Company registration number: 02373461
Chartty registration number: 900012
Teignbridge Citizens Advice Bureaux-
(A company limited by guarantee)
Annual Report and Financial Statements
for the Year Ended 31 March 2025

Teignbridge Citizens Advlce Bureaux
Contents
Reference and Administratve Details
Trustees, Report
2to7
Statement of Trustees, Responsibilities
Independent Examinerfs Report
Statement of FinancAal Activities
10
Balance Sheet
11
Statement of Cash Flows
12
Notes to the Finanaal Statements
13to26

Teignbridge Cltizens Advlce Bureaux
Reference and Administrative Details
Prlnclpal Office
3&38 Market Walk
Newton Abbot
Devon
TQ12 2RX
Company Registration Number
02373461
Charfty Registration Number
900012
Bankers
CAF Bank
25 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4JQ
Independent Examiner
Thompson Jenner LLP
Chartered Accountants
1 Colleton Crescent
Exeter
Devon
EX2 4DG
Page 1

Teignbridge Citizens Advice Bureaux
Trustees, Annual Report
The trustees. who are directors for the purposes of company law, present the annual report together
with the financial statements of the charitable companyfor the year ended 31 March 2025 which comply
with current statutory requirements. the charrty's goveming documents and prepared in accordan
with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to
charities preparing their accounts in accordance with the Financial Reporting Stsndard applicable in the
UK and Republic of Ireland (FRS 102) (effecttve 1 January 2015) - (Charities SORP {FRS102)), the
Financial Reporting Standard applicabje in the UK and Republic of Ireland (FRS102) and the
Companies Act 2006.
The Charity was incorporated on 18 April 1989 and is a company limtted by guarantee. having no share
capital. The maximum liability of each member is limited to £1. Teignbridge Citizens Advice Bureaux is
governed by its memorandum and Articles of Association as amended in November 2010.
Trustees
Mr Andrew Wilson (Chair)
Mr Martin Bullen ffreasurer)
Mr Geoff Williams (Resigned 16 May 2024)
Mrs Maureen Winn Oakley
Mr Christopher Hole (Resigned 7 November 2024)
Mr Gregory Dyke
Mrs Angela Richards
Mrs Lesley Sheffield
Mr Bernard Dagnall (Appointed 16 April 2025)
Mr Malcom O'Dea (Appointed 16 April 2025)
Objectlves and actlvltles
Objects and alms
The charity's objects are lo promote any charitable purpose for the public benefit by the advan￿ment
of education, the protection and preservation of health and the relief of poverty, sickness and dislress
in particular, but without limitation. for the benefft of the community in Teignbridge District and
surrounding areas.
Aims, Objectives, Strategies and Acljvltles for the Year
Teignbridge Citizens Advice Bureaux aims to provide free, confidential, impartial and independent
advice and information for the benefit of the local community. It aims to provide the advice peoplg need
for the problems they face, ensuring that individuals do not suffer from a lack of knowledge about their
righls and responsibilities. The dual aim of the charity is to improve the policies and practices that affect
people's lives.
Public Benefit
The trustees have paid due regard to the Charity Commission's guidance on public benefit in deciding
the activtties undertaken by the charity during the year. The trustees are satisfied that the information
provided in the report and accounts meets the public benefit reporting requirements.
Page 2

Teignbridge Citizens Advice Bureaux
Trustees, Annual Report
The principal activity of Teignbridge Citizens Advice Bureaux remained the provision of free,
confidential, independent and impartial advice. infomiation and counsel for members of the public. This
was provided through the Newton Abbot office and outreaches in Bovey Tracey, Buckfastleigh,
Buckland. Dawlish and Teignmouth (see our website for infonmation on our outreaches and how to get
information and advice).
In addition to general advice, the following pmjects were pmvided:
Family Law Clinic: legal consultancy and advice
Action for Children: advice for users of Children's Cent￿S in Devon
Buckfastleigh Food Bank: advice and support for users of the food bank
Cost of Living Project: generalist advice for people affected by the cost of living crisis
Debt Advice Project
Health and Dlsability.. complex welfare benefits problems
Healthwatch: advice and advocacy forpeople using health or social care seNices
Refuge Support: 8dvice and support for refvge guests and those hosting them
Household Support Fund
rr Support: a paid for SeThi￿ offering competitively priced support for individuals community
groups and businesses
MS Advocacy Project: for anyone who has or is affected by multiple sclen?sis
Energy Advice through EAP working with our LCA partners to provide specialist energy
8dvise to help tackle fuel poverty
Quids for Kids: benefrts advi￿ sen/ice for families and young people with additional needs
Training for Citizens Advice Devon
Pension Credit Project raising awareness of potential entitlement to Pension Credit and assist
eligible clients to claim
ILTA Improving Living Through Advice legal advi￿ on family law issues for litigants in
person who a￿ not eligible for legal aid but who cannot afford to pay for legal advice
Chai￿3 Report
The overriding outlook for this very important charity shows that we are in a period of considerable
change. Overall, we continue to provide an exceptional service for the people of Teignbridge and will
conlinue to do so.
However, our future depends on our ability to adapt to changes that are certain to come from the result
of the economic conditions and the proposed devolution of local govemment including the abolishment
of District Councils on whom we have relied for f nancial support
The Trustees are committed to change and our regular discussions with other local offices result in
strategic planning to ensure we are fit for purpose after devolution and in the best place to attract
sustainable funding for our future.
This year has proved challenging for us all and our diverse trustee board with widespread skills and
experience are well placed to provide superior govemance for the times ahead. Sadly, Geoff Williams
and Chris Hole both resigned as Trustees during the year, and Bary Dewhurst retired as clerk to the
Board, all of whom gave excellent service to our board and I wish them well in their new endeavours.
We are most fortunate to have local councillors as members of our board who have been elected by
their councils to represent them. Mythanks to Colin Parker of Newton AbbotTown Council. Jill Graham-
Ellis af Dawlish Town Council and Lin Goodman Bradbury from Teignbridge District Council for their
continued support.
Page 3

