Company r•glstratlon number SC176817 IS¢otlandl Charlty reglstrauon number SCO19785 (Scoand) SHETLAND ISLANDS CITIZENS ADVICE BUREAU ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2026
SHETLAND ISLANDS CITIZENS ADVICE BUREAU CONTEKrs Page Trustees. report Statement of tnJsta&s' sponSibl111183 Independ8nt auditorfs report 9-12 Statement of financial 13 Balaw* sheet 14 statetnent of cash flows 15 Notes to the financial statements 16-27
SHETLAND ISLANDS CITIZENS ADVICE BUREAU LEGALAND ADMINISTRATIVE INFORMATION TrLFstses S Beer (Chairl D Bell (Vice thairl K Gedde5 R Lewi5 ITreasurerl D Marsh M G Smith W Fraser R Simpson Secretary D Armstrong Charlty number Iscotlandl SC019785 Comparty number SC176817 Re9lster8d office Market House 14 Market Street Lerwick Shetland ZE1 OJP Auditor J.B. Scholes Ltd St Olafs Hall Church Road Lerwicjt Shetland Isles ZE1 OFD Banker8 8ank of Scotland 117 Commercial Street Larwick Shetland ZE1 OOL
SHETLAND ISLANDS CITIZENS ADVICE BUREAU TRUSTEES. REPORT {INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2026 The trustees present thair annual report and finanual StatentS forthe yèar ended 31 Mah 2026. The awounts have been prepared in sccordance with the accounting policies sel out in note 1 to tke arLounls and cornply with the charity's Mernorandum and Articles of A580ciats"on, the Charities and Trustee Investment (Scotlandl Act 2005. th8 Charitses Accounts Iscotlandl Regulations 2006 las amended) and Accounting 8ThJ Reporting by Charities.. Statgrnant of Recommended Practice applicable to chartieS preparing their accounts in aordanCe with the Financial R8POrting Standard applicab18 in the UK and Republic of Iraland IFRS 1021. la amènded for accountiTrJ periods cornmenryng from 1 January 20191. Oble¢tlvgty and aetlvltles The purpo8e8 of th• charlty The Charty Is 8 voluntary organis8b.on established for thé purKY)se ol benefiting tha Shèuand comrnunity by.. 111 ensuring that indivkduals do not suffer through ignorance of their rights and re3ponsibilitiès ol the Servi availabb or through an inability to expr8ss their needs effectiVg1y', 121 by 8xercising a respon¥ibl8 Influen on the developrn8nt of social policies and 58twces both localty and nationally. The a¢tivltie$ olthe charity The piincipal activity of thè charity is to prgvida fre&. confidential. imparb.al and independent information and advic8 to all. This in¢lud8s information and advir£ on benefits, consumer issues, debt, ernploymenl, housing, lationship, tax, uts"lities, immigration other MISlIanou8 15sues. Advi is provided by phone, email and latter, through the charity's website, and f&-to-f9ee in the bureau offi¢8 or through home visits. The core adwce Servi provid8d by the bureau is funded by Shetland Charitablè Trust ISCTI. In addition to funding core bur8au costs and prOdIng support lor volunteers to provide generalist adviTr, SCT also provide some funding for Specialist advi• in benefits, debt and energy, and support the bureau to make advice aC¢8S5ible. Five years of SCT funding has b8en 58curEd to 31 March 2030. Tts meet demand, additional specialist advi and support on soci81 security benefit8. debt and mOY management, and @nergy Issues has been funded Sin 2016 through funding from Shetland Islands Council (SIC) The current sic fundirYJ tem ended on 31 March 2026 and the continu8titsn ol seNices We secured through a new 4 year contract with the SIC to end 31 March 2030. The local authority has provided athitional fvnding to the chaty to help meet the Significant growth in demand for advi as a result of continuing rises in the cost of living and energy promsion. From January 2023, SIC have provided 2.5 years, fvnding to support generalist advi and income m8ximi5ation adwce. This funding ended on 30 June 2025. The SIC also awarded the bureau 3 years, funding trom April 2023 to sustain and adapt 38rvice5 to meet the ongoing dernand for advi in the aa$ ol client triage, energy and bgnaflt advice, and lo buikl r85111èn in the organi3alion. This funding ended on 31 March 2026. Utilising its designated match funding roserve established in 2022. the charity was ab18 to Secu 3 years, funding through Coastal Communities lo retain the Energy Adviser who had been funded by Energy SavitKJS Trust From January 2023, Coastal Communiti85 funding has been used for the delivery ol comrnunity-based energy and benefits advi. Coastal Communitie5 provided 71% funding with the buaU required to prrNid8 match ftjnding for the maInIng 29%. This funding ended on 31 Dètsmber 2025. The charity also provides a number of servirA5 through national Contracts sècured by Citizens Advic8 Scouand. In 2025126, these were th8 Patient Advice and Support servi IPASSI which offers independ8nt advic8 and support to patients wishing to rnakè a complaint or rai58 eoneèms about NHS services." the Money Talk Plus project which has b88n used to part-fvnd triage so that ¢Int enquiries can be dealt with more effectively and 81s0 lo provide support with disability benefit applications.. and th8 Pension Wise service which is 8 free and impartial service that helps people understand their pension options. Fund1ng for the Pension Wise 5èNea ended on 31 March 2026. Foundation Scotland also awarded th8 buaU 2 years unrestricted funding from April 2025 to maximise. sustain and adapt cruaal servic85 to meet ongoing dernand.
SHETLAND ISLANDS CITIZENS ADVICE BUREAU TRUSTEES. REPORT (CONTINUEDI{INCLUDING DIRECTORS, REPORT) FOR THE YEAR ENDED 31 MARCH 2026 Contrlbution of Volunteers Volunteers play an important rolè in the bureau and m8ke a real difference to People's lives. Hall of the paople involved with tha bureau are volunt88rs. Volunteers are involved in a number of different rol&s. Within the bureau's core servi. volunteer adws8rs InteNiew clients and give them InfoatIOn and adv on a wide range of issues wth the support ol session supervisors and other specialist staff as required. Aft8r Completing a structured tiaining programrne, advisers are nomially expected to Work approximately six-eighl hour5 rWeek, usually on regulardays, plus attendanc8 St meetings and trainiThJ 88ssions. The bureau's Iru5t8ès ar6 also volunteers who give their time not only at bimonthly board me8ling5 but also on rang8 of sub committees. The comrnitrn8nt and support of the volunteers is the lifeblood of thè bureau and always will ieSpective ol th8 number of paid staff that 15 employed. We are extremely gratefvl to a11 our volunteers for their flaxibility and commitfflent which have been crucial in enabSing us to sustain our delivery through the conth"nuing rises in the cost of living 8nd an*rgy provision whh have plad such high dernand on the seNice Achiev•m•nts and performanc• During 2025126. t bureau delivered an 8ffectwe. high-quality advi¢9 servica to meet bcal ne9ds. 1,577 individuals were supported by the bureau In 2025126. Clients aCC8888d help 7,834 times. SO% of contacts were by ernail. 29% by phone, 6DA by18tt8r, and 15°h face to face ClntS were advised on 6,823 issues relating to benefits, debt, tax and finanaa1 is5U85, Utilitlès and communication. lega1 PrOedIng$, 8mployment, latIonships, housing, consumer issues. health and community care, immigration, travel and transport, NHS concems or wmplain15, discrimination and education. 56% 01 advice was on Benefits and the financial gain through successfvl benefit application8. appeals and back payments was £1,435,845. e°/0 of advi was on Deb( Tax and Financial i88u88. 31 people were assisted wth debts totaliro £343,590, giving 8n average debt Par clEnt of £11,084 per dllt. Debt written off for S cli8nts totaled £13,707. 16Yo of Advi was on Energy issues and 487 p80plè were helped lo keep thèir households warrn by resolving billing problems, helping them to ac$ fy'nancial support, providing energy effiCneY advice and tsd(ling fuel debt The total financial gain achieved for clients supported by CAB was £1.525,772. Volunt88r5 etsntribuled more than 5,400 hours to the work of Bureau. At National Living Wage rate, this is equivalent to a contribution ofjust under £66,000. 96% of Clients w8ie satisfied that th8 advi provided helped them sort out the problern they hsd contacted the semce about. 98% were happy with the accessibility of the Servi and 99% were satisfied with the service they rèc•ived. 100% would ust tha Servi again and r8commend it to som&one 8158.
