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← Isle Of Wight Citizens Advice Bureau

2025-03-31-accounts

REGISTERED COMPANY NUMBER: 03116361 (England and Wales)
REGISTERED CHARITY NUMBER: 1050217

REPORT OF THE TRUSTEES AND

UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025

FOR

ISLE OF WIGHT CITIZENS ADVICE BUREAU

Bright Brown Limited
Chartered Accountants
Exchange House
St. Cross Lane
Newport
Isle of Wight
PO30 5BZ

ISLE OF WIGHT CITIZENS ADVICE BUREAU

CONTENTS OF THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Page
Report of the Trustees 1 to 7
Independent Examiner's Report 8
Statement of Financial Activities 9
Balance Sheet 10 to 11
Cash Flow Statement 12
Notes to the Cash Flow Statement 13
Notes to the Financial Statements 14 to 25
Detailed Statement of Financial Activities 26 to 27 
ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

TheTrusteeswhoarealsodirectorsofthecharityforthepurposesoftheCompaniesAct2006.havepleasure in
presentingtheirannualreporttogetherwiththefinancialstatementsofIsleofWightCitizensAdviceBureaufor the
year ending 31 March 2025

TheTrusteeshaveadoptedtheprovisionsofAccountingandReportingbyCharities:Statementof Recommended
Practice applicableto charities preparing their accountsin accordancewith the FinancialReporting Standard applicable
in the UK and Republic of Ireland (FRS102) (effective 1st January 2015).

OBJECTIVES AND ACTIVITIES

Objectives and aims

The objects of the charity are:

The promotionof any charitablepurposes for the benefit of the communityon the Isle of Wight and surrounding areas
by the advancement of education, the protection of health and the relief of poverty, sickness and distress.

In order to achieve its objects, the aims of the Isle of Wight Citizens Advice Bureau service are:

The service aims:

In practisingour aims,we adhereto the principlesof our organisationin thatadviceis free, confidential, independent
andimpartial.Inshapingourobjectivesfortheyearandplanningouractivities,thetrusteeshaveconsidered the
Charity Commission's guidance on public benefit.

In order to achieve the charities aims and objectives the strategies employed are:

1. We deliver a positive client experience every time, for everyone.

2. We provide financially sustainable, locally delivered services.

3. Our team are valued, highly skilled and motivated to deliver a first-class service.

4. We operate within quality assured governance in all that we do.

5. We are an Island led service delivering in collaboration and strong partnerships locally and nationally. 

Achieving positive outcomes from the strategies above will impact on our achievement and performance in the future.

Public benefit

Inshapingourobjectivesfortheyearandplanningouractivities,thetrusteeshaveconsideredthe Charity
Commission's guidance on public benefit.

Page 1

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2025

ACHIEVEMENTS AND PERFORMANCE

Charitable activities

AsthelocalCitizensAdviceBureauwesupportIslandresidentsonmanyissues,includingmoney, benefits,
employment,housing,tax, consumer,and generalproblemspeople face. We employ specialistadvisersin the areas  of
debt, tax and housing.

Ourgeneraladviceserviceisopeneveryweekdayfrom9.30amuntil3.30pmforallenquiries,advicehasalso been
providedatRydeLibrary,FoodbanksinCowes,Newport,SandownandRyde,andOurPlaceinFreshwater and
Ventnor.

OurfundingsourcesduringtheyearforthecharityincludedtheIsleofWightCouncil(IWC)fordeliveryof general
advice;theMoneyandPensionservice;IWCandDepartmentofWorkandPensions(DWP)HouseholdSupport Fund
fortheHelpThroughCrisisprojectassistingwithlocalresidentsincrisis;MacmillanTrustinpartnershipwith CA
Hampshirefor cancer support;HMRC fundingtax advice.We also received welcome local supportfrom the Daisie Rich
Trust, and donations from local organisations and individuals.

Asfurtherprojectscametoanendovertheaccountingperiod,staffingreducedaccordinglyfallingfrom19at March
2024 to an average of 14 persons during the accountingyear. Our service continuedto be supportedby 28  volunteers.
AllourVolunteersreceivecomprehensiveinductionandtraining,withfurtherongoingtraining.Volunteersform the
backbone of our charity advice service; without them, the service would not be sustainable.

Overtheaccountingperiod,ouradvicewassoughtbyover5,460(5,009inthepreviousyear)clientsfromacross the
Island, resulting in 17,506 issues addressed (14,461 in the previous year. This means that for every client we are  seeing,
most have more complex issues and a more significant number of them.

TowardstheendoftheyearthecharityrelocatedtonewpremisesinTownLaneamorecentrallocationwhich is
hopedto be able to assistin providingaccessiblesupportto IslandResidents.In additiona new companywas  formed,
CitizensAdviceIsleofWightCIC,whichishopedwillenableadditionalfundstoberaisedforthecharity,while also
providing the delivery of services in line with the charities core objectives.

Fundraising activities

We havenotundertakenanyfundraisingatpublicevents,norhavewe conductedanyfundraisingactivities involving
contactingorpursuingspecificindividualsfordonations.Asaresult,nocomplaintshavebeenreceived regarding
fundraising.

FINANCIAL REVIEW

Financial position

Astrongfinancialpositionisessentialtocontinueourcharitableactivitiesconfidently.Withfundingcoming under
everincreasingpressure,theneedtosecureenoughincometocarryonprovidingclientswiththeservicesthey need
remainsakeyobjective.Itremainsthecasethathighinflationandfundersmaintaininggrantlevelshavemeant that
we have to effectively fund inflationary increases from our own accumulated reserves.

