COMPANY REGISTRATION NUMBER: 2253584
CHARITY REGISTRATION NUMBER: 701330
Reach Counselling Limited
Company Limited by Guarantee
Unaudited Financial Statements
30 September 2024
MArrocKS GRINDLEY
Chartered Accountants
18 Mulberry Avenue
Turnstone Business Park
Widnes
Cheshire
WA8 OWN

Reach Counselling Limited
Company Limited by Guarantee
Financial Statements
Year ended 30 September 2024
Page
Directors, annual report (incorporating the directorfs report)
Independent examiner's report to the directors
12
Statement of financial activities (including income and
expenditure account)
Statement of financial position
13
14
Notes to the financial statements
15
The following pages do not form part of the financial statements
Detailed statement of financial activities
23
Notes to the detailed statement of financial activities
24

Reach Counselling Limited
Company Limitsd by Guarantee
Directors. Annual Report (Incorporating the Director's Report)
Year ended 30 Septsmber 2024
The directors, who are also the directors for the purposes of company law, present their report and the
unaudited financial statements of the charity for the year ended 30 September 2024.
Reference and administrative detalls
Reglsterod charity nam•
Reach Counselling Limited
Charty reglstration number
701330
Company registration number 2253584
Prlnclpal offlce and registered 85a Allerton Road
office
Liverpool
Merseyside
L18
The directors
Dr J Lock
P Morris
Mr A Fraser
Company se¢rotary
Peter Morris
Independent examlner
Giles Mattocks FCA
18 Mulberry Avenue
Tumstone Business Park
Widnes
Cheshire
WA8 OINN

Reach Counselling Limited
Company Limited by Guarantee
Directors, Annual Report (Incorporating the Director's Report) (tontinued)
Year ended 30 Septsmber 2024
structure, governance and managomont
The company is incorporated as a company limited by guarantee. In the event of the company being
wound up. each member may be called upon to contribute a sum not exceeding £1 towards the debt
and liabilities of the company.
There are currently three directorltrustees who meet bi-monthly. The Treasurer who is also a
directorltrustee oversees the bookkeeping also reports to the bi-monthly council of management
meetings on the financial perfomance of the charity. The staff salaries are set by directorsltrustees.
Decisions on specific issues are usually made on the basis of agreement by all the directorsltrustees.
All cheques require two signatures. No financial decisions are made that benefit any of the
directorsltrustees.
Throughout the year the charity had one Co-ordinator, a part time counselling appointments manager
and hvo part time counselling supervisors. The charity continues to receive significant and sacrificial
benefit from volunteers counselling, training, and office administration.
The Co-ordinator is responsible for the management, training and organisation of the counsellors and
the general management of the office. This is achieved by structured regular training and feedback with
all the staff and volunteers. He is also responsible for the professional compliance and development of
the organisation.
Objectives and activities
To offer professional quality Christian counselling to any individual, couple or family in need across the
North West and beyond" ensuring that finance is not a hindrance to them receiving help. Christian
counselling includes, pastoral counselling which we offer to those who have a Christian faith and who
want their faith incorporated into the counselling, and community counselling which we offer to those of
any other faith or of no faith. This ensures we offer this distinctive seNice with a commitment to
respecting each client. We also aim to increase people's relational and care skills through training in
listening, counselling and related issues.

Reach Counselling Limited
Company Limited by Guarantee
Directors, Annual Report (Incorporating the Directorfs Report) (tontlnued)
Year ended 30 September 2024
Achievements and perfomiance
This year Reach has continued to help hundreds of people, who have been in various levels of distress,
through face-to-face Christian counselling across the North West, North Wales, West Yorkshire, in
Stafford for the first time and those elsewhere in the U. K. and even abroad via remote methods. This
was a year of many new clients, a near record number of appointments held, the development of a
distinctive partnership, many wonderful changes in peoples, lives and some sad team news.
Once again, many individuals (including some children) and couples who were often facing incredibly
difficult circumstances, were able to find help and hope through Reach, as a.. reliable, accessible,
professional, Christian and compassionate service. We have included selected quotes throughout this
report from clients who have had, and usually concluded, counselling this year. These quotes appear to
reveal the strong sense of Ca￿ and transformation that many people experienced through coming to
Reach in light of their relational, emotional, mental and spiritual difficulties. All of this was only made
possible by the combination of work and support provided by our counsellors, administration team,
trustees and supporters (both Partners and Friends).
"l am thankful for this amazing service which has helped me... Reach has been there for me in
some really difficult parts of my life with my anxiety and through my miscarriage. Many people
saw a difference in me. I'm so glad I did this and I wouldny look back." former Reach client
The total number of held appointments this year was the second highest ever in our 38 year history at
2463, just below last year's record of 2762. This is all the more impressive, as it was a year significantly
affected by ill health for key counsellors and the sad death of our main Chester counsellor.
INe are honoured that so many people from so many places, are being helped through Reach. Over
3000 appointments were arranged across our 6 different venues and remotely, at 3192. This represents
a huge amount of work done by our counsellors and our reception and administration team. 230/0 of
appointments were affected by postponements or non-attendances, this is higher than last yearfs, best
ever, 170/0 and probabty due to some of the exceptional circumstances we have been dealing with. This
is still lower than the 28 /0 figure from the last full pre-covid year. This improvement is mainly due to the
In¢￿aSed direct communicats'on between clients and counsellors over appointment arrangement, and
remote sessions being an option if a client can't make it in person.
The number of new clients registering for counselling with us was 264 ts'ust below last yearfs record
276). This conts'nues to represent over one new person becoming a Reach client every single working
day. To put it in context, the last three years have seen at least an increase of over 50 more new clients
per year than we were dealing with four years ago. This increased level seems likely to continue. This
also means, new clients are generally having slightly fewer appointments before finishing. WAth all these
pressures, we have managed to allocate most new clients within 8-10 weeks, although this is becoming
increasingly difficult to maintain. Under 50/0 of these have been for children and young people.
These new registrations mean that we have now counselled over 6,000 people throughout our history
at 6,192, This seems quite a significant number and means we have held well over 40,000 counselling
appointments in the last fifteen years alone. We are humbled that so many people have seen Reach as
a safe and hopeful place in their times of struggle and suffering, and we are very grateful to everyone
who has made this possible.
'We really like the frlendly infomial yet very professional atmosphere that seems to characterise
Reach and the counselling sessions. We felt really listened to and afflrmed... This helped us to
grow as a couple. We would absolutely return if we needed to. We really liked the