SHETLAND ISLANDS CITIZENS ADVICE BUREAU TRUSTEES. REPORT (CONTINUEDI{INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2026 Flnanclal revlew Total income has increa58d in the year from £600,935 in 2025 10 £698,717 in 2026. Oelails of piincipal fundin9 sour3 are given below. Total expenditure has decreased from £617,009 in 2025 to £594,548 giving a net inCaSe in funds for the year of £104,169. Agairhst the bad(drop of limited resou$ and uncertainty over ftjturg funding, It is difficult to plan and develop Sèrvi$. Nevertheless, through sound financial Management, the charity has broadly maintained its bv8101 8rvice provision during a period ol sustained high demand. A g8nerous donation of £100.000 in unrestricted nding from Foundation Scouand has provided tha BUaU with greater finan1 stability, enablirvJ it to plan with increased confiden, maintain 8858nt.al services, and continue responding to the needs of the k)cal nmunities il $8rv8s. Prlnclpal funding sources Sh8tlarKI Charitable Trust ISCT) has been the charity's core lundgr since 1992 and was the charity's only funder to 2(M)0101 A strategic decision was taken in 2000101 tts diversify funding sources to redu financial 115k5. Following a long period of standstill funding. the charity was able to apply for increased core funding from the Charitable Trust to ¢ov8r the full costs ol the core servi. The charity has successfully applied for continued Core funding from SCT lor a further fiv8 years. This puts the charity in a morg secur8 Posltion. However, SCT did not fully fund the Charity's application so it is anticipated that Ihg ch8rty will need to draw on r8serves to meet its cor8 costs in the next 4 yeats. In the year to 31 March 2026, approximately 74% of fiJndirvJ was obtained from Sheuand Charitable Trust 8nd Shetland Islands Counal, with the remaining 26% being sourced from extemal funders including Citizens Advico Scotland and Foundation Scotland. In 2025126. CAB leVed in over £208,399 01 extemal funding.
SHETLAND ISLANDS CITIZENS ADVICE BUREAU TRUSTEES, REPORT {CONTINUEDI(INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2026 Reserves poliey The Board of Di¢tOrS has examined the Charity's requirements for reserves in the light of the main risks to the organisation and has established s8v8n reseNes funds. Unrestricted Gen8ral Reserves lo cover unforesegn èmergency costs based on 3 month5 operat'ng Costs exduding COSt5 covered in 2 above. Designat8d Redundancy Costs Reserve to enab the bureau to meet its legal cornmthent to pay staff redundancy cost5 should the nead for dUndanCIe5 arise. Designated Conting8ncy Reserve to COV8r the costs of 3 months of actual core expenditure,. long term senior staff absence wver", project funding at risk ol not bging reIVed,. and funding to cover bid writing. Designated IT Rep1arnent R85erve for additional computer equipment and other for staff and volunteers to enab them to effectively deliver the servi(. Designated Match Funding Reserve to piovide a source of tn8tch funding for external funding bids. In 2025126 £5.984 of Match Funding has been used to match th8 Costs ol the Coastal Communiti88 projeet. Financ8 and Governance funds part ol the new Finance and Rèsour Manager post, which provide5 8 dedicated resour for financial and HR and operaiional administration assistanc6, as well 8S assisting the manager wth organisatitsnal governance. Designated Local Cor8 Funding Defiryt to cover the budge18d shortfall for local eore funding to 2030 excluding costs covered in 2 alVe. Th6 value olthese reserde5 ha5 been calculated as follows.. Unrestricted General Res8tves £151,391 Designated Redundancy Costs Reserve £66,756 Oesignated Conting8ncy Reserve £74,185 Designat8d IT Replarn9nt Reserve £5,000 Designatsd matd)ing lund £73,708 D8SKJnated Financ8 and Governance fund £Nil Designated Local Cor8 Funding Deficit £103,329 The remainder ol unrastricted reserves is suffiaent to mèat 3 months oparating costs not wvered by the Designated Conts"ngency R8serve as recomm8nded by the Officg ofthe Scottish Challty Regulator IOSCRI. Totsl fiJThJs at the yaar-end were £567,375 ol which £93,006 were restricted aThJ £474.369 Waf& UnstrIcted. Designated funds of £322,978 were held al the year-end for the purposes stated abovè. Plans for futurg pèrfods The charity plans to continue the core advice activities outlined above in th8 forthcoming years bject to sats"sfactory funding arrangement5. Funding for th8 ytrar to 31 March 2027 is in place which will enable the charity to wntinue to provide servi$ at a similar level to 2025126. Shetland Charrtable Trust ISCTI has approvod funding to 31 March 2030 for the corè sèTrice. The bureau has secured a fvrther 4 years contract with Shetland Island5 Coun1 ISICI to 31 March 2030 for th8 ongoing provision of a Financial Health seNi and an En8rgyAdvice Service. Foundation Scotland has awarded 2 years unrtricted funding to M8reh 2027 to support the work ol the buTeau and io help maximise the cruaal seN1$ provthd in Shetland based on its exp8rti58 and knowledge. Thi5 funding has allowed the charity lo retain the Community Based Energy and Benefits Advisèr who had been funded by Coastal Cornrnunities. conts.nued funding has been sècured through Citizens Advice Scoland ICASI lor the PASS service to 31 May 2027 and the mOrY T81k Tearn proiact to 31 March 2028. During 2026127, the ch8rity will work to 89cure further extemal tunding in line th its Business Plan.
SHETLAND ISLANDS CITIZENS ADVICE BUREAU TRUSTEES. REPORT (CONTINUED)IINCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2026 Risk management A review of the major risks tts which the charity is exp058d has been conducted. Systems of procedures havè established to mitigate th8 risks the charty fa$. To cope with extsrna1 risks to funding we have established a reserves policy and a plan that allows for the diversification ol fvnding and activitEs. Procedu$ are in pla to ensure compliance with health and safèty ol staff, volunteers, client5 afid visitors to the organisation Citizens Advi Scotland ICASI cary out quart8ily quality of advi audits, and three-yearfy knll organisational audits to ensure a con51Stent qU81ity of setwce delivery for all operational 8spects ol the charity. In August 2023, the charity achieved lull Complian in th8 three-yearty audit. These procedures are periodic8lEy remewed to en¥uTtr that they conknnue to me8t the needs ol tha charity.
