citizens advice Wokln8 CITIZENS ADVICE WOKING UNAUDITED FINANCIAL STATEMENTS 31" MARCH 2024 COMPANY REGISTRATION NUMBER: 02638741 CHARITY REGISTRATION NUMBER: 1004585 BREWERS CHARTERED ACCOUNTANTS Bourne House. Queen Street. Gomshall. Surrey. GU5 9LY
CITIZENS ADVICE WOKING CONTENTS PAGE GENERAL INFORMATION REPORT OF THE TRUSTEE BOARD INDEPENDENT EXAMINER'S REPORT 10 STATEMENT OF FINANCIAL ACTIVITES 12 BALANCE SHEET 13 NOTES TO THE FINANCIAL STATEMENTS 15
CITIZENSADVICEWOKING COMPANY INFORMATION 31" MARCH 2024 COMPANY REGISTRATION NUMBER: 02638741 CHARITY REGISTRATION NUMBER: 1004585 TRUSTEE BOARD Mr C Croker (Resigned September 2023) st Mr L Oates (Vlce Chalr and Chair from 1 October 2023) Mr W Annandale (Vice Chair from 1" October 2023) Mr J Butler (Treasurer) Mrs Asmlth Mrs L Kemeny Dr C Smlth th Ms S Hope (reslgned 4 June 2024) Ms D Harlow Mrs Kawther Hashmi CHIEF EXECUTIVE Lorralne Buchanan REGISTERED OFFICE Provlnclal House. 26 Commercial Way. Woklng Surrey. GU216EN WEBSITE wokin cab.o INDEPENDENT EXAMINER Andrew Skilton ACA Brewers Chartered Accountants Bourne House. Queen Street. Gomshall. Surrey. GU5 9LY BANKERS Lloyds Bank PLC 32 Commerclal Way. Woking. Surrey. GU216EN
Report of the Trustee Board For the Year Ended 31 St March 2024 The Trustees, who are also Directors under Company Law, have pleasure in submitting their Annual Report for the year ended March 2024. The financial statements have been prepared in accordance with their accounting policies set out in the notes to the financial statements. They comply with Citizens Advice Woking (CAW) goveming document, Charities Act 2011, Companies Act 2006 and Accounting and Reporting by Charities.. Statement of Recornmended Practice applicable to charities preparing their accounts in accordance with "FRS102" the Financial Reporting Standard applicable in the UK and Republic of Ireland. CONSTITUTION CAW was founded in 1939 and was incorporated as a Company Limited by Guarantee in 1991. New Articles of Association were adopted in 2014 and updated in 2022 in accordance with National Citizens, Advice Model Articles. A Trustee Board including members elected at an Annual General Meeting or co-opted by the Trustee Board directs CAW. Representatives of staff and volunteers and Woking Borough Councillors are entitled to attend Board meetings as non-voting observers. The members of the Company consist of all Trustee Board Members. The liability of each member is Ilmited to a maximum of £1 per member. TRUSTEE BOARD The individuals who seNed as elected members of the Trustee Board during the financial year are listed on the prior page. No member of the Trustee Board received any payment from CAW. Jenny Sexton and Lesley Taylor served as Staff Representatives to the Trustee Board resigning in D8mber 2023. No Woking Borough Counclllors wEre appointed as observers during the year. PUBLIC BENEFIT The Trustees have had regard to the Charty Commission Guidance on public benefit. OBJECTIVES The objectives as set out in the Articles of Association state "the Charity's objects are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in Woking and surrounding areas." These objectives are achieved by the delivery of the Citizens Advice Servi to provide free, independent, and confidential advice and infomation to the residents of Woking and anyone who works in the Borough to help with the problems they face. In addition, it looks to improve the policies and practices that affect peoples, lives.