Theboardisactivelyengagedinseekingwaystomaximisethevalueofandreturnfromourexpenditureand to
maximise income. We regularlyreview each project to make sure we run it to maximum effect; this is to ensure we  can
meet the increasing demand and target our services and resources efficiently.

We have started a new approachto 'outreachactivities',in that when we commence or are asked to commence a new
activity,we run a pilot to ensure that what we provide is fine-tunedto the actualneedThis ensures maximum benefit
to the clientsanduse of our resources.We thenreview our new serviceon a regularbasisto ensurewe are meeting
the need and running the outreach as efficiently as possible.

Page 2

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Ourfinancialreportinggeneratesmonthlymanagementaccountswhichidentifysurplusesordeficits.This reporting
usesacolour-codedRAGformattoflagissues.ThisensurestheBoardcanconfidentlyassessthereporting, which
promotes an understanding of our financial position and the implications for their decision making.

We are in a goodfinancialposition;the actionsthatwe havetaken,andwill continueto take,are designedto ensure
that our operations remain consistent with our risk appetite and ensure the ongoing sustainability of the charity.

At the yearend the charityhadloaned£50,000to CitizensAdviceIsle of WightCIC, to assistwith its initialset up and
workingcapital.Thisloanissubjecttointeresttothecharityandhasbeenfundedoutofavailable unrestricted
reserves.Inthelong-termthesefundsareexpectedtogenerateapositivereturnforthecharityaswellas providing
beneficial services in the community to be delivered via the CIC.

Investment and reserves policy

Attheyearendthecharityholds£449,065(2024:£446,190)inreserves,ofwhich£168,797(2024:£146,918) is
unrestrictedand of this free reserves not invested in fixed assets amountsto £144,688(2024: £134,905).The funds at
the end of the year put the charity in a good position for the coming year, but continuedfunding is required in order  to
run the valuableservices providedby the charity.The trusteesregularlymonitorthe level of unrestrictedfunds, which
are vital in allowing the charity to achieve its aims.

Oftheabovereservesthetrusteeshavedesignated£100,000toberetainedasacontingencyreserveto cover
unexpectedcostsandcommitmentsshouldthecharity'sfundingfall.Lookingaheadthisleavesreservesof £44,688
available for expenditure on charitable activities.

FUTURE DEVELOPMENTS

TheBoardofTrusteescontinuallyseekinnovativewaysoffundingtheworkofthelocalCAthroughexploration and
considerations of new ideas and developments.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Governing document

The charityis controlledby its governing document,the Memorandumand Articles of associationwhich were  replaced
withtheCitizensAdvicemodelarticlesinAugust2024.Thecharityisalimitedcompany,limitedbyguarantee, as
defined by the Companies Act 2006.

Recruitment and appointment of new trustees

Appointment of new Trustees

ElectedTrusteesareappointedatanAnnualGeneralMeetingin accordancewiththegoverningdocument.Each year
one third of the elected trustees must retire, based on length of service and may offer themselves up for re-election.

Upto5additionalco-optedTrusteesmaybeappointedbythecurrentBoardof7(nomorethan15)tofill specialist
vacancies throughoutthe year. The co-opted Trustees may then offer themselves up for election at the Annual General
Meeting.

TheBoardundertookareviewofthegoverningdocumentstoensuretheyreflectthenatureofCA(IW)'saims and
objectives.

Page 3

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2025

STRUCTURE, GOVERNANCE AND MANAGEMENT

Recruitment of new Trustees

The recruitmentof new Trusteesis keptunderreview to ensurethe Boardis representedby a crosssectionof  people
fromwithinthecommunity,reflectingourdiversitypolicyandprovidesaskillsbaserequiredtoensurewemeet our
aims and objectives through our strategic/development plan.

Trusteesarerecruitedfromadvertisingwithinthelocalmediaandwebpage.Candidatesareinterviewedby the
ManagementTeam,andfinallybytwoindependentTrustees.ReferencesaretakenupandDBScheckscompleted if
required.

Induction of new Trustees

NewTrusteesundergoorientationtobriefthemontheirobligationsinrespectofcharityandcompanylaw, the
memorandumandarticlesofassociation,boardprotocol,andthedecision-makingprocess.NewTrusteesare made
aware of the business plan, receive financial performance information on the charity.

New TrusteesareintroducedtootherTrustees,keymanagement,staffandvolunteersthroughaninduction process;
theyarealsoencouragedtoattendrelevanttrainingcourseswhichcanbeaccessedonlineorexternallythrough CA
training events.

Organisational structure

TheBoardofTrusteesadministersthecharity.TheBoardmeetsquarterlyandhastheabilitytocreateshort term
workinggroups,to lookat specificissuesof interest.These come underthe FOCUS groupwhichcoalescesaround any
issues as and when required.

Eachgroup,beinggiventermsofreference,hasanappointedchairwhoreportstoquarterlyBoardmeetings the
activitiesundertakenandanyrecommendationswhichrequireadoptionof themainBoard.Thesegroupsmet as and
when required.It is agreedthatshouldthese short-termgroupsrequireto be activelongerthan12 monthsthen they
will form as sub-committees.

