_**Improving later life**_ ………………...……...….....…................................ Age UK Solihull 2022-23 Annual Review 




Welcome to Age UK Solihull’s Annual Review 2022-23 

Our vision is of a world where older people flourish, and our mission is to help improve the lives of all older people in the borough of Solihull. Together with our trustees, staff, volunteers, partners and supporters we help make later life better for thousands of older people in Solihull. 

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## Directors and Trustees 

S R Tomlinson (Chair) 

L E Bourne 

P Chauhan 

D C Mattocks 

C Murray (appointed 30 November 2022) 

P J Oakley 

R M Paulin (appointed 25 May 2022) 

N C Robinson 

A J Rolf (appointed 27 July 2022) 

## SMBC Rep 

Cllr Andrew Burrow 

## Company Secretary 

A F Hastings 

## ce Registered Off 

The Core, Central Library Building, Homer Road, Solihull, B91 3RG 

## Registered Charity Number 

1055887 

## Senior Statutory Auditor 

Mr J Seagrave FCCA 

## Statutory Auditors 

Seagrave French LLP 

SFHQ, 1 Poplars Court, Lenton Lane, Nottingham, NG7 2RR 

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## _**President’s Message**_ 

Age UK Solihull continues to provide an impressive range of services to meet the needs of the growing older population of Solihull. And as Mayor I was pleased to join the team in March 2023 to celebrate the Ruby Anniversary to mark 40 years of Age Concern/Age UK in the borough. 

We all know that the Covid pandemic and the dramatic rise in energy costs and general inflation has impacted particularly on older people. Bereavement and isolation 


during lockdown, plus worries about affordability of heating/lighting and rising food costs has also contributed to increased stress and loneliness, particularly for those living alone. The work of Age UK Solihull and its great team of volunteers provides valuable support, advice and practical help to so many who find life challenging. 

Thank you for another year of great service and every best wish for 2023/24. 

## Councillor Ken Meeson 

## Mayor of Solihull 2022-23 

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## _**Chair’s Statement**_ 

The post Covid-19 pandemic challenges continued during 2022-23. Whilst the vaccinations have done their job in protecting many, encouraging socialisation and confidence in going out still proves a challenge for many of our clients. In addition, the cost-of-living crisis resulted in the older and more vulnerable clients being particularly badly hit. Choosing between food and heat is a reality for many with soaring prices for both food and energy. 


Locally we helped Solihull to distribute the Household Support Fund to 3,946 households in the borough most in need. 

Demand for our services continues to rise, with more people than ever on the waiting lists for befriending and the clubs. In particular we saw an over two-fold increase in demand for our Older People’s Information and Advice Service reaching over 2,000 people. During this year, Age UK nationally recognised the success we had with the Digital Champions Project and have taken over funding for the project for a further year. 

As Chair, I am constantly humbled by the dedication of our more than 380 volunteers and many supporters, both individual and corporate, as well as our amazing Trustees and staff. Without them we would never reach the number of clients, numbering a truly amazing 10,000 in 2022-23, whose lives we touch in a meaningful way. There are so many inspiring stories of our work in this review, whether through our Community Advice Hubs in partnership with Solihull MBC, our specialist Information and Advice Service, Postural Stability Classes, Home Support Service, Winter Warmth Campaign and more. 

This year saw us partake in an important study with Birmingham University around self-funders for care which will influence policy in the UK in the future. This will be particularly relevant to the silent self-funders in the borough whose lives we maybe don’t currently touch as much but who are still part of the wider community of older people in the borough. 

2023 will bring our 40[th] Anniversary celebrations, a great milestone we can all be proud of. 

I would like to thank all the staff at Age UK Solihull for the professionalism they show and their dedication to their roles. In particular, thanks to the senior team who yet again have gone above and beyond for the concerns of older people in the borough. All our staff have the concerns of older people at the forefront of everything they do. Sall Tomlinson - A e UK Solihull Chair 

Sall Tomlinson - A e UK Solihull Chair y g 

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## _**Chief Executive Officer’s Message**_ 

The last two years have taught us that as an organisation we are resilient and adaptable and can rise to a challenge. We have adapted new ways of working and connecting with people and we have witnessed the joy that most people have shown in being out and about and spending time with others. That is not to say that the impact of the COVID-19 pandemic has not cast a long shadow for many, whose mental and physical health and wellbeing has been negatively impacted, and who will need more support to feel strong, confident and independent again. The difficult and challenging times have however emphasised what we have always known, that our staff and volunteer teams are amazing and give so much in effort and dedication to the residents of Solihull. 

The cost of living crisis has had a big impact on thousands of older people in Solihull; even those who thought that they were reasonably financially secure found the massive hikes in fuel costs very worrying, with some sadly deciding that risking turning off the heating was preferable to not being able to pay the costs of keeping it on. Following on from the pandemic it was a year where, more than ever, it was vital that Age UK Solihull remained a strong and effective charity to meet the ever-growing needs. Our services continued to evidence high levels of impact and public benefit for everyone in Solihull as we strive to meet our goal of making Solihull a great place to grow old. 

Forty years on and still working hard to make Solihull a great place to grow old! Looking back over the years, it is interesting to remember that Age Concern had its origins during the Second World War, which made life more difficult for older people in many ways, but also revealed their existing problems. It would be fair to say that the Covid-19 pandemic and the cost-of-living crisis have done pretty much the same thing – exposed the vulnerabilities of older people to loneliness and social isolation together with the heightened health risks posed by being cold or not having enough nutritious food to stay healthy and well. 

We recognise that Solihull shares many characteristics with England as a whole, but it also has a range of unique challenges. A larger proportion of the Solihull population is aged 65 and over compared to England and this group is projected to be the fastest growing population cohort over the next 20 years, in particular those aged 85 and over (+3,500 by 2041). This has implications for many services, particularly rising demand for health and social care, and will undoubtedly have implications for the range of services that we offer or might wish to offer in the future. Going forward, we need to ensure that we reach out even further to older people, their carers’ and their families, to support them with the impartial, personalised, and expert information and advice they need. We are in the privileged position of being able to speak to older people day in day out, so we’re constantly learning more about the challenges older people face, and constantly looking to provide appropriate services or solutions to those challenges. 

As we celebrate our Ruby anniversary from March 2023, we will remain grateful for all the help and support we get and look forward to the next 40 years with hope and enthusiasm that we will be here when we are needed. 

## Anne F Hastings Chief Executive Offcer 



_**Employees as at 31st March 2023**_ 

Management 



Charity Shops and eBay 





Community Advice Hub - Social Prescribing including Benefits and Debt 













Digital Champions 



Linking Veterans Together/ Community Advice Hub 


Older Peoples I&A and Housing Support Winter Warmth 







Direct Payments 


Home Support Service & Home From Hospital Service 


















Postural Stability Instruction and Linking People Together 





Finance Admin 






Fundraising 



Volunteering 


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_**Enabling People**_ to get involved in shaping their world so that it better meets their needs 


2022-23 was a record year for our Benefits Service, as advisers helped residents of all ages successfully claim over £3,000,000 in benefits. 

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## _**Highlights**_ 

2022-23 saw the fourth year of our contract to provide Community Advice Hubs in Solihull in partnership with Solihull Mind, demonstrating the Local Authority’s continued commitment to transforming the 


borough’s prevention and early intervention services, responding to local and national priorities, as part of its Community Wellbeing Service. 

……………………………………………………………….......………………………………………………....... 

The number of clients accessing the Community Advice Hubs during 2022-23 were well back to the pre-pandemic levels seen in 2019-20. 


The Welcome Desk function which was closed completely during lock-down in 2020-21 and only partially opened the following year, saw 2,337 people, and generated 3,843 contacts, a huge increase on the 282 people and 497 contacts dealt with in 2021-22. 

The South Solihull Community Advice Hub dealt with 4,461 people and generated 16,364 contacts. The North Solihull Community Advice Hub supported 2,557 people and generated 9,626 contacts, again an indicator that the numbers are even higher than pre-pandemic when 2,225 people were seen and 8,861 contacts were generated. 

……………………………………………………………………………………………………………………........ Our All-Age Benefts Services (a partnership of Age UK Solihull and Solihull Mind) successfully claimed £3,149,360 , more than half a million pounds more than last year and a new record for the service.  To achieve this during the very challenging year of the cost-of-living crisis was particularly gratifying for our hard working staff and volunteers.  Of this, £541,000 in Attendance Allowance was claimed for older people through our Volunteer-led Attendance Allowance Claim service. 

……………………………………………………………………………………………………………………........ 

The Direct Payments Information and Advice Service was accessed by 66 new clients and helped 324 people to manage their personal care budgets and find the right kind of support to meet their care needs. 


…………………………………………………………………......………………………………………………….. The Solihull Winter Warmth Campaign has been delivered by Age UK Solihull on behalf of Solihull Council since 2008. This year the project recorded 1,311 clients (2021-22 was 912) and 4,372 contacts. 

……………………………………………………………………………………………………………………........ 

The cost of living crisis has undoubtedly had a major impact on residents of Solihull, particularly older people, those living with disabilities and families with young children.  In the year 2022-23 Age UK Solihull and the Community Advice Hubs distributed grants of £514,770 to 3,946 households. This was mainly from the Household Support Fund but also Baron Davenport grants and grants from Charitable Trusts. 9 



_**Promoting positive attitudes to ageing**_ by recognising the valuable contribution that older people make to society 


We work in partnership with statutory and voluntary sector colleagues in Solihull to achieve the very best outcomes for our client group. 

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## _**Highlights**_ 

## Safeguarding Adults 


At Age UK Solihull, we take very seriously the need to work in a way that prevents harm and protects those we support. We accept that no agency can do this alone, and that it is only by working in partnership and making safeguarding everyone’s business can we hope to keep people safe. 

We are committed to ensuring that all relevant staff and volunteers understand their responsibility, have the relevant training and DBS checks in place. We sit on the Solihull Adult Safeguarding Board and chair the Engagement and Prevention Sub Committee and ensure that the Voluntary and Community Sector in Solihull are well represented as key players in the prevention of abuse of older and vulnerable people in the Borough. 

……………………………………………………………………………………………………………………........ 

## Partnership Working 

Age UK Solihull continues to work in partnership with statutory and voluntary sector colleagues in Solihull to achieve the very best outcomes for our client group. This has again been very evident in the last year when amazing things were achieved by people pulling together to support those in need through the cost-of-living crisis and the aftermath of the Covid-19 pandemic. 



We also work closely with our colleagues at Age UK and the Age England Association on our common aims for older people and are active members of the Age UK West Midlands Regional Board and Networks. During the last year, we have also forged a closer working relationship with the Age UKs in the East Midlands, which has proved to be a good way of sharing best practice. 

During the last year, we have again had the opportunity to use our expertise with older people to take part in a second piece of research with the University of Birmingham entitled ‘When the money runs out – Capital Depletion and transition out of self-funded care’. While we all know that many care services are expensive and will over time use up a large proportion of a person’s savings, little is known about people’s experience of asking for support, or what happens when there is a change from self-funding to council support. This research will focus on that gap in knowledge with results due out next year. 

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_**Supporting older people**_ through a wide range of services delivered in the way that older people want 


The number of people accessing our Older People’s Information and Advice Service has increased by 2.5 times in two years. 

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## _**Highlights**_ 

Our Older People’s Information and Advice Service has seen an increase in the number of older people accessing the service, up from 1,641 in 2021-22 to 2,014 in 2022-23, and 2.5 times more than the pre-pandemic year of 2019-20. This is a specialist service which requires staff to have a high level of knowledge and experience in a wide range of areas including housing, care and independent living and a whole host of other issues which impact on the lives of older people in Solihull every day. 

……………………………………………………………………………………………………………………........ 

In 2022-23 a new service commenced, Housing Related Support, providing support to residents of Sheltered Housing Schemes in Solihull.  From June 2022 to March 2023, 116 people were supported by the service. 


……………………………………………………………………………………………………………………........ 

The Linking People Together Service including clubs and befriending had two exceptionally busy years in 2020-21 and 2021-22 due to the additional services provided due to the 



pandemic. In 2022-23 referrals settled to a more manageable level of 268 , indicating that for some people at least, life was returning to some kind of normal. There remains a large waiting list for our very popular lunch clubs, helped no doubt by the fact that they are mostly held in pubs!  At any given time, there are approximately 550 clients involved in the project. Volunteer numbers will probably never be as high as they were during the lock-down periods when many people were furloughed and so had time to help the community, nevertheless there were 144 volunteers supporting the service in the last year, which is heartening. 

……………………………………………………………….........………………………………………………….. 

The Linking Veterans Together Project , funded by the Armed Forces Covenant Trust Fund, completed its 2 year funding period over target with 355 older Veterans involved in at least one of the strands of the project. The service provided additional support for Veterans to connect with their peers and their wider communities and 5 day trips to places chosen by the Veterans and 2 parties were held.  The lasting legacy of the project is the ongoing coffee mornings and the publication of the book ‘Memories of Wartime and Active Service – Solihull Veterans recollections of war and active service across the years’. We thank all Veterans for their service to their country. 

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_**Working With and For Older People**_ in very practical ways to promote their health, wellbeing and independence. 


91% of those who completed our Postural Stability Instruction programme did not go on to have another fall. 

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## _**Highlights**_ 

Age UK Solihull’s only chargeable service, the Home Support Service was hit very hard by the pandemic as clients feared the transmission of COVID-19 into their homes. Two years later, we are still struggling to get back to prepandemic levels, but it is on an upward trend. The main challenges have been the difficulty in recruiting to the Home Support Worker roles. We recognise that this is true for a lot of Domiciliary Care and NHS vacancies across the country, not just in Solihull and there is a lot of competition for people wanting to work in the sector. The proliferation of new Care facilities in Solihull over the last few years has exacerbated the situation but we are hopeful that people find working for a Charity fulfilling especially given the flexibility we offer. We are averaging approximately 720 hours of Home Support per month. 

……………………………………………………………………………………………………………………........ The Home from Hospital Service enables timely discharges from hospital together with post-discharge support.  It works closely with the Hospital Social Work Teams and provides a range of practical help and support to help a person settle back into home following a stay in hospital and the often unexpected disruption that can cause, particularly those who do not have family or friends nearby. In 2022-23, 158 people were supported by the service to be safely discharged home. 

……………………………………………………………………………………………………………………........ Our partnership with the South Central Solihull Primary Care Network delivered social prescribing services to 158 patients of 4 GP Practices in 2022-23. The Social Prescribing Service aims to support patients with non-medical issues and connect them to services to meet their wider wellbeing and social needs. 

…………………………………………………………………………………………………………………............ 

Our Postural Stability Instruction classes funded by Birmingham and Solihull ICB are the only evidence-based strength and balance exercise for those suffering frequent falls. The service has again exceeded its target number with 206 people starting the 20 week programme in 2022-23. The outcomes for those using the service are outstanding, with 91% of those successfully completing the programme not having had another fall in the post programme monitoring period and 98% continuing to undertake exercise following their completion of the course. 

