REGISTERED COMPANY NUMBER: 02337961 {England and Wale5)
REGISTERED CHARITY NUMBER: 801035
HOUSING NUMBER: H3858
REPORT OF THE MANAGEMENT BOARD AND
AUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024
FOR
IMPAKT HOUSING & SUPPORT LTD
A COMPANY LIMITED BY GUARANTEE

IMPAicf HOUSING e4 SUPPORT LTD
CONTENTS OF THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Page
Report of the Management Board
1 to 22
Report of the Independent Auditors
23to 26
Statement of Comprehensive Income
27
Statement of Changes in Reserves
28
Statement of Financial Position
29
Statement of Cash Flows
30
Notes to the Statement of Cash Flows
31
Notes to the Financial Statements
32 to $7

IMPAicf HOUSING & SUPPORT LTD
REGISTERED COMPANY NUMBER: 02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
The Management Board present their report. including the strategic report and audited financial statements
for the year ended 31 March 2024.
Reference and Administrative Infom)ation
Charity Name:
IMPAKT Housing & Support
Charity registration number.
801035
Company registration number:
2337961 (England & Wales)
Housing number:
H3858
Registered office..
118 Bromham Road, Bedford, Beds. MK40 2QN
Management Board
The directors shown below have held office during the whole of the period from 1 April 2023 to the date of
this report.
Miss D Maggs.
Mr A McKean
MrsLJHunt'
MsSBean'
Mr P Hunt
Mr S M Kearney'_ appointed 19 December 2023
MrMALymer'
appointed 19 December 2023
Chair
Directors of the company who are also Trustees of the charity.
Company Secretsry & Chief Executive Officer
Mr P Hunt
Auditors
Rawlinson Pryde Ltd.
Argent House
5 Goldington Rd
Bedford, Bedfordshire
MK40 3JY
Bankers
CAF Bank Ltd.
25 Kings Hill Avenue
Kings Hill
West Malling, Kent
ME19 4JQ
HandeSsbanken plc
2nd Floor, Clifton House
4a Goldington Road
Bedford
MK40 3NK

IMPAKT HOUSING 8t SUPPORT LTD (REGISTERED COMPANY NUMBER: 02337961)
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Our Aim5 and Objectives
Pur
05es and Alms:
The Organisational purposes as set out in the objects contained in the company's Memorandum of Association
are to..
To provide or assist in the provision in the interests of social welfare of facilitie5 for recreation and
other leisure time occupation for all persons with the object of improving their conditions of life;
To provide housing, including social housing, and assistance to help house people and associated
facilities. amenities, and services for people of limited means or for the relief of aged, disabled (whether
physically or mentally), or chronically sick people;
To carry out any other charitable object that may be carried out from time to time by a charitable
company which is also registered as a provider of social housing with the Regulator.
IMPAKT Housing & Support aims to help all people of all ages, particularly at times of need, regardless of
gender, race, ability, or faith. The charitable company aims to work in partnership to help build communities
within its projects, characterised by inclusiveness diversity, and mutual respect. Our aims fully reflect the
purposes the charitable company was set up to further.
Ensurin
our work delivers our aims:
We review our aims, objectives and activities each year. This review looks at what we have achieved and the
outcomes of our work in the previous 12 months. The review looks at the success of each key activity and the
benefits they have brought to those groups of people we have Set out to help. We have referred to the guidance
contained in the Charity Commission's general guidance on public benefit when reviewing our aims and
objectives and in planning our future activities. In particular, the trustees consider how planned activities will
contribute to the aims and objectives they have set.
The focus of ourwork:
Our main objectives for the year continued to be the provision of accommodation within our housing projects:
Weaver House, Cornerstone House, The Foyer, Linden House. Midland House, and Number l O.
We deliver a Domestic Abuse Outreach Resettlement Project focused on women, families. and men fleeing
domestic violence. The project delivers 1-to-1 support, guidance on housing. 12 weeks. resettlement aftercare,
signposting, safety plan, support in relocating, and providing household goods that support successful
resettlement. This project is being delivered in Bedford, Cambridgeshire, and Peterborough.
We have a contract with Bedford Borough Council to prowde 35 supported residential places for disadvantaged
people aged between 16 and 65 yearsold,which isfunded through the Supporting People fund.The individua15
referred come from a wide range of backgrounds and with differing abilities.
Bedford Borough Council also funds 5-bed spaces within the Supported Lodgings Scheme.

IMPAKT HOUSING & SUPPORT LTD (REGISTERED COMPANY NUMBER: 02337961)
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
The focus of our work (continued):
We offer low-level needs housing to 188 individuals at Weaver House, The Foyer, Cornerstone House. Linden
House, Midland House, and Number 10, with the eligibility criteria being the requirement to be involved in
education, training or volunteering.
We also provide 15 'Stage 2. one-bedroom flats in Luton, along with 3 three-bedroom houses used as
temporary accommodation for a family fleeing domestic violence.
Supported Lodgings provides 5 placements for young people who are leaving the care system. Supported
Lodgings schemes involve the recruitment of individuals couples. and families from the local community to
become 'Hosts' and provide a spare bedroom to a young person aged 16+. The Crash Pad scheme provides
emergency accommodation for those young people aged 16117 who present as homeless to the local authority.
IMPAKT skills is very simply about emp0V￿ring individuals with the knowledge and expertise they require to
move forward and thrive. The staff of IMPAKT skills support those both leaving and entering our
accommodation. All courses are flexible in their bespoke approach to each learner's needs and our tutor can
be creative in their approach so that everyone learns and leaves stronger.
IMPAKT Food, known as the Community Larder, distributes food that is nearing its sell-by date and provides
vital seNice to families and individuals experiencing hardship.
IMPAKT Interiors is a destination home interiors and gifts boutique and IMPAKT Preloved offers furniture and
white goods.

IMPAKT HOUSING & SUPPORT LTD (REGISTERED COMPANY NUMBEIL"
02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Our Values:
In order to meet our mission and purpose, a new set of values was rolled out throughout the organisation.
Value
Belief
Behaviour
Aspirational
We believe everyone
can be the best they
can be and dream big
dreams.
Believe in the good in everyone.
Support every person to focus on their strength5. Support
every person to achieve positive outcomes.
Support every person to reach their fu51 potential. Lead by
example.
Show kindness.
Be empathetic.
Show an interest.
Be forgiving.
Give encouragement. Listen.
Be patient.
Tolerant.
Positive.
Persevere.
Provide a safe environment.
Caring
We believe everyone
should be cared for.
Empowering
We believe we should
support and encourage
people to take
ownership of their
issues to enable them
to achieve positive
change.

IMPAKT HOUSING & SUPPORT LTD
REGISTERED COMPANY NUMBER: 02337961)
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Public Benefit:
Our mission is to end the revolving door of homelessness through our sUPPOrted accommodation seNices
and to support victims fleeing domestic abuse to become suNivors. We are also committed to helping
people in hardship, reducing food waste, and improving food security through our retail shops and
community food larder.
Housing
We are committed to supporting people to recover from trauma and the devastating impact of homelessness
in a safe and aspirational environment. We are ahead of the field in our commitment to deliver services in a
psychologically informed (PIE) way to maximise successful outcomes for our residents.
We provide a safe home for over 200 people aged 16-65 in a range of quality settings in Bedfordshire,
offering varying levels of support. Focusing on strengths and aspirations, we recognise that each customerfs
journey is different, and support is tailored to suit individual requirements. Our housing coaches encourage
and inspire residents to evaluate their circumstances and lifestyle choices and to take control of their lives.
Skills coaches provide therapeutic workshops and educational programs to develop the life skills that will
enable successful move-on and financial independence.
Overall, the accommodation projects continue to deliver over 30% of temporary accommodation across
Bedfordshire together with two properties in Cambridgeshire.
29 bed spaces at Weaver House
25 bed spaces at Comerstone House
34 bed spaces at The Foyer
16 bed spaces at Linden House
78 bed spaces at Midland House
15 'Stage 2. Flats, Luton
6-bed spaces at Number 10 (St. Georges Road)
5 Supported Lodgings beds spaces in private homes across Bedford
1 Three-bedroom house- Bedfordshire
2 Three-bedroom houses - Cambridgeshire
Develo
ment and Trainin
ortunities for Youn
Peo
IMPAKT skills focuses on teaching basic life skills. This has now been embedded in our Housing Projects as it is
integral to the overall support of our residents.

IMPAKT HOUSING & SUPPORT LTD
REGISTERED COMPANY NUMBEK. 02337961)
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Who has benefited from our Housin
service$7
In 2023124 we supported 391 residents- 177 in Bedford and 162 in Luton.
Received 1,388 referrals for 183 vacancies.
Occupancy was 99% against budgeted 96.7%. Rent arrears y￿re 0.4% against a budget of1%.
Before accessing our housing, 16% were rough sleeping. 42% were sofa surfing or staying with
friends, and 8% were in a B&B.
48% of residents had a mental health diagnosis and 54% had concerns about their mentsl health.
32% of residents felt that their substance misuse was detrimentsl to their health.
84% of residents achieved positive move-on.
41 % accessed employment during their stay.
Resident feedback
Some quotes from three of our residents. which echo comments re￿iVed from many other residents:
'The support I receivedhas changed my life."
°IMPAKTpmwdes a realsense ofsupport where othersupportnetworks seeyou as a statistic and
putyou in a category ofbeing not worthy ofhelp......I wouldn t be in (such) a greatplace ￿thin a
short amount of time ifit wasn t for the team ￿thin WeaverHouse."
"I love all the staff its love£v how we do things like ort andbninch. ItSjU5t nice to know lam safe
here andstaffare always here for us if we need them."

