Company registration number.. 2785039 Charity registration number: l 017649 Torbay Citizens Advice Bureaux IA company limited by guaranieel Annual Report and Financial Statements for ihe Ycar Ended 31 Nlarch 2024 Thompson Jenner LLP I Colleion Crescent Exeler Devoii EX? 4DG
Torbay Citizens Advice Bureaux Contents Reference and Administrative Details Cl)air's Report Trustees, Report Statement of Trustees, Responsibililies 12 Independeni Examiner's Report 13 Statement of Financial Activities 14 Balance Sheet 16 Note5 to the Financial Statcnients 17to31
Torbav Citizens Advice Bureaux Reference and Administratii'e Details Trustees G Buck J Lowes E King J Kellei ChArity Registration Number 1017649 CompAn)' Registration Number 27850i9 The charity is incorporated in England & Wales. 29 Palace Avenue Paignton Devon TQ) iEQ Thompson Jenner LLP I Colleion Crescent Exeler Dei'on Registered Office IndepeJ)dent Eyaminer Page I
Torba) Citizens Advice Bureaux Chair's Report for the Year Ended 31 March 2024 The year l April 2023 10 31 March 2024 has generally been a year of progress and success. Our shared Iwi(h CitizL"n5 Advice Exererl CEO. Sue Julyan, took up post on 17 April ?023 and tiH)k up the dual challenge of moviiig fron) the Education Scclor to ihe Cliariti, Scclor and restoring our fortuiies and reputation. Abli. assisted by Assisiai)t CEO. L)'ndsay Jariiian (based iii Exelerl and our .Idvice Services Nqanagyer {baged in our Paigiiian office). Jackic Ekers. ai)d a stroiig advisor and adi))inistration teain of paid staff and i¥ell-Iraincd volunteers, i¥e ended the year in a gi)od position. (As this goes lo press. June 20?4. we liave just had our governance validated by thc National Citizens Advice organisation as all "green" in our Leadership Self Assessmeni.) As reponed lasi year. Il)e Trustees decided to Set a deficit budget for the year 23124. The Trustees l)ave reiained the policy for the time bcing to eiideavour to retain our liiglil!, Irained and professional paid staff by funding salaries from rcserves if necessary again in 241?5. We ¢ire imiiienscly gyrateful for the continued significani funding, from Torba), Council (and again for this year 24.:'?51. In )3124 we were successful in bidding for additional slreams of funding which eventually rL.duced our final deficit from a predicted £90,941 10 £?6.4?8. Using a Treasury-approved Inodel we generated £3.05 in savings lo govemmeni and public 5ervi¢¢s for every £ 1.00 ii)vested. On Isl April )023 we had ?? volunteer staff linLluding 4 Truslccs) and on 3151 March 2024 'e had ?7 (including 4 Trustees). On date of writing this repon (June ?41 wc now have 33 (including i Trusiees and 7 trainccs iyho started training at beginning of .4pril 20?4). Our Area Services Manager correctly emphasises that our volunteers are our strengyth and every one of them has soinething to offer lo the service. Due to ihe hig'h dLmdnd for our servicc both face to face and by phone, and ensuring we are reaching oui into our community.. we will always need more volunteers. However, the fact that 'e are continuing to groi¥ in nun)ber is a iestsmeiit to their dedication and commitment. and to the support ihey receive from all the Teain including ihe Training staff and supervisor5. 1 liave liad the pleasure of sitEing on a number of intervieiv panels and seeing advisors in training and at work. and I can atiesi lo the qualitv and motivation of the people we recruit and employ. In 2023124 we helped 2,506 people and dealt witli l 0.744 different issues 820/0 said their problem was solved following advice. 91D/o said we helped them find a wa!, forward. and 920/D said they would recommend ihe service. 17.6D/o were dealt willi facc-to-face, 53.70/0 bj telephone, 11.4 % by digital channels. and 17.J°/o by other tnedlls. 9 in l O of our cliLnls said their problem affcctcd thcir lives. includingF causing aiixiety and financial diffieulty- ? in J ga! they had difficulty knowing who lo contact or how systeins work before advice: and 4 in 5 experienced a shock or life event before their problem. We do make a difference. Geoff Buck Chair Page 2
Torba) Citizens Advice Bureaux Trustees, Report Trustees and officers The trustees and officers serving during the year and since ihe year end were as follows: Trustees.. GRBuck J R Lowc5 EJKing J A Kellct Appoinled 27 Junc 2024 R S Summers .Resigned 22 December 2023 S J N4organ Resigned 30 May 2024 The Trustees who are directors for company law piirposes. present their annual report together with the Linaiidiled annual accounts for the period ending .il .¥larch ?0?4 which comply wilh eurrLnt st3lLItory requirements. the charity's governing documents and preparLd in accordance with Accounting and ReportingF by C.harities.' Staiemeni of Recommendcd Practicc applicable lo charities preparing iheir accounLq in accordance with (he Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) {effeclive I January 20151- (Charilics SORP {FRS 10?11. the l."inancial Reporting Standard applicable in the UK and Rcpiiblic of Ireland IF RS I O? i and ihc Companics Act ?006. Thc cliarity was incorporated on 29 January 1993 and is a company limited by guarantee. having no share capital. Objeelives The charity's objects are to promote any charilable purpose for the public benefit by the advancemeni of cducalion, the proleclion and prescr%'ation of hcalih and the relief of povcrty. sickness and dislress in particular. but wiihoul limilation. for the benefil of the conimunity in Torbay and surrounding areas. Page 3
Torbay c.itizens AdviLL' Bureaux Trustees, RL'port Purposes and aims Vlslon Statement Mlsslon Statement O members of the community Gin sofve the problems they face and. as a resulL live happier Jnd m¢xe oductive live& O To provide free, IndeKIent confidential and impartial advice to everyone on iheir rights and responsibilities valuing diversity, promoting equality and challenging discriminatiorL Strategk (Xrtcomes Strategk Alms Reduced social and financial deprivation B. Improved mental health and wellbein9 foi the community C More equitable and cohesive society D. Stronger and rnore resilient communities Be accessible for anyone in the community regardless of any barri Develop our knowledge and understanding of the complex needs of our clients C Oesign our setvices so that thry are rnore feflective of and ielevant to the communities we sefve D. Campaign for change at a local arKI national level We have rcferrcd to the Charity Cominission's gFLnLral b¥uidaiiLe on public bLnefit when reviewiiig, our dillls and objcctlves and in planniiig. our future activiliL's. Iii partilular, the ¢rustces consider how planned activitie5 will coi)tribute io tlie aiins and objectives they liave sel. Page 4
