Consolidated Financial Statements For the Year Ended 31 March 2024 North Tyneside Company Numb•r: 01703579 (England & Walgs) A Company Limitod by Guaranteo ageuK Charily Number. 1049527
Age UK North Tyn•sld• Conten1$. Legal and Admlnlstr¥¢lv• Details Pag• Board ol Trusteos Rowl 2-18 Indepfjrmlonl ALvJrtors Rwrt to the IAwnbers Trustees the Chantable Conwry 1&21 C(rnlh4aled Slalomonl ol FinorKiBI kl¥vrt 72.23 Consolldaled Balanco Sheel 24 Chty Balance Sheel Cash FIov4 Sialemenl Not5 lo ihe consol18d Fatal Slalements 2744
UK Nortli Tyn•sld• Conlonts. Legal and Admlnlstiallve D•tJlls Company Reglstratlon Numb•r. 0176359 Regiered ErKJland ar Wales Charlty R•glstratlon Numb•r. 1049527 R¢gl$t•f•d Offlce: Tho Bra()ury Canlf• 13 Savlle Street Wesl Ncylh Sh1 TY 8 Wear NL29 f)QP Board of Trustge6: If R. Adams i R.D Mc¥1 s M.L Rowell Mi M Collon Mi L.. &lder M5 T.J Hory1M IAis A. SLurfield Mr. C. Swan Dr A Kenl Miss H Aiichw Mf R Brrh Ms F C. {lesSn February 2024 Iresoflsj ftAwcl) 2024 Treare1 lappoinled November 20231 Chaii Ires•rJned t)etternb8r 231 1apwnlI DeLembef 2023) February 20241 Group Chlef ExeCtIVE. Ms D KtNalty Grow Chel Execulwe Bankers: 8arcl8yg Barth 3 NhUMber111rAl Square Ntyth shts Tyrn a NE30 IAX Audliorn: Robs() LaYer Acc(xml8nts Llmiled FernwC R(&•J Nst1& Tyne NE2 1TJ
Age UK North Tynosld• 8oord of Twstees Report Incorporatlng lh• Slr¥tegic Report For the year endod 31 M•r¢h 2024 OBJECTIVES ANO ACTIVITIES Th4) Truslees presoiil thelr rewt and audrted aJnIS lor the year d80 31 Mwch 2024. Th the I0h year ol five-yew 2025 Stralegy (r 2025 Strnlegy caftie into effeci M 1 Apnl 2020 followln9 an ind0pondl servKe evaluation and lun consullafron prrKgSS with &)ard nnbel$, slAII, vottsnleef8. ¢V51omor5. 51alulory parlners. core lunders Bnd tha WOr wbl Tho 2025 Slrategy is perfLYmaKe.drFvon lo achievo gi(wlh a1 the lu)g.twrn sus1aiTraknIY ol the Ofganlsati whilsl ensufirMJ a pefsonalised cu31MMY.focused senAce is always.mainla4)ed. This Includes Ihe Group's wh¢Jly'owned subsirtiary companie5. EveryDay Caro & Supwrt Lld al EveryDay Horws Ltd. PUBLIC BENEFrr STATEMENT The Trugleos hove relewred lo the guKlellnes contained n Ihe Chanty commiss,9 genera guidance on pubhc benefit vthen reviewng Ihe year'8 aims and obseclives and annIng fulure aalvitie$. The Chafrty'$ &ms and (JeC1•y&S are ropIed bol(p4 lo prcmde ebear and densIrable pub&c bènefii. r Vision "A worfd 4thef• every¢ enjoys latef life ' Our Mlssloft 'To helj peoFde make mare ol Ille - ACHIEVEMENTS AND PERFORMANCE r 2025 six Strategic Aiffts and peflorrnonca aggint these awns arg as f(kns: 1. Alm On•: To Incr••s• our IInancl 8U8taln•blltty and conlrlbullons to oui loc•1 •¢onomy 1.1. Slraleglc Alm.. Increase tumover by 10% We achiev Ihis by irweasing Group turnov on Ihe we¥iou5 year ty 19%. A¢ 31 Marth 2024. lumov S feported al £9 77m c¢ynpafed with £8.17m al 31 March 2023 1.2. SIr•91C Aim.. Plan, control and monllor th• uso ol lund• We budgeted to achieve a $uiplu$ ol £152k tbe yeaf and leed a sutu8 of £374k We planned fw am non.ccKe s•rvKe5 to atheve a fknanclal conlnbulx b9tW99n 5V4 10 l 0% toward$ intern31 managemenl ano ve5 char9e¥ The target was to ach¥e £811k and we hved £842k. 1.3. Str4l•glc Aim: Identify and Inv•sl In n•w busln•8A opportunlll•• EveryDay Cwe & Support maintaned ts profrts on the preMou5 year Irom E606k lo £580k The Chanty nvested £72k EveryDay Homes. whicti eclnu@S to pnryrtw sts Regtstered Housin9 Pfovmler staS to alkAV rt lo offfjf alfryd3bl8 houwg lo pecple m ler life. 1.4. Strateg•c Aim: Socur• sulfichnt In¢om• lo provid• a lange ol swvko0 lo t139 Customers In the gr•aleg1 na•d We raed £252k In new inwme and efticioncio5 durry tt year whth exceeded the taTW of £110k lo ensure ser4lc68 tAw• ddivered dunng 202>2024. 1.5. Stratqglc alm: Alaintaln • I•V ol cash rnserves tQ n7anage tho lknanclal rlsk ol tho oryanl8atlon The GroJp's cash reser¥es on 31 March 2024 b%*re rep(xted al £15M aga91 a tarw ol E712k. whKh is the e1 reqwred to meel Ilw finandal otli9alKxts and labilths of Ihe Gr(xp.
Age UK North Tynesld• Board of Tfustees Report Incorporating the Slral•glc Report For the year end•d 31 March 2024 2. Alm Two: To Imprn th• I1• ol p•opl• In lal•r Ilf• 2.1. Strategic Aim: To ongg• and con8uh wilh communilies lo provlde people in later Ille wllh the rlghl •ervic•s they need lo make more ol lrfe We did this by: RBslrucluiing our axlsting phyal &iivily pf0vis Snts) t)ne combifted Health & Wfjllnus serv0 Funding Is PfovKled lor ihe Slrengih & Balance elemeni by tho ICB enablos 115 lo support those eling Falls wilh IL fly 12.weok cwwse Thi5 then fe5 Inlo private paying pro¥isDn wlh Ipallh & WetlnEftSS aclivily With the 4 localit$ ol the b(yough Ong)Ing ctsslomoi consull#li} ( quarterty basB has defined the èvoknng conlenl ol the Heallh & Wellness offer We are Th add.081 del+vorvig wAihin J Evgryoay Care & Supp(xt localions. Have1(k Place, Cedar Grove & R(PKdn Cioft. This redLxes Ihe iek.ance on exlwnal. ses%onal Itxl WQVlSiDn. clInUIng cxff pailn6rshJp anangemeni wilh Oporation Volefan This relaltonship enables us lo provido otslTriach Inloimalicm & Adv seNices a monlh to voloians and Ilieir 14?rnilkos This IS 8 noloTicM•sty drfficult 9fOUP lo reach bul Ihonkg ID Ihiy surco8sful relatnship outcomes have been 9nilunl 8nd fgedbar.k po8itNg. &Jpporting North TynesKle Councd s aMts1K lo make Ihew Communlty HU more prcyninenl We Pfovsded mcx)Ihty outreach s(xvices withw 3 01 the 6 CcthmuThl¥ H)5. This provided Informall & Advice ser¥e5 inlo Ihe heart ol Ihe commUny. Engaging M a warterly wih H Saffl ol oui cusl¢)nfS In each Gefvlce lo reques1 Ih8r léedback and la ask fof Inpul lo hdp imiyovo and broadon servre provlsicm. All serv$ Pwtlcpated. indudtr IEKJSO in all 7 Prison locations. Continuing our suprM)rt th mnovalory engw Ihe C•nlre for Ageing and Ihe Inlernel ol C4rlng Thing3. Wf•. worked wilh I( busmesses to ndp Ihem 10 develop rth producls 81)d servce8 fof the benelil of c4dÈf peop. Wè dkl thi5 by loon9 regul wothshops and InirTrJucing ¢usl(KnefS Io Id-usei loruin6 lo explore Kleas Thts induded physical products and apps. By providing Iraining on Iho delivw of the Guidod Convor$8lion and MEC.C modols lo all now sl¢ilf lo ensure Ihal cuglomofs benefrtlod from fra¢e lo faGe. In home meets.ngs to enable them lo Share Iheir IndivKlual prefwences. By ClInn9 lo strengthen oui wlnérBhy K)(king with h8allh SpWral1Y wrthin the Care Poinl, and Admir81 Nurse serv¢es. wTrIh a po Covid landsc ¢tsslffl1S are increa%ngty relaxed arHI confsdenl to Invile usb&k 10 Ihew OWD IM)nS lo wpw)rt Ih¥w 51xwI. phywcal and fftenlal healll) needs. 2.2. Strattylc Aim: To engage and conguft wlth eustomers to Improvts •er¥ke8 We dld thls by. Conlinuino lo engage wilh c1151onrn thrgh service ovaliiations oach quarte.r and w) Iholr OV4n )MOS via the Guided Conv•rsatlon and MECC models We met wilh 68J customers In Iheir homes ayainsl a largel of 642 En9agemenl %yuld have been hther ho¥vever IrU11Men1 arKI 4cknoss absen strfled face to face customw engagemerl. Encouragiry cuslomors lo be In¥olved with arKI accessing more ihan e serv8 within (wr GfOUP porllolio 1580 cuslonvs Ij1{ vp Ihis olfor against a largol o19eAI Cusl(Kners were difoclty InvDlved in Ihe ch8ngry conieni of pTh15k i a *iihin Health a Wellness where they have expfessed a dessre lof mor8 d&manding and less sealed class provisK)n. In an incfeaslngly onllne vlId, we IrKrea8•d social media au<enCe lo a followng of 12.382 again81 a largel ol 10.310. Ouf websile altracled 65.023 us&rs agamsl a largel o140.S)O W¢> use Ihe5e plai1rnS In additn lo new eloclroru¢ Nowslellw lo ongago and consuli wrth fosidenls to improve wr (4fer. c(SU1n9 viilh 671 EvefyDay Cafe & Supwrt C(nS. vknlch was Inueaso on the 550 cuslorws we ¢ng&yad wllh In Ple¥Ks yeaf. The oulcome stKMed
A90 UK North TynesKle Board ol Trust•o8 R•wl incorporating lh• Str•l•gk Report For the year ended 31 March 2024 9Ph ol our customers haY wlth tho standard ol surp(xt that r01¥8 and whtsn Ihey re1Ve ti 98 % ol cucer5 sald that (hey ltsèl Ihal staff Ireat Ihem with dwity aThY fe¥)ecl 95% ol cuslomers repoiled Ihal slafl ¥tho vkgl ihem listen lo them and on bvhHI say. 94•/0 said thal when slall vig1 them, Ihey are nvolwed In Ih&f care and support. 94% of our custorners sAid Ihal Te 8rwJ SUPkxxI delp4e1 lo them ai trKime helps Ihem malntaln Imwove their quality of liffj. 74Yo of customeis usYvJ ledu)oW lo supp(wi Ihem lo remain Ihfln9 Indeperwjenty Iheir h(#mes 93% 01 cusiTrners saTrd they leel that staff haye the kn(wW 8ThJ lo provKle Ihem 1h high slDndafd ol cafe and support 94% that when their care Wofker vlwis Ihem Ihey are asked %vhal stipiNI ih8y n8gd and Ytheth•r Ihey aro happy wth Ihe Ca arKI 3UPPOrt WOViLle 2.3. Straleglc Alm: To carnpalgn on158uM that affect people In later Ille We did Ihls by Supporting a lolal of 27 Gampaigns ugdin51 <1 lilfgul 016 1Tr18se ClUded.. O L(ieliness and alK)n 4 Fraud 8waron8SS rf Cosl of kving cnsls Scam awareness O Elder abu Kn(yw whal we &) - naikjnal campaYJn Cost of cold - nallon41 CaMpan We hi110 Iheso campalgnG u$6ng ow Bla1 medla plallorrn& magazme all186, nw461ottw. l(¥¢al rogional TV nèws bullellns and BBC radv. 2.4. Strateglc Alm: To Improve how our services afe acc•ss• We did this by: Engaging wilh I8bound, ddor Peop in Ihek h(xn85 u5ir¥J Ihe Guidgd cveall5 and MECC rnodels and regul& cuslow evaluaEKJn8 d8bvwed lace-14>lace We eslablished a ol aAx¥'Dlm&rts delivered wa 3 d Ihe 6 Conmnunlty Hubs hi add¢llon lo offlco apWn1nnt5. Wp conlinued to delNer one (Artreh avenl on a mnnlhly bo515 to Velaans via w partnership wilh Operatoon Veteran. Cu51omers have demonstrated a gfeatw appetsle lor rn¢ thsKal oxorose pfowsion and mow acb'wty Inleresl has bew) seeri. As a result. we have reduce(Y ¢Xff Pfowlsion Norili Shld5 and grown the Mrough wth oflor We awe now provKling Health & Wotlne6s aclNily in 2 Wellbeing Cenires and Ha¥e[(k Place. 4 By expandiNJ our delivery into HKI Prison Ial8 We delvw In Hll 7 HMP Nonh East locatK)nS wrtb incieased luiithng Irom NHS England We ddlvered 472 tivIty sessK)ns aga1 a iargei d 298 arKI saw 6,788 IndivUal attendances &pinsl a larg o16.1(X). Ensuring Admwal Nurse conilnuas lo be Ity-baSe(l and has a deduted fesour In North Shiekls. Whrtloy Bay. Waltsw¥J and Ihe we5101 the b&gh. The Adrniral Nw8e leam Yuppled an avorage of 269 Custom on a milhtr busis agalnsl a larg8101260. 11 conlinues Io VJOTk Y4ilh local partners and otlefs 30 Irainlng lo imwove customer faGing knohyledge A pibl proJe(x lunded by the ILB enable(l us er¥Jage with 119 IlIh rKolesSalS against a laroei 0140 to mwoye their krM)wl8dge whon Splg thosé 18milles ref*IlY 0gnosed wrth demenlia 4 Another pilol woJeKI funded by North Tyneyde Cojncil. Iang kn p8rtnetshlp Wrfh ils l)Idèi Pefs Menlal Heallh S(w)al Wowk le saw us swwl 31 Inthvlduals lo access mean11 SUprt and acbvrfies.
