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Age Concern Ayr SCIO
Trustees, Annual Report
1 St March 2024 - 28th February 2025
FOR ThE ELDERLY

Age Conc8m Ayr
Trust88s' Annu81 Report
Contents
Contact infomialS0n.....................................................................................................
Structure, governance and management...................................................................
Charity Tru8ts•8 forthe perfod 202*2025............................................................,....
Trustsa rncruitmentand appointment........................................................................
ObJectlv•$ and aclivhl•8..............................................................................................
Achi•voments and Perfomiance............... .............................
The Ag• Concern Ayr SCIO Charlty Shop .
+ Tho Ago Concern SCIO Advlce and Infomiation Centre.........................
other Funded Inltlatives........................................................................ .................... 10
OurGra88 Cutting S•rvlce.............................................
-10
Vl8lts to the Robert Bum• Birthplac• Aqu•eum.....................................11
+ Ho•pital Emory•n¢y Tolletry Bag8......................................... ...............12
+ Ayr and Prestwlck Men'8 Shod...............................................................12
Wlntsrcozy 8ag8....... .............................................................................13
+ The Telephone Befrlendlng Servlce.......................................................13
The S•nsory Impaired Support S•Nlce (SISS)...............,....,.................13
Our Shop Voluntsern.......................................................................... ...................,... 14
Tru8te• D•velopmont......................................................................................... ..... 15
Promoting Ag• Concern Ayr................................................................................... .. 16
Future plan8.
17
Appendlx l.. Tho Accounts and Accountsnfs Report.......... . ................................ 18

Age ConcemAyr
Trnste&s'Annual Report
Contact informatlon
Age Concern Ayr SCIO
Scottish Charity Number
SCO41523
Vvebsite.. htt
econcerna
Facebook.. Age Concem Ayr
Trustee Annual Report signed by:
Alec Oattes (Chair) .
Grace Bricknell (Treasurorl
Pamela Ireland (Secretary) .
49oyÉ&

Age Concgrn Ayr
TnJst8es' Amual R8wt
Structurei governance and management
Charity Trustees for the period 2024-2025
Other Trustees who served during the year
Age Concern Ayr is 8 Scottish Charitabk8 Incorporated Organisation and 18
administered in line with our govemiThJ document.
We have an Executive Cornmittee comprising our trustees ￿0 are all volunteers.
We alternate monthly meetings with a General Committee. which. as well as the
trustees. indudes volunteer supervisors from our shop.

Age Concern Ayr
Twstees. Annual R6port
Trustee recruitment and appointment
We advertise opportunities to become a trustee on Voluntary Action South
Ayrshire's (VASA) volunteering websrte which sets out the role, requirements, and
how to appty. Some of our trustees have seprfed the organisation for many years,
whilst newer members have come through this route.
Our Trustees bring a wide range of skilts and experience to the role, boosts'ng our
charity's ability to meet its aims. No external organisats'ons are allowed to appoint
charity trustees.
Objertlves and activlties
Age Concem Ayr SCIO is a registered Charty in Scotland dedicated to protecting
and promoting the wellbeing of the those aged over 55 in South Ayrshire. We are
1000A funded by our Charity Shop and public donats'on. and all money raised is
used for the benefit of residents in South Ayrshire.
Ive have been operating in South Ayrshire since the opening of our Charty Shop
in 1975. The Charity Shop quickty proved to be a great success, but we realised
that our customers were often looking for advice. ￿Vh11St our Volunteers at the time
dealt with these enquiries as best they could. rt was evident that there was a local
need for more, and so, in 1987 we also opened our Advice and Information
Centre.
Our Goveming Document sets out our charitable purpose as the relief of those in
need by reason of age, ill health, disability, financial hardship or anotkEr
disadvantage. Our shop provides the income to fund our advice centre and
enables us to develop and support initiatives to assist our target group.
We recently updated our Goveming Document to cfartfy our geographic
boundaries. and this was approved at our Annual General Meeting. OSCR have
been notifEd of the change.

Age Concern Ayr
Tnisl8es' Annual Report
Achievements and Perforniance
The Age Concern Ayr SCIO Cbarlty Shop
Our Charity Shop is located at 5 Crown Street in Ayr and is run entirely by Age
Concern Ayr SCIO'S greatest resource - our team of dedicated volunteers.
In our reporting period 1st March 2024 to 281h February 2025 shop sales realised
£110,119.03, an increase on the previous year when sales totaled £97,861 (see
Table 1 for three years comparative income and expendtture).
These sales enable us to run Infomiation and Advice Centre and the other
projects set out in the section on Other Funded Inltiatives.

