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← The Basingstoke Citizens Advice Bureau Limited

2025-03-31-accounts

REGISTERED COMPANY NUMBER: 02390927 (England and Wales)

REGISTERED CHARITY NUMBER: 900116

THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED

REPORT OF THE TRUSTEES AND UNAUDITED FINANCIAL STATEMENTS

For the Year Ended 31 March 2025

Derbyshire Accountants Limited 2 Fairfield Whitchurch Hampshire RG28 7ES

THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED CONTENTS OF THE FINANCIAL STATEMENTS For the Year Ended 31 March 2025

Company No. 02390927 Charity No. 900116

Page
Trustees and Directors Report 2-11
Statement ofTrustees and Directors Responsibilities 12
Independent Examiner’s Report 13
Statement of Financial Activities 14
Balance Sheet 15-16
NotestotheFinancialStatements 17-26

Page| 1

THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED TRUSTEES AND DIRECTORS REPORT For the Year Ended 31 March 2025

The Trustees, who are also the directors of the charitable company for the purposes of the Companies Act 2006, are pleased to present their annual report with the financial statements of the charity for the year ended 31 March 2025.

REFERENCE AND ADMINISTRATION INFORMATION

Charity Name The Basingstoke Citizens Advice Bureau Limited
(also known as Citizens Advice Basingstoke (CAB))
Charity Registration Number 900116
Company Registration Number 02390927
Registered office Grove House
Lutyens Close
Lychpit
Basingstoke
England
RG248AG

Trustees/Directors

The Trustees who served during the period and up to the date of this report are set out below:

Anthony Curtis Chair
Richard Haas Vice Chair
Deborah Cornick Treasurer
Neil Bass (Resigned 06/12/2024)
Catherine Brooks
lan Green
Rhiannon Lee (Resigned 06/07/2024)
Toju Ogbe
John Robinson
Christopher Cooper (Appointed 30/01/2025)
Daniel Weintroub (Appointed 13/03/2025) - Appointed Company Secretary 14/08/2025
Andrew Wooster (Appointed 05/06/2025)
Management team Graham Hatcher (CEO)
Jane Charlick (Office Manager)
Katie Jennings (Advice Services Manager)
Callum Low (Operations Manager) — Resigned 12/09/25
Lucy Sweet (Marketing and Fundraising Officer)
Bankers CAF Bank Ltd, 35 Kings Hill Avenue, Kings Hill, West Malling, Kent,
ME194JQ

Independent Examiner Charlotte Derbyshire FCCA, Derbyshire Accountants Limited, 2 Fairfield, Whitchurch, Hampshire, RG28 7ES

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED TRUSTEES AND DIRECTORS REPORT For the Year Ended 31 March 2025

OBJECTIVES AND ACTIVITIES

Objectives and aims for the public benefit.

Citizens Advice Basingstoke’s objectives are aligned with the aims and principles of the national organisation, Citizens Advice. These are to provide free, independent, confidential, and impartial advice to help people overcome their problems; to advise them on their rights and responsibilities; to improve the policies and practices that affect people’s lives; to be a voice for people on the issues that matter to them and to value diversity, promote equality and challenge discrimination.

Citizens Advice Basingstoke’s objects are laid out in its Articles of Association. The Articles were updated by Special Resolution at the 2023 AGM.

“The Charity’s objects are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in Basingstoke and Deane and surrounding areas”.

Our main activities and who we try to help are described below. All our charitable activities focus on providing the advice people need for the problems they face and are undertaken specifically to provide public benefit. The Board of Trustees have had due regard to the Charity Commission guidance on public benefit and have complied with the duty in section 4 of the Charities Act 2011.

ACHIEVEMENTS AND PERFORMANCE

Charitable activities

Citizens Advice Basingstoke’s primary activity is to provide information and advice to any member of the public who seeks it. This service can be accessed by people at our office in Grove House, Lychpit, Basingstoke by making an appointment. It can also be accessed by telephone, email, webchat, and on-line advice line. Home visits can also be arranged when necessary and we provide outreach in the community.

In addition:

These figures are based on the value of advice delivered by our office. Using a Treasury approved model developed by New Economy using the latest values, we only put a value on what we can firmly evidence.

Income gained for clients uses their individual financial gain for a 12-month period as a result of our help.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED TRUSTEES AND DIRECTORS REPORT For the Year Ended 31 March 2025

ACHIEVEMENTS AND PERFORMANCE (Continued)

Charitable activities (continued)

We have given advice on a wide range of issues 19,414 (2024:15,144), with 80% (2024:83%) of all enquiries relating to:

Within housing issues, we dealt with 311 (2024:288) enquiries from those who are homeless or threatened with homelessness.

Our Research and Campaigns work to improve the policies and practices that affect people’s lives continues. The evidence our Advisers capture is collated and sent to Citizens Advice centrally, which then helps to inform national campaigns for changes in policy or practice. In this way, people who never visit Citizens Advice or who may not even know we exist, can benefit from our work.

During last year’s General Election, we communicated our priorities to the candidates from the 4 main parties. In brief the how indebtedness (in other words poverty) has become more problematical.

The interventions we recommended included:

We are pleased that in the last 12 months the Government has started to address many of the underlying issues and Citizens Advice has been consulted more than ever before. Highlights include the upcoming Renters Rights Bill, a Fair Work Agency, regulation of Buy Now Pay Later, and a long-term strategy for emergency support.

