## 

|Couteuts||Page|
|---|---|---|
|Report ofthe Trustees||1-10|
|Independent<br>Auditor's|Report|11 - 13|
|Statement<br>ofFiuancial|Activities|14|
|Balance Sheet||15|
|Cashflosv Statement||16|
|Notes to the Financial|Statemeuts|17-29|





|CHARITY NAME:||Nottingham|and District Citizens Advice Burem&|and District Citizens Advice Burem&|and District Citizens Advice Burem&|and District Citizens Advice Burem&||
|---|---|---|---|---|---|---|---|
|||trading<br>as Citizens||Advice|Nottingham|k District||
|CHARITY REGISTRATION|NUMBER:|701259||||||
|COMPANY REGISTRATION|NUMBER:|2323141 (England||and Wales)||||
|REGISTERED OFFICE AND||16 —18Maid Marian<br>Way||||||
|OPERATIONAL ADDRESS:||Nottingham||||||
|||NG1 6HS||||||
|BOARD OFTRUSTEES:||R Hodge||Elected||||
|||I Mason||Elected|(Resigned|13.10.2021)||
|||STaylor||Elected|(Resigned|13.I0.2021)||
|||P Slocombe||Elected|(Chair)|||
|||A Fredericks||Elected|(Resigned|13.10.2021)||
|||S Calvert||Elected||||
|||S Payne||Elected|(Treasurer)|||
|||RHandley||Elected|(Appointed|02.08.2021)||
|||R Kang||Elected|(Appointed|13.10.2021)||
|||M Pipkin||Elected|(Appointed|02.02.2022)||
|||G Zimodni||Elected|(Appointed|02.02.2022)||
|||D Preston||Elected|(Vice Chair)(Appointed||13.6.2022)|
|CHIEF OFFICER||D Cumberlidge||||||
|||(responsible|for day to day||running of|the charity)||
|COMPANY SECRETARY:||G Morrag||||||
|SENIOR STATUTORY AUDITOR:||Mrs DILock&vend||for and|on behalf of|||
|||Haines Watts East||Midlands|Ltd|||
|||10Stadium|Business Court|||||
|||Millennium|Way|||||
|||Pride Park||||||
|||Derby||||||
|||DE24 8HP||||||
|BANKERS:||Unity Trust|Bank|||||
|||Nine Brindleyplace||||||
|||Birmingham||||||
|||Bl 2HB||||||
|SOLICITORS:||Actons Solicitors||||||
|||20 Regent Street||||||
|||Nottingham||||||
|||NG1 5BQ||||||





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|People|- Human|Reso|urces|urces|urces|||||
|---|---|---|---|---|---|---|---|---|---|
|||~|To value diversity,<br>promote<br>equality<br>and challenge<br>discrimination|||within|our|||
||||organisation|||||||
||||To be the best employer<br>ive can afford to be.|||||||
||||To recruit and train new volunteers<br>and expand the roles they undertake||||to help||us.|
||||To develop the strength<br>and skills ofall our|staff and volunteers.||||||
||||To revieiv terms and conditions<br>for staff to ensure<br>they||are fit for purpose||and ivherc|||
||||possible reflect best practice.|||||||
||||To ensure training<br>and development<br>plans are in place for all staff|||and, ivhere||||
||||appropriate,<br>volunteers.|||||||
|Fiuance||||||||||
||||To take steps to ensure the financial<br>stability|ofthe organisation.||||||
||||To diversify<br>funding<br>streams to reduce thc reliance on our current|||core fiinders.||||
||||To demonstrate<br>to our funders<br>the achievements<br>and outcomes<br>their funding|||||helps us||
||||deliver.|||||||
||||To ivork in partnerships<br>to maximise<br>the use|offunding|available.|||||
||||To ensure ive have the skills to successfully|make bids|for funding|and||||
||||commissioning<br>ofservices.|||||||
||||To revieiv service overheads<br>and ensure the|organisation|is running|as efficiently<br>as||||
||||possible.|||||||
||||To implement<br>new funding<br>and fundraising|strategies.||||||
|Seivice|Deliveiy|||||||||
||||Tovalue diversity,<br>proniote equality<br>and challenge<br>discrimination|||across|service|||
||||delivery.|||||||
||||To review current levels ofservice delivery,|particularly|face-to-face and||by|||
||||telepholle,<br>to ellsure we are meeting<br>tile lleeds ofour clients.|||||||
||||To leam from best practice elseivhere,<br>again|particularly|the changes being made in|||||
||||response<br>to the pandemic.|||||||
||||To work with CitA nationafly<br>and locally to|implement|best practise, share resources,|||||
||||and avoid overlap and duplication.|||||||
||||To work ivith our AN partners<br>to ensure unifomiity<br>ofservice and|||avoid|overlap<br>and|||
||||duplication<br>across the partnership,<br>including|specialisation<br>ofsome services ivithin||||||
||||thc partnership.|||||||
||||To work with funders<br>and commissioners<br>to|help them|shape their|tenders, service||||
||||level agreenients<br>and performance<br>indicators|to ensure|they are fit|for purpose|||and|
||||reflec the value ofour services to their conununities.|||||||



