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2022-03-31-accounts

Charity registration number 516877

Company registration number 01946618 (England and Wales)

WOLVERHAMPTON CITIZENS ADVICE BUREAUX

T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON LEGAL AND ADMINISTRATIVE INFORMATION

Trustees J Crockett (Chair)
N Cheesewright
L M Jones
G Patel
P Paul
B Cysewski
S Iafrati
S Cooper
S Dugan
S Handscomb
J Hussey
M Jones
S Maynard
Secretary L Thomas
Charity number 516877
Company number 01946618
Auditor CK Audit
No 4 Castle Court 2
Castlegate Way
Dudley
West Midlands
DY1 4RH

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON CONTENTS

Page
Trustees' report 1 - 11
Statement of trustees' responsibilities 12
Independent auditor's report 13 - 15
Statement of financial activities 16
Balance sheet 17
Notes to the financial statements 18 - 30

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT)

FOR THE YEAR ENDED 31 MARCH 2022

The Trustees present their annual report and financial statements for the year ended 31 March 2022.

The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the financial statements and comply with the charity's governing document, the Companies Act 2006 and “Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)” (as amended for accounting periods commencing from 1 January 2016).

Objectives and activities

Our vision

You won’t struggle to get help from us

Our services will be available when you need them in a way that works for you.

Our service will feel joined up

You’ll access advice quickly and easily through our different services and channels, without having to repeat yourself.

We’ll help you find a way forward, whatever your problem

We have the resources, tools and expertise to solve your problem. If we can’t help you directly, we’ll signpost you or make a smooth referral to a trusted partner.

You’ll get the level of support you need

Whatever your situation, we’ll take extra steps to make sure you have the best support for your needs.

You know that we’ll speak up for you

We’ll advocate for change in government policy and industry practices where they make life harder for you.

Our Statement of Purpose

We provide free, independent, confidential, and impartial advice for everyone on their rights and responsibilities.

Our Mission

We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re here for everyone.

Our Strategic Priorities

Our business outcomes and performance indicators align themselves to our strategy called Future of Advice. Our strategic priorities can be found in our business plan which will be renewed in 2023 for the next 3 years, following our organisation’s Transformation agenda (more on this further on in report).

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

Research and Campaigns

Research and Campaigns is one of the twin aims of our service. It aims to improve the policies and practices that affect people's lives. As a service we have a huge amount of insight and data about the problems our clients and their wider communities face. Through research and campaigns, we use this insight to:

In 2021/22 1036 evidence forms were submitted to Citizens Advice on a wide range of topics from benefits, employment, debt, housing, education, consumer, legal and immigration highlighting issues affecting clients at a policy level.

A year beyond merger

On 1[st] January 2021, Citizens Advice Dudley Borough and Citizens Advice Wolverhampton merged to become our new organisation Citizens Advice Dudley and Wolverhampton. In this financial year, the Board of Trustees, the leadership and management team and the wider workforce have worked hard to blend both organisations and highlight how good practice and collaborative working can benefit our newly formed organisation. We have been delighted to witness, through a well thought through restructure and new business development opportunities, new job opportunities for our staff reinforcing how working together has enabled promotions and succession planning as well as bringing new people into the organisation in skills areas to enhance what we already offer and develop in new areas.

A year beyond the Global Covid-19 Pandemic

In March 2020, the UK became engulfed with the effects of the Covid-19 pandemic and two unprecedented years began, for communities across Dudley Borough and Wolverhampton, with us all watching as the effects of the pandemic slowly unfolded and throughout the course of these years, the realisation of the consequences of what Covid-19 would mean on the lives of all of us unfolded. I am pleased that this last financial year to 31[st] March 2022, we have resumed full activity, although we have implemented hybrid working to take advantage of the benefits this style of working holds for our staff and clients, whilst we embarked on what we have called our Transformation Journey (more on this further on in report). As the pandemic subsides but still leaves significant issues for many people across the world and across our communities in Dudley Borough and the City of Wolverhampton, towards the end of this financial year, we started to experience the negative impact on what has been termed an increasing Cost of Living crisis .

Cost of Living Crisis

A number of national and international issues have caused a cost of living crisis across the UK and some other parts of Europe – one key international factor occurring on 24 February 2022, where Russia invaded Ukraine in a major escalation of the Russo-Ukrainian War, which began in 2014. Outside of the horrors of war, the current government cites this invasion as a significant contributory factor to the development of a cost of living crisis. As we head into the new financial year 2022 we are in a recession and have witnessed a significant rise in demand for our services in all areas, proving to be increasingly challenging to meet this demand from people who often have multiple and complex support and advice needs, with the resources available.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

Change management - our Transformation Journey

In a post pandemic, post-merger, current cost of living crisis context, it was time to reassess how we deliver our services in line with the changing needs of our communities, and to be able to help even more people, with constrained financial resources in an ever challenging strategic landscape.

The Board of Trustees supported the CEO’s recommendation to commission 2 external consultants to support us with this change management agenda that we have termed our ‘Transformation Journey’. We are committed to developing our organisation through collaboration, co-design and co-production, utilising the knowledge and expertise of our workforce, our funders and our clients, with lived experience, to shape how our new organisation should look, feel and respond to the myriad of challenges people are facing in their day to day lives.

In order to deliver these ambitions, in January 2022, we committed to working with two organisations: Infinity Wellness and Boost Wellbeing – Hands on Health UK. Infinity Wellness introduced to us a framework for cultural change through participation and engagement to capture wide and diverse feedback from various stakeholders. Boost Wellbeing is working with us, alongside Infinity Wellness, on our Workforce Wellbeing strategy, to ensure our staff and volunteers are healthy and resilient and are able to positively respond to the organisational change priorities that the outcome of our Transformation Journey will highlight. Our 2year transformation journey of discovery, design and activation will flex to the challenges and opportunities presented to us in order to maximise our capacity to serve communities within our area of benefit. Amongst other areas, these changes will involve workforce development, IT and digital services development and premises redesign.

