**Trustees’ Annual Report and Financial Statements** Year ended 31 March 2021 Charity Number: 1060005 Charitable Company Registered in England No: 03297914
**2**
**SECTION ONE |** XXXX XXXX XXXX XXXX XXXX
## **S E C T I O N | 1**
- **3** Introduction:
Statement from GamCare’s CEO and Chair
The Work of GamCare and its Partners
Adapting to the Challenges of the COVID-19 pandemic
## **S E C T I O N | 2**
- **12** Our Activity in Numbers Support and Treatment Services Engagement and Risk Reduction Programmes Safer Gambling Standard and Industry-facing Services Building Infrastructure and Governance Looking Ahead: 2021/22 and to 2024
## **S E C T I O N | 3**
- **36** Financial Review and Governance
## **S E C T I O N | 4**
- **41** Independent Auditor’s Report To The Members Of GamCare
## **S E C T I O N | 5**
- **46** Financial Information
- Notes to the Financial Statements
**| SECTION ONE |**
# **01. Introduction and Context**
# **01**
**3**
# 20 **21**
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION ONE |** INTRODUCTION AND CONTENT
**4**
## **Charity Information for The Year Ended 31st March 2021**
Registered Charity Name: GamCare
Trustees: �Sir�Ian�Prosser�(Chairman)�*/**�(retired�June�2021) John�Brackenbury�CBE�* Jill�Britton�** Margot�Daly�*�(appointed�as�new�Chair�June�2021) Emily�Finch�** John�Hagan�* Dominic�Harrison�* Gareth�Jarvis�**�(from�September�2020) Matthew�Moth�**�(from�September�2020)
*Audit Committee members
**Clinical and Quality Governance Committee members
Recruitment for new/additional Trustees began at the end of the reporting period.
Key Management
Personnel: �Anna�Hemmings�(Chief�Executive�Officer) Helen�Garratt�(Director�of�Clinical�&�Community�Services�–� until�July 2021) Mike�Kenward�(Director�of�Development)
Syed�Ali�Naqi�(Director�of�Finance�&�Resources�–�until�September 2020) Jenny�Olsen�(Director�of�Policy�&�Communications�–� from�September 2020)
Debby�Morrell�(Director�of�People�and�Organisational�Development– from�November�2020)
Martina�Lewis-�Stasakova�(Interim�Director�of�Finance�and�IT�–� until�August�2021)
Chris�Franklin�(Director�of�Finance�and�IT�–�from�February�2021) Ray�Hassan�(Director�of�Quality�Assurance�and�Innovation,�Interim� – from�February�2021)
Secretary: �Syed�Ali�Naqi�(to�September�2020) Kanika�Lim�(September�2020�to�present) Registered Office: 91-94�Saffron�Hill,�London,�EC1N�8QP Registered Number: 03297914�(England�and�Wales) Registered Charity Number: 1060005 Auditor: �Buzzacott�LLP 130�Wood�Street London,�EC2V�6DL
Bankers:
CAF�Bank�Ltd 25�Kings�Hill�Avenue Kings�Hill,�West�Malling Kent,�ME19�4LQ
The�trustees,�who� are�the�directors� for�the�purposes� of�company�law,� present their statutory report,�including�the� Strategic�Report,� together�with�the� financial�statements�of� GamCare�for�the�year� ended�31�March�2021.
The�report�covers�the� year�ended�31�March� 2021�(1st�April�2020� to end�March�2021).
We�are�committed�to� ensuring�transparency� to�the�public�and� wider�stakeholders� in relation�to� how�our funds� are�received and� utilised,�our�strategic� objectives,�and�our� annual progress against�these.�
Our�report�is� produced�in� accordance�to�relevant� laws�and�best�practice,� specifically:
- l Part�8�of�the� Charities�Act�2011
l The�Charities� Statement�of� Recommended� Practice�(SORP)� (FRS 102)
- l Relevant�accounting� policies
- l GamCare’s Memorandum and�Articles�of� Association
**SECTION ONE |** STATEMENT FROM GAMCARE’S CEO AND CHAIR
**5**
## **Statement from GamCare’s Chair and CEO**
During�the�last�year,�we�worked�against�the� backdrop�of�the�coronavirus�pandemic,�which� has�profoundly�impacted�all�our�lives.�Despite�the� challenges�this�posed,�this�year�we�reached�more� people�than�ever,�extending�the�impacts�of�our� services�for�beneficiaries.
For�those�harmed�by�gambling,�this�was�a� particularly�challenging�year,�in�which�the�isolation,� stress�and�money�worries�may�have�been� amplified�by�the�pandemic.�
We�are�proud�that�as�an�organisation,�we�have� adapted,�survived,�and�thrived�over�the�last�year,� though�of�course�it’s�been�tough�at�times.�We�are� proud�of�all�our�teams,�who�have�shown�great� resilience�throughout,�and�who�have�continued� to�demonstrate�their�passion�and�commitment� to�the�work�that�we�do.�This�meant�GamCare�was� available�24/7,�year-round,�to�offer�support.�We� are�also�grateful�for�the�continued�support�of� GambleAware,�our�main�funder.�
For�the�340,000�people�in�Great�Britain�with� gambling�problems�and�their�families,�our�services� have�been�more�important�than�ever.�Despite� an�initial�decline�in�the�volume�of�calls�during�the� first�lockdown,�we�subsequently�received�more� calls�than�ever�coming�through�to�the�National� Gambling�Helpline,�answering�around�42,000�calls� throughout�the�year.�
Online�gambling�was,�at�times,�the�only�form� of�gambling�available�during�the�pandemic.�We� launched�our�TalkBanStop�campaign�to�promote� the�layering�of�tools�and�support�available�to�limit� access�to�gambling�websites,�and�to�provide�a� ‘one-stop�shop’�to�access�the�Helpline,�GAMSTOP� and�Gamban.�
In�treatment,�whilst�we�saw�fewer�first-time� clients,�mirroring�trends�across�other�health� and�social�care�services,�we�maintained�contact� with�over�10,000�people�across�our�treatment� partner network.�
Our�online�support�services�were�particularly� popular,�offering�a�lifeline�for�those�unable�to�find� confidential�space�to�speak�during�lockdown.�
Our�outreach�and�training�work�swiftly�moved� online,�making�it�more�accessible�than�ever.�We� reached�over�15,000�professionals�and�over� 7,000�young�people�directly�to�raise�awareness� about�gambling�harms,�through�the�Young� Peoples�Gambling�Harm�Prevention�Programme,� delivered�with�YGAM.�We�were�also�delighted�to� secure�additional�funding�to�continue�developing� a�number�of�our�programmes,�including� engagement�with�the�criminal�justice�system�and� our�women’s�programme.�
Working�with�our�network�of�partners�throughout� the�pandemic,�we�have�developed�new� partnerships�with�our�‘Ready�to�Talk’�campaign,� working�with�other�helpline�charities�such�as� the�National�Domestic�Abuse�Helpline�(Refuge)� and Samaritans.
**Margot Daly Anna Hemmings** Chair�of�the�Board�of�Trustees� Chief�Executive�Officer
**Postscript:** Margot�Daly�has�been�a�member�of�the�Board�of�Trustees�since�2015.�Following�the�retirement�of� Sir�Ian�Prosser�on�3rd�June�2021�it�was�the�unanimous�opinion�of�the�Board�of�Trustees�that�Margot�should� be�appointed�as�Chair.�Margot’s�ongoing�appointments�include:�Inquiry�Chair�at�the�Competition�and�Markets� Authority�(CMA),�and�Chair�of�the�Audit�Committee�at�the�Navy,�Army�and�Air�Force�Institutes�(NAAFI).
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION ONE |** THE WORK OF GAMCARE AND ITS PARTNERS
**6**
## **Strategic Report**
## **The Work of GamCare and its Partners**
## **GamCare’s work**
Founded�in�1997,�GamCare�is�the� leading�provider�of�information,� advice,�and�support�for�anyone� affected�by�gambling�harms.�
## **We:**
- l Operate�the�National�Gambling�Helpline
- l Provide�support�and�treatment�for�anyone� harmed by gambling
- l Engage�and�educate�organisations�and� communities�on�gambling�related�harms
- l Develop�effective�approaches�to�safer�gambling,� including�working�with�the�gambling�industry� to raise�standards
We�are�a�registered�charity,�with�service�users� always�at�the�heart�of�what�we�do.�We�are� governed�by�an�accountable�Board�of�Trustees,�an� experienced�leadership�team,�and�robust�clinical� and�organisational�governance�frameworks.�Our� overall�social�aim�is�to�reduce�gambling�related� harm,�and�the�negative�effects�that�this�can� cause�for�some,�including�poor�mental�health,� relationship,�and�financial�difficulties.
Our�values�encapsulate�the�way�we�work�with� clients�and�one�another,�and�flow�through� everything�that�we�do�as�a�charity.
We�are�proud�of�our�achievements.�In�the�last� three�years�we�have� **supported over 100,000 people** �across�the�National�Gambling�Helpline,� online,�and�treatment�services.�We�have� **trained 24,000 staff** �across�1000s�of�organisations�on� awareness�of�gambling�harms�and�support.�
## **Our mission is:**
**To support those harmed by gambling through advice and treatment, and to minimise gambling-related harm through education and engagement.**
We�work�to�a�solid�set�of�organisational�values� which�we�are�pleased�to�have�renewed�over�the� last�year,�co-produced�with�our�staff�and�other� stakeholders.�They�are�as�follows:
Just want to thank you for the invaluable work and commitment from all at GamCare. You’ve given me my life back.”
**GAMCARE SERVICE USER**
**SECTION ONE |** THE WORK OF GAMCARE AND ITS PARTNERS
**7**
Our work is based around three key areas of provision:
## **Support and treatment services**
We�provide�the�24/7�National�Gambling�Helpline� as�well�as�support�and�structured�treatment� services�for�adults,�and�now�also�a�Young� People’s�Service.�Our�treatment�is�evidencebased,�outlined�in�GamCare’s�Model�of�Care� Framework�,�and�is�based�on�Cognitive�Behavioural�
Therapy�(CBT),� **Motivational Interviewing, brief interventions, and other therapeutic approaches** .�Support�and�treatment�is�delivered� through�one�to�one,�groupwork,�through�face� to�face,�and�online�sessions.�GamCare�engages� the�largest�number�of�service�users�in�gambling� support�and�treatment�nationally.
## **Engagement and risk reduction programmes**
We�offer�bespoke�engagement,�awareness-raising,� and�resources�to�professionals�that�come�into� contact�with�those�at�higher�risk�of�gambling� related�harm.�Our�current�programmes�work�with� **women, young people, criminal justice, and finance/debt sectors, as well as pilot work in other areas, such as armed services and young adults.** Our�training�provides�awareness� of�gambling�harms�and�supports�professionals�to� be�able�to�screen�and�identify�harm�and�develop� pathways�into�locally�available�support.
## **Our strategy**
Our�aim�to�reduce�gambling�related�harms�is� delivered�through�a�detailed�three-year�strategy,� and�annual�business�plans.�This�year�was�the�last� year�of�our�current�strategy,�spanning�April�2018� to�the�end�of�March�2021.�We�are�delighted�with� the�enormous�efforts�of�our�staff,�partners,�and� service�users,�that�have�gone�into�helping�meet� the strategy�targets,�and�are�pleased�to�say�that� we have�met�or�exceeded�the�majority�of�these.�
Throughout�this�year�we�have�worked�on�
developing�a�new�three-strategy,�to�drive�our�work� through�to�2024.�As�ever,�our�aims�are�ambitious,� but�with�a�skilled�workforce�and�alignment�to� strong�values�we�are�confident�in�our�ability� to�achieve�these.�We�will�focus�on�continued� awareness�raising,�improving�access�to�support� and�treatment,�developing�new�support�tools� and�ways�of�working,�and�increasing�effectiveness� through�quality�and�collaboration.�Our�new� strategy�is�discussed�in�more�detail�at�the�end� of Section�2.
1For�further�information�on�GamCare’s�Model� of�Care�for�support�and�treatment�delivery�see:� https://www.gamcare.org.uk/about-us/our-model-of-care
## **Safer gambling and industry-facing services**
GamCare�work�with�the�gambling�industry�and� other�businesses�to�support�them�to�develop� safer�gambling�systems�and�practices.�We�do� this by **training staff, involving people with lived experience in the design or review of gambling operator’s products, and providing consultancy and advice.** In�addition,�we�offer� an�independent�quality�standard�and�award� to�gambling�businesses�–�the�Safer�Gambling� Standard�–�that�assesses�the�measures�they� have�in�place�to�protect�people/customers�from� experiencing�gambling-related�harm.
Over the next three years, we want to put the extent and impact of gambling harms on the map and ensure more people know about them. We will expand our services to make lasting and positive changes to those harmed by gambling.”
**ANNA HEMMINGS, CEO**
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION ONE |** THE WORK OF GAMCARE AND ITS PARTNERS
**8**
## **GamCare’s Network Partners**
GamCare�directly�provides�support�and�treatment� services�in�a�range�of�locations.�In�addition,� services�are�delivered�through�a�national�network� of�treatment�providers,�who�receive�grants� from�GamCare.�In�this�context,�GamCare�holds� a�multiple�delivery,�lead�provider,�and�quality� assurance�role.�Collectively� **we offer support across England, Scotland, and Wales, and through our new young people’s service, now also Northern Ireland.** During�2020/21�there� were�11�network�partners�in�place,�who�we�wish�to� thank�for�their�delivery�and�collaboration�with�us�:
Over�coming�years,�we�aim�to�build�and�extend�our� partner�network�in�order�to�support�GamCare’s�longer� term�objectives�to�organise�gambling�treatment�in�line� with�the�growing�number�of�NHS�treatment�providers.� Since�April�2021�we�have�worked�with�eight�partners�-� Ara,�Breakeven,�Derman,�Krysallis,�NECA,�RCA,�Beacon� and�Aquarius�–�providing�services�mapped�to�the� identified�regions.
## **The National Gambling Treatment Service**
The�majority�of�gambling�treatment�is� commissioned�and�funded�by�GambleAware,� an�independent�grant�giving�charity.�The� commissioned�services�fall�under�the�umbrella�of� the�‘National�Gambling�Treatment�Service’�(NGTS).� We�all�collectively�deliver�on�the�aims�of�the� National�Strategy�to�Reducing�Gambling�Harm,�led� by�the�UK�Gambling�Commission.
**The NGTS commissioned services comprise: GamCare; Gordon Moody (residential rehabilitation services); the NHS National Problem Gambling Clinic in London; and the NHS Northern Gambling Clinic, in partnership with our Leeds Community Service (the NHS services support gamblers with complex needs).**
These�organisations�meet�the�diverse�range�of� needs�of�people�affected�by�gambling�harm,�who� can�also�refer�directly�themselves�to�any�of�the� services.�This�year,�we�have�collaboratively�worked� with�the�NGTS�providers,�GambleAware�and�NHS� England�to�design�the�referral�pathways�and� criteria�for�each�part�of�the�system.
