Registration number N1033560 COMMUNITY ADVICE ARDS AM) NORTH DOWN LTD Company ]imiled by guarantee Annual, report and fmancial statements ror the year ended 31 March 2025 COMMUNITY ADVICE ARDS AND NORTH DOWN LTD Reference and Administrative Details TTU￿¢t5 )uise Togneri, Chaitperson Leanne Brown ColiD Foote ValerÈe Go(Klchild Robin Mcclelland, Wice-chairperson Anne McKenna. Tie&surer Aaron Mulholland Vivienne Beck Gavin North John Cotey Peier Gan]ble Susan McKee Secretary t£anne Blown Company number N1033560 Charity number 101425 Registered office Hamiltnn Road Community Hub 39A Hamilton Road Bdngor Co Down BT20 4LF Auditors Mccreery Turkington Stwknian LTD I t2nyon Quay Belfast BTI 3LG Bankers Danske Bank 77 Main Sireet Bangor BT20 SAF Solicitors Mccoubrey Hinds 61 Main Street Bangor Co Down BT20 SAF CONIMUNITY ADVICE ARDS AND NORTH DOWN LTD Contents Page Trus*es" report Auditors, report Statement of Financial Activities Balance sheet io Cash t]ow statement 11 Notes to the fJnan¢ia] stalements 12-19 COMMUNITY ADVICE ARDS AND NORTH DOWN LTD Trustees, Reporl for the year eDded 31 March 202S The Trustees present their report with the audI￿d financial siatements for the year ended 31 March 2025. The accounls have been prepared in accordanc¢ with the accounting policies sct out in note I to the accounts and comply with the charity's Memotandum and Articles of Assoc12ts0n, the Comp￿1¢8 Act 2(116 and AcLounting and ReportiT]g by Charities: Statetnenl of Recommended Practice applicable to charities preparing their accounts in accordance the Financial Reporling Standard apphcable in the UK and Republic of Ireland published in October ?019" Management Structure Community Advic¢ Ards and North Down is an Indcpendcnl local charity, run by l(Kal people foi the benefit of local people. CIiAND was fomierly Ciiizens Advice Atds and North Down and part of the UK wide Citizen.q Advice service. The Citizens Adwce brand iN3.s withdrawn from Northern treland in 2018 requiring implemenlation of the name change to Community Advic¢ ATds and North Down (CAAND) with effect Irom JanU4￿Y 2019. CAAND is a mcmbcr OF AdviceNI the indeperfrdenl advice network CAAND subscribes fully io AdiiiccNI mernbership Lriteria which Include the rcquirL'ments to be independent of central or local government Lolltrol, non-profit making, providing advice Iree and 4Kcount(ible to the cottunuv]ity. CAAND is guverned by iLs board of trnstces. which is drawn from the I[￿al cotnmunity. The menibers dre chanty tnjstees and company director.s who are colleclivejy ie5ponsible for the governance. including setting an overall vision and makino stsategic decisions. The board ensures ihere is effective planning, financial management and Lontrol plus cotnpliance with Lharity lawlcompany law and other relevdni legi.%lation. In prdLtice. day-lo-day managiemeThL 15 delegatrd io a M￿lager who is al.$0 responsible for qualily and service delivery The board holds btaff accounEable while carwng ultimale rcsponsibility for the activities of th¢ organisalllon. Tru&*tee Board Tru.stees are elected at the Annual General Me¢ung. Officers arc elccied by the trnstees at the r￿st meeting after the AGM. The board norrnally mects monthly ihioughout each ye￿. The bO(￿d tnay delegate of their power% and duties lo a sub-committee comprising at least three Board membeT5: there are three sub-committees within the board dealin2 with Finance, Pla[￿lllg and SiafFing matters. The chair of the board is ex olficio OTh all cotnTnittees and the managers act as facilitators. CAAND aivns to ensure the tnembers of ihe trnytee board reflect the lacal community and trustees are provided with appropriate trajnmg as required. Risk Assessment CAAND undertakes timely risk assessments and the re8ult8 are used to infonn tjnancial and busincss planning for contjngency Page I COMMUNITY ADVICE ARDS AND NORTH DOWN LTD TrusÉees' Report for the year ended 31 March 2025 Purpose and Aims l. To ensure that individuals do not suffer through: lack of knowledge of their rights and responsibilihes. lack of knowledge of service available to them; an inability to express their needs effectively. 