2021-03-31-accounts - Hammersmith And Fulham Citizens Advice Bureaux Service

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						2021	2020
				Unrestricted	Restricted	Total	Total
			Notes	funds 6	funds	fundsI	funds 6
INCOME AND ENDOWMENTS		FROM
Donations and legacies				2,842		2,842	675
Charitable activities
General advice and information				582,303	194,882	777,185	579,544
Training and advice projects				96,600		96,600	99,268
Money advice projeds				35,000	353,464	388,464	381,325
Other trading activities							8,387
Investment income							55
Other income				20,554		20,554	188
Total				737,299	548,346	1,285,645	1,069,442
EXPENDITURE ON
Charitable activities
General advice and information				173,486	539,310	712,796	570,345
Training and advice projects				99,321		99,321	90,246
Money advice projects				399,998		399,998	370,623
Total				672,805	539,310	1,212,115	1,031,214
NET INCOME				64,494	9,036	73,530	38,228
Other recognised gains/(losses)
Actuarial gains/(losses)	on defined	benefit
schemes				(37,925)		(37,925)	(2,143)
Net movement in funds				26,569	9,036	35,605	36,085
RECONCILIATION OF FUNDS
Total funds brought	forward			289,207	31,045	320,252	284,167
TOTAL FUNDS CARRIED FORWARD				315,776	40,081	355,857	320,252

	Notes	2021	2020I
FIXEDASSETS
Tangible assets	15	8,567	6,896
CURRENT ASSETS
Debtors	16	75,073	68,429
Cash at bank		725,431	492,884
		800,504	561,313
CREDITORS
Amounts falling due within one year	17	(350,062)	(176,730)
NET CURRENT ASSETS		450,442	384,583
TOTAL ASSETSLESSCURRENT LIABILITIES		459,009	391,479
PENSION LIABILITY	21	(103,152)	(71,227)
NETASSETS		355,857	320,252
FUNDS	20
Unrestricted funds		315,776	289,207
Restricted funds		40,081	31,045
TOTAL FUNDS		355,857	320,252

		Notes	2021I	2020 6
Cash flows from operating	activities
Cash generated from operations		1	242,400	52,150
Net cash provided by operating	activities		242,400	52,150
Cash flows from investing acdvities Purchase oftangible fixed assets			(9,853)	(5,994)
Interest received				55
Net cash used in investing activities			(9,853)	(5,939)
Change in cash and cash equivalents the reporting period		in	232,547	46,211
Cash and cash equivalents beginning ofthe reporting	atthe period		492,884	446,673
Cash and cash equivalents	atthe end	of
the reporting pediod			725,431	492,884

	RECONCILIATION		OF NET INCOME TO NET CASH FLOW FROM	OF NET INCOME TO NET CASH FLOW FROM	OPERATING	ACTIVITIES
						2021I	2020 6
	Net income forthe		reporting	period (as per the Statement of
	Financial Activities)					73,530	38,228
	Adjustments for: Depreciation charges					8,182	4,899
	Interest received						(55)
	increase)/decrease Increase in creditors	in debtors				(6,644) 173,332	1,810 13,268
	Difference between	pension charge and cash contributions				(6,000)	(6,000)
	Net cash provided		by operations			242,400	52,150
2.	ANALYSIS OF CHANGES IN			NET FUNDS
				At'	1/4/20 f	Cash flow I	At 31/3/21 I
	Net cash
	Cash at bank				492/g)4	232,547	725,431
					492484	232,547	725,431
	Total				492484	232,547	725,431

INVESfMENT INCOME
								2021	2020
								6	6
Deposit account interest									55
INCOME FROM CHARITABLE	ACTIVITIES
								2021	2020
	Activity								6
Grants and contract income	General		advice and		information			777,185	579PI4
Grants and contract income	Training		and	advice	projects			96,600	99,268
Grants and contract income	Money		advice projects					388,464	381@25
								1,262,249	1,060,137
Grants received, induded in the	above,		are as follows:
								2021	2020
								6	6
London Borough of Hammersmith	%Fulham			Advice	Station	Service Level
Agreement								524,003	545,378
Toynbee Hall - The DFI.Project National Citizens Advice - Help to Claim								198,391 79,932	183,845 77,'l42
The Trussell Trust Foodbank Grants								62,940
London Borough of Hammersmith	ik Fulham			- Digital	Inclusion			59,600	60,527
The National Lottery Community	Fund	Grant						23,085
National Citizens Advice - West London			Best	Practice				39,648	39,000
Clic Sargent telephone project								37,000	38,741
City Bddge Trust Grant								36,626
The Henry Smith Grant								35,800
London Borough of Hammersmith	ik Fulham			- Affordability		Project		35,000	35,000
TNLCF Covid-19 Response Fund	Grant							30,376
London Borough of Hammersmith	ik Fulham			- EU Citizens Settlement			Scheme	22,500	22,500
Smart Energy Grant								18,729
W12Together								18,467
National CDzens Advice - Energy	Advice		Programme					12,960	18,505
Harnmersmith United ik Dr Edward Bishop Kings								9,514	11,666
National Citizens Advice Infrastructure		Grant						3,804
Midaye Grant								5,500
The National Lottery Capital Grant								3,374
Citizens Advice - Pan London Adviceline			Development		Grant			5,000
National Citizens Advice - Consumer Empowerment					Partnemhip				26,250
National Citizens Advice - Energy	Best	Deal							1,283
								1,262,249	1,060,137

