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2022-03-31-accounts

Charity number 518825

A company limited by guarantee number 01702827

Annual Report and Financial Statements

for the year ended 31 March 2022

Annual Report and Financial Statements for the year ended 31 March 2022

Contents Page
Trustees' report 3 to 11
Statutory Auditor's Report 12 to 15
Statement of Financial Activities 16
Balance sheet 17
Statement of Cash Flows 18
Notes to the accounts 19 to 30

2

Citizens Advice Swansea Neath Port Talbot Trustees’ report for the year ended 31 March 2022

Chair's Welcome

Once again I must start with a huge thanks to our staff and volunteers for going that extra mile to support our clients in an ever changing and challenging working environment. The pandemic continued to dominate discussions again for a large part of the year, but our team once again rose to the challenge. It quickly became obvious as the year progressed that the cost of living would be a huge discussion point and we’ve seen a large increase in the number of clients getting in touch because of concerns and a real panic around how they will afford the basics. At the time of writing this the UK Government have put very little in place to support the most vulnerable in our society and there is a concern that nothing substantial will be done to support people in need. I fear the next few years may be some of the most challenging in our history but we’ll continue to work for our community and do whatever is needed to be the support they need.

I would like to also say thank you to our previous Chair of Trustees, Chris Mann who stood down in October 2021 after six years as our Chair. Chris steered our organisation through a very difficult period and his tireless dedication and passion for Citizen’s Advice ensured that he was able to hand over with the organisation in a much stronger and secure position.

We continue to ensure that our governance structures are robust and fit for purpose and our Trustee Board continues to work efficiently, providing both robust challenge and support where needed. The Trustee Board has a fantastic mix of experience and talent and we’ll continue to ensure we fill any vacancies and look at how we can continue to develop. Our new Chief Executive Caroline Newman has brought a new perspective to the organisation and has ensured a number of policies, procedures and processes are up to date and in line with modern working practices.

The last two years have seen a complete shift in working practices and arrangements and it became very clear that our current office space wasn’t fit for purpose and a decision was taken to end our current lease and look for a better and more accessible space in the centre of Swansea, with increased access across both Neath Port Talbot and Swansea through drop in facilities.

As a service and charity we are reliant on grant funding and I’d like to thank both Swansea and Neath Port Talbot Local Authorities for their continued confidence in our service and giving us the scope and space to support the most vulnerable in our communities. Thanks also to the Welsh Government and our other grant funders for their confidence and support. I truly believe that we are best positioned to provide advice and guidance to our communities.

This Annual Report demonstrates our continued commitment to the communities of Swansea and Neath Port Talbot, provides evidence of value for money and the real savings that we deliver and indicates our passion to develop and adapt our services in the years ahead.

Dylan Williams

Chair of Trustees

3

Citizens Advice Swansea Neath Port Talbot Trustees’ report for the year ended 31 March 2022

Reference and administrative details of the charity, its trustees and advisors

The trustees during the financial year and up to and including the date the report was approved were:

Name Position Dates Dylan Williams Chair from October 2021 Dr. Richard Baylis Treasurer appointed April 2021 Sandra Beveridge Sonya Dougherty appointed April 2021 David Jones appointed April 2021 Alexander Latham-Gambi resigned July 2022 Geoffrey Lee Nicola Matthews Chris Mann Chair to October 2021 Nita Sparkes Guy Wendon appointed April 2021 Chief Executive Officer Caroline Newman Charity number 518825 Registered in England and Wales Company number 01702827 Registered in England and Wales

Registered and principal address

Second Floor, City Gates, Wind Street, Swansea SA1 1EE

Statutory Auditors

Bevan Buckland LLP

Bankers

CAF Bank Charities Official Investment Fund (COIF)

Structure, governance and management

The charity is a company limited by guarantee and was formed on 25 February 1983. It is governed by its memorandum and articles of association, as amended on 6 September 2017. It was registered as a charity on 30 June 1987. The liability of the members in the event of the company being wound up is limited to a sum not exceeding £1. At 31 March 2022 the company had 24 individual members and 1 organisational member (2021 - 33 and 3).

Organisational Structure

Citizens Advice Swansea Neath Port Talbot (CASNPT) is governed by its trustee board which is responsible for setting the strategic direction of the organisation and for monitoring and scrutinising its progress and performance against agreed objectives. The trustees carry the ultimate responsibility for the conduct of CASNPT and for ensuring that the charity satisfies its legal and

4

Citizens Advice Swansea Neath Port Talbot Trustees’ report for the year ended 31 March 2022

contractual obligations. Trustees meet at least quarterly and delegate the day-to-day operation of the organisation to the Chief Executive Officer (CEO) and a senior management team. The trustee board is independent from management.

A group of trustees, known as the 'Officers' Group', comprising the Chair, Vice Chair and Treasurer and another trustee on rotation, meets in between each board meeting and reports back recommendations for consideration on issues delegated to it by the trustee board on specific areas of the organisation's business. The Officers' Group has Terms of Reference which are regularly reviewed.