Torbay Citiiens Advice Bureaux Tru8tee.s' Report How our gctii'ities deliver public benefil The irustee board is Convinced that thc work thai (he charity does, and Ilie services il provides, are crucial elemenis in ensuring that tliose most in need are supported in accessing Ilieir rights. Without the charity.. many lients ivould hai'e noivhere to go and no-one lo lielp them with their problems. In line with other reson econoniies. Torbay has siiffered more than many areas of the coiintry. being the 48th most deprived local authority in England. All our charitable activities focus on the provision of free advice to the general public on a range of issues: incliiding welfare benefits and t credits, debt and money. hoLising and employment. fainily issues and consumer advice. Our Llctivities are undertakcn to furthcr oiir charitable Plirposes for the public benefit. Largely. thosc bcnefiting froill our scrvices arc ih05L most in nLcd. particularl), thosc in financial hardship. For every £1 invested in our service in 2023124. we generated: £3.05 £19.84 £12.76 in savings to government and public services (fiscal benefits) ', Totsl: £754.692 in wider economic and social benefits (public value) Total: £4.912.978 in financial value to the people we help (specific outcomes to individuals) Totsl: £3,159,728 Its impossible to put a financial value on everything we do- but where we can. we have. Wefve used a Treasury-approved model to do this. From our robust management information, wee also separately considered the financial benefits 10 the people we help. Clieni .Yalis[aLlion Il'e carefully moniior our clienis, satisfaction wilh our service: the feedbxck we receive is vital lo our plattning process. Citizens Advice Torbay is a clienl-fociised organisation client will be giv¢n as Inuch time as he or she needs. but it is recognised that this may not be as mucl) time as he or she ivants Sen'ices will be targeted towards IhosL' who are most in need Thc quality of services offered to cliei)Is musi ren)ain demonstrably high The finaiicial and structural viability of Ilie or¥ani5ation shall be Considered when iniroducing any new SL Tr'iCCS li is recounised that nei¥ services and inilialives should be directed primarily ai strentsthening the core of the service, eiilier Structurally or fii)ancially Page 5
Torbay Citiiens Advice Bureaux Tru.stee.s' Report Overall we helped 2,506 people and dealt with 10,744 different issues. 82% 91% said their problem was solved followin8 advice said we helped them find a way forward 92% would recommend the service Life is complicated. Sometimes people encounter challenges and problems that they don't know how to deal with, and they need help to overcome. 9in10ofour clients said their problem affected their lives, includin causing anxiety an financial difficulty 2in3 say they had difficulty knowing who to contact or how Systems work before advice 4in5 experienced a shock or life event before their problem Page 6
Torbai. Citizens Advice Bureaux Trustees, Report Governance The charitv is managed by its Trustee Board. The members are chariry Irustees who ha'e a leoal responsibility for the uenernl control and managemeni of the charity, including financial managemeni and control. All trustees give iheir lime voluntarily and receive no benefits from ihe charil),. The Trustee Board is responsible for ensuring ihai the charitiT complies with the Citizens Adviee Mernbership Scheme. charitv legislation. and relevant eompan). law. New trustees are assigned a mentor. and are provided iyith an induction pack. an initial induciion programme. and on-ooing iraining and support as required. This includes ihe opportunity to observe tlie work of the charity. and briefing5 at Board meeiings on areas of the charity s M'ork. Furtherniore. Ciiizens Advice proN'ides a programme of trustee Iraining for nem, and e.xisting trustees. .Vanagemenl Under a partnership 1th Citizens .4dvice Excter we share a leadership team. Therefore. the da to day running of the chariry. during the year was delegated thc leadership team. consisting= Su7anne Ju]an Chief ExeculiN'e Lyndsav Jaman - Assisthni Chief Executive {shared with Exeierl Jackie Ekers - .4dN'ice Serk'ices Ilanager Admip7i.¥lratio Admini5trdtion wiihin the chariN is supwrted by a dedicaied team of administrative volunteers who undertake tasks such as opening poqi. filing. data input and photo¢op! ing. Il'e pa), tribute to our administrative volunteers for their continued support and dedicaiion io our work during these challenging limes. 'ho used and benefited from our seTh'ices. The charitv continues to offer telephone and digi121 advice and inforn)ation services. Some clienis are Seen on a face to face basis bj. apwTriniment. During ihe last year. we continued to work with nalional Citizens Advice to deliver the freephone Adviceline service. Wiihout ihe ¢ontribution of volunteers. our generalist advice and inforniation service would not run. Dunno the year. thev have given in the region of 8671 holirs of time through regular N'olunteering. or eqliivalent to 4.6 ful l-time equiN'alent staff members. or sorne £)80.7i l in value. The Board wish io thank ihc manv %'olunieers who ensured the continued operation of ihe charity bv donating their time and expericnce during Ihese challenging times. W e lost a number of volunleers during ihe pandemic, bul some of them are expressing an interest in returning. This demonstrales thai people benefit fmm volunteering for Citizens Advice including our excellent in-house training suppon offered io our volunteers. The new skills and experience gained whilst volunieering is valued b! futiire emploN'ers. Clieni Profile Of the clients who used the scrviccs of the charity during ihc year. 720/0 were under 65 years of age. 580/0 were female, 76010 ere while British. and 70 /0 were disabled or living wilh a long-term health condition. A<h'ice ileed¥ During ihe year. the charity assisied 2.506 clients directly with their advice needs. involving l 0.744 individual isgues. Page 7