Teignbridge Citizens Advice Bureaux
Trustees, Annual Report
With financial uncertainty comes the necessity to have first class monelary controls and our Treasurer,
Martin Bullen, has given regular updates to the board and it is this foresight that leads us to believe we
have every chance of a future in the most challenging time we have ever seen.
Maureen Oakley leads our Compliance and Assessment subcommittee. ensuring an effective report
structure to the Board and redueing time at board meetings. My thanks to her for all her work. Angle
Richards continues to raise the profile at local events and Greg Dyke attends many town and parish
council meeting5 often retuming with a donatlon to our funds. We are most grateful for bolh their efforts
in this valuable community involvement.
It is rewarding to see that we are moving ahead with a project to bring our advice seNices to pupils and
parents of our local schools. After much deliberation we have agreed to work with Nick Banwell, an
associate director of primary education enrichment to handle issues that affect educational standards
and indeed family life. My sin￿re thanks to my colleague Lesley Sheffield whose educational
background has made this possible.
I would like to thank my Trustee colleagues for another year of dedicated support. Their tireless
voluntary work often goes without thanks so I will grve them all my own kind regards for their good
efforts throughout the year.
The staff and volunteers are, as ever, remarkable in their resilience and hard work giving the best advice
to anyone who contacts us in this most dtfficult time. I continue to enjoy working alongside our chief
officer, Vincent Willson and I have the utmost respect for his excellent manag8ment of our charity.
Finally. my thanks to all of our funders whose financial commitments sustsin our work on behalf of the
people of Teignbridge.
As ever it is a challenge and a joy to senie you as Chair for another year.
Andrew VLfilson
Chair. Trustee Board
Chief Officer's Report
We can all face problems that seem complicated or intimidating. At Citizens Advice Teignbridge, we
believe that no one should have to face these problems without good qualty. independent advice.
We offer confidential advi￿ online. over the phone, and in person, for free. When we say we're for
everyone. we mean tt. People rely on us because we're independent and totally impartial.
No one else sees so many people wtth so many different kinds of problems, and that gives us a unique
insight into the challenges people are facing today. With the right evidence, we can show big
organisations
from companies right up to the government - how they can make things better for
people.
That's why we're here: to give people the knowledge and the confidence they need to find their way
forward - whoever they are, and whatever their problem.
We are an independent charity and part of the Cttizens Advice network. Most of our team are trained
volunteers, and we are supported by local councils, a variety of specialist funders and the general
public. We serve a population of 135.000 across Teignbridge.
Page 4

Teignbridge Citizens Advice Bureaux
Trustees. Annual Report
Our statistics for 202425 are remarkably similar to those for 2023-24. This year we advised 6.992
unique clients (6.837 last year>. dealing with 21.954 issues (19,395 last year) and securing income
gains for clients of more than £2.6 million (£2.5 million last year), which are mainly spent in the local
economy on ordinary daily expenses.
The ongoing effects of the cost of living crtsis are still apparenL with around 14,000 issues in 2024-25
being directly related to people struggling to make ends meet. We commend our volunteer and paid
advisers for their dedication and commitment to their work as they assisted their clients to manage at a
time when more people than ever have risked Iprfing in a situation where their income does not meet
their essential expenditure, even after income maximisation.
As ever. we are extremely grateful to our funders for their supporL wtthout which our work would not
happen. As all third sector organisalions will attest, it remains challenging to secure additional
funding. We rely heavily on funding from Devon County Council. Teignbridge District Council and local
Town and Parish Councils. whose support enables us to provide our generalist service. Their support
is vitsl and helps to provide the stable foundation of our service and we thank them for this.
Continuing financial pressures during the year meant that we need8d to prepare for a loss of funding in
202&26, and we have made adjustments to reduce our expenditure and to work ever more closely with
our local Citizens Advice partners. The financial challenges viill continue for the foreseeable future and
we also need to prepare for Local Govemment Reorganisation and Devolution. Our plan is for closer
collaboration with our colleagues in our partner Citizens Advice offices so that. collectively. we are able
to adjust to any new Local Government structure.
Wincent Willson
Chief Officer
Risk and uncertainty
A risk management strategy was agreed by the Trustee Board as part of the business planning prO￿ss.
The Trustees recognise that any major risks to which the charity is exposed need to be reviewed and
systems put in place to mitigate those risks. To that end Teignbridg8 Citizens Advice Bureaux is
continually monitoring and managing its risk and ensuring action plans are in place to mitigate tts key
risks.
Included in extemal risks is that of the loss of funding. The effects of this have been minimised by th8
procedures in place, which have resutted in funding being securedfrom a variety of sources. The charity
continues to seek to diversfy its funding sources. Intemal risks are minimised by the implantation of
procedures for authorisation of all transactions and projects and to ensure consistent quality of delivery
for all operational aspects of the charitable company. These procedures are periodicalty reviewed to
ensure that they still meet the needs of the charity.
Policy on reserves
Teignbridge Citizens Adwce Bureaux is required to ensure that free monies are available in each
financial year to meet any reasonably foreseeable contingency. The charity will maintain a projection of
income for at least three years ahead and will ensure that this o)ntinues to be derived from as wide a
variety of sources aspossible. They will take all necessary steps to ensure that at no time within this
period would it be possible for the cessation of one or more funding streams to present so serious a
challenge to the future of the organisation that it could not be rnanaged so as to continue to provide a
best value advice service.
Based upon the budgeted expenditure for 2025-26 a new reserve target, based upon CA National
guidance, will need to be around £135.000 going forward. This TS the bare minimum with no designated
Page 5

