Company registration number.. 2785039 Charity registration number: l 017649 Torbay Citizens Advice Bureaux IA company limited by guaranieel Annual Report and Financial Statements for ihe Ycar Ended 31 Nlarch 2024 Thompson Jenner LLP I Colleion Crescent Exeler Devoii EX? 4DG Torbay Citizens Advice Bureaux Contents Reference and Administrative Details Cl)air's Report Trustees, Report Statement of Trustees, Responsibililies 12 Independeni Examiner's Report 13 Statement of Financial Activities 14 Balance Sheet 16 Note5 to the Financial Statcnients 17to31 Torbav Citizens Advice Bureaux Reference and Administratii'e Details Trustees G Buck J Lowes E King J Kellei ChArity Registration Number 1017649 CompAn)' Registration Number 27850i9 The charity is incorporated in England & Wales. 29 Palace Avenue Paignton Devon TQ) iEQ Thompson Jenner LLP I Colleion Crescent Exeler Dei'on Registered Office IndepeJ)dent Eyaminer Page I Torba) Citizens Advice Bureaux Chair's Report for the Year Ended 31 March 2024 The year l April 2023 10 31 March 2024 has generally been a year of progress and success. Our shared Iwi(h CitizL"n5 Advice Exererl CEO. Sue Julyan, took up post on 17 April ?023 and tiH)k up the dual challenge of moviiig fron) the Education Scclor to ihe Cliariti, Scclor and restoring our fortuiies and reputation. Abli. assisted by Assisiai)t CEO. L)'ndsay Jariiian (based iii Exelerl and our .Idvice Services Nqanagyer {baged in our Paigiiian office). Jackic Ekers. ai)d a stroiig advisor and adi))inistration teain of paid staff and i¥ell-Iraincd volunteers, i¥e ended the year in a gi)od position. (As this goes lo press. June 20?4. we liave just had our governance validated by thc National Citizens Advice organisation as all "green" in our Leadership Self Assessmeni.) As reponed lasi year. Il)e Trustees decided to Set a deficit budget for the year 23124. The Trustees l)ave reiained the policy for the time bcing to eiideavour to retain our liiglil!, Irained and professional paid staff by funding salaries from rcserves if necessary again in 241?5. We ¢ire imiiienscly gyrateful for the continued significani funding, from Torba), Council (and again for this year 24.:'?51. In )3124 we were successful in bidding for additional slreams of funding which eventually rL.duced our final deficit from a predicted £90,941 10 £?6.4?8. Using a Treasury-approved Inodel we generated £3.05 in savings lo govemmeni and public 5ervi¢¢s for every £ 1.00 ii)vested. On Isl April )023 we had ?? volunteer staff linLluding 4 Truslccs) and on 3151 March 2024 ￿'e had ?7 (including 4 Trustees). On date of writing this repon (June ?41 wc now have 33 (including i Trusiees and 7 trainccs iyho started training at beginning of .4pril 20?4). Our Area Services Manager correctly emphasises that our volunteers are our strengyth and every one of them has soinething to offer lo the service. Due to ihe hig'h dLmdnd for our servicc both face to face and by phone, and ensuring we are reaching oui into our community.. we will always need more volunteers. However, the fact that 'e are continuing to groi¥ in nun)ber is a iestsmeiit to their dedication and commitment. and to the support ihey receive from all the Teain including ihe Training staff and supervisor5. 1 liave liad the pleasure of sitEing on a number of intervieiv panels and seeing advisors in training and at work. and I can atiesi lo the qualitv and motivation of the people we recruit and employ. In 2023124 we helped 2,506 people and dealt witli l 0.744 different issues 820/0 said their problem was solved following advice. 91D/o said we helped them find a wa!, forward. and 920/D said they would recommend ihe service. 17.6D/o were dealt willi facc-to-face, 53.70/0 bj telephone, 11.4 % by digital channels. and 17.J°/o by other tnedlls. 