## **GamCare’s strategic role**
In�addition�to�the�core�services�above,�we�play� an�active�and�strategic�role�within�the�gambling� treatment�and�related�sectors.�We�work�closely� with�those�harmed�by�gambling,�within�local� communities,�and�nationally�with�experts�across� health,�justice,�social�care,�and�financial�sectors,� including�the�NHS.�We�stay�up�to�date�with�the� latest�developments�across�relevant�sectors.�
2020/21�has�seen�substantial�developments� across�the�gambling�industry�and�other�sectors.�
**SECTION ONE |** THE WORK OF GAMCARE AND ITS PARTNERS
**9**
## **Key sector developments**
- l UK�Government’s�Gambling�Act�2005�Review� began,�consultation�ended�March�2021
- l Department�of�Culture,�Media,�Sport�(DCMS)� minister�John�Whittingdale�took�over�as�the� gambling�lead,�also�leading�the�Gambling�Act� Review�(March�2021)
- l Gambling�Commission�CEO,�Neil�McArthur,� announced�his�resignation�(March�2021)
- l GambleAware’s�CEO,�Marc�Etches,�stepped� down�(March�2021)
- l Advisory�Board�for�Safer�Gambling�(ABSG)� issued an interim progress report on the 2019�three-year�National�strategy�to�Reduce� Gambling�Harms�(December�2020)
- l Inclusion�of�gambling�and�debt�as�part�of�the� national�education�curriculum�(September�2020)
- l National�Probation�Service�included�gambling� harm�in�its�new�delivery�model�(due�2021)
- l The�Howard�League�Commission�on�Crime�and� Problem�Gambling�entered�second�year
- l NHS�England�and�NHS�Improvement�move�to�an� integrated�care�system�(ICS),�with�place-based� models�(April�2021)
- l GambleAware�consulted�on�and�launched�a�new� five-year�strategy�(launched�April�2021)
## **Gambling Commission highlights:**
- l Placed�a�ban�on�the�use�of�credit�cards�to� gamble�in�the�UK�(April�2020)
- l Issued�new�guidance�for�online�operators�to� better�protect�customers�from�increased�risk� of�harm�during�lockdown,�included�an�interim� advertising�ban�(May�2020)
- l Issued�guidance�to�industry�regarding�High� Value�Customers�and�VIP�schemes�(2020)
- l Announced�package�of�changes�to�make�online� games�safer�by�design�(2021)
- l Published�its�first�National�Strategic�Assessment� to�assess�risks�of�gambling�
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION ONE |** ADAPTING TO THE CHALLENGES OF THE COVID-19 PANDEMIC
**10**
## **Adapting to the Challenges of the COVID-19 pandemic**
Every�organisation�and�every�person�in�the�UK� –�no�doubt�the�world�–�has�been�impacted�by� COVID-19�over�the�last�year,�and�this�continues� to�the�present�day.�For�GamCare,�there�have� been�a�number�of�unique�challenges�to�which�we� have�responded�pragmatically,�rapidly�and�with� impressive�resilience.�As�a�charity�we�are�pleased� to�have�managed�without�any�major�negative� impacts�to�the�organisation�or�to�our�service� delivery.�Whilst�there�have�been�some�unavoidable� dips,�especially�in�help�seeking,�these�have�been� offset�by�developments�and�higher�engagement� in�other�areas.�Overall,�with�an�enormous�amount� of�agility�and�hard�work,�we�have�managed�to� flourish,�grow,�and�reach�more�people�–�seeing� higher�performance,�a�significant�increase�in�staff� numbers�to�better�support�those�in�need.�Most� importantly,� **we have not had any breaks or reductions in our client-facing services and have, in fact, improved higher service user outcomes than last year.**
GamCare were really helpful and understanding to my situation with my partners compulsive [gambling] and gave advice quickly, kindly and in a non-judgemental way. They very quickly made a referral for support for me and for my partner and I really appreciate it. It’s nice to know that even in these crazy COVID times there is still someone out there to help, just a web chat away. Thank you so much”
## **GAMCARE SERVICE USER**
COVID-19�has�had�a�huge�impact�on�gambling� activity�in�Britain,�including�most�land-based� gambling�venues,�such�as�betting�shops�and� casinos�being�closed�for�large�periods�of�the� year.�Whilst�this�doubtless�helped�some�in�their� recoveries,� **both online gambling and some shop-based products have remained easily accessible throughout the pandemic.** There�
have�been�changes�to�gambling�behaviours:�less� people�have�been�gambling,�but�regular�gamblers� have�spent�more�time�or�money�gambling�and� have�tried�new�on-line�gambling�products�.�There� has�been�a�rise�in�other�related�health�and�social� issues�being�reported�by�some�GamCare�service� users,�such�as�domestic�abuse,�financial,�and� mental�health�issues.� **Demand for support services changed, with an initial decrease in people accessing support,** �which�likely�relates� to�a�lack�of�privacy�in�the�home�and�being�in�crisis� mode�at�the�start�of�the�lockdown.�Shortly�after� the�start�of�the�first�lockdown,�for�GamCare,�this� moved�to�a�steady�rise�in�people�accessing�the� National�Gambling�Helpline�and�our�other�on-line� services.
Internally,�our�staff�that�previously�worked�in�offices� and�treatment�rooms�had�to�shift�to�home-based� working,�and� **delivery of our core activities,**
**including external training and treatment delivery, had to be adapted quickly for remote and virtual delivery.** Whilst�GamCare�was�well� prepared�for�home�working�and�remote�delivery� across�some�areas�(e.g.�the�Helpline�provision),�this� was�a�significantly�new�way�of�working�for�many,� including�remote�induction�of�new�teams�during� lockdowns.�As�a�responsible�employer,�we�have�also� focused�heavily�on�managing�staff�wellbeing�and� introducing�various�mechanisms�for�support�and� flexibility�during�this�time.
> **1** �Source:�Gambling�Commission
**SECTION ONE |** ADAPTING TO THE CHALLENGES OF THE COVID-19 PANDEMIC
**11**
As a new starter who joined GamCare in May 2021, which as an organisation was managing the second phase of the lockdown, all my onboarding was done remotely. During my induction fortnight I was able to Teams chat with many of the key staff in GamCare (including the CEO) which helped me feel connected to the overall organisation even though I’d not yet seen the offices or met with my direct reports in the flesh.”
## **GAMCARE EMPLOYEE**
Overall,�there�are�many�ways�in�which�we�have� effectively�developed�our�services�during�this� time,�including�our�digital�developments�for� service�users,�our�internal�ways�of�working,�and� new�initiatives�to�manage�the�changes�described.� These�changes�will�be�illustrated�throughout� the�remainder�of�the�report.�As�an�example,� our�#ReadytoTalk�campaign,�where�we�worked� with�other�charities�(Samaritans,�Refuge,�Cruse� Bereavement�Care)�to�raise�awareness�of�help�and� support�services,�reached�over�300,000�people� via�social�media�engagement.�In�summary,�whilst� there�have�undoubtedly�been�negative�impacts� to�GamCare’s�activities�during�the�pandemic,�on� balance� **we have been able to continue and expand on our core activities supporting people during this extremely difficult time,** as well�as�innovating�and�changing�ways�of�working� for�the�better�in�the�long�term.�
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION TWO | SECTION TWO |** XXXX XXXX XXXX XXXX XXXX **|**
**02. Activity and Impact**
# **02**
## **12**
20 **21**
**SECTION TWO |** OUR ACTIVITY IN NUMBERS
## **Our Activity in Numbers**
We�are�extremely�proud�of�what� GamCare,�our�partners,�staff,�and� service�users�have�achieved�together� over�the�last�year�and�throughout� our�three-year�strategy�period.
This�has�been�an�incredible�period� of�change,�growth,�and�of�course,� recent�challenge,�where�we�have� continued�to�expand,�develop,�learn,� and�ultimately�meet�the�needs�of� more�people�experiencing�gamblingrelated�harm.�Below�are�highlights� of�our�activity�and�impact,�including� headline�numbers,�what�the�data�
tells�us,�followed�by�summaries�of� work�and�outcomes�achieved�across� each�of�our�three�strategic�areas� (support�and�treatment�services,� safer�gambling�and�industry-facing� services,�engagement�and�risk� reduction�programmes).
Headline�numbers�for�2020/21�are�provided,�as� well�as�for�the�last�three�years,�as�this�is�the�final� year�of our�three-year�strategy.
**13**
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION TWO |** OUR ACTIVITY IN NUMBERS
**14**
## **Our Activity in Numbers**
## **The Last Year: April 2020 to the end March 2021:**
## **Support and Treatment**
- **41,000 + 27,024 10,000 +** target chats / calls individuals contacting Helpline attended structured treatment
- l target�calls/chats�on�the�National� l individuals�contacting�the� l 10,000+�people�attended� Gambling�Helpline�(up�9%),� National Gambling�Helpline� structured�treatment including�repeat�call�backs (up�8%�from�2019/20)
## **Engagement and Risk Reduction**
**----- Start of picture text -----**
7,331
14,797
64%
professionals trained gambling awarness workshops
**----- End of picture text -----**
- l professionals�working�with�at�risk� l gambling�awareness�workshops� individuals�received�gambling� to young people awareness�training�(up�64%)
- **25,547** BigDeal page views
- l page�views�of�our�BigDeal�website� for�young�people,�parents,�and� teachers
## **Safer Gambling Services (Gambling Industry-facing)**
**----- Start of picture text -----**
1,015
individuals trained
**----- End of picture text -----**
**----- Start of picture text -----**
10
SGS assessments
**----- End of picture text -----**
**----- Start of picture text -----**
143
customer call transfer
**----- End of picture text -----**
- l People�from�gambling�business,� l GamCare�Safer�Gambling� l customer�call�transfers�from� and�other�corporate�staff,�received� Standard�assessments�undertaken� gambling/other�businesses�directly� safer�gambling�training for�operators�with�multiple� to�the�National�Gambling�Helpline website domains
**SECTION TWO |** OUR ACTIVITY IN NUMBERS
**15**
## **Outcomes**
The�majority�of�service�users�completing�treatment�moved� from�‘moderate’�to�‘healthy’�gambling�behaviour,�and�from� ‘problem�gambling’�levels�to�‘moderate’�levels�(using�CORE10�and�PGSI�measurement�scores
**----- Start of picture text -----**
79% 95%
completed their treatment would recommend the Helpline
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- l 79%�of�service�users�successfully� completed�their�treatment�(up�4%)
- l 95%�of�National�Gambling�Helpline� users�would�recommend�the� Helpline�to�someone�else
**----- Start of picture text -----**
100%
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**----- Start of picture text -----**
97%
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**----- Start of picture text -----**
would recommend treatment
**----- End of picture text -----**
**----- Start of picture text -----**
strong understanding
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It has been very valuable in learning about all aspects of gambling. This programme has broadened my knowledge about triggers, urges and high-risk situations which is essential for me to recognise and plan and put blocks in place to refrain from gambling.”
## **GAMCARE SERVICE USER**
- l 100%�of�service�users�would� l 97%�of�youth-facing�professionals� recommend�the�treatment�services� report�a�strong�understanding�of� to someone else the�impacts�problem�gambling� can�have�on�a�young�person,� after�receiving�training
> **3** �CORE-10,�Clinical�Outcomes�in�Routine�Evaluation:�a�brief�10�set�measurement/scoring�tool�for�common�presentations�of� psychological�distress�and�wellbeing;�a�validated�tool�used�in�gambling�treatment.�PGSI,�Problem�Gambling�Severity�Index:�a� standardised�measure�of�risk�behaviour�in�gambling,�used�in�gambling�disorder�treatment.�DSM,�Diagnostic�and�Statistical�Manual� of�Mental�Disorders:�health�guidance�on�common�mental�health�disorders;�a�validated�tool�used�in�diagnosing�gambling�disorder.
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION TWO |** OUR ACTIVITY IN NUMBERS
**16**
## **What This Year’s Data Tells Us**
We�produce�comprehensive�annual�statistics� relating�to�our�Helpline�and�treatment�data.�Most� of�our�data�relates�to�individual�service�users�and� callers,�rather�than�treatment�sessions�or�calls,� providing�us�with�a�clearer�picture�about�the� people�using�our�services.�Our�reports�can�be� found�on�our�website.�In�addition�to�the�headline� numbers�above,�highlights�from�our�2020/21� data include:
- Most�service�users�attending�treatment� and�using�the�Helpline�were� **gamblers** ,�the� remainder being **affected others** (83%� treatment,�78%�Helpline�–�the�latter�is�a�7%� increase�on�last�year)
- **Working males under 35** �were�most�likely�to� use�our�support�and�treatment�services�(72%�of� those�in�treatment�were�males,�and�66%�using� the�Helpline;�6�in�10�are�under�35;�and�40%�are� 26–35-year-olds)
- Most�service�users�were�from� **the North West, the South East, London, and the East of England** ,�which�together�account�for�64%�of� those�accessing�treatment
- Primary� **reasons for gambling** ,�reported�by� helpline�users,�were�chasing�losses/wins�(64%),� financial�difficulties�(33%),�boredom�(27%),�and� escapism�(26%).�
- **Main impacts** related to their gambling behaviour,�reported�by�service�users�were:
- **Anxiety/stress** �(91%�gamblers�in�treatment� and�76%�Helpline�users;�92%�affected�others� in�treatment�and�74%�Helpline�users)
- **Family/relationship difficulties** (73%� gamblers�in�treatment�and�49%�Helpline� users;�85%�affected�others�in�treatment�and� 81%�Helpline�users)
- **Financial difficulties** (80%�gamblers�in� treatment�and�75%�Helpline�users;�56%� affected�others�in�treatment�and�53%� Helpline�users)
- **Debt** (66%�gamblers�accessing�treatment� and Helpline)
- **With regards to ethnicity,** �–�most�gamblers� and�affected�others�reported�as�White�(89%� treatment;�88%�of�whom�were�gamblers�and� 90%�affected�others�using�the�Helpline).�The� second�highest�ethnic�group�was�Asian�and� Asian�British�(5%�gamblers�in�treatment,�and�6%� gamblers/affected�others�using�the�Helpline)
- **Online gambling** �was�reported�by�more�service� users�than�offline�(reported�by�81%�of�treatment� users�v.�40%�for�offline,�and�84%�of�Helpline� users�v.�30%�for�offline�–�a�15%�increase�on�last� year).�This�is�likely,�in�part,� **due to COVID-19 related lockdowns and land-based gambling establishment closures.**
**SECTION TWO |** OUR ACTIVITY IN NUMBERS
**17**
## **The Last Three Years: April 2018 to the end of March 2021**
## **Support and Treatment**
**----- Start of picture text -----**
+
140,000
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## **+ 27,000**
**----- Start of picture text -----**
sessions attended
**----- End of picture text -----**
- l 140,000+�treatment�sessions� attended
**----- Start of picture text -----**
+
100,000
**----- End of picture text -----**
## service users in specialist treatment
- l 27,000+�services�users� engaged�in�specialist� treatment
**----- Start of picture text -----**
70%
**----- End of picture text -----**
**----- Start of picture text -----**
completed treatment
**----- End of picture text -----**
- l Over�70%�of�service�users� successfully�completed�their� treatment programmes
**----- Start of picture text -----**
service users supported
**----- End of picture text -----**
- l 100,000+�service�users� supported�via�all�our� Helpline,�online,�and� treatment�services
**----- Start of picture text -----**
10%
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## people supported
- l The�number�of�people� supported�increased�by�10%� every year
## **Engagement and Risk Reduction**
**----- Start of picture text -----**
24,000 22,597 730
professionals trained young people attendedin sessions young adults & professionals
l 24,000�professionals�working�with� l 22,597�young�people�attended� l 730 young adults and
‘at-risk’�groups�received�gambling� gambling�awareness�sessions professionals trained
awareness�training
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## **Safer Gambling Services (Gambling Industry-facing)**
**----- Start of picture text -----**
3,990
gambling business staff trained
**----- End of picture text -----**
**----- Start of picture text -----**
35
gambling brands
**----- End of picture text -----**
**----- Start of picture text -----**
12,861
website views
**----- End of picture text -----**
- l 3,990�staff�at�gambling�businesses� l Worked�with�35�gambling�brands,� l 12,861�views�of�the�Safer�Gambling� and other organisations trained across�13�businesses,�who�are� Standard�website�page�which� working�towards/have�achieved�the� displays�businesses�that�have� Safer�Gambling�Standard� achieved�the�Standard
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION TWO |** SUPPORT AND TREATMENT SERVICES
**18**
## **Support and Treatment Services**
## **Increased take-up of services**
Notwithstanding�the�pandemic�challenges,�we� have�continued�to�expand�our�core�adult�support� and�treatment�services,�comprising�the�National� Gambling�Helpline,�a�range�of�online�services,� and�therapeutic�treatment�provision�delivered�by� GamCare�and�its�network�partners.
