Coventry Citizens Advice Financial Statements Year Ended 31 March 2025 Charity registration number.. 1000487 Company registration number.. 02122698
Coventry Citizens Advice Financial Statoments Year Ended 31 March 2025 Contenls Pag6 Charlty Reference and AdmlnlstfdlNe Detalls Trusle8s' Annual Repori {Including Direclors, Report) Indep&ndonl Audllorfs Report Sl8lemenl of Flnanclal ActNilie5 10 12 Balance Sheet 13 Slalemenl ol Cash Flows 14 Notes to the Flnan¢lal Slalemenls 15
Coventry Cltlzens Advice Charity Reference and Administrative Detalls For tha Year Ended 31 March 2025 Charlty reglstratlon number 1000487 Company rnglstratlon numbèr 02122698 Trustees P Frost S Brake J Walker-Thompson C Stephens Cllr F Abljoll M Lloyd J Murphy P Glll Independenl- Chalr Independenl- Vice chalr Independent- Traasurar Ind&p8ndent Nominated represenlalive- Covanty Clty Councll Independent Indendent Indep8ThJent Chlef Executlve Offlcer & Secretary J Perry (resigned 28 November 20241 V Fltzgerald (Inlerlm CEO 18 Nov8mber 202410 5 May 2025) S Richards14ppolnted 6 May 20251 Reglsterod offlGe 1-7 Slallon Slreel Ea$t, Covonlry, sl Mkllands. CV6 5FL Audltor H880 Ltd. Highdown House. 11 Hhdown Road. Leaminglon Sp8. CV311XT Bankers N81ional Weslminsler B8nk Pl Priory House, 38 Colmore Circus, Queensway, 8lmilngham B4 6DY
Coventry Citrzens Advice Trust8os' Annual Report (Including Directors. Report) For the Year Ended 31 March 2025 The TTuslees Presenl Ihelr Keport and the audited financial slatemenls of the charlty lor 11)a financlal year ended 31 March 2025. The TTuslees have adopled the provisror15 of Ihe Slalemenl ol Recommended Practice ISORPI "Accounllng and Reporting by Charllles" (FRS 1021 in preparing the annual report and financial slalemenls of Ihe chaTiIy. The finandal slalements have been prepared in accordanr with the accounting pdlcies sel out In notes lo Ihe aceounls gnd comply wllh the charity's goveming 0Ment, the Charilles Act 2011 and Accounling and Reporting by Charities.. Slalemenl ol R8commend8d Praclice applicable lo charilies preparing their accounts in acrL)rdance w¢lh the FiTranGial Reporting Sl8ndard applicable in Ihe UK and Republic of Ireland published in Odober 2019. Trust888 of the charlty The direclors ol the charitable company ara Ils Trusteès for the purposes of tharily law. The Twslees who have served durlng the year and Sin the year end wwe as follows: P Frost S Brak8 J Walker-Thompson C Stephens Cllr F Abboll B Singh Ira$igned 28 Novembèr 2024) M Lloyd L Taylor (resbned 28 Novèmber 20241 J Murphy P GS11 {appoinled 25 September 2025) Independent- Chalr {appolnled as Chair November 20241 Independenl~Vice chair Ind8p8ndenl-Treasurer Independent- Vice Chalr Nomlnaled repres8nlalive- Cov8nlry Cily Counal Independent Independent Indopendenl Independent- Fofftier Chalr Ireslgned as Chalr Novembèr 20241 Independent ObJectlves and actlvltles 11 Is 8 requlremenl of the Trustee Board ol Coventry Citizens Advice lo ensure that Ihe organSsallon conllnuès lo dellver seNices for publ1¢ benefil and the Trvslees have consldered th8 Charlly Commission's guidance on Ihal sublecl. Th8 organisalion's Gharily obfv¢ts Èr&'. lo promote ony charllable pu86 for the publlo benefli by Ihe advanc6mtnl of education, the prolecllon and preservation of health and Ihe rellel of poverty. slckness and dIsl9 In paritcul8r, bul wilhoul limllalion, for the benelil of the communlty in Covenlry and the surrounding greas. l) The prlnolpal aGtivilios of Covenlry Clllzens Advice ale: lo ensure IhAI IndNiduals do nol suffer through a lack of knowledgè ol Ihelr rights and responslbllili88, or of tha seNir£ avallabEe lo Ihem, or Ihrough an inablily lo express Ihelr needs 6116cINety and equ311y. lo exerase a responslbl& Influence on the develoFxnenl of Soclal PolKles and $8Nlees, both localty and nolkjnally. 11} Slr81egl8s employ8d10 8chteve the ch8rllable lectIveS during year 202415. The yeor began with the completion ol the fln8ndal Turnaround Plan. The key priorities in the plan ware the reducllon In overheads assoclaled wlh Ihe cosl of wemises, lo m8ke Iwniied slaff redundancies. and lo Increase income. al Premlses-we relocalèd the main off8t0 Coventry Bulbng Soclely promises in Foleshlll whllsl re181nlng a much redd space In KI House in Ihe city centre face-loalace dienl appoinlmenlg. bl Clly Counal Advice Contraca - we secured ongoing funding Ihrough Cov8nlry Cly Councll lo deliver advice 8¢ross the Clty. 1111 The role and conlribullons of v(4un186rs. The Smpact ol volunleèrs Ihis year ha5 been slgnificanl. By Ihe end of the fin8nci81 year Iherewere 59 volunteers supporting the work of Covenlry Cilizens Advi. A numb8r of ourvolvnleers moved into paid employment. The volunleerconlrlbullon was calculated as £573.646 for 2024-25, b35ed on the Value ofvolunleering calculator developed by Clllzens Advlcg. Évl Fundlng Is nol provlded through Ihe use ofsLKlal or program rolatsd inveslmenls.
Coventry Citizens Advice Trusteès, Annual Report (Including Directors, Report) For the Year Ended 31 March 2025 ObJe¢tlves and activilies Icontlnuéd) v) Business Plgn Followng on from the changes across the oiganisalion, a revised bwo-year Business Plan was developed lor 202416. 11 Is reviewed and updated annualty in line with th8 bUsisS slralegy. The key objecliv8s in the business plan are revlewed al Board meellng8. Key funding slreams 8nd projects are managed in line with the contract or granl agTeemenl for each of thè soNices. Performanc of Ih880 services are vièweil ty the Board on a regular basls, Aohlevements and portormance i) Remodelllng and d8v8loping the seThi¢es. Coventry Citizens Advice provides a range of services. includkng general and specialisl advlce. Th8 Cor8 SeNice has been (urlh8r dèveloped following the award ol Ihe City Cnl Advice Conliacl. This involves d8vèloplng Incr6ased outreach service5, ensuring we 8r8 delivering acros$ the whole Clty. u) 8ddilion to our Kltby House drop-ln. We also conllnue lo deliver Adwceline and provlde digital advice. Hlgh demand remati)s a 5ignifiGanl challenge for o¢Jr s8Ntce. Our drop-5n services re-opened lo the publlc, helplng us lo help more peop. 11) New organlsallonal slnJ¢ture To meet lh8 demands olour new prd8¢ts and to bulld reslliere forlhe fulura, wa pul into place a new Management T8am slruciure. This Included th8 recruilmenl of a new Operations Manager 8nd Ihe Inlrodvcllon of 8 Business Systems Managgr, h6lplrtg lo ensure w8 ar8 a well-managed organlsallon. havo invested In Irglnlng for our Management Team lo build a sliong foundallon for the future. 11) Performance and Quallly Coventry Clllzens Advice have provtded a seNke lo 13.249 {2023r24-.12,402) pèople, pre8enllng wllh a lolal of 34,954 Issues, which Is evld8nce of the continued buoy8ncy In demand for the charfty's servlces, in the conl8xl of the ongolng ¢osl of Ilvlng crtSi8. Total finand81 galns for Ihe year are £8,445,042. whkh equate8 lo an average of £637 01 benefit lo each cllenl. Performance ol 818eNices and pr4ècts are assessed 8galnsl key obleclives, as agreed th the funders and the Truslee Boaid. Performance Is also reviewed 01 prLlect meelings, ertsurfng larg&ts achleved and risks are mlllgalad. Hlgh qu211ty 81andards have been malnlained Ihroughoul Ihe y80r, wllh posilive rallng8 of across 811 four quality KPI'S. Wè woukl Ilke lo thank al ol our sUpper$ thls year, kn pariKular- m8jorTr8uma Support Partnershlp Lkn)Iled Covenlry Building Sodely Coventry General Charities Macmillan Money Advlce and Pension Servi¢é Mylon Hosp National Grid National Citizen$ Advlce Rethink St Martin in Ihe Flelds Flnanclal rovlew lin¢ludln9 reserves pollcyl The genèral financial posillon for the Charity has remained sdid thÉs year. The ¢onlinued control of overhead costs, from wide ronge of efficiencies.. and an increased income have conlribuled to a more slable linan(aal position as a result of the successful Implem6nlalion of the 'Tum8round Plan" Th8 Slalemenl of Flnand81 Adivilies lor the year shows nel income for the year of £59.213 {againsl a budg&led deficit of £79,559) and lolal reserves of£668,898, olwhich £223.877 relates lo restricted funds and £445.0211o unrestricted funds. This includes £147.873 designaled for specilic puose5 by the Truslaes.
