Consolidated Financial Statements For the Year Ended 31 March 2024 North Tyneside Company Numb•r: 01703579 (England & Walgs) A Company Limitod by Guaranteo ageuK Charily Number. 1049527 Age UK North Tyn•sld• Conten1$. Legal and Admlnlstr¥¢lv• Details Pag• Board ol Trusteos Rowl 2-18 Indepfjrmlonl ALvJrtors Rwrt to the IAwnbers Trustees the Chantable Conwry 1&21 C(rnlh4aled Slalomonl ol FinorKiBI kl¥vrt 72.23 Consolldaled Balanco Sheel 24 Ch￿ty Balance Sheel Cash FIov4 Sialemenl Not￿5 lo ihe consol￿￿18d F￿a￿tal Slalements 2744 UK Nortli Tyn•sld• Conlonts. Legal and Admlnlstiallve D•tJlls Company Reglstratlon Numb•r. 0176359 Regi￿ered ￿ ErKJland ar￿ Wales Charlty R•glstratlon Numb•r. 1049527 R¢gl$t•f•d Offlce: Tho Bra(*)ury Canlf• 13 Savlle Street Wesl Ncylh Sh￿￿1* TY￿ 8 Wear NL29 f)QP Board of Trustge6: If R. Adams i R.D Mc¥1 s M.L Rowell Mi M Collon Mi L.. &lder M5 T.J Hory1￿M IAis A. SLurfield Mr. C. Swan Dr A Kenl Miss H Aiichw Mf R Brrh Ms F C. {lesSn￿ February 2024 Iresoflsj ftAwcl) 2024 Trea￿re1 lappoinled November 20231 Chaii Ires•rJned t)etternb8r 231 1apwnl￿I DeLembef 2023) February 20241 Group Chlef ExeC￿tIVE. Ms D KtNalty Grow Chel Execulwe Bankers: 8arcl8yg Barth 3 N￿hUMber111rAl Square Ntyth sh￿￿ts Tyrn a NE30 IAX Audliorn: Robs(*) La*Yer Acc(xml8nts Llmiled FernwC￿ R(&•J N￿st1& Tyne NE2 1TJ Age UK North Tynosld• 8oord of Twstees Report Incorporatlng lh• Slr¥tegic Report For the year endod 31 M•r¢h 2024 OBJECTIVES ANO ACTIVITIES Th4) Truslees presoiil thelr rewt and audrted a￿￿JnIS lor the year ￿d80 31 Mwch 2024. Th￿ the I0￿h year ol five-yew 2025 Stralegy (￿r 2025 Strnlegy caftie into effeci M 1 Apnl 2020 followln9 an ind0pond￿l servKe evaluation and lun consullafron prrKgSS with &)ard n￿nbel$, slAII, vottsnleef8. ¢V51omor5. 51alulory parlners. core lunders Bnd tha W￿Or wbl Tho 2025 Slrategy is perfLYmaKe.drFvon lo achievo gi(wlh a￿1 the lu)g.twrn sus1aiTrakn￿IY ol the Ofganlsati whilsl ensufirMJ a pefsonalised cu31MMY.focused senAce is always.mainla4)ed. This Includes Ihe Group's wh¢Jly'owned subsirtiary companie5. EveryDay Caro & Supwrt Lld al￿ EveryDay Horws Ltd. PUBLIC BENEFrr STATEMENT The Trugleos hove relewred lo the guKlellnes contained n Ihe Chanty commiss￿,9 genera guidance on pubhc benefit vthen reviewng Ihe year'8 aims and obseclives and ￿ ￿annIng fulure aalvitie$. The Chafrty'$ &ms and (￿JeC1•y&S are rop￿Ied bol(p*4 lo prcmde ebear and den￿￿sIrable pub&c bènefii. r Vision "A worfd 4thef• every￿¢ enjoys latef life ' Our Mlssloft 'To helj peoFde make mare ol Ille - ACHIEVEMENTS AND PERFORMANCE r 2025 six Strategic Aiffts and peflorrnonca aggint these awns arg as f(kns: 1. Alm On•: To Incr••s• our IInancl￿ 8U8taln•blltty and conlrlbullons to oui loc•1 •¢onomy 1.1. Slraleglc Alm.. Increase tumover by 10% We achiev￿ Ihis by irweasing Group turnov￿ on Ihe we¥iou5 year ty 19%. A¢ 31 Marth 2024. lumov S feported al £9 77m c¢ynpafed with £8.17m al 31 March 2023 1.2. SIr￿•91C Aim.. Plan, control and monllor th• uso ol lund• We budgeted to achieve a $uiplu$ ol £152k tbe yeaf and le￿ed a su￿tu8 of £374k We planned fw am non.ccKe s•rvKe5 to atheve a fknanclal conlnbulx￿ b9tW99n 5V4 10 l 0% toward$ intern31 managemenl ano ￿v￿e5 char9e¥ The target was to ach*¥e £811k and we ￿h￿ved £842k. 1.3. Str4l•glc Aim: Identify and Inv•sl In n•w busln•8A opportunlll•• EveryDay Cwe & Support maintaned ts profrts on the preMou5 year Irom E606k lo £580k The Chanty nvested £72k ￿ EveryDay Homes. whicti ec￿lnu@S to pnryrtw sts Regtstered Housin9 Pfovmler sta￿S to alkAV rt lo offfjf alfryd3bl8 houwg lo pecple m l*er life. 1.4. Strateg•c Aim: Socur• sulfichnt In¢om• lo provid• a lange ol swvko0 lo t1￿39 Customers In the gr•aleg1 na•d We ra￿ed £252k In new inwme and efticioncio5 durry tt* year whth exceeded the taTW of £110k lo ensure ser4lc68 tAw• ddivered dunng 202>2024. 1.5. Stratqglc alm: Alaintaln • I•V￿ ol cash rnserves tQ n7anage tho lknanclal rlsk ol tho oryanl8atlon The GroJp's cash reser¥es on 31 March 2024 b%*re rep(xted al £15M aga￿91 a tarw ol E712k. whKh is the ￿e1 reqwred to meel Ilw finandal otli9alKxts and labilths of Ihe Gr(xp. Age UK North Tynesld• Board of Tfustees Report Incorporating the Slral•glc Report For the year end•d 31 March 2024 2. Alm Two: To Imprn th• I1￿• ol p•opl• In lal•r Ilf• 2.1. Strategic Aim: To ong*g• and con8uh wilh communilies lo provlde people in later Ille wllh the rlghl •ervic•s they need lo make more ol lrfe We did this by: RBslrucluiing our axlsting phy￿al &iivily pf0vis￿ Snts) t)ne combifted Health & Wfjllnus serv￿0 Funding Is PfovKled lor ihe Slrengih & Balance elemeni by tho ICB enablos 115 lo support those e￿ling Falls wilh IL fly￿ 12.weok cwwse Thi5 then fe￿5 Inlo private paying pro¥isDn wlh Ipallh & WetlnEftSS aclivily With￿ the 4 localit￿$ ol the b(yough Ong)Ing ctsslomoi consull#li￿} ( quarterty basB has defined the èvoknng conlenl ol the Heallh & Wellness offer We are Th add￿.0￿81￿ del+vorvig wAihin J Evgryoay Care & Supp(xt localions. Have1(￿k Place, Cedar Grove & R(PKdn Cioft. This redLxes Ihe iek.ance on exlwnal. ses%onal Itxl WQVlSiDn. c￿lInUIng cxff pailn6rshJp anangemeni wilh Oporation Volefan This relaltonship enables us lo provido otslTriach Inloimalicm & Adv￿ seNices a monlh to voloians and Ilieir 14?rnilkos This IS 8 noloTicM•sty drfficult 9fOUP lo reach bul Ihonkg ID Ihiy surco8sful relat￿nship outcomes have been 9nilunl 8nd fgedbar.k po8itNg. &Jpporting North TynesKle Councd s aMts1K￿ lo make Ihew Communlty HU￿ more prcyninenl We Pfovsded mcx)Ihty outreach s(xvices withw 3 01 the 6 CcthmuThl¥ H￿)5. This provided Informall￿ & Advice ser¥￿e5 inlo Ihe heart ol Ihe commUn￿y. Engaging M a warterly wih H Saffl￿ ol oui cusl¢)n*fS In each Gefvlce lo reques1 Ih8r léedback and la ask fof Inpul lo hdp imiyovo and broadon servre provlsicm. All serv￿$ Pwtlcpated. indudtr IEKJSO in all 7 Prison locations. Continuing our suprM)rt th￿ mnovalory engw Ihe C•nlre for Ageing and Ihe Inlernel ol C4rlng Thing3. Wf•. worked wilh I(￿ busmesses to ndp Ihem 10 develop rth producls 81)d servce8 fof the benelil of c4dÈf peop￿. Wè dkl thi5 by loon￿9 regul￿ wothshops and InirTrJucing ¢usl(KnefS Io Id-usei loruin6 lo explore Kleas Thts induded physical products and apps. By providing Iraining on Iho delivw of the Guidod Convor$8lion and MEC.C modols lo all now sl¢ilf lo ensure Ihal cuglomofs benefrtlod from fra¢e lo faGe. In home meets.ngs to enable them lo Share Iheir IndivKlual prefwences. By C￿lIn￿n9 lo strengthen oui wlnérBhy *K)(king with h8allh SpWr￿al1Y wrthin the Care Poinl, and Admir81 Nurse serv¢es. wTrIh￿ a po￿ Covid landsc￿ ¢tsslffl1￿S are increa%ngty relaxed arHI confsdenl to Invile usb&k ￿10 Ihew OWD IM)n￿S lo wpw)rt Ih¥w 51xwI. phywcal and fftenlal healll) needs. 2.2. Strattylc Aim: To engage and conguft wlth eustomers to Improvts •er¥ke8 We dld thls by. Conlinuino lo engage wilh c1151on*rn thr￿gh service ovaliiations oach quarte.r and w) Iholr OV4n ￿)MOS via the Guided Conv•rsatlon and MECC models We met wilh 68J customers In Iheir homes ayainsl a largel of 642 En9agemenl %yuld have been hther ho¥vever I￿rU11Men1 arKI 4cknoss absen￿ strfled face to face customw engagemerl. Encouragiry cuslomors lo be In¥olved with arKI accessing more ihan ￿e serv￿8 within (wr GfOUP porllolio 1580 cuslonvs I￿j1{ vp Ihis olfor against a largol o19eAI Cusl(Kners were difoclty InvDlved in Ihe ch8ngry conieni of pTh15k￿ i a *iihin Health a Wellness where they have expfessed a dessre lof mor8 d&manding and less sealed class provisK)n. In an incfeaslngly onllne v￿lId, we IrKrea8•d social media au<￿enCe lo a followng of 12.382 again81 a largel ol 10.310. Ouf websile altracled 65.023 us&rs agamsl a largel o140.S)O W¢> use Ihe5e plai1￿rnS In addit￿n lo new eloclroru¢ Nowslellw lo ongago and consuli wrth fosidenls to improve wr (4fer. c(￿SU1￿n9 viilh 671 EvefyDay Cafe & Supwrt C￿￿(￿n￿S. vknlch was ￿ Inueaso on the 550 cuslorws we ¢ng&yad wllh In Ple¥K￿s yeaf. The oulcome stKMed A90 UK North TynesKle Board ol Trust•o8 R•wl incorporating lh• Str•l•gk Report For the year ended 31 March 2024 9Ph ol our customers ha￿Y wlth tho standard ol surp(xt that r￿01¥8 and whtsn Ihey r￿e1Ve ti 98 % ol cu￿c￿er5 sald that (hey ltsèl Ihal staff Ireat Ihem with dwity aThY fe¥)ecl 95% ol cuslomers repoiled Ihal slafl ¥tho vkgl ihem listen lo them and ￿ on bvhHI say. 94•/0 said thal when slall vig1 them, Ihey are nvolwed In Ih&f care and support. 94% of our custorners sAid Ihal ￿Te 8rwJ SUPkxxI delp4e1￿ lo them ai trKime helps Ihem malntaln Imwove their quality of liffj. 74Yo of customeis usYvJ ledu)oW lo supp(wi Ihem lo remain Ihfln9 Indeperwjenty Iheir h(#mes 93% 01 cusiTrners saTrd they leel that staff haye the kn(wW 8ThJ lo provKle Ihem ￿1h high slDndafd ol cafe and support 94% that when their care Wofker vlwis Ihem Ihey are asked %vhal stipi*NI ih8y n8gd and Ytheth•r Ihey aro happy wth Ihe Ca￿ arKI 3UPPOrt WOViLle 2.3. Straleglc Alm: To carnpalgn on158uM that affect people In later Ille We did Ihls by Supporting a lolal of 27 Gampaigns ugdin51 <1 lilfgul 016 1Tr18se ￿ClUded.. O L(*ieliness and ￿￿alK)n 4 Fraud 8waron8SS rf Cosl of kving cnsls Scam awareness O Elder abu Kn(yw whal we &) - naikjnal campaYJn Cost of cold - nallon41 CaMpa￿n We hi￿￿110￿ Iheso campalgnG u$6ng ow B￿la1 medla plallorrn& magazme all￿186, nw461ottw. l(¥¢al rogional TV nèws bullellns and BBC radv. 2.4. Strateglc Alm: To Improve how our services afe acc•ss• We did this by: Engaging wilh I￿￿8￿bound, ddor Peop￿ in Ihek h(xn85 u5ir¥J Ihe Guidgd c￿ve￿all￿5 and MECC rnodels and regul& cuslow evaluaEKJn8 d8bvwed lace-14>lace We eslablished a ol aAx¥'Dlm&rts delivered wa 3 d Ihe 6 Conmnunlty Hubs hi add¢llon lo offlco apWn1n￿nt5. Wp conlinued to delNer one (Artre￿h avenl on a mnnlhly bo515 to Velaans via w partnership wilh Operatoon Veteran. Cu51omers have demonstrated a gfeatw appetsle lor rn¢￿ thsKal oxorose pfowsion and mow acb'wty Inleresl has bew) seeri. As a result. we have reduce(Y ¢Xff Pfowlsion ￿ Norili Sh*ld5 and grown the Mrough wth oflor We awe now provKling Health & Wotlne6s aclNily in 2 Wellbeing Cenires and Ha¥e[(￿k Place. 