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||||||71 <br>0|4<br> a <br>0|ra<br>c'I||O<br>CO<br>co <br>c'I|I<br> ri<br> "C|I<br> ri<br> "C||||Oi<br>n|Oi<br>n|00<br>C'I<br>I I<br>t<br>t||||C I<br>Cri<br>t|||CO<br>Oi<br>0|||c I<br>C I<br>CO0||
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||||2022||2021|
|---|---|---|---|---|---|
||Note||||f|
|Tangible<br>Fixed Assets||||||
|- Leasehold<br>Intprovements|||170,777||196,548|
|- Computer<br>Equipntent|||2,354||5,955|
|Total Fixed Assets|||173,131||202,503|
|Current<br>Assets||||||
|Debtors|10|102,511||264,224||
|Cash at bank and in hand||797 783||716263||
|Total Current Assets||900,294||980,487||
|Liabilities:||||||
|Creditors<br>falling due 8vithin one year|11|394,723||574,215||
|Net Current<br>Assets Less Current||||||
|Liabilities|||505,571||406 272|
||||678,702||608,775|
|Pension Scheme delicit|18||(1,370,000)||(1,596,000)|
|Net Assets|||691,298||987,225|
|The Fuuds ofthe Charity:||||||
|Uurestricted<br>funds||||||
|General<br>fund - General (monies availablc)<br>- Pension reserve||641,396<br>~17337700**.**00t0lt0l||578,824<br>~I596.000||
||||(728,604)||(1,017,176)|
|Restricted Funds|13||37,306||29,951|
|TotAl Charity Funds|||8~693,298||8~987 225|






## 

||||Notes|2022f|2021|
|---|---|---|---|---|---|
|Net Cash|Flosv front Operating<br>Activities||20|81,520|32,783|
|Returns|on Investmeuts:|||||
|Interest Received||||||
|||||81,520|32,783|
|Capital Expenditure||aud Financial luvestments:||||
|Purchase|ofTmtgible|Fixed Assets|||5,967|
|||||81,520|26,816|
|Net Cash|Inflow/(Outflow)|||81,520|26,816|
|Increase/(Decrease)||in Cash in the Year||81,520|26,816|
|Net Cash|Resources|at<br>1 April 2021||716263|689,447|
|Net Cash|Resources|at 31 March 2022||797,783|716263|
|Analysis|ofChanges|in Net Funds|At<br>log2021|Cash flow|At<br>31.3.2022|
|Net Cash||||||
|Cash at Bank|||716,263|81,520|797,263|





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|||||||2022||2021|
|---|---|---|---|---|---|---|---|---|
|Uurestricted||||||||f|
|Nottingham<br>City Council||||||870,738||823,088|
|Nottinghamshire|County Council|||||21,700||29,200|
|Credling Borough Council|||and Arnold|Outreach||44,202||40,000|
|Rushcliffe Borough||Council||||12,000||19,200|
|Capital One||||||40,000<br>988,640||45,000<br>956,488|
||||||2022||2021||
||||||f|f|f|f|
|Restldcted|||||||||
|Main Proj ects|||||||||
|Money and Pensions||Service|||276,470||327,899||
|Citizens Advice UC-HTC|||||388,085||454,477||
|Kick Start|||||76,116||||
|DEFRA|||||65,000||||
|Early Intervention|||||13,399||||
|||||||819,070||782,376|
|Otiler Projects|||||||||
|M S Society|||||12,358||12,359||
|Advice on Prescription|||||8,217||||
|Synergy|||||35,880||||
|Small Projects|||||1,409||2,034||
|||||||57,864||14393|
|||||||876,934||796,769|
|Total Grants and Contrncts||||||1,865,574||1,753,257|





