CRAIGOWEN HOUSING ASSOCIATION LIMITED
HAIRMAN'S FOREWORD
For the 8ar endèd 31 March 2024
I have great pleasure in presenting the annual report and accounts for Craigowen Housing Association for the
year ended 31 March 2024.
Craigowen Housing Association was established to provide and maintaln houslng accommodation for people
with learning disabilities and for those who care for them. along wilh their families. We have 38 properties, 36
of which are located within the three Camphill Communities in North8rn Ireland.. Glencraig, Mourne Grange
and Clanabogan, and 2 in Holywood. All offer a distlnct and caring ethos of shared living for which the
Camphill Communities are renowned.
Durlng the course of the year we have ￿freshed our 8oard and welcomed 4 new Members: Chrls Thompson,
Geoff Hill, Gerry Mccann and Kim Johnston. It is with regret that 4 of our longest serving Members have
fulfilled their tenure and are rets.ring at the AGM. Nigel Carson. Ann Watt, Anne Smyth and Peggy Woods each
served the Association diligently for over 9 years. Their commitment, know18dge and experience cannot be
understated and the Association is in a very good place thanks to their efforts and dedicatlon.
We are clearly a very small Housing Association and our only source of Income is from the r8nts collected
from the people who live in our accommodation, our Villagers. The nature of our housing stock and the need
to ensure that it meet5 the specific needs of our Villagers provides us with a number of challenges, not leasl of
which is the need to set rents that are fair and affordable, but which provide sufficient income to fulfil our
ongoing maintenance obligations. The Association has an established rent strategy agreed with each of the
Communities and this ensures that rent charges are clearly set out equitably across each Community.
Although th8r8 have been cha118ng8S to service provision during the past year due to the well-publicised cost
Increases and difficulties in retaining skilled contractors, the Association was able lo deliver its extensiv8
planned and cyclical maintenance programme in full. In total we invested £409,192 on capital improvement
and on p18nned and cyclical maintenanc& programm8s in the course of the year. Some 46 projects were
completed and material improvement made to the quality of Villagers, homes across the Camphill
Communities.
The Board closely monitors the response times and quality of our response maintenance op8rations. In the
course of the year we invested some £176,009 (£131,144 in 2022-2023) in responding to emergencies and
the need for routine repairs. We have sel time targets for completion of these categories of repair. and l am
pl8as8d to r8POrt that all our targets have b88n surpassed. We understand the priority that is attached to a
good responsive maintenanc8 service by our Villagers and we will continue to work hard to maintain our
S8rvic8 to these very high standards.
During the year the Board set up a sub-group to consider the Strategic direction of the Assoclatlon and plans
are in place to consult wlth each of our stakeholders to ensure we develop a comprehenslve strategy to
continu8 to meet the needs of our Villagers.
A Hamilton Chairman
Date: 26 June 2024

CRAIGOWEN HOUSING ASSOCIATION LIMITED
REPORT OF THE BOARD
For the
ear ended 31 March 2024
Th8 Board is pleasad to pr8s8nt its Report and th8 Financial Statements for the year ended 31 March 2024.
Principal Activity
The principal activities of the Association are to provlde housing and related amenities for adutts who have
learning disabilities, and the staff caring for them and their dependents. The Association owns 24 properties;
with 6 located in Camphill Community Glencraig, 10 in Camphill Community Mourne Grange. 6 in Camphill
Community Clanabogan and 2 in Holywood. The Association also manages 14 properties which are leased
from Camphill Community Trust (Nl). Housing management services at all propertiès ar8 carried out by the
relevant Camphill Community who are the Managing Agents. The Association aims to provide good quality
accommodation with proper levels of maintenance and investment over the long term at affordable rents.
Status
The Association is a registered society under the Co-operalive and Community Benefit Socleties Act
(North8rn Ireland) 1969 (Ref IP 174> and is a Registered Housing Association.
The Association is recognised as a charity by HMRC {Ref X01015) and became registered wlth the Charity
Commlsslon for Northern Ireland on 6 July 2017 (Charity Registration Number- NIC 106082)-
The Board
The Board meets regularly throughout the year and ha5 four sutFcommittees with specific responsibilities for
finance, audit and risk, strategic direction. staffing and Board refreshment. There were nine Board meetings
during the course of the year and the attendance was as follows:.
Mernber
Attendances
Membershlp of Sub-committ008
N Carson
E Dixon
Asm
Awatt
M Woods
S Clements
A Hamilton- Chair
R Buchanan
PFar
BR, SD
BR, SD
SRC, BR
SRC
FARC, SRC, SD
FARC. SRC
FARC
FARC
SD
FARC
Retired 211212024
an
C Thom
G Hill
K Johnston
G Mccann
son
CO-O
CO-O
CO-O
C(Fo
led 2411012023
ted 2511012023
ted 2110212024
ted 1311212023
SD- Strategic Direclion sub-group
FARC- Finance. Audit & Risk committee
SRC Staffing & Remuneration committee
BR - Board refreshment suWroup
Each year one third of members retlre by rotation and are eligible for re-election.
Secretary
W Mccreight.

