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2022-03-31-accounts

TELFORD MIND

ANNUAL REPORT

01[st] April 2021 – 31[st] March 2022

Telford Mind Annual Report 2021-2022

Telford Mind Annual Report 2021 - 2022

Welcome to our Annual Report for 1[st] April 2021 – 31[st] March 2022

Mission Statement

Telford Mind is an independent voluntary organisation that is affiliated to National Mind. It exists to promote and support better mental health in Telford and Wrekin and surrounding areas.

Telford Mind works to promote recovery, aiming to provide high quality services for people who are experiencing mental health issues and / or emotional distress. It also offers support to people undertaking caring roles.

Telford Mind works to promote independence and inclusion. It challenges stigma. It promotes self-confidence, self-reliance, and designs and delivers appropriate services and activities through service user participation in development and governance.

We are committed to Quality and hold the Mind Quality Mark (MQM). The MQM is a robust quality assurance framework and sets out the required baseline of best practice and legal compliance in all areas of a local Mind’s governance and activities.

We promote wellbeing.

Aims and Objectives

Our Aims are to:

Telford Mind Annual Report 2021-2022

To achieve these aims we will carry out the following objectives:

In all our work we promote autonomy, equality, knowledge, participation and respect.

Organisational Structure

The Board of Trustees meet once a month along with the Chief Executive Officer to review performance and to monitor and authorise activity and expenditure.

Members of Telford Mind elect Trustees annually.

The day-to-day management is delegated to the Chief Executive Officer, Louise Heap, who reports directly to the Board of Trustees.

Gemma Coulman-Smith is the appointed Operations Manager.

The Chief Executive oversees operational performance and service development and is supported by a small team of staff and volunteers.

Board of Trustees

Name Election Date Resignation Date Sue Harris Chairperson 05 November 2013 18 January 2022 Robert Coulman Trustee 03 February 2018 Clive Elliott Trustee 20 November 2018 Rachel Preece Trustee 10 March 2020 Zoe Davies Trustee 10 March 2020 Jane Chaplin Trustee 01 July 2019

Resignation Date

Telford Mind Annual Report 2021-2022

• Trustee Recruitment

Trustees are elected and appointed at our Annual General Meeting. Trustees may also be coopted by the Board throughout the year.

Overview

Telford Mind has been established for over thirty years and provides a wide range of invaluable services for people with mental health issues within Telford and Wrekin. The services we provide has increased significantly and ranges from listening support, calm cafes and social prescribing.

Telford Mind continues to go from strength to strength, with an increase in the number of services we deliver, our staffing numbers and during this reporting period we have seen the introduction of the following new services:

Demand for our services remains to be high, we continue to regularly deal with service users in crisis and we continue to see an increase into our services from Statutory services. We attribute this to our strengthen links and partnerships with many statutory agencies.

From the 01[st] April 2021 – 31[st] March 2022, we have seen a total of 1890 new service users.

This figure does not include those who are already accessing our service/services. Many of these new service users will also access more than on of our services/projects.

Telford Mind Annual Report 2021-2022

With the increased demand on services and staff, regular clinical supervision (every 4-6 weeks) continues to be provided for all staff, including management.

Staff development has been a key priority and after consultation with individual staff members, it was agreed that we would hold our first away day. The away day gave the opportunity for all staff members to come together as one team and to talk about their thoughts and vision for Telford Mind. The feedback from the session was utilised to make organisational changes and considerations for the strategic development of Telford Mind.

We have a small team of volunteers that continue to support our work and going forward we will have a focus on volunteering recruitment and opportunities.

All staff and volunteers now have access to a comprehensive online training portal that they are required to complete. This training ensures that all staff and volunteers have a high level of training to enable them to carry out their roles effectively. Mandatory training must be refreshed every twelve months. Many staff members have also completed additional training, such as ASIST, SPEAK, PREVENT and Domestic Abuse training.

Telford Mind continues to maintain, develop and create partnerships and are firmly established within Telford and Wrekin. Through the dedication of the team and strong partnership working, we are now the go to mental health charity in Telford.

