2023-03-31-accounts

COMPANY REGISTRATION NUMBER: N1071940 CHARITh REGISTRATION NUMBER: 104640 AGE NI Company Limited by Guarantee Report and Financial Statements 31 March 2023

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Page Trustees, annual report (incorporating the directorfs report) Independent auditorfs report to the members Statement of financial activities (including income and expenditure account) 56 60 Statement of financial position 61 Statement of cash flows 62 Notes to the financial statements 63

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 age NI 3 Lowercrescent BelFasL BT7 INR t.. 028 9024 5729 info@dgei)i.org W￿￿.agen1.Or9 Lov¢ iat•r life A Foreword from our Chair and Chief Executlve It is wth pl8asure that we are presenting the Trustees. Annual Report for 2022123. This report highltghts how Age Nl has L¥Jntinued to help thousands of older people. Ihgir families and carers through its areas of sgrvic8 delivery and engagement aCt￿￿"eS. This financial year was 8 year when we were starting to emerge from the Covid pandemic and diligently worked to consider ways to resume fa¢e-ttFface service delivery. iyhere possible, min£lful of our beneficiaries sotne (rf Nvhom were Still anxious about return to physical sellings. We had the opportunity to implement crtjr Covid 8usiness Rècovery Plgn. and are pleased lo report that il has n(xY concluded. and we are Cu￿entlY delivering all of our services and projeds as intendod. We are delighted to report that ive CA)nduded the year in a solid financial position. as we continue lo su(Lessfully deliver ts our beneficiaries. We hope you ènjoy rèading our Trustees Annua5 Report and wish to highlvaht a faw kay areas.. The new Age Nl Strategy12022-2025). repo￿ry on how we ve delwered in the fir51 rin8ncial year sin¢0 its launch and how the charty has delivered against our new strategic pillars. We are extremely proud that we continued to provide high quality support to older people through our Advice. Care and Wellbeing Services. The table on Page 6 provides a summary of all of the services ive re provhling. and our innovative Wellbeing programmes developed and delivered within this financial year. The Impacts and Case Studies provided against each ot our Objects, provide evidenrE of how Age Nl rs providing and delivering quality services. to piomote the wellbeing of oldef people. aligned to wr vision. vthich is a sorAety in which we can thrive as we age. We wish lo thank all our (x>llèagues in the v(4untary, (xxnmunity, public and private sectors as i¥ell as our funders. vdunleefs and donors for your collaboration and support. We look forward to (x)ntinuing our workn.ng partnership wtth you in the coming years. Yours sincerely 'e Dr Raymond Mullan OBE Age NE Chair Linda Robinson BEM Age Nl Chief Executlve 41LIs. INVESTORS IN PEOPLE

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 The trustees, who are also the directors for the purposes of company law, present their report and the financial statements of the charity for the year ended 31 March 2023. Reference and admlnistrative details Registered charity name AGE NI Charity registration number 104640 Company registration number N1071940 Principal office and Registered office 3 Lower Crescent Belfast 8T7 1NR Tel: [phone] Website: www.a eni.or The Trustees Dr Raymond Mullan OBE Mrs Patricia Davey Mr Patrick Mullan Mrs Sarah Brady Mr Trevor Dillon Mrs Teresa Dunlop Ms Kathy Graham Dr David W.S. Law Mrs Aislinn McBride Ms Hilary McDowell Dr Roisin McLaughlin Mr Paul Moorhead Mr Patrick Mullan Mr Ken Simpson Mr Edward Smyth Mr David Trelford Ms Ann Murray Ms Marie Heaney Ms Christine Magill Ms Corey McNutt Chair Vice-chair Treasurer Trustee (Appointed 14 De￿rnber 2022) Trustee (Resigned 30 April 2023) Trustee Trustee (ReS￿ned 10 May 2022) Trustee (Resigned 20 June 2023) Trustee Trustee (Appointed 14 December 2022) Trustee (ReS￿ned 28 September 2022) Trustee Trustee Trustee (ReS￿ned 31 March 2023) Trustee Consultative Forum Trustee (Resigned 22 June 2023) Consultative Forum Trustee (Appointed 23 June 2023) Co-opted Trustee (Appointed 7 August 2023) Co-opted Trustee (Appointed 1 September 2023) Co-opted Trustee (Appointed 1 September 2023) Auditor Moore (N.I.) LLP Donegall House Donegall Square North Belfast BT15GB

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Investment Bankers Evelyn Partners The Linenhall 32-38 Linenhall Str￿t Belfast BT2 8BG Solicitors Edwards & Co. Solicitors 28 Hill Street Belfast BT12LA Worthington Solicitors 24-38 Gordon Street Belfast BT12LG Cleaver Fulton Rankin 50 Bedford Street Belfast BT2 7FW Bankers Danske Bank Donegall Square West Belfast BT16JS

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 BACKGROUND TO AGE NI Purpose ofAge Nl Age Nl is the voice of older people in Northem Ireland. Our charity's purposes, as set out in the objects contained in the charity's Articles of Association, are to promote the following purposes for the benefit of the public andlor older people.. Preventing or relieving the povety of older people. Advancing Education; Preventing or relieving sickness. disease or suffering in older people (whether emotional, mental or physical)., Promoting equality and diversty. Promoting the human rights of older people; Assisting older people in need by reason of ill-health. disability, financial hardship, social exclusion, or other disadvantage. and Such other charitable purposes for the benefit of older people as the TrUSt￿S may from time to time decide. The outcome of this being the promotion of the well-being of older people. Our vision is a society in which we can thrive as we age. Our mission is to help people enjoy later lrfe by ensuring that their voice is heard and their rights are upheld. We are at the forefront of change, enabling older people to have a voice and to remain independent, supporting those who need help in our society and inspiring people to thrive as they age. Context of Ageing in Northern Ireland: Living in an ageing society We are living in an ageing society, with the Northem Ireland population ageing at a faster rate than the rest of the UK. It is estimated that, by mid-2028. there will be more people aged 65+ than childrenlyoung people under 15 years. While people are living longer, there remains a significant gap belween life expectancy and healthy life expectancy. Life expectancy for males is 78.4 years and 82.2 years for females. Healthy lrfe expectancy is 60.6 years for males and 62.7 years for females. Recent census figures indicated that 326,500 people in Northern Ireland were 65+ (17 % ), an increase of 24 % Sin￿ 2011. Census figures also revealed that 56.8 % of people aged 65+ were living with long temi health problems or disability, with 6.41 % people aged 65+ indicating they provide more than 50 hours of unpaid care per week. While the percentage of carers is likely to be an underestimate, as older people do not always identify as being a carer, the census has highlighted that the intensity of caring provided has increased since 2011.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Rising cost of livlng and energy costs The proportion of pensioners in relative poverty has risen to 16 % in 2021-22. compared to 130/0 in 201 ￿2021. Despite older people being entitled to a range of means tested benefits designed to increase their income, many do not claim because they are not aware they are eligible for beneffts. have concerns about the prO￿5S and their privacy, andlor may be reluctant to ask for help. Older people can expect to face many signfficant events in later life, creating new financial challenges, such as bereavement. paying for care, or meeting new needs due to changes in their health. Research indicates that 28% of those entitled to Pension Credit do not claim it Rising cost of living and energy costs have made older people increasingly fearful and anxious. Older people, who may have been getting by or managing on a modest pension income are not in a position to absorb the impact of accelerating energy and other costs. Government support is vital to provide some relief to older people and other vulnerable groups during this time of Un￿rtainty. Covid-19 impact Older people continue to bear the brunt of the impact of the Covi(k19 pandemic. Groups of older people were not able to come together, as they would prior to Covid-19, to share concerns, identify actions that are required, build solidarity on issues that matter most to them and to have their voices heard. For many older people, Covid-19 is associated with oss - at an individual level. but also in having a sense of purpose. of being active in local communities - as civic leaders and as the "glue" that holds cornmunities together. This has increased levels of loneliness and isolab'on experienced by older people. As we emerge from the effects of the pandemic, there is anecdotal eviden￿ that older people's groups, particularly those organised by and for older people have not returned. In addition, some older people remain fearful about leaving their home and anxious about joining with others in group activities. Others may also have become less active and more frail, due to deconditioning and delayed access to diagnosis. trealment or care.

AGE NI Company Limited by Guarantee Report and Financial Ststements Year ended 31 March 2023 The services Age Nl directly delivered within this financial year continue to be affected by the pandemic and the associated guidan￿. The following table includes an explanation of the services we delivered and those which were delivered differently. We're delighted to report that we continued to deliver quality services to our beneficiaries, as we returned to a new normal, aware that some people are still anxious about retuming to physical settings. Service Description Advice & Advocacy The Age Nl Advice & Advocacy service provides free and confidential information and advice, on a wide range of issues including welfare benefits, communty care, housing and health. Our specialist advisors can provide a free benefft check to ensure that older people are aC￿ssing the beneffts they are entitled to. Every year our Advice Service deals wrth thousands of calls from older people in n￿d. Care Services Age Nl Care Services includes: Day cent￿ Care: Age Nl Day Centres provide an opportunity for activity and friendship for older people. Day Centres for older people (without dementia) include:

Ballynahinch Day Centre Skainos Day Centre, Belfast and rts outreach Dungannon Day Centre Anna House Day Centre, Dunmury Portaferry Day Centre Aghalee Day Centre, Craigavon Age Nl Day Centres which specialise in supporting older people with dementia are: Ballyclare Day Centre Castlewellan Day Centre Dungannon Day Centre Laurelhill Day Centre, Lisburn Anna House Day Centre. Dunmu Day Care has retumed to nonnal this year. wrth service users now back attending the ￿ntres. Domiciliary and Home Care (My Life My Choice}: Age Nl provides vital Home Care services to support hundreds of indtviduals in Northem Ireland who wish to stay in their own home. servI￿s may involve routine household tasks within or outside the home, personal care of the client and other associated domestic services necessary to maintain an individual in an acceptable level of health, hygiene, dignty. safety and ease in their home. Dementia Care Home Support Staff deliver a range of serrfices which include..

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023

Respitelshort breaks for families and carers Personal Care Support with activities of daily living Social inclusion Administration of medications Night sitting The flexibilty of this sep4ice allows the changing needs of a person to be met within the care plan. This person- ntred approach enables the individual to enjoy the comfort and Teassurance that as their needs change, so will the level of care provided. y Llfe My Choice: My Lrfe My Choice is an Age Nl care service providing tailored person-centred support to people who have been diagnosed wrth dementia, their families and carers in Belfast, in line with individual needs and preferen￿s. As part of the care service, the servic&user can: Continue to do the things they enjoy, take part in social activrties or leam something new. Meet new people and chat about things that are important to them. Be signposted to other sources of support and activities within their area. Be connected to Age Nl's Advice & Advocacy Service, get a free benefits check and find out what financial support, or other support. they may be entitled to. We also provide a range of tailored support to carers and family members, to help them support the service- user to live as they choose. Referrals to this service are through the Belfast Health and Social Care Trust. Residential Home Imeadowbank): Age Nl's residential care service is recognised as a model of best practice for people with dementia. Meadowbank Residential Home in Omagh is a registered care home for 25 older people wrth dementia. The home was opened in 1998 and was built based on the principles of good design for people wÈth dementia. The home is built with 2 houses of 8 resKlents and 1 house with 9 residents. Each house has its own social space fostering an intimate and friendly environment for its residents. Visiting has now retumed to normal. 'Check in and Chav telephone servlce The Check in and Chat telephone support Servi￿ involves trained volunteers. who are carefully matched with a service user and provides an opportunity for a friendship call on a weekly basis.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 First Connect The First Connect seN1￿ provides emotional and practical support at difficult times to older people by supporting them to be independent, feel safer and more secure in their home, and improve their quality of life. This Servi￿ helps to reduce social isolation, increase confidence, and improves access to local servI￿s. Building trust and confidence with older people. through a number of interactions is key to the success of First Connect, allowing more complex or hidden issues to be identified. This approach enables older people to take more control of their own lives and enjoy better emotional and physical well-being. Volunteers have been recrurted to the First Connect service, further enhancing the emotional and practical support provided to older people at a difficult time in their lives. Two counselling students remain on pIa￿rnent, supporting people living with low mood, low level anxiety, transitions in life. Living Well Moyle Living Well Moyle is a partnership between Age Nl. GP'S. the local council and health and social care organisations (HSCB, NHSCT, PHA), the local Communty and is about connecting people in a way that will promote wellbeing. The partnership supports people with chronic conditions to lead happier and healthier lives, by reconnecting people with activities in their community to help them pursue things that are important to them. Locality Community Navigators The Locality Community Navigatorfs role is to represent and support communitylvoluntary sectof organisations in the respective locality to work effectively with the Trust. and other statutory bodies in a partnership approach. The objective is to work alongside the existing organisations to identtfy and respond to local needs, build capacity and sustainabilty through community development approaches. They also keep the Northem Health and Social Care Trust okler people's directories updated. Local Community Navigators continued to support local groups with funding, capacity building and promotion of activities. This Servi￿ continued until 31 March 2023. Following a successful tender submission, a new model is now in place.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Memory Link The Memory Link Service provides information and support for oldei people who require a memory assessment. The seniice is delivered in partnership with the Northern Health and Social Care Trust. Older people attending a memory assessment are supported by a Memory Link Worker ahead of their assessment lo discuss the upcoming assessment and to ensure they have all the information they need. Following the assessment and diagnosis of dementia, the Memory Link Worker contacts the older person again to develop a support plan and signpost the person to appropriate servI￿s. From 1 April 2023. the Memory Link Service will be part of the Connect North programme within the Northern Trust. Staying Sharp Staying Sharp is a Ihree-year bespoke service. to support people living with mild cognitive impaiment in faCe-tc￿face and group settings. Our Head of Wellbeing Services identified a gap in the current support provided for people with mild cognttive impairment symptoms, which enabled Age Nl to establish this service in the Ballymena and the surrounding area. This Servi￿ is led by a part-time co-ordinator who has a cohort of five volunteers who inform and support Servi￿ users on nutrition, exercise and communFty engagement to improve healthy life choices. We are pleased to ￿port that we have received notification that funding has been awarded for one further year of Staying Sharp (from June 2023). Shared Lives Age Nl's Shafed Lives serrfice is specifically to support older people and offers a safe, welcoming, family environment where Host Carers share their lives, hobbies and community lrfe with them. Commissioned by the Department of Health and registered with RQIA, the Age Nl Regional Shared Lives servi￿ contract commenced in January 2023. The Shared Lrves Model is based around Shared Lives Carers who we carefully recruit, assess, vet and tfain to provide care for older people at the early stage of need. This helps to maintain their independence and connects them with their local community, reducing loneliness and isolation and supporting family carers to continue to provide care. Shared Lives Carers share their homes. family and community lrfe with older people in need of support. Initially the service is providing day support but will develop to offer short breaks and long-term care.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 In addition to Age Nl delivering the above key services, we have developed the following Wellbeing Services within this financial year, to improve the lives of older people in Nl: Ilbeing Servic6 Doscrlpllo Life My Wellbelng My Life My Wellbeing aims to improve the wellbeing of older people and older carers. The programme has commenced wtth two coordinators in place who will have a direct impact to 450 people in the Belfast Health & Social Care Trust and the Northern Health & Social Care Trust, as well as indirect impact to 2,000 beneficiaries through information guides, complimented by an awareness buikling programme wtth a digttal media reach of circa 100.000 over the next year. rer Suppurt prograrnmt This Carer Support Programme supports the mental health of older people and carers. It is funded by the Communty Foundation through the Department of Health Mentsl Health Support Fund and Carers. This funding enhances Age Nl's capacity to deliver targeted support through the provision of Information and Advi￿, online Health and Wellbeing programmes, opportunrties for peer support alongside a digital awareness campaign and is delivered within the Belfast Health and Social Care Trust area. ve MOK" Li)K MorE This project is aimed at tackling one of the most significant issues affecting the health and wellbeing of the older population: an increased risk of falls. The Move More Live More project is delivering three tiers of infomation, advi￿ and support to older people who are pre-frail, those who have experien￿ a fall, and those deemed by healthcare professionals as being at high risk of falling again. Participants will trial innovative new wearable technology. Age Nl has produced a healthy ageing guide and a six-week programme of health and wellbeing expert advi￿ and guided exercise, which is now being delivered via Zoom. We are currently delivering a pilot with older people in the SoLrthern Health and Social Care Trust area. We are engaging with other Trusts to deliver this ro ect in their area. 10