Covantry Citizens Advice Trustees, Annual Report (Including Diroctors, Report) For the Year Ended 31 March 2025 Resetrves Pollcy Th8 TrLFslees sel the Reserves poficy in line wilh the guldaneA Issued by the Charity commissOn. The policy Is revlewed annually as part of our risk management procsses. Th8 Trust belièva th31 Ihe Charily should hold Reserves because it has no endowrnenls, has limited sources of voluntary incoFne. needs lo proled itself in the evanl of unforeseen ciicumslances in order lo conllnue Ils acllvilles.. and needs lo remain nexible, with an ability to maxlmlse lulure opporiuni1Ses as they arlse. The Twslee8 &)n8lder Reserves slwuhj be maintained 8ty)V8 the Minnum Rasarves calculated lo ensure Covenlry Cilizens Advlce ha8 adequate financlal securdy and Ihe means for tt lo meel Ils charflable d)lacllvès for Ihe for68eeable lulure. The Trustees conslderthal the Mlnlmum ReseNes should be s81 al the level qUired lo cover the hlgher or a ¢omblnallon . Al least Ihree months non-gT8nl support¢d operatlng easts . Ca$h ilow requlr8menls . Wind.d¢)wn or merger c081s of the Charlly Indudkng conlracl and188$6 setll8m8nl and any redundanw or other payroll CO91 On Ihls basis the requlred Mlnlmum Res8N8s equate lo £202,000. Th818vel of und&sl9nBlad unr8slrlcled funds as al the year-end was £297,148 and Ih¢rofore Ihe Charlty has complied vAlh its Reserves Pollcy. The Trustees review the Éctual and foTecasl18vel of Re8eNes agalnsl the Mlnlmum R8seN8s on 8 quart&rfy ba81s al Ihair Finance, Risk, and Aud51 Committee meeung. Future plans A key prioiity Is10 8nsur8 our Core SeNke8 8re me@Trg demand, whether fae8-Iorylae8, In local communili88 or 8cro8S Adviceline, We I11 need lo refurblsh our space al Kirby House lo enable us lo support more p¢opl& and wort mor8 8fftclenlly. Thls w511 indude developing a self-help space, emKTIng pgoplo lo address their problems themselves. We need lo ensure all our IT Is safe and secure, so we have appolnled new IT provlders who wlll help lo upgrade our 8qulpm8nl and IT Infraslructure. We are explorfng ways Ihal Al can support us lo help mole people. Kn¢)wledge of gvall8ble support Is far less prevalent among young peijple In Iha arèa. Worklng wilh Covenlry Collège w6 will promote gceess lo our seNlcAs lo more yovng people, ensuring they a aware of our seNicÈs and Ihose of other organlsalions. We will also rocruil additlonal volunleers wtho wll provide Iranslalion lo promote our services and lo make our seNiGes more 8¢casslble lo those for whom Engligh is nol Ihelr flrsl languBge. We have been developing Innovalfve Ideas lo respond lo Identif gaps that will complemertl our exlsllng 8ervlc89 and maximise the benefit lo the people of Coventry, and w8 will submil various proposals 10 try lo gel these funded. Th15 InGludes more support for young peop16, a specialist 8dvlce seNlce: and specifK support for hard-lo-ieach gioLFPS Ihrouohoul Coventry. Go5ng Goncorn The demand for our seNlc£s continues lo grow. Howevw, the swce8$ of ¢hanges Inadè under th6 financial Tumaround Plan, in the relocation of prernlses and olher 6ffi¢iencies across lh8 board. combsned wilh addiuonal Inme g8neral8d. have Improvad the financial position. The Board monllors the financl81 health ol Ihe Charily Ihe short-lemi forecasls. These ale based on conservative eslimales of Ihe outcome of commilled projects, by both vahje and liming. Looklng forward. there 8re no malerlal or slgnlflcanl uncertalnllos aboul tho future of the Charity in Ihe medium lemi.