AChiefExecutiveisappointedbytheTrusteestomanagedaytodayoperations.TheChiefExecutivehas delegated
authority,within terms of delegationapproved by the Trustees, for operationalmatters includingfinance, employment
andapplicationsfor grantfunding.The structureas of 31 March2025hada Boardof 9 trustees,1 CEO,1 Operations
Manager, administrative/project/specialist staff with a team of volunteers.

Page 4

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2025

STRUCTURE, GOVERNANCE AND MANAGEMENT

Pay Policy for Staff

ThedirectorsofthecompanyarealsotheTrusteesofthecharityandtheseniormanagementteamcompriseof key
managementpersonnelofthecharitywhodeliverthestrategicobjectivesthroughtheday-to-dayoperationof the
charity.

All directorsgive of theirtime freely,andno directorreceivedremuneration,otherthanagreedexpensesin the year.
These expenses and related transactions are disclosed in the financial accounts.

Payratesforallrolesaredeterminedinaccordancewiththefollowingoverarchingmethodology.The Senior
ManagementTeam,inconsultationwiththeTreasurer,considersandbalancesthefactorsoutlinedbelow when
presenting remuneration recommendations to the full board:

This assessment may include:

The full Board retains ultimate responsibility for approving all pay rates and any subsequent increases for staff.

National

IsleofWightCitizensAdviceisanaffiliatedmemberoftheNationalAssociationofCitizensAdvice.The organisation
pays an annualmembershipfee to the NationalAssociationof CitizensAdvice, which prescribesa set of standards and
operational requirements to which all member organisations must adhere.

As partof thismembership,the NationalAssociationof CitizensAdviceprovidesaccessto managementguidance and
resources via a dedicatedonline platform.In addition,specialistconsultantsare made availableto support local offices
with organisational, operational, and casework-related matters as required.

Each year, Citizens Advice undertakes a structured review of member organisations across nine key areas, including:

Followingthemostrecenton-siteaudit,IsleofWightCitizensAdvicewasassessedasmeetingstandardsacross all
areas(gradedgreen)andwas awardedIndependentAdviceStandardaccreditation.The organisationalso successfully
maintaineditsAdviceQualityStandardin2024andcontinuestocomplywiththeregulatoryrequirementsof the
FinancialConductAuthority(FCA),theInformationCommissioner'sOffice(ICO),CompaniesHouse,andthe Charity
Commission.

Page 5

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2025

STRUCTURE, GOVERNANCE AND MANAGEMENT

Regional

IsleofWightCitizens'AdviceBureauisamemberofCitAH(CitizensAdvice,Hampshire),aconsortium of
Hampshire-basedLCAssetuptoimproveprospectsofsecuringgreaterfundingopportunitiesbyhavinga joined-up
approach and fostering collaboration on common issues.

Partnerships

ThecontractawardedbytheLocalAuthorityforthedeliveryofAdvice,InformationandGuidanceservices continues
during the period covered by this report. Under this contract,Isle of Wight Citizens Advice acts as the lead  organisation
and subcontracts specific elements of service delivery to partner organisations.

Thisarrangementsupportsacoordinatedandcollaborativeapproachtoserviceprovision,enablingclientsto share
their circumstances once while ensuring they are directed efficiently to the most appropriate support.

We continueto maintainthe onlineinformationportalpreviouslyknownas Isle Help. As notedin the previous report,
thisresourcehasnowbeenintegratedintoIsleFindIt,establishingasingle,comprehensiveonlinedirectory for
community services, events, and advice.

Thecontract,whichwasawardedthroughacompetitivetenderingprocess,wasrenewedforafurther three-year
period and is currently in its second year of delivery.

OurworkundertheHelpThroughCrisisprogramme,fundedthroughtheTemporaryHouseholdSupportFund, has
undergone several phased developments and is scheduled to continue until March 2026.

Risk management

TheworkoftheBoardduringthereportingperiodincludedcloseconsiderationoftheorganisation's financial
sustainability.Theprimarystrategicriskremainsthereductioninfundingfromtraditionalandlong-standing sources,
and this continues to be prioritised at the Board level.

Thetrusteeshaveastatutorydutytoidentifyandevaluatetheriskstowhichthecharitymaybeexposed,and to
ensurethatappropriateinternalcontrolsimplementedtoprovidereasonableassuranceagainstfraud,error, and
operational disruption.

This is achieved throughthe maintenanceof a comprehensiveRisk Register, which records all significant organisational
and operational risks, including those relating to financial stability and business continuity.

The Risk Registeris reviewed and updatedby the Chief Executiveas requiredand is accessibleto Trusteesthrough our
internal systems. It is examined and discussed at each Board meeting.

AnInformationRiskPolicyisalsoinplacetomitigateidentifiedrisksrelatingtodatagovernanceand information
systemsintegrity.Internalcontrolsand mitigationsare reviewedroutinelyby the Board,with oversightfrom the  Chief
Executive and the Operations Manager.