Overall,�use�of�our�Helpline�services�increased� from�last�year,�seeing:
## An�8%�increase�to� **27,024 individual callers/chats**
## A�9%�increase�to� **41,900 total calls/chats**
The�number�of�people�attending�treatment� this�year�was� **10,372 individuals** ,�which�is�very� similar�to�the�previous�year,�and�evidences�the� accessibility�of�our�services�during�the�pandemic.�
There�was�an�initial�drop�in�people�accessing� support�services�generally�at�the�start�of�the� lockdown,�likely�due�to�lack�of�confidential�space�in� homes,�and�restricted�physical�access�to�services.� However,�over�the�year,�the�number�of�actual� treatment�sessions/assessments�increased�by� 14%,�providing� **55,004 sessions** .�Within�this,�there� has�also�been�a�significant�increase�(38%)�in�the� number�of�tier�2�treatment�sessions�provided,� alongside�more�structured�tier�3�treatment,� representing�a�more�tailored,�needs-led�provision.
## **Positive outcomes**
**97% of service users** �undertaking�‘extended�brief� interventions’�completed�these�successfully
Overall,�service�users�scored�4.7/5�that�treatment� had brought about **positive change to their**
## **gambling**
100%�of�service�users�would� **recommend the treatment services** to someone else
79%�of�service�users�in�treatment,�completed�this� successfully�(a�4%�increase)
95%�of�National�Gambling�Helpline�users�rated�the� service�at�4�or�5�(of�5)�(a�2%�increase�on�last�year)
95%�of�services�users� **would recommend the Helpline service** to someone else
[Helpline] Adviser was so helpful, kind and understanding. As a mum of a gambler I needed to speak to someone and I’m so glad I did. I would like to say a big thank you to your service and especially Adviser.”
## **GAMCARE SERVICE USER, AFFECTED OTHER**
I wanted to learn more about what was causing me to gamble, CBT the course fitted into my lifestyle enabling me to do modules at times that suited me.”
**GAMCARE SERVICE USER**
Gamcare�uses�validated�tools�throughout� individuals’�treatment�journeys�(usually�weekly)� to�measure�change�in�gambling�behaviour,�risk� and�wellbeing:�the� **Problem Gambling Severity Index** �(PGSI)�and�the� **Clinical Outcomes in Routine Evaluation (CORE-10)** .�Our�2020/2021� treatment�data�shows�reliable�improvements�in� service�users’�progress�using�these�measurements.� The�average�PGSI�score�on�completion�of� treatment�was�3�(from�17.8)�which�is�within�
**SECTION TWO |** SUPPORT AND TREATMENT SERVICES
**19**
the�‘moderate’�range,�and�for�CORE-10�was�6.3� (from�17.6),�within�the�‘healthy’�range�–�these�are� evidenced�based,�reliable�improvements.
A�poem�written�by�a�service�user�of�Breakeven,�one� of�GamCare’s�network�partners�(for�his�treatment� practitioner�and�about�his�experience):
## **Your Voice Is Rescue (Sonnet for Sally Anne Britton)**
## **Adapting our services to online and remote access**
Not�surprisingly,�most�of�our�treatment�this�year� has been **provided via telephone, online, or video calls, including virtual group-work, and this has received a positive response** .� Access�to�all�our�wider�online�and�website�self-help� services�has�increased�from�the�previous�year,� including:
## **1,500,692 people accessed GamCare’s website**
_60,809 registered forum users, 1,094 chatroom hours provided, 4,725 people attending group chatrooms_
I found myself in waters deep and dark, The waves of loss and grief washed over me, Your voice a flare on dark seas was the spark, That lit my path to land from stormy seas. A calm voice in a storm can save a soul, A bright thought can to our safety lead, To counsel is to heal and help make whole, Rescue from peril those who are in need. I now find myself safely led to land, And though fear the sea may yet claim me, The echoes of your wise words help me stand, On rocks of safety sure in a dark sea. You are a lifeboat to those lost at sea, You rescue and bring home the lost like me.”
## **COPYRIGHT RICHARD L WISEMAN (C) 2021**
## _29,364 views of self-help resources, 373 self-help workbooks downloaded_
We�have�seen�substantial�take�up�of�our�online� Cognitive�Behavioural�Therapy�(CBT)�Programme,� GameChange.�In�addition,�we�have�been� developing�a�range�of�digital�tools,�formats,�and� enhanced�use�of�social�media�across�our�services,� particularly�those�aimed�at�young�people.�This�will� be�an�ongoing�priority�for�the�coming�year�as�we� move�to�a�modernised,�hybrid�support�offer.
It was wonderful to do this online as I didn’t feel too embarrassed to talk about my mistakes and experiences over the phone compared to speaking to someone face to face.”
## **GAMCARE SERVICE USER**
> **4** �GamCare�provide�‘extended�brief�interventions’�as�part�of�its�treatment/clinical�services.�These�are�short�motivational�sessions� with�follow-ups,�provided�via�the�National�Gambling�Helpline�as�well�as�our�treatment�services,�usually�up�to�six�sessions.�Focused� advice�may�include�taking�responsibility�to�make�a�change,�offering�strategies�related�to�behavioural�change�and/or�goal�setting.
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION TWO |** SUPPORT AND TREATMENT SERVICES
**20**
Happy with receiving help online and having the space in the forums anonymously also helps as you can express everything without sharing personal details.”
## **GAMCARE SERVICE USER**
## **New – Young People Service**
Gamcare�introduced�the�Young�People�Service�in� October�2020,�with� **a small team of dedicated practitioners offering safe and effective support and treatment for 11 to 18-year olds across England, Scotland, Wales, and Northern Ireland.** �The�Service�ensures�that�young�people� who�may�be�harmed�by�gambling�can�access�age� appropriate�support,�whether�they�are�concerned� about�their�own�gambling�or�that�of�a�loved�one.� The�Service�is�flexible�–�it�offers�information,�advice� and�guidance,�brief�interventions,�and�self-help� tools,�as�well�as�structured�interventions�tailored� to�individuals’�needs.�We�aim�to� **ensure that**
**every young person worried about gambling who engages with us is listened to and fully supported.** �The�new�Service�is�underpinned� by�strong�partnership�work,�and�has�developed� numerous,�positive�local�partnerships�with�relevant� organisations�and�strategic�bodies�throughout� the year.
_During the first six months of operation our_
_practitioners completed_ _**190+** contacts with_ _**31** young people 74% of young people reported being worried about their own gambling, and 28% about someone else’s gambling_
## **Case Study – Young People’s Service User**
Young�person�A�started�gambling�online�during� lockdown.�He�was�referred�to�our�Young�People� Service�via�the�National�Gambling�Helpline.� During�assessment�he�only�wanted�help�to�access� gambling�website�blocking�software,�which�we� supported�as�well�as�promoted�further�support� options.�At�that�time,�he�declined�but�returned� a�few�weeks�later�and�successfully�engaged�in� remote�CBT�sessions�to�explore�the�impact�of�his� gambling,�feelings�and�triggers.
At�that�time,�A�was�spending�all�his�available� money�on�gambling,�leaving�him�feeling�anxious� and�regretful.�Gambling�was�also�impacting�his� education,�as�he�was�gambling�during�lessons.� There�were�times�when�he�was�difficult�to�get� in�touch�with�and�initially�was�only�comfortable� with�email�communication.�However,�we�offered� an�open�door,�responsive�and�flexible�approach,� which�enabled�increased�engagement.
Initially�engagement�was�functional�but�paved�the� way�for�more�focused�interventions�resulting�in�a� good�outcome.�He�was�offered�the�right�support� at�the�right�time,�helping�him�to�find�solutions� and�make�informed�decisions�about�his�gambling.� At�the�time�of�discharge�from�the�service�he�had� decided�to�refrain�from�gambling.
**SECTION TWO |** SUPPORT AND TREATMENT SERVICES
**21**
## **New – TalkBanStop Partnership Project**
In�December�2020� **GamCare, Gamban and GAMSTOP** �launched�a�partnership�to�integrate� support�with�tools�that�create�barriers�for� gamblers�to�access�gambling�websites.�It� includes� **free national provision of blocking software produced by Gamban** ,�made�
available�via�the�National�Gambling�Helpline�and� gambling�treatment�services.�The�project�scales� up�a�previous�pilot�with�Gamban�completed�in� 2019/20.�The�partnership�with�GAMSTOP�aims�to� ensure�that�individuals�who�have�self-excluded� from�websites�are�encouraged�to�use�additional� tools�such�as�Gamban�and�access�support�via� the Helpline.
Since�launching,�the�project�has�given�away� **1,890 free TalkBanStop Gamban licenses** �(over�four� months).�The�project�led�a�successful�marketing� campaign�to�raise�awareness�of�the�free�tools�and� support�which�generated� **204 pieces of media coverage** ,�reaching�over� **five million people** .�The� campaign�focused�on�people�with�lived�experience� of�gambling,�including�ex-professional�footballer�–� **Michael Chopra.**
Early�findings�from�the�project�indicate�that� **over 55% of people taking out a Gamban license are choosing the maximum length of time** �(5�years)�and�are�therefore�making�a�longterm�commitment�to�changing�behaviours�and� recovering.�As�the�project�progresses,�we�hope� to�see�the�increase�of�service�uptake�continue.� TalkBanStop�encourages�service�users�to�layer� multiple�tools,�as�well�as�speak�to�the�National� Gambling�Helpline,�which�we�hope�will�contribute� to�a�more�successful�recovery.
_Positive partnership working in action: “Working in partnership with GamCare on the TalkBanStop initiative has been a very positive experience. GamCare’s dedication to supporting individuals and affected others experiencing gambling related harm, along with a high level of focus, strategy, and wisdom, has made the process of delivering the TalkBanStop initiative relatively straightforward. As an organisation, GamCare is made up of efficient and passionate experts; and we’ve thoroughly enjoyed the process of working in partnership with GamCare.” (Jack Symons, Gamban, Founder)_
## **GameChange online CBT Programme**
We�have�continued�to�deliver�our�successful� online,�computerised�Cognitive�Behavioural� Therapy�(cCBT)�Programme,�which�provides�eight� modules,�supported�by�a�trained�GamCare�cCBT� practitioner.�GamCare�has�seen�considerable� interest�since�launching�the�service,�from�people� who�are�generally�not�accessing�other�forms�of� support�or�treatment. The�Programme�allows� people�to�access�support�from�wherever�is� convenient,�working�at�their�own�pace�to�change� their�relationship�with�gambling.
GameChange�is�openly�available�from�our�website,� and�as�such�has�screened�1,770�people�as� suitable�for�the�Programme.�770�service�users� completed�the�initial�module,�353�completed�up� to�module�four,�and�280�completed�all�eight.�The� Programme�uses�the�validated�PGSI�and�CORE-10� tools�to�measure�user�progress.� **Average scores evidence positive outcomes** ,�with�significant� improvements�made�even�from�the�completion�of� the�first�module.�There�has�also�been�a�99%�high� satisfaction�rate�with�the�Programme.
This program has honestly changed my life. I was in a low place starting the course, with low motivation and low willingness but as I progressed and checked in with my practitioner that helped me grow in every way and let go of gambling slowly. I built a fuller life.”
**GAMCARE GAMECHANGE SERVICE USER**
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION TWO |** SUPPORT AND TREATMENT SERVICES
**22**
## **Leeds Community Gambling Service**
Our�flagship,�integrated�support�service,�delivered� in�partnership�with�NECA�and�the�NHS�Northern� Gambling�Clinic�has�had�continued�success�this� year.�We�provide�joined-up�awareness�training,� engagement,�and�treatment.�In�2020/21�the� service�provided�training�to� **1,455 professionals in the local area** ,�including�across�criminal� justice,�the�local�authority,�universities,�faith,�and� community.�The�service�has�also�led�GamCare’s� pilot�to�support�young�adults�(discussed�later).
I must say that it is one of the best courses I have been on since it all went virtual” (Leeds Service, Training Participant)”
**LEEDS SERVICE, TRAINING PARTICIPANT**
In�addition,� **144 treatment interventions have been provided** ,�with�positive�treatment�outcomes� achieved�(measured�by�PGSI�and�CORE-10)�with� no�re-presentations.�We�have�developed�new� ways�to�reach�more�people�remotely,�including� via�social�media,�regular�online�drop�ins,�and� service newsletters.
Working with LCGS made my life different, I don’t think about gambling as much. [The staff member] did a really good job and is an amazing person to talk to. I really enjoyed working with your service – it changed my life. I have already recommended you to one of my friends who are gambling.”
**LEEDS SERVICE USER**
The�service�delivers�a� **unique ‘place-based’ model** ,�in�that�it�provides�all�aspects�of�integrated� support�across�the�locality,�as�well�as�targeting� areas�experiencing�higher�levels�of�gambling� harm�(often�where�deprivation�and�high� number�of�betting�shops),�through�proactive� community�engagement.�This�approach�has� led�to�partnerships�with�the�Council’s�Children� and�Families�Services,�Barca�and�Linking�Leeds� (social�prescribing�service).�Engagement�with� safer�community�forums,�led�by�neighbourhood� police�teams,�has�helped�us�to�engage�the�public,� residents,�and�multi-ethic�community�groups.�We� have�also�begun�a�partnership�with�West�Yorkshire� police�to�develop�screening�and�support�pathways� for�people�with�gambling�problems�going�though� police�custody.�
**SECTION TWO |** SUPPORT AND TREATMENT SERVICES
**23**
## **Wider Partnership Initiatives – Highlights**
**Primary Care Gambling Service (PCGS)** �–�We� have�continued�to�work�in�partnership�with�the� NHS�Hurley�Clinic�Services�in�South�and�East� London,�to�provide�integrated�gambling�support� services,�with�referrals�being�received�between� the respective�services.
**Peer Aid** �–�Betknowmore�UK�and�GamCare� launched�a�new�peer�support�service�across� London�and�the�South�in�2019.�The�service�offers� peer-based�support�through�Betknowmore,� before,�during,�and�after�treatment�provided�by� GamCare.�Since�December�2020,�there�have�been� 52�referrals�by�GamCare�for�group�support,�as�well� as�referrals�for�121�support.�See�further�at:� https://www.betknowmoreuk.org/
**New Scotland-based partnerships** –�GamCare� have�worked�closely�with�Public�Health�Scotland,� with�a�focus�on�raising�awareness�of�gambling� issues�amongst�criminal�justice,�universities,�and� LGBTQ+�services.�We�have�also�worked�with�the� Community�Empowerment�Services,�part�of�Police� Scotland.�This�has�led�to�being�included�in�Suicide� Prevention�Glasgow,�and�training�for�the�Youth� Team�for�all�Campus�Police�Officers�in�Scotland.� Additionally,�GamCare�have�partnered�with,� homeless�charity,�Crossreach,�in�Edinburgh,�who� now�include�the�gambling�screening�question�in�all� their assessments.
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION TWO |** ENGAGEMENT AND RISK REDUCTION PROGRAMMES
**24**
## **Engagement and Risk Reduction Programmes**
This�year�has�seen�further�expansion� of�our�unique�Programmes�work,� which�focuses�on�raising�awareness� about�gambling�harm,�and� developing�pathways�to�support�for� people�who�may�be�at�higher�risk� of�being�harmed�or�less�likely�to� access services.�
We�deliver�training�to�professionals�and�at-risk� groups,�develop�screening�and�referral�pathways,� facilitate�‘thought�leadership’�discussions�with� relevant�partners,�and�gather�learning,�insights,�
and�data�to�inform�our�wider�practices.�All� our�training�is�CDP�accredited.�2020/21�saw� us�significantly�expand�our�young�people’s� programme,�develop�our�criminal�justice�work� on�a�national�scale,�deliver�a�second�year�of�our� women’s�programme,�enter�a�new�phase�of�our� financial�harm�work,�and�work�in�partnership�with� the�Samaritans�to�develop�innovative� **training products for gambling businesses. Our training numbers have increased 64% on last year** �which�is�fantastic�particularly�given�the� circumstances�faced�during�the�year.
In�2020/21, **14,797 professionals** ,�working�with� at-risk�individuals.