ACTIVITES CAWS activities continue to be in line with its objectives. CAW works under the Local Performance and Quality Framework membership scheme of the national Citizens Advi organisation. It continues to meet the quality mark for the Advice Quality Standard in the areas of debt, housing, and weare benefits. CAWS main activity Is to ensure members of the public can acces5 an advice service at a time which is suitable to them and to then receive free. impartial. and confidential infomiation and advice which helps them to move forward with whatever issue they are experiencing. There needs to be as many ways of access to CAWS service as possible and clients can contact us in person. by telephone, by email or by cornpleting a form on our website. Information and advice can then be given to the dients in any or several of these ways, depending on the capability of the client. Our town centre office was accessible five days a week and open to clients dropping in from 10am- 4pm. We have continued with our outreach sessions in Sheerwater and Byneet with a team of volunteers on the rota to be available every week. We also continued another outreach service for the Ukrainian refugees that came to the UK after the war started in April 2022. We have 2 volunteers every week who attend the Lighthouse Community Hub to give information and advice to cllents who have just arrived in the country and who continue to live in the Borough. CAW has always dellvered telephone information and advlce, Including being part of the national telephone helpline, Adviline. For the first 8 Months of 2023 -24, we worked in partnership with Citizens Advice Surrey Heath to deliver Adviceline, and a team of volunteers answered calls Monday - Friday. All Surrey local Citizens Advice offices worked in partnership to apply for funding from the national organisation to set up and run a County- wide Surrey Adviceline. The funding covered a paid role for 1 full time generalist adviser (GA) as well as a rota of 2 volunteers per session 5 days a week to man Adviceline. The Project took 3 months to set up, but by November 2023 we had employed a GA and volunteer rota was established. In addition to our core funding from Woking Borough Council (WBC), w8 were funded to deliver several Projects on its behalf. The Financial Capability Project had been delivered for many years and was to help those clients in financial difficulties with budgeting and financial literacy support. For 12 months from January 2023, we were funded to provide a Welfa benefit adviser to work with the Syrian and Afghan Refugees being supported by WBC under the Resettlement Scheme. We also received funding to attend the Ukrainian Hub and to continue to work with those clients who needed additional ongoing support. Finally, WBC also contributed towards the cost of our Guildford County Court Help Desk. which is held bi-weekly. Our 2 advisers attend the Court to help those who are at risk of homelessness. They run a drop-in help desk as V11 as advocating on behalf of clients who have referred themselves prior to their Hearings. Our advisers work with clients before and after the Hearing to stabilise not only their housing situation but any other problem they may have, such as debt and the need for income maximisats'on. We also received funding from Surrey County Council to continue delivering the No One Left Behind Project. The aim was to contsct those harder to reach residents who find it difficult to engage and who often have several interconnected and complicated issues that have built up over kn'me. Our 2 advisers are the main point of contact for clients and help mainly with income maximisation and debt problems. This was a Surrey-wide Project as each local
Citizens Advice Offi across the County was being funded to provide the same Servi in their Borough. Our l Access Project entered its third year with our 2 GAS taking referrals directly from the key workers working with l Access. the Drug and Alcohol Service for Surrey. The aim of the Project is to help clients to resolve their issues, mainly welfare benefit, housing and debt Issues, to help with their treatment pathway. Our advisers work remotely at the l Access Hubs in Chertsey. Guildford and Redhill. Our Trussell Trust Project entered its second year. A GA is employed to attend the Foodbank sessions to support clients who have been issued foodbank vouchers. The aim of the Project is to redu reliance on the Foodbank, although clients have a variety of issues that are all interconnected and are barriers to them reducing reliance on the Foodbank. We continued to work with Healthwatch Surrey on a new Project following its decision to run the Telephone Information and Adviceline inhouse. This is a Data Insight Sharing Agreement about the trends and issues of health and social care experiences being seen across the County. A monthly report is submitted, and regular meetings are held with members of both the Healthwatch and CAW teams. CAW spent a lot of time during the year administering the Household Support Fund on behalf of WBC. The Household Support Fund was available to help those in financlal difficulties. It worked with WBC on the criteria and how the process would work. We ran an application process and assessed the eligibility of the clients. We distributed supennarket vouchers and made payments on to energy accounts. Recruitment of paid stsff continued throughout the year as well as the training of new volunteers to join the team. 11 volunteers started on the rota in the receptionladmin role and 3 volunteers were trained to become assessors. Ongoing continuous professional development training for paid staff was held in house or they attended extemal sessions when appropriate. CAW is part of the community and recognised as an organisation that can be trusted and to give the correct Information and advice. It was invited to run sessions at the Surrey Heartlands Llvlng Market Event, attended the Working for Woking day, and gave presentstions to the Surrey Minds Staff Meeting, the