4 By expandiNJ our delivery into HKI Prison I￿al￿8 We delvw In Hll 7 HMP Nonh East locatK)nS wrtb incieased luiithng Irom NHS England We ddlvered 472 ￿tivIty sessK)ns aga￿￿1 a iargei d 298 arKI saw 6,788 Indiv￿Ual attendances &pinsl a larg* o16.1(X). Ensuring Admwal Nurse conilnuas lo be I￿￿ty-baSe(l and has a deduted fesour In North Shiekls. Whrtloy Bay. Waltsw¥J and Ihe we5101 the b￿￿&gh. The Adrniral Nw8e leam Yupp￿led an avorage of 269 Custom￿ on a milhtr busis agalnsl a larg8101260. 11 conlinues Io VJOTk Y4ilh local partners and otlefs 30 Irainlng lo imwove customer faGing knohyledge A pibl proJe(x lunded by the ILB enable(l us ￿ er¥Jage with 119 I￿lIh rKolesS￿alS against a laroei 0140 to mwoye their krM)wl8dge whon S￿p￿￿l￿g thosé 18milles ref*￿IlY 0￿gnosed wrth demenlia 4 Another pilol woJeKI funded by North Tyneyde Cojncil. I￿ang kn p8rtnetshlp Wrfh ils l)Idèi Pefs Menlal Heallh S(w)al Wowk le￿ saw us swwl 31 Inthvlduals lo access mean￿￿1￿1 SUp￿rt and acbvrfies. Age UK Noflh Tyneskle Board ol TrnBIo•8 Report incofporatlng th¢ Slr•leglc R•port For ihe year ended 31 March 2024 4 Hon* vIs￿S contsn￿l In B8Irlo￿jing. InlormalDI a Ad¥￿e. Care P(￿1. 06m￿lia and Admiral Nurse se￿￿8 Co.loc8ling ￿r Care PTrnl leam In NHS lo w)wre ￿eater acce551o healih Fxoleswonals. 01 Iho 267 cuslomefs engaged with Ihe 5ervKe 128 mcl all ￿'m5 and Inth¥iduo10￿OclNO8 sel wilh ihem. The Loiiliiii•Bd grrnvlh of our netwofks has higl)119hlfJd WT offw and ￿nab￿ additional referrals We o¢hif>vod 2.254 partner referyals Inio s(wvicos against a larg* of 1.950. Our s￿jnPQ5ts lo cxtornal partnefs I￿reaSo0 10 706 a￿nsI a of 61)0. Encouragiry cuslomers lo use l¢¢hnology lo Ind￿laiti saloly in Iheif h)mo. EveryD8y Worted 300 ciislomers. which was an incredsa trf 58 ciislrNne.rs on Ihe wevlous year, rf Relwriiig 4.037 peoplo ￿10 services. c4>npwod wilh 3,600 85 Iho lar901. 2.5. Strat•glc Alm.. To provldo Inf¢xmation a￿1 advice lo peoplo over 50 We dld Ihl¥ by: OdivefM)9 424 Guld￿ conver4allons. comparèd with 398 in the p￿¥10￿$ year. Pfomoliry anil dftlbvefing oulfeach seN¢ces lo veieTaii ￿01]pS Wilh￿ C•ommuThly Hubs rf By ￿lga9￿9 with health and social pfolessrfxlals Ihrfwh pdol wogramme5 lo eMpHnd Ihdr krth¥led￿ ol ow swvices and reforral me(*anlsms. De)Iivoring Iho Infom￿[10￿ & A(fvTrco sef¥b¢e IhTough IAQP Ilnform•liO￿ Advic• and Quallty Programme}. an Age UK nulKJnal slandard. 2.6. Slril¢gic Aim". To support People lo Improve thèlr flnanclal independence We dld thls by: SuppNliry 1.011 pe(yle ￿ 202>2024 to finondal Ythpondence. cA)mpared with 660 In Ihè preV￿S year S8curing £l.gm In unclaimed benefits. an imprt)¥ement rA the preyws year when £1.5m was secured Sociinng and using I￿￿ling Age UK, North Tyne9de Counc￿. Thè H&adley Trusl. and Norlh Gas 14e1W￿￿8 lo inciease Ihe team's cap&lly. 2.7. Strateglc Alm". To addr•s* •o¢ial i¥olation and lonolinos• We dld thls by.. Sijpporting 50 customers and volunteers lo maintain rewlar ¢C￿taCk Ihf¢xMJh IKrn and lelophone belrlending. Th8 numbers with￿ Serv￿ IkKiu81ed 85 we croded 20 lem)s Iriendshws 4vho subsequenlly exiled the s￿viC.8 Facllilaling 2.598 otlendancos al ow scwl ￿0Up5, wlKh cryBs lo a i￿981 of 1.610 The lolal bvas grealty mcreased by Ihe parlKypalion ol the Covonant Funded Veteran wh￿h has now c(Xn& lo an end. O By In¢ié&81ry 8llendafKes at demènlla spèclflc socl•l group• lo 2.716 agatnsl a lafgel ￿ 2.688 Swp(xling 6.788 all￿KIanCoS DI ulder people across seven prlson$. HMP Nortliuniboiland, HMP Ffankland. HMP Hc4rn9 House. HldP t)Ufham. HMP Ki￿levIn￿On Giang8 and HMP tknrbolt. Th15 comparos wlh 1.560 ￿ the prev1￿5 year. We increased Ine all￿dance overall across our Ihree Wellbelng C•nlr•i Cedar Grova. Llnskill Pafk a￿1 R(MTan Cr(11 al an avefage 0179%. Rowwi Cfoll's alleftda￿e remainetj stron9 Ihrwhoul Ihe your, hieving ￿ Incioase ol IO%. feaching 97% allffiKlance leve15. Cedar &o¥e allwKlaDc8s docreased 77% to 69% atxl Linth'll Park atlwdances decreased from SS% lo 37% due to the Ixk ol refwrals Cust(￿TerS cancelllng ththr $￿ice thrwgh ill heallhldeath or mthting into le&d￿llIa$ care. Conlinuing lo piow¢e entertainmeni and ￿la1 ￿1v5[18S lo poople attwdirvJ our Wellbeing C￿treS. as ell as mainla￿1n9 and on oxi8ltng parlnerships with Sportwcrts and Ago UKNT Heollh & we1lbe￿g Serv￿8. valunlwJed ￿￿klY ukulele. singing sessiMs. arts and CfBfts aclivilie5. kKal enlortainofs. Kafa(*e. outsMJe soc￿1 events. baklng and Gake ￿￿￿a￿.ng, ses8lOnS. gardermng games and quizzes use of technow ￿exa and Rila.. tennls. th8if4Ms4d hlales aTh 'HomeFil . filness exeicise. dandng and tsbps Out to l¢xal ¥enues. Ag• UK N(￿h Tynwld• Board of Trusle•s Report I￿OrPOratIng th Slrateglc Report For Ihè y••r •nd•d 31 March 2024 Cfveral, Ihe Hnpllcl of the ￿l¥ll￿e￿￿￿nIS delivered across Ihe Grtsjp reduced soclal tsdatknn try allown9 Inthviduals lo meet. develop liiendshlps and ￿proVe Ihoir w011￿1n9. 2.8. Siialoglc Alm: Salegu￿d1fig people In Iheir communftl•s alltr*lng th•m lo I￿1 ut• In Ihalr own homes We did thls by: RRp￿ing 131 s•feguardlng retx)rts bn Ilna wllh ihe Nofth Tyii8skl8 Saleguardng Ihrnshdd. Thwo wwo 112 low-level 19 substantlal and O crltlcal 5alegu¥dbrKJ re￿s. In the PiEWKXts year we r￿th￿Qd 99 safeguarding report5 4 ReC￿dIng a reduced nurnber d wst¢yner1818. IncKlonl8 or rJramme saw 4 440 alltrKlances againsl d larg810l J.eoo. Ddsverng Ihe IC84undffll Str•noth & Balance programme ¥which WOVKled 2,025 paiienl attendanc85 Oolivorin9 a weekly acbvily program in Extra Care Schemes Indudiny s8asonal Indo￿ and Lxjldoor events". Seasonal parknes soclal galhorings. Easler Summef BBO Garden partles. HaIl￿Veen. Lhfi8lmo5 p8rt185. coffee M￿lInG5. aftemoon lea, visils by local enlertslners, ¢horf visils. mry4le 8fiemwnl ni￿18. weekty ￿'n￿. rem¢niscence everts, qUIZ285. arls aKI Cfafts board gameG. 4,440 people particpated Ihls year c¢>npared V￿th 3.600 In Ihe [YeV￿U$ year. Delw¥erinG weekly chair-based PllateslMakSng Movements wrthin Extra Care Sch￿19s and Wellbelng Cenlr&8 and extending the prwram lor a fwlhor 3 rrK)nlh5 ¥thilsl lurther fUnd￿g in partnerthp with SportWork• Is stsarcoo. Thts ￿0gran reached 180 pecyle ￿ler lh8 yoar and reP￿ed an Incfeose m(*)ilily m(NMtrxed againsl mdivlduals. porsLwl goals. 2.11. Strateglc Alm: To work within the Integrated Care System lo provide a I￿lIst￿C approach lo supporting poople to continu• to Ilv• at hoffl• wlth long4arm condltlons We dkl this by.. Increayng Ihe numbw of releffa15 to Care Po•nt lo rTrryage wllh Il*'r c(mmiinlhes and io Increa Iheir confiderte and ndew7(kne. The swwco fgGoNed 267 refwrals against a baselne L4 248, Rolerfals wefe re￿IVed fiom a wlde range ol healih rXactit￿rs thr￿9￿j￿[ North Tyne51d8. Refgrral roule5 varied from h05kHlal.bas6d phy5K￿. F*wimacisiS nurses lo corymunity-based nurse$. soci81 workern. and wdl-b•ng leams From the 267 rrferTr15. we su￿Orted 128 pal*nls lo &hiw4e Ih&r Awn 8nd r&engage wth th&r ILKal commuThty. increase ihelr C£￿Ildor￿, and mBlnl&n Ihelr Independe￿. This sefvice felers lo S￿la1 an(J Fthy5ral ac1wil￿5 as well as demenba Spety'f￿ provislon. InfNmatim & Advice and nurnorous partner services The serwce Is delivered as part of Ihe Enh8nc8d Lar8 Point Prowmme and comffl￿￿onod through the Ni)rth Easl 8￿j Niyth Cumbria Intewated Care Boafd. Incroaslno Iho number ol pwwle ￿Cess￿ the Stronglh & Balance Programme. We supporfod cuslomers lo all￿d 2025 physkal sBs3ion8. sessKM)& are delwered onllfely f￿.1[￿lace wllh Custom￿3 enrAJiNaged lo acc8ss ethef a virtual or con¥nunty.based off8r to (di(M on and mainlan Iheir phY￿eal improvemult. 4 Increos*KJ Ilxj liumb￿ ol Kcessing our Admiral Nurso Ser¥￿e to a fflonlhty average o12fj9 cuslcrfnws againsl a largel of 220. This continuos lo be fvnd8d by Morth E*sl •nd North Cumbria 1ftt•gTat￿ Car• 804rd and delivered wi partrership with Demenlla UK We %Yere coriinwsgoned by Ihe ICB Ihrough our Admiral NuT5e sorvre lo pr(WKJg I)ers￿la115al1On 5UPPOrt arKI Iraining 10 (>Ps In tt* btyough to enhDnc8 Ilwlf knD4vlndge of pefG0iTrHksall￿ In care and domenlka Ago UK North Tyneskle 8oard ol Trustees Roport incorporating tho Slr4leglc Roport For the year end•d 31 March 2024 SPBr.IffiG soiirces of ￿pport Thls ryqecl s8w 119 Wolessi￿al8 lake up Ihe offef againsl a largèt 0140. Our demenliu acli¥ily y0vipA￿ remained unchanged, which enh8n¢ed our cure ollef ¥thilsl working wlth tho N￿th TynesKle Ccwncl (Jder Pers(m M￿1￿1 H8allh We supwxled 31 indiwwjuals specificalfy wilhin Ih*s pilol woje¢l whi151 Incfeas*)g ￿1vitY den￿110 attendan￿S lo 2.Tl6 agains1 a largel 012.688. 2.11. Stratoglc Alm: To •upport pwp19 to rpmain independent and to contSnue lo Ilve al homo We dld thi8 by debvenng a (knmFciliary cafe seNc8 In ihe ItY1(Y￿ afoas thicJu9h EveryDay Cafe & SLipporl Car• al Hom• In lh• N•)rth-West sthice delfvered 8.494 hourg G(xnparod wllh 10.495 n Ihe prowous year. 3 decrea59 of 19%. rf Care at Hom• In Whltl•y Bay 5ervKo dolivered 23.487 houts of C￿ and 5UPPOrt. cc*npared wilh 20.689 ID tho provi￿S year, a decrease 0112% Care at Home in Wallsend ser4lr* delwered 10.597 houfs ol care crxnpared wilh 11,586 hours in Ihe prevlwg Y￿1. a dacreas(+. 018% Caro at Hom• In North Shlèlds swvice (lelwfirfxl 3.390 hour* compared wlh 4.659 houf3 ￿ ihe prev1￿S yeai. 8 deci085￿ 0127%. < C•re at Home Newcaslle delivered 31.517 houf• con1wir￿ t￿th 21.974 in the prevlous year, an increase of 30%. EvoryDay Llvlng Ihr(xJgh(NJl the year has seen an trKrease n boih comnl1ss￿fted and sYiv&le Prickages The seNke ended Ihe year dell¥wk)g 4.105 hours c(*npared wllh 3.553 In the previ￿S year. an mciease 0114%, Extra Care. Hou8ing colleclively ddivwed 277.181 houfs comparod wtth 239.328 previous year, an inuease 0114%. In lolal EvoryDBy Care a Supwrt delivwed 350.277 hours compafèd wllh 308,244 in the FX&¥IOLts yvar. an increase of 12%. 