Reach Counselling Limited
Company Limited by Guarantee
Directors, Annual Report (Incorporating the Director's Report) (￿ntInu0￿)
Year ended 30 September 2024
fair donation principle. ' former Reach clients
Clients
Our clients continue to include people from a wide variety of backgrounds, ages and ethnicities. Most of
this year's clients are again betsveen the ages of 21 and 70, and include a significant number of married
couples (about 200/0 of clients). We are pleased to have continued to see a notable number of couples
seeking help who are black or of other ethnicities, where cultural influences are often a key part of the
work. This seems that we are being trusted and able to work in a genuinely inclusive way. We have also
counselled a small number of children and young people (ages 6-17). as two of our available counsellors
are trained and experienced in this type of work.
To all our clients we, have once again, offered a: distinctive, professionally managed and evaluated
Christian counselling service. Again, most of our clients (about 60_ 70 % ) make it clear that they have
chosen Reach because of our idents'ty and practice as a Christian agency. and want a pastoral
counselling approach that enables their Christian faith to be fully incorporated into their counselling
experience. This especially applies when working with church leaders, who will often particularly select
Reach due to our Christian identity. It is very encouraging that leaders are being recommended to Reach
by other leaders, and we feel very honoured to serve them in this way, as they lead and care for their
congregations and communities. Those for whom community counselling is more appropriate often
express their appreciation for the values they see associated with a Christian agency, especially when
dealing with couples and marriage issues. The main source of all client referrals has once again been
personal recommendation, accounting for over half of all new clients, other significant sources of referral
include: the internet, G.Ps (which we now have to try and limit, otherwise we could be overwhelmed),
other organisations and church relationships.
We continue to work with our fair donation principle. Which asks clients to consider donating in line with
their income, at £1 per session per £1000 of annual income (e.g. £20 per session for someone eaming
£20k p.a. and so on). Our distinctive proposition allows people at all economic levels of society to aC￿sS
counselling. This makes it available to those who are unemployed, students or on benefits, as well as
those who are at the top of their professions. However, this means we don't control the average donation
but nurture a respectful financial relationship. This year we held on to our target of £15 per session
(even though this is not widely communicated), and once again achieved £13, as last year. Vvhile we
would definitely like, if not need, this average to be higher, it is once again an indicator that we are often
helping those who are among the poorest in our society, which we are pleased to be able to do. We can
only do this thanks to our Partners, whose reliable, and usually monthly, giving continues to make this
way of working possible.
"Reach plays a vltal role In this region. Who knows how many suicldes, nervous breakdowns.
marriagelrelationshlp breakdowns have been prevented through your crucial work? Who knows
how many families have been saved from devastation? I was a broken woman when I came to
Reach, my counsellor helped put me ba¢k together again - and somel I will be ever grateful to
herl" former Reach client
The main issues newly registered clients have presented on their registration forms, of the 19 areas we
monitor are On￿ again.. fearlpaniclanxietylstressldepression followed by marital and relational, with
cases of loss also frequently identified. When working with couples, this can involve anything from,
enabling them to improve their communication and resolve conflict better right through to helping them
recover from an affair as they seek to rebuild their marriage. Newly registered clients add to the existing
client caseload, Whe￿ longer term issues are often being worked through, which can include trauma
and abuse.
Venues

