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2023-03-31-accounts

Improving later life ………………...……...….....…................................ Age UK Solihull 2022-23 Annual Review

Welcome to Age UK Solihull’s Annual Review 2022-23

Our vision is of a world where older people flourish, and our mission is to help improve the lives of all older people in the borough of Solihull. Together with our trustees, staff, volunteers, partners and supporters we help make later life better for thousands of older people in Solihull.

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Directors and Trustees

S R Tomlinson (Chair)

L E Bourne

P Chauhan

D C Mattocks

C Murray (appointed 30 November 2022)

P J Oakley

R M Paulin (appointed 25 May 2022)

N C Robinson

A J Rolf (appointed 27 July 2022)

SMBC Rep

Cllr Andrew Burrow

Company Secretary

A F Hastings

ce Registered Off

The Core, Central Library Building, Homer Road, Solihull, B91 3RG

Registered Charity Number

1055887

Senior Statutory Auditor

Mr J Seagrave FCCA

Statutory Auditors

Seagrave French LLP

SFHQ, 1 Poplars Court, Lenton Lane, Nottingham, NG7 2RR

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President’s Message

Age UK Solihull continues to provide an impressive range of services to meet the needs of the growing older population of Solihull. And as Mayor I was pleased to join the team in March 2023 to celebrate the Ruby Anniversary to mark 40 years of Age Concern/Age UK in the borough.

We all know that the Covid pandemic and the dramatic rise in energy costs and general inflation has impacted particularly on older people. Bereavement and isolation

during lockdown, plus worries about affordability of heating/lighting and rising food costs has also contributed to increased stress and loneliness, particularly for those living alone. The work of Age UK Solihull and its great team of volunteers provides valuable support, advice and practical help to so many who find life challenging.

Thank you for another year of great service and every best wish for 2023/24.

Councillor Ken Meeson

Mayor of Solihull 2022-23

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Chair’s Statement

The post Covid-19 pandemic challenges continued during 2022-23. Whilst the vaccinations have done their job in protecting many, encouraging socialisation and confidence in going out still proves a challenge for many of our clients. In addition, the cost-of-living crisis resulted in the older and more vulnerable clients being particularly badly hit. Choosing between food and heat is a reality for many with soaring prices for both food and energy.

Locally we helped Solihull to distribute the Household Support Fund to 3,946 households in the borough most in need.

Demand for our services continues to rise, with more people than ever on the waiting lists for befriending and the clubs. In particular we saw an over two-fold increase in demand for our Older People’s Information and Advice Service reaching over 2,000 people. During this year, Age UK nationally recognised the success we had with the Digital Champions Project and have taken over funding for the project for a further year.

As Chair, I am constantly humbled by the dedication of our more than 380 volunteers and many supporters, both individual and corporate, as well as our amazing Trustees and staff. Without them we would never reach the number of clients, numbering a truly amazing 10,000 in 2022-23, whose lives we touch in a meaningful way. There are so many inspiring stories of our work in this review, whether through our Community Advice Hubs in partnership with Solihull MBC, our specialist Information and Advice Service, Postural Stability Classes, Home Support Service, Winter Warmth Campaign and more.

This year saw us partake in an important study with Birmingham University around self-funders for care which will influence policy in the UK in the future. This will be particularly relevant to the silent self-funders in the borough whose lives we maybe don’t currently touch as much but who are still part of the wider community of older people in the borough.

2023 will bring our 40[th] Anniversary celebrations, a great milestone we can all be proud of.

I would like to thank all the staff at Age UK Solihull for the professionalism they show and their dedication to their roles. In particular, thanks to the senior team who yet again have gone above and beyond for the concerns of older people in the borough. All our staff have the concerns of older people at the forefront of everything they do. Sall Tomlinson - A e UK Solihull Chair

Sall Tomlinson - A e UK Solihull Chair y g

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Chief Executive Officer’s Message

The last two years have taught us that as an organisation we are resilient and adaptable and can rise to a challenge. We have adapted new ways of working and connecting with people and we have witnessed the joy that most people have shown in being out and about and spending time with others. That is not to say that the impact of the COVID-19 pandemic has not cast a long shadow for many, whose mental and physical health and wellbeing has been negatively impacted, and who will need more support to feel strong, confident and independent again. The difficult and challenging times have however emphasised what we have always known, that our staff and volunteer teams are amazing and give so much in effort and dedication to the residents of Solihull.

The cost of living crisis has had a big impact on thousands of older people in Solihull; even those who thought that they were reasonably financially secure found the massive hikes in fuel costs very worrying, with some sadly deciding that risking turning off the heating was preferable to not being able to pay the costs of keeping it on. Following on from the pandemic it was a year where, more than ever, it was vital that Age UK Solihull remained a strong and effective charity to meet the ever-growing needs. Our services continued to evidence high levels of impact and public benefit for everyone in Solihull as we strive to meet our goal of making Solihull a great place to grow old.

Forty years on and still working hard to make Solihull a great place to grow old! Looking back over the years, it is interesting to remember that Age Concern had its origins during the Second World War, which made life more difficult for older people in many ways, but also revealed their existing problems. It would be fair to say that the Covid-19 pandemic and the cost-of-living crisis have done pretty much the same thing – exposed the vulnerabilities of older people to loneliness and social isolation together with the heightened health risks posed by being cold or not having enough nutritious food to stay healthy and well.

We recognise that Solihull shares many characteristics with England as a whole, but it also has a range of unique challenges. A larger proportion of the Solihull population is aged 65 and over compared to England and this group is projected to be the fastest growing population cohort over the next 20 years, in particular those aged 85 and over (+3,500 by 2041). This has implications for many services, particularly rising demand for health and social care, and will undoubtedly have implications for the range of services that we offer or might wish to offer in the future. Going forward, we need to ensure that we reach out even further to older people, their carers’ and their families, to support them with the impartial, personalised, and expert information and advice they need. We are in the privileged position of being able to speak to older people day in day out, so we’re constantly learning more about the challenges older people face, and constantly looking to provide appropriate services or solutions to those challenges.

As we celebrate our Ruby anniversary from March 2023, we will remain grateful for all the help and support we get and look forward to the next 40 years with hope and enthusiasm that we will be here when we are needed.

Anne F Hastings Chief Executive Offcer

Employees as at 31st March 2023

Management

Charity Shops and eBay

Community Advice Hub - Social Prescribing including Benefits and Debt

Digital Champions

Linking Veterans Together/ Community Advice Hub

Older Peoples I&A and Housing Support Winter Warmth

Direct Payments

Home Support Service & Home From Hospital Service

Postural Stability Instruction and Linking People Together

Finance Admin

Fundraising

Volunteering

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Enabling People to get involved in shaping their world so that it better meets their needs

2022-23 was a record year for our Benefits Service, as advisers helped residents of all ages successfully claim over £3,000,000 in benefits.

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Highlights

2022-23 saw the fourth year of our contract to provide Community Advice Hubs in Solihull in partnership with Solihull Mind, demonstrating the Local Authority’s continued commitment to transforming the

borough’s prevention and early intervention services, responding to local and national priorities, as part of its Community Wellbeing Service.

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The number of clients accessing the Community Advice Hubs during 2022-23 were well back to the pre-pandemic levels seen in 2019-20.

The Welcome Desk function which was closed completely during lock-down in 2020-21 and only partially opened the following year, saw 2,337 people, and generated 3,843 contacts, a huge increase on the 282 people and 497 contacts dealt with in 2021-22.

The South Solihull Community Advice Hub dealt with 4,461 people and generated 16,364 contacts. The North Solihull Community Advice Hub supported 2,557 people and generated 9,626 contacts, again an indicator that the numbers are even higher than pre-pandemic when 2,225 people were seen and 8,861 contacts were generated.

……………………………………………………………………………………………………………………........ Our All-Age Benefts Services (a partnership of Age UK Solihull and Solihull Mind) successfully claimed £3,149,360 , more than half a million pounds more than last year and a new record for the service. To achieve this during the very challenging year of the cost-of-living crisis was particularly gratifying for our hard working staff and volunteers. Of this, £541,000 in Attendance Allowance was claimed for older people through our Volunteer-led Attendance Allowance Claim service.

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The Direct Payments Information and Advice Service was accessed by 66 new clients and helped 324 people to manage their personal care budgets and find the right kind of support to meet their care needs.

…………………………………………………………………......………………………………………………….. The Solihull Winter Warmth Campaign has been delivered by Age UK Solihull on behalf of Solihull Council since 2008. This year the project recorded 1,311 clients (2021-22 was 912) and 4,372 contacts.

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The cost of living crisis has undoubtedly had a major impact on residents of Solihull, particularly older people, those living with disabilities and families with young children. In the year 2022-23 Age UK Solihull and the Community Advice Hubs distributed grants of £514,770 to 3,946 households. This was mainly from the Household Support Fund but also Baron Davenport grants and grants from Charitable Trusts. 9

Promoting positive attitudes to ageing by recognising the valuable contribution that older people make to society

We work in partnership with statutory and voluntary sector colleagues in Solihull to achieve the very best outcomes for our client group.

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Highlights

Safeguarding Adults

At Age UK Solihull, we take very seriously the need to work in a way that prevents harm and protects those we support. We accept that no agency can do this alone, and that it is only by working in partnership and making safeguarding everyone’s business can we hope to keep people safe.

We are committed to ensuring that all relevant staff and volunteers understand their responsibility, have the relevant training and DBS checks in place. We sit on the Solihull Adult Safeguarding Board and chair the Engagement and Prevention Sub Committee and ensure that the Voluntary and Community Sector in Solihull are well represented as key players in the prevention of abuse of older and vulnerable people in the Borough.

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Partnership Working

Age UK Solihull continues to work in partnership with statutory and voluntary sector colleagues in Solihull to achieve the very best outcomes for our client group. This has again been very evident in the last year when amazing things were achieved by people pulling together to support those in need through the cost-of-living crisis and the aftermath of the Covid-19 pandemic.

We also work closely with our colleagues at Age UK and the Age England Association on our common aims for older people and are active members of the Age UK West Midlands Regional Board and Networks. During the last year, we have also forged a closer working relationship with the Age UKs in the East Midlands, which has proved to be a good way of sharing best practice.

During the last year, we have again had the opportunity to use our expertise with older people to take part in a second piece of research with the University of Birmingham entitled ‘When the money runs out – Capital Depletion and transition out of self-funded care’. While we all know that many care services are expensive and will over time use up a large proportion of a person’s savings, little is known about people’s experience of asking for support, or what happens when there is a change from self-funding to council support. This research will focus on that gap in knowledge with results due out next year.

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Supporting older people through a wide range of services delivered in the way that older people want

The number of people accessing our Older People’s Information and Advice Service has increased by 2.5 times in two years.

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Highlights

Our Older People’s Information and Advice Service has seen an increase in the number of older people accessing the service, up from 1,641 in 2021-22 to 2,014 in 2022-23, and 2.5 times more than the pre-pandemic year of 2019-20. This is a specialist service which requires staff to have a high level of knowledge and experience in a wide range of areas including housing, care and independent living and a whole host of other issues which impact on the lives of older people in Solihull every day.

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In 2022-23 a new service commenced, Housing Related Support, providing support to residents of Sheltered Housing Schemes in Solihull. From June 2022 to March 2023, 116 people were supported by the service.

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The Linking People Together Service including clubs and befriending had two exceptionally busy years in 2020-21 and 2021-22 due to the additional services provided due to the

pandemic. In 2022-23 referrals settled to a more manageable level of 268 , indicating that for some people at least, life was returning to some kind of normal. There remains a large waiting list for our very popular lunch clubs, helped no doubt by the fact that they are mostly held in pubs! At any given time, there are approximately 550 clients involved in the project. Volunteer numbers will probably never be as high as they were during the lock-down periods when many people were furloughed and so had time to help the community, nevertheless there were 144 volunteers supporting the service in the last year, which is heartening.

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The Linking Veterans Together Project , funded by the Armed Forces Covenant Trust Fund, completed its 2 year funding period over target with 355 older Veterans involved in at least one of the strands of the project. The service provided additional support for Veterans to connect with their peers and their wider communities and 5 day trips to places chosen by the Veterans and 2 parties were held. The lasting legacy of the project is the ongoing coffee mornings and the publication of the book ‘Memories of Wartime and Active Service – Solihull Veterans recollections of war and active service across the years’. We thank all Veterans for their service to their country.

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Working With and For Older People in very practical ways to promote their health, wellbeing and independence.

91% of those who completed our Postural Stability Instruction programme did not go on to have another fall.

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Highlights

Age UK Solihull’s only chargeable service, the Home Support Service was hit very hard by the pandemic as clients feared the transmission of COVID-19 into their homes. Two years later, we are still struggling to get back to prepandemic levels, but it is on an upward trend. The main challenges have been the difficulty in recruiting to the Home Support Worker roles. We recognise that this is true for a lot of Domiciliary Care and NHS vacancies across the country, not just in Solihull and there is a lot of competition for people wanting to work in the sector. The proliferation of new Care facilities in Solihull over the last few years has exacerbated the situation but we are hopeful that people find working for a Charity fulfilling especially given the flexibility we offer. We are averaging approximately 720 hours of Home Support per month.

……………………………………………………………………………………………………………………........ The Home from Hospital Service enables timely discharges from hospital together with post-discharge support. It works closely with the Hospital Social Work Teams and provides a range of practical help and support to help a person settle back into home following a stay in hospital and the often unexpected disruption that can cause, particularly those who do not have family or friends nearby. In 2022-23, 158 people were supported by the service to be safely discharged home.

……………………………………………………………………………………………………………………........ Our partnership with the South Central Solihull Primary Care Network delivered social prescribing services to 158 patients of 4 GP Practices in 2022-23. The Social Prescribing Service aims to support patients with non-medical issues and connect them to services to meet their wider wellbeing and social needs.

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Our Postural Stability Instruction classes funded by Birmingham and Solihull ICB are the only evidence-based strength and balance exercise for those suffering frequent falls. The service has again exceeded its target number with 206 people starting the 20 week programme in 2022-23. The outcomes for those using the service are outstanding, with 91% of those successfully completing the programme not having had another fall in the post programme monitoring period and 98% continuing to undertake exercise following their completion of the course.