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 The consortium's lead technology partner, Taking Care is part of AXA Health, and is one of the UK'S leading providers of personal alarms Servi￿5. The programme will pilot a ground-breaking new smartwatch, which helps to reduce falls by recording data on daily pattems of movement, sleep and heart rate, to detect changes which can indicate an increased risk of falling. Age Nl is delNering Ihis project, as part of a consortium. including Technicare. the Public Health Agency. the Southem Health and Social Care Trust and Ulster University to improve the heatth and wellbeing of older people. 'Good Vibrations, (Movember) seeks to address the mental wellbeing needs of men aged 50+ across Northem Ireland, and aims to improve their health and wellbeing. The key beneficiaries of this programme will be the 7,900 Males 50+ directly impacted by the service delivery and 100,000 indirectly. It will be delivered in the following 3 tiers: Tier 1". Guidan￿ for 5,000 to improve emotional wellbeing and mental health through self-help. This includes Partner Awareness Campaign, Good Vibration Guides and l-connect (access to our mental health wellbeing platform) Tler 2: Support for 2,700 to access career and wellbeing freephone advice, online programmes and social prescribing services to connect them with their peers and local communities.. This includes freephone advi￿, Good Vibrations Wellbeing Programme Online, Career Review workshops and Social Prescribing {connecting people to community resources and support). Tier 3: Bespoke Interventions including Guided Conversations for 200 males 50+ with a Buddy Support option. This includes a mix of virtual. fa￿ to fa￿, telephone. peer to peer and volunteer su ort. 11

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 AGE NI STRATEGY Age NI Plan at a Glance 2022-25 age NI Common Purpose Age Nl enobi& ddef people to moke the very best of th8r live5 ond wks to creote o society thot truly volues. 9jpp￿tS and wdcomes them. A society in which we con thrive as we age. To hdp peokle to eni)y loter life. You motter . We CO￿ . T¢yJetlw we rrK]ke o differer￿e Vlslon Mission Values l Objertive I Priorities People Provide ond develop ql￿lItY services ond support to improve the independen and wellbeing of older people. By 2025, we will ve ￿ppOrted the wdlbwng and Indepe￿￿er￿ of more older rEople through o diverse ronge of hKJh-qLKtltty servi￿5 ond activities. Continue high quolity composgonote ond sofe servie delivery. Refine ar¥J test new models of 5ervKe delwery wh￿h meet the C￿nging denN)9rophic ond oddress isolotion ond lonebnes . Work ￿th portners to promote the benefrts of heoltty a￿l￿g ond oddre55 froilty. Identify tools to support people to help themselves to Fxomote independent living. y2025, wewll h driven forwjrd the age throLfjh troining. colloborotk ond of goomj proctKe. Increase wsibility and reoch of Age Nl in IcKal communitEs. Continue to support the deveioprrent of Age Sector Networks. fypport the development of oge friendly 09endo in WOTkploces ond communities. Prepare for our ageing demographic by creating an age friendty society. By 2025. we wll hove further prorrM)ted the v(#￿5 ond the rights ofokler peo￿ thr￿gh Ensure dder peo￿ ore reflected in Government prK)rities le.g. Progromme for Government). Secure o Loneliness Strotegy for Northem IrelorKJ. Influence Heolth & Sociol Core Reform. Progress odoption of GFS ￿00d5, Fociirfcies & SeNcesl le9i51ation. . Collect e￿den￿ on th]t mattefs most to older peoF4e e.g.. through LNed Exper1er￿e opprooch (loneliness frailty. etc). Protert ond pr¢)mote the rlghts of older people. By 2025. we wll h(we rther irNested in the talent of our team, leodeiship. techndogy ond engogerrEnL Recruit ond retoin tolented ond committed Trustees, stoff ond volunteer Ensure effective leoder5hip. Embed culture ond volues acros5 011 Wofk oreos. . Gw arKJ o sustawiaLle, dNerse rÉwwue th)se. Enhonce technology capx]bilitE5. Strerwjthen the role oTrJ influence of the Cor6ultotwe FcKum. . Increase c(kntM)rotNe wtth key stokehokieys. anlsa A professionoL sustainable, b*ll governed organis(rtiixi driven by the voice of ddef people. 12

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 OUR OBJECTIVES AND ACTIVITIES Our aims and objectives are inforrned by feedback from our stakeholders including the Consultstive Forum. Age Sector Ne￿orkS and our Age Nl team. We have developed four goals which determine what we do. These goals are driven by the priorities which older people in later lrfe tell us matter to them and ensures we focus our resources on delivering these goals: People. Provide and develop qualty services and support to improve the Independen￿ and wellbeing of older people. Places. Prepare for our ageing demographic by creating an age friendly society. Policy. Protect and promote the rights of older people. Progressive Organisation. Age Nl is a professional, sustainable. well-govemed organisation driven by the Vol￿ of older people. How We Assess and Measure our Success Age Nl has a comprehensive set of criteria and measures to assess successes of our work. Aligned to our new strategy, we have provided our KPIS for 2022-25, our perfonnance against the KPIS in this financial year and our Outcomes, which show how we're delivering the priorities against each pillar. Pillar KPI 2022-25 2022-23 Outcomes People Increase number of engagements from 1 Ook to 120k. Continue to deliver a range of high qualty, person- centred services - 6000 people. People enjoy better health for longer. By 2025, we will have supported the wellbeing and independence of more older people through a diverse range of high- quality services and activities. Older people can exercise Choi￿ and control over their lives. Number of people directly supported by Age Nl: 6000 people per annum. Establish new, regulated. Shared Lives service for older people. (Registered by April 2023) People access the best quality care in later life. Maintain wellbeing scores at 80 % and above. Identify key strategic partners to deliver wellbeing programmes with Age Nl and promote the healthy ageing agenda. Increase in number of older people reached. Improvement in quality of lrfe of service users and carers Increase in digital stakeholder engagement by 250/0. Continued partnership working across sectors. 13

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Pillar KPI 2022-25 2022-23 Outcomes Places 10 % Increased reach by age. gender and minority groups. Continue to promote the age friendly agenda, providing secrelarial support to Age Friendly Network. 4 meetings per annum. Age Sector Network partners are viewed as key leaders in their community influencing local decision making. By 2025, we will have driven forward the age friendly agenda through training, collaboration and sharing of good practice. To provide organisation support to ASN partners to further the ambitions of Age Nl. Continue to support development of Age Sector Networks, focused on building capacity and sustainability- 4 Age Sector meetings per annum. 20 % Increased in age awareness Iraining delivered by Age at Work. Develop and pilot Age Awareness training in Wofkplaces and businesses as social enterprise model. 2 workplaces per annum. Increase visibilty and reach of Age Nl in local communities. Pillar KPI 2022-25 2022-23 Outcomes Policy Influence Government and policy thinking. Distribute and analyse Lived Experien￿ 2023 survey widely to people we support and through Networks and Stakeholders. 700 responses. Ageism is reduced. By 2025, we will have further promoted the voices and the rights of older people through policy and engagement. Older people's rights are upheld. 700 engagemenupolicy infiuencing vol￿S heard by decision makers. . The contribution of people in later life is valued. As secretariat. organise 3 meetings of the All Party Group on Ageing and Older People. 3 All Party Group on Ageing meetings per annum. Strengthen role and influence of Consultative Forum. 4 meetings per annum. 14

AGE NI Company Limited by Guarantee Report and Financial Ststements Year ended 31 March 2023 Pillar KPI 2022-25 2022-2023 Outcomes Progressive organisation IIP Platinum accreditation. Progress action plan following achievement of Gold Award IIP. Assessment January 2024. • The voice of older people influences what Age Nl does. 70 % positive staff engagement. By 2025, we will have further invested in the talent of our team, leadership, technology and engagement Age Nl is a great place to work and volunteer. 1000/0 maintenance of regulated seplices to RQIA standards. Mental health and wellbeing Action Plan. Implemented by September 2023. Age Nl demonstrates how it has changed people's lives. 2 year financial strategy. Effective and strategic use of reSoUr￿s. Year 2 of the Financial Strategic Plan- April 2023. Age Nl operates as an integrated charity. Approved Audited Accounts and Management letter. Age Nl is properly resOUr￿d to deliver its plans and activities. Maintained Charty Commissionlcompanies House compliance. Age Nl is effectively led and govemed. Mixed economy income generation. 99 % uptime technology capabilities. Enhan￿ IT capabilrties. Cyber Essentials Plus Certification achieved. Renewed annually - September 2023. 15

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 ACHIEVEMENTS AND PERFORMANCE 202212023 In 202212023 with support from our partners and stakeholders, we had 91,161 Interactions with older people (Age Nl Services and targeted communications). We have made a positive impact on the lives of thousands of older people through the dedication of our staff and Trustees, the generosty of our volunteers and supporters, and the significant contribution of our partners. The key achievements against Age Nl's four strategic objectives for 202212023 include.. people - Provide and develop quality services and support to improve the independence and wellbeing of older people Age Nl Advice & Advocacy Service received 12,552 calls to the Advice Line, with £1,367,559 identified in unclaimed benefiL In Care Seniices. Age Nl supported 420 people across Care Services, 4600 home visits were made and 80,000 hours of care were provided. All Care servI￿s met RQIA standards. We developed the following Wellbeing Services in this financial year, which are all being successfully delivered: Move More Lwe More - falls prevention programme. Movember- regional programme supporting men aged 50 and over with mental, physical and emotional needs. New ways of working can be demonstrated via our working with an advisory board. My Life My Wellbeing- supporting older people and carers with mental, physical and emotional needs. Carer Support ProgTrmme - supports the mental health of older people and carers. We are successfully delivering this support within the Belfast Trust area. As an example of the Wellbeing services we continue to deliver, with additional strandslspecific outcomes include, but are not limited to: Staying Shary)- supporting individuals living with a Mild Cognitive Impairment and dementia, as well as their carers. A highlight within this financial year was supporting people to, following risk assessment, meet face to fa￿. Groups have b&n successful and have allowed support for the individual, the carer and as stated by one participant "gives us the support to be able to do things as a couple again" Peer support has also been invaluable for the carers. Wrthin this financial year 659 contacts were made. First Connect- provides emotional and practical support at drficult times to older people by supporting them to be independent, to improve their quality of life, to reduce social isolation, to increase confiden￿. to improve access to local services and to help them feel safer and more secure in their home. Key suc￿SseS are supporting clients to build confidence to socially engage as well as improving mental and physical health. Bereavement support has also been provided within this financial year. A quote from a client ' The support you have given me over the last few months has given me hope that I can now build my life amund my loss,. Within this financial year 674 group calls were made (incluthng prep calls). 16

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Living Well Moyle - continues to offer wrap around. innovative support to individuals living with a chronic condition. A quote from a member of the Multi Disciplinary Team who has now moved to another area said "This programme is so brilliant," ljust want it to be operational everywhere". Locality Community Navigators - transitioning into Connect North Link Worker role on 1 April 2023. (This model offers a support to olderpeople but also specrfic supports to those living with dementia. mental heatth challenges and palliats've care. The model will also continue to offer support to gmups with funding, capacity building and promotion of aGtivities. Link Workers M"Il also be ￿spOnSible for the upkeep of the directory within Conneot hlorth's elemental plalfom?). Within this financial year 1425 eo le were su orted caseload b the Local Communi Navi ator Se￿1￿. Our Social Enterprises team added Ihe 'Keysafe' product to our portfolio of Independent Living Products, to promote staying safe and to provide easier aC￿sS for carers and families to homes. Our Independent Living Products and services are specifically designed to meet the needs of the over 50s and to provide greater choice for our beneficiaries. promoting independence. Other products include Personal Alarms, Bathroom Aids, Baths and Showers and Mobil. Aids. At Year 4 of the Age at Work programme, 1474 older workers were supported, with 71• agreeing the programme has enabled them to lead a fuller working life, which contributes to im rovin the inde endence and wellbein of older eo Places - Prepare for our ageing demographic by creating an age friendly society 628 mid-career reviews were delivered in Year 4 of the Age at Work project, which su orts older workers to remain in. or retum to work. 83 people attended Age Awareness Training. which supports customer services teams to leam how to communicate better with older people, and ultimately older customers to feel valued and understood. The Policy & Engagement team supported the Age Friendly Network across Northern Ireland by developing and promoting the participation of Age Sector Networks in Age Friendly initiatives. which included: Establishing and supported 50+ forums to engage with councils. Promoted and supported the voice of older people in Age Friendly engagement mechanisms, initiatives, and actNlties wrth local councils and age seclor networks. Provided customised support to age sector networks and Age Friendly strategic planning and development opportunities. Supported the development, autonomy and sustainability of Age Sector Networks in 5 council areas rovidin ke services. 107 new volunteers were recruited within this financial year, we delivered 6014 volunteer hours from 627 volunteer roles. 990/0 of volunteers said they feel they give back to the communit Movember is o rational in all Trust areas, ensurin of service rovision. Our Impact & Evaluation Manager was one of the co-authors of a book entitled 'Transgenerational Technology and Interactions for the 21 Century.. Perspectives and Narratives., which was published within this financial year. This book was an opportunity to cary out and publish research on older people's views and perspectives on technology. The book explores how we as humans navigate the 21 st Century, interacting wrth technologies, including those that are intended to support and enhance our experiences across the lrfes an. This manrfesto, com osed with humani at the front and ￿ntre, 17

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 pinpoints succinctly the critical considerations of people, technology and inequalities intersecting across our 21 st century ecosystems. With a special focus on bridging interdisciplinary research. creative and co-production approaches, the authors explored and presented cutting edge discourse. building on previous research to fonn contemporary, and inform future awareness and strategies to societal experiences. The authors argue that it is time to re-evaluate how we move forward in a mutti-faceted society, with the ever-growing ￿lIanCe of technology but yet many voices are not heard, left behind or not even considered. Our Impact & Evaluation Manager led the Age Nl aspect of the work, which included: Creating a working group of older people from the Consultative Forum. We carried out focus groups, which incorporated six focus groups with older people, and a further three stakeholder focus groups which included Mencap Nl (for representation of younger people). Five Interviews were carried out with older people. Transcribed, coded and generated themes in the qualitative data alongside the lead author. Policy - Protect and promote the rights of older people The Consultative Forum and Age Nl's Policy and Engagement team worked with a wide range of external stakeholders from the statLrtory, voluntary and private sectors to ensure the concerns and voice of older people are included in the development of policy, practices and resources. Examples include The Executive Office, Department of Justice, PSNI, Department for Comrnunities, Nl Housing Executive, Department for Infrastructure, Translink and HSCTS. We collaborated and campaigned with key voluntary sector partners in the promotion of carers, rights. addressing loneliness. the cost of living CTiSi5 and fuel overt 2,161 older people's volces were heard through Age Nl policy and engagernent activities. The Policy & Engagement team engaged age sector networks and members of the Consultative Forum in the early stages of coproduction and planning for Age Nl's Lived Experience 2023 survey. Since 2020, Age Nl's Lived Experience series of reports has highlighted the concerns and reflected the voice of older people. From it, Iwo election campaigns and manifestos were developed - Act4Age in 2022 for the Nl Assembly election anda ain in 2023 for the local Council election. To build and maintain strong and effective relationships with age sector networks across all local council areas. Age Nl continued to support and attend local events including AGMS and planning meetings. In late March 2023 Age Nl launched Act4Age- a campaign and manifesto for the Northem Ireland Assembly election of May 2022. Primarily a social media and online campaign the Policy and Engagement team and older people attended hustings and other events throughout April and May reflecting our key campaign issues and calls to action to election candidates. The need for an Age Friendly Northem Ireland was clear and evident during the pandemic and local communities featured strongly in responding to the needs of older people. Age Nl continued the partnership with the PHA and the Department for Communities supporting the Age Friendly Network for Northern Ireland. We supported Age Friendly leads in local Councils to share ideas and best ractice as the res onded to riorities and ractical needs 18

