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2023-03-31-annual-report

Annual Review 2022-23 GROWING TOGETHER

Grove Community HOUSING ASSOCIATION

Residents are the roots of our community

CONTENTS

04 06 Chair & Chief Performance Review Executive Review

[10] Great Homes

14 Our Achievements

15 22 Community Our People Engagement & Events

25 Finance & Economic

[30] Governance & Regulation

31

Board of Management & Advisors

022

OUR MISSION “To provide quality homes and services for our tenants and wider community”

GCHA consulted with the Tenant Voice Group who agreed that printing costs for this document are reallocated to Fuel Vouchers. This document will be available online.

03

Joint Statement By Chair And Chief Executive

A REVIEW OF THE YEAR – CONSOLIDATION & TRANSFORMATION

Just as our much-loved City of Belfast, where we are based, has a long history of reinventing itself, we too at GCHA have reinvented ourselves. We have transformed into a strong, visible, forward-thinking, outward looking organisation, building solid foundations for our future strategic plans.

Through good governance and a restructured Board and staff team we have breathed life and resources back into how we operate and most importantly into tenants homes and the community. We have engaged positively with a wide range of stakeholders and advisers in shaping our work and services. We worked closely with our regulator DfC and have improved our Regulatory Rating to One standard. This places us in a strong position for procuring new finance for growing the number of new homes that are desperately needed. We in the reporting year we had a turnover of £1.3M and operating costs of £1.07M and have prudently cleared a lot of our borrowing early in the reporting year.

We collectively strive to maintain the highest standards. We actively involve tenants in our work and in the delivery of our new Tenant Engagement Strategy. We are proud to have one of the most active Tenant Voice Groups with over 17 members. We are grateful to them for helping us improve how we deliver our services.

We have faced many challenges as the impacts from the global pandemic continue to have a detrimental affect on government funding. We have also had additional external pressures created by the cost of living crisis and rising interest rates. We actively work in partnership with many other organisations to try and ease the burden. You will read in our report some examples of the great assistance provided through a welfare advice service based in our offices. We appreciate the worry that the rising costs create for many living in our communities.

Our operating environment remains complex. Having particular concerns around rising costs in an arena of severe budget cuts, we have publicly called for changes. Through our local media BBC NI and Radio Ulster we have highlighted the potential impact

04

these cuts could have on the lives of those waiting on new homes, including our own local families. We require a review of the negative impact of Article 15 on our new build schemes. Additionally, the chronic delays and the tremendous cost burden to developers from NI Water puts unnecessary burden in the way of progress. We continue to call for a functioning Executive to work on our behalf to enable the much needed investment and legislative changes that are needed to meet the growing demand of providing more homes. With rising mortgage interest rates forcing many private landlords out of rental markets and additionally placing many home owners into mortgage arrears, the demand for social housing will reach crisis point. The waiting lists are already the worst seen for many years.

We are grateful to our sector partners like NIFHA who are actively lobbying on these issues. We will jointly be appealing with our sector colleagues to the Executive for NI to be brought to an equal funding level as other areas in the U.K. There is an urgent need for retrofit funding in Northern Ireland to enable homes to be brought up to a higher standard of thermal comfort with reduced energy costs. This is something that can’t come quickly enough as tenants face another winter with some of the highest utility costs in the U.K.

We our confident that our growing Board of Management and staff team will expertly navigate around these barriers through positive engagement with all stakeholders. We will continue to demonstrate that our award winning Housing Association has the ability to deliver on its plans for great homes for our tenants and much needed services in our community, steadily growing and stretching our ambitions to do more.

Thank you to all who have contributed to our success and we look forward to a making a positive impact on the lives of our residents, who are at the heart of all we do.