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Following on from the partnership with Public Health to deliver a Digital Champions Project , we were successful in bidding for an 18 month programme funded by the national Age UK. The service is vital to ensuring older people can connect to digital platforms including email, banking, shopping, social media etc. From June 2022 to March 2023, 124 people received Digital Support tutorials either one to one in their own homes or in group classes. 37 older people took advantage of the tablet loan scheme. 588 older people were involved in awareness raising sessions across the borough.

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Volunteers have been at the beating heart of our work with older and vulnerable people this last year, supporting our clients with information, benefits, befriending, clubs and supporting our services with administration. We are proud to note that this year 381 volunteers, a ratio of nearly 7 volunteers for every staff member, supported our charity. We are truly an excellent example of care, compassion and community activity.

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How we raise our funds

Age UK Solihull’s unrestricted income in 2022-23 was £387,049 which was derived from our charity shops and social enterprise and donations , allowing us to deliver on our core objectives of improving later life.

Highlights

Sales during 2022-23 at our shops at

• Hobs Moat Road, Solihull

totalled £136,238

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Income from our Home Support Services amounted to

£159,851

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Our Fundraising Team raised £96,749 , of which £57,642 was unrestricted.

We were pleased with the success of our Slip Into Slippers, the Big Knit and our Christmas fundraising activities. We received fantastic support from a number of local organisations and businesses, including Shirley Lions, Knowle & Dorridge Lions, Care UK, Solihull Round Table, Solihull 41 Club, Blossomfield Rose Care Home, CPW and the Provincial Grand Lodge of Warwickshire.

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Financial Review

In 2022-23 our total incoming resources were £1,906,000 and our total expenditure was . £1,813,000

91p in every £1 was spent on our charitable activities.

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Income by source

Voluntary income £70,000

Retail £136,000

Charged for services £174,000

Income from charitable activities £1,509,000 Fundraising activities £8,000

Other £9,000

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Charitable Expenditure - total £1,649,000

Enabling older people £914,000 (55%) Promoting positive attitudes £9,000 (1%) Supporting older people £305,000 (18%) Working with and for older people £421,000 (26%)

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Other Expenditure

Cost of generating funds £164,000

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Age Concern Solihull trading as Age UK Solihull, started life as Age Concern Metropolitan Borough of Solihull in March 1983 in response to considerable research and strong evidence of the need for an organisation to provide services and to work in partnership with the local authority for the beneft of older people.

Age Concern Solihull is a charity - registration number 1055887. It is a company limited by guarantee - the company number is 3180062. The registered offce is The Core, Central Library Building, Homer Road, Solihull, B91 3RG.

Age UK Solihull is a member of the Age England Association (which replaced the Age Concern Federation following the merger of Age Concern England and Help the Aged in April 2009). In September 2010, Age UK Solihull became a brand partner of the new national charity Age UK, with a shared commitment to working with older people, shared values and aims. In 2016, we agreed a new Brand Partnership which is due to be renewed in 2024.

Today, Age UK Solihull is a medium sized organisation, employing 57 staff (full and part time) and has one of the largest volunteer help-forces (350+) in the borough.

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I Solihull ageuK Charity Number.. 1055887

REGISTEREO NUMBER: 01180062 Ifneland and Wales1 REPORT OF THE DIRECTORS AND TRUSTEES AND CONSOLIDATED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 FOR AGE CONCERN SOLIHULL trading as AGE UK SOLIHULL {LIMITED BY GUARANTEE)

AGE CONCERNSOiIHULLt¥adlng asA6E UK SOLIHULLICornpany number.. OalB00621 Contents ofthe Flnan¢lal Statements foithe Year Ended 31 March 2023 Page Company Information Report of the Dlrectors and Trustees Report of the Aud1tors io Statement of Financial Actlvitie5- Charity and Consolidated 13 Balance Sheet- Charlty 17 Balance Sheet- Consolidated 18 Statement of Cash Flows- Charity 19 Statement of Cash Flows . Con5011dated 20 Notes to the Consolidated Financial Statèments 21

AGE CONCERN SOLIHtJLltradlng8$ AGE UK 50LIHULL Ic0￿panY number.. 031800621 Company InformatloTr lor theyeai Ended 31 March 2Q23 DIRECTOR5 AND TRUSTEES: D C Mattocks (Chair to 30 November 20221 S R Tomllnson Ichair from l December 20221 L E Bourne Pchauhan C E Murr3y lappointed 30 November 20221 P J Oakley R M Paulln (appointed 25 May 20221 N C Robinson A J Rolf (appointed 27 July 20221 SECRETARY.. A F Hastlngs CHIEF EXECUTIVE OFFICER: A F HastinES REGISTERED AND PRINCIPAL OFFICE: The Core Central Library Bullding Homer Road WÈ%t Midlands B913RG REGISTERED NUMBER: 03180062 IEngland and Wales) REGISTERED CHARIIV NUMBER: 1055887 SENIOR STATUTORY AUDITOR.. Mr J Sea8rave FCCA AUDITORS: Seagrave French LLP Statutory Auditor5 I Poplars Court Lenton Lane Nottingham NG7 2RR Page I

AGE CONCERN SOLIHULLtradlnga5AGE UKSOLIHVLL (Company number.. 031800621 RÈport of the f)4rectors and Trustee5 fDr theyear Ended 31 Maith ZOZ3 The Directors ènd Tru5tpe5 pr￿en1 thelrfeport and conSol￿ated financial statements for the year ended 31 March 2023. OBJÉCTWES The Chariirfs objects are to promote the lollowini purposes for the benefit of the publK ?ndlor older PEDple in and around the Metropolltsn Borough of Solihull= preventin8 ￿ rellevingthe povertyofolder people adv&ncln8 education preventing or relieving slcknes5. disease orsufferifig In dder people (whether erT50tbnal. mental or physicall promoling equallty and diverslty assisting older peoplÈ In need by reason of ill-health. disablllty, ftnancial haid5hips. social exdvsion orother dlsèdv3nt3ge and such other charitable purposes for the benellt of older people 25 theTru5tets may from time to tlme dedde. REVIEW OFCHARITABLE AcfiviTIES AND ACHIEVEMENTS In measuring 0￿r work on behalf of older peopk In Solihull, WÈ look ai rhe succes5 of each servlce we provide and the benefits they have brought to the people are seÈ upto help. We have referred to the guldance contained in rhe Charity Commi55iDn'$ 8uldance on publk benefilwhen revlewlne our2Ctivitios and in planThingfuture actlvltles. We group our achievements ir¢to four areis of acEIon, all of which we may use to address any particular i55ue'. In&bllnE older people to get ir*volved in 5hapiftE their world so that it bett£r Meels theirneeds PromotlnE ptyslllve athtudes to ageinu by recogni￿n8 thp. valuable contrlbution that older people maketo our society Supporting olde.r people through a wlde range of services, dellvefed ways that older people want Working with and for older people by Invofving omer peo￿￿ In dll t￿t we do in very practical ways which prorYvJtes their health, well-belnÈ and Independence Rlslr¢g to moÈi newthalleDges The la5tthree years have taught U5 ihat, as an organisation, WÈ are resilient 3nd adaplabk and can rise to a challenge. Throughout thls perlod we have adapted our of worklng and conne¢tinE with people as social conditlons changed and are proud Ihat we have been ableto continijp ro provide our 5ervl¢es. We havc alstr witnessed thejoy that most people have shown in being cwt and 3tNJut 3Ealn and spefiding time with other5. T￿r Is to say that tlie Smpactofthe Covid-19 pandemic has nDtca5t a longshadow. Solihull has many residents wh￿e ment31 and Ph￿1¢31 health and wellbelng has been negatwcly impacted and who will need more support io feel stron& confideTrt and independent agaln, The difficultand thallenglnE times have huweverempha5i5ed whatwe havÈ always known.. Ihatour suff and voluntperteams are amazing and give so much in effort and dedlcalion to the resldents of The C05t of LlviThg crisis h35 had a big Impact on thousands of older ppople in Sollhull. Even thosÈ who thought that they were reasonablyflt)anclally secuie found the massive hike5 in fuel costs very worryin& wlth some sadly deciding thai rlsklng turningoff the heating was preferable to not belng 8Ne to pay the costs of keepine it on. Following on from the pandemlc 2022-23 has been a yearwherp rThorE than ever, it was vltal rhai Age UK SolihL¢II remained a strong and effective charty to rneef the ever-growing Treeds ol our residents. 0￿r serylces continued to evidence hlgh levels of impact and public bEnelit for everyone In Solihu11 as we strive to meet our 8oal of maklThg Solihull a great place to grow old. Enawlfflg People 2022-23 saw the fourth yearol our contrèctto prowlde Cornmunlty Advlce Hubs in Solihull worklngwlth 50lihull Mlnd and rhe D15ability Resource Cenrre, demonstrating the Local Author4tls continued cimnrnitrnent to the borough's prevention ind ear intervention service5, respondI￿g to local and natSon31 prlorltie5, a5 part ofits Community Wellbeing5ervlce. The numberof cllents acce551ng the CommunltyAdvlce Hubs durfn8 2022-?3 werewell back fo the pr￿pandeMIC levels seen In 2019-20. Page 2

AGE CONCERN SOIIHiJLL tvadlng a5 AGE UKSOLIHULLICompany number: D31800621 Report ol the Director5 and Trustee5 Icontihuedl forthe Year Ended 31 March 2023 IIEVIEW OF alARITABLE ACTIVITIES AND ACHIEVEMENTS Icontlnuedl Énabling Petyple Icofttlnuedl The Wel¢ome Desk fJnctlon whlch was dosed completely durns lock-dowrk in 2020-21 aTrd only part1311yopened the following vear, saw 2,337 people, and generated I￿43 contacts, a tWEe Incr￿ase on the 282 peopSe and 497 cor*lacts dealt wlth in 2021-22. The South Sollhull Htsb dealtwith 4,461 people and generated 16.364 coAta¢ts, compared with 3,185 people and 15,691 Contact5 In 2021-22. The Notth Sollhull Co¢nmunlty Advlee Hub supported 2,557 people and generated 9,626 contscts, Rumbers higher rhan t¥e-pandemic when 2.225 people were seen and 8,861 Contsct were 8enerated, The All-Age Beneflts serv4￿5 successfully claimed E3,149B60 forsolihull residents In 2022-23, more than half a ml11ion pounds more th3n 2021-22 and 3 riew reiord for the setvl¢e. Ta achieve this during thevery ch211on8lngyear of the CO￿ of Liwlng ¢ri51s w35 particularly 8ratifyingfor our hard working st3ff and volunteers. Of this, £54LOQO in Attendano Allowance was claimed for older people through our Volwteer-led AttendanceAllowance Clalm servKe. The Dlrert Payments Infomiatlon 8nd Advlce Serv1￿ was accessed by 6612022.. 551 new client5and helped 3Z4 12022., 2771 peorée to manage their persorpal care budgers 2nd find the right klnd of suppotl to meEt thelr care needs. The Sollhull Winter Warmth Campalgn has been delivered by Age VK Solihull on behalf of 5ollhull Council 51nce 2th)S. This yearthe project recorded L311 client512022., 9121 and 4,73212022.. 3,4281 contacts. The C05t of Llving crisis has undoubtedly had 8 mèjor Impact on re51deni% of Solihull, p3rticulartyolder people, those Ilvlngwlth dlsabilities and fatnilleswithyoung r.hSldren. In the year 2022-23 Age UK Salihull And the C(￿mUnItY Advlce Huhs dlstributed grants of É514.770 to 3946 households. This was malnly from the HousÈhold Support F¥nd but also Baron Davenportgrants and grants from various CharStableTrusts. Ptomotthg Pl￿tiVe Attitude5 to A8elng Saleguardlng Adults At Age UK Solihull. wp. lakevery Seriously the need towork In a waythat prevents harm and PTOtects th(tsewe support. We ac￿pt that no agency can do this alone, and that It Is only by worklng in partnership and making Safe¥￿[dIng everyone's business can we hope to keep people Safe. We are committed to ensuring thatall relevant staff ond voluntee15 undersv4nd their responsibllity, have the relevant training and D8S theck5 in place. We slt on the Sollhull Ad￿ltSaleEU&[dIng 8t)ard and chair the Fng3EP.ment and Prevention Sub Committee and ensure thal Lhe Voluntsry and Communitysector in SolShull arewell represented as key player5 in the prevention of 3bu5e vf older and vulnerable people in the Borough. Portnershlp workl Age UK Sollhull continues tD work lft p3rtnersh¥p wlih statutory and vgluntary sector colle•gues In Solihull to athievp. the very best outcomes for our client group. Thts has again been evident in Ihe lastyeèr when 8maLing Lhlngs were achieved by peop pulling together to support those In need thiough the Cost Df living crisis and the aftermath of the Covid-19 pandernic. We also work closely with our colleagues at Age UK and the Age En¥l2nd AssocS8tion on our common aims for older people and are active members of the Age UKWes1 Midlands Regional Board and Network5. Durlng the13St year, we have also forged a doser worklnE felation5hlp wsih theA8e IJKS In the East Midland5, whlth h35 proved io be a good way of sharfng best pr3Ctice. We were pleasedto be asked again to use our expertise wlth older people to take part In i second piece of research with the Unwersiry of Biiminsham entitled..'When Ihe money runs out- C?pll31 depletlon and tran51tion out of self-funded care,. Whlle we all knDW that many care service5 are expenslve and will ovef time use up a large prOpo¥￿0Th of 3 person'55avSngs, Ilttle is known atx)ut peDple's eXper￿nCe ofasking for supporl or wh3t happpns when there is a change from self-fundlng to ¢ou)cll s￿pPOrt. Thls research w111 focus on thatgap In knowledge with result5 due out nexr year. Page 3