The CEO and Operations Manager have continued to work with Lloyds Bank Foundation through their Enhance programme and were allocated a Consultant to provide peer support and business support. During the consultancy support, the following areas were explored using the Organisational Mapping Tool:

Mission &
Strategy		 Service
Planning		 Monitoring &
Learning		 Partnerships Communications Governance
Financial
Management		 Fundraising Administration Human
Resources		 Organisational
Culture		 Executive
Leadership

The mapping tool and the consultancy support has given the organisation the opportunity to analyse and identify areas of strength and those requiring improvement. This support has been invaluable and has enabled us to reflect on our organisation and to consider and identify our current and future development priorities.

Telford Mind Annual Report 2021-2022

Achievements, Performance and Progression

During this reporting period there has been many achievements and areas of progression for Telford Mind.

This reporting period has seen the introduction of five new services:

During December 2020 the local system was given the opportunity to bid for funds to support timely mental health discharges and prevent admission / readmission. The local voluntary sector was approached and submitted a range of proposals to support the agenda. Following confirmation that the bids were successful, the Council Commissioner and Team Leader for mental health met with the providers to explore how the services would be implemented to prevent duplication and to maximise the outcomes of the funding. This discussion resulted in the development of a proposal called the Mental Health Alliance. The Alliance is based on the experience that Council and Telford Mind have of delivering the Calm Café. A joint approach to delivering support at place which combines the skills and connections of the voluntary and statutory sector. The proposal was presented to MPFT (the commissioners of the funds) and subsequent discussions took place to develop the proposal further. In April 2021, the Telford and Wrekin Mental Health Alliance was formed with key partners to ensure that the most appropriate community services are involved so that individuals are effectively supported within the community. Partners within the Alliance are key representatives from the Voluntary Sector, Midlands Partnership Foundation Trust and the Telford and Wrekin Mental Health Social Work Team. The Alliance meets twice weekly and brings voluntary and statutory sector service providers together to maximise outcomes for people discharged from hospital following an admission at A&E. This coordinated response, ensure a multi-agency, multi-disciplinary approach, rather than operating as separate entities.

In September 2021, Telford Mind alongside other partner agencies attended the Project 94 “Can you hear me” for World Suicide Prevention Day event at Southwater Telford. The event raised awareness around male suicide, recognising that 94 men a week take their own lives. There was a visual representation of this truly startling fact with 94 pairs of shoes displaying the number 94. The meaningful and inspirational event reached out to a lot of people and delivered a strong message of “it’s ok not to be ok” and to remind people that there is always someone to talk to.

Telford Mind Annual Report 2021-2022

Telford Mind recognised that we needed to do more to engage the Black Community to understand what the barriers were to engaging in current Mental Health support, whilst also gaining feedback on what future projects and services the Black Community felt would be beneficial. Therefore, in October 2021, the Calm Café hosted a Black History month event. The event focused on engagement and for this reason we had lived experience speakers, fun activities and food. The event was a great success and saw over 100 people attend and come together to find out what support is available.

In November 2021, the CEO and Operations Manager attended Telford and Wrekin’s full Council meeting for a cheque presentation from the Mayor’s Charity appeal.

We continue to show our commitment to the Armed Forces Community, and in January 20212 we launched our Veterans’ Café. The café is a partnership approach between Telford Mind and Telford and Wrekin council. The café is funded through the Armed Forces Covenant Trust. The launch of the Veterans’ café was promoted on BBC Midlands News, both on the radio and TV. The café has proved extremely popular and is becoming firmly established with new members attending. Telford Mind is honoured to be supporting and promoting conversations around mental health in the veteran community.

In March 2022, the Calm Café celebrated its second birthday by holding a market stall event where members of the community could come together to find out more about not only the calm café, but also other services that are available to support them. The calm cafes were originally funded for 16 weeks in 2020 and are still operating now. It was identified within the calm cafes that there was an increasing need to provide tailored support that focuses on that have mental health and substance misuse needs and who are regularly in crisis. Therefore, in February 2022, a Dual Diagnosis Café was launched in partnership with the Telford and Wrekin Mental Health Social Work Team, A Better Tomorrow and Branches TACT. The cafes operate twice a week on a referral only basis.

As in previous years, the CEO and Operations Manager have continued to positively promote Telford Mind and have ensured that positive working relationships have been maintained with key organisations within Telford and Wrekin, including the Crisis Team and the CMHT.

The CEO and Operations continue to sit on several Boards within Telford and Wrekin, including the mental health forum, chief officers’ group, Armed Forces Partnership Board, Suicide Action Prevention Group, Domestic Abuse Forum and the mental health alliance.