Recruitment and Appointment of Trustees

The trustees are elected from the local community and must either reside, work or have an interest in the areas covered by the service. A selection panel comprising trustees and the CEO, and chaired by the Chair of trustees, undertakes the interviewing of all potential new board members. A separate process agreed by the trustee board is followed for the election of Chair, which may include co-options from outside of the board itself. Each panel then reports its recommendations for co-option or election at the following trustee board/AGM for approval. No other persons or bodies external to the charity is entitled to appoint persons to the trustee board.

Induction of Trustees

Newly appointed trustees are provided with an induction to CASNPT through meetings with staff and the Chair, and mentoring by established trustees. All trustees have access to Citizens Advice online services and information, and are encouraged to attend national Citizens Advice meetings and conferences and to partake in training.

Related Parties

CASNPT is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Operating policies are independently determined by the Trustee Board of CASNPT in order to fulfil its charitable objects and comply with the national membership requirements.

The charity also co-operates and liaises with a number of other advisory services, local charities and local authority departments on behalf of clients. Where one of the trustees holds the position of trustee/director of another charity, they may be involved in discussions regarding that other charity but not in the ultimate decision-making process.

Risk management

CASNPT operates a corporate risk management process, with a risk management strategy and risk register agreed and regularly reviewed by the trustee board. The trustees recognise that any major risks to which the charity is exposed need to be reviewed and systems put in place to mitigate those risks. To that end CASNPT continually monitors and manages its risk, reviewing the corporate risk register and ensuring action plans are in place to mitigate clearly defined risk areas.

A major external risk is that of the loss of funding. The effects of this are mitigated by the procedures in place, including diversification of funding streams. Internal risks are minimised by the implementation of procedures for authorisation of all transactions and projects and to ensure consistent quality of delivery for all operational aspects of the charitable company. These procedures are periodically reviewed to ensure that they still meet the needs of the charity.

5

Citizens Advice Swansea Neath Port Talbot Trustees’ report for the year ended 31 March 2022

Objectives and activities

The charity's objects

The Charity’s objects are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in the City and County of Swansea and Neath Port Talbot County Borough Council and surrounding areas (the ‘area of benefit’).

The charity's main activities

CASNPT provides free, confidential, impartial and independent advice and information as part of meeting the two service wide aims:

While this involves providing advice and information to members of the public, an essential aspect of the role of Citizens Advice is to exercise a responsible influence on the development of policies and services and to ensure individuals do not suffer through a lack of knowledge or an inability to express their needs effectively, through research, media and campaigning work.

Public benefit

The trustees have paid due regard to the Charity Commission’s guidance on public benefit in deciding the activities undertaken by the local Citizens Advice service during the year. The trustees are satisfied that the information provided in the report and accounts meets the public benefit reporting requirements.

The principal activity of CASNPT remains the provision of free, confidential, independent and impartial advice and information for members of the public. This is provided through one central office location in Swansea city centre and through remote delivery across the counties of Neath Port Talbot and Swansea. In addition to generalist advice the following specialist advisory services were provided:

iii) Remote services funded by the Local Health Board and Welsh Government;

iv) Advice to potential benefits' claimants through the Claim What's Yours service.

Advisory services are provided through telephone consultations, video calls and email throughout the area of benefit. Face-to-face consultations have been re-introduced gradually since June 2022.

Achievements and performance

In 2021/2022 CASNPT dealt with a total of 18,614 different client issues, from 5,575 clients (2020/21: 20,606 client issues with 5,658 clients).

Over the course of the year through our work we assisted in providing confirmed income gains for our clients totalling £4,986,318 (2020/21 £5,678,573) and we were also successful in writing off debts to the value of

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Citizens Advice Swansea Neath Port Talbot Trustees’ report for the year ended 31 March 2022

£3,067,552, in rescheduling debts amounting to £70,808, and securing £1,446 in reimbursements.

60% of our clients engaged with us via telephone and 31% email; it is anticipated this will change as we emerge from the pandemic. Over the course of the year:

The main issues that clients required assistance with were Benefits (47%)and Debt and Finance (31%) with the remainder being related to housing, employment and family. Issues relating to cost of living with food and fuel poverty are becoming more relevant.

We continued to provide support to a range of clients.

Our research and campaigns team undertook a piece of work commissioned by the Welsh Government, to provide a comprehensive picture of the current level of knowledge and awareness of the meaning of Public Funds and No Recourse to Public Funds, and developed clear and robust guidance to support people with NRPF. https://gov.wales/no-recourse-public-funds-nrpf-guidance.

Financial review

The net income for the year was £128,737, including net income of £50,429 on unrestricted funds and net income of £78,308 on restricted funds, after transfers.

At 31 March 2022, total reserves were £814,746, of which £369,825 represented balances on restricted funds, (2020/21:£686,009 total with £291,517 restricted.

Reserves policy

It is the charity's policy that funds not presently committed or invested in tangible fixed assets should be maintained at the equivalent of a minimum of four and a maximum of six months' expenditure in general unrestricted funds in order for CASNPT to continue to pursue its activities should there be a period of reduced income. This is also considered prudent in the light of funding which is received in arrears.

