Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 Company Registration No. 02114925 (England and Wales) Registered Charity No. 518704 Bolton Hospice (Limited by Guarantee) Report and Financial Statements For The Year Ended 31 March 2024 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) NOTICE OF ANNUAL GENERAL MEETING Notice is hereby given that the 37th Annual General Meeting of Bolton Hospi￿ will be held on 24th October 2024 at 12.30pm to discuss the following business= Minutes of last meeting. To consider and, if approved. to adopt the report of the trustees and the financial statements for the year ended 31 March 2024, together with the report of the auditor thereon. To elect members of the board. A resolution to re-appoint MHA as auditor. Any other business normally transacted at an Annual General Meeting. The venue and arrangements are to be communicated at a later date. Signed F0304AIE92B24EF... Mrs G Hopps Trustee September 18, 2024 A member entitled to attend and vote is entitled to appoint a proxy to attend and vote in his or her place and the person so appointed need not be a member. Article Number 24 requires that the instrument appointing a proxy shall be deposited at the registered office of the company not less than fotyoight hours before the meeting to which it relates. Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) COMPANY INFORMATION Trustees Judith Bromley Patrick Anthony Lydon Andrew Philip Morgan Grace Hopps Adrian Crook lan Savage Linda Duckworth Iqbal Essa Dr Helen Wall Michael Worsley Sam Sherrington Paul Stansfield Claire Louise Fern Chair (resigned 2610412024} (appointed 2610412024) (appointed 2610412024) (appointed 2610412024) Treasurer Patrick Anthony Lydon (resigned 2610412024} Secretary Registered office Linda Duckworth Queens Park Street Bolton BL14QT Company Number Registered Charity Number Auditor 02114925 518704 MHA Richard House Winckley Square Preston PR13HP Investment Managers Atomos Wealth & Financial Wellbeing Windsor House Cornwall Road Harrogate HG12PW Brewin Dolphin Limited 1 The Avenue Spinningfields Square Manchester M3 3AP Investec Wealth & Investment Limited 2nd Floor 3 Hardman Street Spinningfields Manchester M3 3HF Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE {LIMITED BY GUARANTEE) TRUSTEES, REPORT, INCLUDING THE STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2024 The trustees present their annual report and the audited financial statements for the year ended 31 March 2024. Trustees The trustees who served during the year are as follows: Judith Bromley1. 2. 3 Patrick Anthony Lydon, (resigned 2610412024) Andrew Philip Morgan Grace Hopps1. 3. 5 Adrian Crook1 Chair lan Savage Linda Duckworth2,6 Iqbal Essa Dr Helen Wai13 Michael Worsle 1 Denotes members of the Finance Committee 2 Denotes members of the Building Committee 3 Denotes members of the Quality and G0Veman￿ Comtnittee 4 Denotes members of the Informalics Committee 5 Denotes members of the Integrated Communications Cornmitlee 6 Denotes members of the Health and Safety Committee With regard to the trustees in office for the full year. their attendance at four possible board meetings was as follows: J Bromley P Lydon, L Duckworth 3 M Worsley G Hopps ° A P Morgan l Essa A Crook3 I Savage HWaii3 Key staff Chief Executive Dr.(H C.) Leigh Vallance BA (Hons) PGDip VSM Dr Aurelia Camelia Mccann MD MRCP Dip Pall Med Income Generation & Communications Director Alice Atkinson BA(Hons) MCIOF (Cert} Finance and Corporate Services Director Masud Kala BA(Hons) FCCA Clinical Nurse Director (resigned 510112024) Jenny Gallagher Dip HE {Adult), Bsc (Hons) Specialist Practice District Nursing, Bsc (Hons) Oncology Nursing, (MSC) Professional Practice Pall Care Medical Director Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE {LIMITED BY GUARANTEE) TRUSTEES, REPORT, INCLUDING THE STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2024 Structure, Governance and Management Governing document The full name of the charity is Bolton Hospice (Limited by Guarantee). Its registered office and its principal operating address is Bolton Hospice, Queens Park Street. Chorley New Road, Bolton BL14QT. Bolton Hospice was formed as a company limited by guarantee on 24 March 1987 and its registration number is 02114925. The company was established under a Memorandum of Association which established Ihe objects and powers of the charitable company, and is govemed under its Articles of Association. In the event of the company being wound up, its members are required to contribute an amount not exceeding £10. It is registered with the Charity Commission with number 518704. The financial ststements have been prepared in accordance with the accounting policies set out in notes to the accounts and comply with the charity's goveming document. the Charities Act 2011 and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland published in October 2019. Recruitment and appointment of Trustees Trustee recruitment process Trustee recruitment is undertaken via an open and inclusive process with opportunities advertised in a public, as well as a targeted way, in order to reach both a broad as well as specialist audience so as to maximise the securing of an appropriate skills and diversity mix. Potential trustees are invited to apply using a CV and then invited to an infomial meeting with the Chair and Chief Executive, to discuss skills, expectations and commitment as well as to ensure that the candidate trustee has a clear understanding of the role and responsibility of being a trustee of Bolton Hospice. If successful a candidate trustee will be put forward for election by the members at the Annual General Meeting for a term of office as determined by the Memorandum and Articles of Association. All trustees automatically become members. Trustee vacancies will be advertised in a way that reaches our potential audience within the general public as well as via specialist links to medicallnursing and other specialist sites linked to our identified skills gaps. Membership The Articles also stipulate that persons can become members by application to the Charity. There are currently 49 members. Trustee induction and training Each new trustee will have a discussion with the Chair and Chief Executive to confimi skills and commitment and to ensure they have a clear understanding of the roles and responsibilities of trustees at Bolton Hospice. An induction pack will be given to each trustee comprising: Strategic Plan Business Plan Annual Accounts Memorandum and Articles of Association Bolton Hospice Information Booklet Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE {LIMITED BY GUARANTEE) TRUSTEES, REPORT, INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 2024 Trustee induction and training (continued) Role Description Minutes of re￿nI Board Meetings Charity governance guide 2017 Hospice UK'S "Twenty Minute Guide to being a Hospi￿ Trustee. Scheme of Delegated Authority Financial Governan￿ by Dorothy Dalton 2017 Charity Trustee - The Essential Trustee Guide (CC3)' What's involved {CC3a) The Chief Executive with the HR administrator will be responsible for arranging induction and training programmes for trustees. Trustee recruitment and skills mix Background As part of the review of Bolton Hospice G0Veman￿ arrangements in line with the Hospice UK document. 'Challenges for Hospice Trustees in the New World of Healthcare,. the Hospice regularly reviews itself in order to.. Identify the right skills mix for a hospice trustee board Undertake a skills audit and gap analysis process Refresh our trustee recruitment process The right skills mix for hospice trustee board seeks people with experience in- Govemance Infonnation Technologyl Infonnatics Health and safety Marketing Charity Law Company Law User Involvement Medical Nursing Finance Property Investments Retail Volunteering Business Expertise HRIEDI Fundraising Quality Assurance Skills Audit and Gap Analysis An audit tool and appraisal process is used and completed by our existing trustees to identify existing and future skills gaps. Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) TRUSTEES, REPORT, INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 2024 Organisational structure The organisational structure of the Hospice is that the Board of Trustees is responsible for the governance of the Hospice and the day to day running is the responsibility of the Chief Executive and appointed senior managers within predetermined levels of authority. Key senior management personnel remuneration is determined by the trustees using relevant independent benchmarking data. Bolton Hospice have adopted the 2017 Charity Governance Code and the 2019 NCVO ethnical Principles and used key outcomes and recommended practice guide within them, to benchmark our governance structures and operation. The benchmarking exercise and review demonstrated that we have met all outcomes and recommended practices under the seven Charity Govemance Code headings of: Organisational purpose., Leadership- Integrity- Decision-making, Risk and Control- Board Effectiveness- Diversity- Openness and Accountability as well as the NCVO Ethnic principles of Beneficiaries First, Integrity, Openness, Right to be Safe. We report quarterly to our commissioners (GM NHSIICB) on the delivery of our annual diversity objectives and we have" More explicitly emphasised in all of our volunteer recruitment and employment job adverts that we particularly welcome applications from across our diverse community. Pr(Factively engaged with local faith. disability (Including Learning Difficulties and Autism) and LGBTQI groups. Increased staff Complian￿ with mandatory training on equality and diversity. All staff complete Dementia training. Spirituality training is available for staff focussing on the importance of this in everyone's life irrespective of a person's age, ra￿, religion, sexuality, culture, beliefs or disabilities. We provide training sessions on LBGTQI perspectives on accessing care. Our Spiritual & Bereavement Lead continues to forge links with other faith groups across Bolton. Patients admitted with language barriers are supported through paid interpreters, including sign language interpreters, to ensure they receive optimal care. We have facilities to ensure we can meet the needs of bariatric patients. Our nursing station and reception desk has a hearing loop and a¢￿sS for wheelchairs. All our signage and infomiation leaflets a￿ branded clearly. concise and free from jargon and available in other languages if required. Staff and volunteers are regularly surveyed to explore their views on equality. diversity and inclusion in the workplace. Social media and banners at the entran￿ to the hospi￿ grounds mark many key religious festivals. A diverse Board of Trustees. The 2017 Charity Governance Code's recommended practice for Trustee length of seNice is 9 years. Bolton Hospice have a number of outstanding and committed trustees who either have or are close to exceeding 9 years in a Trustee position. We are happy with our trustee appraisal system and three year re-election process. which gives us confidence that we have sufficient checks and balances in place to ensure a regular flow of new trustees with fresh perspective and diversity of skills and background join the Board whilst mainlaining the valuable skills and corporate memory of our longer serving trustees. There are two wholly owned subsidiaries of the Hospice. which covenant all their profits to the charity. They are Bolton Hospice Lottery Limited, which runs a weekly lottery. and Bolton Hospice Support Limited, which is the trading subsidiary and is responsible for the ten charity shops in the Bolton area. Bolton Hospice is available to any adult in the Borough of Bolton who is referred to it with a life limiting illness. No financial or ethnic criteria are applied before patients are aC￿pIed inlo the service. The trustees have complied with the duty in Section 4 of the Charities Act 2011 with due regard to the public benefit guidance published by the Charity Commission. Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) TRUSTEES, REPORT, INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 2024 Objectives and activities The object of the charity, as set out in the Memorandum and Articles of Association, is to promote the relief of all adults (without regard to race or creed) who are suffering from any chronic or terminal illness or from any disability or disease attributable to old age or from any other physical or mental infirmity disability or disease in such ways as the Hospice shall from time to time think fit. Bolton Hospice is inspected by the Care Quality Commission (CQC) and their report was posted on the Commission's website in April 2024. The independent Inspectors in December 2023 carried out a detailed assessment of how safe, effective. caring. responsive and well-led our services are and concluded in their report on 23rd April 2024 that there were no areas where improvement was required and award a rating of "Good" Over the past 12 months (April 23 - March 24) we sent monthly monitoring infomiation to our CQC Relationship Officer who was satisfied with our performance and evidence data. From April 2024. the CQC inspection process and inspection team structure will change. The new CQC inspection framework will retain the 5 key themes of: Safe" Effective; Caring" Responsive" Well- Led supported by 6 new evidence categories, to organise the information under each theme. Evidence will be collected on an ongoing basis which can be used to update ratings at any time, helping the CQC to be able to respond more flexibly to changes in risk. We will no longer have a CQC relationship manager, with the CQC moving to regional teams around Ihemes, (Secondary Care for example) and geography. Network North, Greater Manchester Team 3. Bolton Hospice has been and will continue to develop its reporting processes to match this new approach to CQC inspections. We also undertake Trustee "Providerf visits using the CQC themes. Trustees undertake Provider Visits twice a year to ensure regular scrutiny and assurance by talking to patients, their loved ones. staff and volunteers. A summary report is produced and an action plan to address any areas for improvement is agreed by the Board of Trustees. The report and action plan is published on our website and shared with staff, the CQC and our Integrated Care Board partners. The report includes a summary of action taken on areas for improvement in the previous report. Bolton Hospice actively seeks the views of patients via questionnaires. which feed into action plans, where any learning can be shared. We are proud of our large number of volunteers whose valuable contribution to the running of Bolton Hospice is priceless. They provide essential support to our Inpatient unit and Wellbeing Hub {in non-clinical activities) helping patients and visitors. delivering one-to-one bereavement support sessions and supporting a wide range of activities in fundraising, finance, administration tasks as well as in our Charity Retail Shops and of course our Board of Trustees. The Hospice and the people of Bolton benefit from over 110,000 hours of volunteer effort which at National Minimum Wage rate has a monetary value of circa £1,275,000 per year. Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) TRUSTEES, REPORT, INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 2024 Strategic Report Achievements and performance Demand for Bolton Hospice's services continues to grow. with a 50/0 increase in overall referrals across all clinical services to 783 in 2023-24, compared to 747 the previous year. We admitted 235 patients to our Inpatienl Unit, which is 27 (100/0) less than the previous year, attributable to an extended period of reduced beds due to a shortage of registered nurses in our workforce. Bolton Hospice is not immune from the national shortage of nurses in Ihe UK and therefore attracting and retaining lalented staff is a key priority. Recent nurse recruitmenl has been successful and we anticipate that this, combined with plans to further support the retention of staff, will enable us to return to 16 beds and increase admissions to the Inpatient Unit over the coming year. In 2023-24, 67 % of patients died in the Inpatient Untt, compared to 550/0 the previous year. The average length of stay was 15 days, slightly shorter than in 2022-23 (17 days). These are within the range of natural year to year variance we expect for this service. Our Hospice at Home service. delivered in collaboration with GPS, district nurses and Macmillan nurses, completed 1,209 visits to 144 patients in 2023-24, compared to 1,387 visits to 179 patients the previous year. This reduction was largely due to staffing issues that were present for the majority of the year, which meant that on occasion the service did not have the same capacity as the previous year to accept new patients, resulting in less patients accepted into the service and less visits completed compared to the previous year. Our Wellbeing Hub has continued to go from strength to strength in 2023-24, supporting fewer patients {84 compared to 104 the previous year) but with a 270/0 increase in face_t(Fface attendan￿s- 1,469 compared to 1,158 the previous year. This decrease in patients reflects the work done this year to review and discharge those who are not engaging in the servi￿, meaning that this year's figures are a more accurate reflection of those actively receiving support and the extent to which they are engaging with the service. The team also undertook 244 telephone contacts (2022-23.. 