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← The Well Multi-Cultural Resource Centre

2025-05-31-accounts

~ Report and Financial Statements for the year ended 31 May 2025

Company Registration No: SC398700 Scottish Charity Registration No: SC042300

Contents:

Charity Information 3
Report ofthe Directors 4
Report ofthe Independent Examiner 11
Statement of Financial Activities 12
Balance Sheet 13
NotestotheFinancialStatements 14

2

Charity Information:

Registered Charity Name The Well Multi-Cultural Resource Centre

Charity Registration Number $CO42300

Company Registration Number $C398700

Registered Office 53 Niddrie Road, Glasgow, G42 8NT

Trustees/Directors

Rev Malcolm Duff Rev John Fulton Mrs Joyce Hardie Mr Sam Smithers (resigned on 24/09/24) Mrs Emma Wilson Rev. William T S Wilson (resigned on 25/06/24) Mrs Kirsteen Huddy Dr Mitchum Bock (appointed on 25/06/24) Mr Gordon Palmer (appointed as Chair on 25/06/24) Ms Judith Walsh (appointed on 24/09/24) Ms Ann Wanja

Bank

Bank of Scotland 464 Victoria Road Glasgow G42 8PB

Independent Examiner

James N Gibson CA

44 Aytoun Road Glasgow G41 5HN

3

Report of the Directors

The directors are pleased to present their report together with the financial statements for the year ended 31 May 2025.

The Well Multi-Cultural Resource Centre (The Well) (“the charity”) is a company limited by guarantee (No. SC398700) and a recognised Scottish Charity (No: SC042300), governed by its Memorandum and Articles of Association. The Company was incorporated on 3 May 2011.

Structure, Governance and Management

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Appointment of Directors

New directors are appointed at the decision of the Board. New Directors are inducted to familiarise them with the charity’s values, aims and objectives together with its day-to-day operations, in addition to clarifying their statutory responsibilities as a director of a company limited by guarantee and trustee of a charity.

Change to the Directors

Rev William TS Wilson, Chair, resigned from the board on 25/06/24. Mr Gordon Palmer joined the board on 25/06/24, appointed as Chair. Rev John Fulton was appointed as Vice-Chair on 25/06/24. Dr Mitchum Bock was appointed to the board on 25/06/24. Ms Judith Walsh was appointed to the board on 24/09/24. Mr Sam Smithers resigned from the board on 24/09/24. The other directors remain as listed on page 2 of this report.

Directors’ Meetings

Throughout the year the directors meet both in person and via video call. Reports from the manager (including any safe-guarding concerns) and the treasurer are presented at every meeting.

Administrative Structure

The directors are responsible for the overall administration of the charity. Six employed staff covered various roles;

Manager, Head of Women and Children’s Work, Head of Communications, Admin Worker, Receptionist and Cleaner.

Statement of Risk

The directors assess the major risks to which the charity is exposed on an ongoing basis and have established procedures to mitigate any risks that are identified as a result of those reviews and quality assurance processes. The two main risks continue to be financial resilience and loss of key staff. With regards to finance, The Well is continually exploring new grant opportunities, actively seeking varied income streams whilst ensuring a tight control on costs.

Safeguarding

The directors and members of staff are focused on ensuring appropriate safeguarding measures are in place for both volunteers and clients. Training is provided to all volunteers to ensure they can assess every client situation properly. The Well has a safeguarding policy that

4

is adhered to by all involved with the organisation. The Manager reports on any safeguarding issues.

Charitable Objectives

To serve our multi-cultural neighbours holistically, empowering others to do the same. We are committed to fostering a community where everyone is welcomed, valued, and supported.

The objectives of the charity are as follows:

Our Core Work: The Advice Centre (Financial Year Ending 31. May 2025)

The Advice Centre is at the heart of what we do. Skilled staff and volunteers provide professional guidance in a warm and confidential environment. The Well has made a demonstrable impact over the financial year:

Total numbers:

Client Support at the Advice Centre:

Financial Gains:

5

Client Demographics:

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.
Client Details
Count Number of Clients
Asian British Bangladeshi
halen British Other Background __oea
‘Asian British Indian , “4 Asian British Pakistani
Middle Eastern At :
Eastern European /
Black British African
ae [Not Specified]
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Volunteer Engagement:

Advice Centre Focus and Complex Cases:

Client cases continue to be intricate and time intensive. For example, we spent nearly 44 hours with one single parent family with additional support needs working to secure housing. Most of our service users come from the Southside Central Ward, however, we are noticing that people are traveling from other parts of the city to access our services.