REFERENCE AND ADMINISTRATIVE DETAILS

Registered Company number

03116361 (England and Wales)

Registered Charity number

1050217

Page 6

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

Registered office

Isle Help Advice Centre
High Street
Newport
Isle of Wight
PO30 1UD

Trustees

Trustees
Name Status Date
Mr R A Bullivant (Chair) R 19/07/2024
Mr N H Mitchell R 03/04/2024
Mrs G Minghella-Giddens R 08/04/2024
Mr R S Clark R 31/08/2024
Mrs E A Walshe R 30/04/2024
Mr G J Dobson R 31/07/2024
Mrs L J Outhwaite A 31/01/2023
Mr R Geal, Treasurer (acting Chair) A 26/04/2023
Mrs J Howells R 21/10/2025
Mr R Thompson (MBE) A 16/12/2024
Mr U Sattar R 29/02/2025
Mr N Moody (co-opted advisor) A 16/12/2024
Key R Resigned
A Active

Independent Examiner

David Stevens ACA
Bright Brown Limited
Chartered Accountants
Exchange House
St. Cross Lane
Newport
Isle of Wight
PO30 5BZ

Bankers

CAF Bank Ltd
25 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4JQ

Key management personnel

Key management personnel
Eddy Yates Chief Executive Officer
K Brandon Operations Manager 
Approved by order of the board of trustees on ............................................. and signed on its behalf by:

........................................................................

Mr R Geal - Trustee

Page 7

INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF
ISLE OF WIGHT CITIZENS ADVICE BUREAU

Independent examiner's report to the trustees of Isle of Wight Citizens Advice Bureau ('the Company')

I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2025.

Responsibilities and basis of report

As the charity'strusteesof the Company(andalsoits directorsfor the purposesof companylaw)youare responsible
for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').

Having satisfied myself that the accountsof the Company are not required to be audited under Part 16 of the 2006 Act
andareeligibleforindependentexamination,Ireportinrespectofmyexaminationofyourcharity'saccounts as
carried out under Section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examinationI have  followed
the Directions given by the Charity Commission under Section 145(5) (b) of the 2011 Act.

BrightBrownLimitedprovidebookkeepingservicestotheCompanyandindoingsofollowtheguidancegiven in
"Independentexaminationofcharityaccounts:Directionsandguidanceforexaminers(CC32)"issuedbythe Charity
Commission. In preparing this report I have applied the FRC's Revised Ethical Standard 2016.

Independent examiner's statement

Since your charity'sgross income exceeded£250,000your examinermust be a member of a listedbody.I can confirm
thatI am qualifiedto undertakethe examinationbecauseI am a member of the Instituteof CharteredAccountants in
England and Wales, which is one of the listed bodies.

Ihavecompletedmyexamination.Iconfirmthatnomattershavecometomyattentioninconnectionwith the
examination giving me cause to believe:

1. accounting records were not kept in respect of the Company as required by Section 386 of the 2006 Act; or 2. the accounts do not accord with those records; or

3. the accounts do not comply with the accounting requirements of Section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination; or 

4.theaccountshavenotbeenpreparedinaccordancewiththemethodsandprinciplesoftheStatement of
RecommendedPracticeforaccountingandreportingbycharities(applicabletocharitiespreparingtheiraccounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS
102)).

Ihavenoconcernsandhavecomeacrossnoothermattersinconnectionwiththeexaminationtowhich attention
should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

David Stevens ACA
The Institute of Chartered Accountants in England and Wales

Bright Brown Limited
Chartered Accountants
Newport
Isle of Wight

Date: .............................................

Page 8

ISLE OF WIGHT CITIZENS ADVICE BUREAU

STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2025

Unrestricted
funds
Notes
£
INCOME AND ENDOWMENTS FROM
Donations and legacies
2
12,932
Charitable activities
5
Benefit for the community by advancement of
education, the protection of health and relief of
poverty, sickness and distress.
235,802
Other trading activities
3
-
Investment income
4
4,939
Total
253,673
EXPENDITURE ON
Raising funds
6
-
Charitable activities
7
Benefit for the community by advancement of
education, the protection of health and relief of
poverty, sickness and distress.
274,888
Total
274,888
NET INCOME/(EXPENDITURE)
(21,215)
Transfers between funds
19
43,093
Net movement in funds
21,878
RECONCILIATION OF FUNDS
Total funds brought forward
146,918
TOTAL FUNDS CARRIED FORWARD
168,796		 Restricted
funds
£
(1)
458,499
-
-
458,498
-
434,408
434,408
24,090
(43,093)
(19,003)
299,272
280,269		 2025
Total
funds
£
12,931
694,301
-
4,939
712,171
-
709,296
709,296
2,875
-
2,875
446,190
449,065		 2024
Total
funds
£
10,484
848,971
1,500
6,307
867,262
11,964
800,047
812,011
55,251
-
55,251
390,939
446,190 
The notes form part of these financial statements

Page 9

ISLE OF WIGHT CITIZENS ADVICE BUREAU

BALANCE SHEET 31 MARCH 2025

Notes
FIXED ASSETS
Tangible assets
14
CURRENT ASSETS
Debtors
15
Cash at bank and in hand
CREDITORS
Amounts falling due within one year
16
NET CURRENT ASSETS
TOTAL ASSETS LESS CURRENT LIABILITIES
NET ASSETS
FUNDS
19
Unrestricted funds
Restricted funds
TOTAL FUNDS		 2025
£
24,109
200,071
250,255
450,326
(25,370)
424,956
449,065
449,065
168,797
280,268
449,065		 2024
£
12,013
90,012
376,187
466,199
(32,022)
434,177
446,190
446,190
146,918
299,272
446,190		 
The charitablecompanyis entitledto exemptionfrom audit under Section 477 of the CompaniesAct 2006 for the year
ended 31 March 2025.

Themembershavenotrequiredthecompanytoobtainanauditofitsfinancialstatementsfortheyear ended
31 March 2025 in accordance with Section 476 of the Companies Act 2006.

The trustees acknowledge their responsibilities for

The notes form part of these financial statements

continued...