Torba), Citizens Advice Bureaux Trustees, Report The demand on our advice services. by issue. was as follows.. lo.20 2021k21 2021-22 2022.23 224 Grand fat Benefits & tax Credits 2871 2713 1892 2068 2355 3915 15814 2737 1991 1431 575 772 Clwitable Support & Food Bat&s 180 244 414 Boods & 332 383 383 390 562 3396 Debt 2326 1720 1720 1079 1175 1260 210 32 13 19 19 14 129 Emplo)ryneDt 719 772 732 370 245 381 3219 i es& 186 190 179 120 198 1257 Gk.4 & Hate Crime Heth& ¢OIDmunty 141 47 42 16 20 211 129 160 102 79S 936 1073 816 IIXI5 932 1125 588-, 113 72 567 Legal 372 374 281 163 197 306 1693 135 162 145 J2 iaio , Relatjolls & famihr 598 645 409 3(Ki 279 465 2696 103 70 32 65 459 Trai"el & 72 56 147 548 Utditits & 605 950 1870 2029 1849 7810 Graad fotsi IQOJ9 11915 9930 910-. 8868 11678 62187 As can be seen froni the figurcs above. tl)e el)arity' continue5 to put tlie majorit). of its resources towards elfare benefits and debt issues. with iliese caiering for Inore tl)an half of our current client issues. CJiven the uncertain economic cliniate for manv of our clients as we iiavigatc the c051-of-living7 crisi5. we cxpect to scc continuing high levels of money and debt enquiries as household finances rcmain challenging for our clients. including those who now have a negative budgei. We alread). ideniify clien(s who can use other national free debi providers as the volume of enquiries is not InanagJLable wi(hin our resources. However. that does mean ihai the chariiy lends io relain the most vulnerable clients or those with high support nceds. Last year. we identified additional income gFains for our clienis exceeding £1.8m. We were successful in writing off £76.837 worth of debi for our clients. For clients from Torbay who were referred lo other Citizens advice services ihe income gains were an additional £857,956 and £112.61 I debts written off. Page 8
Torbai. cit17.ens AdTrice Bureaux Trustees, Report We pay tribute io our volunteers for their continued support and expertise during the current cost of living crisis. ResearLh und Campaigns Our work is noi jusi aboui advice and infonnalion services. We work hard to campaign for chang¢s in policies and practices ihai affeci large sections of the population. based on the experiences of our clienls. We also deliver preventative measures. including Gambling Harni and Scams AM'arene5s. lo ensure that people have skills and confidence. M'e offer friendl). and informal sessions designed io help ever¥'one. no matter i¥hal their level of mone! knowledge or capabiliry.. Our irnined stsff and volunteers are able to cut ihrough the jargon and pass on valuable tips whi¢h can really make a difference to people'5 lives. W'e pay. tribuie io our research and campaigns. and trnining volunteers for their continued support and expertise during the challenges of the1&st year. Strateg!. Cost of Lii'ing Crisis 11 e 11] 'ork wi(h our clienls. local partners and naiional Cilizens .4dvice lo ensure ihai our services meet the challenges and unccrtainties and that our evidence is uscd to develop Govemmeni w)licy lo support those affected b}, Ihe cosi of living. We will work iiith local parmers io support Ivith the predicied increase in the demand for our serviees and the increased complexity of ihe issues that clients preseni. Alihough the health emergenc) of Covid has diminished. the financial and employment related issues will lasi for many months afterwards. This cross-cutting (heme is embedded across the following strdtegic objectives- ic Priorities 2024-25 This straiegv and ihe supportine business development plan Will be used along with a strntegv day in spring ?024 10 giiidc the charitv's development o¥"er ihe corning )'ears. Page 9
Torbai, Citi/.ens Adi'ice Bureaux Trustees, Report Financial review Tl)e Cl)ariti' has been able to operate within its planned budgets. However. the future finanei81 climate will mean Iliai tlie Cliaritv iiill face a more ditTi¢uli and challenging operaiing7 cnvironinent going fornvard. During ?023124 tlie Charity. has designated some £70.785 of reserves lo support additional statTing as part of our Coronavirus recovery planning. Tl)e chariry has benefiied from grdnts and funding from Torbay Council. and others. which has enabled the continuation of genL"ralist advice and iftforniation servi¢es by volunteers. managed and supponed by paid siaff. In addition. the eharity l)as again successfully delivered the following projects and services in addition to the generalist advice and infomalion service.. Torbay Council Adult Social C."are Precept.. Fuiiding to provide energy and debi advice citii.ens Adi'ice C05t of Living: Funding for a Volunteer Co-ordinator role and to re-open the drop-in Energ& Adi'ice Programmelcarbon .Ilonoxide Programme: Funding to give 5pecialisl Energy and Carbon Moiioxide advice and io provide clienis wiÈh Larbon Inonoxide meters Energv Outreach Programme.. Funding to provide Energy Outreach sessions in the community to support peoplL with tnak'ing their energy costs more affordable Torbav Council Ilousehold Support Fund 4: Funding io provide energy and debt advice ational Lolten. .41*'Hrds for All: Funding for a Specialist Etkergy Adviser post OI)e Devun Cost of Living Fund: F unding for Slipervisor hours for volunteer recruitinent, Iraiiiing and client drop-iii I'orkshire Building SocietTr': Funding through a national Citizens .4dvice project to provide face to face gencralisl adi'ice iii the branch lo those approachiiig the Yorkshire Building Socier). Re.sL?riyes polici? The charity is required to ensure that free monies are available in each financial year lo meet any reasonable foreseeable contingency. The chariry maintains a projcciion of income for at least three years ahead and aims to enslire that this continues to be derived from as wide a variet), of sources as possible. The Trustees will take all necLssary steps and use their best endeavours to ensure ihai at no liine within this period would it be possible for the cessation of one or n)ore fijiiding streanis to preseiit so serious a challenge lo the future of the organisaiion that it could not be managed so as to ¢ontinue to provide a best value advice service. In reviewing the poiential costs that could arise, should a significant reduction in income be incurred and given the prevailing economic climate within Torbay, the Trustees hai'c deteniiinLd that "free" resepdes should be niaiiitained equal to at leasi six months normal opcrating expenditure. In addition. as part of an a(yreed develnpment plan. the cliarity had recogni5ed Ilie need io move io nei¥. fully accessible premiges. .41tlioiigh the Tnjstee Board has lowered the priorit), of this objective. li is recognised thai in fuiure some rescrves may need to be allocated for ihis purpose. In addition. Ihe chariiy will confinue io designate fuiid5 to ensure tliat our IT sysiems are niaintained at a sutTicient level to ensure the continued delivery ora quality advice service. Trustees will consider the designation of further reserves where these support the long-temi strategy of the charity. including use for fundraising activities or volunteer recruitnient aiid training. Page 10
