Yoar to 31At March 2021 borderline H E L P L l N E Borderflno Montal Health Halpllne and Support S•rvlco Scottlsh Charlty SC032277
Borderfino Holr*'no Cont•nts Paga8 Refar8nc8 & Administrative Infomiation Structure. Management & Goveman 13 FinatJ:cial:R:evi8w & Reserve Policy, . 14 17
Sc4Xii5h Ch8fbty SC032277 Charlty Nani•: Borderline Mental Heafth Helpline and Supwrt SeNKe Also known as: Borderline Helpline SC032277 Th• Charftlos Prkn*•l AddrBss: 43 Dean Street GALASHIELS TD11LY Chairporson Vtychawperson Trnstee Truste8 {frw 09112120 AGM} Twstee Twst88 Trustee (from 09112120 AGM) Nam•s of othortru8teM durlnq tho porlod: (01104120 to 09112120 AGM) 01104120 to 09112120 AGM) Indopondont Examln•r CIE Bankarn: Bank of sTrand pk PO Box 1000 BX2 1LB
Bord8dwLe Hel4 s¢tiSh Chity SC032277 . Bordedine H81plin8 is an Unin[porated asKKiation with a Constitution that definas Ils structure and operation. Apnthnt & Tralnlng of Thtst• The members of the Management Committee (Wh) are the trustees for the purpose of Charity lawl a elected at the Annual Genèral Meettt each year. members can also be Co-opted btheen one AGM and th8 next. Pr#)r to election on the Management Committee, al pn)spective members undergo an inthiew, and a mutual exchange of -interest infomiatKm. Once accepted and elected. a new Committee Member receives guidance and nducti¢inTomVanageentrsiaff.afJ ex15bRnN4jitte&MeMe[E.___ Borderline Helpline is govemed by its Management Committeg. The Management Committee bring a wide range of prOfeSsnal ar¥J p8rsonal experience from fldS which indude,. Psychology. Mental Heath, Leamwig Disabllity, BUSess, Housing and Counseling. Committee meetings are ahffiys very well attèrKJ8d and the members are infomied arKI involved in all that occurs Bordertine. Specialist sUPPOrt and advir from meMrS is atwayB well appre¢iated and extremdy valuable to Ihe success of Ihe organk5atn. Borderfine employs 8 core team of two part4me staff who have experpnce in psycology, mental heath, counsélling Skills. housing, welfare benefts, voluntarylvolunteering sectors and working within the communty a variety of sethngs: Manager Dewte Manager Wofking directly on the helpline, we currenty have a team of six trained s8nDr helpliners and voluntews. Senpjr hpne[s are peop vtho have come to Bordedine as volunteers and have vthed arKI trained for a minimum of two years. Their progression to SUpei$0ry responsibrfty on the helpline includes vthing dosdy wth arvj mentoring new volunteeJs. Borderline follows a professional framevK)rk which ensures delNery of a hjhqUalfy ser¥e, akng with a hi3h level of skill a1 comtenCY amongst all those involved with the service. As a Social Work c<xnmissioned service. Borderline works closety wth funders Scottish Borders Council and NHS Borders, meeting and reporting regulady. Close links are fostered wth other third sector organisatK)ns and related parlies engaged in promoting wellbeing viithin the commurity - forniatX)n exchange and signstr.ng callers to approlate services ts one of the funclions of Borderline.