Business development and partnership working

As lead provider for this new service which started called Dudley Empowerment Partnership, we now work formally with a number of new national partners, who specialise in child advocacy (Barnardos), Adult Advocacy (Voiceability) and Direct Payments (People Plus). This 10year contract will enable us to transform voluntary sector services and build on our portfolio of partners to enhance what the voluntary sector can offer across Dudley Borough. Within this contract, Citizens Advice have secured the funding to deliver health specific services, namely: The Stanford University Licensed accredited, Chronic Disease Self-Management Programme (CDSMP), services related to loneliness and isolation, poverty reduction services and health inequalities services (specialising in minority ethnic groups). Prior to the contract start date on 1[st] April 22, we remodelled to enable two new roles to the organisation to support the CEO to deliver this new contract – a Director of DEP and a Head of Health and Inclusion.

As ever, we are proud to work collaboratively with a number of statutory, voluntary and third sector partners including (but not exhaustive) Dudley Metropolitan Borough Council, the City of Wolverhampton Council, Clinical Commissioning Groups, Black Country NHS Foundation Trust, Housing and homelessness departments, Housing associations, Public Health, local MP's and party councillors, National Citizens Advice, Macmillan, various voluntary sector organisations such as those working with cancer patients, people with HIV/AIDS, substance misuse, BAME communities etc.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

In addition to our new business partners, we are grateful to our other funders where we continued to deliver:

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

Our Impact - Access to advice and guidance

We offer advice through face to face (digital and in person), telephone, email and webchat in 11 enquiry areas, and in this financial year, we supported 15,543 clients with 57,239 enquiries. Our top five enquiry areas have been:

We have continued to witness a significant increase in demand for our services to address complex advice and guidance issues often by people with complex support needs such as people with mental health issues, those experiencing homelessness and/or those experiencing in-work and out of work poverty. We continue to witness an increase in the need (in addition to our debt advice) for advice around financial capability. This reflects the increasing pressure citizens are facing around managing their money and the continued inter-generation debt we experience due to poor financial skills and other lifestyle factors borne from areas of extreme deprivation and the health inequalities that the Covid-19 Pandemic has unearthed and now exacerbated by the cost of living crisis.

Achievements and performance

We have many great things to celebrate in our organisation in 2021/22. Our workforce continues to be our number one asset and without them, paid and volunteers, we would not be able to deliver the phenomenal outcomes we have achieved.

Alongside our advice and guidance impact statistics we also achieved the following:

The capacity enhancing benefits of our volunteer workforce cannot be under estimated. However, we lost many volunteers as a consequence of the pandemic and them needing to reprioritise, and because of delivering the activities required post-merger, to have a coherent new organisation, we have not had the resources or capacity to prioritise the re-growth of our volunteer workforce. However, although reduced, we are still proud that we have retained over the last 2 year’s volunteers in roles such as advisors, contact centre assessors and supervisors and we are extremely grateful to these individuals for their ongoing commitment.

Our volunteers are of phenomenal benefit to the local community, to commissioners and to clients and the positive personal benefits individual volunteers experience as a consequence of volunteering for us are numerous. In the next financial year, as part of our Transformation Agenda, we will be writing and implementing a Volunteer Strategy so that we can attract once again, more volunteers, in new and diverse roles, to help us achieve our ambitions across the next 3 years.

It is of significance to note that our Board of Trustees are also volunteers and in this last year they have continued to committed extra time outside of board meetings, giving their knowledge, expertise and support in abundance to support the CEO in the development of the organisation within an increasingly complex and challenging strategic social, political and financial landscape at a local, regional and national level.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

Compliance and Regulation

Citizens Advice Membership Agreement

As part of our performance quality framework, our last Leadership Self-Assessment was a full audit where the external auditor completed an audit over a number of days (remotely) to asses 9 key areas: Governance, strategic business planning, risk management, financial management, people management, operational performance management, partnership working, research and campaigns and equality leadership.

Scoring of these areas is out of 5 with score 3 meeting the competency level expected, score 4 being exceeding competency and score 5 excellent. Our score on our LSA 6 months into our new merged organisation is as follows:

1 area scored 5 out of 5, 5 of these areas scored 4 out of 5, 3 areas scored 3 out of 5 with the auditor stating:

The organisation has maintained a strong focus on partnership working throughout a challenging period with an energetic programme of development work maintained and monitored both pre and post merger…… You’ve achieved a great deal in a short time, which cannot be underestimated in such exceptionally challenging circumstances. Well done.

Advice Quality Standard (AQS) accreditation

We hold the accredited Advice Quality Standard mark in generalist advice, telephony advice and achieved accreditation for AQS in Casework for benefits and debt. This is significantly important to emphasise the high level in which we operate in these three high demand areas.

Money Advice and Pension Service (MaPS)

Our commissioned debt service through MAS is subject to a formal audit of the quality of our debt advice and the independent assessments of our debt casework means we are able to continue to deliver this important advice area in our organisation.

Financial Conduct Authority

We have submitted our Finance Conduct Authority returns and are compliant in this area relating to the debt advice we give.

Financial Institute of Money Advisors

All our debt caseworkers are registered with the institute and we have maintained membership of this so that staff can achieve their mandatory annual continuous professional development points as debt caseworkers through ongoing learning and training.

– Workforce wellbeing a strategic commitment

Our commitment to the physical and mental wellbeing of our workforce has continued to rise as highlighted in our Transformation journey and our commitment to utilise the expertise of external consultants within the wellbeing and mindfulness space to ensure we can be an exceptional employer and volunteering organisation.

This is of utmost priority and as such, our activities to support staff are underpinned by our formal accreditation with the West Midlands Combined Authority Thrive at Work programme and Mind’s Mindful Employer accreditation and in addition, members of management have completed their Mental Health First Aid at Work accreditation to understand and support appropriately if/when some staff experience mental ill health.