IMPAI￿ HOUSING & SUPPORT LTD (REGISTERED COMPANY NUMBER: 02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Domestic abuse
We deliver a range of outreach support seNices across Bedfordshire. Cambridgeshire, and North
Hertfordshire, helping women, men, and children to escape from abuse at the earliest opportunity, and
providing the emotional and practical help needed for a smooth transition. Along with two safe houses in
Cambridgeshire providing a sanctuary for families, we also administer the Flexi-fund to provide a range of
goods and seNices for resettlement and to enable people to move on to a life free from fear.
Who has benefited from our Domestic Abuse SeThices7
Supported 958 clients across 3 counties- 356 Bedfordshire, 553 Cambridgeshire & 49 Hertfordshire.
Including 685 children- 367 Bedfordshire, 306 Cambridgeshire & 12 Hertfordshire
36% of clients had a mental health diagnosis and 33% had concerns about their mental health
Average length oftime supported was 114 days
70% positive outcomes
238 safety plans completed
Client feedback
Some quotes from two of our client's which echo comments received from many other clients:
' The IMPAKT team has helpednpgain conlidence andbeliefin myself Theyhave helped me find
ways to work on my 5elf-worth. Ino longer fee15caredin my own home."
"Everyone working at IMPAKfis understanding ofyoursituatson regardless and tmfy haveyour best
interestat heart. There was someone always available even ifyou were in a really hard time and
didn t think that was a way out. Maccompaniedn7e to the hospital andshowed that there was a
way to be okay, She went above andbeyond what I couldhave imaginedand lin reallygrateful....
Maintenance and re
airs
Our maintenance team is a vital part of IMPAKf ensuring that the necessary repairs and improvement work5
are carried out to a high quality whilst ensuring affordability for the relevant projects. The team work5
closely with both the Housing team and Domestic Abuse teams to ensure that the accommodation provided
feels 'like a home,. Some of the details of their work is a5 follows..
The maintenance team continued to provide maintenance supportfor all the housing projects working
closely with the housing team to respond to voids
The team conducts cyclical and compliance works
Major repairs are funded through revenue on a planned. cyclical basis.
Improve the properties and enhance the aesthetics
During the year1,900 maintenance jobs were completed including 183 void rooms with 18 being 'PIE'
voids.

IMPAicf HOUSING & SUPPORT LTD (REGISTERED COMPANY NUMBER: 02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Housin
Voids Anal
sis:
Once again, performance on voids. maintenance. and lettable, across all projects was strong - being
0.9% against a target KPI of a maximum 2%.
IMPAKT Housing & Support- Housing Void % 2023-24
¥1.5
///
Bad Debt Provlsion:
Another strong year of managing debts that have outperformed targets, being a very satisfactory 0.4% against
budget of 1.0%.
IMPAKT Houslng & Support- Bad debt % 2023-24
IIA))
12.21
12.31
///
A<tval % ￿Bud8Èl %

IMPAicf HOUSING 8t SUPPORT LTD
REGISTERED COMPANY NUMBER: 02337961)
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
IMPAKT Food:
IMPAKT Food's aim is twofold..
To provide fresh and non-perishable food to those in need in the community on a 'no criteria. basis
To help minimise the level of food which ends in landfill thereby playing our part in protecting the
environment.
All this is possible due to our partnership with our suppliers who come from a broad cross-section of
supermarkets and other food agencie5.
Who has benefited from our Community Food Larder7
During the year over 49,OOOkg of food wa5 prevented from going to waste.
We served 8,000 people and supported over 17,000 people given that each person served was
providing food for an average of over 2 people in each household.
IMPAKT Interlors/Preloved:
Our main focus is the supply of used or returned furniture and domestic appliances, everything from chairs,
tables, and lounge suite5 to beds. wardrobes. washing machines, and cookers, preventing such items from
ending up in landfills needlessly. These items are donated directly to us by the public and via the "Re-use
Network" brokering high street big brand stores donating retumed items.
The service also provides a range of affordable new beds, white goods, and flat-pack furniture to meet an
increasing demand from our customers. Part of this service also supplies the furniture element of the Local
Authorities, local welfare provision.
Flnancial Review:
There was a reported overall net surplus of £63.919 during the year, compared to the prior year's figure of
£148,451. The net surplus for 2023-24 included a charge for the loss on disposal of a fixed asset of £200,785,
relating to the costs incurred on the proposed development of affordable housing. On 30 April 2024 notification
was given by Bedford Borough Council that they had refused our planning application for the development and
therefore the costs have been written off in these financial statements. This is considered an exceptional cost.
Our net surplus before this exceptional cost for 2023-24 is £264,704. which represents over 70% growth on the
prior year.
The Housing Projects, covering 4 Bedford locations, 2 Luton projects, and a Supported Lodgings scheme,
generated a surplus of £462,100 P023: £300,534) enabling the continued investment for the upgrading of our
housing projects.
The charitsble company's finances will support the necessary replacement of fumiture and fittings in existing
accommodation projeds, and refurbishment of all accommodation projects to ensure the environment over
the next four years (subject to funding) will continue to be PIE (Psychologically Informed Environment) friendly.

IMPAKf HOUSING & SUPPORT LTD
REGISTERED COMPANY NUMBER: 02337961)
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
We wish to thank the following individuals and organisations for their support during the past twelve months.
With their supporL we have been able to reach out far and wide into the communities where our services are
most needed.
Funders
The Albert Hunt Trust
The Harpur Trust
The Gale Trust
The Bedford Charity
The Eaton Fund
Arnold Clarke Community Fund
Dorothy Violet Boyd Discretionary Trust
Tesco Groundworks
Bedford Welfare Community Fund
Home5 England
House of Industry
Nationwide
Neighbourly
Streetsmart
Skipton Building Society
Screwfix Foundation
Tesco
Landaid
Corporate Partners
John Lewis & Partners
Watton Recruitment
Bedfordia
The Co-op
Henkel- nominated IMPAKT as their Charity of the year for 24-25
Gifts in kind
Handelsbanken
Watton Recruitment
Merryck & Co. Limited (CEO mentoring)
A favourable surplus was achieved which will be reinvested in futu￿ developments. This would not have been
possible without the tremendous hard work and continued commitment of our stsff.
Our challenge moving fonvard is developing move-on accommodation at affordable, social rent or local
housing allowance levels. However. it is an organisational priorty and is included in our Strategic Plan for 2020
to 2024. We alsowish to ensure IMPAKT Housing &Support continue5 to be a secure and sustainable business
for the future as the demand for our services continues to increase.
io

IMPAKT HOUSING & SUPPORT LTD (REGISTERED COMPANY NUMBER: 02337961}
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Princi
al Fundin
Source5:
In 2023-24 the principal funding was derived from:
71% Rental Income
2% Personal Service Charge
3% Local Authority Contract (Supporting People)
11 % Local Authority Contracts (Domestic Abuse Outreach)
8% Restricted Grants
5% Other income.
Investment Polic
It is the policy of IMPAKT Housing & Support to invest those funds that are surplus to those required for the
day-to-day management of the charitable company. but nevertheless required under our Reserves Policy, in
low-risk UK investment accounts that provide the most favourable rate of return for acceptable risk.
Selected UK Investment accounts (i.e., those not pertaining to or connected with IMPAKT'S primary banking
service provider) must be covered by the UK Financial Services Compensation Scheme. Amounts invested with
each bank should not exceed the Financial Conduct Authority (FCA) limit of £85,000 (If the firm failed after 1
January 20171 unless specifically approved by a Board resolution.
Investment funds should be committed for a period which will produce the most favourable interest rate, but
not exceeding a two-year fixed maturity term and the totsl level of investment committed to a two-year
maturity term and should not exceed 33% of the General reserves reported in the latest published statutory
accounts, unless specifically approved by a Board resolution.
Reserves Polic
The Management Board has examined the charity's requirements for reseNes in light of the main risks to the
organisation. The Board's reserves policy is to build up general reserves by £SOk to £100k per year. subject to
year-end budget performance to cover three months operating costs.
IMPAKT Housing & Support reselves position:
Fund Description
Current
Previous Year
Year
2023-24
2022-23
£1,026,975
£441884
£0
Inc/lDec)
General Fund
Designated-building fund-leased properties
Other Designated funds
Total Unrestricted Funds (Reserves)
Restricted funds
Total Funds
Annual Operating Expenditure
Percentage of Unrestricted Reserves to
Annual Operating Expenditure
£1,017.853
£544,1 S8
£0
23%
£1.562.011
£93,566
£1.655.577
£5.465,370
29%
£1,469.859
£121,799
£1.591.658
£4.737.126
31%
-23%
15%
li

IMPAicf HOUSING 81 SUPPORT LTD (REGISTERED COMPANY NUMBER: 02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Reserves Polic
contlnued):
The reseNes that IMPAKT Housing & Support set aside provide financial stability and the means for the
development of our charitable activities. The policy of IMPAKf Housing & Support is to establish minimum
reseNes at a level which is equivalent to 25% of its annual operating expenditure, equivalent to 3-months
spend. The policy is to target annual operating surpluse5 of at least £100,IJOO per annum in order to reach this
level.
It is also the intention of the Management Board to build an unrestricted major repairs/sinking fund of at least
£70,000 per year less any spend budgeted for. This is for the purpose of maintaining and upgrading the
buildings as and when necessary, either owned or leased.
The Board of trustee5 review the reseNe5 on a quarterly ba51S to ensure that they are adequate to fulfil IMpA￿r
Housing & Support's continuing obligations.
Plans lor Future Perlods:
Service Delivery:
Improve delivery of housing seryices
PIE (Psychologically Informed EnVIronn￿nt) continues to be at the forefmnt of our serwces
andinvestment in PIE Mll be ongoing.
Housing Coaches have a continuous skills and training matnx in place so all receive updates
with Trauma Informed Care andstrengths Based training.
We ￿1/ continue to expand our Domestic Abuse serwce into other parts of the County wa
LocalAuthority tenderopportunitie&
Refurbish our accommodation projects over the next ten feuF years
Continue wth the refurbishment ofallof ourhousing projerts.
Move-on accommodation
The aspiration Rmains to increase the numberofhousing units over the next tenyears.
Investment/Purchase:
Our objective is to where p055ib14 purchase existing leasedpmpethes.
other Activities:
Continue to appfy forgrantsftnist funds to support IMPAKfFood and IMPAKTPreloved.
Develop new collaborative working methods ￿th non-regi5teredproviders.
Explore expanding ourhousingpmwsion inpartnership ￿"th FundingAffordable Hon￿5 fFAHJ to apply
forgrantsftrust funds to support IMPAKTFoodand IMPAKTPreloved.
In partnership refvrbish existingproperties toprowde Tx one-bed and2x two-bedapartmen
12