……………………………………………………………………………………………………………………......... 

Following on from the partnership with Public Health to deliver a Digital Champions Project , we were successful in bidding for an  18 month programme funded by the national Age UK. The service is vital to ensuring older people can connect to digital platforms including email, banking, shopping, social media etc. From June 2022 to March 2023, 124 people received Digital Support tutorials either one to one in their own homes or in group classes. 37 older people took advantage of the tablet loan scheme. 588 older people were involved in awareness raising sessions across the borough. 

……………………………………………………………………………………………………………………......... 

Volunteers have been at the beating heart of our work with older and vulnerable people this last year, supporting our clients with information, benefits, befriending, clubs and supporting our services with administration. We are proud to note that this year 381 volunteers, a ratio of nearly 7 volunteers for every staff member, supported our charity. We are truly an excellent example of care, compassion and community activity. 

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## _**How we raise our funds**_ 


Age UK Solihull’s unrestricted income in 2022-23 was £387,049 which was derived from our charity shops and social enterprise and donations , allowing us to deliver on our core objectives of improving later life. 



## _**Highlights**_ 

## Sales during 2022-23 at our shops at 


• Hobs Moat Road, Solihull 

- Hurst Lane North, Castle Bromwich 

## totalled £136,238 

……………………………………………………………………………………………………………………...... 

Income from our Home Support Services amounted to 

## £159,851 


…………………………………………………………………………………………………………………....….. 


Our Fundraising Team raised £96,749 , of which £57,642 was unrestricted. 

We were pleased with the success of our Slip Into Slippers, the Big Knit and our Christmas fundraising activities. We received fantastic support from a number of local organisations and businesses, including Shirley Lions, Knowle & Dorridge Lions, Care UK, Solihull Round Table,  Solihull 41 Club, Blossomfield Rose Care Home, CPW and the Provincial Grand Lodge of Warwickshire. 

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## _**Financial Review**_ 

In 2022-23 our total incoming resources were £1,906,000 and our total expenditure was . £1,813,000 

91p in every £1 was spent on our charitable activities. 

……………………………………………………………………………………………………………………......... 

## _**Income by source**_ 


Voluntary income £70,000 


Retail £136,000 


Charged for services £174,000 

Income from charitable activities £1,509,000 Fundraising activities £8,000 


Other £9,000 


…………………………………………………………………………………………………………………….. 

## Charitable Expenditure - total £1,649,000 

Enabling older people £914,000 (55%) Promoting positive attitudes £9,000 (1%) Supporting older people £305,000 (18%) Working with and for older people £421,000 (26%) 



…………………………………………………………………………………………………………………….. 

## Other Expenditure 

Cost of generating funds £164,000 


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Age Concern Solihull trading as Age UK Solihull, started life as Age Concern Metropolitan Borough of Solihull in March 1983 in response to considerable research and strong evidence of the need for an organisation to provide services and to work in partnership with the local authority for the beneft of older people. 

Age Concern Solihull is a charity - registration number 1055887. It is a company limited by guarantee -  the company number is 3180062. The registered offce is The Core, Central Library Building, Homer Road, Solihull, B91 3RG. 

Age UK Solihull is a member of the Age England Association (which replaced the Age Concern Federation following the merger of Age Concern England and Help the Aged in April 2009). In September 2010, Age UK Solihull became a brand partner of the new national charity Age UK, with a shared commitment to working with older people, shared values and aims. In 2016, we agreed a new Brand Partnership which is due to be renewed in 2024. 

Today, Age UK Solihull is a medium sized organisation, employing 57 staff (full and part time) and has one of the largest volunteer help-forces (350+) in the borough. 

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I Solihull
ageuK
Charity Number.. 1055887

REGISTEREO NUMBER: 01180062 Ifneland and Wales1
REPORT OF THE DIRECTORS AND TRUSTEES
AND CONSOLIDATED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2023
FOR
AGE CONCERN SOLIHULL
trading as AGE UK SOLIHULL
{LIMITED BY GUARANTEE)

AGE CONCERNSOiIHULLt¥adlng asA6E UK SOLIHULLICornpany number.. OalB00621
Contents ofthe Flnan¢lal Statements
foithe Year Ended 31 March 2023
Page
Company Information
Report of the Dlrectors and Trustees
Report of the Aud1tors
io
Statement of Financial Actlvitie5- Charity and Consolidated
13
Balance Sheet- Charlty
17
Balance Sheet- Consolidated
18
Statement of Cash Flows- Charity
19
Statement of Cash Flows . Con5011dated
20
Notes to the Consolidated Financial Statèments
21

AGE CONCERN SOLIHtJLltradlng8$ AGE UK 50LIHULL Ic0￿panY number.. 031800621
Company InformatloTr
lor theyeai Ended 31 March 2Q23
DIRECTOR5 AND TRUSTEES:
D C Mattocks (Chair to 30 November 20221
S R Tomllnson Ichair from l December 20221
L E Bourne
Pchauhan
C E Murr3y lappointed 30 November 20221
P J Oakley
R M Paulln (appointed 25 May 20221
N C Robinson
A J Rolf (appointed 27 July 20221
SECRETARY..
A F Hastlngs
CHIEF EXECUTIVE OFFICER:
A F HastinES
REGISTERED AND PRINCIPAL OFFICE:
The Core
Central Library Bullding
Homer Road
WÈ%t Midlands
B913RG
REGISTERED NUMBER:
03180062 IEngland and Wales)
REGISTERED CHARIIV NUMBER:
1055887
SENIOR STATUTORY AUDITOR..
Mr J Sea8rave FCCA
AUDITORS:
Seagrave French LLP
Statutory Auditor5
I Poplars Court
Lenton Lane
Nottingham
NG7 2RR
Page I

AGE CONCERN SOLIHULLtradlnga5AGE UKSOLIHVLL (Company number.. 031800621
RÈport of the f)4rectors and Trustee5
fDr theyear Ended 31 Maith ZOZ3
The Directors ènd Tru5tpe5 pr￿en1 thelrfeport and conSol￿ated financial statements for the year ended 31 March 2023.
OBJÉCTWES
The Chariirfs objects are to promote the lollowini purposes for the benefit of the publK ?ndlor older PEDple in and around the
Metropolltsn Borough of Solihull=
preventin8 ￿ rellevingthe povertyofolder people
adv&ncln8 education
preventing or relieving slcknes5. disease orsufferifig In dder people (whether erT50tbnal. mental or physicall
promoling equallty and diverslty
assisting older peoplÈ In need by reason of ill-health. disablllty, ftnancial haid5hips. social exdvsion orother dlsèdv3nt3ge and
such other charitable purposes for the benellt of older people 25 theTru5tets may from time to tlme dedde.
REVIEW OFCHARITABLE AcfiviTIES AND ACHIEVEMENTS
In measuring 0￿r work on behalf of older peopk In Solihull, WÈ look ai rhe succes5 of each servlce we provide and the benefits they
have brought to the people are seÈ upto help. We have referred to the guldance contained in rhe Charity Commi55iDn'$ 8uldance
on publk benefilwhen revlewlne our2Ctivitios and in planThingfuture actlvltles. We group our achievements ir¢to four areis of acEIon,
all of which we may use to address any particular i55ue'.
In&bllnE older people to get ir*volved in 5hapiftE their world so that it bett£r Meels theirneeds
PromotlnE ptyslllve athtudes to ageinu by recogni￿n8 thp. valuable contrlbution that older people maketo our society
Supporting olde.r people through a wlde range of services, dellvefed ways that older people want
Working with and for older people by Invofving omer peo￿￿ In dll t￿t we do in very practical ways which prorYvJtes their
health, well-belnÈ and Independence
Rlslr¢g to moÈi newthalleDges
The la5tthree years have taught U5 ihat, as an organisation, WÈ are resilient 3nd adaplabk and can rise to a challenge. Throughout
thls perlod we have adapted our of worklng and conne¢tinE with people as social conditlons changed and are proud Ihat we
have been ableto continijp ro provide our 5ervl¢es. We havc alstr witnessed thejoy that most people have shown in being cwt and
3tNJut 3Ealn and spefiding time with other5. T￿r Is to say that tlie Smpactofthe Covid-19 pandemic has nDtca5t a longshadow.
Solihull has many residents wh￿e ment31 and Ph￿1¢31 health and wellbelng has been negatwcly impacted and who will need more
support io feel stron& confideTrt and independent agaln, The difficultand thallenglnE times have huweverempha5i5ed whatwe
havÈ always known.. Ihatour suff and voluntperteams are amazing and give so much in effort and dedlcalion to the resldents of
The C05t of LlviThg crisis h35 had a big Impact on thousands of older ppople in Sollhull. Even thosÈ who thought that they were
reasonablyflt)anclally secuie found the massive hike5 in fuel costs very worryin& wlth some sadly deciding thai rlsklng turningoff
the heating was preferable to not belng 8Ne to pay the costs of keepine it on. Following on from the pandemlc 2022-23 has been a
yearwherp rThorE than ever, it was vltal rhai Age UK SolihL¢II remained a strong and effective charty to rneef the ever-growing Treeds
ol our residents. 0￿r serylces continued to evidence hlgh levels of impact and public bEnelit for everyone In Solihu11 as we strive to
meet our 8oal of maklThg Solihull a great place to grow old.
Enawlfflg People
2022-23 saw the fourth yearol our contrèctto prowlde Cornmunlty Advlce Hubs in Solihull worklngwlth 50lihull Mlnd and rhe
D15ability Resource Cenrre, demonstrating the Local Author4tls continued cimnrnitrnent to the borough's prevention ind ear
intervention service5, respondI￿g to local and natSon31 prlorltie5, a5 part ofits Community Wellbeing5ervlce.
The numberof cllents acce551ng the CommunltyAdvlce Hubs durfn8 2022-?3 werewell back fo the pr￿pandeMIC levels seen In
2019-20.
Page 2

AGE CONCERN SOIIHiJLL tvadlng a5 AGE UKSOLIHULLICompany number: D31800621
Report ol the Director5 and Trustee5 Icontihuedl
forthe Year Ended 31 March 2023
IIEVIEW OF alARITABLE ACTIVITIES AND ACHIEVEMENTS Icontlnuedl
Énabling Petyple Icofttlnuedl
The Wel¢ome Desk f*Jnctlon whlch was dosed completely dur*ns lock-dowrk in 2020-21 aTrd only part1311yopened the following vear,
saw 2,337 people, and generated I￿43 contacts, a tWEe Incr￿ase on the 282 peopSe and 497 cor*lacts dealt wlth in 2021-22.
The South Sollhull Htsb dealtwith 4,461 people and generated 16.364 coAta¢ts, compared with 3,185 people and 15,691 Contact5 In
2021-22. The Notth Sollhull Co¢nmunlty Advlee Hub supported 2,557 people and generated 9,626 contscts, Rumbers higher rhan
t¥e-pandemic when 2.225 people were seen and 8,861 Contsct were 8enerated,
The All-Age Beneflts serv4￿5 successfully claimed E3,149B60 forsolihull residents In 2022-23, more than half a ml11ion pounds
more th3n 2021-22 and 3 riew reiord for the setvl¢e. Ta achieve this during thevery ch211on8lngyear of the CO￿ of Liwlng ¢ri51s w35
particularly 8ratifyingfor our hard working st3ff and volunteers. Of this, £54LOQO in Attendano Allowance was claimed for older
people through our Volwteer-led AttendanceAllowance Clalm servKe.
The Dlrert Payments Infomiatlon 8nd Advlce Serv1￿ was accessed by 6612022.. 551 new client5and helped 3Z4 12022., 2771 peorée
to manage their persorpal care budgers 2nd find the right klnd of suppotl to meEt thelr care needs.
The Sollhull Winter Warmth Campalgn has been delivered by Age VK Solihull on behalf of 5ollhull Council 51nce 2th)S. This yearthe
project recorded L311 client512022., 9121 and 4,73212022.. 3,4281 contacts.
The C05t of Llving crisis has undoubtedly had 8 mèjor Impact on re51deni% of Solihull, p3rticulartyolder people, those Ilvlngwlth
dlsabilities and fatnilleswithyoung r.hSldren. In the year 2022-23 Age UK Salihull And the C(￿mUnItY Advlce Huhs dlstributed
grants of É514.770 to 3946 households. This was malnly from the HousÈhold Support F¥nd but also Baron Davenportgrants and
grants from various CharStableTrusts.
Ptomotthg Pl￿tiVe Attitude5 to A8elng
Saleguardlng Adults
At Age UK Solihull. wp. lakevery Seriously the need towork In a waythat prevents harm and PTOtects th(tsewe support. We ac￿pt
that no agency can do this alone, and that It Is only by worklng in partnership and making Safe¥￿[dIng everyone's business can we
hope to keep people Safe. We are committed to ensuring thatall relevant staff ond voluntee15 undersv4nd their responsibllity, have
the relevant training and D8S theck5 in place. We slt on the Sollhull Ad￿ltSaleEU&[dIng 8t)ard and chair the Fng3EP.ment and
Prevention Sub Committee and ensure thal Lhe Voluntsry and Communitysector in SolShull arewell represented as key player5 in
the prevention of 3bu5e vf older and vulnerable people in the Borough.
Portnershlp workl
Age UK Sollhull continues tD work lft p3rtnersh¥p wlih statutory and vgluntary sector colle•gues In Solihull to athievp. the very best
outcomes for our client group. Thts has again been evident in Ihe lastyeèr when 8maLing Lhlngs were achieved by peop
pulling together to support those In need thiough the Cost Df living crisis and the aftermath of the Covid-19 pandernic.
We also work closely with our colleagues at Age UK and the Age En¥l2nd AssocS8tion on our common aims for older people and are
active members of the Age UKWes1 Midlands Regional Board and Network5. Durlng the13St year, we have also forged a doser
worklnE felation5hlp wsih theA8e IJKS In the East Midland5, whlth h35 proved io be a good way of sharfng best pr3Ctice.
We were pleasedto be asked again to use our expertise wlth older people to take part In i second piece of research with the
Unwersiry of Biiminsham entitled..'When Ihe money runs out- C?pll31 depletlon and tran51tion out of self-funded care,. Whlle we
all knDW that many care service5 are expenslve and will ovef time use up a large prOpo¥￿0Th of 3 person'55avSngs, Ilttle is known
atx)ut peDple's eXper￿nCe ofasking for supporl or wh3t happpns when there is a change from self-fundlng to ¢ou)cll s￿pPOrt. Thls
research w111 focus on thatgap In knowledge with result5 due out nexr year.
Page 3