Reach Counselling Limited
Company Limited by Guarantee
Directors, Annual Report (Incorporating the Director's Report) (contlnued)
Year ended 30 September 2024
Face-to-face counselling now takes place in 6 venues (counting Stafford as 1, even though 4 different
bases are used). Remote counselling now accounts for about a quarter to a third of all ourappointments.
While many clients value the convenience of less travel and freedom to choose counselling from
wherever they maybe,. many still have a strong preference for in-person appointments. Similarly, some
counsellors are more comfortable with remote ways of working than others, so each counsellor shapes
their own mix of fac&tO-face and remote work.
At our Liverpool hub we have re-decorated one of our main counselling rooms after the donner window
was replaced. Clients have commented favourably on the freshness, lightness and quietness of this
room now. Some lights have also been replaced in the building.
The venues beyond Liverpool are generally available to us due to the generosity and c(Foperation of
either an individual church or a group of churches working together. Special thanks are due to.. King's
Church Manchester, Kingsway Chester, West Kirby U.R.C (whose fantastic support also enables a
Reach counsellor to work there), IPAC in Wrexham, St Thomas Philadelphia Sheffield and Fountains
Counselling in Staffordshire for their exceptional generosity and ctroperation in making suitable rooms
available for counselling for free or at token levels. As well as enabling us to offer counselling to all,
these partnerships give a warm cooperative message of care to those in need who are seeking a safe
place with safe people.
We have continued to build our relationship with Fountains Counselling, a charity who a￿ based in
Staffordshire. They were seeking how to resume their counselling service. After nearly a year's work
together, we have now estsblished a working agreement in order for counselling to resume in the
Staffordshire region. This distinctive partnership will involve Reach managing the counselling, using our
usual systems, and Fountains contributing resour￿$, local support and publicity. Both sets of trustees
are excited about this unique development, as we Sha￿ a similar desire for people, who are hurting and
in need, to experience quality Christian help. Each of the four recruited counsellors will follow Reach
guidelines and use their own venues, which are also used for their private work.
arrived at Reach feeling 'stuck'. After six meetings with my counsellor, I felt empowered. It is
also made me feel lighter somehow and hopeful for the future. Airing deep hurts has lessened
tho pain of them. l am definitety not stuck anymore. Thank youl My counsellor had a perfect
domeanour, pace and sonsitivity. He made me feol heard understood and •n¢ourag•d." former
Reach client
Counselling and Team
This yea¢s 3192 arranged counselling appointments were managed by a team of 18 counsellors across
all venues and remotely, this includes 4 new counsellors recruited under our partnership with Fountains.
The counselling team is a mix of paid and volunteer Counsellors. We finish the year with a counselling
team of 16 (12 women and 4 men), as four joined, one left and sadly one died. We were very sad to
loose Wendy who passed away. Her incredible commitment and energy kept her as an active Chester
counsellor into her eighties. She was a remarkable woman and clients were also very saddened to loose
such a caring counsellor.
Six of our counsellors are now being paid, usually on a per appointment basis. We see this investment
in our counsellors as crucial to our credibility and care for our clients. We want our counsellors to know
they are highly valued, and seek to reward them the best we can with our very limited resources. This
also puts us in a stronger place to replace counsellors should they leave, rather than being too reliant
on the generosity of volunteer counsellors.
We have had 4 people on our administration team this year. Which is fewer than many previous years
and has its, limitations and challenges. Managing the 264 newly registered clients, has only been
possible due to a continued refining of our systems and processes. We respond to new clients by

Reach Counselling Limited
Company Limited by Guarantee
Directors. Annual Report (Incorporating the Directorfs Report) (conrfnued)
Year ended 30 September 2024
email (70 % plus of new registrations are now received by email) or phone within 3 days of receiving
their registration, and give them a realistic expected waiting time before being contacted by a counsellor.
Our appointments manager has ensured our finishing and evaluation processes are adhered to, and, in
order to comply with our privacy policy has destroyed old notes, records and diaries.
We are, On￿ again, very grateful to ourvolunteerfinancial administratorAlan for his weekly commitment
and reliability. The tremendous work he does one day a week in Liverpool includes, compiling monthly
reports which are invaluable in giving us an accurate organisational picture alongside overseeing many
other financial tasks. He also, once again, tracked and recovered our annual gift aid, in cooperation with
our chair.
We have continued with a commitment to record standard procedures for as many operational
processes as we can. This practice has been prioritised following the Trustees exploring risk
management and succession planning. Our Company Handbook is completed and awaiting distribution.
This is to help new team members get up to speed as quickly as possible, and to ensure consistent
practice, as we serve our clients and one another.
"I no longer exp•ri•nce the high levels of anxlety, and can see I have been in an unhealthy
situatlon. My ¢ounselling helped me feel comfortable and safe, and it was affordable to me and
accessible. The fact you include prayerwhen It Is requosted is so nourishing to mind and spirit."
former Reach client
Although we want to expand the counselling team, we have only invited onto the team counsellors who
we believe can offer quality counselling, and are prepared to grow with us. Sometimes, this has involved
counsellors doing additional work after interview and before we confirm their place on the team. This is
consistentwith all ourcounsellors being on the national accredited registerofcounsellors and complying
with the most up to date government regulations regarding counselling. The register is overseen by the
Professional Standards Authority and we aC￿sS it through the Association of Christian Counsellorfs.
Although it is 'voluntary' it is seen as an expected hallmark of professionalism and involves a
commitment to work to a code of ethics. Most of our counsellors work with the A.C.C code of ethics as
we are an Affiliated Organisation with them. Some work with the BACP (British Association of
Counsellors and Psychotherapists) code of ethics which is very similar.
We are enormously grateful to all our counsellors, whether employed or volunteers, who again have all
worked to the same quality and 'professional' standards within an evaluated service. The sense of team
and consistency of values is maintained through the counsellors being treated with the same warmth
and respect with which they are expected to treat their dients. All counsellors, team and trustees were
invited to our Christmas meal.
"Counselling made me able to deal wlth the bullying issues in the workplace. Also gave me the
courage to walk away from a toxic situation. Overall my sense of well-being was increased, my
self-image improved. Also counselling helped me to be able me to admit what was wrong with
me too. I feel I have been given the necessary tools to tackle my problems." former Reach client
To ensure a high quality of counselling we continue to use evaluats'on forms with clients once their
counselling has concluded. Some of our counsellors also use measurement tools particularly when
working with clienfs dealing with depression and anxiety. The returned evaluations are generally very
encouraging showing once again average progress from a well being of 1-2 to 4-5 (on a scale of 1-5).
Vve remain attentive to the national discussion taking place on banning 'conversion therapy,, and how,
if at all, this may influence any work we do with those exploring their sexuality and gender (as it is mostly
referred to).
We offer supervision to some of our in-house counsellors, as well as to external counsellors. chaplains
and managers,. then on a fee paying basis. Through this work,. we are also playing a significant role in