Coventry Citi28ns Advice Trustees, Annual Report (Including Directors, Report) For the Year Ended 31 March 2025 Structure, governance and manageinent i) Governlng docum8nl Coventry Citizens Advice, fomierty known as Coventry Citizens Advice Bureau, is a chariiabla company limited by gtjaranlee. Incorporated on 13th April 1987 and reglslered as 8 charity on 2nd October 1990. The Company was established under a Memorandum of Assoclallon whlch eslablish8d tho objeGls and powers oflhe charllable company and is governed under ils Arlides of As50cialion. These articles were updale(l al Coventry Cilizens Advlce's AGM on 4th January 2014. Trustee Board Members undeTlake that, underlhe Company Direclor's Disqualification Act 1986, they are not under aualificalian Order. nor are they dlsqualified by the Charilies Acl 2011 (Secllort 1781 from aclSng 88 8 Charfty Trustee. There are 7 Directors of the Company. and ihe value of oa¢h DireGlols li?blllty in Ihe evenl of the Charitylcompany wlndlng up is £1. 111 Recruilrnenl and Appolntmenl of TnJsl66S Tha direGtors oflhe company Brè #Iso charfty TnJ8le88 for Ihe purposes of charfly law, and undèrCov8nlry Crti28ns Advlca artlcles, ar6 known as Truslee 808rd Memb8fS. Under the qUIrementS of Ihe Memorandum and Artlclas of Assoclallon, the members of Ihe Trusloe Board are elected to serve for a petkKI 013 yoais, afler which they musl be re.eleded 91 the nexl Annual General Meellng (see artlctes olassociatson, paragraphs 41- 471. Trusl88s ar• openly recTulled and selected for their ability lo make an 8ffeclive conlllbutlort lo the board through Ihelr skllls. knowledge and experlenee, a8 wèll 88 having 8 proven inleresl In Ihework of th8 Organisatn. Appointments are approved by a meeling of Ihe fvll boord aflor TnJs16e8 have mel Ihe Chair and Chkl Executive ond been brtaled on the workings of the Chadly. iiil Trustee Indu¢llon and Tralnlng An Inlllal Inducllon meeting 18 held belween polenllal Trustee MembeTS and the Chlel Execullv8, furnlsh88 the incoming Trustee Board Member wlh the lalesl pvblished accounls, the organlsallonal chart, the prevlous year's annual r8porl, and two sets of the most recent board mlnules. The mem¢)randum and artlcles documanl and standing oiders for meelings are also provlded. Board Members 8r6 Invlled lo 18ke a(fvanl8ge of Ir81nlng Ihal is On offèr by varfous provfder8. Somellmes Ihls rel818s to spedfic funding streams but, more likely, covers Ihe broad principles Ihgl need lo be taken on board ty 811 Tru81ees. Coventry Cillzens Advlce E8 a member of Citizens Advlce, Ihg notional a8socl8llon. Tha organlsalion mee18 the quallty slandards sel out in Cillzens Advlc*'s M8mb8rshlp Scheme. and 1$ audled by Cllizens Advlce lo these standard8, by way of the Leadership Sélf-As8essm8nl. The TNslee Boaid Is responslble for making poficies lo ensuie Ihal lh8 organlsalion complies wlh the Clllzens Advlc Membershlp Scheme. vAlh charity law, company law, employmenl law. heallh and s8lely18w, and wth the org8nisallon's memorandum and ariicles of assoclallo Iv) Organlsalion Th8 Trustees are coMeclNely responsble for Ihe goveinance of Ihe organlsallon, and for its effective management. Trustees are aware of their legal responsibllFtles and Ilabililies and act reasonably and prudently In Iha Inleres15 of th& o¥ganlsallon and avoid confllcis vAlh other Inleresls. The laller is Checked al every board meeting. th Ihe Chief Execulive, the board maps out Ils slralegres. selling aims and objectives and agrees a buslness plan within available resour¢as. The board appToves an annual budgel and has linancial conlrols and reporting proeeduTes Ihal enable il lo ensure appropriole use ol iesourc£s and financlal stablllty. This in¢lud8s an annual raview of rernunerallon for 8118laff, In line wlh the curienl HR pollcies and p[LedU$. There are Iwo sub-commiliees, Finance, Risk and Audit Cornmlllee,. and a People and Remuneralion Commillee. The Finance. Risk and Audit Commillee is responsible formaking recommendolions on Ihe level of resource allocallon required lo meet the policy objedives of tha board. and on the ulilisalion of such resources. 11 also review5 monthly management accounts againsl budget. The People and Ramunèralion Committee is responslble for all human resourceslslaffing Fssues, health and safely issues, equal opporfunities In relation lo all aspects of employrnenl and Servi delivery. Strategy Ènd Pollcy ig dlscussed al board meetings. The suCoMmI(1eeS meet separately and make recommondallons to the boBrd. The full board meet quarterly or morè fr8qU8111ty i( required.
Coventry Cltlzens Advice Trustees, Annual Report (Including Directors, Report) For the Year Ended 31 March 2025 Stiucture. governai)ce and management (contlnued) Iv) Organlsallon (ntInueI rrnslee3 are kepl infomied aboul the buslness activities of the organisation by the Chlef Ex8culive and aro accounlablo for governance wlhoul being directly involved in ils day-to-day running. The board Is the employer of Ihe organisalion's paid staff, and dlrectty r8cruils, supports and monitors the Chiel Executive, 11 delegal&s the recruilment, support ond supervision of other siaff and volunleers lo Chief ExeculNe. The Chlef Executive delegales a range of responslbililies lo membets ol the Senior management leam. A scheme of delegallon is in place, and day lo day responsibilily for the proviylon of the service rests with the Chief Executive. who is iesponslble f(v ensuring Ihal Iha charily delivars the services specified. The Chief Execulive has responsiblllly for thè day-to-day operational management of the organlsalion, ensuring that the team continue lo dav8kJp their skills 8nd worklng practlces In Ilne with good pracllce and lund6rs' requir8rnents. v) R813led Parties Coventry Citizens Advice Is a member ol Citizens AdvKe, Ihe nallonal assoclalion, who piovlde support al a nallonal Val lo all Indfvldual organisalions. However. Indivi¢Jual organ15alEons are autonomous In g8n&raling Ihelr own Income ond managing prohecls, and Coventry Ci112ens Advic£ Is an independent ch8rity In Ils own right. Covonlry Gilizen$ Advlce b an active mbar of the Advlce SeNicès Covenlry IASC) whlch 8ncompass8s partn8rshlp working wllh other oTganisalions Inchjdlng the Law Society, Coventry Irendent Advice Soces and Age UK. vl} Rlsk Management Coventry Clllzens Advice h8s completed a COrrat8 dsk management exerclse whlch cannot eliminate all r(8k5 bul 5hoLtkl provld6 re880nablo assuran¢e Ihal problems are Identif on a timely basls. Major risks lo 1¢h the charity Is expose(I have been r6vlew8d and systems PLTrI in place lo mllig81e those risks. The board wll 118 lo revlew the corporate risk replsler and ensure Ihal 8cllon plans are in place lo mlligalts lis key risks. Included in external risks Is that ol Iha loss of fundlng. The effects of IhS8 have mlnlmlsèd by funds belng secured Irom 8 varlety ofsources. The ch8rlly Conllnues lo seek lo further dlv8rsify ils funding sources. Inlernal risks are mininised by the Implemenlallon of piocedures for aulhorisallon of all transactions and projects and lo ensure consistent quality of dèllvery for all operational aspects of the charitable company. These pro¢Édure9 ale periodically reviewed lo ensure Ihal they still meet the needs of tho charlly. Thè organlsallon has adopted the recommended Cttlzens Advice pollcy for Informalion assvranco. All staff, voltsnteers ond Trustees h¥ve lo ¢omplele annual training on.. InformaUon Management, Health and Safely, Saleguarding, Equality and Dlv6rsity, GOPR and Fln8nclal Conducl Auihorily procedures. A quarterly risk assessment Is 81$0 Cale{l oul by 8a¢h lèam wllhln Ihe organlsatlon. vlll Pay pollcy for siaff Salary and benefits are revlewed by the People and RemLmeralson subcommillee. The pay for811 sl8ff Is r8vl8wed ahnually, comparing lo similar roles and pay slruclures of simlar OTganlsallons. and awards are made in line with the budgtsl. Fundrai51ng thilsl Ihe d)8rity does Incur some expendilura In respect ol fundraising 8clivilies, these ar& on a very small 8cale and do not form part of the charity's principal aclivilies. The charity nellh8r pariiclpales in publlcly markeled fundralslng 8venls nor In th& 3clive soliciting ol donallons from members of Ihe public. Aceordingty. the charty Ss nol roglslered wilh tho Fundralslng Rogulalor, although the Tnjslees will keep tho 8ilualion under ieview.