We are particularly pleased that the Government has set up a Child Poverty Taskforce. Citizens Advice is well-connected to this group which will report in the Autumn.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED TRUSTEES AND DIRECTORS REPORT

For the Year Ended 31 March 2025

ACHIEVEMENTS AND PERFORMANCE (Continued)

Partnership projects and other outreach services

To ensure that our services are as accessible as possible to those who need our help, we also undertake funded partnership projects and other services:

Citizens Advice Energy Advice Programme — The project consists of three elements: one-to-one help and advice for people who are in or at risk of fuel poverty; an Energy Outreach Project to deliver actionable energy advice to consumers who are not engaging with energy as an issue, in an outreach setting, and Carbon Monoxide Advice to vulnerable clients.

Energy casework — Funding for a dedicated caseworker to complement our existing energy funded services to provide support to clients who have complex needs or circumstances. The advice will focus on energy advice issues, income maximisation and benefits advice.

Foodbank outreach service - We provided a dedicated on-site advice service at 6 locations for people using the local foodbank.

HIWCF Penton Trust — “Alleviating Poverty for Over 65’s” is a dedicated service, specifically designed to meet the growth of a local ageing population, helping older people to tackle debt and poverty etc. and ensure they are receiving the benefits to which they are entitled.

Home & Well - This is Citizens Advice Hampshire in partnership with SSEN, SGN, Portsmouth Water, Southern Water, South East Water and Hampshire & Isle of Wight ICB to enable vulnerable people across Hampshire & loW “to stay safely and independently in their homes’. The focus is on Priority Service Register sign-ups, energy-related assistance as well as debt, welfare benefits and generalist advice.

Hampshire and Isle of Wight Healthcare NHS Foundation Mental Health Outreach — Outreach services at Parklands Hospital to address the underlying, wider determinants of poor mental health, thereby supporting recovery and reducing risk factors of further mental health episodes. This includes supporting people to maximise their income, claim benefits, prevent (or address) debt, as well as deal with housing, relationship, employment and other advice issues which are impacting their quality of life. The potential benefits include reduced pressure on mental health services, and significant improvements in the quality of life of those previously experiencing poor mental health.

Employment Fund — funded with the support of BDBC, the UK Government and the UK Shared Prosperity Fund. “The UK Shared Prosperity Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills”.

Evisa — Home Office Grant to provide direct support to those vulnerable customers with the most complex needs, when transitioning from a physical immigration document to an eVisa

HIWCF Vivid — funding on behalf of VIVID Housing to support tenants struggling with debt

SGN Energy Outreach - funding is provided through the Gas Network Vulnerability and Carbon Monoxide Allowance (VCMA) to deliver one to one energy and income maximisation advice to clients from underrepresented groups.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED TRUSTEES AND DIRECTORS REPORT For the Year Ended 31 March 2025

ACHIEVEMENTS AND PERFORMANCE (Continued)

Partnership projects and other outreach services (Continued)

Household Support Fund — A Hampshire- wide scheme to provide funding to individuals who are struggling to pay their fuel bills and are in debt.

Hate Crime — As part of our Equality and Diversity work, we are a third-party Hate Crime Reporting Centre, providing a safe, accessible environment where people, who may otherwise be reluctant to go to the police, can report anonymously, via our office, incidents of hate crime. Our CEO chairs a local Hate Crime working party attended by the local authority, police, and community leaders. The aim of this is to educate young people and raise awareness to increase the reporting of Hate Crimes.

Other activities

We have continued to work on a collaborative basis with other Citizens Advice organisations including the Hampshire Consortium Citizens Advice Hampshire. For example, we host and support the North Hampshire Big Lottery debt case worker.

We have continued to work with our partners to meet community needs and are active in the Social Inclusion Partnership which prevents and tackles homelessness and helps rough sleepers in the community.

Our staff

The Trustees are incredibly grateful to our staff and volunteers at Citizens Advice Basingstoke, without whom it would not be possible to deliver our service. Our team, mainly volunteers, provide advice and help to people from all backgrounds and abilities to tackle a wide range of issues.

Throughout the year our in-house training and recruitment has continued.

Thanks to the dedication of our staff and volunteers, our clients, including families, the elderly and disabled, have received much needed additional support during the year.

Communications and Marketing

Our website was refreshed to include a revised client enquiry form, separate fundraising and volunteering sections, a recruitment section and a news page to enable us to share news effectively. Press releases have been distributed to local media and we have completed radio interviews and a radio advertisement. We have focused on growing our presence on social media platforms with daily posts on Facebook containing a mixture of useful client guidance together with personal stories about our team and our work. To ensure our staff and volunteer team feel a key part of the organisation and to help with staff retention, we increased internal communications. A new quarterly team newsletter was launched, and the team are updated via a morning briefing meeting, a quarterly team meeting, an annual team away day, social media posts and regular emails from the management team as required. We have attended local events helping us to network and meet other like-minded charities, organisations and potential donors. Fundraising events have been organised, including raffles and quizzes, with networking taking place with local businesses — we are Fortem Financial Management's Charity of the Year.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED TRUSTEES AND DIRECTORS REPORT For the Year Ended 31 March 2025

FINANCIAL REVIEW

The availability of funding in the charity sector remains challenging. The charity is focused on providing added value from a base of sound financial management and ensuring that our services remain relevant to the strategic objectives of stakeholders at local and national level.

In the reporting period, the charity had a Deficit of £2,437 (2024: £37,154 surplus) from a total income of £488,476 (2024: £448,588) and expenditure of £490,913 (2024: £411,434).

At the year end the charity’s total funds stand at £336,747 (2024: £339,184) of which £313,938 (2024: £326,557) is unrestricted and £22,809 (2024: £12,627) is restricted.