Age UK Noflh Tyneskle Board ol TrnBIo•8 Report incofporatlng th¢ Slr•leglc R•port For ihe year ended 31 March 2024 4 Hon vIsS contsnl In B8Irlojing. InlormalDI a Ad¥e. Care P(1. 06mlia and Admiral Nurse se8 Co.loc8ling r Care PTrnl leam In NHS lo w)wre eater acce551o healih Fxoleswonals. 01 Iho 267 cuslomefs engaged with Ihe 5ervKe 128 mcl all 'm5 and Inth¥iduo10OclNO8 sel wilh ihem. The Loiiliiii•Bd grrnvlh of our netwofks has higl)119hlfJd WT offw and nab additional referrals We o¢hif>vod 2.254 partner referyals Inio s(wvicos against a larg of 1.950. Our sjnPQ5ts lo cxtornal partnefs IreaSo0 10 706 ansI a of 61)0. Encouragiry cuslomers lo use l¢¢hnology lo Indlaiti saloly in Iheif h)mo. EveryD8y Worted 300 ciislomers. which was an incredsa trf 58 ciislrNne.rs on Ihe wevlous year, rf Relwriiig 4.037 peoplo 10 services. c4>npwod wilh 3,600 85 Iho lar901. 2.5. Strat•glc Alm.. To provldo Inf¢xmation a1 advice lo peoplo over 50 We dld Ihl¥ by: OdivefM)9 424 Guld conver4allons. comparèd with 398 in the p¥10$ year. Pfomoliry anil dftlbvefing oulfeach seN¢ces lo veieTaii 01]pS Wilh C•ommuThly Hubs rf By lga99 with health and social pfolessrfxlals Ihrfwh pdol wogramme5 lo eMpHnd Ihdr krth¥led ol ow swvices and reforral me(anlsms. De)Iivoring Iho Infom[10 & A(fvTrco sef¥b¢e IhTough IAQP Ilnform•liO Advic• and Quallty Programme}. an Age UK nulKJnal slandard. 2.6. Slril¢gic Aim". To support People lo Improve thèlr flnanclal independence We dld thls by: SuppNliry 1.011 pe(yle 202>2024 to finondal Ythpondence. cA)mpared with 660 In Ihè preVS year S8curing £l.gm In unclaimed benefits. an imprt)¥ement rA the preyws year when £1.5m was secured Sociinng and using Iling Age UK, North Tyne9de Counc. Thè H&adley Trusl. and Norlh Gas 14e1W8 lo inciease Ihe team's cap&lly. 2.7. Strateglc Alm". To addr•s •o¢ial i¥olation and lonolinos• We dld thls by.. Sijpporting 50 customers and volunteers lo maintain rewlar ¢CtaCk Ihf¢xMJh IKrn and lelophone belrlending. Th8 numbers with Serv IkKiu81ed 85 we croded 20 lem)s Iriendshws 4vho subsequenlly exiled the sviC.8 Facllilaling 2.598 otlendancos al ow scwl 0Up5, wlKh cryBs lo a i981 of 1.610 The lolal bvas grealty mcreased by Ihe parlKypalion ol the Covonant Funded Veteran whh has now c(Xn& lo an end. O By In¢ié&81ry 8llendafKes at demènlla spèclflc socl•l group• lo 2.716 agatnsl a lafgel 2.688 Swp(xling 6.788 allKIanCoS DI ulder people across seven prlson$. HMP Nortliuniboiland, HMP Ffankland. HMP Hc4rn9 House. HldP t)Ufham. HMP KilevInOn Giang8 and HMP tknrbolt. Th15 comparos wlh 1.560 the prev15 year. We increased Ine alldance overall across our Ihree Wellbelng C•nlr•i Cedar Grova. Llnskill Pafk a1 R(MTan Cr(11 al an avefage 0179%. Rowwi Cfoll's alleftdae remainetj stron9 Ihrwhoul Ihe your, hieving Incioase ol IO%. feaching 97% allffiKlance leve15. Cedar &o¥e allwKlaDc8s docreased 77% to 69% atxl Linth'll Park atlwdances decreased from SS% lo 37% due to the Ixk ol refwrals Cust(TerS cancelllng ththr $ice thrwgh ill heallhldeath or mthting into le&dllIa$ care. Conlinuing lo piow¢e entertainmeni and la1 1v5[18S lo poople attwdirvJ our Wellbeing CtreS. as ell as mainla1n9 and on oxi8ltng parlnerships with Sportwcrts and Ago UKNT Heollh & we1lbeg Serv8. valunlwJed klY ukulele. singing sessiMs. arts and CfBfts aclivilie5. kKal enlortainofs. Kafa(*e. outsMJe soc1 events. baklng and Gake a.ng, ses8lOnS. gardermng games and quizzes use of technow exa and Rila.. tennls. th8if4Ms4d hlales aTh 'HomeFil . filness exeicise. dandng and tsbps Out to l¢xal ¥enues.
Ag• UK N(h Tynwld•
Board of Trusle•s Report IOrPOratIng th Slrateglc Report
For Ihè y••r •nd•d 31 March 2024
Cfveral, Ihe Hnpllcl of the l¥llenIS delivered across Ihe Grtsjp reduced soclal tsdatknn try
allown9 Inthviduals lo meet. develop liiendshlps and proVe Ihoir w0111n9.
2.8. Siialoglc Alm: Salegud1fig people In Iheir communftl•s alltrlng th•m lo I1 ut• In Ihalr own
homes
We did thls by:
RRping 131 s•feguardlng retx)rts bn Ilna wllh ihe Nofth Tyii8skl8 Saleguardng Ihrnshdd. Thwo wwo
112 low-level 19 substantlal and O crltlcal 5alegu¥dbrKJ res. In the PiEWKXts year we rthQd 99
safeguarding report5
4 ReCdIng a reduced nurnber d wst¢yner1818. IncKlonl8 or r
Ago UK North Tyneskle 8oard ol Trustees Roport incorporating tho Slr4leglc Roport For the year end•d 31 March 2024 SPBr.IffiG soiirces of pport Thls ryqecl s8w 119 Wolessial8 lake up Ihe offef againsl a largèt 0140. Our demenliu acli¥ily y0vipA remained unchanged, which enh8n¢ed our cure ollef ¥thilsl working wlth tho Nth TynesKle Ccwncl (Jder Pers(m M11 H8allh We supwxled 31 indiwwjuals specificalfy wilhin Ihs pilol woje¢l whi151 Incfeas)g 1vitY den110 attendanS lo 2.Tl6 agains1 a largel 012.688. 2.11. Stratoglc Alm: To •upport pwp19 to rpmain independent and to contSnue lo Ilve al homo We dld thi8 by debvenng a (knmFciliary cafe seNc8 In ihe ItY1(Y afoas thicJu9h EveryDay Cafe & SLipporl Car• al Hom• In lh• N•)rth-West sthice delfvered 8.494 hourg G(xnparod wllh 10.495 n Ihe prowous year. 3 decrea59 of 19%. rf Care at Hom• In Whltl•y Bay 5ervKo dolivered 23.487 houts of C and 5UPPOrt. ccnpared wilh 20.689 ID tho proviS year, a decrease 0112% Care at Home in Wallsend ser4lr delwered 10.597 houfs ol care crxnpared wilh 11,586 hours in Ihe prevlwg Y1. a dacreas(+. 018% Caro at Hom• In North Shlèlds swvice (lelwfirfxl 3.390 hour compared wlh 4.659 houf3 ihe prev1S yeai. 8 deci085 0127%. < C•re at Home Newcaslle delivered 31.517 houf• con1wir tth 21.974 in the prevlous year, an increase of 30%. EvoryDay Llvlng Ihr(xJgh(NJl the year has seen an trKrease n boih comnl1ssfted and sYiv&le Prickages The seNke ended Ihe year dell¥wk)g 4.105 hours c(npared wllh 3.553 In the previS year. an mciease 0114%, Extra Care. Hou8ing colleclively ddivwed 277.181 houfs comparod wtth 239.328 previous year, an inuease 0114%. In lolal EvoryDBy Care a Supwrt delivwed 350.277 hours compafèd wllh 308,244 in the FX&¥IOLts yvar. an increase of 12%. 2.12. Slraloqlc Aim: To provlde opportunllles for gen•rallon• lo m••t There ¥vere no oppcmiunil5 kn older nd ycAJngef generalions 10 2.13. Strateglc Akn.. To provlde carer support and carer i¢llef Oiir Admiral Nurse leam Support 269 c8r8r5 at 8ny one time duiing the year c1 Menial Heallb & Wellboing C(x)rdinat5 conlinufKI lo deliver 81n9 Centres. MCST, Cuppa Llubs and Sing&ilong 8clivllios Iri additi} lo dtrecuy SUPWfling 31 indwKluals diagiiosed V4ryih a cognilive Impairmonl through Ihe OPIAHSW le8m pikjl Programn. The aclivily syogramme contsrn5 wlh funding from the Ballw)gw Trusi and Norlli Tyn05Kle c11, The Admiral team Cmknues lo develop gaveral local networks Inchjding Making Waves. North Tyneslde PalIliV(4 C8r& & EOL Development Grp. Nonhunibria Heallhca DdiTium & DepressK)n Steering Group. OPMH and Demenlia ICS Group, Impfoviiig Frailly l.lnks Grtxip. virtual wards and UCR. NQlhffltsr Hedih¢w8 Cogn•¥0 Slimulalion Thorqpy cwer5 group and CflFlinues to work in close parlnership wih N(Ylh Tyneside Cafws Cntre. Tlpy addl11ca1IY ciealod an North Ea81 AdniiTal NLiise Nolwork for th8 benefit ol othor nur50s acioss Ihe N1h E8sl rggion The leam Pfovides Ihe benelll ol pBrtne18 and with4) North TynesK. J. Alm Thre•: To b• l••d•r• In provlthg hlghsuallty ••rvlM•. •nd Ih•r•by me•tlng th• obJ•ctlv•8 01 our CttMIIty Polky 3.1. Stratoglc Aim: To malntaln a high hv•l ol custt>mof salhlacllon We dkl thls by: c(lUCIlg regLdar salisfaction surveys across the organlsalion. Eyoryoay C4818 and Support. EveryDay LNlng V4ellbeing Lenires and C.harify services achvry a hi9h level of customer sal1sfactn. RttordirKJ the numbe( ol compllmenls and ¢omplaint5 lo betler uiidei¥land iiroa5 01 iniprovF3rnonl. 38
Ag• UK North Tynosidg
Board of Tru•leos Reporl Incorporailng th? Strat•glc Roport
For the y•ar ended 31 March 2024
c(Mnplainls were recelved dunrvJ 2023-2024. 510 clpI}MentS thre Te1ved n 2023-2024.
3.2. Stral•g1¢ Aim.. To mainlain a hlgh level ol tustomer servlce
W¢ did this by;
4 L¢Mlinulng lo roviow Ihe oulcfjmo of 4-&week evstomer evaluatlons conducled rIng Ibe year. which
¢SIstei rwed a nel 1x(A01 sc(e ol g c(Nnpartsd tnlli ari average of 8 In Iho previ(yJs yaar.
3.3. Slraloglc Alm: To Incr•ase the number of people using sorvlce
W• did Ihis by..
Increang tho number of eonlael8 with customers Ir(m 37.26310 39.163.
é I1re4g Ihe number ol nwi cugtomèrs from 3.533 10 3.746
sUpp0n9 839 cusionwy lo athio¥v Ihtiir goals.
< Wo slgn po8led 1,384 cu5tonws lo pwlner seThices and made 4.319 rot•rral8. comp8réd to Ihe provU$
yoar the rtls recorded were 850 and 3.368
Irea$g the number ol •nquiiios via our websilo from 352 to 486
Conliniiing lo ryomole (XK serlicès across all sothal ffled plalfwns and on our websltgs Trackln9 foi
web&te vssi10 was affected kn Ihe 2023 10 2024 financial yw due to the swilch lo &icSe AnalytK5 4
arKJ the laundi of thg nffw EveryDay websile. Htr•ve¥ef. we sbl saw hKJh levels ol userg. The Chbrrty
websile achieved 44.813 users. thile Iho EveryDay Caro & Supwt bWJbgte achieved 17,747 users.
3.4. Stral•glc Alm: To achleve external recognltlon as a quallty provkhr of s•rvke•
We did this by:
r/ Mainlaining CHAS in May 2023 aNI deThK5tral Ihat we ha(J an effectlve Hoallh & Saloly magemlI
syslwn n place across Ihe Gioup.
Maintainlng 130: 91K11 assessmenl 1¢h look pla In Awl 2023. We were for
donSIabn9 further develjpmenl aDd lof the mawrily ol Ouf Systems and rrfoc6sses.
4 Comploling <bftil piiblr51iincJ (xr Dala S•curily & Prolection Toolkit IDSPT) regislei in June 2023 10
measure Quf perfoman¢e againsl Ihe National Dala Guardian s 10 data secwily slandards.
4. Alm Foul; To b• • p•rtn•r ol ¢I1c•
4.1. sl•01C Alm: To Idenllfy and consolldatè the number ol organI&IOnS wothlng on boh•lf of old•r
people In North Tynesld¢, to strengthon Iho offer lo our customer$
The Yigon lo cre818 a One Slf4) Shcy CCtinl and we added 18 partnw5 to our Qxlsbng porll(Jlio 10
improwe our oMer pathway Io Pfovlde additK)nal service5 As a fesull referyals lo and partD8rs
incieased to 4.319 agalnsl a largel o13,7SI. Siwposls HM7eased Irn 1.384 a9wn5t a targel of 1.2tK).
