2021-03-31-accounts - Wandsworth Citizens Advice Bureaux Limited

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			Pages
Report of	the Trustees		1-11
Auditors'	report		12-15
Statement	offinancial	activities	16
Balance sheet			17
Statement	ofcashflow		18
Notes to the financial		statements	19-36

Luc Harmer			Chair			A ointed	1 November 2015
Jonathan Mo ford			De ut	Chair		A ointed	25 Jul 2018
Ben Dulieu						Appointed	21 November 2018
Guy Conway						Appointed	23 November 2016
Susan Marshall						Appointed	23 November 2016
Dylan Brooks						Appointed	21 November 2018
Lauren Beth lannarone						Appointed	28 July 2020
Kalai Chau			Treasurer			A ointed	28 Jul 2020
Sumathi Narayanan		Menon				Appointed	28 July 2020
Susan Jane Wixley						Appointed	28 July 2020
Retired Trustees
Gaynor Nuimata			Trustee			Deceased	13August 2020
James Spybey			Deputy Chair			Retired 7	December 2020
Makoto Takano			Treasurer			Retired 7	December 2020
Senior staff
Mary-Ann Foxwell			Chief	Executive
Hannah-Leigh	Morgan		Office	Manager	and	Appointed	Company Secretary 28 July 2020
			Com	an Secreta
Beth Rattigan			Head	of Projects
Tom Se urola			Head	ofService
Bankers			Barclays Bank pic				CAF Bank
			83Wandsworth		High Street		25 Kings Hill Avenue
			London	SW182PR			Kings Hill, West Mailing
							Kent ME194JQ
Auditor			Hartley	Fowler LLP, 4th Floor		Tuition House
			27/37 St George's Road, Wimbledon
			London	SW194EU

		Notes	Restricted	Unrestricted	2021	2020
			E	6	6	F
Income
Donations				695	695	2,308
Charitable activities: advice and			919,055	614,738	1,533,793	1,314,028
Other trading activities						8,844
Investments				2,820	2,820	4,024
Total incoming	resources		919,055	618,253	1 537308	1,329,204
Expenditure
Raising funds		7, 8		(19,338)	(19,338)	(20,389)
Charitable activities Total expenditure		7, 8	(919,055) ~91,	(533,237) i552,575i	(1,452,292) ~1,630)	(1,269,177) ~11,28liHN
Net income				65,678	65,678	39,638
Actuarial (losses) Igains on defined				(31,925)	(31,925)	3,857
benefit pension Net movement	scheme in funds			33,753	33,753	43,495
Reconciliation	offunds
Funds brought	forward at 1 Apnl 2020			387,752	387,752	344,257
Funds carried	forward at 31 March 2021			421,505	421,505	387,752

As at 31 Iliarch	20	21
					2021	2020
				Notes	6
Fixed assets
Tangible fixed assets				12	35,471	44,468
					35,471	44,468
Current assets
Debtors				13	76,059	130,435
Short-term deposits Cash at bank and in hand					315,905 572,105	312,600 217,436
					964,069	660,471
Creditors: amounts	falling due within one year			14	(460,483)	(224,360)
Net current assets					503,586	436,111
Total assets less current liabilities					539,057	480,579
Creditors: amounts	falling due after one year			14	(14,400)	(21,600)
Net assets excluding		pension	liability		524,657	458,979
Provisions for liabilities and charges
Defined benefit pension		scheme	liability	15	(103,152)	(71,227)
Net assets					421,505	387,752
Funds ofthe Charity
Restricted funds Unrestricted funds Pension reserve					524,657 ~703,1527	458,979 ~71227.
Total Charity funds				10	421,505	307,752