AGE NI Company Limited by Guarantee Report and Financial Ststements Year ended 31 March 2023 in their local communtties. Positive Ageing Month in October was marked across Councils which promoted their Age Friendly strategies and participation of older people in events and initiatives. Age Nl is the Secretariat for the All-Party Group on Ageing and Older People at the Nl Assembly. Desprte the suspension of the Assembly since early in 2022, APGS have continued their work and have, in many ways, become the focus for key issues of concern and continued to provide opportunities for MLAS and stakeholders for networking, awareness raising and action. Current membership of the APG increased this year and now stands at 17 MLAs- many nevAy elected in May 2022. The APG met four times in June and September 2022 and in February and March 2023 with agendas reflecting Ihe cost of living crisis and its impact on older people, energy and fuel prices, refomi of adult social care and the Active Ageing Strategy and Age Friendly. A key and very popular special event was hosted by the APG in January 2023 - Meet the Sector brought almost 20 voluntary and community sector organisations to Padiament Buildings to promote their work to APG members and other MLAS with over 30 attending throughout the session. Members of Age Nl's Consultative Forum introduced the ro ramme and networked. Progressive Organisation - A professional, sustainable, well governed organisation driven by the voice of older people We celebrated long service for employees 10 and 25 years, service at 3 reco nition events. Succession Planning with training opportunities for leadership included: Members of the Operational Leadership Team completed a leadership development programme called 'Building Leaders and Teams.. Overall Succession Planning was presented to the Board, with an opportunity given to Operational Leadership Team Tnembers to apply for Senior Management Team training. We were awarded significant external funding to support QCF Level 5, to support succession planning in Care Services. The Senior Management Team has delivered a 3 year Succession Planning tool to develop leaders by enabling them to build an experience portfolio to develop their leadership competency. It provided staff viith the opportunity to progress within the organisation, mindful of the importance of retaining committed and talented members of staff, and to ensure ke roles and seNices have sustainable continui Age Nl received the Cyber Essentials Plus Certification, which involves a rigorous assessment of an organisation's cybersecurty measures. To achieve this certification, an organisation undergoes a series of tesls and vulnerability scans conducted by certified exlernal assessors to ensure their systems are adequately protected against common cyber threats. The certrfication helps organisations demonstrate a higher level of bersecuri readiness and a commFtment to safe uardin their information and s stems. In addition to our Charity shops in Ballymena, Bangor, Coleraine and Newtownards, we have been working and partnering with HARU (Help and Re-use), an online outlet enabling clothing to be utilised to its best pri￿, promoting a circular economy. In add5tion to the sustainabilrty and environmental benefrts. since the start of 2022, Age Nl has sold 640 items via Haru eneratin over £15.500 for the chari 19

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Our Business Development team secU￿d the following proposals. which enables Age Nl to deliver key services for our beneficiaries: Movember- Scale up of two programmes (Good Vibrations and Age at Work) to address the mental wellbeing needs of men aged 50+ Northem Health and Social Care Twst for a Connect North Link Wother- The servi aims to support people living with or affected by Can￿r. mental health issues, dementia, other LTC(s), a palliative care diagnosis and support self-carer in localities of East Antrim, Mid Ulster and Antrim, and Ballymena. Age UK- Cost of Living Grant and Cost of Living Response Fund Belfast Health and Social Care TnJst- Carers Support Service towards 'My Lrfe My Support, project. Bank of Ireland- 'Begin Togetherf Fund to enhance Age Nl's Check in and Chat SeNi Fundraising highlights included a return to physical events post-covid, which generated income for the charrty, including a Golf Event and Slieve Donard challenge wsth one of our Corporate Partners, we were the nominated charity in the Nursing Care Awards, we delivered a telemarketing campaign to increase donor acquisition and our Christmas Cam n focused on Ihe A e Nl Advice line. The Board of Trustees delivered a Trustee Recruitment process and appointed two Trustees with the required skills, experience and expertise to the Boardlcommittee structure.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Age Nl Volunteers Age Nl and older people in Northem Ireland beneffted from 548 volunteers being involved throughout the charrty providing 627 volunteer opportunities as some volunteers performed more than one role. Age Nl's volunteers help to engage with and support older people across Northern Ireland, particularly those who are disadvantaged, isolated or whose voices are more difficum to hear. Our volunteers help people who are isolated or lonely to connect to local community activities through wellbeing services, peer consultations, fundraising and volunteering in the Age Nl shops. As the number of Covid-19 cases decreased. our volunteers have commenced face to face services again, including in the Day Centres. New projects such as My Life My Wellbeing and My Life My Wellbeing Carers, which operates in Belfast and the Northem Trust area, have been matching volunteers to their servi￿. The following table is a breakdown of the areas our dedicated pool of individuals volunteer in: Roles Fundraising Policy & Engagement - includes ConsultatFve Forum. Peer Facilitators & Information Ambassadors 66 94 Check in and Chat 326 Day Care 20 First Connect 31 Living Well Moyle 20 Staying Sharp 14 Retaillshops 56 Total number of volunteer roles 627 An example of some of the Volunteer actrvitieslevents delivered within this financial year included- Volunteers from a few of our Corporate Partners hosted a coffee morning, and spent time chatting to some of the service users in Skainos (Age Nl Day Centre>. We welcomed new volUnt￿rS from another Corporate Partner into our Check in and Chat seplice. Age Nl Retail shop at Newtownards hekl a coffee moming to thank its volunteers for their support and commitment. 21

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Feedback from our Volunteers, which was evaluated via an anonymous survey, included:

99 /0 feel they give back to the community 98°/0 enjoyed their volunteer role 960/0 would recommend this role to others 94°h feel valued The following quotations show the impact of volunteer support on two of our beneficiaries, through our Check in and Chat serrfice.. 'The seNice has actually turned my life around 180 degrees. I was in a bad situation and almost giving up hope,. 'It is so good to have someone to talk to. After the call, it lifts me, we have a good friendly chat and it keeps me connected,. Volunteer newslevents We celebrated Volunteers, Week from 1-7 June 2022. All volunteers received a letter from the Chief Executive,. a certificate of appreciation" a pack of sunflower seeds and Age Nl merchandise to show the value placed on each Age Nl volunteer. Volunteering enquiries reduced this financial year, recording 414 volunteer enquiries throughout this financial year. Volunteering has been especially beneficial during this financial year, as on occasions the volunteers may have been the only constant communication during this time for the beneficiary, to maintain social interaction and to reduce isolation and loneliness. Volunteering has been rewarding for the volunteers as noted 99 % f￿1 they give back to the communty and 94 % feel valued.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Stratsgy for Delivery In order to deliver these goals, Age Nl works with older people directly, and within local communities across Northern Ireland and with Age Sector Networks. We advocate for positive change by engaging with policy makers to influence and shape the development of improved policies that practically delivei for older people. We influence public policy and society to improve attitudes towards ageing and older people by supporting the development of a strong, rights-based and sustainable age sector. We engage with and listen to the voice of older people and we provide direct high qualty services to older people, such as care, wellbeing and advice and advocacy setvices. As a progressive organisation, we seek to develop and maintain a sustainable resource platform. We encourage an effeclive and motivated staff and volunteer base who are committed to our culture and values- Collectively we are committed to deliver our common purpose which is that Age Nl enables older people to make the very best of their lives and works to creale a society that truly values, supports, and welcomes them. Our values are incorporated into everything we do - You matter - We care - Together we make a difference. We are outcome focused, enabling us to tell older people. our supporters. funders and our partners the story and impact of our work. We have a rights-based approach, empowering older people to know and to claim their rights and ensure that those who are ￿spOnSible for upholding people's rights are held to account. We build stronger age sector partnerships, improving relationships with our Age Sector Networks and the local groups they support. Working together in partnership, we can achieve even more for older people throughout Northern Ireland. 23

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 How Our Activities Deliver Public Benefit Our charitable purposes are listed below, which confirn that the beneficiaries for each purpose are those older people who are supported by our services and participate through our engagement activities, their families and the wider society. All of our charitable activities focus on promoting our purposes for the benefit of the public andlor older people. 1. The Prevention and Relief of Poverty and the Relief of Those in Need by Reason of Age We provide support to older people in Nl by working directly with them and within local communities. We seek to eliminate pensioner poverty, to campaign for a modern and responsNe heatth system and promote the fair and equal treatment of older people. To deliver these goals. we provide direct services to older people, such as care, dementia support, advice and advocacy. The direct benefits which flow from this purpose include an improved quality of life for older people. improved attitudes towards them and increased awareness of their needs. This has a direct benefrt to older people, their families, local communities and wider society. The direct benefits are demonstrated through regular evaluation of servI￿s, feedback from older people. their families and Age Sector Networks. W5thin this financial year, we can confirm the impact made on our beneficiaries in relation to 'The Prevention and Relief of Poverty and the Relief of Those in Need by Reason of Age,. Through our Advice & Advocacy service, we can report (from feedback evaluated via bespoke, retrospective evaluations where impacts are self-reported) that 100°/o of respondents said they have the ability to manage financially, 100•/o said they have increased choice and control and 100°/o said they are feeling more safe and secure. A quote from one of our Advice & Advocacy Service Users was 'The Advisor helped me to relieve the stress and anxiety of applying for benefits,.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Quotations provided by our beneficiaries In relation to providing this publlc benefit include: '[Advice Advisor] at Age Nl made me aware that I might be entitled to Attendance Allowance. [Advice Advisor] advice was clear and easy to understand. When helping me to fill my forni [Advice Advisor] was kind and very patient when was hesitant and unsure. {Advice Advisor] answered clearly any questions that I had. I will certainly recommend Age Nl to famity and friends,. (Advice & Advocacy team)

'The advisor helped to access monies that will help me cope with the cost of living increases,. (Advi￿ & Advocacy team) 'They helped me to understand my options in the mifiefield of benefrt applications,. (AdvKe & Advocacy team) 'Physicalty Flbromyalgia is debilitating and I now have the funds to help pay for help in the house and I dont feel a burden to family members. This extra Attendance Allowance will ease the situation. I feel a weight has been lifted. Thank you so much,. (Advice & A(fvoGacy team) 'Thanks for all your advice and support in claiming my £600.00, I'm so glad to receive it and was really afraid that I might miss out if I don't get advice on exactly how to go about claiming it. I find these things confusing and don't have anyone else to tum to for a5SiStance'. (LoGal Community Navigator) The following Case Study confirnis the direct impact the Age Nl Advice and Advocacy SeThice has had on Couple A, two beneficiaries, following referral fmm the Age Nl Memory Link Service. The results of this Case Study fulfil the Object of 'The Prevention and Relief of Povety and the Relief of Those in Need by Reason of Age. for the public benefit. 25

AGE NI Company Limited by Guarantee Report and Financial Ststements Year ended 31 March 2023 Cou By way of background, Mr & Mrs A were initially service users within the Memory Link Service, and were referred to the Advice & Advocacy Service by the Memory Link worker for discussion around benefits, entitlement. Circumstances: The Advice & Advocacy Adviser took the following actions.. Received information from the couple on their current benefits Contacted the Nl Pension Centre to confirm the income details and completed a benefit calculation to detemiine addrtional potential benefit income. Determined that based on their current scenario the couple would be entitled to the following entitlements - Pension Credit Guarantee Credit (PCGC) and Rate Relief (RR) Provided contact details for the Pension Credit application team for the couple to make their application for Pension Credit as well as contact details for Northern Ireland Housing Executive for the couple to get a Rate Relief form posted out. Advised the couple on Carerfs Allowance which could result in the Carer's Premium being awarded. Outcomes for the beneficlaries, following Age Nl actions: Couple A have started to receive Pension Credit and at the last point of contact during the financial year, the Advisor was infomied the clients are awaiting the outcome of the Rate Relief, so will potentially receive a total benefit award annually of £11,888.24

AGE NI Company Limited by Guarantee Report and Financial Ststements Year ended 31 March 2023 2. The Advancement of Human Rights We adopt a rights-based approach. empowering older people to know and claim their rights and ensuring that those responsible for upholding their rights are held to account. Age Nl also seeks to work with policy makers to encourage the development of policies that deliver for older people. The direct benefits which flow from this purpose include the promotion of equality and diversity by eliminating discrimination on the grounds of age and the fairer treatment of older people due to an increased knowledge and understanding of their needs and rights. The direct benefrts are demonstrated through regular evaluation of services, feedback from older people. their families and policy makers and through the changes in policy brought about through Age Nl's intervention. During this financial year, our activities on the 'AdVan￿rnent of Human Rights, focused on promoting the rights of older people and ensuring the vol￿S of older people were heard. Age Nl's Consultative Forum's purpose is to identrfy the needs of older people (in relation to povety, hea￿h, equality, social and other issues) and communicate these to Age Nl. The Consultative Forum meetings are serviced by and supported by the Age Nl Policy & Engagement team, as the Consultative Forum is an integral part of Age Nl's work (Further informa*'on is provided on Page 51). During this financial period, the Consultative Forurn took a hybrid approach to meetings. enjoying both virtual and in-person sessions. A key feature of the year for members was a two-day residential in September featuring a programme of presentations and interactive sessions on a range of issues from Age Nl's 2022 - 2025 strategy to effective promotion of messages about scams. The programme closed with a discussion wrth Claire Sugden, MLA and Chair of the APG (All Party Group) on Ageing and Older People, on securing equality legislation for older people in Northem Ireland. The following tsble Shov￿ how the Consultative Forum and the Age Nl Policy & Engagement team continued to fuffil the 'Advancement of Human Rights. object for our beneficiaries. Areas of work undertaken with stakeholders Policy & Engagement team and CF members participated in campaigns and initiatives Examples of work undertaken to promote 'The Advancement of Human Ri hts, Frailty Network Northem I reland Houses for Health Ageing Showcase Rights for Older People Equality Commission Meet the Sector event with APG (All Party Group) members and other MLAS from Nl Assembl arties at Parliament Buildin DOH (Department of Health) Reform of Adult Social Care (public consultation) DOH Advan￿ Care Planning (policy) DOJ (Department of Justice) Diversity in Nl Courts (consultation) Emergency General Surgery (consultation) Dfi (Department for Infrastructure) Belfast Ra id Transit hase 2 consultation Age Nl staff and CF members were consulted and engaged in strategic and policy development on key issues

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Nl Policing Board Corporate Plan (consultation) Dfc (Department for Communities) Anti-povety (strategy) NIHE Homelessness (strategy) DOJ (Department of Justice) Hate Crime Legislation (consultation) TEO (The Executive Office) Ending Violence ainsl Women & Girls develo strat Organ Donation (public awareness & messaging with Public Health Agency) Falls & Polypharmacy {review research by Belfast Health & Social Care Trust) Dementia Awareness poster design (Northern Health & Social Care Trust) Carers use of Technology (Open University) Irish & Ulster Scots Language and Culture (Department for Communtties strategy) Integrated Care System Indicators (Frailty Network Nl & Department of Health) Can￿r Waiting Times (Macmillan) Diversity in Nl Courts (Diversity Judge) Frailty Education Video (Frailty Network Nl) Hate Crime legislation with age as protected characteristic (Department of Justice Hate Crime Branch) Healthy Ageing Research {Queens Untversity Belfast) Design of Buses & Coaches (Translink. Inclusive Mobility & Transport Advisory Committee, Department for Communities. Consumer Council) Scam Awareness (PSNI) Rural Transport Select Committee on Transport Customer Care Training - Belfast Health & Social Care Trust Worked with Belfast Heatth & Social Care Trust on the co-design of review materials and interviews with seprfice users and carers Review and update of Age Nl awareness raising resources Information Ambassadors programme review following Covid Piloted Age Awareness training with an energy provider Evaluating the impact of CF work in relation to external stakeholders. Engaging with Older People working group to co-design a guide on effective engagement. Cost of Living Energy Saving Advice Focus Grou wrth an ener rovider- to roduce Engaged on strategic and policy development with key departments and statutory agencies Active in the planning, ccFproduction and co-design of campaigns and initiatives with Age Nl and other organisations 28

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 booklet containing advi￿ on ways to reduce energy consumption. Shared Lives Focus Group- review and feedback on new Age Nl service. Four meetings of All Party Group on Ageing and Older Peo