							2021 6	2020 I
Sundry	income						20,554	188
During	the year, a	member	of staif was seconded		to National	Citizens Advice.	Salary costs of 119,874 w
charged	to National	Citizens Advice and is included		in	other income.
CHARITABLE ACTIVITIES COSTS
							Support
						Direct	costs (see
						Costs	note 9)	Totals
						6	6	6
General	advice and	informadon				596,724	116,072	712,796
Training Money	and advice projects advice projects					89,245 354,723	10,076 45,275	99,321 399,998
						1,040,692	171,423	1,212,115
SUPPORTCOSTS
						Support	Governance
						costs	coals 6	Totals I
General	advice and	information				112,329	3,743	116,072
Training Money	and advice pro)eels advice projects					9,495 43,144	581 2,131	10,076 45,275
						164,968	6,455	171,423

Net income/(expenditure) is stated after charging/(crediting)	:
	2021	2020
	6	6
Auditors' remuneration	5,300	5,150
Other non-audit services	950	930
Depreciation - owned assets Operating leases	8,182 31,715	4,899 31,715

STAFFCOSTS
						202'1	2020I
Wages and salaries						923,735	749,875
Social security coals						79,129	62,620
Other pension costs						26,928	22,017
						1,029,792	834412
The average monthly	number of employees		duding the year was	as follows:
						2021	2020
Advisors						37	28
Management and administration						7	6
The number ofemployees		whose employee	benefits (excluding	employer	pension	costs) exceeded	660,000 was:
						2021	2020
660,001 - 670,000						1

COMPARATIVES FORTHE STATEMENT OF FINANCIAL ACTIVITIES	COMPARATIVES FORTHE STATEMENT OF FINANCIAL ACTIVITIES	COMPARATIVES FORTHE STATEMENT OF FINANCIAL ACTIVITIES
		Unrestricted	Restricted	Total
		funds	funds	funds
		6	6	6
INCOME AND ENDOWMENTS	FROM
Donations and legacies		675		675
Charitable activities
General advice and information		567,878	11,666	579,544
Tmining and advice projects		99,268		99,268
Money advice projects		35,000	346,325	381,325
Other trading activities		8,387		8,387
Investment income		55		55
Other income		188		188
Total		711,451	357,991	1,069,442
EXPENDITURE ON
Charitable acbvities
General advice and information		560,937	9,408	570,345
Training and advice projeds Money advice projects		90,246 32,224	338,399	90,246 370,623
Total		683,407	347,807	1,031,214
NET INCOME		28,044	10,184	38,228
Other recognised gains/(losses)
Actuarial gains/(losses) on defined	benefit
schemes		(2,143)		(2,143)
Net movement in funds		25,901	10,184	36,085
RECONCILIATION OF FUNDS
Total funds brought forward		263,306	20,861	284,167
TOTAL FUNDS CARRIED FORWARD		289,207	31,045	320,252

TANGIBLE FIXE	DASSETS
			Short	Plant and
			leasehold	machinery	Totals
			6	6
COST
At 1April 2020			2,133	127,864	129,997
Additions				9,853	9,853
At31March 2021			2,133	137,717	139,850
DEPRECIATION
At 1April 2020			2,133	120,968	123,101
Charge for year				8,182	8,182
At 31March 2021			2,133	129,150	131,283
NET BOOKVALUE
At 31March 2021				8,567	8,567
At 31 March 2020				6,896	6,896
DEBTORS:AMOUNTS FALLING DUE WITHIN ONE YEAR
				2021	2020
				6	6
Contract income receivable				50,976	48,691
Other debtors and	prepayments			24,097	19,738
				75,073	68,429
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
				2021	2020
				6	F
Operational creditors				26,467	16,603
Social secudity and other taxes				23,241	17,308
Other creditors and accruals				109,976	91,270
Deferred income				190~8	51,549
				350,062	176,730
Deferred Income
Balance at 1April	2020			51,549	60,662
Amounts released	to incoming	resources		(29,497)	(41,604)
Amount deferred	in the year			168,326	32,491
Balance at 31March 2021				190,378	51,549