Reach Counselling Limited
Company Limited by Guarantee
Directors, Annual Report (Incorporating the Director's Report) (contlnuedj
Year ended 30 September 2024
overseeing the quality, support and development of counselling and care outside of Reach.
Envlronmental
We continue to recognise our environmental impact. It would be fair to say we have a couple of
environmental 'champions' on the team who alert us to ways we could be more eco-friendly. We then
look for ways of implementing these suggestions. We have continued and strengthened our recycling
praCtI￿S within our Liverpool offices. Vthile we normally encourage counsellors to bunch their clients
together and allocate new clients as close to home as possible to minimise travelling, since the
pandemic, there has been far less travel, with so many appointments now being held by video or phone.
"My experience of counselling not only allowed me to deal better with what I was going through,
it's also had a significant impact on my growth as a Christian. I was able to shed some of the
paralysing anxiety and fear connected to the loss of my mum, freeing my mind for God to be
able to give me peace and hope." former Reach client
Flnanclal Support
Once again, right at the heart of our financial support are the Reach Partners. These are the individuals,
couples, churches and organisations who either commit to regular giving., usually monthly and via
standing order, or as in the case of a number of churches offer us the use of their premises ft)r free or
at a token level. Everything that Reach does: the number of people helped, the quality of care offered
and the distinctive donation based Christian service is only possible because of the support our Partners
provide. We remain hugely grateful to them for their care for others and their generosity.
This reliable monthly support, gives us a vital financial foundation to work from each month. Allowing us
to pay a number of our team and to operate our fair donation policy, which is at the heart of our highly
socially inclusive service.
This year the number of Partners has decreased by 2 to 62, although the level of expected giving from
Partners has increased, and when we factor in all giving from supporters it is just over 200/0 up on last
years. This was boosted by one significant and very generous gift of £10,000. However, counselling
donations from clients were down by down by about 150/0 on last year. (all these donation numbers are
prior to gift aid being recovered where possible)-
We also have 185 Friends, which is 7 up on last year. These are the individuals, couples and churches
who are happy to be identified as generally supportive of Reach and generally may choose to give on
an occasional basis. We have sent one update communication this year to Partners and Friends via
email, and post where appropriate.
'Thank you for being with me on this Journey. It was helpful to pay in relation to my salary rather
than a fixed amount. The sessions were helpful and very positive I felt comfortable and listened
to.. former Reach client
Governance
Reach is governed by a Council of Management of 4 individuals (including one co-OPted- our
coordinator), and though small in number they bring a tremendous range of skills and depth of
experien￿ in.. finance, medicine, mental health, business and management. The Council met four times
this year, being a mix of video and in-person meetings. Alongside overseeing the normal running of the
charity, focus has also been on risk management and succession planning.

Reach Counselling Limited
Company Limited by Guarantee
Directors, Annual Report (Incorporating the Directorfs Report) (continued)
Year ended 30 September 2024
We seek to operate with a reserve policy mind set, to cover up to 8 months running costs, as advised
by the Charity Commission as good practice. This is regularly reviewed to ensure we have an intelligent
reseNe policy relevant to our situation.
Our Objects of Association have been re-drafted in order to give an accurate expression of our up-to-
date identity and work as a Christian Counselling charity. This is in contrast to our earlier days, when
we had much broader objects. We are seeking to transition from the double identity as a 'Limited
Company by Guarantee, and 'Charity" to a singular Charitable Incorporated Organisation {CIO). A CIO
is corporate form of business designed for charitable organisations in England and Wales. Our aim is
to give a more accurate understanding ofwho we are and whatwe do. We have also changed our name
from Reach Merseyside Ltd to Reach Counselling Ltd. with the Charity Commission and with Companies
House, as this is far more reflective of the nature and range of our present work. We have also registered
this new name with our bank.
"Our counsellor was amazing to work with and was a huge help during a traumatic time. This
experience with Reach has been wonderful." former Reach client
Marketing and Fundralslng
The focus this year has been on communication with supporters. maintaining and developing our
website, and especially preparations towards a specific fundraising campaign and identifying suitable
trusts to contact next year.
Jeff, who works on marketing and fundraising for us 112 a day a week, has been able to give ourwebsite
regular attention. Especially with our Supporter's Café page, where we share the latest developments,
opportunities and challenges. We hope this will help our supporters feel more connected to the work
they enable through their generosity. The website and other publicity has been up-dated to include our
partnership with Fountains and the counselling availability in Staffordshire.
We are seeking to explore relationships with charitsble trusts, in orderto hopefully secure funds towards
a higher level of interior refurbishment of our Liverpool rooms and offices, as well as other funding
needs.
We have been able to Contact our Partners and Friends once this year. This was either by email, to
direct them to the updates on our Supporterfs Café page, or to send them it as a printed Newsletter,
when no email address is available.
"The counsollor brought out the best in me, they gave me tools to address my feelings and
thoughts In a methodical manner. They put me at ease stralght away." former Reach client
Financial review
The Charity reports a financial deficit for the year of £6,591 (2023: deficit £13,914).
All the directors are directly involved in the management of the charity and continue to oversee the
operation on a regular basis.
As stated in the Governance section. the directors wish to maintain reserves to at least cover 6 months
running costs which has been estimated at £40.000. Free reserves currently stand at £50,314, a level
which is considered sufficient but not too high.