SHETLAND ISLANDS CITIZENS ADVICE BUREAU TRUSTEES. REPORT (CONTINUED)(INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2026 Structu. gov8rnane• and management Governing document Th8 organisation is a Charitable cyjmpany limited by guarantea, incorporated on 30 June 1997. and registsred as charity on 17 January 1992. The cornpany was established under a Memorandum ol Association, which established the 0.ect$ and powers olthe tharitable company and is governed undèr tsAcleS olAssocialion. Organi8ational structure The Scottish Citizans Advi Bureau service consists of Crtizens Athl Scotland and 58 Citizens Advice Bureaux throughout Scotland. each of which is an independent and autonomous charity responsible for its own managern8nl, development and funding but affiliated to Crtizen5 Adw¢8 Scotland. CitlZ8ns Advi Scotland is a national membership body that provides essents'al servi$ lo Citizen5 Advi Bureaux, including supporting bureau management, training. expert help for buauX advisers and memr$hIp standards. The CAS Neiwork Servi$ team work with buaU managers and boards of fflan8gement to providg guidanc8 and good practi models to make sure that the busin85s ol giving advi runs smoothly. This Includes help in the critical areas ol volunteer re¢ruitrnant and fundraising. Th8 eh8rity has a Board of Oireetors of up to 12 members who meet 0-MonthlY and are r85ponsible for the strategi¢ direction and policy of the charity. Directors are appoint8d to hold offi$ ol chairperson, chairperson and fin8no directorltreasurer until the conclusion ol the annual general meeting whi(* rxt follows appointsnent. The Board of D1CtOrS oversee the financial planning, bgeting and spending of the bureau. including fundraising work, arvj ensure that the bureau maintains the membership conditions that allows the bureau to be part of the Scottish Assoryab'on of Citizens Advi Bur8aux. In 2023, the buaU was audit8d against the Membership Standards ol the Scottish Assorith"on ol Citizens Advic8 Bureaux and achieved lull compliance. A scheme of d818gation is in pla and day-to-day SponsIbl11ty for th8 provision of the SeN1 rests with the manager. The Bureau Manager is responsible for th8 delivery, management, and mon((oring ol all funding awarded tts the charity and line man8ges all staff and project5 of the charity. In June 2025. a n8W tull-time Finan and Resou Manager was recruited to bring the entire finance function in-house and to assist th robust management of the organisalion, ensuring the responsible administration of income and expenditure, payroll. HR and operats'ons. Thg chairparson and vice chairrSOn ala responsible for urgenl matters between board meetings. Th8 trustees. who are alw the directors for the purpose of wmpany law, and who seNed during the y88r and Sin the year end were.. S B8ei (Chairl D Bell (WI chairl C Cossor K Gedd85 R Lewis {TreasUrI D Marsh M G Smith W Fraser R Simpson (Resigned 20 August 20251 (Appointed 20August 20251 IAppoinled 17 September 20251
SHETLAND ISLANDS CITIZENS ADVICE BUREAU TRUSTEES. REPORT {CONTINUED}{INCLUDING DIRECTORS. REPORT FOR THE YEAR ENDED 31 MARCH 2026 R•crultment and appolntment of dlre¢tors The directors of the company ar8 81s0 charity trustees for the purposes of charity law aThJ under the company's Arts"cles are known as members of the Board of Direetors. The maximurn number of Directors is twelve., these consist of a mamuM of nine elected Directors from rn•mbership, and a rnaxirnum of three Co-optèd Directors. At eac* general meeting both classes of dirèctor reti from office but are eligible for r&election. Staff lincjuding management) and voluntsets ol the Bureau are not eligible to be appointed as Directors Staff and volunteers (including the Manager. Assistant Managers, Staff Adviser and Volunteer Adviser) are permitted lo attend Board meetings in an advisory role. Dlr8Ctors inductlon and tralnlng New directors are issued witt) an induction pack containing the aims and principles of tre charity, the Articles and Mernorandum ol Association, and primary policies and proc8dur88. Dir8Ctors also have the opportunity 10 8ttend periodic training sessions to familiarise themselves with the charty, th8 contaxt wthin which it operates, and responsibilits'e5 of th8 Board ol Directors. The charity has taken out indernnity Insuran in favour ol the dir8ctor¥. This report has been pr8pared in accordan with th8 Statement of Recommended Pradi¢g'. Accounting and Rgporting by Charities IFRS 1021 and in accordance with the small companies regime. Audltor In accordants with the company'¥ artic18s. a $olution proposing IhalA.J.B. Scholes Ltd be reappointed as auditor of the cornpany will tre put at a Ggneral M88ting. Di8¢108ure of Information to auditor Each of the trus18e5 ha5 confimed that there is no infomation ol which they are aware which 18 rèlèvant to the audit. but of which the auditor is unawa. They have further confirrn8d that they have taken appropriate 8t8P5 tr1 identify such rd&vant information and to 8St8blish that the auditor is aware of such inforrn8titsn. The trustees, report was approved by the Board of Trustees. S Beer Ichair Trustee Dated". R Lewi8 ITreasur•rl Trustea Dated.. i<I 7 ILo26 IS T 20
SHETLAND ISLANDS CITIZENS ADVICE BUREAU STATEMENT OF TRUSTEES. RESPONSIBILITIES FOR THE YEAR ENDED 31 MARCH 2026 Th8 trustees, who are also the directors of Shetland Islands Citizens Advlce Bureau for the purpose ol cornpany law, ar8 responsible for preparing the Trustees, Report and the financial 5tat8ments in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Aceounts"ng Practs'cel. Company law requires the trustees to prepare financial statements lor each financial year whith giva a true and fair view ol the slat8 of affairs of thg charity and of the incoffling resources and applicatitsn ol resources. indL¥Jing the income and expenditure, ol the charitable company for that year. In preparing these finanaal statements, the trusteas ara required to.. select suitable accounts.ng policies and then apply them consistenuy., observe the methoY$ and princip$ in the Charities SORP., make judgernents and estimates that are reasonable and prudent., state whether applicable UK Accounting Standards have been followed, subjact to any material departures disclosed and explain8d in the financial statements., and prepar8 the financial slat8tnants on the going concern basis unless it is inappropriate to prgsum8 that the charity will continue in operation. The trustees are responsibl8 for keeping adequate accounting records that disclose with roasonable accuracy at any lime the financial position of th8 charity and enab48 th8rn io ensure that th8 financial statements comply with the Companies Act 20C6, the Charities and Trustee Investrn8nt Iscotlandl Act 2005 and the Charitie$ Accounts Iscotlandl Regulations 20C6. They are also responsible lor safeguarding the assets of th8 charity and hen for taking reajonable steps for tho PrentIOn and detedion of fraud and other irragularities.