AGE CONCERN SOIIHULL tradlns 35 AGE LIK SOLIHULL Icompany numbpr.. 0318Q0621 Report ofthe Dlrertors and Trustees l<ontknuedl for the Year Etlded 31 March 2023 REVIEWOF CHARITABLE ACTIVITIES AND ACHIEVEMENTS I￿ntInued} Supportln8 older People rolder Peoplds Inforrnailon and Adv1￿ SeNl¢e has sepn an Increase in tlie number of older people aceessingthe seNice, up from 1,641 In 2021-22 to 2.014 In 2022-23. 2nd 2.5 times more than the pre-pandernic year of 2019-20. Thls Is a spEclalist service whlch require5 Staff to h3ve a high level of kmwledge ar4d experience In a wlde ra￿e of areas IncSudin8 housingi care and independent livine and 3 Who￿ host of other 15s￿e$ which impatt on ihe lives of older people in Solihull every day. 1• 2022-13 a new 5eNlte commenced, Houslw Related Supporl providlng support to resldentsof Shelsered Housing Schemes In so11h￿L1. Fiorn June 2022 to March 2023, 116 people wwe supported by this service. The IT￿[nE People Togethe¥ SeTvlcewhlch covers our Clubs and Befrlending acti￿tieS had iwo ex￿PtiONallY busyvears in 2020-21 and 2021-22 with ihe hlgher call on our service5 due to the pandemlc. In 2022-23 referrals settled to a more mana8e3ble level of 268, indicatlng th3t for some people atle8$1, life w35 returnlng to some kind vf normal. There reroin52 largewalt14)g list forour very popular lunch clubs, hdped no doubt by the fact Lhat they are mostly held l) pubsl At any glven time, there ore approxlmate 55U dient$ involved In the project. Voluntser Dumbers wlll Probably never be as hlEh as theywEre during the lock-down periods when rnany people were furlou8hed and 59 had time tts help the cDmrnunity, nevertheless there were 144 volunteers supportln8 the service in the ￿51 ye31, which15 hearlenin¥. The IlnklThgVeteransYogethEr Project. funded by the Armed Forces Coven&ntTru5t Fund, carne to the end of Its two year funding perlod In 2022-23. At COTnpletion wp. were over targetwith 355 olderVeter?ns involved In al le3St one of Lhe 5traDds of the project. The project provided additional support forveterahs to connectwith tlieir peers and thelrwider communlties and five day trlp$ 10 places chosen by Ihe Veterèns and two pafties were held. The135ting ￿ga¢¥ of the projett is the ongoinR coffee mornings and the publicatiun of 3 book.. ￿eMOrIes￿l WLrrtlme ondAttlve Serylce-sollhull Vetemfts retollertlons oAw¢rf andodfve5ervicEocr055 the yeors,. Vle thank all VeLerans for thelrservice to their cvuntry. Worklwwlth and For Older PÈople A8e UK Sollhull's onlychargeAble servlce, the Home Support Servlte was hit very hard by the pandemic as Clients feared the tran5mlsslon of Covid-19 Into their homes. Threeyears later, we are still 51ruggllng to get backto pre-pandernic levels, but It Is on an upward trend. OUT maln challe￿e 15 the diffi¢Lrfty in recrulting to the Home Support Worker role. We recogni5e that thi5 Is true for a lot of Dartikili3ry Care and NHS setvice$8£r055 Engltfid. not just in Solihull, so there is & lot of rompetition for pe.ople wanting to work in the sector. The prollferation of new Care Home facilities In Solihull over the last few years has wdoubtedly exacerb?ted the siru?tion but we 3re hopeful thal people flnd worklngfor a Charity fulfillinÉ especially given the flexlbllitywe offer. We 4re averaging approx*mately 710 hours of Home Support per Fnonth. The Home from Hospltal SeNl¢e enables timely dlscharges ffom hospilal togeiherwlth post-discharge Support. It works closely with the Ho5Pltal Soclal WorkTeams and provides a range of practical help and support io help a person Settle back into home followlnE a slay in hospltal. Hospital Stays can often be unexpected and cause anxiety, Pa¥tKularly for ihose older resldents who do not have family or frlends t]earby. In 2022-23. 158 people were Supported by the service Lu be safelydischarged horne. Ourpartnershipwllh the South Central Solihull Primary Care Nelwoik delivered social pres¢riblng servi￿5 lo 158 patients of 4 GP Practltts in 2022-23. The Soclal piexrlbln% Serv1￿ aSmsto suppurl patlents with non-medlcal igsues and connect them to serylces and attiyitles to meet thelr wider w211being and social need5. Our P05tural Stability Instru¢tlon classes funded by Birmlngham and Sollhull ICB Ilntegrated Care B03rd, previously Clinlc31 Commissionlng Groupl are the only evidence-based strength 3nd balance Èxerclse for those 5ufferinÉ frequentfalls. The service has again exteeded its target number with 20612022.. 1801 people startingthe 2(kweek programme ID 2022-23. The outcomes forthose uslThg the service ale out51andingJ With 91% of those successfully completing the pragr3mme nor havlng h3d another fall thB post programme mgnltoriTrg period ènd 98% Coniinulng to underiake exercise followlng theircompleliDn of the course, Following oll f¥om the partTreishlp with Public Health to dellver a Dlgital Champlons Pvole£t, we were succe55ful In blddingfor an 18-month programme funded by the national Age UK. The 5ervice1s vital to ensuring older people tèn connect to digital pl3iforms including em311, baDking, 5hopplngi sacial rnedli etc. From June 2022 to Marth 2023, 124 people recelved Thgit31 Support tutorials eIt￿r one-to-orbp In Ih¥r own homes or in gioupclasse5. 37 older people took advantage of the tablet loan stheme. 588 older peoplewere ¢nvdved In awareness-ralsiDg sessions across the borough. Page 4

AGE CONCERN SOLIHUILtr4dln%as AGE UK SOLIHULLICompar)v Thumber.. 051800621 Report olthe Directotsand Trustees Icontinuedl for the Year Ended 31 March 2021 VOLUNTEERS Volunteeis have beefi at the beating heart of ourwo¥k wlth Older and Vulnerable people ihls last year, both supporting ourclienis with Informatlon, benefits tlaims, befrlenin8, clubs and SUPPDrting our seThlceswith adminlsiratson, We are proud to note that over 2022-23 3BI (2022.. 3531 vduthteers, a rtlio of neaFly 7 voluntet¥s forevery 5tsff member, supported tyjr chariiy. We are truly an excellertt eKample olcare, Compassion 3nd ¢ommtsThity activity. REVIEWOF FUNDRAISING ACTIVITIES Our main fundralslng actlvltie5 Contlnued to be our reiall shops and the varlous activities of our Fundralslngteam-grant app11cations, eiictsuraeingevents by and donatlOTrs from local businesses, schoo15 3nd organlsatlons, and generating publl donations. Our Home Support Servlcc ￿ a1$0 priced to make 3 5m211 tonrrlbution under normal operating conditions. The year under rewlew began optimistlC311y 35 ihere w35 Conf￿enCe that, for most, we were now leaving the ihreèt of Covid-19 behlnd. However, as the year progressed and the rate of inflallon Yose, a newthreat lo fundralsinE, the Cosl ul UviDg crisls, emerged. After two very di51UPted years, from April 2012 wewere pleased to see our shops In Hobs Moat and Castle Bromwich being well 5UPPOrted and t3kin&s increasing, There is no doubt thatthe value lor money our shops offer4nd the part they play in mowng towards o more sustainable economy, both helped make 2022-23 a good year forour retall operation. Sales from our chBrity shops totallEd £136,238 in 202?.-?.3. and gen2r3ted a surplu5 of 3 Illtk over £15,000 forthe year. Thi5 progress w4$ however being mstly achieved by our Hobs Moat shop, so we took the decision during the year undei review io renew the lease on our Casd Bromwich shop. Wewere sad tD see ihe shop close after having traded ihele for over 3Uyeais bul it was b￿0M￿nI SncreisinBI¥ flnaDciany unviable. A1thou&h the Castle Bromwlch shopcontinued to trade upto M￿-April 2023, we have Includpd thoseweeks of tradlng and a11 of the costs of c105ure linduding redundallcy cost51 in the figurps forthis yeaT. ThE Costs of c105ure Jmounted lo £21,649. We keep an eye o¥) the shop vacancies wlthin the borough and would consider openin& another If suitable le25e temis were8valable. Our Fundrai51nE Team raised a ￿[31 of £96,74912022'. EI40,3861 from donalions. legacles. Erarst applicatlOn5 and general fundraising. Of the tot31 raistd £57,64212022.. £78,741> was unre51ric¢ed Income. We found it partlcularly difficult to secure unrestricted Érant fundin8 In the year under review. We also suspect fears 8bDut the cost of living are impacting the level of dondtk>Dswe are receivlng wlth the tDtal in 2D22-23 being80% of that recelved In 2021-22. Howevvi, on the positlve side, we are bulldlng our number ol regular donors aNd have more local busine55es orÉanislng fvJndrai5er5 for us, and we at last saw more iThcome coming In from events 3s lifè returned to nDrmal In 2022-23. Age UK Solihull did not use professi0ffl31 fundralser5 or tommercial participatDfs In theyear ended 31 March 2023. We are registered with the Fundrai5inÉ Regulator aad adhere to thè Code of Fundraislrig Practl¢e. We also have a Fundraising Policy in place, which Includesour approoch to protectlng vulnerable people when fuDdrai5ing. We have not ieceived any complaint5 about our fundraislnE activities In the year und￿ review, Foronline donations the FundralslnÉ Tearn use5 and encourages it5 SUPPOrters to ￿se recogni5ed fundraising platforms (such as JustGiwingl whlch have robust reporting and monit¢rSng systetns. It uses CharilyLo8 35 It5 supporter database and record5 Informalion donors, Ihetr support, Glft Aid status and marketlng preferences In Itne with GDPR regulation5. Vulnerable people can be flagged as such on the System our fundraislng approach is tailored accordingly. Supporters Ire given the Opibn to opt in oroptout of marketlng at anytitne and permi5*0n to use their photograph is documented. The safety of the p￿blIc, our supporters, and ourvoluntetrs aod 5tsff at ourfvndraisiog events is always considered c3refully. A Risk Asses5meDt is undertaken and we ensure sufficient Staff and volunteers are present based on the number of attendees and iype of evertl. Staff and volunteers 3re briefEd their rol￿ and respgnsibilitie5 On an event byevent basis. Our Home Support SÈNlce wasn't able ttr expand its ailivlty aswe had hoped In 2022-23 and is prlmarfty being held back by the difficuk¥ In recruiting Home Support Workers to replace ihose that have left over the last fewyear5. It broke even (n the year under reviewwiih support from some additional lundlng. We havE also been 3ble to secure 50me additional funding for 2023-24 to continue runnlng the 5eNice and give it litne to recruit and recover. We see our Home Suprx)rtSeivice 3$ an Important part ofour charitable ailNitles and we know th?t It 15valued by our dients. Page 5

AGÈ CONCERN SOLIHUILtradlng a5 AGE UK SOLIHULL (Company numbeT'. 031800621 Reportof the Dlrettovs and Trustees IcontlnuEdl forthe Ytar Ended 31 Mar, afteraccountlngfaran actuarial1055 Df £23,OQQon 0￿r defintd benefit pension scheme. Ourprindpa1 funding50UftescontiDueto becontractswith ourlocal 3ulhorityand IC8whlchfund much (but notalll ofourlnforrnatlon and Advice services, Postvr31 Stdbilily Instruct￿￿ and Linking People TDgether. We wero also funded agaln in 2022-23 by our local authorllyt<> dl.qtribute the HouseholdSupportFund andto provide the Home from Hospital servlce. The nationalA8eUKthariwm2de some funding 3vaSlable for Digital ChaMp￿nS work and uther funding to 511PPnrt Ioc31 Age UKS with the impact of the Cost of Livlng Cr￿]& At 31 March 2023 the CharSty had restricted reserwes of £306,19312022: E263,3831. Rest¢lts by individual sevlce lsne were mixed dependlngpnwheth￿ wehad been able tosecuretFEaddition¥l grant funding needed èndlor how quickly staff varancleswerefilled. We 3re gratelul that our Ioc21 authority ha5 a8reed to uplift the valuE of gur main contratts by G% for 2023-24. Thls. wgether with h2vin% good reserves. enabl￿d us to giye our staff a cost of INing increase from April 2023 of 7% lo help them weather the price incfea5e5 we are all facing. We are budgeting a small defict overall a¢ross all of our rpstiicted 5eivice lift￿ in 2023-24. Our totsl income In the year under rpvie.w w25 £1.905,540compared to £1.750,753 the ye3r before. Thls Sncrease of E154,787 c3me mostly from increased retail intome Iwhich will not be maintained with Lho c1ts5ure of ihe Castlp. Bromwch shopl, and Increased actlviLy for P05tLwal Stability Instruction, HO￿ehoLd Svpporr Fund and Home from Hospit315ervitss (none of which we have been funded tD repeat in 2023-241- Sowe expectourlncorne for 2023-24 to ieturn to around El.7 rnillion. We have reviewed ourfree reserves pollcy and curreDtlycalculite that, based on i>urcurrent activitie5 and prlncipal rlsks, we requlre mlnimum free resetwe5 Qf berween E300.000 and £350.(N)O. We believe thi5 would piovide us with the resouice5 to manage 5ignilltani change to our a¢rivitie5 should that happen in the future. As at 31 March 2023 our free reserves were £266,16912022.. £200,719> after makin¢ allawance for the carrlng amount of fixed 3$5ets and deslgnaiions. We continue to deslgn4te £60,000 to meet our short twm defilled beneftt peTr5ion scheme obligation5. We also designated £46,917 at the end of the previous year a5 a fund for Investment In new Income-generating ide35 and E14,532 was used In 2022-23 to boosl our fundralslng resources. Thls designated fund Stands at £42,385 and we have 2greed to contlnue using it to Support our fundraising r￿our¢￿ in 2023-24. Consequently at 31 March 2023 our free resetves are lessthan our target range by £34.000 to £84,000 which is a sma11 Improvernent compared to 31 IA3rch 2022. We are confident that our unrestrlcted SOur￿S of income wlll continue to prodLKe surplwes in the comingyear5whlch will boost our free reserves posltlDn. Page 6

