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2024-03-31-accounts

REGISTERED COMPANY NUMBER: 03116361 (England and Wales)
REGISTERED CHARITY NUMBER: 1050217

REPORT OF THE TRUSTEES AND

UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

FOR

ISLE OF WIGHT CITIZENS ADVICE BUREAU

Bright Brown Limited
Chartered Accountants
Exchange House
St. Cross Lane
Newport
Isle of Wight
PO30 5BZ

ISLE OF WIGHT CITIZENS ADVICE BUREAU

CONTENTS OF THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Page
Report of the Trustees 1 to 7
Independent Examiner's Report 8
Statement of Financial Activities 9
Balance Sheet 10 to 11
Cash Flow Statement 12
Notes to the Cash Flow Statement 13
Notes to the Financial Statements 14 to 25
Detailed Statement of Financial Activities 26 to 27 
ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024

TheTrusteeswhoarealsodirectorsofthecharityforthepurposesoftheCompaniesAct2006.havepleasure in
presentingtheirannualreporttogetherwiththefinancialstatementsof CitizensAdviceIsleof Wight(CA(IW))for the
year ending 31 March 2024

TheTrusteeshaveadoptedtheprovisionsofAccountingandReportingbyCharities:Statementof Recommended
Practice applicableto charities preparing their accountsin accordancewith the FinancialReporting Standard applicable
in the UK and Republic of Ireland (FRS102) (effective 1st January 2015).

OBJECTIVES AND ACTIVITIES

Objectives and aims

The objects of the charity are:

The promotionof any charitablepurposes for the benefit of the communityon the Isle of Wight and surrounding areas
by the advancement of education, the protection of health and the relief of poverty, sickness and distress.

In order to achieve its objects, the aims of the Isle of Wight Citizens Advice Bureau service are:

The service aims:

In practisingour aims,we adhereto the principlesof our organisationin thatadviceis free, confidential, independent
andimpartial.Inshapingourobjectivesfortheyearandplanningouractivities,thetrusteeshaveconsidered the
Charity Commission's guidance on public benefit.

The new 2023-24 strategies employed to achieve the charity's aims and objectives are:

1. We deliver a positive client experience every time, for everyone.

2. We provide financially sustainable, locally delivered services.

3. Our team are valued, highly skilled and motivated to deliver a first-class service.

4. We operate within quality assured governance in all that we do.

5. We are an Island led service delivering in collaboration and strong partnerships locally and nationally. 

Achieving positive outcomes from the strategies above will impact on our achievement and performance in the future.

Public benefit

Inshapingourobjectivesfortheyearandplanningouractivities,thetrusteeshaveconsideredthe Charity
Commission's guidance on public benefit.

ACHIEVEMENT AND PERFORMANCE

Charitable activities

AsthelocalCitizensAdviceBureauwesupportIslandresidentsonmanyissues,includingmoney, benefits,
employment,housing,tax, consumer,and generalproblemspeople face. We employ specialistadvisersin the areas  of
debt, tax and housing.The dramaticshift during 2020 and 2021 from seeing people face to face to being accessible on
the phone and through webchat, email and webform has started to diminish.

Consequently,our servicesstartedto returnto a new normal,very much based on our core face to face service of  the
past.Thoughnotacompletereversaltoprevioustimes,howeverwiththeadviceCentreinNewportbecoming fully
open again January2024,for residentsto drop in the numbersstartingto recover to the pre Covid levels, but we  have
kept the technological/digital footprint, so there are more ways to contact us.

Page 1

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024

Ourgeneraladviceserviceisopeneveryweekdayfrom9.30amuntil3.30pmforallenquiries.Ourpresence at
communityvenuesnolongersubjecttolingeringCovid-19restrictions,alsostartedtorecover,duringthisperiod we
havebeenatRydeLibrary,FoodbanksinCowes,Newport,SandownandRydeandOurPlaceatFreshwater and
Ventnor,aswellastheVeteransAssociationmeetinginNewport.WestartednewventuresattheHospiceand are
present at Community Spirited (community pantry) in East Cowes.

OurfundingsourcesduringtheyearforthecharityincludedtheMoneyandPensionService,HelpandCare in
partnership,MacmillanTrustin partnershipwith CA Hampshirefor cancersupport,the Isle of WightCouncil(IWC) for
deliveringgeneralistadvice,CourtDesk(untilJune2023whenitclosed)IWC-DWPHouseholdSupportfundfor the
Help ThroughCrisis project,the Tax team fundedby HMRC and fundingfrom utilitycompaniesfor the Home and Well
service.WealsoreceivedwelcomelocalsupportfromDaisieRichTrust,Town,ParishandCommunityCouncils and
donations from individuals.

Overtheaccountingperiod,as projectsended,CSHP,CourtDesk,andLegalAidcameto anend,ourstaffing reduced
accordinglyfrom30asof01/04/2023to17asof31/03/2024.Duringtheyear,ourservicewassupportedby 28
volunteers.Allourvolunteersreceivecomprehensiveinduction,training,andongoingtraining.Volunteersform the
backbone of our charity advice service; without them, the service would not be sustainable.

Overtheaccountingperiod,ouradvicewassoughtbyover5,460(5,690inpreviousyear,4%decrease)clients from
across the Island, resulting in 17,506 issues addressed (16,449 in previous year, 6.4% increase and 6.4% cumulative rise
in 2022-2023).This meansthatfor everyclientwe are seeing,most have more complexissuesanda more significant
number of them (14% increase in number of issues presented per client in the year).

Fundraising activities

We havenotundertakenanyfundraisingatpublicevents,norhavewe conductedanyfundraisingactivities involving
contactingorpursuingspecificindividualsfordonations.Asaresult,nocomplaintshavebeenreceived regarding
fundraising.