The charity's free reserves, excluding fixed assets, at the year end totalled £435,615 of which trustees had previously resolved to designate £40,000 towards possible future relocation of its Swansea premises. At 31 March 2022 therefore, general unrestricted reserves amounted to £395,615. This amounts to 4 months' budgeted expenditure, and further funding opportunities will be sought to increase general free reserves to above the lower threshold of the reserves policy.

Principal Funding Sources

The trustees extend their gratitude to the City and County of Swansea and to Neath Port Talbot

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Citizens Advice Swansea Neath Port Talbot Trustees’ report for the year ended 31 March 2022

County Borough Council, who continue to support the core operating capacity of the charity. Additionally, project- specific funding was received, in particular from the Welsh Government, via national Citizens Advice, and Swansea Bay University Health Board (SBUHB).

Investment Policy

As required in it Articles (clause 3.19) in furtherance of its objects and for no other purposes, the charity has the power to invest the monies of the charity not immediately required for its purpose in or upon such investments, securities or property as may be thought fit, subject nevertheless to such conditions and such consents as may for the time being be imposed or required by law. At the balance sheet date, the charity had a long term deposit account with Charities Official Investment Fund (COIF), but trustees have resolved to divest further funds currently held entirely in CAF Bank in order both to spread the risk of holding excess amounts in one institution and to seek an improved return on deposits held.

Future Plans

CASNPT aims continually to improve access to our services through extending and increasing the provision on offer with a particular focus on supporting the most disadvantaged and vulnerable members of the communities in which we work.

In the year ahead CASNPT will be introducing a Hybrid Working Model allowing staff to continue to work from home for 60% of their time whilst planning for a return to face to face delivery in a manner that is safe for staff and clients alike. Part of this process will look to reinvigoration of our community based (outreach) provision to continue to improve accessibility to clients.

Preparations are also being made to relocate services to new premises from October 2023.

Our Business Plan for 2022-2025 identifies our 5 Strategic Priorities as a key organisation working across the counties of Neath Port Talbot and Swansea:

Each priority is underpinned by a delivery action plan that focuses on ‘how’ we will achieve them and ‘how’ we will measure our success, ensuring that these are shared and reviewed with internal and external stakeholders on a quarterly and an annual basis.

In our service delivery we plan to diversify our funding sources and develop opportunities for collaboration with complementary partners to reduce reliance on core funding sources. Existing funding will be used to support further key partners with registration to use Refernet and raise awareness of benefits available to their clients.

As schools open their doors to visitors we will re-start our Making Sense of Money sessions working with groups of young people to develop their financial literacy.

We are members of a steering group with representatives from the third sector, public sector and private sector, and will work collaboratively towards making Mid and West Wales a real Living Wage region.

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Citizens Advice Swansea Neath Port Talbot Trustees’ report for the year ended 31 March 2022

The Research & Campaigns team have started on a long-term study into the impact of the cost of living crisis on our clients, which is likely to continue into 2023-24.

Our contract with Swansea Council has been subject to recommissioning since the year-end, and a further contract has now been awarded to 31 March 2025, with the option for this to be extended for up to an additional twelve months. This year will also be used to prepare for SAF (Single Advice Fund) and Neath Port Talbot Council re-commissioning. At the same time to ensure we are eligible to bid for funding with SBUHB we will undertake the due diligence process necessary to be registered on their recently introduced Dynamic Purchasing System.

Statement of trustees' responsibilities

The trustees (who are also the directors for the purposes of company law) are responsible for preparing the Trustees report and the financial statements in accordance with the applicable law and UK Accounting Standards.

Company law requires the trustees to prepare financial accounts for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for the year. In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial accounts comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

This report has been prepared in accordance with the Statement of Recommended Practice: Accounting and Reporting by Charities (Charities SORP (FRS102)), and in accordance with the special provisions of the Companies Act 2006 relating to small companies.

Signed on behalf of the board of trustees on 24 August 2022

Signed:

Signed:

Name: Dylan Williams (Chair)

Name: Dr. Richard Baylis (Treasurer)

9

Citizens Advice Swansea Neath Port Talbot Trustees’ report for the year ended 31 March 2022

How our Clients Rated the Service They Received

10

Citizens Advice Swansea Neath Port Talbot Trustees’ report for the year ended 31 March 2022

What our Clients Said

11

Citizens Advice Swansea Neath Port Talbot

Report of the Independent Auditors to the Trustees of Citizens Advice Swansea Neath Port Talbot Ltd

Opinion

We have audited the financial statements of Citizens Advice Swansea Neath Port Talbot Limited (the

'charitable company') for the year ended 31 March 2022 which comprise the Statement of Financial Activities, the Balance Sheet, the Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for Opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to Going Concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the Annual Report, other than the financial statements and our Report of the Independent Auditors thereon.

Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are

12

Citizens Advice Swansea Neath Port Talbot Report of the Independent Auditors to the Trustees of Citizens Advice Swansea Neath Port Talbot Ltd

required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Report of the Trustees.

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Statement of Trustees' Responsibilities, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Our responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue a Report of the Independent Auditors that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in

13

Citizens Advice Swansea Neath Port Talbot Report of the Independent Auditors to the Trustees of Citizens Advice Swansea Neath Port Talbot Ltd

respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

Extent to which the audit was considered capable of detecting irregularities, including fraud.