Teignbridge Citizens Advice Bureaux
Trustees, Annual Report
redundancy costs or any other cover. It was agreed that a further £25.000 is added to make the new
reserve figure £160k. The reason for the additional reserve. apart from the cost of potential
redundancies Is that if we are successful in ongoing project bids tt will potentially increase our total
expenditure and mean that our minimum reserve would nol meet the minimum requirement.
At 31 March 2025, the total reser4es were £256,191 (2024 £331.393) of which represented
unrestricted funds of £247.765 (2024 £321.075), including £59,000 as designated funds and free
reseNes of £188,765 with £10.119 held as tangible fixed assets. The remaining free reserves held of
£178,646 are in excess of the reserves policy to suitably manage expected future deficits in unrestrtcted
funds. Restricted funds at year end totslled £8.426 (2024 - £10.318).
Plans for future perlods
Going concern
The trustees have gtven due consideration to the impact of the cost of living crisis and the remaining
long-tem impact of Covid-and the effect this may have on ihe charity and financial statements. At
present, the trustees do not consider it to have a material impact on the balances included within the
financial statements and do not consider it to cast any signifie2nt doubt upon the charity's ability to
continue to operate as a going concem.
Structure, governance and managemenl
Nature of governing document
Teignbridge Citizens Advice Bureaux is a registered charity and a company limited by guarantee. The
maximum liabilty of each member is limited to £1. Teignbridge Cittzens Advice Bureaux is governed by
its Memorandum and Articles of Association as amended in November 2010. Teignbridge Citizens
Advice Bureaux was incorporated as a company limited by guarantee on 18th April 1989.
Recrultment, Appointment of Trustees
Trustees who are also directors of the company, are elected from the local community. Trustees are.
elected at the Annual General Meeting. A separate prO￿sS agreed by the Trustee Board is followed for
the election of the Chair and other officers. No other persons orbodies extemal tothe charity are entitled
to appoint persons to the Trustee Board. The board understands the importance of the diversity of its
trustees in regards to the Charrty Governance Code and is mindful of this when going through the
recruitment process for new trustees.
Induction of Trustees
Newly appointed Trustees are provided with a comprehensive induction to Teignbridge Citizens Advice
Bureaux through the provision of training courses and mentoring by established trustees.
Related Partles
Teignbridge Citizens Advice Bureaux is a member of Citizens Advice. the operating name of the
National Associalion of Citizens Advice Bureaux. which provides a framework for standards of advice
and casework management as well as monitoring progress against these standards. Operating policies
are independently determined by the Trustee Board of Teignbridge Citizens Advice Bureaux in order to
fulfil its charitable objects and comply with the national membership requirements.
Organisational structure
Teignbridge Citizens Advice Bureaux is governed by its Trustee Board which is responsible for setting
the strategic direction of the organisation and the policy of Ihe charity. The Trustees carry the ultimale
responsibility for the conduct of Teignbridge Citizens Advice Bureaux and for ensuring that the charity
satisfies its legal and contractual obligations. Trustees meet every six weeks and delegate the day-to
day operation of the organisation to senior management. The Trustee Board is independent from
management.
Page 6

Teignbridge Citizens Advice Bureaux
Trustees, Annual Report
Financial instruments
Objectives and policies
The charity's activtties expose it to a number of financial risks including credit risk and liquidity risk.
Cash flow risk
Due to the nature of the charitable activities and assets held. risk in relation to cash flow is considered
to be minimal, with funds being held in instant access UK bank accounts and our unrestricted reseNes
being held in free cash not tied up in ￿ed assets.
Credit risk
The charty's principal financial assets are bank balances. The credit risk on liquid funds is limited
because the counterparties are banks with high credit-ratings assigned by international credit-rating
agencies. The charity has no signifjcant concentration of credit risk.
Llquldlty rlsk
In order to maintain liquidty to ensure that sufficient funds are available for ongoing operations and
future developments. the charity holds surplus funds in instant access bank accounts.
The annual report was approved by the trustees of the charity on .................... and signed on its behalf
by
Andrew Wilson (Chair)
Trustee
Page 7

Teignbridge Citizens Advice Bureaux
Statement of Trustees, Responsibilities
The trustees (who are also the directors of Teignbrtdge Citizens Advice Bureaux for the purposes of
company law) are responsible for preparing the trustees, report and the financial statements in
accordance with the Untted Kingdom Accounting Standards (United Kingdom Generally Accepted
Accounting Practice) and applicable law and regulations.
Company law requires the trustees to prepare financial statements for each financial year. Under
company law the trustees must not approve the financial statements unless they are satisfied that they
give a true and fair view of the state of affairs of the charitable company and of its incoming reSoUr￿S
and application of resources. including its income and expenditure, for that period. In preparing these
financial statements, the trustees are required to:
select suitable accounling policies and apply them consistently:
observe the methods and principles in the Chartties SORP;
make judgements and estimates that are reasonable and prudent;
state whether applicable UK Accounting Stsndards hav8 been followed, subject to any material
departures disclosed and explained in the financial statements. and
prepare the financial statements on the going concem basis unless it is inappropriate to presume
that the charitable company will continue in business.
The trustees are responslble for keeping adequate accounting records that are sufficient to show and
explain the charitable CoMpan￿S transactions and disclose with reasonable accuracy at any time the
financial position of the charitable company and enable them to ensure that the financial statements
comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the
charitable company and hence for taking reasonable steps for the prevention and detection of frdud
and other irregulartties.
Approved by the trustees of the tharity on ... ......... .....
and signed on its behalf by..
Martin Bullen (Treasurer)
Trustee
Page 8

