citizens
advice
Wokln8
CITIZENS ADVICE WOKING
UNAUDITED FINANCIAL STATEMENTS
31" MARCH 2024
COMPANY REGISTRATION NUMBER: 02638741
CHARITY REGISTRATION NUMBER: 1004585
BREWERS
CHARTERED ACCOUNTANTS
Bourne House. Queen Street. Gomshall. Surrey. GU5 9LY

CITIZENS ADVICE WOKING
CONTENTS
PAGE
GENERAL INFORMATION
REPORT OF THE TRUSTEE BOARD
INDEPENDENT EXAMINER'S REPORT
10
STATEMENT OF FINANCIAL ACTIVITES
12
BALANCE SHEET
13
NOTES TO THE FINANCIAL STATEMENTS
15

CITIZENSADVICEWOKING
COMPANY INFORMATION
31" MARCH 2024
COMPANY REGISTRATION NUMBER: 02638741
CHARITY REGISTRATION NUMBER: 1004585
TRUSTEE BOARD
Mr C Croker (Resigned September 2023)
st
Mr L Oates (Vlce Chalr and Chair from 1 October 2023)
Mr W Annandale (Vice Chair from 1" October 2023)
Mr J Butler (Treasurer)
Mrs Asmlth
Mrs L Kemeny
Dr C Smlth
th
Ms S Hope (reslgned 4 June 2024)
Ms D Harlow
Mrs Kawther Hashmi
CHIEF EXECUTIVE
Lorralne Buchanan
REGISTERED OFFICE
Provlnclal House. 26 Commercial Way. Woklng Surrey. GU216EN
WEBSITE
wokin
cab.o
INDEPENDENT EXAMINER
Andrew Skilton ACA
Brewers Chartered Accountants
Bourne House. Queen Street. Gomshall. Surrey. GU5 9LY
BANKERS
Lloyds Bank PLC
32 Commerclal Way. Woking. Surrey. GU216EN

Report of the Trustee Board
For the Year Ended 31 St March 2024
The Trustees, who are also Directors under Company Law, have pleasure in submitting their
Annual Report for the year ended March 2024. The financial statements have been prepared
in accordance with their accounting policies set out in the notes to the financial statements.
They comply with Citizens Advice Woking (CAW) goveming document, Charities Act 2011,
Companies Act 2006 and Accounting and Reporting by Charities.. Statement of
Recornmended Practice applicable to charities preparing their accounts in accordance with
"FRS102" the Financial Reporting Standard applicable in the UK and Republic of Ireland.
CONSTITUTION
CAW was founded in 1939 and was incorporated as a Company Limited by Guarantee in
1991. New Articles of Association were adopted in 2014 and updated in 2022 in accordance
with National Citizens, Advice Model Articles. A Trustee Board including members elected at
an Annual General Meeting or co-opted by the Trustee Board directs CAW. Representatives
of staff and volunteers and Woking Borough Councillors are entitled to attend Board
meetings as non-voting observers. The members of the Company consist of all Trustee
Board Members. The liability of each member is Ilmited to a maximum of £1 per member.
TRUSTEE BOARD
The individuals who seNed as elected members of the Trustee Board during the financial
year are listed on the prior page.
No member of the Trustee Board received any payment from CAW.
Jenny Sexton and Lesley Taylor served as Staff Representatives to the Trustee Board
resigning in D8￿mber 2023.
No Woking Borough Counclllors wEre appointed as observers during the year.
PUBLIC BENEFIT
The Trustees have had regard to the Charty Commission Guidance on public benefit.
OBJECTIVES
The objectives as set out in the Articles of Association state "the Charity's objects are to
promote any charitable purpose for the public benefit by the advancement of education, the
protection and preservation of health and the relief of poverty, sickness and distress in
particular, but without limitation, for the benefit of the community in Woking and surrounding
areas."
These objectives are achieved by the delivery of the Citizens Advice Servi￿ to provide free,
independent, and confidential advice and infomation to the residents of Woking and anyone
who works in the Borough to help with the problems they face. In addition, it looks to improve
the policies and practices that affect peoples, lives.