FINANCIAL REVIEW

Financial position

Astrongfinancialpositionisessentialtocontinueourcharitableactivitiesconfidently.Withfundingcoming under
everincreasingpressure,theneedtosecureenoughincometocarryonprovidingclientswiththeservicesthey need
remainsakeyobjective.Itremainsthecasethathighinflationandfundersmaintaininggrantlevelshavemeant that
we have to effectivelyfund inflationfrom our own resources.Increasinglywe are experiencingpermittedoverheads to
enable us to run and manage projects being stripped back to less than 5%, typically 3-5%.

Theboardisactivelyengagedinseekingwaystomaximisethevalueofandreturnfromourexpenditureand to
maximise income. We regularlyreview each project to make sure we run it to maximum effect; this is to ensure we  can
meet the increasing demand and target our services and resources efficiently.

We have started a new approachto 'outreachactivities',in that when we commence or are asked to commence a new
activity,we run a pilot to ensure that what we provide is fine-tunedto the actualneedThis ensures maximum benefit
to the clientsanduse of our resources.We thenreview our new serviceon a regularbasisto ensurewe are meeting
the need and running the outreach as efficiently as possible.

Ourfinancialreportinggeneratesmonthlymanagementaccountswhichidentifysurplusesordeficits.This reporting
usesacolour-codedRAGformattoflagissues.ThisensurestheBoardcanconfidentlyassessthereporting, which
promotes an understanding of our financial position and the implications for their decision making.

We are in a goodfinancialposition;the actionsthatwe havetaken,andwill continueto take,are designedto ensure
that our operations remain consistent with our risk appetite and ensure the ongoing sustainability of the charity.

Page 2

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024

FINANCIAL REVIEW

Investment and reserves policy

Attheyearendthecharityholds£446,190(2023:£390,939)inreserves,ofwhich£146,918(2023:£157,051) is
unrestrictedand of this free reserves not investedin fixed assetsamountsto £134,905(2023:£144,702).The funds at
the end of the year put the charity in a good position for the coming year, but continuedfunding is required in order  to
run the valuableservices providedby the charity.The trusteesregularlymonitorthe level of unrestrictedfunds, which
are vital in allowing the charity to achieve its aims.

Oftheabovereservesthetrusteeshavedesignated£100,000toberetainedasacontingencyreserveto cover
unexpectedcostsandcommitmentsshouldthecharity'sfundingfall.Lookingaheadthisleavesreservesof £34,905
availableforexpenditureoncharitableactivitiesandthecharitywilldrawdownonthesereservesinachieving its
objectives over the coming year and to improve services. These include:

FUTURE DEVELOPMENTS

HMRCfundedCA(IW)tocontinueadedicatedtaxadviceteamfor36monthsin2021.Theteamwillcontinue to
provide their service by booked appointmentsat the Advice Centre and the CA Communityvenues. A telephone advice
service is also available.

TheIWCfundedCommunitySupportHomelessnessPreventionserviceCSHPcametoanend31stMarch2023. This
was a wraparoundservice to help keep people in their homes or to build up confidencefor individualsto live well with
lessstatutorysupport.Basedonthework,thecharitydevelopedLegalAidsupportaroundhousingcourt cases.
Unfortunately,all the fundingfor charitablecasework aroundhomelessnessissues has been stoppedand the Legal  Aid
work is not sustainable.

We continuewith Advice First Aid, the resilience of communitieswith people based in the communitywho understand
how to signpostto our reliablesourcesof informationandadviceat the earliestsignsof problemissues.In 2022 over
60 new AFAs were recruited and trained taking us close to 200 in total.

OngoingexplorationcontinuestosecuremoneyadviceworkasMaPSfundingwasinconsistentbuthasnow been
secured into 2025.

TheBoardofTrusteescontinuallyseekinnovativewaysoffundingtheworkofthelocalCAthroughexploration and
considerationsof new ideas and developments.This year saw generousfinancialsupportfrom many Parishand Town
Councils.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Governing document

Thecharityiscontrolledbyitsgoverningdocument,thememorandumandarticlesofassociationdated3 October
2018, and is a limited company, limited by guarantee, as defined by the Companies Act 2006.

Recruitment and appointment of new trustees

Appointment of new Trustees

ElectedTrusteesareappointedatanAnnualGeneralMeetingin accordancewiththegoverningdocument.Each year
one third of the elected trustees must retire, based on length of service and may offer themselves up for re-election.

Upto5additionalco-optedTrusteesmaybeappointedbythecurrentBoardof7(nomorethan15)tofill specialist
vacancies throughoutthe year. The co-opted Trustees may then offer themselves up for election at the Annual General
Meeting.

Page 3

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024

STRUCTURE, GOVERNANCE AND MANAGEMENT

TheBoardundertookareviewofthegoverningdocumentstoensuretheyreflectthenatureofCA(IW)'saims and
objectives.

Recruitment of new Trustees

The recruitmentof new Trusteesis keptunderreview to ensurethe Boardis representedby a crosssectionof  people
fromwithinthecommunity,reflectingourdiversitypolicyandprovidesaskillsbaserequiredtoensurewemeet our
aims and objectives through our strategic/development plan.

Trusteesarerecruitedfromadvertisingwithinthelocalmediaandwebpage.Candidatesareinterviewedby the
ManagementTeam,andfinallybytwoindependentTrustees.ReferencesaretakenupandDBScheckscompleted if
required.

Induction of new Trustees

NewTrusteesundergoorientationtobriefthemontheirobligationsinrespectofcharityandcompanylaw, the
memorandumandarticlesofassociation,boardprotocol,andthedecision-makingprocess.NewTrusteesare made
aware of the business plan, receive financial performance information on the charity.