Coventry Citlzens Advice Trustees. Annual Report {Includlng Directors, Report) For the Year Ended 31 March 2025 Trustees, responslbllltJ8s The Truslees (who are also directors of Coventry Citizens Advice for the purposes of Company law) are responsible lor prepang the Trustees. Annual Report and the financial statements in accordance with applicable law and United Kingdom Accounllng Standards {Uni1od Kingdom Generalty A¢wted Aecounllng Practice). Company law requires the Trustees lo p¥epare financial slalemenls for each financial year. Under Gompany law the Tiuslees musl not approve the financial slalemenls unless they are satK8fied that Ihey give 8 true and fairview of the sl8le of alfairs of the chaiilable company and of the incoming (esources and application of re50urees. includlng the Income and expendilure, of the charil2bl6 company for Ihal pertod. In prepaiirvJ thes8 financ4al slalemenls. the Trustees requlrtsd select su5table accout)Ilng policies anej then apply Ihem consislenlty.. observe the methods and princip$ in the Charilies SORP 2019 {FRS 1021: make judgements and eslimales that are reasonable and pwdenl; slate whether applicable UK Accounting Standards have b8en followed, 8ubjecl to any m8teii8l departures disclosed and explained in the financial slalemenls.. prepaie Ihe financial slalemenls on Ihe golr4J concern basis unless h Is Inappropiia18 lo presuma Ihal Ihe ch8r¢18ble coinpany will conllnue in oper•llon. The Truslaes Bre respons)19 for keeplng adequale a¢counllNJ reo)rds that disclos8wilh reasonable ac¢uroGy al any Ilmè the Ilnanclal poslllon of Ihe charilable company and enable Ihem lo ensure that Ihe financlal slalemenls comply wilh Ihe Companies Act 20(. They are also responsible for safeguafdlng the assets of the charitable compgny and hence for laklng reasonable steps for Ihe pr6vènUon and dalection of fraud and olher Ifregularllles. In so far as Ihts Trusl8è8 ar8 aware.. Ihere Is no relev8nl audit infomiailon of which Ihe ch8ritable company's audilor is unaware., and the Trustees have taken all slaps that they ought lo have laken lo mak8 Ihamselves awate of any relevant audll Inlormallon and lo establish Ihol the audllor 1$ aware of that Information. In 8pproving thè Trusle88' Annual Report, also 8PPTOVé thé Directors. report Included Ih8r8ln. In our Gapaclly a8 company directors. The Trustees. Annual Report hès beèn prepared In accord8nee vAlh Ihè spbdal provisions of the Ce4npanles Acl, relallng lo small enlilbs. On beholf of Ihe Board l*gllT¢Slf&n4ly 17 Nov¢mb8r2025
Coventry Cltizens Advice Independent Auditor's Report to the Trustees of Coventry Citizens Advice For tho Year Ended 31 March 2025 Oplnlon We have aLKliled the financial slalemenls of Covenlry Citizens Advice (the 'charilable compan) for the year ended 31 March 2025 whlch comprise the Slalemenl of Financial Activilies. the Balance Sheet, the Sl&lemenl ol Cash Flows and Notes lo the Financial Slalemenls. incEudlng a Summary of slgnificanl accounllng pol¢cios. The financial reporting framework Ihal has been applied in their pieparalion is applicable law and United Kingdom Accounting Slandards. including Financlal Reporting Standard 102 The Financial Reporting Slarmdaid applicablè In thè UK 8nd Repubuc of Ireland (United Kingdom Generally Accepted Accountlng Practlce). In our opinion the financSal slalemenls- give a Inje and falT view of the slate of the charitable companls affairs as al 31 March 2025. and of Ils Incomlng resources and appIallon of resouices. includlno ils irieom6 and expendiluTe, for the ye8f then ended., have been property prepared th accordance with Uniled Kingdom Generalty Accepted Accounting Pracllce,. ond have been prepared in accoidance with the requlremenls of the Compgnles AGI 21JO6. Bas18 for oplnlon W6 conducted our audit in accordance wilh Inlern8llon81 Standards on Audlllng {UK) {ISAs (UK)) and appllcabla law. Our responslbllilles under those standards are further described in the Audilorfs responslbililles for the audll of the flngn¢lg1 slalemenls secllon of our r8port. We are independent of the charilae comp8ny In accordance th Ihe elhlcol requirements that are relevant lo our audit of the financlal slalements in the UK, including the FRC'S Ethical Standard. and we have fulfilled our other ethical responsfbililles In 8ccordanrAq wllh Ihese rÈqulremènls. We bÉll8va Ihal the audll evldence we h8ve obl8ln8d is sulficienl and appropriate lo provrde a ba515 for our opfjnlon. ConGIuslons relollng to golng concern In auditing the flnancl818lalemenls, we havè ¢oncludéd Ihal Ihé Tru8la8s' of th8 going cone6rn ba8is of aceounllng In the preparation of the financial gtatemenls Is approprialo. 888ed on the work we have perfomied. we have not Idenllfied any malerial uncertainlle5 relallng lo evenls or condlllons Ihal. Indlvidualty or collectively, rnay cast sIgnIfan1 doubl on Ihe charflabk? company s ablty lo continue as a going concern for a pariod ol al leasl 1ve months Iram when Ihè fin8nclgl slalemenls are aulhorised for issue. OUT responsibllitles and Ihe responSIlItIeS of Tius1è6s wilh resp&cl 16 golng c(CeM 8r6 de8Cfibed In the relevant 8ecllon8 ol this roport. Oth8r Informatlon Th6 other infomalion ciynpflses Ihe Infomallon In the Trustèes. Annual Report. other than the financial slalemenls and our audllorfs report Ihereon. The Trustees are SponSible lor Ihe other infomiallon contained wilhin the fin8nclal slalemenls. Our opinion on the fin8nci81 slalernenls does not cover Ihe olher Informallon and, excepl lo Iha oxlenl otheise explicitly slated In our report, we do not expr858 any form of assur8nce concluslon Ihereon. Our respon5ibllily 13 to read the other Infomallon and. in dolng so, consider whether the other informallon Is materially Ineonslslenl wilh the linan¢ial slatemenls or our knoedge oblained in the course of Ihe audll or olherwÉs8 appears lo be malertally mlsslaled. If we Idenllfy such material inconsiglencies or apporenl m8leri81 mlsslalen)enl$, we ore requlred lo delermlne whether IhLs gives rise lo a m318rial misslalement in Ihe financial slalernenls Ihèmselves. If, based on the work we have perfomed, w8 conclude Ihat there Is a tnat8rf81 mlsslalemanl of thts other informallon, we are required lo report Ihal fact. We have nolhing lo report in this regard. Matiers on whlch we are requlred lo report by exceptlon We have nothing lo report in respect of the following matters In reEatlon lo whld) the Chadltes (Accounts and Repor181 Regulallons 2008 requlre u$ to reprKI lo you if, in our oplnion= the informalKJn given in the financi41 slalements 1$ inconsislenl in any material respect wilh Ihe Truslees. report., or the charitable company has not kepl adequate accounting records.. or tha financlal slalemenls are not in agreement wilh Ihe accounting records and relurn&-. or Wo have not reNe all the infom)ation and explanations we requife for our audll. 10