Teignbridge Citizens Advice Bureaux
Independent Examinerfs Report to the Trustees
I report to the charity truslees on my examination of the accounts of the charity for the year ended 31
March 2025 which are set out on pages 10 to 26.
Respectlve responslbilitles of trustees and examlner
As the charity's trustees of Teignbridge Citizens Adwce Bureaux (and also its directors for the purposes
of company law) you are responsible for the preparation of the accounts in accordance with the
requirements of the Companies Act 2006 {'the 2006 Acr).
Having satisfied myself that the accounts of Teignbridge Citizens Advice Bureaux are not required to
be audited under Part 16 of the 2006 Act and are eligible for independentexamination. I report in respect
of my examination of your charity's accounts as carrted out under section 145 of the Charities Act 2011
('the 2011 Act,). In carying out my examination I have followed the directions given by the Charity
Commission under section 145(5)(b) of the 2011 Act.
Independent examinerfs statoment
Since Teignbridge Citizens Advice Bureaux's gross income exceeded £250.000 your examiner must be
a member of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake the
examination because l am a member of The Assoaation of Chartered Certified Accountants, which is
one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in connection
with the examination giving me cause to believe:
1. accounting records were not kept in respect of Teignbridge Cttizens Advice Bureaux as required
by section 386 of the 2006 Act; or
2. the accounts do not accord with those recor(Is: or
3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other
than any requirement that the accounts give a 'true and fair view which is not a matter considered
as part of an independent examination; or
4. the accounts have not been prepared in accordance with the methods and principles of the
Statement of Recommended Practice for accounting and reporting by charities [applicable to
charities preparing their accounts in accordan￿ with the Financial Reporting Standard applicable
in the UK and Republic of Ireland (FRS 102)].
I have no concems and have come across no other matters in connection with the examination to which
attention should be dravm in this report in order to enable a proper understanding of the accounts to be
reached.
David Tucker FCCA
The Association of Chartered Certified Accounlants
Thompson Jenner LLP
1 CoSleton CreS￿nt
Exeter
Devon
EX2 4DG
Date:............................
Page 9

Teignbridge Citizens Advice Bureaux
(Registration Number: 02373461)
Balance Sheet as at 31 March 2025
Unrestricted
funds
Restrlcted
funds
Total
2025
Note
Income and Endowments from:
Charitable activities. donations & legacies
Investment income
Other income
167,530
437,283
604,813
8.544
7.778
7,778
Total income
183,852
437.283
621,135
Expenditure on:
Charitable activities
257.162
439.175
696,337
Total expenditure
257.162
439,175
696,337
Net income
Transfers between funds
(73.310)
{1.892)
{75.202)
Net movement in funds
Reconciliation of funds
73,310
1,892
75,202
Total funds brought forward
Total funds carried forward
321.075
10.318
331.393
19
247.765
8,426
256,191
Unrestricted
funds
Restricted
funds
Total
2024
Note
Income and Endowments from..
Charitable activities. donations & legacies
Investment income
Other income
248,244
7,803
6.758
349,180
597.424
7.803
6,758
Total income
262,805
349,180
611,985
Expenditure on:
Charitable activities
229,198
379,150
608,348
Total expenditure
229,198
379.150
608.348
Net income
Transfers between funds
33.607
34.672
(29,970)
34.672
3.637
Net movement in funds
Recon¢ilAation of funds
1,065
4,702
3,637
Total funds brought forward
Total funds carried forward
322.140
5.616
327.756
19
321.075
10,318
331,393
The notes of pages 13 to 26 fomi an integral part of these financial statements
Page 10

Teignbridge Citizens Advice Bureaux
(Registration Number: 02373461)
Balance Sheet as at 31 March 2025
2025
2024
Note
Fixed assets
Tangible assets
12
10,119
14,925
Current assets
Debtors
Investments
Cash at bank and in hand
13
26.998
85,000
248,251
360,249
21.875
85,000
328,739
435,614
14
15
Creditors: Amounts falling due within one year
16
114.177
119,146
Net current assets
246.072
316,468
Net assets
20
256.191
331393
Funds of the charity:
Restrlcted
8,426
10,318
Unrestrlcted Income funds
Unrestricted funds
Designated fLJnds
188,765
59,000
240,183
80,892
Total funds
20
256,191
331.393
For the financial year ending 31 March 2025 the chaiity was enlitled to exemption from audit under
section 477 of the Comp8nies Act 2006 relating to small companies.
Directors, responsibilities:
The members have not required the chaiity to obtain an audit of its accounts for the year in question
in accordance wrth section 476: and
The directors acknowledge their responsibilities for complying with the requirements of the Act with
respect to accounting records and the preparation of accounts.
These accounts have been prepared in accordance wrth the provisions applicable to companies subject
to the small companies, regime.
The fi
anci
I statements on pages 13 to 26 were approved by the trustees and authorised for issue on
nd signed on their behalf by".
Martin Bullen
Trustee
The notes of pages 13 to 26 fomi an integral part of these financial statements
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Teignbridge Citizens Advlce Bureaux
Statement of Cash Flows for the Year Ended 31 March 2025
2025
2024
Note
Cash flows from operatlng activltles
Net cash incomel(expenditure)
{75.202)
3,637
Adjustments to cash flows from nonwcash items
Depreciation
Accrued expenses
12
4.806
(4.339)
4,870
{2,577}
Worklng capltal adjustments
Debtors
Creditors
(Decrease)fincrease in defe￿ed income
13
16
(5,123)
(7,313)
6.683
(10,170)
12,866)
62.332
17
Net cash flows from operating acttvrties
(80,488)
55,226
Cash flows from investing activities
Purchase of tangible fixed assets
12
Net (de¢rease)lincrease in cash and cash equivalents
Cash and cash equivalents at 1 April
{80,488)
55,226
413,739
358.513
Cash and cash equivalents at 31 March
333,251
413.739
All of the cash flows are derived from continuing operations during the above two periods.
The notes on pages 13 to 26 form an integral part of these financial statements.
Page 12