New TrusteesareintroducedtootherTrustees,keymanagement,staffandvolunteersthroughaninduction process;
theyarealsoencouragedtoattendrelevanttrainingcourseswhichcanbeaccessedonlineorexternallythrough CA
training events.

Organisational structure

The Boardof Trusteesadministersthe charity.The Boardmeetsquarterlyandhascreatedshortterm working groups
to examinerelevantissued.These short-termgroups are "Performance,Strategy& Development",Finance,Audit and
Human Resources.

Eachgrouphashastermsofreference,anappointedchairwhoreportstoquarterlyBoardmeetingsthe activities
undertakenandanyrecommendationswhichrequireadoptionofthemainBoard.Thesegroupsmetasand when
required.Itisagreedthatshouldtheseshort-termgroupsrequiretobeactivelongerthan12monthsthenthey will
form as sub committees.

AChiefExecutiveisappointedbytheTrusteestomanagedaytodayoperations.TheChiefExecutivehas delegated
authority,within terms of delegationapproved by the Trustees, for operationalmatters includingfinance, employment
andapplicationsfor grantfunding.The structureas of 31 March2024hada Boardof 9 trustees,1 CEO,1 Operations
Manager, administrative/project/specialist staff with a team of volunteers.

Pay Policy for Staff

ThedirectorsofthecompanyarealsotheTrusteesofthecharityandtheseniormanagementteamcompriseof key
managementpersonnelofthecharitywhodeliverthestrategicobjectivesthroughtheday-to-dayoperationof the
charity.

All directorsgive of theirtime freely,andno directorreceivedremuneration,otherthanagreedexpensesin the year.
These expenses and related transactions are disclosed in the financial accounts.

ThepayforallstaffisreviewedannuallybytheCEandOperationsManagerwhotogetherwiththe Treasurer
recommendthe salarylevels to the Board.Local and nationalincreasesare considered,alongsideRPI/CPI,our  general
financialpositionandabilityto recruitandretainstaffin the currentmarket.Remunerationis by specificsalaryfor all
staff with no provision for automatic bonuses.

Page 4

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024

STRUCTURE, GOVERNANCE AND MANAGEMENT

Payratesforrolesaresetusingthefollowingoverallmethodology.TheSeniorManagementtogetherwith Treasurer
seek to balance these factors in making recommendations to the full Board:

The full Board finally approves pay rates and increases for all staff.

National

CA(IW) is a member of the National Associationof Citizens Advice. This nationalbody lays down strict guidelines for  the
operationofindividualmemberstowhichbothpartiesadheretoandsubscribe.Thenationalbody makes
managementguidanceandadvicefreelyavailabletomembersviaaspecialistwebsiteandemploysconsultants who
are available to local Citizens Advice on an individual basis to answer and support specific needs.

EachyeartheNationalBodyreviewsoursystemsandcontrolsinninekeyareasincludinggovernance, finance
operationalmanagementandhumanresourcemanagement.Followinglastyear'sreviewallareaswerecoded green
and we were awarded an Independent Advice standard accreditation.

CA(IW)maintaineditsAdviceQualityStandardmarkin2023andcomplieswithFCA,ICO,CompaniesHouse and
Charities Commission regulations.

Regional

CA(IW)isamemberofCitAH(CitizensAdvice,Hampshire)aconsortiumofHampshirebasedLCAssetupto improve
prospectsofsecuringgreaterfundingopportunitiesbyhavingajoined-upapproachandfostercollaboration on
common issues.

Partnerships

The successful2023tenderprocessfor the contractto deliverAdvice,Informationand Guidancedid not requirea CIC
asthevehicletodelivertheworkrequiredsothetenderwassuccessfullywonwithCA(IW)astheleadbidder and
sub-contractingotherworktoitsongoingpartners.Thecontractprovidesadvice,informationandguidance services
whichisbeingdeliveredthroughacollaborativeapproachratherthanworkingcompletelyseparatelyandto allow
people to only tell their story once.

Wemaintaintheonlineinformationportalknownas"IsleHelpMe".Asstatedinlastyear'sreport,this information
portal has now beenabsorbedinto 'Isle Find It' creatinga unique one stop shop online for services, events and advice.
Through a competitive tendering process this contract has been renewed for a further three years from July 2023.

"IsleFindIt",ourCommunityDirectory,runsalongsidethisinformationportal.In2022theIsleFindItplatform was
redesigned and relaunched to include the information portal.

Our work on Help Through Crisis continuedin partnershipwith Living Well and has now moved to a standalone service
funded though the temporary Household Support Fund through to March 2024.

TheWinterIsComingCampaigncontinuedin2023workingwiththeFootprintTrustandthe"It'sOKtonotbe OK"
campaign saw us working closely with Public Health.

Page 5

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024

STRUCTURE, GOVERNANCE AND MANAGEMENT Risk management

Thetrusteeshaveadutytoidentifyandreviewtheriskstowhichthecharityisexposedandtoensure appropriate
controls are in place to provide reasonable assurance against fraud and error.

TheriskregisterisupdatedandisreviewedasrequiredandreadyfordiscussionatthequarterlyBoardmeeting and
availabletoTrusteesthroughoursystems.Theestablishmentofaninformationriskpolicymitigatesthose risks
identifiedand actions taken to ensure that the charity is not at risk or exposed to fraud and error. Appropriate controls
are in place and reviewed regularlywithin the boardmeetingswhich the CEO attends.The work of the board included
therequirementtoidentifyfinancialsustainabilityandwhetherthereisamajorthreattothecharity.Themain risk
whichwe are managingis the decreaseof fundingfrom our traditionalsources.Thisworkhasa highpriority.The risk
register also outlines operational risks such as loss of infrastructure for which we maintain a business recovery plan.