We have confidence to drive forward and develop our workforce wellbeing culture in 2022-23 because of the Board of Trustees unanimous agreement to designate reserves to enable two external companies, Boost Wellbeing and Infinity Wellness , to support the CEO and wider leadership and management team, to deliver on their workforce wellbeing ambitions.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

Client Satisfaction

Every year we undertake a formal review of client satisfaction and our scores from anonymous questions clients answer via SMS through Citizens Advice. 5 key questions are asked and we achieved a green score in our overall rating. Some additional comments that clients or professionals have given us after receiving our service or who have engaged with us are as follows:

“X is very grateful of your support and professionalism. Furthermore, thank you for understanding X’s additional needs and the oppression he has experienced all his life. You have been wonderful with your communication techniques to relay information to X to ensure his human rights are reinforced and respected. Keep up the good work”

“I would like to say a very big thank you for all your help & support that you have given me over the last 12 months. It has been a stressful time but without your support & knowledge we would not have won my case.”

“The support you have provided has been invaluable. I have been able to access so much support that I didn’t know existed or couldn’t’ have done by myself. All staff I have spoken to have been amazing.”

“X was so pleasant and helpful nothing was too much trouble. I am an elderly lady age ninety and find it difficult sometimes to do things for myself and so thank you once again.”

“I feel I must write to you to express my gratitude to you and your team. X guided us through the process and dealt with the P.I.P office which resulted in my husband having his payment extended. We are grateful for the invaluable help given to us by your department.”

“I also wanted to extend my personal thanks to X and wanted to feedback how great it was having her there as someone who has experience of supporting people living with cancer. Her talk really had people thinking about the difficulties people have during their cancer journey and made a huge impact.”

Business Planning — Strategic Priorities for 2021-22

Our new 3year business plan that will be developed in 2022 will narrate a vision for our new organisation, capturing the outcomes of our Transformation journey to ensure sustainability, strategic relevance, and what people need to maintain and/or improve their quality of life.

Some key features of our business plan for 2022 are:

1. Advice

We'll continue to improve people's experience, so that everyone leaves us with the knowledge and confidence they need to find a way forward.

Our advice ambitions for 2022-24

2. Advocacy

We’ll be an even stronger voice on issues that matter most to the people who need our help.

Our advocacy ambitions for 2022-24

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

3. Technology

We’ll use technology to enable a positive experience for everyone, and free up resources to meet more demand.

Our technology ambitions for 2022

4. Sustainability

We’ll underpin our future as a service by ensuring we take a collaborative, proactive and commercial approach to securing and maintaining funding.

Our sustainability ambitions for 2022

5. Culture

We’ll be a collaborative, innovative and high-performing service that challenges discrimination and promotes equality, diversity and inclusion.

Our culture ambitions for 2022

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

Financial review

Total income for the year was £2,310,509 as of 31[st] March 2022. The planned merger in January 2021 has evidenced the following:

It is the policy of the charity that unrestricted funds which have not been designated for a specific use should be maintained at a level equivalent to between three and six month's expenditure. The Trustees considers that reserves at this level will ensure that, in the event of a significant drop in funding, they will be able to continue the charity's current activities while consideration is given to ways in which additional funds may be raised. This level of reserves has been maintained throughout the year.

The Trustees have assessed the major risks to which the charity is exposed, and are satisfied that systems are in place to mitigate exposure to the major risks.

The process of risk management for Citizens Advice Dudley and Wolverhampton is ongoing and regular monitoring and assessment is undertaken to identify new risks as they occur, to ensure that they are dealt with and to evaluate previously identified risks to ensure strategies are still relevant to minimise or mitigate those risks.

The 12 key risk areas that are reviewed are: finance; governance; compliance/legal; management; service delivery; research and campaigns; stakeholder relations; engagement with the wider service; ICT/Systems; equality and diversity; information governance; fitness for the future. Since the pandemic, all risks, where relevant, also include a Covid-19 context. A robust business continuity plan is in place to ensure the ongoing effective running of the organisation if any incidents/adverse events occur.

Our national body Citizens Advice also undertakes an annual review process with the organisation to ensure controls are in place to mitigate identified risks and to understand the overall level of risk to which the organisation is currently exposed. The current overall risk level has been assessed as low.

Our workforce continues to respond to the changes in advice demands caused by changes in government policy and legislation and this increased demand and ongoing pressure illustrates that we need to continue to transform and innovate in order to be able to increase our flexible and person centred approaches to how we support the communities we serve.

Structure, governance and management

The Organisation is made up of a Board of Trustees who have responsibility for the overall governance of the organisation. They discharge the day to day running of the organisation to the Chief Executive Officer. Underneath the CEO there is a senior management team made up of a Director of Services, a Director of Dudley Empowerment Partnership (DEP) and a Director of Finance/IT. They are supported by a business support team. Our ICT is outsourced to Pedmore IT computer services who run our IT platforms and respond to any software/hardware support issues with staff.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

The operational running of advice services is delegated to four Heads of Services who line manage paid and volunteer generalist and specialist advisors/ caseworkers, co-ordinators, technical and quality supervisors, referral support assessors and contact centre assessors.

The charity is a private company (registration number 1946618) limited by guarantee and doesn’t have a share capital. The company is governed by its Memorandum and Articles of Association. The liability of the members of the company on winding up is limited to a maximum of £1 each. The company is also a registered charity (registration number 516877) In the event of the company being wound up, the liability in respect of the guarantee is limited to £1 per member in accordance with the Memorandum of Association.