Teignbridge Citizens Advice Bureaux
Notes to the Financial Statements for the Year Ended 31 March 2025
1 Charlty status
The charity is incorporated in England and Wales and is a charity limited by guarantee and consequently
does not have share capitsl. Each of the trustees is liable to contribute an amount not exceeding £1
towards the assets of the charity in the event of liquidation.
The address of its registered office is:
3&38 Market Walk
Newton Abbot
Devon TQ12 2RX
2 Accountlng policies
Summary of significant accounting pollcles and key accounting estimates
The principal accounting policies applied in the preparation of these financial statements are set out
below. These policies have been consistently applied to all the years presented, unless otherwise
stated.
statement of compliance
The financial statements have been prepared in accordance with Accounting and Reporting by
Charities: Ststement of Recommended Practice applicable to charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS
102) (effective 1 January 2015) - (Charities SORP (FRS 102)). the Financial Reporting Standard
applicable in the UK and Republic of Ireland (FRS 102). They also comply with the Companies Act 2006
and Charities Act 2011.
Basis of preparation
Teignbridge Citizens Advice Bureaux meets the definition of a public benefft entity under FRS 102.
Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise
stated In the relevant accounting policy notes.
The financial statements are prepared in sterling. which is the functional Cu￿encY of the charity.
Going concern
The trustees consider that there are no material uncertainties about the charitys abilty to continue as
a going concem nor any Significant areas of uncertainty that affect the carying value of assets held by
the charity.
Income and endowments
Grants recelvable
Grants are recognised when the charity has an entiuement to the funds and any conditions linked to the
grants have been met. Where perfomiance conditions are attached to the grant and are yet to be met,
the income is reGognised as a liability and included on the balan￿ sheet as deferred income to be
released.
Deferred income
Deferred income represents amounts re￿iVed for future periods and is released to incoming resources
in the period for which. it has been received. Such income is onty deferred when:
The donor specifies that the grant or donation must only be used in future accounting periods. or
- The donor has imposed conditions which must be met before the charity has unconditional entillement.
Page 13

Teignbridge Citizens Advice Bureaux
Notes to the Financial Statements for the Year Ended 31 March 2025
Expenditure
All expenditure is recognised once there is a legal or constructive obligation to that expenditure, it is
probable settlement is required and the amount can be measured reliably. All costs are allocated to the
applicable expenditure heading that aggregate similar costs to that category. Where costs cannot be
directly attributed to particular headings they have been allocated on a basis consistent with the use of
resources, with central staff Costs allocated on the basis of time spent. and depreciation charges
allocated on the portion of the asset's use. Other support costs are allocated based on the spread of
staff costs.
Charltable actlvities
Charitable expenditure comprises those costs incurred by the charity in the delivery of its activities and
services for its beneficiaries. It includes both costs that can be allocated direcuy to such activities and
those costs of an indirect nature necessary to support them.
Grant provisions
Provisions for grants are made when the intention to make a grant has been communicated to the
recipient but there is uncertainty about either the timing of the grant or the amount of grant payable.
Support costs
Support costs include central functions and have been allocated to activity ￿st categories on a basis
consistent with the use of resources.
Governance costs
These include the costs attributable to the charity's Complian￿ with conslttutional and statutory
requirements, including audit. strategic management and trustees, meetings and reimbursed expenses.
Taxation
The charity is considered to pass the tests set out in Paragraph 1 Schedule 6 of the Finan￿ Act 2010
and therefore it meets the definition of a charitsble company for UK corporation tax purposes.
Accordingly, the charity is potentially exempt from taxation in respect of income or Capital gains received
within categories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Section 256 of the
Taxation of Chargeable Gains Act 1992. to the extent that such income or gains are applied exclusively
to charitable purposes
Tangible fixed assets
Individual fixed assets costing £750.00 or more are initially recorded at cost. less any subsequent
accumulated depreciation and subsequent accumulated impaiment losses.
Depreciation and amortisation
Depreciation is provided on tangible ftxed assets so as to write off the cost or valuation, less any
estimated residual value, over their expected useful economic life as follows:
Asset class
Computer equipment
Office equipment
Leasehold improvements
Depreciation method and rate
33.33010 on straight line basis
20 % reducing balan
Straight line basis over the remaining lrfetime of the lease
Trade debtors
Trade debtors are amounts due from customers for merchandise sold or services performed in the
ordinary course of business.
Page 14

Teignbridge Citizens Advice Bureaux
Notes to the Financial Statements for the Year Ended 31 March 2025
Trade debtors are recognised inttially at the transactron price. They are subsequently measured at
amortised cost using the effective interest method. less provision for impairment. A provision for the
impairment of trade debtors is established when there is objective evidence that the charity will not be
able to collect all amounts due according to the original teryns of the reoivables.
Cash and cash equlvalents
Cash and cash equivalents comprise cash on hand and call deposits, and other short-term highly liquid
investments that are readily convertible to a known amount of cash and are subject to an insignrficant
risk of change in value.
Trade creditors
Trade creditors are obligations to pay for goods or seNices that have been acquired in the ordinary
course of business from suppliers. Accounts payable are classified as current liabiltties if the charity
does not have an unconditional right, at the erid of the reporting period, to defer settlement of the credttor
for at least twelve months after the reporting date. If there is an unconditional right to defer settlement
for at least twelve months after Ihe reporting date. they are presented as non-current liabilities.
Trade creditors are recognised inilially al the transaction price and subsequently measured at amortised
cost using the effecttve inter8St method.
Fund structure
Unrestricted income funds are general funds that are available for use at the trustees, discretion in
fvrtherance of the objectives of the charity.
Restricted income funds are those donated for use in a particular area or for specific purposes. the use
of which is restrlcted to that area or purpose.
Penslons and other post retirement obligations
The charity operates a defined contribution pension scheme which is a pension plan under which fixed
contributions are paid into a pension fund and the charity has no legal or constructive obligation to pay
further contributions even rf the fund does not hold sufficient assets to pay all employees the benefrts
relating to employee service in the current and prior periods.
Contributions to defined contribution plans are recognised in the Statement of Financial Activities when
they are due. If contribution payments exceed the contribution due for seNice. the excess is r8cognised
as a prepayment.
Financial instruments
Classification, recognition and measurement
The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial
instruments. Basic financial instruments are initially recognised at transaction value and subsequently
measured at their settlement value.
Page 15