INDEPENDENT AUDITOR'S REPORT TO THE TRUSTEES AND MEMBERS OF SHETLAND ISLANDS CITIZENS ADVICE BUREAU Oplnion W8 have audited the fin8naal statements of Shètland Islands Citizens Adwce Bureau Ilhe 'charity'l for the year ended 31 March 2028 which comprise the stalernent of financial activities, the balance sheet, the sat8mant ol cash flows and notes to the financial statements, irlUdIng significant accoun¢ing policies. The financial reporting framewotl( that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Flngncial Reporting Standard 102 Th8 FNnancial Reporting Sland8fEI applicable in the UK and Rapublic ol Ireland (United "ngdoM Generalty Apted AOUnting Pr8ets"cel. In our opinion, the finan81 statements.. give a tru& and fair view of the state ol the charitable company's affairs as al 31 March 2026 and of it5 incoming resou8 and 8pplication of r85Ours, including it5 incom8 and expenditure, for the year then ended". have been property prepared In accordance with United Kingdorn Genèrally Apted Acwunts'ng Practi., and have been prepared in accordan with the r8qu1Ments of the Companies Act 2006, the Charities a Trustee Investment (Scotlandl Act 2005 and regulation 8 of thè Charities Acwunt5 Iscotlandl Regulations 2006. Basis for opinkon We have b8en appointed auditor under section 4411llcl ol the chare$ and Trustèe Investment Isttklandl Act 2005 and under th8 CornpaniesAct 2006 and port to you in accordance with gUlationS rnade uThJer those Art5. We conducted our audit in accordan wth lnt8rnational Standards on Auditing IUKI IISAS IUKII and applicable law. Our responsibilities under those stsndards are fvrther d8scribed in the Auditor's r8sponsibilities for the audit of the financial statements 88Ction ol our report. We are iNlependent of the charitable company in aCC(dan with the ethical requirements that arts relevant to our audrt ol the financial statefflants in the UK, incI1ng the FRC s Ethical Standard and we have fulfilled our other ethical r8sponsibilrties in accordan¢% with these requirernents. We teliave that the audit èvidèn we have obtsined is sufficient and appropriate to provide a basis for our opinion. Conclu¥ions r•latlng to golng concorn In auditing the financial statements, we hav8 concluded that the trustetss, use of the going concern basis ol accounting in the preparation of th8 financial ststements is appropriats. Basad on the work wè have performed. wè have not identified any material uncertainties ralats.ng to events or conditiOll5 that, indivKlually or collectively, may c85t Significant doubl on th8 ch8ritable company's abilty tts continue as a goin9 ncern for a period of at least e1ve months frorn when the financial 5tat8ments are authorised for 18SU8. Our responsibilities and the responsibilities of the trusta&s with resp1 to goirvJ Concern are described in the relèv8nt sections of this report. Other informatlon The other information eomprises the informats.on included in the annual port other than thè finanaal statement and our auditor's report th8reon. The trustees are responsible for the other information contsined within the annual port. Our opinion on the financial statements d08s not cover the other inft)rmation and, exp1 to the extent otherwise explicitly stated in our report. we do not expres5 any fomi ol assuran conclusion thereon. Our responsibility is lo read the other information and, in doing so, consider whether the other infomation is materially inconsistent with th8 financial stat8m8nts or our knowledg8 obtained in the course of the audit or othemise appears to be materially misstated. If we Klentify such material incon5iStencies or apparent material isstatements, we arè qUired to det8rmine whether this gives rise to a material misstatement in the financial 3tat8Tll6nts themselv83. If, based on the worf( we have performed, we conclude that therè is a material misstatement ol this other infomation, we are rsqulred to report that fact. We have nothing to raport in this regard.
INDEPENDENT AUDITOR'S REPORT TO THE TRUSTEES AND MEMBERS OF SHETLAND ISLANDS CITIZENS ADVICE BUREAU (CONTINUED Oplnlons on othor matters pre$cribtd by the Companle8 Aet 2006 In our opinion, based on the work undertaken in the cour88 of our audit.. the Information given in the directors, report prepared for the purposes of company law and included within the trustees, annual report. for the financial year for whieh the finanal stst8ments are pPared is ¢on5iStent with the financial statements., and the direc1015' report, included wthin the trustses, annual has been prepared in accordance wlh applicable legal requirements. Matters on whieh are required to r•port by exception In the light of the knowl&lg8 and understanding of the eharitable company and its environment obtan8d in the course of Ihg audit, we have not identified material misstatèments in the directors, report. included within the Iru5t88s' annual report. We have nothing to report in respect ol the following rnattèrs where the Comp8nias Act 2006 and the Charitias Aecounts (Scotlandl Regulations 2006 la5 amended) require us to report to you if, in our opinion". adequate and proper accounting records have not been kopt, or turnS adequate for our audit have not beèn ceived frorn branches not visited by u5, or the financial statements are not in agr88ment wth the accounting records and return3.' or certain disdosures ol truste85' remuneration specified by law a not made., or we have not 1Ved all th8 information and explanations we qui for our aLvJIt," or the trustees were not entilled to ppare th8 financial statements in accordan with the srnall ¢unp8nies regime and take advantag8 of the small companie5 exemption frorn th9 requirèments to prepare a strategie rèport. Respon$ibilitie$ of trustses As explained more fully in the statement of Iru8ts85' responsibilities on pagè 8, the trustees (who 8T8 also the directors of the charitable cornpany for the purposes of cotnpany lawl arg r8spofisible for the preparation of the financial statements and lor being satisfied that they give a tru8 and fair view, aThJ for such intemal control as the trust885 determine is natsssary to enabk8 the preparath)n ol financial statements that are free from material misst8t8m8nt, whether du8 to traud or error. In p18paring the financial statement$. th8 trustees are responsible for assessing the charitable Company's ability to continue as a going ¢onc8rn, disclosing, as applicable, matters related to going conrn and using tre going COnM bas ol accounting unless the trustees wthèi intond to Iiqukyate th8 charitable company or to C8asè operations, or have no realistic altematiV8 but to do so. Auditorf8 re$ponslbllllio8 for th• audlt of the financial statements Our objectives are to obtain asonabL8 assuiance about whether the financial statements as a whole are free from material rnisstatement, wh8ther due to fraud or 8rror, and to issue an auditor's report that indudes our opinion. Reasonable 85surance is a high lev810l assuran, bLJt is not a guarantee that an audit conducted in accordance th ISAS IUKI will 8hNays detect a material mi5Statement when it exists. Missta18rnents can arise trorn fraud or error and are considered material if. indNidually or in the aggTegate, thèy could aSOnablY be expected io influence the econorni¢ d8cisions ol users taken on th8 b8sis of these financial Stataments. 10-
