Shopmobility Belfast Limited
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report)
Year ended 31 March 2024
The trustees, who are also the directors for the purposes of company law, present their report and the
financial stalements of the charity for the year ended 31 March 2024.
Reference and administratlve details
Registered charity name
Shopmobility Betfast Limited
Gharlty reglstrallon number
102592
Company registration number N1031517
Principal office and registered Westgate House
office
2 Queen Street
Belfast
BTI 6ED
The trustees
C Flinn
J Walsh {Chairperson)
C Toner
D Browne
s stewart
P Bond
Company secretary
Julie Guilar
Auditor
Finegan Gibson Ltd
Chartered accountants & ststutory auditor
Causeway Tower
9 James Street South
Belfasl
BT2 8DN
Bankers
AIB
11-15 DonegaS1 Square North
Belfast
BT15GB
Solicitors
Culbert & Martin
7 Donegal Square West
Belfast
BT16JB

Shopmobility Belfast Limited
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report) (continued)
Year ended 31 March 2024
Structure, governance and management
Governing Document
Shopmobility Belfast is a company limited by guarantee govemed by its Memorandum and Articles of
Association dated 1996. Shopmobilty Beifasl is a registered charity with the Charity Commission for
Northern Ireland. Shopmobiltty Belfast is a membership organisation with currenlly 6340 members.
There were 443 new members signed up in this peri(Kl.
Appointment of trustees
The board of directors, who are the charity's trustees, and the senior management team comprise the
key management personnel of the charity in charge of directing and conlrolling, running and operating
the charity on a day-tfrday basis. Al directors give of their time freely and no director received
remuneration in the year.
The pay of the senior staff is reviewed annually and nomially increased in accordance with average
earnings. In view of the nature of the charity. the directors benchmark against pay levels in other
similar sized charities run on a voluntary basis. The remuneration bench-mark is the mid-point of the
range paid for similar roles adjusted for a weighting of up to 30 % for any additional responsibilities. If
recruitment has proven difficult in the recent past a market addition is also paid with the pay maximum
no greater than the highest benchmarked salary for a GQTnparable role.
Arrangements for setting pay and remuneratlon of key management personnel
The board of directors. who are the charity's trustees. and the senior management team comprise the
key management personnel of the charity in charge of directing and controlling, running and operating
the charity on a day-t(Hlay basis. ASI directors give of their time freely and no director re￿iVed
remuneration in the year.
The pay of the senior stsff is reviewed annually and nomially increased in accordan￿ with average
eamings. In view of the nature of the charity, the directors benchmark against pay levels in other
similar sized charities run on a voluntary basis. The remuneration bench-mark is the mid-point of the
range paid for similar roles adjusted for a weighting of up to 30Yo for any additional responsibilities. If
recruitment has proven dtfficult in the recent past a market addition is also paid with the pay maximum
no greater than the highest benchmarked salary for a comparable role.
Oryanlsation structure and how charfty makes decisions
The board of trustees, which can have up to 15 members. administer5 the charity. The board normally
meets quarterly and there may at any time be sub-commitlees covering development. membership.
finance and audit which would normally meet monthly. A Chief Executive is appointed by the trustees
to manage the day-to-day operations of the charity- To facilitate effective operations, the Chief
Executive has delegated authority. wtlhin terms of delegation approved by the trustees, for operational
matters including finartce. employment and direct charitable aclivities.
Relationships with related partles
None of our trustees receive remuneration or other benefit from their work with the charity.

Shopmobility Belfast Limited
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report) (continu8d)
Year ended 31 March 2024
Objectives and activities
The purposes of the charity are:
To provide people with limited mobility either Ihrough permanent or temporary disablemenl, illness,
accident or age an assistance to shop and use the social. commercial. cultural and artistic facilities of
Belfast and the surrounding area. We hope to provide an alternative to the state of isolation and
withdrawal from normal lrfe eXperien￿d by people who have found themselves temporarily trapped
because of illness or age-related conditions.
In shaping our objectwes for the year and planning our actIv￿es. the trustees have considered the
Charity Commtssion's guidance on public benefit.
The strategies employed to achieve the charity's aims and objectives are to..
provide all age groups with limited mobilty the means to access basic services, retail and leisure
facilities, by providing the ne￿$Sary mobility equipment, free of charge. through its three ￿ntral
Belfast centres.,
provide motorised SC¢Jolers, powered and manual wheelchairs and physical assistsnce on
application of a simple membership process. After becoming a member of Shopmobility our members
were able to use any of our facilities through the city and beyond e.g.. from Queen Street to
Crawfordsbum Country Park..
train our staff to show our new members how to use the equipment on offer and when they were
confident in its use encouraged our new and old members on the faciliiies to visil Belfast-
train and provide mobilty equipment at two hospitals in Belfasl to allow patients to attend dinics
and visitors with mobility difficulties to get to wards. Members can use the one membership card at
any Shopmobility Belfast facility from thereon in.,
also train staff ar￿ volunteer5 to perform as advi￿ ￿ntreS to members and the general public in
matters regarding disability. mobility and accessibility issues.
work with the Alzheimeffs Society to promote and help those with dementia to avail of our service
to reduce isolation and depression associated wilh memory loss. All our staff and volunteers have
completed a workshop and are trained Dementia Friends.
to provide long temi hire of scooters and vtheelchairs. The equipment is often used for going on
holiday. to help tourists access Belfast and surrounding areas and or for patients getting out of
hospital, awaiting their own scooter or wheelchair delivery.