Woking Rotary Club and the Welcome Church. It is also part of the Woking Mental Health Partners Group and the Woking Refugee Focus Group. CAW also continued to administer the Wenceslas Fund on behalf of Woking Lions. Volunteers and paid stsff make applications to the Fund on behalf of dients vlho need help with their energy costs. This is then assessed by management and rf the dient's application is successful then arrangements are made for a contribution towards energy costs to be paid. CAW also administered sucSsful applications to the John Beane Grant Fund. Applications were made by the CAW volunteers and paid staff for items of furniture, white goods, and school uniform. amongst other things. Items were purchased on behalf of the client when John Beane paid the money into CAWS bank account. CAW also continued with its Research and Campaign )4vork raising important issues both locally and nationally that impact on peoples, lives. The importance of being able to collect real time data had been demonstrated throughout the Pandemic, with the effects of all the new regulations and legislation being seen immediately. The data CAW gathers is used to
help research issues and influence decision makers by running campaigns to change these policies and praCtIS that are seen to not be working. Work to improve the reception area in the Provincial House office was also completed. which has not only improved the space for clients. but has made it easier to help more than one client at a tim8, as well as improving the worf(ing space for the receptionistladmin leam. Due to the decision by WBC to cut funding to CAW, our fundralslng efforts increased enormously. A Crowdfunding campaign was organised, a Quiz Night and Music Event were held, and staff and volunteers took part in the London Legal Walk. ACHIEVEMENTS AND PERFORMANCE CAWS main achievement was to continue delivering a service that helped 6025 clients, with 22,802 different issues during the year. An income gain of £2,805,955 was achieved for clients and debts of £198,591 were written off. The town centre office continued to be open 5 days a week and the 3 outreach sessions in Byneet, SheeDNater and the Ukrainian Hub remained open, delivering a face-to-face service when so many other organisations have been forced to stop this service due to a lack of funding. We have been able to recruit new volunteers and provide training courses to become assessors. Recruitment of pald staff has had its challenges, but we successfully recruited a new Advice Session Supervisor, new members of staff to the Trussell Trust and Court Desk Project, and to a new post for the Adviceline Project. We continued to successfully deliver the Projects we had been delivering in 2022- 23. Our Truss811 Trust and l Access Projects are delivered solely by CAW and our Funders, the Trussell Trust and sUY and Borders Partnership, have seen the benefit to their clients by being able to access a GA directly. We dellvered the No One Left Behind and Advlcellne Projects jointly with the other 11 Surrey local Citizens Advice offiS, working sucSsfUllY in partnership to reach more residents across the County. Our vrfork on behalf of WBC to support the Refugee community in Woking increased during the year as the success of the Ukrainian Hub grew and more Refugees needed help with issues to help them settle in Woking. More Afghan families arrived in the Borough and needed help to resolve housing and welfare benefit issues. WBC renewed the funding to provide a welfare benefit adviser for the Syrian and Afghan refugees from January 2024 - December 2024. The Guildford County Court Help Desk advisers prevented homelessness and when this wa5 not possible due to the legal circumstances, advised clients on their options for housing, including supporting them to make homelessness applications. The work done pre and post Hearings increased income and went through the client's options to deal with debt. Our relationship with Healthwatch continued with the delivery of a new Project to share insight and data about the health and social care sector that clients were experienGing. This has been used by Healthwatch Surrey to approach the Health Commissioners and other statutory bodies to make improvements to the system. We were awarded funding by the national organisation of Citizens Advice to improve the delivery of our service and were able to train reptiOnIstS to take on more responsibility by completing emergency applications for charitable help. This successfully freed up time for the rest of the team to deal with other issues a client had.
Our Research and Campaign work throughout the year successfully raised awareness of local and national issues. Paid staff and volunteers raised 331 Evidence Foms. Housing and welfare benefrt issues had the highest number of Evidence Fomis raised, highlighting the difficulties in finding suitsble. affordable housing, and the many problems dients have in navigating the Vlfare benefrt system. The last six months of the year were overshadowed by our attempts to Convin WBC not to cut our core funding. Whilst continuing lo deliver the service for the clients and our Funders, the Trustees, paid staff and volunteeis were actively doing what they could to change the minds of Councillors and Officers. We supplied as much InfOnatIon as possible in the form of a Business Case, attended rne8tlngs with Councillors and OffIrS. including appearing at the Overview and Scrutiny Committee, and invited the Deputy Leader of the Council to be the main speaker at the Annual General Meeting. There was increased activty on social medla and in the local newspaper, several grant applications for core funding were submltted and our fundraising and requests for donations increased. FINANCIAL REVIEW The Trustee Board confirns it has kept proper accounting records which fully shows CAWS flnancial position. The Trustee Board also acknowledges its responsibility for safeguarding CAW'S assets and for taking all reasonable steps for the prevention of fraud and other irregularities. The