Torba). Citizens Advice Bureaux Trustees, Report Risk managemeni Our Risk Group was responsible for advising the trustee board on the etTective management of risk and for making sure thai iniernal controls are in place and operating a£ designed. Tlie Main Tn15tcc Board now aets as the Risk Group with onc Trusiee acting l.ead Trustee for Risk. .4£ part of our on-goinbi ri£k assessment proccs5. Olir risk managL'menl strategy and policies are reviewed and agreed by the Main Board each quarter. We operate a robust system of inremal financial controls which is fully compliant with Charity Commission guidance and good practice. LK General Daiu Proteclion Re{la110n5 As part of its responsibilities. the Main Board continues to ensure that the charity complies with ihe UK Generdl Dat£i Protection Regulations and that the Lonfidenliality. integrity and availability of all our data assels is maintained to a level which is consisleni with the requirements of the UK General Data Protection Regulations. Fulure plans Thc tnistee board is convinced that the w'ork" that the charity does. and IhL serviLcs it proN'idcs. are crucial elements in ensiiring that those most in need are siipporled in accessing their rights. Without the charity.. many clients w'ould liave nowhere lo go and no-one lo help them with their problemg. (.ollAborAtion= We will continue to collaborate more widely with oiher local Citizens Advice offices in Devon through Cit17ens AdN'ice Delon, and through our partnership with Citizens Advice F.Yeter aiid with other local adi'ice agei)cies io benefit from contraciing arrangenicnls in the future and to provide a client focused service to thc residents of Torbay. Digital Servicesl.4ccessibility= We will promote our on-line and telephone helpline seryices as our prefeed meiliod.£ for first contaLI in order to maintain more intensive services for those clients in greatest need or ivith the most complex siiualions. We will eonlinue to lry 10 sustain an element of drop-in service. 29/g/z¥ The annual report was approved by the trustees of the charity on ...........-........ and signed on its behalf by.. CJ Buck Trustee Page 11
Torbay Citi/.L'ns Advice Bureaux Statement of Trustees, Responsil)ilities ThL Iruslees (who are also ihL. directors of Torbay C'itizens Advice BurLaux for the purposes of company law) are rLspoiisible for prepdring. the trustees, repon <in(I lh¢ financial slalements in accordance with applicable law and l. iiilcd Kingdom .,Ic¢oiinling Standards l L iiit¢d Kiiig,dom GLnLfdll}' Acccpled Accoiiiilii)g Practice), including FRS I O? 'The Financial Reportin&J Siandard applicablc in thc liK and Republic of IrL.land" Coiiipany law requires the trustees to prepare financial slaieinents for cach financial year. Under company law the tn]stccs musi noi approve the finaiicial slaienienis unless they are satisfied that ihes, give a true aiid fair view of the stale of atrairs of tlic cliarilahle coiiipany iiiid of tlic iiicoming, rc%oiircL'S and appliccilion of resourccs. incliiding lis incomc and ¢xp¢ndilure. of ihL' Lliariliiblc company lor Iliat pL'riod. In preparinb IhLsL financial stateinenls. the irusiees are requir¢d to.. select suitable accoui)ting' policies and apply Ihein consisienily- observe the meihods and principles in Ihe ("harilies SORP- make judgemenis and estiniates that are reasonable ai)d prudent: slatc wheiher applicable accounting siandurds. comprising FR% 102 have been followed. siibjeci lo any nialerial departures disc105ed and cxplaiiied in the financial slalements: and prepare tlie fiiiancial slalemenis on the going eon¢em basis unlcs5 11 is inappropriaie to presui))e that the cl)aritable company will uoiilinue in business. ThL Iriistecs ar¢ rL¥poiiNiblc f()r keepinb propLr aLL(iiiniingy recc)rds that cai) di%¢lose willi reasoiiable acLuraci ai ai)}, liiiiL' Ihc fiiiaiilial p()%ili()ii ol. IhL charilablL coiiipany and Lnablc thLI)) Io LiisufL' that th¢ Iinaiicial slaiLinents coiiiply with the Ci)n?P111i¥s Act ?006. They arc also rLsponsible for safLgruarding? thc ass¢ls of IliL ¢hl¢ rilable con)pany and hence for laking reasonable steps for the prevention and deieciion of frdud and oiher irregularities. ThL triist¢is are rcspoii%ible for the mainlLnancc and integrity of IhL ¢orporatc and financial inforinalion incliidLd on the charilablL Lonipany's wLb%ilL. l.LbJi%liilion g?overninb Ihe preparation and dissemination of liii¢lllLial slalLmen15 may diffLr from legiislalion in other jLirisdiclioiis. Approved by tlic Irustec.4 of Ihe charity on 29/S/z¥ and signed on ils bchall. by.: CJ Buc 'I'rust¢¥ Page 12
Torbay citii.ens Advice Bureaux Independent Examiner'.$ Report to the trustees of Torbay Citiien.s Ad%'icL. Bureaux {'the Company,) I report to the ¢harity trustees on my examination L)r the aecounls of the C.oinpany for the year ended 31 March Resi)onsibilities And basis of report As tli¢ ¢liarity' s tnistees of Il)e Compai)! (and also its direciors for ilie PLirposes of conipanj. laH') you are re%ponsible for thc pr¢pariltion of the acLoun15 in aLLordancL with thL rL'quirLmL'nts of the LompAniL'S Aci 2006 I'the ?006 Act, l. Fli2ving satisfied Invself that the account£ of thc Comp(Iny are not reqiiired to be audilcd under Part 16 of the 2006 ALI and are eligiblL for indepei)deiil eiaijiiiialioii, I report in respLCi of my e.xaii)ination c)f vour charity's accounts as carried out under section 14$ of the (".liaritie5 Act .01 I I'ihe 2011 Act'l. In canying oui my examiiiaiion I have followed the Directions given by the Cliarity Coiiimission uiider section 14.$15}Ibl of ihe 2011 ,Icl. In(lei)¢ndent eyamiiier's st#lemenl SinLL' IhL Companv's (rr05s inLome exceLded £?SU.000 your L'.xaininLr Inusi b¢. a m¢mb¢r of a b()dv lislcd in section 145 of ihc 201 l Act. I conlim) that l am qLl&?liliLd lo undcrtiikL IhL Lxan)iniltion because l ain a m¢mb¢r of l-IIL .4ssocialion nf Cl)artcrcd CL'rtificd Accoui)Idl)Is. wliich 1£ one ol. IliL lisied bodies. I li<lVe coiiiplclcd Iny. ¢YainiiiJlion. l ¢onfirin Iliat no mallcrs Iiavc coine lo iiiy altcnlion in coi)nection with the L'xuininalion &iivingJ ML LausL io bLlievL: accounting rccords ivcrc noi kept in re5pccI uf'i'orbay Ci117cns Advicc Bureaux as required by section 386 of the 2006 Act: or 2. the a¢eounis do noi acLord with those records: or tlie a¢counts do i)ol Loniply ih'itl) the accollllting? requireniciits of scction 396 of Ihc )011() ..ILI other ilian any rcquirei))cnt tl)at Il)L accounis givc a 'irue fair view, wliiLli is nol a ii)allcr coiisidcrcd il.4 part of an indcpcndenl Lx&minalii)n: or 4. the accounts have not been prepared in accordance with the meihods and prin¢iples of the Staleinent of Recommended Practice for accounliiigi and rLporting, by chari(iLS applicable 10 charities prcparing Iheir accounts in aecordai)ce with the Financial Reporting Standard applicable in the UK and Republic of Ircland (I."RS 102). I have no conccms and havc Loine across no oiher Indtlcrs in conneclion wilh the examination lo which attention Should be drawn in this rcpnrt in ord¢r to cnablL a propcr undcrstaiiding? of Ihc accoun15 to be reached. Davc Tucker fccA I'he Associalion of Chartered Certified A¢coui)tanls Tlioiiipson Jenner l.LP I C".olleton Crescent Exelcr Devon EX2 4DG Date.. ..1.3...S.Epf&rre£K &C"i* Page 13