Teignbridge Citizens Advice Bureaux
Notes to the Flnancial Statements for the Year Ended 31 March 2025
3 Income from charitable activ5ties
Unrestricted
funds
General
Restrlcted
funds
Total
funds
Donatlons
CATCH
Other donations
8,000
5,428
8.000
5,428
Grants
Devon County Council Core Grant
Teignbridge District Council
Action for Children
Healthwatch
Quids4Kids
Fairer Charging
Empower
MAPS
Access to Justice
Multiple Sclerosis Advocacy
Household Support Fund (Fugl)
Outreach
Refuge Support (prev Homes for Ukrain8}
Trussell Trust
Independent Age
Community Organisations Cost of Living Fund
Growing Communities Fund (DCC)
National CA- Pot 1
National CA- Pot 2 (Increasing Capacity)
Energy Advice Project (EAP)
Improving Lives Through Advice (ILTA)
CAB Devon Children's Project
Pension Credit Project
75,022
52,130
75.022
52.130
34.000
16.168
61,400
34.000
16.168
61,400
55,860
55,860
8.750
735
8,750
735
26.950
24.450
16,055
26,950
24.450
16.055
83,000
15,710
93,316
25,000
2,839
83.000
15.710
93,316
25,000
2,839
Total for 2025
167,530
437,283
604.813
Total for 2024
248.244
349,180
597.424
Page 16

Teignbridge Citizens Advice Bureaux
Notes to the Financial Statements for the Year Ended 31 March 2025
4 Income from investments
Unrestricted
funds
General
Restricted
funds
Total
funds
Bank interest receivable
8,544
Total for 2025
8,544
Total for 2024
7,803
7,803
5 Other income
Unrestricted
funds
General
Restricted
funds
Total
funds
Other income (training, IT support)
7.778
7,778
Total for 2025
7.778
7.778
Total for 2024
6.758
6,758
6 Expendituro on ¢haritabl• activities by fund typo
Unrestricted
funds
General
Restricted
funds
Total
funds
Charitable activities
Support Costs
167,494
89,668
393,789
45,386
561,283
135,054
Total for 2025
257,162
439,175
696,337
Total for 2024
229.198
379.150
608.348
Included in the expenditure ana￿Sed above, there are governan￿ costs of £11,652 {2024 £7,630)
which relate directty to charttable activities. See note 7 for further details.
Page 17

Teignbridge Citizens Advice Bureaux
Notes to the Flnancial Statements for the Year Ended 31 March 2025
7 Analysis of support and governance costs
2025
2024
Staff costs
Premises
Communications and IT
General Office
Finance Costs
Govemance costs
Depreciation, amortisation and other similar
costs
Sundry expenses
Reference materrals
Advertising and publicity
11.528
61.670
38.432
4.147
91
11.652
13,535
52,869
13,952
8,237
73
7,630
4.806
246
2.069
413
4,870
335
2,688
135,054
106,457
Governance costs
Total funds
Independent examiner fees
Trustees remuneration and expenses
Legal & Consultancy fees (including payroll services)
2,760
909
7,983
Total for 2025
Total for 2024
7,630
8 Trustees remuneratlon and expenses
Trustee expenses amounted to £909 during the year in respect of travel and subsistence {2024- £957).
No trustees, nor any persons connected with them. have received any remuneration from the charity
during the year.
No trustees have received any other benefits from the charity during the year.
9 Staff costs
The aggregate payroll costs were as follows".
2025
2024
Staff costs during the year were:
Wages and salaries
Social security costs
Pension costs
453.561
29,689
15.343
420,893
25,867
14,867
498,593
461,627
Page 18

Teignbridge Citizens Advice Bureaux
Notes to the Financial Statements for the Year Ended 31 March 2025
The average headcount of employees during the yearwas 24 (2024- 22). The monthlyaverage number
of persons {including senior management team) employed by the charity during the year expressed as
full-time equtvalents was as follows:
2025
No
2024
No
Number of staff (FTE equivalent)
15
12
18 (2024 - 20) of the above employees participated in the Defined Contribution Pension Schemes. A
further 4 employees had contributions made to private pension schemes (2024 - 4).
Contributions to the employee pension schemes for the yeaT totalled £15,343 (2024 - £14,867).
No employee received emoluments of more than £60.000 during the year.
10 Independent examiners remuneration
2025
2024
Examination of the financial statements
Other financial services
2,760
4,377
2,560
7,137
2,560
11 Taxatlon
The charity is a registered charity and is therefore exempt from taxation.
Page 19

Teignbridge Citizens Advice Bureaux
Notes to the Financial Ststements for the Year Ended 31 March 2025
12 Tangible fixed assets
Leasehold
Office
Improvements Equipment
Computer
Equipment
Total
Cost
At 1 April 2024
Additions
Disposals
106.205
26,592
36,874
169,671
36,874
36,874
At 31 March 2025
106,205
26.592
132,797
Depreciation
At 1 April 2024
Charge for the year
Eliminated on disposal
92,542
4,554
25,330
252
36,874
154,746
4,806
36,874
36.874
At 31 March 2025
97,096
25.582
122,678
Net book value
At 31 March 2025
9,109
1.010
10,119
At 31 March 2024
13,663
1.262
14,925
13 Debtors
2025
2024
Trade Debtors
Prepayments
18,197
8,801
13,670
8,205
26,998
21,875
14 Investments
2025
2024
Short-lerm investments
85.000
85.000
The investments are held in separate r￿ed-tern notice and fixed-tenn maturity bank accounts.
15 Cash and cash equtvalents
2025
2024
Cash al bank
Short term depostts
248.251
85,000
328,739
85,000
333,251
413.739
Page 20