Age Concem Ayr
Tnistees, Annual Reik)rt
Table I: Income and ExDenditure
£140,(
¢120.000
£119,740
£119,341
zILNJ.(
£93,655
¢87.731
£80.(M)O
£59,888
£64,434
£20K&))
£0
2022n3
2023n4
2024125
IrKon* ll Expèn(ntu
Thanks to support from individual donors, our shop is always well stocked, and we
can sell pre-loved goods and donations back to the local community at really
affordable prices. Any items we cannot 8ell, we recycle to redu￿ our carbon
footprint.
Please come along to the shop and ￿mernber anything you buy will help support
local older people. In tems of donating have a look at what %ve can accept on our
website h
ma
.co.u
Our Shop Is open Monday to Saturday, 10.00am - 3.45pm, clo•ing for lunch
betweon 12.30 pm - 1.30 pm.
Tel: 01292 262 894

Age Concem Ayr
Tn￿l88s,Ann{nl R8POrt
The Age Concern SCIO Advlce and InfOrn￿tton CeDtre
Age Concern Ayr SCIO operate an Infomiation and Advice Centre at 6 Garden
Street, Ayr with a focus on issues affecting South Ayrshire residents aged 55 and
over. The Centre is fully funded by our shop. and we employ a part-time
Administrator to support clients who need help or advi￿ on a wide range of
issues. We understand that completing fomis can be confusing and that not all our
clients are dyrtally aware, and so we help make the process simpler for them. We
can help trEm to request and complete forms including applications for:
Attendan￿ Allowance, now Pension Age Disabilty Payment in Scotland
Carers AllovRnce
+ Blue Badge
+ Personal Independent Payment, and
+ Self-Assessment Fomis (requesting aids and adaptations).
We can also help them with..
• Explaining letters from DV￿, Council.
Calling the DWTr. Council, etc on their behalf, and
Wrib'ng Letters of Appeal rf tumed down or overcharged.
We can make sure they are re￿Iving all the benefits they are entrtled to, and, by
comparing the market, we can also help them find cheaper energy bills, home

Age c(y￿rn Ayr
Trust88s'Annual R8POrt
insuran￿, car insurance and trusted local trajers. We can help people to resolve
issues with their energy suppliws, an wnportant element of support for many older
people. We increasingly support clients who are of, or are approaching, retirement
age and have be6n recommended to ge1 our help by South Ayrshire Council and
the local Job Centre.
Many of our clients greatly value the opportunty to discuss their issue ya￿ to
face, and￿ur Charity Administrator. also deals with issues over tha
phone and by e-mail. kle has an 'anything and everything. approach and seeks to
resolve issues in the first Instsn￿ or to refer them to a trusted peer agency.
In this financlal year Alan has:
Swported clients to make 95 clairns for Attendance Allowan
c￿npleted 48 ¢l￿nts to apply for a Blue Badge. and
Assisted an additional 31 clients with various cl8im8, e.g. checking eligibility
for pensi￿ credrt and other benefits.

Age CofftEm Ayr
Tru8te6s' Annual Report
prease note these figures ontr¥ include ttrL)se clients who made and attended ar,
appointment at the Advice Centre. In addition there are those who simply call In. o,
telephorE for advice and support.
As a non-statutory tyganisation, clients are not obligated to provide feedback and
so there is no measure to determine the success of the applications for benefits.
However, from the L311er3 who do provide fee(IbaL*, we estimate 80% - 900A have
successful outcomes.
from Ayr contacted t1￿ Age Concem Ayr offKe late Friday aftemoon. Just
Ccilliiig io say thank you for help￿g me with my Attendanc8 Allowance Fonn. I got
it and a £600 sum b8ckd8ted". How fantastic is that? Anotherperson who will gel
£3,276 over Ihis forthcoming ye8r to help them out as well as 8 wee lump sum in
their account right away.
The cen￿ recently had 8 major Success for a clienl who had not claimed her
State Pansion. She had not wothed for many years and not think sh8 Was
eligible. She and her husband had recentty been evicted and fmancial worries
Gonsiderable. Our team was able to get onto the DWP and found she was
due a pension of £203 a week, with 8 back payment of £10,0￿. Needless to say
she left the office a much happier lady.
ar• h•rn to help. Phone
r vl8lt our offiGe (please

Age Concem Ayr
Tnis18es' Annual Rep)rt
Other Funded Initiatives
Our Grass Cutting Service
Worki￿￿ with a lo￿1 contractor, we offer an affordable fortnuhtly seasonal grass
CLrtting service to private tenants ag&# over 55 in Ayr and Prestwick.
Vve subsKlise this Servi￿ and
demand contlnues to grow- in
2022 they were cutting 50
gardens and in 2023 this rose
to 70. and in 2024 it was 97.
We have now agreed to fund a
maximum of 100 clients and for
the last two year3, awa￿ that
clienis were having to cope
with the Increased cost of
living, we have absort)ed the
increased cx)st of the service.
If you would like to find out more about this SeThi￿, Plea￿ conlact our Advice and
Infomiation Centre.
10