4.2. Sirateglc Alm: To work to 11ovl•lg lh• Cllmal• Crlsls In North Tyn•sld•
We dld thh by:
4 The Cyroup Chel Execulfve c
Age UK North Tyneslde Boifd ol Truslees Report Incon)orallng the Stralogic R•port For th• year ended 31 March 2024 4.4. Slrat•gic Aiffl: To work collabofalively to improve the Ilveg ol our customerJ We dld this by W1r) Wllh me)bS ol koy d8cisirJn-making B()ard8 and C?rThips Ih8t ryacl on older people IndiithnB.' North Tyneside Cabinet The kèy iiems raised al Cabinel meelinqs by Ihe Grp Chief Execubve included t)ffenng10 5UPPOrt older people to engage In May eleclKJns and partiupale in the ¢ouncil's budgel engagement. whKh le bolh laken up and actied Addi1101 funding lor the mosl vvlnofabk) pooplo In North TYnde. sperjfical fundiiig for n8ing energy cosls. was lSed n ne4 granls. Health & Wellbelng Board This Eloard locusett on d8vetopinq the lentalK)n plan lor the Equally Well Stralegy. Age UK North Tynesi( are a key delivery partner lor th15 plan. 4 Agelng WelVLlvlng Woll Board ConliDiiing lo work on Ihe ddivery o( Ihe Agfftng Wfsll Siralegy. UK North Tynesido 15 a key delivery partnei lor Ihi5 plan. As Pfevicwly rewled. th8 Slfaleoy Includtss o118gPo¢1s of agoing well lor the hisl lime, Inclijthng h(MJying and transport. Tbe tof an Agw'ng Well Village and One Slop Shop 6 part ol all strategic partne Flans as an exemplar ot Inlegiated seThKes. rf Mental Wellbeing in Lat Llfo Board This Board conlinues lo ovefsee Ihe iniplemenlalion of Ihe Menial Wellbeing in Laler Lile Slralegy. Tho key task ol this Board was revknving and pali119 Iliis glralwy, 4 Olgllal Stralogy North Tyn•8idg This North Tyneside Council led 0Up aims lo (levdop a 011 Indusion Slralegy, whh had Invesled In devoloping a borj4h-w1e sijrvey lo dolom)Ino t1 levol ol digiial exclusi. Age UK Nofth Tyneside supported okjef pJple lo coTrwlele tr S4Nvey. The (xAc(%nes Inkymed the DwJilal Slralegy I borough 4 Ag• UK Brnnd P•rtn•r A5 an Age UK Brand Partner. we work we are Mbe[S of Ihe Age Enand Assocotiw. ol which the Group Chlef Exoculive Is Co.Doputy Chaii of Ihp Execultye Cofrmillee The AEA prepafes an annual aclion plan of work Ihal rellecls how brand partners will wolk iogeiher lo benelil oldei Peop fhis work Is loctssed on Ihe devek>wienl 018 Shafed SlrHle9y and Nelv+nrk A9reemenl lo sltenglhen Ihe ttnd and our co1clIVe ollef lo oldtr peopl8. O Age UK Board of Trusto09 The Group Chief Execulivo Is ihe English Brand partn5, nominated Trustee. serving on Ihe Board of Truslw5 The Board 15 also vwy involve¢ in Ihe development ol Ihe Shared Slralegy. < Our Shared Futu This Is all Age UK brnrKI parlnors wothiry logoiher to dovelop a new Sharod Slralegy. whith will commence dIng 2024-2025. The Age UK Norlh TynesM10 BoArd of Trustees ond sonKJf Ylaff have beèn he41vily Involved ID Ihe de1cnI of tS new stialegy 5. Alm Fl¥•: To b• an •mploy•r ol ¢holc• 5.1. Stral•gic Aim: To r•cruil. inducl and support new staff and volunleèrs to glve them the be$1 possible start We dkl Ihls by: / Meeting Ihe demand tof expanding Sw¥eS by recfuiting 84 new stall. compared with 134 in 2022-2023. We have now hlred a rwuiler lo prnide a strong locus recnJitnl lo onswe we meg1 dwnand lor rx services rf RecruiliNJ 7 now volunt•i)18. 1>)mpafed TAlh 9 In 2022.2023. There fva5 be litllo inlwosl from peoplo wanting lo berx)me a voknilgw. hc>wver we are now athely advwlising speclfK volunleenng role5.
Age UK North TyM•ld• Board ol Trustees R¢port ineorporalinq th? StrategiG R•port For the yoar •ndod 31 March 2024 4 A¢hleving kvi 8l•ff lurnowr in EveryDay Care & Suptmyt. cak%lated al avgrago 0124%. (0 (lecrea8e 012% Irom Ihe previws year} which t¢we¢ Ih8n the Sndustry a¥eraye for domlc4iary care 0130%, O TUrver wrfhin the Chanly decreased lfom 29% v) the wevious yèai lo 26% In 2022024 This was 51111 h11 than antKipatfjd thje to the rosInK1ing ol leams and lundiry .2. 5trateglc Alm: To invest ln Ihe tralnlng and person•1 d•v•lopm•nl ol our Btaff and volunteers to h•lp Ihem achleve Iholr lull pot•nllal Wo dld thls by: O Ensuring availability ol all maNl•tory tralnln9 1¢ slaff and v(lunleers si0 we laUn[d Access LMS trainYKJ. wo ha¥8 seen a synificanl increase in wmpkling mandaliyy training. achwived ol marKJalory training comparffll lo 60% 2022.2023. Ensuring that many uf w new vdiinlgors woro inducted into Ihoir SeThi area by deltveiing S&ice-b3sed basic Iiainkn9 and iducIn. ¥onteer Onlrdg wo¢edwe Is alrrently undw reviwi lo provide a beller Inducti experience. O Delivertng a G)up Inductlon all aff and voluniews F¥ovid¢ng wD81 developffent trainu through1 Ihe year 24 loyeeS Cpleted Personal Developrnert Trammg 202Jth2024.' mwry Bre sbll in progress and wll be compleled m the nexl 12 10 18 mnlhs. O PrcHnlng r Tranee M&kvbng fvlan¢ryW lo Mwk8liry Manager. a Markellng Apprenlice lo MafkellrwJ 011er. and D9nlia CrA)rdinatlng Officer to Demenb'a Ctr(hdlnat 5.3. Slrategic Aim: To cofflmunl¢•t• rogulafty with our slaff and volunlee We did th1• by: 4 ProdéJ¢iry monlhly brlefing8 by Ihe GioLP Chiel EXtIve and. where ne¢e5sary special bfiefings regarding pay changes < QuartgTly Manager meetings lo dIssS Cffganlsatn wide performance, nsk, and strategic de¥dopments O Producmg whore no¢ossary a weekty Coro Brlofing on Ihè b&k ol SéniL¥ Lead8rship leam meeliiigs lo Updale slaff on sKJnifKanl Che5 a tlmeiy and 8lllcvtt vray rf Running Better Health at lfilork campBigns IhrwtyN)ut year in vwi(ws [rns as email. sur4ey5. and leom oyenls which letald ambassadof Stalvs 4 Managws hosl one.Io-one meetsn93 leam ltsfxKoul the year. 5.4. SITalegic Aim: To rggularly •ngago •nd con•ult wlth our Siaff and volunleo Ille dld this by: Revi8wing Ihe Communlcalion and Engagement Strategy abwl c(rnwicat8 and 9Dgaqg wrth slaff and volunieefs Vlofkiiig wilb nLM 1fxhrlC$Y lo engage more (Tequentfy wilh everyCe In the g8ntsaiknn O Conditing a volunleew 5urv•y to 851oblish Ykno wanted lo conllrw In their role and in whal capacily. The rests115 mfranl we reduced niimber of YonI881S have. txjl Il will allow us lo plac• voKml•ers in weas where Ihr skils wère bèsl maiched Hosling slall nxjnlhly (x b1-m1b1Y leam meetings 5.5. Stfalegbc Aiffl: To Improv• lh• heallh •nd w411bolng of our slaff and volunleers We dld Ihlg by: S1CeSSfullY matalg Ambassador slalus ol Ihe Bellef Heallh al k progfamme 2022024. campa18 delivwed inclurted cancer awafeness, q1 srnokffwj. Gel Ofl Yout Foel Bnlain. Montal heamh •ware$S month (wear li day} Ilnarte ayl (pensKm prwrabtyi Iqx felirwnenl in wiiunclion viith DWP. 10
Ago UK North Tyn•8kl•
Board of Trustees Rep¢>rt Incorporailng the Slfat•glc R•port
For Ihe yoar end•d 31 March 2024
Contlnulng to wcrfk I1h Anxlous Mind• where pay l¢x up to gx SeSsKs ol prole5sional advice l(Y
Ihose slafl who are sullering Irom slfess. anx¢ly or menlal health issu05 We referrod 15 $1
Age UK North Tynesld• Bo•rd ol Truslee8 Report inGorporailng the Slrategk Report For tho year ended 31 Maich 2024 6.4. Slv•t•glc Alm: To work to make North Tynesld• An ag•-frhndty borough In linè w•th tho World Heallh Organisatlon Slandaid We dld thls by. < Pfogressing all standards. wllh Ihe giealosl w(yess reported in hwsNw, ould(xy spaces I}ldIng$ nd communrty afKI hoallh ca. Achieving 92%187% In 2022.2023) of the stralry (cllves sel We havo soon and fell Ihe appelile from oldef peo to relum to both phy>cal and sothal acliviiies We are addfes5ing Ihis by Iking al tsrgh wnde Fthysical provisi(M IK(ed to a palhway of sfjrv enttbllng customers lo ioniain and engaged wrth our servtss Wa hav8 Inlroduceé a Ladies Lunch offer has 0Ved succSIu1 and our inlenlioD will to create a smilar ffla offw, This 894in¥l b landscap0 01 muHiple olfers whith are already In place In tho 4 kJcalillè8. Our oning cSlIaOn pr(Kess wll inlonn fuiure w)vBk)n. 12
Ag• UK North Tyn•sidè Board ol Truslwg R•port IncoOI¢1n9 tho Stratogic R¢port For tho year onded 31 March 2024 ORGANISATION FINANCIAL REVIEW 1. Overvlew Al the year erKI lh& Grw repyled an 0111g $pIuS of £408k (bek)re eaptIal charges. gdnth5sos on Ihg pens scheme}. compared with a suWus of £143k m 2023 A suiplvs ol £152k was tyiginally bud9eled for Ihe year. additional Inc Genwglk)n Hnd efficieieS acn)ss ts year erNired a posllvo result 01 £408k was athleved al Ihe yefjr ond 2. Incomlng resourc¢s Tolal incoming iesouices 2023-2024 were £9 77 MilK compared ilh £8 17 million in 2022-2023 The Incfease was mainly altribuiable lo an InuBase In iumovw Everyoay Care and Support Ltd sc4lces, Our aril8bl8 Inconw gonal11 l¢y Ihe year was £1 Iok. we enrjed the year achrving £252k. 3. A53915 The Charity 8 a%8el$ are being held to enable it to carry Ixrt its objecbves The mty¥ements In fixed assels dunng the year are sel sn nole 12 lo Ihe xcounts. 4. Invmlmonts Tho Articles ol Associalion state Ih. in lurtherance ol the otyecls Ihe Charrty shall have Ihe power lo -Inve8t f111• not Immodrately rllred for its Durpose in or Up wch Investmenls. secunlies PfOWrty as belhoughl hL sul4ecl nevertheless lo such CondlinS if and conse6 il any as may th6 lime belng bts Iinposed required by18W Age UK North Tyn&8ide hold au shwe5 In EveryOy Cthe wwj Siipwi Lld alKI Evwyoay Hlxnes Lld1908 nole 131 5. Pgn31on Agg UK North Tynesth has c(Nnphed wlh FRS 17 and dtselosed its pr(¥)OnK)n ol Ihe Age UK Flnal Salary Schenie bIll1Y rhe Age IJK Relrfemenl Belief SC1me has provid1 parlicpaling emplT)yor5 wilh Ihgir breakdown ol Ilie assels and liabililEes Isoo nole 21). The defined Inefit scheme dosed to new entranls and Ihe actuarl valuatn ol Sche defKil at 31 March 2024 Is £0 To ThIn101n the stsiplus, lh¥ Chafrty Is rewired to make addibonal payment5 DI E5.017 per month over l 1 l rnonths 6. Reserves Tbe (ifoup Finance & Resourrns C(me8. Lhf ol the Board of Trustees. EYeryDay Care & Support Lld Board o( Direclors and EvoryDay èlrmes Lld Board ol Dlrecics. CDnducts an annuMI rèvithv ol Ihe 18v6101 rosefvgs lo enwro thal reserve5 are sufficient to address the finala1 risks of the Chanty and ils ¥thdly ownèd subsidiary to ensure ihal Ihere are sufficent feserves lo ffl¥esl in Ihe ganl$0n'$ develcymenl in line wrfh the 8lial¥9ic plan. T1 annual In March 2024 Condled that Age UK Tyrwde th)uKI ¢ontsnue lo deswnaied fosorv•s eqvNalw)I bul lo inclease ncymal fevenue expendilure tcrf &2ch IndI¥ual cosl centye. Klus poltr¢hal 5ts11 redundancy cosis, In cash to Ihfets monlhs Rosor¥es PoSty Is revknvrtl annually In FebiiiarylMaTch In hghl ol the lindin9s and ¢£tu55 of the R15k Audil Rrfmjrt and Ihe rmmendatIS from the Budget Rewi O The operatrrvj sur3 01 £408k was iecogThsed the yew. and 105ses on th8 pons11 SLhtsnie w8f¥ reporled at £35k wfKh relumed a Group surplus of £373k for Ihe year UnreStncl Genèral Fu1 in line wilh Ils pcAIty, Age UK North Tyneside neeos lo accumulalfj a ¢(lIngenCY reservo tqiilvalenl lo Iwo mth of lMa[ re¥enue expendiliifo plu5 Wtenlial stall redundancy costs In cash whKh wouhJ calculate lo E712k Bank balare5 at 31 March 2024 less deterred Income and payfflenls In advaw are repofted al £1 millim thi¢h 0xce5 Ihe larget by £288k 13