2.12. Slraloqlc Aim: To provlde opportunllles for gen•rallon• lo m••t There ¥vere no oppcmiunil￿5 kn older nd ycAJngef generalions 10 2.13. Strateglc Akn.. To provlde carer support and carer i¢llef Oiir Admiral Nurse leam Support￿ 269 c8r8r5 at 8ny one time duiing the year c￿1 Menial Heallb & Wellboing C(x)rdinat￿5 conlinufKI lo deliver ￿8￿1n9 Centres. MCST, Cuppa Llubs and Sing&ilong 8clivllios Iri additi￿} lo dtrecuy SUPWfling 31 indwKluals diagiiosed V4ryih a cognilive Impairmonl through Ihe OPIAHSW le8m pikjl Programn￿. The aclivily syogramme contsrn*5 wlh funding from the Ballw)gw Trusi and Norlli Tyn05Kle c￿￿11, The Admiral team Cmknues lo develop gaveral local networks Inchjding Making Waves. North Tyneslde PalI￿liV(4 C8r& & EOL Development Gr￿p. Nonhunibria Heallhca DdiTium & DepressK)n Steering Group. OPMH and Demenlia ICS Group, Impfoviiig Frailly l.lnks Grtxip. virtual wards and UCR. NQ￿lh￿ffltsr￿ Hedih¢w8 Cogn￿•¥0 Slimulalion Thorqpy cwer5 group and CflFlinues to work in close parlnership wih N(Ylh Tyneside Cafws C*ntre. Tlpy addl11c￿a1IY ciealod an North Ea81 AdniiTal NLiise Nolwork for th8 benefit ol othor nur50s acioss Ihe N￿1h E8sl rggion The leam Pfovides Ihe benelll ol pBrtne18 and with4) North TynesK*. J. Alm Thre•: To b• l••d•r• In provlthg hlghsuallty ••rvlM•. •nd Ih•r•by me•tlng th• obJ•ctlv•8 01 our CttMIIty Polky 3.1. Stratoglc Aim: To malntaln a high hv•l ol custt>mof salhlacllon We dkl thls by: c(￿lUCIl￿g regLdar salisfaction surveys across the organlsalion. Eyoryoay C4818 and Support. EveryDay LNlng V4ellbeing Lenires and C.harify services ach*vry a hi9h level of customer sal1sfact￿n. RttordirKJ the numbe( ol compllmenls and ¢omplaint5 lo betler uiidei¥land iiroa5 01 iniprovF3rnonl. 38 Ag• UK North Tynosidg Board of Tru•leos Reporl Incorporailng th? Strat•glc Roport For the y•ar ended 31 March 2024 c(Mnplainls were recelved dunrvJ 2023-2024. 510 c￿lpI}MentS th￿re T￿e1ved n 2023-2024. 3.2. Stral•g1¢ Aim.. To mainlain a hlgh level ol tustomer servlce W¢ did this by; 4 L¢Mlinulng lo roviow Ihe oulcfjmo of 4-&week evstomer evaluatlons conducled ￿rIng Ibe year. which ¢￿SIste￿i￿ rwed a nel 1x￿￿(A01 sc(*e ol g c(Nnpartsd t*nlli ari average of 8 In Iho previ(yJs yaar. 3.3. Slraloglc Alm: To Incr•ase the number of people using sorvlce W• did Ihis by.. Increa￿ng tho number of eonlael8 with customers Ir(m 37.26310 39.163. é I1￿re4￿g Ihe number ol nwi cugtomèrs from 3.533 10 3.746 sUpp￿0n9 839 cusionwy lo athio¥v Ihtiir goals. < Wo slgn po8led 1,384 cu5tonws lo pwlner seThices and made 4.319 rot•rral8. comp8réd to Ihe prov￿U$ yoar the r￿￿t￿ls recorded were 850 and 3.368 I￿rea$￿g the number ol •nquiiios via our websilo from 352 to 486 Conliniiing lo ryomole (XK serlicès across all sothal ffled￿ plalfwns and on our websltgs Trackln9 foi web&te vssi10￿ was affected kn Ihe 2023 10 2024 financial yw due to the swilch lo &ic*Se AnalytK5 4 arKJ the laundi of thg nffw EveryDay websile. Htr•ve¥ef. we sbl saw hKJh levels ol userg. The Chbrrty websile achieved 44.813 users. *thile Iho EveryDay Caro & Supwt bWJbgte achieved 17,747 users. 3.4. Stral•glc Alm: To achleve external recognltlon as a quallty provkhr of s•rvke• We did this by: r/ Mainlaining CHAS in May 2023 aNI deThK￿5tral￿￿ Ihat we ha(J an effectlve Hoallh & Saloly ma￿gem￿lI syslwn n place across Ihe Gioup. Maintainlng 130: 91K11 assessmenl ￿1¢h look pla￿ In Awl 2023. We were for d￿onSI￿abn9 further develjpmenl aDd lof the mawrily ol Ouf Systems and rrfoc6sses. 4 Comploling ns ond groups Wo￿1￿9 lo allovlaie Ihe clwnale cnsis n Norlh TynesKIe. < By achie4ing a Siher Award from N(¥th TY￿s￿le c￿nCH In It* Cwbon Reduclirm Awards We aim lo achiev8 the Award 4 Re￿aCIng two wtrol vehrles wilh two hybnd vehicles durlng lh8 yeai. LIs4w 70% 01 wppliws l(Kal lo us, mainlalnmg Ihe levels a¢h￿ed In Ihe kxevkws yeai. 4.3. Strategic Aim: To str•ngthen th• r•latlonshlp wlth partners We th￿ by klenlfylng 18 new partntrs during Ihe year arxl offemg a t￿3101114 serv￿eS. Age UK North Tyneslde Boifd ol Truslees Report Incon)orallng the Stralogic R•port For th• year ended 31 March 2024 4.4. Slrat•gic Aiffl: To work collabofalively to improve the Ilveg ol our customerJ We dld this by W￿1r￿) Wllh me￿)b￿S ol koy d8cisirJn-making B()ard8 and C?rThips Ih8t ryacl on older people IndiithnB.' North Tyneside Cabinet The kèy iiems raised al Cabinel meelinqs by Ihe Gr￿p Chief Execubve included t)ffenng10 5UPPOrt older people to engage In May eleclKJns and partiupale in the ¢ouncil's budgel engagement. whKh ￿le bolh laken up and acti￿ed Addi11￿01 funding lor the mosl vvlnofabk) pooplo In North TYn￿de. sperjfical fundiiig for n8ing energy cosls. was ￿lSed n ne*4 granls. Health & Wellbelng Board This Eloard locusett on d8vetopinq the ￿len￿talK)n plan lor the Equally Well Stralegy. Age UK North Tynesi(* are a key delivery partner lor th15 plan. 4 Agelng WelVLlvlng Woll Board ConliDiiing lo work on Ihe ddivery o( Ihe Agfftng Wfsll Siralegy. UK North Tynesido 15 a key delivery partnei lor Ihi5 plan. As Pfevicwly rewled. th8 Slfaleoy Includtss o118gPo¢1s of agoing well lor the hisl lime, Inclijthng h(MJying and transport. Tbe tof an Agw'ng Well Village and One Slop Shop 6 part ol all strategic partne￿ Flans as an exemplar ot Inlegiated seThKes. rf Mental Wellbeing in Lat￿ Llfo Board This Board conlinues lo ovefsee Ihe iniplemenlalion of Ihe Menial Wellbeing in Laler Lile Slralegy. Tho key task ol this Board was revknving and ￿pa￿li119 Iliis glralwy, 4 Olgllal Stralogy North Tyn•8idg This North Tyneside Council led ￿0Up aims lo (levdop a 0￿1￿1 Indusion Slralegy, wh￿h had Invesled In devoloping a bor￿j4h-w1￿e sijrvey lo dolom)Ino t1￿ levol ol digiial exclusi￿. Age UK Nofth Tyneside supported okjef p￿Jple lo coTrwlele tr* S4Nvey. The (xAc(%nes Inkymed the DwJilal Slralegy I borough 4 Ag• UK Brnnd P•rtn•r A5 an Age UK Brand Partner. we work we are M￿be[S of Ihe Age En￿and Assocotiw. ol which the Group Chlef Exoculive Is Co.Doputy Chaii of Ihp Execultye Cofrmillee The AEA prepafes an annual aclion plan of work Ihal rellecls how brand partners will wolk iogeiher lo benelil oldei Peop￿ fhis work Is loctssed on Ihe devek>wienl 018 Shafed SlrHle9y and Nelv+nrk A9reemenl lo sltenglhen Ihe ￿ttnd and our co1￿clIVe ollef lo oldtr peopl8. O Age UK Board of Trusto09 The Group Chief Execulivo Is ihe English Brand partn￿5, nominated Trustee. serving on Ihe Board of Truslw5 The Board 15 also vwy involve¢ in Ihe development ol Ihe Shared Slralegy. < Our Shared Futu This Is all Age UK brnrKI parlnors wothiry logoiher to dovelop a new Sharod Slralegy. whith will commence d￿Ing 2024-2025. The Age UK Norlh TynesM10 BoArd of Trustees ond sonKJf Ylaff have beèn he41vily Involved ID Ihe d￿e1c￿nI of t￿S new stialegy 5. Alm Fl¥•: To b• an •mploy•r ol ¢holc• 5.1. Stral•gic Aim: To r•cruil. inducl and support new staff and volunleèrs to glve them the be$1 possible start We dkl Ihls by: / Meeting Ihe demand tof expanding Sw¥￿eS by recfuiting 84 new stall. compared with 134 in 2022-2023. We have now hlred a rwuiler lo prnide a strong locus recnJitn￿l lo onswe we meg1 dwnand lor rx services rf RecruiliNJ 7 now volunt•i)18. 1>)mpafed TAlh 9 In 2022.2023. There fva5 be￿ litllo inlwosl from peoplo wanting lo berx)me a voknilgw. hc>*wver we are now athely advwlising speclfK volunleenng role5. Age UK North TyM•ld• Board ol Trustees R¢port ineorporalinq th? StrategiG R•port For the yoar •ndod 31 March 2024 4 A¢hleving kvi 8l•ff lurnowr in EveryDay Care & Suptmyt. cak%lated al ￿ avgrago 0124%. (0 (lecrea8e 012% Irom Ihe previws year} which ￿ t¢we¢ Ih8n the Sndustry a¥eraye for domlc4iary care 0130%, O TUr￿ver wrfhin the Chanly decreased lfom 29% v) the wevious yèai lo 26% In 202￿2024 This was 51111 h11￿ than antKipatfjd thje to the rosInK1￿ing ol leams and lundiry .2. 5trateglc Alm: To invest ln Ihe tralnlng and person•1 d•v•lopm•nl ol our Btaff and volunteers to h•lp Ihem achleve Iholr lull pot•nllal Wo dld thls by: O Ensuring availability ol all maNl•tory tralnln9 1¢* slaff and v(lunleers si￿0 we laUn[*￿d Access LMS trainYKJ. wo ha¥8 seen a synificanl increase in wmpkling mandaliyy training. achwived ￿ ol marKJalory training comparffll lo 60% ￿ 2022.2023. Ensuring that many uf w new vdiinlgors woro inducted into Ihoir SeThi￿ area by deltveiing S&￿ice-b3sed basic Iiainkn9 and *iducI￿n. ¥o￿nteer Onl￿rd￿g wo¢edwe Is alrrently undw reviwi lo provide a beller Inducti￿ experience. O Delivertng a G￿)up Inductlon all ￿aff and voluniews F¥ovid¢ng w￿D81 developffent trainu￿ through￿1 Ihe year 24 ￿l￿oyeeS C￿pleted Personal Developrnert Trammg ￿ 202Jth2024.' mwry Bre sbll in progress and wll be compleled m the nexl 12 10 18 mnlhs. O PrcHn￿lng ￿r Tranee M&kvbng fvlan¢ryW lo Mwk8liry Manager. a Markellng Apprenlice lo MafkellrwJ 011￿er. and D9n￿lia CrA)rdinatlng Officer to Demenb'a Ctr(hdlnat 5.3. Slrategic Aim: To cofflmunl¢•t• rogulafty with our slaff and volunlee We did th1• by: 4 ProdéJ¢iry monlhly brlefing8 by Ihe GioLP Chiel EX￿￿tIve and. where ne¢e5sary special bfiefings regarding pay changes < QuartgTly Manager meetings lo dIs￿sS Cffganlsat￿n wide performance, nsk, and strategic de¥dopments O Producmg whore no¢ossary a weekty Coro Brlofing on Ihè b&k ol SéniL¥ Lead8rship leam meeliiigs lo Updale slaff on sKJnifKanl Ch￿￿e5 ￿ a tlmeiy and 8lllc*vtt vray rf Running Better Health at lfilork campBigns IhrwtyN)ut year in vwi(ws [￿rns as email. sur4ey5. and leom oyenls which letal￿d ambassadof Stalvs 4 Managws hosl one.Io-one meetsn93 leam ltsfxK*oul the year. 5.4. SITalegic Aim: To rggularly •ngago •nd con•ult wlth our Siaff and volunleo Ille dld this by: Revi8wing Ihe Communlcalion and Engagement Strategy abwl c(rnwicat8 and 9Dgaqg wrth slaff and volunieefs Vlofkiiig wilb nLM 1fxhr￿lC$Y lo engage more (Tequentfy wilh everyC￿e In the g8ntsaiknn O Condi￿ting a volunleew 5urv•y to 851oblish Ykno wanted lo conllrw In their role and in whal capacily. The rests115 mfranl we reduced niimber of Yo￿nI881S ￿ have. txjl Il will allow us lo plac• voKml•ers in weas where Ih*r skils wère bèsl maiched Hosling slall nxjnlhly (x b1-m￿1b1Y leam meetings 5.5. Stfalegbc Aiffl: To Improv• lh• heallh •nd w411bolng of our slaff and volunleers We dld Ihlg by: S1￿CeSSfullY ma￿ta￿l￿g Ambassador slalus ol Ihe Bellef Heallh al ￿￿k progfamme 202￿2024. campa1￿8 delivwed inclurted cancer awafeness, q￿1 srnokffwj. Gel Ofl Yout Foel Bnlain. Montal heamh •war￿e$S month (wear li day} Ilnarte ayl (pensKm prwrabtyi Iqx felirwnenl in wiiunclion viith DWP. 10 Ago UK North Tyn•8kl• Board of Trustees Rep¢>rt Incorporailng the Slfat•glc R•port For Ihe yoar end•d 31 March 2024 Contlnulng to wcrfk I￿1h Anxlous Mind• where pay l¢x up to gx SeSsK￿s ol prole5sional advice l(Y Ihose slafl who are sullering Irom slfess. anx¢ly or menlal health issu05 We referrod 15 $1yets Inlo a mAnJger role. one Bppfenlre lo officer. ono (rffi¢or ID CO￿lF)310r 5.7. Siralegic Aim.. To r•cogn15e reward our staff ond voluntwrn Wo did Ihig by: Awafdinq care slaff wth a lurtnef h(￿Y rate I￿ease 013% dunry Ihe year. Runnlng empfoyee and vulunlgei ol the year awards and reco￿1￿9 [￿all$l$ and winners ai a lunch OV9nl k¥JslwJ by Ihe Group ChEI Execvtlve. . Alm SIX: To mak• North TynMld• •g•-frl•ndty 6.1. Strateglc Aim: To strengthen Ihe ¥olce of people In later Ille We did this by, Campa•giiDg ¢Jn 27 Iywov4V affO￿ng ￿der peGyle. 