Torbay Citizens Advice Bureaux Statement of Financial Activities for the Year F.nded 31 March 2024 (Including IncL)me and LipL'nditure .4ccount and StatL'nient of Total Recogni5ed Gains and L(Tr%ses) Lnrestricled runds Restricted funds TotAI 2024 ole Income And Lndow'ment5 from: Donaiic)n% and leLyacies Chariiable aclivilies Investment income 78,709 78.709 205.662 4.756 205.662 4.756 Toial income 8.i.46.S ?0S.66? ?89.1?7 Expenditure on: Cl)ariiable aciii'ities (101.9381 1?13.6171 1.315,5551 Total expenditure l?l.i.6171 1115.5551 Nel expenditure Trai?slcrs betm'een funds 118.47.- 18.1001 17.9551 8.100 126.4?81 Nei movement in funds 126,5731 145 126,4?81 ReconciliAiion of funds Total funds brought foThvard 415.308 11451 415.163 Total funds carried forward 19 i88.735 388.7J5 DiirinbF the year. the Charity utilised broubht forward specific designated funds io cover budg¥eiLd expenditure incurrLd as part of the continued delivery ol Charilable objeclives. The notes on pages 17 to 31 forn] an iniegrdl pan of these financial statemen. Page 14
Torbay Citizens Advice Bureaux Statement of Financial Activities for the Year F.nded 31 March 2023 (Including Income and Expenditure Account and Statement of Total Recognised Gains and Losses} Unrestricted funds RestTlCted Total 2023 Note Income gnd Endowvnents from: Donations and legacies Charitable aclivities Invesiment income 78,405 78.405 124.744 1,645 124.744 1,645 Total income 80.050 124.744 204,794 Expenditu re on: Charitable activities 1164.823) IlJ8.691) {)03.514) Total expenditure 1164.82J I IlJ8.6911 {JOI 514) N'et expenditure 184.773) 13,9471 198,7?01 Nlel movemeni in funds 184.773) (13,9471 {98,7?0) Reconciliation of funds Toial funds broughi forward $00.081 13,802 51J.883 Total funds carried forward 19 415,308 {1451 415,163 All of the charity's activities derive from conlinliing operations during the above two periods. The funds breakdown for 2023 is Show itt nolc 19. The notes on pages 17 to 31 fomi an inlegrJl part of these financial statemenis. Page 15
Torbai, cit17.ens Advice Bureaux {Registration number: 2785039) Balance .Sheet as at 31 llarch 2024 2024 2023 Fixe(l assets Tangible asseis 13 1.481 Current assels Debtors 14 10.114 88.*8j J86.064 Investmenis C3sI) at bank and in hand 15 16 86.007 )74.814 484.761 483.093 Creditors: Amounls falling due w'ithin tsne year 17 196.0761 169,4111 Net current assets i88.7J5 41 J.68? Net assets J88.7J) 415 16J Funds of the ch#rits': Resiricted income funds Restricied funds 19 11451 Llnrestricied income funds Unresiricied funds i88.7.)) 415.i08 Total funds 19 i88.73i 415.163 For the financial year ending 31 llarch 2024 ihe charity Wds entitled to exemption from audit under section 477 of il)e CoTnpanics Act ?006 relating to small companie5. Dir¢ctor5' resp(Trn5ibilities= The members have not required the charity to obtain an audit of its accounts for the year in question in accordance with section 476; and The directors acknoivledge their responsibilities for complying with the requirements of the Act with respecl to accounling records and the prepardtiork of accounts. The financial stateinents on pages 14 to 31 wer¢ approved by the trustees, and authorised for issue on signed on their behalf b)": G Buck Trnsiee The notes on pages 17 to i I forni an inlegrdl part of these financial statements. Page 16
Torbai" Citizens Adi'ice Bureaux otes to the Financial Statcmcnts for the Year Ended 31 March 2024 I CharitN' status The charity is limited by guaraniee. incorporated in England & Il'ales, and consequenilv does not have share capital. Each of the trustees is liable to contribute an amount not exceeding £ I towards the assets of the charity in the event of liquidation. The address of its registered office is- 29 Palace Avenue Paignton Devon TQ) )EQ 2 Accounting policies Summan. of significant accounting policies and kev accounting estimales The principal accounting policies applied in the prepardiion of iheke financial statements are set out below. These policies have been consistentlTr applied to all the vears presenied. unless otherwise slated. Stxtement of compli2nce The financial stateinents hai'e been prepared in accordance '1th .4ccounling and Rewrting by Charities.. Staicmcnt of Recommended Prdclice lapplicable to charities preparing their accounts in accordance with the Financial Reponing Standard applieable in the LK and Republic of Ireland {FRS 10211 (issued in October 20191 (Charities SORP IFRS I O?11. Ihe Financial Reporting Standard applicable in the UK and Republi¢ of Ireland IFRS 1021 and the Companies Aci ?006. Basis of preparation Torbai". Citizens .4dN'ice Bureaux meets the definition of a public benefit eniity under FRS 102. Assets and liabilities are initiall). recogni5ed at historical cost or transaction value unless othernise staled in the relevanl accouniing policy noies. Going Concern The irlisieeg consider ihai there are no malerial uncertainlies alKTrut ihe charity's 3bilil)' to coniinue as a going conccrn nor any significant area5 of uncertainty, thal affeci the ca"ing value of assets held bj. the charity. Income and endow'ments All income is recogni5ed once the chariry. has entitlemeni io the income. it is probable thai the income will be received and the amouni of the income receiN'3ble Can be measured reliably. Doiiation.¥ and legacies Donations are recognised when Ihe chariTr' has been noiified in i111ng of l)oih the amount and settlement dale. In tlie event that a donation is subjeci io condilions ihal require a level of perforniance bN' the chariN before Ihe chariti. is entitled 10 the fL¢nds. the income is deferred and not recognised until either those conditions are fully met. or the fulfilmeni of those conditions is wholly within the control of ihe charity and it is probable that these conditions will be fulfilled in ihe reporting peri(Ml. Page 17