Mr Brian Dunn Chairperson

Ms Agnes Crawford Chief Executive

Grove Community HOUSING ASSOCIATION

05

PERFORMANCE REVIEW

PERFORMANCE FOR RESPONSE REPAIRS FOR THE YEAR

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Type of Repair No. of Jobs Completed % Rate Achieved DfC Target
Emergency (24 hours to complete) 90 out of 104 on time 86.54% 85%
220 out of 265 on
Urgent (4 working day response time) 83.02% 80%
time
155 out of 181 on
Routine (4 week response time) 85.64% 80%
time
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We are delighted at the end of the reporting year, through a joint procurement exercise to have appointed new contractors. We look forward to speedier response times and professional workmanship.

066

RENT ARREARS

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Rent, rates & service charges due £1,138,791.00
Amount Collected £1,118,949.53
Grove rent collection of rent due in 2022/23 98.25%
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RENT ARREARS AS AT 31 MARCH 2023

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Arrears of all tenants £33,954.60
Current Arrears as % of total amount due 2.98%
DfC Target Rate for Arrears <5%
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VOIDS LOST

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Voids £15,817 (1.38%)
DfC Target Rate for Voids <4%
Abandonments 0
Allocations 11
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ANTI-SOCIAL BEHAVIOUR

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Complaints (First Stage) 1
Anti-Social Behaviour Cases recorded 0
Court Action 0
Units Recovered 0
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We are delighted that no homes were lost through ASB or Court Action during the year highlighting that Great homes lead to Happy Tenants and a Settled Community.

Compliance with Statutory Obligations

Gas Safety Certificate (CP-12) up-to-date 100%

Required Fire Risk assessments carried out 100%

Required Carbon Monoxide Alarms fitted 100%

Grove Community HOUSING ASSOCIATION

% of HA stock that meet the decent standard 100%

077

ADDRESSING THE CHALLENGES OF DEVELOPING NEW HOMES Grove Community HOUSING ASSOCIATION

Our community based Housing Association has a small stock portfolio of homes to manage and allocate from the Common Selection Scheme waiting list.

We continue to rise to the challenges of getting planning permission for our new build scheme following a number of constraints and obstacles we faced. The scheme plans and layout had to be revised and the new mix of homes are set out below. Despite the setbacks we were bolstered by NIHE swift response to support the new mix bringing 31 new additional homes to the Grove area (including 4 for those with a physical disability). The scheme will be able to house 112 people and greatly improve the health outcomes and wellbeing of many families.

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We have worked hard with a number of stakeholders, statutory agencies and local politicians to bring the scheme to planning approval and hope for positive news in the coming months in order that we can seek our contractor and get on site. We have also raised our concerns in local media on the very real impact cuts to the development programme funding will create for local families waiting too long to be rehoused. We continue to call for increased funding to address the housing crisis and infrastructure.

Over 6M will be invested in much needed homes in the area, to households registered on the waiting list. North Belfast continues to have one of the highest waiting lists in Northern Ireland.

To reduce fuel poverty we would hope that any additional homes could be built to Passive House Standards if adequate grant funding is provided and are working through the feasibility of funding for new pilot schemes.

Our residents would be educated on the use and benefits of living in these modern homes of the future. This would build on GCHA’s previous achievements in ecohousing awards e.g. UK Retrofit of the Year.

15 x No. 3-PERSON, 2-BEDROOM GENERAL NEED HOUSES

8 x No. 5-PERSON 3-BEDROOM GENERAL NEED HOUSES

1 x No. 3-PERSON 2-BEDROOM WHEELCHAIR BUNGALOW

1 x No. 6-PERSON 4-BEDROOM WHEELCHAIR BUNGALOW

2 x No. 3-PERSON 2-BEDROOM WHEELCHAIR APARTMENTS

4 x No. 3-PERSON 2-BEDROOM WHEELCHAIR BUNGALOWS

We look forward to adding these new builds to our existing stock portfolio. We call for any developers to contact us directly regarding any potential sites or schemes.

Housing Stock

As at 31st March 2023, we owned and managed 215 homes made up of:

1 BEDROOM FLATS – 8 2 BEDROOM FLATS – 8 2 BEDROOM BUNGALOWS – 8 2 BEDROOM HOUSES – 74 3 BEDROOM HOUSES – 111 4 BEDROOM HOUSES – 6

Ending of the House Sale Scheme

We sold 4 properties in 2022-23 under the compulsory House Sale Scheme. We notified and reminded tenants that due to a change in legislation as detailed in the Housing (Amendment) Act (NI) 2020, the Statutory House Sales Scheme ended in August 2022.