2. To exercTrse a responsible influence on the development of social policies and service5 both locally and natsonally. CAAND aims to achieve its putpose by: providing free, confidential, independent advice and assistance for the people in the community. regardless of TeligioTJ. race, sex. disability or sexuality: contnbuting to the development of socia] policy from th¢ experience of working with clients. managFing operations within available funding and in compliance with regulaiory. sthtutory and AdviceNt membership requirements ' developing its staff and systems to Iespond to business needs. arranging appropriate training for volunteers. staff and trnstees so as to ensure the delivery of quality setvices to clients, making people aware of the work of CAAND. working effectively with its main funder, Ard5 and North Down Borough Council. to maintain the efficiency. effecliveness and economy of ils service de]ivery: netWOTking within AdviceNt and similar organisations in Northern Ireland. Servfices provlded CAAND'S core contract is with Aids and North Down Borough Council and Provides a general advice service through an appointmeni and drop-in service. plus trlephone advice from offices in Bangor. Newtownards and Holywood. Weekly advice sessions ale also available at 10 outreach advice clinics. to give citizens throughout the Borough Council's geographic area access to CAAND'S services. Other seivices available include Specialist Debt Advice (funded by Ards & North Down Borough Council core funding) and Tribunal representatton (social security). Additional Advice Projects CAAND provjdes additional advice seryices under a number of other funded projects including Welfare Reform, Debt Action. Advocacy Representation (funded by The National Lottery} and Macmillan Cancer Care advice services based in the Ulster Hospital, Dundonald. In the 2024125 yeaT, across all projects, CAAND provided advice. help and support to over 10,IK)O people, dealing wilh alrnost 30.{￿)0 issues. The lotal income generated for our clients ￿'aS over £6.1 million. Page 2 COMIWUNITY ADVICE ARDS AND NORTH DOWN LTD Truslees, Report for the year ended 31 March 2025 Public Bellefit ststement The trustees contimi that they have complied wilh iheiT duty as prescribed by sectton 4 of the ch(￿11]eS Aet (Northern-Ireland) 2008 to have due regard to the Charity C(Inunission for Northern Ireland public benefil guidance. CAAND records client statistic.s r¢lating to disabiliiy and ethnicity in ordei ￿ &%si.%i identification of under use by client gTOUP.S. Posters stating the service's cofflmitmeDt to egua]ity, diversity and non-discrimination are displayed in public dreas in the CAAND offices. Promotional materi411 i.s Prepared and distributed as widely as possible. CAAND has on display as many leafiets in many languages ￿jating to benefits. services and employment. CAAND has an up to date Lhild protection policy Copies of CAAND'S Strategic Plan and Annual Operatsonal Pl&￿ were available 01] request. Social Policy Throughout the 2024125 year, actions conttnued to achieve CAAND'S second purpose of exercising a respon%ible influence on the development of social policies and services to improve the lives of people in the communiiy. Drawing on the cvidLnce ol adl'isers work in pi()viding adiiice and helping peoplc. CAAND PTepared qudrterly Social Policy reports to assist in raising awarencss of ei'ideiiLe of shortcottllngs in laws. policies public serviLes. These repTrrLs were shared with MPS, MLAS dnd Councillors and provided to the reL7ional organisation Advice NI to support lobbying on s(Kial policy 15sue8. Financial Review CAAND'S funding contract with the Ards and North Down Borough Council provided core tunding lor the three-year period from l April 2021 plus options for the annual renewal of the contract lo March 2026. As well <15 this core funding. oiher %ource% ()f income for the 2024125 year Included.. - Funding from MaLnullan Care tor the advice projecl baseij in the ul.ster Hoqpital Funding from ihe Department of Communitses for employmeni of advisers 10 mcei advice demands and assisi with appeals arisintr frum Welfare RefoiFn Funding trom the Ndtional Lollery for Advisors to reptesent clients dt tribunal h&￿Ing5 Funding provided via Advice NI for the Debt Action project Funding provided by The Headley Tnjst to allow for an advisor to speLifically adviser issues itnpacting on older people -Funding provided by the Tn]ssell Trust to facilitate an advisor being Present at Bangur Foodbank The combination of ihe above funding has eT)abled CAAND to finish the 2024125 yeaT Wlth