Ago UK North TyM•bdo Board ol Trust¢es R#port Incorpoiatlng tho Slratsgic Report For the year endèd 31 March 2024 O DOgnated Funds- The Charrty has Iwr deggnated fdS.. Ihe sIraleg Oevdopfflenl Fund. R1C8m0nI Fund for propw1$ wllh Housing Respon%bLlitles. Charilabkn Servlco Oevolopmenl m Newcasll8 and the Property aj Delined B¢111 Fund IFurthpr detJls can be frAJnd in rKAe 19.} R051ricled Fiinds- the lunds balances are not av8i18ble genal charlly use bul aro clY OMpondab in accordance wilh the ckniecilves by lh8 donor. lurthw details ol res1rled funds caTh be lound In nole 19. PLANS FOR THE FUTURE PERIOD Future dlrocik>n. chall8ng••. prlwill•s. and Ihroats 2023-2024 was the fourth year of the 2025 sttalegy, and a5 wo dellvei our pldlis fw 2024-2025 Ihis will n)ean greater public C¢511a1Jn Jnd lo Inform ow Stralegc Plans 2024-2025 whith were aFvoved by Ihè ljoard of Trujlops. Ihe hthidbnes from Ihese plans induoe.. Through the Chartty In North Tyng8id•: Tu ¢onsJtl, engag6 with and be Ihe voice ol stakeholdefs on servlces and eampalgns vthlch Impacl ddor people In the propos Age Fiigndly Tyw)eside trA)Igh. (Our CommuThly & Locality Engaganent LoordlThator WHI lead. Ihis wll fftfm and wr nexl live-year 8lralegy). We do Ihfj In partnership with HealltrAYalcTh Norih TYSIde To ¢onliriue lo pursue Ihe eslablishmeni ol a NetybTrJrhood Netth bawj Inlrxmal vduntoering whth dKecUy links inlo oui localiiy an5. To conllniie lo wovith a hh-qUahty In1MatN1, Advice & GuIdae servkn across the blyougli &nd wlhln Community Hubs We will conlJr)ue 10 5upp%xi cu$tcwners lo maximise their IK)usehold irKorne through unclaimed benefits lo Improve Ihw standard liwng Our Jm wlll be to be re9ardeO as the One Stop Shop. fcf older people. To r8duce SLtl81 isolalkjn arKI I(Thlin by VOvKling swvices Ih818dtYfess sam6 01 Ilw lèelings lè.g BelrierKling, social groups. dTlba spe¢allc aclivrtios. oldw ppIe in pnson and an enabllng Sery1 via Care To safeguard pewè m IhelF communItS alklng Ihom lo feel sale In th•r own Uswu out own aKI partnor $8rYlces i e T&WFRS. Safe & Healthy Hijmes el¢. To piovide dder pecyle wilh heallh and wellbeing services alned lo thg NHS 10 Year Plan. lo pr(010 areducllo) In hosplal l15snS and SUre Ihal (pIe fve lotvjer al hoffle whilsl malntaw)fftg lttelr indepeTMJence le.g. physical and Sla1 acllvilies. demenlla and Admlral Nurses) To SUPPOfl rnoie pooplo lo live WKleponder al hryne by do¥doping 8 HandYperS( knice IEveryDay Hlimesl To Y40rk in parthwshp ¥llh Ihe Cwers ctre and others lo provlde carer 51WPOrt arKI carer rel1 by weaslng Ihe numbef ol carefs accessjng wr dements8 and mal Nurse 8erviG88 tlyowh c8rers' groups pr(y4Kllng acbvilies and olferlty sh¢yl boaks. Through tho Charlty In N•wca•ll•: To soek pBrmission fr(Th Age UK lo th8fi9e Ouf nane lo Agè UK Nth¥c8$11è & Ntxlh Tynesldo. and10 115e lh8 brand fft Newc8811e. To conlnue lo wc in palnersl4p Seaich Necaslle lo deVeP ow olfw and eslablisb a wtsence in Nffivca To updale Artides lo exleThJ Our area d benellt. as well as UKMJallng To use prof+ls Irom EYeryQay Care & ppOrt NtrKaslle contfacls lo employ a sernx mbe1 of slaff To consurt and engage wrth all 5takehcthfS lo determine Ihe prlcxilg lor dèlivery in Newcasllo To develop a new 2030 Stralogy. Budgol and Income Gonoralion Plan use Ihe [dingS Ir(xn Iho gageffle Vrk Through EveryDay Cafe & Support Lld lft North Tyne•ld•: To iefro*h Iho EveryDay LNing ServKe OsS North Tyneskle To irKrease the gwwdlisl ¢aie al homo hws dolfvefed In Ihe communily by conlinuiry lo use Extra Care Schwnfts as Hubs Inveslry lurt11 in hybrid folos. Tlws TrI11 ts SWI lo lendw dwiry Iho yeur 14
Ag• UK North Tyneside Board of Tru8te•• Report incorporating the Stral¢giG Roport For the year end 31 March 2024 To mainlaiii the nurnr cl Exlfa Car8 Schemes Iho COM7nY ddivef5 cwe 10 a5 Hubs and IeS11n9 further In hybf roles Thts cryilracl Is subj'ecl lo lendfjr dunng the year To continue to dth¥er and irnpfove the specialist dem8ntsa sérvic• into Hae1Ck Flace and Wofk lo mainta+n Ihg stheme al capacity To incrgase allerFdarus at Wellbeing Centies and lurt11 wslh Heallh and We15being hubs 8nd Community Heallh & Welln&%s progr8mme8 To V40fk In pln•r8hip wilh North Tde Cwncll lo wiew and Imw)ve Ihe p8ihwoys 10 5UPPOrt hospital av¢xdance and a sale and linlY discharw from hosprfal To Innuence the usé of Assisted Technok)gy In IrKlividual's homes as wi L4 caro support plann• 4 To rRfflirt and Inlegrale a Consullanl Admif81 Nr5e lo develop and delivef A UK NcKth TynèsKle's Men181 wel1b0g ii) Laier Lile Slralegy. and lead on speoalist Mla{ welltjesiiy r¥ceS To review Ihe Calwmg Service arKJ make a deci%ry) fiucle al1 is Iijlure. do we relain an Inthwse s&viEe. expand ugn9 Ihe Und.¢pCIlY or move lo oul80urr frum a hxal piovtdei? To conlfftue lo deliver a heallh and wellbemg prthJf8mme IfJ wellbeiThJ centrès and extra care herneS as well as engaging euslomef n Ihe e.nmmtJnily To gage} 8nd consull quartefty swlh cu51(NIr5. and fewl and ITlnen1 charye To supptyt the Charty'3 key &paign5 lo support the Health & Weubeing Slrategy In N¢Mth TYsIde and Newcastl# by11r ckl¥ry Ineqv¢ililio4 To 5llPPQrt the climate Gnsis North TyDeslde arKI Nv•Kaslle we will aim lo ieplace a fuilher 2 of Ihe Well- Belng Centre Mlni-8uses. To SUPPOfl thè ffjsearch pilol with Newcastle by In(alIng a Hospital lo Hrne seThlce wilh the current NHS dischargg mediune sorvlce. O To support Iho syoup ong4gemenl 4rKI ¢onsullalion pkns lo develop a 20YJ slrategy l(Y tho grotsp and Ihp r.OlTipany O To Implement luly all new dlgltal platf5 In line wth Ihe transkffma1i wogramffte. Through EveryDay Care & Support Ltd In Newcastl•: To ex?and ttrio EvufyDuy Living Service In Newcastle. To expand Ihe Care al Home service Nowcastle In Ime wilh the new contr1 secured in November 2022. To mainlain Ihe numbff ol ExlrA Carv& Hou5iT¥ the company delrrfers care and support into In li wilh Ihe nryw conlracl. To explwe and sutThil any lurthw opwlunils lof new C(IraC1S vdthin home care and day c81e services In NVeale. Through EveryDay Homo? to: To 5eciiro Registpred Housing Provider slalus and opefaie kn line withln thé hwylng regulations by investing in the company's infrasirLbclur6 To secure th¥ 4 $8villo Sired llals and WO wt wlnershy ilh Kwtxyi Hix¥io$ Io sUPPOrt cu$l(rns lo live Independenlly via a managem1 To use the North Tynesldo Markgt Housing Nee(Js Analysls io Identfy Ihè néeds Ihe conwany will Invo$l In O To Identify asseis I acqulsllKm and rwrw)ddlhvJ nlo affordable hou&ng lor people In laler lile and dewelap an veslmenl stratègy lo secuie wuwlloD5. The pn¢ty rs lo purchase H¢ivekKk Plxe Through Ago UK NT Corporate Support: To embed the d131 Ifansfornl10n programme in Ilne wllh fv8 Slrale9y and plan to expand Iho dglal strategy 10 rn8ke Il knleracb.ve lor customers and lamdies lo access. To introduce arKI implemenl ne lInancl sollwaro lor Ihe (knup. To ach8 all exlernal {ality Sland8fds for the GfOUP. To sol up intomal Ouality Framewofk for the Grwp. To conlinue lo dellver Ihe Maikeling Siralegy In hne wilb Ihe new shared stralegy. ¥fwking wllh the new Age iJK Nallonal BraTKI Communicali(x)s DeCtOr. 15
Ago UK Norih Tyno8ld• Boanl ol Trusteei Report Incorpoiatlng Ihg Str•tgglc Roport For ihe year end 31 March 2024 Now webgle lor Evoryoay Care Support alkhw'ng the ma81%79 Team to c(01 I1 c11 and InlBraclive Inlerface. Use mor8 vlsual wesenlations If(xn cust(Knern and empbyee8. away Irom Wd5 on 8 PoweiPrynl. To siippcrfl w Peoplo Str81ooy lo locus on rttruilmenl and relenuon. Invèsling In a new rocrular rolo ta manage the end.tf>end pre$S of CId1ml Ibrgh lo inill <)ntK)aAknng Reviewin9 key polcles to SITthen t1 ganISati5 P05ilion on si¢ness and absure. To impn>ve cuslomef serwce acr05S the cYganWli, in ITh wh lh• Cu81(ww ExcellwKo Slralegy Ibroh the digilal Iranslomailon prcled. STRUCTURE, GOVERNANCE AND MANAGEMENT GOrnIng docum•nt• I he Chariiy s govemin9 document5 are rts ArtKles af AssoCn. Organi8ational struetuio T114J ClidTily IS managed on behalf of the Trustees by the (7roup Execullve. Dawn Mr.NAly IBading Senior Leadofship Teaffl mcludbn9 a Gioup Ch1 Operating Oth"cer. Michelle Adams". He1 ot Finance. Sharon RobinsDn, He•1 of Quality arKJ Translonna1iL. Angela Dawson: Head ol EveryDay Care & Support. Kerry Parker. Head ol Chaiity Seryicos. &)nya Roo and Hoad ol E¥oryD8y Homo8. Phimp CuThan. Employment pollcies The Charity 09erates sevwal key efflpb0ymI policlos In¢lurfry Equalily Dtvwsrty & Incluwn and Healih & Salejly Pay pollcy lor senlor staff Tlio 80iiicI <k)e% nol diffefenliale Ils pay arKI ol seNe senK¥ slaff fr(Mn rAhw emplwoes. Board of TrU•teec0fftpafiy Olrectors The botty responyble lor tho govornanco ol Iho Chanly is Ihe Board ol Truslees. who are a&0 Th"reclors under company law The Bth7rd mfiols ai loasl ft)ur limes a year and Truslees we elecled lor a recufring Iliree-yeai lorm <nwximum of nine years agreed fr(xn Awl 20151 and Ihe Clia¥ fof a maximum ol lym thrfto.yeai lerms. The Board can ComSe of up lo 15 rnembefs. fflcluthng three th-oNees a1 Ihe Honc¥ary Offictsrs. The Tw51$ who served during Ihe year are lisled on the iwNle Ironl c(Y4or ol ihis lep1. N(xie ol Iho DlrocAws hold shares m &lher ol Ihe subsKllary c(xnpanl8s. The Board ol Truslees may pnI pew)le lo fill any al YararKae5 Ihal ocw duflng Iho year anKXVJ elect1 mernbws of Ihe Bowd. such aw)oinknents to tennate al Iho 8nd rA Ihg Iwm whh the oriwal was elecled. The Board ha$ th169 Con¥nllloes The Group Flnanco & Rosourcgj Cornmitt•• ffleels limes a yeaf thilh specific fe$p(sItlI1S Iof the management of the Group s assets and labthtie5. Ihe agreement and monrtomg ol the Gmup's annual budyèl and mageMen1 ol Ihe inveslment wllollo. Th• Gioup Rlsk and ComplIa Commltte• meels Icxu limès a yoar T*nlh a ramlt lo 8ff8Ctlve risk nd quality managenrt syslen)$ are In opefalKm. th15 InleS revivMTrJ compliance wilh statutory Vequkyemqnts WKIW He#h & Safety. and incluslon army salewdir¥J. The Execullv• Cofflmltte• meels on an as arKI when basts and w(N#Jes a mechan1 for ur)n1 decisk)n. making. This Commillee did not meei dunng th6 yetr. 16