J Crockett (Chair) N Cheesewright L M Jones G Patel P Paul B Cysewski S Iafrati S Cooper S Dugan S Handscomb J Hussey M Jones S Maynard

The Trustees, who are also the directors for the purpose of company law, and who served during the year: Mr Jon Crockett (Chair), Mr Stephen Handscomb (Vice-Chair), Ms Primula Paul, Mr Nick Cheesewright, Mr John Hussey, Mr Mark Jones, Ms Geeta Patel, Ms Louise Jones, Mr Bernard Cysewski, Mr Steve Iafrati, Mr Stuart Maynard, Ms Sarah Dugan, Mrs Sue Cooper.

Resignation within the year: None.

Co-opted onto the Board within the year: None.

Qualifying third party indemnity provisions

Trustee recruitment opportunities are advertised through our national body’s Citizens Advice website, our local website, bespoke adverts, social media and by word of mouth. Anybody interested in becoming a trustee is invited to complete an application form which if meeting the skills requirements, will be invited to an interview. If successful, the potential trustee is invited to observe a trustee meeting and then is formally co-opted onto the board as a trustee and then formally as a Director at the next AGM. Each new trustee undertakes an induction process into the role and organisation. Each new trustee is offered a mentor who is one of the experienced trustee members.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON TRUSTEES' REPORT (INCLUDING DIRECTORS' REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

None of the Trustees have any beneficial interest in the company. All of the Trustees are members of the company and guarantee to contribute £1 in the event of a winding up. The company's current policy concerning the payment of trade creditors is to follow the CBI's Prompt Payers Code (copies are available from the CBI, Centre Point, 103 New Oxford Street, London WCIA IDU). The company's current policy concerning the payment of trade creditors is to:

No preference dividends were paid. The directors do not recommend payment of a final dividend. The Charity also co-operates and liaises with a number of other advisory services, local charities and Council departments on behalf of clients. Where one of the Trustees holds the position of Trustee/Director of another charity, they may be involved in discussion regarding that other charity, but not in the ultimate decision making process.

Auditor

CK Limited were appointed as auditor to the company and a resolution proposing that they be reappointed will be put at our Annual General Meeting on 23[rd] November 2022.

Disclosure of information to auditor

Each of the Trustees has confirmed that there is no information of which they are aware which is relevant to the audit, but of which the auditor is unaware. They have further confirmed that they have taken appropriate steps to identify such relevant information and to establish that the auditor is aware of such information.

The trustees' report was approved by the Board of Trustees.

J Crockett (Chair)

Trustee

23 November 2022

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON STATEMENT OF TRUSTEES' RESPONSIBILITIES

FOR THE YEAR ENDED 31 MARCH 2022

The Trustees, who are also the directors of Citizens Advice Dudley and Wolverhampton (legal name: Wolverhampton Citizens Advice Bureaux) for the purpose of company law, are responsible for preparing the Trustees' Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company Law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that year.

In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Auditor

CK Limited were appointed as auditor to the company and a resolution proposing that they be reappointed will be put at our Annual General Meeting on 23[rd] November 2022.

Disclosure of information to auditor

Each of the Trustees has confirmed that there is no information of which they are aware which is relevant to the audit, but of which the auditor is unaware. They have further confirmed that they have taken appropriate steps to identify such relevant information and to establish that the auditor is aware of such information.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON INDEPENDENT AUDITOR'S REPORT

TO THE MEMBERS OF WOLVERHAMPTON CITIZENS ADVICE BUREAUX

Opinion

We have audited the financial statements of Wolverhampton Citizens Advice Bureaux (the ‘charity’) for the year ended 31 March 2022 which comprise the statement of financial activities, the balance sheet and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor's responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the annual report other than the financial statements and our auditor's report thereon. The Trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of our audit:

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF WOLVERHAMPTON CITIZENS ADVICE BUREAUX

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charity and its environment obtained in the course of the audit, we have not identified material misstatements in the directors' report included within the trustees' report.

Responsibilities of Trustees

As explained more fully in the statement of trustees' responsibilities, the Trustees, who are also the directors of the charity for the purpose of company law, are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the Trustees are responsible for assessing the charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor's responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below.

Extent to which the audit was considered capable of detecting irregularities, including fraud

We identified and assessed the risks of material misstatement of the financial statements, in respect of irregularities whether due to fraud or error, or non compliance with laws and regulations and then designed and performed audit procedures responsive to those risks, including obtaining audit evidence that is sufficient and appropriate to provide a basis for our opinion.

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and noncompliance with laws and regulations, our procedures included the following:

We obtained an understanding of the legal and regulatory frameworks that are applicable to the Company by discussion and enquiry with the directors and management team and our general knowledge and experience of the charity sector.

We focused on specific laws and regulations which we considered may have a direct material effect on the financial statements or the operations of the company, including the Companies Act 2006, taxation legislation, data protection, employment, and health and safety legislation;