a surplus of Income over expenditure amounling io £60,446. Reserves Policy The ttuslees reviewed and reaffmed the policy to 4ichieve re$￿eS in unrcstticted lunds equivalent lo up co SLX months of CAAND'S (￿n￿al opeiating expenditure. Going Cr)ncern The trustees have a ￿SOnable expectation Ihat the orgamsthon has adequate re.sources to continue in operational exisience for the foreseeable future. In arriving al thi.s conclusion, the year to date budgels for 2025126 and current cash position were reviewed. For this reason they continue to adopt the going concern bd5iS in preparing the fin¢mcial statements. Page 3 COMMt7NITY ADVICE ARDS AND NORTH DOWN LTD Trustees, Report for the year ended 31 March 2025 Statement of Trustees, ReS￿)nSibIlitieS The Iruslees (who are also directors for the puryoses of company law) are responsible for preparing the Trustees. Annual Report and the financial statements in accordance wilh applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accountsng PractÉce). Company law requires the trustees to prepare financial statements for financial year. Under company law the trustees must not approve the financial statements unless they are satisfied thai they give a flue and fair view of the Sta￿ of affairs of the charitable compaDy and of the incoming resources and application of resources. including the income and expenditure. of the charithble company for Ihat period. In preparing these financial statements, the trustees are requAred to: select suitable accounting policies and then apply theTn consistendy- observe the meth(yds and pnnciples in the Charilies SORP., make Judgments and estt"males that are reasonable and prudent; state whether applicable LTK Accounting Standards ha￿e been followe& subject to any material departures disclosed and explatned in the firlancial .sta(emenLS' prepare the financial statements on the going concern basis unless it is inappropriate to presume that the company will continue in operation. The trustees are Tesponsible for keeping adequate accountmg Tecords that disclose with reasonable accuracy at any time the financia] p051tion of the charitable covnpany and enable them to ensure that the financial statemenls comply with the Companies Act 21K)6. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other I￿egularitieS. Auditors The audirors are deemed to be reappoinied in accordance with Section 487(2) of the Companies Act 2006. In so far as the ITU51ees are aware-. there is no relevant audit inforn)ation of which the charitable companys auditor is unaware" and the trustees have taken all steps thai they ought to have taken lo make themselves aware of any relevant audil infortnation and to establish that the audilor is aware of that inforn￿ti0n. This rq)ort was approved by the Board on 21 si Octokr 2025 and signed on its behalf by IA)uise Togneri Trustee Page 4 COMMUNITY ADVtCE ARDS AND NORTH DOWN LTD IndependeDt auditors, report to the members of COMMUNJTY ADVICE ARDS AND NORTH DOWN LTD Opinlon We have audifrd the fmancial statements of COMPdUNITY ADVICE ARDS AND NORTH DOIVN LTD for the year ended 31 March 2025 which compnse the SthteD)ent of Financial ActivÉties , the Balance Sheet, the Cash Flow Ststem¢nt and notes to the ftnancial statements. incluth'ng significant accounting poli¢ies.The f2nancial reporting framework that has been applied in their preparation is applicable law and United Kingdo Accounting Standards, ￿(lUding Financial Reporting Standard 10? The Financial Reporting Standard applicable in the UK and Repubhc of Ireland (United Kingdom Geneially Accepted Accounting Practice). In our opinion, th¢ financial statements: - give a true and fair view of the slate of the charitabl¢ companys affairs as at 31 March 2025 and of its incoming resources and applicalion of r￿ourCeS, foT the YeaT then ended. - have been properly prepared in accordance wkth United Ku)gdom Generally Accepted Accountsllg Practice; and - have been PTepar¢d in accordaThc¢ with the reqU￿ernents of the Companies Act 21￿6. Basts for opinfiou We conducted our audit in accordance with International Standards on Auditing (UK) (ISAS (UK)} and applicable law. Our responsibilities under those stsndards aTC further described in the Auditorfs rcsponsibilities for the audit of the fjnancial stat¢ments section of report We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and wc