## **Young People’s Programme**
2020/21 was�a�further�year�in�the�delivery�of�our� national�Young�People’s Programme,�targeting�1119-year�olds�through�online�support,�awareness� workshops,�and�training�for�professionals.�The� Programme went�through�extensive�expansion� from�eight�to�ten�regions�of�the�UK�and continues� to�achieve�great�success.�For�the�first�time�this�year,� we�partnered�with�YGAM�to�deliver�this�Programme� across�the�country�and�are�fully�funded�until�2024.� We�began�work�across�Northern�Ireland,�building� several�positive�partnerships,�developments,�and� opportunities�there.
## **In 2020/21 we: trained 6,314 youth-facing**
## **professionals – a 94% increase** �on�last�year�–�and� delivered� **workshops to 7,331 young people** �(a� reduction�on�last�year�due�to�school�etc�closures).
I learnt a lot from the session – after starting with limited knowledge of gambling and in particular youth gambling the session gave me far greater awareness, increased my knowledge and made me feel more confident with problem gambling amongst young people.
## **PROFESSIONAL TRAINING PARTICIPANT, SOUTH EAST**
Feedback�and�evaluation�of�training�participants’� learning�has�remained�positive,�with�most�young� people trained reporting that they understood gambling�related�harm�better�and�felt�able�to�seek� help�and�most�professionals�reporting�that�they� felt�more�confident�to�talk�to�young�people�and� to�signpost�for�support.
**SECTION TWO |** ENGAGEMENT AND RISK REDUCTION PROGRAMMES
**25**
Key developments – we have:
- l **Adapted the Programme to be delivered online** , although recently�re-started�in-person� deliveries
- l **Re-developed our brand and BigDeal website** for�young�people,�parents,�and�teachers through� co-design�with�young�people,�to�make�it�a�more� vibrant�and�engaging�space�for�them�to�access
- l **Developed our first e-learning** tailored�for� young people
- l **Commissioned three high quality and innovative videos** ,�using�latest�technology� and�research, that�will�complement�our�training� sessions�when�finalised�later�this�year�(e.g.,� gambling�and�the�brain)
- l **Re-designed our training offer** ,�e.g.,�tailoring� content�to�sub-age�groups,�inclusion�of�gaming� content
- l **Begun to establish a Young Person’s Board** to�ensure�voices�of�young�people�inform�our� developments
- l **Analysis of how to address needs of underserved groups** ,�e.g.,�young�people�from�BAME� backgrounds
## **Young Adults’ Pilot**
GamCare�continued�work�on�its�innovative� young�adults’�pilot,�in�conjunction�with�the�Leeds� Community�Gambling�Service.�The�pilot�has�trained� both�professionals�working�with�young�adults�as� well�as�young�adults�themselves,�including�many� students�from�the�local�universities.
## In�2020/21,� **271 professionals were trained, and 127 young adults** .
Consultation�with�stakeholders�indicates�that� awareness�sessions�delivered�directly�to�Young� Adults�have�been�successful,�and�that�extended� brief�interventions�should�be�integrated�into�future� work�with�this�cohort.�A�young�adults�consultation� board,�that�will�inform�future�programme�design,� is�now�being�set�up.
> **5** �Total�professionals’�training�figure�across�all�programmes:� women’s�young�adults,�criminal�justice,�financial�harm,�young� people,�and�Leeds�Service�training
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION TWO |** ENGAGEMENT AND RISK REDUCTION PROGRAMMES
**26**
## **Gambling Related Financial Harm Project**
National�Gambling�Helpline�and�treatment� service�users�continually�report�substantial� financial�difficulties�and�debt� **(in 2020/21, 80% of gamblers in treatment reported financial difficulties, higher than last year, and 66% reported debt)** .�Gambling�Related�Financial� harm�(GRFH)�can�impact�the�gambler�as�well�as� their�loved�ones.
The�GRFH�Project’s�launch�in�2019�coincided� with�a�peak�of interest�from�many�organisations� to�begin�to�tackle the�issue. It�brings�together� four�key�sectors:�financial�services,�debt�advice,� gambling�businesses�and�gambling�treatment,� to **build a better understanding and raise awareness of financial harms caused by gambling. Through our national work**
**we enable c** ross-sector�collaboration, knowledge� sharing, and development�of�best�practices�to�help� vulnerable�customers. Progress�to�date�shows�that� the�potential�for�this�work�to�make�an�impact is� huge.�We�were�therefore�delighted�this�year�to� have� **secured a further two years funding for the Project** ,�to�October�2022.
Gambling Related Financial Harm workshop was a very useful and thought-provoking, and a real achievement to get all those participants from different sectors together, it’s a great strength of the GRFH programme.” (GRFH Stakeholder: Sharon Collard, Professor of Personal Finance and Research Director , Personal Finance Research Centre, University of Bristol)”
This year’s key achievements included:
- l **Engaging over 60 organisations across different sectors** and a�committed� advisory/steering�group.
- l **Launch of a ‘GRFH Toolkit’ for organisations** –� a�set�of�resources that offers consistent,� high�quality�customer�communications� about�gambling�risks,�and�how�to�access� support,�so�that�issues�can�be�addressed� promptly.�The Toolkit has�already helped many� organisations, such�as�the�Money�and�Pensions� Service�and�Barclays, to�develop�important� guidance�and�communications�for�their� vulnerable customers.
- l **Advising financial services and the debt advice sector** �on�best�practices�to help� vulnerable�customers (e.g. advocating for bank� gambling�‘blocks’, ‘warm�transfers’�to�the� National�Helpline).
- l **Began facilitating GRFH ‘Insight Workshops’,** which�aim�to ‘deep�dive’�and�raise�awareness� on key,�emerging�issues�relating�to�gambling� and�finances.�The�first�workshop�took�place�in� March�2021and addressed�loopholes�in bank� gambling blocks,�attended�by� **45** �representatives� from�across�the�four�sectors�and�people�with� lived�experience.�We�will�run�networking�events� and�more�Workshops�in 2021/22.
- l **Working closely with the debt advice sector** to�implement�a�new initiative�to set�up�direct� referrals/transfers�from GamCare’s treatment� team�into an�established,�free debt� advice service.�
**GRFH STAKEHOLDER: SHARON COLLARD, PROFESSOR OF PERSONAL FINANCE AND RESEARCH DIRECTOR , PERSONAL FINANCE RESEARCH CENTRE, UNIVERSITY OF BRISTOL**
**SECTION TWO |** ENGAGEMENT AND RISK REDUCTION PROGRAMMES
## **Women’s Programme**
The�second�year�of�this�national�Programme�–� initially�funded�via�the�Department�for�Digital,� Culture,�Media,�and�Sport�(DCMS)�Tampon�Tax� Fund�–�built�on�the�first�year’s�success�and� learning.�The�Programme�aims�to�raise�awareness� of�gambling�harms�and�impacts,�and�how�this� affects�both�female�gamblers�and�women�affected� by�the�gambling�of�others.�During�the�year�we� were�pleased�to� **secure further funding via the Gambling Commission, for an additional two years, to March 2023.**
Our�national�team�responded�rapidly�to�COVID-19,� ensuring�the�Programme�continued�to�deliver� its�awareness�raising�through�training�and� engagement,�adapting�the�training�to�virtual� delivery�immediately.
We�successfully�delivered�accredited� **training to 5,883 professionals** �who�work�with�women�(up� 72%�on�last�year),�across� **1000 organisations, and attended 200 local networking events** ,� with�positive�feedback.
97%�of�professionals�trained�report�improved� understanding�of�the�causes�and�risk�factors� that�make�women�more�likely�to�develop�a� gambling problem.
We�have�continued�to�train�a�wide�range� of�services�across�the�public,�community,� and�voluntary�sectors.�We�have�supported� organisations to embed GamCare’s single screening�question�on�gambling�harms�into� their�assessment�process,�in�order�to�increase� identification�of�harms,�and�develop�pathways� to�local�support.�This� **increased awareness of gambling related harms experienced by women** ,�and�GamCare�were�asked�to�provide� specialist�contributions�to�a�Domestic�Homicide� Review.
The�Programme’s�work�and�impact�are�in�the� process�of�being�externally�evaluated�by�inFocus� and�these�insights�and�learning�will�be�used�to� drive�forward�the�understanding�of�how�women’s� needs�can�be�better�met�through�training,� treatment�and support.�
Lived�experience�continues�to�be�a�cornerstone� of�the�Programme.�We�consult�with�women,�both� gamblers�and�affected�others,�gathering�invaluable� insights�into�how�gambling�has�impacted�them,� and�to�better�understand�and�break�down� the�barriers�they�face�when�seeking�support� and treatment.
It felt good to talk to Gamcare and have someone express empathy for what I was going through. I felt listened to and that Gamcare understood my feelings.”
## **FEMALE SERVICE USER**
Alongside�our�professionals’�training,�the� Programme�continues�to�steer�change� systemically�and�strategically,�by�sharing�insights� **27** and�knowledge�about�women�and�gamblingrelated harms.
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION TWO |** ENGAGEMENT AND RISK REDUCTION PROGRAMMES
**28**
## **Criminal Justice Development Work**
2020/21�was�an�eventful�year�for�GamCare’s� criminal�justice�work.�Our�two-year,�‘whole�system’� exploratory�pilot�across�Hertfordshire,�funded�by� the�local�PCC,�came�to�an�end�in�September�2020.� This�provided�invaluable�learning�and�insights� about�the�relationship�between�gambling�and� crime,�professionals’�awareness,�and�screening� and�pathway�development,�which�we�have�been� able�to�apply�and�scale�up�on�a�wider,�national� level�this�year.�Together�with�us,�GamCare’s� network�partners�have�also�developed�work�with� their�local�criminal�justice�systems.
Our�work�in�this�area�led�to�GamCare�being� awarded� **‘Organisation of the Year’ in the Howard League for Penal Reform’s 2020 Community Awards** ,�which�was�an�amazing� achievement.�We�have�continued�to�support�the� Howard�League’s�ongoing�Commission�examining� Crime�and�Problem�Gambling,�by�contributing� to�their�various�research�pieces�and�calls�for� evidence.�In�addition,�we�have� **engaged with some of the providers of the new Probation Model community rehabilitation services** ,� such�at� **St. Giles Trust** ,�and�look�forward�to� being�part�of�supply�chains�in�a�number�of�areas,� providing�training�and�formalising�pathways�to� local�treatment.
We�were�also�pleased�to�be� **awarded a further two year’s funding** ,�via�the�Gambling�Commission,� to�further�the�criminal�justice�development� work.�This�will�enable�us�to�establish�a�dedicated� Programme�team,�continue�to�develop�and�offer� training�to�sector�professionals,�develop�further� screening�and�support�pathways�in�local�areas,� pilot�new�interventions�for�service�users,�and�take� a�more�strategic�role�in�leading�this�important�area� of�work.�Importantly,�we�also�plan�to�gather�more� insights�about�the�needs�and�prevalence�of�this� under-researched�cohort,�and�formally�evaluate�our� findings�and�Programme�work.
Key achievements 2020/21:
- l **1,145 professionals across the criminal justice system trained** ( **170%** �increase�on� 2019/20)
- l **New pilot with the London MET, training over 700 police custody-based staff** on gambling/crime�awareness�and�how�to�screen� for�gambling�harm,�setting�up�a�referral�pathway� with�GamCare’s�London�treatment�team,�with� further�training�planned�for�2021.
- l **Establishment of links and local referral support pathways** �with�several�prisons� nationally
- l **Development of a suite of bespoke resources** for�criminal�justice�staff�and�service�users
- l **Forging strategic relationships** �with�several� partners�and�senior�stakeholders
## **GamCare and Samaritans training products**
During�this�year�GamCare�and�Samaritans� have�worked�together�to�develop�a�suite�of� training�and�guidance�materials�for�staff�in�the� gambling�industry�who�may�deal�with�customers� experiencing�suicidal�thoughts�and�feelings.� This� **includes a free e-learning module for all industry staff, and a one-day live training session for managers and organisational leads.** �The�organisations�have�worked�closely�to� blend�our�respective�expertise�and�approaches.� Both�products�have�been�produced�in�consultation� with�people�with�lived�experience�and�wider� stakeholders.�Products�launched�in�May�2021�and� will�be�independently�over�the�coming�year.�
GamCare’s�Industry�Services�training�team�will� deliver�the�training�alongside�their�existing�suite� of�social�responsibility�training�products.�In�the� first�month, **200 staff have already undertaken the e-learning module, with 95% providing positive feedback.**
**SECTION TWO |** ENGAGEMENT AND RISK REDUCTION PROGRAMMES
Suicide prevention is everyone’s business and we developed this training with GamCare to educate and equip gambling industry staff with the knowledge and skills they need to identify and support people at risk of gambling harm related suicide. We’re proud to have created these much-needed resources with GamCare and urge all gambling businesses to demonstrate their commitment to suicide prevention by enrolling in the training as soon as possible.”
**RACHEL EVANS, SAMARITANS, LEARNING AND DEVELOPMENT CONSULTANT**
**29**
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION TWO |** SAFER GAMBLING STANDARD AND INDUSTRY-FACING SERVICES
**30**
## **Safer Gambling Standard and Industry-facing Services**
GamCare�works�with�the�gambling�industry�and� other�businesses�to�make�gambling�safer�for�all.
## **The Safer Gambling Standard**
This�year,�we�continued�to�offer�GamCare’s�Safer� Gambling�Standard�(SGS).�This�is� **an independent quality mark that assesses the measures gambling businesses have in place to protect people from harm** .�GamCare�also�offers�training� to�the�gambling�industry�and�delivers�bespoke� projects�to�ensure�businesses�are�well�equipped� to�identify�and�support�customers�who�may�be� experiencing�harm�from�gambling.�See�www. safergamblingstandard.org.uk�to�find�out�more.
This�work�is�informed�by�the�experiences�of� our�service�users�who�we�regularly�engage�to� ensure�products�are�reflective�of�the�current� gambling�environment.�In�2020/21�we�have�been� developing�several�new� safer�gambling�focused� products�for�the�industry� which�will�launch�in�the� coming�year.
## **COVID-19 Impact**
The�SGS�work�was�affected�by�COVID-19�this� year�as�land-based�businesses�postponed�this� work�during�closures.�Notwithstanding�this,� we�conducted� **10 Safer Gambling Standard assessments** �in�2020/21.�Half�of�the�gambling� businesses�we�assessed�received�Safer�Gambling� Standards�awards,�at�different�levels,�with�the� remainder�in�the�process�of�providing�additional� evidence�to�be�able�to�meet�the�standard� and award.
We�have�undertaken�market�research�with� gambling businesses and industry trade bodies to�understand�how�we�can�increase�business� undertaking�SGS�assessments,�which�we�expect� to�increase�again�once�they�re-open.�We�have�also� developed�the� **assessment processes** ,�to�adapt� to�undertaking�assessments�remotely,�and�to� focus�on�online�business.�In�addition,�The�Betting� and�Gaming�Council�(BGC)�have�agreed�to�sign� up�all�90�members�to�take�the�SGS�by�2025�and� we�are�working�with�the�BGC�on�plans�to�move� this forward.
## **The Business to Business Standard**
For safer gambling measures to be effective, it is essential that they are integrated into organisational culture and flow throughout the organisation. The Safer Gambling Standard focuses on the totality of an operation, from board members and directors down to the front line.”
**ANNA HEMMINGS, GAMCARE, CEO**
We�launched�a�new�Business�to�Business�(B2B)� version�of�the�Safer�Gambling�Standard�in� 2021,�aimed�at�gambling�product�developers� including�games�developers�and�game�platform� providers. The�first�B2B�assessment�began�at�the� end�of�2020.� **The Standard can be downloaded via our dedicated Safer Gambling Standard website:** The�B2B�Standard�–�GamCare�Safer� Gambling�Standard
We�developed�a�new� **Safer Gambling Portal** which�allows�gambling�businesses�undertaking� a�Safer�Gambling�Standard�assessment�to�share� evidence�of�their�customer�protection�measures� with�assessors. The�Standard�is� **not awarded until gambling businesses provide the evidence necessary to meet up to 58 separate criteria** which�are�the�foundation�to�building�a� safer�gambling�approach.