Coventry Cltlzens Advice Independent Auditor's Report to the Trustees of Coventry Citizens Advlce For the Year Ended 31 March 2025 Respon81bllitle5 of Trusteos As explained more fulty in Ihe Trustees, resp1$.1111es sialemenl set oul on page g, Ihe Trustees (who are also Ihe dlr6clors of the Ghaiitable corrpany for the purposes of rnPany lawl are responslble for Iha preparation of the flnanGS81 slalemenls and lor being satisfied thal Ihey give a liue and falf view, and forsuch internal control as thè Trustees delemine Ss n8cessary lo enable the prepaialion ol fin8ncial slalements that ara free from maleiial mlsslalemenl, whether dLEe lo fraud or eOr. In preparing Ihe financial slatem8nts, th8 Twslees are respMslbl6 for assesslng the th8rllable company's abllity lo conllnu6 88 8 going concem, disclosing, as applicable. matters related lo going concem and uslng the golng concein ba818 of accounllftg unless Ihe Twslees either inlend lo IiquKlate the ch8rilable MpanY or lo cease operallons, or hav8 no realistic allemallv6 bul lo do so. Audllor's r8$ponslbllltles for the audit of the flnanclal 8tatemont8 We have been appolnled as audilor Ejnder sectlon 144 oflh6 Charit183 Act 2011 and report in accordance wlth regulallons m8d8 undar section 154 of that Acl. Our oblecllves are lo obtain Teason8ble assurane8 aboulwhelheilhe finandal $lalèmènls as a whole ar8free from malerlal misslalemenl. whalher due lo fraud or error. and lo issue an audilorfs report that Indudes our oplnlon. Reasonable a$sur8nce13 8 high Ve1 of assurBnce, bvl Is not a guarantee Ihal an 8udil conducted accordance wilh ISAS IUKI will always delecl a malertal Missl8lamenl when 11 exists. Misslatemenls ¢8n aTise from fraud or error and are considered malerlal If. Indlvldu8lly or in the aggregate, thèy couEd reasonabty ba expecled lo InllueneÈ th8 economlcdeclslons of users taken on the basls of these financial sla18menls. Irregularities, includlng fraud, br6 Ins18nca8 01 non-ccthpllance wilh laws and regu1811ons. We dosign proceduros in line wilh our responsibllilie8. ouilingd above. lo delect material mlsslalemenls In 18speel of Irregularllles. includlng fraud. The 6xiènl lo thlch oui procaduras are capable ol dalecling Iiregulariiles, Indudlng fraud Is detailed below.. Tho audit process InGknd¢s #n a8S688menl of tho enlllvs risk environment, through anquiry of and discus$lon wllh management and Ihosa charged with govemance. induding 8n 8sse$smenl ol any key law5 and regul&llons wllh whlch the charilable company musl Gompty in Ihe ordln8ry course of Rs operaliong. Addlllonally. the ov8r811 risks of IrTegul8r transactions occurring are a$se8sed followlng our ob8eNallon¥ and confirmation ol Iha deslgn and implemenlalion ofmanagemenl's conlfols. Whilst we are mlndful of Ihese ri8ks, our 8udll fo¢us Is gèared towards the risk of malerfal mlsslalemenl in the ffinanclal statements as 8 thole. As such, our procedures cannot ou8ranlee th81 all Iransaclions have been fully compllanl th 811 relèvant laws and regulation8, indudlng those Tegul8lOons relallng lo fra1. as Our procedures are nol deslgned lo delecl 811 instances of non- compllance. By definition, the iisk of our d6leciion of non-rA)mpli8nce is greater where compllance wilh a law or regulgllon Is removed Ifom the events and transactions refbcled in the financlal slalements. The rfsk Is also giealer regardino Irr8gularllles du8 lo fraud rather than error. as fraud inVoeS Inlenllonal concealment, forgery, colluslon, omission or mlsrepre8entslion. A lurihar description of our responsibilrties for 8udil of Ihe flnancial slalemenls is loealed on thè Financial Reportlng Coundl's website al.. hll s"Ihw.frc.or .uklaudilorsl8udit-assurancelaudilor-s-res -for-Ihe.audil-ol-Ihe- Cildescri liom-of-the-audilor's-res onsibililies-for. This description fomg p8rt of our audilorfs report. Use of our report Thls report18 made 5019ty lo Ihe charilable company's TnFSlees. as a body. in accordance wilh Part 4 of thé Charitles (Accounts and Reports) Regulation8 2008. Our audil worfo has been undert8ken so th81 we might slate lo Ihe charflablo company's Trustees those mallers we are required lo $18le lo them in an audilorfs report and for no other purpose. To the fullesl exlenl permillad by law, we do nol aept or 8ssume re5ponslbllily lo anyone other than the chaiilable company and Ihe charilable compony's Truslees as a body. for our audit woth. forlhis reporl. or for the opinion5 we hava formed. HB&O Lld Hlghdown Housa 11 Highdown Road Leaminglon Sp8 Wamickshire CV311XT Dale.. 17 Novembef 2025 HB&O Ltd is eligible lo act os an audllorin lemis of Sedton 1212 of the Companles Acl 2006
Coventry Cltlzens Advice Statement of Financtal Activitiès (Including Income and Expènditure Account) For the Year Ended 34 March 2025 2025 2024 Unrostrlcted funds Restrlctad funds Total Total Noto Incom6 and endowments from-. Donations and legacies Charllable actlvllles Inveslmenls 18,927 600.431 11,625 18,927 1.744,775 11,625 1,068 1.693.169 9,632 1,144.344 Total Income and endowments 630.983 1.144.344 1,775.327 1,703,869 Expondlturè on,. Ch8ritable acllvilles 571.896 1.144,218 1.716,114 1,628.105 Total expendlturo 571,896 1,144,218 1,716,114 1.628,105 Not InGomvl lexpendlturo) 59,087 126 59,213 75,764 Trangfers bgtween funds 16 {49,999) 49.999 Net mov¢ment in funds 9.088 50,125 59,213 75,764 Reconelllatlon of funds: Tot81 funds brought forward 15 435,933 173.752 609,685 533,921 Total funds Carad foThvard 15 445,021 223,877 668,898 609,685 All Income and expendllure derfve liom conllnulng acllvllles. The 8lalemenl of flnana81 activilles InclLKl8s all gains and108ses rectsanlged dudng the year. 12
Coventry Citizens Advice {Company limited by guarantee reg. number: 02122698) Balanc8 Sheet As at 31 March 202S 2025 2024 Noto Flxed a$$ets TangTri Jle asseis 10 6,484 6,484 Currontassets Debtors Cash 81 bank and In hand 11 190,052 709,053 899,105 114,860 672,292 787,152 Cr8dltors: amount$ falllng duo wlthln one year 12 (230,2071 (83,9511 Nèt current assots 668,898 703,201 Total assets19S8 currant IlabllltSe5 668,898 709,685 Credltors: amounts falllng du• after more than ono yr 13 1100,0001 Net a88ato 668,898 609.685 Charlty Funds Reslricled funds Unre$lrl¢ted funds 15 15 223.877 445,021 173,752 435,933 Total charlty fund8 668,898 609,685 For the year endlng 31 Match 2025 lh& CLNnpatry was enliued lo exemptlon from audil under section 477 oflhe Comp8ni88 Act 2006 relollng lo small companlos bul as llis ¢¢mpany is a dlarity, li Is 8uWact lo audit under the Charflles Acl 2011. Dlreclors, responslbllllt8S= Th8 m8mbers have not requlred th8 ¢tnpanY lo oblaln an oflls ac£ounls for the year kn quesllon In accordance with section 476 01 thé C(panIeS Act 2c. The directors 8¢knoge Ihelr responslbilllies for complying wlh Ihe requlremenls of Iho Acts with respect lo accounting records and Ihe preparan of accounls. These financial st¥lemenl$ have been prepared In accorda8 wilh the 3Fec681 provkton8 of Part 15 of the Companles Act 2006 relating lo small CA)lpanIes. The ftnanclol slalemenls s%Yre approved and aulhorised f issue by the Board on 17 November 2025. Slgned on behalf ol Ihè Board ol Truslee8. .lJ174ll(VW-.7112..4MQ.4FIts&.W126C12CA4 J Walker-Thompson, Trusle8 ID14iiUtsD 311i4bAiI4&A> WUE2fjC121'Th P Frusl, Trustee The notes on pages 15 to 24 fomi part of thes8 fanCIal statents. 13
