COMPANY REGISTRATION NUMBER: N1055010
CHARITY REGISTRATION NUMBER: NIC1000002
Cancer Lifeline
Company Limited by Guarantee
Financial Statements
31 March 2024
Finegan Gibson Ltd
Chartered accountants & statutory auditor
Causeway Tower
9 James Street South
Belfast
BT2 8DN

Cancer Lifeline
Company Limited by Guarantee
Financial Statements
Year ended 31 March 2024
Page
Trustees, annual report (incorporating the directorfs report)
Independent auditorfs report to the members
17
Statement of financial activities (including income and
expenditure account)
23
Statement of financial position
24
Statement of cash flows
25
Notes to the financial statements
26

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report)
Year ended 31 March 2024
The trustees. who are also the directors for the purposes of company law, present their report and the
financial statements of the charity for the year ended 31 March 2024.
Reference and administrative details
Registered charity name
Cancer Lifeline
Charity registration number
NIC1000002
Company registration number N1055010
Principal office and registered 44 Allian￿ Avenue
office
Belfast
BT14 7PJ
The trustees
L Mcstravog (Secretary)
T Blake
G Harper
G Mathews
R McGuigan
B Montgomery
B Petticrew
(Appointed 18 September 2023)
Auditor
Finegan Gibson Ltd
Chartered accountants & statutory auditor
Causeway Tower
9 James Street South
Belfast
BT2 8DN

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report) (continued)
Year ended 31 March 2024
Structure, governance and management
Governing Document."
The organisation is a charitable company limited by guarantee, incorporated on 14th April 2005. The
company was established under a Memorandum of Association. which established the objects and
powers of the charitable company and is govemed under its Articles of Association. In the event of the
company being wound up members are required to contribute an amount not exceeding £1.
Appointment of Trustees..
The Trustees of the company are also charity trustees for the purposes of charity law and under the
company's Articles are known as members of the Management Committee. Under the requirements of
the Memorandum and Articles of Association the members of the Management Committee are elected
to serve for a period from one Annual General meeting to the next.
Trustee Induction and Training."
New trustees are invited to an induction meeting to familiarise themselves with the charity and the
context within which it operates. These are facilitated by Development Staff and Management
Committee, they cover:
The obligations of the Board of Trustees.
The content of the Memorandum and Articles of Association.
The Committee and decision-making processes.
Current financial position.
Future plans and objectives.
Potential Trustees are encouraged to atlend a series of business committee meetings as a trail period
to familiarise themselves with the work before committing themselves to the role, if this is agreed as
appropriate. Trustees are encouraged to attend appropriate training events in-house and external,
where these will facilitate the undertaking of their role.
Organisational Structure."
Cancer Lifeline has a Board of Trustees not less than 3. who meet fortnightly and are responsible for
the strategic direction and running of the charity. In delivering the objectives ofthe charity a Co-ordinator
is appointed by the Trustees along with the Development Manager to manage the day-to-day operations
of the charity and they are supported by other members of staff.
Objectives and activities
The Trustees have regard to the Northem Ireland Charity Commission's Public benefit requirements.
The statutory guidance state the objects and principal activities of the charity are to..
Foster an atmosphere of mutual support among people suffering from cancer and their families I
carers and to encourage them to provide mutual support and encouragement to each other
To provide support services for those living with cancer and their families I carers
Benefitting the public through cancer prevention and health awareness programmes
Striving for improved cancer services acting as a voice for user views
The main activities undertaken to furtherthese aims are detailed in the'Achievements and performance.
section of this report.