The top five reasons and most time intensive reasons people came for Advice include:

  1. Immigration (including issues related to EU Settled Status)

  2. Issues related to Benefits (including disability benefits, child benefits, pensions and pension credit)

  3. The migration from tax credits to Universal Credit played a part in making Universal Credit our third most popular topic

  4. The Housing crisis continues to be an area of concern

  5. Council Tax is also a common issue facing many of our service users

6

Beyond Advice: Community Engagement

Our groups continue to thrive and offer the chance to build support networks, reducing social isolation and fostering a sense of belonging and community resilience. In the last financial year, The Well:

Achievements and Performance

In April 2023 we vacated the premises at 42-44 Albert Road, and moved into our new home at 53 Niddrie Road, Glasgow, signing a 15-year lease with AS Homes. It’s been great to fully utilise the additional space. It was a day of celebration and gratitude when the Lord Provost came to officially open the new office in October 2023. Our favourite comment about the new building remains “The staff were always good, now the building is good too.”

The staff and volunteers are to be commended on the sensitive and skillful way they address the cultural, communication and digital challenges, whilst also providing much needed information and advice to those who depend on our service.

Our work has a profound, life-changing impact, including:

| .

All this work is sustained by the generous donations of individuals, churches and our funders. We are thankful for the continued support from Glasgow City Council, who have funded our core advice work via a three-grant from Glasgow Communities Fund. The Robertson Trust, Virgin Anchors and Henry Duncan (Corra Foundation) have also given multi-year funding which has been crucial to sustaining our work. The women’s project work has been supported by the Scottish Governments Social Isolation and Loneliness Fund. We are extremely grateful for the provision of funding and donations from all our generous supporters, alongside the time and expertise given by all our volunteers.

7

Plans

The Well will continue to have a small staff team, assisted by a team of volunteers — the volunteer team are crucial to the success of The Well.

Investment Policy

In accordance with the Memorandum and Articles of Association the Directors have the power to invest in such stocks and shares, investments and property in the UK as they see fit. Money which is surplus to immediate requirements is invested at the highest appropriate rate with institutions approved by the Board.

Grant-Making Policy

The charity does not make grants.

Funds in deficit There were no funds in deficit at the year end.

Financial Review (Principal sources of funds)

The charity's activities and developments continue to be dependent upon funding from a wide range of sources as noted above.

Results for the year

The Statement of Financial Activities on page 11 shows a surplus for the year of £57,262. (2024: surplus 46,305). Funds brought forward from the previous year of £99,218 resulting in a balance of £156,480 in funds carried forward to future years.

8

Statement of Directors' Responsibilities

The directors, who also act as trustees for the charitable activities of The Well, are responsible for preparing the Directors’ Report and the accounts in accordance with applicable Law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the directors to prepare accounts for each financial year which givea true and fair view of the state of affairs of the charity and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that year.

In preparing these accounts, the directors are required to:

The directors are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the accounts comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Disclosure of Information to Independent Examiner

Each of the directors has confirmed that there is no information of which they are aware which is relevant to the independent examination, but of which the independent examiner is unaware. They have further confirmed that they have taken appropriate steps to identify such relevant information and to establish that the independent examiner is aware of such information.

This report has been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to small companies.

Appointment of Independent Examiner

James N Gibson C.A. will be proposed for reappointment as independent examiner to the charity.

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On behalf of the Board
Signed: aA “
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<_ / a / B on
Dated: 28 A A 25
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9

Report of the Independent Examiner

Independent Examiner's Report to the Trustees of The Well, Multi-Cultural Advice Centre I report on the accounts of the charity for the year ended 31 May 2025 which are set out on pages 10-17.

Respective responsibilities of trustees and examiner

The charity's trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts in accordance with the terms of The Charities and Trustee Investment (Scotland) Act 2005 and the Charities Accounts (Scotland) Regulations 2006. The charity trustees consider that the audit requirement of Regulation 10(1) (a) to (c) of the 2006 Accounts Regulations does not apply. It is my responsibility to examine the accounts as required under section 44 (1) (c) of the Act and to state whether particular matters have come to my attention.

Basis of independent examiner's statement

My examination is carried out in accordance with Regulation 11 of the 2006 Accounts Regulations. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts and seeks explanations from the trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit, and consequently I do not express an audit opinion on the view given by the accounts.