Coventry Cltlzens Advlce Statement of Cash Flows For the Yaar Ended 31 March 2025 2025 2024 Cash flow from opor8tlng actfviti05 17 18.369 225,164 Cash flow from Inv6811ng actlvltle8 Inleresl received Purch85e ol langlbl& fixe(l assets Sal8 of langlbl8 fixéd asse18 11,625 1233) 7,000 9,632 (12,9671 Net cash flowfrom Invosllng actlvltles 18,392 13,3351 Cash flow from flnartclng actlvllles Loan advanced 1Th),000 Nèt cash flow from financlng actfvitles 100,000 Net In¢roase In cash and cash equlvalents 36,761 321.829 Cash and cosh oqulvalonts at 1 ArAII 672,292 350,463 Cash and cash equlval&nt8 at 31 Mah 709,053 672,292 Analysls of changes In nat lunds At 1 Aprll 2024 Ca8h f]ow8 At31 March 2025 Net cash Cash at bank and in hand 672,292 36,761 709,053 672,292 36,761 709,053 14
Coventry Citizens Advice Notes to the Financial Statements Fortha Year Endeij 31 March 2025 Summary of significant accounting policies lal General informatlon 2nd basis of preparation Coventry Citizens Advice is a private company limited by guarantee, Incorporated in England and Wales. In the event of th8 charity being wound up, the liability in respect of the guarantee is limiled lo £1 per member OF the charity. The company numb8r and the address of the registered is given in the charity information on page 3 of these financial slalemenls. The nature of the charity's oparations and principal activiti8s are detailed on page 4. The financial slalements have been prepared in accordan with Accounting and Reporting by Charltltrs.. Slatémènl of Recommended Practice applicable to charilies wepaiing their accounts in accordance with the Financlal Reportlng S18ndard applicable in lh8 UK aTrJ Repubhc of Ireland issued in October 2019, Ihe Finanoal Reporting Standard applicable in the UK and Republic of Ireland (FRS 1021, the Charities Act 2011, the Con¥J8nles Act 2006 and UK Generally Aceepled Accounliro Practico. The charity conslltules 8 public benefrt entity as defined by FRS 102. Assets and Ilabililies are initially recognised al hislorical cost or transaction value nsS olheNise staled in the r8lavBnt accounllng policy nole{sl. The significant accounting policles arlled in the praparalion of these financial statements are sel out below. The8e policies have been consislenlly applled lo all years pre3enl8d unless olherwlse slated. (b) Funds Unrestricted funds are available for use at the dlscrelion of the Truslegs in fvrtheran of the general oblecllves of Ihe charity and which have not been designaled for other purposes. Designated funds comprise unreslricled funds that havè been set aside by the Tnjslees for particular purpose8. The aim and u88 of each designated fund is 8et out in the notes to the finanal statements. Restricted funds are funds vthich ar8 lo be used in accordanco with Specific reslriclion8 imposed by donors, orwhi¢h have bean raised by the Gharily for particular purposes. The costs of r8lsing and admini8leiing such funds are charged 8g8in$l the 8pecific lund. The aim and use of each restricted fund is s81 oul in ihe nol85 lo th8 financlal 8tatemenl8. Ic) Incoma recognltlon All incomlng resources are induded In Ihe Stslement of Financial Activili65 (SOFA) when the charity is legally onlllled lo the income afl8r any perfomance conditions have been mel, the amount Can ba measured rellably, and it Is probable that the income will be received. Incoma from govemmenl and other granls, whelher'capilal" grants or'revenue. grants, is recognised when the charlly has enliuemenl to the funds, any perfOrmCe conditions altsthed lo the grants have been mel, il is probable that the Incc4ne will be received, and th8 amount can be mea8ur&J reliably. For donations to be recognised the ¢harily will have been nlfIed of Ihe amounts and the selllement date in writing. If there are conditions all8ched lo the donation, and this requires a level of performance before entitlement can be oblained, then income Is deferred until those conditions are fully mel or the lulfilment of those condilion3 is within Ihe control of the Gharity, and it is probable that they will be fulfilled. Donated facilities and donated professional services 8re ractrJnised in inu)me al Ihelr fair value when their economic benefit is probable, il can bo measured reliably, and the charity has contsol over the item. Fair value Is determined on the basis of the value ol the gift lo the charily, for example the amount the char¢ty would b& wllling lo pay in the open markat for such facilities and services. A coriesponding amount is recognised in expendilure. No amount is included in the financial statements for volunieer tlme in line with the SORP. Further dglall is given in the Trustees, Annual ReporL For legacies, enliuement Is the earfier of the chaTity being rtifIed of an impending dislribution or the lagacy being received. At this point income is recognised. On occasion. legaaes will be notified to the charity, however il is not possible to measure the 8mounl expected to be distributed. Ckn these occasions. the legary is Ireated as a contingent asset and disclosed. 15
Coventry Citizens Advlce Notes to the Flnancial Statements Forthe Year Ended 31 March 2025 Summary of significant accounting poli¢lé$ {¢ontlnued) {c} Income recognltion (continued) Income from trading aclivilies includes incoma earned from fundraising events and trading activities to raise funds for the Gharity. Income is reNed in exch8nge for supplying goods and seTvices in orderto raise funds and is recognised when entillBmenl has octurred. Inleresl income is recognised using the effective inleresl rale method and Is recognised as the ¢harsty's right to receive payment is established. This is nomially upon notification of Ihe Interest pald or payable by the bank, (dl Expondltum r¢¢ognltlon All expenditure is accountgd for on an a¢cwals basts and has baen classified under headings that a9gregal8 all costs related lo th8 category. Expenditure is regnised where Iher8 is a legal or constructlve obligalion lo make paym8nts lo third parties, il is probable that the setilemenl will be required and the amoLtnl of tha obligallon can be measured rollably. 11 eAlegorised under th6 following heading8: Expenditure on ch8ritsble activities indudes Ihose costs incurred by Ihe charity in the delivery of its activi118S and seNices lor ils beneficiaries. It includes both costs Ihal relate diieclly to an aclivily and those of an indiTQCt nature necessary lo support Ihem. IrrecLwerable VAT 1$ charged as an expen88 against the activity for which expenditure arose. le) Support costs allation Support cosls are those that assist th8 work of Ihe charity bul do not direclly represent charitable activi1105 and include oflice cost8. governance costs and admlnlslrallve payroll costs. They are Incurred dlreclly in support of expenditure on th8 objects ofthe charity and knclude projecl managemenl carried oul at Headquarters. Where support costs cannot be directly attributed to particular headings they have been allocated to expendilurts on charitable activities on a basis nsIStenI with use of the resources. The bases on which support cost6 have been allocated aro= the length of the proJ'e¢l,' & the numb8r of émployed on the project. The arsalysis of th888 Gosls is Includ&d In note 5. In Tanglble flxed a888ts Tangible fix8d assets are capltalls&d