Teignbridge Citizens Advice Bureaux
Notes to the Financial Ststements for the Year Ended 31 March 2025
16 Credltors: amounts falllng due within one year
2025
2024
Trade Gredtiors
Accruals
Deferred income
Social security and other taxes
Pension credttor
Other creditors
2,904
9.479
9,185
95.457
102,140
2.521
1,766
3,287
1,738
114,177
119,146
17 Deferred income
2025
2024
Deferred income al 1 April 2024
ReSoUr￿S deferred in the period
Amounts released from previous periods
95.457
102,140
95.457
33,125
95,457
33,125
Deferred income at year end
102.140
95.457
18 Penslon and other schemes
The charity operates a defined contribution pension scheme to fulfil its auto-enrolment obligations. In
addition. the charity has made arrangements with four employees to pay into other private pension
schemes at the same percentage rate as the defined contribution scheme.
The pension cost charge for Ihe year represents contributions payable by the charity to the schemes
and amounted to £15,343 {2024 - £14.867).
Page 21

Teignbridge Citizens Advice Bureaux
Notes to the Financial Statements for the Year Ended 31 March 2025
19 Movement of Funds
Balance at
31 March
2025
Balance at Incoming Resources
1 April 2024 resources expended Trnnsfers
Unrestricted funds
General unrestricted (incl outreach)
Designated (Innovation)
Designated (HVAC depreciation)
240,183
80,000
892
183.852 (235,270)
(21,000)
892
188,765
59,000
321,075
183.852
257,162
247,765
Restricted funds
Action for Children
Healthwatch
Quids4Kids
Debt Project (MAPS)
Multiple Sclerosis Advocacy
Household Support Fund (Fuel)
Refuge Support (Homes for Ukraine)
Trussell Trust
National CA - Pot 2
Energy Advice Project (EAP)
Improving Lives Through Advi
CAB Devon Children's Servi￿$
TDC Pension Credit project
1,257
34,000
16,168
61.400
55.860
8,750
735
24,450
16.055
83,000
15,710
93.316
25,000
2,839
(35,257)
(16,168)
(62,027)
(55,860)
(8,750)
(735)
(29,362)
(16,055)
(83,000)
(15.710)
(93,316)
(20,096)
2,839
627
8,434
3,522
4.904
Total restricted funds
10,318
437,283
439,175
8.426
Total funds
331.393
621,135
696,337
256.191
Page 22

Teignbridge Citizens Advice Bureaux
Notes to the Financial Statements for the Year Ended 31 March 2025
19 Movement of Funds
Balancè at
31 March
2024
Balance at Incoming Resources
1 Aprll 2023 resources expended Transfers
Unrestricted funds
General unrestricted (incl outreach)
Designated (Innovation)
Designated (HVAC depreciation)
Community Organisations Cost of
Living Fund
236.694
80.000
5,446
189.857 {151,696) (34,672)
240,183
80,000
892
(4,554)
72.948
72.948
322,140
262,805
229,198
34,672
321,075
Restrlcted funds
Action for Children
Healthwatch
Quids4Kids
Fairer Charging
Empower
Debt Project (MAPS)
Access to Justice
Multiple Sclerosis Advocacy
Household Support Fund (Fuel)
Homes for Ukraine
Trussell Trust
Independent Age
National CA - Pot 1
Growing Communities Fund (DCC)
National CA - Pot 2
Energy Advice Project (EAP)
Improving Lives Through Advice
1.990
18.600
15,732
48,184
6.900
1.256
57.354
32.058
14,000
3.354
25,418
15,980
11,756
15,000
6.000
58.625
10.795
8.168
(19,333)
(15.732)
(49.082)
(11,095)
{3,357)
(57,354)
(62.535)
(14,000)
{3,354)
(16,984)
(15.980)
(11,756)
(15,000)
{6,000)
(58.625)
(10.795)
8.168
1.257
1.525
627
4,195
2,101
30,477
8,434
Total restrl¢ted funds
5.616
349,180
379.150
34,672
10,318
Total funds
327.756
611.985
608,348
331.393
Page 23

Teignbridge Citizens Advice Bureaux
Notes to the Financial Statements for the Year Ended 31 March 2025
Restrlcted Funds
Action for Children - a grant received to provide advice for users of children's centres in Devon. The
service can provide a free benefil check, help with claiming benefits and give guidance on financial
management. It can also help parents understand how getting a job or changing the hours they work
would affect their income and benefits.
Healthwatch Devon - a grant from Citizens Advice Devon to employ a Healthwatch Champion to assist
clients in need.
Quids 4 Klds - a contractual arrangement with Devon County Council through Citizens Advice Devon
to provide an income maximisation service for families with disabled children.
Fairer charging (Charging for Care) - a grant received lo provide benefits advice.
Empower
Replaced Heat Well for Less providing advi￿ and information on fuel poverty. It
encompasses advice and assistance on bills and meter issues. fvel debt, minimising costs (e.g., tariffs,
discounts. grants). switching suppliers and energy efficiency.
Debt Project (MAPS) - This project takes referrals from the core service for clients needing assislance
with managing problem debt and it enables dients to make informed decisions on options for longer
term solutions
Multiple Sclerosis Advocacy - enables Ihe charity to employer a project worker to delivery general
advice to clients and families affected by MS.
Household Support Fund (Fuel) - Separate HSF project in partnership with other LCAS specrfically
for the distribution of fuel vouchers for Devon clients on prepayment meters.
Refuge Support (previously Homes for Ukraine)-funding provided Teignbridge CVS to provide help
and support to refijges resettled in the Teignbridge area. The scope of this funding has been expanded
from Ukrainian guests to include all support for all those wsth refuge status.
Trussell Trust- funding provided by the Trussell Trust to provide advisory services and support to
users of the foodbank in Buckfastleigh.
Independent Age
funding provided by Independent Age to work in partnership with the Caring
charities {Ashburton & Buckfast]eigh Caring. Kingsteignton & Newton Abbot Caring and Teignmouth,
Dawlish & Chudleigh Caring) to provide advisory services. support and home visits to clients over the
ages of 65.
Growing Communities Fund
This fund allowed us to provide 5 days of training to local volunlary groups and social prescribing link
workers in Teignbridge to enhance their ability to SUPPQrt the advice needs of some of Ihe most
marginalised residents in the district.
National CA- Pot 1
This grant from national Citizens Advice enabled us to employ a member staff to further increase our
capacity to meet the rising demand for advice connected with the cost of living Grisis at a time when tt
was particularly difficuli to recruit volunteers.
National CA- Pot 2
This grant from National Citizens Advice enables us to increase our Adviceline capacity by funding 2
E advisers. one based at South hams and one at Teignbridge.
Energy Advice Project (EAP)
This projecl funds a specialist energy adviser to help tackle fuel poverty.
Page 24