598 2.3. 4 Engaging regularly peOe In later Ille, see 2.1. CommunKallng rewlafty with p(*Jp19 in iilor lrfe, see 2.2. Supportlryi older peorAe lo vole In the May local eleclions in partnershlp wilh North Tynesado c￿n￿l. Supwriing older people Io Lwgo In Ihe North Tyriosical and sothal acliviiies We are addfes5ing Ihis by I￿king al ts￿r￿gh wnde Fthysical provisi(M IK*(ed to a palhway of sfjrv￿ enttbllng customers lo ioniain and engaged wrth our servtss Wa hav8 Inlroduceé a Ladies Lunch offer has ￿0Ved succ￿SIu1 and our inlenlioD will ￿ to create a smilar ffla￿ offw, This 894in¥l b landscap0 01 muHiple olfers whith are already In place In tho 4 kJcalillè8. Our on￿ing c￿S￿lIa￿On pr(Kess wll inlonn fuiure w)vBk)n. 12 Ag• UK North Tyn•sidè Board ol Truslwg R•port Inco￿OI￿¢1n9 tho Stratogic R¢port For tho year onded 31 March 2024 ORGANISATION FINANCIAL REVIEW 1. Overvlew Al the year erKI lh& Grw repyled an 0￿1￿11￿g $￿pIuS of £408k (bek)re e￿aptI￿al charges. gdnth5sos on Ihg pens￿ scheme}. compared with a suWus of £143k m 2023 A suiplvs ol £152k was tyiginally bud9eled for Ihe year. additional Inc￿￿ Genwglk)n Hnd efficie￿ieS acn)ss ts year erNired a posllvo result 01 £408k was athleved al Ihe yefjr ond 2. Incomlng resourc¢s Tolal incoming iesouices 2023-2024 were £9 77 MilK￿ compared *ilh £8 17 million in 2022-2023 The Incfease was mainly altribuiable lo an InuBase In iumovw ￿ Everyoay Care and Support Ltd sc*4lces, Our aril8bl8 Inconw gon￿al￿11 l¢y Ihe year was £1 Iok. we enrjed the year achrving £252k. 3. A53915 The Charity 8 a%8el$ are being held to enable it to carry Ixrt its objecbves The mty¥ements In fixed assels dunng the year are sel sn nole 12 lo Ihe xcounts. 4. Invmlmonts Tho Articles ol Associalion state Ih*. in lurtherance ol the otyecls Ihe Charrty shall have Ihe power lo -Inve8t f￿111•￿ not Immodrately r￿ll*red for its Durpose in or Up￿ wch Investmenls. secunlies ￿ PfOWrty as belhoughl hL sul4ecl nevertheless lo such Condli￿nS if and ￿ conse￿6 il any as may th6 lime belng bts Iinposed required by18W Age UK North Tyn&8ide hold au shwe5 In EveryO￿y Cthe wwj Siipwi Lld alKI Evwyoay Hlxnes Lld1908 nole 131 5. Pgn31on Agg UK North Tynesth has c(Nnphed wlh FRS 17 and dtselosed its pr(¥)OnK)n ol Ihe Age UK Flnal Salary Schenie ￿￿bIll1Y rhe Age IJK Relrfemenl Belief￿ SC1￿me has provid￿1 parlicpaling emplT)yor5 wilh Ihgir breakdown ol Ilie assels and liabililEes Isoo nole 21). The defined I￿nefit scheme ￿ dosed to new entranls and Ihe actuar*l valuat￿n ol Sche￿ defKil at 31 March 2024 Is £0 To Th￿In101n the stsiplus, lh¥ Chafrty Is rewired to make addibonal payment5 DI E5.017 per month over l 1 l rnonths 6. Reserves Tbe (ifoup Finance & Resourrns C(￿m￿e8. ￿ L*h*f ol the Board of Trustees. EYeryDay Care & Support Lld Board o( Direclors and EvoryDay èlrmes Lld Board ol Dlrecic*s. CDnducts an annuMI rèvithv ol Ihe 18v6101 rosefvgs lo enwro thal reserve5 are sufficient to address the fina￿la1 risks of the Chanty and ils ¥thdly ownèd subsidiary to ensure ihal Ihere are sufficent feserves lo ffl¥esl in Ihe ￿gan￿l$0n'$ develcymenl in line wrfh the 8lial¥9ic plan. T1￿ annual In March 2024 Cond￿led that Age UK Tyrwde th)uKI ¢ontsnue lo deswnaied fosorv•s eqvNalw)I bul lo inclease ncymal fevenue expendilure tcrf &2ch IndI¥￿ual cosl centye. Klus poltr¢hal 5ts11 redundancy cosis, In cash to Ihfets monlhs Rosor¥es PoSty Is revknvrtl annually In FebiiiarylMaTch In hghl ol the lindin9s and ¢£￿tu5￿￿5 of the R15k Audil Rrfmjrt and Ihe r￿mmendatI￿S from the Budget Rewi O The operatrrvj sur￿3 01 £408k was iecogThsed the yew. and 105ses on th8 pons1￿1 SLhtsnie w8f¥ reporled at £35k wfKh relumed a Group surplus of £373k for Ihe year UnreStncl￿ Genèral Fu￿1 in line wilh Ils pcAIty, Age UK North Tyneside neeos lo accumulalfj a ¢(￿lIngenCY reservo tqiilvalenl lo Iwo m￿th* of ￿lMa[ re¥enue expendiliifo plu5 Wtenlial stall redundancy costs In cash whKh wouhJ calculate lo E712k Bank balar￿e5 at 31 March 2024 less deterred Income and payfflenls In advaw are repofted al £1 millim *thi¢h 0xce￿5 Ihe larget by £288k 13 Ago UK North TyM•bdo Board ol Trust¢es R#port Incorpoiatlng tho Slratsgic Report For the year endèd 31 March 2024 O DO￿gnated Funds- The Charrty has Iwr deggnated f￿dS.. Ihe sIraleg￿ Oevdopfflenl Fund. R￿1￿C8m0nI Fund for propw1￿$ wllh Housing Respon%bLlitles. Charilabkn Servlco Oevolopmenl m Newcasll8 and the Property a￿j Delined B￿¢111 Fund IFurthpr detJls can be frAJnd in rKAe 19.} R051ricled Fiinds- the lunds balances are not av8i18ble gen￿al charlly use bul aro c￿lY OMpondab￿ in accordance wilh the ckniecilves by lh8 donor. lurthw details ol res1r￿led funds caTh be lound In nole 19. PLANS FOR THE FUTURE PERIOD Future dlrocik>n. chall8ng••. prlwill•s. and Ihroats 2023-2024 was the fourth year of the 2025 sttalegy, and a5 wo dellvei our pldlis fw 2024-2025 Ihis will n)ean greater public C¢￿5￿11a1￿Jn Jnd lo Inform ow Stralegc Plans 2024-2025 whith were aFvoved by Ihè ljoard of Trujlops. Ihe hthidbnes from Ihese plans induoe.. Through the Chartty In North Tyng8id•: Tu ¢onsJtl, engag6 with and be Ihe voice ol stakeholdefs on servlces and eampalgns vthlch Impacl ddor people In the propos￿ Age Fiigndly Tyw)eside trA)I￿gh. (Our CommuThly & Locality Engaganent LoordlThator WHI lead. Ihis wll fftf￿m and wr nexl live-year 8lralegy). We do Ihfj In partnership with HealltrAYalcTh Norih TY￿SIde To ¢onliriue lo pursue Ihe eslablishmeni ol a NetybTrJrhood Netth bawj ￿ Inlrxmal vduntoering whth dKecUy links inlo oui localiiy ￿an5. To conllniie lo wovith a h￿h-qUahty In1￿Mat￿N1, Advice & GuIda￿e servkn across the blyougli &nd wlhln Community Hubs We will conlJr)ue 10 5upp%xi cu$tcwners lo maximise their IK)usehold irKorne through unclaimed benefits lo Improve Ihw standard ￿ liwng Our Jm wlll be to be re9ardeO as the One Stop Shop. fcf older people. To r8duce SLtl81 isolalkjn arKI I(Thlin￿ by VOvKling swvices Ih818dtYfess sam6 01 Ilw lèelings lè.g BelrierKling, social groups. d￿T￿lba spe¢allc aclivrtios. oldw p￿pIe in pnson and an enabllng Sery1￿ via Care To safeguard pewè m IhelF communIt￿S alk**lng Ihom lo feel sale In th•r own Uswu out own aKI partnor $8rYlces i e T&WFRS. Safe & Healthy Hijmes el¢. To piovide dder pecyle wilh heallh and wellbeing services al￿ned lo thg NHS 10 Year Plan. lo pr(￿￿010 areducllo) In hosplal ￿l￿15s￿nS and ￿SUre Ihal (￿pIe fve lotvjer al hoffle whilsl malntaw)fftg lttelr indepeTMJence le.g. physical and S￿la1 acllvilies. demenlla and Admlral Nurses) To SUPPOfl rnoie pooplo lo live WKleponder* al hryne by do¥doping 8 HandYperS(￿ knice IEveryDay Hlimesl To Y40rk in parthwshp ¥*llh Ihe Cwers c￿tre and others lo provlde carer 51WPOrt arKI carer rel￿1 by weaslng Ihe numbef ol carefs accessjng wr dements8 and ￿m￿al Nurse 8erviG88 tlyowh c8rers' groups pr(y4Kllng acbvilies and olferlty sh¢yl boaks. Through tho Charlty In N•wca•ll•: To soek pBrmission fr(Th￿ Age UK lo th8fi9e Ouf nane lo Agè UK Nth¥c8$11è & Ntxlh Tynesldo. and10 115e lh8 brand fft Newc8811e. To conlnue lo wc** in palnersl4p Seaich Ne*caslle lo deVe￿P ow olfw and eslablisb a wtsence in Nffivca￿ To updale Artides lo exleThJ Our area d benellt. as well as UKMJallng To use prof+ls Irom EYeryQay Care & ￿ppOrt NtrKaslle contfacls lo employ a sernx m￿be1 of slaff To consurt and engage wrth all 5takehcthfS lo determine Ihe prlcxil*g lor dèlivery in Newcasllo To develop a new 2030 Stralogy. Budgol and Income Gonoralion Plan use Ihe [￿dingS Ir(xn Iho ￿gageffle V￿rk Through EveryDay Cafe & Support Lld lft North Tyne•ld•: To iefro*h Iho EveryDay LNing ServKe ￿OsS North Tyneskle To irKrease the gwwdlisl ¢aie al homo hws dolfvefed In Ihe communily by conlinuiry lo use Extra Care Schwnfts as Hubs Inveslry lurt1￿1 in hybrid folos. Tlws ￿TrI1￿1 ts SWI lo lendw dwiry Iho yeur 14 Ag• UK North Tyneside Board of Tru8te•• Report incorporating the Stral¢giG Roport For the year end￿ 31 March 2024 To mainlaiii the nurn￿r cl Exlfa Car8 Schemes Iho COM￿7nY ddivef5 cwe ￿10 a5 Hubs and I￿eS11n9 further In hybf ￿ roles Thts cryilracl Is subj'ecl lo lendfjr dunng the year To continue to dth¥er and irnpfove the specialist dem8ntsa sérvic• into Ha￿e1C*k Flace and Wofk lo mainta+n Ihg stheme al capacity To incrgase allerFdarus at Wellbeing Centies and lurt11￿ wslh Heallh and We15being hubs 8nd Community Heallh & Welln&%s progr8mme8 To V40fk In p*ln•r8hip wilh North T￿￿de Cwncll lo wiew and Imw)ve Ihe p8ihwoys 10 5UPPOrt hospital av¢xdance and a sale and lin￿lY discharw from hosprfal To Innuence the usé of Assisted Technok)gy In IrKlividual's homes as wi L4 caro support plann• 4 To rRfflirt and Inlegrale a Consullanl Admif81 N￿r5e lo develop and delivef A￿ UK NcKth TynèsKle's Men181 wel1b0￿g ii) Laier Lile Slralegy. and lead on speoalist M￿la{ welltjesiiy ￿r¥*ceS To review Ihe Calwmg Service arKJ make a deci%ry) fiucle al￿1 is Iijlure. do we relain an Inthwse s&viEe. expand ugn9 Ihe Und￿.