REFERENCE AND ADMINISTRATIVE DETAILS Registered Company number

03116361 (England and Wales)

Registered Charity number

1050217

Registered office

Isle Help Advice Centre
High Street
Newport
Isle of Wight
PO30 1UD

Trustees

Mr R A Bullivant Chairman (resigned 19.7.24)
Mr N H Mitchell (resigned 3.4.24)
Mrs G Minghella-Giddens (resigned 8.4.24)
Mr R S Clark (resigned 31.8.24)
Mrs E A Walshe (resigned  30.4.24)
Mr A P Overbury (resigned 20.10.23)
Mr G J Dobson (resigned 31.7.24)
Mrs L J Outhwaite (appointed 31.1.23)
Mr R Geal Treasurer (appointed 26.4.23)
Mr U Sattar (appointed 26.4.23)

Independent Examiner

David Stevens ACA
Bright Brown Limited
Chartered Accountants
Exchange House
St. Cross Lane
Newport
Isle of Wight
PO30 5BZ

Page 6

ISLE OF WIGHT CITIZENS ADVICE BUREAU

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024

REFERENCE AND ADMINISTRATIVE DETAILS

Bankers

CAF Bank Ltd
25 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4JQ

Key management personnel

P Savill (resigned 31.7.23)Chief Executive Officer
Eddy Yates (appointed 1.9.23)Chief Executive Officer
R Bell (resigned 31.7.23)
L Joyce (resigned 3.11.23)
K Brandon
G Ingham (resigned 31.8.23)
D Green

Approved by order of the board of trustees on ............................................. and signed on its behalf by:

........................................................................

Mr R Geal - Trustee

Page 7

INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF
ISLE OF WIGHT CITIZENS ADVICE BUREAU

Independent examiner's report to the trustees of Isle of Wight Citizens Advice Bureau ('the Company')

I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2024.

Responsibilities and basis of report

As the charity'strusteesof the Company(andalsoits directorsfor the purposesof companylaw)youare responsible
for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').

Having satisfied myself that the accountsof the Company are not required to be audited under Part 16 of the 2006 Act
andareeligibleforindependentexamination,Ireportinrespectofmyexaminationofyourcharity'saccounts as
carried out under Section 145 of the Charities Act 2011 ('the 2011 Act'). In carrying out my examinationI have  followed
the Directions given by the Charity Commission under Section 145(5) (b) of the 2011 Act.

BrightBrownLimitedprovidebookkeepingservicestotheCompanyandindoingsofollowtheguidancegiven in
"Independentexaminationofcharityaccounts:Directionsandguidanceforexaminers(CC32)"issuedbythe Charity
Commission. In preparing this report I have applied the FRC's Revised Ethical Standard 2016.

Independent examiner's statement

Since your charity'sgross income exceeded£250,000your examinermust be a member of a listedbody.I can confirm
thatI am qualifiedto undertakethe examinationbecauseI am a member of the Instituteof CharteredAccountants in
England and Wales, which is one of the listed bodies.

Ihavecompletedmyexamination.Iconfirmthatnomattershavecometomyattentioninconnectionwith the
examination giving me cause to believe:

1. accounting records were not kept in respect of the Company as required by Section 386 of the 2006 Act; or 2. the accounts do not accord with those records; or

3. the accounts do not comply with the accounting requirements of Section 396 of the 2006 Act other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination; or 

4.theaccountshavenotbeenpreparedinaccordancewiththemethodsandprinciplesoftheStatement of
RecommendedPracticeforaccountingandreportingbycharities(applicabletocharitiespreparingtheiraccounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS
102)).

Ihavenoconcernsandhavecomeacrossnoothermattersinconnectionwiththeexaminationtowhich attention
should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

David Stevens ACA
The Institute of Chartered Accountants in England and Wales

Bright Brown Limited
Chartered Accountants
Newport
Isle of Wight

Date: .............................................

Page 8

ISLE OF WIGHT CITIZENS ADVICE BUREAU

STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2024

Unrestricted
funds
Notes
£
INCOME AND ENDOWMENTS FROM
Donations and legacies
2
10,488
Charitable activities
5
Benefit for the community by advancement of
education, the protection of health and relief of
poverty, sickness and distress.
308,310
Other trading activities
3
1,500
Investment income
4
6,307
Total
326,605
EXPENDITURE ON
Raising funds
6
11,368
Charitable activities
7
Benefit for the community by advancement of
education, the protection of health and relief of
poverty, sickness and distress.
299,883
Total
311,251
NET INCOME/(EXPENDITURE)
15,354
Transfers between funds
18
(25,487)
Net movement in funds
(10,133)
RECONCILIATION OF FUNDS
Total funds brought forward
157,051
TOTAL FUNDS CARRIED FORWARD
146,918		 Restricted
funds
£
-
540,661
-
-
540,661
600
500,164
500,764
39,897
25,487
65,384
233,888
299,272		 2024
Total
funds
£
10,488
848,971
1,500
6,307
867,266
11,968
800,047
812,015
55,251
-
55,251
390,939
446,190		 2023
Total
funds
£
16,646
901,760
13,919
3,079
935,404
29,570
908,635
938,205
(2,801)
-
(2,801)
393,740
390,939		 
The notes form part of these financial statements

Page 9

ISLE OF WIGHT CITIZENS ADVICE BUREAU

BALANCE SHEET 31 MARCH 2024

Notes
FIXED ASSETS
Tangible assets
14
CURRENT ASSETS
Debtors
15
Cash at bank and in hand
CREDITORS
Amounts falling due within one year
16
NET CURRENT ASSETS
TOTAL ASSETS LESS CURRENT LIABILITIES
NET ASSETS
FUNDS
18
Unrestricted funds
Restricted funds
TOTAL FUNDS		 2024
£
12,013
90,012
376,187
466,199
(32,022)
434,177
446,190
446,190
146,918
299,272
446,190		 2023
£
12,349
99,820
342,191
442,011
(63,421)
378,590
390,939
390,939
157,051
233,888
390,939		 
The charitablecompanyis entitledto exemptionfrom audit under Section 477 of the CompaniesAct 2006 for the year
ended 31 March 2024.