Torba), Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2024 Grant5 receii'able Grants arc recognised when the charity has an entitlement io the funds and any conditions linked to the grants have beeii niet. Il'here perforniance conditioiis are attached lo the grani and are yei io be niei, Ihe income is recognised as a liability and ii)cluded on tlie balai)c¢ 51?eel as defe¢d income io be released. Deferred income Deferred iiicome represents amounts received for future periods and is released to incoming resources in ihe period for i¥hich, it has been received. Such income is onl J. defted when.. Thc donor specifics that the grant or donation mu£t only be used in futiire accounting periods: or ThL donor has itnposed conditions which mLI_4t be niet before the charity has unconditional enliilemenl. Expeliditure All expenditure is recognised once there is a legal or constructive obligation to that e.xpenditure, it is probable settlemeiit is required and tl)e aniount can be n)easured reliably. All costs are allocated to tlie applicable cxpenditure lieading thal aggregate similar cosL4 to tliat category. Wliere costs cannot be directl), artributed to particular headings Ih¢y have been allocated on a basis ¢onsi51enl with the use of resources. with central siaff costs allocaied on the basis of time spent. and deprcciation charg?cs alloLaled on the portion of the asset's use. Other siipport cosls are allocated based on the spread of staff costs. Churiluble ac'tiviiies Charitable expenditure comprises those costs incurred by the charity. in the delivery of its activities and services for ils beneficiaries. li includes both cosis that Can be allocated directly to such activities and those costs of an indirect naiure necessary (o support ihem. Sui>porl costs Support costs include central functions and have been allocated lo activity cost caiegories on a basis consisieni with the use of resources. for example. allocating property costs by floor areas. or per capita. staff eosts by the timL spent and oiher costs by their usage. Governance costs ThLsL ii)clude the cosi attributable lo ihe charity's compliance with constitutional and statutory requirements. including audit, strategic Inanagemeni and irustee's meetirkgs and reimbursed expenses. Government grants Go¥'ernmeni granis are recognised based on the accrual model and are measiired at ihe fair N'aliie of the assei recLivcd or receIable. Grants are classified as relllling either to revcnue or to assels. Gr&nt5 relating to reN'enuc are recognised in income over the period in w,hicli the related costs are recognised. Grants relating to a£sets are recognised over ihc expLcled useful life of ihc assct. Where part of a gyrant relating to ali asset is deferred, it is recognised as deferred income. Taxation Thc Lliarity. is considcred to pass the lesis sei out in Paragraph I Schedulc 6 of the Financc Act 2010 and therefore it meets ihe definition of a charitable companv for UK corporaiion purposes. Accordingly, the charii!. is poienlially exempi from taxation in respeci of income or capital gains received within caiegories cowered bl. Chapter ) Part I l of the Corporation Tax Act 2010 or Section ?56 of the Taxaiion of Chargeable Gains Act 1992. 10 the exient that Such income or gJains are applied cxclusivtly to charitable purposes. Page 18
Torbai, Citizens Adi'ice Bureaux otes to the Financial Statements for the Year Ended 31 Iqarch 2024 'rxngible filed assets Individual fi.xed as5CtS C05ting £ 1000.00 or more are initially recorded ai cosi. less any subsequeni aceumulated depreciation and SLibsequent accumulated impaim)ent losse5. Depreciation and amortisalion Depreciation is provided on iangible fixed asseis so as to iiTiie off the eosl or valuation, less any estimaled residual value. over their expected useful economic life as follo'S.. Asset elass Depreciation method and rAte l i ,'0 reducing balance. )3. J30/0 5trdight line Fixtures and fittings Current asset ini'estments Current assei invesirnents are included at the lower of cost and nel realisable value I market value. Trade debtors TrudL dcbtors are amounts due from Cusiomers for merchandise sold or services perfornied in the ordinary course of business. Trade debiors are recognised initiallN' ai ihe transaclion price. TheN' are 5ubsequenil!' measured at amortised cost using the effectiN'e interesi meihod. less prolS1On for impairment. .4 provision for the impairment of irade debiors is established when there is objective evidence ihai the charity will not be able to collect all amounts due according to the original teThs of the receivables. Cash and cash equiN'alents Cash aiid cash equiN'alcnts comprise cash on hand and call deposits. and other short-terni highly liquid investnienis ihai are readily eoni'ertible to a knoMM amount of cash and are subject to an insignificani risk of change in value. Trxde creditors Trade creditors arc obligations to pa), for eoods or seTh'ices thai hake bccn acquired in ihe ordinary course of business from suppliers. Accounts payable are cl&ssified as curreni liabilities if the chariry doe5 not have an unconditional right. at Ihe end of the rewrting period, to defer settlement of the creditor for ar least twelve months after ihe reporting date. If there is an uncondilional right io defer settlement for at leasi twelve months after Ihe reporting dale. Ihey are presented as non-curreni liabilities. Trade ereditors are recognised initially ai the transaction price and subsequenilv me&sured at amortised cosi using the effective interest method. Fund structure Lnrestricted income funds are genernl funds that are available for use al the trusiees discretion in furtherance of the objectives of the charity. Designated funds are unresiricted funds set aside for specific purFK)ses al the di5crelion of the irustees. Restricted income fi&nds are those donaied for use in a particular area or for specific purposes, the use of which is restricted io that area or purpose. Page 19
Torbai. Citiiens Adi'ice Bureaux Yotes to the Financial Statements for the Year Ended 31 March 2024 Pensions and other post retirement obligatlDns The charit), operates a defined contribution pension scheme M,hich is a pension plan under which fixed contributiOll5 are paid into a pension fund and the charity h&s no legal or construclive obligation to p2J' further Contributions even if the fund does not hold Su]cient assets to pay all eMplOeeS the benefits relatin&) to emplovee service in the ¢urrent and prior periods. Contributions to defined contribution plans are recogni5ed in the Statement of Financial Activitie5 when they are due. If coniribuiion payments exceed ihe coniribuiion due for seTrice. Ihe excess is recognised as a prepaymen(. 3 Income from donations and legacies L nrestricted funds General Total 2024 Totxl 2023 Donaiions and legacies. Donations from individuals Grants. inclLiding capital grants: Governmeni gran Grants from other charities 481 481 383 76.128 76.128 4.8?? 78.709 78.709 78.40) Of the tolal income from donations and legacies in ihe prior year. the entire amounl was unreslricted. Page 20
