STAFFORDSHIRE NORTH AND STOKE ON TRENT CITIZENS ADVICE BUREAUX FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 COMPANY NO. 2402902 CHARITY NO. 1001204
CONTENTS Report of the Directors and Tru5tee5 3-16 Independent Auditorfs Report 17-20 Statement of Financial Activities Incorporatlng the Income and 21 Expenditure Account 22 Balance Sheet 23 Cashflow 24-45 Notes to the Financial Statements The followlng page does not form part of the statutory financial statements- Income & Expendlture Account 47
Staffordshlre North and Stoke on Trent Cltlzens Advlce Bureaux Report of the Dlrectors and Trustees The Dlrectors and Trustees have pleasure In presenting the5r report and flnanclal statements for the year ended 31 March 2022, REFERENCE AND ADMINISTRATIVE DEfAILS OF THE CHARITY, rrs TRUSTEES AND ADVISORS Trustees and Dlrectors: R.J. Pemberton Ichalrl Dr L. Haines J. Seaman J. Davies R. Holt A. Wilshaw (resigned 091061221 B. Lawton E. Porteous A. Teasdale Ire51gned 061061221 A. Powner C. Brady A. Kazmi T. Hall (Co-opted 061061221 D. Ware (Co-opted 18108/221 S. Willins Ico-opted 26191221 Chief Executive and Companysecretary.. S. Harrls Reglstered Office: Advice House Cheapside Hanley Stoke on Trent STI IHL Bank: Unity Trust Bank plc 9, Brindley Place Birmingham BI 2H8 Auditors.. Dains Audit Limlted Suite 2 Albion House 2, Etruria Office Village, Forge Lane Etrurla, Stoke-on-Trent STI 5RQ
Staffordshlre North and Stoke on Trent CltlzensAdvl¢e Bureaux Report ofthe Dlrertors and Trnstees AIMS, OBJEcfivES AND PLANS Oblects The Charts objects, set out In the memorandum and articles of association, are to promote any charitable purpose for the benefit of the community primarily but not excluslvely wlthin stsffordshire, by the advancement of education, the protection and preservatlon of health and the relief of poverty. sickness and distress. Strategles and Plans for the Year Staffordshire North & stoke on Trent Citizens Advice Bureaux aims to provide free, confidential, Impartial and independent advice and information for the benefit of the local community. to ensure individuals receive the advice they need to deal with the problems they face and to use their experience of legislative and administrative problems to influence the development of social policie5 and services. Locally, Staffordshire North & Stoke on Trent Citizens Advlce Bureaux has interpreted these aims to focu5 on the relief of poverty and promotion of equality through advice work and addressing the causes of poverty and inequality through campaigning to change social policies, engaging in partnership working and supporting communitles. In April 2021 the Trustee Board adopted a new 3-year strategic plan and accompanying Business and Development Plan around four strategic themes. In doln8 SO the Trustees have Considered the relevant guidance on public benefit to ensure that the artivities we undeTtake help us to deliver our aims and objectives and beneflt the people we serve. The four main strategic themes reflect our understanding of the needs of our enquirer5 and those people from the area's poorest communities who currently do not get the advice they need. Access: We are committed to improvlng access to advice by maintaining existing Services and developing new services that make getting advice easier, meet emerging need5, meet the needs of excluded group5, SUPPOrt collaboration with partners, support people to develop skills and confidence and promote earlier intervention. Equality & Dlversity: This plan commits the organisation to becoming a champlon of dlverslty and equality, not only in the services it delivers and our ability to engage with hard-to-reach groups, but also in our own systems and practices. We aim to broaden access as far a5 Possible reducin& where we can, the barriers whlch people face In accessing services. Re5ilien¢e: In recognition of the challenging financial climate the organisatiori will pay special attention to ensuring it is resilient in the future. Influence: The advice queries we deal with on a day-to-day basis provide us with a valuable body of evidence showing how social policies and legislation impact on the lives of the poorest and most disadvantaged. We wlll use thls to lobby for changes In the servlces and laws which create many of the problems we are called upon to solve.
Stthrdshlre North and Stoke on Trent atizens Advlce Bureaux Report ofthe Dlrectors and Trnstees- Having had due regard to the guidance issued by the Charity Commission. the Trustees believe that the strategic direction the organisation pursues demonstrates that they comply with their duty under section 4 of the 2006 Charltles Act regarding delivering public benefit. ACHIEVEMENTS AND PERFORMANCE- HOW WE DELIVER PUBLIC BENEFIT In 2021122 our delivery was dominated by the recovery from COVID-19 pandemic and the changes we had to make to our service to continue to operate during unprecedented circumstance5. Despite these challenges we achieved the following, described below under our four strategic themes. Access Outreoch: Due to the continuing restriction5 arising from the COVID-19 pandemic all our face-to-face services were suspended Including our outreach seryices. Therefore, we have been unable to deliver any traditional outreach 5ervice5 under any gf our projects or activities. Telephofte advlce: Durln8 2021122 most of our advice services carried on being available by telephone. email or webchat, 6,592 clients from North Staffordshire had their calls to the Citizens Advice Adviceline answered, which was down on 2020121 but still higher than the preceding year. Despite this we recognise we need to improve our performance In future years to meet the demand for advice over the phone. 2,627 clients were helped over the phone a5 part of the national Help to Claim service sUPPOrting people to claim Unlversal Credit14,407 in 20201211. Thi5 reflects the spike in demand for advice on Universal Credit claim5 during the flrst lockdown, which had abated by the following year. 2021122 wa5 our fifth full year as a local delivery centre for Citizen5 Advice's national consumer helpline. This project does not contribute to local stat15tics, as the figures are recorded nationally. Desplte the disruption caused by the continuing restrictions during 2021122, we nonetheless answered 119,273 calls1108,144 calls in 20201211. The service as a whole provided advice to 3,355 people from North Staffordshlre13,692 in 20201211. Their m05t cummon issues invofved home maintenance and improvements or used vehicles. Webchot.. A key element of the swltch to remote services was providing advice by webchat, which we continued to do for consumer advlce: 12,061 web chats113,531 in 20201211; debt: 3,86913,926 in 20201211. These continue to be affected by the measure5 introduced to protect people in debt during the lockdown, which suppressed demand for debt advice,. Help to Claim-. 385 webthats1695 in 20201211 again reflectlng the fall in demand for help around Universal Credit claim5. Increased Genemlist Advice-_ generalist advice was delivered by phone, email and webchat and we began to resume a limited face to face service targeted at those clients who were unable to access us by remote channels. Plans for this were disrupted by the re-imposition of restrictions in the autumn of 2021 and January 2022.
stsfftlrdsh1 North and Stoke on Trent Cltlzens Advice Bureaux Report of the Dirertors and Tw5tee5 New Migrunts.. We contlnued to provide advice to a range of new migrants, including those established In the local area and those newly arrived, especially the refugees temporarily accommodated in Clayton under the resettlement scheme where we worked In partnership wlth Refugee Action to provide support. By the end of the year, we were preparing to support anv refugees from Ukraine who reached North Staffordshire. Dist7bled people.. traditionally disabled people have approached vs for advice over sickness and disability benefit5. The suspension of medical assessments and thus decisions on entitlement saw huge drop in the demand for thi5 type of advice. However, the switch to remote advice and the increased phone services have enabled disabled people with a range of other problems to access advice. 35% of people seeking advice had a lon8-term illness or disability, Young People.. We maintailled our previou5 Usage by young people at 7%. Advice and support to victims of crime.. 2021122 was the sixth full year of the Staffordshire Victim Gateway and Restorative Justice SeNice. The service continues to be delivered in partnership with Citizens Advice Staffordshire Southwest. During the year the Gateway received more than 58,673 referrals and self-referrals, 63% of whom were entitled to an enhanced Service. We provided advice. 8uidance, information and signp05ting to 38,920 victim5. In October 2021 we launched Uniting Staffordshire Against Hate, a county wide hate crime support service, following a successful tender exercise. Inlluence Partnerships: We maintained our presence in many local partnerships where we contributed to area- wide discussions and developments and sought to influence the practice of partners. These included maintaining a leading role in Challenge North Staffs and interagency groups delivering services for refugees and people seeking asylum. We have taken a leadin8 role in the North Staffordshire Advice Network and Coordinate the Staffordshire Restorative Justice partnership. We have continued to feed our experience into the Stoke-on-Trent Wider welfa Reform Group and the Stoke-on-Trent Hardshlp Commission. In partlcular we have highlighted the Impatt of the COVID pandemic on local people in three reports produced in collaboration with the Centre for Business Innovation and Enterprise at Staffordshire University: "Post COVID-19 Crisis and Its impact on poverty and destitution In 5toke-on-TrenV (Etherington, Jones, Harris & Hubbard April 20211,. 'Powerlng up or Reduclng inequalities? Asse551ng the impact of benefit cuts and the withdrawal of employment support Ifurloughl on Stoke-on-Trent" (Etherington, Jones. Harri5 & Hubbard September 20211 and "The Pending Poverty Catastrophe in Stoke-on-Trent.' How benefit cuts and the cost-of-living crisi5 impacts on the poorf, IEtherin8ton, Jones, Telford, Harris & Hubbard Imarch 20221. Research & Compaigning.. We contributed evidence to several Citizens Advice natiortal i55ue5, by submitting evidence forms. We participated in Big Energy Saving Week, by offering online energy advlce events, and Scams awareness month to raise consumer awarenes5 of both i55ues.across North Staffordshire. We have rdised many social policy issues locally with service provider5, including
stsffordshlre North and Stoke on Trent Cltlzens Advice Bureaux Report of the Dirertors and TNstees the Community Ener8y Scheme, where we continue to work with partners and regulators to improve the running of the scheme. Equality and Diverslty We have.. Maintsined levels of diversity amongst staff and volunteers. Sustalned our seNices to excluded groups such as Refugees and People seeking Asylum, vlrtlms of discrimination and victims of crime. Worked closely with other local and regional agencies to address issues affecting these client groups. Continued to be a leading partner in Challenge North Staffs delivering casework to the vlctlms of hate crime, Actlvltles To achieve our objecttves we provided advice, information and support to the publlc throughout 2021122. These Services were provided from our main offices and from a range of home working locations acr055 the area. The advice we 8ave aimed to help people deal with a wide range of issues and problems they faced. Many issues dealt with in 2021122 arose from the immediate thallenges faced by local people during the Covid restrictions, Increasing the Income of some of the poorest local people remained a priority. We did this by encouraging the take up of welfare benefits, helping people challenge decisions they disagreed with and accessing other payment5. Thls is money which will benefit the poorest people in the communlty and be spent within the beneficiaries, local communitie5. In 2021122 Staffordshire North and Stoke on Trent Citizen5 Advice Bureaux: Provlded full advice via our mainstream seNices to 14,956 people116,626 in 20201211. Answered a further 6,551 simple querie513,246 in 20201211. Dealt with 46,456 brand new advice issues145,852 in 20201211. Which generated 78,048 activitie5169,939 in 20201211. Our advisers helped 3,630 people with i55ues around Universal Credit. These were mainly help with claiming under the national Help to Claim Service funded by the DWP and dellvered by local Citizen5 Advice offices across the country, Thi5 reflects the hu8e demand for 3dvlce on Universal Credit, especially at the start of the lockdown. Our debt advisers helped 6,261 people with 10,973 debts totalling £12,939,629. While a increase on 2019120, this is significantly lower than previous years and reflects the impact of the measures the government introduced during the lockdown to protect vulnerable people. 3.869 people received advice on their debts from us as part of the national debt webchat 5ervlce. 1,374 people received support to develop their financial skllls through training and support on energy choices, money management and managing credit through the Potteries Moneywlse project, funded by the National Lottery, and energy related fundlng. This was a Significant Increase on the previous year18621.