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 31 March 2024
Strategic report
A warm welcome to our 202312024 Annual Report.
We are proud to announ￿ that January 2024 marked the beginning of Cancer Lifeline's 25 Year
Anniversary of delivering vital support services to cancer patients and their familieslcarers in the wider
Norlh Belfast community. We have come a long way from humble beginnings as a cancer support
group established in 1999 to our current newly refurbished and redeveloped cancer support organisation
based in Allian￿ Avenue. We look forward to celebrating this milestone achievement with you all later
in the year.
2023124 has continued to be a challenging year for the organisation. The sharp rise in the cost of living
coupled with redU￿d funding opportunities has meant Cancer Lifeline, like many other community
organisations continues to face financial pressures, exacerbated by the rapid growth in demand for
support services. If the aspirations of the Northem Ireland Cancer Strategy are to be fully realised then
the vital role of the cancer charity sector needs to be fully recognised and resoUr￿d.
Funding through the Department of Health's (DOH) Cancer Charities Support Fund, The National Lottery
Community Fund, People and Communities Programme. PHA, DFC, CFNI and BHSCT has been key
to enabling Cancer Lifeline to develop key areas of support service delivery during the year. This
included;
Provision of psychological support I counselling.
Services to support physical and mental health and wellbeing.
Improved access to information and support services.
Enhanced provision of and access to practical support for people with cancer.
Provision of targeted support to cancer carers.
Support seNices delivered throughout 2023-2024 have been critical to supporting individuals and
families affected by cancer to address their physical and mental, health and wellbeing being needs. We
have been providing services to carerslfamily members as well as the individuals living with cancer,
recognising the very important role of the carer in the cancer journey of individuals. Cancer is a 'family
illness,.
Demand for support services has more than doubled throughout the year. Access to community based
wraparound support has been a lifeline to many. Showing significant improvements to their heallh and
wellbeing. We hope this report gives you an overview of the work delivered throughout the year and its
impact on the lives of some of the most vulnerable cancer patients and their families throughout North
Belfast.
Our sincere thanks to all the volunteers, staff, funders. allied health professionals, community
organisations who without their support we would not have been able to deliver our services to
individuals and families in North affected by cancer. Many of whom have fa￿d some of the most difFicult
times in their lives. Their strength, dignity and resilience, humble us each day. We look forward to
working with you in the year ahead to ensure this vulnerable target group continue to be supported as
we continue to put our best foot forward.

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 31 March 2024
Achievements and performance
PROVIDING VITAL SUPPORT SERVICES IN CHALLENGING TIMES
Cancer Lifeline is based al Alliance Avenue in North Belfast, targeting an area of significant deprivation,
with extensive health inequalities aligned to deprivation. The area has significant need and high levels
of cancer within the population. as demonstrated by the following key statistics.
In 2023 there were 12.565 people on the cancer register within the Belfast Health and Social Care
Trust area, 320/0 of these people were in North Belfast.
A report by the Cancer Registry in November 2020 estimates that the number of can￿r cases
diagnosed is projected to double by 2040 (45 % for males and 580/0 for females)-
The need and demand for Cancer Lifeline's ServI￿S in North Belfast is evident from the growing
numbers of service users registering annually. There has been a 70°/o growth in registered service users
since the Covid pandemic.
During 2023-2024 a total of 6.747 ONE TO ONE SUPPORT INTERVENTIONS were facilitated. This
included:
2219 sessions of counselling have been delivered to 306 beneficiaries.
165 pre-assessment counselling sessions delivered to 165 individuals
2104 sessions of Complementary Therapies have been delivered (1125 were delivered inhouse lo
305 beneficiaries and 979 were delivered via outreach services to 465 individuals.)
1319 advocacy Isupport calls have been made lo 525 individuals.
266 needs assessments were carried out with 266 individuals.
556 peer support sessions were delivered to 241 individuals.
1 individual received one to one Nutritional advice.
62 Welfare Benefits advi￿ sessions have been facilitated on behalf of 53 individuals.
118 Foodbank referrals.
GROUP SUPPORT SERVICE PROVISION DURING 2023-20234
1030 attendan￿S by 163 individuals in a range of health and wellbeing workshops and courses. This
included..
408 attendances in Yoga and meditstion workshops.
139 attendances in Walking Group sessions.
70 attendances in Vital Nutrition workshops.

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 31 March 2024
28 attendan￿S in Relaxation skills workshops.
132 attendances in Stress Management health and wellbeing workshops.
41 attendan￿S in Craft workshops.
17 attendances in Fatigue Management workshops.
41 attendances in Bereavement Support group sessions.
45 attendances in Female Support group sessions.
24 attendan￿S in Male Support group sessions.
4 attendances in Carer Support group sessions
40 attendances in Female Feel-Good health and wellbeing days.
21 attendan￿S in Male Feel-Good health and wellbeing days.
12 attendan￿S in Carer Feel-Good health and wellbeing days.
87 referrals to additional sources of support were also facilitated for 74 individuals. This included
referrals to a wide range of statutory allied health professionals, community organisations, other cancer
charities etc.