9 in l O of our cliLnls said their problem affcctcd thcir lives. includingF causing aiixiety and financial diffieulty- ? in J ga! they had difficulty knowing who lo contact or how systeins work before advice: and 4 in 5 experienced a shock or life event before their problem. We do make a difference. Geoff Buck Chair Page 2 Torba) Citizens Advice Bureaux Trustees, Report Trustees and officers The trustees and officers serving during the year and since ihe year end were as follows: Trustees.. GRBuck J R Lowc5 EJKing J A Kellct Appoinled 27 Junc 2024 R S Summers .Resigned 22 December 2023 S J N4organ Resigned 30 May 2024 The Trustees who are directors for company law piirposes. present their annual report together with the Linaiidiled annual accounts for the period ending .il .¥larch ?0?4 which comply wilh eurrLnt st3lLItory requirements. the charity's governing documents and preparLd in accordance with Accounting and ReportingF by C.harities.' Staiemeni of Recommendcd Practicc applicable lo charities preparing iheir accounLq in accordance with (he Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) {effeclive I January 20151- (Charilics SORP {FRS 10?11. the l."inancial Reporting Standard applicable in the UK and Rcpiiblic of Ireland IF RS I O? i and ihc Companics Act ?006. Thc cliarity was incorporated on 29 January 1993 and is a company limited by guarantee. having no share capital. Objeelives The charity's objects are to promote any charilable purpose for the public benefit by the advancemeni of cducalion, the proleclion and prescr%'ation of hcalih and the relief of povcrty. sickness and dislress in particular. but wiihoul limilation. for the benefil of the conimunity in Torbay and surrounding areas. Page 3 Torbay c.itizens AdviLL' Bureaux Trustees, RL'port Purposes and aims Vlslon Statement Mlsslon Statement O members of the community Gin sofve the problems they face and. as a resulL live happier Jnd m¢xe oductive live& O To provide free, Inde￿￿KIent confidential and impartial advice to everyone on iheir rights and responsibilities valuing diversity, promoting equality and challenging discriminatiorL Strategk (Xrtcomes Strategk Alms Reduced social and financial deprivation B. Improved mental health and wellbein9 foi the community C More equitable and cohesive society D. Stronger and rnore resilient communities Be accessible for anyone in the community regardless of any barri Develop our knowledge and understanding of the complex needs of our clients C Oesign our setvices so that thry are rnore feflective of and ielevant to the communities we sefve D. Campaign for change at a local arKI national level We have rcferrcd to the Charity Cominission's gFLnLral b¥uidaiiLe on public bLnefit when reviewiiig, our dillls and objcctlves and in planniiig. our future activiliL's. Iii partilular, the ¢rustces consider how planned activitie5 will coi)tribute io tlie aiins and objectives they liave sel. Page 4 Torbay Citiiens Advice Bureaux Tru8tee.s' Report How our gctii'ities deliver public benefil The irustee board is Convinced that thc work thai (he charity does, and Ilie services il provides, are crucial elemenis in ensuring that tliose most in need are supported in accessing Ilieir rights. Without the charity.. many lients ivould hai'e noivhere to go and no-one lo lielp them with their problems. In line with other reson econoniies. Torbay has siiffered more than many areas of the coiintry. being the 48th most deprived local authority in England. All our charitable activities focus on the provision of free advice to the general public on a range of issues: incliiding welfare benefits and t￿ credits, debt and money. hoLising and employment. fainily issues and consumer advice. Our Llctivities are undertakcn to furthcr oiir charitable Plirposes for the public benefit. Largely. thosc bcnefiting froill our scrvices arc ih05L most in nLcd. particularl), thosc in financial hardship. For every £1 invested in our service in 2023124. we generated: £3.05 £19.84 £12.76 in savings to government and public services (fiscal benefits) ', Totsl: £754.692 in wider economic and social benefits (public value) Total: £4.912.978 in financial value to the people we help (specific outcomes to individuals) Totsl: £3,159,728 Its impossible to put a financial value on everything we do- but where we can. we have. Wefve used a Treasury-approved model to do this. From our robust management information, we￿e also separately considered the financial benefits 10 the people we help. Clieni .Yalis[aLlion Il'e carefully moniior our clienis, satisfaction wilh our service: the feedbxck we receive is vital lo our plattning process. Citizens Advice Torbay is a clienl-fociised organisation client will be giv¢n as Inuch time as he or she needs. but it is recognised that this may not be as mucl) time as he or she ivants Sen'ices will be targeted towards IhosL' who are most in need Thc quality of services offered to cliei)Is musi ren)ain demonstrably high The finaiicial and structural viability of Ilie or¥ani5ation shall be Considered when iniroducing any new SL Tr'iCCS li is recounised that nei¥ services and inilialives should be directed primarily ai strentsthening the core of the service, eiilier Structurally or fii)ancially Page 5 Torbay Citiiens Advice Bureaux Tru.stee.s' Report Overall we helped 2,506 people and dealt with 10,744 different issues. 82% 91% said their problem was solved followin8 advice said we helped them find a way forward 92% would recommend the service Life is complicated. Sometimes people encounter challenges and problems that they don't know how to deal with, and they need help to overcome. 9in10ofour clients said their problem affected their lives, includin causing anxiety an financial difficulty 2in3 say they had difficulty knowing who to contact or how Systems work before advice 4in5 experienced a shock or life event before their problem Page 6 Torbai. Citizens Advice Bureaux Trustees, Report Governance The charitv is managed by its Trustee Board. The members are chariry Irustees who ha￿'e a leoal responsibility for the uenernl control and managemeni of the charity, including financial managemeni and control. All trustees give iheir lime voluntarily and receive no benefits from ihe charil),. The Trustee Board is responsible for ensuring ihai the charitiT complies with the Citizens Adviee Mernbership Scheme. charitv legislation. and relevant eompan). law. New trustees are assigned a mentor. and are provided iyith an induction pack. an initial induciion programme. and on-ooing iraining and support as required. This includes ihe opportunity to observe tlie work of the charity. and briefing5 at Board meeiings on areas of the charity s M'ork. Furtherniore. Ciiizens Advice proN'ides a programme of trustee Iraining for nem, and e.xisting trustees. .Vanagemenl Under a partnership ￿1th Citizens .4dvice Excter we share a leadership team. Therefore. the da￿ to day running of the chariry. during the year was delegated ￿ thc leadership team. consisting= Su7anne Ju]￿an Chief ExeculiN'e Lyndsav Jaman - Assisthni Chief Executive {shared with Exeierl Jackie Ekers - .4dN'ice Serk'ices Ilanager Admip7i.¥lratio Admini5trdtion wiihin the chariN is supwrted by a dedicaied team of administrative volunteers who undertake tasks such as opening poqi. filing. data input and photo¢op! ing. Il'e pa), tribute to our administrative volunteers for their continued support and dedicaiion io our work during these challenging limes. 'ho used and benefited from our seTh'ices. The charitv continues to offer telephone and digi121 advice and inforn)ation services. Some clienis are Seen on a face to face basis bj. apwTriniment. During ihe last year. we continued to work with nalional Citizens Advice to deliver the freephone Adviceline service. Wiihout ihe ¢ontribution of volunteers. our generalist advice and inforniation service would not run. Dunno the year. thev have given in the region of 8671 holirs of time through regular N'olunteering. or eqliivalent to 4.6 ful l-time equiN'alent staff members. or sorne £)80.7i l in value. The Board wish io thank ihc manv %'olunieers who ensured the continued operation of ihe charity bv donating their time and expericnce during Ihese challenging times. W e lost