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|3.<br>Analysis<br>o|fE|xpenditur|e<br>on Charitable|Activities||||
|---|---|---|---|---|---|---|---|
||||||Core|||
||||Maiu|Other|Advice|Total|Total|
||||P~ro'ects<br>f|~Pro'ects|Work<br>f|2022|2021f|
|Stalf Costs (note 6)|||670,351|48,748|282,577|1,001,676|902,674|
|Training Costs|||525|25|198|748|1,880|
|Payroll Preparation|Costs||1,466|69|553|2,088|2,048|
|Recruitment<br>Costs|||958|45|361|1,364|3,832|
|Travel and Subsistence|||304|14|115|433|185|
|Subscriptions|||9,290|438|3,501|13,229|3,128|
|IT Soihvarc and Maintenance|||11,946|563|4,503|17,012|3,765|
|Subcontractors|||||591,097|591,097|528,158|
|Support &Governance||Costs|119,218|5,619|46,908|171,745|152,970|
|Total|||814,058|55,521|929,813|1,799,392|1,598,640|



|||Maia|Other|Core||
|---|---|---|---|---|---|
|||~Pro ects|P~ro'ects|Advice Work|Total|
||||||f|
|Grants &Contracts|(see note 2)|819,070|57,864|988,640|1,865,574|
|Costs||814,058|55,521|929,813|1,799,392|
|Net (Costs)||5,012|2,343|58,827|66,182|



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|Refer to the table below|f|or th|e ba|sis ofapportionm|sis ofapportionm|sis ofapportionm|ent<br>and the analysis|ofsupport<br>a|nd govenlance|costs.|
|---|---|---|---|---|---|---|---|---|---|---|
|||||General|||Goveruance|Total|Total|Basis of|
|||||~Su||ort|Function|2022|2021|~A~t|
||||||f|||f|f||
|Rent, Rates and Insurance|||||52,362|||52,362|57,121|Staif I&esources|
|Light, Heat and Water|||||14,397|||14,397|6,557|StaffResources|
|Cleaning|||||3,615|||3,615|7,342|Staffffesources|
|Repair and Maintenance|||||10,867|||10,867|3,809|StaffResources|
|Telephone<br>and Postage|||||16,482|||16,482|18,207|StaffResources|
|Publication,<br>Printing|||||||||||
|and<br>Stationery|||||2,004|||2,004|3,845|Stall'Resources|
|Office Equipment|||||||||||
|Purclmse<br>and Repairs|||||8,184|||8, 184|23,943|StaffResources|
|Sundry Expenses|||||4,635|||4,635|3,578|StaffResources|
|Insurance|||||4,533|||4 533|4,531|Staff Resources|
|Annual<br>Report and AGM||Costs|||||99|99|99|Govenlance|
|Audit and Accountancy|||||||5,000|5,000|3,900|Govcnlance|
|Depreciation|||||29,372|||29,372|32,038|Staff Resources|
|Legal and Professional|Fees||||||3,724|3,724|5,594|Governance|
|Dilapidations|||||||||(25,000)|StatfResources|
|Bookkeeping/|||||||||||
|Management<br>Accounts|||||||4,352|4,352||StaffResources|
|Irrecoverable<br>VAT|||||12,119|||12,119|7,406|StaffResources|
||||||158,570||13,175|171,745|152,970||
|5.<br>Net Income/(Expenditure)||||for|the|Year|||||
|This is stated aller charging:|||||||||||
||||||||||2022f|2021<br>f|
|Operating<br>Leases|—Rent and Service|||||Charges|||51,303|54,334|
|Auchtof<br>s I'ennnleratlon:|||||||||||
|Audit services|||||||||3,500|2,900|
|Accountancy<br>services|||||||||1,500|1,000|
|Payroll Services|||||||||2,088|2,048|
|Depreciation|||||||||29,372|32,038|
|6.<br>Employee Information|||||||||||
||||||||||2022|2021|
|Average Number|ofEmployees:||||||||||
|Advisors,<br>Managenlent|||and Administration||||||48|42|
|Staff Costs|||||||||||
|Salaries|||||||||830,809|762,374|
|Pension costs|||||||||97,346|71,823|
|Social Security costs|||||||||52,756|51,310|
|Pension surcharges||paid|to Nottinghamshire||||County Council||||
|Pension Scheme|||||||||20,765|17,167|
|||||||||f.|1,001,676|902,674|