							2021	2020
					Note		f	f
Cash flows from operating			activities
Net	cash used in operating		activities		A		370,577	72,830
Cash flows from investing			activities
Interest from investments							2,820	4,024
Purchase of property, plant			and equipment				(15,423)	(7,200)
Cash placed in short-term deposits							(3,305)	(84,763)
Net	cash used in investing		activities				~75,900	~07, 939
Change in cash and cash			equivalents				366,669	~15,700)
Cash and cash equivalent		in the beginning		ofthe year			217,436	232,545
Cash and cash equivalent			at the end of	the year
Notes to the cash flow statement
A	Reconciliation of net income to net cash flow from				operating	activities
							2,021f	2020f
	Net income for the reporting period						65,678	43,495
	Adjustments for:
	Depreciation						24,421	17,300
	Decrease in debtors						54,376	50,462
	Increase I(decrease)		in creditors				228,922	(34,403)
	Bank interest receivable						(2,820)	(4,024)
	Net cash provided by operating activities						370,577	72,830
B	Analysis of short-term	deposits
							2,021f	2020
	Short-term deposits at		beginning ofyear				312,600	227,837
	Movement						3,305	84,763
	Short-term deposits at		end ofyear				315,905	312,600

4.	Income from charitable	acti	vities
				Restricted	Unrestricted	2021	2020
				E	E	E	E
	Grants and contracts for advice and advocacy
	Wandsworth Borough Council				540,738	540,738	516,728
	Macmillan Cancer Care			187,263		187,263	195,624
	Trust For London			27,652		27,652
	Big Lottery Fund —HTC			147,849		147,849	122,407
	Roehampton Community	Capacity			60,000	60,000	15,000
	Wandle CCG			73,250		73,250	73,250
	Battersea CCG			28,733		28,733	28,733
	West Wandsworth CCG			29,360		29,360	29,360
	Roehampton University -	Student Vole.			14,000	14,000
	The London Community			2,116		2,116
	City Bdidge Trust
	Major Trauma Advice			16,680		16,680	58,122
	Earlsfieid - Foodbank			11,916		11,916	9,750
	Citizens Advice —Windrush			33,073		33,073	975
	Citizens Advice - Help to Claim			138,932		138,932	135,341
	London Catalyst
	Wandsworth Council —DEFRA			25,000		25,000	14,000
	Foodbank - Wandsworth			19,178		19,178
	EU National			93,495		93,495	34,233
	Foodbank - Henry Smith			58,833		58,833	59,067
	Foodbank —Trussell Trust			25,725		25,725	21,438
	Total income from charitable		activities	919,055	614,738	1,533,793	1,314,028
5.	Income from other activities
				Restricted	Unrestricted	2021	2020
				E		E	E
	Miscellaneous						8,844
	Room hire
							8,844
6.	Investment income
				Restricted	Unrestricted	2021	2020
				E	E	E	E
	Interest income				2,820	2,820	4,024
					2,820	2,820	4,024

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Net income /(expenditure) for the year	Net income /(expenditure) for the year	Net income /(expenditure) for the year
This is stated after charging
			2021	2020
			5
Operating lease	rentals
Property			26,400	46,620
Other			10,240	10,788
Depreciation			24,421	17,300
External Auditors'		remuneration
~ External	Audit Fee		4,500	4,500
~ Non Audit		remuneration

Staff costs and Trus	tee Ex	penses	penses
No emoluments were	paid to	the Chanty's			Trustees		during	the		year (2020:	anil).
No travel expenses were reimbursed			to the		Chariity's		Trustee		during the year (2020:5192).
											2021	2020
Staff costs during the Saiariies and wages	year:										985,587	545,915
Redundancy costs												3,125
Social security costs											88,546	75,351
Pension contributions											69,961	55,010
											1,144,094	980,405
											2021	2020
Number ofemployees	who earned		between		F50k —570k during the year						1	1
Key management personnel		received benefits				during	the	year		of:	160,420	159,280
The average monthly	head count was 37			staff		(2020 33)		and	the average		monthly
number offull time equwalent		employees		during the			year	were		as follows:
											2021	2020
											No.	No.
Generating funds Charitable actwity											0.6 29.6	0.5 26.2
Governance											0.9	0.7
											31.1	27.4
Average number ofe	ployee	s										33