¢￿p￿CIlY or move lo oul80urr￿ frum a hxal piovtdei? To conlfftue lo deliver a heallh and wellbemg prthJf8mme If*J wellbeiThJ centrès and extra care ￿herneS as well as engaging euslomef* n Ihe e.nmmtJnily To ￿gage} 8nd consull quartefty swlh cu51(NI￿r5. and fewl and IT￿l￿nen1 charye To supptyt the Charty'3 key &￿paign5 lo support the Health & Weubeing Slrategy In N¢Mth TY￿sIde and Newcastl# by11r ckl¥ry Ineqv¢ililio4 To 5llPPQrt the climate Gnsis ￿ North TyDeslde arKI Nv•Kaslle we will aim lo ieplace a fuilher 2 of Ihe Well- Belng Centre Mlni-8uses. To SUPPOfl thè ffjsearch pilol with Newcastle by In￿(alIng a Hospital lo Hr*ne seThlce wilh the current NHS dischargg mediune sorvlce. O To support Iho syoup ong4gemenl 4rKI ¢onsullalion pkns lo develop a 20YJ slrategy l(Y tho grotsp and Ihp r.OlTipany O To Implement luly all new dlgltal platf￿5 In line wth Ihe transkffma1i￿ wogramffte. Through EveryDay Care & Support Ltd In Newcastl•: To ex?and ttrio EvufyDuy Living Service In Newcastle. To expand Ihe Care al Home service ￿ Nowcastle In Ime wilh the new contr￿1 secured in November 2022. To mainlain Ihe numbff ol ExlrA Carv& Hou5iT¥ the company delrrfers care and support into In li wilh Ihe nryw conlracl. To explwe and sutThil any lurthw opwlunil*s lof new C(￿IraC1S vdthin home care and day c81e services In N￿Vea￿le. Through EveryDay Homo? to: To 5eciiro Registpred Housing Provider slalus and opefaie kn line withln thé hwylng regulations by investing in the company's infrasirLbclur6 To secure th¥ 4 $8villo Sired llals and WO￿ wt wlnershy *ilh Kwtxyi Hix¥io$ Io sUPPOrt cu$l(rns lo live Independenlly via a managem￿1 To use the North Tynesldo Markgt Housing Nee(Js Analysls io Identfy Ihè néeds Ihe conwany will Invo$l In O To Identify asseis I￿ acqulsllKm and rwrw)ddlhvJ nlo affordable hou&ng lor people In laler lile and dewelap an veslmenl stratègy lo secuie wuwlloD5. The pn¢￿ty rs lo purchase H¢ivekKk Plxe Through Ago UK NT Corporate Support: To embed the d￿131 Ifansforn￿l10n programme in Ilne wllh fv8 Slrale9y and plan to expand Iho dglal strategy 10 rn8ke Il knleracb.ve lor customers and lamdies lo access. To introduce arKI implemenl ne* lInanc￿l sollwaro lor Ihe (knup. To ach￿8 all exlernal {￿ality Sland8fds for the GfOUP. To sol up intomal Ouality Framewofk for the Grwp. To conlinue lo dellver Ihe Maikeling Siralegy In hne wilb Ihe new shared stralegy. ¥*fwking wllh the new Age iJK Nallonal BraTKI Communicali(x)s D￿eCtOr. 15 Ago UK Norih Tyno8ld• Boanl ol Trusteei Report Incorpoiatlng Ihg Str•tgglc Roport For ihe year end￿ 31 March 2024 Now webgle lor Evoryoay Care Support alkhw'ng the ma￿81%79 Team to c￿￿(01 I1￿ c￿1￿1 and InlBraclive Inlerface. Use mor8 vlsual wesenlations If(xn cust(Knern and empbyee8. away Irom W￿d5 on 8 PoweiPrynl. To siippcrfl w Peoplo Str81ooy lo locus on rttruilmenl and relenuon. Invèsling In a new rocrular rolo ta manage the end.tf>end pr￿e$S of ￿CId1m￿l Ibr￿gh lo inil*l <)ntK)aAknng Reviewin9 key polcles to SIT￿then t1￿ ￿ganISati￿5 P05ilion on si¢*ness and absure. To impn>ve cuslomef serwce acr05S the cYganWli￿, in ITh w￿h lh• Cu81(ww ExcellwKo Slralegy Ibro￿h the digilal Iranslomailon prcled. STRUCTURE, GOVERNANCE AND MANAGEMENT GO￿rnIng docum•nt• I he Chariiy s govemin9 document5 are rts ArtKles af AssoC￿n. Organi8ational struetuio T114J ClidTily IS managed on behalf of the Trustees by the (7roup Execullve. Dawn Mr.NAly IBading Senior Leadofship Teaffl mcludbn9 a Gioup Ch*1 Operating Oth"cer. Michelle Adams". He￿1 ot Finance. Sharon RobinsDn, He•1 of Quality arKJ Translonna1iL￿. Angela Dawson: Head ol EveryDay Care & Support. Kerry Parker. Head ol Chaiity Seryicos. &)nya Roo and Hoad ol E¥oryD8y Homo8. Phimp CuThan. Employment pollcies The Charity 09erates sevwal key efflpb0ym￿I policlos In¢lurfry Equalily Dtvwsrty & Incluwn and Healih & Salejly Pay pollcy lor senlor staff Tlio 80iiicI iicial slalemenls. Ihe TnJ*ee5 are requwed lo_ SeleGI Sull￿ble ￿L£ounting poluus Ihen apply them C￿$1￿181111Y ¢ Obsorvo Ihe melhods and prinoples in Ihe Chanlies SORP 2019 IFRS 1021. Make ILxIg￿1enIS and estimate5 Ihal are reasonable and pwdenl. < Slalts wholher applicab10 UK KcountwvJ slandwds have been tdlowed. subject lo any malefd departiJr8S disclosod and oxplained ￿ Ihe I￿ar￿la1 slatemenls. Prepcire Ihe Iinan¢ial Stateni￿lS on a g(yng C(￿ce￿ ba* unless l is inapprwi8le lo pIt￿me Ihal the charilable corry)airy Y441 conts'nue In opwalion. 17 Age UK North Tynesid• Board ol Trust••g Roport In¢orporatirMJ lh¢ Strat991¢ Rwrf For tho year ended 31 Mai¢h 2024 The Truslees are respons￿19 for leep￿9 adequale accwntyng r8cords Ihat d￿dOse wilh rea$￿able accuracy al any ￿ME1 the finanual FO￿1￿)n ol the charlts?blo company and enable them lo onsure ihat Iho fngncTral slalomonts c(xntAy wilh lh8 Compan*s Act 2(Th They a￿ also responwblo for 5aleguardry thè assels ol the charrtable ¢cThpany and herte for laiftg reas¢)nable gleps Ic* IhÈ weverfi(yi and delectw)n ot fraud 8nd clhw Irregularltlos. In so laf as Il* Truslees Ire aware.. Tlwe is no relev￿1 audil tnf(ymaton of wlw.ch the chaniable cornpany's aUdrt￿ is unJware. and The Truslees havo lakon all stops Ihal they (wghl lo have Liken to mako Ihem6elv8s wore of any rglevanl audl kn1cmlall￿ aThl lo eslablish thal Ihe a￿110115 aware ol Ihal Inlormalion. AUDITOR RObsC￿ La4Jlor kn￿ntants LiffHkd were eleclad as audllor lof Ihp gnsuy¥J ygw al Ihe Annual General Mg8iing in arcordance vlith secthon 487 01 the COmpan￿S Aci 2006. Appfoved by the Board on 15 Alig￿ 2024 and 51W on Ihelr behalf by: Atyson Sciirfield Chalr 18 Ago UK Norlh TynHld• Indepondont Audllorn. R•port lo the members of Age UK Morih Tyn0$1do For th• ygar onded 31 March Xi24 Oplnlon We have audlled Ihe finanoal statements ol Age UK Norlh Tyne*de (Ihe 'thartable company,) and rts subsKliary Ilt* 'group'l lor Ihe year ended 31 Ilwch 2024 whth c¢ynw8e th8 Statemenl of Financ￿1 Acuvitlès. Group and Chaiilab Cornp&bny. tho Balanco Sheel. Ihe Cash Flow Slatemeni and noies 10 Ihe linancial slalertwls. wY,liiding a summary ol 3ionrfirant acc￿nting rKJliues. The lIna￿l81 rep￿ling Iramework Ihal has been applied n Ihai Preparat￿￿n is appI￿ab law and UTriled Klngdom Accoun￿9 Slandards. inchJding Financ￿[ Rewling Star￿ald 102 rho Fiiiaijcial Roportinq Slandwd app(￿￿ble in the UK aiml ol Ireland {Uniled Kw&Jm Genwally A¢¢epled ACC￿n11ng PrèclKel In Our oplnlon the flnancial ¥tatementy: give a true and faw VEW ol the slate of the gr(X￿ s Bnd chAntaNe company's affa￿$ as at 31 March 2024. 8nd of the group's Incofflin9 resources and applicat￿n of rÈscxJfces. including Ils income and expendiltsre lor Ihe year then onded.. O have been pr(wty prep&ed in acc￿￿anCe wilh Uniled Kingdcth Generalty ACC￿1&d Acc(Kmling Practice", O haw¥ bo¥1i prepafod ￿ accordar￿ ￿1h Ihe re(wrnnents ol th8 C£wnpanl85 Act 2006. Bas18 for Oplnlon We conduclod our audrt In accor(lance with Inlernabon81 Sland8105 on Audrting (UK) {ISA5 IUKI) aThJ applicabte law Oiir responsibilit￿9 undef Ir￿Se 918iidafCs afe lurthef desciibed in the Audrtor s responsibilitses loi the aLJdrt ol Ihe linanclal slalemenlq 8ectK)n ol oui feix)rt. We we Indepeiideiil ol Ihe diarildblè c(ynpany in HccAYdAnce wilh the othical requiTements that are relevant io our audil ol Ilie financ471 slalemenls In the UK including the FRC'S Ethical Siandard, and we have luifilled our ￿haT ￿h1¢al respvnsibililws in &cordance wrth those requlrernw15. We b811gve Ilidl Ihg atsdil evidence we ha¥0 obtained is Suffic￿71 aryj 3pwoprlale lu pnyllde a ba31¥ fow our op'nion. Concluslons rolatlng to golnq concern Wo ngvg nolhing lo report in res￿1 ol Ihe f(knng mallors m relallon lo which Ihe ISAS IUKI reqwre us lo report to you wI￿e the Iruslees, use of the going basls of ￿L01￿￿'1￿ In tho prepara11￿ of lh8 ￿ancIal slalefflents is not appropriale, or Ihe Iriisieos have not dlx14)sed in Ihe ffinanc￿ Sta1￿￿115 any l(lonilfffjd m81enal wKeilainlies Ihal may casl gnificant doubt about the group's or ¢hwltable compary's ability to continue to adopt the g￿n9 concem bas13 01 a¢counts"rvJ lof a yéar ol al18ast Iwdve months ffixn Ihe dale Wh￿ finanual ￿aleMentS are authori5ed tor Issue. Othèr inlorniation Tho liuslees are r85FTh5￿1fj other in1(¥mali￿. The mI(xMab￿ comprises the Inf(Ymalion included in the truslees annual report. oitter than tho flnancial Btalemenls and ow auditor's resx)rt thereon. (￿[ Opini￿ ￿ Iho financlal stal8ffl811ts dogs nol COV￿ Ihe olhw in1(¥mali￿ and. excepl lo I￿ ex1￿1 olho￿lse explknily slated In our rep￿, we do nol express 1￿M ol assurance c(￿￿1￿5%]n Ihereon. In connedl¢M %*lth Ouf audil of the tina￿181 sl8lemenls. CAff resp￿*bI￿lY bs lo read Ihe othor ffilomialion and. In ¢Joing so, consKler whelhef lh6 011)ef In1￿Mall)n is malwally ncongslenl wilh Ihe finarh)al 51alernen15 Qr our knowledue oblainèd in ihe aiidil Of olheplwse appgar5 to bo malef￿￿ty misstated. If we Kjonllfy malorial inconsislenues or apparent malerlal m15slalemonls. we aro ruqutTod lo delerrnine whether theie is a mater￿1 Misslate￿ie￿I ITr the linalic￿l slalemenls or a malorlal ffliss1£lten￿nI of the other Informalion tt. based on worf¢ we havo perfoimed, we conclude that Ihwe is a material miw8lemÉnl ol Iho olhei InlrymalM)n, we afe iequiied lo rwrt lh* facl. We ha¥e nolhing io lep￿ in Ihts fegafd. 19 Agg UK North Tyn•sldo Indgpendent Audltor3' Report to th• m•mbov• of Age UK North Tyrnsld• For the year endgd 31 March 2024 Oplnlons on other malters prescdb•d by th• Companies Act 2006 In our opin￿}n. basod r)n the w(*k undertaken In Ihe cixirso ol Ihg audil. the fftlormatK¥n gNeTh In the trustees, report Ilncorpor•tr)g the th'rectors. refv￿) loi Ihe fmanual year loi trte rinancial sialemenly are prepared is consiSt￿t V4ith the finanaal aalernonls: I1￿1 ihe direclors. rep(*t has been prepared in accofdance *ilh wpllc•ble legal requiren*ntS Matters on whlch *ATO •rn r•quirod to roport by ¢xceptlon In Ihe lighl of our kncA¥ledge and underslandfflg ol tho group and pareftl chafilatde c(ry￿y and ts environm￿1 obtatned n the cowse ol the audit we have nol Klenbfied fftaieiial m￿stateMentS In the Owo¢iors' report We have nothing lo rew1 in resped ol fvJlty*lng ffl8tters in ￿l3{10n to th8 C{wnpan￿S Acl 2006 r￿￿rets lis lo ieport to you If. In our op1r1￿n. é adfjquale acc(xJnling reoyds have ￿1 t￿1 kepl tty Ihe parent charrtable company. or retums adequate lor ￿r audit have not been recoivod from brar￿he$ nol ¥isiled by us: Ihe Iii)Qnc￿l slalernents are not in agreemenl with Ihe accn Tynt Tyne and Wear N&2 1TJ i * oehK) 2o24- 21 Ag• UK North Tyngsido Statgment ol Flnancial ActlvStiès Fof th4 ygar ond•d 31 March 2024 Currenl flnanclal year UnrKlricted Restricted Designatad funds funds lunds Total 2024 ToLIl 2023 Notes Income and endowments from.. Donat.'ons and legacies Ch8r:table acllvlties Othpr Iradiro aclivilies Total income 24.584 2.098,61 7.458.252 24,584 2,289, 153 7,458,252 9,771,989 91.565 1,809.g46 6.274.468 .175,979 1￿,547 9.581,442 190,$47 •ndltu Rsses on Inveslments 22.869 Net Incomel(gxpondlture) for th9 418.380 {9,393) 408,987 143,138 Gross traiislers betwgon ftsnds Other r•cognl8ed gains I losses Acluarlal gain l (1055) on defined benofil ponsTon scheme Nel movemont in funds I35.