have fijlfilled OUT other ethical responsibilities in accordance with these requirements. We believe that the audit evid¢nc¢ we have obtsined is sufficient and appropriate to provide a basi5 for our opinion. Conclusfions rtlating to going concerD In audtting the financial statements. we have concluded that the trustc¢s' use of the gomg concern basis of accounting in the preparntion of the financial statements is appropriate. Based on the work we hav¢ perforn]¢d, we have not identifjed any material ullcetlainties relating to events or conditions that, indivldually or collectiN'el), may cast significant doubt on th¢ charitable companvs ability to continue Is a gomg conc¢rn for a penod of at l¢ast twelve months from when thc financial statements are authorised for issue. However, as w¢ cannot predict all future ev¢nts or conditions and as subsequent events may result in outcomes thal ar¢ inconsistent with judgetnents that weTe re&sonable at the tsrne they w¢r¢ made, the absence of refer¢nc¢ to a Enaterial uncertainty in this audÉtor's report is not a guarantee that the Company will coThtinu¢ in operation. Our responsibilities and the responsibilities of the In￿leeS with Tespecl to going concem are d¢scrib¢d in the relevant sections of this report. Olher Anfonnation The other infornutson comprises the information included in the annual report, other than the accounts and our auditors report th¢r¢on. The trustees are responsible for the other llrforn]ation. Our opinion on the accounts docs not cover the other ￿fonna1jon and we do not eXP￿SS any forni of assurance conclusion thereon. In connection with OUE audit of the accounts, our responsibility is to read the other inforniation and, in doing so, consider wh¢thw the other infOrn￿tIon is materially incollsistent with the accowits or our knowledge obtained in the audit or otherwise appears to k rnateTially misstated. If we identify such material Inconsistencies or apparent material misstatements. we are required to determine whether ther¢ is a material m155tatement in the accounts or a material misstatement of the other infonnation. If, based on th¢ work we have p¢rforni¢d, we conclude that there is a material misstatement of this other iDforniation. we are required to report tlkat fact. We have nothing to report in this regard. Page 5 COMMUNITY ADVICE ARDS AND NORTH DOWN LTD Independent auditor5, report to the members of COMMUNITY ADVICE ARDS AIYD NORTH DOWN LTD continued Oplnions on other matters prescrlbed by the Companies Aet 2006 In our opinAon, based on the work und¢rtsken in the cOu￿e of our audit: the Inforn￿tion given in the trusted Repor¢ which includes the dire¢lors' report prepared for the pUry￿Se8 of company law. for the fmallcial year for which the fU￿nCIal statcmeDts are pr¢paied is c<)nsistent with the financial statements. and the directors, report incEuded within the tNstees' report h&% been prepared in accordance with applicable legal requirements. Matter5 on which we are required to report by exeeptlon In the light of the knowledge #odu￿￿e￿ of th¢ charitsble company and its environment obtained Én the course of the audit, we have not identified material misstatements in the directors, report mcluded witbin the trustees, report. We have nothing to report in respect of the following matters in relation to whicb the Companies Act 2006 requir¢s us to report to you if, in our opinion- - adequate accounting records have not been kept. or rctums adequate for our audit hav¢ not be¢n r¢C¢1v￿ from branches not visit¢d by us" or - the financial slatements are not in agreem¢nt with the accounting records and Teturns. or - certain disclosures of trustecsji remuneration Specified by law are not made" and - we have not receiv￿ all the inforniation and cxplaoations we require for our audit. Responsibilities ol trustees As explained more fully in the Statem¢nt of tfU5tees' Responsibilities, the thvstees, who are also the Ditectors of the charity for the pU￿OSe of company law. are responsible for the preparation of the accounts and for being satisfied that they ￿ve a Iru¢ and fair view, and for such internal control as ihe committee deterniine is necessary to enable the preparation of accounts that are fre¢ from material Misstat￿￿en¢ whether duc to fraud or error. In preparing the accounts, the trnstees are responsible for assessing the charity's ability to