The charity transferred £14,904 (2024: £15,380) into designated funds to cover future shortfalls in restricted funds. This has been utilised to cover Oakridge Outreach £12,674, £3 overspend on Energy Casework and £2,227 funding shortfall on Foodbank Outreach Service (Note 16 & 17).

We continue to be grateful to Basingstoke and Deane Borough Council (BDBC) who are our principal funders and who view us as one of their very few “Strategic Partners”.

As well as specific project income mentioned earlier in the report, we also received other fundraising income from:

CitAH/East Hants CA Household Support Fund £16,893 CA Test Valley Pot 2 (CA National) £10,375 Citizens Advice EAP £20,451 Citizens Advice CMAP £11,520 CitA Hants Digital Exclusion £7,908 CitA Hants GNN H&W Referral £3,500 CitA Hants SSEN unrestricted £4,000 Mayors Charity Appeal £5,001 Hampshire Debt Hosting fee £2,970 HCC Cllr Grant for IT £2,306 BDBC Councillor Community Grant (IT equip) £1,546 BDBC Community Infrastructure Fund £708 Four Lanes Trust £500 Misc. Fundraising £2,620 Total Fundraising £90,298

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED TRUSTEES AND DIRECTORS REPORT For the Year Ended 31 March 2025

FINANCIAL REVIEW (Continued)

Reserves policy

The charity holds both unrestricted financial reserves and restricted funds to be applied against agreed future activities. Unrestricted reserves provide protection against the immediate impact of funding changes and cover for unforeseen, essential services.

It is the policy of the charity to maintain unrestricted funds, which are the free reserves of the charity, ata level which equates to approximately three to six months’ unrestricted expenditure. The Trustees consider that this will provide sufficient funds to cover management and administration and support costs and to respond to emergency needs, which arise from time to time. Unrestricted funds (which include designated funds) were maintained at this level throughout the year. These have been revised in line with current expected costs.

Designated funds (see Note 17) are in place for the following:

31/03/2025 31/03/2024
£ £
Liquidation reserve 191,212 182,763
Sick pay reserve 10,434 10,434
Computer upgrade reserve 5,894 5,894
Short term Building reserve 5,000 5,000
Dilapidation's reserve 12,000 12,000
Recruitment reserve 5,000 5,000
Short Term Meeting demand reserve 34,355 34,355
Project Subsidy Fund 10,144 25,048
__274,039 280,494

As some of our projects come to an end, we intend keeping on existing project staff where possible to meet the increasing demand on our service and retain their experience. As a result of the forecast reduction in our funding and increased costs, our budget forecast deficit for 2025/26 is approximately £33,000. We therefore plan to utilise some of the above reserves in financial year 2025/26 to cover this deficit if required. The Trustee Board has therefore approved the use of existing reserves to cover this shortfall in the short term but is actively looking at areas for additional funding for the office for the longer term.

Restricted funds of £22,809 (2024: £12,627), as at 31 March 2025, represent any funds carried forward towards future costs on some of our funded projects. (See Note 16).

Investment policy and objectives

Under the Articles of Association, the charity has the power to make any investment which the Trustees deem fit. Any surplus cash funds are currently placed in short to medium-term low-risk bank deposits.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED TRUSTEES AND DIRECTORS REPORT For the Year Ended 31 March 2025

STRUCTURE, GOVERNANCE AND MANAGEMENT

Constitution

The organisation is a charitable company limited by guarantee. In the event of the company being wound up members are required to contribute an amount not exceeding £10.

The Articles of Association are the governing documents of the Charity. The Articles were updated by Special Resolution at the 2023 AGM.

Trustees

The management of the Charity is the responsibility of the Trustees who are elected or co-opted to the Board in accordance with the terms of the Articles of Association. The Trustees under charity law are Directors of the charitable company.

The Articles of Association provide that the number of Trustees shall not be less than four nor more than fifteen. Trustees are elected for a three-year term and retire on rotation but may seek re-election at the AGM. A person may not hold the position of Chair, Vice Chair or Treasurer for more than six consecutive years. After the end of this period, two further years must pass before any former Chair, Vice Chair or Treasurer may be re-appointed to those offices.

The Corporate Governance Code recommends that non-executive directors serve no more than 9 years to ensure independence and a regular refresh of the Board. The Board has been very active ensuring the Board is diverse and in appointing new Trustees over the past few years, including the recruitment of a new Chairman and Vice Chair in 2022. lan Green has served on the Board since January 2008 and the Board considers Mr Green’s previous experience as Vice Chair and Chairman to be invaluable. In addition to providing support to his successor he continues to make a valuable contribution to the Board and the running of the Charity.

The Trustees are unpaid volunteers but are entitled to reasonable reimbursement of expenses incurred in attending Trustee meetings or otherwise in connection with the discharge of their duties.

The Trustee Board aims to reflect the diversity of the Borough of Basingstoke and Deane wherever possible. When it is necessary to recruit a new Trustee, the Board is mindful of this and of any specific skills required. Potential Trustees are interviewed by the Chair of the Trustee Board and at least one other Trustee. Potential Trustees are also invited to attend a Board meeting in an observer capacity to ensure clarity about the role and responsibilities of a Trustee before accepting the appointment.

Induction and training of Trustees

New Trustees are briefed on their legal obligations under charity and company law, the content of the Memorandum and Articles of Association, the committee and decision-making processes, the business plan and recent financial performance of the charity. They also meet key employees and other trustees. They are also encouraged to spend time in the office to familiarise themselves with how advice sessions operate. Trustees are encouraged to attend appropriate external training events where these will facilitate the understanding of their role.