a number of volunleers during ihe pandemic, bul some of them are expressing an interest in returning. This demonstrales thai people benefit fmm volunteering for Citizens Advice including our excellent in-house training suppon offered io our volunteers. The new skills and experience gained whilst volunieering is valued b! futiire emploN'ers. Clieni Profile Of the clients who used the scrviccs of the charity during ihc year. 720/0 were under 65 years of age. 580/0 were female, 76010 ￿ere while British. and 70 /0 were disabled or living wilh a long-term health condition. Aporl costs Support costs include central functions and have been allocated lo activity cost caiegories on a basis consisieni with the use of resources. for example. allocating property costs by floor areas. or per capita. staff eosts by the timL spent and oiher costs by their usage. Governance costs ThLsL ii)clude the cosi attributable lo ihe charity's compliance with constitutional and statutory requirements. including audit, strategic Inanagemeni and irustee's meetirkgs and reimbursed expenses. Government grants Go¥'ernmeni granis are recognised based on the accrual model and are measiired at ihe fair N'aliie of the assei recLivcd or receI￿able. Grants are classified as relllling either to revcnue or to assels. Gr&nt5 relating to reN'enuc are recognised in income over the period in w,hicli the related costs are recognised. Grants relating to a£sets are recognised over ihc expLcled useful life of ihc assct. Where part of a gyrant relating to ali asset is deferred, it is recognised as deferred income. Taxation Thc Lliarity. is considcred to pass the lesis sei out in Paragraph I Schedulc 6 of the Financc Act 2010 and therefore it meets ihe definition of a charitable companv for UK corporaiion purposes. Accordingly, the charii!. is poienlially exempi from taxation in respeci of income or capital gains received within caiegories cowered bl. Chapter ) Part I l of the Corporation Tax Act 2010 or Section ?56 of the Taxaiion of Chargeable Gains Act 1992. 10 the exient that Such income or gJains are applied cxclusivtly to charitable purposes. Page 18 Torbai, Citizens Adi'ice Bureaux otes to the Financial Statements for the Year Ended 31 Iqarch 2024 'rxngible filed assets Individual fi.xed as5CtS C05ting £ 1000.00 or more are initially recorded ai cosi. less any subsequeni aceumulated depreciation and SLibsequent accumulated impaim)ent losse5. Depreciation and amortisalion Depreciation is provided on iangible fixed asseis so as to iiTiie off the eosl or valuation, less any estimaled residual value. over their expected useful economic life as follo￿'S.. Asset elass Depreciation method and rAte l i ,'0 reducing balance. )3. J30/0 5trdight line Fixtures and fittings Current asset ini'estments Current assei invesirnents are included at the lower of cost and nel realisable value I market value. Trade debtors TrudL dcbtors are amounts due from Cusiomers for merchandise sold or services perfornied in the ordinary course of business. Trade debiors are recognised initiallN' ai ihe transaclion price. TheN' are 5ubsequenil!' measured at amortised cost using the effectiN'e interesi meihod. less pro￿lS1On for impairment. .4 provision for the impairment of irade debiors is established when there is objective evidence ihai the charity will not be able to collect all amounts due according to the original teThs of the receivables. Cash and cash equiN'alents Cash aiid cash equiN'alcnts comprise cash on hand and call deposits. and other short-terni highly liquid investnienis ihai are readily eoni'ertible to a knoMM amount of cash and are subject to an insignificani risk of change in value. Trxde creditors Trade creditors arc obligations to pa), for eoods or seTh'ices thai hake bccn acquired in ihe ordinary course of business from suppliers. Accounts payable are cl&ssified as curreni liabilities if the chariry doe5 not have an unconditional right. at Ihe end of the rewrting period, to defer settlement of the creditor for