255). New activity added to the Wellbeing Hub programme within the year includes hosting the MND Association's monthly Bolton support group and holding a monthly memory café for patients with dementia and their carers, with plans for a men's group and MS support group over the coming year, alongside further marketing and service promotion to support a continued increase in referrals. We provided 305 face to fa￿ consultant or nurse led outpatient clinic appointments in 2023-24, a substantial 37 % increase on the 222 provided in the previous year. In addition Ihe team held 21 telephone appointments, compared to 44 the previous year. There are a number of reasons for this increase.. a diversification of the clinics and introduction of nurse-led clinics for the assessment of patients wanting to atlend the Wellbeing Hub without a need for a medical review, a new system for checking attendance 2448 hours prior to the appointment to increase attendance and enable cancellations to be offered to other patients, and the conlinued increase in self-referrals to Ihe Wellbeing Hub allowing for subsequent referrals to an outpatient clinic where appropriate. Our Bereavement and Spiritual Care Lead continues to play a vital role in supporting patients, those important to them and our own staff. Our bereavement groups continue to grow. with a total of 244 attendances in 2023- 24, compared to 220 the previous year. We have also provided a total of 359 (one hour) one to one bereavement sessions this year (2023-24: 357). Our Bereavement and Spiritual Care Lead also led five funerals during the year, as well as our regular Time for Remembrance and annual Light up a Life seNices. Our education team continue to play a vital role in training and upskilling our own staff, alongside the provision of a comprehensive curriculum of Palliative and End of Life Care education and training for exlemal healthcare and other professionals. The number of internal training course attendees increased significantly in 2023-24, to 191 compared to 66 the previous year. This has been achieved through better inlemal liaison to ensure that cover can be provided to free up inpatient unit staff to attend training, further encouraging non-clinical staff to attend our communication skills courses and offering new courses for volunteers. which have been both successful and well-attended. Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) TRUSTEES, REPORT, INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 2024 2023-24 saw the introduction of the Palliative Care Education Passport, comprising of six modules, each exploring different aspects of palliative care. These modules are available for both hospice staff and external learners to complete, and have proved to be a popular addition to our education offer. The success of the Passport has contributed to an increase in extemal training course attendees in 2023-24, to 180 compared to 146 the previous year. Our education team also continue to teach on the Mullidisciplinary End of Life Care module in affiliation with the University of Bolton, supporting 16 learners through the course in 2023-24. We also hosted medical students from Lancaster University for Ihe first time this year. accommodating three students for seven weeks of community placement. We received excellent feedback from this initiative and will continue to host students in the next academic year. The transition project with a local children's hospice continues, but due to small numbers, as well as some unforeseen circumstances. has developed into a number of offshoot projects that have been broughl about by conversations regarding their eligible patients. Primarily, this is regarding patients with a learning disability (LD) and making the hospice accessible and inclusive for the LD population in Bolton. We have developed excellent links with the health and social professionals in the Leaming Disability team, as well as Paediatrics (and the Family Care Division at Bolton Foundation Trust), Neurology, Continuing Healthcare and Royal Manchester Children's Hospital. We have received a number of referrals for patients through the traditional pathway, as well as solely for their family members through the carer referral pathway. We are also represented on the Bolton LD & Autism transformation group in Bolton. Plans are taking shape to develop cross-training with the LD team. Work is also afoot at Bolton FT to design and develop a transition pathway and conversations have taken place regarding the attendance of FT staff on our Palliative Care Hospice Passport modules to further aid this work. Once again, our strong results in 2023's Patient-Led Assessments of the Care Environment (PLACE) are a testament to the hard work and dedication of staff across the organisation. We scored 100 % for cleanliness. ward food and condition, appearance and maintenance, and over 96% in the remaining areas of food, organisation food, privacy, dignity & wellbeing, dementia and disability. We continue to work on sustainability and reducing the environmental impact of our activities and installed solar panels to the hospice roof this year, having secured grants to fund this, which will also reduce our future energy costs. We are proud to have been involved in the CHELsea11 trial this year, recruiting patients to be involved in research to assess whether clinically-assisted hydration is effective in preventing delirium in the last days of life. Our involvement led to us being shortlisted in the Best Contribution to Research Delivery Outside of the NHS category at the Greater Manchester Health and Care Awards 2023, also receiving praise from the trial's Chief Investigator as one of the best recruiting sites. We were also delighted to win the Heart of the Community Award at 2023's Bolton Business Awards. The Hospice has continued to manage the Macmillan Cancer Infomiation & Support Service (MCISSI, which is now fully funded by GM integrated Care (Fomierly Bolton CCG). This year has been very busy and challenging year for Bolton MCISS. The MCISS Grant Agreementwith the NHS Greater Manchester was due to end in March 2024. These are difficult financial times for the NHS and future funding was not guaranteed. However, we are delighted to confirm that funding for 202412025 has now been approved. We are meeting with NHS Greater Manchester Commissioners to discuss the future in due course. The MCISS team have continued to offer support forthose affected by cancer mainly by telephone, but we have seen our face-to-face contacts steadily increase throughout the year. The Macmillan Benefits Advice Service is also an invaluable part of the Bolton MCISS offer. Financial concerns are the top reason for people affected by cancer accessing our services. Our Macmillan Benefit Adviser is remarkably busy and provides advice and support with benefits application. The MCISS team support the benefits adviser with triage of referrals and arranging appointments. Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) TRUSTEES, REPORT, INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 2024 Alongside the drop-in service. we also offer numerous support sessions: • In the last year the MCISS and the Benefits Advice Service has had 7.696 contacts with people affected by cancer • The service has applied for 236 Macmillan Grants and accessed nearly £73K for people affected by cancer • The Macmillan Benefit Advi￿ Service has demonstrated £2.3m in financial gains for people affected by cancer. Since 2016 the Macmillan Benefrts Advice Service has demonstrated over£16 Million pound in financial gains • There were 136 attendances at our monthly walking group • 15 people have attended our 2 Hope Courses • 26 ladies have attended our B(x)ts No7. Skin Care & make Up Master Class Sessions + Most enquiries for the seNices were from those affected by Lung, Breast, Bowel & Prostate Cancer The most common reasons for contacting the seNice were: emotional supportjwanting to tslk benefitslwelfare advice • Service User feedback has been very positive. 1000/0 Stated the service as good or excellent and 970/0 felt they were listened lo and understood. 