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 3. The Advancement of Education We offer independent, confidential advice and support to older people, their families and carers on a range of issues including. welfare benefrts, housing and health and social care. In so doing we help older people to negotiate the health and social care system, access appropriate levels of community care and help those who have experienced or are at risk of povety or abuse. The direct benefits which flow from this purpose include the education of older people on what they may be entitled to in order that they might have an improved quality of life. We also play a role in educating wider society about older people," improving attitudes towards them, increasing awareness of their needs and eliminating discrimination on the grounds of age. The direct benefits are demonstrated through regular evaluation of services, feedback from older people, their families and policy makers and through changes in policy brought about through Age Nl's intervention. Age at Work- Year 4 e atwork One of the highlights for Age Nl within this financial year was the successful delivery of Year 4 of the Age at Work programme, which supports older people to remain in or return to work to help them have enough income, stay connected and have a fuller working life. Age at Work is an example of how Age Nl has jointly provided a bespoke project dedicated to the 'Advancement of Education, for our beneficiaries now and in the future. (Age at Work is a project jointly led by Age Nl and Business in the Community Northern Ireland (BITCNI). in partnership with their counterparts in Scotland and Wales, which has been operational since 1 May 2019. (Age Nl delivers the Mid-career Reviews with the older workers and BITCNI works with Employers to deliver the Still Ready for Work programmes). The following outputs of Year 4 of the programme in Northern Ireland and context has been provided by Bean Research, the exlernal evaluator commissioned for the Age at Work programrne. 1474 Older Workers and 88 Employers have been engaged in the programme, participating in both Still Ready for Work (SRFW) and Mid- Career programmes (MCRS). 19 completed SRFW training, 15 had a work replacement or specific intervention and 9 went into employment. 94C/+. found the programme to have useful and valuable information, and importantly, 92 % are still using this six months on. Resilience has also improved, with 83 /0 now more confident to make decisions about their future and 820/0 reporting an increase in their sense of control and choice. 88 Employers have been engaged, with 71 using the Age Nl Toolkit, and 78 completing the Age-Inclu5ive Business Review.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Context (provided by Bean Research for UK) The Age at Work Programme was created to address the challenges and opportunities for both older people and employers in an aging society. Today there are five generations in the UK workforce working side by side. There are 10.5 million people over 50 in work. equivalent to one-third of the workforce, By the mid-2030s half, the adult population will be over 502 Retaining older workers in the workplace has never been more important. Those challenges and opportunities have shifted and evolved due in large part to the Covid- 19 pandemic and the cost of living crisis. Prior to the Covid-19 crisis. employment among older workers was at its highest since the Labour For￿ Survey began collecting such data in 1975, with 73 % of people be￿een the ages of 50-64 in the workforce in 2019., In the early stages of the pandemic (and in our 2021 report). we predicted that that number would decrease. The Resolution Foundation confirmed that Covid created a 'U-shaped' employment shock that disproportionally impacted older and younger workers. In fact, 430/0 of the overall rise in economic inactivity in the UK since the pandemic was due to increased economic inactivty among 50- to 69-year-olds. In February 2022, almost trwo years after the initial lockdown and the subsequent furloughs and layoffs, 63% of adults aged 50 to 70 reported leaving work sooner than expected. While older workers over 60 were most likely to cite retirement, workers in their 50s cited stress or mental health (190/0) or a change in lrfestyle (14 % ) as their causefor leaving work. It appears that redundancies and dismissals played an outsized role in the increase in older workers leaving the labour force 2020 (37¥0), but much less so in 2021 as the economy recovered (11%). 3&4 Regardless of the reason for leaving the Workforce. the data shows that the financial implications will likely be longstanding. The average employee who loses or leaves their job at 55 has a private pension savings of approximately £32,812, which is 34 % less than someone who retires at 68. Those that left work since the pandemic are also more likely to report reduced savings (51 % , compared with 330/0). Older workers want to return to work Now, people over the age of 50 seeking employment is on the rise. 32 % of the retirees who said they would consider returning to work crted mental and social health, while 12 % said they Off ice for National Stat15tics (2022) Labour market overview, UK.. February 2022. l Department for Work and Pensions 120171 Fuller Working Lives.. evidence base 2017. Available at.. https'.//www.gov uk/governmenVpublications/fuller-working-lives-evidence-base-2017 3 Centre for Ageing Better, 'Summary l The State of Ageing 2022,. [Online]. Available- https-/lageing- better.org.uk/summary-state-ageing-2022 Resolution Foundation, "A U-shaped crisis The impart of the Covid-19 crisis on older workers,. Ionlinel. Available: https.'Ilwww.resolutionfoundation.orglpublicationsla-u-shaped-cri5151. IFS, 'The rise In economic inartivity among people in their 50s and 60s,' [Online]. Availabbe: https.'Ilifs.org.uk/publications/rise-economic-inactivity-among-people-their-505-and-60s. 6 Census 2021, Reasons for workers aged over 50 years leaving employment since the start of the coronavirus pandemic. 7 Centre for Ageing Better, "Have we saved enough? Do people approaching later life have an adequate retirement income? - Ionlinel. Available: https'.l/ageing-better.org.uklre50urces/do-people-approaching-later- life-adequate-retirement-income. 31

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 were driven by the rising cost of living. and 80k by the desire to increase their pensions. Notably, 47 % stated a combination of all three as reason to return to work. Older workers planning to retum to work say their primary ideals in finding a job are flexible working (36%). the abilty to work from home (18%) and that works around their caring responsibilities (16 % ). 69 /0 of those currently looking for work want to retum on a part-time basis. Supporting this move, the Government is also Pfoviding assistan￿ through the 50PLUS Champions in Jobcentres. Covering England. Scotland and Wales, they work alongside local employers to raise awareness about how recruitment policies can be adapted to cater to older workers. Need for Greater Employer Engagement 3 in 4 employers say they view older workers, experience as crucial to their organisation's success and more than haff (54%) feel that an age-inclusive workforce would increase productivity. However, 390/0 of younger HR decision-makers admit Ihat they are less likely to recruit people over the age of 50 and if employers did consider age in the recruitment process, it tended to be in favour of recruiting younger workers. Only 1 in 6 said they are very likely to introduce policies on age-inclusion in their workplace within Ihe next year. A vast majority of older workers are open to training or reskilling, with 92Yo prepared to take a salary cut to team a new skill. Despite employee willingness, only 35 % of employers are prepared to retrain staff who are in their mid-50s or older. One area of employer policies that is seeing improvement is menopause support in the workplace. Reflecting the increased media momentum, a report was published outlining Government policy, employer practice. and financial changes for women experiencing menopause in the Workpla￿ in November 2021 12 More specifically, our Age at Work programme has tracked increased interest and progress among engaged employers with new menopause policies and initiatives. Rest Less, The Great Unretlremenf - Older workers stsrt to return to wort in the midst of cost of livlng crlsis,. IOnline]. Available.. https.'l/re5tles5.co.uk/pres5lthe4Jreat-unretirement-older-workers-5tart-to-return- to-work-in-the-midst-of-cost-of-living-crisisl. J. Tapper. Boris Johnson's flagship jobs scheme was a failure. new figures reveal," [Online]. Available: https-.//www.theguardian.com/politics/2022/aug1201boris-Johnson-way-to-work-Jobs-scheme-failure. Lo Centre for Ageing Better, 'Employer attitudes: Evidence cards,- [Online]. Available.. https:l/ageing- better.org.uk/reSour￿5/eMpI0Yer-attItUdes-eVIdence-card5. LI CBI, "Labour shortages.. how a focus on older workers can help.. [Online]. Available- https'.Ilwww.cbi.ory.uk/articles/labour-shortages-how-a-foeus-on-older-workers-can-help/. Department for Work & Penslons. 'Policy paper Menopause and the Workplace= How to enable fi1￿illIng workn.ng li¥es.' government response Published 18July 2022., Ionlinel. 32

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 The following outcomes eviden￿ the sU￿$S of the Age at Work programme for our beneficiaries for the 'Advancement of Education. object, as it Shov￿ how the programme has benefrted 1474 older workers and 88 employers in Ihe programme. Age at Work Y4 Dashboard: Nl 1.474 Older Worknfs 2•1n 223 sfiFWTtPrry 1we?e5P. •)% +èlmhV• 14Ag Leadership 33 Learrtifb9 Network 29 rhan9gd poliue&& prxcK l&rfp l¥p 115%land d￿t￿On$.. M I lup 15x1 145%siill a9r 6 ￿fith$ 94% a9M•t 701• 71 ￿Sed olkif5 & 78 cornpleted 8u51neJs 88 lThfo &thc yplac•l¥p Employ•rs 8ngagEd over 4 y¢a l¥p 62%lMD pvcepDon a The following quotations provide eviden￿ of the impact Age at Work in Nl has had on beneficiaries in the following key areas of Confidence and Knowledge and Awareness: °Im feeling much more infomied and more confident about going forward into ret1￿ment." (Female. Nl, MCR) Confidence °Excellent for my knowledge and confidence in employment" (6 months later, MCR, NI) The following responses are from Nl on the Key Outcomes Measures: 0 830/0 are more confident about make decisions about the futu￿. 0 82 % felt a greater sense of choice and control. O An increase of 75 % in having the confidence to seek and gain new employment (should they wish to). (Percentage change to post). / An increase of 620/0 in feeling confident in their fvture (at work). (Percentage change pre to post).

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Knowledge and Awareness "An infonnative and necessary session with knowledgeable people- (Male, Nl, MCR) "It has pmvided me with infonnation that leaves me in a betterposition to positively shape my current and futu￿ stages of life.. (Male, Nl, MCR) "Provided an opportunity to assess my cunEnt position in light of life changes and how to get more out of the wort( envimnment.. (Male, MCR, NI, 6 months later) The following responses are from Nl on the Key Outcomes Measures: 0 94 % reported increased awareness of age-related issues to be considered. / An increase of 15 % of those aware of their employment rights. (Percentage change p￿ to post). / An incTease of 122 % of those aware of their retirement options. (Pe￿entage change pre to post). O An increase of 115 % of those who have access to information to increase their financial awarenesslstability. (Percentage change pre to post). Age Awareness Training Age Awareness Training is another example of how Age Nl has delivered the 'Advancement of Education, object for the public benefrt. Age Nl has been delivering Age Awareness Training to organisations since September 2022, following a request from an energy provider for training to be delivered, to help its staff be more responsive to the needs of older customers. Age Nl engaged with Age Nl's Consultative Forum and the energy provider in the early stages and tested the training with the groups. to receive feedback before launching the training. The training was then commended by the energy provider to the Utility Regulator. that all utilities should provide training for their staff. Age Nl has promoted the Age Awareness Training to business contscts through the Age at Work programme, and Age Friendly Networks in the local councils. Wrthin this financial year, we have delivered training to 83 attendees from various councils, the banking sector and an energy provider.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Age Awareness Training Aims are to:

Break down Age Stereotypes Understand the challenges facing older people Learn the factors influencing communication with oldei people Improve communication between generations Discover how to signposl older customers who need other support Quotes from attendees who benefited from the Age Awareness Training include: 'Very informative & well presented training, 'Excellent Session, 'Was a very useful training session to attend. The presentèr had great knowledge on the infomiation discussed. Will be of great benefit when dealing with older people in different work scenarios in the future, 'excellent training very important, 'Really enjoyed course loads of inforniation, 'Excellent and infonnatlve, 'Very interestlng course, worthwhile, 'Was a great session overall - deflnitely found it beneficial and [Age Friendly Training presenter] ensured the topics were relevant to our business. Would highly recommend the session, 'Very beneficial training to us as a company dealing with older customers and knowing exactly how we can improve our support to them and ultimately play a role in bettering their lives. Something so small can help in such a massive way in a persons day to day lrfe. 'It was really thoughtfully presented and the videos shown really helped drive the message home about how the small contact or help can make such a difference, 35

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Healthy Ageing Calendar 2023 Age Nl produced another healthy ageing calendar. following the success of the 2022 calendar. This calendar included up-104ate heafth and wellbeing information, tips and signposting links to support healthy ageing. The calendars incorporated a 12-month guide focusing on Health and Wellbeing, as we're aware that keeping well physically and mentally is so important to everyone, and in particular to our beneficiaries. The calendars also included health. safety and cyber security information. Working in partnership with the PHA. Be￿ast Cty Council Age Friendly and the wider Age Friendly Network, together with Ulster Chemists, Association, we achieved widespread distribution across Northem Ireland. Age Nl arranged distribution of 50,000 calendars, which were targeted in the following means to ensure the maximum amount of older people in Northern Ireland could benefit from the calendar: Age Nl Service users Age Friendly Networks including various council areas 11 Age Sector Networks Pharmacy clients Age Nl Shops Nursing Homes Examples of how Age Nl's senfices provide 'Advan¢ement of Education, for our beneficiaries are included below. derived from feedback provided by respondents: {Evaluated via bespoke, retrospective evalualions Whe￿ impacts are SeIf-￿p0rted). 1 (KI'A of Memory Link clients reported they have more awareness - of useful information. 99°1ts of Local Community NavIgatO￿ clients reported they have more awareness - resources. Quotstions provided from various services." A Living Well Moyle client said 'You gave me Infonnatlon on people and groups I knew nothing about.. An Advice & Advocacy client sald '1 Yds encouraged to apply for Attendance Allowance and given the help to fill in a daunting 30 page form; the application was successful.. A Local Community Navigator client said 'Got Information In the post thank you very useful,.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 The Advancement of Health or the Saving of Lives We help older people to negotiate the health and social care system, access appropriate levels of community care, and help those who have eXperien￿d or are at risk of abuse. We provide direct care seplices to clients across residential, domiciliary and day care and also provide practical and emotional support to older people. Age Nl actively works with Ihe Government to tackle the barriers of poverty, discrimination and isolation and improve health and social care provision. The direct benefrts which flow from Ihis purpose include improved heaRh outcomes and better care for older people in Northem Ireland through the provision of care, the education of older people on how to care for themselves and what support is available to them and through the influence on policy and provision of healthcare. The direct benefits are demonstrated through regular evaluation of services and feedback from older people, their families and policy makers and through changes in policy brought about through Age Nl's intervention. The following table shows the impact of our ser41￿S for this purpose, as provided by respondents: Advi￿ and Advocacy Service ' 1000/0 reported improved mobility. 1000/0 reported they are less stressed or worrsed. 100°/o reported more choice and control. 940A reported improved physical wellbeing. iOOO/o reported improved daily living. 979/• reported improved physical healthlwellbeing. 96°A reF)Orted increased social contact. First Connect servi￿ . A few quotes from First Connect Servi￿ users: '1 app￿ate the Servi￿ because it is rare to find someone who will take the time to help you make changes. It is an honourable thing Age Nl do and the energy given and intetBst taken in me has been appre￿ated,. Age Nl have been very knnd, very brave. and very helpfvl people to speak to and I couldn't be without them.. 'The Servi￿ has actually tumed my life around 180 degrees. I was in a bad situation and almost giving up hope on being able to stay at home. It has given me hope and confidence. Support at the right time,. 100°/o reported they are more socially active. 100°/o reported improved safety. 100°/o rewrted improved mental wellbeing. 100°A said they feel less lonely. 100°/• reported increased social contact. 1 OO•A reported more choice and control. Memory Link Service . Living Well Moyle servi￿ . A few quotes from Living Well Moyle service user5.' 'Lrfted my mood every time we chatted.. 'A realty good service who helps people like me so much,. 37

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 .1 always speak very highly about this servts. You are my o to person,. 100°/• reported improved physical healthhmellbeing. 1000/0 reported they feel less lonely. 97% reported improved mental wellbeing. 950/0 reported improved daily living. A quote from a Check in and Chat service user: Care servI￿s ' Check in and Chat '1 really look fonvard to my phone call. It is so good to have someone to talk to. After the call, it lifts me, we have a -good friendly chat and rf keeps me connected,. A few quotes from Day Centre service users:, Day Centre 'It gives me the chance to be with others and I have something to look fonyard to each weeK. 'The service has been so beneficial for me and enabled me to gain fiyendships with the staff and others,. Just being able to come here has improved my life. My family all wort( and I spend a lot of time on my own,. Meadowbank Residential Home The following feedback was provided from a quality report written for Meadowbank, which is a synopsis of the views of residents in response to the question What makes you happy about living in Meadowbank and is there an￿hIng we could do to make the home a betterplace to live?, It's g(￿d ifyou have a poor memory, having common difficulties- the assistan￿ is excellent in every way. If they I can't do it themselves, they'll find someone who can help you. If you have special capabilities you can do some wo here as long as iys safe. No matter what you do you are constantly looked after and monitored, which is a good thing ' for health and safety reasons. It's very clean, well maintained and on a daily basis I want for nothing. I like my privacy- privacy is held up. There's no intrusions. they knock on the door- excuse me- thank you. If I needed anything they would do it immediately. The staff are all excellent, very attentive. They do theiriob expertly- they, cautious, friendly and accommodating in all aspects of their I , wo￿. Feedback from an extemal stakeholder (dentt"st) on their opinion of Meadowbank.. Meadowbank is an exceptional home. They are very i organised and friendly and you can see they are very involved with the residents. It leaves it easier for us. We | have a room allocated to ourselves so confidentiality is never an issue. The oral hygiene in this home is above I Standard, it is pleasant to come he￿, nothing is a problem ! and fthe manager] is fantastic, all the staff are good. You couldn't fault it, they are so caring for the clients and communication belween the staff and the client and the staff and us is eX￿lIent. 38