ar least twelve months after ihe reporting date. If there is an uncondilional right io defer settlement for at leasi twelve months after Ihe reporting dale. Ihey are presented as non-curreni liabilities. Trade ereditors are recognised initially ai the transaction price and subsequenilv me&sured at amortised cosi using the effective interest method. Fund structure Lnrestricted income funds are genernl funds that are available for use al the trusiees discretion in furtherance of the objectives of the charity. Designated funds are unresiricted funds set aside for specific purFK)ses al the di5crelion of the irustees. Restricted income fi&nds are those donaied for use in a particular area or for specific purposes, the use of which is restricted io that area or purpose. Page 19 Torbai. Citiiens Adi'ice Bureaux Yotes to the Financial Statements for the Year Ended 31 March 2024 Pensions and other post retirement obligatlDns The charit), operates a defined contribution pension scheme M,hich is a pension plan under which fixed contributiOll5 are paid into a pension fund and the charity h&s no legal or construclive obligation to p2J' further Contributions even if the fund does not hold Su￿]cient assets to pay all eMplO￿eeS the benefits relatin&) to emplovee service in the ¢urrent and prior periods. Contributions to defined contribution plans are recogni5ed in the Statement of Financial Activitie5 when they are due. If coniribuiion payments exceed ihe coniribuiion due for seTrice. Ihe excess is recognised as a prepaymen(. 3 Income from donations and legacies L nrestricted funds General Total 2024 Totxl 2023 Donaiions and legacies. Donations from individuals Grants. inclLiding capital grants: Governmeni gran Grants from other charities 481 481 383 76.128 76.128 4.8?? 78.709 78.709 78.40) Of the tolal income from donations and legacies in ihe prior year. the entire amounl was unreslricted. Page 20 Torbay Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2024 4 Income from charitable activities Restricted funds Tolal 2024 Total 2023 Adult Social Care Precepi Big Energy Saving etwork Cit17ens Advice C.OL Grant Citizens Advice TorridgL, North. N4id and West Devon in partnerghip with Macmillan Dcvon Coinmunities Foui)datioii Einpower F.nergy Advice ProgrammelEBDx 10,500 10,500 438 15.000 15,000 18.902 2,000 16,463 8.800 1,715 14,400 3.500 4.769 28,375 9.684 52.646 1.715 14.400 3,500 4.769 H&W Netsyork Co-ordinator HSF4 Lottery A￿'ardS for All Grant L.ottery' COL Grant Macmillan One Devon 9.684 52.646 43.185 ?.800 7,046 428 2.800 Torbay Council - ASC Torbay Council Debt manageiiient Torbav Council Houging Advocate YBS Proje¢t YES Brixham 37.898 12.000 12.000 7.088 12.000 7.088 7.292 205.66? ?05.662 124.744 Of the total income from charitable activities in the prior year, the entire ainount was restricted. 5 Investment income Unrestricted Total 2024 TotRI 2023 General Bank interest receivable 4.756 4.756 1.645 Of the investment income in the prior year. Ihe entire amount was unrc£tricled. Page21 Torbay Citizens Advice Bureaux Notes to the Financial Statements for thc Year Ended 31 March 2024 6 F.xi)enditure on charitable activities by fund type Unrestrieted Funds Designated General Restricted Funds Total 2024 Charitablc activities Support costs 4,666 68,478 28,794 ?04,909 8.708 ?78,053 37.502 4,666 97,272 213.617 315.555 Unrestricted Tr unds Designated General Restricted Funds 2023 Charitable activities Support costs 84.773 62.133 17,917 101,410 37.281 ?48,)16 55,198 84,773 80,050 138.691 303.514 Unrestricted funds Designated General Reslrieled funds Total 2024 Adult Social Care Project Citizens Advice COL Graiit Citi£ens Advice Torridge, North, Mid aiid Wesl Devon in partnersliip with Macinillan Core Service Flind Desionated IT Designated Premises Designated Projeci Impact Fund Designated Recovery. fund Empower Energy Advice Prooramme Energy Olltreach Project H & W Nettvork Co-ordinator 10,500 15,000 10,500 15.000 43,185 43,185 97.?72 806 2,liO 1,210 520 ,715 22,500 97.272 806 