IMPAKT HOUSING & SUPPORT LTD {REGISTERED COMPANY NUMBER: 02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
U date on Previous Years Plans and Plans for Future Periods (continued
Branding:
Branding:
We continue wi'th raising ourprofile thmugh vanous business andrnarketing events.
Increase our links with corporate businesses
New corporatepartnershave come onboardbut we willstillexplore ways to increase links with
corporate business through vanous initiatives
Achievements:
New Corporote Portners
In Jonuary 2024 we were awarded a contract to provide Domestic Abuse Servlces within North
Hertfordshire, specificolly the Letchworth ond Stevenage orea.
Relocated the Heod Officefunctlon to new premlses
Establlshed new premise5for IMPAKT Food (Community Food Lorder)
Strate
ic Plan:
The Strategic Plan for 2020 to 2024 has been reviewed by the Board of Trustees, the Executive and other key
stakeholders within the organisation. The results of thi5 review were considered and collated and a revised
Strategic Plan 2024 to 2028, 'Our Future Our IMPA ￿.. was approved by the Board of Trustees on 5th August
2024. By the end of October 2024, the new Strategic Plan will be communicated to all Staff through 'road
shows., led by the Chief Executive, at the various projects within IMPAKr.
Value for mone
IMPAKT Housing 81 Support's objective is to promde social housing accommodation and 5UPPOrt services to
meet the needs of its residents. The key driver is to achieve a balance between reasonable cost and good quality,
Value for money means;
Ensuring effective business planning by setting out at the beginning of each financial year what will be
achieved with money prior to it being spent.
Effectively managing performance to ensure plans are delivered.
IMPAKT Housing & Support measures its value for money in terms of cash and outputsloutcomes in various
ways such as:
Financial retums.
Key performance indicators and benchmarking.
Quality of seNice delivery.
Social benefits to individuals and communities.
Benefits to the organisation and its people.
IMPAKT Housing & Support's value for money strategy is to:
Generate surpluses to maintain a viable organisation, fund the capital programme and to continue to
provide and develop services for service users. both present and future;
Ensure that high levels of service user satisfaction are achieved-
Live up to IMPAKf Housing & Supporfs values in the delivery of Services and value.
13

IMPAicf HOUSING & SUPPORT LTD (REGISTERED COMPANY NUMBER: 02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Value for mone
(continued
As a registered provider of social housing. the value for money objectives over the next three years IS to:
Increase the value and effectiveness of the social housing seNices provided.
Consistently deliver the funding frameV￿rk to ensure that viable social and non-social housing
activities are undertaken.
Work in partnership with otherhousing providers and Cityinvestors to develop funding models, secure
efficiencies andlor take on additional supported housing units under management agreements.
Use volunteers to broaden the range of se￿iceS available.
In consultation with residents. improve housing services to meet their needs.
Over the last year, IMPAKT Housing & Support has continued in its drive to deliver value for money.
Activities that develop the effectiveness of IMPAKT Housing & Support have embraced both governance and
operational improvement, including:
Melric Summa
The Value lor Mo
metrlcs
202>24
Metik I
RelrMestment%
A: New SU
delfvered%-
B.. New su
del￿ered￿-
Gea
EBITDA MRI Intetest Cover
HEadlne soclal ￿l￿5￿n
C+St
tln
Mar
13%
Cost Chaln EINcle
Cost chaln EIFectlver*ss
Cost Chaln EfferI￿ene$S
Cost Chln Effi¢ler
Cost C￿1Th Effirlpn¢
Cost tholn EtoTh)m
Cost thalTr EfflclenE
Cost (hèln Efll¢len¢
Metrk 2
Soclal hjusl
NoTrsocl•llYJ¥
nlts
Metrlc 3
Metr1¢ 4
Metrlc 5
152%
socl•l husl let
o¥erall
Metd¢ 6
Metric 1 Reinvestment:
M•85ur•m•nt OIVIM Cost Chaln- Effkloncy
2023.24
DeVel0prr￿tOf N•w wokwiles ITotsl ￿uSIn6F￿pIr￿85}
+Newly bullt proFthes acqulred (Total b)usln8propertks)
+Works to ExLElln8 rfotsl wopertlesl
+£ap4tallsed Inte￿$t(lots1 h)usln8properttes)
+sc￿me$ com￿ete￿ (total ￿U$l￿8 propert1•51
619 504
0￿[ded by.
TanBlt4e Ilxedassets: Hou51rg wu￿rtIeS atcost (Current perfod)
Tal￿￿10 Ilxedassets: Houslrkg WDP*rtles atvaluatlon Icwrentperfod)
17
Motrfc l. P•lnv•Jtmont %
12.9%
14

IMPAKT HOUSING & SUPPORT LTD
REGISTERED COMPANY NUMBER: 02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Metric 2 New Su
l Delivered:
AIIohlJb*
Lr*cO￿ HOm¢¢)xnE
Metric 3 Gearin
M••suNm•nt ofvfm CO￿ Ch•ln- EffFekncv
2023.24
Sl¥)rt-tsrm loaTrJ
Lo￿-te{M lo4
less cash & c8$heqthTalents
n0lmtso￿d to youp wvJertalJry
Flnance Lease oblFe4tl¢y
2 493 831
Tanlbte Ifxed assets.. Hovslr6 prO￿rI1•$It cost {¢ur(•nt FeTlodl
T•nOblg Itxed •ss¢ts: Hou51rg properues at valuatton Icwmnt ￿rIDdl
4 786 917
Metric 4 - Earnin
s before Interest. Tax. De
reciation, Amortisation. Ma
orRe
alrs
Metrk 4- Earnlnp before lrterest, faK Depretlatlon. ArwJrtbètk*Th. Major Repalrs
OperatlngSurplus/ Idefklt)
£63
19
lessyln I Ilossl on dlsposal of fixed assets (hous1￿ propertles)
add Amorttsed govern￿￿nt grant
less Government 4ronlstaken to Income
add Interest recelvable
less capltèlbed mafvr Rpalrs ex￿ndIt￿￿ for perh)d
add total dttpreclalfv)n chafee for peFlod
£45 473
£45 473
1rterestcap￿0ll5ed (ln ￿rIDdl
Interest payable Iln perk>dl
flnanclTr8tostsUn Fertodl
£195652
£4
18
EBITDA MRI Interest cover %
152%
15

IMPAicf HOUSING & SUPPORT LTD
REGISTERED COMPANY NUMBER: 02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Metric 5 Social Housin
Cost:
Mea5wem¢N ofV1MC05tC￿￿EtQn0rny
eDJO
ManayMen¢￿$ts
Se1￿(e (harv t051S
Rouilm Malnt¢narK• costs
PlamedMaI￿th•nC¢ Costs
lorRepalF5EypeNliwe
C3rAta115¢dMalor Repa[￿ E¥pOr￿lI￿le
oihei150ci4lh04jln8leith￿(o5ES
Develorffjeni ¥trb4ce5 lope¥aliTrBsypetyliurel
Commu¢ytyl￿IlMJ0U1ho0￿X￿IC¢s (Operatirryex￿ThhEUleI
oihersoclal ￿￿￿n8￿¢t￿lIje$-. char8•sfow w•o¥i$eMc4s lop•Jyl
E947
£7
£159
É341
Éi
08
We•varHDu*(wai$l
Comerslon¢ lurats)
TheFoyor lurltsl
iknden F*)u5e I￿1$)
st.Geor8e$HouM
andHous¢ lurlts)
gjworled Lod4n
PeierF￿r0￿ Htsth
lu￿n$TAc￿2 nais
LuionWPPFlaii
Total Ur115
29
25
16
78
io
210
Metrlc 6 0
eratln
Mar
in:
MwiUT•M•nlolVIMCo￿ Chth. EWkl•ny. 202>24
&Or*ralJreMor8kn ¢ty*riln
Ix
16

IMPAicf HOUSING e4 SUPPORT LTD IREGISTERED COMPANY NUMBER: 02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Value for mone
continued):
IMPAKT Housing & Support's on-going commitment to value for money and continuous improvement will
remain a key priority given the challenges to income revenue that every social housing provider faces and the
requirement to keep service users at the heart of the decision making.
Specific on-going activities include".
Performance management of outcomes and costs.
Responding to seNices users need.
Sustaining high occupancy with good rent levels of collection.
Responding to reduced commissioner funding levels.
Investing in the culture and values to maximise IMPAKf Housing & Support's potential, value for money
and continuous improvement.
In conjunction with IMPAKT Housing & Support's strategic objectives, we will build our foundation on value for
money, continuous improvement together with efficiency developments.
17

IMPAI(r HOUSING & SUPPORT LTD (REGISTERED COMPANY NUMBER: 02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
External Influences:
We are a charity delivering community services; IMPAKT Housing & Support is influenced by Government
policies towards social housing, welfare and voluntary sectors. We are regulated by Homes England which takes
precedence for all areas of our operation over the Charity Commission. which monitors its charitable activity.
The Trustee Board agreed its strategic objectives with a view to maintaining the financial health, on-going
relevance and viability of each area as well as ensuring IMPArf Housing & Support's community impact,
The charitable company certifies compliance with the Govemance and Financial Viability standard during the
ourse of the year under review, and up to the date of approval of the financial statements. Trusted Charity
Mark wa5 re-accredited in 2023 and continues to be an integral part of our internal Quality Management system,
thus ensuring funders, stakeholders and the wider community that as an organisation we have sound
governance, robust policies and effective monitoring in place, vAiich gives confidence we are a well-run
organi5ation.
Structure, Governance and Management
Governin
Document:
IMPAKT Housing & Support is a charitable company limited by guarantee, incorporated in January 1989 and
registered a5 a charity in January 1989. The company was established under a Memorandum of Association
which established the objects and powers of the charitable company and is governed under its revised Articles
of Association of January 2020. In the event of the company being wound up members are required to
contribute an amount not exceeding £1.
Recrultment and A olntment of the Mana
ement Board:
The directors of the company are also charity trustees for the purposes of charity law and under the Company's
Articles of Association and are known as members of the Management Board. Under the requirements of the
Memorandum and Articles of Association the members are elected to serve a period of three years, after which
they must be re-elected at the next Annual General Meeting for a further period of three years.
All members of the Management Board give their time voluntsrily and receive no benefits from the charitable
company.
18