8ordtr HdF4ine Scdttsh Charity SC032277 Rlsk IAanaqemert The Management Committee consideTS that Ihe prinapal iisks to this Charity are funding, and the safety of staff. volunteers and llers. FuTrding ks discussed in thè Financial Review. Safety. along wth healthy vrays of workng, is promoted through Bcdeis's training programme. This has been developed over a number of years to refiect and meet the demands of such a challenging area of V•r)rlL We ensure that we provide a safe and healthy work environment for staff and vdunteers. This includ8S the emotional and mental wellbeing of au involved at Borderfine. as well as the physical and pr4¢al aspects of risk. As part of a safe working regine we promote a strong team vnrk ethic, ensuring regular one to one superv10 as weu as peer supeNK8ion dumg regular team meeting5. The working practice of the helpline has been tentiOnalY structured so that no one individual works in isolation. Lone working avoKled by ensuring each eVing shift has two work8rs, of whlch one is aknys a SupeOr. Thk8 Structure akn alows for continuous peer support during vmrking hours. The physical working envKonment is also given due consideration. and we are in compliance wth ¢)ur local authorty guidelines as we occupy their premis85 each evIng for the op8ratk)n of Borderline. As set out in the 'Constitution' and The Charities and Trustee Investments (Scotland) Act 2005, the purpose{s) of Bor(krline Helpline are the following:" The advancement of health The advancement of citizenship or communty devek)pment Borderline is a free. rJelia1 and anonymous telephone helpline offering emotional support to adults living in the Scottish Borders and is funded by S)ttish Borders Counal atKI NHS Borders. Th8 service began in 1999 n response to a gap that Was MJentified by a number of groups COnnd wth mental health servrm - both serVe users and professionals. The formal activities and main features are: Free and confidential support for resldents of the Scottish Borders who are experiencing emotional distress. Infom)ation on other sources of personal and SOLial support lli the Scottrsh Borders and elsewhere. Non4udgmental listening and supporL vknich prom(es pLKsitive self esteem menlal wellbeing. Afree telephone fine which 15 open every ev8nNw from 7 to 10pm. A service provides confNJential emotional surwl from trdin8d vduntsers and staff. Catrers ratse any issues that are vrying or dtstressing th8m. The length of the call can be up to 90 minLrtes where required. Callers can Phone as often as they need for regular supporL
Bord8rfine Hdtkne Borderline has rKSW been operalKJn 22 years. Open 365 days of the year, our skilled. and hwJhly experien tsam have handled over 100.000 calls from people from all parts of Scottish Borders and from many different walks of life. Those who use the helplin8 value th8 OPPOrtunty to speak confidentially alut the challenges they f8ce to someone who is both widependent and supwtive. Many of these calls are with people who are experiencing feelings of extreme distress and hOlesSneSS about various aspects of their Itfe. In almost &OOD w8 hav8 talked ryth pecve have been sèriously contsmpiating sulde. --Sm¢aHerS-ktrav&aAs>totbeE$.eIv_s but rnand0 noL Bordertine fills a dear need in our community for peoFAe who often do not fft into any 12tegorylhla woufddefinEthem- - as Serv users. Nevertheless, they can be vulnerable. stressed, depsSed, and desperate to talk to someone with orn they can build both rapport and Irust. Borderline has demonstrated over the last 20 years that it delrvers this unique service to our rural populati¢)n in a conskslent and professk)nal ay. For many callers. Borderline is a lrfeline. Our rn8pon8• to the Cov1&19 sltsmtlon Throughout the pandemic we were ab to maintain an unchaThJed and continuous se1, although w8 had to make minor adaptations to alk)w us to do this safely and within the national guidance. Our priority was to offer the sam8 P8rson-cenlred support for callers in this particularly dtfficult period while ensuring our helpliners Wre safe in their practice both physically and emotionally. Athough each member of our team has worked th Borderline many years and are well-practiced in provKJing highty skilled Support, we were mindfijl of the unw]ue stresses that this sf(uation could brlng for helpliners. Our team worked closely with each other each evening. and aRhough based in separate locations. were atrAe to offer support and supervisM)n to each other every evening. We also developed regar habits of 'checking in, with each other out with Ihe evening shrfts, which created a strOer bc between us. In the puttng together of this r8POrt and in reflecting on the year behind us it V4VdS noted by the Borderline team that a new closeness had developed amongst us havrtg shared this very dFfficuK yet unique experien. During this the helpline ntinUed to be extremely busy. We found that the majority of the callers talked at ongoing issues with their mental health and life situations. However. wthin each of these caus there was definitely an element of anxiety about the covid-19 situation. and discu&sk)n arnd vatious issues such as k)w mood. in¢ased isolation and practical worries such as g(Mng out to get shopp#ig etc. It was also been pointed OLrt to us from several cauers who experience k)ng temi mentsl issues that life had not changed very much, that the anty arKI isolation be¥j experienc*d more wtdely amongst the general population is their'normal.. They hope that Ihe ¢ovid-19 srtuation may help to highlight how devastating these feelings can be to overall wellbein9. and that rn0 support may be available to mentsl heatth sufferers in the hjng term.