￿0) (35,000) (32,000) 418,380 (44,393) 373,987 111,138 Roconclllallon of fvnds FvThl balances al l Aoril 2023 1.430.407 568.594 1.999.001 1.887,883 Fund balances al 31 March 2024 19 1,848,787 524.201 2,3T2,988 1,999,001 The statemenl of fina￿la1 actr'vilies indudes all gains and losses reccKJnised in the year. All 1￿me and expenditure derive Irorn conlinuing activities. The statement of fina￿lat adfjvltles also Com[￿1&$ with ihe requlremenl8 for an Ir£On￿ and exp8ndlture account under the Companles Act 20{￿. 22 Age UK North Tyneslde Stalem•nt of Flnanclal Aclivili•8 Forlhe year •nded 31 March 2024 Priow financial year Unrestrlcted Restrbcted Designated lunds funds fundg Tolal 2023 Notes Income and ondowm•nl• from". [k￿allon9 and lewes chantab￿ actsvitses Other tr￿l￿g ¥tl¥lllos Tolal Income 91.565 1,631,944 6,274.468 7,997,977 91.565 1.809,946 6,274.468 ,175,979 178 IJ02 178.002 6ndltur on: Raiwng flind5 Trading activrtles Charilablo acbv11￿S Total oxpgndllur• 5,102,191 2,765,827 7,867,818 5,102.191 2,953,51g 8,055,710 178.002 178.002 9890 9.980 Net gains I losses on iftveslments 22,869 22.869 Nel Incomg1{oxp•ndilur•) lor thg yo 1S3.028 19,890 143,138 Gross Iransleis belween lunds 349.259 1349,259) Othor r•cognised gaim I Io*• Acluarial gair71 (10s31 dofinryl benefil pens￿￿ schen Net movomenl In funds 132 000 132.000> 502,287 1391.1491 111,138 Recon¢iliation of funds FuThY balances al l April 2022 928 120 959. 743 1,887,863 Fund balanc0• al 31 March 2023 2Q 1,430.407 568.594 1.999.001 23 Age UK North Tynogld• Balanc• Sheet For the y•ar gndod 31 Mawch 2024 2024 2024 2023 2023 Notes Flxod assets TriTraible fixed assels Investm￿lS 12 832, 722 688.649 13 832.722 686,649 Current assets Sioe Debtors Cash at bank and ¥) harxl 14 I8.￿3 830.487 1.508.268 2.35T.698 7925 15 488 33S 1.312.070 1,808.330 Creditors: arnounls dug wilhin 1 ygaf 16 817.432) (495,9781 N•t curronl a$$ets 1.540.266 1,312,352 1372.988 1,999,001 Roserv•s Restrlcled funds 17 Unreslncled tunds G8nefal fijnds Evwyday Lare & Surwrt Deswnaled - strategic De51gnalpd- Pfoperly and penwn Totsl unrestricled funds 18 18 18 1 140 416 708,37 1 189,640 334.561 670,617 759,79) 189,$40 378,954 18 2.372.9&8 1,999.fJOI Tol•l 2.372,988 1.999,001 These financial stalement5 were apwoved by Ihe 8oard of Trustees ￿ .. . and are ￿ned Ihtyr tJd)al( by", UL LA￿QQ A Scurfidd Chair MLRo• Treasurer Company registration number: 01763579 The noles on pa9es 27 10 44 1(*m ol Ihese financial staiemenls 24 Age UK North Tyneslde Charlty Balanco Sh•et For the year ended 31 March 2024 2024 2024 2023 2023 Notgs Flxod J¥8ols Tangiblo fixtxl assats In¥eslments 12 13 581.558 562.122 831,562 562,126 Current a88et& Slod¢ Deblo C05h al bank and kn hand 14 1.215 850.￿)9 326.542 1.178,326 885 332.138 526 154 859.177 15 Credltors: ?mounts dtso wllhin 1 yo•r 16 -.(345 269). 182.092) Not curront assets 833,057 677.085 N•t ag8•18 1.664.619 1.239.211 Reserves Rostrlcl•d funds 17 Unre&lTKled lunds (￿￿er￿lI furKIs Deslanaled - slr818gc DesigfTraled - property and pensK Tolal unrèslrlct¢d lunds 19 19 19 1.140418 189640 334.581 638.617 189 640 410 954 1.664,619 1.239.211 Total 1.664,619 1.239.211 The99 fina￿la1 stalomènts wern apwoyad by the Board ol Tmslees and are signed on Ihelr behalf by: £LL)i i.LQo A &urtleld Chwr MLRo￿l Troasufer Company ￿gIstratk￿ Thumb￿. 01763579 Thg nole5 on pages 27 10 44 lorm parl ol Ihe6e financial slalements 25 Age UK North Tyno9ido Cosh Ilow slatemonl For th8 yoar ondod 31 March 2024 Nolo 2024 2023 Cash flows from operatèng actlvities Nw cash proylded by {used Inl opwaliNJ acbvliies 443.886 293,092 Cash flows from Invesllng activities Procfjcd￿ oil disp)sal ol invoslmoni PrLwrty Procoeds on th'sposal of fixed a55els Pui¢h8se o118ngth Ilxed a&8 N•t ¢a•h Pfovlded by qu••d In) Inv•sting •clivlti•s 39e.216 113.414 (162.021) 347.eAJ9 29.168 1276.856) 1247.688) Cash IIow8 from finanelng acllvllle8 Repayfflenl of borrowings 182,7141. 182.7141 Change In cash and cash equlvahnls 1￿.198 557.987 Cash and cash ewlvalenls at the beginnlng of the reportlng perhxl 1.312.070 7N,083 Cash and Cash gqulval•nt8 al th end of th• reporting perlod 1.508.268 1.312,070 Br•akdown ol cash and cash èqulvalonts Chcinge in cash a￿1 cash equtrvalents 1.508,268 1.312,070 26 Age UK North Tyneslde Noto$ 10 the financial slat¢menls For tli• yoar gndqd 31 March 2024 Accounllng poll¢lo8 1 1 Basis of preparation ol linanclal siatomenls The financwl slalw￿nIS hAYe I￿n propared In accordan￿ wrth ArL(yJnlirKJ and Rawrting by Chtinlies Sialemenl ot ReC￿erKled Pract￿ ap￿icable to chathes prepanng Ihaf accoLJnls in accordance with the Financial Reporting Slandard applicable in the UK and RepublK ol Ire1&￿d (FRS 102) Issued In Oclobel 201 g. tha Financial Re￿rt￿9 Standard applicable in Ilie UTrleO Kwigdcmn and Republic ol Ireland IFRS 1021. the Charilles Acl 2011. Ihe Cornpanies Aci 2006 and UK ￿rallY Acceptod ACCwnl￿g Praclice. Age UK N4Vth Tyn05idv meels Ihe definition ol a public benefit under FRS 102 The financ￿1 *atemen15 arFJ prepared urKler the hlstorical cost Conv￿tIl￿ or tyan&xtson valtse unloss olheThtrlso slalod In Ilie relv4ani accouniing rh)#cy n(￿￿8> Tho financial slalemonts are yeparod ￿ Sterfing which is the lunc1￿nal cuffency of the charity and rounded to the nearest £ The 8wnlTlcanl acC￿ntIng rdIc￿S 8pplied m Ihe preparol￿n ol Ihese finandal slalemenls are sel oul below. Thesè poI￿leS have been consislenlly appl￿ lo al yoais presenlf)d unle&s olhofWl%tI tslaipd 1 2 Preparatton of the xcounls on a going concern bas18 Ago UK North Tynoside conliniio lo manage iho risk 5•￿e Ihe slHrt of tho pnndr4mic in ma￿,h 2020. C19 SoNico Plany and onhanr.ed ¢onlrds romain XT place. In November 2020 a h've year finanoal proiecltoD w35 prepared lor ihe Board ol TrU#￿S as they IrM)ked at Ihe slrategc giovrth ol Ihe Charily and Iradlncj subsK118fl68 EveryDay Cafe & Swpryi Lld 8rKI Everyoay Flomes Lld partKulaity ￿ 2023-￿24 The crfganisalirm is proTreciing a surplus lor the year ended 31 March 2025 and Ss woiecled io have cash reserves 8bove Ils ReseThes P¢4icy largt)I Based on Ihe 8sse55menl taken place Ihe Iru*ees have cortluded Ihal Ihey can C￿lI1n￿o lo ad￿1 Ilie Conc8fn tsa￿6 In proparlng Iho annual rep(xl and awxmls. 1.3 Bas18 of consolidallon Thu urrAJp financial slatemonls C(￿S￿l¢al0 Ihe slatemenls d the chantable c(¥npany and rts subsidiary undeFL9king, EvefyDay Care & Suppori Ltd, a I￿￿-bY-l￿a ba51s. A 58pur8le Si8lèni8nl ol Financial Adivilios foi Iho cl)￿1¢Y Ilsell is Dol presenied because It￿ charity has lak￿ advanloge of Ihe exemplions afforde4J by secbon 408 01 C{xnPan￿ Acl 2006. 14 Ftsnd •lructurq The ¢*anty ha5 reslfthd lunds to acccrfJnt kn the d(Y*￿ requlrw the d(m￿lion must be spent on a particiilaf pijipose. All olhGf funds aro unftslrxled #icomo lunds. The lunds held in each ol ihese calegorias are thsdosed in Ihe Reserve5 Noies. Unreslncled funds comprise Ihose funds which Ihe Iiu51eas wo IreB lo use lor any wrpose lo furtherwJ¢o ih8 chanlabie obpc￿e9, Designaled lunds are amounls whith have b6Bn pul 8%'de 81 Ihe d1styetK￿ ol Ihe Ifuslees and 818 Iher(*fLYeJ nol olhor purposti¥. Reslrtcted lunds repfesent oronls. donatlTh18. legoclos asge15 whlch are allocalod by Ihe th)n￿ for specific Pufposes. 27 Age UK North Tynèsldè Note5 to tho fina￿la1 51al•m•nt8 For the yow •Trd￿ 31 M•rch 2024 1 S Flxed as8Ots All fixeil Hssels arg Wlltially recofded al (y)sl. Ilems uD(18r £500 in ¥￿￿e are genofalty nol capitaljspd. The cosl of nxod assots 18 depr￿1￿(ed tr4or thc oxpeclod yselul liwos ol Ihe asset os lollry• Freehc4d land Freehc4d bulklkna$ Equipment Flxlufes & Iilllrvjs 01r￿ eqyipmenl M(*or v8hicle5 Computw •qLMpmenl fKA depitriaied 5travJhl lino basls straqhl line bags strakjhl line bays Stra￿h1 line ba￿$ balafice bays line basis 12.5% 125% 12.5% 25.0% 33.3% AmortIs&li￿ Is calculaled lo vnlte down cost Igss eslimalod regthal ¥alue of all leases capable ol exceeding 25 yeais. as (oll(Y4VS'. Long leasohold I￿1 years ￿ lease Ifffm If les8 1.6 Impalrm•nt ol Ilx•d as8•t8 Rer.overable amount is the hithef ol fair Val￿16$$ Costs to sell and value in uso In asse5wng val(rfJ h u80. Ihe esbmaled luture cash IIow5 are dls¢oMled to Ihew prow)I valuo a we.lax discounl rale Ihal ref*cls ¢yrenl mafkel assessmenls ol the li￿ value ol nKbn0y and t￿ rlsks ¥)￿>1￿ lo the assel frx the esllmales of lulwe cash ncv*s hav8 been adwsted. 17 I￿￿$1M?nts Inve3¢M￿lS are IrKJuded In Ihe finaw81 SlateM￿ & cosl less provism any perman￿1 diminut1￿ ￿ value. 1.8 Slocks Slock afo Stalwl al Ihft lowth of cost and i￿1 ieallsablo value 4tei making provi￿￿ lof any (*)sdeia or 4ow movww ilem. 19 Dobiofs Tfade and othef (Sebtors we recogThsed at the settknwil afflo￿t thje after any trade discounl (*feTed. Prep8ymenls aro valued al Ihe amount prnpaKI any Irade 4Jisc(xnls due. I 10 Cash atbank and In hand Cash al bank and in hand incl￿eS cash afftl lerm thghly IiquKI investments wrth a sh(xt matuiity of Ihroe mtJnlh5 or less Irom Ihe ddle ol acquwilon LW opefHn9 01 the depoyl or gmilar acC￿nt. 1.11 Creditors and provisions Lrèdilors And yovBM)n8 818 reets￿l8￿ vthore the chadty has a ryesonl oblI￿l￿n rnsultrry from a past event that ￿11 wobabty resurt In the Iransler ol lunds lo a third party and th8 amount due to settle the obligatsl￿ can t* meawred cy ￿tKn*@d feliably cledrfc￿ and prov￿(￿)5 are ￿M￿llY fec(*3nlsed al Ihelr sett￿nIe￿l afler al(Thvlng lry any Irade dlsc(knts the. 1 12 Cowatlon t•x The charity Is exempt Irom Lax on ￿cOMe aThJ gams falhng wilhln Sect￿ 505 of the Taxes Acl 1988 ￿ section 252 01 lh• Taxati￿ oi fharpable Gains Acl 1992 to the extent ihal these are BPKAted lo ts charttablè oty0￿5. Thv group c(X)W14 ntos relieve Ihw lax habth'ly by mokiNJ Glft AKI payments lo Ihe pafenl charfty *ilhh ni ths of Iho yoar end 28 Agq UK North TYn￿k19 Not•s lo th• financial statemenls For the year ended 31 March 2024 1. 