IMPAKT HOUSING & SUPPORT LTD
REGisfERED COMPANY NUMBER: 02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Trustee Induction and Trainin
Trusteesldirectors are already familiar with the work of the charitable company. New trusteesldirectors are
required to attend an induction meeting to familiarise themselves with the charitable company and the context
within which it operates. This meeting is jointly led by the Chair of the trustees and the Chief Executive Officer
and covers:
Tru5tee/Director obligations,-
The constitutional and organisational structure;
Financial review;
Current operations
Future plans and objectives
In addition, the charitable company has a commitment to ensure that trustees/directors are supported in their
roles and responsibilities, and they are advised in current best practice and legislation
Risk Mana
ement:
The Management Board has conducted a review ofthe major risks to which the charitable company is exposed.
A risk matrix has been established and services are reviewed on an ongoing basis with the risk matrix being
regularly updated. The Management Board has identified the following key risks and the appropriate
management and mitigation.
Key Risk
Economic conditions
Adverse macroeconomic circumstances that may
result in significant loss of income. increaser in
costs or our failure to achieve our objectives.
Key Management and Mitigation
Sufficient reserves are maintained to contend
with possible financial shocks or deterioration in
the macro-economic climate. Financial budgets
and plans are reviewed against adverse scenarios
to assess the potential impact on cash flows.
Environmental and Zero Carbon Challenge
Failure to meet emerging environmental and zero
carbon challenges in line with sector standards.
There is a range of activity to ensure our new
properties and existing stock continue to satisfy
both the regulatory standards and the
requirements of our residents.
Government policies
Changes to social housing regulatory standards
and welfare policies impact our income, our costs
and our resident's ability to pay.
We are kept informed of the relevant
Govemment policies and requirements along
with emerging sector standards. We have
effective income management processe5 and
Systems to monitor performance.
Health & Safety
Failure to comply with legislation results in death,
serious injury, regulatory investigation and
penalties.
Robust health and safety procedures and systems
are in place. Appropriate staff are trained on a
regular basis. Health & Safety policies and
implementation is overseen by a dedicated
specialist.
19

IMPAKT HOUSING 8t SUPPORT LTD (REGISTERED COMPANY NUMBER: 02337961)
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Key Risk
Financial viability
Ineffective financial planning and management
results in a failure or inability to react to adverse
financial event5 and a breach of a loan covenant.
Key Management and Mitigation
Robust approach to the governance of budget setting
and financial planning for projects.
Comprehensive financial policies and procedures
are in place with appropriate staff trained so that
potential issues are highlighted early.
As and when we take on new service delivery, they will also be added to the risk matrix. The management of
the charitable company have active risk assessment and internal Controls pro￿dureS and have taken all
mitigating actions that have been identified to limit exposure to fraud and other risks. These procedures are
periodically reviewed to ensure they meet the needs of the charitable company.
Or
anlsational Strudure".
IMPAKT Housing & Support Management Board meets quarterly and is responsible for the strategic direction
and policy of the charitable company. At present the Board has five members from a variety of professional
backgrounds relevant to the work of the charitable company. The members of the Management Board are also
the trustees and are appointed by unanimous agreement of the Board.
The Secretary also sits on the Board, but ha5 no voting rights.
A scheme of delegation is in place and dayto day responsibility for the provision oflMPAKT Housing & Support
services rests with the Chief Executive,
The Chief Executive is responsible for ensuring that the organisation delivers the seniices specified and that key
performance indicators are met.
Contribution of Volunteers:
During the year the organisation had 14 volunteers that worked in different departments within the
organisation who all donated their time and expertise. The trustees acknowledge the valuable contribution
made by all its volunteers. Furthermore. the trustees appreciate any monetary donations given by many
organisations, trusts and individuals.
20

IMPAKT HOUSING & SUPPORT LTD (REGISTERED COMPANY NUMBER: 02337961
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Djlembers of the Mana
ement Board:
Members of the Management Board. who are directors for the purposes of company law and trustees for the
purposes of charity law, who setved during the year and up to the date of this report are set out on page 1.
Statement of the Board of Trustees. res
onsibilities in res
ect of
the Re
ort of the Mana
ement Board and the financial statements:
The Management Board are responsible for preparing the Management Report and the financial statements in
accordance with applicable law and regulations.
Company law requires directors to prepare financial ststements for each financial year. Under that law, the
Management Board have elected to prepare the financial statements in accordance with United Kingdom
Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law).
Under company law the Management Board must not approve the financial statements unless they are satisfied
that they gave a true and fair view of the stste of affairs of the charitable company and of the surplus or deficit
of the charitable company for that period.
In preparing these financial statements the Management Board are required to..
Select suitable accounting policies and then apply them consistently,.
Make judgements and accounting estimates that are reasonable and prudent,.
State whether applicable UK Accounting Standards have been followed, subject to any material
departures disclosed and explained in the financial statements;
Prepare the financial statements on the goin9 concern basis unle55 it is inappropriate to presume that
the company will continue in business.
The Management Board are responsible for keeping adequate accounting records that are sufficient to show
and explain the charitable company's transactions and disclose with reasonable accuracy at any time the
financial position of the charitable company and to enable them to ensure that the financial statements comply
with the Companies Act 2006, the Housing and Regeneration Act 2008 and the Accounting Direction for Private
Registered Provider of Soaal Housing 2022. The Management Board are also responsible for safeguarding the
assets of the charitable company and hence for taking reasonable steps for the prevention and detection of
fraud and other irregularities.
Each of the persons who is a director of IMPAKT Housing & Support Ltd at the date of approval of this report
confirms that..
1. So far as the director is aware, there is no relevant audit information of which the charitable company's
auditors are unaware; and
2. The director has taken all the steps that helshe ought to have taken as a director in order to make
themselves aware of any relevant audit information and establish the charitable company's auditors
are aware of that infomiation.
21

IMPAKf HOUSING & SUPPORT LTD
REGISTERED COMPANY NUMBER: 02337961)
REPORT OF THE MANAGEMENT BOARD
FOR THE YEAR ENDED 31 MARCH 2024
Auditors:
A proposal to appoint Rawlinson Pryde Ltd as auditors to the charitable company will be put forward at the
forthcoming Annual General Meeting.
Approved by the Management Board on 30 September 2024 and signed on its behalf by:
Paul Hunt
Cornpany Secretary

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
IMPAI￿ HOUSING & SUPPORT LTD
Opinion
We have audited the financial Statements of IMPAKT Housing & Support Ltd (the 'charitable company,) for the
year ended 31 March 2024 which comprise the Statement of Comprehensive Income, the Statement of Changes
in Reserves, the Statement of Financial Position, the Statement of Cash Flows and Notes to the financial
statements, including a summary of significant accounting policies. The financial reporting framework that has
been applied in their preparation is applicable law and United Kingdom Accounting Stsndard5 (United Kingdom
Generally Accepted Accounting Practice).
In our opinion the financial ststements:
give a true and fairviewof the state of the charitsble company's affairs as at31 March 2024and ofits incoming
resources and application of resources. including its income and expenditure, for the year then ended,.
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practi￿,.
have been prepared in accordance with the requirements of the Companies Act 2006, the Housing and
regeneration Act 2008 and the Accounting Direction for Private registered providers of Social Housing 2022.
Basis for opinion
We conducted our audit in accordance with International Standards on Auditing (UK) IISAS (UK)) and applicable
law. Our responsibilities under those standards are further described in the Auditors. responsibilities for the audit
of the financial statements section of our report. We are independent of the charitable company in accordance
with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the
FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these
requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a
basis for our opinion.
Conclusions relating to going concern
In auditing the financial statements. we have concluded that the trustees. use of the going concern basis of
accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncertainties relating to events or
conditions that, individually or collectively. may cast significant doubt on the charitable company's ability to
continue as a going concem for a period of at least twelve months from when the financial statements are
authorised for issue.
Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the
relevant sections of this report.
other information
The other information comprises the information included in the Annual Report, other than the financial
statements and our Report of the Independent Auditors thereon. The trustees are responsible for the other
information contained within the Annual Report.
Our opinion on the financial statements does not c¢)ver the other information and. except to the extent otherwise
explicitly stated in our report. we do not express any form of assurance condusion thereon.
23

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
IMPAKf HOUSING & SUPPORT LTD
In connection with our audit of the financial statements, our responsibility is to read the other information and,
in doing so, consider whether the other information is materially inconsistent with the financial statements or our
knowledge obtained in the audit or otheTWiSe appears to be materially misstated. If we identify such material
inconsistencies or apparent material misstatements, we are required to determine whether there is a material
misstatement in the financial ststements themselves or a material misstatement of the other information. If,
based on the work we have performed, we conclude that there is a material misstatement of this other
information. we are required to report that fact. We have nothing to report in this regard.
Opinions on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit:
the information given in the Report of the Management Board, including the Strategic Report, for the financial
year for which the financial statements are prepared is consistent with the financial statements,. and
the Report of the Management Board, including the Strategic Report, has been prepared in accordance with
applicable legal requirements.
Matters on which we are required to report by exception
In the light of the knowledge and understanding of the charitable company and its environment obtained in the
course of the audit, we have not identified material misstatements in the Report of the Management Board and
the Strategic Report.
We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to
report to you if, in our opinion:
adequate accountin9 records have not been kept or returns adequate for our audit have not been received
from branches not visited by us,. or
the financial statements are not in agreement V•ith the accounting records and returns; or
certain disclosures of trustees, remuneration specified by law are not made: or
we have not received all the information and explanations we require for our audit.
Responsibilities of trustees
As explained more fully in the Statement of Trustees, Responsibilities, set out on page 21, the trustees Iwho are
also the directors of the charitable company for the purposes of company lawl are responsible for the preparation
of the financial statements and for being satisfied that they give a true and fair view, and for such internal control
as the trustees determine is necessary to enable the preparation of financial ststements that are free from
material misstatemenL whether due to fraud or error.
In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability
to continue as a going concern. disc105ing. as applicable, matters related to going concern and using the going
concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease
operations, or have no realistic alternative but to do so.
Auditor's responsibilities for the audit of the financial Statements
We have been appointed under the Companies Act 2006, section 144 of the Charities Act 2011 and section 136
of the Housing and Regeneration Act 200& and report in accordance with those Act5.
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free
from material mi5Statement. whether due to fraud or error. and to issue a Report of the Independent Auditors
that includes our opinion.
24

