## 



## 

|Contents|||Page|
|---|---|---|---|
|Report ofthe|Trustees||1-8|
|Independent|Auditor's|Report|9-11|
|Statement of|Financial|Activities|12|
|Balance Sheet|||13|
|Cashflow<br>Statement|||14|
|Notes to the|Financial|Statements|15-28|





## 

|CHARITY NAME:|CHARITY NAME:|Nottingham<br>and District Citizens Advice Bureau<br>trading as Citizens Advice Nottingham<br>& District|Nottingham<br>and District Citizens Advice Bureau<br>trading as Citizens Advice Nottingham<br>& District|Nottingham<br>and District Citizens Advice Bureau<br>trading as Citizens Advice Nottingham<br>& District|Nottingham<br>and District Citizens Advice Bureau<br>trading as Citizens Advice Nottingham<br>& District|Nottingham<br>and District Citizens Advice Bureau<br>trading as Citizens Advice Nottingham<br>& District|
|---|---|---|---|---|---|---|
|CHARITY REGISTRATION NUMBER:||701259|||||
|COMPANY REGISTRATION NUMBER:||2323141 (England||and Wales)|||
|REGISTERED OFFICE AND||16 —18 Maid Marian<br>Way|||||
|OPERATIONAL|ADDRESS:|Nottingham|||||
|||NG1 6HS|||||
|BOARD OF TRUSTEES:||RHodge||Elected|(chair)||
|||J Mason||Elected|||
|||STaylor||Elected|||
|||P Slocombe||Elected|(Treasurer)||
|||A Fredericks||Elected|||
|||S Calvert||Elected|||
|||S Payne||Elected|||
|||R Handley||Elected|(appointed|2/8/2021)|
|CHIEF OFFICER||P Eaton (until 28.2.21)D Cumberlidge<br>(from 1.3.21)<br>(responsible<br>for day to day running ofthe charity)|||||
|COMPANY SECRETARY:||G Morrall|||||
|SENIOR STATUTORY AUDITOR:||Mrs D J Lockwood||for and|on behalf of||
|||Haines Watts East||Midlands|Ltd||
|||10 Stadium|Business Court||||
|||Millennium|Way||||
|||Pride Park|||||
|||Derby|||||
|||DE24 8HP|||||
|BANKERS:||Unity Trust|Bank||||
|||Nine Brindleyplace|||||
|||Birmingham|||||
|||B1 2HB|||||
|SOLICITORS:||Actons Solicitors|||||
|||20 Regent Street|||||
|||Nottingham|||||
|||NG1 5BQ|||||