5taffordshire North and Stoke on Trent Citizens AdvSce Bureaux Report of the Directors and Trustees The Houslng team provided specialist housing advice and casework to 427 people. While thi5 Is signlficantly more than in the previous year12721 ft is still below normal levels and is the result on the moratorium on evictions IntrOdud In March 2020 and the closure of the courts for most of the year. Helped people access £6.6 million of extra income and other financial gains, mainly arisin8 from unclaimed benefit, including £4.6 million from new claims for Universal Credit Helped clients benefit from £1.9 million of written off debt, through Debt Relief Orders and bankruptcy. OROS for 198 people reducing their indebtednes5 by over £2 million. Provided advice and information to 16,717 victlms of crime. Provided in depth support to 624. We have maintained our stipport to people facing serious welfare benefits problems, by developlng projects specifically targeted at working with groups and the frontline staff who support them. Our work with VOICES is the main exafnple of thi5, which was sustained during the pandemic despite the covid restrictions. The Potteries Gold project, funded by the National Lottery Community Fund. helps us to increase the knowledge and understanding of welfare reforms amongst local people but provides only limited scope for direct one to one advice work. The range of advice issues we have addressed is shown in the graphic below. Once again debt was our largest category of enquiry. This reflerted the slow resumption of normal recovery action bv creditors as the measures introduced during the lockdown were removed and the fall In new Universal Credit queries once people returned to work. As well as addressing individual debt issues through advice, we have been working closely with partners in the Financial Inclusion Group to develop plans to Increase the capacity of local organi5ations significantly to address the issues of debt and financial exclusion that are so prevalent locally and are likely to increase following the lockdowns. Towards the end of the year this was exacerbated by the Browing c05t of livirbg crisis, especially where energy costs were concerned. We have been fortunate to secure additional funding through the Energy Redress Fund and British Gas EnerEY Trust to enable us to meet these additional demands. The National Lottery Community Fund's decision to refund Potterie5 Moneywise has also helped hugely to maintain our capacity around financial capability support. Housing queries remained low but began to climb agaln towards the end of the year as the courts resumed hearing possession and evlction cases and landlord began to recover arrears that had accrued during the lockdowns. Immigration and asylum enquiries picked up too as nomial services resumed slowly durlng the year while employment queries fell from the prevlous yeals high point.
stsffordshire North and Stoke on Trent atizens Advlce Bureaux Report of the Dlrectors and Trustees Part l issues % 11.830 alsoTh4¢È&& capi 1369 H9 2,149 W1.372 14% Urkn*all¥OIli CoMumviywJv85¢n4. 11gZ7 GVA&IIè¥cthè1115 T&15pOrt1l6z Eth¢•V4n 1102 OK 2K 4K 6K IOK 12K Iffjc •ial H•&COrNOJn1ylR oth GVA&Hii•Cth Lqg Who U$es Oursekvlces The followlng enquirer profile, for the local service demonstrates that the people we see tend to be poorer, more likely to be suffering poor health and more likely to live in rented housing than the populatlon at large. The profile is for clients using all of our Services. Age Under 25 26-59 60 and over 75.1 17.5 Gender Female Male Prefer alt term 57.7 42.2 Ethnic Origin White UK Black lalll Asian lalll Mixed lalll WhitR Other 66.7 Other
Staffordshire North and Stoke on Trent Citizens Advice Bureaux Report ofthe Dlrectors and Trnstees Health Dlsabled Long Term Health Conditlon No disability or LTHC 30.0 65.4 Housing Tenure Owner Occupler Private Tenant Social Tenant Other 15.8 28.2 39.4 16.6 Occupation Employed< 30hr5 Employed >30 hrs Self-employed Unemployed Permanently sitk/di5abled Retired Carer- children Carer- adults Looking after home other 15.5 11.8 21.1 23.7 Contribution of Volunteers The charity receives invaluable help and sUPPOrt in the form of voluntary as5i5t3nce in advising the public and administering the charity. We estimate the financial value of this help at £185,179 for the financial year 2021122. This is slightly higher than 2020121 but significantly lower than in prevlous years and reflects the impact that the recovery from the pandemic has had on our ability to recruit and retain volunteers, many of whom have continued to struggle to work remotely and were unable to use our offices. FactorsAffertinq the Achlevement of Objectlves The organisation is well aware of the flnancial pressures experienced by its major funders, and in view of this has taken active mea5LJres to seek additional sources of funding for its services. The organisation Is a150 well aware of the principal strategic Issues whlch will affect the achievement of its objedives and seeks to influence local strateEles throtjgh its presence in local partnerships and keeps abreast of national strategies via contact wlth relevant national bodies, such as the Legal Aid Agencyi the Money and Pensions Service and our national association Citizens Advice. 10
Stsffordshire North and Stoke on Trent Citizens Advice Bureaux Report ofthe Dirertors and Tiustees FUTURE PLANS staffordshire North & Stoke on Trent Citizen5 Advlce Bureaux Ltpdated the strategic plan in April 2022. The plan continues to focus on the 4 themes of.. ACCESS - to Increase access to advice and support by redesigning our client journey and Channel mix to ensure we bulld on recent learnlnz to dellver servlces that: Make it easier for people to get advite by utlllslng a multl-channel approach balancing face to face, telephone, webchat and email,. delivering more advice in partnership,. and where necessary shifting the emphasis between channels le.g., increasing the number of Advlcellne talls we can answer). Maintain or increase the range and depth of advice we give lintluding restating our belief that good quality generalist advice is essential to promoting access), opening up new areas of advice and maintaininB specialist capacity to support generalist advice or deal with more Serious problems. Meet the needs of excluded groups, especially those unable to engage remotely or digitally and those new needs that will emerge following the pandemic. Collaborate wlth partners to Include advice alongside other specialisms to provide a complete package of support to particular cllent groups. Support and enable people to develop the skills and confidence to manage life situations more effectivelv. Allow us to intervene earlier before problems become acute. EQUALITY, DIVERSITY & INCLUSION- to malntain and enhance our reputatlon as a champion of equality, diverslty and inclusion by: Ensuring that the setvices we offer are inclusive. Where we can, removlng barrlers (physical and attitudinal) that prevent people accessing advice. Recruiting a diverse workforce of paid staff, volunteers and trustees. Challenglng oppressive practice among partners and other service provider5. Ensuring our own staff and volunteers, model good practlce In promoting equality and celebrating diversity. RESILIENCE- to achleve the other obJectlves in this plan we need to be ? resilient organisation. To do this we will: Maintain our Strong financial p05ition by tontinuing to build reseNes and ensure adequate liquidity through Strong financial management. Ensure a reconfigured operating model continues to offer value for money to funders and allows us to operate efficiently and effectively. ideally advising more clients within the same reSoUrs, Increase the amount of se5f-generated Income and the diversity of income sources to reduce our reliance on diminishing public fund5 and national Cit12ens Advlce funds. Maintain effective and fit for purpose ICT infrastructure that allows us to take advantage of opportunltles and changed behaviour following the pandemic.