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
IMPAKT HOUSING & SUPPORT LTD
Reasonable assurance is a high level of assurance. but is not a guarantee that an audit conducted in accordance
with ISAS (UK) will always detect a material misstatement when it exists. Misstatements can arise froTn fraud or
error and are considered material if. individually or in the aggregate, they could reasonably be expected to
influence the economic decisions of users taken on the basis of these financial statements.
Extent to which the audit was capable of detecting irregularities, including fraud
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures
in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities,
including fraud. The extent to which our procedure5 are capable of detecting irregularities, including fraud is
detailed below:
As part of designing our audi( we determined materiality and assessed the risks of material misstatement in the
financial statements, including how fraud may occur, by enquiring of management of it5 own consideration of
fraud. In particular, we looked at where management made subjective judgements, for example in respect of
significant accounting estimates that involved making assumptions and considering future events that are
inherently uncertain. We also considered potential financial or other pressures, opportunity and motivations for
fraud. As part of this discussion, we identified the internal controls established to mitigate risks related to fraud
or non-compliance with laws and regulations and how management monitor these processes. Appropriate
procedures included the review and testing of manual journals and key estimates and judgements made by
management.
We gained an understanding of the legal and regulatory framework applicable to the charitable company and
the environment in which it operates, drawing on our broad sector experience, and considered the risk of acts
by the charitable company that were contrary to these laws and regulations, including fraud. We focused on
laws and regulations that could have a direct impact and give rise to a material mi5Statement in the financial
statements, including, but not limited to. the Companies Act 2006, Charities Act 2011, the Housing and
Regeneration Act 2008, the Accounting Direction for private registered Providers of Social Housing 2022 and
equivalent local laws and regulations, including tax compliance regulations. Significant laws and regulations that
have an indirect impact on the financial statements, include. but are not limited to. the Health and Safety at Work
Act 1974 and the Regulator of Social Housing regulatory standards (both Consumer and Economic standards).
We made enquiries of management with fegards to compliance with the above laws and regulations and
corroborated any necessary evidence to relevant information, for example, minutes of the Management Board
meetings, legal reports provided to the Management Board and correspondence between the charitable
company and its solicitors.
However. it is the primary responsibility of managemenL viith the oversight of those charged with governance,
to ensure that the charitable company. s operations are conducted in accordance with the provisions of laws
and regulations and for the prevention and detection of fraud.
We completed audit test sample reviews with a focus on the income, expenditure and bank balances throughout
the period to ensure that activities were supported, and were in line with the charitable company. s rules, policies
and procedures. Any unusual findings were raised viith the Management Board for further investigation.
25

REPORT OF THE INDEPENDENT AUDITORS TO THE MEMBERS OF
IMPAI(r HOUSING & SUPPORT LTD
Our tests included agreeing the finanaal statements disclosures to underlying supporting documentation and
enquiries with management.
We did not identify any key audit matters relating to irregularities, including fraud. As in all of our audits, we also
addressed the risk of management override of internal controls and completeness of revenue as these are areas
where the financial statements can be most susceptible to material misstatements due to fraud. Audit procedures
performed included, but were not limited to, testing journal and other adjustments, evaluating the business
rationale in relation to any significant. unusual transaction5 and any transactions entered into outside the normal
course of business and performing tests of detail on revenue recognised in the financial year and subsequent to
the financial year end. Our audit engagement team also performed an evaluation as to whether there was
evidence of bias by the Management Board that represented a risk of material misstatement due to fraud.
Our audit procedures were designed to respond to risks of material misststement in the financial statements,
recognising that the risk of not detecting a material misstatement due to fraud is higher than the risk of not
detecting one resulting from error, as fraud may involve deliberate concealment by, for example, forgery.
misrepresentations or through collusion. There are inherent limitations in the audit procedures performed and
the further removed non-compliance with laws and regulations 15 from the events and transactions reflected in
the financial statements, the less likely we are to become aware of IL
A further description of our responsibilities for the audit of the financial statements is located on the Financial
Reporting Council's website at: www.frc.or
-uk/auditorsres
onsibilities. This description forms part of our Report
of the Independent Auditors.
Use of our report
This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part
16 of the Companies Act 2006 and section 137 of the Housing and Regeneration Act 2008. Our audit work has
been undertaken so that we might state to the charitable company's members those matters we are required to
state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do not
accept or assume responsibility to anyone other than the charitable company and the charitable company's
members as a body. for our audit worl for this report, or for the opinions we have formed.
David Rawlinson FCA FCCA (Senior Statutory Auditor)
Rawlinson Pryde Limited
Chartered Accountants and Statutory Auditors
Argent House
5 Goldington Road
Bedford
Bedfordshire
MK40 3JY
Date.. 30 September 2024
26

IMPAKT HOUSING & SUPPORT LTD
STATEMENT OF COMPREHENSIVE INCOME
INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2024
31.3.24
31.3.23
Notes
Turnover
Operating costs
Other operating income
16
5.708.666
4,871,279
(5.357,547) (4,620,232)
Operattng Surplus
351,119
251,047
Donations
Interest receivable
Loss on disposal of fixed assets
Interest payable
439
3,703
10,931
20.969
(200.785)
(107.823)
10
(117,230)
Surplus for the year
63,919
148,451
Total comprehensive income foy the year
27
63,919
148,451
The financial statements were approved and authorised for issue by the Board on 30 September 2024 and were
signed on its behalf by..
D Maggs-
rustee
S Bean - Trustee
The notes form part of these financial statements
27

IMPAKT HOUSING e4 SUPPORT LTD
STATEMENT OF CHANGES IN RESERVES
AT 31 MARCH 2024
Income &
Restricted
Expenditure Reserve Reserve
TOTAL
At 1 April 2022
Surplus/Deficit from Statement of
Comprehensive Income
1,391,041
52,166
1.443,207
78.818
69,633
148.451
Total Comprehensive Income
1,469.859
121,799
1,591.658
Transfers
At 31 March 2023
Surplusl(Deficitl from Statement of
Comprehensive Income
1,469.859
121,799
1.591,658
92,152
(28.233)
63,919
Total Comprehensive Income
1,561011
93,566
1,655,577
Transfers
At 31 March 2024
1,562.011
93,566
1,655.577
The notes form part of these financial statements
28

IMPAKT HOUSING 8t SUPPORT LTD
REGISTERED COMPANY NUMBER: 02337961)
STATEMENT OF FINANCIAL POSITION
31 MARCH 2024
31.3.24
31.3.23
Notes
FIXED ASSETS
Tangible assets
18
4.786,917
4,371,136
CURRENT ASSETS
Stocks
19
Debtors: amounts falling due within one year 20
Debtors.. amounts falling due after more than
one year
Cash at bank and in hand
33.042
489.857
28,249
369,008
20
4,275
1.055.153
3,600
1,195,193
1,582.327
1,596.050
CREDITORS
Amounts falling due within one year
21
(721.237)
(735,095)
NET CURRENT ASSETS
861.090
860,955
TOTAL ASSETS LESS CURRENT LIABILITIES
5.648.007
5,232,091
CREDITORS
Amounts falling due after more than one year 22
(3,992,430) (3,640,433)
NET ASSETS
1.655.577
1,591,658
FUNDS
Unrestricted funds
Restricted funds
27
1.562.011
93.566
1,469,859
121,799
TOTAL FUNDS
1.655.577
1,591,658
The financial statements were approved by the Board of Trustees and authorised for issue on 30 September 2024
and were signed on its behalf by..
D Maggs-
S Bean - Trustee
The notes form part of these financial statements
29

IMPAKT HOUSING 8L SUPPORT LTD
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
31.3.24
31.3.23
Notes
Cash flows from operating activities
Cash generated from operations
Interest paid
Finance costs paid
520.391
(195.652)
(4.218)
1,040.915
(112,IM1)
5,189
Net cash provided by operating activities
320.521
934,063
Cash flows from investing actlvities
Purchase of tangible fixed assets
Sale of tangible fixed assets
Interest received
(823,284)
{484,0431
20.969
10,937
Net cash provided by (used in) investing activities
(802.315)
1473,1061
Cash flows from financing activitles
Bank loan repayments in year
New bank loans
Loans redeemed
Capital repayments on finance lease5
(49.095)
400,000
(97,202)
65,000
{415,0001
(3,0401
(9.151)
Net cash (used in)/provided by financing activities
341,754
1450,242)
Change in cash and cash equivalents in
the reporting period
Cash and cash equivalents at the
beginning of the reporting period
(140,040)
10,715
1.195.193
1,184,478
Cash and cash equivalents at the end of
the reporting period
1.055.153
1,195,193
The notes form part of these finanaal statements
30

IMPAKT HOUSING e4 SUPPORT LTD
NOTES TO THE STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
RECONCILIATION OF NEf INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES
31.3.24
31.3.23
Net income for the reporting period (as per the Statement of
Financial Activities)
Adjustments for:
Depreciation charges
Loss on disposal of fixed assets
Interest received
Interest paid
Finance costs
Government grants utilised in the year
Increase in stocks
{Increase)/decrease in debtors
Increase in creditors
63,919
148,451
206,718
200.785
(20.969)
195,652
4,218
{45.473)
(4.793)
(121,524)
41.858
177,786
(10,937)
112.041
15,189)
{40,1711
18,881 }
116,781)
684,596
Net cash provlded by/ (used in) operations
520.391
1,040,915
ANALYSIS OF CHANGES IN NET DEBT
At 1.4.23
Cash flobvs
Non-cash
At 31.3.24
Cash and cash equivalents
Cash at bank
and in hand
Cash equivalents
1,195.193
(140,040)
1,055.153
1,195.193
(140.040
1,055,153
Borrowings
Finance leases
Debts falling due
within one year
Debts falling due
after one year
{17.100)
7,949
(9.151)
(96,928)
(16.100)
(112.928)
(2,045.998)
(334.908)
(2.380,903)
(2.160,026)
(342.959)
(2.502.982)
Total
(964.833)
(482.999)
(1,447.829)
31

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES
General Information and basis of preparing the financial statements
IMPAKT Housing & Support Ltd is a company limited by guarantee incorporated in England and Wale5, a
registered charity and a Registered Provider of Social Housing in UK. The company's registered number
and registered Offi￿ address can be found in the Report of the Management Board.
The nature of IMPAKT Housing & Support Ltd 's operations and principal activities can also be found in
the Report of the Management Board.
IMPAKT Housing & Support Ltd, constitutes a public benefit entity as defined by FRS 102,
The financial statements have been prepared in accordance with applicable accounting standards
including Financial Reporting Standard 102 The Financial Reporting Standard Applicable in the UK and
Republic of Ireland IFRS 102), the Statement of Recommended Practice for Social Housing Providers 2018,
and with Accounting Direction for private providers of social housing in England 2022. The financial
statements are also prepared under the requirements of ihe Housing and Regeneration Act 2008 and the
Companies Act 2006 and also in accordance with the Charities SORP {FRS 102) Accounting and Reporting
by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 102)
(effective 1 st January 2019) where it is not superseded by the Housing SORP 2018.
The financial statements have been prepared on a going concern basis under the historical cost
convention.
The financial statements have been prepared in pound Sterling (£) which is the functional currency of the
charity and rounded to the nearest pound.
The significant accounting policies applied in the preparation of these financial statements are set out
below, These policies have been consistently applied to all years presented unless otheNise stated.
Going concern
The Board has reviewed the charity's activities and financial position, together with factors likely to affect
the future development. The budgets and cash flow forecasts for future activities were reviewed and along
with the charitable company's existing free reserves it is reasonable to expect the charitable company to
have adequate resources to continue in operation for the foreseeable future. Accordingly, the trustees
consider it appropriate for the financial statements to be prepared on the going concern basis of
accounting.
32
continued...