## 

## 

## 

## 



## 

## 

## 

## 

## 

## 



## 

## 

## 

## 



## 

## 

## 

## 

## 

## 



## 

## 

## 

## 

## 



## 

## 

## 

## 

## 

## 



## 

## 

## 

## 

## 



## 

## 



## 

## 

## 

## 

## 



## 

## 

## 

## 

## 



## 

## 

## 



||||||||O||O<br>V1|O<br>V1|O<br>V1||00<br>00||O<br>O|V1|&|I<br>00<br>Ch||«h<br>LD|||00|OO|||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
||||||O|A<br>A|0||||||00||||CV|Ch||Cll<br>00|Ccc<br>00|||ChO||O|||
||||||'a||||O||I||V1||I|I|I|V1<br>V1|||||||||||
||||||||||V1||||||||||||ICc||||||||
||||||c||O||||||O<br>V1<br>00|||||00|||00<br>Cl<br>Ccc||||||||
||||||rn|~|||||||||||||||||||||||
||||||'A||||||||00||O<br>CI <br>O|V1||||CI|Cl|||CI<br>CIO|||VIO<br>00||
||||||~gO<br>A cu||||||||||«I1|||V1||V1<br>Ch|Ch||CI|O<br>I|||Ch<br>ICl<br>V1||
||||||cn||||||||||||||||||||||||
||||||CP||||||||||||||||||||||||
|||||||||||||||||||||||||||||04|
|||||||||||||||||||||||||||||O|
||||||cc|cn<br> 'A|||O<br>00<br>O||||V1||I|O|I|||O<br>00|O<br>00|||Cl<br>Cl<br>Cl||||6|
||||||O|A|O|||||||||||||V1|||||||||
|||||||||||||||||||||||||||||4|
||l||||||||||||||||||||||||||||
|OC|||||||||||||||||||||||||||||
||||A||||||||||||||||||||||||||
|IR|z|VI<br>.8|O<br>CJ<br> &|o|'O|VI|IH|||||||||||«h<br>L«c<br>Ccc||||||||||QX|
||||c||||O|||||||||||||||||||||CI|
||||||cn||||||||||||||||||||||||
||||||4l||||||||||||||||||||||||
|cn|||||||||||||||||||||||||||||
|A|~||||||||||||||||||||||||||||
|N||Ccl<br>ce|A, <br>k<br> &|M<br> Wcl|||||||||||||||||||||||||
|Ag<br>P||O<br>cc||4P<br>ccc|'acl<br>CJ<br>cn|Vl<br> AO|||O<br>00O||«cl||||I|O<br>V1|I|O<br>Vl||00<br>O<br>00|00<br>Cl<br>00|||OOO<br>cD||00<br>Ch<br>V1|||
||||||4P||||||||||||||||||||||||
|||cc|||A||||||||||||||||||||||||
|||«Il|nO|~|||||||||||||||||||||||||
|A|||||||||||||||||||||||||||||
|O|cc|||||||||||||||||||||||||||A000<br>O|
||||||||4P||||||||||||||||||||||
||||||||O||||||||||||||||||||||
|||||||||||||||||||||||||||||'CI|
|||||||||||||||||||||||||||||«O00|
|||||||||||||||||||||||||||||cO|
|||||||||||||||||||||||||M||||47|
|||||||||||||||||||||||||AO|||||
|||||||||||||||||||||||||||||O|
|||||||||||||||||||||||||Cl|||||
|||||||||||||||||||||||||Cc|||||
||||||||||||A<br>U|||4<br>00||||||||A<br>Oc|O|CCI'a<br>A|||l||
||||||||||||06|||||||||||||lc|cn||O|«c|
||||||||||cnO||O|||||||O|||||||A||'a|«0|
|||||||||«lA<br>OD W<br>A<br>cl 0<br>O<br>8'™„"<br>U<br>O<br>A<br>«/I<br>~Q~||||p <br>CI<br>~~|cn<br>+0<br> V<br> U|0<br>0||ID<br>0|E<br>CcO<br>A<br>A<br>CP<br>E<br>cnO<br>A|M<br>A<br>Al<br>OC<br>O|4<br>8<br>A<br>A|Cl<br>CI<br>IO<br> 4|tw<br>A<br>C4<br>L4<br>O|A<br>A<br>CP<br>4I<br>EO<br>O<br>Ol g<br>IK<br>IV<br>zz||O<br>O<br>«0|~<br>O<br>.O<br>cc<br>A<br>oc<br>O<br>PC|OD<br>O<br>cn<br> H|I<br>l<br>"a|0<br>A<br>472<br>ID<br>«0<br>Cf)|