AGE CONCERN SQUHULLtradlnE asAGE UKSOLIHULLICompany humber.. 031800621 Beport of the Dlre£tors and TrtsstÈes Icontlnuedl tOT the Year Ended 31 March 2023 PLANS FOR FUTURE PERIODS Forty years on 5t11 I work(ng hard to make Sollhull a great pla￿ to grow oldl Looking back over the years, it is Interesting tD rnember that Age Concern had il5 ofiESns during ihe Second World War. whl¢h made life morè dllficult for older people In manv Way5, but also revealed thlyr exlstlng problems. Itwould be fair ta Say that the Covid-19 pandernic and the Costof Llving criss have done pretty tnuch the same thlnÉ- exposed the vulnerabllities ofolder people to lonellne55 and soclal Iso13tKin together wlth the helEhtenEd health risks wsed by belng cold OF not havlnE enaugh nutritious food to stay healthy and well. We reco8nlse that Solihull shares many characterlstics with England as a whole. but it also has a range gf unique eh3llenÉes. A larger propt>rtlon of the Solihvll popJlatlon ls aEed 65 and over compared to £nularsd and this group is projected to be the fastest growing population £ohort over the next 20years, in particular Lhose aEed 85 and ovtr1+3,5LNJ by 20411. Thls has implicationsfor many services, particularly rislngdemand for health aRd 50clal care, 3nd wi11 UndOu￿edlY have implications for the range of servl¢es rhat we offef or mightwish ro offer in thè future. Going fomard, we tteed to ensure that we reach and are accesslble to older people, th•r carefs and thelr families In the ways that suit them, to support themwlth the Impartial personèlikd. and expert information and advke they nted. We are in the prlvlleEed positK>n of being able to speak to old?.rpeople day in day out, so we are tonstanrly learnlng more about rhe challenges older people fa￿, Bnd ionstantly lookig to provide appropriate seNkes or solutions to thDS challenge.s. A5 we celebrate our Ruby 3nniversary from Mareh 2023, we will remain grateful For all Lhe hdp and support we get and look fonvard to the next 40 ¥e8rs wilh hope and enthuslasm that WÈ will be here when we are tteeded. RISKS MANAGEMENT TheTrvstEes have is) place a pro¢es% to identify risks and Implement risk mènzgement strategles. A Rlsk Register Is maintained and revlewed at lea5L iwlce a yearwhich identlfes the risks the Charity could face uslng Charity Commisslon EuidElines, score5 them In tums of likelshood ofoccurrence afid putential ImpacL and Ide.ntifies the means Df mlllE3tingthe5e rlsks. An actlDn plan 15 developed for those mitigation actionswhlch it IS 2gretd should be put ID place or exSstingoftes Improved. We consider that the principal rlsk areasAge UK Sollhull currently lacts, t¢gether with our mltigai¢on actions, are.. LD5S of key staff, Includlng proloDge41 Illness- we have had some turnover of key sraff rpcenuyalld we know that the jobs market 15 very much In empk>yee5' favour at the moment. We have spent considerable time resources In recent months ensurlnE that our polKTe5 and procedures are up lo date. We have also examined our O￿an7$allon3l struciure, Clatifying ro1Ès and responsibilitles, tre3ting new role5 wherewe thought needed to spread the responslbiliti￿s more, and making a clearer reptyrting5tructure to improve succes5i9n planDing. Servlce dell¥evyquallty- we recognisÈ thèt havlng unfilled vÈc8ncies, reliance on Sub-contra￿orS forsomÈ parts of ou¥ work, and Incre35ed demand for our services could reduce the qualiiy ofour service dellvery. We pride Duf5elvos on providing rdlably biglFqu8lltyservices in all of our activities and know ihat this is an important lactor in mainlainingthe good relalonshlps we h3ve wlth all of our funders, clients and supporters. We h3Ye had some success In recruitsn&to roles recently and have increased the level of managementof our 5ub-¢onrracting arrangements. Employment Issue5 eg. burnDut/5tre5S-the13SI three ye3r5 have been extremely defftandlne for our staff and partlcularty Iront-line staff and current acti￿tY rates remain hlgh. Workload5 are r%ularly monitored and we ensure that Staff take iegularat¥nu21 leave. All of ouremployees have ac£ESS to a free thlrd-party Employee A551stance PraEramme that promotes wellbeSng and a 5trone workllife balance. Slgnlllcanr iellance on volunteÈrs for the dEllvery of some Df oursetvlces-some of our artlvltles are fellant on sufficlent vdunteer5 CDmiftg forward and we ère finding that recrulting suitable volunteers Is becomin8 more dlfficult. Thls had to us havingwaltSng lists for our linking PeopleTogeiher services. We conllnue to invest in a Volunteer M8naEers0 that we can provlde a rewarding volunteerlng e¥perience. A 5aleEuardlng ¢omplalnt-a$a service or8anisation worklng with vulnerible people we feel thatit is1mportant to keep the issue of safeguarding hl&h on our agenda. Whllst we are confident that our safeguardlng policles and practices are Sourd and firmly embe(fded in all that we do, we do recognlse how daTnaglng a Safeg￿rdIng coTriplalnt could be, whether 11 Is well-founded or not. We have 3 Safeguarding Lead responsible for ensuring Ihat safeguarding Is addressed in procedure5 forall acLlYltle5 and safeguarding Irainins Is mandatory foT all stsff. PaÉe 7

AGE CONCERN SOUNULLtradlng as AGÈ UK SOLIHVIL IComp4rbV Thumber.. 031BOD621 Report of the Dlréctor5 and Trustees Iiontlnuedl forthe Year Ended 31 March ZOZ3 RISKS 14IANAGEMENTl¢ontlnuedl Concentration ol Incrrfne $ource5- we have slgnlficant depÈrKlence on slatvtory cumtracts. Our contrads wSth our local authority were renewed In Ayll 2022 for 3 perlod ol two and half years $0 we are in a stable position for the short-teim. In 2022-23 we were suciessful In securing funding for some ntw proJects- Home from Hoswt31 and Digltal Champion but these ￿11 complete in March 2024. We recognise the need io expand and diversify our activities, both resiricted 2nd unrestrictÈd and contlnui)usly monltor what contracts we could bld for orgrant funding we Could apply for. We have earrnarked thegrant5 we were given byAge UKwhen our insurance 5eivKes ￿￿Sed, as a fund for Irivestment in new incorye-generatlngactivities and we will continue to use some of thi5 in 2023-24 to develop new fulldrai5ing Str￿mS. In add￿tIOn we have restrucluring planninE IJ plate sheuld contract5 notbe renewed. Cyberthreatsldata theftllTseturlty-we know thatdata breaches ale becom¢ng more common and fraudsters are becoming more sophistlcated. Cybersecurity iralniog ￿ now mandatory for all of staff. We plan to review our Fi3ud Management pdlcy and procedures during 2023-24. STRUCTVRE. GOVERP4ANCE AND MANAGEMENT The Charily Is coTrstituted as a company limited by guarantÈÈ and 1$ governed by 3 Memorandurn and ArtScles of Assoclation. All Director5 of the ¢ompany are èlso Trustee5 of the fharity, and there are no other Trusrees. The Board of Trustee5 Is the L¥)dy responsible for the governance and performance of the Charity. It m¢ets six times a yeaT and receive5 reporL£ from two fortnally constlluted sub c¢)mmirtees'. the Finance and General Purpose5 Committep. andthe Human Re50urcesComrnittee, both of which meet up to 12 time5 per yedr. Each 5ub-£ommlttee ha5 5pedfi¢ terms of reference a•d functions delegated by the 8odrd and b25 a Chalr appolntp.d bythe 5ub-commlttee. All Trijstee and5ub-comTnittee meetings receivE wrltten reportsfrom and areattendEd bythechief Executive orri£erlAF Hastingsl and other members ofthtsealarmanagernenttearn as appropriate. The remunerationolthecharity s key rnanageinent personnel 1$ Set by referente to other 5imikr Age UK'5 Jnd other slm¥ar local voluniary communlty secror organisations. The Board of Trusrp.e.s has the power to appoint additlonal Director5 and Trustees Bs It tonsiders fit to do so. There is a forfflal procedure for tht 8ppointment of new Dlrectors and Tru51Ees to the board whlr.h aims to ellsure that an appropriate balance of Skills, experlence 3nd backÉrouNd is athieved. All Dlrector5 and Trustees are submitted for re*leciion every threeyear5. The Directors Tru5teE5 duilng the year under revlewwere-. DC Mattocks Ichair to 30 November 20221 S R Tomlinson (Chalr from 30 Novetnber 20221 L E Bourne P Chauhan C E m￿rra¥ lappointed 30 November 20221 P J Oakley R M P3ulln13ppointed 25 May 20221 N C RobinsD A l Rolf lappointed 27 July 20221 RELATED PAxfiES The Charfty owns the total Issued share capital of Age Concern Solihull Ttsding Limited trading as Age UK Sallhull Tradln& &e UK Solihull Trading has nut iraded since March 2018. Page 8

AGE CONCERN SOLIHVLLtradlntas AGE UK SOLIHULLICompany nurnbpr.. 03180(hS21 Report of the Dlreclor53nd Trustees IcvntlThuedl for theyear Ended 31 Marth 2023 STAIEMENT OF DIRECTORS AND TRUSTEE5 RESPONSIBILITIES The Directorsltrustee5 are re5ponslblÈ for preparlng Ehe Report of the Directois and Ihe fittanclal statements In accordarKe with 8pplicaNe law and regulations. Comp3ry law reQ￿IreS the Directorsnrvstees to prepare financ131 statempnts for each financialyear. Under that lawthe Directors have elected to prepare the financial statements In accordan¢ewiih United Kingdom GÈnerallyAciepted Attounting Practice Iunited Klngdorn Accounting Standards and appll¢ible13wI. Utder company1aw Ihe Directors must not approve the financial st4temenis unless they are ￿tI$l￿ed th8t they 8lve a troe and fail view Df Lhe state of affairs of the company and the group and of the surplus or deficit of the company and the group for that perlLNI. In preparing those financial sl3tement5, tle Olrector5are requlred ro.. select sult3ble atcountlng polioe5 and then apply them con515tently', make judgements and e5tlma¢es that are rtasonèble and prudent. prepafe the financial statements Dn the going concern basis unle55 It Is Inappropriate to pre5um¢ that the companywlll contl*ue In business. The DirectorslTrustees are rÈsponsibk farkeepingade.ouate accountlngrecordsthat are suwiciontto show and eKplaln thecompany's tran53Ctions and disclose with reasonable 3ccuracy at ony tlme the financ131 posltlon of the company and the group and enable them to eTrsure that the financial statements comply with the Cvmpanles Act 2W& They are also respon5ibk for safeguarding tho èssets of thecompany and tliEÉroup and hence fortaking reasonable steps for theprevention and detectlon offraud andother irregularities. STATEMENT A5 TO DJSCLOSURE OF INFOflMATION TO AUDITORS So far 35 ea¢h Dl¥ectornrustee is aware, therels no relevanr audit Information of whkh the tompanvs audltors 3re unaware, and each tl'rectorlTrugtee has taken 311 the steps hel5hc should have taken to make hlm/hersetf &ware of any relevant audit iDformatlon and lo establish thai the company'5 audltors are aware of ihdl InlormatiDn. Thls rp.port h35 been prepared in accordan￿ with the special provlslans of Part 15 of ihe Companies Act 2006 relating to Small tompanies. APPROVAL Thls Report was approved by the Board af Di¥ecknrs andTrustee5 on 25 OcLobE¥ 2023 aTrd Signed vn it5 be￿lf by.. S R Tomllnstsn Chair Page 9

AGE CONCERN SOLIHULLtradillg as AGE UKSOLIHULL (Company Thumber.. 03180062 Report of Ih(lep¢ndentAuditor5 to the Members of AGE CONCERN SOUrfULL tTadlnE as AGE UK SOLIHULLILlmlted by Guarantee) Oplnlon We have audited the Ilnancial statements of Age Concern SDlihull trading as Age UK Sollhull Ithe'company'l and Its sybsldi21ies (the 'Éroup'l for the year ended 31 Marth 2023 whith compr￿Se the statement of Fin8ntial Actlvllles, Ihe balance Sheet and Notes to the rinancial statements, Includi￿ 51gnilit2nt accounlin8 pollcies. The financial TepJrtinÈ framework thai has been applied in their preparallon is appl1cable1awa￿d United KingdomAccountingStandards, including FRS 102 The Financlal ReportithÉSt3ndard applicable in the UK and Republlc of Ireland Iunked Klngdom GenÈrtllyAccepled Accounllng PraftlcÈl. our optnlon the flnancial statemenis.. glve a true and fair vlew of the state of the Éroup's a)d the company's affalrs as at 31 Mafch 2023 and of its surplus for the vear then ended.. have been praperly prepared in accordance with United KingdDm Generally Accepted Accouniing Practi￿,. and have been prepared In accordance wlth the requiremÈnts of the Comparyes Act 20(￿. Basis IOT oplnlun Weconduttedouraudit in accordancewith Internati(￿81StandardS onAuditinglUKIIISAs IUKII and appllc2blÈlaw, Our respDn5ibilities urder those st3nda¥ds are furthEr des¢rlbed in the Aijditor's respon5ibilitre5 for the avdit of the financial statements section of trur report. Wè are independentof the ctsmpany ill 3ccordance wSth theethical requiremenis that are relevantto our audit of the fin3ncia1 statements In the UK. Including the FRVS Eihieal 5taftd3rd, and we have luifilled our othèr eihlc41 responybilities In accordance with thest requirements. We bdieve that the audil ¥vSdence we have obtained is sufficient and approp¥late to provide a ￿$15 for our oplrKon, CondusSons relatlng to gDlng wncern In audillng the financial sta￿Menty we have conduded that the dlreciors. use of the going contsrn basis of aceoundng in rhe prep3r3tion of the financial statemenrs is appropriate. Based on the work we have perforrrbed. we have not Ident1f￿d any material uncertalnties relating to evenis or conditions thal individu8lly or colle¢tively may cast 5igxifl¢ant doubt on tht company's ability lo contlnue as a going conEern for a perlod of at least tsvelve month5 from when the financial statements are authorlsed for ￿$sue, Our responslbilities and the responsibilitie5 of the direciors wlth respect to Eoingconcern are descrlbed In the relevant 5ertlonsof this report. other lrtfurm&tlo The other lThfoimatioTr cornprtses tFt Informatlon Included in Ihe annual report other thafi the fi'nancial satements and our atsdltor's report thereon. The direclots are responsible for the other iDformation tontalned wlthin the annual report. Our opinion on the Ilnancial stateTnents does Dot cover rhe other information and, except to the eKteftE oiherwise explicitly stated In our report. wp do not expre55 any form of assurante conclusion thereon. Our responsibilily15 to rpad Ihe other inforMat￿n and, in doirKg so, consider whether the other informalK)n is rn3terially inconsistentwith the financial statements, or our k)owledge obtained In the course of the audt,oroiherwlse appearsto be rnateriallymisstated. Ifwe ideiitifysuch materlal in¢onslstencies orapparenl mate¥ial misstatements. we are required to determiRe whether thls Elves rise to a material misstatement in the ftnonckl sratements themselves. If, based o the workwe have performed, we conclude that rhere is a mae¥lal misst3tement of this orher Informatlon, we are required to report that fzct. We haye nothing to report In this regard. Oplnlonson Othr matters prexrlbed by theCompanlesAct 2006 In our opinion, based on the work undertaken in the course of our audil.. the Information given the directors, report for the financial year for which thÈ flnanclal statements are prepared Is COnY5teDtwith the financial statÈmenis' and thedlrectors, rEport has been prepared In accordan￿with applicable legal requirements. Page 10