Reach Counselling Limited
Company Limited by Guarantee
Directors, Annual Report (Incorporating the Directorfs Report) (contin￿)
Year ended 30 September 2024
Plans for future periods
We expect to see the partnership work with Fountains in Staffordshire and North Shropshire lead to
building the client numbers in this area. We also remain committed to the principle of relational
development, and would only expect to add further counselling locations should any proposals arise
from strong relational development with another individual or churchlorganisation.
We will continue with the improvements on our Liverpool hub. Our aim is to c￿ate a place that provides
a: welcoming, hopeful and healing environment. We hear from our clients that this is one area that could
be improved. All aspects of the clients, and team's comfortwill be taken into account as we develop this.
The level of work we can undertake will significantly depend on the level of success in our grant
applications. We intend to replace our phone systems that are over 20 years old as well as our office
fumiture. We will also consider any changes that could improve the energy efficiency of the building.
Once again we will continue to carefully manage the balance of the number of counsellors with the level
of publicity and interest in order to avoid becoming overwhelmed with demand. One challenge that
continues, is that some in the NHS (and elsewhere) signpost people to us, who tend not to be the most
liable of clients in their attendance. We will monitor our response protocol, as we inform clients we
have received their registration within 3 days of receiving it. Our previous target of increasing or even
maintaining the amount of counselling at over 3000 appointments per year remains. We would like to
add someone to our Reception and Administration Team, particularly to assist our appointments
manager.
"Reach has been brllllant, my wlfe and I benefited masslvely." former Reach client
We are very keen to recruit an additional counsellor to work in Chester, as we only have one due the
sad passing of Wendy. We expect demand for counselling to remain high, and will continue with
beginning more counselling relationships with an agreed limited number of sessions. Vve will review how
we present our fair donation policy, considering presenting a 'banded' donation suggestion, so clients
can identify their own 'band' according to their financial position, as we would like to achieve an average
donation per session nearerto £20. We are also keen to further extend the number of counselling hours
that are available to clients after 5 p.m. which may requi￿ a higher rate of pay, and a higher donation
level for these times. We would also hope to continue to increase our overall skill levels in working with
clients who want C.B.T (Cognitive BehaviourTherapy) and those experiencing P.T.S.D (Post Traumatic
Stress Disorder), couples counselling and work with children and young people. This may involve us
supporting counsellors, who want to work in these areas. with further training.
We hope to keep moving towards the general aim of having at least one employed eXperIen￿d
counsellor at each venue, often working alongside volunteers. We also ac￿pt that this may not always
be possible, or essential, when we have highly experienced volunteer counsellors at these venues. We
will continue to incorporate qualified counsellors or student counsellors (on placement), as volunteers,
when they are successful through our interviewing and recruitment process. Next year we expect, for
the first time, to have fvrfo counsellors who will only do remote work as they live too far aware from any
of our counselling rooms. We will adjust our processes to accommodate this. We would still like to add
another supervisorto the team, this may have to be through one ofour present counsellors being trained
to do this.
We still intend to explore further how our website can encourage people to see Reach as both a
counselling agency and a fundraising organisation. This would be to achieve a dramatic increase in the
number of donations from those who aren't clients through ourwebsite. We may experiment with a more
emotional 'storyline' or video to grab attention and help people more fully appreciate and connect

Reach Counselling Limited
Company Limited by Guarantee
Directors, Annual Report (Incorporating the Director's Report) (contlnu
Year ended 30 September 2024
with the valued work Reach does. We will also look to simplify the process of people becoming Partners
online. We will give attention to seeking funds from grant makers. We will launch our ' Could you be 1
of 12 in 25? ' campaign, to raise funds to cover our increased rent. We will give particular attention to
developing legacy giving, both as an online proposal for supporters to consider, as well as through
letters to selected supporters as appropriate to a good legacy giving strategy.
'We are grateful to God for Reach and would r•¢ommend to anyone needing counselling. We
are glad Reach was able to provlde onlin• ¢ounsolling as we could not travel from Scotland for
our sessions." former Reach client
We will continue to explore how we can further increase capacity and integrate the work of marketing
and fundraising into our day-to-day activities. In order to increase supporter recruitment and
engagement, we will consider building on the use of the line. Together, every week, we are changing
lives., We will continue to keep our Partners and Friends updated through the Supporters, Café and
alert them to the latest ones. We will aim to do this tsvice next year.
Extemal counselling training, or any other type of training, is only like￿ should there be a radical review
of our priorities, a suitable available trainer or developing relationship with another training agency. We
will again make funds available to each counsellor to use towards their continuing professional
development.
"My counsellorfs pace and Ilstening skills wer• fabulous. I was really struck by his life experience
and calm demeanour. It has helped mo to bottor understand myself and the reasons for my
insecurities and to renew my mlnd In them." fonner Reach client
Succession planning discussions will continue in the Council of Management. We would hope to conduct
a Succession Audit and develop Succession Connections and to engage in Succession Conversations.
We recognise there is no 'one way, of succession planning and practice, so will explore multiple
avenues. We also hope to confinn our up-to-date Objects of Association with the Charity Commission,
so anyone looking at us on their website will get a more accurate impression of the way we work now.
The Council of Management have also set themselves the target of acquiring two new trustees next
year.
In looking fop4vard to next year, and as we head towards our 7,OOOth client, we are so aware of, and
deeply grateful to all those whose generosity. work andcare has allowed so many hurting people to
have been helped. Next years, challenges seem likely to be related to coping with high demand,
recruiting new counsellors in key places and maintaining and increasing our fund-raising. This is to
ensure we can still help all who come to Reach. especially those forwhom most other agencies wouldn't
be the best fit. We continue to value our Christian identity that acknowledges our relationship with a
loving God whose.. wisdom, grace and provision has guided and inspired all that has been done through
Reach.
It is both a privilege and a responsibility to face these particular challenges. We recognise that although
thousands of people have been counselled by Reach over the years, we need to adapt appropriately in
order to be in the best position to help all those who will seek help in the future. We will move ahead
looking for ways of making things better and easier where possible. Knowing that for some people this
distinctive help will be transformative for them as individuals or for some as couples and families. We
are still surprised that Reach now helps people, not only locally but also, regionally, nationally and even
internationally. This is way beyond what we ever expected. We can only wonder what the future may
hold if we continue to put ourselves in the best position to serve those in need, and help them find 'a
better life,.
10