860A slated they were less anxious as a result of accessing the service. We began the 2023-24 financial yearwith a substantial budgeted deficit and so our income generation priorities for the year were two-fold.. generate additional income in the short-temi to reduce the deficit and identify areas of further sustainable income growth. In June 2023 we launched our Cost of Living Crisis Appeal, asking our community's support to help sustain our services whilst we continued our work in securing a fairer contribution towards the cost of our services from the government. Shortly after this, our longstanding supporters The Bolton News launched their Save Bolton Hospice campaign. urging their readers to support our fundraising efforts however they could. As is so often the case, we were overwhelmed with the response and are incredibly grateful to all those who made donalions, supported our charity shops and got involved in fundraising, helping us to raise around £670,000 more than we were anticipaling in 2023-24. We worked extensively within the year to attract media attention to the unsustainable financial position we and many other hospices are facing and alongside extensive local press coverage thanks to The Bolton News, also secured TV coverage on BBC One North West, ITV Granada Reports and ITV News. Following comprehensive business planning and financial modelling processes, this year the trustees approved investment in four income growth projects which aim to further grow suslainable income from digital fundraising, our charity shops, our lottery and major relationships fundraising. The initial results from the two projects that began in 2023-24 have been very promising, contributing go()d income growth. with all four projects projected to have a significant impact on our income in the coming years. We are truly humbled by the kindness, generosity and enthusiasm of our supporters in their dedicated support for Bolton Hospice in so many incredible ways and remain incredibly thankfvl to each and every one of them. 10 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) TRUSTEES, REPORT. INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 202 4 Ouryear in ' Numbers -r • Bolton Hospice 2023-2024 W• r•d for The ayora9Q gA•f pati•nMstay 1467 235 Wdlboing Hub atteTrdaTr¢•s -1> days 05 229 p••plo partldpat•d our Eduutlo pat Hospke at fflACMILLAN CA•K£Q SUPPORT had 7696 359ffTr Splyltsal Car• by Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) TRUSTEES, REPORT. INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 2024 Our approach to fundraising Our income generation team are tasked with raising over £4 million annually to fund the hospice's work. Fundraising activity we currently engage in includes.. Individual giving Community fundraising Corporate fundraising Digital fundraising Fundraising events Trust fundraising Legacy fundraising Lottery Retail We are committed to practising the highest standards of fundraising and we take care to ensure all our fundraising activity reflects the hospice's values= Compassion Respect Professionalism Excellence Inclusivity Collaboration The Head of Income Generation along with the Head of Communications are responsible for devising and delivering the fundraising strategy. The Board of Trustees are ultimately responsible for overseeing the organisation's fundraising activity and so review and approve the strategy and budget each year. The Head of Income Generation and the Head of Communications regularfy report to the board (via full board meetings. finan￿ committee meetings and strategic development committee meetings) on perfomiance and any pertinent issues. How we work with. and oversee. any commercial participatorslprofessional fundraisers We currently have arrangements with the following commercial participatorslprofessional fundraisers: Organisation Type Nature of relationship How we oversee their work Fumess Building Commercial Charity savings account Contract in place Society participator Regular monitoring and reviews Majestic Publications Commercial Contract in place Ltd participator Regular monitoring and reviews Ad hoc quality monitoring Contract in place Shadowing of representatives Regular feedback and reviews Quality monitoring Publications provider SEC Fundraising Ltd Professional fundraiser Lottery member recruitment How our fundraising conforms to recognised standards We are registered with the Fundraising Regulator and committed to adhering to all recognised standards in relation to our fundraising activity. Staff ensure that all fundraising activity complies with the Fundraising Regulator's Code of Fundraising Practice and the Fundraising Promise. Staff are trained in their responsibilities in relation to fundraising regulation and legislation upon induction and periodically thereafter as required. Volunteers are also trained in compliance where necessary for their role. We have a strategic development committee whose remit includes overseeing the organisation's compliance with legislation, regulations, codes of practice and our ethical fundraising policy in relation to fundraising, retail, gambling (lottery) and markeling & communications. How fundraising carried out on our behalf is monitored We are grateful for the support of the very many people and organisations within our community who raise funds on our behalf. The fundraising team provide advice, support and guidance to those who notify us of their plans to raise funds and this includes statutory requirements and best practice recommendations where relevant. The trustees have agreed a list of circumstances in which they would consider a donation or fundraising activity to be contentious. If these circumstsnces arise the matter is referred to the Income Generation & Communications Director for decision making or referral to the trustees where required. The list of circumstances and procedure are included in our Ethical Fundraising Policy. We have a Risk Management Policy so as to minimise or, as far as it is reasonably practicable, eliminate any risks to patients, staff, volunteers, supporters. members of the public or the organisation's reputation in relation to our fundraising activity. Staff identify and assess risks and put any ne￿SSary preventative controls in place. 12 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE {LIMITED BY GUARANTEE) TRUSTEES, REPORT, INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 2024 Fundraising complaints During the 2023-24 financial year we received O formal complaints (2022-23- 0) about our fundraising activity and O informal complaints {2022-23- 3). How we protect the public, including vulnerable people. from unreasonably intrusive or persistent fundraising approaches, and undue pressure to donate Our Ethical Fundraising Policy outlines our approach to protecting vulnerable people and this includes our commitment to: Not contact supporters for marketing purposes by telephone. email or SMS (text message) without their explicit consent Not buying cold data for fundraising purposes Limiting any cold supporter direct mail acquisition campaign to one per calendar year, and only in cases where the details of the campaign have been scrutinised and approved by the Strategic Development Committee to ensure we maintain the hospice's reputation and high ethical and fundraising standards Limit the number of appeals sent to any one person, and spread contact throughout the year Ensure communications don't place undue pressure on anyone to donate Complete a 'balancing exercise, for each appeal mailing and only proceed where we can demonstrate that.. We have a legitimate interest in contacting the supporters We have ensured we consider any potential harm to their rights and freedoms We are confident that we are acting within their reasonable expectations Ensure infomation about how to opt out of further communications is always included Ensure that there is a robust system in place to quickly and effectively act upon opt out requests Only use professional fundraising agencies who can demonstrate a track record of best practice in the sector and Complian￿ with the Fundraising Regulator's code of conduct Financial review The net out flow of funds before Investments gains and losses for the 2023-24 year was £247.000. This is a significant Varian￿ from the previous year when we had a net out flow of £791,000. Total income was £933K higher for the year compared lo the previous year. We have benefited hugely from our donors and supporters across all income streams which can be seen in Note 3 of the accounts. Donations have increased by over £440.000 from ihe previous year. The legacy income of £657K was significantly higher than the £389K from the previous year. We have continued to invest in our trading activities which has resulted in additional income of over £245,000 from the previous year. A breakdown of this is shown in Note 5 of the accounts. Our lottery subsidiary gift aided to the Charity of over £336.000, this is in line from the previous year's contribution of £340,000. The Support subsidiary gift aided £740,000 to the Charity in 2023124, this is an increase from £617,000 gift aided in the previous year. Our expenditure has also increased by £390,000 from the previous year. This is mainly due to the pay award and additional expenditure incurred in the expansion of our Income generation activities. At Ihe year end, the charity's general reserves stood at £7.4m which represents approximately 13 months of projected expenditure and incorporates the cost of planned maintenance and dilapidation expenditure. -13- Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE {LIMITED BY GUARANTEE) TRUSTEES, REPORT. INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 2024 Reserves policy The trustees review the charity's requirements for rese￿eS at six monthly inteNals. in the light of the major challenges facing the organisation in terms of rising costs. patient expectations and workforce challenges. For the charity