Management and organisation

Citizens Advice Basingstoke (CAB) is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureau, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board to enable it to fulfil its charitable objects and comply with the national membership requirements.

The day-to-day management of CAB is delegated to the Chief Executive Officer. This is overseen by the Trustee Board. The CEO, Operations Manager, Advice Services Manager, Marketing and Fundraising Officer and a volunteer representative are also invited to attend Board meetings. Once a quarter an extended Board meeting is held where additional representative members comprising members of the Borough Council and local organisations are also invited to contribute towards overall policy and provide input into the furtherance of the charitable company’s objects.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED TRUSTEES AND DIRECTORS REPORT

For the Year Ended 31 March 2025

STRUCTURE, GOVERNANCE AND MANAGEMENT (continued)

Risk Management and internal controls

The Trustees are responsible for the effective management of risk, including ensuring that the appropriate internal controls are in place and are operating as designed. The Trustee Board conducts a regular review of the major risks to which the charity is exposed.

A risk register is in place and is updated at least annually. Where appropriate, systems or procedures have been established to manage and mitigate the risks the charity faces. These procedures are periodically reviewed to ensure that they continue to meet the needs of the charity.

We consider the following risk categories in our risk register and risk reporting - Governance and Compliance; Operational; Financial and Reputational and People.

Our key areas of risk include:

The national association for Citizens Advice lays down strict guidelines as to how we deliver advice, conduct our governance, and account for our financing. We are internally audited annually by Citizens Advice in the areas of: Governance, Strategic Business Planning, Risk Management, Financial Management, People Management, Operational Performance Management, Partnership Working, Research and Campaigns and Equality Leadership.

In January 2024 we were audited by Citizens Advice, and we met the required standard in all nine areas. Accreditation was renewed under the Advice Quality Standard (April 2023 Version 4). By meeting these requirements, we also met the following external standards - Money and Pensions Service Debt Advice Quality Framework, which supports our Financial Conduct Authority authorisation and Information and Advice Quality Framework.

Part of our audit requires ongoing Quality of Advice checks to ensure that the clients are given the correct advice to maintain the trust the public have in our service and to help them move forward. We follow the principles and practices set out in the Charity Governance Code guidance and good practice for smaller charities.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED TRUSTEES AND DIRECTORS REPORT For the Year Ended 31 March 2025

STRUCTURE, GOVERNANCE AND MANAGEMENT (Continued)

Information assurance

The local Citizens Advice Trustee Board oversees the information security of all personal information of our clients, staff, funders, and strategic partners that is processed. The local Citizens Advice holds joint responsibility with the national Citizens Advice Service for client data that is held in our case management system. An information assurance management team ensures the confidentiality, integrity and availability of all our sensitive data assets is maintained to a level which is consistent with the requirements of our clients, funders and strategic partners. The Bureau aims to achieve an appropriate level of compliance to the Data Protection Act, the Cabinet Office’s Security Policy Framework, and industry best practice, as defined by the ISO 27000 series of standards.

Going Concern

After making further appropriate enquiries, the Trustees have a reasonable expectation that the company has adequate resources to continue in operational existence for the foreseeable future. For this reason, they continue to adopt the going concern basis in preparing the financial statements.

PLANS FOR THE FUTURE

Our overarching strategic priorities for 2025/26 continue to be:

We are always looking for additional volunteers to support our services across a wide range of roles including advisers, Trustees, people to support our day-to-day internal project and administration functions, and volunteers to help arrange fundraising, so please do get in touch if you are interested in joining us.

The Annual Report was approved by the Board of Trustees on 16 October 2025 and signed on behalf of the Board:

ss Anthony Curtis Chair of Trustees

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED TRUSTEES AND DIRECTORS REPORT

For the Year Ended 31 March 2025

STATEMENT OF TRUSTEES’ AND DIRECTORS’ RESPONSIBILITIES

The Trustees and directors are responsible for preparing the Annual Report and the financial statements in accordance with applicable law and regulations.

Company and charity law requires the Trustees and directors to prepare financial statements for each financial year. Under that law, the directors have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Company law requires that the Trustees and directors must not approve the financial statements unless they give a true and fair view of the state of affairs of the company and of the surplus or deficit of the charitable company for that period. In preparing these financial statements, the Trustees are required to:

In preparing this report, the Trustees have taken advantage of the small company’s exemptions provided by section 415A of the Companies Act 2006.

Approved by the Trustees of the charity on 16 October 2025 and signed on its behalf by:

Daniel Weintroub Company Secretary

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED TRUSTEES AND DIRECTORS REPORT For the Year Ended 31 March 2025

INDEPENDENT EXAMINERS REPORT

| report on the accounts of the company for the year ended 31 March 2025, which are set out on pages 14 to 26.

Respective responsibilities of Trustees and examiner

The Trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of the accounts. The Trustees consider that an audit is not required for this year under section 144(2) of the Charities Act 2011 (the 2011 Act) and that an independent examination is needed. The charity's gross income exceeded £250,000 and | am qualified to undertake the examination by being a qualified member of the ACCA.

Having satisfied myself that the charity is not required to be audited under part 16 of the Companies Act 2006 and is eligible for independent examination, it is my responsibility to:

Basis of independent examiner’s statement

My examination was carried out in accordance with the General Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts and seeking explanations from you as Trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit, and consequently no opinion is given as to whether the accounts present a ‘true and fair’ view and the report is limited to those matters set out in the statement below.