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report) (continued)
Year ended 31 March 2024
Achievements and performance {continuedJ
SERVICE IMPACT- WHA T OUR MEMBERS HAVE TOLD US
Independent evaluations carried out in early 2024, of support ServI￿S delivered as part of the DOH
Can￿r Charity Fund and The National Lottery Community Fund People and Communities Programme
supporting cancer carers. highlight the positive significant impact of the work. The reports references.,
Cancer Lifeline is an excellent model of a community based. user led service delivery organisation.
Service user and health professional consultation confimied the high level of need and very positive
work of Cancer Lifeline. Health professionals. who refer seNice users, report there is nothing else
comparable in North Belfast, or across Belfast. They acknowledge that the availability of Cancer
Lifeline's services in North Belfast is a huge asset which is invaluable as a resource for patients and
their families who they are seeking to support. One Clinical Nurse Specialist commented "l am relieved
if I see they live in North Belfast as I know patients and their family will get a great service not available
in other parts of the city" She reported that physically, people will heal relatively quickly but emotionally
this will take longer and this is where the support of Can￿r Lifeline is critical.
Health professionals report that if Cancer Lifeline was not available to people from North Belfast the
impact would be:
Longer waiting times for counselling services in other parts of the city
Increasing mental health issues amongst people living with cancer in North Belfast
Increased numbers of people presenting to GPS and Social Workers for mental health support
As a result of counselling support, service users reporting their sense of stress, anxiety and fear as
being extremely poor I poor was reduced from 840/0 10 160/0. 940/0 of Support Group participants surveyed
reported their attendance helped reduce their stress, anxiety and fear. Focus group
discussions
highlighted that counselling support and peer support has been critical for both those
living with cancer and family and friends supporting can￿r patients.
Support Group participants report the positive impact of engaging with others on a cancer journey and
the positive impact this has on reducing their sense of isolation and loneliness.
There is a high level of demand for counselling across Belfast. with wait times reported to be up to 6
months. Health professionals unanimously praised the very professional approach of Cancer Lrfeline in
providing a much needed service in North Belfast. Counselling was the primary reason for referral for
most to Cancer Lifeline and it was reported there is a sustained need to continue this service locally for
people living with cancer and their family I carers.

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 31 March 2024
Achievements and performance {continuedJ
Cancer Lifeline offers a holistic service under one roof and their person centred approach ensures that
service users are accessing a suite of complementary support interventions. The provision of a variety
of services under one roof was highlighted by health professionals who advised that it is unlikely service
users would access all of the supports they receive through Cancer Lifeline if they had to do so through
different organisations. At the lime of diagnosis people are OVe￿helmed and find it it difficult to navigate
supports available to them. Those going through treatment are often fatigued and do not want to be
moving around between different organisations for support. For most it is difficult to reach out to a
support organisation and therefore it was reported Ihal Ihe availability of services under one roof at
Cancer Lifeline ensured that service users were accessing and benefiting from all the support they
needed from a social, emotional and health and wellbeing perspective. This was reafrirmed by servi
users who reported they would not attend different organisations for counselling, complementary
therapy, peer group support and classes I workshops. This would be too complicated and challenging.
The availability of a local cancer support service in North Belfast was consistently referenced at the
focus groups as a much needed and valued resource. Service users welcome the 'drop in, ethos of
Cancer Lifeline and the relaxed and homely style of the centre encourages service user participation in
activities. Staff were also praised in terms of their communication with members. their interaction with
all those visiting Alliance Avenue, their empathy with Servi￿ user needs and the quality of the services
provided. Cancer Lifeline also funds taxi transport to and from their premises for those in most need
who, without this support would, not be able to avail of seNices. All of this encourages access to cancer
support services in North Belfast, demonstrated by the growing number of people registering with
Cancer Lifeline.
Health professionals referenced the high level of need in North Belfast, as an area of social deprivation
and the importance of a local service, which people can access easily. For some, crossing town may
not be financially feasible, for some their cancer diagnosis and health condition may make transport
difficult and for some moving outside their home, let alone their community is an issue. Having access
to a support service, located in North Belfast is a huge asset that encourages people to make use of
ServI￿S which they probably would not access if not local.
Cancer Lifeline's premises were also consistently reported by both service users and health
professionals as making an important contribution to access and engagement by service users. The
premises are a contrast to the clinical, medical environment service users are familiar with. The homely,
comfortable Su￿oUnd1ngS of the premises in Alliance Avenue were described as welcoming, happy,
calming and serene, with some comparing Ihem to a hotel or private clinic. It was described as
somewhere "not sad and full of laughler" One service user described the premises as "a haven of help
and hope" People report to feeling instantly relaxed and at ease when they come through the
door and the friendly atmosphere, other Servi￿ users mingling about, reassures new members and
instils them with confidence to engage in support services.
Social Work staff at the Can￿r Centre emphasised the importance of seNice provision outside of a
medical setting. The Cancer Centre, he reported, is a very busy place that lacks space for private,
uninterrupted and relaxed chat with patients. Cancer Lifeline's premises provide the relaxed, quiet and
private space that service users need and the availability ofa suite ofservices under one roof maximises
the access to and uptake of various support services by those living with cancer and their carers.
Consultstion with the BHSCT Carers. Co-ordinator acknowledged the very high level of demand for
counselling services, which exceeds the level of funding available through the Trust. The availability
of bespoke support for people caring for someone with can￿r was acknowledged as an excellent
support resource and much needed in North Belfast. Health professionals stated holistic support for

