�Auditing� standards�also�limit�the�audit�procedures� required�to�identify�non-compliance�with�laws�and� regulations�to�enquiry�of�the�directors�and�other� management�and�the�inspection�of�regulatory�and� legal�correspondence,�if�any.�

Material�misstatements�that�arise�due�to�fraud� can�be�harder�to�detect�than�those�that�arise�from� error�as�they�may�involve�deliberate�concealment� or�collusion.

A�further�description�of�our�responsibilities�for�the� audit�of�the�financial�statements�is�located�on�the� Financial�Reporting�Council’s�website�at�www.frc. org.uk/auditorsresponsibilities.�This�description� forms�part�of�our�auditor’s�report.

Use of our report

This�report�is�made�solely�to�the�charitable� company’s�members,�as�a�body,�in�accordance� with�Chapter�3�of�Part�16�of�the�Companies�Act� 2006�and�to�the�charity’s�trustees�as�a�body,�in� accordance�with�Section�44(1)(c)�of�the�Charities� and�Trustee�Investment�(Scotland)�Act�2005� and�Regulation�10�of�the�Charities�Accounts� (Scotland)�Regulations�2006.�Our�audit�work�has� been�undertaken�so�that�we�might�state�to�the� charitable�company's�members�those�matters�we� are�required�to�state�to�them�in�an�auditor's�report� and�for�no�other�purpose.�To�the�fullest�extent� permitted�by�law,�we�do�not�accept�or�assume� responsibility�to�anyone�other�than�the�charitable� company�and�the�charitable�company's�members� as�a�body,�for�our�audit�work,�for�this�report,�or�for� the�opinions�we�have�formed.

Hugh�Swainson�(Senior�Statutory�Auditor)� For�and�on�behalf�of�Buzzacott�LLP,�Statutory� Auditor�130�Wood�Street,�London,�EC2V�6DL

14.10.2021

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45
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TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION FIVE | FINANCIAL INFORMATION

46

05. Financial Information

05

20 21

SECTION FIVE || PART FIVE FINANCIAL INFORMATION |

47

Statement of Financial Activities

(Including Income and Expenditure Account)

For the year ended 31 March 2021

Income
Donations
Charitable activities
Investment income
Other Income
Total income
Expenditure
Charitable activities
Total expenditure
Net income /
(expenditure)
Transfers between
funds
Net movement in
funds for the year
Reconciliation of
funds
Total funds brought
forward
Total funds carried
forward		 Note
Unrestricted
Funds
2021
£
Restricted
Funds
2021
£
Total
Funds
2021
£
Unrestricted
Funds
2020
£
Restricted
Funds
2020
£
Total
Funds
2020
£
2a
638,834
3,337,692
3,976,526
474,108
1,161,423
1,635,531
2b
–
9,073,680
9,073,680
–
7,530,367
7,530,367
7,785
–
7,785
4,052
–
4,052
2b
318,677
–
318,677
458,758
6,092
464,850
965,296
12,411,372
13,376,668
936,918
8,697,882
9,634,800
3/4/5/6
578,012
12,610,519
13,188,531
423,093
7,873,325
8,296,418
578,012
12,610,519
13,188,531
423,093
7,873,325
8,296,418
387,284
(199,147)
188,137
513,825
824,557
1,338,382
14
(70,971)
70,971
–
(1,043)
1,043
–
316,313
(128,176)
188,137
512,782
825,600
1,338,382
14
1,735,438
998,716
2,734,154
1,222,656
173,116
1,395,772
2,051,751
870,540
2,922,291
1,735,438
998,716
2,734,154

The�Statement�of�Financial�Activities�includes�all�gains�and�losses�recognised�in�the�year.�All�income�and�expenditure� derive�from�continuing�activities.