ACTIVITES
CAWS activities continue to be in line with its objectives. CAW works under the Local
Performance and Quality Framework membership scheme of the national Citizens Advi
organisation. It continues to meet the quality mark for the Advice Quality Standard in the
areas of debt, housing, and we￿are benefits.
CAWS main activity Is to ensure members of the public can acces5 an advice service at a
time which is suitable to them and to then receive free. impartial. and confidential infomiation
and advice which helps them to move forward with whatever issue they are experiencing.
There needs to be as many ways of access to CAWS service as possible and clients can
contact us in person. by telephone, by email or by cornpleting a form on our website.
Information and advice can then be given to the dients in any or several of these ways,
depending on the capability of the client.
Our town centre office was accessible five days a week and open to clients dropping in from
10am- 4pm. We have continued with our outreach sessions in Sheerwater and Byneet with
a team of volunteers on the rota to be available every week. We also continued another
outreach service for the Ukrainian refugees that came to the UK after the war started in April
2022. We have 2 volunteers every week who attend the Lighthouse Community Hub to give
information and advice to cllents who have just arrived in the country and who continue to
live in the Borough.
CAW has always dellvered telephone information and advlce, Including being part of the
national telephone helpline, Advi￿line. For the first 8 Months of 2023 -24, we worked in
partnership with Citizens Advice Surrey Heath to deliver Adviceline, and a team of
volunteers answered calls Monday - Friday. All Surrey local Citizens Advice offices worked
in partnership to apply for funding from the national organisation to set up and run a County-
wide Surrey Adviceline. The funding covered a paid role for 1 full time generalist adviser
(GA) as well as a rota of 2 volunteers per session 5 days a week to man Adviceline. The
Project took 3 months to set up, but by November 2023 we had employed a GA and
volunteer rota was established.
In addition to our core funding from Woking Borough Council (WBC), w8 were funded to
deliver several Projects on its behalf. The Financial Capability Project had been delivered for
many years and was to help those clients in financial difficulties with budgeting and financial
literacy support.
For 12 months from January 2023, we were funded to provide a Welfa￿ benefit adviser to
work with the Syrian and Afghan Refugees being supported by WBC under the Resettlement
Scheme. We also received funding to attend the Ukrainian Hub and to continue to work with
those clients who needed additional ongoing support.
Finally, WBC also contributed towards the cost of our Guildford County Court Help Desk.
which is held bi-weekly. Our 2 advisers attend the Court to help those who are at risk of
homelessness. They run a drop-in help desk as V￿11 as advocating on behalf of clients who
have referred themselves prior to their Hearings. Our advisers work with clients before and
after the Hearing to stabilise not only their housing situation but any other problem they may
have, such as debt and the need for income maximisats'on.
We also received funding from Surrey County Council to continue delivering the No One Left
Behind Project. The aim was to contsct those harder to reach residents who find it difficult to
engage and who often have several interconnected and complicated issues that have built
up over kn'me. Our 2 advisers are the main point of contact for clients and help mainly with
income maximisation and debt problems. This was a Surrey-wide Project as each local

Citizens Advice Offi￿ across the County was being funded to provide the same Servi￿ in
their Borough.
Our l Access Project entered its third year with our 2 GAS taking referrals directly from the
key workers working with l Access. the Drug and Alcohol Service for Surrey. The aim of the
Project is to help clients to resolve their issues, mainly welfare benefit, housing and debt
Issues, to help with their treatment pathway. Our advisers work remotely at the l Access
Hubs in Chertsey. Guildford and Redhill.
Our Trussell Trust Project entered its second year. A GA is employed to attend the
Foodbank sessions to support clients who have been issued foodbank vouchers. The aim of
the Project is to redu￿ reliance on the Foodbank, although clients have a variety of issues
that are all interconnected and are barriers to them reducing reliance on the Foodbank.
We continued to work with Healthwatch Surrey on a new Project following its decision to run
the Telephone Information and Adviceline inhouse. This is a Data Insight Sharing Agreement
about the trends and issues of health and social care experiences being seen across the
County. A monthly report is submitted, and regular meetings are held with members of both
the Healthwatch and CAW teams.
CAW spent a lot of time during the year administering the Household Support Fund on
behalf of WBC. The Household Support Fund was available to help those in financlal
difficulties. It worked with WBC on the criteria and how the process would work. We ran an
application process and assessed the eligibility of the clients. We distributed supennarket
vouchers and made payments on to energy accounts.
Recruitment of paid stsff continued throughout the year as well as the training of new
volunteers to join the team. 11 volunteers started on the rota in the receptionladmin role and
3 volunteers were trained to become assessors. Ongoing continuous professional
development training for paid staff was held in house or they attended extemal sessions
when appropriate.
CAW is part of the community and recognised as an organisation that can be trusted and to
give the correct Information and advice. It was invited to run sessions at the Surrey
Heartlands Llvlng Market Event, attended the Working for Woking day, and gave
presentstions to the Surrey Minds Staff Meeting, the Woking Rotary Club and the Welcome
Church. It is also part of the Woking Mental Health Partners Group and the Woking Refugee
Focus Group.
CAW also continued to administer the Wenceslas Fund on behalf of Woking Lions.
Volunteers and paid stsff make applications to the Fund on behalf of dients vlho need help
with their energy costs. This is then assessed by management and rf the dient's application
is successful then arrangements are made for a contribution towards energy costs to be
paid.
CAW also administered suc￿Ssful applications to the John Beane Grant Fund. Applications
were made by the CAW volunteers and paid staff for items of furniture, white goods, and
school uniform. amongst other things. Items were purchased on behalf of the client when
John Beane paid the money into CAWS bank account.
CAW also continued with its Research and Campaign )4vork raising important issues both
locally and nationally that impact on peoples, lives. The importance of being able to collect
real time data had been demonstrated throughout the Pandemic, with the effects of all the
new regulations and legislation being seen immediately. The data CAW gathers is used to