Ag• UK North Tyn•8NI• Board of Truslo0• R•port IOrPOratIng Iho Slral•glc R•port For Ihe year endod 31 March 2024 PRINCIPAL RISKS AND UNCERTAINTIES Tli8 systems rif inlornal conlriA afe dmned lo to¥1de reasonable. but not absolute. assuran aga$1 malerial nussla1enDI cf loss. Inlemal control processes imlknenled by Ihe Trtsslees ¢ndude Group Rlsk and Ccrylwice Ccvnmillee 5¢ruliny ol the sk Regislefs A Strategic Plan and Annual 8981 approv8d by Ihe Twsiees Regular cOnsle1a14(Wj ty Iho TeaS of Iho Ilnanoal r05d15, varkan¢es from budget. I0ca8. and porfofmance indictilrff 5. Delegalion of authonty afKJ segregallon of duikns. < l(kTrnIiliculn m8nagem9nl ol fisI(8nd slaltrt(wy Comp4¥8 issue8 incluthw saleguarding. Rlsk Tlio fiusloos have in place a l¢ymal 'sk klanagemenl Frarnwork and Poky to assess risks and Thplemenl nsk managemenl Slraleg'es. Flve SIratog R•sk Registers are In place, whkh are scrutlnised al monthly Senior Leadership Toam mootiThJs, whlch CRn include a mwnber ffom the Grc)up Rjsk and Compliance C()mmillea. An annual wY)rk programme Is a150 in place lo plan and Pfioribse Ihis wt¥k. The process identifies the types ol rtsk ihe ChIlY laces. priortses Ihem in lerm5 Qf Ihe likelthood of 0GTrenGe and potentlal Impaci and Klenhlles Ine means ol mlligaling thes6 risks. STATEMENT OF TRUSTEES. RESPONSIBILITIES The Trusipe% lY4ho afo also DctS ol Age UK North Tynes#le for the pury)oses of company 18wI are res¥x)nsible loi prep44rii)iJ Ill BvJrd ol Tru8toes Report and Iho finanaal slalemenls In ac¢wdance willi apiilir%ible law and Unile(f Kinqdorn Acccmmling Standards (Uniled Kingdom Generally Accepted kcounling Prtte} Company law requir05 Iho Tfuslees lo prepare financial 5talemen13 IC oorth finanrial ygar whir.h Irijo And laii view ol Ilie slate ol afflr ifs ol iho ¢ha¢ilable compafiy and Ihe Incoming fe50urce5 an4J applicatn ol leSr ces, cludlrig Ilie iiiL(xne oxpgnth"liire. of Ihg ¢harrt3ble covnpany lor Ihe yew In preparing Ihese fini>iicial slalemenls. Ihe TnJee5 are requwed lo_ SeleGI Sullble L£ounting poluus Ihen apply them C$1181111Y ¢ Obsorvo Ihe melhods and prinoples in Ihe Chanlies SORP 2019 IFRS 1021. Make ILxIg1enIS and estimate5 Ihal are reasonable and pwdenl. < Slalts wholher applicab10 UK KcountwvJ slandwds have been tdlowed. subject lo any malefd departiJr8S disclosod and oxplained Ihe Iarla1 slatemenls. Prepcire Ihe Iinan¢ial StatenilS on a g(yng C(ce ba unless l is inapprwi8le lo pItme Ihal the charilable corry)airy Y441 conts'nue In opwalion. 17
Age UK North Tynesid• Board ol Trust••g Roport In¢orporatirMJ lh¢ Strat991¢ Rwrf For tho year ended 31 Mai¢h 2024 The Truslees are respons19 for leep9 adequale accwntyng r8cords Ihat ddOse wilh rea$able accuracy al any ME1 the finanual FO1)n ol the charlts?blo company and enable them lo onsure ihat Iho fngncTral slalomonts c(xntAy wilh lh8 Compans Act 2(Th They a also responwblo for 5aleguardry thè assels ol the charrtable ¢cThpany and herte for laiftg reas¢)nable gleps Ic IhÈ weverfi(yi and delectw)n ot fraud 8nd clhw Irregularltlos. In so laf as Il* Truslees Ire aware.. Tlwe is no relev1 audil tnf(ymaton of wlw.ch the chaniable cornpany's aUdrt is unJware. and The Truslees havo lakon all stops Ihal they (wghl lo have Liken to mako Ihem6elv8s wore of any rglevanl audl kn1cmlall aThl lo eslablish thal Ihe a110115 aware ol Ihal Inlormalion. AUDITOR RObsC La4Jlor knntants LiffHkd were eleclad as audllor lof Ihp gnsuy¥J ygw al Ihe Annual General Mg8iing in arcordance vlith secthon 487 01 the COmpanS Aci 2006. Appfoved by the Board on 15 Alig 2024 and 51W on Ihelr behalf by: Atyson Sciirfield Chalr 18
Ago UK Norlh TynHld• Indepondont Audllorn. R•port lo the members of Age UK Morih Tyn0$1do For th• ygar onded 31 March Xi24 Oplnlon We have audlled Ihe finanoal statements ol Age UK Norlh Tynede (Ihe 'thartable company,) and rts subsKliary Ilt 'group'l lor Ihe year ended 31 Ilwch 2024 whth c¢ynw8e th8 Statemenl of Financ1 Acuvitlès. Group and Chaiilab Cornp&bny. tho Balanco Sheel. Ihe Cash Flow Slatemeni and noies 10 Ihe linancial slalertwls. wY,liiding a summary ol 3ionrfirant accnting rKJliues. The lInal81 repling Iramework Ihal has been applied n Ihai Preparatn is appIab law and UTriled Klngdom Accoun9 Slandards. inchJding Financ[ Rewling Starald 102 rho Fiiiaijcial Roportinq Slandwd app(ble in the UK aiml ol Ireland {Uniled Kw&Jm Genwally A¢¢epled ACCn11ng PrèclKel In Our oplnlon the flnancial ¥tatementy: give a true and faw VEW ol the slate of the gr(X s Bnd chAntaNe company's affa$ as at 31 March 2024. 8nd of the group's Incofflin9 resources and applicatn of rÈscxJfces. including Ils income and expendiltsre lor Ihe year then onded.. O have been pr(wty prep&ed in accanCe wilh Uniled Kingdcth Generalty ACC1&d Acc(Kmling Practice", O haw¥ bo¥1i prepafod accordar 1h Ihe re(wrnnents ol th8 C£wnpanl85 Act 2006. Bas18 for Oplnlon We conduclod our audrt In accor(lance with Inlernabon81 Sland8105 on Audrting (UK) {ISA5 IUKI) aThJ applicabte law Oiir responsibilit9 undef IrSe 918iidafCs afe lurthef desciibed in the Audrtor s responsibilitses loi the aLJdrt ol Ihe linanclal slalemenlq 8ectK)n ol oui feix)rt. We we Indepeiideiil ol Ihe diarildblè c(ynpany in HccAYdAnce wilh the othical requiTements that are relevant io our audil ol Ilie financ471 slalemenls In the UK including the FRC'S Ethical Siandard, and we have luifilled our haT h1¢al respvnsibililws in &cordance wrth those requlrernw15. We b811gve Ilidl Ihg atsdil evidence we ha¥0 obtained is Suffic71 aryj 3pwoprlale lu pnyllde a ba31¥ fow our op'nion. Concluslons rolatlng to golnq concern Wo ngvg nolhing lo report in res1 ol Ihe f(knng mallors m relallon lo which Ihe ISAS IUKI reqwre us lo report to you wIe the Iruslees, use of the going basls of L01'1 In tho prepara11 of lh8 ancIal slalefflents is not appropriale, or Ihe Iriisieos have not dlx14)sed in Ihe ffinanc Sta1115 any l(lonilfffjd m81enal wKeilainlies Ihal may casl gnificant doubt about the group's or ¢hwltable compary's ability to continue to adopt the gn9 concem bas13 01 a¢counts"rvJ lof a yéar ol al18ast Iwdve months ffixn Ihe dale Wh finanual aleMentS are authori5ed tor Issue. Othèr inlorniation Tho liuslees are r85FTh51fj other in1(¥mali. The mI(xMab comprises the Inf(Ymalion included in the truslees annual report. oitter than tho flnancial Btalemenls and ow auditor's resx)rt thereon. ([ Opini Iho financlal stal8ffl811ts dogs nol COV Ihe olhw in1(¥mali and. excepl lo I ex11 olholse explknily slated In our rep, we do nol express 1M ol assurance c(15%]n Ihereon. In connedl¢M %lth Ouf audil of the tina181 sl8lemenls. CAff respbIlY bs lo read Ihe othor ffilomialion and. In ¢Joing so, consKler whelhef lh6 011)ef In1Mall)n is malwally ncongslenl wilh Ihe finarh)al 51alernen15 Qr our knowledue oblainèd in ihe aiidil Of olheplwse appgar5 to bo malefty misstated. If we Kjonllfy malorial inconsislenues or apparent malerlal m15slalemonls. we aro ruqutTod lo delerrnine whether theie is a mater1 MisslateieI ITr the linalicl slalemenls or a malorlal ffliss1£ltennI of the other Informalion tt. based on worf¢ we havo perfoimed, we conclude that Ihwe is a material miw8lemÉnl ol Iho olhei InlrymalM)n, we afe iequiied lo rwrt lh* facl. We ha¥e nolhing io lep in Ihts fegafd. 19
Agg UK North Tyn•sldo Indgpendent Audltor3' Report to th• m•mbov• of Age UK North Tyrnsld• For the year endgd 31 March 2024 Oplnlons on other malters prescdb•d by th• Companies Act 2006 In our opin}n. basod r)n the w(k undertaken In Ihe cixirso ol Ihg audil. the fftlormatK¥n gNeTh In the trustees, report Ilncorpor•tr)g the th'rectors. refv) loi Ihe fmanual year loi trte rinancial sialemenly are prepared is consiStt V4ith the finanaal aalernonls: I11 ihe direclors. rep(t has been prepared in accofdance ilh wpllc•ble legal requirenntS Matters on whlch ATO •rn r•quirod to roport by ¢xceptlon In Ihe lighl of our kncA¥ledge and underslandfflg ol tho group and pareftl chafilatde c(ryy and ts environm1 obtatned n the cowse ol the audit we have nol Klenbfied fftaieiial mstateMentS In the Owo¢iors' report We have nothing lo rew1 in resped ol fvJltylng ffl8tters in l3{10n to th8 C{wnpanS Acl 2006 rrets lis lo ieport to you If. In our op1r1n. é adfjquale acc(xJnling reoyds have 1 t1 kepl tty Ihe parent charrtable company. or retums adequate lor r audit have not been recoivod from brarhe$ nol ¥isiled by us: Ihe Iii)Qncl slalernents are not in agreemenl with Ihe acc<xJnliry reoyds and relums. (x certain disclosures ol dweciors, rernunerabwb specrfd by law afe not made. c we havvj r¥)1 received all Ihe in10mtKIn and explanatH)ns we requlfe (or our Mlil: IX the trustee5 were noi entilFed to prepare the flnanci81 slalements in accordance wrth Ihe small compoThe5 regime and lake advanlage ol the smal companies exempiions In preparin9 the direclors report and Irom Ihe qUIrement lu pfeparo <1 51r<1tEKJiC repcxt. Responslbillll0o ol iiu¥l•g8 As explained mofe fully In ttre tnnlees. responsrbilrties olalement sel oul on page 19. Ihe trustees {%0 are also the direciofs ol the charpiable company lor the pury)OSOs of company I} are fvsponwbl¢ lof Ihe wepuf¥lion ol Ihe linanc4al clalemenls and for belng sabsfied Ihat Ihey gNe a Iwe and faif ¥lew and l¢x such Inlernal cfxttrol as the Irusle8S delermlne Is neceswy io etsIe Ihe wepNK)n of financ&al slalemeAs Ih81 afe free IrcTh mftlerlal missthi0nDl. whelher due lo frwj or error. In preparng ihe finan941 stalemenls. the Irustees are sPonse for assesgn9 Ihe gioup'% Pafenl thwrtable con7pany'y gbilty lo cortinue as a going conn. dClosn9 as applicatkn, matters relaled to gixng c{n and using the going concem basis of 8ccounbng unless Iho Ifuslees erthef inlend to Ilqtsidalé the ch8rll8bl8 company or lo cease Opafaljons, or have no realistic allemabve bul lo do so. Irregulantses, rtludiry tyaud. 8re Inst8nces n{p1n( laws and fegtilalM)n8 We dOn procedwes In lino vlllh our 5psIbIlI118$. outlined above. lo delecl malL¥o1 mi551alements in re5ped of IrrelariS. including fraud. The extenl lo wlli our affj capable of delectry irrewlarll. Induding Iraud. Is delaiknl bolow We obtained an und8fStandty ol Ihe legal and regulaknry framffW(yk appqlcal to both the company IlseN a1 11)e Irthstry In whlch11 opefales. We thnti16ed areas of and rewlalions ihal ro88onabty bo oxpectgd to have mnlerwl effect on Ihe linancial slalomenls Irom our se£lof exp8rience aThJ throu discussion th the dffeclors and other managomeni The msl ygnificanl wve 5denl1rd as Ihe Companies Acl 2006, UK GAAP {FRS1021 and rdw8ni lax legislation. We Cdered the •xlenl ol ¢PIlar wilh ihose laws and fegulalpJn5 as parl ol our Pf(Kedures on Ihe fd31od finarKi818talerngnts. Ir audil incl. 4 C[rmIng wlih Ihe trustees and man¥menl elhr Ilw havo any knchvledgo or Susp1(a of fra[. nblaining an unthrslanding 0( Ihe iniem Gcilro15 estab115hed lo nmbgale r15k5 related lo Iraud or non- compliance wrth kiws and rewIalns. 4 assesgng the nsk ol managennl O¥WfKle mcluthng en11j and lery a sanwe of p)urnal enlrles,. ¢onfirmatlon reC•V fr(xn the banks lo verity the balance as Ihe lasl flay ol lh6 acctwnling ye8f,' revipwing minutes ol meebngs of Ihose charwl wllh Wyeinan. and challenging Ihe assumplKm5 and I}[S made by manage1 In ils sqnilkanl act(yMillThJ 891imttios. 20
Age UK North Tynesid•
Independent Auditors, Report to Ihe members of Age UK North Tyneside
For the year ended 31 March 2024
Oiir OLxIIt dld not Idenlity any key audil maller5 rall[l9 to Iho ol irregularitie3 Including Iraud Flowever,
despilp the Audit planned and conducted In crdance Wilh ISAS (UK) there remains an unavoidablè risk that
material m1s51alemenls in Ihe linciiicsal slalemenls may nol be aeleciod owing lo Inlierenl limilalion5 0111)e tslI.
aiicl 111<41 by 11)èir vory rltU. any such inslanr£ J of fra1 or irrpgulaftty likply involve collLtsion. ft)rgery. irylenional
misrepresentations. or Ihe 0vorre of Inlemal contmls.