Independent examiner's statement

In connection with my examination, no matter has come to my attention

  1. which gives me reasonable cause to believe that in, any material respect, the requirements:

  2. to keep accounting records in accordance with section 386 of the Companies Act 2006; and

  3. to prepare accounts which accord with the accounting records, comply with the accounting requirements of section 396 of the Companies Act 2006 and with the methods and principles of the Statement of Recommended Practice: Accounting and Reporting by Charities have not been met; or

  4. to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached.

Charlotte Derbyshire FCCA Derbyshire Accountants Limited 2 Fairfield Whitchurch Hampshire RG28 7ES Date AB 2O2S. ce

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT For the Year Ended 31 March 2025

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----- Start of picture text -----
||||||||| |---|---|---|---|---|---|---|---| |31.3:25|31.3.24| |Unrestricted|Restricted|Total|Total| |funds|funds|funds|funds| |Notes|£|£|£|£| |INCOME AND|ENDOWMENTS|FROM| |Donations|and|legacies|2|93,763|-|93,763|66,556| |Charitable|activities|3|195,248|188,366|383,614|374,613| |Investment income|4|11,099|-|11,099|7,419| |Total|Income|300,110|188,366|488,476|448|588| |EXPENDITURE ON| |Charitable|activities|5|297,825|193,088|490,913|411,434| |Total|Expenditure|297,825|193,088|490,913|411,434| |NET INCOME/(EXPENDITURE)|2,285|(4,722)|(2,437)|37,154| |Transfers|between|funds|15|(14,904)|14,904|-|-| |Net|movement|in funds|(12,619)|10,182|(2,437)|37,154| |Reconciliation|of funds:| |Total|funds|brought forward|326,557|12,627|339,184|302,030| |TOTAL FUNDS|CARRIED FORWARD|313,938|22,809|336,747|339,184|

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The statement of[financial][activities][includes][all][gains][and][losses][in][the][year.][All][income][and][expenditure][derive][ from] continuing activities.

The notes on pages 17 to 26 form part of these financial statements.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED BALANCE SHEET

Company No. 02390927

At 31 March 2025

31.3.25 31.3.24
Unrestricted Restricted Total Total
funds funds funds funds
Notes £ £ £ £
CURRENTASSETS
Debtors 12 33,371 32,805 66,176 16,393
Cash atbank and in hand 305,880 7,285 313,165 364,182
339,251 40,090 379,341 380,575
CREDITORS
=fallingGUSWIEANE 45 (25,313) (17,281) (42,594) (41,391)
NETCURRENTASSETS 313,938 22,809 336,747 339,184
TOTALASSETS LESS
CURRENTLIABILITIES		 313,938 22,809 336,747 339,184
NETASSETS 313,938 22,809 336,747 339,184
FUNDS 15
Unrestricted funds:
General funds 39,899 - 39,899 46,063
Designated funds 274,039 - 274,039 280,494
313,938 - 313,938 326,557
Restricted funds:
Restricted funds - 22,809 22,809 12,627
TOTALFUNDS 313,938 22,809 336,747 339,184

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED BALANCE SHEET - CONTINUED

Company No. 02390927

At 31 March 2025

The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2025.

The members have not required the company to obtain an audit of its financial statements for the year ended 31 March 2025 in accordance with Section 476 of the Companies Act 2006.

These financial statements have been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to charitable small companies.

The financial statements were approved by the Board of Trustees on 16 October 2025 and were signed on its behalf by:

==> picture [83 x 20] intentionally omitted <==

----- Start of picture text -----
fay EK
----- End of picture text -----

Anthony Curtis Chair of Trustees

The notes on pages 17 to 26 form part of these financial statements.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED NOTES TO THE FINANCIAL STATEMENTS For the Year Ended 31 March 2025

Al ACCOUNTING POLICIES

Basis of preparing the financial statements

The financial statements of the charitable company, which is a public benefit entity under FRS 102, have been prepared in accordance with the Charities SORP (FRS 102) 'Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2015)’, Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' and the Companies Act 2006. The financial statements have been prepared under the historical cost convention.

Going concern

The accounts have been prepared on the going concern basis as the Trustees believe that no material uncertainties exist. The Trustees have considered the level of funds held and the expected level of income and expenditure for the 12-months from authorising these statements. The expected income and expenditure is sufficient with the level of reserves for the charity to be able to continue as a going concern.

Income

All income is recognised in the Statement of Financial Activities once the charity has entitlement to the funds, it is probable that the income will be received, and the amount can be measured reliably.

Expenditure

Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on an accruals basis and has been classified under headings that aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings, they have been allocated to activities on a basis consistent with the use of resources.

Tangible fixed assets

The charity capitalises assets with an acquisition cost exceeding £1,000. These assets are recorded on the balance sheet and depreciated over their useful lives according to the rates specified in the accounts. Assets with an acquisition cost of £1,000 or less are expensed in the Income and Expenditure account in the period they are incurred.

The depreciation rates applied to capitalised assets are as follows:

Plant and machinery - 33% on cost Fixtures and fittings - 25% on cost Computer equipment - 25% on cost

Taxation

The company is a registered charity and is exempt from corporation tax on its activities so long as the income does not arise from trading and is applied for charitable purposes within the original terms of the exemption.

Fund accounting

Unrestricted general funds can be used in accordance with the charitable objectives at the discretion of the Trustees.

Designated funds are set aside by the Trustees out of unrestricted general funds for specific future purposes or projects.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED NOTES TO THE FINANCIAL STATEMENTS - CONTINUED For the Year Ended 31 March 2025

Fund accounting (Continued)

Restricted funds can only be used for particular restricted purposes within the objectives of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Further explanation of the nature and purpose of each fund is included in the notes to the financial statements.