9

GREAT HOMES

Safe and secure homes

There were a total of 42 front and back doors installed in Ayr Street totalling £39,744. The new composite doors are to a Secure By Design standard which will provide better safety, comfort and warmth for our tenants.

The feedback from residents was very positive, all being delighted with the high standard of doors installed.

Delighted with my new door. It feels like Christmas has come early. The Contractor did a really neat job.

Tenant Feedback

10

Maintenance

We continue to carry out stock condition surveys on a rolling programme. This information was used to inform further planned investment in our homes for 2023/24.

At the end of the reporting year 2022/23 we had completed a door replacement scheme. In 2023/24 we have continued with both door replacements kitchen replacements.

As we publish this report 44 new kitchens were fitted by September 2023. Paul Pollock expertly overseen the programme and enjoyed introducing Agnes to Mr and Mrs Magee who where delighted with the high standard of their new kitchen.

Routine Maintenance

There continues to be UK wide challenges in the construction sector with rising costs and construction staff shortages.

We continue to work hard with our heating services contractors CTS, to deliver the Gas Servicing Programme and heating contract services.

We have recently appointed PK Murphy to deliver our responsive maintenance and planned maintenance work. PK Murphy were selected through a joint tender exercise with other housing associations and tenants are delighted with the standard of work they have delivered so far.

11

Enabling Independence

We understand that our tenants can be affected with health and mobility issues and we continued to support our tenants as their needs change.

We carried out a number of adaptations in 2022/23 to support tenants to retain their independence. The works also reduced the possibility of falls and hospital admissions. We are pleased that this enables many of our residents to remain in their home and community for as long as possible.

We wish to thank the local Occupational Therapy Service (located at the Grove Wellbeing Centre) who work hard to provide a free assessment of tenants needs.

We also with to pay tribute to the many tenants who look out for their neighbours.

Their case and support make a world of difference and reduces isolation and promotes wellbeing?

4 2 minor - 2 major adaptations completed in this year

12

DELIVERING ON OUR STRATEGIC PLAN

We are pleased to be achieving our strategic objectives as set out further throughout this document.

Our Customers

Finance & Economic

Working in Partnership

Grove Community HOUSING ASSOCIATION

Our People

Great Homes

Governance & Regulation

13

We were delighted to be the first Housing Association in Northern Ireland to implement the use of Plentific real-time compliance software. With this software we can gain real-time transparency, accountability and insight into all key areas of compliance.

Use of this robust compliance management system resulted in GCHA winning the CIH, Excellence in Housing Innovation Category at an award event hosted in May 2022.

We were delighted to have been shortlisted for a second year in a row for the CIH All-Ireland Awards in the ‘More than Bricks & Mortar’ category for our tenant engagement work.

We were up against some very strong competition, but it was a brilliant achievement to have been shortlisted for these prestigious awards.

Congratulations to the winners, Radius Housing Association.

L to R: Niamh O’Hanlon, ASM, Vivian Chestnutt, Board Member & Agnes Crawford, Chief Executive.

Both staff, Board, tenants and guests had a brilliant night celebrating Sector achievements.

14

Community Clean-up

The scheduled community clean up event took place on 20th September 2022 . This event was well attended by the local community who made their way to the community garden to offer assistance in any way they could. It was a fantastic fun afternoon for both tenants, local children, boys from Grove United FC and GCHA staff to get together and make a difference in the area. GCHA would like to say a BIG thank you for all your help.

15

Bulb Planting Event

Local residents and children came together on the 4th November 2022 to help prepare the planters and pots in the Community Garden with a variety of bulbs for both spring/summer.

The event was a fantastic opportunity for some outdoor working and a great neighbour bonding exercise. It was amazing to see the Community Garden back in use and residents taking ownership of this unique space.