Page 10

ISLE OF WIGHT CITIZENS ADVICE BUREAU

BALANCE SHEET - continued 31 MARCH 2025

Thesefinancialstatementshavebeenpreparedinaccordancewiththeprovisionsapplicabletocharitable companies
subject to the small companies regime.

ThefinancialstatementswereapprovedbytheBoardofTrusteesandauthorisedforissue on
............................................. and were signed on its behalf by:

.............................................
Mr R Geal - Trustee

The notes form part of these financial statements

Page 11

ISLE OF WIGHT CITIZENS ADVICE BUREAU

CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2025

Notes
Cash flows from operating activities
Cash generated from operations
1
Finance costs paid
Net cash (used in)/provided by operating activities
Cash flows from investing activities
Purchase of tangible fixed assets
Net cash used in investing activities
Change in cash and cash equivalents in the
reporting period
Cash and cash equivalents at the beginning
of the reporting period
Cash and cash equivalents at the end of the
reporting period		 2025
£
(104,138)
(60)
(104,198)
(21,734)
(21,734)
(125,932)
376,187
250,255		 2024
£
39,771
(55)
39,716
(5,720)
(5,720)
33,996
342,191
376,187		 
The notes form part of these financial statements

Page 12

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2025

1. RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES

Net income for the reporting period (as per the Statement of Financial
Activities)
Adjustments for:
Depreciation charges
Loss on disposal of fixed assets
Finance costs
(Increase)/decrease in debtors
Decrease in creditors
Net cash (used in)/provided by operations		 2025
£
2,875
9,367
271
60
(110,059)
(6,652)
(104,138)		 2024
£
55,251
6,056
-
55
9,808
(31,399)
39,771 
2.ANALYSIS OF CHANGES IN NET FUNDS
At 1.4.24 Cash flow At 31.3.25
£ £ £
Net cash
Cash at bank and in hand 376,187 (125,932) 250,255
376,187 (125,932) 250,255
Total 376,187 (125,932) 250,255 
The notes form part of these financial statements

Page 13

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

1. ACCOUNTING POLICIES

Basis of preparing the financial statements

The financialstatementsof the charitablecompany,whichis a publicbenefitentityunderFRS 102,have been
prepared in accordancewith the Charities SORP (FRS 102) 'Accountingand Reportingby Charities:Statement of
RecommendedPracticeapplicabletocharitiespreparingtheiraccountsinaccordancewiththe Financial
ReportingStandardapplicablein the UK and Republicof Ireland(FRS 102) (effective1 January2019)', Financial
ReportingStandard102 'The FinancialReportingStandardapplicablein the UK and Republicof Ireland'and the
Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Income

All income is recognised in the Statementof FinancialActivitiesonce the charityhas entitlementto the funds, it
is probable that the income will be received and the amount can be measured reliably.

Expenditure

Liabilitiesarerecognisedasexpenditureassoonasthereisalegalorconstructiveobligationcommitting the
charitytothatexpenditure,itisprobablethatatransferofeconomicbenefitswillberequiredin settlement
andtheamountoftheobligationcanbemeasuredreliably.Expenditureisaccountedforonanaccruals basis
andhasbeenclassifiedunderheadingsthataggregateallcostrelatedto thecategory.Wherecostscannot be
directlyattributedtoparticularheadingstheyhavebeenallocatedtoactivitiesonabasisconsistentwith the
use of resources.

Grants offered subject to conditionswhich have not been met at the year end date are noted as a  commitment
but not accrued as expenditure.

Tangible fixed assets

Depreciationis providedat the followingannualratesin order to write off each assetover its estimated useful
life.

Fixtures and fittings

- Straight line over 5 years

The charity values its investments in associates using the cost less impairment method.

Taxation

The charity is exempt from corporation tax on its charitable activities.

Fund accounting

Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restrictedfundscanonlybeusedforparticularrestrictedpurposeswithintheobjectsofthe charity.
Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

continued...

Page 14

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

2. DONATIONS AND LEGACIES

Unrestricted
Restricted
funds
funds
£
£
Donations
5,648
(1)
Grants and contracts
500
-
Subscriptions
2,617
-
Donated services and facilities
4,167
-
12,932
(1)
OTHER TRADING ACTIVITIES
Unrestricted
Restricted
funds
funds
£
£
Fundraising events
-
-
INVESTMENT INCOME
Unrestricted
Restricted
funds
funds
£
£
Investment interest
4,939
-
INCOME FROM CHARITABLE ACTIVITIES
Activity
Benefit for the community by advancement
of education, the protection of health and
Grants
relief of poverty, sickness and distress.
Grants received, included in the above, are as follows:
Isle of Wight Council
Southern Housing Group
Help and Care in partnership with Healthwatch IOW
Citizens Advice Hampshire
Citizens Advice
Isle Help CIC
HM Revenue and Customs
Daisee Rich Trust
National Lottery Community Fund
Carried forward		 2025
Total
funds
£
5,647
500
2,617
4,167
12,931
2025
Total
funds
£
-
2025
Total
funds
£
4,939
2025
£
694,301
2025
£
478,864
-
-
8,257
125,715
-
27,500
-
1,706
642,042		 2024
Total
funds
£
2,476
-
3,008
5,000
10,484
2024
Total
funds
£
1,500
2024
Total
funds
£
6,307
2024
£
848,971		 2024
Total
funds
£
2,476
-
3,008
5,000
10,484
2024
£
298,118
30,011
7,085
-
140,906
178,177
96,751
5,000
5,696
761,744

3. OTHER TRADING ACTIVITIES

4. INVESTMENT INCOME

5. INCOME FROM CHARITABLE ACTIVITIES

continued...