Reach Counselling Limited
Company Limited by Guarantee
Dlrectors. Annual Report {Incorporating the Director's Report) fcontinued)
Year ended 30 September 2024
Plans for future perlods (continu￿)
PUBLIC BENEFIT
Our service is open to anyone in need in the North-west, North Wales, Sheffield and now way bèyond.
Counselling is offered where we believe we have the appropriate experience and skill to help. In practice
this leads to our working with, individual adults of all ages and ethnicities, couples who are married, co-
habiting or pre-marital. We also counsel children and young people, since this is the area of work that
has been most affected since the beginning of the pandemic.
Our records show a range of 19 main categories that people present as their reason for coming to see
us. These include.. depression, abuse, fearlpaniclanxietylstress, anger, trauma. marital problems and
other relationship concems. Through supervision and evaluation of the counselling we can maintain and
develop the safety and effectiveness of our work. We pay p8rticular attention to the numerical
evaluations and comments that clients put on their final evaluation forms, which, we are glad to say,
consistently highlight how positively people have benefited trom their experience with Reach.
"My counsellor was frlendly and approachable. She made me feel comfortable and no Issue was
too blg or small." fonner Reach client
Flnanclal instruments
The company currently holds no financial instruments.
Small company provlslons
This report has been prepared in accord8nce with the provisions applicable to companies entitled to the
small companies exemption.
The directors, annual report was approved on .. ....
trustees by..
..kn.24nd signed on behalf of the board of
Dr J Lock
Director
rris
ctor
11

Reach Counselling Limited
Company Limited by Guarantee
Independent Examinefs Report to the Directors of Reach Counselling Limitsd
Year ended 30 September 2024
I report to the directors on my examination of the financial statements of Reach Counsdling Limited
{'the charity,) for the year ended 30 September 2024.
Responsiblllties and basls of report
The trustees who are also the directors of the company for the purposes of company law are responsible
for the preparation of the financial statements. The trustees consider that an audit is not required for this
year under section 144(2) of the Charities Act 2011 (the 2011 Act) and that an independent examination
is needed.18m qualified to undertake the ex8minats.on by being a qualified member of'Accounting body,.
Independent examinerfs statement
I have completed my examination. I confirm that no matters have come to my attention in connection
with the examination giving me cause to believe..
accounting records were not kept in respect of the charity 8s required by section 386 of the
2006 Act. or
the financial statements do not accord with those records., or
the financial 5tsternent5 do not comply with the accounting requirements of section 396 of the
20C£ Act other than any requirement that the accounts give a 'true and f8irf view which is not
a matter considered as part of an independent examination., or
the financial statements have not been prepared in accordance with the methods and
principles of the Statement of Recommended Pr8Ctice for accounting and reporting by
charities applicable to charities preparing their accounts in acLordance with the Financial
Reporting Standard applicable in the UK and Republic of Ireland IFRS 102).
I have no concerns and have come across no other matters in connection with the examinats'on to which
attention should be drawn in this report in order to enable a proper understanding of the accounts to be
reached.
Giles Mattocks FCA
Independent Examiner
18 Mulberry Avenue
Turnstone Business Park
dnes
Cheshire
WA8 OWN
7/r12C
12

Reach Counselling Limited
Company Limited by Guarantee
ststement of Financial Activlties
(Including income and expendlture account)
Year ended 30 September 2024
2024
Unrestricted
funds Total funds Totsl funds
2023
Note
Income and endowments
Donations and legacies
Investment income
87,969
516
87,969
516
74,473
307
Total income
88,485
88,485
74,780
Expendfture
Expenditure on charitable acliMties
Total expendlture
95,076
96,076
88,694
95,076
95,076
88,694
Net expendlture and net movement In funds
(6,591)
{6,591)
(13.914)
Reconclliation of funds
Total funds brought forward
Total funds carried forward
56,905
50,314
58.905
70,819
50.314
56,905
The statement of financial activities includes all gains and losses recognised in the year.
All income and expenditure derive from continuing activities.
The notss on pages 15 to 21 fom part of these financial statements.
13

Reach Counselling Limited
Company Llmited by Guarantee
ststement of Financial Position
30 September 2024
2024
2023
Nole
FFxed assets
Tangible fjxed assets
13
127
170
Cuffent assets
Stocks
Debtors
Cash at bank and in hand
14
15
350
350
12,278
46,598
44,287
53,081
59.226
Credltors: amounts falllng due ￿thIn one year
Net current assets
16
2,894
2,491
60,187
50,314
50.314
56,735
56,905
56,905
Total assets less current Ilabllltles
Net assets
Funds of the charlty
Unrestricted funds
50,314
60,314
56,905
56,905
Total charfty funds
18
For the year ending 30 September 2024 the charity was entitled to exemption from audit under section
477 of the Companies Act 20C6 relating to small companies.
Directors, responsibilities..
The members have not required the company to obtain an audit of its financial statements for the
year in question in accordance with section 476.
The directors acknowledge their responsibilities for complying with the requirements of th8 Act with
respect to accounting records and the preparation of financial statements.
These financial statements have been prepared in accordance with the provisions applicable to
companies subject to the small companies, regime.
These financial statements were approved by the board of trustees and authorised for issue on
. wsand are signed on behalf of the board by:
Dr J Lock
Director
P Morris
Director
The notes on pages 15 to 21 forni part of these financial statements.
14