AGE CONCERN SOIIHULL tradlns 35 AGE LIK SOLIHULL Icompany numbpr.. 0318Q0621
Report ofthe Dlrertors and Trustees l<ontknuedl
for the Year Etlded 31 March 2023
REVIEWOF CHARITABLE ACTIVITIES AND ACHIEVEMENTS I￿ntInued}
Supportln8 older People
rolder Peoplds Inforrnailon and Adv1￿ SeNl¢e has sepn an Increase in tlie number of older people aceessingthe seNice, up
from 1,641 In 2021-22 to 2.014 In 2022-23. 2nd 2.5 times more than the pre-pandernic year of 2019-20. Thls Is a spEclalist service
whlch require5 Staff to h3ve a high level of kmwledge ar4d experience In a wlde ra￿e of areas IncSudin8 housingi care and
independent livine and 3 Who￿ host of other 15s￿e$ which impatt on ihe lives of older people in Solihull every day.
1• 2022-13 a new 5eNlte commenced, Houslw Related Supporl providlng support to resldentsof Shelsered Housing Schemes In
so11h￿L1. Fiorn June 2022 to March 2023, 116 people wwe supported by this service.
The IT￿[nE People Togethe¥ SeTvlcewhlch covers our Clubs and Befrlending acti￿tieS had iwo ex￿PtiONallY busyvears in 2020-21
and 2021-22 with ihe hlgher call on our service5 due to the pandemlc. In 2022-23 referrals settled to a more mana8e3ble level of
268, indicatlng th3t for some people atle8$1, life w35 returnlng to some kind vf normal. There reroin52 largewalt14)g list forour
very popular lunch clubs, hdped no doubt by the fact Lhat they are mostly held l) pubsl At any glven time, there ore approxlmate
55U dient$ involved In the project. Voluntser Dumbers wlll Probably never be as hlEh as theywEre during the lock-down periods
when rnany people were furlou8hed and 59 had time tts help the cDmrnunity, nevertheless there were 144 volunteers supportln8 the
service in the ￿51 ye31, which15 hearlenin¥.
The IlnklThgVeteransYogethEr Project. funded by the Armed Forces Coven&ntTru5t Fund, carne to the end of Its two year funding
perlod In 2022-23. At COTnpletion wp. were over targetwith 355 olderVeter?ns involved In al le3St one of Lhe 5traDds of the project.
The project provided additional support forveterahs to connectwith tlieir peers and thelrwider communlties and five day trlp$ 10
places chosen by Ihe Veterèns and two pafties were held. The135ting ￿ga¢¥ of the projett is the ongoinR coffee mornings and the
publicatiun of 3 book.. ￿eMOrIes￿l WLrrtlme ondAttlve Serylce-sollhull Vetemfts retollertlons oAw¢rf andodfve5ervicEocr055
the yeors,. Vle thank all VeLerans for thelrservice to their cvuntry.
Worklwwlth and For Older PÈople
A8e UK Sollhull's onlychargeAble servlce, the Home Support Servlte was hit very hard by the pandemic as Clients feared the
tran5mlsslon of Covid-19 Into their homes. Threeyears later, we are still 51ruggllng to get backto pre-pandernic levels, but It Is on an
upward trend. OUT maln challe￿e 15 the diffi¢Lrfty in recrulting to the Home Support Worker role. We recogni5e that thi5 Is true for
a lot of Dartikili3ry Care and NHS setvice$8£r055 Engltfid. not just in Solihull, so there is & lot of rompetition for pe.ople wanting to
work in the sector. The prollferation of new Care Home facilities In Solihull over the last few years has wdoubtedly exacerb?ted the
siru?tion but we 3re hopeful thal people flnd worklngfor a Charity fulfillinÉ especially given the flexlbllitywe offer. We 4re
averaging approx*mately 710 hours of Home Support per Fnonth.
The Home from Hospltal SeNl¢e enables timely dlscharges ffom hospilal togeiherwlth post-discharge Support. It works closely
with the Ho5Pltal Soclal WorkTeams and provides a range of practical help and support io help a person Settle back into home
followlnE a slay in hospltal. Hospital Stays can often be unexpected and cause anxiety, Pa¥tKularly for ihose older resldents who do
not have family or frlends t]earby. In 2022-23. 158 people were Supported by the service Lu be safelydischarged horne.
Ourpartnershipwllh the South Central Solihull Primary Care Nelwoik delivered social pres¢riblng servi￿5 lo 158 patients of 4 GP
Practltts in 2022-23. The Soclal piexrlbln% Serv1￿ aSmsto suppurl patlents with non-medlcal igsues and connect them to serylces
and attiyitles to meet thelr wider w211being and social need5.
Our P05tural Stability Instru¢tlon classes funded by Birmlngham and Sollhull ICB Ilntegrated Care B03rd, previously Clinlc31
Commissionlng Groupl are the only evidence-based strength 3nd balance Èxerclse for those 5ufferinÉ frequentfalls. The service has
again exteeded its target number with 20612022.. 1801 people startingthe 2(kweek programme ID 2022-23. The outcomes forthose
uslThg the service ale out51andingJ With 91% of those successfully completing the pragr3mme nor havlng h3d another fall thB post
programme mgnltoriTrg period ènd 98% Coniinulng to underiake exercise followlng theircompleliDn of the course,
Following oll f¥om the partTreishlp with Public Health to dellver a Dlgital Champlons Pvole£t, we were succe55ful In blddingfor an
18-month programme funded by the national Age UK. The 5ervice1s vital to ensuring older people tèn connect to digital pl3iforms
including em311, baDking, 5hopplngi sacial rnedli etc. From June 2022 to Marth 2023, 124 people recelved Thgit31 Support tutorials
eIt￿r one-to-orbp In Ih¥r own homes or in gioupclasse5. 37 older people took advantage of the tablet loan stheme. 588 older
peoplewere ¢nvdved In awareness-ralsiDg sessions across the borough.
Page 4

AGE CONCERN SOLIHUILtr4dln%as AGE UK SOLIHULLICompar)v Thumber.. 051800621
Report olthe Directotsand Trustees Icontinuedl
for the Year Ended 31 March 2021
VOLUNTEERS
Volunteeis have beefi at the beating heart of ourwo¥k wlth Older and Vulnerable people ihls last year, both supporting ourclienis
with Informatlon, benefits tlaims, befrleni*n8, clubs and SUPPDrting our seThlceswith adminlsiratson, We are proud to note that
over 2022-23 3BI (2022.. 3531 vduthteers, a rtlio of neaFly 7 voluntet¥s forevery 5tsff member, supported tyjr chariiy. We are truly
an excellertt eKample olcare, Compassion 3nd ¢ommtsThity activity.
REVIEWOF FUNDRAISING ACTIVITIES
Our main fundralslng actlvltie5 Contlnued to be our reiall shops and the varlous activities of our Fundralslngteam-grant
app11cations, eiictsuraeingevents by and donatlOTrs from local businesses, schoo15 3nd organlsatlons, and generating publl
donations. Our Home Support Servlcc ￿ a1$0 priced to make 3 5m211 tonrrlbution under normal operating conditions. The year
under rewlew began optimistlC311y 35 ihere w35 Conf￿enCe that, for most, we were now leaving the ihreèt of Covid-19 behlnd.
However, as the year progressed and the rate of inflallon Yose, a newthreat lo fundralsinE, the Cosl ul UviDg crisls, emerged.
After two very di51UPted years, from April 2012 wewere pleased to see our shops In Hobs Moat and Castle Bromwich being well
5UPPOrted and t3kin&s increasing, There is no doubt thatthe value lor money our shops offer4nd the part they play in mowng
towards o more sustainable economy, both helped make 2022-23 a good year forour retall operation. Sales from our chBrity shops
totallEd £136,238 in 202?.-?.3. and gen2r3ted a surplu5 of 3 Illtk over £15,000 forthe year. Thi5 progress w4$ however being mstly
achieved by our Hobs Moat shop, so we took the decision during the year undei review io renew the lease on our Casd
Bromwich shop. Wewere sad tD see ihe shop close after having traded ihele for over 3Uyeais bul it was b￿0M￿nI SncreisinBI¥
flnaDciany unviable. A1thou&h the Castle Bromwlch shopcontinued to trade upto M￿-April 2023, we have Includpd thoseweeks of
tradlng and a11 of the costs of c105ure linduding redundallcy cost51 in the figurps forthis yeaT. ThE Costs of c105ure Jmounted lo
£21,649. We keep an eye o¥) the shop vacancies wlthin the borough and would consider openin& another If suitable le25e temis
were8va*lable.
Our Fundrai51nE Team raised a ￿[31 of £96,74912022'. EI40,3861 from donalions. legacles. Erarst applicatlOn5 and general
fundraising. Of the tot31 raistd £57,64212022.. £78,741> was unre51ric¢ed Income. We found it partlcularly difficult to secure
unrestricted Érant fundin8 In the year under review. We also suspect fears 8bDut the cost of living are impacting the level of
dondtk>Dswe are receivlng wlth the tDtal in 2D22-23 being80% of that recelved In 2021-22. Howevvi, on the positlve side, we are
bulldlng our number ol regular donors aNd have more local busine55es orÉanislng fvJndrai5er5 for us, and we at last saw more
iThcome coming In from events 3s lifè returned to nDrmal In 2022-23.
Age UK Solihull did not use professi0ffl31 fundralser5 or tommercial participatDfs In theyear ended 31 March 2023. We are
registered with the Fundrai5inÉ Regulator aad adhere to thè Code of Fundraislrig Practl¢e. We also have a Fundraising Policy in
place, which Includesour approoch to protectlng vulnerable people when fuDdrai5ing. We have not ieceived any complaint5 about
our fundraislnE activities In the year und￿ review,
Foronline donations the FundralslnÉ Tearn use5 and encourages it5 SUPPOrters to ￿se recogni5ed fundraising platforms (such as
JustGiwingl whlch have robust reporting and monit¢rSng systetns. It uses CharilyLo8 35 It5 supporter database and record5
Informalion donors, Ihetr support, Glft Aid status and marketlng preferences In Itne with GDPR regulation5. Vulnerable people
can be flagged as such on the System our fundraislng approach is tailored accordingly. Supporters Ire given the Opibn to opt in
oroptout of marketlng at anytitne and permi5*0n to use their photograph is documented.
The safety of the p￿blIc, our supporters, and ourvoluntetrs aod 5tsff at ourfvndraisiog events is always considered c3refully. A Risk
Asses5meDt is undertaken and we ensure sufficient Staff and volunteers are present based on the number of attendees and iype of
evertl. Staff and volunteers 3re briefEd their rol￿ and respgnsibilitie5 On an event byevent basis.
Our Home Support SÈNlce wasn't able ttr expand its ailivlty aswe had hoped In 2022-23 and is prlmarfty being held back by the
difficuk¥ In recruiting Home Support Workers to replace ihose that have left over the last fewyear5. It broke even (n the year under
reviewwiih support from some additional lundlng. We havE also been 3ble to secure 50me additional funding for 2023-24 to
continue runnlng the 5eNice and give it litne to recruit and recover. We see our Home Suprx)rtSeivice 3$ an Important part ofour
charitable ailNitles and we know th?t It 15valued by our dients.
Page 5

AGÈ CONCERN SOLIHUILtradlng a5 AGE UK SOLIHULL (Company numbeT'. 031800621
Reportof the Dlrettovs and Trustees IcontlnuEdl
forthe Ytar Ended 31 Mar<h 2023
REVIEW OF INVESTMENT ACTIVITIES
Interesr rate5 remained low during muth ol the yearunder ie¥lew and it wasn't really until Oecember2022 that they started io
In¢rEase. Our interest eamlngs forthe year were £9,04712022: £2,665), representlng è return of èpproximatebl l.l% p312022..
0.5%). We acknowledge thaith15 is a negative real return bul £ontlnue to feel ihst 8 rlsk-averse investment approach and
malntaining 8 high level ofllquidily Is 3pproprlate whilst the 8eneral p.conorn￿ outlookiemalns uncertain. Since March 2023
interest rates have increased S￿nifICEnt￿Y and we have moved onto an onlirye platfortn whleh makes movin¥ deposlts io banks
offEring the best rates much easier. At the Ilme of writing we are receiving Interest raiesof between 4% and 5% on Dur Yarlous
accounts. In1Sne with our Investment policy, we aim lo ensure that all deposits are COve￿d by ihe Fln3ncial Se￿1¢e$ Compensation
Scheme.
FINA14CIAL REVI£W AND flESERVE5
Whenwe sei the budgetsfor2012-23 atthe bEglnnlng of 2022wtwereexpectlnR the Covld pandemictocontinue io negatlvelyaffect
our shops and fundraising but were optimistic that our Home Support Setviee would begin to re.coYer. In the evetSt, our shops and
fundrai51ng actfvitÉes did better Ihan budeeted, raising all extra f25,rKIo. Howevef aur Home support servi￿ lour only charged for
th8ritable activiiy) continued to be significantly dlsrupted with Staff Shortages. We had hoped 2022-23 would be the year we would
see It move towards a more normal level of aCtI￿L¥ bui thls was not to be. Ralhp.r than bringing in £23,OOD, it broke ovtn. Overall
our unrestricted dLtivlties made 3 p1p.asing surplus of £50.099 (before the penslon adjustmentl helped by better management ol our
cash dp.positS 2nd rising Interest ratts. 2nd seCurifi￿ higher overhead recovery rate5 ift more recent fundlng. Ilnrestficted re5er¥es
ended Eheyear atE41L39812022.. £384,299>, afteraccountlngfaran actuarial1055 Df £23,OQQon 0￿r defintd benefit pension scheme.
Ourprindpa1 funding50UftescontiDueto becontractswith ourlocal 3ulhorityand IC8whlchfund much (but notalll ofourlnforrnatlon
and Advice services, Postvr31 Stdbilily Instruct￿￿ and Linking People TDgether. We wero also funded agaln in 2022-23 by our local
authorllyt<> dl.qtribute the HouseholdSupportFund andto provide the Home from Hospital servlce. The nationalA8eUKthariwm2de
some funding 3vaSlable for Digital ChaMp￿nS work and uther funding to 511PPnrt Ioc31 Age UKS with the impact of the Cost of Livlng
Cr￿]&
At 31 March 2023 the CharSty had restricted reserwes of £306,19312022: E263,3831. Rest¢lts by individual se*vlce lsne were mixed
dependlngpnwheth￿ wehad been able tosecuretFEaddition¥l grant funding needed èndlor how quickly staff varancleswerefilled.
We 3re gratelul that our Ioc21 authority ha5 a8reed to uplift the valuE of gur main contratts by G% for 2023-24. Thls. wgether with
h2vin% good reserves. enabl￿d us to giye our staff a cost of INing increase from April 2023 of 7% lo help them weather the price
incfea5e5 we are all facing. We are budgeting a small defic*t overall a¢ross all of our rpstiicted 5eivice lift￿ in 2023-24.
Our totsl income In the year under rpvie.w w25 £1.905,540compared to £1.750,753 the ye3r before. Thls Sncrease of E154,787 c3me
mostly from increased retail intome Iwhich will not be maintained with Lho c1ts5ure of ihe Castlp. Bromwch shopl, and Increased
actlviLy for P05tLwal Stability Instruction, HO￿ehoLd Svpporr Fund and Home from Hospit315ervitss (none of which we have been
funded tD repeat in 2023-241- Sowe expectourlncorne for 2023-24 to ieturn to around El.7 rnillion.
We have reviewed ourfree reserves pollcy and curreDtlycalculite that, based on i>urcurrent activitie5 and prlncipal rlsks, we requlre
mlnimum free resetwe5 Qf berween E300.000 and £350.(N)O. We believe thi5 would piovide us with the resouice5 to manage
5ignilltani change to our a¢rivitie5 should that happen in the future. As at 31 March 2023 our free reserves were £266,16912022..
£200,719> after makin¢ allawance for the carrlng amount of fixed 3$5ets and deslgnaiions. We continue to deslgn4te £60,000 to
meet our short twm defilled beneftt peTr5ion scheme obligation5. We also designated £46,917 at the end of the previous year a5 a
fund for Investment In new Income-generating ide35 and E14,532 was used In 2022-23 to boosl our fundralslng resources. Thls
designated fund Stands at £42,385 and we have 2greed to contlnue using it to Support our fundraising r￿our¢￿ in 2023-24.
Consequently at 31 March 2023 our free resetves are lessthan our target range by £34.000 to £84,000 which is a sma11 Improvernent
compared to 31 IA3rch 2022. We are confident that our unrestrlcted SOur￿S of income wlll continue to prodLKe surplwes in the
comingyear5whlch will boost our free reserves posltlDn.
Page 6