Page 15

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

5. INCOME FROM CHARITABLE ACTIVITIES - continued

Brought forward
Other grants
Aspire Ryde
Legal Aid Agency
Trussel Trust
Pip Advisor
London Legal Support Trust
Wiltshire Law Society		 2025
£
642,042
-
13,500
-
33,744
-
-
5,014
694,300		 2024
£
761,744
3,900
4,500
8,956
44,993
25,000
1,478
-
850,571

6. RAISING FUNDS

Raising donations and legacies

Unrestricted
Restricted
funds
funds
£
£
Wages
-
-
7.
CHARITABLE ACTIVITIES COSTS
Grant
funding of
activities
Direct
(see note
Costs
8)
£
£
Benefit for the community by
advancement of education, the
protection of health and relief of
poverty, sickness and distress.
424,181
231,309
8.
GRANTS PAYABLE
Benefit for the community by advancement of education, the protection of
health and relief of poverty, sickness and distress.
The total grants paid to institutions during the year was as follows:
Age UK Isle of Wight
People Matter (IW)
Citizens Advice IOW CIC		 2025
Total
funds
£
-
Support
costs (see
note 9)
£
53,806
2025
£
231,309
2025
£
16,000
12,000
30,000
58,000		 2024
Total
funds
£
11,964
Totals
£
709,296		 2024
Total
funds
£
11,964
2024
£
200,247
2024
£
16,250
6,000
-
22,250 
continued...

Page 16

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2025

8. GRANTS PAYABLE - continued

9. SUPPORT COSTS

Benefit for the community by advancement
of education, the protection of health and
relief of poverty, sickness and distress.
NET INCOME/(EXPENDITURE)
Net income/(expenditure) is stated after charging/(crediting):
Independent examiners fee's - examination
Depreciation - owned assets
Deficit on disposal of fixed assets
Independent examiners fee's - accountancy		 Governance
Other
costs
£
£
50,633
3,173
2025
£
325
9,367
271
13,726		 Totals
£
53,806
2024
£
300
6,056
-
12,856

10. NET INCOME/(EXPENDITURE)

11. TRUSTEES' REMUNERATION AND BENEFITS

Therewerenotrustees'remunerationorotherbenefitsfortheyearended31March2025norforthe year
ended 31 March 2024.

Trustees' expenses

Therewerenotrustees'expensespaidfortheyearended31March2025norfortheyear ended
31 March 2024.

12. STAFF COSTS

The average monthly number of employees during the year was 14 (2024: 24).

No employees received emoluments in excess of £60,000.

The total amount of employee benefits recieved by key management personnel was £86,480 (2024: £160,372).

continued...

Page 17

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

13. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES

Unrestricted
funds
£
INCOME AND ENDOWMENTS FROM
Donations and legacies
10,486
Charitable activities
Benefit for the community by advancement of
education, the protection of health and relief
of poverty, sickness and distress.
308,310
Other trading activities
1,500
Investment income
6,307
Total
326,603
EXPENDITURE ON
Raising funds
11,366
Charitable activities
Benefit for the community by advancement of
education, the protection of health and relief
of poverty, sickness and distress.
299,883
Total
311,249
NET INCOME
15,354
Transfers between funds
(25,487)
Net movement in funds
(10,133)
RECONCILIATION OF FUNDS
Total funds brought forward
157,051
TOTAL FUNDS CARRIED FORWARD
146,918		 Restricted
funds
£
(2)
540,661
-
-
540,659
598
500,164
500,762
39,897
25,487
65,384
233,888
299,272		 Total
funds
£
10,484
848,971
1,500
6,307
867,262
11,964
800,047
812,011
55,251
-
55,251
390,939
446,190 
continued...

Page 18

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

14. TANGIBLE FIXED ASSETS

COST
At 1 April 2024
Additions
Disposals
At 31 March 2025
DEPRECIATION
At 1 April 2024
Charge for year
Eliminated on disposal
At 31 March 2025
NET BOOK VALUE
At 31 March 2025
At 31 March 2024
15.
DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
Trade debtors
Other debtors
Prepayments and accrued income		 2025
£
135,523
50,000
14,548
200,071		 Fixtures
and
fittings
£
67,349
21,734
(29,539)
59,544
55,336
9,367
(29,268)
35,435
24,109
12,013
2024
£
76,277
-
13,735
90,012		 
continued...

Page 19

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

16. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR

CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
Trade creditors
Social security and other taxes
Accrued expenses
Deferred income		 2025
£
14,567
4,522
6,281
-
25,370		 2024
£
5,745
6,935
11,843
7,499
32,022

17. LEASING AGREEMENTS

Minimum lease payments under non-cancellable operating leases fall due as follows:
Within one year
Between one and five years		 2025
£
28,000
44,333
72,333		 2024
£
-
-
-

18. ANALYSIS OF NET ASSETS BETWEEN FUNDS

Unrestricted
funds
£
Fixed assets
24,109
Current assets
170,058
Current liabilities
(25,370)
168,797		 Restricted
funds
£
-
280,268
-
280,268		 2025
Total
funds
£
24,109
450,326
(25,370)
449,065		 2024
Total
funds
£
12,013
466,199
(32,022)
446,190 
continued...