13 Penslons F(x defiiiod bun8fil 8ch¥nos th& amounl charged lo Iho Slaton￿nI ol FI)anc￿l A¢livily (SOFA) In iospo¢l of Pw181￿ cosls and Oll￿f posI-r*eff*nl benefiis ts Ihe osllmaled rewlar cosl ol pfoviding tho benefils accrued In Ihe year. adjusted io refle¢l w￿laIk)n3 Irom the Ixjst The interest cost expected ferum on asseis arè Include() In th8 SOFA. Pensloft scheine l￿bi￿lIeS are MeaSu￿d on an acluarial ba￿fj uswtg a prolec1￿1 unil nwlhod aiid arg discounled lo t￿11 Pfesenl valLt al a Cu￿8￿1 r8le ol relwn ￿ 3 high qualrfy CO￿or810 bond ol equivalenl lemi and ¢urrer¢y. Pongon schema assets a￿ measLwed at law va￿6 al lh8 balance 3heel dale. Full valual￿ns. by a prolesslonal aclu¥y. afe oblaw￿l al leasl every Ihree years. and updated lo rellecl ￿1(8111 condi￿On$ 81 pach bal￿e S￿et date Thti ponslon schm deFKXt is rewilsod in full al ihe balance sheol dale. Acluorwl gains afHI10s50s arlsina Irm) new valuat￿S and from updaling volu01￿n8 lo balarKe sh8ol dalo are recognised in the SOFA. For con1rlhutii￿ benefil schem85 the amount tharged lo the SOFA in re8F*d of pwsion ryjsls rewesents the amounl payable by Ilbe d￿rIlY in iaspecl ol It* yeaf 1 14 Income Irt￿ne is rcwyiiised wlion Iho charity hos onlillomenl lo the lund$. ally pEYlornwiKe c(xidilKMis ¥illaLhgd lo Ihe Ilem ol Inromo have be￿ fflel. rt Is pfobabkn Ihe incomo wlll bo ffjcelved and Ihe amount can be measured reliabty Income Irom governmenl and Olher giants %*thelher "c•prtaf' w "revenue- recognised %then Ihe Charrty ha5 eiibllenienl lo Ilio lund5 any porfomiance condi11￿$ allathed to Ihe 9ranl¥ liave beeii iiiel. il is probable Ihal 11)e Incwio *ill be roce5¥ed WKI the am(Kffll can be Mea5￿6d lollably and is not dglerrwj IrKomo from tradi￿ activit6es 18 recO￿lsed as aarnal (8s the reliled gcmxds and services are provKledl. Inleresl fecwvable Is f￿nIsed ￿ a iecwvabl• bJws When iho amounl can bè n*asured feliably - lth"s is r￿nallY upon ftollf￿atl￿ ol Ihe lnIe￿st paid ￿ payable by Ihe bank. Income fro￿ chantable aLlivilie$ iDcludo$ incomo feceiied undei conlracl or whwe Ilie entillemeiit lo grant lundliig Is siibjecl lo specA[￿ pwformance C¢YKlIliw5 15 rec￿alli￿d ?r $ oarned las the rololod guods and seTrl¢ps are pTh#Jed). Granl Inrxxne indudod in Ih13 ¢4legory pr(wides furKling lo surwrt ¢)Jst￿nor seTrice acllyllies arKI1g rwnised whore ttwe is an entill￿nI. certainty of recapl and Ihe amounl can be measuied th sufficbenl reliabflily. Income Is delerred when fd&l8d grants are receNed and Ihe performance condrtN)ns relaikng 10 Ils tsTrliUeffl￿l are nol yel moi. Oonations represent Cash ie¢elved kn re¥￿1 of spocffic ar>d genwal doTr3tK￿5 dumg the year. LegacTre8 have been recogniS￿l when AS￿ UK N¢Mh Tynoside ￿ fi￿lf￿d crf ils legal enliilemenl. Ihe amounl Is quantilldble and 118 uliimate is wnfwmed. G￿ntS ol a ie¥ernJ¥ natufg are cl￿11ed lo twAffle in pen(xJ to whith ihey felalè. 29 Ago UK North Tyn•91d• Noles to Ihe Ilnanclal •tal•m•nt> For thg y•ur ondqd 31 March 2024 1 15 Expendilur• Exi)p.iidiliire ss recognised (¥Ke Ihere is a legal ￿ I￿8truCb.¥e ￿Aigat￿)n lo mth a paymonl lo a ihwd party. rt Is probable ihal Sduemeni wlll be required and Ihe amounl of the obl4atwi can moasuied rel￿b￿. Expendrture is dassifrt under Ihe following hoadlngs: Costs ol raislng lunds compn5ed ol dirocl lundraising cosls investn￿l managernenl cosls. Expend6ture on charilable activihes includes the costs assoc¥aled wilh Ihe pmv1￿)n ol euslornac 8uppcKt $￿vICeS and inckKles b(*h the dwecl and sup￿1 costs ielaliry lo the ocli¥lll￿ of Ihe charity. Irreco¥wa￿ VAT 18 chargad 8s a ￿51 againsl the xlivity ￿ whith the expendiluro was wThrred. 1 16 Allocatlon o15UPPOrt co8t8 Support Costs aio Ihose fundions thal assist Ihe wuk ol Ihe charlly bul do nol direcuy undertake ctt8riiabl8 aclivrties. SupM costs ir￿lUde back off cosls. peis¢)nnel. payrdl Bnd govemance costs which 8upporl Ihe charity's 18nd Ihe group s) acknvilies. These cosls. whth have nol been threclly apr)orlioned. have been alloc8led ￿l￿een cost ol rai￿￿9 fijnds and expendituie on charllable ￿￿¥￿10$. The bases on whidi sopp(yl ¢0515 have beem alocaled afe sel oul in Ihe supp￿1 cosis nole. 1 17 Operating leases The cl)diily aiid Iho or(KJp cl&8wfy Iho leasln9 of eq￿r￿Denl as operating leases. the irtle lo whth remalns wilh the lessor and Ihe expected ecOn(Yn￿ life ol Ihe lease 1. 18 Jolnl ¥entui• Inveslmenls In jdnt ventufes are slated al the ch￿18t￿e ¢(Nnpany'• yharo of nel assets The charilable ompany s share ID the profil and108s of Ihe ioinl venture ￿ Included In Ihe consolidated slalemenl oi financial actlviiles the eq￿tY based mell￿. Crltl¢•l accounting astlmal•s and areas of ludgement In Ihe applicabon ol Ihe gf(AJP'S 4JccounI￿g p(AiL*5. 1110 Iru%lnes 8ro fequired lo make jUdg￿&￿s. eslimales aiid assumpllons ￿1￿51 Ihe carry￿g amount ol asseis and liatsli￿s that are nol readlly apparenl trom oihèf 5our¢es. The estimates and as9)cla￿l a5sumptlfM are bas￿1 on hlst(xical expefi*Ke and other factors Ihal 8re consIder￿ lo b8 1é18¥anl A¢lu81 r08utts may from #w5e 8*kn*es In Iha appli￿l￿n ol Ihe gfoup's accounlkng p)Ncl65. lh8 trustees are requred lo make14NJgements. estThates and a5sumpi*Ms ab￿1 the arn￿nI ol assels and babl￿￿S thal ￿e n(A readity apparenl Irom olher sources. The estimates and assrxialed 85sumplton8 818 baseA crfi his1or￿1 exporvjnce and olhw foclors that arè consldered lo bo wlevanl. Actu¥ resulis may drfler frcm Ihese estimales. Dofin•d ben•lll n•lon h•m• lia Tho presonl value of Ihe Lrjcal Government Pensk￿ Schènie ddlnèd bén91￿ l￿bIlItY dwènds ￿ a ntsm￿r ol factois Ihat are detemiined on an baslg uylng a Yar6Bly ol a$s￿IplI¢Ms. The assumpiK)ns used In delefmining the nel co81 (v)coml fcK pws1¢￿5 inthde the di5counl rate Any (*anges m ltsse assuffplK￿s (dixlosed In nole 23> WIN impad the carryln9 am¢xfftl ol the pengk>n lia￿lMY Company stwcture The company Is Iimilod by giiaranleo, Every membw ol the corrpany thndertakes lo conlribule lo the assets if Ihe company is wound up while helshe Is a rn￿ber QT Qne year ol ceasing ￿ bo a mombor. liL amount as may b8 requred exceedlng £1 Age UK North Tyne¥lde Notes lo Ihe financial slatomonls For the year ended 31 IAar¢h 2024 Donallons ilnre8lrlcl•d R•8lrlct•d Do8ignalod lund$ fund8 Total 2024 Total 2023 nds Donalir)ns I£NJXy 21,￿￿ 70.000 2.0 2.000 24.584 24,584 91,￿5 Ch*lt#bl• actlvltl•s Unfestrtded funds Reslricled Oesignatod flind8 funds Total 2034 Total 2023 clkj1llJb￿ trusts STwts c¢￿trad￿SLA 238.5J9 1,310.064 429,086 1.310.064 492,553 57,450 418,353 1.03£i.862 I￿orne I￿￿￿ tran&wx1 57.450 53.244 2.098.606 190.547 2,289,153 1.eA)9.946 Oihor Ir3thn9 activilles Unr•strtet•d lunds Re•lrlciod Des•gn•t•d lund lunds Totsl 202A Tolal 2023 I￿>me Irom EveryD4 . PrtJle.S8W*41 c*e wyort Ctilonng Incon Ronléil InrAJmu from Sale nf Sur￿ 11p.ms Olhftr Incf T.￿￿.593 145.7(>3 5,501 7,306,593 145.763 5.501 392 6.140.435 120,951 6,2?.0 162 7,458.2J2 7.450,252 8.?T4,488 31 Age UK North Tyn•zld• Notes to the Ilnanclal Stalemènts For iho yo•r ended 31 March 2024 7. Expondltur¢ on chadlablg activiti 7.1. Direcl costs Unrestricled Restrlcled Oosignated Fund• Funds Fund Tolal 2024 Total 2D23 Stall & volunieer cos Preinisos cosls Cfvethead costs Mot￿ y8￿cle 00919 Dopfec.I￿k)n Loss on disFrftsal ol fixed assels Mafkeiing & prOrT￿lI Fo(xl & provisons Audit lees Ltyal & protessi(Thl fees PTW & dgwelowenl vK*k ndry PL*thases l(ty ra.sal& 1,695.519 118.844 4ff2.610 2J,705 31,185 1.365 143.622 1,8Jg,141 718,844 473.830 23.705 40.578 1,385 2.150 6,053 10,920 29.519 14.054 23.231 1.717,285 755. 21M.808 23.315 40.141 2,fl70 3,494 4,732 8,520 38,339 60.474 33.746 ii.z20 6,053 10.920 29.519 119,851) 23.231 2.983.450 190.547 9.393 3,183.390 2.953.519 7.2. Support ¢08ts 2024 2023 Exocutivo 18am Finance HR & Ifuiniffjj fkthiTrJ & (g￿m￿l}call Qualrty 8 perA)mi8 Go¥trrn*Ke 147,307 168.351 147..'107 63.132 42,671 42,088 102.189 I￿,581 42,511) 34,0fj3 25,547 508,$08 Total 8UPPOrt costs 610,858 7.3. Govemanc• ¢￿t5 2024 2023 Stsff roLqlod costs Ltyl wulesslona fee8 Othor ¢osts 38.783 26.972 1.BY 26.046 19.9DG 67.e09 47,107 32 Age UK North Tynesld• Notes ¢0 the Ilnanclal stalem•nt8 For tho y•ar •nd•d 31 Alarch 2024 Nel Income Irom tradlng activlty of subtyidiary companies and a5$￿•al? company The charily ha3 a whclly thvned subsKl¥aries whth are reg￿1910<1 In England and Wales. Ev￿D￿Y Care & Support Ltd and EveryD8y Himes Ltd provtdes home care and chlénng s•Thirnq Io Adiills ol all age5 Everyoay Care & Support Lld EvefyDay Care & Supp(xl Ltd will donale £58U.120 (2023 - £606.595101115 wofils weraled for Ihe yeaf lo Ag6 IJK Noflh TyneSKle A surnmary of Ilie Irading resulls Is shown below. Audited T￿￿￿claI slalemtrlls will be rkd willi the Regi3trar ol CoThyan*5. Proflt and1088 accounl 2024 2023 Turnovgr Cosl ol sales 7.455.087 6.261.930 16.899.911) 15,655,33i S55.176 Net Profil 806,595 Balance shoet summary Flxed assets Cuirenl asse15 Cuirenl liabli118s 251,164 1.704,Olfi I.1t￿l.61[ {525.355 759.790 as8918 958,371 Fv¢ryDay Homos Ltd EveryDay Homtss Lld was incorwratèd (x) 21 February 2019. the ryjnpany ha5 roMaw￿d d(Mmanl fof the pencKI nthyd 31 March 2024 N*1 Incom¢ l •xpendilure Th• group surp￿5 I defkit 15 51aled after thaf￿ng i icrethtlng) 2024 2023 Dep￿}81K)n - (rwed assets 6S.523 fy],513 10. Audltor8' r•muntratlon Total audrtor's Ten￿neral￿)n amoun1$ lo ali authi leo of £18,020 (2023 £13.61)0 33 A9e UK North Tyn•sid• Notes to Ihe financi•l glalemenls For lh¢ yoar onded 31 Ili•r¢h 2024 11. Analysls of slall costs and 14•y m4n•g•m•nt r•muneration: 2024 2023 Total salary cosls 8nalyged by.. W8gQs &ilanes National Insurance contnbutty13 Ponsl(7n tsjnlrtbulicms 6.693.812 495.071 192.043 5.T32.1 171,664 6.320,298 7.380,926 The number of omployoes wtr¥) recei¥ed lolal empbyee be(￿rIt$ l¢xcluding employor p¢n&on eosls} ol fi￿r9 than £60.1MKJ is as fdlows. 2024 2023 No. £70.001 . £80 000 £80.001 . E90,OLK) No irusle6 fecthwed any rèmunerallcffi CY reiMt￿sefftenI of exr*nses (2023 £nA) The key managemenl P￿5¢Y￿)e1 of Ihe paieni tharrty C(XnPfise the Trustees. &oup Chi8f EX￿Ul1Ve and L￿Or5￿P Team. Tho l(xal employee beft￿ts ol the key manag8menl ol Ihg pafwl tharity wern £417.386 (2023 - £401.969). The avefage he&kninl ol pwsMs empknyed by ih8 grcw (Inckrflkng casual arml parf tsmel dwing the year was". 