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION FIVE | FINANCIAL INFORMATION

48

Balance Sheet

As at 31 March 2021

Note
Fixed assets
Intangible assets
9
Tangible assets
10
Total Fixed Assets
Current assets
Debtors
11
Short term deposits
Cash at bank and in hand
Total Current Assets
Liabilities
Creditors: amounts falling due within one year
12
Net Current Assets
Net Assets
The funds of the charity:
Restricted funds
14
Designated funds
14
Unrestricted funds
14
Total Charity Funds		 2021
£
2020
£
47,143
43,315
55,583
94,509
102,726
137,824
2,803,254
2,395,211
1,201,036
850,000
5,808,676
2,256,062
9,812,966
5,501,273
(6,993,401)
(2,904,943)
2,819,565
2,596,330
2,922,291
2,734,154
870,540
998,716
26,262
390,000
2,025,489
1,345,438
2,922,291
2,734,154

These�financial�statements�have�been�prepared�in� accordance�with�the�special�provisions�of�Part�15�of�the� Companies�Act�2006�relating�to�small�companies�and�in� accordance�with�the�Financial�Reporting�Standard�102. The�notes�on�pages�50�to�62�form�part�of�these�financial� statements.

Approved�by�the�Board,�and�authorised�for�issue,�on�22� September�2021�and�signed�on�behalf�of�the�Board�by:

John Brackenbury CBE

Chairman�of�the�Audit�Committee

GamCare:�a�company�limited�by�guarantee Company�registration�number�03297914�(England�&� Wales)

SECTION FIVE || PART FIVE FINANCIAL INFORMATION |

49

Statement of Cash Flows

For the year ended 31 March 2021

For the year ended 31 March 2021
Note
Cash provided by operating activities
17
Cashflows from investing activities
Interest Income
Purchase of tangible fixed assets
10
Purchase of intangible fixed assets
9
Cash used in investing activities
Increase in cash at bank and in hand in the year
Cash at bank and in hand at the beginning of the year
Cash at bank and in hand at the end of the year		 2021
£
2020
£
3,929,691
492,898
7,785
4,052
–
(116,779)
(33,826)
(14,560)
(26,041)
(127,287)
3,903,650
365,611
3,106,062
2,740,451
7,009,712
3,106,062

Cash�at�bank�and�in�hand�includes�short�term�deposits�which�are�shown�on�the�face�of�the�Balance�Sheet.� GamCare�does�not�have�any�borrowings�or�lease�obligations.�Net�debt�consists�therefore�of�the�cash� at�bank�and�in�hand.�

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

50

Notes to the Financial Statements

Note 1: Accounting policies

(a) Basis of accounting

These�financial�statements�have�been�prepared�in� accordance�with�the�Statement�of�Recommended� Practice:�Accounting�and�Reporting�by�Charities� preparing�their�accounts�in�accordance�with�the� Financial�Reporting�Standard�applicable�in�the�UK�and� Republic�of�Ireland�(FRS�102)�(SORP)�and�the�Financial� Reporting�Standard�applicable�in�the�United�Kingdom� and�Republic�of�Ireland�(FRS�102)�and�the�Charities�Act� 2011�and�UK�Generally�Accepted�Accounting�Practice.� GamCare�is�a�public�benefit�entity�for�the�purposes�of� FRS�102.

Going concern

The�Board�of�Trustees�has�assessed�whether�the�use�of� the�going�concern�basis�is�appropriate;�it�has�considered� possible�events�or�conditions�that�might�cast�significant� doubt�on�the�ability�of�GamCare�to�continue�as�a�going� concern.�While�the�Board�acknowledges�the�disruption� caused�by�the�Covid-19�pandemic�to�GamCare’s�dayto-day�operations,�it�confirms�that�it�does�not�consider� this�to�be�cause�for�material�uncertainty�in�respect� of�GamCare’s�ability�to�continue�as�a�going�concern.� GamCare�continues�to�develop�contingency�plans� which�are�being�implemented�successfully,�and�the� Board�considers�that�GamCare�has�sufficient�cash� resources�to�continue�for�the�foreseeable�future.�The� Board�has�made�this�assessment�for�a�period�of�at� least�one�year�from�the�date�of�approval�of�the�financial� statements.�In�particular,�the�Board�has�considered� GamCare’s�forecasts�and�projections�and�has�taken� account�of�any�potential�adverse�impact�on�donations� and�funding�income.�After�making�enquiries,�the�Board� has�concluded�that�there�is�a�reasonable�expectation� that�GamCare�has�adequate�resources�to�continue� in�operational�existence�for�the�foreseeable�future.� GamCare�therefore�continues�to�adopt�the�going� concern�basis�in�preparing�its�financial�statements� and there�are�no�material�uncertainties.�

(b) Fund accounting

Unrestricted�funds�are�available�for�use�at�the�discretion� of�the�trustees�in�furtherance�of�the�general�objectives� of�the�charity.�Designated�funds�are�unrestricted�funds� that�have�been�set�aside�by�the�trustees�for�a�particular� purpose.�Restricted�funds�are�subject�to�restrictions�on� their�expenditure�imposed�by�the�donor�or�grantor.