AGE CONCERN SQUHULLtradlnE asAGE UKSOLIHULLICompany humber.. 031800621
Beport of the Dlre£tors and TrtsstÈes Icontlnuedl
tOT the Year Ended 31 March 2023
PLANS FOR FUTURE PERIODS
Forty years on 5t11 I work(ng hard to make Sollhull a great pla￿ to grow oldl Looking back over the years, it is Interesting tD
r*nember that Age Concern had il5 ofiESns during ihe Second World War. whl¢h made life morè dllficult for older people In manv
Way5, but also revealed thlyr exlstlng problems. Itwould be fair ta Say that the Covid-19 pandernic and the Costof Llving cris*s have
done pretty tnuch the same thlnÉ- exposed the vulnerabllities ofolder people to lonellne55 and soclal Iso13tKin together wlth the
helEhtenEd health risks wsed by belng cold OF not havlnE enaugh nutritious food to stay healthy and well.
We reco8nlse that Solihull shares many characterlstics with England as a whole. but it also has a range gf unique eh3llenÉes. A larger
propt>rtlon of the Solihvll popJlatlon ls aEed 65 and over compared to £nularsd and this group is projected to be the fastest growing
population £ohort over the next 20years, in particular Lhose aEed 85 and ovtr1+3,5LNJ by 20411. Thls has implicationsfor many
services, particularly rislngdemand for health aRd 50clal care, 3nd wi11 UndOu￿edlY have implications for the range of servl¢es rhat
we offef or mightwish ro offer in thè future. Going fomard, we tteed to ensure that we reach and are accesslble to older people,
th•r carefs and thelr families In the ways that suit them, to support themwlth the Impartial* personèlikd. and expert information
and advke they nted. We are in the prlvlleEed positK>n of being able to speak to old?.rpeople day in day out, so we are tonstanrly
learnlng more about rhe challenges older people fa￿, Bnd ionstantly looki*g to provide appropriate seNkes or solutions to thDS
challenge.s.
A5 we celebrate our Ruby 3nniversary from Mareh 2023, we will remain grateful For all Lhe hdp and support we get and look
fonvard to the next 40 ¥e8rs wilh hope and enthuslasm that WÈ will be here when we are tteeded.
RISKS MANAGEMENT
TheTrvstEes have is) place a pro¢es% to identify risks and Implement risk mènzgement strategles. A Rlsk Register Is maintained and
revlewed at lea5L iwlce a yearwhich identlf*es the risks the Charity could face uslng Charity Commisslon EuidElines, score5 them In
tums of likelshood ofoccurrence afid putential ImpacL and Ide.ntifies the means Df mlllE3tingthe5e rlsks. An actlDn plan 15
developed for those mitigation actionswhlch it IS 2gretd should be put ID place or exSstingoftes Improved.
We consider that the principal rlsk areasAge UK Sollhull currently lacts, t¢gether with our mltigai¢on actions, are..
LD5S of key staff, Includlng proloDge41 Illness- we have had some turnover of key sraff rpcenuyalld we know that the jobs
market 15 very much In empk>yee5' favour at the moment. We have spent considerable time resources In recent months
ensurlnE that our polKTe5 and procedures are up lo date. We have also examined our O￿an7$allon3l struciure, Clatifying
ro1Ès and responsibilitles, tre3ting new role5 wherewe thought needed to spread the responslbiliti￿s more, and making a
clearer reptyrting5tructure to improve succes5i9n planDing.
Servlce dell¥evyquallty- we recognisÈ thèt havlng unfilled vÈc8ncies, reliance on Sub-contra￿orS forsomÈ parts of ou¥
work, and Incre35ed demand for our services could reduce the qualiiy ofour service dellvery. We pride Duf5elvos on
providing rdlably biglFqu8lltyservices in all of our activities and know ihat this is an important lactor in mainlainingthe
good rela*lonshlps we h3ve wlth all of our funders, clients and supporters. We h3Ye had some success In recruitsn&to
roles recently and have increased the level of managementof our 5ub-¢onrracting arrangements.
Employment Issue5 eg. burnDut/5tre5S-the13SI three ye3r5 have been extremely defftandlne for our staff and partlcularty
Iront-line staff and current acti￿tY rates remain hlgh. Workload5 are r%ularly monitored and we ensure that Staff take
iegularat¥nu21 leave. All of ouremployees have ac£ESS to a free thlrd-party Employee A551stance PraEramme that
promotes wellbeSng and a 5trone workllife balance.
Slgnlllcanr iellance on volunteÈrs for the dEllvery of some Df oursetvlces-some of our artlvltles are fellant on sufficlent
vdunteer5 CDmiftg forward and we ère finding that recrulting suitable volunteers Is becomin8 more dlfficult. Thls had
to us havingwaltSng lists for our linking PeopleTogeiher services. We conllnue to invest in a Volunteer M8naEers0 that
we can provlde a rewarding volunteerlng e¥perience.
A 5aleEuardlng ¢omplalnt-a$a service or8anisation worklng with vulnerible people we feel thatit is1mportant to keep
the issue of safeguarding hl&h on our agenda. Whllst we are confident that our safeguardlng policles and practices are
Sourd and firmly embe(fded in all that we do, we do recognlse how daTnaglng a Safeg￿rdIng coTriplalnt could be, whether
11 Is well-founded or not. We have 3 Safeguarding Lead responsible for ensuring Ihat safeguarding Is addressed in
procedure5 forall acLlYltle5 and safeguarding Irainins Is mandatory foT all stsff.
PaÉe 7

AGE CONCERN SOUNULLtradlng as AGÈ UK SOLIHVIL IComp4rbV Thumber.. 031BOD621
Report of the Dlréctor5 and Trustees Iiontlnuedl
forthe Year Ended 31 March ZOZ3
RISKS 14IANAGEMENTl¢ontlnuedl
Concentration ol Incrrfne $ource5- we have slgnlficant depÈrKlence on slatvtory cumtracts. Our contrads wSth our local
authority were renewed In Ayll 2022 for 3 perlod ol two and half years $0 we are in a stable position for the short-teim.
In 2022-23 we were suciessful In securing funding for some ntw proJects- Home from Hoswt31 and Digltal Champion
but these ￿11 complete in March 2024. We recognise the need io expand and diversify our activities, both resiricted 2nd
unrestrictÈd and contlnui)usly monltor what contracts we could bld for orgrant funding we Could apply for. We have
earrnarked thegrant5 we were given byAge UKwhen our insurance 5eivKes ￿￿Sed, as a fund for Irivestment in new
incorye-generatlngactivities and we will continue to use some of thi5 in 2023-24 to develop new fulldrai5ing Str￿mS. In
add￿tIOn we have restrucluring planninE IJ plate sheuld contract5 notbe renewed.
Cyberthreatsldata theftllTseturlty-we know thatdata breaches ale becom¢ng more common and fraudsters are
becoming more sophistlcated. Cybersecurity iralniog ￿ now mandatory for all of staff. We plan to review our Fi3ud
Management pdlcy and procedures during 2023-24.
STRUCTVRE. GOVERP4ANCE AND MANAGEMENT
The Charily Is coTrstituted as a company limited by guarantÈÈ and 1$ governed by 3 Memorandurn and ArtScles of Assoclation. All
Director5 of the ¢ompany are èlso Trustee5 of the fharity, and there are no other Trusrees. The Board of Trustee5 Is the L¥)dy
responsible for the governance and performance of the Charity. It m¢ets six times a yeaT and receive5 reporL£ from two fortnally
constlluted sub c¢)mmirtees'. the Finance and General Purpose5 Committep. andthe Human Re50urcesComrnittee, both of which meet
up to 12 time5 per yedr. Each 5ub-£ommlttee ha5 5pedfi¢ terms of reference a•d functions delegated by the 8odrd and b25 a Chalr
appolntp.d bythe 5ub-commlttee. All Trijstee and5ub-comTnittee meetings receivE wrltten reportsfrom and areattendEd bythechief
Executive orri£erlAF Hastingsl and other members ofthtsealarmanagernenttearn as appropriate. The remunerationolthecharity s
key rnanageinent personnel 1$ Set by referente to other 5imikr Age UK'5 Jnd other slm¥ar local voluniary communlty secror
organisations.
The Board of Trusrp.e.s has the power to appoint additlonal Director5 and Trustees Bs It tonsiders fit to do so. There is a forfflal
procedure for tht 8ppointment of new Dlrectors and Tru51Ees to the board whlr.h aims to ellsure that an appropriate balance of Skills,
experlence 3nd backÉrouNd is athieved. All Dlrector5 and Trustees are submitted for re*leciion every threeyear5.
The Directors Tru5teE5 duilng the year under revlewwere-.
DC Mattocks Ichair to 30 November 20221
S R Tomlinson (Chalr from 30 Novetnber 20221
L E Bourne
P Chauhan
C E m￿rra¥ lappointed 30 November 20221
P J Oakley
R M P3ulln13ppointed 25 May 20221
N C RobinsD
A l Rolf lappointed 27 July 20221
RELATED PAxfiES
The Charfty owns the total Issued share capital of Age Concern Solihull Ttsding Limited trading as Age UK Sallhull Tradln& &e UK
Solihull Trading has nut iraded since March 2018.
Page 8

AGE CONCERN SOLIHVLLtradlntas AGE UK SOLIHULLICompany nurnbpr.. 03180(hS21
Report of the Dlreclor53nd Trustees IcvntlThuedl
for theyear Ended 31 Marth 2023
STAIEMENT OF DIRECTORS AND TRUSTEE5 RESPONSIBILITIES
The Directorsltrustee5 are re5ponslblÈ for preparlng Ehe Report of the Directois and Ihe fittanclal statements In accordarKe with
8pplicaNe law and regulations.
Comp3ry law reQ￿IreS the Directorsnrvstees to prepare financ131 statempnts for each financialyear. Under that lawthe Directors
have elected to prepare the financial statements In accordan¢ewiih United Kingdom GÈnerallyAciepted Attounting Practice Iunited
Klngdorn Accounting Standards and appll¢ible13wI. Utder company1aw Ihe Directors must not approve the financial st4temenis
unless they are ￿tI$l￿ed th8t they 8lve a troe and fail view Df Lhe state of affairs of the company and the group and of the surplus or
deficit of the company and the group for that perlLNI.
In preparing those financial sl3tement5, tle Olrector5are requlred ro..
select sult3ble atcountlng polioe5 and then apply them con515tently',
make judgements and e5tlma¢es that are rtasonèble and prudent.
prepafe the financial statements Dn the going concern basis unle55 It Is Inappropriate to pre5um¢ that the companywlll contl*ue In
business.
The DirectorslTrustees are rÈsponsibk farkeepingade.ouate accountlngrecordsthat are suwiciontto show and eKplaln thecompany's
tran53Ctions and disclose with reasonable 3ccuracy at ony tlme the financ131 posltlon of the company and the group and enable them
to eTrsure that the financial statements comply with the Cvmpanles Act 2W& They are also respon5ibk for safeguarding tho èssets
of thecompany and tliEÉroup and hence fortaking reasonable steps for theprevention and detectlon offraud andother irregularities.
STATEMENT A5 TO DJSCLOSURE OF INFOflMATION TO AUDITORS
So far 35 ea¢h Dl¥ectornrustee is aware, therels no relevanr audit Information of whkh the tompanvs audltors 3re unaware, and
each tl'rectorlTrugtee has taken 311 the steps hel5hc should have taken to make hlm/hersetf &ware of any relevant audit iDformatlon
and lo establish thai the company'5 audltors are aware of ihdl InlormatiDn.
Thls rp.port h35 been prepared in accordan￿ with the special provlslans of Part 15 of ihe Companies Act 2006 relating to Small
tompanies.
APPROVAL
Thls Report was approved by the Board af Di¥ecknrs andTrustee5 on 25 OcLobE¥ 2023 aTrd Signed vn it5 be￿lf by..
S R Tomllnstsn
Chair
Page 9