help research issues and influence decision makers by running campaigns to change these
policies and praCtI￿S that are seen to not be working.
Work to improve the reception area in the Provincial House office was also completed. which
has not only improved the space for clients. but has made it easier to help more than one
client at a tim8, as well as improving the worf(ing space for the receptionistladmin leam.
Due to the decision by WBC to cut funding to CAW, our fundralslng efforts increased
enormously. A Crowdfunding campaign was organised, a Quiz Night and Music Event were
held, and staff and volunteers took part in the London Legal Walk.
ACHIEVEMENTS AND PERFORMANCE
CAWS main achievement was to continue delivering a service that helped 6025 clients, with
22,802 different issues during the year. An income gain of £2,805,955 was achieved for
clients and debts of £198,591 were written off. The town centre office continued to be open 5
days a week and the 3 outreach sessions in Byneet, SheeDNater and the Ukrainian Hub
remained open, delivering a face-to-face service when so many other organisations have
been forced to stop this service due to a lack of funding.
We have been able to recruit new volunteers and provide training courses to become
assessors. Recruitment of pald staff has had its challenges, but we successfully recruited a
new Advice Session Supervisor, new members of staff to the Trussell Trust and Court Desk
Project, and to a new post for the Adviceline Project.
We continued to successfully deliver the Projects we had been delivering in 2022- 23.
Our Truss811 Trust and l Access Projects are delivered solely by CAW and our Funders, the
Trussell Trust and sU￿Y and Borders Partnership, have seen the benefit to their clients by
being able to access a GA directly.
We dellvered the No One Left Behind and Advlcellne Projects jointly with the other 11 Surrey
local Citizens Advice offi￿S, working suc￿SsfUllY in partnership to reach more residents
across the County.
Our vrfork on behalf of WBC to support the Refugee community in Woking increased during
the year as the success of the Ukrainian Hub grew and more Refugees needed help with
issues to help them settle in Woking. More Afghan families arrived in the Borough and
needed help to resolve housing and welfare benefit issues. WBC renewed the funding to
provide a welfare benefit adviser for the Syrian and Afghan refugees from January 2024 -
December 2024.
The Guildford County Court Help Desk advisers prevented homelessness and when this wa5
not possible due to the legal circumstances, advised clients on their options for housing,
including supporting them to make homelessness applications. The work done pre and post
Hearings increased income and went through the client's options to deal with debt.
Our relationship with Healthwatch continued with the delivery of a new Project to share
insight and data about the health and social care sector that clients were experienGing. This
has been used by Healthwatch Surrey to approach the Health Commissioners and other
statutory bodies to make improvements to the system.
We were awarded funding by the national organisation of Citizens Advice to improve the
delivery of our service and were able to train re￿ptiOnIstS to take on more responsibility by
completing emergency applications for charitable help. This successfully freed up time for
the rest of the team to deal with other issues a client had.

Our Research and Campaign work throughout the year successfully raised awareness of
local and national issues. Paid staff and volunteers raised 331 Evidence Foms. Housing
and welfare benefrt issues had the highest number of Evidence Fomis raised, highlighting
the difficulties in finding suitsble. affordable housing, and the many problems dients have in
navigating the V￿lfare benefrt system.
The last six months of the year were overshadowed by our attempts to Convin￿ WBC not to
cut our core funding. Whilst continuing lo deliver the service for the clients and our Funders,
the Trustees, paid staff and volunteeis were actively doing what they could to change the
minds of Councillors and Officers.
We supplied as much InfO￿natIon as possible in the form of a Business Case, attended
rne8tlngs with Councillors and OffI￿rS. including appearing at the Overview and Scrutiny
Committee, and invited the Deputy Leader of the Council to be the main speaker at the
Annual General Meeting. There was increased activty on social medla and in the local
newspaper, several grant applications for core funding were submltted and our fundraising
and requests for donations increased.
FINANCIAL REVIEW
The Trustee Board confirns it has kept proper accounting records which fully shows CAWS
flnancial position. The Trustee Board also acknowledges its responsibility for safeguarding
CAW'S assets and for taking all reasonable steps for the prevention of fraud and other
irregularities.
The outcome for 2023124 was as shown in the Accounts below. We received a total income
of £469.697 (including the agreed amount of grant from WBC of £189k). The year*nd
surplus was £41 k {compared to the previous yearfs deficit of £21,500) and we maintained
healthy reserves of £250k.
Surrey County Council's funding for No One Left Behind was new restricted funding for 12
months from 1st April 2022 to end in March 2023. Due to the success of this Project, we were
informed in December 2022 that funding of the same amount would be avRrded to dellver
the serrf[￿ in 2023- 24.
In addition to the £10,OCKI funding from Woking Borough Council for the County Court Help
Desk, a further £5.000 funding came from Guildford Borough Council. A donation of £3,000
was also received towards the work this Project was dolng. We did not manage to secure
any more funding during the year.
But we were able to secure new restricted funding Projects. Two Projects were on behalf of
WBC. The first was for the extension of advice sessions at the Ukrainian Hub. Due to the
success and continuing demand for CAWS servI￿s, further funding for 2023 - 24 was
agreed in December 2022 with an increase of 40°k to £14,400 to deliver the sepdice for a
further 12 months from 1. April 2023.
The second Project did not stsrt until January 2023 and vrfas to provide a welfare benefit
adviser to support the Syrian and Afghan Refugees who are part of the Resettlement
Programme. This was for 12 months until the end of De￿rnber 2023. Income of 3 months
was taken into the restricted funding total for 2022 - 23 and 9 for 2023 - 24.
The Trussell Trust Foodbank Project is a 3-year Service Level Agreement and began on 1 Jt
October 2022. For 2022 - 23 six months of the first year's restricted funding was taken into