Page 20

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2025

19. MOVEMENT IN FUNDS

Unrestricted funds
General Advice
Macmillan Outreach
Contingency Reserve
Fixed asset fund
Restricted funds
Healthwatch IOW
Money Advice Services
HMRC Tax Advice Line
Help Through Crisis
Home and Well
Southern Housing
NLCF Debt
Young Person Specialist
PIP Advisor
TOTAL FUNDS
Net movement in funds, included in the above are a
Unrestricted funds
General Advice
Macmillan Outreach
Restricted funds
Money Advice Services
HMRC Tax Advice Line
Help Through Crisis
Home and Well
NLCF Debt
Young Person Specialist
TOTAL FUNDS		 At 1.4.24
£
24,656
10,249
100,000
12,013
146,918
34
50,946
50,854
161,138
6,510
184
106
4,500
25,000
299,272
446,190
s follows:		 Net
movement
in funds
£
(16,844)
(4,370)
-
-
(21,214)
-
5,923
(3,521)
21,643
(1,595)
-
(4,564)
6,203
-
24,089
2,875
Incoming
resources
£
240,494
13,179
253,673
112,535
27,500
294,999
8,259
1,706
13,499
458,498
712,171		 Transfers
between
At
funds
31.3.25
£
£
30,997
38,809
-
5,879
-
100,000
12,096
24,109
43,093
168,797
(34)
-
-
56,869
(47,333)
-
-
182,781
-
4,915
(184)
-
4,458
-
-
10,703
-
25,000
(43,093)
280,268
-
449,065
Resources
Movement
expended
in funds
£
£
(257,338)
(16,844)
(17,549)
(4,370)
(274,887)
(21,214)
(106,612)
5,923
(31,021)
(3,521)
(273,356)
21,643
(9,854)
(1,595)
(6,270)
(4,564)
(7,296)
6,203
(434,409)
24,089
(709,296)
2,875		 
continued...

Page 21

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2025

19. MOVEMENT IN FUNDS - continued

Comparatives for movement in funds

Unrestricted funds
General Advice
Macmillan Outreach
Contingency Reserve
Fixed asset fund
Trussel Trust
Restricted funds
Healthwatch IOW
Money Advice Services
HMRC Tax Advice Line
Help Through Crisis
Home and Well
Southern Housing
NLCF Debt
Young Person Specialist
PIP Advisor
TOTAL FUNDS		 At 1.4.23
£
23,030
16,928
100,000
12,349
4,744
157,051
561
51,850
26,469
146,274
5,744
2,990
-
-
-
233,888
390,939		 Net
movement
in funds
£
22,033
(6,679)
-
-
-
15,354
(4,457)
(904)
24,385
14,864
766
(24,363)
106
4,500
25,000
39,897
55,251		 Transfers
between
funds
£
(20,407)
-
-
(336)
(4,744)
(25,487)
3,930
-
-
-
-
21,557
-
-
-
25,487
-		 At
31.3.24
£
24,656
10,249
100,000
12,013
-
146,918
34
50,946
50,854
161,138
6,510
184
106
4,500
25,000
299,272
446,190 
continued...

Page 22

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2025

19. MOVEMENT IN FUNDS - continued

Comparative net movement in funds, included in the above are as follows:
Unrestricted funds
General Advice
Macmillan Outreach
Restricted funds
Healthwatch IOW
Money Advice Services
HMRC Tax Advice Line
Help Through Crisis
Home and Well
Southern Housing
NLCF Debt
Young Person Specialist
PIP Advisor
TOTAL FUNDS
Funds		 Incoming
resources
£
314,727
11,875
326,602
7,081
111,726
96,752
244,452
15,442
30,010
5,697
4,500
25,000
540,660
867,262		 Resources
Movement
expended
in funds
£
£
(292,694)
22,033
(18,554)
(6,679)
(311,248)
15,354
(11,538)
(4,457)
(112,630)
(904)
(72,367)
24,385
(229,588)
14,864
(14,676)
766
(54,373)
(24,363)
(5,591)
106
-
4,500
-
25,000
(500,763)
39,897
(812,011)
55,251

Macmillan Outreach

HampshireandIsleofWightMacmillanCitizensAdviceService-Theprovisionofwelfarebenefitsand advice
service by telephone and face to face for people affected by cancer.

Contingency Reserve

Adesignatedfundcreatedbythetrusteesinordertoprotectthecharitiesreservesforcontinued charitable
activity should future funding fall.

Fixed Asset Fund

A designatedfundcreatedby the trusteesin orderto highlightthe valueof unrestrictedreserves representing
the book value of assets and equipment held. Whilst used in the ongoing activitiesof the charity this value does
not represent liquid funds.

Trussell Trust

Adesignatedfundcreatedbythetrusteestoprovidedebtadviceforclientsatfoodbanks.Funding has
continuedtoberecievedandtrackedformanagementpurposesbuthasnotbeenshownasa separate
designated fund since 2022/23.

Healthwatch IOW

ArestrictedfundprovidedbyaHelpandCaregranttoprovide,information,adviceandsignposting ensuring
people have access to up to date information in making choices about health and social care.

Money Advice Service

continued...

Page 23

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2025

19. MOVEMENT IN FUNDS - continued

A restrictedfund provided from Citizens Advice funding,which provides free debt advice to residents of the  Isle
of Wight.

HMRC Tax Advice Service

An HMRC funded restricted project to introduce a team of dedicated tax advisers to the Island.