We identify and assess the risks of material misstatement of the Financial Statements, whether due to fraud or error, and then design and perform audit procedures responsive to those risks, including obtaining audit evidence that is sufficient and appropriate to provide a basis for our opinion.

We discussed our audit independence complying with the Revised Ethical Standard 2019 with the engagement team members whilst planning the audit and continually monitored our independence throughout the process.

Identifying and assessing potential risks related to irregularities.

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non- compliance with laws and regulations, our procedures included the following:

Audit response to risks identified

In addition to the above, our procedures to respond to risks identified included the following:

We also communicated relevant identified laws and regulations and potential fraud risks to all

14

Citizens Advice Swansea Neath Port Talbot Report of the Independent Auditors to the Trustees of Citizens Advice Swansea Neath Port Talbot Ltd

engagement team members and remained alert to any indications of fraud or non-compliance with laws and regulations throughout the audit.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uk/auditorsresponsibilities. This description forms part of our Report of the Independent Auditors.

Use of our report

This report is made solely to the charitable company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.

…………………………………………………………………………………….

Harri Lloyd-Davies (Senior Statutory Auditor)

for and on behalf of Bevan Buckland LLP Chartered Accountants and Statutory Auditors

Ground Floor

Cardigan House Castle Court

Swansea Enterprise Park Swansea

SA7 9LA

24 August 2022

Date………………………………………………….

15

Citizens Advice Swansea Neath Port Talbot Limited

Statement of Financial Activities

(including summary income and expenditure account) for the year ended 31 March 2022

Notes
2022
Unrestricted
funds
£
Income and endowments from:
Donations and legacies
(2)
400
Grants - Charitable activities
(3)
101,023
Investments
(4)
119
Other
51
Total income
101,593
Expenditure on:
Charitable activities
65,668
Total expenditure
65,668
Net income / (expenditure)
35,925
Transfers between funds
14,504
Net movement in funds
50,429
Fund balances brought forward
394,492
Fund balances carried forward
(8)
444,921		 2022
Restricted
funds
£
-
1,169,061
-
-
1,169,061
1,076,249
1,076,249
92,812
(14,504)
78,308
291,517
369,825		 2022
Total
funds
£
400
1,270,084
119
51
1,270,654
1,141,917
1,141,917
128,737
-
128,737
686,009
814,746		 2021
Total
funds
£
-
1,252,114
295
1,418
1,253,827
1,077,907
1,077,907
175,920
-
175,920
510,089
686,009

All incoming resources and resources expended derive from continuing activities.

16

Citizens Advice Swansea Neath Port Talbot Limited

Balance sheet as at 31 March 2022

2022
Unrestricted
£
Fixed assets
Tangible assets
(9)
9,306
Total fxed assets
9,306
Current assets
Debtors and prepayments
(10)
37,735
Cash at bank and in hand
(11)
442,459
Total current assets
480,194
Current liabilities:
amounts falling due within one year
Creditors and accruals
(12)
44,579
Total current liabilities
44,579
Net current assets / (liabilities)
435,615
Total assets less current liabilities
444,921
Net assets
444,921
Funds
General unrestricted funds
404,921
Designated funds
40,000
Restricted funds
-
Total funds
444,921		 2022
Restricted
£
-
-
6,849
372,946
379,795
9,970
9,970
369,825
369,825
369,825
-
-
369,825
369,825		 2022
Total
£
9,306
9,306
44,584
815,405
859,989
54,549
54,549
805,440
814,746
814,746
404,921
40,000
369,825
814,746		 2021
Total
£
-
-
250,964
542,360
793,324
107,315
107,315
686,009
686,009
686,009
354,492
40,000
291,517
686,009

The trustees acknowledge their responsibilities for:

These financial statements have been prepared in accordance with the special provisions of Part 15 of the Companies Act 2006 relating to charitable small companies.

The financial statements were approved by the board of trustees on 24 August 2022

Signed:.

Signed:

Name: Dylan Williams (Chair)

Name: Dr. Richard Baylis (Treasurer)

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Citizens Advice Swansea Neath Port Talbot Limited

Statement of cash fows for the year ended 31 March 2022
2022
£
Cash fows from operating activities:
282,928.00
Net cash provided by (used in) operating activities
282,928.00
Cash fows from investing activities:
Dividends and interest
119.00
Purchase of tangible fxed assets
(10,002.00)
Net cash provided by (used in) investing activities
(9,883.00)
Cash fows from fnancing activities:
Repayments on borrowing
-
Cash infows from new borrowing
-
Net cash provided by (used in) fnancing activities
-
Change in cash and cash equivalents in the reporting period
273,045.00
Cash and cash equivalents at beginning of the reporting period
542,360.00
Cash and cash equivalents at end of the reporting period
815,405.00
Reconciliation of net movement in funds to net cash fow from
2022
£
Net movement in funds for the reporting period (as per the statement of
fnancial activities)
128,737.00
Adjustments for:
Depreciation charges
696.00
Interest received
(119.00)
(Increase) / decrease in debtors
206,380.00
Increase / (decrease) in creditors
(52,766.00)
Net cash provided by (used in) operating activities
282,928.00
Analysis of cash and cash equivalents
2022
£
Cash at bank and in hand
815,405.00
Notice deposits (less than 30 days)
-
Total cash and cash equivalents
815,405.00		 2021
£
1,404.00
1,404.00
295.00
-
295.00
-
-
-
1,699.00
540,661.00
542,360.00
2021
£
175,920.00
-
(295.00)
(229,982.00)
55,761.00
1,404.00
2021
£
542,360.00
-
542,360.00

