## 




## 



## 



## 

|January 2015).|January 2015).|||||||||
|---|---|---|---|---|---|---|---|---|---|
|1.Reference and Administrative||Details||||||||
|Charity Name:|Citizens||Advice|Swansea||Neath||Port|Talbot|
||Limited|||||||||
|Charity Registration:|518825|||||||||
|Company<br>Registration:|1702827|||||||||
|Financial Conduct Authority:|617762|||||||||
|Registered<br>Office:|Second||Floor,|City|Gates,||Wind||Street,|
||Swansea,||SA1 1EE|||||||
|Chief Executive Officer:|Caroline||Newman|(from|February|||2021)||





|to and including the|date the report was|approved<br>were:|||
|---|---|---|---|---|
|Director/Trustee|Role|Elected By|Date|Date|
||||First||
|||||Resigned|
||||Elected||
|Chris Mann|Chair|AGM|10/13||
|Dylan Williams|Vice Chair/Treasurer|AGM|03/19||
|Sandra Beveridge|Trustee|AGM|09/19||
|Nita Sparkes|Trustee|EGM|09/19||
|Nicola Matthews|Trustee|EGM|03/21||
|Geoff Lee|Trustee|EGM|03/21||
|Alex|Trustee|EGM|03/21||
|Latham-Gambi|||||
|Richard<br>Bayliss|Trustee|Trustee|04/21||
|||Board|||
|Sonya Dougherty|Co-opt|Trustee<br>Board|04/21||
|David Jones|Co-opt|Trustee|04/21||
|||Board|||
|Guy Wendon|Co-opt|Trustee<br>Board|04/21||
|Bethan Hopkins|Trustee|AGM||11/20|
|Edward<br>Roberts|Vice Chair|AGM||01/21|
|Greg Thomas|Treasurer|AGM||OS/20|
|Andrea<br>Williams|Trustee|Trustee||07/20|
|||Board|||





## 

## 

## 

## 

## 

## 



## 

## 



## 

## 

## 

## 



# 



## 






## 

## 

## 

## 

## 



## 



## 



## 

## 

## 



## 

## 



## 

## 

## 

## 

## 



## 

## 

## 



## 



## 



## 

## 

|ncorporating<br>I|ncome|and Ex|penditure|A|ccount|||
|---|---|---|---|---|---|---|---|
|||Noae||||||
||||2021||2021|2021|2020|
||||Unrestricted|Restricted||Total|Total|
||||funds||funds|funds|funds|
||||8||8|8||
|Income and endowments|from:|||||||
|Donations<br>end legsdes<br>Grants - Charitable<br>activities||(2)<br>fs)|81,826|1,170,288||1,262,114|326<br>1,102,908|
|Other trading<br>activities<br>investments||(4)<br>(s)|295|||295|330<br>1,292|
|Other|||1 418|||1418|1 362|
|Total Income|||83,539|1,170,288||1,253,827|1,106,218|
|Expenditure<br>on:<br>Charitable<br>sctiv)Uss|||8!|1|4|7|976478|
|Total expenditure|||59,661|1,018,246||1,077,907|976,478|
|Net Income / (expenditure)|||23,878||152,042|176,920|129,740|
|Net movement<br>in funds||||||||
|Fund balances brought forward|||370614||139475|510089||
|Fund balances carried forward||is)|394,492||291,517||510,089|





## 

## 

|as at 31 March 2021|as at 31 March 2021||2021|2021|2021|2020|
|---|---|---|---|---|---|---|
||||Unrestricted<br>2|Reslncted<br>f|To(el<br>8|Total<br>0|
|Current assets|||||||
|Debtors and prepayments<br>Cash at bank and<br>in hand||ital<br>il0|23,257<br>425900|227,707<br>116460|250,964<br>542 360|20,982<br>540661|
|Total current assets|||449,157|344,167|793,324|561,643|
|Current liabilities:|||||||
|amounts<br>falling due|within one year||||||
|Creditors and accruals||(tsl|54665|52650|107315|51 554|
|Total current liabilities|||54,665|52,650|107,315|51,554|
|Net current assets I|(liabilities)||394,492|291,517|686,009|510,089|
|Total assets less current liabllldes|||394,492|291,517|686,009|510,089|
|Net assets|||394,492|291,517|686,009|510,089|
|Funds|||||||
|General<br>Unrestricted<br>Designated<br>funds<br>Restricted<br>funds|funds||354,492<br>40,000|291 517|354,492<br>40,000<br>291517|260,614<br>110,000<br>139475|
|Total funds|||394,492|291,517|686,009|510,089|