2024 2023 Ex￿￿11¥0 team Leadershp team Managers Co.oi(linalors Nurses Offlcer5 Assislanls 15 17 17 267 24 250 339 332 Ag0 UK North Tyn••kl• Notes lo the flTrancl*l $talom•nts For the year •nded 31 March 2024 12. Tanglblo fix•d •$8•t Group Freehold Land & Bulldlngs Fixlurgs & Fitbiigs Mol Vehlcles Total Cost or valuatlon Al l Apnl 2023 AdtJ¢tMJ 101,126 23.fAX) 1,836,097 276.856 25J.256 Dis[￿a$ At 31 Mdrrth XY2 63.3141 124,414 163.3741 1049.579 1.200.439 124.726 Depreciation Al l Ap￿1 2023 Ch8r(Je l(x Ihè 'SP05als 729.831 384.50r) 69.818 134,206) 420.1 Itl 35.111 22.404 1.149.448 101,615 (34.206) 1,218,B57 At 31 March 2024 739.224 Nol book value Al 31 March 2024 461,215 67,211 832.722 Al 31 March 2023 470,608 150,028 8fj.015 68Q649 Charily Freehokl Land & Bulldings FixtUfO8 & Fittings Motor Vehlcles Total Cosl or valualion Ai 1 Apnl 3023 Aldilions 1 200 439 344.962 63,754 123.¢J4(i) 43.191 1,588.592 63,754 123.546 1,628,800 ¥￿saI Ai 31 March 2024 12ThJ.439 385.170 43.191 Deprecl#tlon I 7073 Chargo Iho yoor Dlsposals At 31 M*ch 2024 729.831 9,393 267.625 28.223 29,014 3.544 1,026,470 41.160 (20,3881 215 4130 120.388 1.047.242 739.r24 Not book value Al 31 M¥r¢h 2024 481.215 1IXI.710 10.833 581.558 At 31 March 2023 470,108 77,337 14.177 562.122 35 Ag• UK North Tyne8ld• Nol•• to Iho Iln•n¢lal statemenls For tho year ended 31 March 2024 13. Investments Group 2024 Group 2023 Charity 2024 Charl¢y 2023 Inveslments m wfv)Yy cr*rnd suby4(Ji 250.004 250.004 14. Slock GfOUP 2024 oup 2023 Charlty 2024 Charlty 2023 18,943 1,925 1.275 f15 15, Debiors Group 2024 Group 2023 Charfly 2024 Charity 2023 Irddts ¢hJblrM Propaymts Accwe4J IwA) aj￿18 try qrnup ((ryi￿leS 178.338 319,615 332,534 105.868 43.232 339.2 99.086 199,511 27,226 524,706 850,509 41489 18.B59 212.184 830.487 488.￿5 332.1 16. Creditors Gn)up 2024 Group 2023 Charity 2024 Charity 2023 Trado 21S.$40 40.113 127.856 375.423 53.5(10 59.921 163,006 15,498 40,321 72.946 53.500 32.1 lJ.243 28,475 35.014 73,170 (Xhnr taxe% aFKI ¥(Kwl w"A*lly ALuuals Dolwed Incom 100.161 224.367 73,170 817.432 495.978 345.269 I82,0￿£ Doferred inG￿e ¢ompn'ses grants relalwy lo lutura p¥I￿lS or relaw not yet delwered Ago UK North Tynosld• No10S to the linancial statemonls For year 31 hlarch 2024 17. R•8lrlct•d lund• Year ended 31 March 2024 Al Al 511312024 114rL023 Incomo Expend¢turo Traii•lurn Balling8f Tru Flaadly Trust Age UK MCST Fundry s￿￿rnY f orce NHS- ICB DKJIU Tranq&)mMII FufKI B¥J Lutlory Cixnmlmity Fur#l- ng Botlor B*J Loll(Jiy Liirllng I NHS ICB HvHllh Intwlilies Grartf Izo.(yJoi (r2.500} 114,6231 113.7641 14 623 13.7n4 07.995 167.9951 37.011 137.0111 (3,1)00) (11.6341 {190.547) 190.547 Re5trlctod lund¥ Year ondod 31 March 2023 Al Al 311312023 11412022 Income Expendllure Trnnalors Bdllww TnL%I Headly Trust UK Lalw Lrfe Gog15 Aftn￿ Fvnks co￿￿11 tn*l s￿￿1￿ng ForLe¥ B NJ lott￿1￿ F￿andlY in Lw PkKos BKJ Lottory F￿d- Aw.] Bet*r BKJ Lollery Endry L￿¥￿n*￿# NHS LCG Ilftralthy H8brt8 10.(XIO 17.S]O 13,991 24.528 18.689 (10,(KK)I 113,991) 124.5281 118 6891 8.916 (8 916) 12 338 {12.3381 12 000 60.Q40 {12 000 160.040) 1178,002) 178,002 37 Age UK North Tyn•sld• Notos to the finan¢lal stal•meiils For Ihe year end•d 31 March 2024 Ro8trlcled funds 8alllng•r Trust This is funding Io 5UPP)rt Iho Oemenlo Connecthons Services aclivitl89. Headley Trnst Thffjlg the secoTrJ yew of a tY•n year fw Ihe ddivwy ol Ihe 1n1mli￿ arKI Advlce S(Jrvice. Ag• UK IACST Funding. This is one oil l￿ding lo supwi the Dwnentsa ConnttlKyns Swvl¢es dellver a¢lNi￿O8. Sportln9 For￿¥ Th18 is lh8 secorwj year of a year thlng In partwship wilh UK NOrth￿￿belI8ftd lo delivftr the Veteran Places. Pathways and Pecwe prclocl NHS - IC8 Olglial Transformallon Fund: Thos Is one olf lundry lo supwl the D￿lIa1 Transl￿rnat￿m Priect Ihfj new GRM and Care Rust￿bI￿ Syslem. Natlonal Lottery Communlly Fund - RC North Easl & Cumbrlan reglon: Ag￿g Beller Pioiecl wilh one y88r lundlng 10 5UPPOrt devolotwnenl WKI Sli￿twe orf ￿ts¥llY delivwy lor Ihe Slraletyc d8veh)pm6nl ol the Ag&ng W611 Village ai 8ockworth, Blg Lottèry Endlng Lonellness Th"s is a 4 year ￿Qlect W￿kno in partnership wrth VODA Sl￿p￿ting Beliiendlng Serv￿•S wilhin Nfxlh Tyneside which ended ffi June 2023 NHS IC8 Heallh In•qualill•s Grant. ThLS ts a w£yking m partn9￿￿1P wllh North T￿SIde VODA lo develop and ddivor activities prograrn tailor 50+ ftsSKl8nls for I(x)g￿ lerm engag￿en1 suslainjjlylily. Age UK North Tyno8ldo Notes to the financlal stalements For the year ended 31 March 2024 1B. Unr¢strlctad funds . group Year ended 31 March 2024 Al At 114r2023 Income Exponditure Trnnslgrn 311312024 Unfesirfcted funds Gwiuial luryj Fverylay CArp a Sukyyl 670.617 2.126.355 {2.263.1511 759,790 J 7 455 087 J (13,8gg,Jl 111 1,430,407 9.581.442 19,163.062) 606.595 l￿)6.fJ95 1.140.416 708_371 1,848,787 Deslgnaled funds Property and penslon lund StTiiluiJK'. lknvotOF￿nI furKI 378 954 189640 144,3931 &94,561 1813,blU 568,594 {44,3931 524.201 Tolal UnrnStrlcl￿ funds 1,999.1101 9.5B1.442 19,207,4551 1372,988 Unr•¥triclgd funds - group Year ended 31 Maich 2023 Al 11412022 At 311312023 Income Expendlture Translern Uniegtricied funds Genaral fund Evoryday Care & 411.778 516 342 1.753.460 6.267 386 8.020,846 {2.765.6271 15.102.191) (7,867.818) 070.617 75g,790 1558.1951 349.259 928.120 D•8lgnated funds Prt)perly and pen%on fund straleg￿ Development furMI 840.103 119.640 959.743 <9.8901 1451,259) 70,000 318,954 189,640 56B,594 19.B9D) 1349.259) Total Unrnslricted funds 1,887.863 8.020.846 17.877.708) 1.999.001 Unreslrictgd funds All swices are holding res8r*o8 in lin8 Ihe or9anisalK•ns reserves w1￿y. This means thal each piolecl Is holdiiig two m￿lh5 n(Ymal lever%￿ expendit￿e plus pol￿1￿1 slall re￿ndartY cos15 Wl feserve. file Iwo months normal fevenue expendilwe ￿ calcula1￿1 usiiig Ihe ploi￿le￿ expendiluwe l(Y each prc48cI lof Ihe ￿xI rinancjal yoai Mdino 31 Mw¢h 2024 Deslgnat•d fund* The property fund repTewls Ihe nel value of the freelM)Id propenies18ss ihe nKlrtgooos folaling to those properties 39 Age UK North Tyneslde Notes lo the financial statemenls For the year Md•d 31 M¥rch 2024 D88lgnatod lunds (contlnued) Tho slrnt0g￿ dovek>pmer* lund is10 SUPWt 10 2020-2025 Siialegy. o)vwlng. Establishing EveryDay Homes 88 8 Rwed Social H￿*nO wowtjer Backwufih Agthr)g Wo11 Villagg and crea11￿ of a W￿￿1n9 Hub wdl provth communlly based ovenl81ive aclivilies • Inveslmenl in a new transwl Iled wlich Is carbon neutral Dlgllal solullons 10 ertharto our cuslomer and ex￿anc8. and acliieve ell*wncios th9 Gr(y4). The final Salary pOns￿n scheme l￿bIlItY ew81s Ihe act￿￿1&1 Valual￿n recogni￿1 on Ihe balance sheel. 19. Unrestricted funds - Chariiy Y•af •nded 31 March 2024 At 110412023 At 3110312024 Incomo Expenditure Transfers Unrutrlcted funds Genar* tund 838,611 3.e42.431 13.172.630 32.000 1.140.418 Déalynaled funds Prooefty and pensh)n lu￿1 S1faleg￿ Dovelopmani lund 410954 189,640 <44.393) (32.(X)Q 334,561 180.840 600,594 524,201 Total Unrestrkted funds 1,239.211 3.842.431 (3.217.0231 1.664.619 Year ended 31 March 2023 At 110412022 At 3110312023 InGomo Expgndllur Transf•rs Unreslrict•d funds Gonofal fund 1,371.118 2.850.944 {2.972.959) 349.259 638.617 De8lgna14d lund8 Property and pension fijnd Slralegic Devdowenl lund 840.103 119.640 19 890) 1419.2591 70.000 410.954 189.640 959.743 19,8901 1349.259) 600. 594 Total Unrestrlcted funds 1.371.116 2.850,944 (2,982,849) 1.239.211 40 Age UK North TY￿￿Ide Notes lo Ihe financlal Siatomenli For Iho y•ar •nd•d 31 Alarch 2024 20. Analy•l* of n•t a•i•tfj betw•en funds I¢￿tInUed> For Iho year onded 31 March 2024 Unfesliicled ReBlrlcled Designated Fijnds Funds Funds Tolal Funds Tarylble fixed a5soIs Nel current assets 497,161 1 350 626 1,848.787 334.561 189.640 524.201 831.722 1,540.266 2,372.988 21. Penslon Dellned contrlbullon 8chomo The group OPRralos a defir￿d ¢￿{r￿lIK￿ wision t4an lof bts employèes. Tho amounl re(x)gni%eé as an eX￿n5￿ in the Defi(MJ was £130.115 {2023 £122.786) ooflngd beneflt scheme The group operalès d defined benefil schwne in Iho UK A lul actU8rd valuati(x) of th& of Iho Age Concern Rotiriynonl Benofil Schomo was carr￿d oul a5 at 31 March 2019 and tho resulls of Ihi5 valuation have been Updated 10 31 Marth 2024 by a quithlled rtopondenl actu￿ A3 fequiTed by FRS102 Ihe defM￿ benefil Iiobllilies h8vo bfjen ffloasvrod U￿ng tho prclecled unil melhod. The schème closed to nthv ontrant5 8nd further benefit accfual The Osclosures belcMY is wovlded in r85prfI of Aqe UK R￿Ven￿nI Benefit Scheme ("the Scheme.). Total cosls r•cognised in Ihe period: 2024 £'ooo 2023 £'ooo Current service costs Pasl seNice cosis 10 14 oiher [￿￿nCe costs Pension ey4)onse racffjn15ed as an expense Amwnl rfwlsed a5 olher c(Mnpreh&vsrie incoft Tolal recognized 10 14 (45) 135 146) 1321 The amounts r•cognlsed In the balance sheel are as follows: 2024 £'ooo 2023 £'ooo (2.053 2,187 Falr value ol schem8 liabililjejs (2.010) 2.19) Falr value of schomg assets Surplus In Ihe schemo {nol re¢ognlsed) 120 134 41 Age UK North Tynesld¢ Notes lo tho finan¢ial statemenls For the year ended 31 March 2024 Chango in pr•sent va￿• of the defined beneflt obllgallon- 2024 £'ooo 2023 £'ODO 2.580 op￿n9 defined bene&1 ObIKJa￿n Inlwest ts)5t 2.053 97 70 Aauanal (galnyloss on ￿harne haba1￿$ Benefjls (kKhJding alp￿$08) Llabllltl•s In 8¢h•me al end ol the year 19 1464) {113) 2,053 {99) 2,070 Change In 18lr value of Sehemé assets 2024 2023 £'ooo Opening fw Val￿ ol s¢h&ne assas Expected fetum on schffino assets Acluanal IkJssesyg81ns Elliployor ctyilnbii1i￿S Boiiofits paid Iindudry exper￿￿> Total markel value of assets 2.187 97 2.735 70 (40) 15511 1109) 2,190 (1271 2.187 Ma￿r categorles of scheme assets as a percentag• of tolal ass•ts 2024 2023 Equllles Diversified grThvlh G1ft5 and bonds 14_5 63.7 70.2 Infra￿A￿Ure 13.4 13.0 Casli 100 100 2024 £'ooo 2023 £'ooo The aclual relum a55els kN the yew véa$ 57 1481 > Prlnclple actuarlal •sgumpllon• at th• bdanc• •hwl d•1• 2024 2023 otsc￿nI fate 4,85 Rale of Increase n paymenl ol pre 20[￿ ponwry Rate ol IrKr•ase In payment ol pos121￿ pensions lnl1ali￿ rale IRPI) Inflabon assump1￿ {CPI> 3.70 2.10 3.25 2.45 42 Age UK North Tynesld• Notej to th flftanclal slatèments For the year ended 31 March 2024 Th• •98umgd lifo expectations on rellrefflent at ago 65 2024 Y•ary 2023 years 86.8 Reilr¢ng loday- males ReliTing today- females Reiliing in 20 year5 - matos Retlring In 20 years - Iwna108 867 88.8 88.0 22. Commilments under operaling leases Ai 31 March 2024 1110 company had l