During this reporting period we increased our staffing levels, from 16 members of staff to 28 members of staff, this looks set to increase further next year.

It has been another extremely positive and successful year for Telford Mind as we continue to grow and remain a key part of the community.

Telford Mind Annual Report 2021-2022

Service Provision

During this reporting period, the areas of service provision at Telford Mind include the following areas:

One to One Listening Support

The one to one listening service is available during our normal opening hours and can be accessed on a self-referral or referral basis.

The service is available to individuals in emotional distress, struggling to cope or need somebody to talk to. There is always a trained member of staff on duty during our opening hours to offer one to one support.

The one-to-one service gives individuals the opportunity to explore their thoughts and feelings in a non-judgemental, confidential and safe environment.

The service can also offer support with problem solving and signposting to relevant agencies if required.

The service has been subsidised by donations and also received funding from NHS charities together.

Bereavement Support Officer

The Bereavement support service is funded by Public Health to support those that have been bereaved by Sudden and Unexplained deaths, including suicide.

The service provides appropriate support, information and signposting. The service is available on a self-referral basis and works closely with the local police and coroners' office.

The suicide bereavement service is available to families, friends and colleagues and anyone who feels affected by a suicide in Shropshire, Telford & Wrekin.

Helping Hands out of Hardship

The five-year project is funded by the National Lottery’s Help through Crisis Fund. Four network partners, Citizens Advice Telford, Telford Crisis Support, Stay and Telford Mind are working together to provide an integrated advice and support service to help vulnerable people out of hardship to a more secure and sustainable financial future.

Individuals can self-refer to the project, referrals are also taken from agencies. As part of the project Telford Mind provides outreach drop-in sessions in various Community Centres based in the South of Telford.

This service ceased in June 2021 and further funding was secured to deliver a new project following the success of this project.

Telford Mind Annual Report 2021-2022

Inpatient Support

The Inpatient Support project saw Telford Mind commissioned by Midlands Partnership Foundation (MPFT) under the winter pressure funding in April 2021.

This 12-month project sought to improve discharge support and step-down packages for mental health patients. Telford mind work alongside Telford & Wrekin local authorities, the voluntary care Sector, and other colleagues to reduce high bed occupancy levels at The Redwoods.

A Care Navigator and two Peer Support Workers provide support upon discharge and early community-based interventions to support people with their emotional health and wellbeing needs whilst integrating back into the community.

Care Leavers

The Care Leavers project is a 12-month project that seeks to ensure that the Care Leavers identified within Telford & Wrekin are effectively supported into Adult Community and Voluntary services. Flexible support is offered and can include evening and weekends.

Support Workers employed on this project will offer a ‘Calm Café’ on a fortnightly basis to provide an opportunity to meet the Care Leavers to build a relationship and trust.

The Cafés are complimented with the following support:

NEET project

The NEET project will provide support and mentoring for young people who are identified as not in education, employment or training, to build confidence and resilience.

This project will provide emotional health and wellbeing support to improve the overall mental health and wellbeing of NEET, EHCP and SEN Support. The Support Workers will do this by encouraging individuals to take control of their wellbeing and live happier, healthier lives. Using techniques such as Active listening skills, Solution-focused interventions, coping strategies, whilst providing support to increase Social Networks. The project aims to help the young people to make connections with the local community and voluntary sector services.

Calm Café

The Calm Cafes are delivered by Telford Mind and Telford and Wrekin Council with the support of local VCSE organisations. We provide support and safety to people experiencing

Telford Mind Annual Report 2021-2022

emotional/mental health crises. Calm Cafes are available for anyone 18 years and older who are finding themselves in a crisis or who are in need or support with their emotional/mental health to prevent a crisis.

The Calm Café is a partnership project between Telford Mind and Telford & Wrekin Council Mental Health Social Work Team. The two teams work together to give effective and timely support. We are also supported by A Better Tomorrow to provide tailored support within the Café setting.

The Calm Cafes are made up of Peer Support Workers and Mental Health Social Workers alongside other VCSE organisations.

Telford Mind employ Peer Support Workers who ensure the smooth running of the Café and who can provide support with things such as safety planning, coping mechanisms and management techniques.

Our calm cafes are available in the following locations:

Dual Diagnosis Café

The Dual Diagnosis Calm Café is a collaborative approach between Telford Mind, Telford & Wrekin Council Social Work Team, Telford After Care Team (TACT) and A Better Tomorrow (ABT). This recurrent funded project commenced in February 2022.