Bordetho Ho1lne Sc4)tt6h Ctwity SC032277 ,rderlIne are the only people who know about my suicidal thoug:ts.t&.. . don't tell anyone else. (caller) thoughts of se'tf:harni'. ag-ain.b'ut'said to myself "No - call )rderlIne and talk about it" (caller) 'You don't know who I am- I know this is confidentiaL it's such a relief to be able to speak honestw, (caller)
Bordedine Helpli Scdlish Charity SC032277 The helpline is open every of the year. The calls we receive can indLKle iTrdepth dis(1S1 about many areas of a person's Ilfe and issues they may be tying to Cope with.. mental heallh issues.. anxiety, depression. psychw, persona dw(ler relattonshlps poverty, money arKJ debt issues physical heatth problems bereavement social isolation suicide and self harm We provide volunteerirvJ and empk)yMeonThes thin-otJrlucatrcomrnunty-for- people to.. train in Ihe peTronntred approach leam and devek)p high level and transferabl8 skms improve thr employablty invest in their profeSsnal andlor pwsonal (knYek)pment Many of our volunteets state that they have progressed to the highest levels of education and career devebpment as a result of ther experience with Borderline. '1 like the way we reflect on our practice and ask how we can make it even P().rderline .' achieves. better. We are not just working to an external set of standards, we're trying to do it to the best possible standards., (help liner) 22 . o.f service Working on the helpline requires an unusual level of commitrnent from volunteers Since extending the opening hours to 7 nights a week on 26 October 2004. Borderline has provided an unbroken out of hours evening service for 6002 d,.
Bordérfin• Hdplh SLVish Charity SC032277 Set out below, are the objectives18hJ out in Ihe Scottish Borders Heafth & Social Care Partnership Strategic Plan 2018-2021. The work of Borderline fits extremety well wth obltiveS 1 and 3.. Ishcwm in boldl 1. Wa wlll Improv• tho h•a#h of tho r•duc•the nwnbor of hospltsl adml88ian8 2. We will improve Ihe flow of patients into. through and out of hosiytal 3. We wlll Improve the capaclty Th4thln tho communAy for p•oplo who hth• b••n kn recolpt of health and 80¢kn1 ¢arè r¥I8 to bott•r manago lh own Mndlllon8 Our work akn echoes most ofthe Natronal Health and Welbeing OutC>Jmes.' 1. People arn ablo lo look after and knprow th•lr h1th and wllbelng and Ilva In good heatth for longer. 2. People. including those with disabilibes or long term condttK)ns, or who are frail, are able to Ive, as far as reason pra. irKlepdenty and at h(wne or in a omely setting in their oommunty. 3. Pèoplè who h1th and sodal carn •wvlc•• hm p¢slthrn ox0¢•5 of thoM s•rvlcu. and havo tholr dlgnlty rnsp•ct•d. Hoalth and Soclal carn •oNlcos arn c•ntr•d on llng to malntaln or Improv• tho qualty of IW• of poopl• vtho UBe thoso sor¥1. 6. Heallh and 8oclal carn s•rvictt contrlbut• to re¢19 h1th In•quo111ia$. 6. Peoph who provid• unpgld eara are supportod to look aftw their own hoalth and Wol1bdn Includlnq to roduc• any n•gth• Impact of th•tr carlng rolo on tholr own h1th and Two1141oln 7. People uslng hwlth and 8oclal c•rn wykas ar• safe from h•rni. 8. P•oph work In h•alth and Soclal carè servlctt fa•1 ongayd wlth the work they do and are supportod to ¢onlxiutyJsty tho Infonn•tlon. 8UPPO ¢•rè and tr•alrnnt provld•. 9. R•sourco8 arn off•clW and •ffld•nlty In th• prov181on of health and saelal carn 8*yle Borderline received 5196 calls to the helpline this year