Reach Counselling Limited
Company Limited by Guarantee
Notes to the Financial Statements
Year ended 30 September 2024
General infomiation
The charity is a public benefit entity and a private company limited by guarantee, registered in
England and Wales and a registered charity in England and Wales. The address of the registered
office is 85a Allerton Road, Liverpool, Merseyside, L18.
statement of compliance
These financial statements have been prepared in compliance with FRS 102. 'The Financial
Reporting Standard applicable in the UK and the Republic of Ireland,, the Statement of
Recommended Practice applicable to charities preparing their accounts in accordance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (Charities
SORP (FRS 102)) and the Companies Act 2006.
Accounting policies
Basls of preparatlon
The financial statements have been prepared on the historical cost basis, as modified by the
revaluation of certain financial assets and liabilities and investment properties measured at fair
value through income or expenditure.
The financial statements are prepared in sterling, which is the functional currency of the entity.
Going concern
There are no material uncertainties about the charity's ability to continue.
Judgements and key sources of estimation uncertainty
The preparation of the financial statements requires management to make judgements, estimates
and assumptions that affect the amounts reported. These estimates and judgements are
continually reviewed and are based on experience and other factors, including expectations of
future events that are believed to be reasonable under the circumstances.
Fund accounting
Unrestricted funds are available for use at the discretion of the trustees to further any of the
charity's purposes.
Designated funds are unrestricted funds eannarked by the directors for particular future project or
commitment.
Restricted funds are subjected to restrictions on their expenditure declared by the donor or through
the terms of an appeal, and fall into one oftsvo sub-classes.. restricted income funds or endowment
funds.
15

Reach Counselling Limited
Company Limited by Guarantse
Notes to the Financial Statements (conllnued)
Year ended 30 September 2024
Accounting policies (¢ontlnued)
Incomlng resour¢oS
All incoming resources are included in the statement of financial activities when entitlement has
passed to the charity,. it is probable that the economic benefits associated with the transaction will
flow to the charity and the amount can be reliabl! measured: The followina SDecific Dolicies are
applied to particular categories of income..
income from donations or grants is recognised when there is evidence of entitlement to the
gift, receipt is probable and its amount can be measured reliably.
legacy income is recognised when receipt is probable and entitlement is established.
income from donated goods is measured at the fair value of the goods unless this is
impractical to measure reliably, in which case the value is derived from the cost to the donor
or the estimated resale value. Donated facilities and services are recognised in the accounts
when received if the value can be reliably measured. No amounts are included for the
contribution of general volunteers.
income from contracts for the supply of services is recognised with the delivery of the
contracted service. This is classified as unrestricted funds unless there is a contractual
requirement for it to be spent on a particular purpose and retumed if unspent. in which case
it may be regarded as restricted.
Resources expended
Expenditure is recognised on an accruals basis as a liability is incurred. Expenditure includes any
VAT which cannot be fully recovered, and is classified under headings of the statement of financial
activities to which it relates:
expenditure on raising funds includes the costs of all fundraising activits-es, events, non-
charitable trading activities. and the sale of donated goods.
expenditure on charitable activits'es includes all costs incurred by a charity in undertaking
activities that further its charitable aims for the benefit of its beneficiaries, including those
support costs and costs relating to the govemance of the charity apportioned to charitable
activities.
other expenditure includes all expenditure that is neither related to raising funds for the charity
nor part of its expenditure on charitable activities.
All costs are allocated to expenditure categories reflecting the use of the resource. Direct costs
attributable to a single activity are allocated d1￿CtlY to that activity. Shared costs are apportioned
between the activities they contribute to on a reasonable, justifiable and consistent basis.
Tangible assets
All fixed assets are initially recorded at cost.
16

Reach Counselling Limited
Company Limited by Guarantee
Notss to the Financial Statements f¢ontinu•d)
Year ended 30 September 2024
Accountlng pollcles (contlnuedl
Depreciation
Depreciation is calculated so as to write off the cost or valuation of an asset, less its residual value,
over the useful economic life of that asset as follows:
Fixtures and Fittings
Equipment
25Yts reducing balance
250/0 reducing balance
Impairment of fixed assets
A review for indicators of impairment is carried out at each reporting date, with the recoverable
amount being estimated where such indicators exist. Where the carrying value exceeds the
recoverable amount, the asset is impaired accordingly. Prior impairments are also reviewed for
possible reversal at each reporting date.
For the purposes of impairment testing, when it is not possible to estimate the recoverable amount
of an individual asset, an estimate is made of the recoverable amount of the cash-generating unit
to which the asset belongs. The cash-generating unit is the smallest identifiable group of assets
that includes the asset and generates cash inflows that largely independent of the cash inflows
from other assets or groups of assets.
For impaiment testing of goodwill, the goodwill acquired in a business combination is, from the
acquisition date, allocated to each of the cash-generating units that are expected to benefit from
the synergies of the combination, irrespective of whether other assets or liabilities of the charity
are assigned to those units.
Stocks
Stocks are measured at the lower of cost and estimated selling price less costs to complete and
sell. Cost includes all costs of purchase, costs of conversion and other costs incurred in bringing
the stock to its present location and condition.
Financial Instruments
A financial asset or a financial liability is recognised only when the entity becomes a party to the
contractual provisions of the instrument.
Basic financial instruments are inrtially recognised at the amount receivable or payable including
any related transaction costs, unless the arrangement constitutes a financing transaction, where it
is recognised at the present value of the future payments discounted at a market rate of interest
for a similar debt instrument.
Deflned contrlbutlon plans
Contributions to defined contribution plans are recognised as an expense in the period in which
the related service is provided. Prepaid contributions are recognised as an asset to the extent that
the prepayment will lead to a reduction in future payments or a cash refund.
17