AGE CONCERN SOLIHULLtradlnga5AGE iJKSOLIHULL (Company number: OIt800621 Report ofthe Independent Audltois to the Mefftber5 Qf AGE CONCERN SOLIHULLtradinE as AGE LIK SOLIHVLL Illrnlted by Guarantee) Matters on %thlch we are requlred tQ feport by exceptlon In the Ilght of the knowledge and under5landlnE ol the group and company and Its environment obtaioed In the course of the audit, we have not td2ntified materlal missiatements in the directors, fEPtrrt. WÈ have nothin8 to report Sn Yespect af the followlng matter5 where the Companles Ait 2006 requires to report to you if. In our gpTnlon'. adequÈte accounting recDrd5 have not been kept. or returns adequ3te fDr our audlt have Dot been recelved from braryche5 not vislted by us,. or the linantlal statements are not In aB¥eementwlth the a¢counttng rewrds and TetuiTrs.' or certaln dlsclosures of direr.tor£' reM￿neratIO￿ speclfied by law are not mède. or we have not received all the Information and explanations we reluire for our audit- or the directors were noi entitled to prepare the financial 5taternEnts kn accordancewith the small comp2nEs' regime and take adv3ntage of the small companie5, exemption in preparingthe dlrectors, report and take adwdntage c>f the Small ¢ompanies exemptlon frotn Lhe requlrement to prcpare a strategic repurt. Responsibllities of dlrectors As exp5ained rnore fully lil the directors, respon5ibtlifje5 Statement, the directors are responslble for the ￿epara￿On of the financial statements and for belng sausfied that they give a true and falr vlew, and for such intern31 cvnlrol 35 the dlrectors determine is netessary ro e￿tle the prep3ration of financidl statemevt5 that are frp.e. from material mi55tatement, whether dut to fraud or error. In prepari*)g the finantlal.st?tp.ments, the direitors are responsible for assessing the company's ability to continuÈ as a ¥oTng concern. disclosin& as app5icable. matters related to going concern and using the Roin¥ concern basi5 of accouniing unless the directors elther Intend to Ilquidate the tompallyor to ceaseoperatlons. or have realistic alternative but to do so. Audllovs r￿POnsIb￿lI1¢S for the audlt of thefSna•clal statements Our obl&.ctives are to obt31# reason3ble assurance about v4hether the financial 5tatÈments 3$ a whole are fffte frnm material mis5tstcmeDÈ, whether duo to fraud or error, and lo Issue an auditor's rp.port Lh3t includp5 our oplnlon. Reasonablc assurance is a high level of assur3nce bth Is wt a Euarantee thèt an audit conducted in accordance with 1SA5 IUKI wlll alw3ys deteci a md¢¥rial mwt3tement when It exist5. Mlssi3iementS C3n arfse from fraud or error and are consldered rnaterlal If, individually or in the aBgfegate. they could reasonably bè experted to Influence the economic deCI￿D￿5 Qf wers taken on the basls of these financial 51atemeDt5. Irregularities, including fra&d. are iDslances of non-¢ompliance with law5 and reÈulations, We deslgn procedures in line wilh our responsibilities, outllned aknve, to dele¢t material mi55tatemenrs in respect of irregularStles, includin8fr3ud. The extent to which out procedures art capable of detecting irregularlties, includlng fraud, Is detailed belaw. We assessed the 5U5Eeptibilityof ihe group, and comp3n¢s flnanclal statements to material mlsstatement and hDw fraud mightoccur. includlng through di5¢ussbns with the dirÈctors. dls£ussion5 Wlthln our audit team planning mee11￿ updating our re.cord of systems and ensurin8 these systemsoperated a5 Intended We ev3lu8ted possible incentives and opportunitie5 for fraudulent tnanipulation of the financtal statements. We identified laws and regulations that are of sI￿lfIcance in the contextof the company by dlseussions with director5 and by updating our understanding of the seclors in which the company operate5. Law5 and regulat￿n5 of direct slgnificance in the context of Ihe Eompany Including the Companie5 Act 2Q06 and UK Tax legi￿allon, other laws and regulationsthaido not havea dlrect effecton the fIn3￿131 statements butcompllancewith which rTr3y be fundamental lo their abllity to operatè or to avoid a materlal penalty include aBli-bribery leglslation. health and safety legislation and employment lèw. We identified ¥evenue reco8nltSon to be the area most susceptlble to the rlsk of material mi5Statement due to a fr2ud and non- compliance. Pa6e 11

AGE CONCERN SOLIHULitradlnE as AGE UK SOLIHULIICompany numbev.. 031800611 Repori of the IndependentAudltors to the Members of AGE CONCERN SOUHULLtradlng as AGE L¢K SOLIHULL ILlmlted by Guaranteel Audlt resp¢nseto risks ideTrtilied. We consider the extent of compllance with these laws and regulations as parr of our ?udit prccedures on the related finÈnc4è1 5tatemEnls Items includiTr¥ a review OF fifiancial statement disclo￿re$. Durln8 the planning meetlngwitk the audit team, the engaeement Partner drew attenlion to the key areas whlch might invoEve non- comp118nte with laws ?nd regulatlojs or fraud. We enquired of management whether they were aware of any Instances of non- compliance with laws and re8u1ttions or knowled&e ol any actual, suspected or allcged fraud. We asses￿d the rlsk of frèud thrO￿h managemenl Dverrlde of controls by restln8 She approprSateness of journa1 Èntrie5 diid identifyin8 any SiEnSficant iransaction5 that were unusual or outslde the normal courseof business. Weassessed whptherjudgements made in making accoJntingestlmatesgave rise to a possible Indic3tlon of mavagement bia5. At the completion stsge of the audit, the efflgagement partner's review included ensuring that the team had approxhed their work wsth approprl4le professional stÈpilclsm and thus capacity to Ideotify non- cofflpll2nce wlth laws ?nd re8ulatlons and fraud. There are inherent Ilmltations in the audlt procedure5 dtscrlbed above and the further removed non-compliafice with laws a￿d regulations 15 from the events and tran5actlons reflected in ihe flnanclal statement5, the less likety WB would become aware of it. Also, the risk of not detecting a material tnisstatement due to fraud 15 hlgher Ihan the risk of nnt detecting resulting Ir¢m error, as fraud may invO￿e dellberate concealment by, forexample, forgery or IntentlDn31 mi5representarions, or through CDlluslon. A ftjrther desrylption of 0￿r r￿ponsIbIlitieS ts avallable on the Financlal Reporting Councll's website at.. ht auditorsre5 forms part of OUT 3uditoVs report. aso Se rave CCA(set￿￿r Statutory Audltorl Forand Dn bphalf of Seagra¥e French LiP 61ic12c23 Statutory Audltor I Poplars Court Lenton L3np Nottlngham NG7 2RR Fige 12

AGE CONCERN SOLIKULLtYadingas AGE UK SOLIHULLICompgny number: 031800621 statement of Flnanclal ACt￿ll￿t$ Iln¢orpor4tingan i￿¥M￿ and ExpenditUTe A¢tountl- Charlty and Consolidated frtr Ihe Year Ended 51 March 2023 Unrestrlcted Funds Restrlcted Funds Total 2023 Total 2022 Notes IACOME FROM.. onat10115 8nd legacies.. Donations Legacies CJRsIssp 8rants other8rant5 31,Q65 12,663 9,481 40,546 12,663 49,585 11,726 2,517 16,500 16.500 ¢h3rltable a¢tSvltles: Charges for 5eNlces local Authority contr3Ct5 othe.r contracts Loc31 Authority8ra#ts Other grants CIRs/ssp grants 173.827 51.123 1,151,952 141,378 224.950 1,151.952 141.378 237,618 I,iX)0,024 112,659 63,480 129,252 21,503 164.383 164.383 Othertradlng acttvlt6e5: Retail income Fundraising activities 136,238 7,709 136,238 7,883 58,335 7,335 5,334 2,320 soo 174 C￿51$Sp Rrants Local Authorlty grants Investment Income.. 8a*k 1Thter￿t 9.047 9,047 2,669 TOTAL INCOME 387.049 1,518,491 1,905,540 1,750,753 £XPENDITLIRE ON.. Ra151ngfunds: 12L027 43,327 121,027 48,327 87,595 41,845 Fundralsing activit4Ès Charltable activltie5- En3blln& people Promating positive attitudes to agelng supporting Older peopSe Working wilh and for older pevple 914,012 914.012 8,752 304,749 420,764 857,941 8,7S2 304,749 Z56,920 359,864 364.484 163,844 TOTAL EXPENDITURE 336.9SO 1,475,681 I,B12.631 1,711,729 NET INCOME B£FORETRANSFERS 50,099 42,810 92,909 J9.024 TRANSFERS Gross transfers beLw&n funds 16 NEf IMCOMEIIEXPENDITUREI BEFORE OTHER RECOGN15EL) GAINS AND LOSSES 50,099 42.810 92,909 39,024 The note5 form partof these financial statempnts Page 13

AGE CONCERN SOLIHU£Ll¥adlnga5 AGE UK SOIIHULI IComp4DV nurnber.. 031800621 Statement of FlnanI 18,LK)O 72,000 185,0001 NET MOVEMENT IN FUNDS 27.099 42,830 69,909 26,024 Total Fund 8alance5 8rou¥ht Forward 384,299 263,383 647.682 621.658 TOTAL FUND BALANCÉS CARRIED FORWARD £411,398 £106,193 É717,591 £647,682 The Charity has no recognlsed galns or losses other than the deficltor 5wplus forthe current and previousyear5. The rbDles form partofthese financial statemenis Page 14

AGE CONCERN SOUHULLtradlnE as AGE UKSOLIHVLL llldated lorthe YearEndEd31 MtyrLh2022 UnrEstrl¢le funds e5tricted Funds 2022 Notes INCOMEFROM.. L)onutiOnsondleyodes.' Donotion5 Legacie5 CIRS/55Pgroftts LoculAuthorilygrant5 othergrunt5 35.042 854 2.517 14.543 49,585 11,726 2,517 45, horltuble o¢rfvhies.' Chorgesfor5ervices locGIAuthoiltytontru¢ts other COFJtrGcts LocolAuthoritygrants Othergronts CIRS/55Pgronts 174,328 63,290 1,0th1.024 112,659 63,48U 22g,252 2,524 297,618 11)00,024 112,659 63,480 129,252 22,503 28,979 Other tiudlng uctlvltlE5.- Shop income FundrGj511W aCtIVffiies RetGilgronfs CRJ5/5SPqront5 LocolAuthoritygronts 58,335 7,066 5.334 2.320 50D 58,335 7,335 5,334 2,320 500 269 Ipve5tmentlncome.' Bunk Interesr 2.665 2,565 TOTAL INCOndE 353,840 1.396.913 1,750,753 EXPENDITUREON.. Rtt151mgfunds.' Shops Fundmlslng activities 87,595 41,B45 87,595 41.845 Chorltable octl¥ltles.' Enoblingpeople Pmmotingposltlve ottitudes tooqelng Supporting olderpeople Working with ondAorolderpeople 857,941 857,941 359,564 143,024f 359,864 364,484 221,460 otherexpendlture.. Goverr￿nCe c05t5 roTAL EXPENDITURE 350,900 2,3so,829 1,711,729 JVETINCOME8EFORE TRANSFERS 2.940 39,024 TRANSFERS Gro￿ tioftsfersbetweenfunds 16 121,3941 21,394 NETINCOME/fFXPENDIIVREI BEFORE ofHER RECOGJVISEDGAINSAND LOSSES flS.454} 57,478 39,024 The note5 form part of thesefinan¢lal statements Page IS

AGE CONCERN SOUHULLtradlnE as AGE UK SOLIHULL ICornpaMy numbEr'. 031800621 5tattmentolFlnoncialActlvltles Ilncorpomtlno t7n Incomeund ExpendltureAecountlConth7ued- ChttrltyundCDn5011dated Aorthe Yeor Ended31 Murch 2022 Unrestrlrte Funds Restri Funds Tottsl 2022 Notes NETINCOME/IEXPENDITVRE} 6EFOREOTPIER RECOGNISED GAINSAND LOSSES 118 4541 57,478 39,024 OTHER REC06NISED GAINSAND LOSSES.. Actuorial goiJ)/11055J on delined benelltpen510115cheme Chonoe In effectof ossetceifing 18 72.000 185,0001 72,000 185,(MlO) NETMOVEfvTENfiNFUNDS 1454TI 57,47B 26.024 Totsl FundBalan¢es Brought Fofwurd 4J5.753 205,905 621,65B TofAI FUND 8AiANCES CARRIEDFORWARD 384,299 E263,383 E647,682 The rnotes form part of these flnanclal statements Page 16