2 OTHER TRADING INCOME

2 OTHER TRADING INCOME
Unrestricted Restricted Total 2025 Total 2024
£ £ £ £
Gift Aid 554 - 554 559
Donations 2,911 - 2,911 3,150
Fundraising 90,298 - 90,298 62,847
93,763 - 93,763 66,556
3. INCOME FROM CHARITABLE ACTIVITIES
Grant and contract income receivable for charitable activities
Unrestricted Restricted Total 2025 Total 2024
£ £ £ £
Local authority service level agreements 195,248 . 195,248 195,248
Basingstoke & Deane - Additional Partner Contribution - - 13,141
Citizen Advice Pot 2 Remote Services Delivery - - - 31;125
Citizen Advice Energy Advice Program - - - 23,437
Basingstoke & Deane Cost ofLiving Community Grant - - - 9,060
Basingstoke & Deane Community Infrastructure Grant
for heating upgrade - - - 18,515
Hampshire County Council Councillor Grant for laptops - - - 2,124
Employment Fund 19,341 19,341 -
Energy Casework - 38,478 38,478 7,695
E-Visa 17,411 17,411 -
Foodbank outreach service - 13,137 13,137 13,137
HIWCF Vivid 3,000 3,000 -
Home and Well - 37,386 37,386 36,387
HIWCF Penton Trust * - 12,886 12,886 9,267
Parklands Mental Health Outreach - 34,800 34,800 2,700
SGN Energy Outreach - 11,927 11,927 -
Sovereign Housing Association - - - 12,7770
195,248 188,366 383,614 374,613

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED NOTES TO THE FINANCIAL STATEMENTS - CONTINUED For the Year Ended 31 March 2025

4 INVESTMENT INCOME

Unrestricted Restricted Total 2025 Total 2024
£ £ £ £
Bank interest received 11,099 - 11,099 7,419
5 EXPENDITURE ON CHARITABLE ACTIVITIES BY FUND
Unrestricted Restricted Total 2025 Total 2024
£ £ £ £
Charitable activities 297,825 - 297,825 299,622
Basingstoke & Deane - Cost ofLiing Community Grant - 12,674 12,674 9,820
Basingstoke & Deane Community Infrastructure Grant
for heating upgrade - - - 18,515
Hampshire County Council Councillor Grant for laptops - - - 3,404
Employment Fund - 19,341 19,341 -
Energy Casework - 40,864 40,864 5,312
E-Visa - 11,357 17,307 -
Foodbank outreach service - 16,618 16,618 13,741
HIWCF Vivid 2,910 2,910 -
Home and Well - 36,408 36,408 33,127
HIWCF Penton Trust - 12,216 12,216 11,685
Parklands Mental Health Outreach - 23,005 23,005 2,666
SGN Energy Outreach 11,695 11,695 -
Sovereign Housing Association - - - 13,542
297,825 193,088 490,913 411,434
6 DIRECT COSTS OF CHARITABLE ACTIVITIES
Cost of
Living Foodbank
General Community Employment Energy outreach
Advice Grant Fund Casework Evisa Service
£ £ £ £ £ £
Direct costs:
Salaries 271,931 10,629 9,629 28,759 8,785 13,579
Staff& volunteers 15,204 - 3 156 - 19
Office costs 35,837 - 23 - 751 120
Premises costs 23,231 - - - - -
Goverance costs - - - - - -
Other costs 3,511 . - - 1,947 -
349,714 10,629 9,655 28,915 11,483 13,718
Support Costs:
Salaries (11,361) - 6,623 - 4,738 -
Othercosts (40,529) 2,045 3,064 11,949 1,136 2,900
(51,890) 2,045 9,687 11,949 5,874 2,900
Tete! EXRSnelBire/on
charitableactivities		 ee 297,824 12,674 19,342 40,864 17,357 16,618

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED NOTES TO THE FINANCIAL STATEMENTS - CONTINUED For the Year Ended 31 March 2025

6 DIRECT COSTS OF CHARITABLE ACTIVITIES (continued)

Parklands
Home and HIWCF SGN Energy Mental
HIWCF Well Penton Outreach Health
Vivid Trust Outreach Total 2025
= £ £ £ £
Direct costs:
Salaries 2,299 28,719 10,290 7,164 17,325 409,109
Staff& volunteers - 363 100 - 217 16,062
Office costs 23 48 120 - 131 37,053
Premises costs - - - - - 23;231
Governance costs - - - - - -
Other costs - - - . - 5,458
2,322 29,130 10,510 7,164 17,673 490,913
Support Costs:
Salaries s = = 2 = a
Other costs 588 7,278 1,706 4,531 5,332 -
588 7,278 1,706 4,531 5.332 -
TotalExpenditureoncharitable

The basis of allocation of support costs is hours worked.

6b DIRECT COSTS OF CHARITABLE ACTIVITIES COMPARATIVES

Cost of B&D Hampshire
Living Community cc
General Community Infrastructur Councillor Energy
Advice Grant e Grant Grant Casework
£ £ £ £ £
Direct costs:
Salaries 252,623 8,245 - - 2,239
Staff& volunteers 14,051 - - - -
Office costs 28,354 - - 3,404 -
Premises costs 17,725 - 18,515 - -
Governance costs 114 - - - -
Other costs 3,965 - - - :
316,832 8,245 18,515 3,404 2,239
Support Costs:
Salaries (1,568) - - - 1,568
Other costs (15,642) 1575 - - 1,505
(17,210) 1,575 - - 3,073
TotalExpenditure on charitable
activities		 299,622 9,820 18,515 3,404 5,312

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED NOTES TO THE FINANCIAL STATEMENTS - CONTINUED For the Year Ended 31 March 2025