The Dual Diagnosis team:

The project will aim to build trust with those with a dual diagnosis who may benefit from attending the Calm Café to reduce the escalation of their Mental Health needs.

The team will provide mental health support before during and after the café to reduce escalation of mental health needs. This will include statutory work by the Social Worker.

Veterans Café

Telford and Wrekin Council and Telford Mind are working in partnership to provide support to veterans within Telford and Wrekin.

Anyone of us can be affected by mental health and that’s why it’s important to be able to provide a space for people to speak, break down the stigma associated with mental health and help people get the support they need.

Telford Mind Annual Report 2021-2022

The cafes enable people to meet with others who might have had similar experiences and understand the challenges that Armed Forces personnel face.

Stay Mindful

Stay Mindful is a partnership project between Telford Mind and Stay (a local housing and homelessness charity) This project is a National Lottery Community funded project available to Stay’s clients and offers counselling and one to one listening service.

Stay Mindful provides a safe, relaxed, and confidential space to start understanding and coming to terms with difficult life experiences.

Additional Roles Reimbursement Scheme (ARRS)

Telford Mind deliver a number of ARRS roles for three Primary Care Networks within Telford and Wrekin. Telford Mind are commissioned by the PCNs to be provided the following roles:

Social Prescribing is a service that is embedded within GP surgeries and aims to connect Patients to community services and activities that supports their health & wellbeing using a therapeutic approach. It can provide a confidential space to talk and explore issues that are negatively affecting physical, mental health and overall wellbeing, taking a things that 'Matter To You’ approach. Social Prescribing can offer practical, helpful, and non-judgmental support. A place to receive advice and guidance. Support to access services, support organisations and community groups. The service aims to improve hope for the future, social connection & independence.

The Care Navigator role commenced in July 2021 to enable people with complex, social needs and long-term conditions to stay independent, make informed choices and access services in the community and the NHS to achieve the best possible quality of life and independence.

Telford Mind Annual Report 2021-2022

This role has an emphasis on mental health, supporting people with their emotional health, physical and wellbeing needs.

A Health and Wellbeing Coach was implemented in October 2021 to work within the SET team. This role supports people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on ‘what matters to me’ approach.

The Health and Wellbeing coach supports the development of Patient’s knowledge, skills, confidence in managing their health and care, to improve their health outcomes and quality of life and support them in making changes in health-related behaviours.

This support uses coaching and motivation techniques through multiple sessions to identify the Patient’s needs and support them to set goals for themselves, as well as through providing access to interventions such as self-management education and peer support.

In November 2021, SET PCN commissioned Telford Mind to deliver Green Social Prescribing. This project support Patients to see the importance of physical and mental health whilst spending time in your local environment. We encourage active involvement and promote opportunities in the local community, exploring what facilities are available to engage in within the community.

Workplace Wellbeing

Telford Mind provides customised mental health support for employers and their employees within Telford and Wrekin. This can include tailored mental health training sessions, one to one listening support and mental health awareness promotional events. This support is offered both face to face and online.

This reporting period we have worked with organisations such as Capgemini, Ricoh and Epson.

Finances

Funding for the financial period April 2021 - March 2022 funding has been received from the following:

Telford Mind Annual Report 2021-2022

Last year we saw an increase in donations attributed to Covid 19 activities, this year we have seen donations to return pre-Covid 19 levels. Donations that are received continue to contribute towards service delivery, particularly our one-to-one listening service which is at the heart of what we do but is an unfunded service.

The day to day finances/accounting and payroll have moved from an external provider to in house. In the next financial year, this will see the payroll move to an external provider again.

Reserves

Telford Mind’s Board of Trustees agreed that the level of reserves that should be held are a minimum of three months’ expenditure.

Telford Mind hold £10,673.37 in reserve.

If the level of the reserves fund falls below the agreed level the trustees will review Telford Mind’s expenditure and look for opportunities to make savings. If this is not possible Telford Mind will add to its reserves, when the opportunity arises, until the agreed level of reserves is met.

Volunteers

Telford Mind continues to be supported by a team of passionate and dedicated volunteers. All volunteers are DBS checked to an enhanced level and have completed the Telford Mind mandatory induction training.