continue as a going concern. disclosing, &s applicable, matters related to going concern and using the going concern basis of accounting unless the t￿￿tte$ either intend to liquidate the charity 01 to c&ise operations, or have no realistic alternative but to do so. Auditor's responsibilities for the audit of the financial statements OUT objectives are to obtain reasonable assurance about whether the f￿anCIal statements as a whole ar¢ free from ntsterial misstatement, whether duc to fraud or eTror, and to issue an auditorfs ￿pOrt that includes our opinion. Reasonable assurance is a high level of assuranc¢, but is not a guarantee that an audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misstatements can anse from fraud or eTror and are considered material rf. Jndividually or in the aggregate, they could reasonably be expected to influence the economAC decisions of ￿serS taken on the basis of these financial statement& Page 6 COMMUNITY ADVICE ARDS AND NORTH DOWN LTD Extent to which the audit was capable of detecting irregularities, including fraud bTegularities, including fraud, are insL2n¢es of non-cornpliance with laws and regulations. We design procedures in line with our Tesponsibilittes, outlined above, to detrct matcrial misstaternents in respect of irregularities, including fraud. Th¢ exQnt lo whicb our pi(Kedures ￿e capable of detecting i￿egUlaritIes,. including fraud is detailed below." We identified the areas of laws and regulations that could reasonably be expected to have a material effect on the financial statements and risks of material misstat¢m¢nt du¢ to frau(L uS￿g our understanding of tlle entity's industry, Tegulatory environment and other external factors and Inqu￿ with the T￿￿te¢s. In addition, our risk assessment procedures included: inquiring with the Trustees as to the chaTitie5 policies and procedwes regarding cofflpliance with laws and regulations and prevention and detection of fraud; inquiring whether th¢ Trust¢¢s have knowledge of any actsal or suspected non-compliance with laws or regulations or alleged fraud. inspecting the charittes regulatory and legal corresw)nd¢ncc' and reading Board minutes. We discussed identified laws and regulations, fraud risk factors and the need to remain alert atnong thr audit team. The charity is subject to laws and regulattons that d1￿ctlY affect the financial statements charity and f￿anCIal reporting legislation We ass¢ss¢d the extent of complianc¢ with these laws and regulations as part of our procedures on the related financial statement Jt¢ms, including assessing the financial stst¢ment disclosures and agreeing them to supporting documentation wh¢n necessary. The charitv is subject to many other laws and regulalions where the consequences of non-compliance could have a material effect on amounts" or disclosures in the financial statemenE for instance through the imposition of fines or litigation. We id¢ntified the folloW￿g ar￿a5 as those most likely to have such an effect.. health and safety, anti-bribery. employment law, environmental law. Audtting standards limit the required audit procedures to identify non-compbance with these non-direct laws and regulations to inquiry of the Trustees and mspection of regulatory and legal correspondence, if any. These limited procedures did not identify actual or suspected Don- compllance. We assessed events or conditions that could indicate an Jncentive or pressure to commTt fraud or PTovide an opportunity to commit fraud. As required by au￿tItig standards. we perfom]ed procedures to adthess the risk of management override of controls. On this audit we do not believe there is a fraud risk related to revenue recognitton. We did not identify any additional fraud risks. In response to risk of fraud, we also performed procedures including: identifying journal entnes to test based on risk critena and cofflparing the id¢ntified entries to supporting docum¢ntation' evaluating the business purp()s¢ of significant unusual transactions" asscssing significant accounting estsmates for bias" and ass¢ssing the disclosures m the financial statements. Owing to the inherent Limitstsons of an audit. there is an unavoidable nsk that w¢ may not have detected some material misstst¢mcnt5 in the financial statements, even though we have properly planned and p¢rforn]ed our audit in accordance with auditing standards. For example. the