Stafford5hlre North and Stoke on Trent Cltlzens Advlce Bureaux Report of the Direthr5 and Trustees Demonstrate excellent Governance, leadership and management,. and supporting those in such roles to do so. Ensure staff and volunteers are well trained, supported and developed. INFLUENCE -we wlll address poverty and Inequallty by Inlluenclng pollcy makers and servlce provlders locally and nationally bv: Partlcipatlng in natlonal campaigns within and outside the Cltizens Advlce seNlce that seek to change the issues that affect our clients. Influencing the emerging strategic framework for the Citizen5 Advice service so that it is able to meet the needs of our clients. Running local campaigns to effect change on a local scale and improve seNice provision. 5nfluencing partners by modelling good practice and constructive and posttive engagement in partnership initiatives. Using our learning from both our and our client5, experiences of the lockdown to influence the strategies and seNices of partners across the public and not for profit sectors. Feeding our clients, lived experience of a wide range of public policy issues into debates and as the basis for our campai8nlng actlvities. We will contirbue to influence the practice of partners and increase their understanding and knowledge of social welfare law and it5 impact on clients, lives through trainin& hosting student placements and supporting the skills development of other front-line staff. FINANCIAL REVIEW Flnanclal Posltlon There was a net inflow of funds in 2021122 of £ 119,890. This represented a net inflow on unrestricted funds of £186,454 and a net outflow on restricted funds of £ 66,564. The Trustee Board recognises the need to provide for risks such as redundancy and building repairs 3nd have decided to designate our surplus funds as follows.. £75,000 towards building repairs, £ 49,665 towards general contingencies, £50,000 towards IT re-provi5ion and £400.000 towards the cost of potential redundancies. Reserves Poll¢y The Board of Directors retognises the importance of establishing the long-term financial SU5tainability of the organisation, especially in a funding environment which relies on short temi, time-limited funding. The Board of Directors believes that one way of achieving this is to establish reserves to enable the organisation to survive the vagaries of short-term funding. Consequently, the Board of Directors Is requlred to ensure that monles are available In each flnancial year to meet any reasonak)le foreseeable contingency. They believe 2n amount of not less than £I.000,O(X) will be adequate. They have also designated fund5 for the following purposes: staffing costs (mainly redundancy costs), building repairs, IT Re-provision and general contingencies. They will ensure that the financial performance of the organisation 15 subject to close and regular scrutiny. 12
stsffordshlre North and Stoke on Trent atizens Advlce Bureaux Report of the Director5 and Trustees They aim to malntain a projection of income for at least 3 year5 ahead (although they recognise the difficulty of this in the current climate) and wlll ensure that this continues to be derived from as wide a variety of sources as possible. They will take all necessary steps to ensure that at no time within the period would it be possible for the cessation of anyone funding stream to present so serious a challenge to the future of the organisation that it could not be managed 50 as to continue to provide a best value advice Service. Prlnclpal Funding Sources The Directors extend theirgratitude to Stoke on Trent City Countll who continued to SUPPOrt the core advice selv1. Newca5tle-under-Lyme Borough Council, Staffordshire Moorlands District Council and Biddulph Town Council have all maintained their support, for which we are very grateful. The Money and Penslons Service's funding for face-to-face debt advice (administered by Citizen5 Advicel significantly increases our capacity to offer this essential service. Additionally. project-specific funding was received from a wide range of sources who are detailed at notes 16 and 17 to the accounts. This yearthe contract secured to deliver consumer advice Is the most significant new source of income. We continue to receive valuab5e support from the Big Lottery Fund and the Office of the Police and Crime Commissioner for Stafford5hire. The charity did not have any borrowlngs from either providers of funding or other sources at the balance sheet date. Funds In Deflclt There are no funds In deficit at the period end. Investment Artivities The charity doe5 not currently hold material investments. Investment Pollcy A5 requlred in its Memordndum paragraph 4.11, In furtherance of its objects. and for no other purposes, the Company has the power to invest the monies of the Company not immediately required for its purposes in or upon such investments, securities or property a5 may be thought fit, subject nevertheless to such conditions and such consents as may for the time being be imposed or required by law. srRUCTURE, GOVERNANCE AND MANAGEMENT GovernlnE Document Staffordshire North & Stoke on Trent Citizens Advice Bureaux is a reglstered charity and a company limited by guarantee. The maximum liability of each member 15 limited to one pound. At 31 Marth 2022 the company had 12 members. Staffordshire North & Stoke on Trent Citizens Advice Bureaux is governed by its Memorandum and Articles of Association as amended in September and November 2004 and Aprll 2013. Staffordshire North & Stoke on Trent Citizens Advice Bureaux was incorporated as a company limited bv guarantee on Iljuly 1989. The charity commenced Dperations on Ilth July 1989 at which date the assets and Ilablllties of the unincorporated Stoke on Trent and Longton Citizens Advice Bureaux were acquired. In April 2013 the assets of Biddulph and Newrastle-under-Lyme and Kidsgrove CABX were also 13
Stafford5hire North and Stoke on Trent Citizen5 Advice Bureaux Report of the Directors and Trustees transferred to the company.ln April 2016 following a national rebranding exercise Staffordshire North and Stoke-on-Trent Citizens Advice Bureaux adopted the operating title of Citizens Advice Stoffordshire North & Stoke-on-Trent. Recruitment, Appointment of Trustee5 Trustees, who are also Olrectors of the Company, are elected from the local community at the Annual Public Meeting. The Trustee Board oversee5 the elections proce55 for Trustee and OffIr appointments. A separate process agreed by the Trustee Board is followed for the election of the Chair, Vice Chair and Treasurer. No persons or bodles external to the charlty are entitled to appoint persons to the Trustee Board. Inductlon of Trustee$ Newly appointed Trustees are provided with a comprehensive induction through the provision of trainin& visit5 to ObSee activities and mentoring by established Trustee5 or the Chief Executive. Organlsational Structure Staffordshire North & Stoke on Trent Citizens Advice Bureaux is governed by its Trustee Board which is responsible for setting the strategic dlrection and the policy of the charlty. The Trustee Board carries the ultlmate responslbillty for the condL*Ct of Staffordshire North & Stoke on Trent Citizens Advice Bureaux and for ensuring that the charity satlsfies Its legal and contractual obligations. The Trustee Board meet5 as a minimum quarterly and delegates the day-to-day operation of the organisation to a senior management team, of Chief Executive and fNe managers. The Trustee Board is independent from management. The Trustee Board has four sub-committees. The Finance sub-committee receives reports on the organisation's financial position and advises the Management Team on issues of fundraisit)E and financial management. The Personnel sub-committee considers issues relatinE to staffing matters and advises the Management Team on personnel issues. The Officers group advises the Chief Executive on Strategic issues, takes responsibility for governance issues and organi5ational development. The Estates group looks at issues affecting our premises and advises the Board on their maintenance. All sub<ommittees report to the Trustee Board. Related Partles Staffordshire North & Stoke on Trent Cltizens Advlce Bureaux is a member of Citizens Advice, the operating name of the National Assoclatlon of Citlzens Advice Bureaux, whlch provldes a framework of standards for advice and casework management as well as monitoring progress against these Standard5. Operating policies are independently determined by the Trustee Board of Stafft)rdshire North and Stoke on Trent Citizens Advice Bureaux in order to fulfil its charitable objects and comply with the national membership requirements. The charity also co-operates and liaises with a number of other statutory and voluntary agencies on behalf of enquirers. Where one of the Trustees holds the position of trustee/director of another charity they may be involved in discu55ion5 regarding that other charity but not in the ultimate decision-making process. 14