We assessed the extent of compliance with the laws and regulations identified above through making enquiries of management, reviewing correspondence with relevant regulators.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX TIA CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF WOLVERHAMPTON CITIZENS ADVICE BUREAUX W8 agsessed the susceptibility of Ihe Company's flnandal statements to material misstatemènL including how fraud might oerur. Audit procedures perfomigd Included bul were rKl linwted to.. Discussions with direcors and managamfynl as to wh$rtt thtry Cor￿ldered thera vpJ8 8U8¢eptibility to fraud. IheTr knovAedge of adual. suspected and allègèd fraud- Confirylling our understandlng of control8 by pèrformlng a walk through test or ob8ervatbon and enquiry., perfo￿TrIng analybcal proc8durès to id8nlfy 8ny unusual or unoxp&¢tsd relationships., Identifwng and testing journal entrb3,' Agreelng fundSng to und&rfying service agreements and gnsudw Income 18 recognisod In the correct period; Agreelng c189sffi¢ailon of fundlng betsveon restrictad Bnd Un￿￿eted Jnd8 and ensurfng amounts are spènt for th• purposes intended. R8vi¢wing the allOca￿On of direct and support ¢osts and ensuriro ccThparable to p￿ou5 pgriods,. Reviewing unusual or unexp8Ct&d tronsa¢tion$,' and Agreeing the ￿nanCIal slatement disclosurès to underlwrq supportlng docum8ntstion. Owing to the inherent IINthUon$ of an audit, there is an unavoidable ￿sk that we may not have dètothd material misststements in the financial statements, even though w& havè propèrty pl8nned and p8rformed our audit in accordance writh audtting standards. The more removed that L4ws and regulations are from financial Iran8action8, the less lik8ly it ig that w8 would become aware of non-¢ompliance. Auditing standards 31￿ limtt th8 audll procedu￿$ wuir•d lo non-compliance Paws and regulations to enquiry of thè diMcor3 and other marHggmonl and the inspeclion of regulatory and1gg41 rorr98pondence, if any. Material misstataments that arise due lo fraud can ￿ hawdgr to dgts¢l than those that arise from Qrrrx as may involve deliberate conceal￿nI or collusion. A fvr1her doscription of our responsibililes Is avallable on the Financial Reporlng Counql's wobsite al.. https.'Il w.fr¢.org.uklaudllor5responslblliti8s. This d8scription forms part of our auditovs rgporL U$• of our Mport This report is madè solèly to the Charitab￿ compan￿$ members. 8$ 8 body. in accordance ¥￿th Chapter 3 of Part 16 of the Compani8s Act 2006. Our audit work has been undertaken so that we might state to the chArlt8ble c11mpan￿S members those m8tter3 we are required to stat& to them in an avditorfs report and for no othar purpose. To the fulk$l extent permitted by law, we do not Bceept or 8s$ume responsibility lo anyone oth8r th8n the charila￿a company and the charltabl8 o)mpany's mombars as a body, for our audit work, for thls report, or for the opinions we lormed. Wondy Dav1￿ IS•nlor Ststutory Audltor) for and on b•half of CK Aud 23 November 2022 Chartered Accountants ststutoryAuditor No 4 Casug Court 2 Casuegate Way Dudlay Wesl Mldl8nd$ DY14RH 15-

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT

FOR THE YEAR ENDED 31 MARCH 2022

Unrestricted
Restricted
funds
funds
2022
2022
Notes
£
£
Income and endowments from:
Donations and legacies
3
18,092
50
Income from charitable
activities
4
721,321
1,565,615
Investments
5
782
-
Other income
6
4,089
560
Total income
744,284
1,566,225
Expenditure on:
Expenditure on
charitable activities
7
557,859
1,516,082
Net incoming resources
before transfers
186,425
50,143
Gross transfers between
funds
8,731
(8,731)
Net incoming resources
195,156
41,412
Other recognised gains and losses
Revaluation of tangible
fixed assets
(15,900)
-
Net movement in funds
179,256
41,412
Fund balances at 1 April 2021
1,785,270
65,176
Fund balances at 31 March
2022
1,964,526
106,588		 Total Unrestricted
Restricted
funds
funds
2022
2021
2021
£
£
£
18,142
729,237
41,988
2,286,936
248,002
1,284,766
782
975
-
4,649
8,233
3,312
2,310,509
986,447
1,330,066
2,073,941
359,215
1,187,323
236,568
627,232
142,743
-
87,190
(87,190)
236,568
714,422
55,553
(15,900)
(141,900)
-
220,668
572,522
55,553
1,850,446
1,212,748
9,623
2,071,114
1,785,270
65,176		 Total
2021
£
771,225
1,532,768
975
11,545
2,316,513
1,546,538
769,975
-
769,975
(141,900)
628,075
1,222,371
1,850,446

The statement of financial activities includes all gains and losses recognised in the year.

All income and expenditure derive from continuing activities.

The statement of financial activities also complies with the requirements for an income and expenditure account under the Companies Act 2006.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON BALANCE SHEET

AS AT 31 MARCH 2022

2022
Notes
£
£
Fixed assets
Tangible assets
11
430,000
Current assets
Debtors
12
192,996
Cash at bank and in hand
2,853,977
3,046,973
Creditors: amounts falling due within
one year
13
(1,375,859)
Net current assets
1,671,114
Total assets less current liabilities
2,101,114
Provisions for liabilities
(30,000)
Net assets
2,071,114
Income funds
Restricted funds
16
106,588
Unrestricted funds
Designated funds
17
1,750,031
General unrestricted funds
80,675
Revaluation reserve
133,820
1,964,526
2,071,114
The financial statements were approved by the Trustees on 23 November 2022
J Crockett (Chair)
S Handscomb
Trustee
Trustee		 2021
£
£
455,000
193,239
2,007,163
2,200,402
(774,956)
1,425,446
1,880,446
(30,000)
1,850,446
65,176
1,466,864
168,686
149,720
1,785,270
1,850,446

Company Registration No. 01946618

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2022

1 Accounting policies

Charity information

Wolverhampton Citizens Advice Bureaux is a private company limited by guarantee incorporated in England and Wales. The registered office is .

1.1 Accounting convention

The financial statements have been prepared in accordance with the charity's governing document, the Companies Act 2006, FRS 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (“FRS 102”) and the Charities SORP "Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)" (effective 1 January 2019). The charity is a Public Benefit Entity as defined by FRS 102.

The charity has taken advantage of the provisions in the SORP for charities not to prepare a Statement of Cash Flows.

The financial statements are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £.

The financial statements have been prepared under the historical cost convention, modified to include the revaluation of freehold properties. The principal accounting policies adopted are set out below.

1.2 Going concern

At the time of approving the financial statements, the Trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus the Trustees continue to adopt the going concern basis of accounting in preparing the financial statements.

1.3 Income

Income is recognised when the charity is legally entitled to it after any performance conditions have been met, the amounts can be measured reliably, and it is probable that income will be received.

Cash donations are recognised on receipt. Other donations are recognised once the charity has been notified of the donation, unless performance conditions require deferral of the amount. Income tax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time of the donation.