## 

## 



## 

## 

|tatement ofCash flows|fo|r year|e|nd|ed|31"March|2021|
|---|---|---|---|---|---|---|---|
|||||||2021|2020|
|||||||8|8|
|Cash flows from operating<br>activities:<br>Net cash provided<br>by (used in) operating||activities||||~1404<br>~1404|~138736<br>138736|
|Cash flows from Investing<br>activities:<br>Dividends<br>snd interest||||||295|1,292|
|Purchase<br>of tangible fixed assets<br>Net cash provided<br>by (used in) Investing||activities||||295|~1292|
|Cash flows from financing<br>activities:||||||||
|Repayments<br>on borrowing||||||||
|Cash inflows from new borrowing||||||||
|Net cash provided<br>by (used In) financing||activities||||||
|Change<br>in cash and cash equivalents<br>in the <br>Cash and cash equivalents<br>at the beginning<br>Cash and cash equivalents<br>st the end of||reporting<br>period<br>ofthe reporting<br>period<br>the reporting<br>period||||1,699<br>~540 661<br>~542 360|140,028<br>400,633<br>~540 661|
|Reconciliation<br>ofnet movement<br>In funds||to net cash||flow from||2021f|2020|
|Net movement<br>in funds for the reporting|period (ss per|||||175,920|129,740|
|Adjustments<br>for;||||||||
|Depreciation<br>charges<br>Interest received<br>(Increase)<br>/ decrease<br>in debtors<br>Increase<br>/ (decrease) in creditors<br>Net cash provided<br>by (used in) operating||activities||||(295)<br>(229,982)<br>~55 761<br>~1404|(1,292)<br>(3,368)—<br>~13656<br>~138736|
|Analysis ofcash and cash equivalents||||||2021f|2020<br>6|
|Cash at bank and in hand||||||542,360|540,661|
|Notice deposits (less than 30 days)<br>Total cash and cash equivalents||||||~542 360|~540 661|





## 

## 

## 



## 



|2 Donations<br>and legacies|||2021<br>Unrestricted|2021<br>Restflcted|2021<br>Total|2020<br>Total|
|---|---|---|---|---|---|---|
||||funds|funds|funds|funds|
||||E|E|E||
|General<br>donations||||||326|
|||||||326|
|3 Grants for charitable<br>activities|||2021|2021|2021|2020|
||||Unrestricted|Restricted|Total|Total|
||||funds|funds|funds|funds|
||||E||E||
|City & County ofSwansea<br>-core funding<br>-Third Sector Broker<br>-Refugee Resettlement<br>Neath Port Talbot Borough Council||-core|80,560|142,935<br>24,516<br>13,971|142,935<br>24,516<br>13,971<br>80,560|142,934<br>42,027<br>3,416<br>80,000|
|Welsh Government<br>-Advicslink<br>- Debt &other specialist <br>-Advicelink<br>—Community<br>Focus<br>-Advicelink -Test and Leam<br>- Advicelink - Pension Credit<br>-Better Advice, Better Lives<br>- Communities<br>Focus<br>- Frontline Advice<br>-Money Advice Service<br>- Money Advice Service redundancy||advice<br>reserve||304,438<br>385,998<br>59,591|304,438<br>385,998<br>59,591<br>29,660|71,167<br>94,173<br>113,743<br>90,000<br>92,958<br>136,944<br>17,898|
|Swansea<br>Council for Voluntary<br>Service<br>- Integrated<br>Care Fund<br>Swansea<br>Bey Health Board -health outreach<br>Citizens Advice - Help to Claim<br>Community<br>Foundation<br>- Covid<br>fund<br>BEIS- remote working<br>fund<br>Big Lottery -Making Sense of Money<br>Miscellaneous<br>small grants|||1 266<br>81826|46,160<br>27,395<br>103,854<br>15,400<br>8,870<br>7,500<br>1 170,288|46,160<br>27,395<br>103,854<br>15,400<br>8,870<br>7,500<br>1 266<br>1,252, 114|37,388<br>27,395<br>143,615<br>2,500<br>6750<br>1,102,908|
|4 Other trading activities|||2021<br>Unrestricted|2021<br>Restricted|2021<br>Total|2020<br>Total|
||||funds|funds|funds|funds|
|||||E|F|E|
|Room hire||||||330|
|5 Investmsnts|||2021|2021|2021|2020|
||||UnresVtcted|Restricted|Total|Total|
||||funds|funds|funds|funds|
||||E|9|E|E|
|Interest receivable|||295||295|1 292|
||||295||295|1,292|