Staffordshlre North and Stoke on Trent atlzens Advlce Bureaux Report of the Dlrectors and Trustees Major rlsks ond statement of controls The Trustees recognise that any major risks to which the charity Is exposed need to be reviewed and systems put in place to mitigate those ri5k5. To that end Stafford5hire North & Stoke on Trent Cltlzens Advice Bureaux has established a risk management strategy and risk register. In brief the approach is to identify risks, rate them, agree a strategy for avolding or mitigating them and then reviewing the rating and effectiveness of mitigation. Day to day management of risk is delegated to the senior management team led by the Chief Executive. The risk register was reviewed and agreed by the Trustee Board at its meeting on 25, July 2022. Each area was looked at in turn and the rating and response confirmed or amended. A key external risk is the loss of fundlng. The effects of thls have been mltigated by the diversification strategies and control procedures in place, which have resulted in funding belng setured from a variety of sources. Internal financial risks are minimised by the implementation of procedures for authorisation of all transactions and projects and to ensure consistent quality of delivery for all operational aspects of the charitable company. Operatlonal procedures are reviewed regularly to ensure that they still meet the needs of the charity- The current rlsk assessments and risk register also address the remaining ri5k5 associated with the COVID-19 pandemic and include the measures we have taken to ensure we operate in a way that minimises the risks to employees, volunteer5 and clients. The Trustee5 have also adopted an Information Risk policy to supplement the maln rlsk management approach. Thls recognises the significance of information risks to the organi5ation and its client5, especially the Staffordshire Vlctim Gateway, and reflects the steps that are being taken to manage these risks. A section in the risk register reflects the speciflc informatlon rlsks that have been Identified. STATEMENT OF TRUSfEES' RESPONSIBILITIES The Trustees (who are also directors of Staffordshire North & Stoke on Trent Citizens Advice Bureaux for the purposes of company lawl are responsible for preparing the Trustees. Report and the financial statements in accordance with applicable law and regulatlons. Company law requires the trustees to prepare financial 5tstements for each Financial year, under that law the trustees have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accountin8 Practice (United Kingdom Accounting Standard5 and appllcable lawl. Under company law the Tru5tee5 must not approve the financial statements unless they are satlsfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and appllcatlon of resources, including the income and expenditure, of the charitable company for the year. In preparlng these financial statements, the trustees are required to.. select suitable accounting policies and then apply them consistently. obseNe the methods and principles in the Charities SORP. make judgements and estimates that are reasonable and prudent. prepare the financial statement5 on the going concern basi5 unless it Is inapproprlate to presume that the charltable company will continue in operation. 15
Staftordshlre North and Stoke on Trent Citizens Advice Bureaux Report ofthe Directors and Trustees The Trustees are responsible for keeping proper accounting records that are sufficient to show and explain the charitable compan¢s transactions and disclose with reasonable accuracy at any time the fiTrancial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. In so far as the Trustees are aware.. there Is no relevant audlt Information of whlch the charitable companV5 auditor is unaware; and the Tru5tee5 have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information. the Trustees, having been notified of the cessation of the partnershlp known as Dalns LLP, resolved that Oains Audit Limited be appointed a5 successor auditor with effect from l April 2022. The auditors, Dains Audit Limited, will be proposed for reappointment in accordance with section 485 of the Companles Act 2006. Thi5 report ha5 been prepared in accordance with the Statement of Recommended Practice- Accounting and Reporting by Charities and in accordance with the provisions applicable to small companies under the Companies Act 2006. Mrj. Pemberton- Chalr Date 14- 22 16
Independent Auditorfs report on the financial 5tatementS to member5 of Stafford5hire North and Stoke on Trent Citizens Advice Bureaux Oplnlon We have audited the financial statements of Stafford5hire North and Stoke on Trent Citizens Advice BureaLtx (the 'charitable company'l for the year ended 31 March 2022 which comprise the Statemerbt of Financial Activities, the Balance Sheet, the Cash Flow Statement and related notes to the financial statements, including a summary of significant accounting policies. The financial reportlng framework that has been applied in thelr preparation is applicable law and United Kingdom Accounting Standards. including Financial Reporting Standard 102 The Fint7ncial Reporting Standord opplicable in the UK and Republlc of Ireland Iunited Kingdom Generally Accepted Accounting Practice). In our opinion the financial statements.. give a true and fair view of the state of the charitable compan¢s affairs as at 31 March 2022, and of its incoming resources and application of resources, includin8 Its income and expenditure, for the year then ended,. have been properly prepared In accordance with United Kin8dom Generally Accepted Accounting Practice. and have been prepared in accordance with the requirements of the Companles Act 2006. Basis for opinion We conducted our audit in accordance with Internatlonal Standards on Auditing IUKI IISAS IUKII and applicable law. Our responsibilities under those stsndards are further desc¥ibed in the Auditorfs re5ponslbllities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have ftjlfllled our other ethical re5pon5ibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relatlng to golng concem In auditing the financial statements, we have concluded that the trustees, use of the going concern basis of accounting in the preparation of the financial statements is appmprlate. Based on the work we have performed. we have not identified any material uncertainties relating to events or conditions that, Individually or collectively. may cast significant doubt on the charitable company's ability to continue as a going concern for a perlod of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilitie5 of the trustees with respect to golng concern are described in the relevant sections of thls report. Other Informatlon The trustees are responsible for the other Informatlon. The other information comprises the Information included in the trustees, annual report, other than the financial statements and our auditorfs port thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated In our report, we do not express any form of assurance conclusion thereon. 17
Independent Audltorfs report on the financlal statements to members of Staffordshlre North and Stoke on Trent Cltlzens Advlce Bureaux In connection wlth our audlt of the financial statemet)ts, our respollslblllty Is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially mi55tated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial Statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there Is a material mlsstatement of thls other Information, we are requ5red to report that fact. We have nothinE to report In thls regard. Opinlons on other matters prescrlbed by the Companles Act 2006 In our oplnion, based on the work undertaken in the course of the audit.. the information given in the trustees, report lincorporating the directors, reportl for the financial year for which the financial statements are prepared is consistent with the financial statements,. and the directors. report has been prepared in accordance with applicable legal requirements. Matter5 on which we are required to report by exception In the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the directors, report. We have nothlng to report In respect of the followlng matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion.. adequate accounting records have not been kept, or returns adequate for ouraudit have not beeri received from branches not visited by us,. or the financlal statements are not In agreement wlth the accountlng records and ffttijrns; or certain disclosures of directors, remuneration specified by law are not made,. or we have not received all the information and explanations we require for our audit,. or the trustee5 were not entitled to prepare the f5nancial statements in accordance with the small companies regime and take advance of the small companies. exemption in preparing a strategic report. Responslbllltles of trustees A5 explained more fully in the trusteeg responsibilities statement set out on page 16, the trustees Iwho are also the directors of the charitable company for the purposes of company lawl are responsible for the preparation of the financial statements and for being satisf5ed that they give a true and fair view, and for such internal control a5 the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. 18
Independent Auditorfs report on the flnancial statements to members of Staffordshlre North and Stoke on Trent Cltlzen5 Advice Bureaux In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue a5 a golng concern, dlsclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so. Auditorfs responslbllltles for the audlt of the Ilnancial ststements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error. and to i55ue an auditor's report that includes our opinion. Reasonable assurance is a hlgh level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS IUKI will alway5 detect a material mlsstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these flnanclal statements. Irregularlties, including fraud, are instances of non-compllance with law5 and regulatlons. We deslgn procedures in line with our responsibilities, OUt15ned above, to detect material misstatements in respect of irregularities, including fraud. The specific procedures for this engagement and the extent to which these are capable of detecting irregularities, including fraud is detailed below.. Our approach to identifylng and assessing the risks of material m155tatement In respect of irregularities, including fraud and non-compliance with laws and regulations, was as follows: the senior statutory auditor ensured that the engagement team collectlvely had the appropriate competence, capabilitie5 and ski115 to identify or recognise non-compliance with applicable laws and regulations,. we identified the laws and regulations applicable to the charitable company through discussions with dlrectors and other management, and from our commercial knowledge and experience of the 5ector,' we focused on specific laws and regulations which we considered may have a direct material effect on the financial statements or the operations of the charitable companyi including the financial reporting legislation, Companies Act 2006, taxatlon legislation. anti-bribery* employment, and environmental and health and Safety legislation; we assessed the extent of compliance with the laws and regulations identified above through making enquiries of management and inspecting legal corre5pondence,' and Identified laws and regulations were communicated within the audit team regularly and the tearn remained alert to instances of non-compliance throughout the audit. We assessed the susceptibility of the company's financlal Statements to material mi55tatement, including obtaining an understanding of how fraud might occur, by.. making enqulries of management as to where they considered there was susceptibility to fraud, their knowledge of artual, suspected and alleged fraud,. and considering the internal controls in p13ce to mitigate risks of fraud and non-compliance with laws and regulatlons. To address the risk of fraud through management bias and overrlde of controls, we: performed analytical procedure5 to identify any unusual or unexpected relationships,. 19