**SECTION TWO |** SAFER GAMBLING STANDARD AND INDUSTRY-FACING SERVICES
**31**
We�have�begun�to�review�The�Safer�Gambling� Standard� **governance processes** ,�which�will� support�working�towards�the�Standard�becoming� a�quality�standard�accredited�by�the�UK� Accreditation�Service�(UKAS).
## **Training for staff**
We�offer�training�for�gambling�industry�staff�on� how�to�engage�with�customers�experiencing�harm� from�gambling,�as�well�as�bespoke�training�for� the�corporate�sector.�We�moved�our�training�to�a� **remote/virtually delivered format in 2020/21, bringing about new opportunities** .�We�made� the�training�more�accessible�by�offering�different� formats�as�well�as�open�sessions�for�smaller� businesses.
## **National Gambling Helpline Transfers**
We�offer�a�‘warm�transfer�service’�which�allows� businesses�to�transfer�customers�in�need�of� specialist�support�directly�into�the�National� Gambling�Helpline�(e.g.,�NatWest).�Businesses� signed�up�to�the�service�receive�reports�with� anonymised�outcome�data�so�that�they�can�better� tailor�their�approach�with�customers.
- l **GamCare licensed 7 organisations** to conduct�warm�transfers�to�the�National� Gambling�Helpline
- l **Received 143 callers to the Helpline** via�the�transfer�service
- l We�trained� **1,015 staff at gambling businesses** and�other�organisations,� **across 35 different organisations.**
This was a very helpful and professional way to educate people about the different potential harms of gambling and how to best meet the challenges surrounding problem gambling, not just for those experiencing problem gambling but also those directly affected by it.”
Having the ability to complete a live handover to GamCare has strengthened the bank’s ability to help our customers who need long term assistance with changing their gambling related behaviours by getting them the right support at the right time. It is an invaluable resource that helps us to better support our customers.”
**NATWEST GROUP**
**GAMBLING INDUSTRY TRAINING PARTICIPANT**
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION TWO |** SAFER GAMBLING STANDARD AND INDUSTRY-FACING SERVICES
**32**
## **GamCare Industry Code for the Display of Safer Gambling Information**
In�March�2021,�GamCare�published�a�new�Code� for�gambling�businesses,�setting�out�minimum� standards�for�the�display�of�Safer�Gambling� information�within�gambling�websites�and�apps.� **Under the code, safer gambling information must be displayed in a primary position** on navigation�menus�and�in�the�customer�account� section,�as�well�as�within�space�allocated�for� promotion�or�advertising.�Members�of� the�Betting�and�Gaming�Council�(BGC)� have�committed�to�implementing�the� Code�in�September�2021.
Consistency of message and display is vital, so that customers who sign up to an account with any BGC member find it’s easy to view links to the National Gambling Helpline and further support… we welcome the new GamCare Code.”
**BRIGID SIMMONDS, BETTING AND GAMING COUNCIL, CHAIR**
## **Gambling Commission engagement**
We�ran�a�survey�with�users�of�our�online�forum� to�better�understand�the�role�of�auto�play�in� online�slots�games.�The **information collected was one of the sources used to inform a policy decision** �about�the�future�of�auto�play�in�online� slots�gambling.�The�Gambling�Commission�have� since�announced�an�outright�ban�on�this�feature� in�online�game�design.
**SECTION THREE |** BUILDING INFRASTRUCTURE AND GOVERNANCE
**33**
## **Building Infrastructure and Governance**
GamCare’s�ongoing�expansion�across�funding,� staffing�and�delivery�has�led�to�the�need�to� continually�review�and�develop�our�organisational� infrastructure,�quality,�and�governance�systems.� There�has�been�substantial�work�on�this�area�over� 2020/21,�which�is�set�to�continue,�enabling�us�to� effectively�strengthen�our�organisation�capacity� and�capability.�In�addition,�we�have�developed� a�new�three-�year�organisational�strategy.�Key� progress�this�year�includes:
## **Quality and Governance**
## l **Accreditations renewed/retained:**
- ISO�9001,�CDP�Standards�Office�(training),� The�Helplines�Standard
- l Several� **new, specialist posts** �recruited�to� support�quality,�data,�HR,�finance,�and�IT
- l **Updated our support and treatment**
- ‘Model�of�Care’�delivery�framework
- l **Re-trained GamCare and network partners** in risk�management,�care�planning,�and�recording
## **Inclusion**
- l **New Equality, Diversity, and Inclusion (ED&I) Forum** �to�champion�diversity�for�service� users�and�staff
- l **New Lived Experience Manager post** recruited,�plus�two�service-level�experience/ participation�posts
- l **New organisational values co-developed and launched** :�Collaboration,�Ambitious,� Leadership,�Learning
## **Technology**
- l Enhancement�of�a� **new case management system** ,�integrating�our�treatment�and�Helpline� delivery
- l **New electronic incident management system** implemented�(Datix)�with�GamCare/network� staff�trained
- l **Re-design of GamCare’s website** to be more user-friendly,�with�a�‘one�stop�shop’�Recovery� Toolkit�area
## **Building knowledge**
I feel that GamCare values it’s staff. All of the teams within GamCare do important and valuable work. It can be very challenging on the Helpline at times but overall, I feel that we really change people’s lives.”
**GAMCARE STAFF MEMBER**
- l Review�of�our�knowledge�systems,�leading�to�a� **new ‘knowledge management model’** and action�plan
- l Contributions to **various external academic research** �(including�a�significant�project�with� **Kings College London** �reviewing�GamCare�data� to�explore�predictors�of�treatment�outcomes)
- l **Improvements** �to�our�data,�reporting,�outcome� measurement�and�evaluation�systems
## **Workforce and leadership**
- l **New directorate structure implemented** ,� with�new�or�re-shaped�directorates
- l All�managers�began�completion�of�a� **ninemonth Level 5 CMI Management and Leadership Programme**
- l Employee-related� **policies and CPD systems updated** ,�with�managers�trained�in�all�of�these
- l **New People, Culture and Communications Board Committee** �commenced
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION THREE |** BUILDING INFRASTRUCTURE AND GOVERNANCE
**34**
Within the management teams, there is a real sense of unity and I believe we are all on the same page.”
## **GAMCARE MANAGER**
## **Feature: Our new Equality, Diversity, and Inclusion Forum**
We�launched�a�new�ED&I�Forum�in�summer�2020.� At�this�time,�we�provided�open�sessions�for�staff�to� reflect�on�the�George�Floyd�murder�and�the�Black� Lives�Matter�movement.�Recommendations�from� these�sessions�were�taken�forward�via�the�Forum.� The�Forum,� **comprising 16 members form across the organisation** ,�aims�to�prioritise�all� ED&I�matters�and�give�proper�consideration�to�any� concerns�arising�or�changes�needed.�We�have�this� year�refined�our� **equalities impact assessment, enhanced demographic data collected, and provided regular space to discuss emergent ED&I related issues** .�Further�developments�are� planned�for�the�next�year.
## **Feature: Harnessing the voices of Lived Experience and Service Users**
Following�an�internal�review�of�our�lived� experience/service�user�work,�we�appointed�a� **new Lived Experience Manager** �in�January�2021.�We� have�co-developed�a�roadmap�of�key�milestones� and�projects�that�will�enhance�user�involvement� opportunities�and�their�profile.�We�re-shaped�our� Service�User�Panel�and� **increased members from 14 to 33 in just three months** .�During� the�reporting�period�there�have�been� **over 15 pieces of work** across�the�organisation�with�lived� experience�participation.�Examples:�inputting�into� reviews�of�GamCare’s�training�products;�input�into� various�media�features;�contributions�to�internal� and�external�research;�supporting�recruitment;� and�a�new�initiative�to�video�and�share�users’� individual stories.
**SECTION THREE |** LOOKING AHEAD 2021/22 AND TO 2024
**35**
## **Looking Ahead: 2021/22 and to 2024**
Our�mission,�our�2021/22�annual�business�plan,� and�our�three-year�strategy�will�guide�our�work� and�priorities�through�the�next�important�stage�of� development�and�delivery.�Building�on�the�success� of�our�last�strategy,� **our overarching ambition will be to increase GamCare’s impact** ,�making� sure�that�fewer�people�are�harmed�by�gambling,� and�that�those�affected�have�access�to�effective� support�to�make�and�maintain�positive�changes.� We�will�work�flexibly�to�adapt�to�the�ongoing� impact�and�uncertainty�of�the�pandemic,�to�new� ways�of�working,�to�meet�service�users’�diverse�and� emerging�needs,�and�to�any�developments�that� arise�from�the�Gambling�Act�Review.
The�new�strategy�is�based�around�four�ambitions,� developed�with�staff�and�service�users:
## **Ambition 1: Gambling harms are widely recognised and prevented**
## **Ambition 2: Universal access to effective tools and support**
## **Ambition 3: Universal access to caring, evidence-led, and integrated treatment**
## **Ambition 4: GamCare’s work is valued, trusted and effective**
Our�full�Strategy,�and�plans�under�each�of�the� ambitions,�can�be�viewed�here:
https://d1ygf46rsya1tb.cloudfront.net/prod/ - - - uploads/2021/05/Gamcare Strategy Report 2021-2024-FINAL.pdf
We�have�also�put�together�a�‘Model�for�Change’� which�articulates�our�plans,�provides�a�clear�vision� for�the�next�three�years,�and�allows�us�to�measure� progress:
## **Key priorities for the year ahead**
2021/22�will�be�the�first�year�of�the�new�strategy� and�we�have�an�ambitions�annual�plan�in�place� with�key�workstreams�and�targets.�As�well�as�our� ‘business�as�usual’�activities,�new�areas�of�work�will� focus�on:
**Clinical and Governance** �–�to�increase�the�profile� and�access�to�Helpline,�digital�tools�and�platforms;� increase�accessibility�and�uptake�of�treatment,� including�for�under-served�people�and�through� clinical�innovation;�develop�quality�assurance� systems;�and�develop�competency�to�deliver�new� ways�of�working.
**People and Organisational Development** �–�to� improve�internal�knowledge�share,�systems,�and� communications;�learning�and�development,� including�skills�development�and�leadership,� metric-informed�people�management;�recruitment� and�talent�management;�employee�engagement,� diversity,�and�wellbeing.
**Development** –�to�increase�our�income�and� diversify�income�sources;�explore�diversification� of�our�activities�to�offer�new�services�for�people;� increase�market�share�for�the�Safer�Gambling� Standard�and�industry-facing�services,�including� BGC�members�taking�up�the�Standard,�and�a�clear� marketing�plan.
**Policy and Communications** �–�to�drive�strategic� positioning�in�the�sector;�proactive�media�relations;� use�of�data�and�insights�to�target�audiences�and� campaigns;�key�messaging�to�improve�access�to� services,�attract�resources,�and�communicate�our� impact�and�effectiveness;�delivery�of�digital�content� and�tools.
_**A final note:** We have all experienced and learnt a lot in the last year. We have developed new services and ways of working to adapt to COVID-19, some of which we will continue to provide, and some which we will develop further._
_We remain committed to working in partnership with our people, partners, and service users, ensuring the voice and lived experience of people affected by gambling is at the heart of everything we do._
_2022 will be_ _**GamCare’s 25th anniversary** – we look forward to celebrating the work we have achieved together with our stakeholders and beneficiaries._
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION THREE |** FINANCIAL REVIEW AND GOVERNANCE
**03. Financial Review and Governance**
# **03**
**36**
20 **21**
**SECTION THREE |** FINANCIAL REVIEW AND GOVERNANCE
**37**
## **Financial Review and Governance**
This�year�our�total�income�was� £13.4m,�a�significant�increase�on�the� previous�year’s�income�of�£9.6m.�We� continued�to�receive�the�majority�of� our�funding�from�GambleAware,�who� in�2020/21�granted�total�funding�of� £8.3m�(2019/20:�£7.0m)�to�support� our�primary�activities�relating�to� our�National�Gambling�Helpline� and�treatment�services.�GamCare� continued�to�benefit�from�other� income�sources�such�as�training,� the�Safer�Gambling�Standard�and� donations.
The�net�result�was�a�surplus�of�£188k�(2019/20:� £1,338k)�in�the�year,�comprising�unrestricted� funds�surplus�of�£387k�(2019/20:�£514k)�less�a� restricted�funds�deficit�of�£199k�(2019/20:�£825k� surplus).�We�have�designated�£26k�(2020:�£390k)� of�unrestricted�funds�toward�our�new�Worksafe� project�in�2021/22.�The�reserves�balances�as�at� 31�March�2021�comprise�unrestricted�funds�of� £2,052k�(2020:�£1,735k)�and�restricted�funds�of� £871k�(2020:�£999k);�included�within�unrestricted� funds�are�designated�funds�of�£26k�(2020:�£390k).
More�detail�on�the�purposes�of�funds�can�be�found� at�note�14�to�the�financial�statements.
## **Reserves policy and going concern**
GamCare�operates�a�risk-based�Reserves�Policy� and�aims�to�maintain�reserves�to�allow�continuity� of�operations�in�the�event�of�funding�ceasing.� It�allows�for�the�known�liabilities�that�arise�on� the�cessation�of�services�and�operations�such� as�redundancies�and�lease�commitments,�and� a�contingent�element�to�ensure�a�responsible� cessation�of�operations�can�be�made.
The�Reserves�Policy�is�set�by�the�trustees�with� a�clear�understanding�of�likely�future�income� streams�and�also�the�risks�faced�by�GamCare.�It� is�reviewed�on�an�annual�basis�in�the�first�quarter� of�each�financial�year�(April�–�June)�following�the� agreement�of�the�annual�budget,�and�the�required� level�of�reserves�is�recalculated�at�this�point.
In�line�with�the�Charity�Commission’s�guidance,� ‘free�reserves’�is�defined�as�the�unrestricted,� undesignated�fund�which�is�not�represented�by� GamCare’s�tangible�assets.�The�required�level�of� reserves�was�calculated�on�this�basis�at�£1.9m� (2020:�£1.6m).�As�of�31�March�2021,�free�reserves� amount�to�£1.95m�(2020:�£1.21m),�which�is� marginally�above�the�reserves�policy�level�set�by� the�Board.
GamCare�has�achieved�this�growth�in�free�reserves� by�expanding�its�operations�and�achieving�steady� growth�in�unrestricted�income.�Although�our� income�has�not�been�significantly�affected�by� the�Covid-19�pandemic,�we�are�managing�our� reserves�position�carefully�to�ensure�we�are�wellplaced�if�any�future�impact�might�occur.�Our�grant� agreement�with�GambleAware�runs�until�March� 2023,�providing�stability�at�the�current�time.�In� the�light�of�the�healthy�reserves�position�and�the� funding�extension,�the�Board�of�Trustees�consider� that�adequate�resources�continue�to�be�available� to�fund�the�activities�of�GamCare�for�at�least�the� next�12�months,�and�therefore�consider�the�charity� to�be�a�going�concern�for�the�foreseeable�future.
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION THREE |** FINANCIAL REVIEW AND GOVERNANCE
**38**
## **Remuneration policy**
GamCare�carries�out�an�external�remuneration� benchmark�survey�periodically�comparing�us�to� similar-sized�organisations.�Salaries�are�reviewed� in�relation�to�this�benchmark.�Similarly,�the� benchmark�survey�is�used�by�the�trustees�in� reviewing�the�executive�leadership�team�pay-bands� on�a�bi-annual�basis.
## **Risk management**
The�trustees�and�the�executive�leadership�team� regularly�review�the�risks�to�which�GamCare�is� exposed�and�are�satisfied�that�systems�exist�to� mitigate�these�risks.�A�Risk�Register�is�maintained� and�is�reviewed�by�the�executive�leadership�team,� the�Audit�and�Risk�Committee,�the�Clinical�and� Quality�Assurance�Committee,�and�the�Board� of�Trustees�at�quarterly�meetings�throughout� the year.�
All�employees�undertake�appropriate�training� and�are�regularly�supervised.�Adequate�insurance� cover�has�been�taken�to�cover�employees�carrying� out�work�for�and�on�behalf�of�GamCare;�this� includes�any�claim�resulting�from�alleged�or� actual abuse.