Independent examiner's statement

In the course of my examination, no matter has come to my attention

  1. Which gives me reasonable cause to believe that in any material respect the requirements:

  2. to keep accounting records in accordance with Section 44 (I) (a) of the 2005 Act and Regulation 4 of the 2006 Accounts Regulations

  3. to prepare accounts which accord with the accounting records and comply with Regulation 8 of the 2006 Accounts Regulations

have not been met, or

  1. to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached. Signed: Dated: 23° Nae iwe- Loewy en James N Gibson C.A i, —_—

11

The Well Multi Cultural Resource Centre

(Limited by Guarantee)

a Statement of Financial Activities (including Income and Expenditure Account) Year ended 31 May 2025

Restricted Unrestricted Total Total
Income from: Funds Funds 2025 2024
Donations andgrants 2 93,781 144,809 238,590 213,108
Otherincome 3 - 690 690 254
Totalincome 93,781
145,498
239,279
213,362
ENF
£13,362 —
Expenditure on:
Charitable activities 4 89,947 92,070 182,017 167,057
Totalexpenditure 89,947
92,070
182,017
167,057
EE
167,057
Netincome/(expenditure) forthe year 3,834 53,428 57,262 46,305
Transfers between funds
- =
Netmovement infunds 3,834 53,428 57,262 46,305
Reconciliation offunds:
Totalfunds broughtforward 9,035 90,183 99,218 52,913
Totalfundscarriedforward 11/12 12,869
143,611
156,480
99,218
—EVE="=—"=[_a"—————————————

The notes form part of the financial statements

12

The Well Multi Cultural Resource Centre

(Limited by Guarantee) CL

Balance Sheet

Year ended 31 May 2025

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||||||| |---|---|---|---|---|---| |2025|2024| |Notes|£|£| |Current|Assets| |Debtors|6|5,557|755| |Cash|at bank and|in|hand|152,223|99,463| |157,780|100,218| |Liabilities| |Creditors:|amounts|falling|due| |within|one|year|7|1,300|1,000| |Net|current|assets|156,480|99,218| |Total|net|assets|13|156,480|99,218| |Represented|by:| |Unrestricted|funds|11|143,611|90,183| |Restricted|funds|11|12,869|9,035| |Total|charity funds|156,480|99,218|

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For the year ending 31st May 2025 the company was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to small companies.

The members have not required the company to obtain an audit in accordance with section 476 of the Companies Act 2006.

The Directors acknowledge their responsibility for complying with the requirements of the Act with respect to accounting records and for the preparation of accounts.

These accounts have been prepared in accordance with the provisions applicable to companies subject to the small companies regime.

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Approved by the Board of Management on 21 October 2025 and signed on their behalf by:
a ee
Gordon (
Palmer Kirsteen Huddy .
Chairperson 2s/no~ /pePa Director 2 ee3/uJ25_ .
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Company Registration No $C398700

The notes form part of the financial statements

The Well Multi Cultural Resource Centre (Limited by Guarantee) aee Year ended 31 May 2025

  1. Accounting policies

Basis of preparation offinancial statements

The financial statements have been prepared in accordance with Financial Reporting Standard 102, as issued by the Financial Reporting Council (effective 1 January 2016) ("FRS 102"), the Charities and Trustee Investment (Scotland) Act 2005, the Charities Accounts (Scotland) Regulations 2006 (as amended), the Companies Act 2006 and Statement of Recommended Practice (SORP) - Accounting and Reporting by Charities (as amended by Update Bulletin 1). The charity constitutes a public benefit entity as defined by FRS 102.

Going Concern

The financial statements have been prepared ona going concern basis. The Trustees have assessed the charity's ability to continue as a going concern and have reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus they continue to adopt the going concern basis of accounting in preparing these financial statements.

Incoming Resources

All income is recognised once the charity has entitlement to the income, there is sufficient certainty of receipt and so it is probable that the income will be received, and the amount of income receivable can be measured reliably. All voluntary income is accounted for when received. Investment income and tax recovered on Gift Aid is accounted for on the accruals basis.

Expenditure recognition

Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that settlement will be required and the amount of the obligation can be measured reliably.

Resources expended are included in the Statement of Financial Activities on an accruals basis, inclusive of any VAT which cannot be recovered. Expenditure which is directly attributable to core activities is categorised as resources expended on charitable activities. Where costs are attributable to more than one activity, they have been apportioned across cost categories on a basis consistent with the use of these resources.

Statement offinancial activities

For the purpose of the Statement of Financial Activities as shown on page 9, funds are defined as follows: Unrestricted funds comprise grants and other income received for the objects of the charity without further specified purpose and available as general funds.

Restricted funds comprise grants and other income received for the objects of the charity with further specified purpose and only available as such.

Pension costs The pension costs charged in the financial statements represent the contribution payable by the charity during the year.