|6 Staffcosts and nunlbers||||||||2021f|2020|
|---|---|---|---|---|---|---|---|---|---|
|Gross salaries<br>Social security costs<br>Employment<br>agowance<br>Pensions||||||||786,X4<br>80,802<br>(4,000)<br>43 178|675,011<br>63,783<br>(3,000)<br>39267|
|||||||||885384|785,081|
|The average<br>number ofemployees||during||the|year was|37(2020:34).||||
|The average<br>number ofempkryees||during||the|year snalysed||by function was:|||
|||||||||2021|2020|
|||||||||6|f|
|Advisers||||||||27|23|
|Managers||||||||4|6|
|Support<br>and administration||||||||6|6|
|||||||||37|34|
|There were no employees|with emoluments|||above 680,000,||||||
|Defined contribution<br>pension scheme||||||||2021|2020|
|Costs ofthe scheme to the <br>Amount<br>of any contributions|charily for the <br>outstanding||year<br>at the||year end|||x<br>43,178<br>6,351|38,267<br>6,348|
|The charily conbibutes<br>up loStt of pensionable<br>earnings<br>to aU employees,<br>There ls no final salary scheme.||||||as|part ofan auto.enrolmsnt|scheme to People's Pension which Is open||



## 



|9 Charity Funds||Balance<br>b/f<br>at 1.4.20|Incoming|Outgoing|Trsrlsfers|Balance crf<br>al 31.3.21|
|---|---|---|---|---|---|---|
||||E|E|||
|Swansea - general advice snd||6,768|187,450|129,936||44,281|
|Third Sector Broker|||||||
|Swansea<br>- Refugee resettlement|||13,971|«,Tee|||
|Welsh Govemmenb<br>-Advlcegnk-<br>Debt 8 other speclsesl <br>- Advicegnk<br>-Commungy<br>Focus<br>-Advmegnk<br>-Test and Leam<br>-Advmeenk<br>- Pension Grade<br>- Better Advice, Better Lives<br>- Commurehes<br>Focus<br>- Fromene Advice<br>- Money Advice Service<br>- Money Advice Sewlce redundancy|advice<br>reserve|16,370<br>24,003<br>26,858<br>4,244<br>e,eee<br>9,768<br>17,898|304,439<br>385,998<br>69,591<br>29,eeo|290,931<br>369,833<br>26,885<br>8,742||29,877<br>40,167<br>30,706<br>20,919<br>26,858<br>4,244<br>9,568<br>9,768<br>17,898|
|Swansea Councg for Voluntary Service<br>- Integrated<br>Cere Fund<br>Swansea Bsy Heskh Board -health outreach<br>Citizens Advice - Help to Claim<br>Community<br>Foundation<br>-Covld<br>fund<br>BEIS- remote working<br>fund<br>Big Lottery - Making Sense of Money<br>People's Postcode Lottery<br>Torsi Resafcfed Funds||4,118<br>3,079<br>14,613<br>1,667<br>1643<br>139,476|46,160<br>27,396<br>103,854<br>15,400<br>8,870<br>7,600<br>1,170,288|47,508<br>fe,ees<br>97,838<br>4,131<br>6,437<br>6,276<br>1,018,246||2,770<br>13,610<br>20,829<br>11,289<br>3,433<br>2,781<br>1 643<br>291,617|
|Irmusbirved<br>funda||370,614|83,639|59,661||394,492|
|Total funds||610,089|1,253,827|1,077,907||686,009|
|Charity Funds -comparative<br>movement||Bmance brr<br>at 1.4,19|Incontbrg|Dutgolrlg|Transfers|Balance crf<br>at 31.3.20|
||||E|E|||
|Swansea<br>- general advice snd|||188,377|181,611||6,766|
|Third Sector Broker|||||||
|Welsh Govemmenb<br>-Advlcegnk<br>-Debt Iu other specisNst <br>-Advlceenk - Communky<br>Foous<br>- BeNer Advice, Better Uves<br>-Communities<br>Focus<br>——<br>—-Fronelne Advice|adtdce|8,75D|71,167<br>94,173<br>113,743<br>80,000<br>92.958|64,797<br>70,170<br>ee,e35<br>86,766<br>XXKIO||16,370<br>24,003<br>26,868<br>4,244<br>9,668|
|-Money Advice Smvlce<br>-Money Advice Smvlce redundancy|reserve||138,e44<br>17,898|127,188||9,769<br>17.898|
|6wensea Councg for Voluntary Service<br>- Integrated<br>Care Fund<br>Swansea Bay Health Board- beech outreach<br>Citizens Advice - Help lo Claim<br>Big LoNery - Making Sense of Money<br>People's Postcode Loeery<br>Total Resfrfcyed Funds||I 643<br>10,393|37,388<br>27,395<br>143,616<br>2,500<br>1,018,158|33,270<br>24,316<br>129,0D2<br>943<br>887,076||4,118<br>3,079<br>14,613<br>1,667<br>1 643<br>139,476|
|trnresfrfcfed<br>funds||389,956|90,080|89,402||370,614|
|Total funds||380,349|1,106218|976,478||610,089|