further Temoved non- compliance with laws and regulations {irregularities) is from the events and transactions reflected in the financial statements, the less likely the inherently lin]ited procedur¢s required by auditillg standards would identify it. Page 7 COMMUNITY ADVICE ARDS AND NORTH DOWN LTD In addition. as with any audil there remains a higher risk of non-dctcction of irregularities, as these may involve collusion, forgeryi intentlonal omissions, misrepresentth"ons. or the override of internal controls. We are not responsil)le for preventing non-compliance and cannot be expected to detect non- compliance with all laws and r¢guLations. A further description of our responsibilities for th¢ audit of the accounts is located on the Financial Reporting Council's websit¢ at: http:l/www.fr¢.org.uklauditots responsibilities. This description fomis part of our auditor's report. The purpose of our audfit work and to whom we oive OUT responsibilities This ieport is made solely to the charitabl¢ company's members. as a body. in accordan¢¢ with Chapter 3 of Part 16 of the Companies Act 2006. Our audit WO￿ has been undertaken so that we might state to the charÉtable cornpany's members Ihose matters we are required to state to t¢m in an auditors, report and for no other purpose. To the fullest extent perniitted by law, we do not accept or assume Tesponsibility to anyone other than ihe charitable company and the charitsble companys tnembers as a body, for our audit work, for this r¢porL or for th¢ opinions we have fotmed. Rlehard McCl2y FCA (Senior Statutory AudAtor) For and on behalf of Mccreery TurkiDgtoD Stockman LTD Chartered Accountants Reglstered Audltors l LY4nyon Quay Belfast BTI 3LG 21 October 2025 Page 8 COMMUNITY ADVICE ARDS AND NORTH DOWN LTD Statement of Financial ActiTrities (Induding Summarv Income and Expenditure Account) for the year ended 31 March 2025 Unrestricled Rostricted Funds Funds Tolal Tolal 2025 2025 2025 2024 Income from: Charitable activities Di)nations and legacie.5 Investment Income Noies 383.945 745 2,552 458,336 842.281 745 2,552 814,783 220 1,833 Total incon)ing resources 387,242 458.336 845,578 816.836 Expenditure on: Charitable activjtses (329.175) (45.5.9.57)(785.132} (762,214) Total resources expended (329,175} (455,957)(785,132) (762,214) Net income before transfers 58.067 2,379 60,446 54,622 Net incoming resources 58,067 2,379 61),446 54,622 Fund balances brought forward 281,848 67,988 349,836 295,214 Fund balances carried forward 339.915 70,367 410.282 349.836 All of the above results ale detived fTOm continuing gains and losse.g recognised in the year dre included above. The notes on pages 12 10 19 forni an integral part of these financial statements. Page 9 COMMUNITY ADVICE ARDS AND NORTH DOWN LTD Balance sheet as at 31 March 2025 2025 2024 Notos Fixed assets Tangible assets 9.951 12,678 Current assets Debtor Cash at bank and in hand 176,811 234.197 119.657 223.739 41J,(K18 343,396 Creditors: amounts falling due within one year io (10.677) (6.238) Net current assets 400.331 337,158 Net a&sets 410.282 349.836 Capital and reserves Restricted funds Unrestricted funds 11 li 70.367 339.915 67.988 281,848 Total funds 410.282 349.836 The financial statements were approved by the Directors (m 21 October 2025 and signed and approved for issue oll its behalf by Louise Togneri Trustee The notes on pages 12 to 19 forn) an integral part of the* fmgncial ststements. Page 10 COMMUNITY ADVICE ARDS AND NORTH DOWN LTD Cash flow statement ror the year ended 31 Lmarch 2025 2025 2024 Cash generated from operalions Net income l (expenditure) tor the ycar Depreciation {Incr¢ase) in debtors Increase in creditors Investment income recognised in statement of financial aciivities 60,446 2,727 (57,154) 4,439 (2.552) 54.622 3,027 2,794 (4.030) (1,833) Net cash inflow from operating activities 7,906 54,580 Cash flow statement Net cash infiow from operatsng activities 7,906 54,580 Cash flow from inve.sting activities Inlerest received 2,552 1.833 Increase cash in the year 10.458 56.413 Reconciliation of net cash flow to movement in net funds Increase in cash in the vear Cash and cash equivalenls at l April 2024 Cash and cash equivalents at 31 Mareh 2025 10.4.58 223,739 167,326 234,197 223,739 Page Il COMMUNITY ADVICE ARDS AND NORTH DOWN LTD Notes to the fllvancial statements for the year ended 31 Mar