Fo	rthe year ended 31 March 2021
		ease	o		ompu ers
		Building	and		and IT	Furniture and
		improvement			equipmentf	equipment F	Totalf
	Cost
	At 1 Apnl 2020	95,215			32,784	18,417	146,416
	Additions in year				15,424		15,424
	Disposals in year
	At 31 March 2021	95,215			48,208	18,417	161,840
	Depreciation
	At 1 April 2020	(52,499)			(32,784)	(15,565)	(101,948)
	Charge for the year Disposals in year At 31 March 2021	(14,957) (7,712) ~5 ~8, 9 )				(1,752) ~18, I )	(24,421) )126,369)
	Net book value
	At 31 March 2021		9		112		35,471
	At 31 March 2020	42,716				1,752	44,468
	All tangible fixed assets are used to fulfil	the Charity's		obiects.
13.	Debtors
						2021f	2020f
	Account receivables					40,141	66,751
	Other debtors					13,014	52,194
	Prepaid expenses					22,905	11,490
						76,059	130,435
14.	Creditors
						2021f	2020 f
	Amounts falling due within one year
	Bank overdraft					(53,089)
	Trade creditors					(45,252)	(13,437)
	Other creditors					(19,644)	(15,910)
	Deferred income (see Note 16)					(195,179)	(64,124)
	Accruals Taxation and social security					(87,658) ~59,661) ~465483	(83,396) (47,493) ~38)
	Amounts falling due after one year Other creditors					)14455)	~21.638

Notes tothe financ	Notes tothe financ	ial	statements
For the year ended		31	March 2021
15. Defined	benefit pension		scheme liability
				2021	2020
				5	2
Defined	Benefit Pension		FRS 102	(103,152)	(71,227)
16. Deferred	income
				2021	2020f
Deferred	income brought		forward	(64,124)	(84,339)
Amounts Incoming	released resources	to income dunng the year deferred in the year		64,124 ~795779	84,339 ~54,724
				~779 .179	~54, 724

Analysis	ofnet assets b	etween funds
		Restricted	Designated	General	Totalfunds	Total funds
		funds	funds	funds	2021	2020
		r	8	8	5	6
Tangible	fixed assets			35,471	35,471	44,468
Current	assets			964,069	964,068	660,471
Current liabihties Non Current liabilities				(474,883) ~723, 7527	(474,883) 103,152	(245,960) (71,227
Net assets at 31 March
2021				421,505	421 505	387,752

For	the year ended 31	March 202	1
16.	Statement ofFunds
			At 1 Apnl	Incoming	Outgoing	Gain (loss) on	Pension	At 31 March
			2020 6	nisourcesf	resources 2	investments 6	adjustment	2021 6
	Restricted funds:
	Macmillan Cancer Care			187,263	(187263)
	Big Lottery Fund - HTC			147,849	(147849)
	London Community Response			27,652	(27,652)
	Wandle CCG			73,250	(73,250)
	Battersea CCG			28,733	(28,733)
	West Wandsworth CCG			29,360	(29,360)
	Malor Trauma Advice			16,680	(16680)
	Citizens Advice - Help to Claim			138,932	(138932)
	Citizens Advice BE IS funding			33,073	(33073)
	The London Community			2,116	(2 115)
	INandsworth Counal-	DEFRA		25,000	(25,000)
	Foodbank - Wandsworth			19,178	(19,178)
	Foodbank —Earlsfield			11,916	(11,916)
	Foodbank —Henry Smith			58,833	(58,833)
	Foodbank —Trusseg Trust EU National			25,725 93,495	(25725) ~93,495
	Total restricted funds			919.055	~919,055
	Unrestricted funds:
	General funds
	Free funds		458,979	618,253	(552,575)			524,657
	Defined pension benefit scheme		(71227)			(31,925)		(103,152)
	Total unrestricted funds							421,505
	Totalfunds