- l Over-reliance�on�a�single�stream�of�income.�Our� income�has�been�progressively�diversified�over� the�years�as�a�result�of�new�streams�of�funding� being�identified�and�new�funders�supporting�our� work.�This�is�an�area�we�continue�to�monitor.
- l Cessation�of�operations�by�one�or�more�of�our� network�of�treatment�providers.�We�undertake� due�diligence�monitoring�of�all�our�network� providers�and�have�regular�grant�management� meetings to ensure that any issues are managed at�an�early�stage.
- l Disruption�to�information�technology�and�cybercrime.�We�have�continued�to�operate�effectively� during�the�Covid-19�with�large�numbers�of�staff� working�remotely�and�operating�increasingly�in� the�digital�domain;�this�has�brought�increased� risks�of�reliance�on�IT�services,�disruption�to� digital�services,�and�also�the�heightened�risk�of� cyber-crime.�In�mitigation�of�these�risks,�we�have� invested�significantly�in�IT�and�remote-working� systems,�bringing�increased�efficiency�to�our� day-to-day�operations,�enabling�uninterrupted� delivery�of�our�charitable�activities,�and�helping� us�to�adapt�to�changing�work-patterns�in�the� future.
## **Grant-making policy**
## **The major risks to the charity include:**
- l Effects�of�Covid-19�pandemic.�Though�the�end� of�the�pandemic�may�be�in�sight,�GamCare� could�still�face�significant�risk�arising�from�the� continuing�uncertainty.�There�may�be�risks� to�our�service�provision�if�staff�sickness�or� service�user�COVID-19�cases�were�to�increase.� We�continue�to�follow�government�guidelines� and have�taken�appropriate�measures�to� mitigate�risk.
- l Legal�action�against�GamCare�by�a�service� user�or�other�related�party.�To�prevent�and� mitigate�this�risk,�we�maintain�rigorous�training,� debriefing�and�supervision�for�all�our�employees� regarding�our�engagement�with,�and�treatment� of,�service�users.
Grants�are�made�to�beneficiary�organisations� (i.e.�our�partner�network)�for�the�purpose�of� delivering�treatment�to�service�users�across�Great� Britain.�The�criteria�for�making�grants�to�these� organisations�include:�consideration�of�their� ability�to�deliver�clinically�effective�treatment�to� beneficiaries;�their�ability�to�deliver�local�treatment� and�engage�with�local�communities;�meeting�due� diligence�criteria�around�effective�organisational� and�clinical�governance;�and�sufficiently�robust� finances�to�provide�continuity�of�treatment.� We provide�ongoing�grant�management�of� these�organisations�to�ensure�effective�delivery,� reporting,�governance�and�compliance.
**SECTION THREE |** FINANCIAL REVIEW AND GOVERNANCE
**39**
## **Structure, governance and management**
GamCare�is�a�registered�charity�and�a�company� limited�by�guarantee.�The�company�is�registered�at� Companies�House,�registration�number�03297914.� The�company�is�also�a�registered�charity,�Charity� Commission�registration�number�1060005�and�for� the�Scottish�regulator�SC050547.�The�governing� document�is�the�Memorandum�and�Articles�of� Association,�which�establishes�the�objects�and� powers�of�the�charitable�company.
Trustees�are�identified�and�appointed�by�the� Board.�On�appointment,�trustees�are�given�an� induction�pack�and�training�which�details�their� role and responsibilities as trustees and orients them�in�terms�of�our�services,�operations�and� key�staff.�Trustees�take�overall�responsibility�for� setting�the�mission,�strategy�and�objectives�of� the�organisation,�monitoring�performance�and� managing�risk.
Management�of�the�organisation�is�delegated�to� the�Chief�Executive,�who�leads�on�implementing� the�strategy�and�providing�a�quarterly�performance� report�to�the�Board.�The�trustees�and�executive� leadership�team�comprise�the�key�management� personnel�of�the�charity;�the�executive�leadership� team�is�in�charge�of�directing�and�operating� GamCare�on�a�day-to-day�basis.�
The�Board�meets�four�times�each�year�and�is� supported�by�the�work�of�the�Audit�and�Risk� Committee�and�the�Clinical�and�Quality�Governance� Committee,�which�also�meet�four�times�each� year.�In�2020,�we�approved�a�new�subcommittee� covering�‘People,�Culture�and�Communications’� to�provide�greater�support�and�accountability�for� these�aspects�of�our�operation.�This�Committee�has� become�operational�in�2021/22.
In�2020/21,�the�organisation�had�an�average�of� 144 full-time�equivalent�employees�(2019/20:�80);� see�note�8�for�further�information.
## **Fundraising statement**
In�2020/21�62%�of�GamCare’s�income�(2019/20:� 73%)�was�through�charitable�activities� commissioned�by�GambleAware.
The�remainder�of�GamCare’s�income�for�the� year�comprised�the�following:�direct�donations� to�GamCare�were�30%�(2019/20:�17%),�other� grants�and�sources�were�6%�(2019/20:�5%)�and� unrestricted�income�earned�from�training�and� accreditation�services�2%�(2019/20:�5%).
Whilst�we�do�accept�donations�from�the�general� public,�we�do�not�solicit�donations�through�thirdparty�fundraisers�and�we�have�not�received�any� complaints�in�respect�of�our�fundraising�activities� in�2020/21.
We�are�compliant�with�General�Data�Protection� Regulation�and�all�relevant�codes�of�conduct�for� our�fundraising�activities.
## **Public benefit**
Our�trustees�have�complied�with�their�duty�under� Section�17�of�the�Charities�Act�2011�to�have�due� regard�to�public�benefit�guidance�as�published�by� the�Charity�Commission�for�England�Wales�and� the�Office�of�the�Scottish�Charity�Regulator.�All�of� the�charity’s�activities�are�designed�to�deliver�the� public�benefits�described�in�its�charitable�objects.� The�Board�regularly�reviews�our�strategy,�plans� and�performance.
GamCare�makes�use�of�a�network�of�treatment� provider�organisations�who�deliver�therapeutic� gambling�treatment�nationwide.�Grants�are� made�to�these�organisations,�and�performance�is� managed�through�a�grant�agreement.
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION THREE |** FINANCIAL REVIEW AND GOVERNANCE
**40**
## **Statement of trustees’ responsibilities**
The�trustees,�who�are�also�directors�of�GamCare� for�the�purposes�of�company�law,�are�responsible� for�preparing�the�trustees’�report�including�the� Strategic�Report,�and�the�financial�statements� in�accordance�with�applicable�law�and�United� Kingdom�Accounting�Standards�(United�Kingdom� Generally�Accepted�Accounting�Practice).
Company�law�requires�trustees�to�prepare� financial�statements�for�each�financial�year�which� give�a�true�and�fair�view�of�the�state�of�the�affairs� of�the�charitable�company�and�of�its�income�and� expenditure�for�that�period.
In�preparing�these�financial�statements,�the� trustees�are�required�to:
- l Select�suitable�accounting�policies�and�then� apply�them�consistently;
- l Observe�the�methods�and�principles�in� Accounting�and�Reporting�by�Charities:� Statement�of�Recommended�Practice� applicable�to�charities�preparing�their�accounts� in�accordance�with�the�Financial�Reporting� Standard�applicable�in�the�UK�and�Republic� of Ireland�(FRS�102);
- l Make�judgements�and�estimates�that�are� reasonable�and�prudent;
- l State�whether�applicable�accounting�standards,� including�FRS�102,�have�been�followed,�subject� to�any�material�departures�disclosed�and� explained�in�the�financial�statements;�and
- l Prepare�the�financial�statements�on�the� going�concern�basis�unless�it�is�inappropriate� to�presume�that�GamCare�will�continue�in� operation.
The�trustees�are�responsible�for�keeping�proper� accounting�records�that�disclose�with�reasonable� accuracy�at�any�time�the�financial�position�of�the� charitable�company�and�enable�them�to�ensure� that�the�financial�statements�comply�with�the� Companies�Act�2006.
Each of the trustees confirms that at the date of the approval of this Report:
- l There�is�no�relevant�audit�information�of� which�the�charitable�company’s�auditor�is� unaware; and
- l The�trustee�has�taken�all�steps�that�they�ought� to�have�taken�to�make�themselves�aware�of�any� relevant�audit�information�and�to�establish�that� the�auditor�is�aware�of�that�information.
This�confirmation�is�given�and�should�be� interpreted�in�accordance�with�the�provisions�of� s418�of�the�Companies�Act�2006.�The�trustees�are� responsible�for�the�maintenance�and�integrity�of� the�corporate�and�financial�information�included� on�the�charitable�company’s�website.�Legislation� in�the�United�Kingdom�governing�the�preparation� and�dissemination�of�financial�statements�may� differ�from�legislation�in�other�jurisdictions.
## **Auditors**
Buzzacott�were�appointed�auditors�in�2018/19� after�a�re-tendering�process�of�the�audit�services.� They�are�deemed�to�be�appointed�in�accordance� with�Section�487�(2)�of�the�Companies�Act�2006.�
This�report�has�been�prepared�in�accordance�with� the�special�provisions�of�Part�15�of�the�Companies� Act�2006�relating�to�small�companies.
This�report�including�the�Strategic�Report,� was�approved�by�the�Board�of�Trustees�on�22� September�2021�and�was�signed�on�its�behalf�by:
**John Brackenbury CBE**
GamCare�Trustee�and�Chairman�of�the�Audit�and� Risk�Committee
They�are�also�responsible�for�safeguarding�the� assets�of�the�charitable�company�and�hence�for� taking�reasonable�steps�for�the�prevention�and� detection�of�fraud�and�other�irregularities.
**SECTION FOUR |** INDEPENDENT AUDITOR’S REPORT
**04. Independent Auditor’s Report to the Members of GamCare**
# **04**
**41**
20 **21**
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION FOUR |** INDEPENDENT AUDITOR’S REPORT
**42**
## **Opinion**
We�have�audited�the�financial� statements�of�GamCare�(the� ‘charitable�company’)�for�the�year� ended�31�March�2021�which� comprise�the�statement�of�financial� activities,�the�balance�sheet,�the� statement�of�cash�flows,�the�principal� accounting�policies,�and�the�notes� to�the�financial�statements.�The� financial�reporting�framework�that� has been applied in their preparation is�applicable�law�and�United�Kingdom� Accounting�Standards,�including� Financial�Reporting�Standard�102� ‘The�Financial�Reporting�Standard� applicable�in�the�UK�and�Republic�of� Ireland’�(United�Kingdom�Generally� Accepted�Accounting�Practice).
## **In our opinion, the financial statements:**
- l �Give�a�true�and�fair�view�of�the�state�of�the� charitable�company’s�affairs�as�at�31�March� 2021�and�of�its�income�and�expenditure�for�the� year�then�ended;
- l �Have�been�properly�prepared�in�accordance� with�United�Kingdom�Generally�Accepted� Accounting�Practice;�and
- l �Have�been�prepared�in�accordance�with�the� requirements�of�the�Companies�Act�2006,�the� Charities�and�Trustee�Investment�(Scotland)�Act� 2005�and�regulation�8�of�the�Charities�Accounts� (Scotland)�Regulations�2006�(as�amended)
## **Basis for opinion**
We�conducted�our�audit�in�accordance�with� International�Standards�on�Auditing�(UK)�(ISAs� (UK))�and�applicable�law.�Our�responsibilities� under�those�standards�are�further�described�in�
the�Auditor’s�responsibilities�for�the�audit�of�the� financial�statements�section�of�our�report.�We� are�independent�of�the�charitable�company�in� accordance�with�the�ethical�requirements�that�are� relevant�to�our�audit�of�the�financial�statements�in� the�UK,�including�the�FRC’s�Ethical�Standard,�and� we�have�fulfilled�our�other�ethical�responsibilities� in�accordance�with�these�requirements.�We� believe�that�the�audit�evidence�we�have�obtained� is�sufficient�and�appropriate�to�provide�a�basis�for� our�opinion.
## **Conclusions relating to going concern**
In�auditing�the�financial�statements,�we�have� concluded�that�the�trustees’�use�of�the�going� concern�basis�of�accounting�in�the�preparation�of� the�financial�statements�is�appropriate.
Based�on�the�work�we�have�performed,�we� have�not�identified�any�material�uncertainties� relating�to�events�or�conditions�that,�individually� or�collectively,�may�cast�significant�doubt�on�the� charitable�company’s�ability�to�continue�as�a�going� concern�for�a�period�of�at�least�twelve�months� from�when�the�financial�statements�are�authorised� for�issue.
Our�responsibilities�and�the�responsibilities�of� the�trustees�with�respect�to�going�concern�are� described�in�the�relevant�sections�of�this�report.
## **Other information**
The�trustees�are�responsible�for�the�other� information.�The�other�information�comprises� the�information�included�in�the�Annual�Report� and�Financial�Statements�other�than�the�financial� statements�and�our�auditor’s�report�thereon.�Our� opinion�on�the�financial�statements�does�not�cover� the�other�information�and,�except�to�the�extent� otherwise�explicitly�stated�in�our�report,�we�do�not� express�any�form�of�assurance�conclusion�thereon.
In�connection�with�our�audit�of�the�financial� statements,�our�responsibility�is�to�read�the�other� information�and,�in�doing�so,�consider�whether�
**SECTION FOUR |** INDEPENDENT AUDITOR’S REPORT
the�other�information�is�materially�inconsistent� with�the�financial�statements�or�our�knowledge� obtained�in�the�audit�or�otherwise�appears� to�be�materially�misstated.�If�we�identify�such� material�inconsistencies�or�apparent�material� misstatements,�we�are�required�to�determine� whether�there�is�a�material�misstatement�in�the� financial�statements�or�a�material�misstatement� of�the�other�information.�If,�based�on�the�work� we�have�performed,�we�conclude�that�there�is�a� material�misstatement�of�this�other�information;� we�are�required�to�report�that�fact.�We�have� nothing�to�report�in�this�regard.
## **Opinions on other matters prescribed by the Companies Act 2006**
## **In our opinion, based on the work undertaken in the course of the audit:**
- l �The�information�given�in�the�trustees’�report,� which�is�the�directors’�report�for�the�purposes� of�company�law,�including�the�strategic�report,� for�the�financial�year�for�which�the�financial� statements�are�prepared�is�consistent�with�the� financial�statements;�and
- l �The�trustees’�report,�which�is�the�directors’� report�for�the�purposes�of�company�law,� including�the�strategic�report,�has�been� prepared�in�accordance�with�applicable�legal� requirements.
## **Matters on which we are required to report by exception**
In�the�light�of�the�knowledge�and�understanding� of�the�charitable�company�and�its�environment� obtained�in�the�course�of�the�audit,�we�have�not� identified�material�misstatements�in�the�trustees’� report,�including�the�strategic�report.
We�have�nothing�to�report�in�respect�of�the�following� matters�in�relation�to�which�the�Companies�Act�2006� and�the�Charities�Accounts�(Scotland)�Regulations� 2006�(as�amended)�requires�us�to�report�to�you�if,�in� our opinion:
- l �Adequate�accounting�records�have�not�been�kept,� or�returns�adequate�for�our�audit�have�not�been� received�from�branches�not�visited�by�us;�or
- l �The�financial�statements�are�not�in�agreement� with�the�accounting�records�and�returns;�or
- l �Certain�disclosures�of�trustees’�remuneration� specified�by�law�are�not�made;�or
- l �We�have�not�received�all�the�information�and� explanations�we�require�for�our�audit.
## **Responsibilities of trustees**
As�explained�more�fully�in�the�trustees’� responsibilities�statement,�the�trustees�are� responsible�for�the�preparation�of�the�financial� statements�and�for�being�satisfied�that�they�give�a� true�and�fair�view,�and�for�such�internal�control�as� the�trustees�determine�is�necessary�to�enable�the� preparation�of�financial�statements�that�are�free� **43** from�material�misstatement,�whether�due�to�fraud� or�error.
In�preparing�the�financial�statements,�the�trustees� are�responsible�for�assessing�the�charitable� company’s�ability�to�continue�as�a�going�concern,� disclosing,�as�applicable,�matters�related�to�going� concern�and�using�the�going�concern�basis�of� accounting�unless�the�trustees�either�intend�to� liquidate�the�charitable�company�or�to�cease� operations,�or�have�no�realistic�alternative�but�to� do�so.