Reach Counselling Limited
Company Limited by Guarantee
Notes to the Financial Statements (continued)
Year ended 30 Septsmber 2024
Accounting policies (contlnued)
Defined contribution plans (contlnued)
lthen contributions are not expected to be settled wholly within 12 months of the end of the
reporting date in which the employees render the related service, the liability is measured on a
discounted present value basis. The unwinding of the discount is recognised as an expense in the
period in which it arises.
Llmited by guarantee
The charity is a company Limited by Guarantee, having no share capitsl.
Donations and legacles
Unrestricted Total Funds Unrestricted Total Funds
Funds
2024
Funds
2023
Donatlons
Donations
Gift Aid
76,670
11,299
76,670
11,299
66,234
8,239
66,234
8,239
87,969
87,969
74.473
74,473
Investment income
Unrestricted Total Funds Unrestricted Total Funds
Funds
2024
Funds
2023
Bank interest re￿1vable
516
616
307
307
Expenditure on charitable activities by fund type
Unrestricted Total Funds Unrestricted Total Funds
Funds
2024
Funds
2023
Direct Charitable Expenditure
95,076
95,076
88,694
88,694
Expenditure on charltable actlvltles by activity type
Activities
undertaken Total funds
directly
2024
Total fund
2023
Direct Charitable Expenditure
95,076
95,076
88,694
18

Reach Counselling Limited
Company Limited by Guarantse
Notes to the Financial Statements (Continued)
Year ended 30 September 2024
Net expenditure
Net expenditure is stated after chargingl(crediting)-
2024
2023
Depreciation of tangible fixed assets
57
10. Independent examination fees
2024
2023
Fees payable to the independent examiner for..
Independent examination of the financial ststements
750
750
11. staff costs
The average head count of employees during the year was 4 (2023.. 6). The average number of
full-time equivalent employees during the year is analysed as follows..
2024
No.
2023
No.
Number of staff - counselling & administration
No employee re￿iVed employee benefits of more than £60,000 during the year (2023.. Nil).
12. Trustee remuneration and expenses
no remuneration or other benefits from employment with the charity or a related entity were
re￿iVed by the trustees"
13. Tangible fixed assets
Fixtures and
fittings
Equipment
Total
Cost
At 1 October 2023 and 30 September 2024
Depreciation
At 1 October 2023
Charge for the year
At 30 September 2024
Carrying amount
At 30 September 2024
At 30 September 2023
2,428
8,382
10,810
2,428
8,212
43
10,640
2,428
8,255
10,683
127
127
170
170
19

Reach Counselling Limited
Company Limited by Guarantee
Notes to the Financial Statements (conllnued)
Year ended 30 Septsmber 2024
14. Stocks
2024
2023
Raw materials and consumables
350
350
15. Debtors
2024
2023
Trade debtors
Prepayments and accrued income
7,168
1,276
11,151
1,127
12,278
16. Credltors: amounts falling due within one ygar
2024
2023
Accruals and deferred income
Social security and other taxes
other creditors
1,254
1,472
168
1,070
1,421
2.894
2,491
17. Pensions and other post retirement benefits
Defined contribution plans
The amount recognised in income or expenditure as an expense in relation to defined contribution
plans was £7,959 (2023.. £8.774).
18. Anatysis of charitable funds
Unrestricted funds
At
30 September
2024
At 1 October
2023
Income Expenditure
General funds
56,905
88,485
(95,076)
50,314
At
30 September
2023
At 1 October
2022
Income Expenditure
General funds
70,819
74,780
(88,694)
56,905
20

Reach Counselling Limited
Company Limited by Guarantee
Notes to the Financial Statements (conrfnuedj
Year ended 30 September 2024
19. Analysis of net assets between funds
Unrestricted Total Funds
Funds
2024
Tangible fixed assets
Current assets
Creditors less than 1 year
Net assets
127
53,081
(2,894)
50,314
127
53,081
(2,8941
50,314
Unrestricted Total Funds
Funds
2023
Tangible fixed assets
Current assets
Creditors less than 1 year
Net assets
170
59,226
(2,491)
56,905
170
59,226
(2,491)
56.905
20. Financial instruments
The company currently holds no financial instruments.
21

Reach Counselling Limited
Company Limited by Guarantee
Management Information
Year ended 30 September 2024
The following pages do not forni part of the financial statements.
22

Reach Counselling Limited
Company Limited by Guarantee
Detsiled Ststement of Financial Activities
Year ended 30 September 2024
2024
2023
Income and endowments
Donations and 16gacles
Donations
Gift Aid
76,670
11,299
66,234
8,239
87,969
74,473
Invostment income
Bank interest receivable
516
307
Total income
88,485
74,780
Expenditure
Expenditure on charitable activities
Wages and salaries
Pension costs
Rent
Rates and water
Light and heat
Repairs and maintenance
Insurance
Legal and professional fees
Telephone
Other office costs
Depreciation
Bank Charges
Publicity
gifts and donations
56,643
7,959
11,535
1,309
2,551
338
2,608
3,953
2,613
1.332
52,841
8,774
8,880
973
1,247
3,257
2,474
1,524
2,465
1,411
57
213
4,191
387
202
3,566
424
95,076
88.694
Total expenditure
95,076
88,694
Net expenditure
16,591)
(13,914)
23-

Reach Counselling Limited
Company Limited by Guarantee
Notes to the Detsiled Statement of Financial Activities
Year ended 30 September 2024
2024
2023
Expenditure on charftabl• a¢tivitles
Direct Charitable Expendlture
Activities undertaken dlractly
wageslsalaries
pension costs
rent
rates & water
light & heat
56,643
7,959
11,535
1,309
2,551
52,841
8,774
8,880
973
1,247
r i!
repairs & maintenance
insurance
legal and professional fees
telephone
other Offi￿ costs
depreciation
bank charges & interest
publicity & website
gifts and donations
338
2,608
3,953
2,613
1,332
3,257
2,474
1,524
2,465
1,411
57
213
4,191
387
202
3,566
424
95,076
88,694
Expenditure on charitable activities
95,076
88,694