## 

||||||2021|||2020||
|---|---|---|---|---|---|---|---|---|---|
||||Note|||||||
|Tangible Fixed Assets||||||||||
|- Leasehold|Improvements|||||196,548|||214,654|
|- Computer|Equipment|||||5,955|||13,920|
|Total Fixed|Assets|||||202,503|||228,574|
|Current<br>Assets||||||||||
|Debtors|||12|264,224|||105,705|||
|Cash at bank|and in hand|||716,263|||689,447|||
|Total Current<br>Assets||||980,487|||795,152|||
|Liabilities:||||||||||
|Creditors<br>falling due within||one year|13|574,215|||588 580|||
|Net Current|Assets|||||406,272|||206,572|
|||||||608,775|||435,146|
|Pension Scheme deficit|||20|||(1,596,000)|||(965,000)|
|Net Assets||||||987,225|||529,854|
|The Funds ofthe Charity:||||||||||
|Unrestricted|funds|||||||||
|General fund|- General (monies available)|||578,824|||405,195|||
||- Pension reserve|||1,596,000|||965,000|||
|||||||(1,017,176)|||(559,805)|
|Restricted<br>Funds|||15|||29,951|||29,951|
|Total Charity|Funds|||||||||






## 

||||Notes|2021|2020|
|---|---|---|---|---|---|
|Net Cash Flow from Operating||Activities|22|32,783|320,804|
|Returns<br>on Investments:||||||
|Interest Received|||||2,347|
|||||32,783|323,151|
|Capital Expenditure|and Financial Investments:|||||
|Purchase ofTangible|Fixed Assets|||5,967|232,709|
|||||26,816|90,442|
|Net Cash Inflow/(Outflow)||||26,816|90,442|
|Increase/(Decrease)|in Cash in the|Year||26,816|90,442|
|Net Cash Resources|at 1 April 2020|||689,447|599,005|
|Net Cash Resources|at 31March|2021||716,263|689,447|





## 

## 

## 

## 

## 

## 

## 

## 



## 

## 

## 



## 

## 

## 

## 

## 

## 

## 

## 

## 



## 

## 

## 

|2.<br>Income fr|om|Grants a|nd Contracts (Charitable|Activities)||||
|---|---|---|---|---|---|---|---|
||||||2021||2020|
|Unrestricted||||||||
|Nottingham|City Council||||823,088||883,228|
|Nottinghamshire||County Council|||29,200||29,200|
|Gedling Borough Council|||and Arnold Outreach||40,000||40,000|
|Rushcliffe Borough Council|||||19,200||19,200|
|Capital One|||||45,000||40,000|
|Citizens Advice||—Pension|Wise||||5,000|
||||||956,488||1,016,628|
|||||2021||2020||
|Restricted||||||||
|Main Projects||||||||
|Money and Pensions Service||||327,899||377,820||
|Citizens Advice UC-HTC||||454,477||450,385||
|Gedling —GBCSocPrescribing||||||1,643||
||||||782,376||829,848|
|Other Proj ects||||||||
|M S Society||||12,359||12,057||
|Nottingham<br>City —Policy &|||Comm's Officer|||8,350||
|Small Projects||||2,034||||
||||||14,393||20,407|
||||||796,769||850,255|
|Total Grants and||Contracts|||1,753,257||1,866,883|
|3. Investment|Income|||||||
||||||2021||2020|
|Bank Interest|||||||2,347|
|4. Donations||||||||
||||||2021||2020|
|Or anisations|and|Trust Fund Donors||||||
|Other Donations-||for move to Maid Marian Way|||||22,500|
||||||||22,500|





## 

## 

## 

|5.<br>Analysis|ofE|xpenditu|re<br>on Charitable|Activities||||
|---|---|---|---|---|---|---|---|
||||||Core|||
||||Main|Other|Advice|Total|Total|
||||~Pro'ecto|~Pro'ects|Work|2021|2020|
|Staff Costs|||659,731|12,137|230,806|902,674|933,226|
|Training Costs|||1,374|25|481|1,880|5,024|
|Payroll Preparation|Costs||1,497|28|523|2,048|2,065|
|Recruitment<br>Costs|||2,800|52|980|3,832|3,500|
|Travel and Subsistence|||135||48|185|4,616|
|Subscriptions|||2,286|42|800|3,128|7,464|
|IT Software and Maintenance|||2,752|51|962|3,765|12,512|
|Subcontractors|||||528, 158|528,158|599,488|
|Support &Governance||Costs|111,801|2,056|39,113|152,970|291,274|
|Total|||782 376|14,393|801,871|1,598,640|1,859,169|



|||Main|Other|Core||
|---|---|---|---|---|---|
|||~Pro'ecto|P~ro'ects|Advice Work|Total|
|Grants &Contracts|(see note 2)|782,376|14,393|996,488|1,793,257|
|Costs||782,376|14,393|801,871|1,598,640|
|Net (Costs)||||194,617|194,617|