16

Festive Fun Tenants and staff came together on a cold afternoon in December to decorate the new community Christmas tree. Some of our tenants provided their own angel wings decorations in memory of loved ones who had recently passed and shared stories of old and new. This added a more personal involvement from tenants in remembering our past tenants at Christmas time. Tea & coffee were provided to warm up the hands after all the decorating.

17

Santa’s Sleigh brings Seasonal Joy to

the children received treats from Santa. Lots of fun was had

Thank you to ASDA for their continued generous donations.

18

Christmas

see the tenants (and staff) enjoyed a delicious meal at the Orchardville Café in the Grove Wellbeing Centre and all those who attended

Executive, Seamus Leheny, took the time to

Special thanks to the late Reverend Best for

19

In 2022-23 the Tenants Voice Group helped to develop the Tenant Engagement Strategy for 2022-27. Through this strategy, GCHA plans to empower more tenants to take an active role in the Tenant Voice Group. This provides training opportunities, confidenc building and service improvements. It also supports the development of sustainable communities.

Group members are being empowered to form a constituted group with advice from ‘Supporting Communities’ organisation.

During the year the group were consulted on key policies that impact them and they put forward their suggestions, giving the ‘thumbs up’ prior to going to Board for final approval.

Tenant, staff, board members have joined with the local community in a number of events including:

Staff also worked closely with other community based support networks including Food banks, Social Supermarkets, ROC and LCAP to identify need and source vouchers and food parcels for a number tenants. The fuel poverty hardship fund (£100.00 per household) took place at Grove’s Office in January 2023.

----- Start of picture text -----
Good relations
week, getting to
know one another.
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20

Lottie’s Lounge

We were delighted to welcome our first tenants to our cosy newly renovated space, “Lottie’s Lounge”. This was named after a former, fondly remembered long standing Manager in Grove, Lottie McGrath.

We look forward to more tenants visiting and enjoying treats and some craic with our team.

Estate Walkabouts

Staff go out with both Tenants and Board Members on a regular basis for Estate Walkabouts. They make recommendations for area improvements and everyone enjoys chatting to people in the community.

21

A GROWING ASSOCIATION

Paul Pollock

Compliance & Assets Offic

GCHA is delighted to have invested in a new Compliance & Assets Officer, Paul Pollock and warmly welcomes him to the Housing & Property team.

Paul brings a wealth of experience and knowledge to GCHA. He has 40 years’ experience with the NI Housing Executive and construction sector in both response and planned maintenance. He also is a qualified Chartered Building Surveyor (MRICS) and commenced his early career as a carpenter. He looks forward to starting work on our planned maintenance programmes and values work completed to the highest standard and to the happy satisfaction of tenants.

In his spare time Paul is a qualified IFA football referee and referees in the Belfast & District League and occasionally in the South Belfast Youth League. The rest of his spare time he likes to spend with his 2 young grandchildren.

Marcia McMath

Housing & Property Manager

Marcia has over 30 years experience working in housing and have covered all aspects from sheltered, supported housing, redevelopment and new build as well as tenant participation and community involvement. She enjoyed meeting tenants and local community at the recent fun day and looks forward to getting to know more about life in the Grove community.

Outside work Marcia is involved in fundraising for different charities, loves spending time with her family, walking the dog, paddleboarding and reading a good book.

22

Lisa Mills Compliance and Maintenance Offic

Lisa joined the social housing sector in 2015 after graduating and working in general surveying for 8 years. She covered a very challenging patch in her previous role and believes this has provided her with the knowledge and ability to reactively problem solve and provide the tenants with a positive outcome.

Her new role includes compliance and day to day response repairs and is looking forward to meeting the tenants and getting to know the community of which she is now part of. Lisa is enthusiastic, always willing to help and believes that working closely with the tenants and building good relationships can make a big difference in community life.

In between work her family life Lisa is an artist. She paints textured abstract art with sand, stones and shells from Ireland’s’ coastline. She also loves exploring new places and having adventures with her two young children, husband and dog. Another great passion of Lisa’s is food, whether it be creating something new in the house or trying the latest new restaurant; and is passionate about supporting local.