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Findings from a RQIA report in relation to Quality of Life for Residents: Residents were seen to be comfortable, content i and at ease in their environment and interactions with staff. Two residents made the following comments," °It's a I pea￿fvI happy home" and °We all get on well here. It feels like a big familK. Review of the record of activities and general observations of care practices confimied that reS￿entS, soaal care needs were facilitated on a person centred basis. The genre of music and television played was in keeping with residents, age group and tastes. ' Evaluated via bespoke, retrospective evaluations where impacts are self-reported. Data above combines snapshot evaluation responses and Servi￿ speafic evaluations. The above quality report was presented to the Board of Trustees, which recorded the Lived Experien￿ in Meadowbank Residential Home. This feedback provides evidence of the impact of Meadowbank Residential Care to the familyffriends of the residents. It confirms the commttment of Meadowbank's dedicated Manager and well-led team of staff who support residents to live as independently as possible. Informally. relatives have the opportunty to speak to management and stsff at any time. Formally. relatives have the opportunty to share their views on care through reviews with the manager and social worker. Relatives are also invited to share their views through the quality survey which is distributed on a yearly basis. Staff regularly re￿1ve compliments from families about the care their relatives are receiving. Also, families send cards to the home highlighting the excellent care that residents receive, and we've provided several quotes below, which evidence that the key elements of care are delivered in Meadowbank Residential Care - Care is safe, effective and compassionate. 'We want to thank Meadowbank Home for their wonderful hospitality. My aunt always enjoys her day- congrats to the home,. 'Meadowbank we will be eternally grateful for your klndness and care,. 'Thank you all for the great care you gave grannylmum. We will miss you all,. 'Meadowbank has outshone my expectations- I love the care that is given- I think I will move in with Mum for a week's holiday,. 'My aunt has no relatives who can care for her in the area as most of us live at a distsnce, so it is great peace of mind that she Is happy there,. 'My mum is happy, content, and safe, in a familiar well run place which feels like home. This is all I want for her. Thank youl. 'We thank you both so much for all that you and all the staff did for dad over the past two years. We know he was very content and comfortable. We thank you too for all the support that you gave us. We always felt part of the family,. 39

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Meadowbank Resident- Mrs B Circumstance" Mrs B was a patient in hospttsl who was admitted with a suspected overdose and thoughts of life not worth living. The home was contacted as an emergency admission for respite care. Impact/change Meadowbank Residential ca￿ has had on Mrs B: Inf(ially when she came into the home she was extremety anxious and neprfous. She slowly got to know the staff and became comfortable wrth her surroundings. After slow tentatNe steps she became less neNous and her anxiety did decrease. She has become very settled in Meadowbank over time. She engages with the staff and has become very settled. AssuTrnce to familyffriends of B." This seems to be the ideal setting for Mrs A as she has now more interactions with others and has a purpose to her day and no longer feels in a hopeless sttuation in life. Meadowbank Resident- Mr C: Circumstance.. Mr C came from hospital. He had been living on his own and unable to manage his diabetes. District nurses were calling to his home to give him insulin and he was often not there. He was also out walking in the late hours of the day and he had no immediate famity or social contacts. He was socially isolated and the social workers were concerned for his safety. his physical and mental wellbeing. The social workers requested a short respite period as a stepping stone back to his house. Impacychange Meadowbank Residential ca￿ has had on Mr C." Since he came into the home he has settled well. Mr C has made friends with other residents - he interacts and gets on well with stsff. S¢xial workers have reviewed his placement and wrth his agreement they collectively have decided that Meadowbank is the best place for him to stsy. AssuTrnGe to familyffriends of Mr C.. Mr C is living in a more contented and happy way. Physicalty he is stronger as his diabetes is well managed and under control which in tum has an enornous impact on his wellbeing. Meadowbank Resident- Mrs D: Circumstance.. Mrs D came from home as an emergency admission. She was deemed as a high risk admission as she was often out of her home walking at all times of the day and night. Her family were increasingly concemed for her wellbeing and safety. Impact/change Meadowbank Residential ca￿ has had on Mr5 D." Since she has come into the home she is so setued, she has put on weight and has fonned great friendship with a circle of ladies in the home. She goes out wtth her family and goes out for meaningful walks. Assurance to family/friends of D.. The family didn't realise that Mrs D was so far advanced in her dementia journey as they had thought when she was living at home. They are so grateful that she has a home now here in Meadowbank.

AGE NI Company Limited by Guarantee Report and Financial Ststements Year ended 31 March 2023 The following Case Study is from the 'Move More Live More, project. (This project is aimed at tackling one of the most significant issues affecting the health and wellbeing of the older population: an increased risk of falls). This particular Case Study provides evidence of how Age Nl has provided seNices to satisfy the purpose of 'The Advancement of Health or the Saving of Lives,, for a group of its beneficiaries- a local communty group for older women who m￿t weekty for social support. Grou Group E is a group of older ladies wtth mixed ability, due to a lack of educationlwork experience, suffered from various health issues, and many reported they didn't have enough money to meet their needs. Circumstances: The Move More Live More Co-ordinator and the Group leader discussed the benefits of a Health and Wellbeing programme for the ladies, to provide hintsltips to improve their health and wellbeing. Due to the mixed ability of the group, the Co-ordinator was required to tailor the sessions and the delivery methods to enable each person to engage and ultimately to benefit from the sessions, stressing the importance of keeping moving. This approach worked well, as a few of the ladies asked if the exercises could be written, so they could try them at horne. The Co-ordinator helped the ladies to access the exercises online and identified them in the guidance booklet. Additionally the Co-ordinator signposted the group to the Age Nl Advice & Advocacy team especially for the free benefrts check and to the Consumer Council, which had services and tools on how to save money. Outcomes: The Co-ordinator provided the group with Age Nl's 'More Money in your Pocket, booklets. The group enjoyed the programme, it was evident there was increased concentration and with encouragement from the Co-ordinator, the women have kept focused. Feedback from individual ladies in the group include- 1. As the exercises were written down, she could try them at home, and said 'l've started off just doing a couple a day as struggling to do them, but I have found that persevering with them that l am able to do a few more now and they are helping me to feel less stiff in my joints, so thank you,. 2. '1 have started to do the strength and balance exercises at home each day. Every time I'm making the dinner, ljust do them,. 41

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 The following case study is another example of how Age Nl ServI￿S deliver for its beneficiaries to satisfy the purpose of'The Advancement ofHealth or The Saving of Lives,. This example shows how Age Nl provided ernotional support to a 73 year old lady caring for her husband with dementia. It also shows how a beneficiary has been supported within Age Nl, firstly as a 'My LÉfe My Wellbeing, service user and then referred to the 'Carer Support Programme,. Lady F currently lives alone and has various health conditions. Lady F was referred to the Carer Support Programme, as she was caring for her husband who was living with dementia, who then resided in a care home following a fall. Circumstances: Lady F was referred to this programme from the 'My Lrfe My Wellbeing, service, due to the challenges she was experiencing whilst caring for her husband and managing her own health conditions. Lady F was finding life difficult, she felt lonely and guilty for not being able to take her husband home after his fall. This increased her anxiety and increased symptoms of her own health condition, making everyday tasks vey challenging. Lady F was initially hesitant to engage with the programme, so a trusting relationship was developed. Lady F's husband passed away in the initial time of the programme, which had a major impact on Lady F's emotional wellbeing. She struggled with everyday tasks. loss of motivation, low mood and felt high levels of loneliness and isolation, including finding her home difficult to manage. Outcome5: The programme Co-ordinator discussed with Lady F support which could be explored e.g. The Social Worker to carry out a review of her care package, arranged for the pharmacy to organise her medication. The Co-ordinator discussed with Lady F ways to engage in various activities each day, and to reach out to a few friends. to create a support network. Lady F's assessment was completed. Consent was received for social prescribing - she was referred to counselling services to support her emotional wellbeing and various organisations to assist with housing, transport, digital inclusion and safety. Lady F enjoys her visits with the Co-ordinator and feels safe that someone is checking in on her, which gives her a sense of belonging and has increased her confidence. She has been motivated to speak to her GP. she has addressed support to maintain her garden and home chores, which she reported has changed her life and increased her ability to sustain herself and remain independent in her home. Overall, there is an improvement in Lady F's wellbeing and a better support network has been put in place. 42

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Such other charitable purposes for the benefft of olderpeople as the Trustees may fmm time to time decide. This object is ancillary to the above objects and is required to allow Age Nl to develop the above objects over time where it is detemiined that there is need and relevan￿. Plans for Future Periods Age Nl's new strategy was launched on 1 April 2022. and we're pleased to report on how we've delivered against our strategy within this financial year. Earlier in the report, we provided our outcomes against the priorities and our achievements against each of the strategic pillars within this financial year. In the next financial year, we'll seek to continue to deliver our senil￿s/projects aligned to the Objectives, with a clear focus on where we'll be in 2025, as detailed in our strategy and below: Pillar Objective People By 2025, we will have supported the wellbeing and independence of more older people through a diverse range of high-quality sepdices and actNities. Places By 2025, we will have driven forward the age friendly agenda through training, collaboration and sharing of good practs.￿. Policy By 2025 we will have further promoted the voices and the rights of older people through policy and engagement. Progressive Organisation By 2025, we will have further invested in the talent of our team, leadership, technology and engagement

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 STRUCTURE. GOVERNANCE AND MANAGEMENT The details of the charity, rts Offi￿rS and advisers who served the charity during the year are outlined on pages 2 and 3 of this report. Age Nl was incorporated on 4 March 2009, was established under a Memorandum of Association which sets out the objects and powers of the company and is governed under its Articles of Association. It ComMen￿d activities on 1 April 2009 and employs 121 competent staff (31 March 2023) who are fully committed to the mission and values of Age Nl. The Objects of Age Nl are listed on Page 4 of this report. The outcome of this being the promotion of the well-being of older people. Board of Trustees The business of Age Nl is managed by the Board of Trustees, who meet four times a year. A Trustee is appointed for an initial period of four years, and may, subject to a recommendation from the Nominations Committee on each occasion. serve a further two periods of two years. The Age Nl Chair is Dr Raymond l*Aullan OBE and a list of Trustees is included on Page 2 of this report. Recruitment of Trustees Age Nl conducts a skills and experience analysis of the existing Board, prior to advertising on the charity website. This ensures the desired skills and experience are incorporated into the Job Description with a view to attracting suitable candidates to apply who meet the requirements of the Boardlcommittee structure and ultimately to govern the charity. Following the interview process, the Nominations & Remunerations Committee makes recommendations for the appointrnent of Trustee(s) to the Board of Trustees. Following aCCeptsn￿ of the recommendations, newly appointed Trustees are formally inducted. They meet with the Chair, Chief ExecutNe and the Management team to familiarise themselves with the charty and to observe from an operational side. The Chair held annual board evaluation meetings with Trustees (1.1 virtual meeting) to discuss their tenn, contribution and performan￿ on the Board and within the committee structure. The Chair provided the Board with a report of the conclusion of the 1.1 meetings. The Nominations & Remunerations Committee is responsible for the Board composition and sUc￿Ssion planning of the Boardlcommittee structure. The committee keeps abreast of the current and future position and make recommendations to the Board. as appropriate. Within this financial year, we delivered a recruitment process and appointed two Trustees with specific skills and expertise to the Board and Committee structure.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Boardroom Apprentice Within this financial year, Age Nl was a Host Board within the Boardroom Apprentice programme and gave a Boardroom Apprenti￿ the opportunity to attend Board and Committee meetings as an Observer. The following Case Study was provided by our Boardroom Apprenti￿ within this financial year, on their experience within the Boardroom Apprentice programme and with Age Nl: 'Boardroom apprentice is a pioneering scheme which offers people of all ages. backgrounds. localities, and abilities the opportunity to develop the skills and confidence to sit on the board of a public sector entity or charity. The scheme pairs participants with a host board for one year and with the support of a 'board buddy,. immerses them in the full board member experience. Apprentices receive board papers and gain practical experience by attending board meetings and committee meetings. A key part of being a Boardmom Apprentice is being inquisitive and apprentices can direct questions to their board buddy, who acts as a source of continued support thmughout the programme. As well as gaining practical experience with a host board, l also attended eight learning days along with the other apprentices. The learning days covered subjects ranging from fiduciary responsibilities of board members and financial skills to responding to different communication styles. We applied the practical and classroom skills we gained over the course of the year by working on a case study in small groups and presenting our findings to a panel at the end of our learning days. Upon hearing about Boardmom Apprentice and the experience of others who completed it, I was intrigued to learn more about the scheme. Everyone who had previously been on the programme only had positive things to say aboirt it. I was initially quite apprehensive and didn't think I would be a suitable candidate birt after researching the programme, I realised it was open and welcoming, with the aim of bringing different insights to boards. At times I felt out of my depth. but I kept in mind the Boardroom Apprentice mantra. 'Get comfortable. being uncomfortable,. When applying for Boardmom Apprentice, I was able to pick 3 potential host boards and was delighted when I was paired with my first choice, Age Nl. My day job is an accountant but during school/university I worked part time as a care assistant in nursing home. I thoroughly enjoyed my time in this role. having learned a lot of life skills as well as experiencing a sense of fuifilmen£ I had hoped to find a way to blend this experience with my accounting career and becoming involved with Age Nl was the perfect way to do it. Ageing is a gift we should all be grateful to receive, but it does come with some issues," declining health, money worries, loneliness, to name a few. Having an organisation like Age Nl to support the aged and their family is crucial for our society. Everyone on the Age Nl board and committees were extremely welcoming and their passion and commitment to the cause was evident at every meeting. My board buddy set aside time ahead of meetings to go through board and committee papers with me and answer any questions I had. This was an invaluable part of the experience as it ensured I was up to date on longstanding matters. Moreover. my buddy acting as a sounding board gave me the confidence to participate freely in the n7eetings. Seeing the accomplishments of the board over the past year at the December board meeting

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 was a particular highlight and demonstrated the vast impact that Age Nl has on Northern Ireland as a whole,. Constituted Committees Within this financial year, the Chief Executive- Miss L Robinson was supported by a Senior Management Team (Director of Marketing & Business Development. Mrs S Casey, Charty Director," Dr P McKeown, Finance Director" Mr K Mcshery and Governance Secretary. Miss C Law) and all were assigned across the committee structures in relation to the Terms of Reference of each committee. They prepared papers to enable Trustees to make informed decisions at the Board meetings and they attended the Board meetings to present their items and provide clarity on any questions raised by the Board of Truslees. Age Nl Subsldiary Age Nl Enterprises Ltd is a subsidiary Boaid of Age Nl. The Board of Trustees changed the status of Age Nl Enterprises Ltd from a non-trading company to a domiant company on 31 March 2023. This decision was due to the retirement of Directors and filing dormant accounts, following the legal transfer of the assets and liabilities from Age Nl Enterprises Ltd to Age Nl in 2020. Age Nl manages the shop portfolio and online retail serrfice, in addition to offering beneficiaries the option of purchasing Age Nl Personal Alamis and Independent Living Products to improve safety and promote wellbeing services. Board Structure of Age Nl Enterprises Ltd The Board of Age Nl Enterprises Ltd operated as a fonnal board throughout this financial year, carrying out the duties delegated to rt from the Board of Trustees. Age Nl Enterprises Ltd met quarterly and encompassed a combination of Trustee and Non-Trustee Non-Executive Directors. The Age Nl Enterprises Ltd Chair was Mrs Diane Creevy. The other Directors within this period were Mr Trevor Dillon (part), Ms Kathy Graham (part), Mr Paul Moorhead, Ms Aislinn McBride, Mr Neil Hutcheson (part), Mr Sam Curry (part), Mr Damian McAteer (part) and Dr Aileen Joanne McDowell. Age Nl Enterprises Ltd Board meetings were attended by the Director of Marketing and Business Development, as the operational lead for this Board. The meetings were also attended by the Social Enterprises Manager, who provided an overview of the performance of the charity shops and products, and potential s￿la1 Enterprise opportunities and the Finan￿ Director, who provided an ovetview of the financial perfomiance of the retail portfolio. Reportlng to the Board of Trustees The Age Nl Board of Trustees receive reports from fonnally constituted committees. namely the Audit & Risk CoMMrtt￿. Finance & Resources Commrttee. Nominations & Remunerations Committee and the Consultative Forum at each Board meeting to enable the Board to make infomied decisions, when required. The Board of Trustees also re￿iVed Minutes and updates from a Non-Executive Director, on behalf of the Age Nl Enterprises Ltd Chair, on the quarterly Age Nl Enterprises Ltd Board meetings and received presentation of recommendations, for decision, if applicable. The Minutes of these Board meetings were provided, for information.