For	the year	ended	ended	ended	ended	ended	31 March	31 March	31 March	20	21
18.	Statement	of funds					(continued)
	Purpose of		restricted					funds
	Macmillan	Cancer				Care							To provide benefit advice to cancer patients at St Georges and Kingston
													hospitals
	Roehampton			Community					Capamty		Fund		To develop community capacity in Roehampton, helping	community
													groups to formahse and the community to come together	in order to
													estabhsh an mfrastructure that provides better support for local	people.
	Big Lottery Fund	Fund			—Help			through		Hardship		Cnsis	This project is funded by the National Lofiery through the Big and provides advice for people in hardship crisis, supports	lottery fund training of
													community volunteers in first aid and co-ordinates a hardship crisis
	Wandle CCG												Provision of an advice service for patients of Wandle GPs.	This is an
													innovative approach to prescnbmg advisory support and	community
													referrals for patients presenting social needs to their GPs. It is	intended lo
													help achieve resource savings for GPs and promote better health m the
	Battersea CCG												Provision of an advice service in partnership for patients of	GPs in the
													Baaersea locality
	Citizens Advice				—Windrush								Fundmg per casework to support people makmg claims	under the
													Windrush compensation scheme.
	Malar Trauma			Advice									Provision of support and advice to people with serious in)uncs	as a result
													of ma)or trauma. It also facilitate access to further advice and	alternative
													resources to ensure improved service / expenence for major trauma
													patients and families
	Wandsworth			Foodbank				Support					Funding for direct costs of an adviser to help foodbank users to address their advice needs. Work is delivered by the Trussefi Trusl foodbanks-
													alongside our existing project.
	Roehampton			University				Studeni					The aim is to link its new law degree wth Citizens Advice Wandsworth;
	Volunteers												student volunteers will not only benefit from the expenence but	at the same
													time increase the capacity for Citizens Advice Wandsworth	to provide
													advice to the commumty.
	West Wandsworth					CCG							Provision ofan advice service for patients of GPs m the West Wandsworth
													locahty
	Disability and			Socsl			Care		Services				Provision of advice services to local people with disabilities
	INandsworth			Defra		funding							Funding for a service aimed at supportmg digitally excluded	residents to
													access the Sicretionary Sooal Fund (DSF).
	Foodbank												Fundmg for an adviser to help users of an mdependent Wsndsworth
													foodbank address their advice requirements
	Citizens Advice				—Help to				Claim				Funding towanls a service that delwered information, advance	and support
													in makmg Universal Credit Claims
	Citizens Advice												Funding to develop and lest a model of video advice mth local	partners
	yyandsworth			Grand			Fund						Funding to undertake training for staff and volunteers across the borough
	The London		Community					Response					Emergency funding to support our move to remote working;	contnbution
	Fund (wave		I)										towards the costs of mobile phones, SIMS, headsets, etc
	The London		Community					Response					Trust for London, funding to enable us to provide employment	advice to
	Fund (wave		2)										residents affected by covid-related employment issues
	EU Nationale			Advice									Funding for advisers to support EU Nabonals m Wandsworth	understand
													the EUSS scheme and support people to make successful apphcations

Total future minimum	lease payments
		Land and		Land and
		Buildings	Other	Buildings	Other
		2021f	2021f	2020f	2020f
Within one year		15,807	4,749	39,296	10,503
Between one and five	years	53,156		43,893	4,749
More than 5 years				16,285
		68,963	~4749	99,474	15,252

The liabikties of the Plan are based on the current	The liabikties of the Plan are based on the current	value	value	of expected	of expected	of expected	benefit	payment	payment	cashtlows to	members	of the Plan
over the next 60 or more years. The	average duration		of the liabihties			is	approximately		16years
The Plan is exposed to actuarial nsks such as market			(investment)		risk,		interest	rate	risk	inflation risk,	currency	nsk and
The major assumptions used by the	actuary were (in	nominal terms)				as	follows
									31	March 2021	31	March 2020
Discount rate										2.10%		2 40%
Inflation (RPI)										3.30'%		2.60%
Inflation (CPI)										2.80'y		2.00%
Revaluation ofdeferred pensions	in excess ofGMP									2.80%		2.00%
Pension in payment mcreases of CPI or5%p.a. if less										2.80%		2.00%
CPI onflation since retirement	or 5%7 p.a. compound			ifless						2.80%		2.00%
DPI or3% p.a, ifless										2.50%		1 90%
Commutation of pension for cash	at retirement							row or HMRC mxxlmum			rovx or HMRC mommom
									31	March 2021	31	March 2020
Assumed life expectanoes on retirement atage 65 Retmng today —Males Retinng today - Females Retiring m 20 years time - Males Retinng m 20 years time - Females			are'							21.2 24.1 22.6 25.7		21.2 24.1 22.6 25,6