Income is measured at the fair value of the consideration received or receivable and represents amounts receivable for goods and services provided in the normal course of business, net of discounts, VAT and other sales related taxes.

1.4 Expenditure

Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset's use.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 MARCH 2022

1 Accounting policies

(Continued)

1.5 Tangible fixed assets

Tangible fixed assets are initially measured at cost and subsequently measured at cost or valuation, net of depreciation and any impairment losses.

Depreciation is recognised so as to write off the cost or valuation of assets less their residual values over their useful lives on the following bases:

Freehold land and buildings

2% straight line

The gain or loss arising on the disposal of an asset is determined as the difference between the sale proceeds and the carrying value of the asset, and is recognised in the statement of financial activities.

1.6 Impairment of fixed assets

At each reporting end date, the charity reviews the carrying amounts of its tangible assets to determine whether there is any indication that those assets have suffered an impairment loss. If any such indication exists, the recoverable amount of the asset is estimated in order to determine the extent of the impairment loss (if any).

1.7 Cash and cash equivalents

Cash and cash equivalents include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or less, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities.

1.8 Financial instruments

The charity has elected to apply the provisions of Section 11 ‘Basic Financial Instruments’ and Section 12 ‘Other Financial Instruments Issues’ of FRS 102 to all of its financial instruments.

Financial instruments are recognised in the charity's balance sheet when the charity becomes party to the contractual provisions of the instrument.

Financial assets and liabilities are offset, with the net amounts presented in the financial statements, when there is a legally enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

Basic financial assets

Basic financial assets, which include debtors and cash and bank balances, are initially measured at transaction price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rate of interest. Financial assets classified as receivable within one year are not amortised.

Basic financial liabilities

Basic financial liabilities, including creditors and bank loans are initially recognised at transaction price unless the arrangement constitutes a financing transaction, where the debt instrument is measured at the present value of the future payments discounted at a market rate of interest. Financial liabilities classified as payable within one year are not amortised.

Debt instruments are subsequently carried at amortised cost, using the effective interest rate method.

Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Trade creditors are recognised initially at transaction price and subsequently measured at amortised cost using the effective interest method.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 MARCH 2022

1 Accounting policies

(Continued)

1.9 Provisions

Provisions are recognised when the charity has a legal or constructive present obligation as a result of a past event, it is probable that the charity will be required to settle that obligation and a reliable estimate can be made of the amount of the obligation.

The amount recognised as a provision is the best estimate of the consideration required to settle the present obligation at the reporting end date, taking into account the risks and uncertainties surrounding the obligation. Where the effect of the time value of money is material, the amount expected to be required to settle the obligation is recognised at present value. When a provision is measured at present value, the unwinding of the discount is recognised as a finance cost in net income/(expenditure) in the period in which it arises.

1.10 Employee benefits

The cost of any unused holiday entitlement is recognised in the period in which the employee’s services are received.

Termination benefits are recognised immediately as an expense when the charity is demonstrably committed to terminate the employment of an employee or to provide termination benefits.

1.11 Retirement benefits

Payments to defined contribution retirement benefit schemes are charged as an expense as they fall due.

1.12 Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the trustees in furtherance of the general objectives of the company and which have not been designated for other purposes.

Designated funds are unrestricted funds earmarked by the trustees for particular purposes.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the company for particular purposes. The costs of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

2 Critical accounting estimates and judgements

In the application of the charity’s accounting policies, the Trustees are required to make judgements, estimates and assumptions about the carrying amount of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised where the revision affects only that period, or in the period of the revision and future periods where the revision affects both current and future periods.

Critical judgements Allocation of support costs

Determine the basis of allocation of support costs between restricted and unrestricted funds.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 MARCH 2022

2 Critical accounting estimates and judgements

(Continued)

Key sources of estimation uncertainty

Useful economic life of tangible fixed assets

Tangible fixed assets are depreciated over their useful lives taking into account residual values where appropriate. The actual lives of these assets are assessed annually and may vary depending on a number of factors. In assessing asset lives, factors such as life cycles and maintenance programmes are taken into account. Residual value assessments consider issues such as the remaining life of the asset and projected disposal values.

3 Donations and legacies

Unrestricted
Restricted
funds
funds
2022
2022
£
£
Donations and gifts
58
50
Grants received under
coronavirus job retention
scheme
18,034
-
18,092
50
Donations and gifts
Transfer of net assets
from Dudley CAB
-
-
Other
58
50
58
50		 Total
Unrestricted
funds
2022
2021
£
£
108
642,031
18,034
87,206
18,142
729,237
-
642,002
108
29
108
642,031		 Restricted
funds
2021
£
32,013
9,975
41,988
32,013
-
32,013		 Total
2021
£
674,044
97,181
771,225
674,015
29
674,044

4 Income from charitable activities

Development & engagement, financial capability and general & debt advice
Analysis by fund
Unrestricted funds
Restricted funds		 2022
£
2,286,936
721,321
1,565,615
2,286,936		 2021
£
1,532,768
248,002
1,284,766
1,532,768

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 MARCH 2022

5 Investments

Unrestricted Unrestricted
funds funds
2022 2021
£ £
Interest receivable 782 975
Other income
Unrestricted Restricted Total Unrestricted Restricted Total
funds funds funds funds
2022 2022 2022 2021 2021 2021
£ £ £ £ £ £
Other income 4,089 560 4,649 8,233 3,312 11,545

6 Other income

7 Expenditure on charitable activities

Staff costs
Premises costs
Staff and Volunteers
Office costs
Governance Costs
Other Direct Costs
Share of support costs (see note 8)
Share of governance costs (see note 8)
Analysis by fund
Unrestricted funds
Restricted funds		 2022
£
1,594,652
38,640
4,912
43,449
14,959
29,306
1,725,918
309,918
38,105
2,073,941
557,859
1,516,082
2,073,941		 2021
£
1,103,984
10,355
7,816
26,003
3,538
40,585
1,192,281
336,138
18,117
1,546,536
359,215
1,187,323
1,546,538