Lisa’s art

Terry Boyd “When I came through the gates of GCHA in late 2019 as a temp, I had no inkling that nearly four years later I would still be here, but the time has come for me to move on to other pastures. When I look back and reflect on my spell with Grove what a roller coaster of experiences it has been, both rewarding and challenging.

It would be remiss not to mention the difficult times that the pandemic of 2020/2021 brought for everyone right across society in Northern Ireland. The impact was also felt in Grove in a number of ways for both staff and tenants but somehow despite all the difficulties the provision of housing services was maintained.

Yes, some days far from perfect but somehow with staff perseverance and a lot of understanding and support from tenants we managed to keep going.

As we come out the other side of the pandemic its fantastic to see a number of improvement schemes for Grove properties come to fruition and I look forward to seeing the new build at the primary school site completed.

Ultimately, for me the role has been about interacting with people and trying to resolve or improve the housing issues they were having. I do hope that I have contributed to that, however small it may have been over the last four years.

Finally, my very best wishes to all associated with Grove including staff, board members and tenants and every blessing for the future”.

The Board and Staff wish to thank Terry for the support he has given GCHA for the past four years and we wish him all the best in his retirement plans and adventures.

Although staff are losing a work colleague we know we have retained a friend for life.

“THANK YOU”

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----- Start of picture text -----
CORPORATE
STRUCTURE
2022-23
Chief
Executive
Offic
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----- Start of picture text -----
Corporate Housing &
Services Property
Manager Manager
Senior
Housing
Offic
Finance
Offic
Compliance &
Compliance & Compliance &
Maintenance
Maintenance Maintenance
Officer (P/
Officer (F/ Officer (P/
(Retiring
Administrator Sept 2023)
(Vacant)
Admin
Assistant
(P/T)
----- End of picture text -----

24

FINANCE & ECONOMIC

Statement of Comprehensive Income for the Year ended 31 March 2023

----- Start of picture text -----
2023 2022
Notes
£ £
Fixed assets
Turnover 3 1,367,343 1,348,927
Operating costs 3 1,071,374 -1,010,635
Operating surplus 295,969 338,392
Loss on disposal of fixed assets -24,207 -16,344
Other income 3a - 475
Interest and financing income 6,683 181
Interest and financing costs 6 -70,290 -77,738
Surplus for the year 208,155 244,866
Other comprehensive income
Actuarial gain / (loss) in respect of pension scheme 18 278,000 181,000
Total comprehensive income for the year 486,155 425,866
Statement of Financial Position as at 31st March 2023
2023 2022
Notes
£ £
Fixed assets
Housing properties 9 11,911,346 12,030,368
Other tangible fixed assets 11 557,442 558,048
12,468,788 12,588,416
Current assets
Trade and other debtors 12 109,174 102,203
Cash and cash equivalents 1,321,853 1,405,642
1,431,027 1,507,845
Less: Creditors: amounts falling due within one year 13 543,774 -523,382
Net current assets 887,253 984,453
Total assets less current liabilities 13,356,041 13,572,869
Creditors: amounts falling due after more than one year 13 9,201,461 -9,682,454
Pension fund liability 18 -14,000 -208,000
Total net assets 4,168,580 3,682,415
Reserves
Share capital 19 8 16
Revenue reserve 20 4,168,442 3,682,287
Capital reserve 21 130 122
Total reserves 4,168,580 3,682,425
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25

VALUE FOR MONEY

GCHA is committed to delivering Value for Money (VfM) by continuous performance improvement.

This is a key principle of GCHA’s business plan which aims to deliver VfM under business objectives and DfC standards of Finance, Governance and Consumer. We have improved our regulatory position and are ‘MET’ across all three areas in 2022/23.

Achieving a balance of progress against the specific targets within our Strategic Plan and Business plan will ensure we remain true to our core mission and values and we believe, ensure success.