where expenditure exceeds £1.000 and are slated al st (or deemed cost) or valuation less accumulaled depreclallon and accumulated impairmanl losses. Co81 Indudes costs dire¢lly atlribulabl8 to making the a66et capable of operating a5 intended. Depreualion is provided on all tangible fixed assets. al rales CAl181ed lo write off Ihe cost, le88 e8tlmated residual value, of each assel on a systematic basis over its expected useful life as follows.. Leasehokl premi8es Over the period of the leasa Computei equipment 3 years 8traight line Fixture5 and fillings 3 - 5 years slraighl lino Molor vehiclos 2 years slraighl line Where assets are project spe¢ifi¢. tlw are depTecialed in line wilh the life ol the prolecl. Ig) Debtors and creditors rnc8ivablo I payabl& wlthln one year Oebtors and creditors with no slaled interest rate and recewable or payable within one year are recorded al transaction pil(*. Any losses arising from impairynenl are recognised In expenditure. (h) Flnanclal instrufftents Loans 8nd boroWYS a inilially reCgnISed al the transactM)n Includi transaction costs. Subsequenllyi they are measured al amortised cost using the effective interest r8te m8thod, less impairment. If an arrangem8nt conslilutes a finance Iransaclion il is measured at the present value. 16
Coventry Citizens Advice Notes to tho Financial Statements For theyear Ended 31 March 2025 Summary of 81gnlficant accounting policies Icontinuod 11) Provisions Provisions are recognised when the charity has an obligation al Ihe balance sheet dale as a result of a past event, il is probablo Ihal an oulflow of economic ben8fits will b8 required in settlement, and the 8mounl can be reliabEy estimated. a) Leases Rentals payable and re1vatI8 under op8raling18ases ar8 charged lo Ihe SOFA on a straight-line basis over the period of the lease. Ikl Employee benefjts When employees hav& rendered service to the charity. shoTi-lern7 employee benefits lo which the emplDye8s are entitled are Tecognised al the undlsc(MJnted amount expected to be paid in exchange for that seNic8. The Gharily operates o defined ¢onlribulion pension plan forthe benefit of Sls employees. Contributions aré 8XP8n68d a8 thay become payable. Redund8ncynermlnalion payments are charged to the SOFA in the perlod to whlch they relate, once there is 8 leg81 or con$lruclive obligation to make the payment. {1) Tax The charity 1$ considered lo pass the tests sat out in Paragraph 1 Schedule 8 Fln8nc8 Act 2010 and Iherefore it meets the d8finilion of a charitable company for UK eorporatlon lax wrpos86. As such, il does not have liability to Corporation tax in the course of its nofmal charitable activilies. (ml Golng concern The financial statements have been prepared on a going concern bas1¥ as the Trustees belleve that no material un¢ertainlies exist. The Trustees have consKlered the level of funds held and the expe¢led level of incomè and expendiluTe for 12 months from aulhoiising these financial slatemenls. The budge18d income and expenditure Is 8ufficienl with the level of Merves for the charity to be able lo continue as a going concern and Trustees havo incorporated any relevant ilsks into their assumplions uNlerfying Ihe preparation of Ihe budget. (n) Crltical accountlng estlmates and Judgements To ba able lo prepare financial statements in accordance with FRS 102, the charity must make certain 8sllmates and judgements that have an impact on tha poliS and the amount reported in the annual accounts. The e31imales and judgements are based on historical experiencEs and other factors induding 8XP@clalions of futur? ovents Ihal are believed lo be aSOnable at the lime such estimales and judgements are made. Income from donatlons and legacles 2025 2024 Gifts and donallons Donation8 in kind 927 18,000 1,068 18,927 1,068 2024 comparatives indude gifts 01 £1,(6 in unrestricted funds. 17
Covèniry Citizens Advice Notes to the Financial Statements Forthe Year Ended 31 March 2025 Incom¢ from ¢harltable activili8s 2025 2024 Advice and infomialion seleaS Unrestricted Restricted 600,431 1.144,344 641,307 1,051,862 1,744,775 1,693,169 Income fiom charitable acliviti8s incbJdes govemmenl grants of £738,63112024: £668,154). Incom¢ from Invé8tm8nts 2025 2024 Interast- deposiis 11,625 9,632 11,625 9,632 2024 comparalivas in¢lud& inleresl of £9.632 in unrestricted funds. 18
Coventry Citizens Advice Notes to the Financlal Statemènts Fortheyear Ended 31 March 2025 Analysis of expandilure on charitable activities Acllvities ndertaken directly Support and governanco costs Total 2026 Total 2024 Charltable a¢tiviti8s- advicè and Informatlon services Staff costs Recnjllmenl and other costs Tralnlng Travel Client expenses Volunteer exp8nses Translation cosls Publl¢ity Subscripllons and licences Printing, postage and slallonery Telephono Insurance Rent, rates and serylce charg8s Heal and light Premises and equipment repalfs and malnlenan¢e Computer costs Professlonal fees Olh8r c08ts 1,198,341 7.578 6.881 S.163 16.657 5.456 12.036 2,320 5,820 11.839 11,676 185,366 6.019 3,349 2,250 1,383,707 13,S97 10,230 7,413 16,657 5.626 12,038 3,679 30,089 12,942 14,140 8.648 70.418 13.930 1,248,000 7,673 4,280 2,848 56,513 2,983 7,222 629 20,457 10,368 22,440 12,445 80,643 17,679 170 1,359 24,269 1,103 2,464 8,648 70,418 13,930 7,538 19,820 39,176 3,642 389,521 7,638 32.919 39,176 62,320 27,301 11,374 13,099 29,727 1,326,593 1,716,114 1,628,105 2024 comparollves include expenditure on 8clivlties undert8ken dire¢lty of £1,263,349 and support and governance costs of £364,756. Of thi6 expenditure, £512,428 was incurred within unr8stricted funds Bnd £1,115,677 within restricted funds. Governance costs 2026 2024 Audilorfs remuneTallon Professional fees Staff costs Other 6,800 39,176 47,888 1,383 6,535 11,374 53,339 349 95,247 71,597 19
Covèntry Citizens Advice Notes to the Financlal Statomonts For the Year Ended 31 March 2025 N&t iiicoine for the year Nel income is sla18d after tharging l {(yeditirol: 2025 2024 Auditovs romunerall Depreciation Profil on dispos81 Operating lease rentals 6,800 6,167 16,450} 32,734 6,535 6,483 73,648 Tru8tee8' and key rnanagomont personnel ramuneratlon and expenBos The Trustees neiiher received nor walved any remuneration durlng the year {2024- £nll). No Trustees {2024- No Trustees) had expenses for travel relmbued during Ihe year. The Charity considers its k6y managemenl personnel lo comprtse the Tiusl8es, the Chlaf Executive Officer, and the Interim Chief Exec¢JlSve officer. The lo191 employment benefrts Includlng pension ¢t)ntrlbutlons of key managem8nl personnel was £94.162 12024.. £68,614). Staff COBt8 and employeo b¢neflt8 The average monthly number of ernploy&e$ during the year, expressed as fulE-time equival8n18, was as follows., 2028 Numb8r 2024 Number Charitabl6 activitle£ Management and administralk)n 34 42 40 The tol81 staff ¢0818 and employees. bgngfi1$ was as foltow$'. 2025 2024 Wages and salarios Social securily Delined conliibulion pension costs Bureau agency costs 1,223.163 105,172 55.372 4.726 1,106,286 92,844 48,870 3,687 1,388,433 1,251,687 One12024'. ODel employee reeeived lolal employe8 banafits (excluding employer p8nsion costs) of mole than £60,000.