CRAIGOWEN HOUSING ASSOCIATION LIMITED
REPORT OF THE BOARD
Cont'd
For the
ear ended 31 March 2024
Governance
During the year the Board continued with improvements in corporate governance. These improvements
include: appointment of an external Consultant to conduct a Board Governance Review, additional Board and
staff training, the ongoing review of risk management, ongoing review of policies, and continued compliance
with Dfc regulatory standards. The Board created a Su￿roUp to develop the procass of Board refreshment
and this process has led to the recruitment of 3 new Members in the year under r8Vi8W With a possible 2
further new Membèrs planned to join in 2025. The Board has adopted a phased approach to refr8shment
ensuring that corporale know18dge is retsined and th8r8 is a seamless integration of new M8mb8rs.
Impact of Covld -19
During the year, the impact of the Covid 19 pandemlc has reduced substsntially but as with all other Housing
Associations and many busin8SS8s we have experienced the challenges cau58d by increases in material
costs and pressures in sourcing skilled and experienced contractors. Nev8rth81ess, we have been able to
work with our suppliers and contractors and fully provide the level of $8rvice required.
Malntenanco
The Assoclation has Strengthened its in-house malntenance team with the full-time employment of a second
experienced maintenance officer and continues to provide funding to the 3 Camphill Communities for
maintenance officer on each Camphill site. The provision of rnaintenance services, which was brought fully
under the control of directly employed CHA staff from April 2023. is operating very efficiently as evidenced by
the excellent key performance indicators reported. The Board is confident that this change will conlinue to
benefit Villagers and provide greater value for money.
The Board has continued with its extensive Planned maintenance programme and met all budget targets for
this in the year.
R88ponse Malntenance Perforniance
Year ended 31 March
2024
689
Year ended 31 March
2023
715
Target
Total number of repalr lobs
/0 of emergency repairs completed in
24 hours
Vo of urgent repairs completed in 4
days
99%
87Vo
94Yo
73Vo
80Vo
Yo of routine repairs completed in 20
days
900/0
77%
80Y.
The Association has significantly surpassed all its targets set for response maintenance performance.
achieving an overall completion of 930kn against a target of 80°￿. The performance for emergency repairs was
exceptional with 99 % of emergency and immediate ￿paIrS being completed on time.
Finance
The Board has approvod robust finanGial olan5 to ensure that its Gharitable aimf aro gGhievabl¢ qnd
sustainable in the long term and continues to review and s¢rutinise monthly and quarterly finanGial reports.

CRAIGOWEN HOUSING ASSOCIATION LIMITED
REPORT OF THE BOARD
Cont'd
For the
ear ended 31 Mar¢h 2024
Staffing
The Board believes that the optimum staffing level is four members of staff: General Manager. Finance Officer
and two Maintenance Officers. The Association currently retains thi5 stsff complement.
Tenant Partlclpatlon
Tenant participation remains a crucial element to th8 servlces provided by the Association. Th8 Tenant
Participation Strategy is continually monitored to ensure tenants are involved in the design, d81ivery and
continuous improvemenl of services. Tenant satisfaction survey5 are r8gularly und8rtaken with a
comprehensive survey across all 3 communities having been undertaken in July 2023.
Rlsk Management
The Board has carried out a review of major risks to which the Association is exposed and put in place
systems and controls to mitigate the effects of these risks. This includes an assessment of the implications of
kay risks if th8y are not managed appropriat81y, th8 controls in place to manage the identified risks and the
identification of further actions planned to minimise the risks. This system has been in place during the course
of the year under review and is regularly review8d by the Finance, Audlt and Risk Committee and made
available for Board revlew at each Board meetlng. Durlng the year the Internal Auditors undertook a
comprehensive revlew of the Assoclation's Risk management procedures and concluded that the existing
systems were sound and provid8d satisfactory assurance to th8 Board.
The Association has a150 contlnued with Its programme of revlew of existing policies regarding Finance and
Risk Management. Health and Safety, Property Maintenance and Dev81opm8nt and Employment and
Communication.
Results and Financial Rgview
The Statement of Comprehensive Income shows that the Association generated £1.460,898 (2023
£1,002,730) of income from collection of rents, Special Needs Management Allowanc8 and amortisation and
Incurred expenditure of £1,483,891 (2023 £1,073,188) on the maintenance and management of its
properties, incurring an overall deficit of £198.027 (2023
£59.725) in the year after accounting for
exceptional non-recurring expenditure of £200.000. At the balance sheet date, the Association had total
r8S8rv8s of £2,100,721 (2023- £2,298,748) includlng revenue reserves of £1.036,036 (2023 - £1,234,063).
The Association continues to carry out a programme of maintenance and r8pairs lo its properties and the total
expenditure for the year was £412.905. with a further £86,148 of additions made to properties.
Golng Concern
After making enquiries. the Board has a reasonable expectation that thè Association has adequate resources
to continue in operational existence for the foreseeable future. For this reason, they continue to adopt the
going concern basis in preparing the financial ststements.