IMPAKt HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES - continued
Income
Income is recognised on a receivable basis.
Income includes housing rental (including lodgings) and support seNices. income training contracts,
together with grants, hire charges. fund raising activities and income from sale of upcycled item5.
Rental and service charge income receivable in the year is net oflosses from void5.
Income from support and training contracts is recognised by reference to the date at which the service
was fully executed.
Grants are recognised when the charity becomes entitled to the funds and it is probable that the income
will be received and the amount can be measured reliably. Where there is uncertainty as to whether all
the terms and conditions can be met is deferred as a liability until it is probable that terms and conditions
can be met.
Expenditure
Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing
the charity to that expenditure, it is probable that a transfer of economic benefits will be required in
settlement and the amount of the obligation can be measured reliably. Expenditure is accounted for on
an accruals basis and has been classified under headings that aggregate all c05t related to the category.
Where costs cannot be directly attributed to particular headings, they have been allocated to activities on
a basis consistent with the use of resources.
Allocation and apportionment of cost¥.
Central costs have been allocated to activitie5 andlor projects on a usage basis determined by the trustees.
Taxation
The charity is exempt from corporation tax on its charitable activities.
Estlmation uncertainty
The management board is of the opinion that there are no areas of material estimation uncertainty in
preparing the accounts which would be likely to give rise to a material adjustment to the carrying value
of the assets and liabilities within the next financial year.
Judgements
No judgements (apart from those involving estimates) have been made in the process of applying the
above accounting policies.
33
continued...

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES - continued
Tangible fixed assets
Tangible fixed assets (including social housing properties) are stated at cost less accumulated
depreciation. Cost includes costs directly attributable to making the asset capable of operating as
intended such as the cost of acquiring land and buildings development costs. interest charges on loans
during the development period and expenditure on improvements. Expenditure on improvements will
only be capitalised when it results in incrementsl future benefits such as increasing rental income, reducing
maintenance costs or resulting in significant extension of the useful economic life of the property.
Housing properties:
Housing properties are available for rent and are stated at cost. The cost of these properties including
identified components of the properties includes the folloviing:
directly attributable development costs and
expenditure incurred in replacing identified components of the properties.
No depreciation is provided on freehold land.
Other tangible fixed assets:
Depreciation is calculated to write off other tangible fixed assets over their estimated useful lives as
follows..
Freehold property
Improvements to freehold property
Improvements to short leasehold property
Fixtures and Fittings
Motor Vehicles
2% per annum on cost
20% per annum on cost
20% per annum on cost
10-33% per annum on cost
20% per annum on cost or over the period of the lease
Stocks
Stocks are valued at the lower of cost and net realisable value, after making due allowance for obsolete
and slow-moving item5.
34
continued...

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS- continued
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES - continued
Fund accounting
Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the
trustee&
Major Repairs and Development Fund:
The charity appropriates funds to a major repairs reserve to cover future major repairs expenditure on
housing properties in so far as the major repairs. expenditure is not eligible for grants from Homes
England or local authorities.
Restricted funds can only be used for particular restricted purposes within the objects of the charity.
Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes,
Designated funds are set up when specific projects are identified and the board wishes to set aside monies
for their completion or where the board wishes to identify expenditure against monies raised through
certain fund-raising events.
Further explanation of the nature and purpose of each fund is included in the notes to the financial
statements.
Hire purchase and leasing commitments
Assets obtained under hire purchase contracts or finance leases are capitalised in the Statement of
Financial Position. Those held under hire purchase contracts are depreciated over their estimated useful
lives. Those held under finance leases are depreciated over their estimated useful lives or the lease term,
whichever is shorter.
The interest element of these obligations is charged to the Staternent of Financial Activities over the
relevant period. The capital element of the future payments is treated as a liability.
Rentals paid under operating leases are charged to the Statement of Financial Activities on a straight-line
basis over the period of the lease.
Assets acquired under finance leases are capitalised and depreciated over the shorter of the lease term
and the expected useful life of the asset. Minimum lease payments are apportioned between the finance
charge and the reduction of the outstanding lease liability using the effective interest method. The related
obligations, net of the future finan￿ charges, are included in creditors.
Rentals payable and receivable under operating leases are charged to the Statement of Financial Activities
over the period of the lease.
35
continued...

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES - continued
Pension cost5 and other post-retirement benefits
A defined contribution scheme is in place for some employees of the charitable company which is
provided by Scottish Life. The majority of employees, and most new employees, are offered membership
of a Royal Guardian Exchange managed workplace pension scheme. Contributions are charged to the
income and expenditure account in line with salary payment recognition.
Gifts and non-exchange transactions
Acquisitions that a￿ in substance a gift of one business to anotherwhere the substance ofthe transaction
is gifting the control of one entity to another are accounted for as non-exchange transactions in
accordance with the SORP. The fair value of the gifted recognised assets and liabilities are recognised as
a gain or loss in the ststement of financial activities in the year of the transaction.
Donated land
Donated land which is unconnected with any intended development is measured at current value and
recognised in turnover with other donations, where the donation 15 from a non-public body and as a
government grant where it Is from a public body.
Where land is donated or transferred at a price les5 than its open market value, or where it has been
donated as part of a development scheme, it is included at its current value on the date it is received. The
difference between the current value and the transfer price of land transferred from central or local
government or other public authorities is treated as a govemment grant. Where land is donated or
transferred by a non-public body the difference 15 recognised in turnover.
Donated goods and volunteer services
IMPAKT Housing & Support Ltd receives donated goods for the following purposes:
1) Sale in our charity shop for the purpose of raising charitable funds..
21 Use in the production of upcycled goods for sale in our shop, for the purpose of raising charitable
funds;
3) Food supplies which are distributed to beneficiaries at no cost.
Donated goods are not valued on re￿IPt, or held as 'stock" in the financial statements.
Costs incurred in bringing the donated goods to sale are charged to operating costs in the Statement of
Comprehensive Income, as incurred.
The value of services provided by volunteers is not incorporated into these financial statements.
36
continued...

IMPAi(r HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES - continued
Works to existing housing properties
Expenditure on existing housing properties is capitalised when it is either capable of generating increased
future rents, extends their useful economic lives or significantly reduces future maintenance costs. All
other expenditure in respect of general repairs to the housing stock is charged to the income and
expenditure accounts as it is incurred.
Government grants
Grants are recognised at the fair value of the asset received or receivable. Government grants are
accounted for using the accruals model. The difference between the fair value of the grant and the
consideration is recognised a5 a liability and amortised over the useful economic life of the grant. The
amortisation is recognised within income.
Government grants received as a contribution to revenue expenditure are recognised in the statement of
comprehensive income on a systematic basis over the period in which the landlord recognises the related
costs of which the grant is intended to compensate. The related expenditure is included under operating
costs. Grants are recognised in the ￿me period as the related expenditure provided the conditions for
receipt have been satisfied and there is reasonable assurance that the grant will be received.
Impalrment
Assets not measured at fair value are reviewed for any indication that the asset may be impaired at each
balance sheet date. If such indication exists the recoverable amount of the asseL or the asset's cash
generating unit is estimated and compared to the carying amount. Where the carrying amount exceed5
its recoverable amount. an impairment loss is recognised in the Statement of Financial Activities unless
the asset is carried at a revalued amount where the impainnent loss is a revaluation decrease.
Flnancial Instruments
Financial instruments are classified and accounted for according to the substance of the contractual
arrangemenL as either financial assets or equity. An equity instrument is any contract which evidences
residual interest in the assets of the company after deduction of any liabilities.
Basic financial instruments are initially recogni5ed at the transaction price unless the arrangement
constitutes a financing transaction. Transaction price should also include transaction costs: transaction
cost5 are those costs that are directly attributable to the acquisition of the debt instrument.
If an arrangement constitutes a financing transaction it is measured at the present value of the future
payment5 discounted at a market rate of interest for a similar debt instrument. The present value of a
financial asset or financial liability that is repayable on demand is equal to the undiscounted cash amount
expected to be paid or received.
On subsequent measurement basic financial instruments are recognised at amortised cost. Amortised cost
is calculated at the undiscounted amount expected to be paid or received for basic financial instruments
payable or receivable within one year.
37
continued..

IMPAKT HOUSING e4 SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
STATEMENT OF FINANCIAL ACTIVITIES
31.3.24
Total
funds
31.3.23
Total
funds
Unrestricted
funds
Restricted
funds
Notes
INCOME AND ENDOWMENTS FROM
Donations and legacies
439
439
3.703
Charitable activities
Housing and supported cost5
Trading
Non-housing
Other trading activities
Investment income
5,113,104
135,686
162.643
26.937
268,801
5,275.747
162,623
268.801
1,495
20,969
4.426,457
102,968
335,249
6,605
10,931
1,495
20,969
Total
5.271,693
458.381
5.730,074
4,885.913
EXPENDITURE ON
Raising funds
1,336
Charitable activities
Housing and supported costs
Trading
Non-housing
4.815,142
357.456
6.943
334.918
40,166
111,530
5.150,060
397.622
118.473
4,286,369
315,403
134,354
Total
5,179.541
486,614
5,666.155
4,737,462
NET INCOME
92.152
(28,233)
63.919
148,451
Internal transfer of funds
27
Net movement in funds
92.152
(28.233)
63,919
148,451
RECONCILIATION OF FUNDS
Total funds brought forward
1.469.859
121.799
1,591.658
1,443,207
TOTAL FUNDS CARRIED FORWARD
1,562.011
93.566
1.655,577
1,591,658
38
continued...