INDEPENDENT AUDITOR'S REPORT TO THE TRUSTEES AND MEMBERS OF SHETLAND ISLANDS CITIZENS ADVICE BUREAU (CONTINUED) The extsnt to whlch the audlt wo8 consldered capable of dgteetlng Irre9ulariti•s, Including fraud lrregularib.es are instances of non-complian with laws and regulations. The objectives of our audit are to obtain sufFicient appitspriate audit èviden regarding Complian with laws and guLationS that have a direct effect on thè det8m)ination of material amounts and disclosu$ in the financial staternents, to p8rfomi audit procedu$ to help identify instsnces of non-complianc8 With other laws and wulations that may have a material effect on the financial 5talements. and to respond appropriately to identifièd or susp8ded non<ornplIan with law5 and regulab.ons id8ntified during the audit. In relation to fraud, th8 objectives of our audit are to identify and assess the risk of material mi5Staternent of the financial statements due to fraud, to obtain sufficient appropriate audit evidence regarding the assessed risks of material misstat8ment due to fraud through designing and implernenling 8ppropriale responses and to respond appropriately to fraud or suspected fraud identifi8d during Ihe audit. How8vef, it is the primary responsibility of rnanagement, with the oversight of those charged wth govèrnance, to ensure that the entivs operations ar8 conducted in accordanc8 with the provisions ol laws and regulations and lor the pventIOn and detection ol fraud. In identifying and assassing risks of material misstatement in SpeCt of irregularities, indLKling fraud, thè audit Èngagement team.. obtained an understanding of the nature of the $8dor, including the legal and rggulatory fraMork that the charitable company operates in and how the charitable company is cornplying with the legal and regulatory framework., inquired of managemtsnt, and those charg8d with governan, about their own idgntifieation and assessrnent ol the risk5 of irgU18rie$, including any known actual, suspected or alged instances ol fraud", discussad matters about non-complian with laws and regulations and how fraud might occur including assessmènt of how and where the financial stal8rn8nts may be Susceptib to fraud. As a SuIt of these pedureS we consider the most significant laws and gUlationS that have a direct impact on the financial slat8ments are FRS 102, Charities SORP IFRS 1021, Companies Act 20(N8. the Chariti88 aryj Trustee Investment (Scotlandl Act 2005 and regulation 8 01 the Charities Accounts (Scotlandl Regulations 2006 las amendedl. Vve performed audit procedures to dgt8Ct non<ornpliances which may have a malenal irnpacl on the financial stalern8nts which included rewewing the financial stalernent5 including the Tiustees, R8POrt, remaining alert to new or unusual transactions which rnay not be in accordan with the charity law, inspecting board minutes and confirrlling ther8 had been no corospondence bwth OSCR or extemal leg81 advisers in the pencrtj. The most svJnificant laws and regulations that have an indirect impact on the finanryal statements arè those in relation to the Data Protection Act 1998. We performed audit procedures to Inquire of management whether the charitable company is in Complian with these law5 and regulation5, inspectsd board minutss and the risk registèr for wntrols in plaea. Tre audit engagement team idenlif18d the risk of tnanagement override of controls as the area where the finan[ Jt8tements We most SUSC8Ptible to material misstatement due lo fraud. Audit procedures perforrned included but were not limit8d lo testing manual journal entries and other adjustrnents, evaluating the busines5 rationa in relation to significant, unusual transactions and transaction5 entered into outside thg nomal course of busness and challenging judgrnents and estimates. Due to the inher8nt limitations of an audit, there is a risk that we will not detect all irregularities. including those adirg to a mat8ri81 misstalern8fit in the financial stateTllents or non-compliance wth gUlatIOn. This risk increases the more that complian¢8 with a law or regulation 1$ removed Irorn th8 events and transactions r8fl8Cted in the financial ststements, as we will be less lik81y to become 8w8re of instances ol norFc0mplian. The risk ol not detecting a material misstatement re5ults.ng from fraud is higher than for one r85ulting from error, as fraud may involv8 collusion, forgery, intentional omissions, misrepre88ntations or the ovarride of internal control. A further description of our responsibilrties for the audil of the financial statements is locattd on the Fin8ncial Reporting Council's websitè at http.'lh.frC.Or9 uklauditorsresponsibilities. This description forms part of our auditor's report.
INDEPENDENT AUDITOR'S REPORT TO THE TRUSTEES AND MEMBERS OF SHETLAND ISLANDS CITIZENS ADVICE BUREAU (CONTINUEOI Us• of our report This report is made exclusively to the mèmbèrs, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006, and to the charity's Iru$legs. as 8 body, in accordan with section 4411 Ilcl of tha charits.ès and Trustee Investment (Scotlandl Act 2005 and regulation 10 of the Charities Accounts (Sootlandl Regulations 2006 las amended). Our audit work has been undertaken so that we might state to the tnembers and the charity's Iruslees those matters we a required to state lo thetn In an auditor's report and for no other purpose. To the fullest extent P8rmitted by law, we do not accept or assuma rèsponsibility to anyone other than the chaiity. Its members as a body. and its trustees as a body, lor our audrt work. for this report, or for the opinions we have forrned. Irene Hambkton Isenior Statutory AltorI For and on behalf olA.J.B. S¢ho188 Ltd. Ststutory Auditor Charted Accountants St Olafs Hall Church Road Lerwi¢k Shetland Isles. ZE1 OFD A.J.B. Stholes Ltd is elKJible to act as an auditor in term8 of section 1212 01 the Companies Act 2 12-
SHETLAND ISLANDS CITIZENS ADVICE BUREAU STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2026 Unrestrlcted Restrlcted funds funds 2026 2028 Total Unrestrlcted Re5tr1et•(I fund8 funds 2025 202S Total 2026 2025 Notss In¢ome from: Donations and legacies i8S Grants receNabb 100,399 100.399 23,424 569,905 593,329 22,109 573,243 595,352 Investments 4,989 4,989 5,583 5,583 Total Income 128,812 569,905 698,717 27,692 573,243 600,935 Expenditure on: Charitable acknvities 959 593,589 594.548 26,9e6 590,043 617,009 Total •xpendlture 959 593,589 594,548 26.966 590,043 617,CM)9 Net In¢omellexp¢ndltur?I 127,853 123,6841 11)4,169 726 116,8001 116,0741 Transfers beeen nds 12.985 112,9851 11,370 111,3701 Nèt movement in fund5 140,838 136,8691 104,169 12,0 128,1701 116.0741 R•conclllation of funds: Fund balancès at l April 2025 333.531 129,675 463,206 321,435 157.845 479,280 Fund balances at 31 March 2026 474,369 93.OC6 $67,375 333,531 129,675 483,206 The statement ol financial acts'vitiès includes all gains and losses COgnISed in the year. All income and expenditure derive from conts"nuing activiti8$. 13-
Company Registration No. S¢176817 SHETLAND ISLANDS CITIZENS ADVICE BUREAU BALANCE SHEET AS AT31 MARCH 2026 2026 2025 Notes Current assèts Debtors Cash at bank and in hand 10 55.557 543,836 19,001 480,940 599,393 499,941 Creditors: amounts falllng duè wthln onè year 11 {32,0181 136,7351 Net current assets 567,375 463,206 Income funds Restricted funds Unrestricted funds 12 13 93,OC6 474,369 129,675 333,531 567,375 463,206 These financial slatem8nt5 have been prepared in accordance with prowsions applicable tts companies Subject to the srnall companies regime. 1<171wzL The accounts wer8 approved by the Trustsès on ............ .... R Lewis ITieasurerl Trustè• Trustee 14
SHETLAND ISLANDS CITIZENS ADVICE BUREAU STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2026 2026 2025 Notss Cash Ilows from operating activiti•s Cash generated fromllabsortied by) operations 17 57,907 126,6131 Inv85ting a¢tlvities Investment incoma r8eeived 4,989 5,583 Net cash gèfièratsd from investing aetlvltles 4.989 5,583 Net eash generated from fftnanclng adivitie$ Net In¢rea88lld8creasel In cash and cash gquivalents 62,896 121,0301 Cash and cash equivalents al beginning of year 480,940 501.970 Ca8h and cash equivalents at •nd of year 543,836 480,940 15-