Operating leases Rentals applicable to operating leases are charged to the Statement of Financial Activities over the period in which they are incurred.

Tangible fixed assets

Fixtures, fittings and equipment are written off in the year of purchase.

Taxation The Well Multi Cultural Resource Centre is recognised as a charity for the purposesofapplicable taxation legislation and is therefore not subject to taxation on its charitable activities. The charity is not registered for VAT and resources expended therefore include input VAT.

14

The Well Multi Cultural Resource Centre

(Limited by Guarantee)

oe Year ended 31 May 2025

Year ended 31ended 3131 May 20252025
Restricted Unrestricted Total Total
Funds Funds 2025 2024
2. Donations £ £ £ £
Donations - Individuals
Donations - Christian Organisations, as below		 30,604
4,199		 30,604
4,199		 22,778
11,049
Tax recoverable on donations
Fundraising
Sundry Donations andStewardship
Trusts and grants, as below		 93,781 4,802
193
3,052
101,959		 4,802
193
3,052
195,740		 3,614
2,128
2,226
171,312
93,781 144,809 238,590 213,108
Christian Organisations
St Ninian's Church 610 610 400
Cardonald Parish - 678
StonelawRutherglen Parish Church - 1,055
Burnside Blairbeth Church 2,595 2,595 -
Clincarthill Church 25 25 167
Govanhill Queen's Park Church - 600
Govanhill Free Church 600 600 -
Torrance Parish Church 369 369 333
Wellington Church ofScotland
Kirriemuir Free Baptist Church		 -
-		 1,853
75
Sandyford Henderson Church - 5,888
- 4,199 4,199 11,049
Trusts
Leslie& Helen Duff Charitable Trust 13,000 13,000 -
. Scottish Gvt. Social Isolationand Loneliness Fund
Anderson Burgess Charitable Trust
SafeDeposits Scotland Community Fund		 24,000
5,000		 24,000
-
5,000		 28,000
5,000
HenryDuncan Fund administered byThe Corra Foundation
The Corra Foundation RacialJustice Fund		 8,000
20,000		 8,000
20,000		 8,000
Brownlee Charitable Trust 2,000 2,000 -
Atkins Trust - - 500
GlasgowCouncil VoluntarySector - - 9,944
A&M Little CharitableTrust 1,000 1,000 -
CatherineAnwar Foundation - - 2,000
Paristamen CHA
Kenneth Barge Memorial Trust
TheWoodFoundation		 -
1,000
-		 -
1,000
-		 1,500
3,000
3,000
GarfieldWeston
Robertson Trust
Glasgow City Council Communities Fund		 43,281 20,000
20,000		 20,000
20,000
43,281		 20,000
22,000
43,281
VirginMoneyFoundationCommunityAnchors'Fund 10,000 10,000 10,000
Arnold Clark Community Fund
Stafford Trust		 3,000 1,000 1,000
3,000		 -
-
Souter CharitableTrust 3,000 3,000 -
NHS
STV Children'sAppeal		 6,000 2,000 6,000
2,000		 2,000
-
Baillie Gifford administered by Foundation Scot!
The Clothworkers Fund
SirJDonald Pollock'sTrust		 5,000
7,500		 959 5,000
7,500
959		 5,000
-
-
Trust ofLimavady Mission Hall
Glasgow Health & Social Care Partnership		 -
-		 =
-		 1,114
1,035
Louise Project (Mental Health) - - 5,938
93,781 101,959 195,740 171,312

SS

15

The Well Multi Cultural Resource Centre

(Limited by Guarantee)

ees Year ended 31 May 2025

3. Other income Restricted
Funds		 Unrestricted
Funds		 Total
Total
2025
2024
£ £ £
£
Bank interest
2024 Comparative		 -
690
690
254
ee
eee
-
254
254
ne
4. Cost ofCharitable Activities Restricted
Funds		 Unrestricted
Funds		 Total
Total
2025
2024
£ £ £
£
StaffCosts
Wages, Salaries and National Insurance
Pension Costs
Sessional staff		 Note 9 63,418
6,863
-		 55,755
2,885
-		 119,173
115,101
9,748
8,569
-
1,093
eee
70,281
58,640
128,921
124,763
————
EE
EEE
A
RO
Building andProperty Costs
Insurance
Rentand rates		 -
-		 1,830
14,167		 1,830
2,997
14,167
-
Heat and Light
Building Maintenance		 -
-		 4,428
-		 4,428
3,211
-
-
New property expenses
Depreciation - I'hold imp		 7,161 - 7,161
13,303
-
-
ee
7,161
20,425
27,586
19,510
IE
EEE
SDR OLY
Other Local Costs
Volunteer Expenses
Kitchen Expenses		 500
-		 312
171		 812
2,211
171
209
General Office Expenses
Printing and Stationery		 -
-		 1,203
53		 1,203
2,426
53
516
Photocopier Costs
Telephone and Broadband
ComputerSupport andsoftware
Subscriptions
Training		 -
1,000
-
951
1,870		 1,606
3,832
4,243
273
-		 1,606
1,799
4,832
4,477
4,243
4,176
1,224
1,460
1,870
190
Project Costs
Sundry Expenses
Independent Examiner's Fee		 6,714
1,470
-		 0
12
1,300		 6,714
3,870
1,482
-
1,300
1,450
ee
12,505
13,005
25,510
22,784
ER
ION
89,947 92,070 182,017
167,057
eer
2024Comparative 81,837 85,220