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 MARCH 2022

8 Support costs

Staff costs
Depreciation
Premises costs
Staff and Volunteer Costs
Other costs
Office Costs
Legal and professional
Other Governance Costs
Analysed between
Charitable activities		 Support
costs
Governance
costs
£
£
169,527
-
9,100
-
47,262
-
2,394
-
-
-
81,635
-
-
34,982
-
3,123
309,918
38,105
309,918
38,105		 2022
£
169,527
9,100
47,262
2,394
-
81,635
34,982
3,123
348,023
348,023		 Support
costs
Governance
costs
£
£
166,470
-
12,700
-
45,318
-
706
-
14,110
-
96,835
-
-
18,117
-
-
336,139
18,117
336,139
18,117		 2021
£
166,470
12,700
45,318
706
14,110
96,835
18,117
-
354,256
354,256

Support costs are allocated on the basis of staff hours per activity.

Governance costs includes payments to the auditors of £8,384 (2021: £7,087) for audit fees.

9 Trustees

None of the Trustees (or any persons connected with them) received any remuneration during the year, and a total of £nil travelling expenses were reimbursed (2021: £nil).

10 Employees

The average monthly number of employees during the year was:

Advice workers & support staff
Key management personnel
Total
Employment costs
Wages and salaries
Social security costs
Other pension costs		 2022
Number
69
4
73
2022
£
1,588,809
126,944
48,426
1,764,179		 2021
Number
53
3
56
2021
£
1,139,870
89,090
41,494
1,270,454

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 MARCH 2022

10 Employees

(Continued)

During the year key management personnel received remuneration and benefits of £200,667 (2021: £143,249)

The number of employees whose annual remuneration was more than £60,000 is as follows:

2022
Number
£60,001 to £70,000
1
11
Tangible fixed assets
Freehold land and
Cost or valuation
At 1 April 2021
Revaluation
At 31 March 2022
Depreciation charged in the year
Revaluation
Carrying amount
At 31 March 2022
At 31 March 2021		 2021
Number
-
buildings
£
455,000
(25,000)
430,000
9,100
(9,100)
430,000
455,000

The two premises were valued at £430,000 on the basis of pre contracted sale agreement on 01 September 2022 by Penningtons Manches Cooper LLP on behalf of buyer SEP Properties Limited which resulted in a reduction of the carrying value of the assets of £25,000.

At 31 March 2022, had the revalued assets been carried at historic cost less accumulated depreciation and accumulated impairment losses, their carrying amount would have been approximately £645,200 (2021 - £667,500).

12
Debtors
Amounts falling due within one year:
Trade debtors
Other debtors
Prepayments and accrued income		 2022
£
53,393
64,753
74,850
192,996		 2021
£
85,103
30,624
77,512
193,239

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

13 Creditors: amounts falling due within one year

Notes
Other taxation and social security
Deferred income
15
Trade creditors
Other creditors
Accruals and deferred income
Provisions for liabilities
Dilapidations
Movements on provisions:
At 1 April 2021 and 31 March 2022
15
Deferred income
Arising from Income received in advance		 2022
2021
£
£
25,845
27,632
62,576
148,097
1,174,580
552,094
1,223
7,591
111,635
39,542
1,375,859
774,956
2022
2021
£
£
30,000
30,000
Dilapidations
£
30,000
2022
2021
£
£
62,576
148,097		 2021
£
27,632
148,097
552,094
7,591
39,542
774,956
2021
£
30,000
2021
£
148,097

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 MARCH 2022

16 Restricted funds

The income funds of the charity include restricted funds comprising the following unexpended balances of donations and grants held on trust for specific purposes:

Balance at
1 April 2020
£
Wolverhampton City Council (WCC)
-
HIU Project
-
Help to Claim Project
-
Gambleaware Project
-
Headway Project
-
BC Macmillan Project
-
Palliative Child Project
-
LTHC Project
-
MaPS
-
HLS Project
-
CRC
-
Uplift Project
-
BBO CAW
-
Pension Wise
-
WVSC Project
-
DMBC Innovation Fund
-
WCC Public Health
6,713
Hardship Fund
2,910
Wolverhampton Money Max
-
St Pauls Centre
-
Energy Advice Programme
-
DBC Winter Grant
-
9,623		 Movement in funds
Incoming
resources
Resources
expended
Transfers
Balance at
1 April 2021
£
£
£
£
264,310
(185,484)
(78,826)
-
7,000
(3,300)
(3,700)
-
99,267
(99,267)
-
-
24,094
(77)
(24,017)
-
2,692
(2,097)
(595)
-
54,111
(56,952)
2,841
-
3,155
(3,155)
-
-
9,948
(9,948)
-
-
385,303
(373,418)
(11,885)
-
31,912
(31,822)
(90)
-
16,000
(10,527)
(5,473)
-
71,150
(51,445)
-
19,705
154,972
(193,666)
38,694
-
137,182
(137,182)
-
-
24,497
(24,482)
(15)
-
35,405
-
-
35,405
-
-
-
6,713
-
(30)
-
2,880
-
-
-
-
473
-
-
473
8,595
(4,471)
(4,124)
-
-
-
-
-
1,330,066
(1,187,323)
(87,190)
65,176		 Movement in funds
Incoming
resources
Resources
expended
Transfers
£
£
£
265,800
(180,784)
(85,016)
21,076
(20,766)
(310)
151,028
(150,762)
(266)
-
-
-
-
-
-
223,578
(267,414)
43,836
12,240
(12,705)
465
40,370
(41,726)
1,356
437,826
(427,938)
(9,888)
26,405
(33,638)
7,233
-
-
-
87,528
(57,562)
-
51,627
(89,796)
38,169
154,224
(159,227)
5,003
24,873
(25,082)
209
-
-
-
-
-
-
-
-
-
53,850
(42,404)
-
-
-
-
15,700
(6,178)
(9,522)
100
(100)
-
1,566,225
(1,516,082)
(8,731)		 Balance at
31 March
2022
£
-
-
-
-
-
-
-
-
-
-
-
49,671
-
-
-
35,405
6,713
2,880
11,446
473
-
-
106,588

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 MARCH 2022

16 Restricted funds

(Continued)

During the year £8,731 (2020/2021 £87,190) was transferred from restricted funds to unrestricted funds to cover deficits on certain projects. The restricted funds of Uplift, Wolverhampton Money Max, DMBC Innovation fund, WCC Public Health, Hardship fund and St Pauls Centre are either ongoing projects or projects currently suspended and will be spent in line with their original purpose over an agreed timeline with funders.