Torbay Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2024 4 Income from charitable activities Restricted funds Tolal 2024 Total 2023 Adult Social Care Precepi Big Energy Saving etwork Cit17ens Advice C.OL Grant Citizens Advice TorridgL, North. N4id and West Devon in partnerghip with Macmillan Dcvon Coinmunities Foui)datioii Einpower F.nergy Advice ProgrammelEBDx 10,500 10,500 438 15.000 15,000 18.902 2,000 16,463 8.800 1,715 14,400 3.500 4.769 28,375 9.684 52.646 1.715 14.400 3,500 4.769 H&W Netsyork Co-ordinator HSF4 Lottery A'ardS for All Grant L.ottery' COL Grant Macmillan One Devon 9.684 52.646 43.185 ?.800 7,046 428 2.800 Torbay Council - ASC Torbay Council Debt manageiiient Torbav Council Houging Advocate YBS Proje¢t YES Brixham 37.898 12.000 12.000 7.088 12.000 7.088 7.292 205.66? ?05.662 124.744 Of the total income from charitable activities in the prior year, the entire ainount was restricted. 5 Investment income Unrestricted Total 2024 TotRI 2023 General Bank interest receivable 4.756 4.756 1.645 Of the investment income in the prior year. Ihe entire amount was unrc£tricled. Page21
Torbay Citizens Advice Bureaux Notes to the Financial Statements for thc Year Ended 31 March 2024 6 F.xi)enditure on charitable activities by fund type Unrestrieted Funds Designated General Restricted Funds Total 2024 Charitablc activities Support costs 4,666 68,478 28,794 ?04,909 8.708 ?78,053 37.502 4,666 97,272 213.617 315.555 Unrestricted Tr unds Designated General Restricted Funds 2023 Charitable activities Support costs 84.773 62.133 17,917 101,410 37.281 ?48,)16 55,198 84,773 80,050 138.691 303.514 Unrestricted funds Designated General Reslrieled funds Total 2024 Adult Social Care Project Citizens Advice COL Graiit Citi£ens Advice Torridge, North, Mid aiid Wesl Devon in partnersliip with Macinillan Core Service Flind Desionated IT Designated Premises Designated Projeci Impact Fund Designated Recovery. fund Empower Energy Advice Prooramme Energy Olltreach Project H & W Nettvork Co-ordinator 10,500 15,000 10,500 15.000 43,185 43,185 97.?72 806 2,liO 1,210 520 ,715 22,500 97.272 806 2,130 1.210 520 1,715 22.500 4.624 4,6?4 Lottery Awards for All Grant Lottery Cost of Living Grant One Devon Torbay Council - Housing Advocate YBS Project 9.684 52,646 2.800 9.684 52.646 2,800 12,000 7.088 12,000 7.088 4.666 97.272 213,617 315.555 Pag¢ 22
Torbay Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2024 Ilnrestricted funds De.4i2n8ted General Restricted funds Total 2023 Big Energy Saving Network c.itizens Advice Torridge. North. Mid and West Devoii in partnership witl) Macmillan Core Service Fund Designated IT Designated Premises Designated Project Itnpacl Fund Designated Recovery fiind Devon Communities Foundation Einpower Energy Advice Programme Help to Claim service M2cmillan 438 438 1 $.902 18.902 80.050 439 80,050 439 1,3.37 9,241 73,756 9,241 73.756 2.000 16.463 8.800 2.000 8.800 7.046 428 13.622 37.898 7,046 428 One Devon Torbay Council ASC Torbay Council Debt managcnient Torbay c.ouncil Housing Advocate YES Brixham 13.622 37.898 12.000 7.792 12.000 7.792 84,773 80.050 1)8.691 iOi.514 In addition to the cxpendilure analysed above. there Are also governance costs of £2,880 {2023 £2.8801 which relate directly to charitablL activities. See nole 7 for fllrther deiails. 7 Analysis of goNernance and support costs GovernAnce costs Unrestricted fund5 General Total funds IndepLndenr examiner fees Examination of the financial stateinenls Total for 2024 2.880 Page ?3
Torbay Citizens Advice Bureaux Notes to thc Financial Statements for the Year Ended 31 March 2024 8 Nel ineomingloutgoing resources Net outb?oing resoiirces for the year include.. 2024 2023 Loss on disposal of fixed assets held for the charity's own use Depreciation of fixed assets 1.481 261 9 Trustees remuneration and expenses No tru51ees, nor any persons connec(ed with them, have received any reniuneration from the charity dliring the year. Two tmstees w'ere reimbursed a total of £191.70 (202J £114.70) in relalion to reclaimed travel and training expenses duriiig the year. No trLlStees l)ave received any oiher benefits fron) the cliarity during the year. l O Siaff costs Thc aggregate payroll costs were as follows: 2024 2023 Staff eosts during the year were: Wagcs and £alaries Social security costs Peiision costs 193.377 13.940 6,872 198,402 ?14,189 218.1.58 The monthly average nuinber of persons {including senior management / leader511ip team) eniployed by the cliarity. during the year was as follows.. 2024 2023 Charitable activities 13 15 8 {2023 - 71 of the above emplo)'ees participaled in the Defined Contribution Pension Schemes. No einployee received emoluments of n)ore than £60.000 during the year. The total employee benefits of the k¢y Inanagement personnel ofthe cliarity were £31.856 (2021 £Nil). Page 24
Torba) Citizens Adi'ice Bureaux Notes to the Financial Statements for the Year F.nded 31 March 2024 I I Independeni examiner's remuneration 2024 2023 Examination of the financial statemenls 2.880 12 Taxation The charity is a registered charity and is therefore exempt from taxation. 13 T*ngible fixed xssets Furniture and eqiiipment Total Cost At l April 2023 Disposals 113.074 {113,074) 113.074 11 lJ.0741 At ) l Nlar¢h 2024 Depreciation Ill l April ?023 Eliminated on disposals I I l.i93 111.593 At 31 March 2024 Yet book Tr'alue At 31 March 2024 At 31 March 2023 1.481 1,481 14 Debtors 2024 2023 Trade dcbtors Prepayinents and accrued income 8.144 1.970 20.829 1.443 10,114 22,272 I S Current asset investments 2024 2023 Fixed temj bonds 86.007 Page 25
Torba) CitiLens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2024 16 Cash And cash equivalents 2024 2023 Casli 011 liand Casli at bank 84 -)85.980 78 186.064 374.814 17 Creditors: amounts falllng due within one year 2024 2023 Trade ¢reditor5 Otlier taxation and social security Other creditors Accruals Deferred income 2,268 3,112 14.288 ?.760 73.598 15.280 2.890 47.770 96,026 69.411 2024 2023 Deferred income al l April 2023 Resources deferred in tlie pcriod Amounts released trom previous periods 47.770 73,598 {47.7701 28.145 47.770 128.145) Deferred income at vcar end 73.)98 47,770 18 Pension and other schemes Defined contribution pensiun scheme The charity operates a defined contribution pcnsion scheme. The pension cost charge for the year represents conlributioiis payable by the charity to the scheme and ainounted lo £6,872 (2023 £6.2381. PagL 26
Torba), CitiLens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2024 19 Funds Balanee at 31 Ilareh 2024 Balance at I ..Ipril 2023 Incoming resources Resources expended Transfers Un re.41ricted funds Generul Unrestricted funds 186,417 83,465 197.272) 138.5)4 311 144 Dgsigiiuied Prciiiiscs Expenses IT Systems fund Core Service Fund Project Closure Impact Fund Redundancy fund Sickness cover i 00.000 13,000 70.785 (2.130) 1806) 187.8701 806 10.000 (70.7851 (1.210) 1520) 2.049 44.092 8.450 33,397 8.450 11,215 228.891 4,666} 1146.6.141 77.591 Total unrestritted funds 415,-308 83.465 1101,9381 {8,100) 388,7J5 Restrieted funds Adult Social Care Precept cit17.ens Advice COL Grant Empower Energy Advice Programme/EBDx F.OP 14 & W Network Co-ordinator HSF4 Lottery Awards for All Grant 10.500 15.000 1.715 110.500) 115.000) (1.7151 14.400 3.500 122,5001 (J.500) 8.100 1145) 4.769 28.375 (4.6241 {28.375) 9,684 52,646 43.185 2,800 {9,684} {52.646) 143.185) (2,800) Loiterv COL Grant Macmillan One Devon Torbay Council - Housing Advocate YBS Project 12.000 7.088 112.000) {7.088) Total restricted funds 205.66? 121i,6171 8.100 Tot4i1 funds 415.16J ?89.127 1315,555) 388.7J5 Page 27