Shopmobility Belfast Limited
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report) (conlinu8dJ
Year ended 31 March 2024
Achievements and performance
In 2023124 we helped 127.749 individuals, many of whom used the service numerous times.
Bookings were 12,409 in 202312024. an increase from 11,656 in the previous year.
We. like many organisalions. continue to ty to move forward from the Covid pandemic,.
GP appointmen15 remained severely impacted - visits in person continued lo be reduced and held on
the phone or online- Our demographic of older and vulnerable people was still unsure about venturing
out much so curtailed trips out to essentials only: Bookings and membership numbers were also
impacted through lack of lourism, which contributes a lot to our long-term hire figures:
The cost-of-ltving crisis has made a huge impact on people coming out to the city centre and shopping
centres whereas in the past they may have gone shopping or three limes a week they were
reducing that to maybe once. Not only was the cost of items increased but so was fvel. parking fees
and public and private transport price increased- Shops. restaurants, cafes etc. have all been
decimated in recent years - people have less to come out for rf they can't use their favourtte shop or go
into their favourite coffee shop-. On-line shopping has become the norm and many people chose this
method of buying rather than going out to shop that includes clothing, groceries and loiletries.
Inclement and bad weather conditions do have an effect on our business as people don't want to
gme oul to sil on a scooter in pouring rain. Local show3 and events like ￿UMMer R03e Fair. Titanic
Maritime Festival. Twilight Markets and The Big Event continued to be impacted, mainly by costs. If
budgets were reduced, the organisers in general cut the mobility services for the event in order to
save money. This has a detrimental effect on new memberships and bry)kings;
Good news is that we successfully achieved funding frorn the Rank Foundation for a new
Fundraiserlmarketing Executive-
This position is fully funded, alongside a mentor. for three years. The post holder has achieved
£20,000 fijnding to date. helping Shopmobilty Belfast lo become more sustainable in the coming
years by expanding ils repair seNice',
Near the end of this financial period. we rel¢xated from Connswater Shopping Centre to Bloomfield
Avenue in Belfast and from Gresham Street to Rosemary Street in Belfast city cenlre. These new units
are slowly finding a customer base and we intend to market these more intensely.
We continue to use Faceb￿k. Twitter and Instagram as our main social media platforms and receive
enquiries and bookings Ihrough our website. Again the new Marketing role will help raise our profile on
bolh social and Iradttional media and raise awareness of our service by building our brand: Julie. our
CEO has continued to participate in sessions and presentations for the Belfast Health and Social Care
Trust Disability Steering Group, Every Customer Counts. Belfast Chamber, Belfast City Council, Visit
Belfast and Belfast City Airport Accessibilty Forum. We continue to fulfil contracts with ten countryside
parks, the Titanic Experience. Game of Thrones Tour, Newcastle leisure centre. George Best City
Alrport and both the Belfast and South Eastern Health and Social ca￿ TTUSts.