2,130 1.210 520 1,715 22.500 4.624 4,6?4 Lottery Awards for All Grant Lottery Cost of Living Grant One Devon Torbay Council - Housing Advocate YBS Project 9.684 52,646 2.800 9.684 52.646 2,800 12,000 7.088 12,000 7.088 4.666 97.272 213,617 315.555 Pag¢ 22 Torbay Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2024 Ilnrestricted funds De.4i2n8ted General Restricted funds Total 2023 Big Energy Saving Network c.itizens Advice Torridge. North. Mid and West Devoii in partnership witl) Macmillan Core Service Fund Designated IT Designated Premises Designated Project Itnpacl Fund Designated Recovery fiind Devon Communities Foundation Einpower Energy Advice Programme Help to Claim service M2cmillan 438 438 1 $.902 18.902 80.050 439 80,050 439 1,3.37 9,241 73,756 9,241 73.756 2.000 16.463 8.800 2.000 8.800 7.046 428 13.622 37.898 7,046 428 One Devon Torbay Council ASC Torbay Council Debt managcnient Torbay c.ouncil Housing Advocate YES Brixham 13.622 37.898 12.000 7.792 12.000 7.792 84,773 80.050 1)8.691 iOi.514 In addition to the cxpendilure analysed above. there Are also governance costs of £2,880 {2023 £2.8801 which relate directly to charitablL activities. See nole 7 for fllrther deiails. 7 Analysis of goNernance and support costs GovernAnce costs Unrestricted fund5 General Total funds IndepLndenr examiner fees Examination of the financial stateinenls Total for 2024 2.880 Page ?3 Torbay Citizens Advice Bureaux Notes to thc Financial Statements for the Year Ended 31 March 2024 8 Nel ineomingloutgoing resources Net outb?oing resoiirces for the year include.. 2024 2023 Loss on disposal of fixed assets held for the charity's own use Depreciation of fixed assets 1.481 261 9 Trustees remuneration and expenses No tru51ees, nor any persons connec(ed with them, have received any reniuneration from the charity dliring the year. Two tmstees w'ere reimbursed a total of £191.70 (202J £114.70) in relalion to reclaimed travel and training expenses duriiig the year. No trLlStees l)ave received any oiher benefits fron) the cliarity during the year. l O Siaff costs Thc aggregate payroll costs were as follows: 2024 2023 Staff eosts during the year were: Wagcs and £alaries Social security costs Peiision costs 193.377 13.940 6,872 198,402 ?14,189 218.1.58 The monthly average nuinber of persons {including senior management / leader511ip team) eniployed by the cliarity. during the year was as follows.. 2024 2023 Charitable activities 13 15 8 {2023 - 71 of the above emplo)'ees participaled in the Defined Contribution Pension Schemes. No einployee received emoluments of n)ore than £60.000 during the year. The total employee benefits of the k¢y Inanagement personnel ofthe cliarity were £31.856 (2021 £Nil). Page 24 Torba) Citizens Adi'ice Bureaux Notes to the Financial Statements for the Year F.nded 31 March 2024 I I Independeni examiner's remuneration 2024 2023 Examination of the financial statemenls 2.880 12 Taxation The charity is a registered charity and is therefore exempt from taxation. 13 T*ngible fixed xssets Furniture and eqiiipment Total Cost At l April 2023 Disposals 113.074 {113,074) 113.074 11 lJ.0741 At ) l Nlar¢h 2024 Depreciation Ill l April ?023 Eliminated on disposals I I l.i93 111.593 At 31 March 2024 Yet book Tr'alue At 31 March 2024 At 31 March 2023 1.481 1,481 14 Debtors 2024 2023 Trade dcbtors Prepayinents and accrued income 8.144 1.970 20.829 1.443 10,114 22,272 I S Current asset investments 2024 2023 Fixed temj bonds 86.007 Page 25 Torba) CitiLens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2024 16 Cash And cash equivalents 2024 2023 Casli 011 liand Casli at bank 84 -)85.980 78 186.064 374.814 17 Creditors: amounts falllng due within one year 2024 2023 Trade ¢reditor5 Otlier taxation and social security Other creditors Accruals Deferred income 2,268 3,112 14.288 ?.760 73.598 15.280 2.890 47.770 96,026 69.411 2024 2023 Deferred income al l April 2023 Resources deferred in tlie pcriod Amounts released trom previous periods 47.770 73,598 {47.7701 28.145 