outcome for 2023124 was as shown in the Accounts below. We received a total income of £469.697 (including the agreed amount of grant from WBC of £189k). The year*nd surplus was £41 k {compared to the previous yearfs deficit of £21,500) and we maintained healthy reserves of £250k. Surrey County Council's funding for No One Left Behind was new restricted funding for 12 months from 1st April 2022 to end in March 2023. Due to the success of this Project, we were informed in December 2022 that funding of the same amount would be avRrded to dellver the serrf[ in 2023- 24. In addition to the £10,OCKI funding from Woking Borough Council for the County Court Help Desk, a further £5.000 funding came from Guildford Borough Council. A donation of £3,000 was also received towards the work this Project was dolng. We did not manage to secure any more funding during the year. But we were able to secure new restricted funding Projects. Two Projects were on behalf of WBC. The first was for the extension of advice sessions at the Ukrainian Hub. Due to the success and continuing demand for CAWS servIs, further funding for 2023 - 24 was agreed in December 2022 with an increase of 40°k to £14,400 to deliver the sepdice for a further 12 months from 1. April 2023. The second Project did not stsrt until January 2023 and vrfas to provide a welfare benefit adviser to support the Syrian and Afghan Refugees who are part of the Resettlement Programme. This was for 12 months until the end of Dernber 2023. Income of 3 months was taken into the restricted funding total for 2022 - 23 and 9 for 2023 - 24. The Trussell Trust Foodbank Project is a 3-year Service Level Agreement and began on 1 Jt October 2022. For 2022 - 23 six months of the first year's restricted funding was taken into
income and six months went into 2023- 24. The Year 2 funding will run from October 2023 to October 2024 The l-Access Project continued to be funded for 2023- 24 for a further 12 months at the same level of funding as 2022 - 23. CAW received £14,000 from Healthwatch Surrey to deliver the Data Insight Sharing Agreement which was a reduction of £1,000 on the previous year when it delivered the Telephone Information and Adviceline. In January 2023 CAW vrfas awarded £12,500 restricted funding from national Citizens Advice for the Improving Delivery Project. As work started on this immediately, 3 months of the funding was taken as income for 2022- 23 and 9 months for 2023 - 24. In April 2023, the Surrey local Citizens Advice offiS jointly bid to national Citizens Advice for funding to set up a new Adviceline group. Each office received £39,000 towards the running of the Project, including the recruitment of a full-time member of staff. The funding was not awarded until August 2023 and therefore 8 months of the income was taken into 2023 -24. We were also paid administration cosls by WBC to deliver 2 rounds of the Household Support Fund of £13,000 during 2023 - 24. United Byfleet Charlty also Increased their funding to £7,500 towards the running of the 8yfieet Outreach Ses810n, Fundraising events plus donations from various sources raised £47,675 during the year, an increase of 530/0 on the previous y8ar. ONGOING ISSUES At the time of last year's annual report (November 2023) it was necessary to include the rider that given the UnrtaInty of receiving core funding from WBC for 2024125 {following its issue of a s.114 Notice declarlng effective "bankruptcy") and the usual uncertainties of receiving grants from other sources, CAW could not declare itself a going concern and might have to budget for closure by the end of June 2024. WBC consulted on a proposal that our core grant be cut in its entirety. We responded with the case that our services play an important part in their perfOnanCe of their statutory duties (particularfy in relation to the provision of housing, the prevention of homelessness and issues around housing benefit and council tax support) and help protect the vulnerable (expenditure on which the s.114 Notice permits), We produced a business case that the impact of CAWS closure would result in a greater financial cost to the Council by having to provide the services we would no longer be delivering. Discussions were held with the relevant Council Members and Officers, but the Council concluded that providing core funding to CAW was discretionary expenditure which it was not pemissible to make under the s.114 regime. Unfortunately. CAW was unable to persuade WBC that. In sethng its budget for 2024125, it could continue to pay CAW core funding. This represents a cut of £189k in core unrestricted funding for 2024125 compared to that given in 2023124. However. CAW did secure funding from WBC to deliver some Projects. This was a combination of transition funding from the UK Shared Prosperity Fund to support our transfomiation (£30k), and £50k from its Hardship Fund, primarily to signpost people to advice and support if in dtfficulty because of the 10° Council Tax increase. In addition, extra money was forthcoming to support refugees in
Woking. WBC was able to continue to fund existing projects. including a contribution to the Guildford Court desk, and to cany forward the arrangements for the use of the premises at Provincial House at nominal rent and with the service charge borne by WBC. Funding for other projects from other sources was also Confimd. Whilst all these amounts are restricted funds to be used for the purposes given. they enabled CAW to continue to employ the staff neSSary to deliver a service. Together with the increase in fundraising activities, including a Crowdfunding carnpaign, and some cost- cutting. this enabled a balanced budget for 2024125 to be set. This is enabling a service to be continued whilst making some adjustments to what can be provided. Looking to the future, it is recognised that it is not possible to rely on all the 2024125 project funding being available in 2025126. The Board are actively exploring options to enable a Servi to the residents of Woking to be maintsined going