income and six months went into 2023- 24. The Year 2 funding will run from October 2023
to October 2024
The l-Access Project continued to be funded for 2023- 24 for a further 12 months at the
same level of funding as 2022 - 23.
CAW received £14,000 from Healthwatch Surrey to deliver the Data Insight Sharing
Agreement which was a reduction of £1,000 on the previous year when it delivered the
Telephone Information and Adviceline.
In January 2023 CAW vrfas awarded £12,500 restricted funding from national Citizens Advice
for the Improving Delivery Project. As work started on this immediately, 3 months of the
funding was taken as income for 2022- 23 and 9 months for 2023 - 24.
In April 2023, the Surrey local Citizens Advice offi￿S jointly bid to national Citizens Advice
for funding to set up a new Adviceline group. Each office received £39,000 towards the
running of the Project, including the recruitment of a full-time member of staff. The funding
was not awarded until August 2023 and therefore 8 months of the income was taken into
2023 -24.
We were also paid administration cosls by WBC to deliver 2 rounds of the Household
Support Fund of £13,000 during 2023 - 24.
United Byfleet Charlty also Increased their funding to £7,500 towards the running of the
8yfieet Outreach Ses810n,
Fundraising events plus donations from various sources raised £47,675 during the year, an
increase of 530/0 on the previous y8ar.
ONGOING ISSUES
At the time of last year's annual report (November 2023) it was necessary to include the
rider that given the Un￿rtaInty of receiving core funding from WBC for 2024125 {following its
issue of a s.114 Notice declarlng effective "bankruptcy") and the usual uncertainties of
receiving grants from other sources, CAW could not declare itself a going concern and might
have to budget for closure by the end of June 2024.
WBC consulted on a proposal that our core grant be cut in its entirety. We responded with
the case that our services play an important part in their perfO￿nanCe of their statutory duties
(particularfy in relation to the provision of housing, the prevention of homelessness and
issues around housing benefit and council tax support) and help protect the vulnerable
(expenditure on which the s.114 Notice permits), We produced a business case that the
impact of CAWS closure would result in a greater financial cost to the Council by having to
provide the services we would no longer be delivering. Discussions were held with the
relevant Council Members and Officers, but the Council concluded that providing core
funding to CAW was discretionary expenditure which it was not pemissible to make under
the s.114 regime.
Unfortunately. CAW was unable to persuade WBC that. In sethng its budget for 2024125, it
could continue to pay CAW core funding. This represents a cut of £189k in core unrestricted
funding for 2024125 compared to that given in 2023124. However. CAW did secure funding
from WBC to deliver some Projects. This was a combination of transition funding from the
UK Shared Prosperity Fund to support our transfomiation (£30k), and £50k from its Hardship
Fund, primarily to signpost people to advice and support if in dtfficulty because of the 10°
Council Tax increase. In addition, extra money was forthcoming to support refugees in

Woking. WBC was able to continue to fund existing projects. including a contribution to the
Guildford Court desk, and to cany forward the arrangements for the use of the premises at
Provincial House at nominal rent and with the service charge borne by WBC. Funding for
other projects from other sources was also Confim￿d.
Whilst all these amounts are restricted funds to be used for the purposes given. they
enabled CAW to continue to employ the staff ne￿SSary to deliver a service. Together with
the increase in fundraising activities, including a Crowdfunding carnpaign, and some cost-
cutting. this enabled a balanced budget for 2024125 to be set. This is enabling a service to
be continued whilst making some adjustments to what can be provided.
Looking to the future, it is recognised that it is not possible to rely on all the 2024125 project
funding being available in 2025126. The Board are actively exploring options to enable a
Servi￿ to the residents of Woking to be maintsined going forward.
GOING CONCERN
The Trustees are of the view that, at the time of writing this report, given our continued
inability to receive core grant from Woking Borough Council and unknown future project
Income, CAW may not b& a going concern.
The Board is explorlng the options available to it to continue operating CAWS services.
These include merger with another local CA. continuing to provide a slimmed-down service
within the resources likely to be forthcoming in the next financial year, and a managed
closure transferring its projects and reserves to another LCA.
RISK
The Trustee Board consider the risk to which CAW is exposed and has put in place systems
to mitigate those risks. This includes holding professional indemnity insurance and
employers, liability insurance. The level of cover is reviewed annually.
The Risk Register Is revlewed every 2 months, and the major risk identified is the reduction
of fundlng on current levels and the inability to find altematlve funding.
There continues to be the same mistaken bellef that CAW is a natlonal charity funded by
central government. CAW conkn'nues to work hard to make the public and potential funders
aware it is a local charity competing for funding with other charities.
INDEPENDENT EXAMINER
During the financial year Brewers Chartered Accountants has acted as CAWS Independent
Examiner.
SMALL COMPANY EXEMPTION
This Report is prepared in accordan￿ with the Special Provisions of Part 15 Companies Act
2006
Laurence Oates
On behalf of the Trustee Board
Dated