47.770 128.145) Deferred income at vcar end 73.)98 47,770 18 Pension and other schemes Defined contribution pensiun scheme The charity operates a defined contribution pcnsion scheme. The pension cost charge for the year represents conlributioiis payable by the charity to the scheme and ainounted lo £6,872 (2023 £6.2381. PagL 26 Torba), CitiLens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2024 19 Funds Balanee at 31 Ilareh 2024 Balance at I ..Ipril 2023 Incoming resources Resources expended Transfers Un re.41ricted funds Generul Unrestricted funds 186,417 83,465 197.272) 138.5)4 311 144 Dgsigiiuied Prciiiiscs Expenses IT Systems fund Core Service Fund Project Closure Impact Fund Redundancy fund Sickness cover i 00.000 13,000 70.785 (2.130) 1806) 187.8701 806 10.000 (70.7851 (1.210) 1520) 2.049 44.092 8.450 33,397 8.450 11,215 228.891 4,666} 1146.6.141 77.591 Total unrestritted funds 415,-308 83.465 1101,9381 {8,100) 388,7J5 Restrieted funds Adult Social Care Precept cit17.ens Advice COL Grant Empower Energy Advice Programme/EBDx F.OP 14 & W Network Co-ordinator HSF4 Lottery Awards for All Grant 10.500 15.000 1.715 110.500) 115.000) (1.7151 14.400 3.500 122,5001 (J.500) 8.100 1145) 4.769 28.375 (4.6241 {28.375) 9,684 52,646 43.185 2,800 {9,684} {52.646) 143.185) (2,800) Loiterv COL Grant Macmillan One Devon Torbay Council - Housing Advocate YBS Project 12.000 7.088 112.000) {7.088) Total restricted funds 205.66? 121i,6171 8.100 Tot4i1 funds 415.16J ?89.127 1315,555) 388.7J5 Page 27 Torbai. Citizens Advice Bureaux Notes to the Financial Statements for the Year Ended 31 March 2024 Balance at 31 llarch 2023 Balgnce at I April 2022 Incolning resources Resource5 expended Tr3nsfeTS ljnrestricted funds General nresiricted funds 100,734 80.050 176,050) 81.683 186,417 Desi&Fiiuled Pren)ises Expenses IT Sysiems fund Core Ser¥ Ice Fund Covid Reeovery Fuel Voucher Admin Project Closure Impaci Fund Redundancv fund Sickness cover 50.000 13,000 (l.)J7} (439} (148,66)) 4)9 70.785 i 00.000 70.78) 78.000 (73.756) (4,000) (9.?41) 12.500 3.259 .450 8.4iO 399.J47 188.77J) 181,681) ??8,891 Total unrestricted funds 500.081 80.050 {164.8?i} 415.)08 Restricted Bio F.ner&N' Saving N'etwork Fund Devon Communities Foundation Empo￿tr Energy .4dvice ProgrammelEBDx H & W Network Co-ordinator 14elp io Claim service Mactnillan Macmillan 438 (4i8) 2.000 16,46i (2.000) {16.46i) 8.800 (8.800) 13.477 (13.621 113.J021 118.9021 (7.046) {4?81 1145) 13,302 18.90? 7.046 4?8 One Devon Torbay Council - Debt managemeni Torbay Council - Housing Advocate YES Brixham 37.898 (37.8981 12.000 112.000) (7.79?) 500 7.ti9? Total restricted funds li.80: 11.38,6911 11451 Total funds 513.88J •04.794 lJOJ.514 415.163 Page 28 Torbaj. CitiZL'ns Advice Bureaux Notes to the Financial Statementg for the Year Ended 31 March 2024 De%ignated Fund5 Premises Exi)enses - The premises expenses fund has been sel aside in order to fund the costs associated with the iipkeep of the ciirrent premises. c.ore Service Fund - a fund to be used to offset the additional eosis of delivering our core generalist service. CoN'id Recovery - a fund to be used for additional advice capacity and staffing as we move into the recovery phase of our pandemic response. Tr'uel Voucher Admin To cover the adminislralion costs of issuinby fLiel vouchers linder the Hoiisehold Support Fund. IT S}'stern Fund - The IT system fund h&$ been set aside to ensure that IT systems are maintained at a sufficient level to ensure the continued delivery of a quality advice service. Project closure impact fund - Fund io mitigate the impact of project closure and contingency planning. Redund8ncv Fund - for the purpose of transparency and good governance. the trustees have created a fund to covL'r potential liabilities of the charity as at l April 202). Siek'ness Cover fund a fund lo cover the one-off costs of slaff sickness cover. Restricted Funds .4dult Social c.are Precept - A Torbay Council grant io support a range of Community. and Voluntarv sector organisations to