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
STATEMENT OF FINANCIAL ACTIVITIES - continued
Comparatives for the Statement of Financial Activities
Unrestricted Restricted
funds
funds
Total
funds
INCOME AND ENDOWMENTS FROM
Donations and legacies
3,703
3,703
Charitsble activities
Housing and supported costs
Trading
Non-housing
Other trading activities
Investment income
4,272,615
71,847
188,430
6.605
10,931
153,842
31,121
146,819
4,426.457
102,968
355,249
6,605
10,931
Total
4,554,131
331.782
4,885,913
EXPENDITURE ON
Raising funds
1,336
1,336
Charitable activities
Housing and supported costs
Trading
Non-hou5ing
4,102.629
290,865
80,483
183,740
24,538
53,871
4,286,369
315,403
134,354
Total
4,475.313
261149
4,737,462
NET INCOME
78,818
69,633
148,451
Internal Transfer between fvnds
Net movement in funds
78.818
69,633
148.451
RECONCILIATION OF FUNDS
Total funds brought forward
1,391,041
52,166
1,443,207
TOTAL FUNDS CARRIED FORWARD
1.469,859
121.799
1,591,658
39
continued.

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
DONATIONS AND LEGACIES
31.3.24
31.3.23
Donations
439
3,703
OTHER TRADING ACTIVITIES
31.3.24
31.3.23
Fundraising events
Electricity and laundry income
Key token income
Government Apprentice scheme income
Other income and trading activities
392
445
243
90
4,177
1,793
960
1,495
6,605
INVESTMENT INCOME
31.3.24
31.3.23
Deposit account interest
20.969
10,931
INCOME FROM CHARITABLE ACTIVITIES
31.3.24
31.3.23
Activity
Housing and supported costs
Housing and supported costs
Room charges
Rent- Supported lodgings
General counselling and support:
Supporting People
Housing and supported costs
Lodgings
Housing and supported costs
Grants
Housing and supported costs
Social Housing Grant
Housing and supported costs
Local Authority SUPPOrt contracts - other Housing and supported costs
Grants
Trading activities
Sale of donated goods
Trading activities
Interiors/Pre-loved sales e4 seNices (non- Trading activities
donated)
Grants
Other trading income (Note 4)
Investment income (Note 5)
4.187,251
52,985
3,687,858
56,091
178.780
29,953
162,643
45.473
618.662
26.937
68.840
66.846
178,291
29,872
40,071
434,174
56,326
46,642
Non-housing
Other trading activities
268.801
1,495
20.969
5,729.635
335,249
6,605
10,931
4,882,210
40
continued...

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
INCOME FROM CHARITABLE ACTIVITIES- contlnued
Included in the figures for ￿rants-. above. are amounts received under both national and local
government initiatives, as follows:
31.3.24
31.3.23
National government
Local government
123,404
198,582
121,835
85,210
321.986
207,045
RAISING FUNDS
Raising donations and legacies
31.3.24
31.3.23
Fundraising event costs
1,336
CHARITABLE ACTIVITIES COSTS
Support
costs
(See note 9)
Dlrect COSts
Totals
Housing and supported costs
Trading activities
Non-housing
4,791.343
355.264
5.434
23,799
2,192
1,509
4.815,142
337,456
6,943
4,714.152
27,500
5.179,541
Included in the above are charges for Interest payable, a5 follows:
31.3.24
31.3.23
Mortgage interest
Finance charges (NPV) vehicles
Other interest
195,652
(4,218)
112,041
5,189
191.434
117,230
41
continued...

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
SUPPORT COSTS
Governance costs
31.3.24
31.3.23
Housing and supported costs
Trading activities
Non-housing
23.799
1,509
2,192
19,017
1,206
1,751
27.500
21,974
10. NET INCOME/(EXPENDITURE)
Net incomel(expenditure) is stated after chargingl(crediting)'.
31.3.24
31.3.23
Auditors, remuneration
Auditors, remuneration for non-audit work
Depreciation - owned assets
Depreciation - assets on hire purchase contracts and finance leases
Other operating leases
Loss on disposal of fixed assets- see note 30
Bad debts
15.620
11,880
199.828
6.890
981.353
200,785
16,066
12,674
9,300
166,451
11,335
928,796
42
continued...

IMPAKf HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL sfATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
11. BOARD AND KEY MANAGEMENT PERSONNEL REMUNERATION AND BENEFITS
The aggregate remuneration for the key management personnel, which includes the Executive
team. charged in the year is:
31.3.24
31.3.23
Key management peTsonnel remuneration
Key management personnel pension contributions to money purchase
scheme5
251.035
5,292
258,179
5,714
256.327
263,893
The Chief Executive was a member of the national YMCA'S pension scheme until August 2016. He was an
ordinary member ofthe pension scheme and no enhanced or special terms apply.The charitable company
does not make any further contributions to an individual pension arrangement for the Chief Executive.
During the year, the aggregate compensation for loss of office of key management personnel was £nil
{2023 £nil).
Board members and Executive Directors
The Directors of the company, for the purpose5 of this note, are those appointed under Company Law.
This includes the Chief Executive and certain members of the Executive team. Some directors. appointed
under Company Law, are also Trustees of the Charity. Trustees, roles are not remunerated.
Dlrectors, remuneiation..
31.3.24
31.3.23
Aggregate emoluments paid to Directors
Social security costs
Other pension costs
180,855
22,451
1,985
139.547
10,168
837
205.291
150,552
Total number of paid directors
Total number of directors in money purchase pension scheme
43
continued...

IMPAicf HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
11.
BOARD AND KEY MANAGEMENT PERSONNEL REMUNERATION AND BENEFITS - continued
Trustees, remuneration and expenses
Some Directors, appointed under Company law, are also Trustees of the charity. Trustee roles are not
remunerated, therefore consideration paid to the Tnjstees for performing their roles during the year was £nil (2023:
£nil).
31.3.24
31.3.23
Trustees, expenses
The Chief Executive and the Director of Finance and Resources received expenses in the normal course of
their employment.
continued...

IMPAicf HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
12. STAFF COSTS
31.3.24
31.3.23
Wages and salaries
Social security Costs
Other pension costs
1,832.899
178.775
34.182
1,830,957
173,600
32,893
2.045.856
2,037.450
The average monthly number of employees during the year was as foll0v￿.
31.3.24
31.3.23
Management
Administration
Housing and support
Domestic Abuse support
Trading
Training
Maintenance
Fundraising
Re-cycling
24
23
14
18
10
77
74
The number of employees whose employee benefits (excluding employer pension costs) exceeded
£60,000 was..
31.3.24
31.3.23
£110,001- £120.000
£100,001 £110,000
£90,001- £100.00
£80,001- £90,000
£70,001- £80,000
£60,001- £70,000
The full-time equivalent of employees at 31 March 2024 was 74 (2023: 64). The calculation of full-time
equivalent is based on a person working five days a week for a full 12 months.
£49,247 (2023.. £47.709) of gross salaries and £nil (2023.. £nil) of employees National Insurance has been
capitalised. as these costs relate to the internal maintenance department whilst making improvements to
properties. The above staff costs are shown Gross of these amounts.
45
continued...

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
13. INCOME FROM LEThINGS
31.3.24
31.3.23
Hostel rents receivable excluding service charges
Service charges
4.158,005
121.958
3,611,086
113,172
Total hostel rents receivable
Hostel rent losses voids
4.279.963
(39,727)
3,724,258
{36,400)
Total hostel rents receivable
Supported lodgings - rents receivable
4.240,236
52.986
3,687,858
56,091
Total rents receivable
4.293.222
3,743,949
During the year the charitable company had 210 room5 available (2023: 210 rooms available). It also had
5 supported lodging bed spaces (2023: 8). The total number of Housing properties from which the income
is derived is 21 (2023.. 21).
14. SURPLUSI(DEFICIT) ON HOUSING
31.3.24
31.3.23
INCOME
Total rents receivable
4,240,236
3,743,949
Support contracts- Housing
Support contracts- Domestic abuse and Refuges
Support contracts- Lodgings
178.780
618,662
29.953
178,291
434,174
29.872
Total support contracts
827,395
642,337
Grants
Social housing grant
162,643
45,473
153,841
40,171
Total charitable income attributable to housing
Other income including donations
5.275.747
1,495
4580,298
6,605
Total income attributable to housing
5.277.242
4.586,903
Costs including allocated overheads (Note 8)
4.815,142
4,286,369
Surplus on housing
462.100
300,534
continued...

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
15. EXPENDITURE ON PROPERTIES
Direct repairs expenditure to social housing properties of £176,89912023: £157,866) was incurred in the
year and charged to the Statement of Comprehensive Income. This excludes allocated overheads including
the wages and salaries of the maintenance department.
Total labour cost of the maintenance department relating to housing properties amounted to £205,426
12023.. £195.130).
16. TURNOVER
31.3.24
31.3.23
Housing and supported activities
Trading activities
Non-housing activities
Other trading activities
5,275,747
162.623
268.801
1,495
4,426,457
102,968
335,249
6,605
Total reported turnover
5.708,666
4,871,279
17. SOCIAL HOUSING GRANT
31.3.24
31.3.23
Social housing grant amortised during the year
45,743
40,171
Total amount amortised at the beginning of the year
579.428
539,257
Total amortised at the end of the year
625.171
579,428
Deferred social housing grant at the end of the year
1,502.928
1,468,401
Total amount of social housing grant received
2.128,099
2,047,829
47
continued...