HrAin8 Scottish Ch•rity SC032277 In this year 2020- 2021: Barderline mantained ts unfaling rBcord of nighty service provIsn, Sukvirting caller5 every evening of the year. Borderfine received 5196 calls IhE year. Helpliners have given than 1400 h(Kws of phone support to (£lrS this year. Trustees have grrfen mre than 200 vOnteering hours to th8 servic8 as a management committee. We havè reSpded trj 1896 messages left on the 2&khour answer service from callers requesting supwt, ensuring that cauers can access support even dur¢ng the helpline's busiest times. Callers re a phone Ixl on the Same day th8t they have contscted the helpline. Callers who have been suicidal have been grrfen uisis support by thé hdpline in 196 calls. Reducing Soctal Isolation Hawick. Galashiels aThJ Sthirk shOd Ihe hvJhest volume of calL8. However. thanks to the accessib nature of the serye. we wete also able to support many pecple from more Isolatad communltb•s. Again. thanks to the accessble nature of the servKe. wer6 abb8 to ease spectfic feelings of social 18olallon in over 1CM)O calls. This can affect people whatev8r their geographical circumstsnce. This year, the greatest volume of calls was from rllers beeen the ages of 45 and 55. However. have spoken with and support•d p•oph ol all agos from 18 upwards and right across the demo3raph spectrum. The advantage, agaui. of the accesthlty of the service meant that have been able to support many pooplo who arn Imng wxh d18abllk106. Our figures this year showed the majority of calls came from people with a disability (1365). 95% of callers who contaded the service V*Ere Il¥hyg alono. In almost 800 calls Ive SUPPOrted people h1 sthrnd abu at sometime in their lives- enJ)Inal, physical andlor sexual. The servico has been atk lo offer Valuab Supp to people experfencing crfsis situations and a150 to those looking to oxplov• and manag• (utt Ilfe18sueg. The issues most di8cussed were: abuse. anxty. depressK)n. mental health, k)w self esteem. phYsal heath. coping strategies. suppor( debvpovty. bereavemen( relationships and famity. Bordedine has continued, as other years. to develop, upjate and refresh its Vobjnteer Training Programme. We are COMM to continualty expknre ways to improve the prc4Jamme. in order to offerlha hp3hest standard of SUPFwJrt to llers. 10
Borderfn& Helpl We collect anonymised infomiation at the h*line every evening and compile three monthty reports on varnus aspects of the helpline calls. This al)v•S US to monitorthe work and usg of the helpline and to report this to our furKlers. Summary table of quarterly rewiing pericKls= 01110117 to 31103121 Call Numbers 1409 1126 1187 1168 1176 1347 1371 Received Cal Missed Calls 515 495 524 542 576 816 rJ1 705 778 634 795 Regular Callers Occasional Cal New Callers 457 423 423 4T1 70 63 14 10 12 15 13 12 ale Callers 109 141 114 78 71 97 81 89 Female C8118rs Callback calls 401 379 376 415 422 483 443 432 417 Sllent Cal Abusiv8 Calls Hours on Calls Referrals 374 351 347 ComplaMIts Flsk Assessments Suiclde Calls 27 S1 57 11