Independent Audltorfs report on the financial ststements to members of Stafft)rdshlre North and Stoke on Trent Citizens Advice Bureaux tested journal entries to identify unusual transactions,. ssessed whether judgements and assumptions made in determining the accounting estimates set out in Note 22 were indicative of potential bias: and investigated the rationale behind significant or unusual transactions. In response to the risk of irregularities and non-compllènce with law5 and regulations, we designed procedures which included, but were not limited to- agreeing financlal statement dlsclosures to underlying sUPPOrting documentation; reading the minutes of meetings of those charged with govemance,. enquiring of management as to actual and potentlal litigatlon and claims,. and reviewing correspondence with HMRC, relevant regulators and the charitable companvs legal advisor5 Because of the inherent limitation5 of an audit, there 15 a risk that we will not detect all irregularities, including those leading to a material mi55tatement in the financial statements or non-compliance wlth regulation. This risk increases the more that compliance with a law or regulation is removed from the event5 and transactions reflected In the flnancial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation. A further description of our responsibilities for the audit of the financial statements 15 located on the Financial Reporting Councll's website at: www.frc.org.uklauditor5responsibilities. This description forms part of our Auijitors, report. Use of thls report Thls report is made solely to the charitable company's members, as a body, In accordance with Chapter 3 of Part 16 of the Companie5 Act 2006. Our audlt work ha5 been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditorfs report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable compan5 members as a body, for our audit work, for this report, or for the opinions we have formed. JONATHAN DUDLEY Isenior Statutory Auditor) For and on behalf of Dains Audit Limited Statutory Auditor Chartered Accountants Suite 2. Albion House 2 Etruria Office Village Forge Lane Stoke-on-Trent ST15RQ 20
Staffordshlre North and Stoke on Trent Citlzens Advice Bur8aux ststemènt of financlal actlvlties for the year onded 31 March 2022 (Incorporating incom8 and expenditure accountl Note Unrestricted Restrirted Total Total Funds 2022 Funds 2022 Funds 2022 Funds 2021 Incoming from: Donation5 and Legacies Charitable Activities Other Trading Activities Investment Total Income 123,761 396,705 253 123,761 3.972,108 253 263,960 3,638,469 6,310 12 3,908,751 3,575,403 520,722 3,575,403 4,096,125 Expenditure on: Raising Funds Charitable ActSvities Total Expenditure 56,827 277,441 334,268 56,827 3,919,408 3,976,235 53,464 3,646,344 3,699,808 3,641,967 3,641,967 Net Incomel lexpenditurel 186,454 166,5641 119.890 208,943 Transfer between funds Net movement in fund5 Reconciliation of funds 186,454 166,5641 119,890 208,943 Totsl funds brought forward Total fund5 carrled fepNard 16 1,179,261 1,365,715 227,853 161,289 1,407,114 1,527,004 1,198.171 1,407,114 There are no recogni5ed gains or losses in the year, other than those Included In the Statement of Financial Activitie5 All income and expenditure derives from continuing activwties. 21
Staffordshire North and Stoke on Trent Citizens Advlco Bureaux Balance Sheet as at 31 March 2022 (company number 2402902) Note 2022 2021 Flxed assets Tangible assets li 440,861 468,994 Current assets Debtors Cash at bank and In hand 12 293,518 1,292,420 1,585,938 223.598 1,312,638 1.536.236 Creditors- amounts falling due within one year Net current assets 13 1499,7951 1,086,143 1598,1161 938,120 Total net assets 1,527,004 1,407,114 The funds of the Charity Unrestricted funds Restricted Funds 16 16 1.365,715 161,289 1.179.261 227,853 Total charity funds 1,527,004 1,407,114 These financial statements are prepared in accordance with the provisions applicable to companies subject to the Small companies, regime under the Companies Act 2006 and in accordance with Accounting and Reportlng by Charities SORP IFRS 1021. These accounts were approved by the Board on 1411 November 2022 and signed on their behalf by- Mr R.J. Pemberton- Chair 22
Staffordshlre North and Stoke on Tnt citlzens Advicè Bureaux Cash-Flow SLqtement for the year ended 31 March 2022 Note 2022 2021 Cash flows from operatlng actlvltles Net cash provided / Iu5ed in) by operating activitles 24 39,433 691,755 Cash flows from financlng actlvities: 25 17,2141 117,3371 Cash flows from Investlng activltles: Interest income Purchase of tanglble fixed assets 12 1115,6181 li 152,4401 Net cash used in investlng actlvlties 152,4371 1115,606} Increase /IDecreasel in cash and cash equivalents in the reporting year. 120,2181 558,812 Cash and cash equivalents at the beginning of the reporting year 1,312,638 753,826 Cash and cash equlvalents at the end of the reportlng yeai 26 1,292,420 1,312,638 Analysls of changes in net debt Other Changes 2021 {7,214) Cash Flov 7,214 2022 Short term borrowlng Total liabilities 17,2141 7,214 Cash & cash equivalents 1,312,638 120,2181 1,292,420 Total net debt 1,305,424 113,0041 1.292,420 23
StaffoTdshire North and Stoke on Trent Citizens Advice Bureaux Notes to the financial statsments for the year ended 31 March 2022 l. Accountlng pollcies The prlncipal accounting pollcles adopted, judgements and key sources of estimation uncertainty in the preparation of the financial statements are as follows: a. Company status The Charity is a company limited by gLtarantee incorporated & domiciled in England & Wales. The members of the Charity are the Trustees named on page 3. In the event of the charity being wound up, the liability in respect of the guarantee is Ilmlted to £1 per member of the Charity. The Registered O)Tice is Advice House Cheap51de Hanley Stoke on Trent STI IHL. b. Bas15 of preparatlon The Charity constitutes publlc benefit entity a5 defined by FRS 102. The financial statements have been prepared in accordance with AccoLnting and Reporting by Charities.. Statement of Recommended Pf8Ctice application to charities preparlng their accounts in accordance with the Financial Reporting Standard appllcable in the UK and Republlc ol Ireland issued in October 2019, the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021, the Charities Act 2011, The Companies Act 2006 and UK Generally Accepted Accounting Practice. The Financial Statements are prepared on a golng concern basis under the historlcal cost convention, modified to include certain iterns at fair valLe. The financial statements are presented in sterling which is the functional currency of the charity and rounded to the nearest £. The SiEnificant accounting policies applied in the preparation of these flnancial statements are set out below. These policies have been consistently applied to all years presented unless otherwise Stated. Going concern The Trustees have reviewed and approved financial projections. The Trustees believe there are adequate resources which will enable the charity to meet its liabilities as they fall due for the foreseeable future. For this rea50n, the Trustees have adopted the goirbg concern basis in preparing the financial statement5. d, Income All income is recognised once the Charity has entitlement to the income, it 15 probable that the income will be received, and the amount of income receivable can be measured reliably. For legacles, entitlement is taken as the earlier of the date on whlch either: the charity is aware that probate ha5 been granted, the estate has been finalised and notification has been made by the executorls) to the Trust that a distrfbution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably, and the Charity has been notified of the executorfs intentlon to make a distribution. Where legacies have been notified to the Charity, or the Charity is aware of the Eranting of probate. and the criteria for income recognition have been met, then the legacy Is treated as a contingent asset and disclosed If material 24
Stafftjrdshlre North and Stoke on Trent Cltizens Advice Bureaux Notès to the flnanclal statements for the year ended 31 March 2022 Accounting policles Icontlnued) Donated services or facilitie5 are recognised when the Charity has control over the item, any conditions associated with the donated item have been met, the recelpt of economic benefit from the use of the company of the item is probable and that economic benefit can be measured reliably. In accordance with the Charities SORP IFRS 1021, the general volunteer time of the volunteers is not recognised and refer to the Trustees, report for more informatlon aboLJt their contribution. On receipt, donated professlonal services and donated facllitles are recognised on the basis of the value of the gift to the company which is the amount the company would have been willirbg to pay to obtain services or facilities of equivalent economic benefit on the open market,. a corresponding amount is then recognised In expenditure In the period of receipt. 5ncome tax recoverable in relation to donatlons received under Gift Aid or deeds of covenant is recognised at the time of the donation. Income tax recoverable in relation to investment income is recognised at the time the Investment income is receivable. Other income 15 recognised In the period in which it is receivable and to the extent the goods have been provided or on completion of the service. e. Expendlture Expenditure is recoBnised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs of each activity are made up of the total of direct Costs and shared costs, including support costs Invofved in undertaking each activity. Shared costs which contribute to more than one actlvlty and support costs which are not attrSbLStable to a single actlvity are apportioned between those activities on a bosis consistent with the use of resources. Central staff costs are allocated on the basi5 of time spent, and depreciation charges allocated on the portion of the asset's use. Fundlng costs are those costs incurred in seeking voluntary contrlbutions and do not include the cost of disseminating information in support of the charitable activities. Support costs are those costs incurred directly in support of expenditure on the objects of the company and include project management carried out at Headquarters. Governance costs are those incurred In connection with administration of the company and compliance with constitutional and statutory requirements. Costs of generating fijnds are costs incurred in attracting voluntary Income. and those Incurred in trading attivities that raise funLIs. Fixed assets and depreclatlon Fixed assets are included at cost. Items are capitali5ed if it 15 considered that a long- terrn benefit will be derived from their purchase. Depreciatlon 15 calculated so as to write off the cost of tangible fixed assets over thelr useful economic life at the following annual rates: 25