AGE CONCERN SOLIHULLtradillg as AGE UKSOLIHULL (Company Thumber.. 03180062
Report of Ih(lep¢ndentAuditor5 to the Members of
AGE CONCERN SOUrfULL tTadlnE as AGE UK SOLIHULLILlmlted by Guarantee)
Oplnlon
We have audited the Ilnancial statements of Age Concern SDlihull trading as Age UK Sollhull Ithe'company'l and Its sybsldi21ies (the
'Éroup'l for the year ended 31 Marth 2023 whith compr￿Se the statement of Fin8ntial Actlvllles, Ihe balance Sheet and Notes to the
rinancial statements, Includi￿ 51gnilit2nt accounlin8 pollcies. The financial TepJrtinÈ framework thai has been applied in their
preparallon is appl1cable1awa￿d United KingdomAccountingStandards, including FRS 102 The Financlal ReportithÉSt3ndard applicable
in the UK and Republlc of Ireland Iunked Klngdom GenÈrtllyAccepled Accounllng PraftlcÈl.
our optnlon the flnancial statemenis..
glve a true and fair vlew of the state of the Éroup's a*)d the company's affalrs as at 31 Mafch 2023 and of its surplus for the
vear then ended..
have been praperly prepared in accordance with United KingdDm Generally Accepted Accouniing Practi￿,. and
have been prepared In accordance wlth the requiremÈnts of the Comparyes Act 20(￿.
Basis IOT oplnlun
Weconduttedouraudit in accordancewith Internati(￿81StandardS onAuditinglUKIIISAs IUKII and appllc2blÈlaw, Our respDn5ibilities
ur*der those st3nda¥ds are furthEr des¢rlbed in the Aijditor's respon5ibilitre5 for the avdit of the financial statements section of trur
report. Wè are independentof the ctsmpany ill 3ccordance wSth theethical requiremenis that are relevantto our audit of the fin3ncia1
statements In the UK. Including the FRVS Eihieal 5taftd3rd, and we have luifilled our othèr eihlc41 responybilities In accordance with
thest requirements. We bdieve that the audil ¥vSdence we have obtained is sufficient and approp¥late to provide a ￿$15 for our
oplrKon,
CondusSons relatlng to gDlng wncern
In audillng the financial sta￿Menty we have conduded that the dlreciors. use of the going contsrn basis of aceoundng in rhe
prep3r3tion of the financial statemenrs is appropriate.
Based on the work we have perforrrbed. we have not Ident1f￿d any material uncertalnties relating to evenis or conditions thal
individu8lly or colle¢tively* may cast 5igxifl¢ant doubt on tht company's ability lo contlnue as a going conEern for a perlod of at least
tsvelve month5 from when the financial statements are authorlsed for ￿$sue,
Our responslbilities and the responsibilitie5 of the direciors wlth respect to Eoingconcern are descrlbed In the relevant 5ertlonsof this
report.
other lrtfurm&tlo
The other lThfoimatioTr cornprtses tFt Informatlon Included in Ihe annual report other thafi the fi'nancial s*atements and our atsdltor's
report thereon. The direclots are responsible for the other iDformation tontalned wlthin the annual report. Our opinion on the
Ilnancial stateTnents does Dot cover rhe other information and, except to the eKteftE oiherwise explicitly stated In our report. wp do
not expre55 any form of assurante conclusion thereon. Our responsibilily15 to rpad Ihe other inforMat￿n and, in doirKg so, consider
whether the other informalK)n is rn3terially inconsistentwith the financial statements, or our k*)owledge obtained In the course of the
aud*t,oroiherwlse appearsto be rnateriallymisstated. Ifwe ideiitifysuch materlal in¢onslstencies orapparenl mate¥ial misstatements.
we are required to determiRe whether thls Elves rise to a material misstatement in the ftnonckl sratements themselves. If, based o
the workwe have performed, we conclude that rhere is a ma*e¥lal misst3tement of this orher Informatlon, we are required to report
that fzct.
We haye nothing to report In this regard.
Oplnlonson Oth*r matters prexrlbed by theCompanlesAct 2006
In our opinion, based on the work undertaken in the course of our audil..
the Information given the directors, report for the financial year for which thÈ flnanclal statements are prepared Is
COnY5teDtwith the financial statÈmenis' and
thedlrectors, rEport has been prepared In accordan￿with applicable legal requirements.
Page 10

AGE CONCERN SOLIHULLtradlnga5AGE iJKSOLIHULL (Company number: OIt800621
Report ofthe Independent Audltois to the Mefftber5 Qf
AGE CONCERN SOLIHULLtradinE as AGE LIK SOLIHVLL Illrnlted by Guarantee)
Matters on %thlch we are requlred tQ feport by exceptlon
In the Ilght of the knowledge and under5landlnE ol the group and company and Its environment obtaioed In the course of the audit,
we have not td2ntified materlal missiatements in the directors, fEPtrrt.
WÈ have nothin8 to report Sn Yespect af the followlng matter5 where the Companles Ait 2006 requires to report to you if. In our
gpTnlon'.
adequÈte accounting recDrd5 have not been kept. or returns adequ3te fDr our audlt have Dot been recelved from braryche5
not vislted by us,. or
the linantlal statements are not In aB¥eementwlth the a¢counttng rewrds and TetuiTrs.' or
certaln dlsclosures of direr.tor£' reM￿neratIO￿ speclfied by law are not mède. or
we have not received all the Information and explanations we reluire for our audit- or
the directors were noi entitled to prepare the financial 5taternEnts kn accordancewith the small comp2nEs' regime and take
adv3ntage of the small companie5, exemption in preparingthe dlrectors, report and take adwdntage c>f the Small ¢ompanies
exemptlon frotn Lhe requlrement to prcpare a strategic repurt.
Responsibllities of dlrectors
As exp5ained rnore fully lil the directors, respon5ibtlifje5 Statement, the directors are responslble for the ￿epara￿On of the financial
statements and for belng sausfied that they give a true and falr vlew, and for such intern31 cvnlrol 35 the dlrectors determine is
netessary ro e￿tle the prep3ration of financidl statemevt5 that are frp.e. from material mi55tatement, whether dut to fraud or error.
In prepari*)g the finantlal.st?tp.ments, the direitors are responsible for assessing the company's ability to continuÈ as a ¥oTng concern.
disclosin& as app5icable. matters related to going concern and using the Roin¥ concern basi5 of accouniing unless the directors elther
Intend to Ilquidate the tompallyor to ceaseoperatlons. or have realistic alternative but to do so.
Audllovs r￿POnsIb￿lI1¢S for the audlt of thefSna•clal statements
Our obl&.ctives are to obt31# reason3ble assurance about v4hether the financial 5tatÈments 3$ a whole are fffte frnm material
mis5tstcmeDÈ, whether duo to fraud or error, and lo Issue an auditor's rp.port Lh3t includp5 our oplnlon. Reasonablc assurance is a
high level of assur3nce bth Is wt a Euarantee thèt an audit conducted in accordance with 1SA5 IUKI wlll alw3ys deteci a md¢¥rial
mwt3tement when It exist5. Mlssi3iementS C3n arfse from fraud or error and are consldered rnaterlal If, individually or in the
aBgfegate. they could reasonably bè experted to Influence the economic deCI￿D￿5 Qf wers taken on the basls of these financial
51atemeDt5.
Irregularities, including fra&d. are iDslances of non-¢ompliance with law5 and reÈulations, We deslgn procedures in line wilh our
responsibilities, outllned aknve, to dele¢t material mi55tatemenrs in respect of irregularStles, includin8fr3ud. The extent to which out
procedures art capable of detecting irregularlties, includlng fraud, Is detailed belaw.
We assessed the 5U5Eeptibilityof ihe group, and comp3n¢s flnanclal statements to material mlsstatement and hDw fraud mightoccur.
includlng through di5¢ussbns with the dirÈctors. dls£ussion5 Wlthln our audit team planning mee11￿ updating our re.cord of systems
and ensurin8 these systemsoperated a5 Intended We ev3lu8ted possible incentives and opportunitie5 for fraudulent tnanipulation of
the financtal statements. We identified laws and regulations that are of sI￿lfIcance in the contextof the company by dlseussions with
director5 and by updating our understanding of the seclors in which the company operate5.
Law5 and regulat￿n5 of direct slgnificance in the context of Ihe Eompany Including the Companie5 Act 2Q06 and UK Tax legi￿allon,
other laws and regulationsthaido not havea dlrect effecton the fIn3￿131 statements butcompllancewith which rTr3y be fundamental
lo their abllity to operatè or to avoid a materlal penalty include aBli-bribery leglslation. health and safety legislation and employment
lèw.
We identified ¥evenue reco8nltSon to be the area most susceptlble to the rlsk of material mi5Statement due to a fr2ud and non-
compliance.
Pa6e 11

AGE CONCERN SOLIHULitradlnE as AGE UK SOLIHULIICompany numbev.. 031800611
Repori of the IndependentAudltors to the Members of
AGE CONCERN SOUHULLtradlng as AGE L¢K SOLIHULL ILlmlted by Guaranteel
Audlt resp¢nseto risks ideTrtilied.
We consider the extent of compllance with these laws and regulations as parr of our ?udit prccedures on the related finÈnc4è1
5tatemEnls Items includiTr¥ a review OF fifiancial statement disclo￿re$.
Durln8 the planning meetlngwitk the audit team, the engaeement Partner drew attenlion to the key areas whlch might invoEve non-
comp118nte with laws ?nd regulatlojs or fraud. We enquired of management whether they were aware of any Instances of non-
compliance with laws and re8u1ttions or knowled&e ol any actual, suspected or allcged fraud. We asses￿d the rlsk of frèud thrO￿h
managemenl Dverrlde of controls by restln8 She approprSateness of journa1 Èntrie5 diid identifyin8 any SiEnSficant iransaction5 that
were unusual or outslde the normal courseof business. Weassessed whptherjudgements made in making accoJntingestlmatesgave
rise to a possible Indic3tlon of mavagement bia5. At the completion stsge of the audit, the efflgagement partner's review included
ensuring that the team had approxhed their work wsth approprl4le professional stÈpilclsm and thus capacity to Ideotify non-
cofflpll2nce wlth laws ?nd re8ulatlons and fraud.
There are inherent Ilmltations in the audlt procedure5 dtscrlbed above and the further removed non-compliafice with laws a￿d
regulations 15 from the events and tran5actlons reflected in ihe flnanclal statement5, the less likety WB would become aware of it.
Also, the risk of not detecting a material tnisstatement due to fraud 15 hlgher Ihan the risk of nnt detecting resulting Ir¢m error,
as fraud may invO￿e dellberate concealment by, forexample, forgery or IntentlDn31 mi5representarions, or through CDlluslon.
A ftjrther desrylption of 0￿r r￿ponsIbIlitieS ts avallable on the Financlal Reporting Councll's website at..
ht
auditorsre5
forms part of OUT 3uditoVs report.
aso
Se
rave
CCA(set￿￿r Statutory Audltorl
Forand Dn bphalf of Seagra¥e French LiP
61ic12c23
Statutory Audltor
I Poplars Court
Lenton L3np
Nottlngham
NG7 2RR
Fige 12

AGE CONCERN SOLIKULLtYadingas AGE UK SOLIHULLICompgny number: 031800621
statement of Flnanclal ACt￿ll￿t$ Iln¢orpor4tingan i￿¥M￿ and ExpenditUTe A¢tountl- Charlty and Consolidated
frtr Ihe Year Ended 51 March 2023
Unrestrlcted
Funds
Restrlcted
Funds
Total
2023
Total
2022
Notes
IACOME FROM..
onat10115 8nd legacies..
Donations
Legacies
CJRsIssp 8rants
other8rant5
31,Q65
12,663
9,481
40,546
12,663
49,585
11,726
2,517
16,500
16.500
¢h3rltable a¢tSvltles:
Charges for 5eNlces
local Authority contr3Ct5
othe.r contracts
Loc31 Authority8ra#ts
Other grants
CIRs/ssp grants
173.827
51.123
1,151,952
141,378
224.950
1,151.952
141.378
237,618
I,iX)0,024
112,659
63,480
129,252
21,503
164.383
164.383
Othertradlng acttvlt6e5:
Retail income
Fundraising activities
136,238
7,709
136,238
7,883
58,335
7,335
5,334
2,320
soo
174
C￿51$Sp Rrants
Local Authorlty grants
Investment Income..
8a*k 1Thter￿t
9.047
9,047
2,669
TOTAL INCOME
387.049
1,518,491
1,905,540
1,750,753
£XPENDITLIRE ON..
Ra151ngfunds:
12L027
43,327
121,027
48,327
87,595
41,845
Fundralsing activit4Ès
Charltable activltie5-
En3blln& people
Promating positive attitudes to agelng
supporting Older peopSe
Working wilh and for older pevple
914,012
914.012
8,752
304,749
420,764
857,941
8,7S2
304,749
Z56,920
359,864
364.484
163,844
TOTAL EXPENDITURE
336.9SO
1,475,681
I,B12.631
1,711,729
NET INCOME B£FORETRANSFERS
50,099
42,810
92,909
J9.024
TRANSFERS
Gross transfers beLw&n funds
16
NEf IMCOMEIIEXPENDITUREI
BEFORE OTHER RECOGN15EL) GAINS AND LOSSES
50,099
42.810
92,909
39,024
The note5 form partof these financial statempnts
Page 13

AGE CONCERN SOLIHU£Ll¥adlnga5 AGE UK SOIIHULI IComp4DV nurnber.. 031800621
Statement of Flnan<lal A¢tlv4tles Ilncorporatlng at) Income and Expendlture AccountlContl#ued-Cha¥lty ConsolldatÈd
lurtheyear Ended 31 March 20E4
Urwestricted
Funds
Restricted
funds
Total
1023
Total
2022
Moles
NET INCOMEIIEXPENPIWREI
BEFORE OTHER RECOGNISED GAINSAND IQSSES
50,099
42.810
92,909
39,024
OTHER RECOGNISED GAINSAND LOSSES..
Actuarial g21rt111¢ssl or* defined
benefit I￿nSIon scheme
Change in effect of asset celllng
18
141,(KJOI
18.000
141,(KK>I
18,LK)O
72,000
185,0001
NET MOVEMENT IN FUNDS
27.099
42,830
69,909
26,024
Total Fund 8alance5
8rou¥ht Forward
384,299
263,383
647.682
621.658
TOTAL FUND BALANCÉS
CARRIED FORWARD
£411,398
£106,193
É717,591
£647,682
The Charity has no recognlsed galns or losses other than the deficltor 5wplus forthe current and previousyear5.
The rbDles form partofthese financial statemenis
Page 14

AGE CONCERN SOUHULLtradlnE as AGE UKSOLIHVLL l<ompaDV humbÈr.' 031B00621
stutement olFInU￿l￿1￿CI1V1tAeS1lnCorporQtthg pnlncome ondExpEndllUreAe￿￿￿tj-ch￿r1tyO￿d Co#st>lldated
lorthe YearEndEd31 MtyrLh2022
UnrEstrl¢le
funds
e5tricted
Funds
2022
Notes
INCOMEFROM..
L)onutiOnsondleyodes.'
Donotion5
Legacie5
CIRS/55Pgroftts
LoculAuthorilygrant5
othergrunt5
35.042
854
2.517
14.543
49,585
11,726
2,517
45,
horltuble o¢rfvhies.'
Chorgesfor5ervices
locGIAuthoiltytontru¢ts
other COFJtrGcts
LocolAuthoritygrants
Othergronts
CIRS/55Pgronts
174,328
63,290
1,0th1.024
112,659
63,48U
22g,252
2,524
297,618
11)00,024
112,659
63,480
129,252
22,503
28,979
Other tiudlng uctlvltlE5.-
Shop income
FundrGj511W aCtIVffiies
RetGilgronfs
CRJ5/5SPqront5
LocolAuthoritygronts
58,335
7,066
5.334
2.320
50D
58,335
7,335
5,334
2,320
500
269
Ipve5tmentlncome.'
Bunk Interesr
2.665
2,565
TOTAL INCOndE
353,840
1.396.913
1,750,753
EXPENDITUREON..
Rtt151mgfunds.'
Shops
Fundmlslng activities
87,595
41,B45
87,595
41.845
Chorltable octl¥ltles.'
Enoblingpeople
Pmmotingposltlve ottitudes tooqelng
Supporting olderpeople
Working with ondAorolderpeople
857,941
857,941
359,564
143,024f
359,864
364,484
221,460
otherexpendlture..
Goverr￿nCe c05t5
roTAL EXPENDITURE
350,900
2,3so,829
1,711,729
JVETINCOME8EFORE TRANSFERS
2.940
39,024
TRANSFERS
Gro￿ tioftsfersbetweenfunds
16
121,3941
21,394
NETINCOME/fFXPENDIIVREI
BEFORE ofHER RECOGJVISEDGAINSAND LOSSES
flS.454}
57,478
39,024
The note5 form part of thesefinan¢lal statements
Page IS