The charity has entered into a 15 year lease for poperty at 53 Niddrie Road, Glasgow expiring on 8 January 2038, and. has spent £218,000 on fitting out the premises, which sum has been funded from donations receieved in the years ended 31 May 2022 and 31 May 2023. The charity is committed to paying a commercial rent for the premises for the duration of the lease period.

16

  1. Propety costs

The Well Multi Cultural Resource Centre

(Limited by Guarantee) tttee Year ended 31 May 2025

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6. Debtors: falling due within one year 2025 2024
£ £
Gift aid tax recoverable 5,557 755
Rent Prepayment 7 -
5,557 755
7. Creditors: falling due within one year 2025 2024
£ £
Accruals and deferred income 1,300 1,000
1,300 1,000
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8. Liability of members The company is limited by guarantee and has no share capital.

  1. Staff Costs and Numbers

Number of employees The average monthly number of employees during the year was as follows:

,

2025 2024
Managerial 1 1
Clerical 5 5
6 6
Wagesand Salaries Restricted Unrestricted Total Total
Funds Funds 2025 2024
£ £ £ £
Wages and Salaries 57,097 52,047 109,144 105,254
Social Security Costs (national insurance) 6,321 3,708 10,029 9,847
Wages, salaries and social security costs 63,418 55,755 119,173 115,101
Pension Costs 6,863 2,885 9,748 8,569
TotalEmploymentCosts 70,281 58,640 128,921 123,670

No employee received remuneration over £60,000 in the year.

17

The Well Multi Cultural Resource Centre (Limited by Guarantee) ees Year ended 31 May 2025

10. Pension Costs

The charity contributes to a defined contribution scheme for two employees. The scheme and its assets are held independently.

11. Unrestricted funds

Unrestricted funds Balance at Incoming Resources Balance at
01.06.24 resources expended Transfers 31.05.25
£ £ £ £ £
Generalfund 90,183 145,498 92,070 - 143,611

Explanation offunds

The General Fund encompasses all income and expenditure relating to the primary focus activities of the charity, other than those for which funding is restricted.

12. Restricted funds

Restricted funds Balance at Incoming Resources Balance at
01.06.24 resources expended Transfers 31.05.25
£ £ £ £ £
Scottish Gvt. Social Isolation and Loneliness 8,000 24,000 24,000 8,000
Glasgow City Council Communities Fund - 43,281 43,281 -
SafeDeposits Scotland CommunityFund 5,000 5,000 -
Stafford Trust 3,000 3,000 -
NHS - 6,000 1,470 4,530
Baillie Gifford administered by Found - 5,000 5,000 -
Glasgow Health & Social Care Partnership 1,035 - 1,035 -
The Clothworkers Fund - 7,500 7,161 339
9,035 93,781 89,947 - 12,869

Explanation offunds

Scottish Gvt. Social Isolation and Loneliness For Project Work Salary Glasgow City Council Communities Fund For Project Manager Salary SafeDeposits Scotland Community Fund For project expenses Stafford Trust For Receptionist Salary NHS For partnership working

Baillie Gifford administered by Foundation Scotland Glasgow Health & Social Care Partnership The Clothworkers Fund

For ESOL classes and project expenses For Men at The Well project expenses For blinds/office furnishing

13. Analysis of net assets by funds

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Current assets
Debtors
Cash at bank and in hand
Current liabilities
Creditors and accruals
Net assets
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Restricted Unrestricted Total Total
Funds Funds 2025 2024
£ £ £ £
- - 5,557 755
12,869 139,354 152,223 99,463
- 1,300 1,300 1,000
12,869 138,054 156,480 99,218
18
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