Themembershavenotrequiredthecompanytoobtainanauditofitsfinancialstatementsfortheyear ended
31 March 2024 in accordance with Section 476 of the Companies Act 2006.

The trustees acknowledge their responsibilities for

The notes form part of these financial statements

continued...

Page 10

ISLE OF WIGHT CITIZENS ADVICE BUREAU

BALANCE SHEET - continued 31 MARCH 2024

Thesefinancialstatementshavebeenpreparedinaccordancewiththeprovisionsapplicabletocharitable companies
subject to the small companies regime.

ThefinancialstatementswereapprovedbytheBoardofTrusteesandauthorisedforissue on
............................................. and were signed on its behalf by:

.............................................
Mr R Geal - Trustee

The notes form part of these financial statements

Page 11

ISLE OF WIGHT CITIZENS ADVICE BUREAU

CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2024

Notes
Cash flows from operating activities
Cash generated from operations
1
Finance costs paid
Net cash provided by/(used in) operating activities
Cash flows from investing activities
Purchase of tangible fixed assets
Net cash used in investing activities
Change in cash and cash equivalents in the
reporting period
Cash and cash equivalents at the beginning
of the reporting period
Cash and cash equivalents at the end of the
reporting period		 2024
£
39,771
(55)
39,716
(5,720)
(5,720)
33,996
342,191
376,187		 2023
£
(1,571)
(66)
(1,637)
(2,982)
(2,982)
(4,619)
346,810
342,191		 
The notes form part of these financial statements

Page 12

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2024

1. RECONCILIATION OF NET INCOME/(EXPENDITURE) TO NET CASH FLOW FROM OPERATING ACTIVITIES
2024 2023
£ £
Net income/(expenditure) for the reporting period (as per the
Statement of Financial Activities) 55,251 (2,801)
Adjustments for:
Depreciation charges 6,056 8,329
Finance costs 55 66
Decrease/(increase) in debtors 9,808 (9,733)
(Decrease)/increase in creditors (31,399) 2,568
Net cash provided by/(used in) operations 39,771 (1,571)

2. ANALYSIS OF CHANGES IN NET FUNDS

At 1.4.23 Cash flow At 31.3.24
£ £ £
Net cash
Cash at bank and in hand 342,191 33,996 376,187
342,191 33,996 376,187
Total 342,191 33,996 376,187 
The notes form part of these financial statements

Page 13

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024

1. ACCOUNTING POLICIES

Basis of preparing the financial statements

The financialstatementsof the charitablecompany,whichis a publicbenefitentityunderFRS 102,have been
prepared in accordancewith the Charities SORP (FRS 102) 'Accountingand Reportingby Charities:Statement of
RecommendedPracticeapplicabletocharitiespreparingtheiraccountsinaccordancewiththe Financial
ReportingStandardapplicablein the UK and Republicof Ireland(FRS 102) (effective1 January2019)', Financial
ReportingStandard102 'The FinancialReportingStandardapplicablein the UK and Republicof Ireland'and the
Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Income

All income is recognised in the Statementof FinancialActivitiesonce the charityhas entitlementto the funds, it
is probable that the income will be received and the amount can be measured reliably.

Expenditure

Liabilitiesarerecognisedasexpenditureassoonasthereisalegalorconstructiveobligationcommitting the
charitytothatexpenditure,itisprobablethatatransferofeconomicbenefitswillberequiredin settlement
andtheamountoftheobligationcanbemeasuredreliably.Expenditureisaccountedforonanaccruals basis
andhasbeenclassifiedunderheadingsthataggregateallcostrelatedto thecategory.Wherecostscannot be
directlyattributedtoparticularheadingstheyhavebeenallocatedtoactivitiesonabasisconsistentwith the
use of resources.

Grants offered subject to conditionswhich have not been met at the year end date are noted as a  commitment
but not accrued as expenditure.

Tangible fixed assets

Depreciationis providedat the followingannualratesin order to write off each assetover its estimated useful
life.

Fixtures and fittings

- Straight line over 5 years

The charity values its investments in associates using the cost less impairment method.

Taxation

The charity is exempt from corporation tax on its charitable activities.

Fund accounting

Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees.

Restrictedfundscanonlybeusedforparticularrestrictedpurposeswithintheobjectsofthe charity.
Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

continued...