AGE CONCERN SOUHULLtradlnE as AGE UK SOLIHULL ICornpaMy numbEr'. 031800621
5tattmentolFlnoncialActlvltles Ilncorpomtlno t7n Incomeund ExpendltureAecountlConth7ued- ChttrltyundCDn5011dated
Aorthe Yeor Ended31 Murch 2022
Unrestrlrte
Funds
Restri
Funds
Tottsl
2022
Notes
NETINCOME/IEXPENDITVRE}
6EFOREOTPIER RECOGNISED GAINSAND LOSSES
118 4541
57,478
39,024
OTHER REC06NISED GAINSAND LOSSES..
Actuorial goiJ)/11055J on delined
benelltpen510115cheme
Chonoe In effectof ossetceifing
18
72.000
185,0001
72,000
185,(MlO)
NETMOVEfvTENfiNFUNDS
1454TI
57,47B
26.024
Totsl FundBalan¢es
Brought Fofwurd
4J5.753
205,905
621,65B
TofAI FUND 8AiANCES
CARRIEDFORWARD
384,299
E263,383
E647,682
The rnotes form part of these flnanclal statements
Page 16

AGE CONCERN SOLIHVLL tradlng as AGE UKSOLIHULL (Company nurnber.. 03180&S21
a￿11ty BalaTh￿ Sheet
31 Malch 2023
2028
2022
Notes
FIXED ASSETS..
Tangible assets
Investments
io
li
52,844
75,663
52,846
76,665
CURRENT ASSETS..
Debtor5
Short term deposit5
Cash at b8nk and in haid
12
138,988
352,117
442,199
135,147
390,673
432,$&7
933,304
958.707
CREDITORS.. Amounts falling
dvewithin one year
13
1268,5591
1387.6901
14Ef CURRENT A55ETS:
664.745
571,017
TOTALASSETS LESS CURRENT
LIABILITIES EXCLUDING PENSION
LIABILiri:
717,591
647.682
Defined benefii pension scheme Ilability
18
TOTAL NET ASSETS..
£717,591
£647.682
FVNDS:
Restricted Funds
Unrestricted Funds
Pension Reser¥e
16
306,193
263,383
411,398
384,299
411,398
384,299
roTAL CHARITY FUNDS..
£717,S91
£547,681
Tbese finatKlalstatements have been prepared In accordancewsihthespecial provI￿On$0t Part ISOEtheCompanlesAct2(￿ ￿latin
to small companies.
Approved by the Board of Directors a•d Trustees tsn 25 Octob2r 2023 and signed on its behlif by..
S R TDmllnson
Ch3ir
The notes lorm partof these finallcial Statements
Page 17

AGE CONt£RN SOUHVLL tradln8 as AGE UK SOLIHUIL (Company llumber.. ¢Y31800621
Consolldated Balanee Sheet
31 March 1021
2013
2022
Notes
FIXED ASSETS=
Tat)Eible a5set5
io
52,844
76,663
CURRf NT ASS£TS..
Debtors
Short term deposits
Cash ar bank and in hand
12
138,988
352,117
442,201
135,147
390,673
432,889
g33,306
958.709
CREDITORS: Amounts fallln2
due withlnone yeor
13
1268,5591
1387,6901
NEfcuRRENT ASSETS..
664,747
571AI19
TOTALASSETS LESS CURRE NT
IIABILITIES EMCLUDING PEN510N
LIABILITY
717,591
647.682
Defined benefit penslon 5theme liabilitv
18
TOTAL NET ASSETS:
É717,591
£647,682
FUNDS..
Reslrltted Fund5
Unrestrlcted Funds
Penslon Resefye
16
306.193
263,383
411,398
384,299
411,398
384,2g9
TQTAL CHARITY FUNDS:
£717.591
£647,6B2
Approved by the Board of ￿reCtorS and Trustees on 25 (ktober 2023 and signed on Its behalf by:
5 R Tomlinson
Chair
The note5 form parl ofthese flnancia1 statements
Page 18

AGE CONCERN SOIIHULL Ir4dlng a5 AGE UKSOLINULLIcompany number.. 031800621
Charlty Statement of Cash Flows for the Year Ended 31 Marth Z013
2021
Cash flow5 Irom operatlng artlvlt¢es:
Nel In¢ome/lexpenditurel for the ye2r
1nvestmp.nt interest ￿￿1VINe
DeprecSaiion and impalrment Df tangible fixed 2ssets
Ilncreaselldecrease in debtors
Increa5ellde¢reasel in trediiors
In£rea5el1dec￿asel in pers51￿ Ilablllty
69.909
19.0471
31,995
13,8411
1119,1311
26,024
12,6651
26,179
111,7201
215,189
iio.0001
Nettash provided byllused In5 aperatlThg actl¥itles
130,1151
243,007
Cash flows from Inve5tlnE actlvitles..
Payment5 to acqulre tangible fixed assets
Investment interest receivable
18.1761
9.047
174,4191
2,665
Net Cash wovlded byllused Inl Inve5EÉn8 art1v1￿ES
871
170,7541
Net IncrÈase/lde¢reasel in cash and (ash equbVa1e￿t5
129,2441
172,253
Cash and fash equlvalent5 at l Aprll 2022
823,560
651,307
Cash al￿ ¢ash equlvalentsat 31 March 2023
E794,316
£823,560
Cash and cash pqu1valÈMt COll51Sts ofr
Short term deposits
Cash at bank and in hand
352,117
442,199
390,673
432,887
Ca$h and tash equfvalent5 at31 Malch 2021
£794,316
£823,560
The notes form pirt of these flnancrdl statements
Pzge 19

AGE CONCERN 50LIHULLtradlng as AGE UKSOUHUIL Icompany number.. 031B(10621
Consolldated Statement of Ca$h Flow5 forthe Year Ended 31 Morch 20ZS
2023
Cash flow5from operatlthE A¢tlvltle5:
Net income/lexpenditurel forthe year
Investment Interest recchvable
Oepre¢iatlon and impairment of Langible fi¥ed assets
Ilncreaselldecre3se in debtc>rs
Incre*se/ldecre?sel in creditors
Intre2sÈlldecre8sel in pensioA1Sabllity
69.909
19,0471
31,995
13.8411
1119,131
26,024
12,6651
26,179
IIL,7201
215.189
iio,0001
Net cash provlded byllused Inl oper4tlngactlvllle5
130,L151
243,007
Cash flow5 from Investlng actlvltlés:
Payments to acqulre tangibleflxed a55et5
Investment interest receivable
18.1761
9,047
173,4191
2,665
Nei cash provlded byllused Inl Iwestlng actlvltles
871
170,7541
Net Increasellde¢rea5el In rash and cash equlvaleThts
129,2441
172,253
Cash and cash e4ulvalenis at l April 2022
823,562
653.309
Cash and cash equlvalemts at 31 Ma￿h 2023
£794318
£823,562
Cash and cash equlvalents cornslsts of:
Short term depasits
Cash at bank aTrd h&nd
352,117
442,201
390,673
432,8È9
Cash and cash ÈqufvaleTht5 at 31 March 2023
É794,318
£823,562
The notes form part of these financial statements
PaEe 20

AGE CONCERN SOLIHUILtradlng as AGE UK 50LIHUIL (Company number.. OJIB00621
Noles to the Consolldaled Flnancial Statements
forthe Year Ended 31 March 2023
ACCOUWTING POLICIES
AccountlnÈ Conventlor¢
Thecharlty Is a publicbEnefit eniiiy. Thea£couTrL5 hawebeeo prepared underthe hlstorlcèlcost Ca￿entIOn andln accordance
with the provisions of Settlon IA "Smèll Entilie< of Flnanci31 Reporting Standard 102 "The Firhancial Rep)rtinÉ Standard
applScable In the UK and Republlc of Ireland. the Charitles Act 2011, the Companies Act 2006 and the Stètemenl of
Rectymmended Practice'."AccounlinE and Reportlng by Chariries" IFRS 1021.
Consolldated Flnantlal St3tements
These flnanclal statemeTrtsconsolidate the resull5 ofthe Charltyand itswholly owned tradlng subsidiary A8e Concern Salihull
Trading Limited which Iraded 3$ Age UK Solihull TradlnÈ until March 2018, on B line by1SNe basis. The subs￿lary Is currently
dormani.
In¢omlThg Resource5
Income 15 recD£nlsed In the period In wNch the Charityis entitled to recelpt and theamountcan be me35ured with reasonèble
certaintv.
G￿er31
Grants of a general Trature or whlch do not have par￿¢￿18r service requireme*ts have been Included as voluntary Income.
Grants spe¢ific311y for the provislon of good5 and se￿1¢￿ to be provided as part of charitable activitles or servi￿5 to
beneficiailes are included a5 incomfng resources from charltsble ictivities. 1ncome that is restricted by contrartual terms Is
treated as restricted.
Where 813nts or lundirsg have been recelved In respect of a spec1fied period of lime. any monles In advance will be accounted
for as deferrcd income and recogrwsed Sn the period which ha5 been 5peclfied by the fuDder. Income mayalso be deferred to
a future period where ihp donor has not specifip.d the time period in which the Income is to bÈ Èxpended. The value of
deferred income is set out In Note L4 Èo the financlal statement5.
It Is Impractkal to estimate the fair value of the goods that are donated to our shops for resale so donated Boods for resale
èfe nut recoEnlsed on receipt. Inttead, rhe value to the charlty of the donated gi)od515 reccgTrised as ircome when sold.
Coronavirus
In 2021122 the grants retrived under the Coronavirusjob Retenlion Schtme and 5SP 5chemÈ showD separately in the
Staipment of Financial Activltles under each of the income categorie5 accordlng to the 3Ctwities of the slaff for whom thev
were clalmed, Similarly, the Resrart Bu5inP55 Grants received for our Shops wpre shown separately in the Statement of
Finanelal Activities ￿￿der0therTradIfkeAEtl¥1tieS. These grants were not available ifi the year under review.
We continue lo provide a frep Shopping service for a sm311 number of vulnerable clients whereby we initialw pay for the
sFKjppI￿ and receive subsequent reiMbur5ement. In 2021122 these reirnbur5ements (amounting to approximately E31,0￿)
were intluded In restricled income under Charitable Aclivliies- Charges for Se¥vlces. (The related expenditure wa5 Included
in restricted CharltableActivitie5-Supportingolderpeople.I In the year under rEvlewthe level of Shop￿￿£ 3Ctivitywas much
lower and we have excluded the shopping expenditure and relmbursements from our ftgur¥ and the small cost to us of
providing the servlce Ig induded in unre5Lrlcled expenditure on Ch8ritabk Activitles.
ReSOUiC* Expended
Re50Ufce5 expended includes costs of the acltvities, Irrecoverible VAT and depreclatlon on ¥elated assets. Di¥ect costs
811ributsble to 2 single activity are alhcatÈd dlre¢lly to that actlvity. Shared costs which relate to fflore Ihan one activity are
apporiioned based on estimated time spent, head count or floor space etc, ès 3pprDpriatre. Supporr c05t5 which are noi
attrlbut3ble to a sing1eactiviry3re 3pportioned between the attNStiessupporied based on usage. TNS Isapproxim3ted by the
value of the incom4ng resources for th¥t 3¢tfvityi or the fund5 ra15ed by Lhat activity. Support costs include the costs of
management, finance and administration staff,. legal and HR Support IEes', govern3nce and audit fees.. and IT software and
supportC05ts. Oetails uf the support costs are dlsclosed in Note 3 to the flnancial statements.
Page 21

AGE CONCERN SOLIHUILtrad5ng as AGE UK SOLINULL (Company numb¢r'. 03180￿2)
Notesto the Con5011dated Flnanclal Staternenls Itontlnuedl
for the Year Ended 31 March 2023
ACCOUNTING POLICIES Icontlnuedl
Donallons of 5eNIc¢5-ynp31d %eneral vdunteers
Donation5 of sÈrwi¢es by our volunteers has not been recognisEd as Income. nor as èn expense. We are not able to measurÈ
the value of volunteer hours reliably as we do no* h3ve a formal time-reportine requirement for all of Gurvolunteers.
Fund ActOLtntln8
Unreslrlcted funds are those available for use at the di5tteiion of the Trustee5 in furiherènce of the general Dbjecuves of the
charity and which have not been dEsSÉnated for otherpurp05e5.
e5tricted funds are fvnds which Ère io be used In accordance wlth speoflc restri£tlOll5 Imposed byfunder5 tsrwhich have bee
¥alsed by the Charlty for partlcular purposes. The aim aNS use of each restricted fund Ss set out in Note 16 to the Iloancial
5tatement5.
Tanglbje Flxed Assets
Tangible fixed a55ets are measured Initlèlly at thelr historical cost. Oepreciation is prDvided on a straight-line ba51s at the
followlng ènnual ratts In order to write off each aSserover￿tS estlmated useful life.
ICT Equlpment
Furnlture and Fittln8S
Vehides
Shop Leases and Improvements
- 33.33% on Cost
- 33.33% on cost
- 25% on c05t
-In aCcordan￿with the current lease
Stocks
It is impractical to estlmète the fair value uf the goods that are donated to our shops for resale so donate(t goodk for resale
are carried Jt a £nil valuatlon.
Stock5 of heaters, electrlc blankets, duvets et£. for our WIMter WarrYLth activitles are wriiten off in the year In whlch they are
purchased.
Debt0￿ and Llab115ties
Debtors are measured It their recovefable amounts, Li3billi¢es are meawred at their estlmated settlernentamounts.
Operating Leases
Lease payments underoperatlng leases are recognised as an expense over the leise term on a straight-line basls.
i.ii
Penslons
Pensions are aco)unted for in accordancewith FRS 102. Penslon costs Forthe deflned contribution scheme are charged to the
acrounls on an accruals basis in the period Inwhlch theyo¢cur. Annual costs and iho pension provision fort￿definP.d benefit
scheme 4re calculated and charged tu the sratemenl of Fillantlal Actlvities on the ba515 of Independent 3Ctu&rial 2dv¢ce. The
pension provislon has been created wlthln uDre5tricted funds l*) compliance with the ¥equirements of the SORP.
Oetalts of the pension 5¢heme 3re disclosed in Note 18to the financlal statements.
Page 22