AGE CONCERN SOLIHVLL tradlng as AGE UKSOLIHULL (Company nurnber.. 03180&S21 a￿11ty BalaTh￿ Sheet 31 Malch 2023 2028 2022 Notes FIXED ASSETS.. Tangible assets Investments io li 52,844 75,663 52,846 76,665 CURRENT ASSETS.. Debtor5 Short term deposit5 Cash at b8nk and in haid 12 138,988 352,117 442,199 135,147 390,673 432,$&7 933,304 958.707 CREDITORS.. Amounts falling dvewithin one year 13 1268,5591 1387.6901 14Ef CURRENT A55ETS: 664.745 571,017 TOTALASSETS LESS CURRENT LIABILITIES EXCLUDING PENSION LIABILiri: 717,591 647.682 Defined benefii pension scheme Ilability 18 TOTAL NET ASSETS.. £717,591 £647.682 FVNDS: Restricted Funds Unrestricted Funds Pension Reser¥e 16 306,193 263,383 411,398 384,299 411,398 384,299 roTAL CHARITY FUNDS.. £717,S91 £547,681 Tbese finatKlalstatements have been prepared In accordancewsihthespecial provI￿On$0t Part ISOEtheCompanlesAct2(￿ ￿latin to small companies. Approved by the Board of Directors a•d Trustees tsn 25 Octob2r 2023 and signed on its behlif by.. S R TDmllnson Ch3ir The notes lorm partof these finallcial Statements Page 17

AGE CONt£RN SOUHVLL tradln8 as AGE UK SOLIHUIL (Company llumber.. ¢Y31800621 Consolldated Balanee Sheet 31 March 1021 2013 2022 Notes FIXED ASSETS= Tat)Eible a5set5 io 52,844 76,663 CURRf NT ASS£TS.. Debtors Short term deposits Cash ar bank and in hand 12 138,988 352,117 442,201 135,147 390,673 432,889 g33,306 958.709 CREDITORS: Amounts fallln2 due withlnone yeor 13 1268,5591 1387,6901 NEfcuRRENT ASSETS.. 664,747 571AI19 TOTALASSETS LESS CURRE NT IIABILITIES EMCLUDING PEN510N LIABILITY 717,591 647.682 Defined benefit penslon 5theme liabilitv 18 TOTAL NET ASSETS: É717,591 £647,682 FUNDS.. Reslrltted Fund5 Unrestrlcted Funds Penslon Resefye 16 306.193 263,383 411,398 384,299 411,398 384,2g9 TQTAL CHARITY FUNDS: £717.591 £647,6B2 Approved by the Board of ￿reCtorS and Trustees on 25 (ktober 2023 and signed on Its behalf by: 5 R Tomlinson Chair The note5 form parl ofthese flnancia1 statements Page 18

AGE CONCERN SOIIHULL Ir4dlng a5 AGE UKSOLINULLIcompany number.. 031800621 Charlty Statement of Cash Flows for the Year Ended 31 Marth Z013 2021 Cash flow5 Irom operatlng artlvlt¢es: Nel In¢ome/lexpenditurel for the ye2r 1nvestmp.nt interest ￿￿1VINe DeprecSaiion and impalrment Df tangible fixed 2ssets Ilncreaselldecrease in debtors Increa5ellde¢reasel in trediiors In£rea5el1dec￿asel in pers51￿ Ilablllty 69.909 19.0471 31,995 13,8411 1119,1311 26,024 12,6651 26,179 111,7201 215,189 iio.0001 Nettash provided byllused In5 aperatlThg actl¥itles 130,1151 243,007 Cash flows from Inve5tlnE actlvitles.. Payment5 to acqulre tangible fixed assets Investment interest receivable 18.1761 9.047 174,4191 2,665 Net Cash wovlded byllused Inl Inve5EÉn8 art1v1￿ES 871 170,7541 Net IncrÈase/lde¢reasel in cash and (ash equbVa1e￿t5 129,2441 172,253 Cash and fash equlvalent5 at l Aprll 2022 823,560 651,307 Cash al￿ ¢ash equlvalentsat 31 March 2023 E794,316 £823,560 Cash and cash pqu1valÈMt COll51Sts ofr Short term deposits Cash at bank and in hand 352,117 442,199 390,673 432,887 Ca$h and tash equfvalent5 at31 Malch 2021 £794,316 £823,560 The notes form pirt of these flnancrdl statements Pzge 19

AGE CONCERN 50LIHULLtradlng as AGE UKSOUHUIL Icompany number.. 031B(10621 Consolldated Statement of Ca$h Flow5 forthe Year Ended 31 Morch 20ZS 2023 Cash flow5from operatlthE A¢tlvltle5: Net income/lexpenditurel forthe year Investment Interest recchvable Oepre¢iatlon and impairment of Langible fi¥ed assets Ilncreaselldecre3se in debtc>rs Incre*se/ldecre?sel in creditors Intre2sÈlldecre8sel in pensioA1Sabllity 69.909 19,0471 31,995 13.8411 1119,131 26,024 12,6651 26,179 IIL,7201 215.189 iio,0001 Net cash provlded byllused Inl oper4tlngactlvllle5 130,L151 243,007 Cash flow5 from Investlng actlvltlés: Payments to acqulre tangibleflxed a55et5 Investment interest receivable 18.1761 9,047 173,4191 2,665 Nei cash provlded byllused Inl Iwestlng actlvltles 871 170,7541 Net Increasellde¢rea5el In rash and cash equlvaleThts 129,2441 172,253 Cash and cash e4ulvalenis at l April 2022 823,562 653.309 Cash and cash equlvalemts at 31 Ma￿h 2023 £794318 £823,562 Cash and cash equlvalents cornslsts of: Short term depasits Cash at bank aTrd h&nd 352,117 442,201 390,673 432,8È9 Cash and cash ÈqufvaleTht5 at 31 March 2023 É794,318 £823,562 The notes form part of these financial statements PaEe 20

AGE CONCERN SOLIHUILtradlng as AGE UK 50LIHUIL (Company number.. OJIB00621 Noles to the Consolldaled Flnancial Statements forthe Year Ended 31 March 2023 ACCOUWTING POLICIES AccountlnÈ Conventlor¢ Thecharlty Is a publicbEnefit eniiiy. Thea£couTrL5 hawebeeo prepared underthe hlstorlcèlcost Ca￿entIOn andln accordance with the provisions of Settlon IA "Smèll Entilie< of Flnanci31 Reporting Standard 102 "The Firhancial Rep)rtinÉ Standard applScable In the UK and Republlc of Ireland. the Charitles Act 2011, the Companies Act 2006 and the Stètemenl of Rectymmended Practice'."AccounlinE and Reportlng by Chariries" IFRS 1021. Consolldated Flnantlal St3tements These flnanclal statemeTrtsconsolidate the resull5 ofthe Charltyand itswholly owned tradlng subsidiary A8e Concern Salihull Trading Limited which Iraded 3$ Age UK Solihull TradlnÈ until March 2018, on B line by1SNe basis. The subs￿lary Is currently dormani. In¢omlThg Resource5 Income 15 recD£nlsed In the period In wNch the Charityis entitled to recelpt and theamountcan be me35ured with reasonèble certaintv. G￿er31 Grants of a general Trature or whlch do not have par￿¢￿18r service requiremets have been Included as voluntary Income. Grants spe¢ific311y for the provislon of good5 and se￿1¢￿ to be provided as part of charitable activitles or servi￿5 to beneficiailes are included a5 incomfng resources from charltsble ictivities. 1ncome that is restricted by contrartual terms Is treated as restricted. Where 813nts or lundirsg have been recelved In respect of a spec1fied period of lime. any monles In advance will be accounted for as deferrcd income and recogrwsed Sn the period which ha5 been 5peclfied by the fuDder. Income mayalso be deferred to a future period where ihp donor has not specifip.d the time period in which the Income is to bÈ Èxpended. The value of deferred income is set out In Note L4 Èo the financlal statement5. It Is Impractkal to estimate the fair value of the goods that are donated to our shops for resale so donated Boods for resale èfe nut recoEnlsed on receipt. Inttead, rhe value to the charlty of the donated gi)od515 reccgTrised as ircome when sold. Coronavirus In 2021122 the grants retrived under the Coronavirusjob Retenlion Schtme and 5SP 5chemÈ showD separately in the Staipment of Financial Activltles under each of the income categorie5 accordlng to the 3Ctwities of the slaff for whom thev were clalmed, Similarly, the Resrart Bu5inP55 Grants received for our Shops wpre shown separately in the Statement of Finanelal Activities ￿￿der0therTradIfkeAEtl¥1tieS. These grants were not available ifi the year under review. We continue lo provide a frep Shopping service for a sm311 number of vulnerable clients whereby we initialw pay for the sFKjppI￿ and receive subsequent reiMbur5ement. In 2021122 these reirnbur5ements (amounting to approximately E31,0￿) were intluded In restricled income under Charitable Aclivliies- Charges for Se¥vlces. (The related expenditure wa5 Included in restricted CharltableActivitie5-Supportingolderpeople.I In the year under rEvlewthe level of Shop￿￿£ 3Ctivitywas much lower and we have excluded the shopping expenditure and relmbursements from our ftgur¥ and the small cost to us of providing the servlce Ig induded in unre5Lrlcled expenditure on Ch8ritabk Activitles. ReSOUiC Expended Re50Ufce5 expended includes costs of the acltvities, Irrecoverible VAT and depreclatlon on ¥elated assets. Di¥ect costs 811ributsble to 2 single activity are alhcatÈd dlre¢lly to that actlvity. Shared costs which relate to fflore Ihan one activity are apporiioned based on estimated time spent, head count or floor space etc, ès 3pprDpriatre. Supporr c05t5 which are noi attrlbut3ble to a sing1eactiviry3re 3pportioned between the attNStiessupporied based on usage. TNS Isapproxim3ted by the value of the incom4ng resources for th¥t 3¢tfvityi or the fund5 ra15ed by Lhat activity. Support costs include the costs of management, finance and administration staff,. legal and HR Support IEes', govern3nce and audit fees.. and IT software and supportC05ts. Oetails uf the support costs are dlsclosed in Note 3 to the flnancial statements. Page 21

AGE CONCERN SOLIHUILtrad5ng as AGE UK SOLINULL (Company numb¢r'. 03180￿2) Notesto the Con5011dated Flnanclal Staternenls Itontlnuedl for the Year Ended 31 March 2023 ACCOUNTING POLICIES Icontlnuedl Donallons of 5eNIc¢5-ynp31d %eneral vdunteers Donation5 of sÈrwi¢es by our volunteers has not been recognisEd as Income. nor as èn expense. We are not able to measurÈ the value of volunteer hours reliably as we do no h3ve a formal time-reportine requirement for all of Gurvolunteers. Fund ActOLtntln8 Unreslrlcted funds are those available for use at the di5tteiion of the Trustee5 in furiherènce of the general Dbjecuves of the charity and which have not been dEsSÉnated for otherpurp05e5. e5tricted funds are fvnds which Ère io be used In accordance wlth speoflc restri£tlOll5 Imposed byfunder5 tsrwhich have bee ¥alsed by the Charlty for partlcular purposes. The aim aNS use of each restricted fund Ss set out in Note 16 to the Iloancial 5tatement5. Tanglbje Flxed Assets Tangible fixed a55ets are measured Initlèlly at thelr historical cost. Oepreciation is prDvided on a straight-line ba51s at the followlng ènnual ratts In order to write off each aSserover￿tS estlmated useful life. ICT Equlpment Furnlture and Fittln8S Vehides Shop Leases and Improvements - 33.33% on Cost - 33.33% on cost - 25% on c05t -In aCcordan￿with the current lease Stocks It is impractical to estlmète the fair value uf the goods that are donated to our shops for resale so donate(t goodk for resale are carried Jt a £nil valuatlon. Stock5 of heaters, electrlc blankets, duvets et£. for our WIMter WarrYLth activitles are wriiten off in the year In whlch they are purchased. Debt0￿ and Llab115ties Debtors are measured It their recovefable amounts, Li3billi¢es are meawred at their estlmated settlernentamounts. Operating Leases Lease payments underoperatlng leases are recognised as an expense over the leise term on a straight-line basls. i.ii Penslons Pensions are aco)unted for in accordancewith FRS 102. Penslon costs Forthe deflned contribution scheme are charged to the acrounls on an accruals basis in the period Inwhlch theyo¢cur. Annual costs and iho pension provision fort￿definP.d benefit scheme 4re calculated and charged tu the sratemenl of Fillantlal Actlvities on the ba515 of Independent 3Ctu&rial 2dv¢ce. The pension provislon has been created wlthln uDre5tricted funds l) compliance with the ¥equirements of the SORP. Oetalts of the pension 5¢heme 3re disclosed in Note 18to the financlal statements. Page 22

AGE CONCERN SOLIHULltradlngasAGE UKSOLIHULL Icompany numbEr'. 0418006zI Notes lo the Consolldated FIDanclal Statements Icontknuedl forthe Year Ended JI Marth 2023 INCOME FROM CHARITABLE ACTIVITIES- CONSOLIDATED 2023 Restrlcted 2022 T¢Jt31 UnT25trlcted Tota Enabling people.. Communiiy Advice Hubs Attendance Allowanceserwice Winterwarmth Covid Local Grant Scherne HousehDld Support Fund 798,254 4,000 57.061 798.254 4,WO 57,061 771,7(6 1,695 76.678 8,000 30.000 53,243 53.243 912,558 912.558 888,079 Promotin8 posltlve attitudes to agelThg'. Care and Self-fundlng £xperlences re5earth prolecl 8,775 8775 8,775 8,775 S¥ppurtknÉ older people.. Older People's specialist Setvlce Covid Response le.nded M3r£h 20221 Later Life (yoals Linking People Together Inc Volunteer 8efrlendlng Service. Linklng Veierans To8ether Cynthia Qthersmall funds 136,001 I36,￿11 112.168 31.152 20,D(X) 13,992 13.992 119.114 35,000 350 2,490 119,114 35,UOO 35Q 7.691 80,784 35.000 50.750 15.738 5,201 5,201 306.g47 a12,148 345.592 Workln8 Wlth and for Old￿ people-. Home qupporl Service Home from H05Pital L59,851 159,851 ioo,(Kpo 118,552 41,362 29,417 190,541 16,667 86,485 7,755 29,417 100.om 118,552 41.362 29,417 Digttal Champions Soclal Prescr4bers 9.851 289,331 449.182 330.865 TOTAL INCOME FROM CHARIIABLE ACTIVITIES £173.827 £1,508,836 É1,6E1663 £l,S64,596 Page 23