to be managed efficiently and to provide a buffer for uninterrupted seNices, the trustees consider the general reserve should reflect at least 12 months of budgeted expenditure as well as for planned maintenance and dilapidation expenditure, after taking into account funds designated for specific purposes. At the year end, the charity's general reserves stood at £7.4m which represents approximately 13 months of projected expenditure and incorporates the cost of planned maintenance and dilapidation expendilure. The trustees are mindful of the impact of the unpredictability of legacy income. As a result £1.2m has been designated to enable us to manage the large fluctuations from this important income stream. £1 m has been set aside to explore additional ServI￿S to meet the requirements of the Bolton Health economy. Investment policy The Memorandum and Articles of Association of the charity permit wide powers of investment with no restrictions. The investment objectives of the company are: To maintain the value of its investment portfolio To provide a balan￿d return between income and capital along with a medium level of risk To balance the need for liquidity to meet current expenditure and the long term aim of maintaining the seNice for future beneficiaries To ensure investment spread and diversification consistent with the level of risk identified The Investment Managers are engaged on a discretionary basis. both to enable the charity to comply with the Trustees Act 2000 and to achieve the above objectives. A formal investment policy is in place which is reviewed by the trustees at annual intervals. The performance ofthe investments is reviewed at quarterly intervals and measured against benchmarks laid down in the policy. The total retum of the portfolio including dividend income. has been 8.260/0 compared to a benchmark return of 8.220/0. the benchmark being a composite of the ARC PCI Steady Growth and ARC PCI balanced indices. This represents a very slight outperformance in terms of the existing investment managers being used over the period. This mirrors the prior period where the investment managers generated a small level of outperformance. The prior two years saw one year of slight Underperforman￿ and one year where the investment managers significantly overperformed. Taking this in to account we are comfortable with the longer temi perfomiance of the investment managers used. The income element of the retum generated by the portfolios during the period totalled £214,391. It is the charity's policy to specifically exclude direct investment in the amiaments sector. Investments are valued at market value as set out in note 13 to the financial statements. -14- Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE {LIMITED BY GUARANTEE) TRUSTEES, REPORT. INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 2024 Plans for future periods Future strategy The Trustees and the Senior Leadership Team (SLT) met on the 9th December 2023 in order to review and refresh Ihe Strategic Plan taking into account, our current and future challenges set against the context of economic, social. cultural and international changes. Again it was noted that despite our budgetary deficit position Bolton Hospice remains in a relatively strong and stable state despite the challenges of the past year and the increasingly uncertain times ahead because of our commitment to always taking.. A longer temi view Investing in new opportunities in a timely way Being risk aware but not risk averse By adopting the 2.'4.'6 approach to managing finances (two year optics with four quarters of six months) A measured stance on being financially robust In order to meet the Un￿rtaIntieS and challenges ahead Bolton Hospice detemiined that we need to stick to our strategic principles of Being business like and purpose driven Having a dynamic and engaged workfor Investing resources in being the best Embracing the diversity of our community Being professional, skilled and competent in all we do Ensuring we always have time to care Having quality services within a therapeutic physical environment Working in partnership to achieve our objectives Our strategic objectives are To remain the number one provider of excellent Palliative and End of Lrfe Care To be financially prudent in all we do To provide a safe. welcoming. inclusive and therapeutic environment To be the recognised hub of specialist knowledge, training, education and community awareness To remain true to our core values and charitable objects To ensure we deliver our Vision, Mission and Purpose To always be a well govemed, well led, well run, effective charitable organisation Our Strategic Aims remain To provide the best possible palliative and end of life care for the people of Bolton. To enable people to live well through the course of their illness. To help families cope with the impact of end of life. To support the people of Bolton to achieve the principles of a good death for all wherever possible. To work with the ICBIICP at Place (Bolton) and system level (Greater Manchester) to help deliver their palliative and end of life strategic objectives too. To have a workforce (including volunteers) that is fit for purpose. flexible and dynamic. -15- Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) TRUSTEES, REPORT. INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 2024 Our business plan going forward is based on our understanding of and re-defining what "sustainable" finances means within a hospice context where legacy income is unpredictable and often exceeds target and where having too high a level of free reserves is morally questionable. It also deals with the ever- increasing demands of regulatory Complian￿ and dats capture, analysis and reporting. As well as looking to mitigate the threats Workforce recruitment challenges Changing volunteering patlems Growing demand {serviceslregulalory compliancelworkload) Income generation competition Economic pressure Fairer sustainable funding deal with the NHS The Business Plan therefore focuses on recognising that being financially robust (Sustainable) is defined by navigating a sensible and practical route between the parameters of: A. Maintaining 12 months operating costs in free resenles (Whilst guarding against holding too much cash which is counterproductive) B. Avoiding setting a deficit budget from April 2026 onwards (Whilst accepting an average legacy income figure for forecasting of £600k and point A) C. Our reserves levels being agreed annually D. Staff cost vigilance whilst accepting that staff costs are an investmenl and an inevitability in a care organisation Our Investment Priorities will therefore be on Volunteer Support Income Generation Data & IT Our Business Plan Aims remain To be well led and well run To be cost effective and financially stable To be the best at what we do To be well known. valued and respected 16 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) TRUSTEES, REPORT. INCLUDING THE STRATEGIC REPORT (Continued) FOR THE YEAR ENDED 31 MARCH 2024 What will success look like in 2026? All 18 beds commissioned Well-being Hub utilised at least 5 days a week with some out of hours activity too Hospice at Home utilised to 85°/0 of its capacity Recognised as an indispensable part of the healthcare economy Engaged in the Bolton Integrated Care Partnership Involved in the Greater Manchester Integrated Care System Be the hub for all things associated with Palliative and End of Life Care Our workforce, volunteers & beneficiaries reflects the diversity of our community Effective use of the NCVO Charity Ethical Principles as our benchmark of good governance which focuses on: Beneficiaries first Integrity Openness Right to be safe Risk management The trustees actively review the major risks the charity faces on a regular basis and ensure there are risk management strategies in place. This involves identifying types of risks the charity faces, prioritising them in terms of potential impact and the likelihood of occurrence, and identifying ways of mitigating the risks. This process includes an ongoing review of the charity's current intemal controls. Principal risks and uncertainties The future of NHS funding remains an area of concem with the NHS facing unprecedented financial pressures. This funding represents approximately 270/0 of our patient care delivery costs and is therefore essential and represents excellent returns on inveslment for the ICB who get more than £3 of End of Lrfe Care for the people of Bolton for every £1 granted. 17 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) TRUSTEES, REPORT, INCLUDING THE STRATEGIC REPORT (Conllnued) FOR THE YEAR ENDED 31 MARCH 2024 Trustees, responsibilities statement The trustees (who also act as directors of Bolton Hospi￿ for the purposes of company law) are responsible for preparing the Trustees, Annual Report {including the strategic report) and the financial statements in accordance with applicable law and United Kingdom Accounting Standards {United Kingdom Generally Accepted Accounting Practice). Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources, including the income and expenditure of the charity for the year. In preparing these financial statements, the trustees are required to.. Select suitable accounting policies and then apply them consistently. Observe the methods and principles in the Charities SORP 2015 (FRS102)" Make judgements and estimates that are reasonable and prudent" State whether applicable UK accounting standards have been followed. subject to any material departures disclosed and explained in the financial statements. Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in operation. The trustees are responsible for keeping adequate accounling records which disclose, with reasonable accuracy at any time, the financial position of the charity and which enable them to ensure that the financial statements comply with the Companies Act 2006. The trustees are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. In so far as the trustees are aware: There is no relevant audit infomiation of which the charity's auditor is unaware-, and The trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditor is aware of that infomiation. The trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charity's website. Legislation in the United Kingdom goveming the preparation and dissemination of financial statements may differ from legislation in otherjurisdictions. Auditor A resolution to re-appoint MHA as auditor for the ensuing year will be proposed at the Annual General Meeting. In approving the Trustees. Annual Report. we also approve the Strategic Report included therein, in our capacity as company directors. SwJned "'?03DIA1E92B￿P.". Signed by order of the trustees Mrs G Hopps - Trustee Queens Park Street Bolton BL14QT 9 September 2024 -18- Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) INDEPENDENT AUDITOR'S REPORT TO THE BOARD OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Opinlon We have audited the financial statements of Bolton Hospice (Limited by Guarantee) (the 'parent charitable company,) and its subsidiaries (the 'group') for the year ended 31 March 2024 which comprise the consolidated statement of financial activities, the consolidated and charity balance sheets. the consolidated cash flow slatement and the related notes. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice) including FRS102 'The Financial Reporting Stsndard applicable in the UK and Republic of Ireland". In our opinion the financial statements: give a true and fair view of the state of the group's and parenl charitable company's affairs as at 31 March 2024, and of the group's incoming resources and application of resources, including its income and expenditure, for the year then ended- have been properly prepared in accordan￿ with United Kingdom Generally Accepted Accounting Practice., and have been prepared in accordance with the requirements of the Companies Act 2006. Basis for opinion We conducted our audit in accordance with International Standards on Auditing (UK) (ISAS (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the group and parent charitable company in accordance with the ethical requirements that are relevant to ouraudit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Conclusions relating to going concern In auditing the financial statements. we have concluded that the trustees, use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed. we have not identified any material uncertainties relating to events or conditions that. individually or collectively, may cast significant doubt on the group's or parent charitable company's ability to continue as a going con￿rn for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the trustees with respect to going concem are described in the relevant sections of this report. Other inforniation The other information comprises the infomation included in the trustees, annual report, other than the financial statements and our auditor's report thereon. The trustees are responsible for the other infomiation contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so. consider whether the other infomation is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or othe￿iSe appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to detemiine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have perfomied, we conclude that there is a material misststement of this other information. we are required to report that fact. We have nothing to report in this regard. -19- Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) INDEPENDENT AUDITOR'S REPORT TO THE BOARD OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Opinion on other matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit: the information given in the trustees, report (incorporating the strategic report and the directors, report) for the financial year for which the financial statemenls are prepared is consistent with the financial statements. and the strategic report and the directors. report have been prepared in accordance with applicable legal requirements. In the light of our knowledge and understanding of the group and parent charitable company and its environment obtained in the course of the audit. we have not identified material misstatements in the strategic report and the directors, report. Matters on which we are required to report by exception We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion: adequate accounting records have not been kept by the parent charitable company, or returns adequate for our audit have not been received from branches not visited by us., or the parent charitable company's financial statements are not in agreement with the accounting records and returns- or certain disclosures of directors, remuneration specified by law are not made- or we have not received all the information and explanations we require for our audit. Respective responsibilities of the trustees As explained more fully in the trustees, responsibilities statement set out on page 18, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees detennine is necessary to enable the preparation of financial ststements that are free from material misstatement. whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the group's and parent charitable company's ability to continue as a going concern. disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the group or the parent charitable company or to cease operations. or have no realistic alternative but to do so. Auditor's responsibilities for the audit of the financial ststements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate. they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. 20 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) INDEPENDENT AUDITOR'S REPORT TO THE BOARD OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Irregularities, including fraud, are instances of non-complian￿ with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The specific procedures for this engagement and the extent to which these are capable of detecting i￿egUlar1ties, including fraud is detailed below.. Enquiries with management about any known or suspected instances of non-compliance with laws and regulations. Enquires with management about any known or suspected inStan￿S of fraud" Review of minutes of board meetings; Auditing the risk of fraud in income, including through the testing of income cut off at the period end and through income transaction testing to provide comfort that income is completely stated in the financial statements; Examination ofjournal entries and other adjustments to test for appropriateness and identify any instances of management override of controls- Review of legal and professional expenditure to identify any eviden￿ of ongoing litigation or enquiries. Because of the inherent limitations of an audit. there is a risk that we will not detect all irregularities. including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional Con￿alment, forgery, collusion, omission or misrepresentation. A further description of our responsibilities is available on the Financial Reporling Council's website at- htt s.'l/www.frc.or .uklauditorsres onsibilities. This description fomis parl of our auditorfs report. Use of our report This report is made solely to the charitable company s members, as a body, in accordance with the Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditorfs report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body. for our audit work, for this report, or for the opinions we have formed. Signed by.. 7D3F815E62654E7 Jack Steer BA(Hons) ACA Senior Statutory Auditor For and on behalf of MHA. Statutory Auditor Preston, United Kingdom September 25. 