AGE CONCERN SOLIHULltradlngasAGE UKSOLIHULL Icompany numbEr'. 0418006zI
Notes lo the Consolldated FIDanclal Statements Icontknuedl
forthe Year Ended JI Marth 2023
INCOME FROM CHARITABLE ACTIVITIES- CONSOLIDATED
2023
Restrlcted
2022
T¢Jt31
UnT25trlcted
Tota
Enabling people..
Communiiy Advice Hubs
Attendance Allowanceserwice
Winterwarmth
Covid Local Grant Scherne
HousehDld Support Fund
798,254
4,000
57.061
798.254
4,WO
57,061
771,7(6
1,695
76.678
8,000
30.000
53,243
53.243
912,558
912.558
888,079
Promotin8 posltlve attitudes to agelThg'.
Care and Self-fundlng £xperlences re5earth prolecl
8,775
8775
8,775
8,775
S¥ppurtknÉ older people..
Older People's specialist Setvlce
Covid Response le.nded M3r£h 20221
Later Life (yoals
Linking People Together Inc Volunteer 8efrlendlng
Service.
Linklng Veierans To8ether
Cynthia
Qthersmall funds
136,001
I36,￿11
112.168
31.152
20,D(X)
13,992
13.992
119.114
35,000
350
2,490
119,114
35,UOO
35Q
7.691
80,784
35.000
50.750
15.738
5,201
5,201
306.g47
a12,148
345.592
Workln8 Wlth and for Old￿ people-.
Home qupporl Service
Home from H05Pital
L59,851
159,851
ioo,(Kpo
118,552
41,362
29,417
190,541
16,667
86,485
7,755
29,417
100.om
118,552
41.362
29,417
Digttal Champions
Soclal Prescr4bers
9.851
289,331
449.182
330.865
TOTAL INCOME FROM CHARIIABLE ACTIVITIES
£173.827
£1,508,836
É1,6E1663
£l,S64,596
Page 23

AGE CONCERN SOLIHULL tr3dlng as AGE itK SOLIHULL ICDmp&ny nurnber- D3180062
Note5 tD the Con5Dlldat¢d Fknanc131 Statements Icontlnuedl
forthe Year Enlled 31 March 1023
NCOME FROM CHARITABLE AcTIv￿lE5-CONs0L1OATEp Icontlnuedl
INCOMEFROM CHARITABLEAcfivffiE5-CONSOLIDATEP- PRIOR YEAR
2022
Restilcred
Unrestrkted
Total
Ettubllnqpeople.-
Commurrity Advite Hubs
Infvrmotion ondAdwtce 5eryl£e
WlnrerWGrmth
WinterGrontScheme
Cowd LocalGTClltScheme
HouseholdSupportFund
771,706
1,695
76,678
771,706
1.695
76.675
8.000
30.1
3Q.000
888.079
8B8,079
Promotlhgpositlve attltudes to ooelng..
Core ondSelf-Jtsridlng ExperieFJces reseoffh project
Supportlng olderpeople..
Oldei People s 5pEciGIi5tSeKvke
CovidRespnnse
laterLifv 60015
Èinklng People fogetherinc VclunteerBelriendiFJg
Service
linklng Veterorjs Together
Cynthi
Oth8ismollfvnds
112.168
31.152
20,000
112.168
31,152
20,000
80,7B4
55,000
50.750
12,971
0,784
35,iKIO
50.750
15,738
2,766
2,766
342,826
345,592
Worklng wtth undforolderpeople..
Home Suppoitservke
Homelrom Ilospltol
P05turGIStLTbllity Insrructlo
Digit￿￿(hamPIonS
5o¢lol PrescribÈtS
190.541
190,541
16.667
86.485
7,755
29,417
16,667
86,455
7,755
29.417
190,541
140,324
330.865
TOTAL INCOMEFROMCHARITABtÉACTIVITIES
E193,307
£1.371229
£1564 536
Page 24

AGE CONffRN SOLIHUtttradlng a5 AGE UK SOUHULLICompany number.. 031800621
Notes to the Consolldated Flnanclal Statements Icantlnuedl
fo¥ the Year Ended 31 March 2023
TOTAi EXPENDITURE- CONSOLIDATED
2023
Support
Costs
2022
Total
Costs
Direct
costs
Total
costs
RalslnEfunds'.
121,027
43,327
121,027
43,327
87.595
41,845
Fundraislng actNitles
164,aS4
164,354
129,440
Charft8ble artlvlties..
Enablin¥ people
PfOrnOtlnE posltive attitudes to agelng
Supporting older people
Working Wlth and for older people
787,038
126,973
8,752
44,161
49,170
914,011
8,752
304,750
420.764
857,941
260,589
371,594
359,864
264.484
1.419.221
229.056
1,648,277
1.582,289
Total expenditure
£1.583,575
£229.056
El.812,631
£1,711,729
The methods of c05t allucatlon are explained In Mote 1.4.
TOTAL EXPENDITURE-CON50LIDATED-PRIOR YEAR
2022
Support
C05t5
Direct
5t5
Totul
costs
Ro151ngluftds.'
Shop5
Fundrtsising activltles
80,929
41,037
6.666
808
87,595
41,845
121,966
7.474
129,440
Chthrlt4blefjctlvitles.'
Enobllngpeople
Promotthg positive oltiiudes tougelng
Stjpporrino olderpeople
Walking wlth ondforDlderpeople
743,295
214,646
857,941
323,215
317,097
36,649
47.387
359,864
364,484
1,383.607
198.682
1,582.289
Otherexpendlture..
GovernuncE ujsts
Tottslexpenditure
£1,505,573
£206,156
£J,711.729
P38e 25

AGE CONCERN SOLIHuiiiradlTrg as AGE UK SOLIHULL Icompany number.. 031800621
Notes to the Consolldated Fkn8*clal 5tatement5 IcontlThuÈdl
forthe Year Ended 31 Marth Z023
TOTAL EXPENDITURE-CONSOLIOATED IcontlNedl
Analysed support costs LO￿1St of the followlnÉ.'
2023
2022
Staff costs
HR Support
Governance Including audll
ICT Incl￿dIng Support
Premlses
Other
152,695
4,897
25,144
17,129
4,707
24,484
J37,655
7,676
23,253
10,372
4,354
22,846
229.056
2Q6,156
STAFF COSTS AND EMPLOYEE BE14EFITS
2013
2022
Waees and 5altries
Soclal security costs
AÉe UK Pension plan employers, contributlons
e IIK Retirement 8enefSts Scheme- service Costs
Redundancy payment5
1,018,279
70,821
72,152
7,￿0
12,61L
898.834
S6,516
68,309
7,000
1,180,863
1.030,659
Nu employee retelved remuJer3tion and benefit5 (excluding penslon costs) of mole than £60.000 during the year12022'. nil).
The total amount of employee remuner3tion and benefits15alary, NI'ER and pension contribuiloftsl paid by the Charity sn
relatlon to its key management per50anel during the year wa5 £150,77212022.. £144,078).
STAFF NUMBERS
The aver¥ge number ènd fvll-time equfvalent numberof Èmployees durin8 the year wasas folbw5.'
Nurnber
Full-tlme equivalent
2023
2023
2022
CharitatAe activities
Actlvities for geTheFating funds
M3nagemeni, admini5trBtlon and finance
46
43
30
28
59
58
40
38
TRAN5AcfioNSWITHTRUSTEEs/DIRECtORS
None of theTrusteeslENrectors has been pald any remuneration orreceived anyother benefit5from employment with the
Charlty12022.. £nlll and no Trustee/Director expenses have been incurred12Q22: £nlll.
RELATED PARTYTRANSACTIONS
There were no related party tr3nsacilons reoulrlng disclosure duylng the year12022.. £nl11.
Page 26

AGE CONCERN SOIIHiILLtradlng 8$ AGE UK SOLIHULL ICompaTr¥ nufflbÈr'. 031800611
NotÈs to the t￿S￿lIdated Flnanclal Statements Iconllnuedl
for the Year Ended 31 Mateh 2023
TRAN5AcfioNS WITH AIJDITOR
The CharlVs audltors provide a statutory audit only and the fees payable durlng the year were £3,90012022.. E3,9001,
TAXATION
The ch?ritsble company Is llot Ilable in gener31 fortaxatlon on its activitie5 due to Its chaThtable naiure.
io,
TAMGIBLE FIXED A55ET5- GROUP ANDCHARITY
F¥mltuve
and
Shop
Lease5 and
Vehkles Imwo￿￿eNtS
ICT Equlpment
Total
COST..
At IApril 2022
Additions
01.%posa15lOb501es¢eTrce
70,543
4,516
18.1841
39.201
2.168
49.691
10.980
1.492
14,1111
170,415
8,176
112,2951
At 31 Marth 2023
66.875
41,369
49,691
8,361
166,296
PEPREaATIOP4:
At l April 2022
Charge for yÈÈr
DlsposalslOb501e5cence
44,110
15,821
18.1841
37.624
1.581
4,141
12,422
7￿77
2,171
14,Llll
93,752
31,99S
112.2951
At 31 Marth 2023
51,747
39,205
16,563
5,937
113.452
NET BOOKVALUE..
Al 31 March 2023
£ 15,128
£ 2,164
£ 33,128
£ 2,424
£52,844
At 31 March 2022
É 26.433
£ 1,577
£ 45,550
£ 3,103
E 76,663
ii.
FIXEOASSET INVE5TMENTS- CHARITY
20
2022
Invesiment in subsidlary
The Chariiws fixed assel investments 3t the balance sheet comprise a 100% holdine of the Oidinaiy share capital Df Age
Concern Solihull Trading Llmlted trading as Age UK Solihull Trading (Company number.. 029081401. Age UK 50lihull Tradln8'S
registered addrESS Is the same as the Charii¢5.
The aEgre8Bte capltsl and re5erv¥ of Age UK SolihullTrading a5 at 31 March 2023..
2023
022
gregate capital a￿d reserves
Age UK Sollhull Tradlne had M 3Ctivities duringthe flna¢)cl?I yea¥ lo 31 March 202312022.. E nill.
Pa8e 27

AGE CONCERN SOUHULLtradlng as AGE UK SOLIHULL (Company number.. 031800621
Notes io the Consolldated FIHaM¢lal Staternents Icontlnuedl
for the Year Endeil 31 Mar¢h Z023
12.
OÈBTORS.. AMOUNTS FALLING DUE WITHIN ONE VEAR-GROUP AND ThARITY
023
2022
Trade debtor5
Prepayment5 & accrued Income
VAT recoverable
23,8s5
114,934
199
51,296
82,686
I,ifjs
138.988
135.147
13.
CREDITORS- AMOUNTS FAiLINfj gUE WITHIN ONE YEAR-GROUPAND cHAR￿v
2022
Tr2de creditor5
Accrued expenses
Deferred Income (Note 141
PAYE. National In5urantÈ and penslon contributlons
67,$61
94,202
62,796
17,6L9
26,281
57,395
98,964
182,065
22,488
26,778
268,559
387,690
The provision for liabllities 15 the value vf the accrued but 35 yet untsken annual leave and tlme off in lieu of staff at iheyear
end.
14,
DEFEIIRED INCOME (Our accountlnÉ policy on deferred Income is set out in Note 1.3.)
2023
2022
Balan￿ at l April 2Q22
Amount released to in¢omlDE resourtes
Amounl deferred in year
182,06S
1148.7331
29,464
119.4401
182.065
Balance at 31 •Aarch 2023
62,796
182,065
15.
ANAIYSISOF GROUP NETASSETS BETWEEN FUNDS
Unrestricied
funds
flestrietod
ftsnds
Total
funds
Tat)Eible fixed assets
Net current a55etS
Creditors.. amount5 falllnE due
after MO￿ thaa one year
52,844
358.554
52,844
664,747
306,193
Total nèt assets at 31 March 20Z3
411,398
306,193
717,591
PRIOR YEAR
Llnre5tiicted
lund5
REStrictEd
lunds
Totol
Tanolblefixe6 Jssets
Net currentosset5
Creditors.. awuntslolllng due
ojtermore than one yeor
76,663
307,656
76,663
571,019
263,383
Totolnet ossetsot31 MoKh 2022
384,299
263,383
647,682
Page 28

AGE CONCERN SOLIHULL Ivadlng as AGE UK SOLIHLILL Ictympany number: 031800621
NotÈsto the Con5Dlldaled Hnandal Slatements l¢ontlnuedl
forthe Year Ended 31 Maith 2023
16.
RESTRICTED FVNDS
Openlng
Balance
MovErnent
in Yeat
rrinsFers
between
Funds
Transfer5
¢ollFOrn
Unrestricted
Funds
Ckp51
8*an¢e
CommunityAd￿te Hubs
Altendance ￿lOWance SetvKe
Public Health Winier Warmth
Age. Sdihull W4nter Warmth
Flousehold Support Fund
ErnergeDcyFund
Older People's Services
LlnklnE People YogEther
LinklThE Vp.tprans Together
Age Concern Castle BroTnwlch
Covld Response
77,240
14.691
16,887
29,914
4,076
2,624
11,3291
14,8211
81,316
17,315
15.558
25,093
11,773
42,426
34,102
576
5,224
17621
8,518
19,0171
ii,oii
55,608
32,836
7,751
12861
16,062
6,419
13,992
3,239
12,2231
4,664
113,9921
13.0871
27,145
La*r Llfe Goals
Dlgital Champio
Cynthia
SD¢Sal Prescribers
Home. from H05Pltal
HSS Vulncrable Support Fund
2,597
2,802
2,749
579
7.504
1,525
22,910
46
30,4L4
1,571
263383
42,810
306,193
We have renamed'lnformatlon Servi￿, as'Attend4nce Allowanceservice. astlws belter reflecEs the aCt￿ltysUppQrted by this
fund.
The Covld Local Grant Scheme w3s not rep2ated in 22123 but the Household guppart Fund did contlnue and we were 38ai
asked lo distrlbuie grants on behalf of SMBC. The Income, fxpenditur& and Movement In Yezr v31ue5 for this acti¥Sty show
oTrly our own Income and expenditure for thi5 work. The total grants distribured under the CL65 were £nll12QZ2.' £LIO,QOOI
and for the HSF were E491,00012922: É176,0001.
The LinklnÈ Veter*)sTogether prolectended in Mafch 2023.
Our Covid Response actlvities ended in 22123 and the expemliture 3s50cialed wlth the sma11 number of clients wl¥) contlnue
to be supported by our volunteer 5hDpplng servits are Induded in unrestricted actiwities.
PaÈe 29