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 31 March 2024
Achievements and performance {continuedJ
the whole family unit is essential given that can￿r is a family illness. Carers are critical to supporting
people with cancer and face their own sense of psychological distress which requires support. A vitally
important aspect of Cancer Lifeline the reports highlighted was the relationship building and level of
understanding they have of their client's needs.
Monitoring data also confirmed the role of Cancer Lrfeline in raising awareness of support services and
thus health literacy of service users.
Only 15 % of service users engaging in counselling support reported their knowledge of cancer
support services initially was excellent or very good. After counselling this figure had increased to 71 %
reporting their knowledge was excellent or very good.
The corresponding figures for Support Group participants was 250/0 at the outset, with 940/0 reporting
their participation in Support Groups had helped to increase their knowledge of cancer support services.
880/0 of workshop participants report that their engagement in events has helped to increase their
knowledge of cancer support services.
The newsletter is an important Sour￿ of information on services available at Cancer Lifeline as well
as other important supports such as the local hospitals, Cancer Centre, Public Health Agency, Breast
Care Team, Chemo Helpline. Bridgewater Suite and other can￿r support charities.
Monitoring data highlighted key beneficiary. health improvement outcomes.
Of 122 Counselling participants surveyed. Before taking part 840/0 rated their levels of stress, anxiety
and fear as extremely poor or poor. After taking part in counselling this was reduced to 16 %. Before
taking part 56 % rated Iheir mental health and wellbeing as extremely poor or poor. After taking part in
counselling this was reduced to 8°/0.
Of 195 Complementary Therapy participants surveyed. Before taking part 67 % rated their levels of
emotional resiliencelcoping skills as extremely poor or poor. After taking part in counselling this was
reduced to 40/0. Before taking part 46 % rated their self-care as extremely poor or poor. After taking part
in counselling this was reduced to 4 %.
Of a sample of 36 Psychological Support Group participants surveyed. 940/0 reported reduced isolation
levels. 89 % reported improved mental health and wellbeing and 82 % reported enhanced coping skills.
Of 581 Health and Wellbeing workshop participants surveyed. 96% reported improved self-care
practices. 930/0 reported improved quality of life and 98 % reported improved connections with others.