6b DIRECT COSTS OF CHARITABLE ACTIVITIES COMPARATIVES (continued)

Foodbank
outreach
Rowdies		 ___
Sovereign
:
Housing		 HIWCF
Penton
Trust		 Home and
Well		 Parklands
Mental
Health
Outreach		 Total 2024
£ £ £ £ £ £
Direct costs:
Salaries 11,263 11,151 9,314 27,191 1,389 323,415
Staff& volunteers 63 130 100 92 45 14,481
Office costs 151 30 291 557 432 33,219
Premises costs - - - - - 36,240
Govemance costs - - - - - 114
Other costs - - - - - 3,965
11,477 11,311 9,705 27,840 1,866 411,434
Support Costs:
Salaries - - - - - -
Other costs 2,264 2,231 1,980 5,287 800 -
2,264 2,231 1,980 5,287 800 -
Total Expencines in
charitableactivities		 13,741 13,542 11,685 33,127 2,666 411,434

The basis of allocation of support costs is hours worked.

7 Netincoming resources for the year

2025 2024
£ £
This is stated after charging:
Operating leases — land and buildings 4,618 4,618
Operating leases — other 216 216
Independent Examiners’ remuneration:
- Independent Examination 1,290 1,290
Depreciationcharge ‘ -

8 TRUSTEES

During the year no remuneration or benefits for services as a director/trustee have been paid or were payable, directly or indirectly, out of the funds of the charity to any trustee or to any person known to be connected with them. (2024: £nil)

Expenses totalling £1,101 (2024: £95) were reimbursed to 2 Trustees (2024: 3 Trustees) during the year for insurance and professional fees.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED NOTES TO THE FINANCIAL STATEMENTS - CONTINUED For the Year Ended 31 March 2025

9 EMPLOYEES

The average number of employees during the year was as follows:

2025 Head 2024 Head
Count Count
Advice workers and support staff 13 10
Key management personnel 5 5
18 15
2025 2024
£ £
Employment costs
Wages and salaries 372,359 301,636
Social security costs 26,319 12,838
Other pension costs 10,425 8,941
409,103 323,415

No employee received remuneration amounting to more than £60,000 in the period (2024: None)

10 PENSIONS

The assets of the scheme are held separately from those of the company in an independently administered fund managed by Legal and General. The pension cost charge for the year represents contributions payable by the charitable company to the fund.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED NOTES TO THE FINANCIAL STATEMENTS - CONTINUED For the Year Ended 31 March 2025

11 FIXED ASSETS

Plant and
machinery		 Fixtures and
fittings		 Computer
equipment		 Totals
£ £ £ £
COST
At 1 April 2024 and 31 March 2025 9,943 15,365 20,451 45,759
DEPRECIATION
At 1 April 2024 and 31 March 2025 9,943 15,365 20,451 45,759
NET BOOK VALUE
At 31 March 2025 - - - -
At31March2024 - - - -

All of the fixed assets are for the Charity's own use.

12 DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR

12 DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2025 2024
£ £
Prepayments 1,167 1,129
Accrued income 65,009 15,264
66,176 16,393
13 CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
2025 2024
£ £
Emergency donation funds 1,197 1,368
Accrued expenses 28,738 27,110
Deferred grant income 12,659 12,913
42,594 41,391

14 RELATED PARTY DISCLOSURES

There were no related party transactions for the year ended 31 March 2025 (2024: None).

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED NOTES TO THE FINANCIAL STATEMENTS - CONTINUED For the Year Ended 31 March 2025

15 MOVEMENT IN FUNDS

MOVEMENT IN FUNDS
Net Transfers
At 31.3.24 movement between At 31.3.25
in funds funds
£ £ £ £
Unrestricted funds
General funds 46,063 2,285 (8,449) 39,899
Designated funds 280,494 - (6,455) 274,039
326,557 2,285 (14,904) 313,938
Restricted funds
Restricted funds 12,627 (4,722) 14,904 22,809
TOTALFUNDS 339,184 (2,437) - 336,747

Net movement in funds, included in the above are as follows:

Incoming Resources Movement
resources expended in funds
5 £ £
Unrestricted funds
General funds 300,110 (297,825) 2,285
300,110 (297,825) 2,285
Restricted funds
Restricted funds 188,366 (193,088) (4,722)
TOTALFUNDS 488,476 (490,913) (2,437)

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED NOTES TO THE FINANCIAL STATEMENTS - CONTINUED For the Year Ended 31 March 2025

15 MOVEMENT IN FUNDS- continued

Comparatives for movement in funds

Net Transfers
At 31.3.23 movement between At 31.3.24
in funds funds
£ £ £ £
Unrestricted funds
General funds 35,678 37,304 (26,919) 46,063
Designated funds 238,195 - 42,299 280,494
273,873 37,304 15,380 326,557
Restricted funds
Restricted funds 28,157 (150) (15,380) 12,627
TOTALFUNDS 302,030 37,154 . 339,184

Comparative net movement in funds, included in the above are as follows:

Incoming Resources Movement
resources expended in funds
£ £ £
Unrestricted funds
General funds 336,926 (299,622) 37,304
336,926 (299,622) 37,304
Restricted funds
Restricted funds 111,662 (111,812) (150)
TOTAL FUNDS 448,588 (411,434) 37,154
16 RESTRICTED FUNDS
At31.3.24 Incoming
Resources		 Resources
Expended		 tTaicters At31.3.25
£ £ £ £ £
Projects:
Cost of Living Community Grant - - (12,674) 12,674 -
Employment Fund - 19,341 (19,341) -
Energy Casework 2,383 38,478 (40,864) 3 -
Evisa - 17,411 (17,357) 54
Foodbank outreach service 1,254 ASAS7 (16,618) 2,221 -
Sovereign Housing Association 49 - - - 49
HIWCF Vivid - 3,000 (2,910) 90
Home & Well 8,907 37,386 (36,408) - 9,885
HIWCF Penton Trust - 12,886 (12,216) 670
Parklands Mental Health Outreach 34 34,800 (23,005) - 11,829
SGN Energy Outreach - 11,927 (11,695) - 232
12,627 188,366 (193,088) 14,904 22,809

The purpose of each fund is detailed in the Report of the Trustee Directors.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED NOTES TO THE FINANCIAL STATEMENTS - CONTINUED For the Year Ended 31 March 2025

17 DESIGNATED FUNDS

At31.3.24 Incoming
Resources		 Resources
Expended		 Jneters At31.3.25
£ £ £ £ £
Liquidation reserve 182,763 - - 8,449 191,212
Sick pay reserve 10,434 - - - 10,434
Computer upgrade reserve 5,894 - - - 5,894
Short term Building reserve 5,000 - - - 5,000
Dilapidation's reserve 12,000 - - - 12,000
Recruitment reserve 5,000 - - - 5,000
Short Term Meeting demand reserve 34,355 - - - 34,355
Project Subsidy Fund 25,048 - - (14,904) 10,144
280,494 . - (6,455) 274,039
The liquidation reserve is comprised ofthe following costs should the bureau have to close:
31.03.25 31.03.24
£ £
Redundancy 55,164 52,537
3 months salary costs 100,523 95,736
6 months support costs 35,525 34,490
191,212 182,763

Included within the liquidation reserve are funds to cover approximately three months unrestricted expenditure of management, administration and support costs and to respond to emergency needs which arise from time to time.

The sick pay reserve is to contribute towards the cost of any future sick pay liability.

The computer upgrade reserve is to contribute towards the cost of replacing/upgrading computer equipment.

The short term building reserve is to contribute towards the cost of maintenance and decoration of the charity's premises.

The dilapidation's reserve is to cover rectification costs that will be required under the terms of our lease.

The recruitment reserve is to cover the cost of recruiting and training new wlunteers.

The short term meeting demand reserve is to provide for hiring additional staff to meet the increasing demand over the next 24 months.

The project subsidy fund has been set up to enable us to cover any shortfall in funding of strategic projects following approval by the board.

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THE BASINGSTOKE CITIZENS ADVICE BUREAU LIMITED DETAILED STATEMENT OF FINANCIAL ACTIVITIES For the Year Ended 31 March 2025

==> picture [460 x 596] intentionally omitted <==

----- Start of picture text -----
||||||||||||| |---|---|---|---|---|---|---|---|---|---|---|---| |31.3.25|31.3.24| |Unrestricted|Restricted|Total|Total| |funds|funds|funds|funds| |£|£|£|£| |INCOME|AND|ENDOWMENTS| |Donations and|legacies| |Gift|aid|554|-|554|559| |Donations|2,911|-|2,911|3,150| |Fundraising|90,298|-|90,298|62,847| |93,763|-|93,763|66,556| |Investment|income| |Bank|interest|received|11,099|-|11,099|7,419| |Charitable|activities| |General|Advice|195,248|-|195,248|262,951| |Basingstoke|&|Deane|Cost|of|Living|Community|Grant|-|-|-|9,060| |Basingstoke &|Deane Community|Infrastructure|Grant|i:|.|.|18.515| |for|heating|upgrade|:| |Hampshire|County|Council|Councillor|Grant|for|laptops|-|-|-|2,124| |Employment|Fund|19,341|19,341|-| |Energy|Casework|-|38,478|38,478|7,695| |Evisa|17,411|17,411|-| |Foodbank|outreach|service|-|13,137|13,137|13,137| |Sovereign|Housing|Association|-|-|-|12,777| |HIWCF|Vivid|-|3,000|3,000|-| |Home|&|Well|-|37,386|37,386|36,387| |HIWCF|Penton|Trust|-|12,886|12,886|9,267| |Parklands|Mental|Health|Outreach|-|34,800|34,800|2,700| |SGN|Energy|Outreach|-|11,927|11,927|-| |Total|incoming|resources|300,110|188,366|488,476|448,588| |EXPENDITURE| |Charitable|activities| |General|Advice|297,825|-|297,825|299,622| |Basingstoke|&|Deane|Cost|of|Living|Community|Grant|-|12,674|12,674|9,820| |Basingstoke|&|Deane|Community|Infrastructure|Grant| |:| |for|heating|upgrade|-|-|-|18,515| |Hampshire|County|Council|Councillor|Grant|for|laptops|-|-|-|3,404| |Employment|Fund|-|19,341|19,341|-| |Energy|Casework|-|40,864|40,864|5,312| |Evisa|-|17,357|17,357|-| |Foodbank|outreach|serice|-|16,618|16,618|13,741| |Sovereign|Housing|Association|-|-|-|13,542| |HIWCF|Vivid|-|2,910|2,910|-| |HIWCF|Penton|Trust|-|12,216|12,216|11,685| |Home|&|Well|-|36,408|36,408|33,127| |Parklands|Mental|Health|Outreach|-|23,005|23,005|2,666| |SGN|Energy|Outreach|-|11,695|11,695|-| |Total|resources expended|297,825|193,088|490,913|411,434| |Net|(expense)/ income|2,285|(4,722)|(2,437)|37,154|

----- End of picture text -----

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