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
18. TANGIBLE FIXED ASSETS
Freehold
property
Flxtures
and
Flttings
Motor
Vehlcles
Assets under
Construction
Totals
COST
At l April 2023
Additions
Tra nsfer
Dlsposals
4,730,769
34,027
869,826
403,343
18,032
4,446
94,798
34,662
351,149
736,563
(874,272)
200,785}
5,580,060
823,284
12,955
1203,740)
At 31 March 2024
5,634,622
425,821
126,505
12,655
6,199,604
DEPRECIATION
At l April 2023
Charge for year
Dlsposals
845,482
149,754
319,648
39,110
43,794
17,854
12,955)
1,208,924
206,718
12,955)
At 31 March 2024
995,236
358,758
53,693
1,412,687
NEf BOOK VALUE
At 31 March 2024
4,639,386
67,063
67,812
12,655
4,786,917
At 31 March 2023
3,885,287
83,695
51,004
351,149
4,371,136
Included in cost or valuation of land and buildings is freehold land of £588,500 (2023: £588,500) which is
not depreciated. Freehold property relates to 20 housing properties (2023: 20) used for our residents.
Assets under construction relates to Costs incurred in relation the existing properties which will be
capitalised when the work is completed. The disposal within Assets under construction relates to costs
incurred in relation to the proposed development of a 36 bed Stage 2 accommodation in Bedford. The
planning application has been declined by Bedford Borough Council; therefore. the costs related to the
proposed development have been written off.
Borrowing costs of £139,084 12023.. £139,084) have been included in the cost of freehold land and
buildings.
continued...

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
18. TANGIBLE FIXED ASSETS - Continued
Fixed assets, included in the above, which are held under finance leases are as follows:
Motor
vehicles
COST
At 1 April 2023 and 31 March 2024
45,080
DEPRECIATION
At 1 April 2023
Charge for year
25.130
6.890
At 31 March 2024
32,020
NET BOOK VALUE
At 31 March 2024
13,060
At 31 March 2023
19,950
19. STOCKS
31.3.24
31.3.23
Stocks
33,042
28,249
49
continued...

IMPAicf HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMÉNTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
20. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
31.3.24
31.3.23
Trade debtors
Rental debtors
Other debtors
Value Added Tax
Accrued Income
Prepayments
135.517
163.687
2,690
3,416
42,951
151,615
2,760
6,177
44,208
121,297
184,447
489,857
369,008
Amounts falling due after more than one year
Prepayments and accrued income
4.275
3,600
Aggregate amounts
494.132
372,608
Rental debtors are net of bad debt provision of £61,508 (2023.. £67,535).
21. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
31.3.24
31.3.23
Bank loans and overdrafts (see note 23)
Finance leases (see note 24)
Trade creditors
Other creditors
Accruals and deferred income
Deferred government 9rant5
112.928
7.949
159,034
169,358
239.023
32.945
96,928
8,021
220,978
153,373
224,450
31.345
721.237
735,095
22. CREDITORS: AMOUNTS FALLING DUE AFTER MORE THAN ONE YEAR
31.3.24
31.3.23
Bank loans (Note 23)
Hire purchase contracts and finance leases (see note 24)
Accruals and deferred income
Deferred government grants
2.380,903
1045,998
9,079
148,300
1,437,056
141.544
1.469.983
3,992.430
3,640,433
Accruals and deferred income include a lease incentive adjustment required under FRS 102 and will be
released over the terms of the lease.
50
continued...

IMPAI(r HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
23. LOANS
An analysis of the maturity of loans is given below:
31.3.24
31.3.23
Amounts falling due within one year on demand:
Bank loans
112,928
96,928
Amounts falling between one and two years:
Bank loans - 1-2 years
112.928
96,928
Amounts falling due between two and five yea
Bank loans- 2-5 years
2.267,975
1,949,070
Capital repayments of the bank loans are profiled as if the loans are repayable over a 25-year period
although the loan agreements are renewable every 5 years.
Interest is charged at 2.95% and 3.25% ab¢)ve Bank of England's Base Rate.
During the year, the charitable company took out a mortgage loan with Handelsbanken PIG as follows..
22 June 2023 the Company took out a mortgage loan agreement with Handelsbanken for £200,000
towards the purchase of a house in Peterborough. 80% of the loan is repayable after 5 years.
22 August 2023 the Company took out a mortgage loan agreement with Handelsbanken for £200,000
towards the purchase of a house in Peterborough. 80% of the loan is ￿Payable after 5 years.
51
continued...

IMPAKf HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
24. LEASING AGREEMENTS
Minimum lease payments fall due as foll0v￿.
Finance leases
31.3.24
31.3.23
Net obligations repayable:
Within one year
Between one and five years
7.949
8,021
9,079
7,949
17,100
Non-cancellable
operating leases
31.3.24
31.3.23
Within one year
Between one and five years
In more than five years
1,061.920
4,129.968
13.488.232
999,913
3,452,947
11,808,546
18.680.120
16,261,406
25. SECURED DEBTS
The following secured debts are included within creditors:
31.3.24
31.3.23
Bank loan5
Finance leases
2,493.831
7.949
2,142,926
17,100
2.501.780
2,160,026
The bank loans are secured by way of legal mortgages on the freehold properties of the charitable
company.
The Finance leases are secured on the assets to which they relate, which can be seen in Note 18 (Tangible
Fixed Assets).
52
continued.-.

IMPAKf HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
26. ANALYSIS OF NET ASSETS BETWEEN FUNDS
31.3.24
Total
Funds
31.3.23
Total
Funds
Unrestricted
funds
Restricted
funds
Fixed assets
Current assets
Current liabilities
Long-term liabilities
4.786,917
1,488,761
1721.23n
(3.992,430)
4.786,917
1,582.327
{721.237)
(3.992.430)
4,371,136
1,596,050
1735,0951
{3,640,433)
93,566
1.562,011
93,566
1.655.577
1,591,658
27. MOVEMENT IN FUNDS
Net
Transfers
between
funds
movement
In funds
At
31.3.24
At 1.4.23
Unrestricted funds
General fund
Major Property Repairs Reserve
1,026,975
442,884
(14,071)
4,949
101,274
1.026.975
544.158
1,469,859
(14,071)
106,223
1.562.011
Restricted funds
Skills4
4mation-charitable
Domestic Abuse projects
Community Food Larder
Housing
12,133
13,229
39.591
35,663
21,183
{7.066)
(13,229)
5,303
(13,456)
215
5.067
44,894
22.207
21,398
121,799
(28,233)
93.566
TOTAL FUNDS
1,591,658
(42.304)
106,223
1.655.577
53
continued...

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
27.
MOVEMENT IN FUNDS - continued
Net movement in funds, included in the above, is as foll0v￿.
Net
Incoming
resources
Resources
expended
Movement
in funds
Unrestricted funds
General fund
5,271,693
15,179.541 }
92.152
Restricted funds
Skills4
InteriorslPre-Loved
Domestic Abuse projects
Community Food Larder
Housing
20,531
26,937
198,324
70,477
142,112
(27,5971
(40,166)
(195,2061
(83,9331
(139,712)
(7.066)
(13,229)
3.118
(13.456)
2,400
458,381
(486.614)
{28,233)
TOTAL FUNDS
5,730.074
(5,666,155)
63.919
Comparative Net mvement in funds:
Net
Transfers
between
funds
Movement
in funds
At 1.4.22
At 31.3.23
Unrestricted funds
General fund
Major Property Repairs Reserve
Welcome packs
PIE Fund
1,041,006
345,672
1.522
1841
53,930
(67,961)
97,212
{1,522)
P,8411
1,026,975
442,884
1,391,041
53,930
24,888
1,469,859
54
continued...

IMPAicf HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
27.
MOVEMENT IN FUNDS - continued
Net
Transfers
between
funds
Movement
in funds
At 1.4.22
At 31.3.23
Restrirted funds
Skill54
4mation-charitable
Domestic Abuse projects
Community Food Larder
Housing
6.520
5,613
6,583
23,952
30,510
2,975
12,133
13,229
39,591
35,663
21,183
15.639
5.153
18,208
51166
69,633
121,799
TOTAL FUNDS
1.443,207
123.563
24,888
1,591,658
Comparative Net movement in fvnds, included in the above, are as follows:
Incoming
resources
Resources
expended
Movement
in funds
Unrestricted funds
General fund
4,554.131
14,475,312)
78,818
4,SS4,131
14,475,312)
78,818
Restricted funds
Skills4
Interiors/Pre-Loved
Domestic Abuse projects
Community Food Larder
Housing
27.456
31,121
84,281
62,538
126.385
(21,843)
(24,5381
(60,329)
{32,028)
1123,410)
5,613
6.583
23,952
30,510
2,975
331.781
(262,149)
69.633
TOTAL FUNDS
4,885,912
14,767,460)
148,451
55
continued..

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS- continued
FOR THE YEAR ENDED 31 MARCH 2024
27.
MOVEMENT IN FUNDS - continued
The charitable company maintained designated funds for the future funding of major repairs of its
properties. During the year, a net £101,274 (2023: £97.212) after expenditure of £5,670 {2023: £nill was
transferred from the General Fund to increase these designated funds to £544,15812023: £442,884).
Restricted Funds are as a result of grants received for specific projects and/or purposes as indicated above.
28. EMPLOYEE BENEFIT OBLIGATIONS
Employees of IMPAKT Housing & Support Ltd are entitled to participate in a defined contribution pension
scheme managed by Royal London. The best estimate of the contributions (Employee and Employer
contributions) to be paid to the scheme next year is £55,000 (2023: £40,000).
29. RELATED PARTY DISCLOSURES
There were no material related party transactions for the year ended 31 March 2024, with either any of
the directors, or the trustees of the charitable company.
The key management personnel of the charitable company are considered to be the Board and the
Executive Team. Disclosures in relation to key management personnel are included in note 11.
30. POST BALANCE SHEET EVENTS
On 30 April 2024 notification was given by Bedford Borough Council that they refused our planning application for
the development of a 36-bedroom affordable housing accommodation at Bedford Heights, Brickhill Drive,
Bedford. Costs incurred to 31 March 2024 of £200,785 had been capitalised as an "Asset Under Construction"
The costs included professional fees and the cost of the planning application. This is considered a post balance
sheet adjusting event and the costs have been written off within these financial statements.
There were no other material post balance sheet events.
31. COMPANY LIMITED BY GUARANTEE
IMPAKT Housing & Support Ltd is a company limited by guarantee and without a share capital. In the
event of the company being wound up members are required to contribute an amount not exceeding £1.
56

IMPAKT HOUSING & SUPPORT LTD
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
32. FINANCIAL INSTRUMENTS
The carrying amounts of the company'5 financial instruments are as follows:
31.3.24
31.3.23
Financial assets - measured at amortised cost:
Debt instruments
Debtors
305.410
247,711
Financial liabilities - measured at amortised cost
Bank loans and overdrafts
Creditors - other
2.493.831
336.341
2,142,926
391,451
2.830.172
2,534,377
57