INDEPENDENT EXAMINER'S UNQUALIFIED REPORT
CHARrrABLE COMPANY
Independent Examiner's Report to the Trustees of Cltizens Advlce Woking
I report to the trustees (who are also Directors for the purpose of company law) on my
examination of the financial statement5 of Citizens Advice Woking ('the charitable company,)
for the year ended 31 March 2024 which comprise the Statement of Financial Activities, the
Balance Sheet, the Statement of Cash Flows and related notes.
This report is made solely to the charty's trustees, as a body, in accordance with section 145
of the Charities Act 2011. My work has been undertaken so that I might state to the charity's
trustees those matters l am required to state to them in this report and for no other purpose.
To the fullest extent permitted by law, I do not ac￿pt or assume responsibility to anyone other
than the charity and the charity's trustees as a body, for my work, for this report, or for the
opinions I have formed.
Responslblllties and basls of report
As the trustees of charitable company you are responsible for the preparation of the financial
statements in accordan￿ with the requirements of the Companies Act 2006 ('the 2006 Act,).
Having satlsfied myself that the financial statements of the charltable company are not
required to be audited under Part 16 of the Acl and are eligible for independent examination,
I report in respect of my examination of the charitable company's financial statements carried
out under section 145 of the Charities Act 2011 {'the 2011 Act,) and in carrying out my
examination I have followed all the applicable Directions given by the Charity Commission
under section 145(5)(b) of the 2011 Act.
An independent examination does not involve gathering all the evidence that vnuld be
required in an audit and consequently does not cover all the matters that an auditor considers
In giving their opinion on the financial slatements. The planning and conduct of an audit goes
beyond the limited assurance that an independent examination can provide. Consequently I
express no opinion as to whether the financial statements present a 'true and fair, view and
my report is limited to those specific matters set out in the independent examiner's ststement.
Independent examlner's statement
Since the charitable company's gross income exceeded £250,000 your examiner must be a
member of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to
undertake the examination because l am a member of ICAEW specify other appropriate body],
which is one of the listed bodies.
I have completed my examination. I confinn that no material matters have come to my
attention in connection with the examination giving me cause to believe that in any material
respect:
> accounting records were not kept in respect of the charitable company as required by
section 386 of the 2006 Act; or
> the financial statements do not accord with those records. or
> the financial statements do not Comply with the accounting requirements of section
396 of the 2006 Act other than any requirement that the financial statements give a
'true and fair view which is not a matter considered as part of an independent
examination; or
io

> the financial statem8nts have not been prepared in accordance with the methods and
principles of the Statament of Recommended Practice for accounting and reporting by
charities applicable to charities preparing their accounts in accordance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102).
I draw your attention to the disclosure in the Trustees, Report and the Post Balance Sheet
Events Note 18 which indlcates there is material uncertainty relating to going concem following
the issuing of a Section 114 Nob'ce by Woking Borough Council. The council are consulting
on a proposal for the grant to be cut In its entirety for 2024-2025. Whilst the trustees are
responding that the services provided by Citizens Advice Woking are an important part in Ihe
council 's performance of its ststutory duties and are permitted under the Section 114 Notice,
at the time of signing these accounts, there is material uncertainty about the charitable
company's ability to continue. The trustee5, due to the uncertainty. have drawn up a
contingency plan includlng as a last resort to close and believe there will be sufficient
distributable reserves lo fund these costs.
Andrew Skllton
ICAEW
Brewers Chartered Accountant
Boume House
Queen Street
Gomshall
Surrey
GU5 9LY
li

12
CITIZENS ADVICE WOKING
STATEMENT OF FINANCIAL ACTIVITIES
Ilncluding the Income and Expenditure Account)
For the ￿ar ended 31$t March 2024
G•n•ral Oe51gnatsd Restrict
Funds
Funds
Fund$
Total
2D24
Totsl
2023
INCOME FROM:
Donatlons and legaclas
Charltsble Activities
Grant Woklng Borou8h Councll
Other grant5
Ineom• from othèr trAdlng actlvltlos
Incorne from fundr815ing acts"￿￿8$
36,673
36,673
23.506
189,000
189.CW 189,000
245,724 371.578
245.724
11,￿2
11,C
7,654
In¥•stffl•nt Ineom•
1,658
1.858
338
Oth•r Incom•
1,CQ2
1.082
239,395
245,724
485,119 5¥2.076
EXPENDITURE ON:
Ralslng Fund•
Ch•rft4bl• ktlvlU••
Grants
Staff costs
Ofllce and FKcq>erty costs
Sundry e¥penses
Other- retum unspent funds
56,125
243,240
56,125 197.509
408,628 380.550
25,221
18.812
30,244
45.514
13.155
185,388
10,745
17,215
14,478
13,029
TOTAL
193.348
14,47
312.393
520,218 853,8
NET EXPENDITURE
40,047
(14.4781
108,6891
135,0991- 61.524
Tr•nsf•rs b•tw••n Funds
14
{4,5801
4560
NET EXPENDITURE •ft•r tronsf•r¥
41,487
{14,4761
182,1091
135.099} - 81.524
FUNDS BROUGHT FORWARD AT 1st Aprll 1023
14&15
105,722
97.115
84.878
287.713 329,238
FUNDS CARRIED FORWARD AT 31st Morch 2024
147.209
82,839
2.767
232,614 267.713

t3
CITIZENS PDVICE WOKING
BALANCE SHEET
At 31st March 2024
2024
2023
FIXED ASSETS
Tanglble ftsed as58ts
CURRE￿ ASSETS
Debtors
Cash al bank and In hand
10
10,182
290,768
306,950
12,900
291.062
303.962
CREDITORS amount falllng due wlh5n
one year
11
74,338
36.249
NET CURRENT ASSETS
232,814
267,713
NET ASSETS
232.614
287,713
FUNDS
Unrgslricied Funds
General funds
De$lgn8bJ funds
147,209
82,039
105.722
97.115
14
229,848
202,837
Reslrkted
15
2,787
84,876
TOTAL FUNDS
232,814
267,713
The coMp￿Y Is •ntliled to exemptlon from audlt under Sfj¢¢lon 477 of the Cornpwlg8 Act 2008 for thè year gnded
31 March 2024
The membèrs havo not requlrad the cornpany lo obtaln an audit ol Its flnancl81 statements for the year ended
31 March 2W24 In accordance wlth Secllon 476 of Ihe Comp8niès Act.
The Trustee5 acknowledge Ihelr responsibbllty for
11 Ensurlng the company keeps accounllng record whlch compty wlth Sedon8 388 and 387 of tho CLMmpanies
AGI 20rAry.' and
21 Preparlng accoun15 whlch glvg 8 truè and falr vlew ot Ihg affalrs of the ccrfnpany 8s al the end of Ils finar￿la1
yaar end and of tts result in each flnanclal year In accordance wlh s￿tions 394 and 395 and whlch othe￿1$•
to tha company.
These financial statements are prepared In accordance ￿th Part 15 of the companies Act 2006 in Telallon
to small companies.
Th8 financlal statements on pages 17 to 2S were apyoved by the Board on
and signed on Ihelr behaw by..
L Oaies
Board memb
Board memt*r
Comp8ny numb￿. 2838741
Charlty numt*r.' 1004585