Minimum lease payments under non-cancellable operating	leases fall due as follows:
	2021	2020
Within one year Between one and five years	9,400 37,600	9,400 37,600
In more than five years	19,200	28,800
	66,200	75,800

				2021	2020
		Unrestricted	Restricted	Total	Total
		funds	funds	funds I	fundsI
Fixed assets		8,567		8,567	6,896
Current	assets	631,486	169,018	800,504	561,313
Current	liabilities	(221,125)	(128,937)	(350,062)	(176,730)
Pension	liability	(103,152)		(103,152)	(71,227)
		315,776	40,081	355,857	320,252

		Unrestricted	Restricted	2020
		funds I	funds	Totalfunds I
Fixed assets		6,896		6,896
Current	assets	530,268	31,045	561,313
Current	liabilities	(176,730)		(176,730)
Pension	liability	P1,227)		(71,227)
		289,207	31,045	320,252

MOVEMENT IN FUNDS
					Net
					movement	Ai
				At 1/4/20	in funds I	31/3/21
Unrestricted funds
General fund				353,538	58,494	412,032
General fund - Capital				6,896		6,896
Pension reserve				P1,227)	(31,925)	(103,152)
				289,207	26,569	315,776
Restricted funds
Debt Free London				996	(8,068)	(7,072)
Foodbank - Hammersmith		and Fulham		2,258	(78,436)	(76,178)
Citizens Advice - EBD Extra Advice				15,398		15,398
Citizens Advice - Big Energy Savings Week				4,000		4,000
Citizens Advice - Consumer		Empowerment
Partnership				7,441		7,441
Citizens Advice - Energy	Advice		Programme	259	104	363
Citizens Advice - Help to	Claim			693	(1,807)	(1,114)
City Bridge Trust Fund					125	125
The National Lottery Community			Fund-
Coronavirus Community	Support		Fund		23,038	23,038
Citizens Advice - The Trussell Trust
Foodbanks Fund					62,940	62,940
W12Together and Midaye		Fund			5,477	5,477
Citizens Advice - Pan London Adviceline
Development Fund					704	704
Smart Energy Fund					2,581	2,581
City Bridge Trust TNLCF	COVID-19
Response Fund					2,378	2,378
				31,045	9,036	40,081
TOTAL FUNDS				320,252	35,605	355,857

MOVEMENT IN FUND	S - conti	nued	nued
Net movement in funds,	included	in the above are as follows:
			incoming	Resources	Gains and	Movement
			resources	expended	losses	in funds
			6	6	6	6
Unrestricted funds
General fund			737,299	(678,805)		58,494
Pension reserve				6,000	(37,925)	(31,925)
			737,299	(672,805)	(37,925)	26,569
Restricted funds
Debt Free London			198,391	(206,459)		(8,068)
Foodbank - Hammersmith	and Fulham		9,514	(87,950)		(78,436)
Citizens Advice - Energy	Advice Programme		16,764	(16,660)		104
Citizens Advice - Best Practice Leads			39,648	(39,648)
Citizens Advice - Help to	Claim		79,932	(81,739)		(1,807)
City Bridge Trust Fund			36,626	(36,501)		125
The National Lottery Community		Fund-
Coronavirus Community	Support	Fund	26,459	(3,421)		23,038
Citizens Advice - The Trussell Trust
Foodbanks Fund			62,940			62,940
W12Together and Midaye Fund			23,967	(18,490)		5,477
Citizens Advice - Pan London Adviceline
Development Fund			5,000	(4,296)		704
Smart Energy Fund			18,729	(16,148)		2,581
City Bridge Trust TNLCF	CDVID-19
Response Fund			30,376	(27,998)
			548~	(539,310)		9,036
TOTAL FUNDS			1,285,645	(1,212,115)	(37,925)	35,605