AGE CONCERN SOLIHULL tr3dlng as AGE itK SOLIHULL ICDmp&ny nurnber- D3180062 Note5 tD the Con5Dlldat¢d Fknanc131 Statements Icontlnuedl forthe Year Enlled 31 March 1023 NCOME FROM CHARITABLE AcTIv￿lE5-CONs0L1OATEp Icontlnuedl INCOMEFROM CHARITABLEAcfivffiE5-CONSOLIDATEP- PRIOR YEAR 2022 Restilcred Unrestrkted Total Ettubllnqpeople.- Commurrity Advite Hubs Infvrmotion ondAdwtce 5eryl£e WlnrerWGrmth WinterGrontScheme Cowd LocalGTClltScheme HouseholdSupportFund 771,706 1,695 76,678 771,706 1.695 76.675 8.000 30.1 3Q.000 888.079 8B8,079 Promotlhgpositlve attltudes to ooelng.. Core ondSelf-Jtsridlng ExperieFJces reseoffh project Supportlng olderpeople.. Oldei People s 5pEciGIi5tSeKvke CovidRespnnse laterLifv 60015 Èinklng People fogetherinc VclunteerBelriendiFJg Service linklng Veterorjs Together Cynthi Oth8ismollfvnds 112.168 31.152 20,000 112.168 31,152 20,000 80,7B4 55,000 50.750 12,971 0,784 35,iKIO 50.750 15,738 2,766 2,766 342,826 345,592 Worklng wtth undforolderpeople.. Home Suppoitservke Homelrom Ilospltol P05turGIStLTbllity Insrructlo Digit￿￿(hamPIonS 5o¢lol PrescribÈtS 190.541 190,541 16.667 86.485 7,755 29,417 16,667 86,455 7,755 29.417 190,541 140,324 330.865 TOTAL INCOMEFROMCHARITABtÉACTIVITIES E193,307 £1.371229 £1564 536 Page 24

AGE CONffRN SOLIHUtttradlng a5 AGE UK SOUHULLICompany number.. 031800621 Notes to the Consolldated Flnanclal Statements Icantlnuedl fo¥ the Year Ended 31 March 2023 TOTAi EXPENDITURE- CONSOLIDATED 2023 Support Costs 2022 Total Costs Direct costs Total costs RalslnEfunds'. 121,027 43,327 121,027 43,327 87.595 41,845 Fundraislng actNitles 164,aS4 164,354 129,440 Charft8ble artlvlties.. Enablin¥ people PfOrnOtlnE posltive attitudes to agelng Supporting older people Working Wlth and for older people 787,038 126,973 8,752 44,161 49,170 914,011 8,752 304,750 420.764 857,941 260,589 371,594 359,864 264.484 1.419.221 229.056 1,648,277 1.582,289 Total expenditure £1.583,575 £229.056 El.812,631 £1,711,729 The methods of c05t allucatlon are explained In Mote 1.4. TOTAL EXPENDITURE-CON50LIDATED-PRIOR YEAR 2022 Support C05t5 Direct 5t5 Totul costs Ro151ngluftds.' Shop5 Fundrtsising activltles 80,929 41,037 6.666 808 87,595 41,845 121,966 7.474 129,440 Chthrlt4blefjctlvitles.' Enobllngpeople Promotthg positive oltiiudes tougelng Stjpporrino olderpeople Walking wlth ondforDlderpeople 743,295 214,646 857,941 323,215 317,097 36,649 47.387 359,864 364,484 1,383.607 198.682 1,582.289 Otherexpendlture.. GovernuncE ujsts Tottslexpenditure £1,505,573 £206,156 £J,711.729 P38e 25

AGE CONCERN SOLIHuiiiradlTrg as AGE UK SOLIHULL Icompany number.. 031800621 Notes to the Consolldated Fkn8*clal 5tatement5 IcontlThuÈdl forthe Year Ended 31 Marth Z023 TOTAL EXPENDITURE-CONSOLIOATED IcontlNedl Analysed support costs LO￿1St of the followlnÉ.' 2023 2022 Staff costs HR Support Governance Including audll ICT Incl￿dIng Support Premlses Other 152,695 4,897 25,144 17,129 4,707 24,484 J37,655 7,676 23,253 10,372 4,354 22,846 229.056 2Q6,156 STAFF COSTS AND EMPLOYEE BE14EFITS 2013 2022 Waees and 5altries Soclal security costs AÉe UK Pension plan employers, contributlons e IIK Retirement 8enefSts Scheme- service Costs Redundancy payment5 1,018,279 70,821 72,152 7,￿0 12,61L 898.834 S6,516 68,309 7,000 1,180,863 1.030,659 Nu employee retelved remuJer3tion and benefit5 (excluding penslon costs) of mole than £60.000 during the year12022'. nil). The total amount of employee remuner3tion and benefits15alary, NI'ER and pension contribuiloftsl paid by the Charity sn relatlon to its key management per50anel during the year wa5 £150,77212022.. £144,078). STAFF NUMBERS The aver¥ge number ènd fvll-time equfvalent numberof Èmployees durin8 the year wasas folbw5.' Nurnber Full-tlme equivalent 2023 2023 2022 CharitatAe activities Actlvities for geTheFating funds M3nagemeni, admini5trBtlon and finance 46 43 30 28 59 58 40 38 TRAN5AcfioNSWITHTRUSTEEs/DIRECtORS None of theTrusteeslENrectors has been pald any remuneration orreceived anyother benefit5from employment with the Charlty12022.. £nlll and no Trustee/Director expenses have been incurred12Q22: £nlll. RELATED PARTYTRANSACTIONS There were no related party tr3nsacilons reoulrlng disclosure duylng the year12022.. £nl11. Page 26

AGE CONCERN SOIIHiILLtradlng 8$ AGE UK SOLIHULL ICompaTr¥ nufflbÈr'. 031800611 NotÈs to the t￿S￿lIdated Flnanclal Statements Iconllnuedl for the Year Ended 31 Mateh 2023 TRAN5AcfioNS WITH AIJDITOR The CharlVs audltors provide a statutory audit only and the fees payable durlng the year were £3,90012022.. E3,9001, TAXATION The ch?ritsble company Is llot Ilable in gener31 fortaxatlon on its activitie5 due to Its chaThtable naiure. io, TAMGIBLE FIXED A55ET5- GROUP ANDCHARITY F¥mltuve and Shop Lease5 and Vehkles Imwo￿￿eNtS ICT Equlpment Total COST.. At IApril 2022 Additions 01.%posa15lOb501es¢eTrce 70,543 4,516 18.1841 39.201 2.168 49.691 10.980 1.492 14,1111 170,415 8,176 112,2951 At 31 Marth 2023 66.875 41,369 49,691 8,361 166,296 PEPREaATIOP4: At l April 2022 Charge for yÈÈr DlsposalslOb501e5cence 44,110 15,821 18.1841 37.624 1.581 4,141 12,422 7￿77 2,171 14,Llll 93,752 31,99S 112.2951 At 31 Marth 2023 51,747 39,205 16,563 5,937 113.452 NET BOOKVALUE.. Al 31 March 2023 £ 15,128 £ 2,164 £ 33,128 £ 2,424 £52,844 At 31 March 2022 É 26.433 £ 1,577 £ 45,550 £ 3,103 E 76,663 ii. FIXEOASSET INVE5TMENTS- CHARITY 20 2022 Invesiment in subsidlary The Chariiws fixed assel investments 3t the balance sheet comprise a 100% holdine of the Oidinaiy share capital Df Age Concern Solihull Trading Llmlted trading as Age UK Solihull Trading (Company number.. 029081401. Age UK 50lihull Tradln8'S registered addrESS Is the same as the Charii¢5. The aEgre8Bte capltsl and re5erv¥ of Age UK SolihullTrading a5 at 31 March 2023.. 2023 022 gregate capital a￿d reserves Age UK Sollhull Tradlne had M 3Ctivities duringthe flna¢)cl?I yea¥ lo 31 March 202312022.. E nill. Pa8e 27

AGE CONCERN SOUHULLtradlng as AGE UK SOLIHULL (Company number.. 031800621 Notes io the Consolldated FIHaM¢lal Staternents Icontlnuedl for the Year Endeil 31 Mar¢h Z023 12. OÈBTORS.. AMOUNTS FALLING DUE WITHIN ONE VEAR-GROUP AND ThARITY 023 2022 Trade debtor5 Prepayment5 & accrued Income VAT recoverable 23,8s5 114,934 199 51,296 82,686 I,ifjs 138.988 135.147 13. CREDITORS- AMOUNTS FAiLINfj gUE WITHIN ONE YEAR-GROUPAND cHAR￿v 2022 Tr2de creditor5 Accrued expenses Deferred Income (Note 141 PAYE. National In5urantÈ and penslon contributlons 67,$61 94,202 62,796 17,6L9 26,281 57,395 98,964 182,065 22,488 26,778 268,559 387,690 The provision for liabllities 15 the value vf the accrued but 35 yet untsken annual leave and tlme off in lieu of staff at iheyear end. 14, DEFEIIRED INCOME (Our accountlnÉ policy on deferred Income is set out in Note 1.3.) 2023 2022 Balan￿ at l April 2Q22 Amount released to in¢omlDE resourtes Amounl deferred in year 182,06S 1148.7331 29,464 119.4401 182.065 Balance at 31 •Aarch 2023 62,796 182,065 15. ANAIYSISOF GROUP NETASSETS BETWEEN FUNDS Unrestricied funds flestrietod ftsnds Total funds Tat)Eible fixed assets Net current a55etS Creditors.. amount5 falllnE due after MO￿ thaa one year 52,844 358.554 52,844 664,747 306,193 Total nèt assets at 31 March 20Z3 411,398 306,193 717,591 PRIOR YEAR Llnre5tiicted lund5 REStrictEd lunds Totol Tanolblefixe6 Jssets Net currentosset5 Creditors.. awuntslolllng due ojtermore than one yeor 76,663 307,656 76,663 571,019 263,383 Totolnet ossetsot31 MoKh 2022 384,299 263,383 647,682 Page 28

AGE CONCERN SOLIHULL Ivadlng as AGE UK SOLIHLILL Ictympany number: 031800621 NotÈsto the Con5Dlldaled Hnandal Slatements l¢ontlnuedl forthe Year Ended 31 Maith 2023 16. RESTRICTED FVNDS Openlng Balance MovErnent in Yeat rrinsFers between Funds Transfer5 ¢ollFOrn Unrestricted Funds Ckp51 8an¢e CommunityAd￿te Hubs Altendance ￿lOWance SetvKe Public Health Winier Warmth Age. Sdihull W4nter Warmth Flousehold Support Fund ErnergeDcyFund Older People's Services LlnklnE People YogEther LinklThE Vp.tprans Together Age Concern Castle BroTnwlch Covld Response 77,240 14.691 16,887 29,914 4,076 2,624 11,3291 14,8211 81,316 17,315 15.558 25,093 11,773 42,426 34,102 576 5,224 17621 8,518 19,0171 ii,oii 55,608 32,836 7,751 12861 16,062 6,419 13,992 3,239 12,2231 4,664 113,9921 13.0871 27,145 Lar Llfe Goals Dlgital Champio Cynthia SD¢Sal Prescribers Home. from H05Pltal HSS Vulncrable Support Fund 2,597 2,802 2,749 579 7.504 1,525 22,910 46 30,4L4 1,571 263383 42,810 306,193 We have renamed'lnformatlon Servi￿, as'Attend4nce Allowanceservice. astlws belter reflecEs the aCt￿ltysUppQrted by this fund. The Covld Local Grant Scheme w3s not rep2ated in 22123 but the Household guppart Fund did contlnue and we were 38ai asked lo distrlbuie grants on behalf of SMBC. The Income, fxpenditur& and Movement In Yezr v31ue5 for this acti¥Sty show oTrly our own Income and expenditure for thi5 work. The total grants distribured under the CL65 were £nll12QZ2.' £LIO,QOOI and for the HSF were E491,00012922: É176,0001. The LinklnÈ Veter*)sTogether prolectended in Mafch 2023. Our Covid Response actlvities ended in 22123 and the expemliture 3s50cialed wlth the sma11 number of clients wl¥) contlnue to be supported by our volunteer 5hDpplng servits are Induded in unrestricted actiwities. PaÈe 29