Help Through Crisis

A restrictedprojectfunded by the IW Council to assist people in hardshipwith no food or fuel. Action plans are
developedforeachindividualtobuildtheirresilienceforthefuture,andsmallgrantsareprovided to
individuals in need.

Home and Well

ArestrictedprojectfundedbyCitizensAdviceHampshiretosupportresidentsofHampshireandtheIsle of
Wight to return home after a hospital stay and ensure their home environment is suitable to aid recovery.

Southern Housing

This fundingis to provide advice and guidanceon access to benefits and to enhancethe financialcapabilities of
Southern Housing Group tenants.

NLCF Debt

Thisisadebtadviceproject,fundedbytheNationalLotteryCommunityFundthatprovidedadebt advice
worker for one day per week to advise vulnerable persons.

Young Personal Specialist

Project designed to assist people aged 16-25 in relation to debt/mentalhealth by offering appointments and/or
signposting people to relevant sources of help.

PIP Advisor

ThesefundsaretoexpandtrainingandallowprovisionofadviceservicesandcovertoassistIsland residents
with PIP applicationsand to give localorganisationsguidanceon how to help their clientspreparefor their PIP
assessment appointment.

Transfers between funds

£12,096was transferredfrom the General Advice fund to the Fixed Asset Fund fund to reflect the movement in
book value of assets and equipment at 31 March 2025; this includes the effect of equipment aquired during the
accounting year.

£184was transferredfrom SouthernHousingand£34from HealthwatchIOW to the Generaladvicefund. This
reflects a correction of transfers made previously to clear overspending on these funds.

£4,458was transferredto the NLCF Debt fundfrom Generaladviceto reflectfundsspentthis year in excess of
the funds recieved specifically for this project.

£47,333wastransferredtoGeneraladvicefromtheHMRCfund.Thisprojectceasedduringtheyear,but the
funders have agreed that the funds held can be retained for general use by the charity.

continued...

Page 24

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2025

20. RELATED PARTY DISCLOSURES

ThecharityhaslentfundstoCitizensAdviceIsleofWightCIC,acompanylimitedbyguaranteewhere the
directors are trustees or management of the charity.

During the year to 31 March 2025 the company has lent funds directly to the CIC, or paid expenses on its behalf
amountingto£66,901(2024:Nil)andhasbeenrepaid£16,901(2024:Nil),leavinganoutstandingbalance at
theyearendof£50,000(2024:Nil).Duringtheyearinterestof£888waspaidtothecharitybytheCIC in
respect of the funds lent to it.

Page 25

ISLE OF WIGHT CITIZENS ADVICE BUREAU

DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2025

Unrestricted
Restricted
funds
funds
£
£
INCOME AND ENDOWMENTS
Donations and legacies
Donations
5,648
(1)
Grants and contracts
500
-
Subscriptions
2,617
-
Donated services and facilities
4,167
-
12,932
(1)
Other trading activities
Fundraising events
-
-
Investment income
Investment interest
4,939
-
Charitable activities
Grants
235,802
458,499
Total incoming resources
253,673
458,498
EXPENDITURE
Raising donations and legacies
Wages
-
-
Charitable activities
Wages
109,074
191,019
Rent, rates and insurance
14,092
7,686
Housing solicitor
-
-
Light and heat
4,587
407
Telephone
8,052
1,952
Postage and stationery
1,529
2,754
Advertising
1,646
2,520
Sundries
2,643
323
Training and recruitment
5,967
-
Travel, attendance and outreach
12,686
490
Reference materials and subscriptions
11,558
3,895
IT equipment and support
14,691
7,603
Cleaning, repairs and maintenance
6,425
2,884
Events and AGM
-
-
Carried forward
192,950
221,533		 2025
Total
funds
£
5,647
500
2,617
4,167
12,931
-
4,939
694,301
712,171
-
300,093
21,778
-
4,994
10,004
4,283
4,166
2,966
5,967
13,176
15,453
22,294
9,309
-
414,483		 2024
Total
funds
£
2,476
-
3,008
5,000
10,484
1,500
6,307
848,971
867,262
11,964
464,438
23,221
4,340
3,185
9,178
5,677
2,746
1,473
11,029
10,076
13,010
10,027
5,891
884
565,175		 
This page does not form part of the statutory financial statements

Page 26

ISLE OF WIGHT CITIZENS ADVICE BUREAU

DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2025

Unrestricted
Restricted
funds
funds
£
£
Charitable activities
Brought forward
192,950
221,533
Depreciation
9,367
-
Loss on sale of tangible fixed assets
271
-
Bank charges and other interest
60
-
Grants to institutions
28,000
30,000
Grants to individuals
-
173,309
230,648
424,842
Support costs
Other
Professional fees
34,655
5,100
Bookkeeping, payroll and management
accounts
7,420
3,458
42,075
8,558
Governance costs
Independent examiners fee's - examination
325
-
Accountancy fees
1,839
1,009
2,164
1,009
Total resources expended
274,887
434,409
Net income
(21,214)
24,089		 2025
Total
funds
£
414,483
9,367
271
60
58,000
173,309
655,490
39,755
10,878
50,633
325
2,848
3,173
709,296
2,875		 2024
Total
funds
£
565,175
6,056
-
55
22,250
177,997
771,533
15,359
10,224
25,583
300
2,631
2,931
812,011
55,251 
This page does not form part of the statutory financial statements

Page 27