|9 Restricted funds (contlnuedf|9 Restricted funds (contlnuedf||||||
|---|---|---|---|---|---|---|
|Fund name||||Purpose ofrestriction|||
|Swansea - general advice||||provided<br>by the City snd County cfSwansea<br>lo support<br>focal Citizens Advice|||
|||||deiivwy<br>within the county,|||
|Swansea - Third Sector Broker||||to act es e referral agent lo local voluntary<br>groups<br>to reduce sodel isolation.|||
|Swansea - Refugee resettlement||||degvery ofwelfare benelils<br>support and debt advice as part ofthe refugee|||
|||||resettlement<br>progmmme.|||
|Welsh Government|||||||
|-Advicegnk -Debt 9other spedalist|||edvke|to ensure people have access lo specialist advice snd support<br>In relation|lo||
|||||services providing<br>benefits,<br>debt, housing,<br>employment<br>end dlsorsnlnallon||rights advice|
|-Advlcefillk -Comnwnky|Focus|||for Ihe degvery of social welfare Informagon<br>snd advice up to end induding||gensrefist advice|
|- Adviceilnk -Test end Leam||||welfare benefits take-up campaign<br>to reise awareness<br>around<br>income|||
|||||mmdmisstion<br>and aooess to Information<br>end pracgcai support|||
|—Advlcegnk -Pension Credit||||supporting<br>a Pension Credit uptake campaign<br>with overarching<br>reach across|||
|||||Local Authority<br>and Third sector swvlces.|||
|- Better Advice, Better Lives||||cm!sed Decwnber 2019 —to provide advice In health centres on benefks take up.|||
|-Communities<br>Focus||||cursed December 2018-to fund advice work dsfivered<br>in former Communities|||
|||||First ctustem.|||
|-Frontgne<br>Advice||||ceased December 2019-to fund spedalfst<br>welfare benefits edge.|||
|-Money Advice Ssrvke||||ceased December 2019-to fund debt advke services|||
|- Money Advice Service redundancy|||reserve|redundancy<br>llabfifiy reserve fofiowing cessation ofprevious<br>money advice|service||
|Swansea Council for Voluntary||Service|||||
|- Integrated<br>Cars Fund||||to work in four GP oluslsr areas with a foous on awareness,<br>early Intervention,|||
|||||prevention<br>and wefibelng,|||
|Swansea Bsy Health Board|- health outreach|||provided<br>by Swansea Bay University<br>Health Board lo deliver advice|||
|||||services<br>In local health centres.|||
|Clfizens Advice - I-kdp to Claim||||lo provide support<br>for Universal<br>Credit delmants<br>up lo their first payments|||
|||||under that benefk.|||
|Community<br>Foundation<br>-Covld||fund||to assist In making ths chsdty's premises<br>ready end safe for customers<br>and|||
|||||staff to return,<br>when appropriate<br>to do so.|||
|BEIS- remote working<br>fund||||to enable Ihe purchase of new equipment<br>end associated costs to fecNltete||home|
|||||working.|||
|Big Lottery-<br>Makfng Sense of Money||||to help chgdren,<br>young<br>people end adults to understand<br>end manage their<br>tlnences<br>better.|||
|People's Postcode Lcltery||||to provide<br>additional<br>IT equfpment<br>and part funding of staff houm to suppon|||
|||||people affected by the roll-out of Universal<br>Credit.|||