Age Concern Ayr
Twstees'Annual Report
Cycllng Wrthout Age
Cycling Without Age is a rM)t-for-profft
organisation which provides trained
volunteer cyclists who use special three
wheelers. Thev enable people with
IIODilitv or disability issues to experience
bra￿ng ride along the Ayr seafront. We
donated £300 to help them 8et up this
local initiative.
A Cyrth WttIK¥rtAge Trfp
Vlslts to the Robert Burns Blrthplace Museum
Age Concern Ayr worked with the
Nakn'onal Trust Scotland to offer over
55s an opportunity to vistt the
museum for free and to enjoy a coffee
and scone. Fifty people requested
tickets although not all were used.
The total cost of the project was £545.
11

Age ConGem Ayr
Tnist88s'Annual R8port
Hospltal Emergency Tolletry Bags
In response to a request from Voluntary Action
Swth Ayrshire TrIASA). Age Concern Ayr
donated £1,500 for the purchase of 100
emergency toiletry packs for people in hospilal
. who did not have famlly or friends wfK) were
able to bnng them the rtems tkEy ne&Jed. The
bags are distributed as needed by VASA
workers who also check that people in hospital
are getting the beneffts they are entitled to.
Ayr and Prestwlck Men's Shed
In addltion, in the la* year. we donated £500 to the Ayr and Prestwid('s Men's
Shed (APMS). a new local charity which supports mental health and well-being.
from APMS thanked us for the donation. which wa6 useKI to buy
s to enable them to craate a 'quid space,
ma
eria
Our Chair,
is Pictur￿ presenting Ihe cheque.
12

Age Concem Ayr
T￿8￿9s,Ann￿8l Rqxyt
Wlnter Cozy Bags
Age Concern Ayr donated £2,500 to VASA
to fvnd the purchase of Cozy Bags which
were distributed to vulnerable p60P
ruggling with heating rAJsts. They
Contained a fluffy blanket, an 'oodie', a hat
and gloves *t, cosy socks, a ho￿ater
x)tlle and a copy of the 'strictly Seniors,
rnagazine. They ￿ere much appreciated
by those who received them.
A CAxyBag
The Telephone Bemendlng Servlce
VASA run a telephone befriending service in South Ayrshire whereby lonely and
isolated people, many of whom are older, get a weekly phone call from their
befriender. The prOj￿t employs a cothinator who plays a vital rola in matching
clients with befriendffs and ensuring tho $ep4ice runs smoothly. VASA contacted
Age Concem Ayr because a major funder had pulled out, leaving the Service in an
untenable position. The Trustees agreed to donate £5,000 for Ihe project and this
enabled VASA to get matched funding to keep the project running while longer
temi funding is s8cur8d.
The Sensory fiiipdll.ea Support Sendce (SISS)
Age Concèrn Ayr were asked to 8UPPOrt
SISS who were trying lo ralse funding to
enable trEif co-ordinator to run a monthly
Wisual Loss Support Group, a weekly Well
Being Walk. and one-ttrone support visits
'oi those struggling wrth age related
hearing andlor sight loss. The trustees
agreed to donate £1.000 lo this
worthwhile tharity. We subsequenly
Increased this by £3.500 which will show
In next year's accounts.
VV8iioeing vwal
13

Age Goncem Ayr
Tniste89' Annual R8Kort
Our Shop Volunteers
Our work would not be possible wrthout the support of our dedicated volunteers,
and we are abways keen to add to our Volunteer Team. Our volunteers gain
experience and new skills in a retsil environment whilst workir& as part of a
friendly and supportive team and helping to support older people in our
communty.
eiiil)ers 171 Viliii Ipf i T￿d￿lI
Irene, Mary and Jan are three of our dedicated shop volunteers. Irene has been
volunteering for 13 years, Jan for 6 years and Mary for a year. They all say they
lov8 working in the shop and get a lot of satisfaction from being able to help the
customers who com8 in. some every week. and some just for a chat.
Irene, Mary and Jan are pictured in our shop. asked what they enjoyed
about their volunteer ro￿ they were very FQSitive.
'1 lov8 being afftong people and having a laugh"
agreed.. 'We do have lots of laughs while Wort1￿ togelhe
"I lov8 the feeling that YOU Can cheerp80pk* up 8nd the way they lo￿ what
If
ou would like to fi
teerlng please Call us on
Thanks to the work of our amazing volunt*rs. Age Concerned Ayr, was
Dresented with an award for serving the local Community for MO￿ than 40 years
at the South Ayrshire Volunteer Awards 21Y24.
14