forward. GOING CONCERN The Trustees are of the view that, at the time of writing this report, given our continued inability to receive core grant from Woking Borough Council and unknown future project Income, CAW may not b& a going concern. The Board is explorlng the options available to it to continue operating CAWS services. These include merger with another local CA. continuing to provide a slimmed-down service within the resources likely to be forthcoming in the next financial year, and a managed closure transferring its projects and reserves to another LCA. RISK The Trustee Board consider the risk to which CAW is exposed and has put in place systems to mitigate those risks. This includes holding professional indemnity insurance and employers, liability insurance. The level of cover is reviewed annually. The Risk Register Is revlewed every 2 months, and the major risk identified is the reduction of fundlng on current levels and the inability to find altematlve funding. There continues to be the same mistaken bellef that CAW is a natlonal charity funded by central government. CAW conkn'nues to work hard to make the public and potential funders aware it is a local charity competing for funding with other charities. INDEPENDENT EXAMINER During the financial year Brewers Chartered Accountants has acted as CAWS Independent Examiner. SMALL COMPANY EXEMPTION This Report is prepared in accordan with the Special Provisions of Part 15 Companies Act 2006 Laurence Oates On behalf of the Trustee Board Dated
INDEPENDENT EXAMINER'S UNQUALIFIED REPORT CHARrrABLE COMPANY Independent Examiner's Report to the Trustees of Cltizens Advlce Woking I report to the trustees (who are also Directors for the purpose of company law) on my examination of the financial statement5 of Citizens Advice Woking ('the charitable company,) for the year ended 31 March 2024 which comprise the Statement of Financial Activities, the Balance Sheet, the Statement of Cash Flows and related notes. This report is made solely to the charty's trustees, as a body, in accordance with section 145 of the Charities Act 2011. My work has been undertaken so that I might state to the charity's trustees those matters l am required to state to them in this report and for no other purpose. To the fullest extent permitted by law, I do not acpt or assume responsibility to anyone other than the charity and the charity's trustees as a body, for my work, for this report, or for the opinions I have formed. Responslblllties and basls of report As the trustees of charitable company you are responsible for the preparation of the financial statements in accordan with the requirements of the Companies Act 2006 ('the 2006 Act,). Having satlsfied myself that the financial statements of the charltable company are not required to be audited under Part 16 of the Acl and are eligible for independent examination, I report in respect of my examination of the charitable company's financial statements carried out under section 145 of the Charities Act 2011 {'the 2011 Act,) and in carrying out my examination I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act. An independent examination does not involve gathering all the evidence that vnuld be required in an audit and consequently does not cover all the matters that an auditor considers In giving their opinion on the financial slatements. The planning and conduct of an audit goes beyond the limited assurance that an independent examination can provide. Consequently I express no opinion as to whether the financial statements present a 'true and fair, view and my report is limited to those specific matters set out in the independent examiner's ststement. Independent examlner's statement Since the charitable company's gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake the examination because l am a member of ICAEW specify other appropriate body], which is one of the listed bodies. I have completed my examination. I confinn that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:
accounting records were not kept in respect of the charitable company as required by section 386 of the 2006 Act; or the financial statements do not accord with those records. or the financial statements do not Comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the financial statements give a 'true and fair view which is not a matter considered as part of an independent examination; or io
the financial statem8nts have not been prepared in accordance with the methods and principles of the Statament of Recommended Practice for accounting and reporting by charities applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). I draw your attention to the disclosure in the Trustees, Report and the Post Balance Sheet Events Note 18 which indlcates there is material uncertainty relating to going concem following the issuing of a Section 114 Nob'ce by Woking Borough Council. The council are consulting on a proposal for the grant to be cut In its entirety for 2024-2025. Whilst the trustees are responding that the services provided by Citizens Advice Woking are an important part in Ihe council 's performance of its ststutory duties and are permitted under the Section 114 Notice, at the time of signing these accounts, there is material uncertainty about the charitable company's ability to continue. The trustee5, due to the uncertainty. have drawn up a contingency plan includlng as a last resort to close and believe there will be sufficient distributable reserves lo fund these costs. Andrew Skllton ICAEW Brewers Chartered Accountant Boume House Queen Street Gomshall Surrey GU5 9LY li