Pension scheme (continued)
The assets in the Plan were:
							31 March 2021	31 March 2020
							Eeeds	EOOOs
The assets in the Plan were:
Multi asset funds							72,995	61,086
Structured equity Cash Fair value of Plan assets							24,849	24,279 594 Imr
The actual return on assets		over the			penod was		14,282	188
Present value offunded obligations							161,415	140,310
Fair value of Plan assets							99,353	85,959
(Oeflclt) in funded scheme
Present value ofunfunded	obligations
Unrecognised actuarial gains			/	(losses)
Adjustment in respect ofasset				ceiling	and minimum	funding	requirement
Net liabilay in balance sheet
Reconcglat/on of opening		and closing balances				ofthe present value ofthe defined benefit
							31 March 2021	31 Mamh 2020
							Ecccs	Ecccs
Benefit obligation at beginnmg Cunent seMce cost				oiyear			140,310 652	i44 are 866
Interest cost							3,322	3549
Contributions by Plan partiopants Actuarial losses / (gains) Benefits paid and expenses							21,568 (4,437)	(2,823) (5660)
Past service cost
Settlements
Business combinations
Exchange rate
Benefit obligation at end ofyear
Reconcfiiation of opening		and closing balances				ofthe fair value of Plan assets
							31 March 2021	31 March 2020
							Ecdgs	roofs
Fair value of Plan assets at		beginmng			ofyear		85,959	88,882
Interest income on Plan assets							2,052	2,183
Return on assets, excludmg		interest income					12,230	(1,995)
Contnbutions by employers							3,549	2,649
Contribusons by Plan participants
Benefits paid and expenses							(4,437)	(5,660)
Business combinabons
Settlements
Exchange rate
Fair value ofPlan assets at end of					year
The amounts recognised		in	profit or loss:				31 March 2021	31 March 2020
							80006	EOOOs
Service cost - induding cunent				and past service costs, and			sett/ements
Service cost - administrative		cost					652	866
Net interest on the net defined				benelit liability
Total expense

	Remeasurements oftile net defined benefits fiability (asset) to be shown	Remeasurements oftile net defined benefits fiability (asset) to be shown	Remeasurements oftile net defined benefits fiability (asset) to be shown	in Och
				31	March 2021 80009	31 March 2020 fOOOS
	Actuarial losses I(gains) on Return on assets, excluding	the habilities interest income			21,588 (12,230)	(2,823) 1,995
	Changes in the effect ofthe asset ceiling exduding Total remeasurement ofthe nst defined benefit		interest income liability I(asset) to be
	shown In OCI
21.	Related pans transactions.

					Total
			Restricted	Unrestricted	2020
			5	5	6
Income
Donations				2,308	2,308
Income from charitable		activities: advice
and advocacy			797,300	516,728	1,314,028
Other trading activities				8,844	8,844
Investment income				4,024	4,024
Total incoming	resources		797,300	531,904	1,329,204
Expenditure
Raising funds				20,389	20,389
Charitable activities			797,300	471,877	1,269,177
Total expenditure			797,300	492,266	1,289,566
Net income				39,638	39,638
Actuarial gains	on defined benefit
pension scheme				3,857	3,857
Net movement	in funds			43,495	43,495
Reconciliation	offunds
Funds brought	forward	at 1 April 2019		344,257	344,257
Funds carried	forward	at 31 March 2020		387,752	387,752

For	the year ended 31March 2021	the year ended 31March 2021
23.	Comparative Statement of Funds
			At 1 April	Incoming	Outgoing	Gam I(loss) on	Pension		At 31 March
			2019 2	resources	resources F.	investments 5	adjustment	f	2020 6
	Restdicted funds:
	Macmillan Cancer Care			195,624	(195,624)
	Roehampton Community	Capacity		15,000	(15,000)
	Big Lottery Fund-HTC			122,407	(122,407)
	Wandle CCG			73,250	(73,250)
	Battersea CCG			28,733	(28,733)
	West Wandsworth CCG			29,360	(29,360)
	Major Trauma Advice			58,122	(58122)
	Citizens Advice - Help to Claim			135,341	(I35,341)
	Citizens Advice - Windrush			975	(975)
	Roehampton University			14,000	(14,000)
	Earisfield - Foodbank			9,750	(9,750)
	Foodbank - Henry Smith			59,067	(59,067)
	Foodbank - Trussefi Trust			21,438	(21,438)
	EU National			34,233
	Total restricted funds
	Unrestricted funds:
	General funds
	Free funds		419,341	531,904	(492,266)				458,979
	Defined pension benefit scheme		(75,084)
	Total unrestricted funds						3,857		387,752
	Totalfunds						3,857		387,752