18

Citizens Advice Swansea Neath Port Talbot Limited Notes on the accounts for the year ended 31 March 2022

1 Accounting policies

(a) Basis of accounting

These accounts have been prepared under the historical cost convention with items recognised at cost or transaction value unless otherwise stated in the relevant note(s) to these accounts. The financial statements have been prepared in accordance with the Statement of Recommended Practice: Accounting and Reporting by Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) and with the Charities Act 2011.

The charity constitutes a public benefit entity as defined by FRS 102.

There has been no change to the accounting policies since last year. No changes have been made to the accounts for previous years.

(b) Going concern

The trustees are satisfied that there are no material uncertainties about the charity's ability to continue.

(c) Incoming resources

All incoming resources are included in the Statement of Financial Activities (SOFA) when the charity becomes entitled to the resources, it is more likely than not that the trustees will receive the resources and the monetary value can be measured with sufficient reliability.

Grants receivable

Grants and donations are only included in the SOFA when the charity has unconditional entitlement to the resources.

Grants received for a specific purpose and subject to conditions specified by the donor are treated as restricted funds. Revenue grants are credited directly to the Statement of Financial Activities (SoFA). Capital grants are released over the life of the assets in line with the depreciation policy.

Where grants are related to performance and specific deliverables, they are accounted for as the charity earns the right to consideration by its performance.

Bank interest

Bank interest is included in the SoFA on a receivable basis.

Other income

Sales of services are included in the SoFA in the period to which they relate. Other income, including donations, gifts and covenants, is included as it is received.

Gifts and intangible income

In addition to the above, the charity also receives help and support in the form of voluntary assistance in advising the public. This help and support is not included in the financial statements, but its value to the charity is acknowledged and disclosed in the trustees' report.

Deferred income

Grants received in advance of the period to which the funder requires the expenditure to be applied are reflected in deferred income within the balance sheet.

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Citizens Advice Swansea Neath Port Talbot Limited

Notes on the accounts for the year ended 31 March 2022

(d) Expenditure and liabilities

Expenditure is recognised on an accrual basis as a liability is incurred. Liabilities are recognised where it is more likely than not that there is a legal or constructive obligation committing the charity to pay out the resources and the amount of the obligation can be measured with reasonable certainty.

All expenditure related to the provision of advice services is included within charitable expenditure.

Costs allocated between expenditure categories are on a basis designed to reflect their resource usage. Some costs are allocated directly to activities; other costs are apportioned, for example by staff time spent on the activity, or other equitable usage measure.

(e) Taxation

As a charity the organisation benefits from rates relief and is generally exempt from corporation tax but not from VAT. Irrecoverable VAT is included in the cost of those items to which it relates.

(f) Tangible fixed assets

Tangible fixed assets costing more than £2,000 are capitalised and included at cost including any incidental expenses of acquisition. Gifted assets are shown at the value to the charity on receipt.

Depreciation is provided on such tangible fixed assets at rates calculated to write off the cost on a straight line basis over their expected useful economic lives as follows:

Computer equipment: over 3 years Website: over 3 years

(g) Pensions

The charity operates a defined contribution scheme for the benefit of its employees, compliant with auto- enrolment legislation. The costs of contributions are recognised in the year they are payable.

(h) Fund accounting

Unrestricted funds are available for use at the discretion of the trustees in furtherance of the general objectives of the charity.

Designated funds are unrestricted funds earmarked by the trustees for particular purposes. The use of such funds is at the trustees' discretion.

Restricted funds are subjected to restrictions on their expenditure imposed by the donor or through the terms of an appeal.

Further explanation of the nature and purpose of each fund is included in the notes to the accounts.

(i) Leases Rental costs under operating leases are charged on a straight line basis over the lease term or to an earlier date if the lease can be determined without financial penalty.

(j) Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

(k) Cash at bank and in hand

Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

20

Citizens Advice Swansea Neath Port Talbot Limited Notes on the accounts for the year ended 31 March 2022