SHETLAND ISLANDS CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2026 Aecountlng policie• Charlty inforfflation Sh8tland Islands Citizens Adwce 8ureau 1$ a private Company limited by guarantee incorporated in Scotland. The registered tsffi is Market House, 14 Market Street, L8nNick, Shetland, ZE10JP. Accountlng convention The accounts have been prepared in accoidance with the chantys Memorandum and Article5 of Association, the Charits"es and Truste8 Investment Iscollandl Aet 2005, the Charities Accounts (Scotlandl Regulations 2006 las amended) and Accounting Reporting by Charities." Statement of Racommended Practice applicable to ¢haTiti8s pParIng their acctsunts in accordanc8 with the Financial RgFOrting Standard applicable in the UK and Republic ol Ireland IFRS 1021. las amend8d for accounts'ng periods cornrneneing from 1 January 20191. The charity is a Public 8enefit Entity as dtrfined by FRS 102. Th8 financial statements are prepared in $18rfing, bvhich is the functional eurrency of the charity Mon6t8ry amounts in these financial ststements are rounded to the nea$t £. The financial st818rnents have been pr8p8red under the historical cost convention. The princip81 accounting polici&5 adopted are Sel out below. Golng con¢grn The company is dependent on th8 conts.nued support of various funding agencie5 to fund ts future &tivities. When fundiro cuts are proposed, th8 rèlevant service costs will be reduced ac¢ordirvJly. Funding has been built in to allow for any additional costs where serwces have lo be reduced. At the time of approving the finanaal statements, the trustges have secured funding to etsvèr CO costs in the year lo March 2027, and have a reasona8 expectation that the charity will have adequat8 resour$ to Continue in operational existen, whether through reduced costs or us8 of reserves. The board h8V8 reviewed budgets lor the foreseeable future and with the funds already available for activits"e5 together with the income re1vable in 2026127 and into the medium terrn, they are satisfied there 1$ suffici8nt resour$ to see the charity through for at least 12 months from the date ol svJning the accounts. Crucially, th8 charity has secured 5 years CO funding Ito March 20301 trom Shetland Charitable Trust. Thu5 the trustees continue to adopt the going COrn basi$ of accounting in preparing the financial statements and confirm there are no material uncertainties. Charltable fund8 Unrestrictsd funds are available for usa at the di$et10n of trustees in fvrtheranee ol their charitable objectives. Designated funds are Un$trIcd hJnd$ 8amiarked by the tnIs5 for particular purposes. Restricted funds are subject to speafic coThJitions by donors as tts how they may bg U38d. Thè costs of raising and administering such funds are charg8d 8gainst the speofic fund. Tho purposes and usgs of the reSt[tEd funds a set out in the notes to the acLounls. 18-
SHETLAND ISLANDS CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2026 Aeeountlng pollcles IContIn) Incoming resour¢oS Income is recognised, when th8 eh8rity is gallY entitled to it 8fter any ptsrf0rman conditions have been met. th8 amount5 can be measured reliably, and it is probable that income will be rec8iV8d. Ch donations are recognised on receipt. Other donations are recognised once the ch8rity has been notified ol the donation, UnSS performan conditions reqLJire deferral of the amount. Income lax recoverdbla in relats.on to donats'ons received under GiftAid or deeds ol covenanlls recognised at the time ol the donation. Incoffle from government and otr grants, whether'capital. grants or'rev8nU8' grants, Is recognised when th& (*arity has 8nlit18mont to the funds, any performan condits.ons attached to the grants have been md, it is probab that the incornè will be reiVed and the amount can btr measured liablY and is not dgferr$d. R•sourees expended Expenditure is recognised once the is a legal or Djnstructive obligation to transfer econornic nafit to a third party, it is probable that a transfer of economic benefits will be required in setuement, and the amount ol the ck)ligation can be measured reliably. Expenditure is classified by activity. The costs ol each adivity arè madè up ol the total ol dIrt costs and Shared costs, induding support costs involved in undertaking each activity. Direct costs attributae to a single a¢tyvity are 8IIoc8ted direcdy to that acbvity. Shared costs which contribute to more th8n ontr activty and support costs which ar8 not attributable to a sirole acb'vity ar8 apportioned beeen those activitps on a basis COn5iStent with the use of resour(xs. Central staff costs are allocated on the basis of time spent. and depreciation charges arts allocated on the portion of the asset's use. All expenditure is Included on an a¢cru8ls basis and is recognised when there is a Itgal or constsuctive obligation to pay for expenditure. Expenditure is shown gross of irrecoverable VAT. Expendrture is classified under the following activity h88dings'. Charftable actlvltles Charitable aetimties expenditure cornprises those costs incurred by the charity in dèlivery of its activities and servic&$ for its beneficiaries. 11 includ88 both c05t5 that can be allocated diwtly lo such activities and those costs ol an indirect natu necessary lo support theffl. Support costs Support costs are those functions that assist the work of thg charty but do not d1ctlY undertake charitable adivitie5. Support costs include administrab.on and management staff costs, offic8 OV8rhèads and goveman costs. Governance costs Governance costs include those costs associated meeting thè eonstitutional and statutory requirements of the charity and include the independent examination fees 8nd costs linked to the stratsgic managernenl of the charity. All costs are allocated bghvean the expenditure categories on a basls designed to reflect the use of th8 resou. Costs lating to a particular activity are allocated directly. others ale apportioned on an appropriate basis. Cash and Cash oquivalents Cash and cash equivalents include cash in hand. deposits held 8t Call with banks and other 3hort-tem liquid investments with original maturitiès ol three months or less. 17-
SHETLAND ISLANDS CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED FOR THE YEAR ENDED 31 MARCH 2026 Aceountlng poll¢ie¥ Contlnuedl Financial lftstruments The charity has elected to apply the provisions of seets.on 11 '8asic Financial Instruments, of FRS 102 to all of its financial instruments. There are no section 12 Financial Instruments. Fin8ncial instruments are racognised in ihe Charity's balance sheet when the charity becomes party to the contractual provisions of the instrument. Financial assets and liabilitl8s are offset, with the llet amounts presented in the financial staternents, when ther8 is a gallY enIorab18 right to set off the rer*cGnis8d amounts and the is an intention to settle on a nel basis or lo r881ise the asset and settle liability simultaneously. 