Coventry Cltlzens Advice Notes to the Financial Statements For the Year Ended 31 March 202S 10 Tanglblo fixed assets Loasghold premises Computer equipment Fixlures and rittin98 Motor Vehicles Total Cost or valuatlon: At 1 April 2024 Additlons Disposals At 31 March 2025 166,946 120,375 66,673 12.967 233 (13,200) 366,1 233 (13,2001 353,994 166,946 120,375 66,673 Depr8clatlon: At 1 April 2024 Chargè for the ye8r Disposals At 31 Marth 2025 166.946 120.375 66,673 6,483 6,167 112.6501 360,477 6,167 112,6501 353,994 166,946 120.375 66,673 Not book value: Al 31 March 2025 Al 31 Mar¢h 2024 6,484 6,484 Dobtors 2025 2024 Trade debtors Prepayments and accrued inccffie 171,090 18,962 109,207 5,653 190,052 114,860 12 Credltors: amounts falllng duo wlthln ono year 2025 2024 Trade credltors Other tax and Social seCUrY Other Gredllofs other loans Accruals 20,182 23,273 35,838 100,000 50,914 8,999 22,710 29,133 23,109 230,207 83,951 Other loans ¢ompri8e a loan advanced from May 2023, on an interest-fr88 basis. which Is rapay8ble quarterly by Inslalments from June 2025 up to March 2026. EaTly Settl)t is permitted. 13 Creditors: amounts falllng due after more than one year 2025 2024 Other loans 11)0.000 100,000 21
Coventry Cltlzens Advlc Notes to the Financial Statements Forthèyear Ended 31 March 2025 14 Lease8 Total future minimum lease payments under non-cancellable operatiThJ leases ar8 as follows.. 2025 2024 Not later than onè year Laler than one and not later Ihan fve years 27,600 117,300 22.937 144,900 22.937 45 Funds 8alanco at 0110412024 Balance at 3110312025 Income Exp8nditure Transfèrs Unrestricted funds General funds Designated funds: Refurbishment reserve Development Fund Social Supermark81 Total unr4#trictèd fund8 285,4 630,983 (571,896) (47,4351 297,148 9,0) 100,0 41,437 435.933 9,000 100,000 38.873 445,021 12,564) (49,999) 630,983 (571,896) Restricted funds CitA- Money AdvleA8 S8rvlee NHS Coventry- HIvB Macmillan Macmillan- Mylon CBS Empower Coventry CitA- Pension Wse CBS Hardship Fund Sue Darllng Hardshlp Fund BSS Cardlnal Ltd- Major Trauma st Martln in the Fld5- FrClIe CBS Debts Mental Health- Peer Support Mental Health- Tall(ing Therapy CBS Debt Academy Integratli)n Total rèstricted fundg 136 267,569 30,000 290,706 48,062 50,000 146,799 41.400 (277,1241 136,1971 (317,1181 149,3081 {59,5641 {137,3521 (10,0091 17151 9,419 3.358 26,412 1,246 9.564 2,839 9.590 19,037 31,391 351 364 1,193 12,361 18.727 364 {364} 34,075 33,886 50,000 36.160 25.928 89,759 (35,268) (31,3331 (38,942) (40,7911 (22,6081 (87,8891 14,914 29,785 3,656 8,287 18,287) 4,967 51.996 71,228 173.752 53,866 71,228 223,877 1.144,344 {1.144,2181 49,999 Totsl funds 609,685 1,775,327 11,716,114) 668,898 Fund dèstrlptlons R8furbishmenl ieseNe Funds Sel askje lo manage relufblshm8nl of offices (previous the relocation Reserve). 22
Coventry Citizens Advice Notes to the Flnancial Statements Forthe Year Ended 31 March 202S Fund descrlptlons Icontinuedl Developmenl lund Funds set 8Stde for the fuiure devek4)menl of the charity. Social Supem)ath6t Initial fknialion from Coventry Bulldlng Society lo launch th6 piojecl CilA- MAS Furtdlng from Ihe Money Advlce SeNlce for the provlslon of ¢Jebl advice. NHS Coventry- HIVIT8 HivifB Granl lo provKle Casewo lo peop with HlVtrB. M8r2nillan Grant toward8 advice for caneer patlenls and Ihelr f8mlies. Macmlllan Mylon Funding from Maemlllan and Mylon Hospl¢e lo provlde advlc8 lo people In thè Myton Hosplces and their famllies. CBS Empow Coventy Funding from CBS lo support vuknerable Food Bank cuslomers cris13 CIIA- Penslon W8e Gr8nl towards the P8n81on W8e Servlc8, lo ensure th81 ¢ongumers who are appro8chlng ieliiemenl wlth defined con1dtl1O pensioft pols wlll be olleied guldance on h¢)w lo make informed and confmlenl declskjns on how lo use Ihelr ¢onlribulion savings In rellremenl.11 is deslgned for those over Ihe 8ge of 55. CBS Hardshlp Fundlng Irom Ventry Bvlldin9 Society lo vulnorable Gllenl$ th Bankruptcy, DRO and Emèrgéncy support. Sue Darllng Hardship Fund Fundlng 10 81aviat8 those kn aggravated neod. Cardin81 Ltd- Major Trauma Funds towards the dery ofslgrwosllng Partnership SeNleé that alms lo fac¢lilale ac¢8ss lo adv on M8118rs such 88 wellare benefils. hou8ing, leg81 se(Ce$ 8nd rehabrfllalion lo MajorTrnuma Conlre {MTCI patients andlor their f8milies ond carers whllsl in hospllal. Sl Martin in the Flelds- Frontline NetW(k Funds to bulkj up 8 of hou$lng and homelessness work&rs across thè dty. CBS debts Funding from Coventy Buldlng Soclaly lo cover Ihe cos18 of addilty)n81 debt adv180. Ralhlnk Monlal Illness- Pe8r Supporl Funding from Relhlnk Menlal lllness Ltd lo delivèr community- based peer support seNice formental health servlces. Rolhink Mental Illness-Talking Therapy Fundlng from Relhink Menlal illness Ltd lo d6liver community- based peer SUPPLTrrt 5ervi(t lor mental health servlces. CBS Debl A¢ademy Funding from Covenlry Building Soclety lo cover the Gosls of Iramiing new debl advisors. Integration Syria and Afghan Grants towards the dolivery of reselllemenl seNices lo individuals and famili8s from Syria and Afohanlslan. Including Complian wilh Home Office requiremenls. 23
Coventry Cltizens Advice Notes to the Financial Statements For the Year Ended 31 March 2025 16 Aiialy818 of net assets between funds Unrestrlcted funds Deslgnated Restrlcted funds funds Total Cash and cuirenl assets Current liabilitie5 and provisions Total 507,602 (210,454) 297.148 147.873 243,630 899,105 (19.753) (230.2071 223.8Y7 668.898 147.873 17 Raconclllatlon ol nol Ineome to net cash flow from oporatlng acilvlllgs 2026 2024 Nel movemenl In funds for the yaar Depredallon Charge Profil on disposal Inleiesl receivabl {Increa8ey de¢raase In debtors Increasel {decreasel in credi1$ 59,213 6,167 16,450) {11,6251 {75,1921 46,2 75.764 6,483 (9,6321 257,848 1105,2991 Nel cash flow from opèrallng aclivll*s 18,389 225,164 18 Ponslons and other post-retlrement benellts The ¢h8rllobl8 ccrfnpany makes conlrtbullons lo défined conlributlon personal p8nslon plans for the employees whereby payments are made lo an insurance company independent from the finances of Ihe charitable company. Conlribultons ar6 charged lo the slalemenl of financial aclivilies as and when incurred. The charge fortho yoarwas £55,372 {2024.. £48,870}. Al 31 March 2025 £10,805 {2024'. £8.6091 was due lo Ihe scheme. 19 Related party transactlons One ol Ihe Iruslees18 8180 a Truglee of the Coventry Hoty Trfnfty Church Estale CharTty. Expendllur8 of £110 was paid lo The Coventry Hoty Tdnily Church Estate ch8riiy for the use of premlses for vohjnleor training. There were no amounts oulslandlng al Ihe year eMI. Dunno 2024, there were no olher rolaled party transacflons. 24