(l) Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

(m) Financial instruments

The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

21

Citizens Advice Swansea Neath Port Talbot Limited

Notes on the accounts for the year ended 31 March 2022

2 Donations and legacies
General donations
3 Grants for charitable activities
City & County of Swansea:
- core funding
- Third Sector Broker
- Refugee Resettlement
- Fuel Poverty
Neath Port Talbot Borough Council - core		 2022
Unrestricted
funds
£
400
400
2022
Unrestricted
funds
£
-
-
-
-
84,185
-
-
-
-
-
-
-
-
-
-
-
-
-
15,775
-
-
1,063
101,023
2022
Unrestricted
funds
£
119
119		 2022
Restricted
funds
£
-
-
2022
Restricted
funds
£
142,935
-
11,804
25,000
-
289,438
382,887
60,000
30,000
10,000
-
27,395
73,374
-
-
-
32,650
55,078
-
13,500
15,000
-
1,169,061
2022
Restricted
funds
£
-
-		 2022
Total funds
£
400
400
2022
Total funds
£
142,935
-
11,804
25,000
84,185
289,438
382,887
60,000
30,000
10,000
-
27,395
73,374
-
-
-
32,650
55,078
15,775
13,500
15,000
1,063
1,270,084
2022
Total funds
£
119
119		 2021
Total funds
£
-
-
2021
Total funds
£
142,935
24,516
13,971
-
80,560
304,438
385,998
59,591
29,660
-
46,160
27,395
103,854
15,400
8,870
7,500
-
-
-
-
-
1,266
Welsh Government:
- Advicelink - Debt & other specialist advice
- Advicelink - Community Focus
- Advicelink - Test and Learn
- Advicelink - Pension Credit
- Advicelink - Employment Advice

Swansea Council for Voluntary Service
- Integrated Care Fund
Swansea Bay Health Board - health outreach
Citizens Advice - Help to Claim
Community Foundation - Covid
BEIS - remote working fund
Big Lottery - Making Sense of Money
LIPSS partnership
NHS Charities Together
NRPF
Claim What's Yours
Partnership Work
Miscellaneous small grants
4 Investments
Interest receivable
1,252,114
2021
Total funds
£
295
295

22

Citizens Advice Swansea Neath Port Talbot Limited

Notes on the accounts for the year ended 31 March 2022

5
Staf costa and numbers
Gross salaries
Social security costs
Employment allowance
Pensions
The average number of employees during the year was 38 (2021: 37).
There were no employees with emoluments above £60,000.
The average number of employees during the year analysed by function was:
Advisers
Managers
Support and administration
Defned contribution pension scheme
Costs of the scheme to the charity for the year
Amount of any contributions outstanding at the year end		 2022
£
820,839
67,585
(4,000)
45,824
930,248
2022
£
28
4
6
38
2022
£
45,824
6,021		 2021
£
765,304
60,802
(4,000)
43,178
865,284
2021
£
27
4
6
37
2021
£
43,178
6,351

The charity contributes up to 6% of pensionable earnings as part of an auto-enrolment scheme to People's Pension which is open to all employees. There is no final salary scheme.

6 Trustee expenses

No trustee received any expenses during this year or the previous year.

7 Key management personnel

The key management personnel of the charity comprises the trustees and the Chief Executive Officer only. All trustees give their time freely and no trustee remuneration was paid in this or the previous year. The total employee benefits of the key management personnel of the charity were £53,903 (2021: £5,428, together with an additional £35,000 which was paid in consultancy fees relating to the interim CEO).

23

Citizens Advice Swansea Neath Port Talbot Limited Notes on the accounts for the year ended 31 March 2022

8 Charity funds
Swansea - general advice
Swansea - Refugee resettlement
Swansea - fuel poverty
Welsh Government:
- Advicelink -Debt & other specialist
advice
- Advicelink - Community Focus
- Advicelink - Test and Learn
- Advicelink - Pension Credit
- Advicelink - Employment Advice
- Advicelink - Claim What's Yours
- Better Advice, Better Lives
- Communities Focus
- Frontline Advice
- Money Advice Service
- redundancy reserve
Swansea Council for Voluntary Service
- Integrated Care Fund
Swansea Bay Health Board - health
outreach
Citizens Advice - Help to Claim
Community Foundation - Covid fund
BEIS - remote working fund
Big Lottery- Making Sense of Money
People's Postcode Lottery
LIPSS partnership
NHS Charities Together
Partnership Work
Total Restricted Funds
Unrestricted Funds
Total Funds		 Balance b/f
£
44,281
2,205
-
29,877
40,167
30,706
20,919
-
-
25,858
4,244
9,568
9,758
17,898
2,770
13,510
20,629
11,269
3,433
2,781
1,643
-
-
-
291,517
394,492
686,009		 Incoming
£
142,935
11,804
25,000
289,438
382,887
60,000
30,000
10,000
13,500
-
-
-
-
-
-
27,395
73,374
-
-
-
-
32,650
55,078
15,000
1,169,061
101,593
1,270,654		 Outgoing
£
125,338
10,060
25,222
268,031
362,081
49,375
20,147
7,721
11,387
9,311
-
-
-
-
2,065
25,095
52,540
10,422
2,742
2,793
-
32,515
49,404
10,000
1,076,249
65,669
1,141,918		 Transfers
£
-
-
222
-
(4,980)
-
-
-
-
-
-
-
(9,758)
-
-
-
-
-
-
12
-
-
-
-
(14,504)
14,504
-		 Balance c/f
£
61,878
3,949
-
-
51,284
55,993
41,331
30,772
2,279
2,113
16,547
4,244
9,568
-
17,898
705
15,810
41,463
847
691
-
1,643
135
5,674
5,000
369,825
444,920
814,745