Chairperson’s Report 2021/2022

I am delighted to say that 2021/22 saw a continuation of growth in both activity, income and reputation. Although unrestricted fundraising fell, there was significant growth in project income from Telford & Wrekin Council, the Clinical Commissioning Group, Primary Care Networks and others. Turnover has increased from £395,110 in 2020-21 to £715,864 during 2021-22 – an increase of 81% year on year.

The Calm Café project has proved a huge success as has managing the Social Prescribing service for all but one Telford PCN. I am proud of what has been achieved through this multi-disciplinary approach and am confident that, going forward, we will continue to see PCNs engaging with us to ensure high quality Social Prescribing, mental health support and other related services.

Whilst we do not expect that level of growth to continue, I see no reason why 2022-23 will not maintain this higher level. In line with guidance from national Mind, from 1 April 2023, Telford

Telford Mind Annual Report 2021-2022

Mind will transition into a Charitable Incorporated Organisation. Other than a change of status, there will be no practical difference and service users can continue to expect the same high quality support they currently receive.

The number and scope of projects we are involved in continues to increase and broaden. The adaptability of the organisation is well recognised by outside bodies. Telford Mind is well on the way to becoming one of the ‘go-to’ organisations to get things done.

Whilst the senior management team remains stable, constant and a team to be incredibly proud of, we have not invested enough in ensuring our administration and internal support services have kept pace. All employees receive supervision support – a chance to offload once a month to a trusted professional – but in terms of bookkeeping, admin and the like I recognise that we have work to do to ensure this is fit for purpose.

A number of threats remain constant in our planning, not least of which is further financial cuts in the public sector. Against a backdrop of increasing need, this will prove challenging for our organisation. However, it is a challenge we will face alongside the council, the new Integrated Care Board and other bodies and will work with them to address in the best way possible given the resources available.

I want to pay tribute to Louise Heap, CEO, Gemma Coulman-Smith, Operations Manager, and Jennifer Caldecott, ARRS Manager for their diligence, commitment and hard work throughout the year. Without this leadership team – who very often go above and beyond their duties for staff and service users – I think it would be fair to say Telford Mind would not have the reputation as the ‘go-to’ mental health charity in Telford & Wrekin.

Clive Elliott Chair of Trustees March 2022

Telford Mind Annual Report 2021-2022 

REGISTERED CHARITY NUMBER: 516444

REPORT OF THE TRUSTEES AND

UNAUDITED FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2022

FOR

TELFORD MIND

Hollingsworth & Co Ltd
Coppice House
Halesfield 7
Telford
Shropshire
TF7 4NA

TELFORD MIND

CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022

Page
Report of the Trustees 1
Independent Examiner's Report 2
Statement of Financial Activities 3 to 4
Balance Sheet 5
Cash Flow Statement 6
Notes to the Cash Flow Statement 7
Notes to the Financial Statements 8 to 15
Detailed Statement of Financial Activities 16 to 17 
TELFORD MIND

REPORT OF THE TRUSTEES

FOR THE YEAR ENDED 31 MARCH 2022

Thetrusteespresenttheirreportwiththefinancialstatementsofthecharityfortheyear ended
31 March2022.Thetrusteeshaveadoptedtheprovisionsof AccountingandReportingby Charities:
StatementofRecommendedPracticeapplicabletocharitiespreparingtheiraccounts in
accordancewiththeFinancialReportingStandardapplicableintheUKandRepublicof Ireland
(FRS 102) (effective 1 January 2019).

STRUCTURE, GOVERNANCE AND MANAGEMENT Governing document

Thecharityiscontrolledbyitsgoverningdocument,adeedoftrustandconstitutes an
unincorporated charity.

REFERENCE AND ADMINISTRATIVE DETAILS

Registered Charity number
516444

Principal address

Court Street Medical Practice
Court Street
Madeley
Telford
Shropshire
TF7 5EE

Trustees

C B Elliott Trustee
R Coulman Trustee
Mrs R Preece
Mrs Z Davies
Mrs J Chaplin

Independent Examiner

Hollingsworth & Co Ltd
Coppice House
Halesfield 7
Telford
Shropshire
TF7 4NA

Bankers

Lloyds Bank PLC
25 Gresham Street
London
EC2V 7HN

Approved by order of the board of trustees on 1 February 2023 and signed on its behalf by:

C B Elliott - Trustee

Page 1

INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF
TELFORD MIND

Independent examiner's report to the trustees of Telford Mind

IreporttothecharitytrusteesonmyexaminationoftheaccountsofTelfordMind(theTrust)for the
year ended 31 March 2022.