CRAIGOWEN HOUSING ASSOCIATION LIMITED
REPORT OF THE BOARD
Cont'd
For the
ear ended 31 March 2024
Statémènt of Board Members, Responsibllitlas
The Cfroperative and Community Benefit Societies Act (Northem Ireland) 1969 and registered housing
association legislation require the Board to prepare financial statements for each financial year which give a
true and fair view of the stale of the affairs of the Association and of the surplus or deficit of the Association for
that period. In preparing these the board is required to:
Selèct suitable accounting policies and apply them consistently:
Make judgements and estimates that are reasonable and prudent.,
Stale whether applicable accounting standards have been followed, subject to any material
departur8s disclosed and explained in the financial statements; and
Prepare the financlal statement5 on the golng concern basis unless it is inappropriate to presume that
th8 Association will continu8 to OP8rate.
The Board is r8sponsible for keeping proper accounting records which disclose with reasonable accuracy at
any time the financial position of the Association and enable it to ensure that the financial stataments comply
with the Co-operative and Community Benefit Socielies Act (Northern Ireland) 1969 and the Registered
Housing Associations (Accounting Requirements) Order (Northern Ireland) 1993. It has general responsibility
for taking reasonable steps to safegu8rd the assets of the Association and to prevent and detect fraud and
other irregularities.
Internal Control
The Board has overall responsibility for the Association's systems of intemal financial control and for
reviewing th8 8ff8Ctiven8ss of Ihe systems. Such systems are design8d to manage rather than eliminate the
rlsk of failure to achieve business objectives, and can only provide reasonable, and not ab501ute assurance
against material misstatement or loss.
The process for identifying, evaluating and managing the significant risks faced by the Association is ongoing.
The Board has reviewed the eff8cliveness of the Association's systems of internal control, this review has
included the commission and participation in detailed review of existing internal control procedures and the
business risks faced by the Association.
The key elements of the system which the Board has established to provlde effectlve Internal control include:
Th8 8Stablishment of a Finance, Audit and Risk Commlttee whlch regularly reviews th8 overall financial
position and lh8 key risks facing the Association.
The Committee updates the Board regularly on its review of matters re18ting to intemal control and
reports from the internal auditors.
Detailed budgets are prepared which are reviewed In detsil by the Committ88 and approved by th8
Board. with appropriate action taken vthen variances are identif18d.
The estsblishment of a system of KPI'5 to monitor monthly performance of the provision of maintenance
services.
The Board maintains responsibility for overall strategy and the approval of all major expenditur8.

CRAIGOWEN HOUSING ASSOCIAnoN LIMITED
REPORT OF THE BOARD
Cont'd
24
Stat•m•rt ol DIKlo8ur• of Infomiallon to Audltor8
So far as each of the mernbers of the Board is aware:
The￿ 1$ no relevant Informatlon of whlch the Association's auditors are urnawar8', and
They have tsken 811 reasonable steps thal they ought to have taken, as members of Ihe Board. to
make themselves aware of any rel8vant audli Informatlon and to establish that the Associalion's
audit￿8 are aware of that Infom)ats'on.
Audit¢)r8
The Board has appointed GMCG BELFAST a¥J the A$8o¢Éation's audltor8.
This report was approved by the Board on 26 June 2024 arrfl slgned on118 behall by:
A Hamllton
Chalrman
150 Holywood Road
Balfast
BT4 INY