Borderline HdrAne Seott*h Ch•fty SC032277 Plans for th• PUrn The future for 8ord8rfin8, in ternis of its fiJrKJing from Scottish Borders Council and NHS Borders. is uncerta¥i. This current hjnding is under threat due to a shffl of priorities vthh Mentsl Heatth funding within the Scottish Borde and economic pressures genally. We are currenty pnng around this fvnding stream ending in May 2021. We ntinue to pursue additionavmatth funding from other stre8ms in order to support contiiualion of the seNi¢e and realisalion of fvture plans. HoVver. this seems more uIkelY gNen that national hewine servtces are prioritised th funders. increasing support from 42 hours to 63 each week, remains a long-standing goal. Once again. Ihe need for this devebpmenl is cleaty supw41ed by our recorded ststistics; however. m¢ye funding is requred to achieve this. As current fiJndKig is under threat, this is Something y shal cons¥Jer durKb3 the process of sourcing new fijnding streams. r.:".WinknnY8'.Fto: dèvelop our Volunte8r Recruitm8nt Strategy and Training 3.Prcigrarri.rri8";Ib.-,il ....:<urrenl vc4unteering trendslpressures, and wll continue to tte(licafe;ttrliP'4ariiLrrjY tr) expandiw the team. This involves tsrgeted advertising. &tliprciuoli:recruitment Pro$$ and Compre1nSIve training wogramme to éD,sura'.'trairlées'arè".a6'18 to SUppt callers on the helpline. This complements othar asFeèt&". of;-ouè 'othtrrtuous training and devdopment aPPh such as, clinical 6upèlv1s-n.."at1vared Fiwntcirfrig:skills and self-monttorTng of practice. Our approach ¥. IM'%rto-.,'traini,. 2n.¢.':.4e.velopm¢nt.si5-Pyr:iamic and: progresthe.in order to ensure the Ètid'".pbcedtirés"':viitliin ..ihè:':.Orda'nijaljn.. in areas such a5 trainlng.:"fe8J-; v.ery strong and . on 0800 027.44b6.""
Borderbng Hel[? Scthh Charity SC032277 There vras a deficit this year. There are no reslricted fijnds. Unrestricted reserves are measured by the Gera[ Funds wl)ich are £15,628.73 The Management Committee's Reserves Poky is that unreSIed reseNes should be equal to at least thr88 months of exdituTe (£18.591). The Charity has sought pemiission from OSCR to ch)se within the new financ1 year. It has met all r8dundancy costs required for the employed members of slaff, and final payTrents will be made to close the accounts ¥thin six months of the current financial. vOn1Y Help & Glts In Kh Bordedine extends thanks to al those invofved with the organisation and the important work that it carries OUL Although Borderline ts a fxjmparativety smaH organisatK)n, its success reqU8S the cwperalion and support of a range of 0th6r organisations and indwiduals - from funders to volunteers. We fully apprecHte. recognise and value thè lime, effort and interest generously gNen by all towards the serv. We are also grateful lo Scottish Borders Council for p8miftting Bordertine to operate its helpline from a council office with Ihe appropriate safety arKI seGwity arrangements. This report was apwoved by the trustees arxl signed on the bahaw by Chair of Trustees Dats: gtki 202 13
Bordeiline Helpl¥ne Sc(rttlsh ¢Jarfty SC032277 Re¢•lpts & Paymont AGGOUrt8 forthe y•ar •nd•d 31•t IAuch 2021 Incom• Donation8 0.00 Grants Received 51.092.42 78,583.19 Expong•8 Payments from Charitable Activtiies 61,513.45 76.876.74 Independent Examinalion 150.00 642.50 Total Expenses 61.663A5 77.51924 8Urplu•ficll) fory {10A71.03) 1,06195 Opening Balanc8 26.199.76 25.135.81 Surplusl{Deftit) for Year (10.571.03) 1,1.95 Closlng Bal•n 15mn 26,199.76 No OlherA8sets hekl Llablllll• No Outstanding Liabilitres Thèsé acojunts ware approved by the IDJstees swJned on ther behalf by Chair of Trustees Date: 14