CITIZENS ADVICE WOKING
14
STATEMENT OF CASH FLOWS
For the ￿ar ended 31 Mar¢h 2024
2024
2023
CASHFLOWS FROM OPERATING ACITIVITES
Proft/lLossl for the year
135,0991
161.5241
Increase In debtors
13,2821
12,348)
Increase In credltors
38,087
23,040
ChaTr8e In cash and cash equlvalents
12931
140.8321
Cash and cash tqul¥alent$ at the be8lnnlng of the Mportln8 p•rfod
291,062
331,894
Cash and cash equl¥alents at th• end of the reportln8 p•rlod
290,769
291,062

CITIZENS ADVICE WOKING
Notes to Iho Flnancial Statamonts
Yearto 31 March 2024
1. A¢eounilng Pollcle8
Goneral
The flnancial statements forthg charfty, is 8 public ￿nefit enuty. havs been y8P8r8d on the accruals basi8 und&r Ih8
hlstori¢ cost COllV8ntlon and In accordance wilh th8 Slalament of Recommèrtded Practlce.. Ac¢ountlng and REpOr￿ng by
charftl8s preparing th8ir accounts In accordance with th8 Finandal Reportlng Standard appllcabl8 In the UK ond R8publk
Ireland IFRS102 2nd Edition effecuve January 2019-'Ch8rf1188 SORP, I, Compani89 Act 2006 and the Charity's Gov8ming
Document. Prtsentalonal currency Is £ SterllNJ & roundlng18 to £8.
Incom•
Income eomprisas grants. donAIDns and fundr81sing 8Ctlv1￿88. Income Is reeogniaed on a r8celvable bosis. Incorng 1¥
deferred where It relates to and agr88rnent to provldè sarvic88 for 8 spedfi¢ period and has been rocelv8d In Bdvanc•
of that pedod. A grant tsf £189,00012022.. 218,0001 was r9¢elved from Woking Borough Councll.
OMAt•d s•rylc•¥ and facllltl•
Woklng 8￿oUgh CDuncil provldes offlc• fr•• of chargè from whlch the charfty OFéT8te$. No flnan¢lal values havè
atlrfbJt•d to thè mnt, $grvi¢e charg•s and ratos don8tsd 8$ the tru8t••$ leel th8t the valtje cannot bo rellably
m•a#ur•d and quanufied.
Exp•ndltur•
Llab1111188 8re re¢ogn18ed as 500n as there 1$ 8 Jegal or con8truGllve obllgauon commfjttlng the chRdty te the eMpend6ture, It
18 probable that th8 8o#Jement wlll b8 requlrqd and Ihg amount ol the 0￿1￿&t￿n be me86ured wlth r88sonable c*rtalnty.
P•n51on comts
Definod contrfbudon ￿rt￿on costs are all¢xatèd to unre5trkted and r08ffietèd actlvlUo8 b09ed on the 81loca￿Ort ol staff tlme.
Swyort ¢o•t•
10% of salary costs and 5% of offlc8 and 9undry CO815 are d88m8d to relate to the managam8nt of the bureau.
Govgmance costs comprf88 the Independent Ex8mlna15on F88.
C8rtaln olfice, 8undry and Jalary CDsts been alkxalad to restrfcted funds wher8 pro%A8lons has boon for th880
costs to be funded from the grants.
VAT
In¢om8 and •xpendlture ara VAT Inclu8lv8 88 tho Charfty8 8dvttles are outslde the Scope of VAT.
Flxed ￿1•1*
Fix8d a85ets are 8tgled at colt. As581s aT8 C8p￿&110￿￿ w￿n the cDJt of eBch ltsm 8xeeod8 £1,000.
D•pfacl8tbn Is provlded at r8te8 calculated to wrft8 off 8$S&t6 over I￿￿rexpeCted Ilve8.
D•pr•cl•don pDlky
Offlco equlpment .33.3% Stralght Ilne
D•btorB are rgwgnl8ed at 9•tt1omènt Arnount.
Cr•dltOM
Cr•dllors are recognlsed when the ch8rfty ha8 a pregenl obligab'on resulllThJ hDm a p8$t O￿nt that wlll probably ￿sUIt
In the transfer of fund8 to a thlrd paty and the amount to settle can be measurgd rellably.
Operatlng l•a8• •greom•nt
Rentals appllcablg to operaling18asBS where $ub8tsnUalty 811 of the beneffts and rfsk of own8r5hlp r8rnaln wlth the lessor
ar0 tharged agalnst Incorne on e stmight line basls over Ihe period of ka88.
Funds
UMestrict8d fvnds are avallable to spend aGb¥￿e8 Ihat further any purposes of Ihe ¢harfty.
Deslgnated Funds org UllT8Strfcted fund$ whlch havg L￿￿ set asld8 fora s￿r￿ pu￿088.
R8Strfded Funds a￿ funds whlch have been ￿$trIcted in acwrdance wlth donor 5P8GifiCa￿0n.
GOING CONCERN
The Board 1$ exploring the optlons avallable to conlinug operadng CAW8 seN¢gs, the88 Include meryerwith another Sx81 CA.
continulng to provld& a 51imm8d-down 8ervl¢e6 Vllthin resourc88 Ilk8ly to be forthcornlng In th8 nexiflnan¢i&l year, and a rnenaged
closure tran$ferAng its projeGts and reserv8$ to another CA.