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||||~D»<br>~DD'|'|t|C~tv<br>~**8**t7|Total|
|---|---|---|---|---|---|---|---|
|||||f.|||f|
|Cost||||||||
|Balance|at 31.3.21|||238,676||39,819|278,495|
|Additions||||||||
|Balance|at 31.3.22|||238|676|39.879|278 993|
|~Ditt<br>o||||||||
|Brought|Forn ard 31.3.21|||42,|128|33,864|75,992|
|For Year||||25|771|3,601|29,372|
|Carried|Forivard 31.3.22|||67,899||37,465|105,364|
|Net Book Vahie 31.3.22||||170,777||2 354|173,131|
|Net Book Value 31.3.21||||196,548||5,955|202,503|
|0. Debtors||||||||
||Amounts<br>falling due ivithin one year:|||||2022|2021|
||Income and|Grants Receivable||||65,000|30,000|
||Prepayments|and Accrued Inconle||||11,093|9,534|
||Other Debtors|||||7,482|254,690|
||Provisions|for Bad Debt|||||(30,000)|
||VAT Repayable|||||18,936||
|||||||102,511|264,224|



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||Amounts<br>falling|due ivithin one year:|due ivithin one year:|2022|2021|
|---|---|---|---|---|---|
||Taxes and other Social Security costs|||24,840|22,289|
||Trade Creditors|||72,871|30,379|
||Grants Received|in Advance||155,346|389,586|
||Accnied Expenses|||41,208|6,736|
||VAT liability||||102,619|
||Client account||||(182)|
||Rent Free Period|||20,138|22,788|
||Other Creditors|||80,320||
|||||394,723|574,215|
|Grants|Received iu Advnuce (Deferred Income)|||||
|||||2022f|2021<br>f.|
||Balance at<br>1 April||2022|389,586|358,770|
||Released to Inconiing Resources|||(311,656)|(358,770)|
||Amount<br>Deferred||in the Year|77,416|389,586|
|||||155,346|389,586|



|Year Ended|General|Desiguated|Restricted|TotAI|
|---|---|---|---|---|
|31 MArch 2022|Funds<br>f|Funds<br>f|Fundsf|Funds<br>f|
|Fixed Assets|173,131|||173,131|
|Current<br>Assets|734,698||165,596|900,294|
|Current<br>Liabilities|(266,433)||(128,290)|(394,723)|
|Pension Scheme|||||
|Deficit|1,370,000|||1,370,000|
|Net Assets<br>At 31.3.2022|728,604||37,366|~691,298|
|Year Euded|Geuera1|Designated|Restricted|Total|
|31March 2021|Fundsf|Funds<br>f|Funds<br>f.|Funds<br>f|
|Fixed Assets|202,503|||202,503|
|Curreut<br>Assets|950,536||29,951|980,487|
|Curreut<br>Liabilities|(574,215)|||(574,215)|
|Pension Scheme|||||
|Deficit|1,596,000|||1,596,000|
|Nct Assets|||||
|at 31,3.2021|1,017,176||29,951|~987,225|





## 

## 

|3. Movement<br>in Fu|nds||||||
|---|---|---|---|---|---|---|
|Year Ended||At||||At|
|31March 2022||1 April|Incoming|Outgoing||31March|
|||2021f|Resources<br>f|Resources<br>f|Transfers<br>f.|2022<br>f|
|Restricted funds:|||||||
|Advice on Prescription|||8,217|8,217|||
|Money and Pensions|Service||276,470|276,470|||
|DEFRA|||65,000|65,000|||
|Early intervention|||13,399|8,387||5,012|
|M S Society|||12,358|11,424||934|
|Nottinghamshire<br>Housing|||||||
|Advice||29,951||||29,951|
|UC- HTC|||388,085|388,085|||
|Kick Start|||76,116|76,116|||
|Synergy|||35,880|35,880|||
|Other|||1,409|||1,409|
|Total restricted<br>funds||29,951|876,934|869,579||37,306|
|Uurestricted<br>funds:|||||||
|General<br>Ftutds available|||||||
|for day to day activities||(1,017,176)|1,218,385|929,813||(728,604)|
|Total unrestricted|funds|~1,017.176|1,218,385|929,813||728,604|
|Total funds||~987,225|2,095,319|1,799,392||691,298|
|Year Ended||At||||At|
|31Mnrch 2021||1 April|Iucoming|Outgoing||31Mnrch|
|||2020|Resources<br>f|Resources<br>f|Transfers|2021f|
|Restricted fuuds:|||||||
|Money and Pensions|Service||327,899|327,899|||
|M S Society|||12,359|12,359|||
|Nottinghamshire<br>Housing Advice||29,951||||29,951|
|UC- HTC|||454,477|454,477|||
|Sntall Projects|||2,034|2,034|||
|Total restricted<br>funds||29,951|796,769|796769||29,951|
|Uurestricted<br>funds:|||||||
|General<br>Funds available|||||||
|for day to day activities||(559,805)|975,500|1,432,871||(1,017,176)|
|Total unrestricted|funds|(559,805)|975,500|1,432,871||(1,017,176)|
|Total fuuds||~529,855|1,772,269|2,229,640||987,225|