Age Concgm Ayr
Trnstees. Annual R8POrt
To ensure that we are providing sufficient support to our volunteers we undertook
a Volunteer Consultats'on in 2024, which provided us with areas for improvement
which we have addressed. We consult our volunteers regularly.
We also revised the Volunteer Job Description to ensure it covered all aspects of
volunteering in our shop.
In 2025 we conducted a full Health and Safety Audrt of the shop and the Advi
and Infomiakn'on Centre.
Trustee Development
We held our first Trustee Development Session in 2025. This aimed to give us the
space and time to consider some of the issues which are not easily dealt with at
monthly meetings.
Examples include..
+ Succession planning and filling key Trustee Posits'ons.
Volunteer recruitment - what can we do to attract more volunteers to
ensure our work can continue.
Premises - we are finding rt very difficuft to find a new premise where we
could have both shop and the Advice Centre. Do we needed to change
our parameters?
+ Funding Priorities - to consider what we see as the funding priorities in the
next year.
15

Age CL￿&M Ayr
Tmst*s'Annual Rep(yt
Promoting Age Concern Ayr
During the last year have sought to increase the promots￿ of the charty, the
volunteerirvJ Oppo￿nItieS and the work that we do.
We produced volunteering leafiats and distribut8d widely in the
cornmunrty.
We also produced a six-monthly Newsletter for volunteers and customers,
seth'ng out vrtlat we were doing and funding. We plan to continue doing this
on a ttvice-yearly basis.
* We had a tsv￿page artide In South Ayrshire Council's annual Strictly
Seniors Magaine which is widely distributed in South Ayrshire.
+ The Age Conwn Ayr Secretsry waa a keynote speaker at the launch of
South Ayrshire's Ageing Well Strategy in the Gaiety Theatre.
Tr8 LaunG) d The Ageing Well &rat8gy
16

Age Concem Ayr
TnJst8es'Annu81 Report
Future plans
We are reviewing our plan to purchase a propety which would enable us to
bring the shop and the Advi￿ Centre together. Vthilst this would provide
much needed storage space. and an area for the volunteers, as well as
saving on rental costs, it has proved to be eX￿ptionallY difficult to identify a
suitable propety for sale in our target area. In the interim we have changed
the layout of the Advi￿ Centre to provide a separate more usable room for
meetings and we are planning to refresh the shop toilet and kitchen area.
+ We are currently researching how to set up a fund which would enable local
organisations to bid for our funds for initiatives. We have Set out a task plan
for this vthich we are working through. This indudes the basis and criteria of
the fund, the application process, the decision making process, informirvJ
the bidders of the outcome and the reporting requirements for funded
projects.
We will continue to explore opportunrties to work with other local voluntary
organisations to address the needs of older people in South Ayrshire. This
includes participating in South Ayrshire's Ageing Well Movement and
Champions Board.
17

Age cOn￿M Ayr
Tnistees, Annual Report
Appendix I: The Accounts and Accountanys Report
18

AG
A8e Concern Ayr SCIO Chartty Number SC051523
Appendlx I
Contents of the Flnandal Statements for the year ended 28 February 2025
Independent Examlnerfs Report
Statement of Receipts and Payments
Ststement of Balances Sheet

AGE CONCERN AYR SCIO
Charity Number SC051523
Independent Examlnerfs Report
Foi the year ended 28 February 2025
I report on the accounts of the charityfortheyearended 28 February 2025.
Respectlve responslbllltles of trustees and examlner
The charitls trustees are responsible for the preparation of the accounts in accordance with the terms of
the Charities and Trustee Investment Istotland) 2CK)5 Art and the Charities Accounts (Scotland)
Regulation5 2006. The charity trustees consider that the audit requirement of Regularion 10111 Idl of the
Accounts Regulations does not apply. It is my responsibility to examine the accounts as required under
section 4411} Icl ofthe Att and to state whetherparticular matter5 have come to my attention.
Basis of independent examinerfs statement
My examination is carried out in accordance with Regulation 11 of the Charities Accounts (Scotland)
Regulations 2006. An examination includes a review of the accounting records kept by the charity and a
comparison of the accounts presented with those records. It also includes consideration of any unusual
items or disclosures in the accounts and seeks explanations from the tNstees concerning any such matters.
The procedures undertaken do not provlde all the evldence that would be required in an audit and,
consequently, I do not express an audit opinion on the accounts.
Independent examinerfs statement
In the course of my examination. no rnarter has come to my attention
which gives me ￿aSOnable cause to believe that in any material respect the requirernents:
to keep accounting records in accordance with section 44111 (a) of the 2005 Act and Regulation 4 of the
2006 Accounts Regulètions, and
to prepare accounts wh￿h accord with the accounting records and comply with Regulation 9 of the
2006 AccDunts Regulations
have not been met,. or
2. to which, in my opinion, attention should be drawn in order to enable a proper understanding of the
accountsto be reached.
Date:
Mcmorland and Company Accounts
24 York Street Ayr, KA8 8AZ

&co
Statsment of Receipts and Payments
page I
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