## **Auditor’s responsibilities for the audit of the financial statements**
Our�objectives�are�to�obtain�reasonable�assurance� about�whether�the�financial�statements�as�a�whole� are�free�from�material�misstatement,�whether�due� to�fraud�or�error,�and�to�issue�an�auditor’s�report� that�includes�our�opinion.�Reasonable�assurance�is� a�high�level�of�assurance�but�is�not�a�guarantee�that� an�audit�conducted�in�accordance�with�ISAs�(UK)� will�always�detect�a�material�misstatement�when�it� exists.�Misstatements�can�arise�from�fraud�or�error� and�are�considered�material�if,�individually�or�in�the�
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION FOUR |** INDEPENDENT AUDITOR’S REPORT
**44**
aggregate,�they�could�reasonably�be�expected�to� influence�the�economic�decisions�of�users�taken�on� the�basis�of�these�financial�statements.
Irregularities,�including�fraud,�are�instances�of� non-compliance�with�laws�and�regulations.�We� design�procedures�in�line�with�our�responsibilities,� outlined�above,�to�detect�material�misstatements�in� respect�of�irregularities,�including�fraud.�The�extent� to�which�our�procedures�are�capable�of�detecting� irregularities,�including�fraud�is�detailed�below:
_How the audit was considered capable of detecting irregularities including fraud_
Our�approach�to�identifying�and�assessing�the� risks�of�material�misstatement�in�respect�of� irregularities,�including�fraud�and�non-compliance� with�laws�and�regulations,�was�as�follows:
- l �The�Senior�Statutory�Auditor�ensured�that�the� engagement�team�collectively�had�the�appropriate� competence,�capabilities�and�skills�to�identify�or� recognise�non-compliance�with�applicable�laws� and�regulations;
- l �We�identified�the�laws�and�regulations�applicable� to�the�charitable�company�through�discussions� with�management,�and�from�our�knowledge�and� experience�of�the�sector;�
- l �We�focused�on�specific�laws�and�regulations�which� we�considered�may�have�a�direct�material�effect� on�the�financial�statements�or�the�operations�of� the�charitable�company,�including�the�Charities�Act� 2011,�Companies�Act�2006,�Charities�and�Trustee� Investment�(Scotland)�Act�2005,�the�Charities� Accounts�(Scotland)�Regulations�2006,�Gambling� Commission�compliance,�CQC�regulations,�data� protection�legislation,�anti-bribery,�safeguarding,� employment,�health�and�safety�legislation;
- l �We�assessed�the�extent�of�compliance�with�the� laws�and�regulations�identified�above�through� making�enquiries�of�management�and�inspecting� legal�correspondence;�and
- l �Identified�laws�and�regulations�were� communicated�within�the�audit�team�regularly� and�the�team�remained�alert�to�instances�of�noncompliance�throughout�the�audit.
We�assessed�the�susceptibility�of�the�company’s� financial�statements�to�material�misstatement,� including�obtaining�an�understanding�of�how�fraud� might�occur,�by:
- l �Making�enquiries�of�management�as�to�where� they�considered�there�was�susceptibility�to�fraud,� their�knowledge�of�actual,�suspected�and�alleged� fraud; and
- l �Considering�the�internal�controls�in�place�to� mitigate�risks�of�fraud�and�non-compliance�with� laws�and�regulations.
To�address�the�risk�of�fraud�through�management� bias�and�override�of�controls,�we:
- l �Performed�analytical�procedures�to�identify�any� unusual�or�unexpected�relationships;
- l �Tested�journal�entries�to�identify�unusual� transactions;�and
- l �Assessed�whether�judgements�and�assumptions� made�in�determining�the�accounting�estimates�set� out�in�the�accounting�policies�were�indicative�of� potential�bias;�
In�response�to�the�risk�of�irregularities�and�noncompliance�with�laws�and�regulations,�we�designed� procedures�which�included,�but�were�not�limited�to:
- l �Agreeing�financial�statement�disclosures�to� underlying�supporting�documentation;
- l Reading�the�minutes�of�trustee�meetings;
- l �Enquiring�of�management�as�to�actual�and� potential�litigation�and�claims;�and
- l �Reviewing�any�available�correspondence� with�HMRC�and�the�company’s�legal�advisors� (although�none�was�noted�as�being�received�by� the�charitable�company).
**SECTION FOUR |** INDEPENDENT AUDITOR’S REPORT
There�are�inherent�limitations�in�our�audit� procedures�described�above.�The�more�removed� that�laws�and�regulations�are�from�financial� transactions,�the�less�likely�it�is�that�we�would� become�aware�of�non-compliance.�Auditing� standards�also�limit�the�audit�procedures� required�to�identify�non-compliance�with�laws�and� regulations�to�enquiry�of�the�directors�and�other� management�and�the�inspection�of�regulatory�and� legal�correspondence,�if�any.�
Material�misstatements�that�arise�due�to�fraud� can�be�harder�to�detect�than�those�that�arise�from� error�as�they�may�involve�deliberate�concealment� or�collusion.
A�further�description�of�our�responsibilities�for�the� audit�of�the�financial�statements�is�located�on�the� Financial�Reporting�Council’s�website�at�www.frc. org.uk/auditorsresponsibilities.�This�description� forms�part�of�our�auditor’s�report.
## **Use of our report**
This�report�is�made�solely�to�the�charitable� company’s�members,�as�a�body,�in�accordance� with�Chapter�3�of�Part�16�of�the�Companies�Act� 2006�and�to�the�charity’s�trustees�as�a�body,�in� accordance�with�Section�44(1)(c)�of�the�Charities� and�Trustee�Investment�(Scotland)�Act�2005� and�Regulation�10�of�the�Charities�Accounts� (Scotland)�Regulations�2006.�Our�audit�work�has� been�undertaken�so�that�we�might�state�to�the� charitable�company's�members�those�matters�we� are�required�to�state�to�them�in�an�auditor's�report� and�for�no�other�purpose.�To�the�fullest�extent� permitted�by�law,�we�do�not�accept�or�assume� responsibility�to�anyone�other�than�the�charitable� company�and�the�charitable�company's�members� as�a�body,�for�our�audit�work,�for�this�report,�or�for� the�opinions�we�have�formed.
Hugh�Swainson�(Senior�Statutory�Auditor)� For�and�on�behalf�of�Buzzacott�LLP,�Statutory� Auditor�130�Wood�Street,�London,�EC2V�6DL
## 14.10.2021
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45
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**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION FIVE |** FINANCIAL INFORMATION
**46**
**05. Financial Information**
# **05**
20 **21**
**SECTION FIVE || PART FIVE** FINANCIAL INFORMATION **|**
**47**
## **Statement of Financial Activities**
(Including Income and Expenditure Account)
## **For the year ended 31 March 2021**
|**Income**
Donations
Charitable activities
Investment income
Other Income
**Total income**
**Expenditure**
Charitable activities
**Total expenditure**
**Net income /**
**(expenditure)**
Transfers between
funds
**Net movement in**
**funds for the year**
**Reconciliation of**
**funds**
Total funds brought
forward
**Total funds carried**
**forward**|Note
**Unrestricted**
**Funds**
**2021**
**£**
**Restricted**
**Funds**
**2021**
**£**
**Total**
**Funds**
**2021**
**£**
**Unrestricted**
**Funds**
**2020**
**£**
**Restricted**
**Funds**
**2020**
**£**
**Total**
**Funds**
**2020**
**£**
2a
638,834
3,337,692
3,976,526
474,108
1,161,423
1,635,531
2b
–
9,073,680
9,073,680
–
7,530,367
7,530,367
7,785
–
7,785
4,052
–
4,052
2b
318,677
–
318,677
458,758
6,092
464,850|
|---|---|
||**965,296**
**12,411,372**
**13,376,668**
**936,918**
**8,697,882**
**9,634,800**|
||3/4/5/6
578,012
12,610,519
13,188,531
423,093
7,873,325
8,296,418|
||**578,012**
**12,610,519**
**13,188,531**
**423,093**
**7,873,325**
**8,296,418**|
||**387,284**
**(199,147)**
**188,137**
**513,825**
**824,557**
**1,338,382**|
||14
(70,971)
70,971
–
(1,043)
1,043
–
**316,313**
**(128,176)**
**188,137**
**512,782**
**825,600**
**1,338,382**
14
1,735,438
998,716
2,734,154
1,222,656
173,116
1,395,772|
||**2,051,751**
**870,540**
**2,922,291**
**1,735,438**
**998,716**
**2,734,154**|
The�Statement�of�Financial�Activities�includes�all�gains�and�losses�recognised�in�the�year.�All�income�and�expenditure� derive�from�continuing�activities.
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION FIVE |** FINANCIAL INFORMATION
**48**
## **Balance Sheet**
## **As at 31 March 2021**
|Note
**Fixed assets**
Intangible assets
9
Tangible assets
10
**Total Fixed Assets**
**Current assets**
Debtors
11
Short term deposits
Cash at bank and in hand
**Total Current Assets**
**Liabilities**
Creditors: amounts falling due within one year
12
**Net Current Assets**
**Net Assets**
**The funds of the charity:**
Restricted funds
14
Designated funds
14
Unrestricted funds
14
**Total Charity Funds**|**2021**
**£**
**2020**
**£**
47,143
43,315
55,583
94,509
**102,726**
**137,824**
2,803,254
2,395,211
1,201,036
850,000
5,808,676
2,256,062
**9,812,966**
**5,501,273**
(6,993,401)
(2,904,943)
**2,819,565**
**2,596,330**|
|---|---|
||**2,922,291**
**2,734,154**|
||870,540
998,716
26,262
390,000
2,025,489
1,345,438|
||**2,922,291**
**2,734,154**|
These�financial�statements�have�been�prepared�in� accordance�with�the�special�provisions�of�Part�15�of�the� Companies�Act�2006�relating�to�small�companies�and�in� accordance�with�the�Financial�Reporting�Standard�102. The�notes�on�pages�50�to�62�form�part�of�these�financial� statements.
Approved�by�the�Board,�and�authorised�for�issue,�on�22� September�2021�and�signed�on�behalf�of�the�Board�by:
## **John Brackenbury CBE**
Chairman�of�the�Audit�Committee
GamCare:�a�company�limited�by�guarantee Company�registration�number�03297914�(England�&� Wales)
**SECTION FIVE || PART FIVE** FINANCIAL INFORMATION **|**
**49**
## **Statement of Cash Flows**
## **For the year ended 31 March 2021**
|**For the year ended 31 March 2021**||
|---|---|
|Note
**Cash provided by operating activities**
17
**Cashflows from investing activities**
Interest Income
Purchase of tangible fixed assets
10
Purchase of intangible fixed assets
9
**Cash used in investing activities**
**Increase in cash at bank and in hand in the year**
Cash at bank and in hand at the beginning of the year
**Cash at bank and in hand at the end of the year**|**2021**
**£**
**2020**
**£**
**3,929,691**
**492,898**
7,785
4,052
–
(116,779)
(33,826)
(14,560)
**(26,041)**
**(127,287)**|
||**3,903,650**
**365,611**
3,106,062
2,740,451|
||**7,009,712**
**3,106,062**|
Cash�at�bank�and�in�hand�includes�short�term�deposits�which�are�shown�on�the�face�of�the�Balance�Sheet.� GamCare�does�not�have�any�borrowings�or�lease�obligations.�Net�debt�consists�therefore�of�the�cash� at�bank�and�in�hand.�
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
**50**
## **Notes to the Financial Statements**
## **Note 1: Accounting policies**
## **(a) Basis of accounting**
These�financial�statements�have�been�prepared�in� accordance�with�the�Statement�of�Recommended� Practice:�Accounting�and�Reporting�by�Charities� preparing�their�accounts�in�accordance�with�the� Financial�Reporting�Standard�applicable�in�the�UK�and� Republic�of�Ireland�(FRS�102)�(SORP)�and�the�Financial� Reporting�Standard�applicable�in�the�United�Kingdom� and�Republic�of�Ireland�(FRS�102)�and�the�Charities�Act� 2011�and�UK�Generally�Accepted�Accounting�Practice.� GamCare�is�a�public�benefit�entity�for�the�purposes�of� FRS�102.
## **Going concern**
The�Board�of�Trustees�has�assessed�whether�the�use�of� the�going�concern�basis�is�appropriate;�it�has�considered� possible�events�or�conditions�that�might�cast�significant� doubt�on�the�ability�of�GamCare�to�continue�as�a�going� concern.�While�the�Board�acknowledges�the�disruption� caused�by�the�Covid-19�pandemic�to�GamCare’s�dayto-day�operations,�it�confirms�that�it�does�not�consider� this�to�be�cause�for�material�uncertainty�in�respect� of�GamCare’s�ability�to�continue�as�a�going�concern.� GamCare�continues�to�develop�contingency�plans� which�are�being�implemented�successfully,�and�the� Board�considers�that�GamCare�has�sufficient�cash� resources�to�continue�for�the�foreseeable�future.�The� Board�has�made�this�assessment�for�a�period�of�at� least�one�year�from�the�date�of�approval�of�the�financial� statements.�In�particular,�the�Board�has�considered� GamCare’s�forecasts�and�projections�and�has�taken� account�of�any�potential�adverse�impact�on�donations� and�funding�income.�After�making�enquiries,�the�Board� has�concluded�that�there�is�a�reasonable�expectation� that�GamCare�has�adequate�resources�to�continue� in�operational�existence�for�the�foreseeable�future.� GamCare�therefore�continues�to�adopt�the�going� concern�basis�in�preparing�its�financial�statements� and there�are�no�material�uncertainties.�
## **(b) Fund accounting**
Unrestricted�funds�are�available�for�use�at�the�discretion� of�the�trustees�in�furtherance�of�the�general�objectives� of�the�charity.�Designated�funds�are�unrestricted�funds� that�have�been�set�aside�by�the�trustees�for�a�particular� purpose.�Restricted�funds�are�subject�to�restrictions�on� their�expenditure�imposed�by�the�donor�or�grantor.
## **(c) Income**
All�income�is�included�in�the�Statement�of�Financial� Activities�when�the�charity�is�entitled�to�the�income�and� the�amount�can�be�quantified�with�reasonable�accuracy� and�receipt�is�probable.�The�following�specific�policies� are�applied�to�categories�of�income:�Income�from� donations�is�received�by�way�of�grants,�donations�and� gifts�and�is�included�in�full�in�the�Statement�of�Financial� Activities�when�receivable.�Grants,�where�entitlement�is� not�conditional�on�the�delivery�of�a�specific�performance� by�the�charity,�are�recognised�when�the�charity�becomes� unconditionally�entitled�to�the�grant.�When�specific� performance�conditions�exist,�income�is�deferred�until� the�performance�conditions�are�met.�Income�from� investment�is�recognised�when�receivable.
## **(d) Expenditure**
Expenditure�is�recognised�on�an�accruals�basis�as�a� liability�is�incurred.�Expenditure�includes�any�Value� Added�Tax�which�cannot�be�fully�recovered,�and�is� reported�as�part�of�the�expenditure�to�which�it�relates.� Charitable�expenditure�comprises�those�costs�incurred� by�the�charity�in�the�delivery�of�its�activities�and�services� for�its�beneficiaries.�It�includes�both�costs�that�can�be� allocated�directly�to�such�activities�and�those�costs�of� an�indirect�nature�necessary�to�support�them.�All�costs� are�allocated�between�the�expenditure�categories�of� the�Statement�of�Financial�Activities�on�a�basis�designed� to�reflect�the�use�of�the�resource.�Costs�relating�to�a� particular�activity�are�allocated�directly�where�possible,� and the remainder are apportioned on an appropriate basis�such�as�time�and�usage.�Grants�paid�to�partners� are�recognised�in�full�as�they�fall�due�for�payment.