Staffordshire North and Stoke on Trent citlzans Advice Bureaux Notes to the flnancial statements for the year ended 31 March 2022 Accountlng polScles Icontlnuedl Freehold Property Fixtures, fittings and equipment 2% Strai8ht Line 20-33.33% on reducing balance basis Over the term of the lease Leasehold property g. Unrestrlcted fund Unrestricted funds are available for LTrse at the discretion of the Trustees in furtherance of the general objectNe5 of the company and which have not been designated for other purpose5. h. Restrlrted funds Income received for restricted purposes is included in a separate restrlcted fund against which appropriate expenditure is allocated. Deslgned funds The trustees allocate designated funds OLrt of unrestricted funds for specific purp95e5. The use of such fLnds is at the trustees, discretion. Format and basls of flnanclal statements The charity does not seek to make a profit, nor can its results be measured by normal commercial criteria. In order that a true and fair view should be given in these financial Statements, the trustees have set out on page 21 a statement of financial activities which shows the results for the year, but in a format other than the standard formats prescribed by the Companles Act 2(M)6. In the opinion of the trustees, the format adopted provides greater clarity on the nature of the charit¢s activitie5 and discloses the required information relating thereto. k. Penslon The charity operates a defined contribution group personal pension plan for its employees. Payments are charged to the profit and Ios5 account in the period in which they are incurred. Leased assets Costs in respect of operatlng leases are charged on a straight-line basis over the lease term. m. Debtors Trade and other debtors are recognised at the settlement amount after any discount offered. 26
Staffordshire North and Stokè on Trent Citizens Advlc8 Bureaux Notes to the fjnanclal statements for the year ended 31 March 2022 Accountlng pollcies (Continued) n. Cash at bank and in hand Cash at bank and in hand includes cash and short temi hlghly liquid investments with a short maturity of three months or less from the tjate of acquisition or opening of the deposit or similar account. o. Llabllltles and prov15ions Liabilitles are recognised when there 15 an obligation at the Balance sheet date as a result of a past event, it Is probable that a transfer of economlc benefft will be requlred in settlement, and the amount of the settlement can be estimated reliablv. Liabilities a recognised at the amount that the company antlcipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or service it must provide. Provisions are measured at the best estimate of the amount5 required to settle the obligation. p. Taxation The charity is considered to pass the tests set out in Paragraph 15chedule 6 of the Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tsx purposes. Accordingly, the company is potentially exempt from taxatlon In respect of income or capital gains received within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains. q. Flnanclal Instruments The charity only has financial asset5 and financlal15abilities of a kind that quallfy as basic financial instruments. Baslc financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank. Termination beneflts Termination benefits are payable when employment is terminated by the charity before the nomial retirement date, or whenever an employee accepts voluntary redundancy in exchange for these benefits. The charity recognises termination benefits in the ststement of financial activities when it is demonstrably committed to either lil terminating the employment of current employees according to a detailed formal plan without the possibility of withdrawal, or lill providing termination benefits a5 a result as a result of an offer made to encourage voluntary redundancy. Benefits falling due more than twelve months after the end of the reporting period are discounted to their present value. Finance Lease Assets obtained under flnance lease and hire purchase contracts a capitalised as tangible fixed assets. Assets are depreciated over thelr useful lives. Obligation5 under such agreements are included in creditors net of the finance charge allocated to future periods. The finance element of the rental payment is charged to the SOFA and Charity funds so as to produce a constant periodic rate of charge on the net obligation outstanding in each period. 27
Staffordshire North and Stoke on Trent citlzens Advice Bureaux Notes to the financial ststements for the year endèd 31 March 2022 2. Donatlons & Logaclgs Unre8trl¢t¢d Restrlcted 2022 Total Grants 123,010 123,010 Donations 751 751 123,761 123,761 Unrestrlcted Restrictod 2021 Total Grants 255,939 255,939 Donatlons 8,021 8,021 263,960 263.980 Income from charltable actlvStles Unrestrlcted Restrlrted 2022 Total Grants and contract income receivable for charitable activity, advice and information Generalist Advice Debt Advice Specialist Advice SVG & Consumer Advice 231,895 2,029 153,287 9,494 396,705 326,649 1,078,297 427,200 1,743,257 3,575,403 558,544 1,080,326 580,487 1,752,751 3,972,108 2021 Total Unrestricted Restricted Grants and contract income receivable for Charitable activity. advice and informatlon Generalist Advice Debt Advice Specialist Advice SVG & Consumer Advlce 222.081 335,481 829,008 492,855 1,626,291 3,283,635 557,562 829,008 625,608 1,626,291 3,638,469 132,753 354,834 28
staffordshlre North and Stoke on Trent Cbtizens Advice Bureaux Not88 to the financial statemènts for the year ended 31 March 2022 4. Other Tradlng Activities Unrestricted Fund5 Restricted Fund5 2022 Total Training events 253 253 Unrestrirted Funds Restricted Funds 2021 Total Training events 6,310 6,310 S. Investment income 2022 Total Unrestricted Restricted Barbk interest 2021 Total Unrestricted Restricted Bank interest 12 12 6. Expendlture on Ralslng Funds UnrestrlrtÈd Funds Restricted Funds 2022 Total Cost of Generating funds 56,827 56,827 Unrestrlcted Funds Restrfcted Funds 2021 Total Cost of Generating funds 53,464 53,464 29
Staffordshire North and Stoke on Trent Citizens Advice Bureaux Notes to the financlal statements for the year ended 31 March 2022 7. Expendlture on Charltable attlvltles Charitable activities 2022 Unrestrlcted Funds Restricted Funds 2022 Funds Generalist Advlce Debt Advice Specialist Advice SVG & ConsumerAdvice 137,251 495.839 1,048,102 521,810 1,576,216 3,641,967 633,090 1,048,102 662,000 1,576,216 3,919,408 140,190 277,441 Charitable activities 2021 Unrestricted Funds Restrlcted Funds 2021 Funds Generalist Advice Debt Advice Specialist Advice SVG & ConsumerAdvice 150,714 392,209 829,008 467,490 1,648,805 3,337,512 542,923 829,008 625,608 1,648,805 3,646,344 158,118 308,832 8. Analysls of Expendlture Analysis of Expenditure 2022 Analysls of Eypendlture on charitable actlvltles Activities undertaken directlv 2022 Total Direct Costs Support Costs Generalist Advice Wages & Salaries Staff & Volunteers Office Costs Premises Costs Governance Costs 457,794 5,866 20,573 22,928 50,158 1,935 28,290 36,727 1,266 6,014 124,390 507,952 7,801 48,863 59,655 1,266 7,553 633,090 Other Costs 1,539 508,700 30
Staffordshire North and Stoke on Trent Citizens Advicg Bureaux Notes to the flnanclal statem8nts for the year ended 31 March 2022 8. Analysis of Expendlture (Cont.) Debt Advice Wages & Salaries Staff & Volunteers Office Costs Premises Costs Governance Cost5 Other Costs 770,946 5,585 6,965 5,123 200 59,509 848,328 80.654 851,600 3,128 8,713 45,402 52,367 58,774 63,897 2,046 2,246 9,770 69,279 199,774 1,048,102 Specialist Advice Wages & Salarles staff & Volunteers Office Costs Premises Costs Governance C05t5 Other Costs 529,670 5,685 12,999 43,604 1.688 24.564 31,833 1,104 5,263 108,056 573,274 7,373 37,563 31.833 1,104 10,853 662,000 5,590 553,944 SVG & Consumer Advlce Wages & Salaries Staff & Volunteers OfFice Costs 1,167.876 15,204 37,132 67,812 77,463 1,245,339 4,204 19,408 37,516 74,648 36,638 104,450 2,622 2,622 16,323 129,749 174,766 1,576,216 Premise5 Costs Governance Cost5 Other Costs 113,426 1,401,450 Total 3,312,422 606.986 3,919,408 Analysls of Expenditure 2021 Analysls of Expendlture on charitable activitie5 Actlvltles undertaken dlrectlv 2021 Total Dlrert Costs Support Costs Generallst Advlce Wages & Salarie5 Staff & Volunteers Offlce Costs Premlses Costs Governance Costs Other Costs 387,240 833 8,(140 13,401 34,115 3,129 37,349 38,601 2,291 14.684 421.355 3,962 45,389 52,IK12 2,291 17,924 3.240 31
Staffordshire North and Stoke on Trent citizens Advice Bureaux Notes to the financial statements for th8 year ended 31 March 2022 412,754 130,169 542,923 8. Analysis of Expenditure (Cont.) Debt Advice Wages & Salarles Staff & Volunteers Office C05t5 Premi5e5 Costs Governance C05tS Other Costs 623,725 2,479 6,308 156 69,303 3.442 34,449 72,359 2,291 13,172 195,016 693,028 5,921 40,757 72,515 2,291 14,496 829,008 1,324 633,992 Speclalist Advl Wages & Salaries Staff & Volunteers Office Costs Premises Costs 457,939 3,233 12,260 53,725 6,165 33,305 41,710 511,664 9,398 45,565 41,710 Governance Costs Other Costs 2,291 13,172 150,368 2,291 14,980 625,608 1.808 475,240 SVG & ConsumerAdvice Wages & Salarles Staff & Volunteers Office Costs Premises Costs GovernarTrce Costs Other Costs 1,237,918 3.779 28,547 54,377 3,375 112,686 IA40,682 152,970 3,052 28,286 23,815 1,390,888 6,831 56,833 78,192 3,375 112,686 1,648,805 208,123 Total 2,962,668 683,676 3,646,344 9. Net movement in funds 2022 2021 This is stated after charging: Depreciation Operating lease rentals Auditors, remunerotion.. 80,573 96,946 78,817 84.792 Audit services 7,140 7.000 32