12 CITIZENS ADVICE WOKING STATEMENT OF FINANCIAL ACTIVITIES Ilncluding the Income and Expenditure Account) For the ar ended 31$t March 2024 G•n•ral Oe51gnatsd Restrict Funds Funds Fund$ Total 2D24 Totsl 2023 INCOME FROM: Donatlons and legaclas Charltsble Activities Grant Woklng Borou8h Councll Other grant5 Ineom• from othèr trAdlng actlvltlos Incorne from fundr815ing acts"8$ 36,673 36,673 23.506 189,000 189.CW 189,000 245,724 371.578 245.724 11,2 11,C 7,654 In¥•stffl•nt Ineom• 1,658 1.858 338 Oth•r Incom• 1,CQ2 1.082 239,395 245,724 485,119 5¥2.076 EXPENDITURE ON: Ralslng Fund• Ch•rft4bl• ktlvlU•• Grants Staff costs Ofllce and FKcq>erty costs Sundry e¥penses Other- retum unspent funds 56,125 243,240 56,125 197.509 408,628 380.550 25,221 18.812 30,244 45.514 13.155 185,388 10,745 17,215 14,478 13,029 TOTAL 193.348 14,47 312.393 520,218 853,8 NET EXPENDITURE 40,047 (14.4781 108,6891 135,0991- 61.524 Tr•nsf•rs b•tw••n Funds 14 {4,5801 4560 NET EXPENDITURE •ft•r tronsf•r¥ 41,487 {14,4761 182,1091 135.099} - 81.524 FUNDS BROUGHT FORWARD AT 1st Aprll 1023 14&15 105,722 97.115 84.878 287.713 329,238 FUNDS CARRIED FORWARD AT 31st Morch 2024 147.209 82,839 2.767 232,614 267.713
t3 CITIZENS PDVICE WOKING BALANCE SHEET At 31st March 2024 2024 2023 FIXED ASSETS Tanglble ftsed as58ts CURRE ASSETS Debtors Cash al bank and In hand 10 10,182 290,768 306,950 12,900 291.062 303.962 CREDITORS amount falllng due wlh5n one year 11 74,338 36.249 NET CURRENT ASSETS 232,814 267,713 NET ASSETS 232.614 287,713 FUNDS Unrgslricied Funds General funds De$lgn8bJ funds 147,209 82,039 105.722 97.115 14 229,848 202,837 Reslrkted 15 2,787 84,876 TOTAL FUNDS 232,814 267,713 The coMpY Is •ntliled to exemptlon from audlt under Sfj¢¢lon 477 of the Cornpwlg8 Act 2008 for thè year gnded 31 March 2024 The membèrs havo not requlrad the cornpany lo obtaln an audit ol Its flnancl81 statements for the year ended 31 March 2W24 In accordance wlth Secllon 476 of Ihe Comp8niès Act. The Trustee5 acknowledge Ihelr responsibbllty for 11 Ensurlng the company keeps accounllng record whlch compty wlth Sedon8 388 and 387 of tho CLMmpanies AGI 20rAry.' and 21 Preparlng accoun15 whlch glvg 8 truè and falr vlew ot Ihg affalrs of the ccrfnpany 8s al the end of Ils finarla1 yaar end and of tts result in each flnanclal year In accordance wlh stions 394 and 395 and whlch othe1$• to tha company. These financial statements are prepared In accordance th Part 15 of the companies Act 2006 in Telallon to small companies. Th8 financlal statements on pages 17 to 2S were apyoved by the Board on and signed on Ihelr behaw by.. L Oaies Board memb Board memtr Comp8ny numb. 2838741 Charlty numtr.' 1004585
CITIZENS ADVICE WOKING 14 STATEMENT OF CASH FLOWS For the ar ended 31 Mar¢h 2024 2024 2023 CASHFLOWS FROM OPERATING ACITIVITES Proft/lLossl for the year 135,0991 161.5241 Increase In debtors 13,2821 12,348) Increase In credltors 38,087 23,040 ChaTr8e In cash and cash equlvalents 12931 140.8321 Cash and cash tqul¥alent$ at the be8lnnlng of the Mportln8 p•rfod 291,062 331,894 Cash and cash equl¥alents at th• end of the reportln8 p•rlod 290,769 291,062
CITIZENS ADVICE WOKING Notes to Iho Flnancial Statamonts Yearto 31 March 2024 1. A¢eounilng Pollcle8 Goneral The flnancial statements forthg charfty, is 8 public nefit enuty. havs been y8P8r8d on the accruals basi8 und&r Ih8 hlstori¢ cost COllV8ntlon and In accordance wilh th8 Slalament of Recommèrtded Practlce.. Ac¢ountlng and REpOrng by charftl8s preparing th8ir accounts In accordance with th8 Finandal Reportlng Standard appllcabl8 In the UK ond R8publk Ireland IFRS102 2nd Edition effecuve January 2019-'Ch8rf1188 SORP, I, Compani89 Act 2006 and the Charity's Gov8ming Document. Prtsentalonal currency Is £ SterllNJ & roundlng18 to £8. Incom• Income eomprisas grants. donAIDns and fundr81sing 8Ctlv188. Income Is reeogniaed on a r8celvable bosis. Incorng 1¥ deferred where It relates to and agr88rnent to provldè sarvic88 for 8 spedfi¢ period and has been rocelv8d In Bdvanc• of that pedod. A grant tsf £189,00012022.. 218,0001 was r9¢elved from Woking Borough Councll. OMAt•d s•rylc•¥ and facllltl• Woklng 8oUgh CDuncil provldes offlc• fr•• of chargè from whlch the charfty OFéT8te$. No flnan¢lal values havè atlrfbJt•d to thè mnt, $grvi¢e charg•s and ratos don8tsd 8$ the tru8t••$ leel th8t the valtje cannot bo rellably m•a#ur•d and quanufied. Exp•ndltur• Llab1111188 8re re¢ogn18ed as 500n as there 1$ 8 Jegal or con8truGllve obllgauon commfjttlng the chRdty te the eMpend6ture, It 18 probable that th8 8o#Jement wlll b8 requlrqd and Ihg amount ol the 01&tn be me86ured wlth r88sonable crtalnty. P•n51on comts Definod contrfbudon rton costs are all¢xatèd to unre5trkted and r08ffietèd actlvlUo8 b09ed on the 81locaOrt ol staff tlme. Swyort ¢o•t• 10% of salary costs and 5% of offlc8 and 9undry CO815 are d88m8d to relate to the managam8nt of the bureau. Govgmance costs comprf88 the Independent Ex8mlna15on F88. C8rtaln olfice, 8undry and Jalary CDsts been alkxalad to restrfcted funds wher8 pro%A8lons has boon for th880 costs to be funded from the grants. VAT In¢om8 and •xpendlture ara VAT Inclu8lv8 88 tho Charfty8 8dvttles are outslde the Scope of VAT. Flxed 1•1 Fix8d a85ets are 8tgled at colt. As581s aT8 C8p&110 wn the cDJt of eBch ltsm 8xeeod8 £1,000. D•pfacl8tbn Is provlded at r8te8 calculated to wrft8 off 8$S&t6 over IrexpeCted Ilve8. D•pr•cl•don pDlky Offlco equlpment .33.3% Stralght Ilne D•btorB are rgwgnl8ed at 9•tt1omènt Arnount. Cr•dltOM Cr•dllors are recognlsed when the ch8rfty ha8 a pregenl obligab'on resulllThJ hDm a p8$t Ont that wlll probably sUIt In the transfer of fund8 to a thlrd paty and the amount to settle can be measurgd rellably. Operatlng l•a8• •greom•nt Rentals appllcablg to operaling18asBS where $ub8tsnUalty 811 of the beneffts and rfsk of own8r5hlp r8rnaln wlth the lessor ar0 tharged agalnst Incorne on e stmight line basls over Ihe period of ka88. Funds UMestrict8d fvnds are avallable to spend aGb¥e8 Ihat further any purposes of Ihe ¢harfty. Deslgnated Funds org UllT8Strfcted fund$ whlch havg L set asld8 fora sr pu088. R8Strfded Funds a funds whlch have been $trIcted in acwrdance wlth donor 5P8GifiCa0n. GOING CONCERN The Board 1$ exploring the optlons avallable to conlinug operadng CAW8 seN¢gs, the88 Include meryerwith another Sx81 CA. continulng to provld& a 51imm8d-down 8ervl¢e6 Vllthin resourc88 Ilk8ly to be forthcornlng In th8 nexiflnan¢i&l year, and a rnenaged closure tran$ferAng its projeGts and reserv8$ to another CA.