We continue to benchmark our services against our peers and achieved many of our Key Performance Indicators (KPIs). We always aim to meet targets and standards set by our regulator and prioritise performance in these areas. We will continue to focus on investing sufficient resources to enable us to meet the highest levels of performance possible and engage fully with sector partners like our construction industry.

GCHA considers VfM in terms of the maximum outcomes for the minimum cost of service provision.

GCHA therefore strives to provide quality homes at reasonable cost. The service charges were also reviewed to ensure all eligible costs were included and we strived to ensure the servicing contracts provide good value for money, for example using tender frameworks for new maintenance contracts and pricing for grounds maintenance and upgrades to systems.

Affordabl Rent

As a small, community-based Housing Association with tenants at its heart, we have always strived to provide affordable rents. We compare our rents to the sector and they demonstrate value for money and the majority of our rents remain the lowest in the Housing Association sector and in Belfast City. To enable us to continue to invest in our properties and the services we offer we ensure any rental increase still enables our rents to stay low.

We examined all Housing Association weekly rents (including any service charges) and many are below the local housing allowance level. Our rents also remain approximately 30% lower than other Housing Association landlord rents.

26

We reserve the use of consultants for critical work and ensure competitive costs are secured that have provided us with significant savings that can be used in other areas of our work.

Our consultants engaged this year provided us with value and we are grateful to them for their support in our work.

Responsible management of our rental income enables Grove to achieve the strategic goals set out for it’s customers, plan ahead, invest in its homes, consider new ways of interacting with the ‘Tenant Voice’ Group, improve services and meet aims and objectives.

GCHA has always benefited from volunteerism, with many of our Committee members and shareholders undertaking tasks on behalf of GCHA such as actively participating in the provision of tenant participation activities such as social events, community garden activities, joint initiatives with others for those in food poverty and partnered with Asda who provided many welcome supplies for tenant engagement events.

We signposted many tenants to receive fuel vouchers and the Belfast City Council’s voucher scheme was hosted from our office for the areas citizens.

We attend ‘Supporting Community’ events for good practice examples in the sector and have brought these to our tenants.

We supported one of our residents by fully funding study to achieve a formal qualification in Community Development work.

We met with other Housing Associations with a strong community focus to share support and good practice and pave a path of positive community relations. We also shared staff training costs to reduce budget spend and promote shared learning.

To ensure we met our objectives an annual business plan and budget is produced to enable us to set measurable KPIs for the organisation. Each quarter we report on our performance to both our Board and our Regulator and have been able to demonstrate excellent performance in each quarter long with significant savings against the budget. This performance demonstrates we are able to deliver high value, meaningful services while enabling GCHA to keep costs to a minimum.

GCHA activities that contribute to VfM include:

27

We understand that value for money can be best achieved by striking good balances between:

GCHA’s Board leads the approach to value for money by setting the strategic vision and mission. GCHA is also focused and determined to secure VfM into the future.

ADDED VALUE FOR OUR TENANTS

Value can also come in the form or advice and assistance. GCHA works closely with North Belfast Advice Partnership and we have been providing them with free office space and facilities three days per week. This enables our tenants and other people from the community to avail of confidential, free, money and benefits advice.

From the start of this service the in October 2022 until 31 March 2023, the Advisor had dealt with 476 enquiries on behalf of 13 clients. 76% of those enquiries were benefit related. In cases where we know the outcome, she helped secure additional benefit entitlement for people totalling over £350K.

28

Helping our Older Tenants

Retired couple both in receipt of State retirement pension got advice and support from the Advice Service based in GCHA. They both have ongoing health difficulties/disabilities so the Adviser completed Attendance Allowance claims for them.

Thanks to the Adviser they now receive the higher rate Attendance Allowance and Pension Credit and are now better off by £350 per week.

Supporting Part-time Workers

A tenant was off work due to ill health and was in rent arrears. They were struggling to cope so contacted the Advice Service who were able to assist with getting them Universal Credit and other benefits.

They are now better off by £200 per month and this has helped to reduce their stress and ability to cope and get back to work.