Torbai. Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2024 Balance at 31 llarch 2023 Balgnce at I April 2022 Incolning resources Resource5 expended Tr3nsfeTS ljnrestricted funds General nresiricted funds 100,734 80.050 176,050) 81.683 186,417 Desi&Fiiuled Pren)ises Expenses IT Sysiems fund Core Ser¥ Ice Fund Covid Reeovery Fuel Voucher Admin Project Closure Impaci Fund Redundancv fund Sickness cover 50.000 13,000 (l.)J7} (439} (148,66)) 4)9 70.785 i 00.000 70.78) 78.000 (73.756) (4,000) (9.?41) 12.500 3.259 .450 8.4iO 399.J47 188.77J) 181,681) ??8,891 Total unrestricted funds 500.081 80.050 {164.8?i} 415.)08 Restricted Bio F.ner&N' Saving N'etwork Fund Devon Communities Foundation Empotr Energy .4dvice ProgrammelEBDx H & W Network Co-ordinator 14elp io Claim service Mactnillan Macmillan 438 (4i8) 2.000 16,46i (2.000) {16.46i) 8.800 (8.800) 13.477 (13.621 113.J021 118.9021 (7.046) {4?81 1145) 13,302 18.90? 7.046 4?8 One Devon Torbay Council - Debt managemeni Torbay Council - Housing Advocate YES Brixham 37.898 (37.8981 12.000 112.000) (7.79?) 500 7.ti9? Total restricted funds li.80: 11.38,6911 11451 Total funds 513.88J •04.794 lJOJ.514 415.163 Page 28
Torbaj. CitiZL'ns Advice Bureaux Notes to the Financial Statementg for the Year Ended 31 March 2024 De%ignated Fund5 Premises Exi)enses - The premises expenses fund has been sel aside in order to fund the costs associated with the iipkeep of the ciirrent premises. c.ore Service Fund - a fund to be used to offset the additional eosis of delivering our core generalist service. CoN'id Recovery - a fund to be used for additional advice capacity and staffing as we move into the recovery phase of our pandemic response. Tr'uel Voucher Admin To cover the adminislralion costs of issuinby fLiel vouchers linder the Hoiisehold Support Fund. IT S}'stern Fund - The IT system fund h&$ been set aside to ensure that IT systems are maintained at a sufficient level to ensure the continued delivery of a quality advice service. Project closure impact fund - Fund io mitigate the impact of project closure and contingency planning. Redund8ncv Fund - for the purpose of transparency and good governance. the trustees have created a fund to covL'r potential liabilities of the charity as at l April 202). Siek'ness Cover fund a fund lo cover the one-off costs of slaff sickness cover. Restricted Funds .4dult Social c.are Precept - A Torbay Council grant io support a range of Community. and Voluntarv sector organisations to assist thciii in providing activitics and services for local people to support their independence. provide advice and information and io delivcr hclp with challenges rclated to loneliness and isolation. These grani payments are funded from the Council Tax precept lo specifically support Aduli Social Care in Torbay. This includes K¥'orking with local community organisalions to enhance supportive neighbourhood and encourdge support and innovation. Big Lner%v Saving Network b und - grani funding froin Citizens Advicc lo provide fr()niline worker training to people identified as fuel poor ()r ai risk of beeoiningT fuel poor. Citizens AdN'ice Torridge, Ni Orth. ,Nlid and West Devon in pArtner5hip with Macmillan Cancer Support - Provision of a holisti¢ welfare benefits. employment. housing, debt and general advice service for people affected by cancer. Devon Communities FoundAtion - Grant approved by Devon Community Foundalion for the Conimunitie5 in Crisis Appeal - DCMS. Empower- A grant from Citizens Advice South Hams lo support those in fuel poverty. F.nergv Adi'ice Programme - grdnt funding from Ciliz¢n5 Advice to provide advice services lo clients at risk of luel poi'em.. Page 29
Torbay Citizen5 Advice Bureaux Notes to thc Financial Statements for the Year Ended 31 March 2024 Restricted F unds (continued) Citizens Ad%"ice COL G rant - Funding for a Volunteer Co-ordinator role and to re-open the drop-in. LOP - Funding to provide Energy Outreach sessions in the ¢ommunity to support people with making their energy costs more affordable. Health & ellbeing Co-ordinator - Torbay Council ASC funding from the Adult Social Care IASCI precept to en)ploi a Voluntary Sector Healih and Well-being Neiwork Co-ordinator. Help-to-claim service grant fiinding from Cili£ens Advice to cover the set up costs of a new service to siipport I IniN'crsal frcdit claimants. Lottery COL Grant - Funding to provide housing advice and to re-open the drop-in. National Lottern. Awards for All - Funding for a Specialist Energy Adviser post. One Dei"on - NHS South West cost of living community fund grdnt. Torbay Council H%F4 - 1-'Linding to provide energy and debi advice. Torbay Couneil Debt Management - funding from DWP and Torbay Council Debt Maiiagement Scheine to assist with Il)e Debi .4dvice Service. Torbav Council Flousing ..Idvocate - funding to assist in providing aetivitics and services for local people io 5UPPOrt tlicir indcpL'ndcnLL. proi'ide advice and infom)ation and io deliver help with challenges related TO housing quality,. consLimer rights and health. I'BS project - Funding through a nalional Citizens Advice projecl lo provide face lo face generalist advice in the branch to those approaching the Yorkshire Building Society. I'E.S Brixham Grant funding fr(>m YES Brixliai)) for tl)e delivery of outreach advice sessions. Page .30
Torba), Citizens Advice Bureaux -Notes to the Financial Statements for the Year Ended 31 March 2024 20 Analvsis of ntt Assets b¢tween funds L nrestricted fund.s General Toithl funds at 31 IIAreh 2024 Restricted funds Currenl assets Current liabiliiies 411 163 (2 428} 73.598 173.5981 484.761 196,026) Total net asseis i88.735 388.735 Lnreslricted funds Gen¢rl Total fund.s Mt JI Nlarch 2023 Resirieted funds Tangible fixed assets Curreni asseLS Current liabilities 1.481 435.468 1?1.6411 1.481 483.093 169.4111 47.625 147.7701 Total nel assets 415.308 1451 415 163 21 Related PArtv tr•nsactinns l)urinu Il)c )'ear the charit!. i)iadc Ihe following relalcd party trnnsaclions: "xeter l itiLens Adi'ice Bureau KLY l)ianagL'iiicnl SLf¥'iLLS arL provided by Exeier Citizens Advice Bureau. The value of key managemeni services provided during the year toial £42.884. {2023'. £27.2?6) The value of oiher recharge5 incurred during the year ioial £3.346. (2023: £1.464) The value of expendilure recharged io Exeier Citizens Advice Bureau during the year was £Nil1202i: £7.0461 At the balance sheet dale the amount due to Exeler Citi7£ns AdvTce Bureau was £33612023 - £Nil}. Pag¢31