Compar	atives for move	ment in fu	nds
					Net	Transfers
					movement	between	At
				At 1/4/19	in funds	funds	31/3/20
				6	6		6
Unrestricted funds
General	fund			332,589	22,044	(1,095)	353,538
General	fund - Capital			5,801		1,095	6,896
Pension	reserve			(75,084)	3,857		(71,227)
				263,306	25,901		289,207
Restricted funds
Debt Free London					996		996
Foodbank - Hammersmith		and Fulham			2,258		2,258
Citizens	Advice - EBD Extra	Advice		15,398			15,398
Citizens	Advice - Big Energy Savings Week			4,000			4,000
Citizens	Advice - Consumer	Empowerment
Partnership				1,463	5,978		7,441
Cibzens	Advice - Energy Advice Programme				259		259
Cibzens	Advice - Help to Claim				693		693
				20,861	10,184		31,045
TOTAL	FUNDS			284,167	36,085		320,252
Comparative net movement		in funds,	included	in the above are as follows:
				Incoming	Resources	Gains and	Movement
				resources I	expended	losses 6	in funds
Unrestrictedfunds
General	fund			711,451	(689,407)		22,044
Pension	reserve				6,000	(2,143)	3,857
				711,451	(683,407)	(2,143)	25,901
Restricted funds
Debt Free London				183,845	(182,849)		996
Foodbank - Hammersmith		and Fulham		11,666	(9,408)		2,258
Citizens	Advice - EBD Extra	Advice		1,283	(1,283)
Citizens	Advice —Consumer	Empowerment
Partnership				26(250	(20,272)		5(978
Citizens	Advice - Energy Advice Programme			18,505	(18,246)		259
Citizens	Advice - Best Pracbce Leads			39,000	(39,000)
Citizens	Advice - Help to Claim			77,442	(76(749)		693
				357,991	(347,807)		10,184
TOTAL	FUNDS			1,069,442	(l(031,214)	(2,143)	36,085

The ma terms)	jor assumption asfollows:	s us	ed	by the actuary we	re (in nominal
						31.3.2021	31.3.2020
Dismunt	rate					2.10o/a	2.40o/a
Inflation	(RPI)					3.30o/a	2.80%%uo
Inflation	(CPI)					2 80o/o	2.00o/o
Revaluation ofdeferred		pensions		in excess of GMP		2.80%%ua	2 00o/a
Pension	in payment increases		of:
- CPI or	5'/o p.a. if less					2.80%	2.00'Yo
- CPI inRation since retirement - CPI or 3'/o p.a. if less			or	5%p.a. compound	if less	2.80'Ya 2.50%	2.00'Yo 1.90%%uo
						75o%%dof HMRC	75'%%d of HMRC
Commutation of pension		for cash		at retirement		maximum	maximum
						31.3.2021	31.3.2020
Assumed life expectancies			on	redrement atage	65are:
Retiring	today - Males					21.2	21.2
Retiring	today - Females					24.1	24.1
Retiring	in 20years time	- Males				22.6	22.6
Retiring	in 20years time	- Females				25.7	25.6

							Value at		Value at	Value at
							31.3.2021		31.3.2020
							6000s			EOOOs
The assets in the Plan were:
Multi asset funds							72,995			6L086
Structured Equity Cash							24,849 1,509			24,279 594
							99,353		85,959
The actual return on assets	over the pediod		was:				14,282			188
Present value offunded obligations							161,415		140,310
Fair value of Plan assets							99,353			85,959
Surplus/(deficit) in funded	scheme						62,062		(54,351)
Present value of unfunded obligations
Unrecognised actuarial gains/(losses)
Adjustment in respect ofasset	ceiling	and minimum		funding
requirement
							62,062			54,351
Reconciliation of opening	and	closing	balances		of the	present	value of	the	defined	benefit
obligation							31.3.2021		31.3.2020
							6000s			6000s
Benefit obligation at beginning Current service cost	ofyear						140,310 652			144,378 866
Interest cost							3,322			3,549
Contributions by Plan participants Actuarial (gains)/losses Benefits paid and expenses							21,568 (4,437)			(2,823) (5,660)
Past service mst
Settlements
Business combinations
Exchange rate
Benefit obligation atend ofyear							161,415		140,310

Reconciliation ofopening and closing balances ofthe fair value	Reconciliation ofopening and closing balances ofthe fair value	ofPlan assets	ofPlan assets
		31.3.2021		31.3.2020
			EOOOs	5000s
Fair value of Plan assets at	beginning ofyear		85,959	88,882
Interest income on Plan assets			2,052	2,183
Return on assets, excluding	interest income		12,230	(1,995)
Contributions by employers			3,549	2,549
Contributions by Plan participants Benefits paid and expenses			(4,437)	(5,660)
Business combinations
Settlements
Exchange rate
Fair value ofPlan assets	at end ofyear		99,353	85,959
The amounts recognised	in profit or loss:	31.3.2021		31.3.2020
			6000s	5000s
Service cost - including current 8past service costs, & settlements
Service cost —administrative	cost		652	866
Net interest on the net defined benefit liability			1,270	1,366
Totalexpense			1,922	2I232
Remeasurements ofthe	net defined benefit liability (asset) to	be shown	in OCI:
		31.3.2021		31.3.2020
			5000s	6000s
Actuarial (gains)/losses on the liabilities Return on assets, excluding interest income			21,568 (12,230)	(2,823) 1,995
Changes in the effect ofthe asset ceiling excluding interest income
Total remeasure ofthe net defined liability (asset) to be
shown in OCI
			9,338	(828)