AGE NI Company Limited by Guarantee Report and Financial Ststements Year ended 31 March 2023 Audit & Risk Committee The Audit & Risk Committee takes delegated responsibility on behalf of the Board of Trustees to oversee the systems of governance, risk management and internal control wtthin the charity, ensuring the charty is complying with all aspects of the law, relevant regulations and good practi￿. Specific responsibilities of the committee include. but are not limited lo.. Risk Management. We can confirm that any major risks which may arise are firstly highlighted within the Corporate Risk Register, are revievrfed by the Audit & Risk Committee and recommendations of systemslprocedures are established and utilised through the Senior Management Team. The commtttee: Ensures Risk Management is embedded across the whole charity. Monitors the Corporate Risk Register and ensures it is kept up to date. Reviews the risk management process to ensure it is adequate and operating effectively. Reviews Inspection Reports from RQIA for the deltvery of care services and other relevant bodies. Receives updates on any safeguarding issues. Encourages a culture within the charity whereby each individual feels that he or she has a part to play in guarding the probity of the charity, and is able to take any concerns or worries to an appropriate member of the management team or in exceptional circumstances directly to the chair of theAudtt & Risk Committee. Audit. The committee: Advises the Board of Trustees on the minimum and optimum level of external and intemal audit arrangements. Ensures the annual financial ststements are true and fair, conform to accounting standards and accounting policies are appropriate and applied consistently. This assurance is additionally provided by the Finan￿ & Resources Committee. Reviews the performance reported in the Trustees, Annual Report and ensures it is a true reflection of the charity's perf0mlan￿. Scrutinises and advises the Board on the contents of the draft audit report. Is responsible for reviewing the management letter and management responses to the auditorfs findings and recommendations (post audtt report). Discusses with the extemal auditors any problems or reservations arising from the draft external audrt report and dTafi management letter, reporting relevant issues back to the board, and advising the board accordingly. Reviews the performance of the charity's auditors and advises the Board on any changes that ought to be made to their terms of engagement. Manages the selection of auditors, reviewing their services to the charity and recommending their appointment to the Board and will ensure the auditor is providing an adequate level of advi￿ to the charity. Determines the frequency of tendering for external auditing services. Reviews the Annual Quality Report and has access to a selection of Regulation 29 Monthly Monitoring Reports for each service. Internal Controls. The committee.. Considers all aspects of intemal control, including the independent review of systems and controls, the nature and scope of any internal audit work and the monitoring of implementation of recommendations raised through this work. 47

AGE NI Company Limited by Guarantee Report and Financial Ststements Year ended 31 March 2023 Considers the appropriateness of executive action following intemal control or audit reviews and advises senior management on any additional or altemative steps to be taken. Reviews the operation of intemal and extemal audit and the adequacy of the level of assurance gained from the activities of both. Monitors the compliance of the charity with applicable law and regulation as well as the charty's own policies and procedures. Where appropriate, ensures there is co-ordination and good working relationships between internal audit, external audit and any other review bodies that have been set up. Regularly revIeV￿ the chanty's finan￿ risk register and re￿iVeS regular reports from management providing information on the major financial risks faced by the charity. Receives updates from the GDPR officer. Head of People & Development. the Finance Director in relation to Insurance and Audit. and the Govemance Secretary on behalf of the Govemance Group. The Temis of Reference is reviewed annually. The committee is authorised to investigate on behalf of the Board of Trustees anything that threatens or adverse￿ affects the accomplishment of the charty's aims and objectives, its assets, the reliability of records and information. and its Complian￿ with all relevant laws, regulations. policies and its governing instruments. It is authorised to obtain appropriate external legal and other professional advi￿ in order to fvlfil its responsibility to the Board of Trustees and ensures the charity complies with the implementation of the Charity Commission and its guidelines where appropriate. During this period, the committee was chaired by Dr Roisin McLaughlin (until end of September 2022) and Edward Smyth (from October 2022). The Trustees and Directors on this commrttee within this period were Dr Roisin McLaughlin (part), Mrs Teresa Dunlop, Mr Edward Smyth and Mrs Sarah Brady (part). The committee meets quarterly in advance of the Board meetings,. it submits Minutes to each Board meeting, wrth relevant papers and an update of the meeting is presented by the committee Chair. Governance Group The Governance group was established to prepare and develop key governan￿ documents, on behalf of the Board of Trustees, in alignment with the annual goVernan￿11egal requirernents. During this period, the group consisted of two Trustees, Dr Roisin McLaughlin (part) and Mr Edward Smyth, and the Governan￿ Secretary. The Group provided updates and papers to Audit & Risk Committee, when required, to enable the committee to review and make the relevant recommendations to the Board of Trustees. Finance & Resources Committee The Finan￿ & ReSoUr￿S Committee takes delegated responsibilty on behalf of the Board of Trustees to oversee the financial and resource management, planning and sustainability of the Charty, to ensure the charty objectives are met.

AGE NI Company Limited by Guarantee Report and Financial Ststements Year ended 31 March 2023 Specific responsibilities of the committee include, but are not limited lo.. Financial Perfonnance and Reporting. The committee: Considers the charty's financial plans. Reviews and endorses the quarterly management accounts and financial performance of the charity against the financial plans for approval by the Board. Keeps under review and monitors the cost effectiveness, efficiency and adequacy of the financial controls, financial risk management systems and operation of the charity- Exercises general oversight of the conduct of financial transactions and the maintenance of financial records including any necessary review of the charty's financial policies and prO￿ureS, delegations and mandates. Monitors and reviews the charity's budgels for approval by the Board. Monitors and reviews periodic financial reports to ensure that expenditure is not exceeded. Monitors and reviews the charity's financial perfOnnan￿ an4J invite managers or papers on particular matters to Finan￿ & Resour￿$ Committee meetings to assist in these discussions. Regularly reviews the charity's finance risk register quarterty and receNes regular reports from management providing information on the major financial risks faced by the charity. Reviews the intemal financial controls and financial management systems for all major or high-risk projects. Is responsible for reviewing any representation letter(s) requested by the auditor before they are signed on behalf of the Board. Investigates on behalf of the Board any matter that May put the charity at financial risk. Investsnents. The committee: Monitors and reviews the charity's arrangements in relation to investments including its Investment Policy. ensuring these arrangements are aligned with the charity's long-term strategic objectives. Makes recommendations to the Board in relation to the appointment, re- appointment and removal of the charity's investment advisors and managers. Meets with the investment advisors and managers as appropriate. Reviews the charty's arrangements in relation to reserves, including its Reserves Policy. This is reviewed in line with reviewing accounts annually. Business Cases. The committee considers the business case for major new initiatives and how to meet the financing requirements of these initiatives. Updates were received from: The Finance Director on Age Nl Enterprises Ltd, to monttor its financial performance and to ensure the arrangements are aligned with the charity's long-term objectives. Director of Marketing and Business Development to monitor the income generation performan￿ of the charity. Head of People and Development. when required. to monitor the performan of People and Development activities which have financial implications for the charity, including pension and salary provisions for staff in line with legal requirements. The Terms of Reference is reviewed annually. 49

AGE NI Company Limited by Guarantee Report and Financial Ststements Year ended 31 March 2023 During this period. the committee was chaired by Mr Trevor Dillon. T￿aSUrer (until September 2022, when the Treasurer and Committee Chaii was succeeded by Mr Patrick Mullan). The Trustees and Directors on this committee within this financial period were Mr Trevor Dillon, Mr Ken Simpson, Mr Patrick Mullan and Ms Aislinn McBride. The committee meets quarterly in advance of the Board meetings; it submits minutes to each Board meeting and an update of the meeting is presented by the committee Chair. The Finance Director and Chief Executive attended the full meetings. The Director of Marketing & Business Development attended for designated items. Nominatlons and Remunerations Committee The Nominations and Remunerations Committee takes delegated responsibility on behalf of the Board of Trustees to ensure a formal, rigorous and transparent pro￿dure for the appointment of new Trustees to the Board. It leads the recruitment of active and engaged people with the relevant knowledge. skills and experien￿ to the Age Nl Board and makes recommendations on membership to the Board of Trustees. Specific responsibilities include. but are not limited to: Age Nl Trustees (and Age Nl Enterprises Ltd Non-Executive Directors). The committee: Regularly reviews the structure, size and composition of the current position of the Board and makes recommendations of any changes to the Board. Gives full consideration to sUc￿Ssion planning for Trustees and senior executives in the course of its work and what skills and expertise are required for the future. Is responsible for identifying and nominating for the approval of the Board, candidates to fill Board vacancies as and when they arise. Ensures that on appointment to the Board. Trustees (and Age Nl Enterprises Ltd Non-Executive Directors) re￿1ve a fonnal letter of appointment to the Board. Age Nl Staff members. The committee: Reports on the role of the Chief Executive. hislher subordinates and other key staff. Considers and provides recommendations to the Board on the appropriate salary and pension banding of staff. Monitors the leadership needs of the organisation. with a view to ensuring the continued abilty of the organisation to compete effectively in the sector. Age Nl pay and remuneration for individual posts is detemiined by a recognised job evaluation scheme called the Greater London Provincial Scheme (GLPC). Age NE has a licence to operate this scheme and there is a panel of employees who are trained to use it. Inflationary pay increases are agreed annually by the Board of Trustees and are dependent on Age Nl's financial posrtion in each financial year. Living wage and minimum wage increases are set by the Government. The Terms of Reference is reviewed annually. During this period, the commrttee was chaired by Mrs Patricia Davey. The Trustees and Directors on this committee wrthin this financial period were Mrs Patricia Davey, Dr David Law, Mr David Trelford and Ms Hilary McDowell (part). The committee meets twice a year or

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 more frequently rf required. in advan￿ of the Board meetings. It submits minutes to each Board meeting and an update of the meeting is presented to the Board by the committee Chair. The Chief Executive attended the full meetings. The Head of People and Development attended annually to present the pension and salary banding and a member of the Senior Management Team may attend for specffic items on an as and when required basis. The Age Nl Chair attended to present designated items. Age Nl Consultative Forum Consultative Forum was fomed in 2010. The purpose of the Consultstive Forum is to identify the needs and concerns of older people (in relation to FX)verty, health, equality, social and other issues) and communicate these to Age Nl. The Consuttative Forum also engages with, advises and challenges Age Nl on policy issues and on its strategic direction. The work of the Consultative Forum covers the whole of Northern Ireland and focuses on issues affecting people over the age of 50. It works collaboratively with. and in support of, Age Nl. The Consultative Forum comprises 28 individual older people from across Northern Ireland. The Consultative Forum Chair is a Consuliative Fowm Trustee on the Age Nl Board. The Consultative Forum meets in advance of each Age Nl Board meeting and the Consuttative Forum Chair presents to the Board of Trustees a report on achievements within the quarter and an update of the last meeting. The meetings within this financial year returned to face- tO-fa￿ meetings. Risk Management Risk Management is primarily considered by the Audit & Risk Committee on behalf of the Board and the Corporate Risk Register is presented to the Board bi-annually, providing there haven't been any significant potential risks which have arisen between the Board meetings. In addition to the Audit & Risk Committee reviewing risks. the financial risk area is discussed at each quarterly Finan￿ & Resources committ￿ and findings conveyed to the quarterly Board meeting. The process for maintaining, reviewing and presenting the Corporate Risk Register is that the Corporate Risk Register is regularly reviewed and updated by the Senior Management Team, prior to presentation to the Audrt & Risk Committee. Each potential risk is entered into one of the four identified key risk areas: Sustainabilty of Age Nl. Breach of Corporate Governance. Damage to Reputation of Age Nl and Failure to Protect. Each risk includes a residual risk assessment and inherent risk asse&wnent and details the controls in place and actions to be pursued. The Business Continuity Plans and Corporate Risk Register are in place to support risk management. These registers are reviewed by the Senior Management Team at their monthly meetings. The Operational Leadership Team is responsible for developing and keeping under review Departmental Risk Registers. During this financial year due to the pandemic, the workplace preparedness and recovery plan was also provided to the Audit & Risk Committee. for infonnation and assurance. 51

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Decision Making within Age Nl The Senior Management Team provides and presenls papers to the Board and relevant sub- committees. working closely with the Chair of Age Nl, in advan￿ of each Board meeting. The Operational Leadership Team. comprising the Chief Executive, Charity Director, Director of Marketing & Business Development, Finance Director and Heads of Departments, deliver the activities set out in the operational plan. They meet monthly to discuss and agree operational issues. The Board of Trustees comprises a Chair, Vice-chair, Treasurer and Trustees who bring a diverse range of skills and experien￿ appropriate to the requirements of the Board. They provide strategic leadership to the Senior Management Team and its purpose is to contribute to the effective governance of Age Nl in promots'ng the vision, mission, aims and objectives of the organisation. The Board has an effective framework in place lo authorise delegation. The Scheme of Delegation documents are reviewed annually by the Board of TrUSt￿s. Within this financial year, Age Nl Board had thr￿ sub-committees and a subsidiary non- trading company. Each committeelBoard considers particular issues in greater detail and advises the Board. Prior to each Board meeting, each committee provides Minutes and relevant papers, for information. The committee Chair will provide a verbal update of its previous meeting including recommendations, rf appropriate and an Age Nl Enterprises Ltd Non-Executive Director provides. on behalf of the Chair (as the Chair isn't a Trustee of the charity) an update at the quarterly Board of Trustees meeting. to ensure that all TruSt￿S are fully briefed on the work. discussions and recommendations from each meeting. The Chief Executive provides a Chief Executive's Report to the Board of Trustees at each quarterly meeting, wtth updates from various departments. This includes highlights of the previous quarter and priortties for the quarter ahead. This ensures that the Board of Trustees is fully infonned of the activities, perforrnan￿ and achievements of the charity for each quarter on an operational level. 52

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 FINANCIAL REVIEW Incoming Resources Total incoming reSoUr￿S for the year ended 31 March 2023 were £4,927,983 (2022: £4,830,712). This includes donations and legacies of £254,866 (2022: £651,643) and income from charitable activities of £3,987,287 {2022: £3.598,857). Charitable Activities The financial statements comply with the Companies Act 2006, the Memorandum and Articles of Association, and Accounting and Reporting by Chartties: Statement of Recommended Practi￿ applicable to charities preparing their accounts in accordan￿ with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015). The breakdown of expenditure on charitable activities is arrived at by analysing the cost of objectives delivered in accordance wrth the organisation's annual and strategic plans. Expenditure continues to be subject to tight budgetary disciplines across the organisation and focuses on the priorities of the annual business plan. Total reSoUr￿S expended for the year ended 31 March 2023 were £4,763,314 (2022: £4,503,068). This includes expenditure on raising fvnds of £525,499 (2022: £552,549) and expenditure on charttable activities of £4.237,815 (2022.. £3,950,519). Ourtotal net incomings forthe period, before otheT recognised gains and losses, was £164,669 (2022.. Incoming £327,644). After gains from investment assets, the incoming resource was £126.527 (2022: Incoming £364,161). The balances on restricted funds and unrestricted funds at the year-end were £574,645 (2022.. £492,776) and £2,525.498 (2022: £2,480,840) respectiveEy. Investments Under our Memorandum and Articles of Association. the Trustees have the powers to invest in a way that furtheT the charities objectives. Our portfolio of shareholdings, held as a long-tenn core investment and managed by Evelyn Partners (previously Smith & Williamson), had an decrease in valuation at 31 March 2023 of £705,892 from £744,034 at 31 March 2022. The unrealised capital loss in the investment portfolio for the year ended 31 March 2023 was £38,142 (2022.. gain of £36,517). Investment Performance The core objectives for Age Nl investment portfolio is for these funds to achieve a balance between income generation and longer term growth, taking minimal risk. At the year-end 31 March 2023. the Charty held cash reserves of £2,169,569 (2022.. £2,622,682). The investment portfolio as at 31 March 2023 was £705,892 (2022: 744,034).