Telgnbridge Citizens Advlce Bureaux
Notes to the Financial Statements for the Year Ended 31 March 2025
Improving Lives Through Advice (ILTA)
This grant from the Access to Justice Foundation funds a Legal Services Manager and Legal Adviser
to provlde legal advice on family law issues for litigants in person who are not eligible for legal aid but
who cannot afford to pay for legal advice.
CAB Devon Chlldren's SeThices
Additional funding to expand Children's Services auoss Devon in light of inueased demand for these
seNI￿s.
TDC Pension Credit Project
The purpose of the Pension Credlt Take-up Project was to raise awareness of potential entitlement to
Pension Credit and assist eligible cllents to claim, thereby also ensuring entitlement to the Winter Fuel
Payment.
Access to Justlce - a project which takes referrals from lo&ql Citizens Advice offices across Devon
and provides legal advi￿ to clients in areas of social welfare law, including in particular, family and
ernployment law. It Is designed for clients who would otherwise be left without access to legal advice.
Page 25

Teignbridge Citizens Advice Bureaux
Notes to the Financial Statements for the Year Ended 31 March 2025
20 Analysis of net assets between funds
Unrestricted
funds
General
Total funds at
31 March
2025
Reslrlcted
funds
Tangible fixed assets
Current assets
Current liabilities
10,119
351.823
114.177
10,119
360.249
114.177
8.426
Total net assets
247,765
8,426
256,191
Unrestricted
fvnds
General
Total funds at
31 March
2024
Restricted
funds
Tangible fixed assets
Current assets
Current liabilities
14,925
425,296
119.146
14,925
435,614
119,146
10,318
Total net assets
321.075
10,318
331,393
21 Related party transactions
Two of the member organisations. Devon County Council and Teignbridge District Council, provide
substantial funding to enable the charity to cary out its charitable objectives as shown in note 3 to the
accounts.
22 Operating Leases
The total future minimum lease payments under non-cancellable operating leases are as follows:.
2025
2024
Not later than a year
Later than one year and not later than fNe years
26.914
47,100
26,914
74,014
74,014
100.928
Page 26

Teignbridge Citlzens Advice Bureaux
Management Information for the Year Ended 31 March 2025
The following pages do not fomi part of the financial statements.
Page 27

Teignbridge Citizens Advice Bureaux
Detailed Statement of Financial Activities for the Year Ended 31 March 2025
Income from charitable actlvltles
2025
2024
Donations & grants
CATCH
other donations
Devon County Council Core Grant
Teignbridge District Council
Action for Children
Healthwatch
Quids4Kids
Fairer Charging
Empower
MAPS
Access to Justice
Multiple Sclèrosis Advocacy
Household Support Fund (Fuel)
Outreach
Refuge Support (previously Homes for Ukraine)
Trussell Trust
Independent Age
Community Organisations Cost of Living Fund
Growing Communtties Fund
National CA- Pot 1
National CA- Pot 2
Energy Advice Project (EAP)
Improving Lives Through Advice (ILTA)
CAB Devon Children's Project
TDC Pension Credit Project
8,000
5.428
75.022
52,130
34.000
16,168
61,400
8.000
8,484
77,307
52,130
18,600
15,732
48,184
6,900
1,256
57,354
32.058
14.000
3.354
29.375
25,418
15.980
11.756
72,948
6,000
15,000
58,625
10,795
8,168
55.860
8.750
735
26.950
24,450
16,055
83,000
15,710
93.316
25,000
2,839
604,813
597.424
Investment Income
Bank interest
8.544
7,803
Other income
Other Income (training, IT support)
7.778
6,758
Total Income
621.135
611.985
Page 28

Teignbridge Citizens Advlce Bureaux
Detailed Statement of Financial Activities for the Year Ended 31 March 2025
Expenditure on charitable actlvities
2025
2024
Activitles undertaken directly
Wages and salaries
Employers NIC
Pension costs
other LCA adviser fees
Travel costs
Other interest payable and similar charges
Other direct costs
Partner Payments
453.561
29.689
15.343
420,893
25,867
14.867
7,185
5,794
5.472
4,845
29,625
501,891
561.283
Support Costs
Operating leases
Equipment rental
Utility expenses
Repairs & maintenance
Insurance
Sundry expenses
Finance Administration
Professional fees
Independent Examiner's fee
Telephone
Printing, postsge and stationery
Depreciation
staff and training costs
Information and books
Photocopier and computer
Advertising and publicity
Trustees expenses
Bank charges
25,519
5,745
6.707
25.019
4,425
247
6.771
7,983
2,760
5,118
4.147
4.806
4,756
2.069
27,569
413
909
91
29,398
4,957
6,860
14,340
3,272
335
10,569
4,300
2,560
5.305
8.237
4,870
2,966
2,688
3,689
1,268
770
73
135,054
106,457
Total expendlture
696,337
608,348
Net Income
75,202
3,637
Page 29