(c) Income

All�income�is�included�in�the�Statement�of�Financial� Activities�when�the�charity�is�entitled�to�the�income�and� the�amount�can�be�quantified�with�reasonable�accuracy� and�receipt�is�probable.�The�following�specific�policies� are�applied�to�categories�of�income:�Income�from� donations�is�received�by�way�of�grants,�donations�and� gifts�and�is�included�in�full�in�the�Statement�of�Financial� Activities�when�receivable.�Grants,�where�entitlement�is� not�conditional�on�the�delivery�of�a�specific�performance� by�the�charity,�are�recognised�when�the�charity�becomes� unconditionally�entitled�to�the�grant.�When�specific� performance�conditions�exist,�income�is�deferred�until� the�performance�conditions�are�met.�Income�from� investment�is�recognised�when�receivable.

(d) Expenditure

Expenditure�is�recognised�on�an�accruals�basis�as�a� liability�is�incurred.�Expenditure�includes�any�Value� Added�Tax�which�cannot�be�fully�recovered,�and�is� reported�as�part�of�the�expenditure�to�which�it�relates.� Charitable�expenditure�comprises�those�costs�incurred� by�the�charity�in�the�delivery�of�its�activities�and�services� for�its�beneficiaries.�It�includes�both�costs�that�can�be� allocated�directly�to�such�activities�and�those�costs�of� an�indirect�nature�necessary�to�support�them.�All�costs� are�allocated�between�the�expenditure�categories�of� the�Statement�of�Financial�Activities�on�a�basis�designed� to�reflect�the�use�of�the�resource.�Costs�relating�to�a� particular�activity�are�allocated�directly�where�possible,� and the remainder are apportioned on an appropriate basis�such�as�time�and�usage.�Grants�paid�to�partners� are�recognised�in�full�as�they�fall�due�for�payment.

(e) Fixed assets

Tangible�fixed�assets�excluding�any�investments�are� stated�at�cost�less�accumulated�depreciation.�The� costs�of�minor�additions�or�those�costing�below�£1,000� are�not�capitalised.�Depreciation�is�provided�at�rates� calculated�to�write�off�the�cost�of�each�asset�over�its� expected�useful�life.�Fixtures,�fittings�and�equipment�are� written�off�over�3�years.�IT�equipment�is�written�off�over� 3�years.�Intangible�assets�are�written�off�over�3�years.

(f) Operating leases

Rental�payable�under�operating�leases�are�charged� against�income�on�a�straight-line�basis�over�the�lease� term�basis.

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

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(g) Pensions

GamCare�contributes�to�a�defined�contribution�scheme� for�the�benefit�of�its�employees.�Contributions�payable� are�charged�to�the�Statement�of�Financial�Activities�in� the�year�in�which�they�become�payable�to�the�scheme.

(h) Critical accounting estimates and areas of judgement

No�judgements�were�required�that�have�a�significant� effect�on�the�amounts�recognised�in�the�financial� statements nor do any other estimates or assumptions made�carry�a�significant�risk�of�material�adjustment�in� the�next�financial�year.

(i) Debtors

Debtors�are�recognised�at�their�settlement�amount,�less� any�provision�for�non-recoverability.�Prepayments�are� valued�at�the�amount�prepaid�and�have�been�discounted� to�the�present�value�of�the�future�cash�receipt�where� such�discounting�is�material.

a�maturity�of�less�than�three�months�from�the�date� of acquisition.