## 



## 

## 

|Refer to the table below|for the ba|sis ofapportionme|sis ofapportionme|nt<br>and the analysis|ofsupport<br>an|d governance|costs.|
|---|---|---|---|---|---|---|---|
|||General||Governance|Total|Total|Basis of|
|||~Su|ort|Function|2021|2020|A<br>ortion ment|
|Rent, Rates and Insurance|||57,121||57,121|66,803|Staff Resources|
|Light, Heat and Water|||6,557||6,557|13,967|StaffResources|
|Cleaning|||7,342||7,342|7,526|StaffResources|
|Repair and Maintenance|||3,809||3,809|6,060|StaffResources|
|Telephone<br>and Postage|||18,207||18,207|25,577|StaffResources|
|Publication,<br>Printing|||3,845||3,845|4,980|StaffResources|
|and Stationery||||||||
|Office Equipment|||23,943||23,943|11,433|StaffResources|
|Purchase<br>and Repairs||||||||
|Sundry Expenses|||3,578||3,578|7,389|StaffResources|
|Insurance|||4,531||4,531|4,019|StaffResources|
|Annual<br>Report and AGM Costs||||99|99|99|Governance|
|Audit and Accountancy||||3,900|3,900|2,895|Governance|
|Depreciation|||32,038||32,038|26,018|StaffResources|
|Legal and Professional|Fees|||5,594|5,594|84,508|Governance|
|Dilapidations||(25,000)|||(25,000)||Staff Resources|
|Bad Debts Provision||||||30,000|StaffResources|
|Irrecoverable<br>VAT|||7,406||7,406||StaffResources|
|||143,377||9,593|152,970|291,274||



## 

||||2021|2020|
|---|---|---|---|---|
||Operating<br>Leases —Rent and Service Charges||54,334|49,143|
||Auditor's<br>remuneration:||||
||Audit services||2,900|2,400|
||Accountancy<br>services||1,000|1,800|
||Payroll Services||2,048|2,065|
||Depreciation||32,038|26,018|
|8.|Employee Information||||
||||2021|2020|
||Average Number ofEmployees:||||
||Advisors,<br>Management|and Administration|42|45|
||Staff Costs||||
||Salaries||762,374|810,727|
||Pension costs||84,851|62,019|
||Social Security costs||55,310|57,271|
||Staff expenses||139|3,209|
||||902,674|933,226|





## 

|||||2021||2020||
|---|---|---|---|---|---|---|---|
||Defined|Benefit Scheme|||||10|
||Defined|Contribution|Scheme||30||25|
|No|employee|earned f60,000|or more per annum|||||



## 

## 

## 

||~to Pro ert|~Eui|ment|Total|
|---|---|---|---|---|
|Cost|||||
|Balance at 31.3.20|232,709||39,819|272,528|
|Additions|5,967|||5,967|
|Disposals|||||
|Balance at 31.3.21|238,676||39,819|278,495|
|~De reeintion|||||
|Brought Forward 31.3.20|18,055||25,899|43,954|
|For Year|24,073||7,965|32,038|
|On Disposal|||||
|Carried Forward 31.3.21|42,128||33,864|75,992|
|Net Book Value 31.3.21|196,548||5,955|202,503|