Responsibilities and basis of report

AsthecharitytrusteesoftheTrustyouareresponsibleforthepreparationoftheaccounts in
accordance with the requirements of the Charities Act 2011 ('the Act').

IreportinrespectofmyexaminationoftheTrust'saccountscarriedoutunderSection145of the
ActandincarryingoutmyexaminationIhavefollowedallapplicableDirectionsgivenby the
Charity Commission under Section 145(5)(b) of the Act.

Independent examiner's statement

Sinceyourcharity'sgrossincomeexceeded£250,000yourexaminermustbeamemberofa listed
body.IcanconfirmthatIamqualifiedtoundertaketheexaminationbecauseIama registered
member of FCA which is one of the listed bodies.

Ihavecompletedmyexamination.Iconfirmthatnomaterialmattershavecometomy attention
in connection with the examination giving me cause to believe that in any material respect:

1. accounting records were not kept in respect of the Trust as required by Section 130 of the Act; or

2. the accounts do not accord with those records; or

3. the accounts do not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination. 

Ihavenoconcernsandhavecomeacrossnoothermattersinconnectionwiththeexamination to
whichattentionshouldbedrawninthisreportinordertoenableaproperunderstandingof the
accounts to be reached.

Mr J Hollingsworth
FCA
Hollingsworth & Co Ltd
Coppice House
Halesfield 7
Telford
Shropshire
TF7 4NA

1 February 2023

Page 2

TELFORD MIND

STATEMENT OF FINANCIAL ACTIVITIES

FOR THE YEAR ENDED 31 MARCH 2022

2022
Unrestricted
fund
Notes
£
INCOME AND ENDOWMENTS FROM
Donations and legacies
2
67,255
Charitable activities
4
Helping Hands
4,293
Listening Services / Work It Out
4,998
Stay Mindful
-
Calm Cafe
93,351
Mental Health Awareness
10,959
Social Prescribing
233,875
Counselling Income
14,615
Inpatient Discharge
85,429
NEETS Engagement
8,000
Homeless Outreach Service
65,000
Suicide Prevention Projects
20,359
Care Leavers Projects
52,724
CMH Transformation
25,000
IAPT Support
30,000
Investment income
3
6
Total
715,864
EXPENDITURE ON
Raising funds
5
216
Charitable activities
6
Helping Hands
9,572
Listening Services / Work It Out
29,119
Stay Mindful
9,460
Calm Cafe
43,353
Mental Health Awareness
10,995
Social Prescribing
227,596
Counselling Income
18,000
Inpatient Discharge
43,377
Homeless Outreach Service
10,814
Suicide Prevention Projects
17,144
Care Leavers Projects
1,521
Dual Diagnosis Cafe
1,441
Other
130,791
Total
553,399
NET INCOME
162,465
RECONCILIATION OF FUNDS
Total funds brought forward
146,009		 2021
Total
funds
£
169,522
19,382
-
29,791
63,000
11,435
94,127
7,843
-
-
-
-
-
-
-
10
395,110
216
14,042
48,536
16,289
28,824
7,009
99,821
3,958
-
-
-
-
-
79,153
297,848
97,262
48,747		 
The notes form part of these financial statements

Page 3

TELFORD MIND

STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2022

TOTAL FUNDS CARRIED FORWARD

2022
Unrestricted
fund
Notes
£
308,474		 2021
Total
funds
£
146,009 
The notes form part of these financial statements

Page 4

TELFORD MIND

BALANCE SHEET

31 MARCH 2022

2022
Unrestricted
fund
Notes
£
FIXED ASSETS
Tangible assets
11
11,489
CURRENT ASSETS
Debtors
12
186,883
Cash at bank
187,495
374,378
CREDITORS
Amounts falling due within one year
13
(77,393)
NET CURRENT ASSETS
296,985
TOTAL ASSETS LESS CURRENT LIABILITIES
308,474
NET ASSETS
308,474
FUNDS
14
Unrestricted funds
308,474
TOTAL FUNDS
308,474		 2021
Total
funds
£
10,342
3,035
173,232
176,267
(40,600)
135,667
146,009
146,009
146,009
146,009		 
ThefinancialstatementswereapprovedbytheBoardofTrusteesandauthorisedforissue on
1 February 2023 and were signed on its behalf by:

C B Elliott - Trustee

R Coulman - Trustee

The notes form part of these financial statements

Page 5

TELFORD MIND

CASH FLOW STATEMENT

FOR THE YEAR ENDED 31 MARCH 2022

Notes
Cash flows from operating activities
Cash generated from operations
1
Net cash provided by operating activities
Cash flows from investing activities
Purchase of tangible fixed assets
Interest received
Net cash used in investing activities
Change in cash and cash
equivalents in the reporting period
Cash and cash equivalents at the
beginning of the reporting period
Cash and cash equivalents at the
end of the reporting period		 2022
£
19,764
19,764
(5,507)
6
(5,501)
14,263
173,232
187,495		 2021
£
133,808
133,808
(10,139)
10
(10,129)
123,679
49,553
173,232		 
The notes form part of these financial statements

Page 6

TELFORD MIND

NOTES TO THE CASH FLOW STATEMENT

FOR THE YEAR ENDED 31 MARCH 2022

1. RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES

Net income for the reporting period (as per the Statement of
Financial Activities)
Adjustments for:
Depreciation charges
Interest received
(Increase)/decrease in debtors
Increase in creditors
Net cash provided by operations		 2022
£
162,465
4,360
(6)
(183,848)
36,793
19,764		 2021
£
97,262
2,486
(10)
8,644
25,426
133,808

2. ANALYSIS OF CHANGES IN NET FUNDS

At 1.4.21 Cash flow At 31.3.22
£ £ £
Net cash
Cash at bank 173,232 14,263 187,495
173,232 14,263 187,495
Total 173,232 14,263 187,495 
The notes form part of these financial statements

Page 7

TELFORD MIND

NOTES TO THE FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 MARCH 2022

1. ACCOUNTING POLICIES

Basis of preparing the financial statements

Thefinancialstatementsofthecharity,whichisapublicbenefitentityunderFRS102, have
beenpreparedinaccordancewiththeCharitiesSORP(FRS102)'Accountingand Reporting
byCharities:StatementofRecommendedPracticeapplicabletocharitiespreparing their
accountsinaccordancewiththeFinancialReportingStandardapplicableintheUK and
RepublicofIreland(FRS102)(effective1January2019)',FinancialReportingStandard 102
'TheFinancialReportingStandardapplicableintheUKandRepublicofIreland'and the
CharitiesAct2011.Thefinancialstatementshavebeenpreparedunderthehistorical cost
convention.

Income

AllincomeisrecognisedintheStatementofFinancialActivitiesoncethecharity has
entitlementtothefunds,itisprobablethattheincomewillbereceivedandtheamount can
be measured reliably.

Expenditure

Liabilitiesarerecognisedasexpenditureassoonasthereisalegalorconstructive obligation
committingthecharitytothatexpenditure,itisprobablethatatransferof economic
benefitswillberequiredinsettlementandtheamountoftheobligationcanbe measured
reliably.Expenditureisaccountedforonanaccrualsbasisandhasbeenclassified under
headingsthataggregateallcostrelatedtothecategory.Wherecostscannotbe directly
attributedtoparticularheadingstheyhavebeenallocatedtoactivitiesonabasis consistent
with the use of resources.

Tangible fixed assets

Depreciationisprovidedatthefollowingannualratesinordertowriteoffeachassetover its
estimated useful life.

Computer equipment- 33% on cost

Taxation

The charity is exempt from tax on its charitable activities.

Fund accounting

Unrestrictedfundscanbeusedinaccordancewiththecharitableobjectivesat the
discretion of the trustees.

Restrictedfundscanonlybeusedforparticularrestrictedpurposeswithintheobjectsof the
charity.Restrictionsarisewhenspecifiedbythedonororwhenfundsareraisedfor particular
restricted purposes.

Furtherexplanationofthenatureandpurposeofeachfundisincludedinthenotesto the
financial statements.

Hire purchase and leasing commitments

RentalspaidunderoperatingleasesarechargedtotheStatementofFinancialActivities on
a straight line basis over the period of the lease.

Pension costs and other post-retirement benefits

Thecharityoperatesadefinedcontributionpensionscheme.Contributionspayableto the
charity'spensionschemearechargedtotheStatementofFinancialActivitiesinthe period
to which they relate.

continued...