assist thciii in providing activitics and services for local people to support their independence. provide advice and information and io delivcr hclp with challenges rclated to loneliness and isolation. These grani payments are funded from the Council Tax precept lo specifically support Aduli Social Care in Torbay. This includes K¥'orking with local community organisalions to enhance supportive neighbourhood and encourdge support and innovation. Big Lner%v Saving Network b und - grani funding froin Citizens Advicc lo provide fr()niline worker training to people identified as fuel poor ()r ai risk of beeoiningT fuel poor. Citizens AdN'ice Torridge, Ni Orth. ,Nlid and West Devon in pArtner5hip with Macmillan Cancer Support - Provision of a holisti¢ welfare benefits. employment. housing, debt and general advice service for people affected by cancer. Devon Communities FoundAtion - Grant approved by Devon Community Foundalion for the Conimunitie5 in Crisis Appeal - DCMS. Empower- A grant from Citizens Advice South Hams lo support those in fuel poverty. F.nergv Adi'ice Programme - grdnt funding from Ciliz¢n5 Advice to provide advice services lo clients at risk of luel poi'em.. Page 29 Torbay Citizen5 Advice Bureaux Notes to thc Financial Statements for the Year Ended 31 March 2024 Restricted F unds (continued) Citizens Ad%"ice COL G rant - Funding for a Volunteer Co-ordinator role and to re-open the drop-in. LOP - Funding to provide Energy Outreach sessions in the ¢ommunity to support people with making their energy costs more affordable. Health & ellbeing Co-ordinator - Torbay Council ASC funding from the Adult Social Care IASCI precept to en)ploi a Voluntary Sector Healih and Well-being Neiwork Co-ordinator. Help-to-claim service grant fiinding from Cili£ens Advice to cover the set up costs of a new service to siipport I IniN'crsal frcdit claimants. Lottery COL Grant - Funding to provide housing advice and to re-open the drop-in. National Lottern. Awards for All - Funding for a Specialist Energy Adviser post. One Dei"on - NHS South West cost of living community fund grdnt. Torbay Council H%F4 - 1-'Linding to provide energy and debi advice. Torbay Couneil Debt Management - funding from DWP and Torbay Council Debt Maiiagement Scheine to assist with Il)e Debi .4dvice Service. Torbav Council Flousing ..Idvocate - funding to assist in providing aetivitics and services for local people io 5UPPOrt tlicir indcpL'ndcnLL. proi'ide advice and infom)ation and io deliver help with challenges related TO housing quality,. consLimer rights and health. I'BS project - Funding through a nalional Citizens Advice projecl lo provide face lo face generalist advice in the branch to those approaching the Yorkshire Building Society. I'E.S Brixham Grant funding fr(>m YES Brixliai)) for tl)e delivery of outreach advice sessions. Page .30 Torba), Citizens Advice Bureaux -Notes to the Financial Statements for the Year Ended 31 March 2024 20 Analvsis of ntt Assets b¢tween funds L nrestricted fund.s General Toithl funds at 31 IIAreh 2024 Restricted funds Currenl assets Current liabiliiies 411 163 (2* 428} 73.598 173.5981 484.761 196,026) Total net asseis i88.735 388.735 Lnreslricted funds Gen¢r*l Total fund.s Mt JI Nlarch 2023 Resirieted funds Tangible fixed assets Curreni asseLS Current liabilities 1.481 435.468 1?1.6411 1.481 483.093 169.4111 47.625 147.7701 Total nel assets 415.308 1451 415 163 21 Related PArtv tr•nsactinns l)urinu Il)c )'ear the charit!. i)iadc Ihe following relalcd party trnnsaclions: "xeter l itiLens Adi'ice Bureau KLY l)ianagL'iiicnl SLf¥'iLLS arL provided by Exeier Citizens Advice Bureau. The value of key managemeni services provided during the year toial £42.884. {2023'. £27.2?6) The value of oiher recharge5 incurred during the year ioial £3.346. (2023: £1.464) The value of expendilure recharged io Exeier Citizens Advice Bureau during the year was £Nil1202i: £7.0461 At the balance sheet dale the amount due to Exeler Citi7£ns AdvTce Bureau was £33612023 - £Nil}. Pag¢31