24

Citizens Advice Swansea Neath Port Talbot Limited

Notes on the accounts for the year ended 31 March 2022

8 Charity funds - previous
year
Swansea - general advice
Swansea - Refugee
resettlement
Welsh Government:
- Advicelink -Debt & other
specialist
advice
- Advicelink - Community Focus
- Advicelink - Test and Learn
- Advicelink - Pension Credit
- Better Advice, Better Lives
- Communities Focus
- Frontline Advice
- Money Advice Service
- redundancy reserve
Swansea Council for Voluntary
Service
- Integrated Care Fund
Swansea Bay Health Board -
health
outreach
Citizens Advice - Help to Claim
Community Foundation - Covid
fund
BEIS - remote working fund
Big Lottery- Making Sense of
Money
People's Postcode Lottery
Total Restricted Funds
Unrestricted Funds
Total Funds		 Balance b/f
£
6,766
-
16,370
24,003
-
-
25,858
-
4,244
-
9,568
-
9,758
-
17,898
-
4,118
3,079
14,613
-
-
1,557
1,643
139,475
370,614
510,089		 Incoming
£
167,450
13,971
304,439
385,998
59,591
29,660
46,160
27,395
103,854
15,400
8,870
7,500
-
1,170,288
83,539
1,253,827		 Outgoing
Transfers
Balance c/f
£
£
£
129,936
-
44,281
11,766
-
2,205
290,931
-
29,877
369,833
-
40,167
28,885
-
30,706
8,742
-
20,919
-
-
25,858
-
-
4,244
-
-
9,568
-
-
9,758
-
-
17,898
47,508
-
2,770
16,964
-
13,510
97,838
-
20,629
4,131
-
11,269
5,437
-
3,433
6,276
-
2,781
-
-
1,643
1,018,247
-
291,517
59,661
-
394,492
1,077,908
-
686,009		 Outgoing
Transfers
Balance c/f
£
£
£
129,936
-
44,281
11,766
-
2,205
290,931
-
29,877
369,833
-
40,167
28,885
-
30,706
8,742
-
20,919
-
-
25,858
-
-
4,244
-
-
9,568
-
-
9,758
-
-
17,898
47,508
-
2,770
16,964
-
13,510
97,838
-
20,629
4,131
-
11,269
5,437
-
3,433
6,276
-
2,781
-
-
1,643
1,018,247
-
291,517
59,661
-
394,492
1,077,908
-
686,009
291,517
394,492
686,009

25

Citizens Advice Swansea Neath Port Talbot Limited Notes on the accounts for the year ended 31 March 2022

Fund name Purpose of restriction Swansea - general advice provided by the City and County of Swansea to support local Citizens Advice delivery within the county. Swansea - Refugee resettlement delivery of welfare benefits support and debt advice as part of the refugee resettlement programme. Swansea - fuel poverty funded by Swansea Council Tackling Poverty Team and administered by CASNPT only applicable to residents living within the City and County of Swansea; covers the issue of emergency vouchers for those on pre-payment meters. Welsh Government: Advicelink-Debt & other specialist advice to ensure people have access to specialist advice and support in relation to services providing benefits, debt, housing, employment and discrimination rights advice. Advicelink - Community Focus for the delivery of social welfare information and advice up to and including generalist advice. Transfers relate to assets purchased and capitalised during the year. Advicelink - Test and Learn welfare benefits take-up campaign to raise awareness around income maximisation and access to information and practical support. Advicelink - Pension Credit supporting a Pension Credit uptake campaign with overarching reach across Local Authority and Third sector services. Advicelink - Employment Advice preparation and delivery of financially focussed employment advice training to young people and advisers. Advicelink - Claim What's Yours Welsh Government campaign to support clients with income maximisation and benefit take-up. Better Advice, Better Lives ceased December 2019 - to provide advice in health centres on benefits take-up. Communities Focus ceased December 2019 - to fund advice work delivered in former Communities First clusters. Frontline Advice ceased December 2019 - to fund specialist welfare benefits advice. Money Advice Service ceased December 2019 - to fund debt advice services. The balance has been transferred, by agreement of the funder, to unrestricted reserves.

26

Citizens Advice Swansea Neath Port Talbot Limited

Notes on the accounts for the year ended 31 March 2022

redundancy reserve

redundancy liability reserve following cessation of previous money advice service.

Swansea Council for Voluntary Service: Integrated Care Fund

to work in four GP cluster areas with a focus on awareness, early intervention, prevention and wellbeing

Swansea Bay Health Board - health provided by Swansea Bay University Health Board to advice outreach deliver services in local health centres. Citizens Advice - Help to Claim to provide support for Universal Credit claimants up to their first payments under that benefit.

Community Foundation - Covid fund

to assist in making the charity's premises ready and safe for customers and staff to return, when appropriate to do so.

BEIS - remote working fund to enable the purchase of new equipment and associated costs to facilitate home working.

Big Lottery - Making Sense of Money

to help children, young people and adults to understand and manage their finances better.

People's Postcode Lottery

to provide additional IT equipment and part funding of staff hours to support people affected by the roll-out of Universal Credit.