A further desrxiptKm of our spOnSitY.1itieS for ts audll of the fInarla1 statements is located on ihe Flnandal
ReportTI9 Cjuncil's websile ul: www.frc.org.Uki
Ag• UK North Tyngsido
Statgment ol Flnancial ActlvStiès
Fof th4 ygar ond•d 31 March 2024
Currenl flnanclal year
UnrKlricted Restricted Designatad
funds
funds
lunds
Total
2024
ToLIl
2023
Notes
Income and endowments from..
Donat.'ons and legacies
Ch8r:table acllvlties
Othpr Iradiro aclivilies
Total income
24.584
2.098,61
7.458.252
24,584
2,289, 153
7,458,252
9,771,989
91.565
1,809.g46
6.274.468
.175,979
1,547
9.581,442
190,$47
•ndltu
R
Age UK North Tyneslde Stalem•nt of Flnanclal Aclivili•8 Forlhe year •nded 31 March 2024 Priow financial year Unrestrlcted Restrbcted Designated lunds funds fundg Tolal 2023 Notes Income and ondowm•nl• from". [kallon9 and lewes chantab actsvitses Other trlg ¥tl¥lllos Tolal Income 91.565 1,631,944 6,274.468 7,997,977 91.565 1.809,946 6,274.468 ,175,979 178 IJ02 178.002 6ndltur on: Raiwng flind5 Trading activrtles Charilablo acbv11S Total oxpgndllur• 5,102,191 2,765,827 7,867,818 5,102.191 2,953,51g 8,055,710 178.002 178.002 9890 9.980 Net gains I losses on iftveslments 22,869 22.869 Nel Incomg1{oxp•ndilur•) lor thg yo 1S3.028 19,890 143,138 Gross Iransleis belween lunds 349.259 1349,259) Othor r•cognised gaim I Io*• Acluarial gair71 (10s31 dofinryl benefil pens schen Net movomenl In funds 132 000 132.000> 502,287 1391.1491 111,138 Recon¢iliation of funds FuThY balances al l April 2022 928 120 959. 743 1,887,863 Fund balanc0• al 31 March 2023 2Q 1,430.407 568.594 1.999.001 23
Age UK North Tynogld• Balanc• Sheet For the y•ar gndod 31 Mawch 2024 2024 2024 2023 2023 Notes Flxod assets TriTraible fixed assels InvestmlS 12 832, 722 688.649 13 832.722 686,649 Current assets Sioe Debtors Cash at bank and ¥) harxl 14 I8.3 830.487 1.508.268 2.35T.698 7925 15 488 33S 1.312.070 1,808.330 Creditors: arnounls dug wilhin 1 ygaf 16 817.432) (495,9781 N•t curronl a$$ets 1.540.266 1,312,352 1372.988 1,999,001 Roserv•s Restrlcled funds 17 Unreslncled tunds G8nefal fijnds Evwyday Lare & Surwrt Deswnaled - strategic De51gnalpd- Pfoperly and penwn Totsl unrestricled funds 18 18 18 1 140 416 708,37 1 189,640 334.561 670,617 759,79) 189,$40 378,954 18 2.372.9&8 1,999.fJOI Tol•l 2.372,988 1.999,001 These financial stalement5 were apwoved by Ihe 8oard of Trustees .. . and are ned Ihtyr tJd)al( by", UL LAQQ A Scurfidd Chair MLRo• Treasurer Company registration number: 01763579 The noles on pa9es 27 10 44 1(*m ol Ihese financial staiemenls 24
Age UK North Tyneslde Charlty Balanco Sh•et For the year ended 31 March 2024 2024 2024 2023 2023 Notgs Flxod J¥8ols Tangiblo fixtxl assats In¥eslments 12 13 581.558 562.122 831,562 562,126 Current a88et& Slod¢ Deblo C05h al bank and kn hand 14 1.215 850.)9 326.542 1.178,326 885 332.138 526 154 859.177 15 Credltors: ?mounts dtso wllhin 1 yo•r 16 -.(345 269). 182.092) Not curront assets 833,057 677.085 N•t ag8•18 1.664.619 1.239.211 Reserves Rostrlcl•d funds 17 Unre&lTKled lunds (erlI furKIs Deslanaled - slr818gc DesigfTraled - property and pensK Tolal unrèslrlct¢d lunds 19 19 19 1.140418 189640 334.581 638.617 189 640 410 954 1.664,619 1.239.211 Total 1.664,619 1.239.211 The99 finala1 stalomènts wern apwoyad by the Board ol Tmslees and are signed on Ihelr behalf by: £LL)i i.LQo A &urtleld Chwr MLRol Troasufer Company gIstratk Thumb. 01763579 Thg nole5 on pages 27 10 44 lorm parl ol Ihe6e financial slalements 25
Age UK North Tyno9ido Cosh Ilow slatemonl For th8 yoar ondod 31 March 2024 Nolo 2024 2023 Cash flows from operatèng actlvities Nw cash proylded by {used Inl opwaliNJ acbvliies 443.886 293,092 Cash flows from Invesllng activities Procfjcd oil disp)sal ol invoslmoni PrLwrty Procoeds on th'sposal of fixed a55els Pui¢h8se o118ngth Ilxed a&8 N•t ¢a•h Pfovlded by qu••d In) Inv•sting •clivlti•s 39e.216 113.414 (162.021) 347.eAJ9 29.168 1276.856) 1247.688) Cash IIow8 from finanelng acllvllle8 Repayfflenl of borrowings 182,7141. 182.7141 Change In cash and cash equlvahnls 1.198 557.987 Cash and cash ewlvalenls at the beginnlng of the reportlng perhxl 1.312.070 7N,083 Cash and Cash gqulval•nt8 al th end of th• reporting perlod 1.508.268 1.312,070 Br•akdown ol cash and cash èqulvalonts Chcinge in cash a1 cash equtrvalents 1.508,268 1.312,070 26
Age UK North Tyneslde Noto$ 10 the financial slat¢menls For tli• yoar gndqd 31 March 2024 Accounllng poll¢lo8 1 1 Basis of preparation ol linanclal siatomenls The financwl slalwnIS hAYe In propared In accordan wrth ArL(yJnlirKJ and Rawrting by Chtinlies Sialemenl ot ReCerKled Pract apicable to chathes prepanng Ihaf accoLJnls in accordance with the Financial Reporting Slandard applicable in the UK and RepublK ol Ire1&d (FRS 102) Issued In Oclobel 201 g. tha Financial Rert9 Standard applicable in Ilie UTrleO Kwigdcmn and Republic ol Ireland IFRS 1021. the Charilles Acl 2011. Ihe Cornpanies Aci 2006 and UK rallY Acceptod ACCwnlg Praclice. Age UK N4Vth Tyn05idv meels Ihe definition ol a public benefit under FRS 102 The financ1 atemen15 arFJ prepared urKler the hlstorical cost ConvtIl or tyan&xtson valtse unloss olheThtrlso slalod In Ilie relv4ani accouniing rh)#cy n(8> Tho financial slalemonts are yeparod Sterfing which is the lunc1nal cuffency of the charity and rounded to the nearest £ The 8wnlTlcanl acCntIng rdIcS 8pplied m Ihe preparoln ol Ihese finandal slalemenls are sel oul below. Thesè poIleS have been consislenlly appl lo al yoais presenlf)d unle&s olhofWl%tI tslaipd 1 2 Preparatton of the xcounls on a going concern bas18 Ago UK North Tynoside conliniio lo manage iho risk 5•e Ihe slHrt of tho pnndr4mic in ma,h 2020. C19 SoNico Plany and onhanr.ed ¢onlrds romain XT place. In November 2020 a h've year finanoal proiecltoD w35 prepared lor ihe Board ol TrU#S as they IrM)ked at Ihe slrategc giovrth ol Ihe Charily and Iradlncj subsK118fl68 EveryDay Cafe & Swpryi Lld 8rKI Everyoay Flomes Lld partKulaity 2023-24 The crfganisalirm is proTreciing a surplus lor the year ended 31 March 2025 and Ss woiecled io have cash reserves 8bove Ils ReseThes P¢4icy largt)I Based on Ihe 8sse55menl taken place Ihe Iruees have cortluded Ihal Ihey can ClI1no lo ad1 Ilie Conc8fn tsa6 In proparlng Iho annual rep(xl and awxmls. 1.3 Bas18 of consolidallon Thu urrAJp financial slatemonls C(Sl¢al0 Ihe slatemenls d the chantable c(¥npany and rts subsidiary undeFL9king, EvefyDay Care & Suppori Ltd, a I-bY-la ba51s. A 58pur8le Si8lèni8nl ol Financial Adivilios foi Iho cl)1¢Y Ilsell is Dol presenied because It charity has lak advanloge of Ihe exemplions afforde4J by secbon 408 01 C{xnPan Acl 2006. 14 Ftsnd •lructurq The ¢anty ha5 reslfthd lunds to acccrfJnt kn the d(Y requlrw the d(mlion must be spent on a particiilaf pijipose. All olhGf funds aro unftslrxled #icomo lunds. The lunds held in each ol ihese calegorias are thsdosed in Ihe Reserve5 Noies. Unreslncled funds comprise Ihose funds which Ihe Iiu51eas wo IreB lo use lor any wrpose lo furtherwJ¢o ih8 chanlabie obpce9, Designaled lunds are amounls whith have b6Bn pul 8%'de 81 Ihe d1styetK ol Ihe Ifuslees and 818 Iher(*fLYeJ nol olhor purposti¥. Reslrtcted lunds repfesent oronls. donatlTh18. legoclos asge15 whlch are allocalod by Ihe th)n for specific Pufposes. 27
Age UK North Tynèsldè Note5 to tho finala1 51al•m•nt8 For the yow •Trd 31 M•rch 2024 1 S Flxed as8Ots All fixeil Hssels arg Wlltially recofded al (y)sl. Ilems uD(18r £500 in ¥e are genofalty nol capitaljspd. The cosl of nxod assots 18 depr1(ed tr4or thc oxpeclod yselul liwos ol Ihe asset os lollry• Freehc4d land Freehc4d bulklkna$ Equipment Flxlufes & Iilllrvjs 01r eqyipmenl M(or v8hicle5 Computw •qLMpmenl fKA depitriaied 5travJhl lino basls straqhl line bags strakjhl line bays Strah1 line ba$ balafice bays line basis 12.5% 125% 12.5% 25.0% 33.3% AmortIs&li Is calculaled lo vnlte down cost Igss eslimalod regthal ¥alue of all leases capable ol exceeding 25 yeais. as (oll(Y4VS'. Long leasohold I1 years lease Ifffm If les8 1.6 Impalrm•nt ol Ilx•d as8•t8 Rer.overable amount is the hithef ol fair Val16$$ Costs to sell and value in uso In asse5wng val(rfJ h u80. Ihe esbmaled luture cash IIow5 are dls¢oMled to Ihew prow)I valuo a we.lax discounl rale Ihal refcls ¢yrenl mafkel assessmenls ol the li value ol nKbn0y and t rlsks ¥)>1 lo the assel frx the esllmales of lulwe cash ncvs hav8 been adwsted. 17 I$1M?nts Inve3¢MlS are IrKJuded In Ihe finaw81 SlateM & cosl less provism any perman1 diminut1 value. 1.8 Slocks Slock afo Stalwl al Ihft lowth of cost and i1 ieallsablo value 4tei making provi lof any ()sdeia or 4ow movww ilem. 19 Dobiofs Tfade and othef (Sebtors we recogThsed at the settknwil afflot thje after any trade discounl (feTed. Prep8ymenls aro valued al Ihe amount prnpaKI any Irade 4Jisc(xnls due. I 10 Cash atbank and In hand Cash al bank and in hand incleS cash afftl lerm thghly IiquKI investments wrth a sh(xt matuiity of Ihroe mtJnlh5 or less Irom Ihe ddle ol acquwilon LW opefHn9 01 the depoyl or gmilar acCnt. 1.11 Creditors and provisions Lrèdilors And yovBM)n8 818 reetsl8 vthore the chadty has a ryesonl oblIln rnsultrry from a past event that 11 wobabty resurt In the Iransler ol lunds lo a third party and th8 amount due to settle the obligatsl can t meawred cy tKn@d feliably cledrfc and prov()5 are MllY fec(3nlsed al Ihelr settnIel afler al(Thvlng lry any Irade dlsc(knts the. 1 12 Cowatlon t•x The charity Is exempt Irom Lax on cOMe aThJ gams falhng wilhln Sect 505 of the Taxes Acl 1988 section 252 01 lh• Taxati oi fharpable Gains Acl 1992 to the extent ihal these are BPKAted lo ts charttablè oty05. Thv group c(X)W14 ntos relieve Ihw lax habth'ly by mokiNJ Glft AKI payments lo Ihe pafenl charfty *ilhh ni ths of Iho yoar end 28