16 CITIZENS ADVICE WOKING Notes to the Flnanclal Statements Year to 318t March 2024 2 Invesknont Income 2024 2023 Interest receivable 1,658 338 3 Grants 2024 2023 Household Support Fund 1 Wenceslas fund BEIS Funding Gulldford County Court Household Support 2 & 3 Household Support 4 Trussell Trust Foodbank Unlted Byrt88t Charlty John Beane 548 3,125 420 473 183,797 5,216 540 290 50.000 924 79 8,283 197.570 56,125 4 Staff Costs 2024 2023 Salaries Employers Nl Pensions 361,331 23,528 23,769 408,628 338,393 20,380 21,777 380,550 Allocated as follows: Charitable actlvltles Support costs 367,766 40,863 408,628 342,495 38,055 380,550 Average number of employees Management Adminlstration Direct advice Support staff 10 10 18 18 Full time equivalent for 2024 totals 10 (2023 - 10). No member of staff received remuneration in excess of £fO,000. No Board members or connected person recelv8d any remuneratlon or 8xpenses in the year.
17 CITIZENS ADVICE WOKING Notes to the Flnancial Statements Year to 31st March 2024 5 Office and Property Costs 2024 2023 Rents and insurance 1.524 1.339 Printing. postage and statlonery Telephone Repalrs Support costs 5.444 4.661 1,137 1,860 14,476 2,640 25,221 414 8,274 The value of the offic8 premises provided rent free by Woking Borough Councll Is excluded from the Statement of Financial Activltles in 2024 as the Trustees do not feel the beneficial value to the Charity Can be reliably measured. The exclusion is on the basls that th8 market value does not represent the cost of alternatlve premises to operate from should the need arise. 6 Sundry Expenses 2024 2023 Legal, professlonal & consultancy Travelling expénses 3,733 573 772 1,094 Staff tralnlng 787 2,564 Computer expenses Sundry axpenses Support costs 10.500 20,307 979 15,137 13,672 30,244 5.639 45,513 7 Other expenditure 2024 2023 Repayment of unspent Household Support 13,155 8 Support Costs 2024 2023 Salarles and other employee costs Office and property Gosts Sundry expenses 40.863 2,640 13,672 57,175 38.055 414 5.639 44,108 Ail support costs are allocated to charitable activities. Support costs includ8 Governance costs of Independent Examlnatlon £3,255 (2023 £3,540).
crrizENS ADVICE WOKING Notes to the FlnanGial Slatoments Year to 31rt March 2024 Flx•d Assets Offlc• Equip Offlce Equip Cost 1"WI 2023 Additions DIsp08als 31 March 2024 38,748 38,748 38,748 38,748 D•proclatlon 1" Aprll 2023 Chargè (or tho yoar On dlsposals 31. Marth 2024 38,748 38.748 38.748 38,748 N•t book valu• at 31 March 2024 Not book valu• at 31 MwGh 2023 10 D•btors 2024 2023 Debtors arKI prepaid eXFense8 16.182 12,900 11 Crodltorn: Amounts falllng duo wlthln ono ¥r 2024 2023 Accruals and def8rr•d incomè 74,336 36.249 12 Relatsd Party Tran•a¢llon• No donaUon$ wer6 recalved from related partle$. 13 Indopgndont Examln•rs Remunerallon IrbJeperwJent Examine¢s reNneratIon totalled £3,25512023- £3.450).