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report) (continued)
Year ended 31 March 2024
Achievements and performance {continuedJ
The beneficiary quotes below help bring to life the above data.
"The counsellor has been my saviour and given me tools to live each day-
"Before coming to Cancer Lifeline. I couldnt see a way through, I felt hopeless, lost, deflated
and invisible. Because of the counselling support I now feel strong and mentally healthy, and I
am now making better lifestyle choices and decisions."
"I now know l am not alone and that a problem shared is truty a problem halved. I now know
looking after myself is as important as being the emotional support for the person who is unwell.
I didn Y believe counselling would be for me but I can't stress how wrong I was. I feel strong,
healthy and in an amazing place mentally. Cancer Lifeline has been the listening ear,
compassionate, non-judging organisation I needed. I wouldn't be where l am today without them.
Vvhat I have achieved in weeks is is remarkable. I have taken up the complementary therapies as
well. l am looking after myself. I have energy. I m sleeping and exercising and can be the strength
for my family at this tough time. I want to say a massive thank you to all the staff in Cancer
Lifeline - you have changed my life.-
-when I came six weeks ago, I couldn Y see a way out. My world was turned upside down when
a close family member was diagnosed with cancer. Cancer Lifeline has given me hope. I have
experienced love. compassion and it has been the listening ear I needed. My worries are still
there but I have the tools and coping skills to deal with them."
"When I came to Cancer Lifeline I could hardly speak for crying. I was also so afraid to ask
anyone for help and felt very lonely and sad. The more we talked the more I felt better. Cancer
Lifeline contacted my GP and told him I was trapped in my home without any help. My GP then
contacted lots of services and apologised for letting me down. I now have carers coming out
twice daily, physiotherapy in my own home and someone to look after my feet. I have an
Occupational Therapist who is helping me to to become more mobile and organising for my
kitchen and bathroom to be adapted to my needs. I lost my husband to cancer and then had
cancer myself. Because of my cancer I lost the power of my legs and l am wheelchair bound but
no one seemed to care but Cancer Lifeline did. l used to go on holiday at least hvice a year and
never thought this would be possible again, but l am now planning for my mum and I to go on
holiday. Cancer Lifeline has given me my life back.-
"I had terrible pain in my feet and joints and the reflexology helped ease the pain"
"It was a relief to talk to others who understood what I was going thmugh and to learn how they
coped. I was able to talk openly and honestly."
-Being able to talk with other men in a similar situation means I dony feel so alone.-
"l am more compassionate and less hard on myself. l allow myself to feel happiness now.
something I found very hard to do before. l am going to the gym. I have returned to work. I was
able to do this because counselling helped me to feel less ovenvhelmed by grief. It helped me
so much to be able to talk about my dad.-
"The treatments really help both physically and mentally."
"Complementary therapy helps me to reset and removes the stress."

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 31 March 2024
Achievements and performance {continuedJ
"I have reduced my anti-depressant medication."
-what I have learned has given me the tools to look after myself.-
"I have gone back to work full time. I could not have done this without the support of Cancer
Lifeline.
-when you walk in it s like a blanket is wrapped amund you.-
"It was very powerful and reassuring knowing that I dony have to be tough all the time"
Financial review
The total income for the year 31st March 2024 was £530,404 of this, £386,195 was restricted and the
total expenditure for the year was £572,744, of this £405,974 was restricted. Due to the difficult times,
we are facing we have to highlight the importance of maintaining our fundraising activities, and the
continuance of voluntary donations, to enable our charity to do its work. It is very important that you
continue to support our Friends of Can￿r Lifeline fundraising group at their community fvndraising
events. We would like to take this opportunity to thank the Friends of Cancer Lifeline fundraising group.
Also supporting our charity shop through donations of clothes or furniture you may have is vital. We
would also like to thank the shop staff and volunteers for the great work they do.
Many thanks for all your support and we look forward to your support in ihe future.
Reserves Policy /Risk Management
The management committee has examined the charity's requirementsforreserves considering the main
risks to the organisation. It has established a policy whereby the unrestricted funds. not committed or
restricted by the provider (restricted funds) should be separated between general funds and designated
funds, the latter ideally representing 8 months of the expenditure. The reserves are needed to meet the
working capital requirements of the charity and the Management Committee are confident that at this
level they would be able to continue the current activities of the charity in the event of a significant drop
in funding until alternative funding resources are found. The present level of designated reserves
therefore falls short of the target level. The strategy is to continue to build reserves through operating
surpluses.
10