Page 14

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2024

2. DONATIONS AND LEGACIES

Unrestricted
Restricted
funds
funds
£
£
Donations
2,480
-
Subscriptions
3,008
-
Donated services and facilities
5,000
-
10,488
-
OTHER TRADING ACTIVITIES
Unrestricted
Restricted
funds
funds
£
£
Fundraising events
1,500
-
INVESTMENT INCOME
Unrestricted
Restricted
funds
funds
£
£
Investment interest
6,307
-
INCOME FROM CHARITABLE ACTIVITIES
Activity
Benefit for the community by advancement
of education, the protection of health and
Grants
relief of poverty, sickness and distress.
Grants received, included in the above, are as follows:
Isle of Wight Council
Southern Housing Group
Help and Care in partnership with Healthwatch IOW
Citizens Advice
Isle Help CIC
HM Revenue and Customs
Daisee Rich Trust
National Lottery Community Fund
Other grants
CSHP
Carried forward		 2024
Total
funds
£
2,480
3,008
5,000
10,488
2024
Total
funds
£
1,500
2024
Total
funds
£
6,307
2024
£
848,971
2024
£
298,118
30,011
7,085
140,906
178,177
96,751
5,000
5,696
3,900
-
765,644		 2023
Total
funds
£
8,762
2,884
5,000
16,646
2023
Total
funds
£
13,919
2023
Total
funds
£
3,079
2023
£
901,760		 2023
Total
funds
£
8,762
2,884
5,000
16,646
2023
Total
funds
£
13,919
2023
£
281,150
29,820
12,145
135,165
181,605
87,583
-
-
2,206
98,763
828,437

3. OTHER TRADING ACTIVITIES

4. INVESTMENT INCOME

5. INCOME FROM CHARITABLE ACTIVITIES

continued...

Page 15

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2024

5. INCOME FROM CHARITABLE ACTIVITIES - continued

INCOME FROM CHARITABLE ACTIVITIES - continued
Brought forward
Aspire Ryde
Legal Aid Agency
Trussel Trust
Department of Work and Pensions
Pip Advisor
London Legal Support Trust		 2024
£
765,644
4,500
8,956
44,993
-
25,000
1,478
850,571		 2023
£
828,437
40,000
1,727
14,996
14,000
-
-
899,160

6. RAISING FUNDS

Raising donations and legacies

Unrestricted
Restricted
funds
funds
£
£
Wages
11,368
600
7.
CHARITABLE ACTIVITIES COSTS
Grant
funding of
activities
Direct
(see note
Costs
8)
£
£
Benefit for the community by
advancement of education, the
protection of health and relief of
poverty, sickness and distress.
571,286
200,247
8.
GRANTS PAYABLE
Benefit for the community by advancement of education, the protection of
health and relief of poverty, sickness and distress.
The total grants paid to institutions during the year was as follows:
Age UK Isle of Wight
People Matter (IW)		 2024
Total
funds
£
11,968
Support
costs (see
note 9)
£
28,514
2024
£
200,247
2024
£
16,250
6,000
22,250		 2023
Total
funds
£
29,570
Totals
£
800,047		 2023
Total
funds
£
29,570
2023
£
169,170
2023
£
49,500
-
49,500 
continued...

Page 16

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2024

9. SUPPORT COSTS

SUPPORT COSTS
Governance
Other costs Totals
£ £ £
Benefit for the community by advancement
of education, the protection of health and
relief of poverty, sickness and distress. 25,583 2,931 28,514

10. NET INCOME/(EXPENDITURE)

Net income/(expenditure) is stated after charging/(crediting):
2024 2023
£ £
Independent examiners fee's - examination 300 299
Depreciation - owned assets 6,056 8,329
Independent examiners fee's - accountancy 12,856 12,499

11. TRUSTEES' REMUNERATION AND BENEFITS

Therewerenotrustees'remunerationorotherbenefitsfortheyearended31March2024norforthe year
ended 31 March 2023.

Trustees' expenses

Therewerenotrustees'expensespaidfortheyearended31March2024norfortheyear ended
31 March 2023.

12. STAFF COSTS

The average monthly number of employees during the year was 24 (2023: 33).

No employees received emoluments in excess of £60,000.

Thetotalamountofemployeebenefitsrecievedbykeymanagementpersonnelwas£160,372 (2023:
£160,470).

continued...

Page 17

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2024

13. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES

Unrestricted
funds
£
INCOME AND ENDOWMENTS FROM
Donations and legacies
14,606
Charitable activities
Benefit for the community by advancement of
education, the protection of health and relief
of poverty, sickness and distress.
418,019
Other trading activities
13,899
Investment income
3,079
Total
449,603
EXPENDITURE ON
Raising funds
29,569
Charitable activities
Benefit for the community by advancement of
education, the protection of health and relief
of poverty, sickness and distress.
522,041
Total
551,610
NET INCOME/(EXPENDITURE)
(102,007)
Transfers between funds
1,626
Net movement in funds
(100,381)
RECONCILIATION OF FUNDS
Total funds brought forward
257,433
TOTAL FUNDS CARRIED FORWARD
157,052		 Restricted
funds
£
2,040
483,741
20
-
485,801
1
386,594
386,595
99,206
(1,626)
97,580
136,307
233,887		 Total
funds
£
16,646
901,760
13,919
3,079
935,404
29,570
908,635
938,205
(2,801)
-
(2,801)
393,740
390,939		 
continued...

Page 18

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2024

14. TANGIBLE FIXED ASSETS

COST
At 1 April 2023
Additions
At 31 March 2024
DEPRECIATION
At 1 April 2023
Charge for year
At 31 March 2024
NET BOOK VALUE
At 31 March 2024
At 31 March 2023
15.
DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
Trade debtors
Other debtors
Prepayments and accrued income
16.
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
Trade creditors
Social security and other taxes
Accrued expenses
Deferred income		 2024
£
76,277
-
13,735
90,012
2024
£
5,745
6,935
11,843
7,499
32,022		 Fixtures
and
fittings
£
61,629
5,720
67,349
49,280
6,056
55,336
12,013
12,349
2023
£
97,199
942
1,679
99,820
2023
£
2,396
11,231
34,794
15,000
63,421 
continued...