(k) Creditors and provisions

Creditors�and�provisions�are�recognised�when�there� is�an�obligation�at�the�balance�sheet�date�as�a�result� of�a�past�event,�it�is�probable�that�a�transfer�of� economic�benefit�will�be�required�in�settlement,�and� the�amount�of�the�settlement�can�be�estimated�reliably.� Creditors�and�provisions�are�recognised�at�the�amount� GamCare�anticipates�it�will�pay�to�settle�the�debt�and� are�discounted�to�the�present�value�of�the�future� cash payment�where�such�discounting�is�material.

(l) Financial instruments

The�only�financial�instruments�held�by�the�charity� constitute�payables�and�receivables.�These�are� categorised�as�‘basic’�in�accordance�with�section�11�of� FRS�102�and�are�initially�recognised�at�transaction�price.� These�are�subsequently�measured�at�transaction�price� less�any�impairment.

(j) Cash at bank and in hand

Cash�at�bank�and�in�hand�represents�such�accounts� and�instruments�that�are�available�on�demand�or�have�

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

52

Note 2: Income

2021 income

2a. Donations
Public / institutional
Total donations
2b. Charitable activities
Other income: audit and
training
Other income
Grants:
GambleAware
Other grants
Total income from charitable
activities
2020 income
2a. Donations
Public / institutional
Total donations
2b. Charitable activities
Other income: audit and
training
Other income
Grants:
GambleAware
Other grants
Total income from charitable
activities		 Unrestricted
£
Designated
£
Restricted
£
2021 Total
£
612,572
26,262
3,337,692
3,976,526
612,572
26,262
3,337,692
3,976,526
307,799
–
–
307,799
10,878
–
1,500
12,378
–
–
8,347,197
8,347,197
–
–
724,983
724,983
318,677
–
9,073,680
9,392,357
Unrestricted
£
Designated
£
Restricted
£
2020 Total
£
84,108
390,000
1,161,423
1,635,531
84,108
390,000
1,161,423
1,635,531
444,976
–
–
444,976
13,782
–
6,092
19,874
–
–
7,010,014
7,010,014
–
–
520,353
520,353
458,758
–
7,536,459
7,995,217

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

53

Note 3: Analysis of expenditure on charitable activities

2021 charitable expenditure

Activity
Clinical services
Outreach services
Auditing and training		 Activities
undertaken
directly
£
Grant funding
of activities
£
Support costs
£
2021 Total
£
4,505,631
3,816,346
867,501
9,189,478
1,930,892
1,095,083
272,856
3,298,831
619,145
–
81,077
700,222
7,055,668
4,911,429
1,221,434
13,188,531

2020 charitable expenditure

Activity
Clinical services
Outreach services
Auditing and training		 Activities
undertaken
directly
£
Grant funding
of activities
£
Support costs
£
2020 Total
£
2,181,344
3,528,973
1,006,038
6,716,355
721,813
153,614
108,119
983,546
442,491
–
154,026
596,517
3,345,648
3,682,587
1,268,183
8,296,418

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

54

Note 4: Analysis of governance and support costs

2021 governance and support costs

Activity
Clinical services
Outreach services
Auditing and training		 Management
£
Central
admin
£
Finance
£
ICT
£
HR
£
2021 Total
£
287,178
132,427
244,675
28,152
175,069
867,501
71,346
34,833
91,051
10,476
65,150
272,856
21,703
22,629
20,073
2,309
14,363
81,077
380,227
189,889
355,799
40,937
254,582
1,221,434

2020 governance and support costs

Activity
Clinical services
Outreach services
Auditing and training		 Management
£
Central
admin
£
Finance
£
ICT
£
HR
£
2020 Total
£
311,067
365,642
120,690
165,621
43,018
1,006,038
33,430
39,295
12,971
17,800
4,623
108,119
47,625
55,980
18,478
25,357
6,586
154,026
392,122
460,917
152,139
208,778
54,227
1,268,183

Included�within�support�costs�are�governance�costs�of�£14,712�(2019/20:�£11,320)

Note 5: Analysis of grants

Treatment provider network
organisations
South
Midlands
Scotland
Other programme grants
Beanstalk (Gamban programme)
Betknowmore (Peer Support
programme)		 2021
£
2020
£
1,681,858
1,617,483
676,348
453,766
1,740,703
1,611,338
689,460
–
122,790
–
4,911,159
3,682,587

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

55

Note 6: Trustee expenses

Travel,�office�and�entertainment�costs�amounting�to�£nil�(2019/20:�£792)�were�reimbursed�to�no�trustees�(2019/20:� one).