## 

|Amounts<br>falling due within|Amounts<br>falling due within|one year;|2021|2020|
|---|---|---|---|---|
|Income and|Grants Receivable||30,000|30,000|
|Prepayments|and Accrued|Income|9,534|12,243|
|Other Debtors|||254,690|93,462|
|Provisions|for Bad Debt||(30,000)|(30,000)|
||||264,224|105,705|





## 

## 

## 

|Amounts<br>falling|due within one year:|2021|2020|
|---|---|---|---|
|Taxes and other|Social Security costs|22,289|19,748|
|Trade Creditors||30,379|98,566|
|Grants Received|in Advance|389,586|358,770|
|Accrued Expenses||6,736|33,596|
|VAT liability||102,619|52,033|
|Client account||(182)|429|
|Rent Free Period||22,788|25,438|
|||574,215|588,580|



## 

|Analysis ofNet Assets|between<br>Funds||||
|---|---|---|---|---|
|Year Ended|General|Designated|Restricted|Total|
|31March 2021|Funds|Funds|Funds|Funds|
|Fixed Assets|202,503|||202,503|
|Current<br>Assets|950,536||29,951|980,487|
|Current<br>Liabilities|(574,215)|||(574,215)|
|Pension Scheme|||||
|Deficit|1,596,000|||1,596,000)|
|Net Assets|||||
|at 31.3.2021|1,017,176||29,951|987,225|
|Year Ended|General|Designated|Restricted|Total|
|31March 2020|Funds|Funds|Funds|Funds|
|Fixed Assets|228,574|||228,574|
|Current<br>Assets|765,201||29,951|795,152|
|Current Liabilities|(588,580)|||(588,580)|
|Pension Scheme|||||
|Deficit|965,000|||965,000|
|Net Assets|||||
|at 31.3.2020|559,805||29,951|529,854|





## 

## 

|Year Ended|||At||||At|
|---|---|---|---|---|---|---|---|
|31March 2021|||1April|Incoming|Outgoing||31March|
||||2020|Resources|Resources|Transfers|2021|
|Restricted funds:||||||||
|Money and Pensions Service||||327,899|327,899|||
|M S Society||||12,359|12,359|||
|Nottinghamshire<br>Housing||Advice|29,951||||29,951|
|UC- HTC||||454,477|454,477|||
|Small Projects||||2,034|2,034|||
|Total restricted<br>funds|||29,951|796,769|796,769||29,951|
|Unrestricted<br>funds:||||||||
|General Funds available||||||||
|for day to day activities|||(559,805)|975,500|1,432,871||(1,017,176)|
|Total unrestricted<br>funds|||~559,805|975,500|1,432,871||~1,017,176|
|Total funds|||~529,854|1,772,269|2,229,640||~987,225|
|Year Ended|||At||||At|
|31March 2020|||1 April|Incoming|Outgoing||31March|
||||2019|Resources|Resources|Transfers|2020|
|Restricted funds:||||||||
|Gedling GBC SocPrescribing||||1,643|1,643|||
|Money and Pensions Service||||377,820|377,820|||
|Nottingham<br>City||||||||
|—Policy &Campaigns|Officer|||8,350|8,350|||
|M S Society||||12,057|12,057|||
|Nottinghamshire<br>Housing||Advice|29,951||||29,951|
|UC- HTC|||35,944|450,385|486,329|||
|Donations<br>Maid Marian|Way|||22,500|22,500|||
|Total restricted<br>funds|||65,895|872,755|908,699||29,951|
|Unrestricted<br>funds:||||||||
|General Funds available||||||||
|for day to day activities|||(771,561)|1,162,226|950,470||(559,805)|
|Total unrestricted<br>funds|||~771,561|1,162,226|950,470||~559,805|
|Total funds|||~705,666|2,034,981|1,859,169||~529,854|





## 

## 

## 

## 

## 

## 

## 

||||||2021|2020|
|---|---|---|---|---|---|---|
|Receipts|||||||
|Citizens Advice|-US- HTC||||454,477|450,385|
|Expenditure|||||||
|Citizens Advice|- Reference|books and promotional||material|1,698|1,813|
||- Annual Fee for Information||System||4,641|6,069|
||- Indemnity|Insurance|||2,280|2,280|