B[Xderfi H8Wina Srthish Charity SC032277 Notas to the P4count• 2020 Sccitlsh Borders Council Nanal Health serye 35,746.23 15,346.19 47,570.86 35,012.33 51mZ42 74583.19 Employee Costs Salary & Related Costs Staff Salaries & RedundanGy Payments Tax & NIC Staff Pension Payroll Costs Travel Costs 21,792.85 2,781.15 5(K).70 228.20 50.00 31,384.73 11.481.70 5.985.63 560.10 Dlrect Seryice Prov6ion Costs supeI$0rs Fees Volunteers ExperBes HelpiÉne Telephone 30,883.(K) 14.664.00 24.50 448.75 2,855.79 3.653.33 Premtses Costs Rent Other Costs - Premises Costs - Electricity & Water Rates 324.96 4.462.54 404.33 209.03 999.96 932.44 Running Costs Supplies & Equipment Office Tthphone Insuranc8 Membarship 236.82 138.06 1,084.06 578.49 472.40 1.CO2.67 190.00 61.513A5 74876.74 Purposes of Fund8 The unrestiicted fvnds are relating to the charitys cor8 activty, thich is to operate the 8ord8rlin8 Helpline, wthich is a freephone listening and support service for people in emotional distress. The aoo)unts have been prepared tn Ie ryth the RecApts & Payments rneth. 15
Bwderfine Hdp Scotith Charity SC032277 Two charity trustees re1Ve from Borderlne in 2020-21 fees totaling £15.430.IXI in their capacty as helpline supervisors. The truslee has complied with the terms of SectK)n 67 of the Charthes & Trust88 Investment {Scotland)Act 2005 in respect of these payments. Al other expenses paKI are reimbursements ol expenses for the rLsnning of the charty. 16
BCKknIe HelFthe Swltish Charity SC032277 Scottlsh Charfty SC032277 F¢xth• Porlod 111 Aprfl 2020 to 31* IAarch 2021 Set out on pag•s 1&18 The charity's trustees are responsible for the prepardtKJn of th8 accounts accordance with the tems of the Charities and Trustee Investment (Scotland) 2005 Aci and the Charities A(Unts (S¢otLqnd) RewLgtions 2006. The thaiity trustees consider thal the audil requlrement of Relation 10(1) (d) oftheAccounts Regulations does not apply. It 15 my responsibilty to examine the accounts as requiTed under sectpjn 44(1) (c) of the Act and to state whether particular matters have cxwne to my attention. Ba815 of Indèpondont Examlnerf8 Statamènt My examination is trarried out in accordance with Regulation 11 of the Charities Accounts (Scotlandl R8gulations 2006. An examinalion indudes a revw of the accounting r8cords kepl by the charity and a comparison of the acc(AJnts presented with those records. It also includes consideration of any unusual items or disclosures in the a(Unts and seeks explanations from the trustees conceming any such matters. The procedures undertaken do not provid8 all the evidence Ihat would be required in an audit and. consequently, I do not express an audil Opin[ on the accounts. In Ihe course of my examination, no matter has come to my attention 1. vthich gives me reasonab cause to believe that in any material respect the requrements: to keep accounting records in acc(Ydance with section 44(1) {a} of thè 2005 Act and Regulation 4 of tha 2006Accounts Regulations. aThJ to prepare accounts which accord wih the acrxjunting records and comply with Regulation 9 of the 21)06Accwnts Regulat#Jns have not be6n me( or 2. to which, in my opinion, attention slx)ukl be drawn in Cer to enabh a proper understsnding of the accounts to be reathed. Name of Examiner ACIE Dip Business & Flnance Signed Dated Address 17