2024 MHA is the trading name of Maclntyre Hudson LLP, a limited liability partnership in England and Wales (registered number OC312313) 21 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) CONSOLIDATED STATEMENT OF FINANCIAL ACTIVITIES {INCLUDING CONSOLIDATED INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2024 Unrestricted funds Restricted funds Total funds 2024 Total funds 2023 Note Income: Donations and legacies Charitable activities Other trading activities Investment income Other income 1.966,388 1.246,060 2.635,029 259,547 57.466 1,966,388 1,246,060 2,635,029 259,547 111.266 1,256,021 1,301,959 2,389,328 200,158 137,502 53,800 Total income 6.164,490 53,800 6.218,290 5,284,968 Expenditure: Costs of raising funds Expenditure on charitable activities 1,785,673 4,631,497 1,785,673 4,679,712 1,636,039 4,440,115 48,215 Total expenditure 6,417,170 48,215 6,465,385 6,076,154 Net incomingl(outgoing) resources before other gains and losses Unrealised gainsl(losses) on investments Realised gainsl{losses) on investments (252.680) 595,774 (26,070) 5.585 (247,095) 595,774 (26,070 (791.186) (317.905) (284.007) Net incomel(expendilure) Transfers between funds 317,024 273,342 5,585 (273,342) 322.609 (1,393,098) Net movement in funds 590,366 (267.757) 322.609 (1,393,098) Fund balance blf at 1 April 15,026.262 333,257 15,359,519 16,752,617 Fund balance cff at 31 March 15.616.628 65,500 15,682.128 15,359,519 All the above results derive from continuing operations. All gains and losses recognised in the year are included above. 22 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) CONSOLIDATED AND CHARITY BALANCE SHEETS AS AT 31 MARCH 2024 Group 2024 Charity 2024 2023 2023 Note Fixed assets Tangible assets Investments Investments in subsidiaries 12 13 14 5,279,324 8,689,426 5,351,980 8,778,380 5,336,893 8,689,426 5,409,549 8,778,380 13.968.750 14.130,360 14,026,322 14,187,932 Current assets Slocks Debtors Cash at bank and in hand 16 17 175 340,818 1.891,710 1,077 265,041 1.650,539 366,835 1,758,431 295,762 1,523,985 2.232,703 1.916,657 2.125,266 1,819.747 Creditors: amounts falling due within one year 18 (519.325) (687.498) (412,325) (591.025) Net Current assets 1.713.378 1.229,159 1.712,941 1,228,722 Total assets less current liabilities being net assets 15.682,128 15,359.519 15,739,263 15,416,654 Funds Restricted funds Unrestricted funds Non-charitable trading funds 20 21 21 65.500 333,257 15,616,194 15,025.828 434 434 65,500 15,673,763 333,257 15,083,397 Total funds 15.682,128 15,359,519 15.739,263 15,416,654 These financial statements were approved by the trustees on 9 September 2024 and signed on their behalf SvJDed by: 391ThAB42BP4BS. Mrs J Bromley- Chair Company Registration Number 02114925 23 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) CONSOLIDATED CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Cash flow from operating activities: Net movement in funds (Gain)Iloss on investment assets Investment income Depreciation - fixed assets (Increase)Idecrease in stock (Increase)Idecrease in debtors Increasel(decrease) in creditors Profit on disposal of fixed assets 322,609 (569,704) (259,547) 345,103 903 (75,778) (168,173) (1,393,098) 601,912 (200,1581 303,021 1,692 439,031 154,020 Net cash provided byl(used in) operating activities (404,587) (93,580) Cash flows from investing activities: Investment income Proceeds from the sale of tangible fixed assets Purchase of tangible fixed assets Purchase of fixed asset investments Proceeds from sale of fixed asset investments 259,547 200,158 (272,447) (118,626) (4.419,714) (2,950,837} 5,078,372 3,010,983 Cash provided byl(used in) investing activities 645.758 141,678 Increasel(decrease) in cash and cash equivalents in the year 241.171 48,098 Cash and cash equivalents at 1 April 1.650,539 1,602,441 Cash and cash equivalents at 31 March 1,891,710 1,650,539 2024 2023 Analysis of cash and cash equivalents Cash in hand Cash at bank 274 1.891,436 662 1,649,877 Cash held on deposit 1,891,710 1,650,539 24 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Accounting policies General information and basis of preparation Bolton Hospice is a company limited by guarantee in the United Kingdom. See note 27 to the accounts for further details. The address of the registered office is given in the charity infomiation on page 2 of these financial statements. The nature of the charity's operations and principal activities are set out in the trustees, report on pages 3 to 18. The financial statements have been prepared under the historical cost convention, as modified by the revaluation of investments. The financial statements have been prepared in accordance with Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) issued in October 2019. the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS102), the Charities Act 2011, the Companies Act 2006 and UK Generally Accepted Accounting Practice. The particular accountir)g policies adopted by the trustees are described below. Bolton Hospice meets the definition of a public benefrt entity under FRS102. The Statement of Financial Activities (SOFA) and balance sheet consolidate the financial statements of the charity and its subsidiary undertakings. The results of the subsidiaries are consolidated on a line by line basis. The charity has availed itself of Paragraph 4(1) of Schedule 1 of The Large and Medium-sized Companies and Groups {Accounts and Reports) Regulations 2008 and adapted the Companies Act formats to reflect the special nature of the charity's activities. No separate SOFA has been presented for the charity alone as permitted by Section 408 of the Companies Act 2006. Going concern The trustees assess whether the use of going concem is appropriate i.e. whether there are any material uncertainties related to events or conditions that may cast significant doubt on the ability of the group to continue as a going concern. The trustees have made this assessment in respect of a period of at least one year from the date of authorisation for issue of the financial ststements. The trustees have concluded that, at the time of approving the financial statements, the group has adequate resources to continue in operational existence for the foreseeable future and there are no material uncertainties about the group's ability to continue as a going concem, Ihus they continue to adopt the going concern basis of accounting in preparing the financial statements. Fund accounting General funds are unrestricted funds which are available for use at the discretion of the trustees in furtherance of the general objectives of the charity and which have not been designated for other purposes. Designated funds comprise unrestricted funds that have been set aside by the trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements. Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the charity for particular purposes. The cost of raising and administering such funds are charged against the specific funds. The aim and use of each restricted fund is set out in the notes to the financial statements. Investment income and gains are allocated to the appropriate fund. 25 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accounting policies (continued) Income All income is recognised in the statement of financial activities when the charity has entitlement to the funds, any performan￿ conditions for receipt have been met. it is probable that the income will be received and the amount can be measured reliably. Where a claim for repayment of income tax has or will be made, such income is grossed up for tax recoverable. The following accounting policies are applied to income" Contributions towards upkeep Contributions from Integrated Care Partnership contracts are accounted for on an accruals basis. Donations Donations and all other receipts from fundraising are reported gross and the relaled fundraising costs are reported in other expenditure. Cash collections to which the charity is entitled but which it has not received by the year end are included in incoming resources in the statement of financial activities and shown as debtors in the balance sheet. Event income Income received in advance of an event or provision of other specified Servi￿ is deferred until the criteria for income recognition are met (see note 19). Investment income Investment income is accounted for when receivable. Legacies For legacies, entitlement is taken as the earlier of the date on which either.. the charity is aware that probate has been granted, the eslale has been finalised and notification has been made by the executor(s) to the Trust that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy. in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executorfs intention to make a distribution. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met. then the legacy is a treated as a contingent asset and disclosed if material (see note 3). Shop income Shop income is accounted for as received. Lottery income Lottery income is accounted for as tickets when tickets are entered into the appropriate draw. 26 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accounting policies (continued) Donated services and facilities Donated professional services and donated facilities are recognised as income when the charity has control over the item, any conditions associated with the donated item have been met, the receipt of economic benefit from the use by the charity of the item is probable and that economic benefit can be measured reliably. In accordan￿ with the Charities SORP (FRS 102). no amounts are included in the financial ststements for services donated by volunteers. On receipt, donated professional ServI￿S and donated facilities are recognised on the basis of the value of the gift to the charity which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market. a corresponding amount is then recognised in expenditure in the period of re￿ipt. Expenditure Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. The charity's operating costs include staff costs. premises costs and other related costs. Such costs are allocated between charitable expenditure and costs of generating funds. Staff costs which can be directly attributed are allocated accordingly. Other staff costs are attributed according to the time that the relevant staff members spend on these activities. Premises costs are attributed according to the space that is taken up by the activity- Charitable expenditure This includes the following: All expenditure directly related to the objects of the charity A proportion of staff costs of the senior management which can be attributed on a time basis A proportion of the premises costs that are attributable on a space basis Costs of generating funds This includes the following= All stsff costs that can be directly attributed to obtaining voluntary income, running events and administrating the lottery and shops A proportion of staff costs of the senior management which can be attributed on a time basis All other costs directly associated with the above activities A proportion of the premises costs are attributed on a space basis The costs of an external Investment Manager who is contracted to manage the investment portfolio on a discretionary basis 27 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accounting policies (continued) Governance costs This includes the cost of the statutory audit. the direct expenses of the trustees and a proportion of the staff costs of the senior management which can be attributed on a time basis. Tangible fixed assets Tangible fixed assets are stated at cost less depreciation which is provided in annual instalments over the estimated useful lives of the assets. Depreciation is provided as follows= Freehold buildings and long leasehold land and buildings- 2/2/0 per annum straight line Equipment, fixtures and fitlings 200/0 per annum straight line Computer equipment 25 % per annum straight line Motor vehicles 20 % per annum straight line Investments Investments are initially recognised at their transaction value and subsequenuy measured at their fair value as at the balance sheet date. The statement of financial activilies includes the net gains and losses arising on revaluation and disposals throughout the year. All gains and losses are taken to the statement of financial activities as they arise. Realised gains and losses on investments are calculated as the difference between sales proceeds and their opening carrying value or their purchase value if acquired subsequent to the first day of the financial year. Unrealised gains and losses are calculated as the difference betrrfeen the fair value at the year end and their carying value. Stock Stock is included at the lower of cost and net realisable value. Items donated for ￿Sale or distribution are not included in the financial statements until they are sold or distributed. on the basis that it is considered impractical to measure the fair value of goods donated for resale, and the costs of valuation outweigh the benefit to users of the accounts and the charity of this infomiation. Debtors Trade and other debtors are recognised at the setuement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due. 28 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Accounting policies (continued) Cash at bank and in hand Cash at bank and in hand includes cash and short temi highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account. Creditors Creditors are recognised where the charity has a present obligation resulting from a past event that will probably resutt in the transfer of funds to a third party and the amounl due to settle the obligation can be measured or estimated reliably. Creditors are nomially rec(NJnised at their settlement amount after allowing for any trade discounts due. Financial instruments The charwty only has financial assets and financial liabiltiies of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their setuement value. Pension costs Three pension schemes are operated by the company: Defined benefit scheme Defined contribution group personal pension scheme Nest - Government Auto - Enrolment workplace pension scheme Contributions to all these schemes are charged to the SOFAwhen payable. Further details on the scheme and the contributions paid are given in Note 25 to the accounts. Taxation The company is a registered charity and consequently there is no liability to taxation. Leases Rentals under operating leases are charged on a straight line basis over the lease term. Judgements and key sources of estimation uncertainty In the application of the company's accounting policies, trustees are required to make judgements, estimates and assumptions aboutthe carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates. The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period. or in the period of the revision and future periods where the revision affects both current and fulure periods. The trustees do not believe that there are any estimates and assumptions which have a significant risk of causing a material adjustment to the carying amount of assets and liabilities. 29 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Results of the parent company As permitted by Section 408 of the Companies Act 2006 these accounts do not include a separate SOFA for the parent charity. The results of the parent charity alone (including gift aid receipts from its subsidiaries, as detailed in Note 15) are- 2024 2023 Incoming resources Resources expended 4.941,175 4,124,227 (5,188,270) (4,915,413) Net incomingl(outgoing) resources before other recognised gains and losses (247,095) (791 ,186) Unrealised gainsl(losses) on investments Realised gainsl{losses) on investments 595,774 {26,070) (317,905) (284,007) Net movement in funds 322,609 (1,393,098) Income from donations and legacies 2024 2023 Unrestricted income Donations: Standing order donations Donations from individuals Donations from corporations Donations from associations Donations from Trusts Other donations 89,085 715,761 133,949 253,570 29,800 86,434 80,457 470,514 82,555 191,672 6,000 35,960 Total donations 1.308,599 867,158 Legacies 657,789 388,863 Sub-total - unrestricted income 1.966,388 1,256.021 Restricted income Donations from individuals Legacies 1,966,388 1,256,021 The charity is currently aware of several legacies which have not been included in these financial statements as no notification of impending distribution has been received and accordingly the value of these legacies cannot be measured with sufficient reliability. The estimate of the probate value of these legacies receivable after 31 March 2024 is in the region of £710,000 (2023: £625,000). 30 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Income from charitable activities 2024 2023 Unrestricted income CCG Grants 1.246,060 1,281,959 Sub-total- unrestricted income 1.246,060 1,281,959 Restricted income CCG Grants Trusts 20.000 1.246,060 1,301.959 Income from other trading activities 2024 2023 Events and projects Shops Lottery income 379,695 1,709,970 545,364 311.444 1,520.842 557,042 2.635,029 2,389,328 All of the income from trading activities received in this year and Ihe comparative year was unrestricted. Investment income 2024 2023 Dividends Interest receivable 214,391 45,156 183,599 16,559 259.547 200,158 All of the investment income received in this year and the comparative year was unrestricted. 31 Docusign Envelope ID.. 936D4202-FOB7447F-90BO-A133A824FF42 BOLTON HOSPICE (LIMITED BY GUARANTEE) NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Other income 2024 2023 Unrestricted income Other income 57,466 76,962 Sub-total - unrestricted income 57,466 76,962 Restricted income NHSE COVID-19 funding Other income 38,887 21,653 53,800 111.266 137,502 32 OID roo Lnoff)rLnor¢J)**a) tro T*tDn LnorfjvLno ¢3Jro* ou)n ri ¢D ID Q) Q) ¢D Q) ID W ID ¢D W ¢D CJCiCJCJCi(iCiQCJCi 0￿0 cccUwQTi(iJO¥ O¢U33O£o IiUUOL)V) o)¢X)OCW*O OQ¢DCO Orr*T* Illllklllll ¢D ID Q) Q) ID Q) Q) ¢D ¢D ¢D CiCJCJCiQCi(iCJCiCi 0￿0 cccUwQTi(iJO¥ O¢OJJO£o Oi)OOL)U)