Page 19

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE YEAR ENDED 31 MARCH 2024

17.
ANALYSIS OF NET ASSETS BETWEEN FUNDS
Unrestricted
funds
£
Fixed assets
12,013
Current assets
166,927
Current liabilities
(32,022)
146,918
18.
MOVEMENT IN FUNDS
At 1.4.23
£
Unrestricted funds
General Advice
23,030
Macmillan Outreach
16,928
Contingency Reserve
100,000
Fixed asset fund
12,349
Trussel Trust
4,744
157,051
Restricted funds
Healthwatch IOW
561
Money Advice Services
51,850
HMRC Tax Advice Line
26,469
Help Through Crisis
146,274
Home and Well
5,744
Southern Housing
2,990
NLCF Debt
-
Young Person Specialist
-
PIP Advisor
-
233,888
TOTAL FUNDS
390,939		 Restricted
funds
£
-
299,272
-
299,272
Net
movement
in funds
£
22,033
(6,679)
-
-
-
15,354
(4,457)
(904)
24,385
14,864
766
(24,363)
106
4,500
25,000
39,897
55,251		 2024
Total
funds
£
12,013
466,199
(32,022)
446,190
Transfers
between
funds
£
(20,407)
-
-
(336)
(4,744)
(25,487)
3,930
-
-
-
-
21,557
-
-
-
25,487
-		 2023
Total
funds
£
12,349
442,011
(63,421)
390,939
At
31.3.24
£
24,656
10,249
100,000
12,013
-
146,918
34
50,946
50,854
161,138
6,510
184
106
4,500
25,000
299,272
446,190		 
continued...

Page 20

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024

18. MOVEMENT IN FUNDS - continued

Net movement in funds, included in the above are as follows:
Unrestricted funds
General Advice
Macmillan Outreach
Restricted funds
Healthwatch IOW
Money Advice Services
HMRC Tax Advice Line
Help Through Crisis
Home and Well
Southern Housing
NLCF Debt
Young Person Specialist
PIP Advisor
TOTAL FUNDS		 Incoming
resources
£
314,729
11,875
326,604
7,085
111,727
96,751
244,451
15,441
30,011
5,696
4,500
25,000
540,662
867,266		 Resources
Movement
expended
in funds
£
£
(292,696)
22,033
(18,554)
(6,679)
(311,250)
15,354
(11,542)
(4,457)
(112,631)
(904)
(72,366)
24,385
(229,587)
14,864
(14,675)
766
(54,374)
(24,363)
(5,590)
106
-
4,500
-
25,000
(500,765)
39,897
(812,015)
55,251		 
continued...

Page 21

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024

18. MOVEMENT IN FUNDS - continued

Comparatives for movement in funds

Unrestricted funds
General Advice
Macmillan Outreach
Contingency Reserve
Fixed asset fund
CSHP
Court Desk
Trussel Trust
Legal Aid Agency
Restricted funds
Healthwatch IOW
Money Advice Services
HMRC Tax Advice Line
Help Through Crisis
Help to Claim
Home and Well
Southern Housing
TOTAL FUNDS		 At 1.4.22
£
92,549
22,706
100,000
17,696
24,482
-
-
-
257,433
615
19,085
32,524
81,011
404
2,668
-
136,307
393,740		 Net
movement
in funds
£
(53,964)
(5,778)
-
-
-
(9,420)
4,744
(37,590)
(102,008)
(54)
33,035
(5,377)
65,941
(404)
3,076
2,990
99,207
(2,801)		 Transfers
between
funds
£
(15,555)
-
-
(5,347)
(24,482)
9,420
-
37,590
1,626
-
(270)
(678)
(678)
-
-
-
(1,626)
-		 At
31.3.23
£
23,030
16,928
100,000
12,349
-
-
4,744
-
157,051
561
51,850
26,469
146,274
-
5,744
2,990
233,888
390,939 
continued...

Page 22

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024

18. MOVEMENT IN FUNDS - continued

Comparative net movement in funds, included in the above are as follows:
Unrestricted funds
General Advice
Macmillan Outreach
Court Desk
Trussel Trust
Legal Aid Agency
Restricted funds
Healthwatch IOW
Money Advice Services
HMRC Tax Advice Line
Help Through Crisis
Help to Claim
Home and Well
Southern Housing
TOTAL FUNDS		 Incoming
resources
£
334,347
12,439
85,150
14,998
2,669
449,603
12,145
99,334
87,583
233,000
-
23,921
29,818
485,801
935,404		 Resources
Movement
expended
in funds
£
£
(388,311)
(53,964)
(18,217)
(5,778)
(94,570)
(9,420)
(10,254)
4,744
(40,259)
(37,590)
(551,611)
(102,008)
(12,199)
(54)
(66,299)
33,035
(92,960)
(5,377)
(167,059)
65,941
(404)
(404)
(20,845)
3,076
(26,828)
2,990
(386,594)
99,207
(938,205)
(2,801)

Funds

Macmillan Outreach

HampshireandIsleofWightMacmillanCitizensAdviceService-Theprovisionofwelfarebenefitsand advice
service by telephone and face to face for people affected by cancer.

Contingency Reserve

Adesignatedfundcreatedbythetrusteesinordertoprotectthecharitiesreservesforcontinued charitable
activity should future funding fall.

Fixed Asset Fund

A designatedfundcreatedby the trusteesin orderto highlightthe valueof unrestrictedreserves representing
the book value of assets and equipment held. Whilst used in the ongoing activitiesof the charity this value does
not represent liquid funds.

CSHP

A designated fund created by the trustees to support clients and prevent them becoming homeless.

Court Desk

A designated fund created by the trustees to support clients facing eviction or repossessions at court.

Trussell Trust

A designatedfundcreatedby the trusteesto providedebtadvicefor clientsat Foodbanks.This fundingis  still
receivedandtrackedformanagementpurposesbutasanunrestrictedfundisnotshownseparatelyin the
accounts.

continued...