LIPSS partnership Litigants in person support strategy, to provide crucial legal services to litigants in person. NHS Charities Together to provide and expand our health outreach advice service.

Partnership work development of referral partners, encouraging use of ReferNet and delivery of benefit awareness raising sessions

27

Citizens Advice Swansea Neath Port Talbot Limited Notes on the accounts for the year ended 31 March 2022

9 Tangible assets
Cost
At 1 April 2021		 Website
£
-
4,980
-		 Leasehold
property
improvemen
ts
£
43,563
-
-
43,563
43,563
-
-
43,563
-
-		 Fixtures,
Fittings &
Equipment
£
52,004
-
-
52,004
52,004
-
-
52,004
-
-		 Computer
equipment
£
75,086
5,022
-
80,108
75,086
-
558
75,644
4,464
-
2022
£
14,911
29,673
44,584
2022
£
815,201
204
815,405
2022
£
16,290
6,021
32,238
54,549		 Total
£
170,653
10,002
-
180,655
170,653
-
696
171,349
9,306
-
2021
£
227,707
23,257
Additions
Disposals
At 31 March 2022
4,980
-
-
138
138
4,842
-
Depreciation
At 1 April 2021
Depn reversed re. disposals
Charge for year
At 31 March 2022
Net book value
At 31 March 2022
At 31 March 2021
10 Debtors and prepayments 2022
Debtors (including accrued income)
Prepayments
11 Cash at bank and in hand 2022
Cash at bank
Cash in hand
12 Creditors and accruals 2022
Social security and other taxes
Creditors
Accruals and deferred income
250,964
2021
£
542,156
204
542,360
2021
£
16,999
6,351
83,965
107,315

28

Citizens Advice Swansea Neath Port Talbot Limited Notes on the accounts for the year ended 31 March 2022

13 Related party transactions

There were transactions between CASNPT and the National Association of Citizens Advice Bureaux in relation to insurance, IT support and information services.

14 Operating leases
Expected future minimum lease payments over the remaining
life of the lease, analysed into the period in which the
commitment expires:
Land and Property
Within one year
In the second to ffth years inclusive
Ofce Equipment
Within one year
In the second to ffth years inclusive		 2022
£
39,000
3,526
42,526
£
-
-
-		 2021
£
39,000
42,633
81,633
£
1,440
1,440
2,880

29

Citizens Advice Swansea Neath Port Talbot Limited

Statement of Financial Activities including comparatives for all funds (including summary income and expenditure account) for the year ended 31 March 2022

Income
Donations and legacies
Grants - Charitable activities
Other trading activities
Investments
Other
Total income		 2022
unrestricted
Funds
£
400
101,023
-
119
51
101,593
54,484
2
-
870
177
998
122
787
-		 2021
unrestricted
Funds
£
-
81,826
-
295
1,418
83,539
41,132
5,449
2,957
1,353
214
817
86
451
-
322
1,355
354
46
277
431
3,443
-
31
310
633
-
-
-
59,661
23,878
23,878
370,614
394,492		 2022
Restricted
funds
£
-
1,169,061
-
119
-
1,169,061
875,764
6,318
52
9,206
7,614
11,884
8,680
12,284
71
21,233
12,608
4,003
1,441
6,261
4,279
55,804
-
87
4,621
109
33,000
292
638
1,076,249
92,812
-14,504
78,308
291,517
369,825		 2021
Restricted
funds
£
-
1,170,288
-
-
-
1,170,288
824,152
36,708
5,803
4,970
13,284
10,603
2,126
6,229
-
14,808
20,594
4,345
460
4,402
6,089
48,605
228
38
4,550
9,270
-
982
-
1,018,246
152,042
-
152,042
139,475
291,517		 2022 Total
Funds
£
400
1,270,084
-
-
51
1,270,654
930,248
6,320
52
10,076
7,791
12,882
8,802
13,071
71
22,578
13,659
4,366
1,442
6,733
4,603
60,003
-
96
5,018
118
33,000
292
696
1,141,917
128,737
-
128,737
686,009
814,746		 2021 Total
Funds
£
-
1,252,114
-
295
1,418
1,253,827
Expenditure 865,284
42,157
8,760
6,323
13,498
11,420
2,212
6,680
-
Salaries, NI & Pension
Other staf volunteer costs
Recruitment
Travel, training and refreshments
Computer expenses
Insurance
Ofce equipment expense
Postage, printing and stationery
Publicity and promotion
Subscriptions and reference materials 1,345 15,130
Telephone & Communications
Finance management		 1,051
363
1
472
324
4,199
-
9
397
9
-
-
58
65,668
35,925
14,504
50,429
394,492
444,921		 21,949
4,699
Interpretative and translation services 506
Cleaning, repairs & maintenance
Heat & light
Rent, service charges and water
Room hire
Bank charges
Accountancy and audit fees
Legal and HR consultancy fees
Payments to partners
Other costs
Depreciation
Total expenditure
Net income / (expenditure)
Transfers between funds
Net movement in funds
Fund balances brought forward
Fund balances carried forward		 4,679
6,520
52,048
228
69
4,860
9,903
-
982
-
1,077,907
175,920
-
175,920
510,089
686,009

30