Staffordshlre North and Stoke on Trent Citizens Advlc8 Bureaux Notes to the financial statements for the year ended 31 March 2022 10. St?ff Costs 2022 2021 Wages and salarles Social Security Costs Redundancy & Settlement Costs Pension Costs Benefits 2,925,486 215.462 2,775,920 203,256 94,045 91,223 18,914 12,945 3,253,907 3,088,344 No. No. The average number of employees, analysed by function was: Charltable activities C05t of generatlng funds Management ancl administratlon of charlty 154 160 157 163 One employee recelved remuneration of more than £60,000 p.a. RemuTheration of £Nil12021.. £Nil) was paid to the Trustees during the year. During the year, relmbursed expenses were pald to no Trustees amounting to £Nil 12021- £Nill The key management personnel of the Charity comprise the Chief Executive offlcer and the five m3nagers12021.. five managers). The total employee beneflts of the key management personnel of the Charity were £262,53712021'. £255,453). Total redundancy & settlement payments during the year amounted to £Nil12021.. £Nill. No specific fundlng was received to cover redundancy payments. 33
Staffordshlrn North and Stoke on Trent Cltlzens Advlc8 Bureaux Notes to the financial ststernents for the year ended 31 March 2022 11. Tangible flxed assets Flxtures, Fittings Leasehold and Property Equipment Freehold Property Total Cost At the beginning of the year Addltions At 31 March 2022 140,449 891,999 678,345 52,440 730,785 1,710.793 52,440 1,763,233 140,449 891,999 Depreciation At the beginning of the year Depreciation At 31 March 2022 25,376 3,172 28,548 653,169 25,320 678,489 563,254 52,081 615,335 1,241.799 80,573 1,322.372 Net book value at the beglnnlng of the year Net book value at the end of the year 115,073 111,901 238,830 213,510 115,091 115,450 468,994 440,861 12. Analy515 of debtors 2022 2021 Trade debtor5 Prepayments and accrued income Other debtors 105,416 173,243 14,859 293,518 30,167 178,165 15,266 223,598 13. Analysls of credltor < l year 2022 2021 Obligations under finance lease Trade creditors Payments received on account for contracts or performance related grants Accruals & Deferred Income Taxatlon and Social Security Other Creditors 7.214 27.317 51,077 7,541 258,951 115,722 66,504 499,795 7,521 436,197 77,152 42,715 598,116 The finance lease Is secured against the a55et to whlch It relates
Staffordshirg North and Stoke on Trent Citizens Advice Bureaux Notes to the financlal statements for the year ended 31 March 2022 Deferred Income 2022 2021 Deferred income Bought Forward Resources deferred during the year Amount released from previous year Deferred income Carried Forward 263,423 83,542 198,534 263,423 263,4231 183,5421 198,534 263,423 Creditors include5 £198,53412021: £263,423) of income which ha5 been deferred Into the following year due to the timing of the company's entitlement to the income. There are no unfulfilled conditions attached to the income at the balance sheet date. 14. Analysls of net assets between funds- current year Unrestrtcted funds Deslgn3ted Restrlrted funds funds 2022 Tanglble fixed assets Current assets 279,572 508,101 161,289 440,861 1,585,938 1,077,837 Creditor-amounts falling due within one year 1499,7951 {499,795} Creditors-amounts falling due after one year Net assets at 31 March 2022 578,042 787,673 161,289 1,527,004 Unrestrirted fund5 Deslgnated Restricted funds funds 2021 Tangible fixed assets Current assets 241,141 500,907 227,853 468,994 1,536,236 1,035,329 Credltor-amounts falling due withln one year 1598,1161 1598,1161 Credltors-amounts falling due after one year Net assets at 31 March 2021 437,213 742,048 227,853 1,407,114 The table above has been $tated in the current year, to reflect the correct allocation of net assets at 31 March 2021 between designated funds and unrestricted funds. 35
Staffordshire North and Stoke on Trent Citizens Advlce Bureaux Note5 to the financial statements for the year ended 31 March 2022 15. Government Grants 2022 2021 Local Government CJRS Grant Big Lottery Fund 93,010 3,379 219,829 316,218 93,010 63,836 212.156 369,002 The charitable company has been eligible to claim additlonal funding In year from the governmer)t in relation to the coronavirus job retention scheme. The Funding received is shown under CJRS Grants. There are no unfulfilled commitments or other contingencies attached to the grants listed above that have not been reco8nlsed in income. 16. Movements in fund5- Current year At I Incomlng Outgolng Transfer AT31 April resources resources 2021 March 2022 Unrestrlcted Funds General Funds Other Income L44 Fund 437,213 380,687 123,761 16,274 520,722 174,666 123,761 16,274 314,701 165,1921 578,042 437.213 165,192) 578,042 Designated Funds Fixed Assets Building Repalrs Staffing Costs IT Re-provlsion General contingencie5 232,575 50,000 359,808 50,000 49,665 742,048 1,179,261 19.567 213,008 75,000 400,000 50,000 49,665 787,673 1,365,715 25,OCKI 40,192 19,567 334,268 65,192 Total Unrestrlrted Funds 520,722 36
Staffordshire North and Stoke on Trent Citizens Advlce Burnaux Not88 to the financial statements for the year ended 31 March 2022 Movement In funds- current Year (Continued) Atl Aprll Incomlng Outgoing 2021 resources resource5 At31 March 2022 Transfer Restrlcted Funds Consumer Advice Biddulph Town Councll Help to Claim Help to Claim (Best Prartice Lead) S-O-T HoL*slng & Debt Advice Refugee Action Citizens Advice - Face to Face Debt Advice Citizens Advice - Energy Advice VOICES (Housing) Potteries Mortreywise Aspire Flnancial Capability Children in Need Citizens Advice - IDMA O-T Refugee Asylum Prolect Challenge North Staffs Staffordshire Commissioner- Vlctims & Witnesses Fund Illegal Money lendlng Teams Unltlng Staffordshlre Agalnst Hate Staffordshire Commlssloner- Staffordshire Victim Gatewav Voices IBenefitsl Access to Justice Voices IWBBLI Citizens Advice- 5cam5 Action Big Lottery Fund- Potteries Gold NS Multiple Sclerosis Society Community Foundation Community Investment Fund Natlonal Lottery- Office Extension Coalfields Refurblshment I IS-Q-TI Newcastle offite Refurbishment City S-O-T - Fuel Voucher Scheme Stoke North Big Local NHS Combined Health Care Trust N Compass stsffs Cafers Brit15h Gas Energy Trust Energy gavings fund Total RestrSrted Funds Total Funds 894,728 25,000 293,316 39,980 153,197 3,OQQ 894,728 25,000 293,316 39,980 153,197 3,000 417,388 33,866 25,239 165,277 46,153 38,813 73,074 49,906 15,000 417.388 33,866 25,239 165,277 46,153 38,813 73,074 49,906 15,0(YJ 10,956 4.990 82,289 10,956 4,990 77,729 4,560 60,000 736,071 41,667 4,632 99,102 30,169 54,552 3,500 8,333 780,631 41,667 4,632 99,102 30,169 54,552 3,500 8.333 8,068 14,968 273 3,255 42,037 42,037 6,725 6,725 44,167 44,167 25,000 25,000 40,303 40,303 66,973 66,973 227,853 3,575,403 3,641,967 1,407,114 4,096,125 3,976,235 15,440 8,068 148,910 6,159 4,716 133,942 5,886 1,461 161,289 1,527,IXM 37
Staffordshlre North and Stoke on Trent Cltizen8 Advlce BUauX Notes to the flnan¢ial statements for tho year ended 31 March 2022 16. Movements In fvnds- prlor year At I Incomlng Outgoing Transfer April resources resources 2020 At31 March 2021 Unrèstricted funds General Funds Other Income LAA Fund 292,162 345,701 187,725 15,454 548,880 159,117 187,725 15,454 362,296 141,5331 437,213 292,162 141,5331 437,213 DeslKnated Funds Fixed asset5 Bulldlng repalrs Staffing costs IT Provision General contingenties 156,339 50,000 324,151 50,000 49,665 630,155 76,236 232,575 50,000 359,808 50,000 49,665 742,048 35,657 76,236 35,657 Total unrestricted funds 922,317 625,116 362,296 {5876) 1,179,261 Restrlcted Funds Citizens Advlce- IDMA Consumer Advlce Biddulph Town Council Help to claim Help to c13im (Best Practlce Leadl DECC- Blg Energy Saving Network S-O-T Housing & Debt Advice Refugee Action Cit12ens Advice Face to Face Debt Advice Cltizens Advice Energy Advice VOICES (Housing) Big Lottery Fund - Potterles Moneywise Aspire Financial Capability Children in Need Henry Smlth Staffordshire Commissioner- Restoratlve Justice Citlzens Advice - Advice Line Extra 73,389 832,857 25,000 303,281 39,648 5(X) 153,385 6,000 73,389 832,857 25,000 303,281 39,648 500 153,385 6,000 397,555 397,555 41,857 27,630 41,857 27,630 157,077 46.153 29.784 8,933 157,077 46,153 29,784 8,933 20,000 20,000 7,200 7,200 38
staffordshire North and Stoko on Trent Citizens AdviGe Bureaux Notes to the financial statements for the year ended 31 March 2022 Movement In funds- prior Year Atl (Continued) Aprll Incoming 2020 resources 23,112 36,340 At31 March 2021 Outgoing resources Transfer SOT Refugee & Asylum Prolett Challenge North Stafts Staffordshire Commissioner- Victims and Witnesses Fund Stafford5hire Commissioner- Victim & Witness Fund Voices (Benefits) Access to Ju5ti¢e Voices IWBLLI Citizens Advice - Scams Action Big Lottery Fund - Potteries Gold NS Multiple Sclerosis Society Community Investment Fund National Lottery- Office Extension Coalfields Refurbishment i IS-O-TI Newcastle Office Refurbishment Total Restrlcted Funds Total Funds 23,112 36,340 21,912 21,912 56,638 763,265 50,000 48,568 98,816 30,169 55,079 765,779 50,(K)O 48,568 98,816 30,169 55,079 5,876 60,000 6,125 6.125 20.935 12.867 163,878 14,968 6,432 273 7,971 3,255 275,854 3,283,635 3,337,512 1,198,171 3,908,751 3,699,808 8,068 148,910 6,159 4,716 227,853 IA07,114 5,876 17. Purposgs of Funds General Funds: General Funds Unrestricted funds received from Stoke-on-Trent City Council. Staffordshire Moorland DC and Newcaslle-under- Lyme Borough Council used lo finance advice services in Stoke on Trent and North Staffordshire. Olher In¢ome Unrestricted Income from a range of sources, some of whi¢h is self-generated. L4A Fund Funds reiVed from the LAA under contract to provide social welfare law casework. Immigrate 2nd Tier Advice Fltnd Funds to provide second tier support lo Local Cttizens Advi Oflices undertaking Immigration Advice and to lake on Cases at Levels above LCA'S Accredltation. Designatod Funds: Fixed assets. A fund set up to assist in identifying those ftjnds that are not free funds and which represent the net book value of unreslricled fixed assets. Building Repairs To cover any unexpected major repairs to the premises at Advice House or any other premises whero we are responsible for repairs. 39