More detail about the operations of all of our funded projects can be found in our annual report. The largest restricted fund income streams are summarised as below:

Wolverhampton City Council

A commissioned service to deliver advice and information on welfare, benefits, and housing for Wolverhampton residents. This is delivered with Age UK Wolverhampton as a sub-contracted partner.

MaPS

A team of specialist debt advisors, funded by the Money Advice Service, to provide money advice to clients either digitally or face to face. Clients are provided with personalised advice to maximise income, deal with their debts and manage their money effectively. The aim is to stabilise the individual’s current financial situation, put in a plan to manage it in the future and empower them to deal with any future financial challenges.

Pensionwise

Department for Work and Pensions project subcontracted to us by National Citizens Advice to deliver free and impartial guidance to help people understand the options available to them regarding their pension. This service is delivered across the Black Country and in parts of Birmingham.

Help to Claim

Department for Work and Pensions funded program subcontracted to us by National Citizens Advice to offer digital support for clients to claim Universal Credit from claim to first payment.

Macmillan

A project commissioned by Macmillan to provide a specialist benefits caseworker service for cancer patients across the Black Country either digitally, in hospital or outreach settings.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022

17 Designated funds

The income funds of the charity include the following designated and general funds which have been set aside out of unrestricted funds by the trustees for specific purposes:

Balance at
1 April 2020
£
Freehold property
317,980
Reserves policy
357,810
Digital Development
-
Transformation
-
Digital inclusion officer
-
Volunteer co-ordinator
-
Workforce development
-
Health & well being
-
MaPS Recomissioning
-
DMBC One Voluntary Sector Contract
-
Black Country Macmillan
-
Sale of Snowhill & Bilston
-
Recruitment Drive
-
Cost of living hubs
-
WCC Tender
-
675,790		 Transfers
Balance at
1 April 2021
£
£
-
317,980
243,074
600,884
30,000
30,000
15,000
15,000
30,000
30,000
30,000
30,000
40,000
40,000
15,000
15,000
160,000
160,000
115,000
115,000
113,000
113,000
-
-
-
-
-
-
-
-
791,074
1,466,864		 Transfers
£
-
199,664
-
21,000
(30,000)
-
-
3,000
(160,000)
1,000
(74,087)
37,000
94,379
10,000
181,211
283,167		 Balance at
31 March
2022
£
317,980
800,548
30,000
36,000
-
30,000
40,000
18,000
-
116,000
38,913
37,000
94,379
10,000
181,211
1,750,031

A designated fund is held of £317,980 (2020/21 £317,980) and a revaluation reserve relating to the freehold property of £137,220 (2020/21 £149,720) as these amounts are not readily available to spend on the charitable objects of the company. Funds are normally designated as per the company’s reserves policy to set aside 3 months operating expenses. Due to the current financial climate the Board has decided to increase the rate to 3.5 months operating expenses which equates to £800,548 (2020/21 £600,884).

Designations continue to be maintained for areas of proposed spending which currently do not have funding but are seen as essential for developing the organisation; Digital development, transformation agenda, volunteer co-ordinator posts, workforce development and health & wellbeing which totals £154,000. Additional designations this year have been made as new expenditure is identified as follows: New project to implement cost of living hubs where venue costs unfunded £10,000, recruitment of untrained staff and three-month training program as a ‘grow your own’ in response to employment market pressures £94,500 and anticipated sale costs of the charities two properties £37,000.

Designation of funds continues for two projects which in the future will not be full cost recovery, subject to supplementary funding not being able to be sourced; Black Country Macmillan and DMBC One Voluntary contract amounting to £155,000. Also a designation has been included for the Wolverhampton City Council contract staff salaries for a year which is under a retender process in 2022/2023 financial year for £181,000. Should the contract not be renewed the charity would wish to retain staff and find alternative funding to continue to deliver services.

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 MARCH 2022

18
Analysis of net assets between funds
Unrestricted
Funds
Restricted
Funds
2022
2022
£
£
Fund balances at 31
March 2022 are
represented by:
Tangible assets
430,000
-
Current assets/(liabilities)
1,564,526
106,588
Provisions
(30,000)
-
1,964,526
106,588		 Total
Unrestricted
Funds
2022
2021
£
£
430,000
455,000
1,671,114
1,360,270
(30,000)
(30,000)
2,071,114
1,785,270		 Restricted
Funds
2021
£
-
65,176
-
65,176		 Total
2021
£
455,000
1,425,446
(30,000)
1,850,446

WOLVERHAMPTON CITIZENS ADVICE BUREAUX T/A CITIZENS ADVICE DUDLEY AND WOLVERHAMPTON NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

FOR THE YEAR ENDED 31 MARCH 2022

19 Operating lease commitments

At the reporting end date the charity had outstanding commitments for future minimum lease payments under non-cancellable operating leases, which fall due as follows:

Within one year
Between two and five years		 2022
£
9,411
774
10,185		 2021
£
12,161
10,185
22,346

20 Related party transactions

There were no disclosable related party transactions during the year (2021: none).