AGE CONCERN SOUHLILltradlng as AGE UK SOIIHULLIcompany number.. OJIBts0621 Notes lothe Consolldated Flnanclal Statements Icontlknuedl for the Year Ended 31 March 2023 16. RE￿RIcrED FUNDS IctTrntlrwedl PRIQR YEAR Opening 8alance Movemenr In Year Tiansfr betwee Funds Truns[eT5 to/[ro un￿strICted Funds Closlng CommunltyArJvK8 Hubs Informulionservice PublFc HeoTIth Winter Wttrmth Age UKSollhull Wintei Wormth Covid LocolGrontScheme HotsseholdSupportFund EmEigency Fund Oldef People'55ervlces Unklnq People Tooether Inklng VeteiLrns fogether Age Concem Custle ￿orn￿￿h CovldResponse Ptr.rturalStubilityln5trurtlo Lotcr Llft Gools Digital Chomplons QnthiG SociolPre5crib8r5 Homelrom H05pltJl HSS Vulneroble5upportFund 52,053 14.227 14.463 26,55J 23,960 1,227 7T,240 14,691 16,887 29,914 2,424 3,363 1.380 11531 11,9601 10,791 {3,049} 576 15441 121,3941 112,5621 20.000 2,591 2,802 11,3801 153 iiotto 1733 31,635 37,151 11,775 42,426 34,102 576 5,284 5,828 21,394 20,624 8,000 120,1￿L71 J6,062 2.597 2,802 7,504 1115? 7,504 1,525 1,640 205,905 36,084 21,394 263.383 Covid LocGffGrontS¢hem8ondHou5eholdSupportFtsnd werenew uctNitie5 thi5yetsrWhe￿ wewereosked to dtstKlbute gront5 on behfjlf ofSMBC. Thp Movement YeornotefoT these ottivitiesshows only ourown Income unLlexpEnditure. trhis di]ters from the prESenlotlon of the SfvIBC Winter Grunt Scheme last yeor whkh included the. gronts dtstributed.l The totol gronts dlstrlbutedundÈr tht CLGSondHSF were oppr0￿￿￿telyE4o.ooo £176,000 respectively. InprevlousyeJrs'OlderPeople's5ervices'ln¢ludedourLinkingPeDple TogetherJctlvities, b￿these ure now5hGkvn sepomrely. A5 in 20/21, the COVBI Response Included ubovE is only those gront5 or otherfunding whlch we received to Support speifi¢ CovidResptsnseGCtiwitle5nOtotherwiseincludedln orherrestri¢tedorunrestrrl¢tedoctivitiÈS, eg. ourvoluTrteer5fvopplngservlce. Page 30

AGE CONCERN 50LIHULL iiadW as AGE UKSQUHULLICDmpatty number: 03180D62 Notes tothp Con5Dlldated FthaThdal Stalernent5 Itoilnuedl forthe Year Ended 31 March 2023 16. RESTRICTED FUNDS Iconllnuedl MOVEMENT IN YEAR= Movement Income Expenditure CommunityAdvice Hubs Attendance Allowance Se￿l£e Public Health Winter Warrnth Age LIK Solihull Wlnterwarmth Household Support Fund ErneTÉency r.und Older Peopl¥$Serv(￿S Linkine People Toge.t￿r Llnkingveterans Togeiher Age Concern Cèsile Bromwlth C￿ld Response Postural Stability Instrtsttion LaiEf Llfe $0315 Oigltal Champions Cynthia Social Presc¥ibers Home from Hospital YSS Vulnerable Supporl Fund 798,654 4,0Tr) 1794,5781 11.3761 11,3291 163,4871 4,076 2,624 11,3291 14,8211 58,666 53,242 2,490 l36,001 125,541 35,(ILKI 1.0 13,2521 1127,4831 1134,5581 135,5761 11.2861 17621 g,S18 19,0171 15761 12861 118,659 13,992 41,412 350 29,417 ioo.o(KJ 67 1112,2401 6,419 13,992 3,239 12,2231 138,1731 12,5731 129.4171 177,0901 22,910 46 1,518,491 11,475,681) 42,810 OVEMENTIN YEAft-PRIOR YEAR.. owement In Prlor Year Income Éxpenditure CoinmunltyAdviLe Ilubs IFJfvrmtstlon SeNice Pubjlc Heolth Wintei WGrfflth Age UKStrllhull Winter Wormth CoviLILocol 6runtSchgme Hou5eholdSupportFund Emergency Fund OldeT People's Services LinkingPeoplÈ Togerhe Linking Veteron5 Together Age Concern Cc5de 8mmwich CovidResPOn5e Poslur(tlStGbility Instmrtion 773,005 1,695 11,729 64,949 (749.0451 {2,2311 {9,3051 (61.5861 16,620) f30,153} 114,9321 flOl,3781 193,9831 134,5241 11,5441 152,568) (99,J21J 23,960 4641 2,424 3.363 1.380 11531 11,9601 10,791 13,0491 576 (5441 121,394) 112,5621 20,0< 2.597 2.802 30,000 12,972 112.169 90,934 35,1 31,174 86,559 20,000 7,920 63,510 29,417 16,667 119 Digllttlchompions Cynthi SoclolPrescribers Homefrom Hi)5Pitol HSS Vtslrterable Support Fund 15,3231 16D,7081 19,1631 1226) 7,504 11151 1.396,913 11.360,8391 36,084 Pase 31

AGE CONCERN SOUHULltradlwgs AGE UKSQLIHULLIComp8ny number.. 0318(N)621 Notes ta the ConSDlldated Flnanclal Statements Icontlnuedl forthe Year Endod 31 March 2023 16. RESTRICTED FUN05 lity Advice Hubs To dellvercornmunlty advitr hubs, workin8 with Solihull mil￿ and ihe Dlsability Resource Centre, iti North and Cent¥al Soliholl, to provide a single source ol htgh quality InforMat￿n and advice ta re￿dents of Solihull. As specified by funders Attendance I￿1￿wan¢ Servl¢e Iwa5 l￿f0[￿￿tIon Servlcel To provlde a specialised Independent infoTmation Sery1￿ forolder people. For use in these Ilr¢umstances oras specifi'ed byfunders Public Health Winter Warmth Thi5 Eund Is to provide informallon, guldance and heatlng Items to vulnerable rEsldents duringthe tokler monlhs, or indeed durlng a heatwave. As specified by funde15 Age UKSollhull Wlnter Warmth Extension of the PHWWservice to provlde year round Inforrllation, advice. and practlC21 5UPPQrt to residÈnts of Solihull regarding their 15sue5 relatlnE to ener8y use. For use in these circumstances or as specified by fundws Covidto¢alGrontScheme (Auglsept 20211 rosUPPOrt ¥￿Inerable[e51dents0A Solihullvia smullgront5forAueldebt, heutiFJg items. clothing.loodetc. Asspecifled bySMBC Household Support Fund To supportvulTherydble residents of Solihull V13 small grants forfuel debt. heatlnE Items. clothln& food etc. As specified by 5MBC Erner8en£y Fund EmeTgetscy small grants to A8e UK For use in these circumstances Older People's Serwkes To provide speclallst advlcei preventatlve and early inteNentions for older people. As specsf5ed by funders Llnklw People Together To provide advice aThd Support to older people in particular Eo reconnect them baek into thelr local communlty where P055ible. Service5 intlude Volunteer Befriendlng and lunch clubs. For use in these cir£umstances or ?$ specified by funders Linkin8VeterènsTogether (ended March 20231 A twoyear projeci for Solihull votErans focussed on tackling loneliness. As specifled by fvnder5 Age Concern Castle Brotnwich To continue to supporl and fund the provlslon of a re8ul3rtlub forolder people. fDllowin the closure of ihe local charity. For use Im these circumstances or as specifEd byfunders Covid Response {endedMarch 20221 Vorious gnFntS to sypportour ongoifto Cowid response actfvllles, eg. volunÈeershoppefts. equlpment to enLTblestGff to wothfrom home, 4Fdditionolsloff hours. As5pecified byfundeKs Page 32

AGE CONCERN50LIHULLtradln6 as AGE UK SOLIHVLLICompany nurrEber.' 031800621 Notesto the Consolldated FIlla￿da1 Statements Icontlnuedl for the Year Ended 31 March 2023 15. RÈSTRICTED FUN05 Icantlnuedl Fund Pu ose fund Reason for ¥estrl¢tlo Tts offer older people who h*e had frequent falls, which have resulted Sn h05pilal admlssion, 2 20 week proÉramme of sirength and confidence buildlng exercises. A5 5pe£ified by f4nders LatÈr Life Goals Te Improveoutwmes forolder peopk who have faced or are facing a 5ignifleant1Sfe evenL such as bereavemeDt, bEcotnln8 a carer. becomlnÉ lonely and isolattd, and helping and supportlng them to plan hLWJ to deal wlth the life change. A5 SpeC￿led byfvnders Digital Champions To offer older people rralnloE. support and. if ne£essary, IT equipment to Improve IT skills and aC￿sS to the dl8ltal world. As speclfled by funder5 Cynthla Ourown ekctrfc people-mover. To support older people to travel to O￿rlPT and PSI act￿￿leS. As specified by funders social Prescribers Worklngwih a local PCTto provide social PTe5crltMng ser¥lce5. As specified byfurkder5 amefrom Hospital A"Wel£ome HoTne Serylte. provldlng SUPPOrt to vulnerable Solihull rcsidenis being discharged from hospttal, as well a5 Enabling their discharge. As specbfied by funders HSS VulTrefable Support Fund To subsidise the fees of vulnerableclients of Ihe Home Support Servlce, For use tn these circurBstance5 17. OTHER COMMITMENrs At 31 Mar¢h 2023, the charity had annual commitment5 under notrcancellable operating leasÈs explrinÉ as folltyws.. Equlwient 2022 Land and Bulldlngs 2022 2023 2023 Within one year 14,000 8etwÈen two and fivè years 12,033 12,033 I2,￿0 8.250 In more tlwn five years Page 33

AGE CONCERN SOUHVLLtradlngas AGE UK SOLIHULL Icompany number.. 031800621 Note5to the Consolldated FlnanGlal Statements Icontlnuedl for the Year Ended 31 Marth 2023 PÈNSION SCHEME5 The Charity partlclpated IE) the Age UK RetKernent Benefits Scheme whl¢h was a definèd benefit5 scheme and has now bèen closed. Employees are now offered entry to the A8e UK Penslon Plarn whkh Is a defined tontributlon scheme. currently admin15terpd byscottlsh WldE>WS. The deflned betsefli stheme The level of beneflts prO￿ded by Ihe scheme depends a TnembeI5 ler18th of Servi￿ and their salary aithelr date of leaving the Scheme. The Scheme cbsed to future accr￿31 OTh 30 November 2008. The 5cheme1s 3 mulri-employef stheme 3nd the 3ssets and Siabilities for ea¢h of ihe partlcip2tlng Ernployers h&ve been determlned based on iheir respectlve share of the fundin8 liabilities as at 31 March 20L9. This share has been updated to allow for changes In the partl¢Spatlng emplryers over the peilod to 31 M3rch 2023. A full 3Ctu3ria1 valu3tion of the Scheme a5 at 31 Mar¢h 2022 is in progress and the initial results of rhls valuatlon have been updated io 31 March 2023 by a qualifled independent actvary. The initial results of the latest fundlng valuation al 31 March 2022 have been adjusted tothe balan¢esheetdare takingaccountof experienceoverthe period5ince 31 March 2022, changes in fflarketcondltlons and differences in the linancl81 and demographic assumptions, The funded status on the FRS 102 baslsfor the Scheme ha5 fallen but an accountlngsurplus as at31 March 2023 remains. The liabilitie5 dtcreascd Over the year due to an inciease in the dISc￿nt rate and a reduction in futufe inf13tion expectalltsns. These gains were offsEt by falls in the value of the Scheme'5 liability drfven investments. In addillon, tontributions Made to the Scheme by the Employers Improved the funding position. It Is Important to note that the pension 113blllty or surplus will alter in response to change5 to economic, demoÈraphl¢ and illvestment markel condilions. Valu2tions are snapshois oa one day. A Ilability doe5 not Cry5t31115e in the short or medlum terrn. Under FRS 102 Employers are able to recognise a Surplus on tlielr balance sheet provided that there is theoretical ¥oute by whlch they are 3ble to recover the 5urplv5 either through ieduced Contributio￿ in the future or through refunds from the Schcrne. The Scfr*rne h&s chosen not to recosnlse the account4￿ surpkns as at 31 March 2023. Fundlng contributiQnS 3re agreed by the independentacluary and the pension hjnd's trustees. The expeeted contrlbutlons bv the Charily for the year ending 31 Mai¢h 2024 have not yel been formally confirmed and continue at Ihe prevlously aÉreed level of £30.(KJO pa. CoDtribution5 Include an allowance for 3dmirAStr3tion expenses and PPF levie5 and are fattored Into future budÉets and business plans to ensure that they are iThnaged. 2023 2022 R2conclliatlDn ol funded 5tatU5 to balance sheet.. Fair v3kne of ScherTre a55ets Present vllue ol defiaed beneflt ¢Jbllgatlan I.097,￿0 IL030,(KJOI I,334,0￿) 11,249,QlX)I Funded status 67,QQO 85,ODO UNecognlsed asset 167,0(Kll 185,0001 As5etJlllab#ilyl reCOgn￿ed on the balan￿ Sheet ZOZ3 2022 Movement5 In yeai- Pension Scheme defi¢St at start of year Admtlli5tratlveexpenses Cash contrlbution Actuarial11055llg3in Chatige In the effect of the a55et celllnÉ Iko,0001 17,0001 30.000 72.￿0 IBS,fMOI 17,0001 30,000 141,0001 Is,000 Penslon scheme deficit at end oFyear F?ge 34

AGE CONCERN SOLIHULLtradlnE a5 AGE UK SOLIHULL (Company number: OJIB00621 Note$to the Consolldated Flnapdal Statements IcontlTruedl lorihe Year Ended 31 M41ch 2028 18. PENSION SCHEMf5 l¢onllnuedl 2023 2022 Falrvalue of Scheme assets: Opening falr vilue IntÈrÈst Income on Scheme a55et5 Gainllloss) on Siheme assets Contributlon5 by Charlty Net benef5ts pald out AdTninistr8tlon cosis incurred 1,334,LK)O 34,￿0 1237,0001 30,01)0 157,0001 17.0001 1,290,0(K> 27,000 36.000 30.000 142,0001 17,0001 C105ing fairvaluo of kheme assets 1,097.000 1,334,000 2021 2022 P¥esent value of deflned behefft obllgatlons.. Opeiiing deflned benefitobli8atlons Itwoi Interestexpense o) LIBO Actuar4al IEalwlllos5e5 on Stheme liaknlitles Net benefits pald tsut L249,000 34,000 1196,OWI 157,0(K)I 1,300,(M)O 27.(M)O 136,(M)01 142.0001 Closing defined befieflt obligatlon 1,020,1)00 1,249,000 The princlpal assumptions used to calculaie the Ilabllitle5 ufjder FRS 102 are.. 2023 %pa 2022 %pa 3.25 2.45 NIA 3.60 2.80 NIA Raie of increase in salarie5 PeDslon increases,. Rale of Inrreise in payrneTht of pre 2(06 penslons Rate of increase of post 2006 pensions 3.70 2.LO 4.85 2.50 2.80 Page 35