AGE CONCERN SOUHLILltradlng as AGE UK SOIIHULLIcompany number.. OJIBts0621
Notes lothe Consolldated Flnanclal Statements Icontlknuedl
for the Year Ended 31 March 2023
16.
RE￿RIcrED FUNDS IctTrntlrwedl
PRIQR YEAR
Opening
8alance
Movemenr
In Year
Tiansfr
betwee
Funds
Truns[eT5
to/[ro
un￿strICted
Funds
Closlng
CommunltyArJvK8 Hubs
Informulionservice
PublFc HeoTIth Winter Wttrmth
Age UKSollhull Wintei Wormth
Covid LocolGrontScheme
HotsseholdSupportFund
EmEigency Fund
Oldef People'55ervlces
Unklnq People Tooether
Inklng VeteiLrns fogether
Age Concem Custle ￿orn￿￿h
CovldResponse
Ptr.rturalStubilityln5trurtlo
Lotcr Llft Gools
Digital Chomplons
QnthiG
SociolPre5crib8r5
Homelrom H05pltJl
HSS Vulneroble5upportFund
52,053
14.227
14.463
26,55J
23,960
1,227
7T,240
14,691
16,887
29,914
2,424
3,363
1.380
11531
11,9601
10,791
{3,049}
576
15441
121,3941
112,5621
20.000
2,591
2,802
11,3801
153
iiotto
1733
31,635
37,151
11,775
42,426
34,102
576
5,284
5,828
21,394
20,624
8,000
120,1￿L71
J6,062
2.597
2,802
7,504
1115?
7,504
1,525
1,640
205,905
36,084
21,394
263.383
Covid LocGffGrontS¢hem8ondHou5eholdSupportFtsnd werenew uctNitie5 thi5yetsrWhe￿ wewereosked to dtstKlbute gront5
on behfjlf ofSMBC. Thp Movement YeornotefoT these ottivitiesshows only ourown Income unLlexpEnditure. trhis di]ters
from the prESenlotlon of the SfvIBC Winter Grunt Scheme last yeor whkh included the. gronts dtstributed.l The totol gronts
dlstrlbutedundÈr tht CLGSondHSF were oppr0￿￿￿telyE4o.ooo £176,000 respectively.
InprevlousyeJrs'OlderPeople's5ervices'ln¢ludedourLinkingPeDple TogetherJctlvities, b￿these ure now5hGkvn sepomrely.
A5 in 20/21, the COVBI Response Included ubovE is only those gront5 or otherfunding whlch we received to Support speifi¢
CovidResptsnseGCtiwitle5nOtotherwiseincludedln orherrestri¢tedorunrestrrl¢tedoctivitiÈS, eg. ourvoluTrteer5fvopplngservlce.
Page 30

AGE CONCERN 50LIHULL iiadW* as AGE UKSQUHULLICDmpatty number: 03180D62
Notes tothp Con5Dlldated FthaThdal Stalernent5 Ito*ilnuedl
forthe Year Ended 31 March 2023
16.
RESTRICTED FUNDS Iconllnuedl
MOVEMENT IN YEAR=
Movement
Income
Expenditure
CommunityAdvice Hubs
Attendance Allowance Se￿l£e
Public Health Winter Warrnth
Age LIK Solihull Wlnterwarmth
Household Support Fund
ErneTÉency r.und
Older Peopl¥$Serv(￿S
Linkine People Toge.t￿r
Llnkingveterans Togeiher
Age Concern Cèsile Bromwlth
C￿ld Response
Postural Stability Instrtsttion
LaiEf Llfe $0315
Oigltal Champions
Cynthia
Social Presc¥ibers
Home from Hospital
YSS Vulnerable Supporl Fund
798,654
4,0Tr)
1794,5781
11.3761
11,3291
163,4871
4,076
2,624
11,3291
14,8211
58,666
53,242
2,490
l36,001
125,541
35,(ILKI
1.0
13,2521
1127,4831
1134,5581
135,5761
11.2861
17621
g,S18
19,0171
15761
12861
118,659
13,992
41,412
350
29,417
ioo.o(KJ
67
1112,2401
6,419
13,992
3,239
12,2231
138,1731
12,5731
129.4171
177,0901
22,910
46
1,518,491
11,475,681)
42,810
OVEMENTIN YEAft-PRIOR YEAR..
owement
In Prlor Year
Income
Éxpenditure
CoinmunltyAdviLe Ilubs
IFJfvrmtstlon SeNice
Pubjlc Heolth Wintei WGrfflth
Age UKStrllhull Winter Wormth
CoviLILocol 6runtSchgme
Hou5eholdSupportFund
Emergency Fund
OldeT People's Services
LinkingPeoplÈ Togerhe
Linking Veteron5 Together
Age Concern Cc5de 8mmwich
CovidResPOn5e
Poslur(tlStGbility Instmrtion
773,005
1,695
11,729
64,949
(749.0451
{2,2311
{9,3051
(61.5861
16,620)
f30,153}
114,9321
flOl,3781
193,9831
134,5241
11,5441
152,568)
(99,J21J
23,960
4641
2,424
3.363
1.380
11531
11,9601
10,791
13,0491
576
(5441
121,394)
112,5621
20,0<
2.597
2.802
30,000
12,972
112.169
90,934
35,1
31,174
86,559
20,000
7,920
63,510
29,417
16,667
119
Digllttlchompions
Cynthi
SoclolPrescribers
Homefrom Hi)5Pitol
HSS Vtslrterable Support Fund
15,3231
16D,7081
19,1631
1226)
7,504
11151
1.396,913
11.360,8391
36,084
Pase 31

AGE CONCERN SOUHULltradlwgs AGE UKSQLIHULLIComp8ny number.. 0318(N)621
Notes ta the ConSDlldated Flnanclal Statements Icontlnuedl
forthe Year Endod 31 March 2023
16.
RESTRICTED FUN05 l<ontlnuedl
Fund
Pu
se of fL¢nd
Re450th for restrktlon
ComTnur>ity Advice Hubs
To dellvercornmunlty advitr hubs, workin8
with Solihull mil￿ and ihe Dlsability
Resource Centre, iti North and Cent¥al
Soliholl, to provide a single source ol htgh
quality InforMat￿n and advice ta
re￿dents of Solihull.
As specified by funders
Attendance I￿1￿wan¢
Servl¢e Iwa5 l￿f0[￿￿tIon
Servlcel
To provlde a specialised Independent
infoTmation Sery1￿ forolder people.
For use in these Ilr¢umstances
oras specifi'ed byfunders
Public Health Winter
Warmth
Thi5 Eund Is to provide informallon, guldance
and heatlng Items to vulnerable rEsldents
duringthe tokler monlhs, or indeed durlng a
heatwave.
As specified by funde15
Age UKSollhull Wlnter
Warmth
Extension of the PHWWservice to provlde
year round Inforrllation, advice. and practlC21
5UPPQrt to residÈnts of Solihull regarding their
15sue5 relatlnE to ener8y use.
For use in these circumstances or
as specified by fundws
Covidto¢alGrontScheme
(Auglsept 20211
rosUPPOrt ¥￿Inerable[e51dents0A Solihullvia
smullgront5forAueldebt, heutiFJg items.
clothing.loodetc.
Asspecifled bySMBC
Household Support Fund
To supportvulTherydble residents of Solihull
V13 small grants forfuel debt. heatlnE Items.
clothln& food etc.
As specified by 5MBC
Erner8en£y Fund
EmeTgetscy small grants to A8e UK
For use in these circumstances
Older People's Serwkes
To provide speclallst advlcei preventatlve
and early inteNentions for older people.
As specsf5ed by funders
Llnklw People Together
To provide advice aThd Support to older
people in particular Eo reconnect them baek
into thelr local communlty where
P055ible. Service5 intlude Volunteer
Befriendlng and lunch clubs.
For use in these cir£umstances
or ?$ specified by funders
Linkin8VeterènsTogether
(ended March 20231
A twoyear projeci for Solihull votErans
focussed on tackling loneliness.
As specifled by fvnder5
Age Concern Castle
Brotnwich
To continue to supporl and fund the provlslon
of a re8ul3rtlub forolder people. fDllowin
the closure of ihe local charity.
For use Im these circumstances
or as specifEd byfunders
Covid Response
{endedMarch 20221
Vorious gnFntS to sypportour ongoifto Cowid
response actfvllles, eg. volunÈeershoppefts.
equlpment to enLTblestGff to wothfrom
home, 4Fdditionolsloff hours.
As5pecified byfundeKs
Page 32

AGE CONCERN50LIHULLtradln6 as AGE UK SOLIHVLLICompany nurrEber.' 031800621
Notesto the Consolldated FIlla￿da1 Statements Icontlnuedl
for the Year Ended 31 March 2023
15.
RÈSTRICTED FUN05 Icantlnuedl
Fund
Pu
ose
fund
Reason for ¥estrl¢tlo
Tts offer older people who h*e had
frequent falls, which have resulted Sn
h05pilal admlssion, 2 20 week proÉramme
of sirength and confidence buildlng exercises.
A5 5pe£ified by f4nders
LatÈr Life Goals
Te Improveoutwmes forolder peopk who
have faced or are facing a 5ignifleant1Sfe
evenL such as bereavemeDt, bEcotnln8 a
carer. becomlnÉ lonely and isolattd, and
helping and supportlng them to plan hLWJ
to deal wlth the life change.
A5 SpeC￿led byfvnders
Digital Champions
To offer older people rralnloE. support and.
if ne£essary, IT equipment to Improve IT
skills and aC￿sS to the dl8ltal world.
As speclfled by funder5
Cynthla
Ourown ekctrfc people-mover. To support
older people to travel to O￿rlPT and PSI
act￿￿leS.
As specified by funders
social Prescribers
Worklngwih a local PCTto provide
social PTe5crltMng ser¥lce5.
As specified byfurkder5
amefrom Hospital
A"Wel£ome HoTne Serylte. provldlng
SUPPOrt to vulnerable Solihull rcsidenis being
discharged from hospttal, as well a5 Enabling
their discharge.
As specbfied by funders
HSS VulTrefable Support
Fund
To subsidise the fees of vulnerableclients
of Ihe Home Support Servlce,
For use tn these circurBstance5
17.
OTHER COMMITMENrs
At 31 Mar¢h 2023, the charity had annual commitment5 under notrcancellable operating leasÈs explrinÉ as folltyws..
Equlwient
2022
Land and Bulldlngs
2022
2023
2023
Within one year
14,000
8etwÈen two and fivè years
12,033
12,033
I2,￿0
8.250
In more tlwn five years
Page 33

AGE CONCERN SOUHVLLtradlngas AGE UK SOLIHULL Icompany number.. 031800621
Note5to the Consolldated FlnanGlal Statements Icontlnuedl
for the Year Ended 31 Marth 2023
PÈNSION SCHEME5
The Charity partlclpated IE) the Age UK RetKernent Benefits Scheme whl¢h was a definèd benefit5 scheme and has now bèen
closed. Employees are now offered entry to the A8e UK Penslon Plarn whkh Is a defined tontributlon scheme. currently
admin15terpd byscottlsh WldE>WS.
The deflned betsefli stheme
The level of beneflts prO￿ded by Ihe scheme depends a TnembeI5 ler18th of Servi￿ and their salary aithelr date of leaving
the Scheme. The Scheme cbsed to future accr￿31 OTh 30 November 2008. The 5cheme1s 3 mulri-employef stheme 3nd the
3ssets and Siabilities for ea¢h of ihe partlcip2tlng Ernployers h&ve been determlned based on iheir respectlve share of the
fundin8 liabilities as at 31 March 20L9. This share has been updated to allow for changes In the partl¢Spatlng emplryers over
the peilod to 31 M3rch 2023.
A full 3Ctu3ria1 valu3tion of the Scheme a5 at 31 Mar¢h 2022 is in progress and the initial results of rhls valuatlon have been
updated io 31 March 2023 by a qualifled independent actvary. The initial results of the latest fundlng valuation al 31 March
2022 have been adjusted tothe balan¢esheetdare takingaccountof experienceoverthe period5ince 31 March 2022, changes
in fflarketcondltlons and differences in the linancl81 and demographic assumptions,
The funded status on the FRS 102 baslsfor the Scheme ha5 fallen but an accountlngsurplus as at31 March 2023 remains. The
liabilitie5 dtcreascd Over the year due to an inciease in the dISc￿nt rate and a reduction in futufe inf13tion expectalltsns.
These gains were offsEt by falls in the value of the Scheme'5 liability drfven investments. In addillon, tontributions Made to
the Scheme by the Employers Improved the funding position.
It Is Important to note that the pension 113blllty or surplus will alter in response to change5 to economic, demoÈraphl¢ and
illvestment markel condilions. Valu2tions are snapshois oa one day. A Ilability doe5 not Cry5t31115e in the short or medlum
terrn. Under FRS 102 Employers are able to recognise a Surplus on tlielr balance sheet provided that there is
theoretical ¥oute by whlch they are 3ble to recover the 5urplv5 either through ieduced Contributio￿ in the future or through
refunds from the Schcrne. The Scfr*rne h&s chosen not to recosnlse the account4￿ surpkns as at 31 March 2023.
Fundlng contributiQnS 3re agreed by the independentacluary and the pension hjnd's trustees. The expeeted contrlbutlons bv
the Charily for the year ending 31 Mai¢h 2024 have not yel been formally confirmed and continue at Ihe prevlously aÉreed
level of £30.(KJO pa. CoDtribution5 Include an allowance for 3dmirAStr3tion expenses and PPF levie5 and are fattored Into
future budÉets and business plans to ensure that they are iThnaged.
2023
2022
R2conclliatlDn ol funded 5tatU5 to balance sheet..
Fair v3kne of ScherTre a55ets
Present vllue ol defiaed beneflt ¢Jbllgatlan
I.097,￿0
IL030,(KJOI
I,334,0￿)
11,249,QlX)I
Funded status
67,QQO
85,ODO
UNecognlsed asset
167,0(Kll
185,0001
As5etJlllab#ilyl reCOgn￿ed on the balan￿ Sheet
ZOZ3
2022
Movement5 In yeai-
Pension Scheme defi¢St at start of year
Admtlli5tratlveexpenses
Cash contrlbution
Actuarial11055llg3in
Chatige In the effect of the a55et celllnÉ
Iko,0001
17,0001
30.000
72.￿0
IBS,fMOI
17,0001
30,000
141,0001
Is,000
Penslon scheme deficit at end oFyear
F?ge 34

AGE CONCERN SOLIHULLtradlnE a5 AGE UK SOLIHULL (Company number: OJIB00621
Note$to the Consolldated Flnapdal Statements IcontlTruedl
lorihe Year Ended 31 M41ch 2028
18.
PENSION SCHEMf5 l¢onllnuedl
2023
2022
Falrvalue of Scheme assets:
Opening falr vilue
IntÈrÈst Income on Scheme a55et5
Gainllloss) on Siheme assets
Contributlon5 by Charlty
Net benef5ts pald out
AdTninistr8tlon cosis incurred
1,334,LK)O
34,￿0
1237,0001
30,01)0
157,0001
17.0001
1,290,0(K>
27,000
36.000
30.000
142,0001
17,0001
C105ing fairvaluo of kheme assets
1,097.000
1,334,000
2021
2022
P¥esent value of deflned behefft obllgatlons..
Opeiiing deflned benefitobli8atlons Itwoi
Interestexpense o) LIBO
Actuar4al IEalwlllos5e5 on Stheme liaknlitles
Net benefits pald tsut
L249,000
34,000
1196,OWI
157,0(K)I
1,300,(M)O
27.(M)O
136,(M)01
142.0001
Closing defined befieflt obligatlon
1,020,1)00
1,249,000
The princlpal assumptions used to calculaie the Ilabllitle5 ufjder FRS 102 are..
2023
%pa
2022
%pa
3.25
2.45
NIA
3.60
2.80
NIA
Raie of increase in salarie5
PeDslon increases,.
Rale of Inrreise in payrneTht of pre 2(06 penslons
Rate of increase of post 2006 pensions
3.70
2.LO
4.85
2.50
2.80
Page 35