CITIZENS ADVICE WOKING 19 Notès to tho Financlal Stst•monts Y•ar to 31*t March 2024 14 Dosignated Fuftds Balanco at 0110412023 Balance at 31A1312024 Incomlng Outgolng Transf•rs Gulldfrxd County Cwrt Help Desk Outreach Property Malntenance Offic• IMprovnts Ipo8t covldl PartSgerTrust D•sig818d Funds- Gwal Reserv8 40.653 10.000 36.462 10,000 14D,8531 110.0001 131.9881 4.476 10,¢JXs 82,639 82,839 82.639 97,11S 14,476 The deslgnalad funds from last yoar h8v8 been merged lo 8 General Reserve at 3113124. Tha frjnds are held as a eontinoency fund gSv8n the uncertainties on fvndln9 for 25126 and the risk of CAW having to close. Thls Indudes paylng redundancy costs of up to £45k and other closure costs. Thè contlngency fund also Covers propety m81ntonacA8 ts)sts at Provfjndal Hou88. Is R••trl¢t•d Fund• 8alan¢o at 0110412023 Balance at 3110312024 Inc¢)m• Expendliur• Trnnsfor• Household Support Househdd Support Admlnlstrauon l.aceass Communlty Drug and Alcohol Servlce MaPS Fundlng BEIS Remote Wofklng Gulldlord County Court Help Desk Surrey cOty Coundl Fundlng- No One Left Behlnd. 1 Surrty Cths w¥5105 eel Outreach Cthitr• In¢ome C1&4 Improving OBllvery Prolect Flnanclal Capat4'11ty Grant Healthl¢h Advlce Llne Grant Trussell Trust Foodbank Ukralnlan Hub IrKcffie WBC Relugee Support Income SurreyAdvlce Un8 hn B•an• 50,000 10,043 150,0001 243 10.286 50.728 153,3591 427 424 614 13,400 424 1,154 378 15401 131.7781 18,000 S],370 325 2,476 420 2,500 149.7781 592 325 15,2161 1,7eo 7,100 12,800 11,500 14.000 23,800 12,833 10,838 19.484 79 e82 e06 1,188 2.108 345 1,552 1,431 1,279 4,560 15.662 112,1061 115.5091 125.9081 114.0221 112,3901 118,0531 323 2.359 64.876 1,080 2.840 245.724 312,320
CITIZENS ADVICE WOKING Notes to the Flnancial Siaten*nts Year to 31S1 March 2024 15 Restrictod Funds. continuBd Household Support Fund- On behalf of wok9 Borough Coundl, Cllzen5 Advéce Wth"ng dlstribuled the Fund to eliglble applicants in flnancial need andlor who had a dlsability or lonTrtenn health condill¢)n. Household Support Admln . An amount patd to Clllzen5 Adce Woking ty Woklng 8orwgh Council to conlrfbule towards the adminislratlon costs of dlstrtbullng the fund. l Acc¥ Communlty Drug and Acohol 8èrvic•- fundin9 Irc¥n Surrey & BOrdS NHS Trust lo provide a G8nerallsl A(lSer lo tske dlrect raforrals frorn key Workers lo support seThice users 8re rocelvlng treatment. MaPs Fundlng- Fundlng prtsvlded lo Iraln a debt 8dvlser. BEIS Fundlng IT rowurc•s- Fundlng from natlonal Chkens A¢fvk• lo Puh8¥8 hardware and 8offv4ar8 to conlrlbule toword$ the cost of runnlng a remote worklng $ervlce. Gulldlord Court O•ik. Fundlng from Woklng Councll and Gulldford Borough Councll to help cllents 81 rlsk of homglgssness due lo Po55esslon Proceedlng5 being issued. Surrny CC- No One Left B•hlnd . Fundlng from Surrey County Councll to Pde caseworter5 10 SUPPOrt vulnerable cllenls with debt. budgeting and welfare benefits advSce. 8urr•y Crl•li Fund- To 8UPPOrt clients to make applcallons for Grants from Suffay County Coundl's emergency fundlng pot. Wence•l- Prowdes Grants to ellglbla cllenlB from a fund ralseil by Wokinq Lions to asslsl wllh fuel poverty and fuel debt. 8yn••t Outm¢h- Fundlng from Unlted Byfieet Charltles tOW8Tds the cost of runnlng on ¢wlreach 8eNlce In Byfieet. CItA Improvlng O•llv•ry Progrnrnm•- FuThJlNJ from nallonal Cllkens Advlcg towards the eo81 of runnlng the servlGe. Flnancl•l C•pablllty- Funding from Woklng Borough Councll lo ¢onlrfbule towards lh• cost of d•llvedng flnancl&l pabIlIty and budggllng support to clients wllh debl. H•althwatch Telephone Advlce Ilng- Fundlng from Hggllhwal¢h Surrey to rrfovld8, or slgnpost peoplglo inforrnalion about local healih and care services and how le access the s8CeS by a HelFdesk vthlch processes enqulrfes made by telephone. text. emall or Ihrough the Heallhwatch Surrey web811e. Tru5s•II Trust Foodbank- Fundlng from Tnjssell TruBt to proMde a Generallst Adviser at Foodb8nk 8e55i0ns lo glve Snfonnatlon and advlce and lo reduce the reliance on the Foodbonk. Ukrnlnlan Hub- Fundlng frorn Woklng Borough Counc51 to provldè Generallst Advlsers to attend the outreach sessions to glv8 WBC Rgfugee Support- Fundlng frorn Woklng Borough Councll lo pmide a beneflt ad58r lo support the Syrian and han refugees with we5fare benefit 155ues. John Bean•- Gwls for clalrnants In flnanclal difficulty.
21 CITIZENS ADVICE WOKING Notes to the Flnancial Statements Year to 318t March 2024 16 Analysis of funds by net assets 2024 Unrestrlcted Funds Designatod Funds Restricted Fund8 Total Net current assets 147,209 82.639 2,767 232,614 Net assets 147,209 82,639 2,767 232,614 17 Analysls of funds by nat assots 2023 Unr08tricted Funds De81gnated Funds Re8trlcted Funds Total Net current assets 105,722 97,115 64,876 287,713 Net assetg 105,722 97,115 64.876 267,713 18 Post Balance Sheet Events - Golng Concern The Board Is exploring the optlons available to contlnue operating CAW'S services. These include merger with another local CA, continuing to provide a slimmed-down service within the resources likely to be forthcoming in the next financial year, and a managed closure transferring its projects and reserves to another LCA.