Agq UK North TYnk19 Not•s lo th• financial statemenls For the year ended 31 March 2024 1. 13 Penslons F(x defiiiod bun8fil 8ch¥nos th& amounl charged lo Iho SlatonnI ol FI)ancl A¢livily (SOFA) In iospo¢l of Pw181 cosls and Ollf posI-reffnl benefiis ts Ihe osllmaled rewlar cosl ol pfoviding tho benefils accrued In Ihe year. adjusted io refle¢l wlaIk)n3 Irom the Ixjst The interest cost expected ferum on asseis arè Include() In th8 SOFA. Pensloft scheine lbilIeS are MeaSud on an acluarial bafj uswtg a prolec11 unil nwlhod aiid arg discounled lo t11 Pfesenl valLt al a Cu81 r8le ol relwn 3 high qualrfy COor810 bond ol equivalenl lemi and ¢urrer¢y. Pongon schema assets a measLwed at law va6 al lh8 balance 3heel dale. Full valualns. by a prolesslonal aclu¥y. afe oblawl al leasl every Ihree years. and updated lo rellecl 1(8111 condiOn$ 81 pach bale Set date Thti ponslon schm deFKXt is rewilsod in full al ihe balance sheol dale. Acluorwl gains afHI10s50s arlsina Irm) new valuatS and from updaling volu01n8 lo balarKe sh8ol dalo are recognised in the SOFA. For con1rlhutii benefil schem85 the amount tharged lo the SOFA in re8Fd of pwsion ryjsls rewesents the amounl payable by Ilbe drIlY in iaspecl ol It yeaf 1 14 Income Irtne is rcwyiiised wlion Iho charity hos onlillomenl lo the lund$. ally pEYlornwiKe c(xidilKMis ¥illaLhgd lo Ihe Ilem ol Inromo have be fflel. rt Is pfobabkn Ihe incomo wlll bo ffjcelved and Ihe amount can be measured reliabty Income Irom governmenl and Olher giants %thelher "c•prtaf' w "revenue- recognised %then Ihe Charrty ha5 eiibllenienl lo Ilio lund5 any porfomiance condi11$ allathed to Ihe 9ranl¥ liave beeii iiiel. il is probable Ihal 11)e Incwio ill be roce5¥ed WKI the am(Kffll can be Mea56d lollably and is not dglerrwj IrKomo from tradi activit6es 18 recOlsed as aarnal (8s the reliled gcmxds and services are provKledl. Inleresl fecwvable Is fnIsed a iecwvabl• bJws When iho amounl can bè n*asured feliably - lth"s is rnallY upon ftollfatl ol Ihe lnIest paid payable by Ihe bank. Income fro chantable aLlivilie$ iDcludo$ incomo feceiied undei conlracl or whwe Ilie entillemeiit lo grant lundliig Is siibjecl lo specA[ pwformance C¢YKlIliw5 15 recallid ?r $ oarned las the rololod guods and seTrl¢ps are pTh#Jed). Granl Inrxxne indudod in Ih13 ¢4legory pr(wides furKling lo surwrt ¢)Jstnor seTrice acllyllies arKI1g rwnised whore ttwe is an entillnI. certainty of recapl and Ihe amounl can be measuied th sufficbenl reliabflily. Income Is delerred when fd&l8d grants are receNed and Ihe performance condrtN)ns relaikng 10 Ils tsTrliUeffll are nol yel moi. Oonations represent Cash ie¢elved kn re¥1 of spocffic ar>d genwal doTr3tK5 dumg the year. LegacTre8 have been recogniSl when AS UK N¢Mh Tynoside filfd crf ils legal enliilemenl. Ihe amounl Is quantilldble and 118 uliimate is wnfwmed. GntS ol a ie¥ernJ¥ natufg are cl11ed lo twAffle in pen(xJ to whith ihey felalè. 29
Ago UK North Tyn•91d• Noles to Ihe Ilnanclal •tal•m•nt> For thg y•ur ondqd 31 March 2024 1 15 Expendilur• Exi)p.iidiliire ss recognised (¥Ke Ihere is a legal I8truCb.¥e Aigat)n lo mth a paymonl lo a ihwd party. rt Is probable ihal Sduemeni wlll be required and Ihe amounl of the obl4atwi can moasuied relb. Expendrture is dassifrt under Ihe following hoadlngs: Costs ol raislng lunds compn5ed ol dirocl lundraising cosls investnl managernenl cosls. Expend6ture on charilable activihes includes the costs assoc¥aled wilh Ihe pmv1)n ol euslornac 8uppcKt $vICeS and inckKles b(h the dwecl and sup1 costs ielaliry lo the ocli¥lll of Ihe charity. Irreco¥wa VAT 18 chargad 8s a 51 againsl the xlivity whith the expendiluro was wThrred. 1 16 Allocatlon o15UPPOrt co8t8 Support Costs aio Ihose fundions thal assist Ihe wuk ol Ihe charlly bul do nol direcuy undertake ctt8riiabl8 aclivrties. SupM costs irlUde back off cosls. peis¢)nnel. payrdl Bnd govemance costs which 8upporl Ihe charity's 18nd Ihe group s) acknvilies. These cosls. whth have nol been threclly apr)orlioned. have been alloc8led leen cost ol rai9 fijnds and expendituie on charllable ¥10$. The bases on whidi sopp(yl ¢0515 have beem alocaled afe sel oul in Ihe supp1 cosis nole. 1 17 Operating leases The cl)diily aiid Iho or(KJp cl&8wfy Iho leasln9 of eqrDenl as operating leases. the irtle lo whth remalns wilh the lessor and Ihe expected ecOn(Yn life ol Ihe lease 1. 18 Jolnl ¥entui• Inveslmenls In jdnt ventufes are slated al the ch18te ¢(Nnpany'• yharo of nel assets The charilable ompany s share ID the profil and108s of Ihe ioinl venture Included In Ihe consolidated slalemenl oi financial actlviiles the eqtY based mell. Crltl¢•l accounting astlmal•s and areas of ludgement In Ihe applicabon ol Ihe gf(AJP'S 4JccounIg p(AiL5. 1110 Iru%lnes 8ro fequired lo make jUdg&s. eslimales aiid assumpllons 151 Ihe carryg amount ol asseis and liatslis that are nol readlly apparenl trom oihèf 5our¢es. The estimates and as9)clal a5sumptlfM are bas1 on hlst(xical expefiKe and other factors Ihal 8re consIder lo b8 1é18¥anl A¢lu81 r08utts may from #w5e 8knes In Iha appliln ol Ihe gfoup's accounlkng p)Ncl65. lh8 trustees are requred lo make14NJgements. estThates and a5sumpiMs ab1 the arnnI ol assels and bablS thal e n(A readity apparenl Irom olher sources. The estimates and assrxialed 85sumplton8 818 baseA crfi his1or1 exporvjnce and olhw foclors that arè consldered lo bo wlevanl. Actu¥ resulis may drfler frcm Ihese estimales. Dofin•d ben•lll n•lon h•m• lia Tho presonl value of Ihe Lrjcal Government Pensk Schènie ddlnèd bén91 lbIlItY dwènds a ntsmr ol factois Ihat are detemiined on an baslg uylng a Yar6Bly ol a$sIplI¢Ms. The assumpiK)ns used In delefmining the nel co81 (v)coml fcK pws1¢5 inthde the di5counl rate Any (*anges m ltsse assuffplKs (dixlosed In nole 23> WIN impad the carryln9 am¢xfftl ol the pengk>n lialMY Company stwcture The company Is Iimilod by giiaranleo, Every membw ol the corrpany thndertakes lo conlribule lo the assets if Ihe company is wound up while helshe Is a rnber QT Qne year ol ceasing bo a mombor. liL amount as may b8 requred exceedlng £1
Age UK North Tyne¥lde Notes lo Ihe financial slatomonls For the year ended 31 IAar¢h 2024 Donallons ilnre8lrlcl•d R•8lrlct•d Do8ignalod lund$ fund8 Total 2024 Total 2023 nds Donalir)ns I£NJXy 21, 70.000 2.0 2.000 24.584 24,584 91,5 Chlt#bl• actlvltl•s Unfestrtded funds Reslricled Oesignatod flind8 funds Total 2034 Total 2023 clkj1llJb trusts STwts c¢tradSLA 238.5J9 1,310.064 429,086 1.310.064 492,553 57,450 418,353 1.03£i.862 Iorne I tran&wx1 57.450 53.244 2.098.606 190.547 2,289,153 1.eA)9.946 Oihor Ir3thn9 activilles Unr•strtet•d lunds Re•lrlciod Des•gn•t•d lund lunds Totsl 202A Tolal 2023 I>me Irom EveryD4 . PrtJle.S8W41 c*e wyort Ctilonng Incon Ronléil InrAJmu from Sale nf Sur 11p.ms Olhftr Incf T..593 145.7(>3 5,501 7,306,593 145.763 5.501 392 6.140.435 120,951 6,2?.0 162 7,458.2J2 7.450,252 8.?T4,488 31
Age UK North Tyn•zld• Notes to the Ilnanclal Stalemènts For iho yo•r ended 31 March 2024 7. Expondltur¢ on chadlablg activiti 7.1. Direcl costs Unrestricled Restrlcled Oosignated Fund• Funds Fund Tolal 2024 Total 2D23 Stall & volunieer cos Preinisos cosls Cfvethead costs Mot y8cle 00919 Dopfec.Ik)n Loss on disFrftsal ol fixed assels Mafkeiing & prOrTlI Fo(xl & provisons Audit lees Ltyal & protessi(Thl fees PTW & dgwelowenl vKk ndry PLthases l(ty ra.sal& 1,695.519 118.844 4ff2.610 2J,705 31,185 1.365 143.622 1,8Jg,141 718,844 473.830 23.705 40.578 1,385 2.150 6,053 10,920 29.519 14.054 23.231 1.717,285 755. 21M.808 23.315 40.141 2,fl70 3,494 4,732 8,520 38,339 60.474 33.746 ii.z20 6,053 10.920 29.519 119,851) 23.231 2.983.450 190.547 9.393 3,183.390 2.953.519 7.2. Support ¢08ts 2024 2023 Exocutivo 18am Finance HR & Ifuiniffjj fkthiTrJ & (gml}call Qualrty 8 perA)mi8 Go¥trrn*Ke 147,307 168.351 147..'107 63.132 42,671 42,088 102.189 I,581 42,511) 34,0fj3 25,547 508,$08 Total 8UPPOrt costs 610,858 7.3. Govemanc• ¢t5 2024 2023 Stsff roLqlod costs Ltyl wulesslona fee8 Othor ¢osts 38.783 26.972 1.BY 26.046 19.9DG 67.e09 47,107 32
Age UK North Tynesld• Notes ¢0 the Ilnanclal stalem•nt8 For tho y•ar •nd•d 31 Alarch 2024 Nel Income Irom tradlng activlty of subtyidiary companies and a5$•al? company The charily ha3 a whclly thvned subsKl¥aries whth are reg1910<1 In England and Wales. EvDY Care & Support Ltd and EveryD8y Himes Ltd provtdes home care and chlénng s•Thirnq Io Adiills ol all age5 Everyoay Care & Support Lld EvefyDay Care & Supp(xl Ltd will donale £58U.120 (2023 - £606.595101115 wofils weraled for Ihe yeaf lo Ag6 IJK Noflh TyneSKle A surnmary of Ilie Irading resulls Is shown below. Audited TclaI slalemtrlls will be rkd willi the Regi3trar ol CoThyan5. Proflt and1088 accounl 2024 2023 Turnovgr Cosl ol sales 7.455.087 6.261.930 16.899.911) 15,655,33i S55.176 Net Profil 806,595 Balance shoet summary Flxed assets Cuirenl asse15 Cuirenl liabli118s 251,164 1.704,Olfi I.1tl.61[ {525.355 759.790 as8918 958,371 Fv¢ryDay Homos Ltd EveryDay Homtss Lld was incorwratèd (x) 21 February 2019. the ryjnpany ha5 roMawd d(Mmanl fof the pencKI nthyd 31 March 2024 N1 Incom¢ l •xpendilure Th• group surp5 I defkit 15 51aled after thafng i icrethtlng) 2024 2023 Dep}81K)n - (rwed assets 6S.523 fy],513 10. Audltor8' r•muntratlon Total audrtor's Tenneral)n amoun1$ lo ali authi leo of £18,020 (2023 £13.61)0 33
A9e UK North Tyn•sid• Notes to Ihe financi•l glalemenls For lh¢ yoar onded 31 Ili•r¢h 2024 11. Analysls of slall costs and 14•y m4n•g•m•nt r•muneration: 2024 2023 Total salary cosls 8nalyged by.. W8gQs &ilanes National Insurance contnbutty13 Ponsl(7n tsjnlrtbulicms 6.693.812 495.071 192.043 5.T32.1 171,664 6.320,298 7.380,926 The number of omployoes wtr¥) recei¥ed lolal empbyee be(rIt$ l¢xcluding employor p¢n&on eosls} ol fir9 than £60.1MKJ is as fdlows. 2024 2023 No. £70.001 . £80 000 £80.001 . E90,OLK) No irusle6 fecthwed any rèmunerallcffi CY reiMtsefftenI of exr*nses (2023 £nA) The key managemenl P5¢Y)e1 of Ihe paieni tharrty C(XnPfise the Trustees. &oup Chi8f EXUl1Ve and LOr5P Team. Tho l(xal employee beftts ol the key manag8menl ol Ihg pafwl tharity wern £417.386 (2023 - £401.969). The avefage he&kninl ol pwsMs empknyed by ih8 grcw (Inckrflkng casual arml parf tsmel dwing the year was". 2024 2023 Ex11¥0 team Leadershp team Managers Co.oi(linalors Nurses Offlcer5 Assislanls 15 17 17 267 24 250 339 332
Ag0 UK North Tyn••kl• Notes lo the flTrancll $talom•nts For the year •nded 31 March 2024 12. Tanglblo fix•d •$8•t Group Freehold Land & Bulldlngs Fixlurgs & Fitbiigs Mol Vehlcles Total Cost or valuatlon Al l Apnl 2023 AdtJ¢tMJ 101,126 23.fAX) 1,836,097 276.856 25J.256 Dis[a$ At 31 Mdrrth XY2 63.3141 124,414 163.3741 1049.579 1.200.439 124.726 Depreciation Al l Ap1 2023 Ch8r(Je l(x Ihè 'SP05als 729.831 384.50r) 69.818 134,206) 420.1 Itl 35.111 22.404 1.149.448 101,615 (34.206) 1,218,B57 At 31 March 2024 739.224 Nol book value Al 31 March 2024 461,215 67,211 832.722 Al 31 March 2023 470,608 150,028 8fj.015 68Q649 Charily Freehokl Land & Bulldings FixtUfO8 & Fittings Motor Vehlcles Total Cosl or valualion Ai 1 Apnl 3023 Aldilions 1 200 439 344.962 63,754 123.¢J4(i) 43.191 1,588.592 63,754 123.546 1,628,800 ¥saI Ai 31 March 2024 12ThJ.439 385.170 43.191 Deprecl#tlon I 7073 Chargo Iho yoor Dlsposals At 31 Mch 2024 729.831 9,393 267.625 28.223 29,014 3.544 1,026,470 41.160 (20,3881 215 4130 120.388 1.047.242 739.r24 Not book value Al 31 M¥r¢h 2024 481.215 1IXI.710 10.833 581.558 At 31 March 2023 470,108 77,337 14.177 562.122 35