The�Chair�of�the�Board�of�Trustees�received�an�honorarium�payment�totalling�£25,000�(2019/20:�£25,000)�in� accordance�with�the�GamCare’s�Articles�of�Association�as�covered�by�clauses�11.5�and�15.3.�

No�other�trustees�received�any�remuneration�during�the�year�(2019/20:�£0).

Note 7: Net income for year

Net�income�is�stated�after�charging:

Netincomeisstatedaftercharging:
2021 2020
£ £
Auditor's remuneration: audit fees 14,040 11,820
Auditor's remuneration: non audit
services		 – 6,000
Depreciation 38,926 28,537
Amortisation 29,998 21,486
Leases 216,593 121,627

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

56

Note 8: Analysis of staff costs and the cost of key management personnel

----- Start of picture text -----
|||| |---|---|---| |2021|2020| |£|£| |Salaries and wages|4,527,970|2,571,818| |Social security costs|435,856|245,710| |Pension contributions|255,804|147,800| |5,219,630|2,965,328| |The average number of| |152|92| |employees is| |The average FTE employees is|144|80|

----- End of picture text -----

The�number�of�employees�whose�total�employee�benefits�excluding�pension�contributions�were�in�excess�of�£60,000� were�as�follows:

----- Start of picture text -----
|||| |---|---|---| |2021|2020| |£|£| |£60,000 – £70,000|2|3| |£70,001 – £80,000|1|–| |£100,001 – £110,000|–|1| |£110,001 – £120,000|1|–|

----- End of picture text -----

All�key�management�personnel�accrue�pension�benefits�under�defined�contribution�pension�schemes.� Total�pension�contributions�paid�for�these�employees�were�£26,640�(2019/20:�£18,534).

The�total�employment�benefits�of�the�key�management�personnel�including�employer’s�pension�and�National� Insurance�contributions�were�£573,433�(2019/20:�£391,659).�The�key�management�personnel�comprise�the� trustees�and�directors�listed�on�page�4.

Payments�totalling�£13,250�(2019/20:�£nil)�were�made�in�the�year�in�respect�of�termination�settlements.

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

57

Note 9: Intangible fixed assets

Asset cost
As at 1 April 2020
Additions
As at 31 March 2021
Accumulated depreciation
As at 1 April 2020
Charge for year
As at 31 March 2021
Net book value
As at 1 April 2020
As at 31 March 2021		 Computer
software
£
113,436
33,826
147,262
70,121
29,998
100,119
43,315
47,143

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

58

Note 10: Tangible fixed assets

Asset cost
As at 1 April 2020
As at 31 March 2021
Accumulated depreciation
As at 1 April 2020
Charge for year
As at 31 March 2021
Net book value
As at 1 April 2020
As at 31 March 2021
Note 11: Debtors
Trade debtors
Other debtors
Prepayments and accrued
income		 Fixtures, fittings
and equipment
£
Computer and ICT
equipment
£
Total
£
89,689
46,694
136,383
89,689
46,694
136,383
14,948
26,926
41,874
29,896
9,030
38,926
44,844
35,956
80,800
74,741
19,768
94,509
44,845
10,738
55,583
2021
£
2020
£
2,167,417
2,056,154
1,232
1,422
634,605
337,638
2,803,254
2,395,214

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

Note 12: Creditors

ote 12:Creditors
Trade creditors
Other creditors
Accruals
Deferred income
Taxation and social security		 2021
£
2020
£
114,650
248,242
33,166
51,967
162,497
72,417
6,561,600
2,445,942
121,488
86,375
6,993,401
2,904,943

Other�creditors�as�above�includes�a�pension�liability�of�£30,413�(2020:�£21,608).