## **(e) Fixed assets**
Tangible�fixed�assets�excluding�any�investments�are� stated�at�cost�less�accumulated�depreciation.�The� costs�of�minor�additions�or�those�costing�below�£1,000� are�not�capitalised.�Depreciation�is�provided�at�rates� calculated�to�write�off�the�cost�of�each�asset�over�its� expected�useful�life.�Fixtures,�fittings�and�equipment�are� written�off�over�3�years.�IT�equipment�is�written�off�over� 3�years.�Intangible�assets�are�written�off�over�3�years.
## **(f) Operating leases**
Rental�payable�under�operating�leases�are�charged� against�income�on�a�straight-line�basis�over�the�lease� term�basis.
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
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51
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## **(g) Pensions**
GamCare�contributes�to�a�defined�contribution�scheme� for�the�benefit�of�its�employees.�Contributions�payable� are�charged�to�the�Statement�of�Financial�Activities�in� the�year�in�which�they�become�payable�to�the�scheme.
## **(h) Critical accounting estimates and areas of judgement**
No�judgements�were�required�that�have�a�significant� effect�on�the�amounts�recognised�in�the�financial� statements nor do any other estimates or assumptions made�carry�a�significant�risk�of�material�adjustment�in� the�next�financial�year.
## **(i) Debtors**
Debtors�are�recognised�at�their�settlement�amount,�less� any�provision�for�non-recoverability.�Prepayments�are� valued�at�the�amount�prepaid�and�have�been�discounted� to�the�present�value�of�the�future�cash�receipt�where� such�discounting�is�material.
a�maturity�of�less�than�three�months�from�the�date� of acquisition.
## **(k) Creditors and provisions**
Creditors�and�provisions�are�recognised�when�there� is�an�obligation�at�the�balance�sheet�date�as�a�result� of�a�past�event,�it�is�probable�that�a�transfer�of� economic�benefit�will�be�required�in�settlement,�and� the�amount�of�the�settlement�can�be�estimated�reliably.� Creditors�and�provisions�are�recognised�at�the�amount� GamCare�anticipates�it�will�pay�to�settle�the�debt�and� are�discounted�to�the�present�value�of�the�future� cash payment�where�such�discounting�is�material.
## **(l) Financial instruments**
The�only�financial�instruments�held�by�the�charity� constitute�payables�and�receivables.�These�are� categorised�as�‘basic’�in�accordance�with�section�11�of� FRS�102�and�are�initially�recognised�at�transaction�price.� These�are�subsequently�measured�at�transaction�price� less�any�impairment.
## **(j) Cash at bank and in hand**
Cash�at�bank�and�in�hand�represents�such�accounts� and�instruments�that�are�available�on�demand�or�have�
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
**52**
## **Note 2: Income**
## **2021 income**
|**2a. Donations**
Public / institutional
**Total donations**
**2b. Charitable activities**
Other income: audit and
training
Other income
Grants:
GambleAware
Other grants
**Total income from charitable**
**activities**
**2020 income**
**2a. Donations**
Public / institutional
**Total donations**
**2b. Charitable activities**
Other income: audit and
training
Other income
Grants:
GambleAware
Other grants
**Total income from charitable**
**activities**|**Unrestricted**
**£**
**Designated**
**£**
**Restricted**
**£**
**2021 Total**
**£**
612,572
26,262
3,337,692
3,976,526|
|---|---|
||**612,572**
**26,262**
**3,337,692**
**3,976,526**|
||307,799
–
–
307,799
10,878
–
1,500
12,378
–
–
8,347,197
8,347,197
–
–
724,983
724,983|
||**318,677**
**–**
**9,073,680**
**9,392,357**|
||**Unrestricted**
**£**
**Designated**
**£**
**Restricted**
**£**
**2020 Total**
**£**
84,108
390,000
1,161,423
1,635,531|
||**84,108**
**390,000**
**1,161,423**
**1,635,531**|
||444,976
–
–
444,976
13,782
–
6,092
19,874
–
–
7,010,014
7,010,014
–
–
520,353
520,353|
||**458,758**
**–**
**7,536,459**
**7,995,217**|
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
**53**
## **Note 3: Analysis of expenditure on charitable activities**
## **2021 charitable expenditure**
|**Activity**
Clinical services
Outreach services
Auditing and training|**Activities**
**undertaken**
**directly**
**£**
**Grant funding**
**of activities**
**£**
**Support costs**
**£**
**2021 Total**
**£**
4,505,631
3,816,346
867,501
9,189,478
1,930,892
1,095,083
272,856
3,298,831
619,145
–
81,077
700,222|
|---|---|
||**7,055,668**
**4,911,429**
**1,221,434**
**13,188,531**|
## **2020 charitable expenditure**
|**Activity**
Clinical services
Outreach services
Auditing and training|**Activities**
**undertaken**
**directly**
**£**
**Grant funding**
**of activities**
**£**
**Support costs**
**£**
**2020 Total**
**£**
2,181,344
3,528,973
1,006,038
6,716,355
721,813
153,614
108,119
983,546
442,491
–
154,026
596,517|
|---|---|
||**3,345,648**
**3,682,587**
**1,268,183**
**8,296,418**|
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
**54**
## **Note 4: Analysis of governance and support costs**
## **2021 governance and support costs**
|**Activity**
Clinical services
Outreach services
Auditing and training|**Management**
**£**
**Central**
**admin**
**£**
**Finance**
**£**
**ICT**
**£**
**HR**
**£**
**2021 Total**
**£**
287,178
132,427
244,675
28,152
175,069
867,501
71,346
34,833
91,051
10,476
65,150
272,856
21,703
22,629
20,073
2,309
14,363
81,077|
|---|---|
||**380,227**
**189,889**
**355,799**
**40,937**
**254,582**
**1,221,434**|
## **2020 governance and support costs**
|**Activity**
Clinical services
Outreach services
Auditing and training|**Management**
**£**
**Central**
**admin**
**£**
**Finance**
**£**
**ICT**
**£**
**HR**
**£**
**2020 Total**
**£**
311,067
365,642
120,690
165,621
43,018
1,006,038
33,430
39,295
12,971
17,800
4,623
108,119
47,625
55,980
18,478
25,357
6,586
154,026|
|---|---|
||**392,122**
**460,917**
**152,139**
**208,778**
**54,227**
**1,268,183**|
Included�within�support�costs�are�governance�costs�of�£14,712�(2019/20:�£11,320)
## **Note 5: Analysis of grants**
|**Treatment provider network**
**organisations**
South
Midlands
Scotland
**Other programme grants**
Beanstalk (Gamban programme)
Betknowmore (Peer Support
programme)|**2021**
**£**
**2020**
**£**
1,681,858
1,617,483
676,348
453,766
1,740,703
1,611,338
689,460
–
122,790
–|
|---|---|
||**4,911,159**
**3,682,587**|
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
**55**
## **Note 6: Trustee expenses**
Travel,�office�and�entertainment�costs�amounting�to�£nil�(2019/20:�£792)�were�reimbursed�to�no�trustees�(2019/20:� one).
The�Chair�of�the�Board�of�Trustees�received�an�honorarium�payment�totalling�£25,000�(2019/20:�£25,000)�in� accordance�with�the�GamCare’s�Articles�of�Association�as�covered�by�clauses�11.5�and�15.3.�
No�other�trustees�received�any�remuneration�during�the�year�(2019/20:�£0).
## **Note 7: Net income for year**
Net�income�is�stated�after�charging:
|Netincomeisstatedaftercharging:|||
|---|---|---|
||**2021**|**2020**|
||**£**|**£**|
|Auditor's remuneration: audit fees|14,040|11,820|
|Auditor's remuneration: non audit
services|–|6,000|
|Depreciation|38,926|28,537|
|Amortisation|29,998|21,486|
|Leases|216,593|121,627|
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
**56**
## **Note 8: Analysis of staff costs and the cost of key management personnel**
**----- Start of picture text -----**
||||
|---|---|---|
|2021|2020|
|£|£|
|Salaries and wages|4,527,970|2,571,818|
|Social security costs|435,856|245,710|
|Pension contributions|255,804|147,800|
|5,219,630|2,965,328|
|The average number of|
|152|92|
|employees is|
|The average FTE employees is|144|80|
**----- End of picture text -----**
The�number�of�employees�whose�total�employee�benefits�excluding�pension�contributions�were�in�excess�of�£60,000� were�as�follows:
**----- Start of picture text -----**
||||
|---|---|---|
|2021|2020|
|£|£|
|£60,000 – £70,000|2|3|
|£70,001 – £80,000|1|–|
|£100,001 – £110,000|–|1|
|£110,001 – £120,000|1|–|
**----- End of picture text -----**
All�key�management�personnel�accrue�pension�benefits�under�defined�contribution�pension�schemes.� Total�pension�contributions�paid�for�these�employees�were�£26,640�(2019/20:�£18,534).
The�total�employment�benefits�of�the�key�management�personnel�including�employer’s�pension�and�National� Insurance�contributions�were�£573,433�(2019/20:�£391,659).�The�key�management�personnel�comprise�the� trustees�and�directors�listed�on�page�4.
Payments�totalling�£13,250�(2019/20:�£nil)�were�made�in�the�year�in�respect�of�termination�settlements.
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
**57**
## **Note 9: Intangible fixed assets**
|**Asset cost**
As at 1 April 2020
Additions
**As at 31 March 2021**
Accumulated depreciation
As at 1 April 2020
Charge for year
**As at 31 March 2021**
**Net book value**
**As at 1 April 2020**
**As at 31 March 2021**|**Computer**
**software**
**£**
113,436
33,826|
|---|---|
||**147,262**
70,121
29,998|
||**100,119**|
||**43,315**
**47,143**|
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
**58**
## **Note 10: Tangible fixed assets**
|**Asset cost**
As at 1 April 2020
**As at 31 March 2021**
**Accumulated depreciation**
As at 1 April 2020
Charge for year
**As at 31 March 2021**
**Net book value**
**As at 1 April 2020**
**As at 31 March 2021**
**Note 11: Debtors**
Trade debtors
Other debtors
Prepayments and accrued
income|**Fixtures, fittings**
**and equipment**
**£**
**Computer and ICT**
**equipment**
**£**
**Total**
**£**
89,689
46,694
136,383|
|---|---|
||**89,689**
**46,694**
**136,383**|
||14,948
26,926
41,874
29,896
9,030
38,926|
||**44,844**
**35,956**
**80,800**|
||**74,741**
**19,768**
**94,509**
**44,845**
**10,738**
**55,583**|
||**2021**
**£**
**2020**
**£**
2,167,417
2,056,154
1,232
1,422
634,605
337,638
**2,803,254**
**2,395,214**|
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
## **Note 12: Creditors**
|**ote 12:Creditors**||
|---|---|
|Trade creditors
Other creditors
Accruals
Deferred income
Taxation and social security|**2021**
**£**
**2020**
**£**
114,650
248,242
33,166
51,967
162,497
72,417
6,561,600
2,445,942
121,488
86,375|
||**6,993,401**
**2,904,943**|
Other�creditors�as�above�includes�a�pension�liability�of�£30,413�(2020:�£21,608).
**----- Start of picture text -----**
59
**----- End of picture text -----**
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
## **Note 13: Analysis of net assets between funds**
## **2021 Analysis of net assets between funds**
|Intangible fixed assets
Tangible fixed assets
Net assets|**Unrestricted**
**Fund**
**£**
**Designated**
**Fund**
**£**
**Restricted**
**Funds**
**£**
**2021 Total**
**Funds**
**£**
33,000
–
14,143
47,143
38,908
–
16,675
55,583
1,953,581
26,262
839,722
2,819,565|
|---|---|
||**2,025,489**
**26,262**
**870,540**
**2,922,291**|
## **2020 Analysis of net assets between funds**
|Intangible fixed assets
Tangible fixed assets
Net assets|**Unrestricted**
**Fund**
**£**
**Designated**
**Fund**
**£**
**Restricted**
**Funds**
**£**
**2020 Total**
**Funds**
**£**
30,320
–
12,995
43,315
66,157
–
28,352
94,509
1,248,961
390,000
957,369
2,596,330|
|---|---|
||**1,345,438**
**390,000**
**998,716**
**2,734,154**|
**60**
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
**61**
## **Note 14: Movement in funds**
|Restricted funds:
Clinical services
Outreach services
Auditing and training
**Total restricted funds**
Designated fund
Unrestricted fund
**Total unrestricted funds**
**Total funds**|**As at 1 April**
**2020**
**£**
**Income**
**£**
**Expenditure**
**£**
**Transfer**
**£**
**As at 31**
**March 2021**
**£**
698,408
9,254,425
9,189,478
–
763,355
281,935
2,984,035
3,298,831
70,971
38,110
18,373
172,912
122,210
–
69,075|
|---|---|
||**998,716**
**12,411,372**
**12,610,519**
**70,971**
**870,540**
390,000
26,262
390,000
–
26,262
1,345,438
939,034
188,012
(70,971)
2,025,489|
||**1,735,438**
**965,296**
**578,012**
**(70,971)**
**2,051,751**|
||**2,734,154**
**13,376,668**
**13,188,531**
**–**
**2,922,291**|
Designated�funds�of�£26,262�will�be�spent�in�2021/22�in�furtherance�of�our�Worksafe�programme�to�support� gambling�issues�in�the�workplace.
A�funds�transfer�of�£70,971�represents�an�amount�of�overhead�cost�apportioned�to�a�restricted�charitable�activity� which�has�been�met�from�unrestricted�funds.
## **Purpose of restricted funds**
## **Clinical services**
Our�clinical�services�offer�support�and�treatment�to�people�with�gambling�problems�and�affected�others.�We�deliver� a�range�of�treatment�services�directly,�and�also�indirectly�through�a�partner�network�across�England,�Scotland�and� Wales.�These�activities�are�funded�by�grant-making�bodies�and�also�through�donations�provided�by�operators�and� the�general�public.
## **Outreach services**
Our�outreach�services�deliver�education,�prevention�and�engagement�activities�to�those�at�risk�of�gambling�harms.� These�services�include�a�national�youth�education�programme�as�well�as�a�women’s�outreach�programme.�Our� activities�aim�to�raise�awareness�of�gambling�issues,�and�also�to�facilitate�access�to�support.
## **Auditing and training**
The�Safer�Gambling�Standard�is�a�quality�mark�for�gambling�operators�who�adopt�specific�playing�protection� measures�and�safer�gambling�approaches.�Our�operator�training�is�aimed�at�customer�interaction�to�reduce�or� prevent�gambling�harms,�and�to�facilitate�wider�access�to�support.
**TRUSTEES’ ANNUAL REPORT AND FINANCIAL STATEMENTS |** YEAR ENDED 31 MARCH 2021
**SECTION FIVE |** NOTES TO THE FINANCIAL INFORMATION
**62**
## **Note 15: Commitments under operating leases**
GamCare�is�committed�to�future�minimum�payments�under�non-cancellable�operating�leases�as�follows:
|Payments due
Within one year
Between 2 and 5 years|**2021**
**2020**
**Land and**
**Buildings**
**£**
**Other**
**£**
**Land and**
**Buildings**
**£**
**Other**
**£**
205,000
4,922
205,000
4,922
102,500
14,766
307,500
19,688|
|---|---|
||**307,500**
**19,688**
**512,500**
**24,610**|
## **Note 16: Related party transactions**
One�member�of�the�Board�of�Trustees�received�an�honorarium�payment�totalling�£25,000�(2019/20:�£25,000)�in� accordance�with�GamCare’s�Articles�of�Association.�No�other�transactions�with�related�parties�were�made�during� the year�(2019/20:�£0).
## **Note 17: Reconciliation of net movement in funds to net cash flow from operating activities**
|Net movement in funds
Add back depreciation charge
Add back amortisation charge
Deduct interest income shown in investing
activities
Increase in debtors
Increase in creditors
**Net cash provided by operating activities**|**2021**
**£**
**2020**
**£**
188,137
1,338,382
38,926
28,535
29,998
21,486
(7,785)
(4,052)
(408,040)
(1,680,534)
4,088,458
789,081|
|---|---|
||**3,929,691**
**492,898**|
**SECTION ONE |** XXXX XXXX XXXX XXXX XXXX
**GamCare** 91-94�Saffron�Hill London EC1N�8QP� **020 7801 7000**