## 

## 

## 

## 

|||||||||2021|2020|
|---|---|---|---|---|---|---|---|---|---|
|||||||||g|g|
|Present value|offunded|obligations||||||3,116,000|(2,21],000)|
|Fair value of|plan assets|||||||1,520,000|1,211,000|
|||||||||1,596,000|(965,000)|
|Present value|ofunfunded||obligations|||||||
|Deficit||||||||1,596,000|965,000|
|Net Liability||||||||1,596,000|965,000|
|The amounts|recognised|in|surplus<br>or deficit are as follows:-|||||||
|||||||||2021|2020|
|||||||||g|g|
|Current service costs||||||||73,000|113,000|
|Net interest from net defined benefit asset/ liability||||||||22,000|26,000|
|Administration|Expenses|||||||1,000|1,000|
|||||||||96,000|140,000|
|Actual return|on plan assets|||||||268,000|109,000|
|Changes<br>in the present value ofthe defined benefit obligation|||||||are as follows:-|||
|||||||||2021|2020|
||||||||||g|
|Opening<br>defined benefit||obligation||||||2,176,000|2,361,000|
|Current service cost||||||||73,000|113,000|
|Contributions|by scheme|participants||||||13,000|15,000|
|Interest cost||||||||51,000|58,000|
|Actuarial<br>(gains)/losses||from<br>changes||in financial|and|demographic||||
|assumptions||||||||834,000|(363,000)|
|Estimated<br>benefits paid net|||oftransfers|||||31,000|8,000|
|||||||||3,116,000|2,176,000|





## 

|Changes<br>in th|e fair value ofthe sche|me asse|ts|are as|follows:-|||
|---|---|---|---|---|---|---|---|
|||||||2021|2020|
|At I April 2020||||||g<br>1,211,000|1,287,000|
|Interest Income||||||29,000|32,000|
|Benefits Paid||||||(31,000)|(8,000)|
|Contributions|by Employer|||||60,000|59,000|
|Contributions|by scheme participants|||||13,000|15,000|
|Administration|Expenses|||||(1,000)|(1,000)|
|Remeasurements:||||||||
|Return<br>on plan assets, excluding||amount|included||in interest income|239,000|(141,000)|
|Actuarial<br>gains and losses|||||||32,000|
|At 31March|2021|||||1,520,000|1,211,000|
|The amount recognised<br>in other comprehensive||||income are as follows:-||||
|||||||2021|2020|
|Recognised<br>in|other comprehensive|income:|||||g|
|Measurement|ofLiability;|||||||
|Actuarial<br>(gains) and losses f'rom changes<br>in|||financial||assumptions|(834,000)|331,000|
|Return on fund assets in excess ofinterest||||||239,000|141,000|
|||||||595,000|190,000|
|The major categories ofscheme assets as a percentage|||||total scheme assets are as follows:-|||
|||||||2021|2020|
|Equities||||||64|64|
|Gifts||||||4|3|
|Bonds||||||7|9|
|Property||||||11|13|
|Inf'rastructu<br>re||||||5|2|
|Inflation<br>linked||||||4|4|
|Cash/temporary|investments|||||5|5|
|||||||100|100|



|Discount rate||2 05%|
|---|---|---|
|Future salary|increases|3.85%|
|Future pension|increases|2.85%|





## 

## 

## 

||||2021|2020|
|---|---|---|---|---|
|Net incoming|resources||173,629|66,812|
|Adjustments:|||||
|Investment|Income|||(2,347)|
|Depreciation|Charges||32,038|26,018|
|(Increase)/Decrease||in Debtors|(158,519)|55,307|
|Increase/(Decrease)||in Creditors|14,365|175,014|
||||32,783|320,804|