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 31 March 2024
Plans for future periods
In response to user needs, Cancer Lifeline will endeavourto continue to further develop support services
for carers of cancer patients alongside those who are living with cancer. Cancer is a family illness and
carers often struggle to cope with complex needs and neglect their own wellbeing.
Cancer Lifeline aims to facilitate a targeled male-led programme of support, in conjunction with
vulnerable, isolated males affected by cancer in North Belfast, who are finding il difficult to access
support. They have told us how they are struggling with their wellbeing and finding it difficult to take up
support. We have been supporting them to explore in more detail the difficulties they face daily trying to
cope with their diagnosis and sometimes aggressive treatment regimes, or difficulties supporting their
loved one through cancer. We have been finding out what matters to them and what type of support
services would help them to improve their lives. We want to support them to take the lead in improving
their health and wellbeing and quality of life. Also. to ensure the support being proposed is appropriate,
fit for purpose, realistic, recognised as being designed by them for them. After many open and honest
conversations, we have supported them to put together a proposed Men's Den project which we are
currently seeking funding for.
11

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 31 March 2024
Plans for future periods (continued)
STRA TEGIC CONTEXT/ RELA TED PAR TIES
There are many health related strategies and inilialives which the work of Cancer Lifeline is aligned to
in terms of contributing to the attainment of the vision and aspirations in respect to health and wellbeing.
addressing health inequalities and tackling deprivation at a local level. Specifically, the
following stralegies, plans and initiatives are important-
Nl Programme for Govemment Draft Outcomes Framework
Health and Wellbeing 2026.. Delivering Together
Cancer Strategy for Northem Ireland 2021- 2031
Cancer Recovery Plan Building Back Rebuilding Better (2021-2024)
Caring Together BHSCT Draft Strategy (2023-2028)
NI PROGRAMME FOR GOVERNMENTDRAFT OUTCOMES FRAMEWORK
In 2021 the Nl Executive consulted on a proposed strategic framework of nine outcomes for a new
Programme for Government {PfG). presenting a picture of Nl having "an inclusive society in which
people of all ages and backgrounds are respected and supported. A society which has no barriers to
people living prosperous and fulfilling lives" The consultation documenl references an Outcomes-based
PfG in which government, partnering with civic society will respond to the needs of people and
communities everywhere to ensure an inclusive society where outcomes of individual and collective
wellbeing are the drivers for the government agenda. Two of the nine outcomes are particularly relevant
to the work of Cancer Lifeline.
We all enjoy long. active, healthy lives) This Outcome is about enabling and supporting people to
maintain their health and lead healthy. active lives, addressing the factors which impact on mental and
physical health. The Executive is committed to ensuring everyone has access to high quality care when
they need it throughout their lives. Priorits'es include:
Inclusion and tackling disadvantage
Mental Health and wellbeing
Older people
{We have a caring society that supports people throughout their lives) - It is important that society cares
for those who need support. This Outcome is about enabling everyone to live their life in a fulfilling way
as valued members of an inclusive society and acknowledges a need to tackle the issues that lead to
disadvantage and provide the services and support people need. when they need it.
Priorities include..
Inclusion and tackling disadvantage
Mental health and wellbeing
Older people
Can￿r Lifeline is an important service provider in North Belfast for people living with Can￿r. North
Belfast is an area with some of the most deprived areas in Northem Ireland and an area experiencing
significant health inequalities. Cancer Lrfeline has been responding to the health inequalities in the area
through a community based response and the work of the organisation is clearly aligned to the priorities
and intended outcomes of the Nl Programme for Government.
HEAL THAND WELLBEING 2026.. DELIVERING TOGETHER
The Department of Health's Delivering Together report presents the out workings of an expert panel led
by the intemationally recognised expert. Professor Rafael Bengoa on tackling the challenges in
12