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||||||2022|2021|
|---|---|---|---|---|---|---|
|||||||f|
|Receipts|||||||
|Citizens Advice|—US- HTC||||388,085|454,477|
|Expenditure|||||||
|Citizens Advice|- Reference|books and promotional||material|1,213|1,698|
||- Annua!Fee|for Information|System||6,976|4,641|
||- laden&nity|1&isurailce|||3,120|2,280|



## 

|The amounts|recognised|in the bala|nce sheet are as follows:—|||
|---|---|---|---|---|---|
|||||2022f|2021<br>f|
|Present value <br>Fair value of|offunded obligations<br>plan assets|||3,029,000<br>~1.659.~110|3,116,000<br>1,520,000|
|||||1,370,000|1,596,000|
|Present value|ofunfunded|obligations||||
|Deficit||||1,370,000|1,596,000|
|Net Liability||||1,370,000|1,596,000|
|The amounts|recognised|in surplus|or deficit are as folio&vs:-|||
|||||2022|2021f|
|Current service costs||||83,000|73,000|
|Net interest<br>front net defined benefit asset/ liability||||33,000|22,000|
|Administration|Expenses|||1,000|1,000|
|||||117,000|96,000|
|Actual return|on plan assets|||117000|268,000|





## 

## 

|Changes<br>in the present<br>va|lue ofthe|define|d|be|nefit o|bligatio|n<br>are as folloivs|:-||
|---|---|---|---|---|---|---|---|---|---|
|||||||||2022|2021|
||||||||||f|
|Opening<br>defined benefit obligation||||||||3,116,000|2,176,000|
|Current service cost||||||||83,000|73,000|
|Contributions<br>by scheme|participants|||||||10,000|13,000|
|Interest cost||||||||64,000|51,000|
|Actuarial<br>(gains)/losses|from<br>changes||in|financial||and|demographic|||
|assumptions<br>Estimated<br>benefits paid net oftransfers||||||||(205,000)<br>~39,000|834,000<br>~33.000|
|||||||||3,029,000|3,116,000|
|Changes<br>in the fair value|ofthe schenie assets||||are as|folloivs;-||||
|||||||||2022f|2021<br>f|
|At<br>I April 2021||||||||1,520,000|1,211,000|
|Interest Income||||||||31,000|29,000|
|Benefits Paid||||||||(39,000)|(31,000)|
|Contributions<br>by Employer||||||||52,000|60,000|
|Contributions<br>by scheme|participants|||||||10,000|13,000|
|Administration<br>Expenses||||||||(1,000)|(1,000)|
|Remeasurements:||||||||||
|Retuni on plan assets,|excluding|amount||included||in interest income||86,000|239,000|
|Achiarial<br>gains and losses||||||||||
|At 31March 2022||||||||1,659,000|1,520,000|
|The amount<br>recognised<br>in|other comprehensive||||income are||as follows:—|||
|||||||||2022|2021|
|Recognised<br>in other comprehensive||income:||||||f|f|
|Measurement<br>ofLiability:||||||||||
|Actuarial<br>(gains) and losses from changes|||in|financial||assumptions||86,000|(834,000)|
|Retuni on fund assets in excess ofinterest||||||||205,000|239,000|
|||||||||293000|595,000|
|The niajor categories ofscheme assets as|||a percentage|||total|scheme assets are as folloivs:—|||
|||||||||2022f|2021<br>f|
|Equities||||||||62|64|
|GiAs||||||||4|4|
|Boiids||||||||7|7|
|Property||||||||ll|ll|
|Inl'rastructure||||||||6|5|
|Inflation<br>linked||||||||5|4|
|Caslt)temporary<br>investments||||||||5|5|
|||||||||100|100|





## 

## 

|Discount rate|2.60'/9|
|---|---|
|Fuhirc salary increases|3.15'/9|
|Future pension increases|4.15'/9|



## 

||2022f|2021<br>f|
|---|---|---|
|Net incoming<br>resources|69,927|173,629|
|Adjustments:|||
|Depreciation<br>Charges<br>(Increase)/Decrease<br>in Debtors<br>Increase/(Decrease)<br>in Creditors|29,372<br>161,713<br>~779.492|32,038<br>(158,519)<br> «1~,366|
||81,520|32,783|