Page 23

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024

18. MOVEMENT IN FUNDS - continued

Legal Aid Agency

A designatedfundcreatedby the trusteesto providesupportfor clientsfacinglegalactionaroundtheir home
or debt.

Healthwatch IOW

HelpandCare-Theprovisionofinformation,advice&signpostingensuringpeoplehavetherightupto date
information to make choices about health and social care.

Money Advice Service

Citizens Advice - funding the delivery of free debt advice to residents of the Isle of Wight.

HMRC Tax Advice Service

An HMRC funded project to introduce a team of dedicated tax advisers to the Island.

Help Through Crisis

AjointlyfundedprojectbytheBigLotteryandIWCtoassistpeopleinhardshipwithnofoodorfuel. Action
plans are developed for each individual to build their resilience for the future.

Help to Claim

A DWP funded project to help Islanders complete their initial Universal Credit claim.

Home and Well

A project funded by Citizens Advice Hampshire to provide services in supportingresidents of Hampshire and  the
IsleofWighttoreturnhomeaseasilyaspossibleafterahospitalstayandensuringtheyhavea comfortable
home environment to aid recovery.

Southern Housing

Thisfundingistoprovideadviceandguidancetoimproveaccesstobenefitsandenhancethe financial
capability of SHG tenants

NLCF Debt

DebtadviceprojectrunninguntilMarch2025toprovideonedebtadviceworkerforonedayperweek to
providedebtadvicetoonevulnerableclientperweek-fundsalsoincludecostsforexpenses, overheads,
management, training and supervision.

Young Personal Specialist

Project designed to assist people aged 16-25 in relation to debt/mentalhealth by offering appointments and/or
signposting people to relevant sources of help.  Runs until January 2025.

PIP Advisor

ProvisionisforGAservicestoexpandtrainingandcovertoassistIslandclientswithPIPapplications and
organisations with guidance how to help clients prepare for their PIP appointment.

Transfers between funds

£336wastransferredfromtheFixedAssetFundfundtotheGeneralAdvicetoreflectthemovementin book
value of assets and equipment at 31 March 2024.

£4,744 has been transferredfrom the Trussel Trust Fund to the General Advice Fund, being the opening  balance
on this fund that has been included within general funds rather than being separately designated this year.

continued...

Page 24

ISLE OF WIGHT CITIZENS ADVICE BUREAU

NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024

18. MOVEMENT IN FUNDS - continued

Transfers between funds - continued

£21,557was transferredto SouthernHousingand £3,930to HealthwatchIOW from the General advice fund  to
reflectthatmorehadbeenspentonthesefundsthanwasrecievedinrestrictedfundingandthat these
amounts have been spent out of general funds.

19. RELATED PARTY DISCLOSURES

There were no related party transactions for the year ended 31 March 2024.

Page 25

ISLE OF WIGHT CITIZENS ADVICE BUREAU

DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2024

Unrestricted
Restricted
funds
funds
£
£
INCOME AND ENDOWMENTS
Donations and legacies
Donations
2,480
-
Subscriptions
3,008
-
Donated services and facilities
5,000
-
10,488
-
Other trading activities
Fundraising events
1,500
-
Investment income
Investment interest
6,307
-
Charitable activities
Grants
308,309
540,662
Total incoming resources
326,604
540,662
EXPENDITURE
Raising donations and legacies
Wages
11,368
600
Charitable activities
Wages
192,770
271,668
Rent, rates and insurance
12,193
11,028
Housing solicitor
4,340
-
Light and heat
1,477
1,708
Telephone
6,917
2,261
Postage and stationery
1,484
4,193
Advertising
2,169
577
Sundries
929
544
Training and recruitment
10,373
656
Travel, attendance and outreach
5,566
4,510
Reference materials and subscriptions
7,521
5,489
IT equipment and support
6,167
3,860
Cleaning, repairs and maintenance
2,170
3,721
Events and AGM
466
418
Depreciation
6,056
-
Carried forward
260,598
310,633		 2024
Total
funds
£
2,480
3,008
5,000
10,488
1,500
6,307
848,971
867,266
11,968
464,438
23,221
4,340
3,185
9,178
5,677
2,746
1,473
11,029
10,076
13,010
10,027
5,891
884
6,056
571,231		 2023
Total
funds
£
8,762
2,884
5,000
16,646
13,919
3,079
901,760
935,404
29,570
590,420
22,992
12,500
1,900
10,116
6,228
2,077
2,440
4,184
7,950
15,279
18,451
5,300
1,141
8,329
709,307		 
This page does not form part of the statutory financial statements

Page 26

ISLE OF WIGHT CITIZENS ADVICE BUREAU

DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2024

Unrestricted
Restricted
funds
funds
£
£
Charitable activities
Brought forward
260,598
310,633
Bank charges and other interest
45
10
Grants to institutions
22,250
-
Grants to individuals
199
177,798
283,092
488,441
Support costs
Other
Professional fees
11,308
4,051
Bookkeeping, payroll and management
accounts
4,261
5,963
15,569
10,014
Governance costs
Independent examiners fee's - examination
125
175
Accountancy fees
1,096
1,535
1,221
1,710
Total resources expended
311,250
500,765
Net (expenditure)/income
15,354
39,897		 2024
Total
funds
£
571,231
55
22,250
177,997
771,533
15,359
10,224
25,583
300
2,631
2,931
812,015
55,251		 2023
Total
funds
£
709,307
66
49,500
119,670
878,543
17,295
10,014
27,309
299
2,484
2,783
938,205
(2,801)		 
This page does not form part of the statutory financial statements

Page 27