----- Start of picture text -----
59
----- End of picture text -----

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

Note 13: Analysis of net assets between funds

2021 Analysis of net assets between funds

Intangible fixed assets
Tangible fixed assets
Net assets		 Unrestricted
Fund
£
Designated
Fund
£
Restricted
Funds
£
2021 Total
Funds
£
33,000
–
14,143
47,143
38,908
–
16,675
55,583
1,953,581
26,262
839,722
2,819,565
2,025,489
26,262
870,540
2,922,291

2020 Analysis of net assets between funds

Intangible fixed assets
Tangible fixed assets
Net assets		 Unrestricted
Fund
£
Designated
Fund
£
Restricted
Funds
£
2020 Total
Funds
£
30,320
–
12,995
43,315
66,157
–
28,352
94,509
1,248,961
390,000
957,369
2,596,330
1,345,438
390,000
998,716
2,734,154

60

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

61

Note 14: Movement in funds

Restricted funds:
Clinical services
Outreach services
Auditing and training
Total restricted funds
Designated fund
Unrestricted fund
Total unrestricted funds
Total funds		 As at 1 April
2020
£
Income
£
Expenditure
£
Transfer
£
As at 31
March 2021
£
698,408
9,254,425
9,189,478
–
763,355
281,935
2,984,035
3,298,831
70,971
38,110
18,373
172,912
122,210
–
69,075
998,716
12,411,372
12,610,519
70,971
870,540
390,000
26,262
390,000
–
26,262
1,345,438
939,034
188,012
(70,971)
2,025,489
1,735,438
965,296
578,012
(70,971)
2,051,751
2,734,154
13,376,668
13,188,531
–
2,922,291

Designated�funds�of�£26,262�will�be�spent�in�2021/22�in�furtherance�of�our�Worksafe�programme�to�support� gambling�issues�in�the�workplace.

A�funds�transfer�of�£70,971�represents�an�amount�of�overhead�cost�apportioned�to�a�restricted�charitable�activity� which�has�been�met�from�unrestricted�funds.

Purpose of restricted funds

Clinical services

Our�clinical�services�offer�support�and�treatment�to�people�with�gambling�problems�and�affected�others.�We�deliver� a�range�of�treatment�services�directly,�and�also�indirectly�through�a�partner�network�across�England,�Scotland�and� Wales.�These�activities�are�funded�by�grant-making�bodies�and�also�through�donations�provided�by�operators�and� the�general�public.

Outreach services

Our�outreach�services�deliver�education,�prevention�and�engagement�activities�to�those�at�risk�of�gambling�harms.� These�services�include�a�national�youth�education�programme�as�well�as�a�women’s�outreach�programme.�Our� activities�aim�to�raise�awareness�of�gambling�issues,�and�also�to�facilitate�access�to�support.

Auditing and training

The�Safer�Gambling�Standard�is�a�quality�mark�for�gambling�operators�who�adopt�specific�playing�protection� measures�and�safer�gambling�approaches.�Our�operator�training�is�aimed�at�customer�interaction�to�reduce�or� prevent�gambling�harms,�and�to�facilitate�wider�access�to�support.

TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS | YEAR ENDED 31 MARCH 2021

SECTION FIVE | NOTES TO THE FINANCIAL INFORMATION

62

Note 15: Commitments under operating leases

GamCare�is�committed�to�future�minimum�payments�under�non-cancellable�operating�leases�as�follows:

Payments due
Within one year
Between 2 and 5 years		 2021
2020
Land and
Buildings
£
Other
£
Land and
Buildings
£
Other
£
205,000
4,922
205,000
4,922
102,500
14,766
307,500
19,688
307,500
19,688
512,500
24,610

Note 16: Related party transactions

One�member�of�the�Board�of�Trustees�received�an�honorarium�payment�totalling�£25,000�(2019/20:�£25,000)�in� accordance�with�GamCare’s�Articles�of�Association.�No�other�transactions�with�related�parties�were�made�during� the year�(2019/20:�£0).

Note 17: Reconciliation of net movement in funds to net cash flow from operating activities

Net movement in funds
Add back depreciation charge
Add back amortisation charge
Deduct interest income shown in investing
activities
Increase in debtors
Increase in creditors
Net cash provided by operating activities		 2021
£
2020
£
188,137
1,338,382
38,926
28,535
29,998
21,486
(7,785)
(4,052)
(408,040)
(1,680,534)
4,088,458
789,081
3,929,691
492,898

SECTION ONE | XXXX XXXX XXXX XXXX XXXX

GamCare 91-94�Saffron�Hill London EC1N�8QP� 020 7801 7000