GCHA’s Board leads the approach to value for money by setting the strategic vision and mission. GCHA is also focused and determined to secure VfM into the future.

Grove Community

HOUSING ASSOCIATION

29

GOVERNANCE & REGULATION

“Mere good governance is not enough; it has to be pro-people and pro-active. Good governance is putting people at the centre of development process”.

Narendra Modi Prime Minister of India

Our Board has overall responsibility for the strategic direction of GCHA.

Good Governance & Leadership

We were delighted to approve in the reporting year updating of our Models Rules and also agreed to boost our Board of Management. This was done through an open recruitment exercise, expertly facilitated by ‘Distinctive People’. We successfully appointed a number of new members at our AGM in September 2023, and we are grateful for the expertise, knowledge and professionalism all members bring to the table.

We continue to utilise governance software; ‘Decision Time’ and all Board

Members undertook risk management training expertly facilitated by Jonny Boggs.

Regulatory Performance

We are pleased that our regulatory position has been upgraded to a ‘ONE’ rating. We have been reassessed in the reporting year as being ‘MET’ across all three Regulatory Assessment Areas, namely, Consumer, Governance and Finance.

The achievement of a Grade ‘ONE’ places GCHA in a strong position for competitive borrowing at an exciting time as we progress our plans to invest over £6M to provide 31 new homes to the area.

The Board were pleased to recommence face-to-face Board meetings from May 2022. We also engaged in online training and conference attendance throughout the year, widening the Board’s expertise. Attendance was also good, with members enjoying many housing sector events and conferences, networking and learning best practice.

We remain focused and not complacent to ensure this regulatory standard is maintained.

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BOARD OF MANAGEMENT & ADVISORS

Board of Management

Mr Brian Dunn . . . . . . . . . . . . . . . . . . . . . . . . . . . (Chair)

Mr Jim Chapman . . . . . . . . . . . . . . . . . . . .(Vice Chair) Mr Vivian Chestnutt . . . . . . . . . . . . . . . . . (Treasurer)

Mr Robin Arbuthnot

Mr Erskine Holmes OBE

Mr Eamon Hunt

Mr Barry McCarron

Ms Catherine Mullan . . . . . . . . . . (Left June 2023) Ms Amanda Johnston . . . (Left September 2022)

Chief Executive & Company Secretary

Ms Agnes Crawford

Registered Offic

171 York Road, Belfast BT15 3HB

Registered Society . . . . . . . . . . . . . IP000173 NI Charity No. . . . . . . . . . . . . . . . . . . NIC104573

Department for Communities

Registration No. . . . . . . . . . . . . . . . . . . . . . NIC104573 Solicitors . . . . . . . . . . . . . . . . . . . . . Edwards & Co Internal Auditors . . . . . . . . . . . . . . . . . TIAA Ltd External Auditors . . . . . . . ASM Accounting Accountants . . . . . . Connon Associates Ltd. Bankers . . . . . . . . . . . . . . . . . . . . . . . . . . Ulster Bank HR & OD Services . . . . Distinctive People

31

Grove Community

HOUSING ASSOCIATION

Contact Details

Note of thanks and tribute

Registered Offi

171 York Road, Belfast, BT15 3HB

Telephone

(028) 9077 3330

Out of Hours Repairs Line

0800 7313 081

E-mail

info@groveha.org.uk

Website

We wish to thank our dedicated staff team, Voluntary Board, contractors, service providers and community representatives for their continued dedication in rising to the challenge of continuing to deliver services to our tenants and community.

We also would like to thank our tenants for enthusiastically engaging in the work we do and always helping us improve what we offer.

We would also like to pay tribute to those in our community that have been impacted during the year from the cost-of-living crisis. We appreciate the hardship this causes and we strive to alleviate this and build hope in our community for better days. We will continue to provide support and understanding.

We shall keep you informed of other joint community initiatives planned for the coming year and of course in the plans for our new build homes.

Grove Community Housing Association

www.groveha.org.uk

facebook.com/grovecommunityhousing

twitter.com/grove_housing

uk.linkedin.com/company/grove-communityhousing-association

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