AGE NI Company Limited by Guarantee Report and Financial Ststements Year ended 31 March 2023 Reserves Policy The Trustees aspiration is to continue to build a general level of reserves (excluding tangible fixed assets) that has six months of unrestricted expenditure in reserve so that they wi51 be able to continue the current acttvities of the charity. For 2022123 these general reserves amounted to £2.525.498 (2022.. £2,480,840). Excluding tangible fixed assets these general reseNes amounted to £2,414.813. This represents 131.7 % of the six month target based on 2022123 annual pro-rata expenditure. Funds held within designated funds are £73,462 (2022: £62,628). This balance of these funds are held to fund accruing redundancy projects costs from restricted fvnd projects with the balance held if needed to offer support in raising more charrtable funds through increased retail donations. Principal Funding Sources The principal funding sources of Age Nl include: Trust Income that helps fund: Care". Domiciliary Care Services. Day Care Services. Residential Care Services. Project Income that helps funds one off projects. Fundraising Income from Corporate and Individual Donors. Fundraising income from events. Legacy Income. Age UK funding. Gift Aid Income. Core Grant Funding. Trustees, responsibilities in relation to the financial statements The Trustees. who are also Directors for the purposes of company law, are responsible for preparing the Trustees, report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires the charity Trustees to prepare financial ststements for each year which give a true and fair view of the state of affairs of the charitable company and the incoming reSoUr￿S and application of reSoUr￿s. including the income and expenditure, for that period. In preparing these financial statements, the Trustees are required to: select suitable accounting policies and then apply them consistentty. observe the methods and principles in the applicable Charities SORP; make judgments and accounting estimates that a￿ reasonable and prudent;

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 state whether applicable UK accounting standards have been followed. subject to any material departures disclosed and explained in the financial statements,. prepare the financial statements on the going concern basis unless tt is inappropriate to presume that the charity will continue in business. The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charity's transactions and disclose with reasonable accuracy at any time the financial position of the charty and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hen￿ for taking reasonable steps for the prevention and detection of fraud and other irregularities. The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation in the United Kingdom. Governing the preparation and dissemination of financial statements may differfrom legislation in other jurisdictions. Statement as to disclosure to our auditors Each of the persons who is a Trustee at the date of approval of this report confirms that: so far as they are aware, there is no relevant audit infonnation of which the charity's auditor is unaware" and they have tsken all steps that they ought to have taken as a Trustee to make themselves aware of any relevant audit infonnation and to establish that the charily's auditor is aware of that information. Small company provisions This report has been prepared in accordan￿ wtth the provisions applicable to companies entitled to the small companies exemption. The Trustees, annual report was approved on 27 September 2023 and signed on behalf of the board of Trustees by: 2111123 Dr Raymond Mullan OBE Trustee

AGE NI Cornpany Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Independent Audito￿$ Report To the Trustees of Age Nl Opinion We have audited the financial statements of Age Nl (the 'charitable company.) for the year ended 31 Sl March 2023 which comprise the statement of financial activities {including income and expenditure account, the ba￿n￿ sheet. statement of cash flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 °The Financial Reporting Standard applicable in the UK artd Republic of Ireland" (United ￿'ngdOM Generally Accepted Accounting Practice). In our opinion: The financial statements give a true and fair view of the state of the charitable company's affairs as at 3151 March 2023 and of its incoming resources and application of resources, for the year then erKled,' The financial statements have been property prepared in accordance with United Kingdom Generally Accepted Accounting Practice" Proper accounting records have been kept by the charity throughout the period,. Basls for opinion We conducted our audit in accordan￿ with Intemational Standards on Auditing (UK) (ISAS (UK)) and applicable law. Our responsibilrties under those standards are further described in the Audrtor's responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audrt of the financial statements in the UK, including the FRC'S Ethical Standard. and we have fulfilled our ethical responsibilities in accordance viith these requirements. Vle believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audrt opinion. Conclusions relating to going concern In audrting the financial statements, we have concluded that the Trustees, use of the going concern basis of accounting in the preparation of the financial ststements is appropriate. Based on the V￿rk we have performed. we have not identifEd any material uncertainties relating to events or conditions that, individually or collectively. may cast signrficant doubt on the charitable company's ability to continue as a going concem for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibiltiies of the Trustees with respect to going concem a￿ described in the relevant sections of this report. Other information The Trustees are responsible for the other information. The other information comprises the information included in the annual report, other than the financial ststements and our audttorfs report thereon. Our opinion on the financial statements does not cover the other infomiation and, except to the exient otherwise explicitly stated in our report. we do not express any fomi of assurance Conclusion thereon. In connection with our audit of the financial statements, our responsibilty is to read the other infomiation and, in doing so, consider whether the other infomiation is materially inconsistent with the financial statements or our knowledge obtained in the audrt or otheThvise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements. we are required to determine whether there is a material misstatement in the financial ststements or a material misstatement of the other infomiation. If, based on the work we have performed, we conclude that there is a material misstatement of this other infomiation, we are required to report that fact. We have nothing to report in this regard.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Independent Auditorfs Report To the Trustees of Age Nl (conc) Matters on which we are required to report by exceptlo We have nothing to rewrt in respect of the following matters where legislation requires us to report to you rf, in our opinion.. the infonnation given in the Trustees, Annual Report is inconsistent in any material respect with the financial statements., or sufficient accounting records have not been kept., or the financial statements are not in agreement with the accounting ￿ordS and retums; or we have not received all the information and explanations we require for our audit. Responsibilities of trnstees As explained more fully in the Trustees, Responsibilities Statement, the Trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees detemiine is necessary to enable the preparation of financial statements that are free from material misstatement. whether due to fraud or error. In preparing the financial statements, the Trustees are responsible for assessing the charitable company's abilty to continue as a going concem, dI￿lOSIng. as applicable, matters related to going concern and using the going concem basis of accounting unless the Trustees erther intend to liquidate the charitable company or to cease operations, or have no realistic alternatrve but to do so. Auditorfs responsibilities for the audlt of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAS (UK) will ahvays detect a material misstatement when it exists. Misstatements can arise from fraud or error and a￿ considered material rf, individually or in the aggregate, they could reasonably be e>pected to Influen￿ the economic decisK•ns of users taken on the basis of these financial statements. Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below. Extent to which the audit was considered capable of detecting irregularities, including fraud The objectives of our audit in respect of fraud, are., to identfy and assess the risks of material misstatement of the financial statements due to fraud., to obtain sufficient appropriate audit evidence regarding the assessed risks of material misstatement due to fraud, through designing arKI implementing appropriate responses to those assessed risks; and to respond appropriately to instsnces of fraud or suspected fraud identified during the audit. However. the primary responsibility for the prevention and detection of fraud rests with both management and those charged wf(h governance of the charitable company. Our approach was as follows.. We obtained an understanding of the legal and regulatory requirements applicable to the charitable company and considered that the most significant to be the Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102). 57

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Independent Auditofs Report To the Trustees of Age Nl (cont) We obtained an understanding of h(hv the charitable company complies with these requirements by discussions wrth management and those Charged with govemance. We assessed the risk of material missLqtement of the financial statements, including the risk of material misstatement due to fraud and how it might occur. by holding discussions with management and those charged with govemance. We inquired of management and those charged wrth govemance as to any known instances of non-compliance or suspected non-compliance with laws and regulations. Based on this understanding, we designed specific appropriate audit procedures to identify InStan￿S of non<ompliance with laws and regulations. This included making enquiries of management and those charged with g0Veman￿ and obtaining additional corroborative evidence as required. As part of an audrt in accordance with ISAS (UK) we exercise professional judgement and maintain professional scepticism throughout the audtl. Audit procedures perfomied by the engagement team included..

We obtained an understanding of the charrtable company's intemal control systems in order to design audit procedures that are appropriate in the circumstances, but not for the purposes of expressing an opinion on the effectiveness of the charitable company's intemal control. We obtained an understanding of how the charitable company complies with relevant laws and regulations by making enquiries of management and those charged wÉih govemance. Enquiry of management, those charged with governance and the entty's solicitors around actual and potential litigation and claims. Enquiry of entty staff to identfy any instances of non-compliance wrth laws and regulations. Perfomiing analytical procedures to identfy any unusual or unexpected reLqtionships that may indicate risks of material misstatement due to fraud Reviewing minLrtes of meetings of ttr￿Se Cha￿ed wtih govemance Reviewing financial statement disclosures and testing to supporting documentation to assess compliance with applicable laws and regu￿tiOns. Audriing the risk of management override of controls, including through testing journal entries and other adjustments for appropriateness, and evaluating the rationale of significant transactions that are unusual or outside the normal course of business. We communicated relevant laws and regulations and potential fraud risks to all engagement team members and remained alert to any indi&gtions of fraud or non-compliance with laws and regulations throughout the audit. There are inherent limitations in the audit procedures described above and the further removed non- compliance wf(h laws and regulations is from the events and transadions refiected in the financial statements, the less likely we would become aware of it. Also. the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resuMing from error, as fraud may involve deliberate concealment through collusion. forgery, intentional omissions, mIs￿presen￿tIOnS or the override of intemal control.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Independent Audltorfs Report To the Trustees of Age Nl (conÉJ A further description of ¢xJr responsibilities for the audit of the financial statements is located on the Financial Reporiing Council's websrte at.. http".IAvww.frc.org.uklaudttorsresponsibilties. This description forms part of our audrtorfs report. We communicate with those charged with governan￿ regarding. among other matters, the planned scope and timing of the audit and significant findings. including any significant deficiencies in intemal control that we identify during our audrt. Use of our report This report is made solely to the charitable company's Trustees. as a body. Our audtt work has been undertaken so that we might state to the charitable company's Trustees those matters we are required to state to them in an auditorfs report and for no other purpose. To the fullest extent pemiitted by law, we do not accept or assume responsibility to anyone other than the charty and its Trustees as a body, for our audrt work, for this report. or for the opinions we have fonned. R.9, JL4-¥d- Dr R I Peters Gallagher OBE FCA (Senior Stalutory Audrfor) For and on behalf of Moore (Nl) LLP 4th Floor- Donegall House 7 Donegall Square North Belfast Northern Ireland BT15GB Date Moore (Nl) LLP is eligible to act as an auditor in temis of section 65 of the Charities Act (Nl) 2008 59

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Statement of Financial Activities (incorporating the income and expenditure account) Unrestricted Restrlcted Total Funds Totsl Funds Funds 2023 Funds 2023 2023 2022 In¢ome and endowments from Donations and legacies 254,866 254,866 651,643 Charitsble activities 2,808,538 1.178.749 3.987.287 3,598.857 Other trading activibes 638.991 638,991 552,497 Invesknent income 46,839 27,715 Total In￿Me and endovfflionts 3,749,234 1,178,749 4,927,983 4,830,712 Expendlture Expenditure on raising fvnds: Costs of other trading activities Expenditure on charitable activities {525,499} 13,140.935} (S25,499) 14,237,815) {552,549} {3,950,519) (1,096,880) Total expenditure 13.666,434} (1.096.880) 14.763.314) {4,503,068) Net (losses)Igains on investment (38.142) (38,142 36,517 Net lexpenditure)fincome and nel movement in funds 81,869 126,527 364,161 Reconciliation of funds Total ftjnds brought forward 2.480.840 492.776 2,973,616 2,609,455 Total fijnds caffied forward 2.525.498 574.645 3,100,143 2,973,616 The Statement of Financial Acaiwties inctudes au gains and losses reccgnised in year. All income and experKliture derive from c(￿tinuIng adiwties. The Statement of Financial Adivities (incorporating the incc4ne and expendi￿re accounts) for the prior year ended 31 March 2022 is included in note 22 to accounts. The notes on pages 63 to 74 fonn part of these financial statements 60

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Statement of Financial Position 2023 2022 Fixed assets Tangible fixed assets Inveslments 13 14 110.685 705,892 110,980 744.034 816,557 855.014 Current assets Debtors Investments Cash at bank and in hand 15 16 570.720 321.372 2,169.569 2.622,682 2.740,292 2,9H,057 Creditors: amounts falling due within one year 17 {456,726) (825.455) Net current assets 2.283.566 2,118,602 Total assets less current (Ilabllitiesyassets 3,100,123 2,973.616 Net assets 3,100,123 2,973,616 Funds Restricted funds Unrestricted income funds 21 21 574.645 2.525.498 492,T16 2,480,840 Total funds 3.100,143 2.973.616 These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies, regime. These finanaal statements were approved by the board of trustees and authorised for issue on 27 September 2023, and are signed on their behalf by: Dr Raymond Mullan O Trustee i(IlL3 The notes on pages 63 to 74 form part of these financial statements 61

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Statement of Cash Flows 2023 2022 Cashflows from operatlng activities Net (expenditureyincome Cash generated from operations 126,527 364,161 Adjustments for. Depreaab'on of tangible fixed assets Net Ilosses)Igains on investrnents Other interest ￿CeiVable and similar income Changes in.- Stocks Trade and other debtors Trade and other creditors 39,425 38,142 (46,8391 47.963 (36,517) (27.715) 3,184 268,655 207,046 (249,347) (368.730) Cash generated from operab'ons <460,822 826,777 Interest received 46,839 27.715 Net cash used in operating activities (413,983 854.492 Cash flows from invesllng a¢tivilies Purchase of tangibFe assets Purchase of other investments Proceeds from sale of other inveslments (40,669) (12.0801 1.539 20 Net cash used in investlng actlvlties 112,060) I12,c￿oI Inerea$o1(dgcrgase} in cash and cash equivalents in the year 1453.113) 842,431 Cash and cash equivalents at the beginning of the y&qr Cash and cash equivalents at the end ofthe year 2.622,682 1,780,251 2,169,569 2,622.682 The notes on pages 63 to 74 form part ofthese financial statements 62

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Accounting Poli¢i•s Basls of Accounting The financial statements have tseen prepared in accorda￿ v￿h Accounting and R8POrting by Charities.. Statement of recommended Practi￿ applicable to charities preparing their accounts in accordan￿ wtth the Financial Reporting Standard which applies in the UK {FRS102) (effectve 1 January 2015) - (Charities SORP (FRS 10211, the Financial Reporting Standard applicable in the UK {FRS102) and the Companies Act 2006. Going concern The financial statements have been prepared on a going ¢oncem basis vthich assumes that the charity will continue in operats'onal existence for the fore5eeabk futu￿. The Tn￿teeS continually monitor perfon￿an￿, liquidity cash flow and fvture development. As a result the Trustees believe that the Chanty is well platxl to manage business risk and remain a going COn￿M. Fund accountlng un￿strICted funds are available for use at the discretion ofthe trustees to further any of t￿ charivs purposes. Designated funds are Un￿strICted fijnds earmarked by the trustees for particular ftrture project or commitment. Reslrided funds are subjected to restrictions on their expendrture declared by the donor or through the tenns of an appeal, and fall into one of sub-dasses: restricted income funds or endovKnent funds. Incom• ro¢ognltion All in¢oming resources are included in the statement of financial activities when entiuement has passed to the charity,. it is probable that the economic benefits associated the transaction will flow to the charity and the amount can be reliably measU￿d. The following s￿ifiC policies are app1￿j to particular categories of income: income fr(xn donats.ons or grants is recwnised when there is eviden￿ of entiuement to the gift, receipt is probable and its amount can be measured reliably. legacy income is recognised when receipt is probable and ents'tlement is established. income from donated goods is measured atthe fairvalue ofthe goc*Js unless this is impractical to measure reliably. in which case the value is derived from the cost to the donor or the ests'mated ￿sale value. Donated facilities and ServI￿S are reccgnised in the accounts when received if the value can be reliably measured. No amounts are ind￿ted for the contributs'on ofgeneral volunteers. incorne from contracts for the suppty of se￿I￿S is recognised with the delivery of the contracted service. This is dassified as unrestricted fuThJs unless there is a contracbjal requirement for it to be spent on a particular Pufpose and returned if unspent. in whith case it may be regarded as restrithd Resources expended Expenditure ts recognised on an accruals basis as a liability is incurred. Expenditu￿ includes any VAT which cannot be fully recovered, and is dassIf￿d under headings of the ststement of financial activities to which it relate5.' expenditure on raising fvnds incl￿e$ the costs of all fvndraising activities, events, non-charilable trading activities, and the sale of donated gocmts. eX￿ndItUre on charttable actsvitses indudes all cfjsts incurred by a charity in undertaking activittes that further its charitable aims for the benefft of rts beneficiaries, including those support Costs and costs relating to the g0Veman￿ of the Charity apportioned to charitabie activits"es. other exFenditure indudes all expenditure that is neither related to raising fijnds for the Charity nor part of its eX￿ndItUre on Charitable activities. 63