16
CITIZENS ADVICE WOKING
Notes to the Flnanclal Statements
Year to 318t March 2024
2 Invesknont Income
2024
2023
Interest receivable
1,658
338
3 Grants
2024
2023
Household Support Fund 1
Wenceslas fund
BEIS Funding
Gulldford County Court
Household Support 2 & 3
Household Support 4
Trussell Trust Foodbank
Unlted Byrt88t Charlty
John Beane
548
3,125
420
473
183,797
5,216
540
290
50.000
924
79
8,283
197.570
56,125
4 Staff Costs
2024
2023
Salaries
Employers Nl
Pensions
361,331
23,528
23,769
408,628
338,393
20,380
21,777
380,550
Allocated as follows:
Charitable actlvltles
Support costs
367,766
40,863
408,628
342,495
38,055
380,550
Average number of employees
Management
Adminlstration
Direct advice
Support staff
10
10
18
18
Full time equivalent for 2024 totals 10 (2023 - 10).
No member of staff received remuneration in excess of £fO,000.
No Board members or connected person recelv8d any remuneratlon or 8xpenses in the year.

17
CITIZENS ADVICE
WOKING
Notes to the Flnancial Statements
Year to 31st March 2024
5 Office and Property Costs
2024
2023
Rents and insurance
1.524
1.339
Printing. postage and statlonery
Telephone
Repalrs
Support costs
5.444
4.661
1,137
1,860
14,476
2,640
25,221
414
8,274
The value of the offic8 premises provided rent free by Woking Borough Councll Is excluded from
the Statement of Financial Activltles in 2024 as the Trustees do not feel the beneficial value to the
Charity Can be reliably measured. The exclusion is on the basls that th8 market value does not
represent the cost of alternatlve premises to operate from should the need arise.
6 Sundry Expenses
2024
2023
Legal, professlonal & consultancy
Travelling expénses
3,733
573
772
1,094
Staff tralnlng
787
2,564
Computer expenses
Sundry axpenses
Support costs
10.500
20,307
979
15,137
13,672
30,244
5.639
45,513
7 Other expenditure
2024
2023
Repayment of unspent Household Support
13,155
8 Support Costs
2024
2023
Salarles and other employee costs
Office and property Gosts
Sundry expenses
40.863
2,640
13,672
57,175
38.055
414
5.639
44,108
Ail support costs are allocated to charitable activities.
Support costs includ8 Governance costs of Independent Examlnatlon £3,255 (2023 £3,540).

crrizENS ADVICE
WOKING
Notes to the FlnanGial Slatoments
Year to 31rt March 2024
Flx•d Assets
Offlc• Equip
Offlce Equip
Cost
1"WI 2023
Additions
DIsp08als
31 March 2024
38,748
38,748
38,748
38,748
D•proclatlon
1" Aprll 2023
Chargè (or tho yoar
On dlsposals
31. Marth 2024
38,748
38.748
38.748
38,748
N•t book valu• at 31 March 2024
Not book valu• at 31 MwGh 2023
10 D•btors
2024
2023
Debtors arKI prepaid eXFense8
16.182
12,900
11 Crodltorn: Amounts falllng duo wlthln ono ￿¥r
2024
2023
Accruals and def8rr•d incomè
74,336
36.249
12 Relatsd Party Tran•a¢llon•
No donaUon$ wer6 recalved from related partle$.
13 Indopgndont Examln•rs Remunerallon
IrbJeperwJent Examine¢s reN￿neratIon totalled £3,25512023- £3.450).

CITIZENS ADVICE
WOKING
19
Notès to tho Financlal Stst•monts
Y•ar to 31*t March 2024
14 Dosignated Fuftds
Balanco at
0110412023
Balance at
31A1312024
Incomlng
Outgolng
Transf•rs
Gulldfrxd County Cwrt Help Desk
Outreach
Property Malntenance
Offic• IMprov￿￿nts Ipo8t covldl
PartSgerTrust
D•sig818d Funds- Gwal Reserv8
40.653
10.000
36.462
10,000
14D,8531
110.0001
131.9881
4.476
10,¢JXs
82,639
82,839
82.639
97,11S
14,476
The deslgnalad funds from last yoar h8v8 been merged lo 8 General Reserve at 3113124. Tha frjnds are held as a
eontinoency fund gSv8n the uncertainties on fvndln9 for 25126 and the risk of CAW having to close. Thls Indudes paylng
redundancy costs of up to £45k and other closure costs. Thè contlngency fund also Covers propety m81ntonacA8 ts)sts
at Provfjndal Hou88.
Is R••trl¢t•d Fund•
8alan¢o at
0110412023
Balance at
3110312024
Inc¢)m• Expendliur•
Trnnsfor•
Household Support
Househdd Support Admlnlstrauon
l.aceass Communlty Drug and Alcohol
Servlce
MaPS Fundlng
BEIS Remote Wofklng
Gulldlord County Court Help Desk
Surrey cO￿ty Coundl Fundlng- No One
Left Behlnd. 1
Surrty Cths
w¥￿￿5105
eel Outreach Cthitr• In¢ome
C1&4 Improving OBllvery Prolect
Flnanclal Capat4'11ty Grant
Health￿l¢h Advlce Llne Grant
Trussell Trust Foodbank
Ukralnlan Hub IrKcffie
WBC Relugee Support Income
SurreyAdvlce Un8
hn B•an•
50,000
10,043
150,0001
243
10.286
50.728
153,3591
427
424
614
13,400
424
1,154
378
15401
131.7781
18,000
S],370
325
2,476
420
2,500
149.7781
592
325
15,2161
1,7eo
7,100
12,800
11,500
14.000
23,800
12,833
10,838
19.484
79
e82
e06
1,188
2.108
345
1,552
1,431
1,279
4,560
15.662
112,1061
115.5091
125.9081
114.0221
112,3901
118,0531
323
2.359
64.876
1,080
2.840
245.724
312,320