Staffordshire North and Stoke on Trent Citizens Advice Bureaux Notes to the financial statements for the year ended 31 March 2022 17. Purposes of Fund8- Icontlnued) staffing Co$ls To cover, where any of these are not payable under a funding agreement, the costs of meeting staff redundancy entitlements and of providing resources should the services provided by the bureaux be affected by sickness or absence of staff or any other additional staffing costs. General contingenGi6s To cover additional and unexpected expenses not covered by either of the other designated funds. IT re-provislon fvnd To cover future investments in our IT infrastructLtre whe major items of equipment need replacing, upgrading or adding to the network. Restrlcted Funds: Citszens Advice- Scams Action Funds provided by Cllizens Advice to provide advi to people who have experienced online scams. S-O-T Housing & Debt AdviGe Funds received from Stoke-on-Trenl Council to provide Housing and Debt AdviGe Children in Need Funds to expan¢J the work we do with refugee and migrant famiSies supporting them lo access education. Voice5 IWBBLI A fund provided by the Voices Partngrship to provide Specialist Welfare Benefits lo frontline staff working for partner organisations. DECC- Big Energy Saving Nthork Funds from the DECC to support an energy saving neork to assist consumers getttng a good deal on their energy. Citizens Advice- Fa to Face Oebt Advice A restricted fund provided by the Money and Pension SeNice via Citizens Advlce to provide face lo face debt advice lo people facing financial exciusion. Citizens AdVI- Eneruy Advice Funds received from Cillzens Advice to provide energy advice. Consumer Advi A fvnd provided by Citizens Advlce (from a grant from BEISI lo delNer part of the nallonal cOnsunr helpline. Potteries Moneywi5e Funds reiVed and accrued to run the Potteries Moneywise financial capability project and the National lollery community fund. Access to Jusb'ce Funds provided by A¢cesS to Justice to fund work to support women with no rewurse to public funds who are at risk of exploitation. Citizens Advice- IDMA Funds from Citizens Advice to deliver debt advice via webchal. S-O-T Refugee & Asylum Project A reslricled fund provided by Stoke-no-Trent Council lo provide informatson, advice and represenlation to refuges and asylum seekers dispersed by the Home Office lo North Staffordshire. 40
Staffordshlrè North and Stoke on Trent Citizerbs Advico Bureaux Notes to the financial statements for the year ended 31 March 2022 17. Purpose8 of Fund8- {continued Illegal Money Lending Team A Fund to support activities lo prornote awane$S of loan shafks and reduce their impact locally. Energy Savings Trust A Fund provided by the Energy Redres5 Fund to piovide advice and support to people struggling with their energy costs. British Gas Energy Trust A Fund provided by Combined Healthcare to provide money advice to Carers in Staffordshire. Funds received from various sources, including SOT CC and Stsffs County Council to support the wort( of CNS Challeng8 North Staffs Slaffordshire Commissionerlviclims and Witnesses Fund A restricted fvnd provided by the Slaffordshire Police and Crime Commissioner under the Victims and Witnesses Fund to CNS to support 0[*tath work to engage with the victims of hale crime. Uniting Staffordshire Against Hate A service commissioned for police, fire, Rescue & Crime to support local victims of hate crime and develop awareness of hale crime across Staffordshire. Staffordshire Commissionerlstaffordshire Victim Gateway Funds from the Office oflhe Police and Crime Commissioner to fund the Staffordshire Victim Gateway. Voices (Benefits} Funds recelved to provide benefits advice and training to people working with the Voices Project in Stoke, provlded by the Big Lottery Fund's Fulfilling Lives Investment. Polleries Gold Funds received and accrued from the national lottery community fund to deliver the Potteries Gold Project to support people affected by WeKare Reform in Sloke-on- Trent. NS Multiple Sclerosis Society A restricted fvnd provlded by the NS MS Society lo support 8dvice lo people affected by Mulliple Sclerosis. N Compass Staffs Carers A ftjnd provided by N Compass to provide money advice to Carers in Staffordshire. Staffordshire Community Foundation A Fund provided by the National Lottery Community Fund via the Stoke North Big Local projeGt to provide Money Advice in the north of the city. Combined Healthcare NHS Trusl A Fund provided by ¢ombined Healthcare to provide money advice to people with serious mental health issues. Stoke North Big Local A fvnd provided by the National Lottery via the Stoke North Big Local project lo provide Money Advice In the north of th8 city National Lott8ry Fund Funds provided by the Big Lottery Fund (Formerfy the Community Fund) to build the extension to Advice House Coalfields Refurbishmen11 (Hanley) A reslricled fund from the Coalfields Regeneration Trust to refurbish part5 of our building to improve access and enable us to support more projects. 41
Staffordshire North and Stoke on Trent Citizens Advic8 Bureaux Notes to the financial statements for the year ended 31 March 2022 17. Purposes of Funds- Icontinugdl Newcastle Office Refurbishment A fund provided by Citizens Advice and the Coalfields Regeneration Trust for refurbishment of the premis85 in Newcastle and a new telephone system. Biddulph Town Council To provide a Citizens Advice Service in Biddulph. VOICES (Housing) Funds received to provide Housing Advice and training to people working with the Voices Project in Stoke, provided by the Big Lottery Fund's Fulfilling Lives Investment Help to Claim Funds provided by Citizens Advice to help residents clalm Universal Credit. Help to Claim (Best Pradce Lead} Funds provided by Cibzen8 Advice to host a Best Practice Lead for the North Midlands area, to collate and share best practice amongst the local Help to Claim Setvices and contribute lo nab'onal initiatives. City SOT Fuel Vouchgr Schem8 Money provided by SOT CC for the Household SLPPOrt Fund for fuel vouchers for vulnerable clients EU Migrants A restricted fvnd provided by Stoke-on-Trent City Council to provide benefits advice to EU mi9ranls resident in Stoke- on-Trenl. Aspire Financial Capability Funds provided by Aspire Housing lo provide ffnancial capability training to theii residents. Refugee Action Funds provided by Refugee Action lo support volunteers working with refugees and asylum seekers in Stoke-on- Trent. Citkens AdviCe-AdV Line Fund8 from Citizens Advice to add extra capacity lo the national Advice Line. 18. Financial Commltments Capital Commitments There were no capital commrtmenls al the balan sht date. 42
Staffordshire North and Stoke on Trent Citizens Advlce Bureaux Nots8 to the financial statements for the year ended 31 March 2022 Operating Lease Commltments At 31 March 2022 the total of the charity's future mlnlmum lease payment operating leases as follows: 2022 2021 Land and Buildin Less than one year Between two to five years Greater than fwe years 85,031 317,933 221,126 78,419 317,933 310,668 624,090 707,020 Other Asset5 Less than one year Between two to five years Greater than fwe year5 11,915 31,951 3,080 16,089 33,618 46,946 49,707 19. Penslon Commltments The company operates a deflned contribution pension scheme. The assets of the scheme are held separately from those of the company in an independently administered fund. The pension c05t charge represents contributions payable by the company to the fund and amount to £94,04512021-. £91,223) outstandlng contrlbutions at 31 March 2022 £34,13312021-. £17,230), 20. Control Relationship The company is controlled by the Trustee5, who are all Dlrectors of the company. 21. Related party transactSons No related party transactions took place in the period of account. 22. Critical accounting judgements and estlmates The preparation of financial statements requires the use of certain critical accounting estimates. It also requires Trustees to exercise their judgement In the process of applying accounting policies. Use of available Information and application of judgement are inherent in the formation of estimates. Actual outcomes in the future could differ from such estimates. The areas Involvlng a higher degree of judgement, or complexlty, or areas where assumptions and estimates are significant to the financial statements are set below. 43
Staffordshlre North and Stoke on Trent citlzens Advlce Bureaux Notes to the financlal statements for the year endod 31 March 2022 Judgements The key judgement that the management ha5 made in the proce55 of applying the charities accounting policies relate5 to the calculation of accrued and deferred income specific to each project. Each project has a separate cost centre in the account ting system which allows for incomes and costs specific to each project to be identified separately thus providing a basis for accurate calculation of accrued and deferred income. In determining the allocatian of expenditure betwee activities, a detailed review of direct and indirect Costs be undertaken by the management. Judgments are made allocating indirect costs to activitie5 according to a percentage basis adjusted to reflect the specific characteristics of project5. Estimation Uncertainty The Trustees consider that the cost centre accounting outlined above provides a sound framework for accurate accounting and thus there is not considered to be any slgnificant uncertalnty In the carrying figures at the end of 2022 23. Agency Arrangement The Charity has arted as an agent durinE the year. The total amount of fund5 received during the year amounted to £Nil12021 £Nill and the amount of funds paid during the year amounted to £Nil 12021: Nill. The balance of funds held by the Charity a5 agent, in the form of a bank deposit, as at 31 March 2022 £9012021.. £901. 24. Reconclliatlon of cash tlows from operatlng actlvltles 2022 2021 Net Income for the reporting period Add Depreciation Less Interest Income Decrease I Ilncreasel in debtors IDecreasel / Increase in creditors Net cash provided by operatlng actlvltles 119,890 80,573 131 169,9211 191,1061 39,433 208,943 78,817 1121 190,719 213,288 691,755 25. Cash flow from financing artivities 2022 2021 Net finance leases Repayment of borrowing5 17,2141 117.3371 Net cash used by flnanclng actlvltles 7,214 (17,337) 26. Analysls of c?5h at bank and in hand 2022 2021 Cash al bank and in hand 1,292,420 1,312.638 Total ca6h & c88h equlvalents 1292 420 1,3q 2,638
staffordshlre North and Stoke on Trent Citizens Advlco Bureaux Notes to the flnanclal statements for the yoar ended 31 March 2022 27. Flnanclal Instruments The carrylng amounts of tho charity's flnan¢lal Instruments are as lollows: Flnanclal Assets 2022 2021 Dobt instrumgnts mpasured at amortlsed cost: Trade debtors (note 121 Other debtors Inole 12) 105,416 14,859 120 275 30,167 33 Flnanclal Llabllltle8 2022 2021 Trwje Creditors {note 131 Finance Leases (notes 131 Other Creditors (note 13) Accruals {note 13) 51,077 27,317 7.214 42,715 172 774 250 020 66,504 78,999 45