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Accountlng Pollcles {¢ontinued All costs are all￿ted to exFenditure ¢ategories rellecting the use of the resou￿. Direct ¢osts attrTbutable to a single activity a￿ allocated direcdy to that activity. Shared costs are apF)Ortioned befyveen the activit'es they ¢ontribuie to on a reasonable, justifiable and c(￿siStent basis. Tangible assets Tangible assets are initially recorded at ¢0St, and subsequenuy stated at cost less any accumulated depreciation and impaimient losses. Any tangible assets carrie(J at revalued amounts are recorded at fair value at the date of revaluation less any subsequent accumulated depreaation and subsequent accumulated impaimient losses. An increase in the caryiro amount of an asset as a result of a revaluation, is re¢ognised in other recognised gains and losses, unless it reverses a charge for impainnent that has previously been recognised as expenditure within the statement of ffin8nual activrb"es. A decrease in the carrying amount of an asset as a result of revaluation, is recognised in other recogniwj gains and losses, eX￿pt to which it offsets any previous revaluation gain, in which case the loss is shown within other ￿Cognised gains and losses on the statement of ffnancaal acltvttses. Depreclatlon Depreaation is calculat&J so as to write off the rx)St or valuation of an assec less its residual value, over the useful economic life of that asset as follov•S'. Long leasehold property Fixtures and fith'ngs Motor vehicles Computer Equipment Leasehold Improvements 2% straight line 20% straight line 25% straKJht line 33QA Str?￿h1 line 10% straoht line Invosiments Unlisted equity investrnents are inrtj'ally recorded at cos( and subsequenty measured al fair value. If fair value cannot reli8trAy measured, assets are measured at cost less impaimient Listed investments are measured at fair value with changes in fair value being recognised in income or expenditure. Inveslments in asso¢iatss Investrnents in associates accounted for in acCOrdar￿ with the cost mojel are recorded at cost less any accumulated impairment losses. Invesbrents in associates accounted for in accordan￿ wth the fair value model are inib'ally recorded al the Iransacb'on pric£. At each reporting date. the investments are measured at fair value, wth changes in fair value tsken through ir￿rne or expenditure. Vvhere it is impractica)le to measure fair value reliably without undue cost or effort. the cost model will be adopted. Dividends and other distributs'ons receNed from the investment are recognised as income wrthout regard to whether the dislributions are from accumulated profits of ts assoaate arrsing before or after the date of acquisition. Investments in joint ventyres Inveslments in jointly controlled entsties accounted for in accordan￿ with the cost model are recorded at cost less any accumulated impaimient losses. Inveslmenls in jointly controlled entit'es accounted for in accordance with the fair value model are initially recorded at the transaction pri￿. At each reporbng date, the inve5trnents are measured at fair value, with changes in tsir value taken through income or exFendiiure. v￿re it is impracticable to measure fair value reliabty without undue cost or effo¢ the cost model wll be adopted. Dividends and otherdistributions received from the investment are recognised as income without regard to whether the distribut.ons are from accumulated proffts of the joint Ventu￿ ansing before or after the date of acquisibon.

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Accounting Pollcies (contlnuod lrnpairnient of fixed assets A review for indicators of impainnent is carried out at each reportmig date. wrf(h the recoverable amount being estimated where such indicators exist. Where the carrying value exceeds the ￿COVerable amount, the asset is impaired accordingly. Prior impaimients are also reviesved for possible reversal at each reportt'ng date. For the purposes of impaimient testing, when it is not possible to estimate the recoverable amount of an individual asset. an estimate is made of the recoverable amount of the cash-generating unrl to which the asset belongs. The ash-generating unit is the smallest identifiable group of assets that indudes the asset and generates cash inflows that largely independent of the cash infiows from other assets or groups of assets. For impaiment tests'ng of goodwill, the goodwill acquired in a business combination is, from the acquisibon date, allocate(I to each of the Ca$h￿eneratirIj units that are expected to benefrt from the synergies of the ￿mbinatiOn. irrespective of whether other assets or liabilities of the charity are assigne(I to Ihose units. Stocks Stocks are measured al the l(Yver of cost and estimated sellirs price less costs to complete and sell. Cost indudes all costs of purchase, costs of o)nversion and other costs in(JJrred in bringing the stod( to its present location and condition. Financlal Instruments A financial asset or a financial liability is recognised only when the tharity becomes a party to the contractual provisions of Ihe inslrumenL Basr¢ finanaal instruments are initially recognised at the amount reivable or payable induding any related transaction costs. Current assets and current liabilities are subsequently measured at the cash or other consideration expected to be paid or received and not discounted. Debt instruments are subs8quenUy measured * amoitwj cosL Tr￿ere investrnents in shares are publicly traded or their fair value can otherwtse be measured reliably, the investment is subsequently measured at fair value wrth changes in fair value recognised in income and expenditure. All other such invéstments are subsequently measured at cost less impai￿nent. Other financial instruments, including derivatives, a￿ initi'ally recognised at fair value, un￿sS payment for an a55et Is deferred beyond nomal business temis or financag at a rate of interest that is not a mathet rate, in which case the asset is measured at the present value of the future payments discounted at a market rate of interest for a similar debt instrument Other financial instruments are subsequently measLrred at fairvalue, with any changes recognised in the statement of financtal acliwties. wth the ex￿ptIOn of hedging instruments in a designated hedging relationship. Financial assets that are measured at eost or amortised cost are reviewed for obJ"ective e￿den￿ of impaifment at the end of each reporbng date. If the￿ is objecb.ve eV￿ence of impaim)ent, an impaimient loss is ￿cOgnised under the appropriate headirvJ in the ststement of financial activities in wh￿h the inikn'al gain was recognised. For all equty instruments regardless of significance, arKI otherfinancial assets that are individually significant, these are assessed individualty for impainment Other finanoal assets a￿ erther asse559J individualty or grouped on the basis of similar Credit risk characteristits. Any reversals of impaimient are recognised immediate￿, to the extent that the reversal d￿S not result in a carying amount of the financial asset that eX￿ed$ what the carrying amounl would have been had the impaimient not prev￿U$1Y been recognised. Limitsd by guaranteo Each of the memters of the company has guaranteed to conlribule to the assets of the company in the event of the same being would up to the extent of £1. 65

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 2. Donations and legacles Unrestricted Funds Total Funds 2023 un￿strict￿ Funds Total Funds 2022 Legacies 254,866 254,866 651,643 651,643 Charltable activitles Unrestricted Funds 2023 Restrlcted Funds 2023 Totsl Funds 2023 DHSSPS Age UK (re￿IVed organisational support grant) Meadowbank IDC & Daycare Day Care First ConnecUAdwcelAdvocacy Service income Other charitable activities 165,660 329,403 165.660 329.403 868,973 578,102 718.558 868.973 578.102 718.558 115,000 2.657 1,208,934 115,000 2,657 145,185 1.063.749 2,80&538 1,178,749 3,987,287 Unre8tricted Funds 2022 Restrlctod Funds 2022 Total Funds 2022 DHSSPS Age UK (received organisab'onal support grant) Meadowbank IDC & Daycare Day Care First ConnecVAdvic8lAdvocacy servi￿ Income Other charitable aclivitss 165.660 329,403 165,660 329,403 850.030 539.525 668.505 850,030 539,525 668,505 178,257 2,816 864,e£1 178.257 2.816 190.049 674.611 2,745,988 852,868 3.598,857 66

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 4. Other trading aclivitles Unregtricted Funds Total Funds 2023 Unrestricted Funds Total Funds 2022 Fundraising Commercial incone 337.056 301.935 638,991 337.056 301,935 638,991 286.707 265,789 552,496 286,708 265.789 552.497 5. Investment income Unrestricted Funds 2023 Total Fundg 2023 Unrestrthd Funds 2022 Totsl Funds 2022 Bank interest rer£ivable Dividend income 24,378 22.461 46.839 24,378 22.461 46,839 2,181 5.534 27,715 2,181 25,534 27,715 6. Costs of other trading aclivities Unrestricted Funds Totsl Funds 2023 Unrestricted Funds Total Funds 2022 Wages & salaries Retail 306,658 4.175 71.279 32 323,648 9,636 47,460 264 323,648 9.636 47,460 264 4.175 71,279 32 Operational expenses Transport Accommc¥Jation 82.642 4.129 11.397 45.187 525A99 82,642 4,129 11,397 45,187 525899 99,699 14.577 11,506 45.759 552,549 99,699 14.577 11.506 45,759 552,549 Other Depreciation Other support Costs 67

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 Expendlture on chafltsble activities by activlty typo Activities Support undertaken directly costs Total fund$ 2023 T¢)tal Funds 2022 Delivering flagship services Lading athhoritative expert on ageing Mobilisation of a strong & vibrant age sector Govemance costs 3.553.847 66,673 403.433 18,668 3.957.280 85,341 3,587,419 107,302 74,951 29,393 104,344 175,233 90,850 542.344 90,850 4,237,815 80,565 3,950.519 3.695A71 8. Analysls of support costs Anaty8i8 of support costs Total 2023 Total 2022 Staff costs Governan￿ costs Operational Transport Accommodation Other Depreciation Retail 272.087 87,497 65.703 1,924 195.726 (65.949) 13,281 272,087 87.497 65.703 1.924 195.726 (65,949 13,281 286.775 80,565 31.156 1,571 192,645 (44,751) 21.264 286,775 569,225 570,269 570.269 9. Net (losse8ygains on investments Unre8trl¢ted Funds Total Funds 2023 Unrestricted Funds Total Funds 2022 Gainsl(lossesl on listed investrnents (38,142) 138,142) 36,517 36,517 10. Net (expenditureylncomo Net lexpenditureyincome is stated after chargingl(crediting). 2023 2022 Depreciation of tsngible fixed assets 39.425 46,887 68

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 11. Staff costs 2023 2022 Wages and salaries Social security costs Pension costs 2,855,386 212.781 124,856 3,193,023 2,724,997 205,818 120,180 3,050,995 The average head count of employees during the year was 146 {2022.' 144). Included within staff costs is £27,509 of redundancy costs {2022'. £nil). Redundancy payments are charged to the Statement of Finanaal Activities in the peric#J to which they ￿late. The number of employees whose ￿mUneratiOn for the year fell within the following bands, were: 2023 2022 £70,(w)O to £79.999 12. Trustee remuneration and expenses The charity trustses were not paid or recetved any other beneffts from employrnent wth the charity in the year {2022.' £nil}. They were reimbursed travel expenses during the year totalling £18912022.. £127). No charity trustee received payment fr)r professional or other serwces supplies to the charity (2022: £nil). The total employee ￿neffits of the key management petsonnel of the tharity total £283,459 {2022.' £290,304). 69

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 13. Tangible fixed assets Long leasehold Fixtures & property Flttings IAotor Vehi¢195 Equipment Leasehold Improvement Total Cost At 1 Apr 2022 Adjustments Additions Disposals At 31 Mar 2023 89.995 208,813 83.324 143.133 59,391 584,656 8,352 (47,859) 167.341 30.257 {9,3751 164,015 2,060 40.669 145,4481 {102.682) 17,968 522,643 89,995 83.324 Depreclatlon At 1 Apr 2022 Adjustsnents Charge for year Disposals At 31 Mar 2023 50,492 {3541 2.259 180,920 {66) 9.441 (46,821) 143.474 83.324 108,801 50,138 419 1,835 39,425 145,448) 1101.143) 6,945 411,958 473,675 25.891 {8.8731 125,818 52.397 83,324 Carrylng amount Al 31 Mar 2023 37,598 23.867 38,196 11,023 110,685 Al 31 Mar 2022 39,857 27.893 34,332 8,900 110,980 14. Flxed Assel Invoslments Llsted Investments Cost or valuation At 1 April 2022 Addit'ons at cost Disposals at market value Fair value movements Olher movements At 31 March 2023 Impairment At 1 April 2022 and 31 March 2023 Carrying amount At 31 March 2023 At 31 March 2022 744,034 14,437 115,544) 137,036) 705,892 705.892 744,034 All investments shown a￿ve are held at valuation. Financial assets held at falr value. Listed investments were valued by Evelyn Partners (Previously Cunningham Coates. Belfast). 70

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 15. Debtors 2023 2022 Trade debtor5 Other debtors 116,138 454,582 570.720 104,786 216,586 321,372 16. Investsnents 2023 2022 Shares 17. Creditors: amounts falllng duo within one year 2023 2022 Trade creditors AccTuals and deferred income Social security and other Lqxes Other ¢redilor5 37,294 319,032 48.343 52.057 456,726 48,782 659,422 50,726 66,525 825,455 18. Dof•rred income 2023 2022 Amounts defetred in year 220,141 573.767 19. Rolated party transactlons There were no related paty transactions in the year. 71

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 20. Analysls of charltablg funds Unrestricted funds At1Apr 2022 Incorne Expendlture Transfers Galns and losses At 31 Mar 2023 Revenue Fund Designated fiJTrJs 2,418,212 3,749,234 62,628 2,480,840 3.749,234 (3,666.434) {10.8341 10.834 (38,142) 2,452,036 73.462 2,525,498 13.666.434) {38.1421 21. R•strl¢tod funds At1Apr 2022 Incomg Expendliure Transfers Gains and losses At 31 Mar 2023 InnovationlDatabase Development Living Well- South Eastem Trust Shared Lives SeNi Age UK Cost of Liwng Day Care Restricted My Life My Way My Life My Wellbeing Move More Live More Carer Wellbeing Servic My Life My Support Ulster Garden Villages- y Home Life Reminiscence Friends of Lmng Well Moyle Lottery Age at Work MCI (Staying Sharp) Age UK- Keeping Wdl at Home Age UK- Net Fund Age UK COVID Appeal Fund Age UK- Support & Recovery Fund Health & Wellbeing Total carried to noxtpag8 44,176 35.941 8,236 1.561 33,752 35.313 34,691 2.621 6,275 29,391 2,621 1,767 5,3IXI 13.769 15.020 18,276 14,960 52.688 118.948 37.378 1.725 52,688 117,871 30,326 1.725 1,077 7,051 2,000 2,000 28,952 225 28,952 225 71,414 7.752 9.080 443,577 25.0(X) 421.348 14.515 5,577 93,644 18,238 3,503 100 27.455 100 3.919 23,536 21,266 21.266 216 755, 145 8,833 783.261 41,383 266,381 292, 770 72

AGE NI Company Limited by Guarantee Report and Flnancial Ststements Year ended 31 March 2023 21. Restricted funds l¢ontlnued) At1Apr 2022 Income Expenditure Transfers Gains and losses At 31 Mar 2023 Total canied fn)m prev page 292. 770 755, 145 783,261 266,381 Impact Reporting Dept. of Communits'es Support & recovery Fund Good Vibrattons Homes for Health Ageing Employment & Skills Initiative Dementia MCST Programme Funder Age UK Projert ReGain First Connect Lisbum & Casuereagh Age Sector CHIC (First Connect North Belfast) Amed Forces Belfast Enrich Ulster Orchestra Pensionerfs Parliament Restdents Comfort 17,581 71.666 16.692 {377) 889 72,793 750 139.050 2,5C 28,738 2.51X) 110,312 32.470 15.187 17,283 763 18,509 19,272 I03,1￿• 115,300 90.7( 116,398 375 12,294 62,450 2,192 2.567 7.915 12,763 3,546 20,302 975 246 27,211 975 246 4,963 492,776 4.477 1.178.749 4.455 1,096,880 4,984 574,645 73

AGE NI Company Limited by Guarantee Report and Financial Statements Year ended 31 March 2023 22. Statement of Financlal Activities for Year Ended 31 March 2022 Unrestricted Funds 2022 Restricted Funds 2022 Total Funds 2022 Total Funds 2021 Incomo and endowmonts from Donations and ￿aCleS 651,643 651,643 217,778 Charitable activities 2.745,988 852.869 3,598,857 4.693,299 Other trading actiwties 552,497 552.497 583,081 Investment income 27.715 27,715 22,299 Total Incomo and endowments 3,977.843 852,869 4,830,712 5,518,457 Expendlturo Expenditu￿ on raising fund$= Costs of other trading aclivities (552,549) (552,549) (563,124) Expendtture on charrtable activities (2.971.907) (978.812) (3,950.519) 14,167.768) Total expendlture (3.524,4561 (978,6121 {4,503.068) 14,730,892} Net Ilosses)Igains on investment 36.517 36,517 143,￿8 Net {expendlture)Ilncome and net movoment in funds 489, (125,743) 364.161 929,532 Recon¢lllation of funds Total fvnds brought forward 1.990,936 618.519 2.609.455 1.668,976 Transfer from Age Nl Enterprises 10,943 Total funds caffred tO￿ard 2,480,840 492,776 2,973.616 2.609,455 74