## 



|10|Debtors and prepayments|Debtors and prepayments|Debtors and prepayments|2021|2020|
|---|---|---|---|---|---|
|||||E||
||Debtors (including||accrued income)|227,707||
||Prepayments|||3257|20182|
|||||250,964|20,982|
|11|Cash at bank|and|In hand|2021|2020|
|||||E|E|
||CAF bank ctsrent||account|142,859|156,455|
||CAF bank deposit||account|235,626|220,525|
||COIF Charltiss|deposit fund||163,671|163,477|
||PeNy cash|||204|204|
|||||542,360|540,661|
|12|Creditors<br>and|accruals||2021|2020|
||Social security|and other taxes||16,999|12,711|
||Creditors|||6,351|5,348|
||Accrusls and deferred<br>income|||83,965|33,495|
|||||107,315|51,554|





||in relation to Insuranc|e,<br>I|Tsupport<br>an|d in|formation<br>services.||||
|---|---|---|---|---|---|---|---|---|
|14|Operating<br>leases||||||||
||Expected future<br>minimum||lease payments||over the remaining|life|2021|2020|
||ofthe lease, analysed|into the period||in which the commitment|||||
||expires:||||||||
||Land end Property||||||||
|||||||||f|
||Within one year||||||39,000|39,000|
||In the second to fifth|years indusive|||||42,633|3,633|
||Over five years from|the balance sheet date|||||||
||||||||81,633|42,633|
||ONce Equipment||||||||
||Within one year||||||1,440|1,603|
||In the second to fifth years induslve||||||1,440||
||Over five years from the balance sheet date||||||||
||||||||2,880||





## 

## 

|||2021|2020|2021|2020|2021|2020|
|---|---|---|---|---|---|---|---|
|||Unrestricted|Unrestricted|Restdcted|Restricted|Total|Total|
|||funds|funds|funds|funds|funds|funds|
|||E|E||E||E|
|Income||||||||
|DoneUons<br>and legades|||326||||326|
|Grants - Charitable<br>activities||81,826|86,750|1,170,288|1,016,158|1,252,114|1,102,908|
|Other trading<br>adivities|||330|||||
|Investments<br>Other||295<br>~1418|1,292<br> ~1362|||295<br>~1418|1,292<br>1 362|
|Total Income||83,539|90,060|1,170,288|1,016,158|1,253,827|1,106,218|
|Expenditure||||||||
|Salaries,<br>Nl &Pension||41,132|72,996|824,152|692,065|865,284|765,061|
|Other staff costs||5,449|353|36,708|6,309|42,157|5,662|
|Recruilmsnt||2,957|214|5,803|1,424|8,760|1,638|
|Travel, training<br>and refreshmsnts||1,353|1,130|4,970|30,648|6,323|31,778|
|Computer expenses||214|557|13,284|26,788|13,498|27,345|
|Insurance||817|877|10,603|6,384|11,420|7,261|
|Office equipment<br>expense<br>Postage,<br>printing<br>and stationery<br>Publicity and promotion||88<br>451|357<br>1,125<br>4|2,126<br>6,229|7,753<br>8,373<br>141|2,212<br>6,680|8,110<br>9,498<br>145|
|Subscrlptions<br>snd reference||322|1,139|14,808|10,699|15,130|11,838|
|materials||||||||
|Telephone<br>& Communications<br>Finance management||1,355<br>354|953<br>502|20,594<br>4,345|15,318<br>3,654|21,949<br>4,899|16,271<br>4,156|
|Jntsvpcstattvg<br>rsrd translation||46||460||506||
|semissa||||||||
|Cleaning,<br>repairs<br>&maintenance||277|765|4,402|7,559|4,679|8,324|
|Heat &light||431|933|6,089|6,766|6,520|7,689|
|Rent, service charges end|water|3,443|6,348|48,605|54,732|52,048|61,080|
|Room hire||||228||228||
|Bank charges||31|5|38|55|69|60|
|Accountancy<br>and audit fees||310|533|4,550|4,415|4,860|4,948|
|Legal snd HR consultancy|fees|633|453|9,270|3,755|9,903|4,208|
|Trustee expenses|||146|-|1,207|-|1,353|
|Other costs|||12|982|41|982|53|
|Total expenditure||59,661|89,402|1,018,246|887,076|1,077,907|976,478|
|Net income I(expenditure)<br>Net movemsnt<br>in funds||23,878<br>~23 878|658<br>658|152,042<br> ~152042|129,082<br> ~129082|175,920<br> ~176 920|129,740<br> ~129 740|
|Fund balances brought forward||370614|369956|139475|10393|510089|380349|
|Fund balances carried forward||394,492|370,614|291,517|139,475|686,009|510,089|





|DWP|-|Department|ofWork and Pensions|
|---|---|---|---|
|||Personal|Independence<br>Payment.|
|SOFA|-|Statement|of Financial Activities.|
|SORP|-|Statement|ofRecommended<br>Practice.|
|WG-||Welsh Government.||