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 31 March 2024
Plans for future periods (continued)
Northern Ireland's Health and Social Care system. The report outlines challenges and the opportunities
facing the sector and puts people at the forefront. with a focus on enabling people to stay
well for longer and where care or support is needed, it will be wherever possible, provided in the
community setting. Of particular relevance to Cancer Lifeline and its work in the community is the
identified opportunity to "promote a new way of working with the community and voluntary sectors
through the innovative use of social procurement clauses, and commissioning services based on social
value rather than simply on the basis of lowest cost". The report outlines an ambition for a future in
which:
people are supported to keep well in the first place with the information, education and support to
make informed choices and take control of their own health and wellbeing.,
when they need care. people have access to safe, high quality care and are treated with dignity.
respect and compassion.
staff are empowered and supported to do what they do best" and
our services are efficient and sustainable for the future.
The report refers to a new model of person-centred care focussed on prevention, early intervention,
supporting independence and wellbeing and towards a model underpinned by a more holistic approach
to health and social care.
One of the explicit changes needed outlined in the reporl is the need to build capactty in communilies.
The report states "We will work with communities to supporl them to develop their strengths and use
their assets lo tackle the determinants of health and social wellbeing. We will support the development
of thriving and inclusive communities. In particular, the HSC will become better at tapping into the
innovative ideas and energies in communities themselves, and in the community and voluntary sectors.
We will invest in HSC community development resources to work alongside all communities to enable
social inclusion and tackle health inequalities and the underlying contributory factors including poverty,
housing, education and crime. It will take time to realign and grow the communtty development resource,
and as a first step we will review existing capacity and then invest to meet any gaps, including a
programme of training..
Cancer Lifeline is an important community resour￿, which puts people living with cancer and their
families at the forefront of their service delivery. The availability of easily accessible services in North
Belfast, an area of heallh inequality, is extremely important to ensuring that the high level of need and
demand is met. There is evidence that the services provided enable beneficiaries to keep well, providing
them with information, education and support to make informed choices and take control of their own
health and wellbeing and their model of working collaboratively with others is an excellent example of
'delivering togetherf.
CANCER STRA TEGYFOR NORTHERN IRELAND 2021- 2031
The publication of a 10 year Cancer Strategy was identified as an immediate priority of the Northern
Ireland Execulive in New Decade, New Approach and in August 2021 the Deparlment of Health (DOH)
published the draft strategy for public consultation. The aims of the strategy are threefold,.
to reduce the number of people diagnosed with preventable can￿r$.
to improve survival and
to improve the experience of people diagnosed with can￿r
Cancer Lifeline has a role to play wwth respect to the aim of improving the experience of people
diagnosed wilh cancer and their carers.
13

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 31 March 2024
Plans for future periods (continued)
Support for carers is unique to Can￿r Lifeline and the strategy references "Support and care provided
by families and informal carers is vital to the wellbeing of patients given their assistance in managing
medications, treatment regimes, symptom management, personal care, social and psychological
support. However, providing infomial care is challenging for many and can have a negative impact on
both physical and mental health. Evidence has shown that there is a need to deliver improved services
for informal carers of patients with can￿r in Northern Ireland.
The strategy also references the importance of access to bereavement support, an important servi
offering at Cancer Lifeline
"Most bereavement services in Northem Ireland are provided by the
community and voluntary sector. Capacity is an issue. long waiting lists in many areas. Capacity issues
are also preventing Trust social work teams from offering greater levels of bereavement support.
including follow-up services with carers and loved ones.
'Access to pre-bereavement and bereavement support is crucial to meeting the holistic needs of carers
and loved ones. It is vital that we adopt a wider approach and ensure that those important to the person
living with cancer, including children, are not forgotten. This type of early intervention and support can
be helpful in preventing mental health issues connected to earlyltraumatic loss and complex grief
reaclions..
'Overall, the services of Cancer Lrfeline have an important role to play in supporting the mental health
of people living with cancer and their carers. The Can￿r Strategy recognises that mental ill health cross
cuts the entire cancer pathway and identifies that some services are offered by the voluntary sector but
outside of this provision, formalised pathways do not exist for cancer patients. This reinforces the
importance of Cancer Lifeline seNices. The strategy states "preventing mental health conditions from
developing amongst those living with cancer, as well as ensuring adequate management of conditions
should they occur are important in the provision of holistic cancer care. The numbers of people needing
help with their mental health is likely to grow as more people are living longer following a cancer
diagnosis. There are significant gains to be realised both in patient quality of life and savings in health
care costs."
Laslly the Cancer Strategy references the need to improve health literacy with respect to addressing
health inequality. "Low levels of health literacy are associated with poorer access to health services,
poorer communication with health-care professionals, lower adherence to treatment and poorer self-
management of health conditions. Better health literacy could therefore contribute to reducing health
inequalities, strengthen health and improve health-care efficiency.. Cancer Lifeline services are strongly
focused upon increasing the health literacy of users, ensuring they are connecting to other support
services and have improved self management skills with respect to their cancer diagnosis.
CANCER RECOVER Y PLAN, BUILDING BACK." REBUILDING BErrER
A Cancer Recovery Plan, Building Back. Rebuilding Better has been developed to address the
immediate issues in adult cancer SeNi￿S with the aim of getting to a place where services are stronger
than before, providing a solid foundation for the world class service envisaged in the strategy. In June
2021 the Minister for Health published a three-year blueprint for rebuilding cancer care in Northem
Ireland The Cancer Recovery Plan. Objectives detailed in the Cancer Recovery Plan which Cancer
Lifeline are contributing to include..
Ensuring all patients living with cancer feel supported across their pathway and have access to a
Clinical Nurse Specialist. appropriate psychological support. infonnation and signposting to other
services.
Creating smoother and more efficient patient pathways from initial referral, through diagnosis and
treatment encompassing the appropriate care and support during and after treatment with the aim of
improving cancer waiting time and patient outcomes and patient experience.
14