CITIZENS ADVICE
WOKING
Notes to the Flnancial Siaten*nts
Year to 31S1 March 2024
15 Restrictod Funds. continuBd
Household Support Fund- On behalf of wok￿￿9 Borough Coundl, Cllzen5 Advéce Wth"ng dlstribuled the Fund to eliglble
applicants in flnancial need andlor who had a dlsability or lonTrtenn health condill¢)n.
Household Support Admln . An amount patd to Clllzen5 Ad￿ce Woking ty Woklng 8orwgh Council to conlrfbule towards
the adminislratlon costs of dlstrtbullng the fund.
l Acc￿¥ Communlty Drug and Acohol 8èrvic•- fundin9 Irc¥n Surrey & BOrd￿S NHS Trust lo provide a G8nerallsl A(l￿Ser
lo tske dlrect raforrals frorn key Workers lo support seThice users 8re rocelvlng treatment.
MaPs Fundlng- Fundlng prtsvlded lo Iraln a debt 8dvlser.
BEIS Fundlng IT rowurc•s- Fundlng from natlonal Chkens A¢fvk• lo Pu￿h8¥8 hardware and 8offv4ar8 to conlrlbule toword$
the cost of runnlng a remote worklng $ervlce.
Gulldlord Court O•ik. Fundlng from Woklng Councll and Gulldford Borough Councll to help cllents 81 rlsk of
homglgssness due lo Po55esslon Proceedlng5 being issued.
Surrny CC- No One Left B•hlnd . Fundlng from Surrey County Councll to P￿de caseworter5 10 SUPPOrt vulnerable cllenls
with debt. budgeting and welfare benefits advSce.
8urr•y Crl•li Fund- To 8UPPOrt clients to make applcallons for Grants from Suffay County Coundl's emergency fundlng pot.
Wence•l￿- Prowdes Grants to ellglbla cllenlB from a fund ralseil by Wokinq Lions to asslsl wllh fuel poverty and fuel debt.
8yn••t Outm¢h- Fundlng from Unlted Byfieet Charltles tOW8Tds the cost of runnlng on ¢wlreach 8eNlce In Byfieet.
CItA Improvlng O•llv•ry Progrnrnm•- FuThJlNJ from nallonal Cllkens Advlcg towards the eo81 of runnlng the servlGe.
Flnancl•l C•pablllty- Funding from Woklng Borough Councll lo ¢onlrfbule towards lh• cost of d•llvedng flnancl&l ￿pabIlIty
and budggllng support to clients wllh debl.
H•althwatch Telephone Advlce Ilng- Fundlng from Hggllhwal¢h Surrey to rrfovld8, or slgnpost peoplglo inforrnalion about
local healih and care services and how le access the s8￿CeS by a HelFdesk vthlch processes enqulrfes made by telephone. text.
emall or Ihrough the Heallhwatch Surrey web811e.
Tru5s•II Trust Foodbank- Fundlng from Tnjssell TruBt to proMde a Generallst Adviser at Foodb8nk 8e55i0ns lo glve Snfonnatlon
and advlce and lo reduce the reliance on the Foodbonk.
Ukrnlnlan Hub- Fundlng frorn Woklng Borough Counc51 to provldè Generallst Advlsers to attend the outreach sessions to glv8
WBC Rgfugee Support- Fundlng frorn Woklng Borough Councll lo pmide a beneflt ad￿58r lo support the Syrian and
han refugees with we5fare benefit 155ues.
John Bean•- Gwls for clalrnants In flnanclal difficulty.

21
CITIZENS ADVICE
WOKING
Notes to the Flnancial Statements
Year to 318t March 2024
16 Analysis of funds by net assets 2024
Unrestrlcted
Funds
Designatod
Funds
Restricted
Fund8
Total
Net current
assets
147,209
82.639
2,767
232,614
Net assets
147,209
82,639
2,767
232,614
17 Analysls of funds by nat assots 2023
Unr08tricted
Funds
De81gnated
Funds
Re8trlcted
Funds
Total
Net current
assets
105,722
97,115
64,876
287,713
Net assetg
105,722
97,115
64.876
267,713
18 Post Balance Sheet Events - Golng Concern
The Board Is exploring the optlons available to contlnue operating CAW'S services.
These include merger with another local CA, continuing to provide a slimmed-down service
within the resources likely to be forthcoming in the next financial year, and a managed closure
transferring its projects and reserves to another LCA.