88sic finan¢lal asset8 Basic financial assets, which Include debtor8 and cash and bank balances. ar8 initially measured al transaction pri induding trans8cts.on costs and are subsaquently carried at amortssed cost Using the effective interest method unless the arrangem8nt constitutes a financirvJ transaction, Whe the transaction Is measud at the present value ol the future receipts discounted at a market rate of inttrrest. Financial assets clas&fied as receivable within ona year are not amortisèd. Baslc finan¢ialliabllitlos Basic financial liabilities, including trade and other creditors and accruals are initially recojnised at transaction Pri unless the arr8ry8Thent constitutes a financing transaction, where the dgbt instrument is measured at th8 piesent value of the future payments discounted at 8 market rate ol interest Finan81 liabilities classified as payable within one year are not arnortised. Trade creditors are obligaon$ to pay for goods or serVIS that have been acquirad in the ordinary course of op8rations from suppliers. Amount5 payable are classified as current liabilities il payrnent is due within one year or less. If not. they are presen18d a5 non-current liabiliti88. Trad8 creditors are recognised initially at transaction price and 5ubsequenlly measured at amortised cost using the effediv8 intarast method. Derecognitlon of Ilnan¢lal liaknlitiès Firiancial liabilities are der9CL¥Jnised when the charity'y contractual obligations expire or are discharged or canlled. Employee bengfits The cost of 8ny unused holiday entillernent is recognised in the period in which the employee's serwtss arè recewed. Terrninats"on benefits are recogni5ed irnmediately as an 8xp&nsa when the charty is dernonstrably committed to temiinale th$ employment ol an employ8& or to pmvhle temination b8nafits. Retir•ment benefits The charity Makes d8fined contributions to ernpltsyees. personal pension plans on the basis that the employee is contributing at a d8fin8d level. Payments lo d8fined contribution retirement benefit schemes a charged as an expense as they la11 due. 18-
SHETLAND ISLANDS CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2026 Income from donatlong and 18gaci•s UnrostTiCted funils 2026 Unrestrlcted funds 2025 Donations and gifts 1CO,399 Incom• from charltsble activitl•s Unr•$trlcted Re$trl¢ted lunds funds 2026 2026 Total Unrestrlcted Restricted fvnds fund5 2025 2025 Total 2028 2025 Grants re¢eivabl• Shetland Charitable Trust CitiZ8ns Advi Scotland Shetland Islands Council Other grantslfunding 335,000 87,253 147.652 335.0 107,983 147,652 2,694 286,000 90.676 169,144 27.223 286,000 111,760 169,144 28,448 20,730 20,884 2.694 1,225 23.424 569.905 593,329 22,109 573.243 595,352 Income from charitable aCtiVe5 for 2025 relates to grants r8cèived. Incom• from Investments Unrostrlcted Unrestricted fund8 fund5 2026 2025 Int8r8St receivable 4,989 5,583 19
SHETLAND ISLANDS CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2026 Expendlture on eharltable activities 2026 2025 Diro¢t co$ts Staff costs Rents, rates and insuran Furniture and equipment Costs and hire Books, statv)nery and subscriptions Telephone and IT Postage and petty eash Trainin9, travel and meetings Misc expenses Recruitment C051s Advertising and promotions 359,472 824 2,(k85 15,301 18,216 1,386 11,639 454 1,177 1,029 397.652 1,809 1,234 10,038 18,345 1,304 11,849 7,462 1,771 923 411,583 452,387 Share of support and govornance ¢osts150• note 71 Support Governan¢8 161.919 21,068 134,13 30,559 594,548 617,009 Analysls by fund Unreslri¢tsd funds Restrict8d funds 959 593,58g 26,966 590,043 594,548 617,lY)g Trust8•S Three of the trustees lor any persons connected with them) reiVed £178 12025 - one ol the trustees r8caived £2551 for rgirnbutsement ol exp8nses from the charity during the year. Support costs allocated to aetlvttles 2026 2025 Basls of allocatlon Cor8 51èff CO volunteers Govem8nc8 Staff costs Volunteer 8xpenses Governance 155,838 6.081 21.066 131,323 2,740 30,559 182,985 164,622 -20-
SHETLAND ISLANDS CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2026 Support costs allocated to &ctlvltle$ Iconllnuedl 2026 2025 Governanc• eosts ¢ompris•: Awlit fees Bookkeeyng SeN1$ Board and Annu81 Report exp8nses statutory aecounts preparation 13,536 3,047 763 3,720 15,264 7,718 1.673 s.)4 21,066 30,559 employ8•s The average monthly number ol employees during the year was.. 2026 Numbor 2025 Number 13 14 Employment costs 2026 2025 Wages and salaries Social security Costs other pension costs 437,726 45,713 31,871 454.924 40,133 33,918 515,310 528,975 The wer8 no employees whose annual remuneration wa5 rn0 than £60,000. Remunoratlon of kèy mano9ernent personnel The remuneration ol key management personnsl was as follows.. 2026 2025 Agggate compensation 107,419 100,989 The key management parsonnel of th8 charity comprise the trustees. th8 manager and as8i5t8nt managers K8y management personnel had expenses of £797 to be reirnbursed for this y&ar12025'. £3231. Trustees, expenses are disdosed al not8 6. 21
SHETLAND ISLANDS CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS {CONTINUEDI FOR THE YEAR ENDED 31 MARCH 2026 Taxation The charity is ex8rnPt from lax on incotne and gains falling within Chapter 3 Part 11 Corporation Tax Act 2010 or section 256 of the Taxation ol Chargeable Gains Acl 1992 tts the extent that these are applied to its charitable objects. 10 Debtors 2026 2025 Amounts falllng du8 wlthln on¢ year- Prepayments and accrued incomè 55,557 19,001 11 Cr•dltors: amounts lalllng due with4n one year 2028 202S Trade creditors Other tayation and Social security Other Creditors Ac£rua15 and deferred incorne 2,011 11.368 1.539 17,100 7,590 9,930 2,715 16.500 32,018 36,735 12 Restriet•d funds The restricted funds of the charity comprise the un8xpended balances of donations and grants hèld on trust subject lo speafic conditions by donors as tts how they may b8 used. At 1 April 202$ In¢omlng resources R8sour¢es expended Transf•rs At 31 March 2026 SCT Core Core Restricted SIC D8bt Finanee Pat18nt Advice & Support Service Money Talk Plus Pension wise So¢ial Policy Bankruptcy Fees Money Advi Fairer Sheuand Consurn8r Support Neork Coastal CommuDity'es Funding SIC Covid Recov8ry SIC 151ands Cost Crisis 335,000 6,133 118.000 1296,7391 138,2611 38.261 19,0401 5,191 49,585 1108,9601 goo 8,167 26.703 47,394 17,7711 128,6381 148,5091 1,296 65 1,115 17,109 260 12,443 8,687 3,521 17,109 300 12,443 8,887 3,521 40 16.008 12,5(M) 121,9921 111,9271 171,0531 5,984 11.1771 18,7921 79,845 129,675 569,9)5 1593.5891 112.9851 93,006 -22-
SHETLAND ISLANDS CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2026 12 Restrlctgd funds Icontlnuedl Prnvlous year. At 1 April 2024 Incomlng resourees R•sour¢es ?xpended Transfers At 31 March 2025 SCT Core Core R85tricted SIC Debt Finance PatientAdvic8 & Support Service Money Talk Plus P8n5ion wise Social Policy Bankruptcy Fees MoneyAdvice Fairer Shetland Utilits-es Projed Consumer Support Network Coastal CoTllmunitie$ FundirKJ SIC Covid Recovery SIQ 151ands Cost Crisis 294,205 1307,8461 13.641 113,6411 17.6041 18.832 5.191 118,000 1110,3961 457 7,8 25,311 48,536 2.000 17.5251 125,3111 148,0721 900 651 15,109 260 12,443 8,687 113 6,133 1,115 17.109 260 12,443 8,687 12,6121 138,3421 148,1841 11,7551 3,521 27,223 50,0 11.119 14.2101 110,5621 2,998 92,162 79,845 157,845 573,243 1590,0431 111,3701 129,675 -23-