Shopmobility Belfast Limited
Company Limited by Guarantee
Trustees, Annual Report (Incorporating the Director's Report) (continued)
Year ended 31 March 2024
Flnanclal revlew
Audiied accounts at the end of 23-24 show a deficit of £69.347
Grant funding by the Department for Infrastructure (Dfll has continued and there has been no further
renewal of contract with Belfast Cty Council {BCC). The Trustees confirm the grant provided by the
Department of Infrastructure through the Transport Programme for People with Disabilities ITPPD)
has been use(J solely tor the purposes tor which rt was provided. We continue io receive funding from
the Belfast Health and Social Care Trust (BHSCT) and the South Eastem Heatih and Social Care
Trust. (SEHSCT).
The tnJstees, having regard to the liquidity requirements of the charity, have kept available funds in an
interest-bearing deposit account and seek to achieve a rate on deposit which matches or exceeds
inflation measLired by the retail prir.p.q indpx.
Reserves policy and going concern
Reserves are needed to bridge the timing gap bebNeen spending and receiving ot income and to cover
unplanned temporary shortfalls in income should they arise. Holding adequate reserves safeguards
the provision of our services in the event of unexpected significant financial pressures. The trustees
oiisider tliat the ideal level of reserves would be between thtee to six months expenditure whiGh for
the year ended 31 March 2024 would be be￿een £86,811 and £173,622.
Unrestricted reserves freely available to spend. therefore excluding fixed assets. restricted reserves
and designated reserves amounted to £24,404. The trustees believe this represents a sufficient level
of reSe￿e to ensure that the going concem assumption rs appropriate.

Shopmobility Belfast Limited
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report) (continued)
Year ended 31 March 2024
Plans for future periods
Shopmobility Belfast will continue to provide its core services with a free daily hire service of mobility
equipment to our users both wthin the Belfast Cty Centre area and in outlying shopping centres and
parks. We will also continue to provide a long-term hire service for those who require it including
people going on holiday and tourists staying in local hotels-.
We will endeavour to forge new and ￿ntinUe old relationships with I￿al groups and organisations and
carry out Uemonstrations and InfO￿allOn events at community ￿ntres, open days an(J vaNous events
to promote our service"
We will actively seek out new contracts and opportuntlies to work with stakeholders and statulory
agencies to increase income and sustainabilty;
There will be a continued emphasis on marketing the ServI￿S at the Royal and Ulster Hospitals;
We will continue to promote our Servi￿ at shows and events across Northem IrelarKI providing
equality and accessibility for all.
We also continue to participate in and support the Age Friendly Belfast projects and events. We have
an on-going relationship with the Alzheimerfs Society and engage with them Ihrough training sessions
for our Staff and volunteers.,
We have achieved funding to allow us to expand and add value to our Service with the addition of a
repair and delivery service and we are building relationships with battery companies and parts
suppliers to ensure costs are kept as low as possible.,
We also hope to engage with hotels. Ihe cruise ships and local al￿ to aid travellers and tourists to
access Belfast in a more inclusive way.,
Our aim for the next few years y￿uld be to establish a hub giving disabilty advice, support and
signposting as well as our current services-
All these activities will be carried out wilh recourse to Govemment guidelines and primarily with regard
to the health and safety of our members and staff.
Trustees. responsibilities ststement
The trustees, who are also directors for the purposes of company law, are responsible for preparing
the trustees, report and the financial statements in accordan￿ wtlh applicable law and United
Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practi￿).
Company law requires the charity trustees to prepare financial slatements for each year which give a
true and fair view of the state of affairs of the charitable company and the incoming reSoUr￿S and
application of resources. including the income and expenditure, for that period.

Shopmobility Belfast Limited
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report) (￿ntinu0￿)
Year ended 31 March 2024
In preparing these financial statements. the trustees are required to:
select suitable accounting policies and then apply them rJ)nsistently:
observe the methods and principles in the applicable Charities SORP:
make judgments and accounting estimates that are reasonable and prudent.
prepare the financial statements on the going con￿rn basis unless it is inappropriate to presume
that the charity will continue in business.
The truslees are responsible for keeping adequate accounting records that are sufficient to show and
explain the charivs Iransactions and disclose with reasonable accuracy at any time the financial
position of the charity and enable them to ensure that the financial statements comply with the
Companies Act 2006. They are also re$ponsible for s¥f•guarding tho assets of tho charity and honco
for taking reasonable steps for the prevention and detedion of fraud and other irregularities.
The trustees are responsible for the Maintenan￿ and integrity of the corporate and finanGial
informalion included on the charitable company's website. Legislation in the United Kingdom
governing the preparation and dissemination of financtal statements may differ from legislation in other
jurisdictions.
Auditor
Each of the persons who is a trustee at the date of approval of this report confirms that..
so far as they are aware, there is no relevant audtt information of which the charivs auditor is
unaware., and
they have taken all steps that they ought to have taken as a trustee to make themsefves aware of
any relevant audit inforynation and to establish that the charity's audtlor is aware of that
infom)ation.
Small company provlslons
This report has been prepared in accordance viith the provisions applicable to companies entiued to
the small companies exemption.
The trustees, annual report was approved on 27 June 2024 and signed on behalf of the board of
trustees by:
J Walsh {Chairperson)
Tnjstee