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 31 March 2024
Plans for future periods (continued)
CARING TOGETHER IN BELFAST 2023 ONWARDS. BHSCT DRAFT STRA TEGY2023-2028
Belfast Health and Social Care Trust values the support that carers provide, which often prevents,
reduces and delays the need for more formal services. The new strategy acknowledges that each year
carers save the Nl Executive £4.6bn. The strategy has four key priorities..
Reach all carers
Navigate carer support
Support carer health and wellbeing
Connect and involve carers
Cancer Lifeline's services make an important contribution to BHSCT'S vision and priorities. Cancer
Lifeline is an important community and voluntary sector partner who can help to:
Identify carers
Raise awareness of support ServI￿S available
Better understand their needs
Deliver responsive activities to support carers. emotional. physical and social health and wellbeing
Acknowledgements
Cancer Lifeline would like to acknowledge all the Funders. Committee, Staff. Complementary
Therapists. Counsellors, Steering Group members, Statutory. Community and Voluntary agencies,
Friends of Cancer Lifeline, Shop staff, Volunteers, Individuals and Families, the Business Community
and Political Representatives for their support during 2023 12024.
Via
Department of Health Cancer
Charity Fund dnd Carer Fund.
Comic Relief Empowering
Change Core Programme.
Belfast
City Council
The
Community
Foundation
Health
COMMUNITY
FUND
An Fti>nrtSl>inte
15

Cancer Lifeline
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 31 March 2024
Trustees. responsibilities statement
The trustees. who are also directors for the purposes of company law. are responsible for preparing the
trustees, report and the financial statements in accordance with applicable law and United Kingdom
Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the charity trustees to prepare financial statements for each year which give a
true and fair view of the state of affairs of the charitable company and the incoming resources and
application of resources, including the income and expenditure, for that period.
In preparing these financial statements, the trustees are required to:
select suitable accounting policies and then apply them consistently.,
observe the methods and principles in Ihe applicable Charities SORP:
make judgments and accounting estimates that are reasonable and prudent.
state whether applicable UK Accounting Standards have been followed, subject to any material
departures disclosed and explained in the financial statements.
prepare the financial statements on the going con￿rn basis unless it is inappropriate to presume
that the charity will continue in business.
The trustees are responsible for keeping adequate accounting records that are sufficient to show and
explain the charity's transactions and disclose with reasonable accuracy at any time the financial
position of the charity and enable them to ensure that the financial statements comply with the
Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence
for taking reasonable steps for the prevention and detection of fraud and other irregularities.
Auditor
Each of the persons who is a trustee at the date of approval of ihis report confirms that:
so far as they are aware. there is no relevant audit infonnation of which the charity's auditor is
unaware" and
they have taken all steps that they ought to have taken as a trustee to make themselves aware of
any relevant audit information and to establish that the charity's auditor is aware of that information.
The trustees. annual report and the strategic report were approved on 25 November 2024 and signed
on behalf of the board of trustees by-
G Mathews
Trustee
B Montgomery
Trustee
16