SHETLAND ISLANDS CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS ICONTINUED) FOR THE YEAR ENDED 31 MARCH 2026 12 R•strl¢tod funds {Continuèdl Th8 core adm se1 provid&S by Ihg bureau is fundèd by Shetland Charitable Trust ISCT) In addits.on to funding core bureau costs and providing support lor volunteers to provide generalist advi, SCT also provide some funding for speci81ist advice in benefits, debt and energy. and 5UPPOrt thè buaU to make advi accessible. Five years of SCT funding has been secured to 31 March 2030. To meet demand. additional specialist advi and support on social seeunty benefits, debt and money managetnent, and energy issues ha5 been funded Sin 2016 through funding from Shetland 151ands Counal ISICI. Th8 current SIC funding term ended on 31 March 2026 and the continuation ol servi$ were 3e¢ured through a new 4 y88r contract wbth the SIC lo end 31 March 2030 The local authority has provided adsib'onal funding to the charity lo help meet th8 signfficant growth in demand for advi a$ a result of conts"nuing rises in the cost of living and energy provision. Frorn January 2023. SIC have provided 2.5 years, funding lo support generalist advi and income m8ximisalion advi. This funding end8d on 30 June 2025. The SIC also awarded the bjreau 3 years, fvnding from April 2023 to sustain and adapt services to meet the ongoing demand for advi in the aaS ol client tn"ag8, enargy and benefit advKe, and lo build resilienc8 in thè organisation. This funding 8nded on 31 March 2026. utilising its designated match funding reserva 8St8blished in 2022, the charity was able lo secur8 3 yèars, funding through Coa51al Cotnmunities to relain the Energy Advi58r who had been funded by Energy Saviros Trust. From January 2023. Coastal Communities funding has been used for the delivery of eommunity-based 8n8rgy and benefits advi. Coastal Cornmunities provides 71% funding with the bureau r8quir8d to provide Match fundin9 for the remaining 29%. This funding ended on 31 December 2025. A transfer of £5,984 was made from the Designated rnatching fund to the Coastal Communitie5 Fund in th8 y8ar. Th9 chartty also provides a number of through national contracts secured by Citizens AdvKg Scotland. In 2025126. th85è were the Patient Advic4 and Support S8rwc8 IPASSI which offers independent advi and support to pat18nt5 wishing to make a complaint or rai88 concerns about NHS Se9,. the Money Talk Plus project which has been u$8d to part-fund triage so that dient enquiries can b8 d82lt with rnore effedively and also to provide support with disability benefit applirAb"ons," and the Pension Wise Servi which is a free and impartial Sgrwce that helps people understand their pension options. This ended on 31 March 2026. In line with funding agreem8nts the charity is pemitted to relain a g8n8ral reserve for the SIC Debt Finan and SIC Covid Recovery Accordingly transfers amounts'ng to respectively £9.040 and £1,117 were made to unrestricted funds. The balan ol the SIC Islands Cost Crisis funds of £8,792 was used to match-fund finan & governanc8 expenditu. The Social Policy fund relates to funding rec&ved Citizens Advic4 Scouand and i¥ ra5tricted for usè in line wth CAS social policy aims Ifor income rnaximisation, debt and energyl. The Money Advi and Fairer Shetland funds relate lo fvnding originally received via Shetland Islands Council and is restricted for use in lir with a¢tivities related to Money Advi. The Consumer Support Netsvork funding is restrid8d funding originally reiVed from DTI via Trading Standards and will be used in line wth acts'vities related lo Consurner Support. -24-
SHETLAND ISLANDS CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2026 13 Unrostrl¢ted funds The incorne funds ol the charity Include unrestrictad funds, out of which the trustees have set aside designated fund5 lor spec4fic putP05es.' At 1 April 2025 In¢omiEhg ro$ource$ Resour¢es 8XPonded Transfers At 31 March 2026 Unrastricted gen8ral fund D851gnated redundancy Costs D8signaled conts"ngency Designated IT and rernotg working Designated matching fund Finance and governan¢9 Designated Local Core Funding Deficit 81.286 69,344 99,750 128,812 7,879 166.5861 12,5881 125,5651 151,391 66,756 74,185 10,000 73,151 15.0001 557 8,838 5,000 73,708 18,8381 103.329 103,329 333,531 128.812 19591 12,985 474.369 Prevlous ytar.. Al 1 April 2024 Incoming rèsources Resource$ expended Transfers At 31 Mareh 2025 Unrostricted g8neral fund Designated redundancy costs Designat8d contrngenoy Designated IT and r8rn0tè working Desi9n8ted matching fund Finan and governance 75,559 82,764 87,500 27.692 15611 121,4041 6,580 12,250 81,286 89.344 99.750 10.QCK) 85.612 10.000 73,151 112.4611 26,405 126,4051 321,435 27.692 126.9661 11.370 333,531 -25-
SHETLAND ISLANDS CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2026 13 Unre8trlcted funds Icontjnuedl It is necessary for the Bureau to build up and maintain a reserve of unrestricted funds to enable the charity lo meet its commitments,. to cope with known risks," to repla IT equipmen( to provid8 match funding for ext8rnal funding bids, and to wpe with unfor&58en need for funds. The Bureau therefore has recomrnendèd seven categories ol Unrestrictsd Reserv85 With thè target value ol Ih8sÈ rèsarvas being calculated as Set out b810w". 1. Unrestri¢tsd General Rerves to cover unforeseen emergency costs based on 3 months operating costs axcluding costs covered in 2 above. 2. Designated Redundancy Costs Re58tva to ènable the bureau to meet its legal comrnitsH&nt tts p¥ staff redundancy costs should tt)e need for redundancie$ arise. 3. DesKJnated Contingency Re58r to cover the costs 013 months of actual cora èxpenditure.. long term senior staff abs8nee cover,. project funding at risk of not being reIVed., and funding to ¢ov8r bid writing. 4. Designated IT Replacement Reserve for additional computer equipment and other items for staff and volunteers to enable them to 8ffectively deliver the servi. 5 Designatèd Match Funding Resepffj to provide match funding for bids to extemal ftJnd8rs in ne with thè revi8w of service needs and the resulting business resource plan. This match funding has been used cver the 2023-2025 pericA to part fund the Coastal Communities project and the 8hort-term Finance and Govemance P05t. 6 Financ8 and Governance funds part lime Finance and Governan Manager post, whith provides a dedicaled resourr? to rnanage tt)e growing workload relating to finanaal reporting and organisalional compliano. 7. A designated local core funding deficit reserv8 has baan sèt up to account lor the difference in grant fvndin9 and adual budget costs OV6rthe current period of fvjnding to 31 March 2030. Reserve fund levels will be assessed and -CalCulated annually as part of the preparation ol thè bureau's annual accounts. Reserve funds will be effectiV81y recordedldocumented and where possiblè placèd In interest eaming accounts subject tts the BUau,$ financial procedures. This policy will be rewewed annually as part of the bureau's annual review of financial procedures. 14 Analysis of nèt ass•ts b•tween fvnds Unrestrl¢ted funds 2026 Re$trictsd fund# 2026 Total 2026 At 31 Mareh 2026- Currènt 8ss•tsllliabilitiesl 474,369 93,OC6 567,375 474.369 93,006 567.375 Unrestricted funds 2025 Restricted funds 2025 Total 2025 At 31 March 2025.. Currgnt 8s8etsllliabilthtrsl 333,531 129,675 463,206 333,531 129,675 463,20e -26-
SHETLAND ISLANDS CITIZENS ADVICE BUREAU NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2026 15 Flnanclal ¢ommilments, guarantse8 and contlng•nt Ilabllllles There ar8 contingent liabilities to pay back any grants rec8ived il condits'ons are br8achad. The grantors rnay also ask for rnonèy back il they d8em too large a surplus has been rnade. The directors consider that it 15 impracticable to value these corits"ngent liabilitie$. 16 Evtnts after the reporting date Durir@ May 2026, Shetland 151ands Citizens Advic8 Bureau have been awarded an unrestricted three y88r grant tolalling £105,000 from The RotrtsOn Trust 17 Cash gen•ratsd fromllabsorbèd by) operatlon8 2026 2025 Surpluslldefcitl for the year 104.169 116,0741 Adjustments for: Inv85tment income racognised in stalernenl of finan81 activities 14,9891 15,5831 Movements in worklng capitsl: Iln¢reasel in debtors ID&creasellincrease in creditors IDe(*easel in def8rred income 136,5561 14,7171 13,1991 10.743 112,5001 Cash 9en8rated from11aOrb0d by) operatlons 57.907 126,6131 -27-