Ag• UK North Tyne8ld• Nol•• to Iho Iln•n¢lal statemenls For tho year ended 31 March 2024 13. Investments Group 2024 Group 2023 Charity 2024 Charl¢y 2023 Inveslments m wfv)Yy crrnd suby4(Ji 250.004 250.004 14. Slock GfOUP 2024 oup 2023 Charlty 2024 Charlty 2023 18,943 1,925 1.275 f15 15, Debiors Group 2024 Group 2023 Charfly 2024 Charity 2023 Irddts ¢hJblrM Propaymts Accwe4J IwA) aj18 try qrnup ((ryileS 178.338 319,615 332,534 105.868 43.232 339.2 99.086 199,511 27,226 524,706 850,509 41489 18.B59 212.184 830.487 488.5 332.1 16. Creditors Gn)up 2024 Group 2023 Charity 2024 Charity 2023 Trado 21S.$40 40.113 127.856 375.423 53.5(10 59.921 163,006 15,498 40,321 72.946 53.500 32.1 lJ.243 28,475 35.014 73,170 (Xhnr taxe% aFKI ¥(Kwl w"Ally ALuuals Dolwed Incom 100.161 224.367 73,170 817.432 495.978 345.269 I82,0£ Doferred inGe ¢ompn'ses grants relalwy lo lutura p¥IlS or relaw not yet delwered
Ago UK North Tynosld• No10S to the linancial statemonls For year 31 hlarch 2024 17. R•8lrlct•d lund• Year ended 31 March 2024 Al Al 511312024 114rL023 Incomo Expend¢turo Traii•lurn Balling8f Tru Flaadly Trust Age UK MCST Fundry srnY f orce NHS- ICB DKJIU Tranq&)mMII FufKI B¥J Lutlory Cixnmlmity Fur#l- ng Botlor BJ Loll(Jiy Liirllng I NHS ICB HvHllh Intwlilies Grartf Izo.(yJoi (r2.500} 114,6231 113.7641 14 623 13.7n4 07.995 167.9951 37.011 137.0111 (3,1)00) (11.6341 {190.547) 190.547 Re5trlctod lund¥ Year ondod 31 March 2023 Al Al 311312023 11412022 Income Expendllure Trnnalors Bdllww TnL%I Headly Trust UK Lalw Lrfe Gog15 Aftn Fvnks co11 tnl s1ng ForLe¥ B NJ lott1 FandlY in Lw PkKos BKJ Lottory Fd- Aw.] Betr BKJ Lollery Endry L¥n# NHS LCG Ilftralthy H8brt8 10.(XIO 17.S]O 13,991 24.528 18.689 (10,(KK)I 113,991) 124.5281 118 6891 8.916 (8 916) 12 338 {12.3381 12 000 60.Q40 {12 000 160.040) 1178,002) 178,002 37
Age UK North Tyn•sld• Notos to the finan¢lal stal•meiils For Ihe year end•d 31 March 2024 Ro8trlcled funds 8alllng•r Trust This is funding Io 5UPP)rt Iho Oemenlo Connecthons Services aclivitl89. Headley Trnst Thffjlg the secoTrJ yew of a tY•n year fw Ihe ddivwy ol Ihe 1n1mli arKI Advlce S(Jrvice. Ag• UK IACST Funding. This is one oil lding lo supwi the Dwnentsa ConnttlKyns Swvl¢es dellver a¢lNiO8. Sportln9 For¥ Th18 is lh8 secorwj year of a year thlng In partwship wilh UK NOrthbelI8ftd lo delivftr the Veteran Places. Pathways and Pecwe prclocl NHS - IC8 Olglial Transformallon Fund: Thos Is one olf lundry lo supwl the DlIa1 Translrnatm Priect Ihfj new GRM and Care RustbI Syslem. Natlonal Lottery Communlly Fund - RC North Easl & Cumbrlan reglon: Agg Beller Pioiecl wilh one y88r lundlng 10 5UPPOrt devolotwnenl WKI Slitwe orf ts¥llY delivwy lor Ihe Slraletyc d8veh)pm6nl ol the Ag&ng W611 Village ai 8ockworth, Blg Lottèry Endlng Lonellness Th"s is a 4 year Qlect Wkno in partnership wrth VODA Slpting Beliiendlng Serv•S wilhin Nfxlh Tyneside which ended ffi June 2023 NHS IC8 Heallh In•qualill•s Grant. ThLS ts a w£yking m partn91P wllh North TSIde VODA lo develop and ddivor activities prograrn tailor 50+ ftsSKl8nls for I(x)g lerm engagen1 suslainjjlylily.
Age UK North Tyno8ldo Notes to the financlal stalements For the year ended 31 March 2024 1B. Unr¢strlctad funds . group Year ended 31 March 2024 Al At 114r2023 Income Exponditure Trnnslgrn 311312024 Unfesirfcted funds Gwiuial luryj Fverylay CArp a Sukyyl 670.617 2.126.355 {2.263.1511 759,790 J 7 455 087 J (13,8gg,Jl 111 1,430,407 9.581.442 19,163.062) 606.595 l)6.fJ95 1.140.416 708_371 1,848,787 Deslgnaled funds Property and penslon lund StTiiluiJK'. lknvotOFnI furKI 378 954 189640 144,3931 &94,561 1813,blU 568,594 {44,3931 524.201 Tolal UnrnStrlcl funds 1,999.1101 9.5B1.442 19,207,4551 1372,988 Unr•¥triclgd funds - group Year ended 31 Maich 2023 Al 11412022 At 311312023 Income Expendlture Translern Uniegtricied funds Genaral fund Evoryday Care & 411.778 516 342 1.753.460 6.267 386 8.020,846 {2.765.6271 15.102.191) (7,867.818) 070.617 75g,790 1558.1951 349.259 928.120 D•8lgnated funds Prt)perly and pen%on fund straleg Development furMI 840.103 119.640 959.743 <9.8901 1451,259) 70,000 318,954 189,640 56B,594 19.B9D) 1349.259) Total Unrnslricted funds 1,887.863 8.020.846 17.877.708) 1.999.001 Unreslrictgd funds All swices are holding res8ro8 in lin8 Ihe or9anisalK•ns reserves w1y. This means thal each piolecl Is holdiiig two mlh5 n(Ymal lever% expendite plus pol11 slall rendartY cos15 Wl feserve. file Iwo months normal fevenue expendilwe calcula11 usiiig Ihe ploile expendiluwe l(Y each prc48cI lof Ihe xI rinancjal yoai Mdino 31 Mw¢h 2024 Deslgnat•d fund The property fund repTewls Ihe nel value of the freelM)Id propenies18ss ihe nKlrtgooos folaling to those properties 39
Age UK North Tyneslde Notes lo the financial statemenls For the year Md•d 31 M¥rch 2024 D88lgnatod lunds (contlnued) Tho slrnt0g dovek>pmer lund is10 SUPWt 10 2020-2025 Siialegy. o)vwlng. Establishing EveryDay Homes 88 8 Rwed Social HnO wowtjer Backwufih Agthr)g Wo11 Villagg and crea11 of a W1n9 Hub wdl provth communlly based ovenl81ive aclivilies • Inveslmenl in a new transwl Iled wlich Is carbon neutral Dlgllal solullons 10 ertharto our cuslomer and exanc8. and acliieve ellwncios th9 Gr(y4). The final Salary pOnsn scheme lbIlItY ew81s Ihe act1&1 Valualn recogni1 on Ihe balance sheel. 19. Unrestricted funds - Chariiy Y•af •nded 31 March 2024 At 110412023 At 3110312024 Incomo Expenditure Transfers Unrutrlcted funds Genar tund 838,611 3.e42.431 13.172.630 32.000 1.140.418 Déalynaled funds Prooefty and pensh)n lu1 S1faleg Dovelopmani lund 410954 189,640 <44.393) (32.(X)Q 334,561 180.840 600,594 524,201 Total Unrestrkted funds 1,239.211 3.842.431 (3.217.0231 1.664.619 Year ended 31 March 2023 At 110412022 At 3110312023 InGomo Expgndllur Transf•rs Unreslrict•d funds Gonofal fund 1,371.118 2.850.944 {2.972.959) 349.259 638.617 De8lgna14d lund8 Property and pension fijnd Slralegic Devdowenl lund 840.103 119.640 19 890) 1419.2591 70.000 410.954 189.640 959.743 19,8901 1349.259) 600. 594 Total Unrestrlcted funds 1.371.116 2.850,944 (2,982,849) 1.239.211 40
Age UK North TYIde Notes lo Ihe financlal Siatomenli For Iho y•ar •nd•d 31 Alarch 2024 20. Analy•l* of n•t a•i•tfj betw•en funds I¢tInUed> For Iho year onded 31 March 2024 Unfesliicled ReBlrlcled Designated Fijnds Funds Funds Tolal Funds Tarylble fixed a5soIs Nel current assets 497,161 1 350 626 1,848.787 334.561 189.640 524.201 831.722 1,540.266 2,372.988 21. Penslon Dellned contrlbullon 8chomo The group OPRralos a defird ¢{rlIK wision t4an lof bts employèes. Tho amounl re(x)gni%eé as an eXn5 in the Defi(MJ was £130.115 {2023 £122.786) ooflngd beneflt scheme The group operalès d defined benefil schwne in Iho UK A lul actU8rd valuati(x) of th& of Iho Age Concern Rotiriynonl Benofil Schomo was carrd oul a5 at 31 March 2019 and tho resulls of Ihi5 valuation have been Updated 10 31 Marth 2024 by a quithlled rtopondenl actu A3 fequiTed by FRS102 Ihe defM benefil Iiobllilies h8vo bfjen ffloasvrod Ung tho prclecled unil melhod. The schème closed to nthv ontrant5 8nd further benefit accfual The Osclosures belcMY is wovlded in r85prfI of Aqe UK RVennI Benefit Scheme ("the Scheme.). Total cosls r•cognised in Ihe period: 2024 £'ooo 2023 £'ooo Current service costs Pasl seNice cosis 10 14 oiher [nCe costs Pension ey4)onse racffjn15ed as an expense Amwnl rfwlsed a5 olher c(Mnpreh&vsrie incoft Tolal recognized 10 14 (45) 135 146) 1321 The amounts r•cognlsed In the balance sheel are as follows: 2024 £'ooo 2023 £'ooo (2.053 2,187 Falr value ol schem8 liabililjejs (2.010) 2.19) Falr value of schomg assets Surplus In Ihe schemo {nol re¢ognlsed) 120 134 41
Age UK North Tynesld¢ Notes lo tho finan¢ial statemenls For the year ended 31 March 2024 Chango in pr•sent va• of the defined beneflt obllgallon- 2024 £'ooo 2023 £'ODO 2.580 opn9 defined bene&1 ObIKJan Inlwest ts)5t 2.053 97 70 Aauanal (galnyloss on harne haba1$ Benefjls (kKhJding alp$08) Llabllltl•s In 8¢h•me al end ol the year 19 1464) {113) 2,053 {99) 2,070 Change In 18lr value of Sehemé assets 2024 2023 £'ooo Opening fw Val ol s¢h&ne assas Expected fetum on schffino assets Acluanal IkJssesyg81ns Elliployor ctyilnbii1iS Boiiofits paid Iindudry exper> Total markel value of assets 2.187 97 2.735 70 (40) 15511 1109) 2,190 (1271 2.187 Mar categorles of scheme assets as a percentag• of tolal ass•ts 2024 2023 Equllles Diversified grThvlh G1ft5 and bonds 14_5 63.7 70.2 InfraAUre 13.4 13.0 Casli 100 100 2024 £'ooo 2023 £'ooo The aclual relum a55els kN the yew véa$ 57 1481 > Prlnclple actuarlal •sgumpllon• at th• bdanc• •hwl d•1• 2024 2023 otscnI fate 4,85 Rale of Increase n paymenl ol pre 20[ ponwry Rate ol IrKr•ase In payment ol pos121 pensions lnl1ali rale IRPI) Inflabon assump1 {CPI> 3.70 2.10 3.25 2.45 42
Age UK North Tynesld• Notej to th flftanclal slatèments For the year ended 31 March 2024 Th• •98umgd lifo expectations on rellrefflent at ago 65 2024 Y•ary 2023 years 86.8 Reilr¢ng loday- males ReliTing today- females Reiliing in 20 year5 - matos Retlring In 20 years - Iwna108 867 88.8 88.0 22. Commilments under operaling leases Ai 31 March 2024 1110 company had l<Aal ccmmilmenls lo Ihe end ol Iho lease under non<ancdlable (wabng leases as set oul b. Group 2024 Group 2023 Charlty 2024 Charity 2023 Wllhn l yO4ir Moro th.In l year and tess than 5 years 162.240 102.240 468.nN) 156.0 156.W) 162,240 624.000 162,240 624,000 23. Related party transacllons rheio havo been no felaled parly Iraftsacltons In iho curfenl oi yevious year. A pwson cffinffled lo a Trustees hohjs a contacl CA gmpktyI wilh EvwDay Care & Support Lld. they wwe ie(JuilthJ Ihrough the Glandafd reuuAmenl pr(S arrfl Iheiv contracl ts In Ime wltb ihe 514ndafd terms ol wpknimenl OF the grcKJp. Conlrolllng party The mernbws d the Bowd ol Trustees. 8$ subscnbws. are cim5idwed lo be the conlrolling party 26. Reconciliation of mov8ment in lunds to nél ea8h Ilow Irom opernting activities 2024 2023 Nel Income l Iexpendlturel lor tho wrlod Ad uslmen15 f 408.987 143,138 DepTecialion Pengon scheme adjuslmwl Ilncrease) I Dre8Sl in slo( Decreose l {incfease) In deblo ID8cn)a5el l increase in *7edrtS Net cash pwovlded by operaling aetlvltl•• 101,615 (35.0001 (11.018) 1342 152) 321.454 60.513 12.7 27.072 81,573 443.886 293.092 43
A99 UK North Tyngsido Nol•8 lo tho Ilnanclal statements For tho year ended 31 March 2024 26. Analysh ol changos in nel debt 1Apr 2023 Cash Ilo 31 Mar 2024 Short tem ([(14#11¥Js teryn C•5h tKsrr(y*ir¥Js Total lialikeS Cash nnd cosh eqvalnIS 1.312.070 1,508.268 Tolal n•1 detst 1.312.070 196.198 1,508.268 44