Page 8

TELFORD MIND

NOTES TO THE FINANCIAL STATEMENTS - continued

FOR THE YEAR ENDED 31 MARCH 2022

2.
DONATIONS AND LEGACIES
Donations
Grants
Grants received, included in the above, are as follows:
Other grants
3.
INVESTMENT INCOME
Deposit account interest
4.
INCOME FROM CHARITABLE ACTIVITIES
Activity
Activity income
Helping Hands
Activity income
Listening Services / Work It Out
Activity income
Stay Mindful
Activity income
Calm Cafe
Activity income
Mental Health Awareness
Activity income
Social Prescribing
Activity income
Counselling Income
Activity income
Inpatient Discharge
Activity income
NEETS Engagement
Activity income
Homeless Outreach Service
Activity income
Suicide Prevention Projects
Activity income
Care Leavers Projects
Activity income
CMH Transformation
Activity income
IAPT Support		 
continued...

Page 9

TELFORD MIND

NOTES TO THE FINANCIAL STATEMENTS - continued

FOR THE YEAR ENDED 31 MARCH 2022

5. RAISING FUNDS

Raising donations and legacies

Subscriptions
CHARITABLE ACTIVITIES COSTS
Direct
Costs
£
Helping Hands
-
Listening Services / Work It Out
-
Stay Mindful
-
Calm Cafe
14,949
Mental Health Awareness
3,780
Social Prescribing
12,802
Counselling Income
18,000
Inpatient Discharge
680
Homeless Outreach Service
-
Suicide Prevention Projects
-
Care Leavers Projects
-
Dual Diagnosis Cafe
-
50,211
SUPPORT COSTS
Management
£
Other resources expended
100,420
Helping Hands
9,572
Listening Services / Work It Out
29,119
Stay Mindful
9,460
Calm Cafe
28,404
Mental Health Awareness
7,215
Social Prescribing
214,794
Inpatient Discharge
42,697
Homeless Outreach Service
10,814
Suicide Prevention Projects
17,144
Care Leavers Projects
1,521
Dual Diagnosis Cafe
1,441
472,601		 2022
2021
£
£
216
216
Support
costs (see
note 7)
Totals
£
£
9,572
9,572
29,119
29,119
9,460
9,460
28,404
43,353
7,215
10,995
214,794
227,596
-
18,000
42,697
43,377
10,814
10,814
17,144
17,144
1,521
1,521
1,441
1,441
372,181
422,392
Information
Finance
technology
£
£
129
11,294
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
129
11,294		 
6.CHARITABLE ACTIVITIES COSTS

7.SUPPORT COSTS

continued...

Page 10

TELFORD MIND

NOTES TO THE FINANCIAL STATEMENTS - continued

FOR THE YEAR ENDED 31 MARCH 2022

7. SUPPORT COSTS - continued

SUPPORT COSTS - continued
Other resources expended
Helping Hands
Listening Services / Work It Out
Stay Mindful
Calm Cafe
Mental Health Awareness
Social Prescribing
Inpatient Discharge
Homeless Outreach Service
Suicide Prevention Projects
Care Leavers Projects
Dual Diagnosis Cafe		 Governance
Other
costs
£
£
3,493
11,095
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
3,493
11,095		 Totals
£
126,431
9,572
29,119
9,460
28,404
7,215
214,794
42,697
10,814
17,144
1,521
1,441
498,612

8. TRUSTEES' REMUNERATION AND BENEFITS

Therewerenotrustees'remunerationorotherbenefitsfortheyearended31March2022 nor
for the year ended 31 March 2021.

Trustees' expenses

Therewerenotrustees'expensespaidfortheyearended31March2022norforthe year
ended 31 March 2021.

9. STAFF COSTS

Wages and salaries
Other pension costs		 2022
£
495,682
9,852
505,534		 2021
£
269,521
6,084
275,605 
The average monthly number of employees during the year was as follows:
Charity management
Calm Cafe
Helping Hands
Listening Service & Work It Out
Social Prescribing
Stay Mindful
Workplace Wellbeing
Suicide Bereavement
Impatient Discharge
Other		 2022
2
5
1
4
18
2
1
1
3
4
41		 2021
2
5
1
5
8
2
1
-
-
-
24 
continued...

Page 11

TELFORD MIND

NOTES TO THE FINANCIAL STATEMENTS - continued

FOR THE YEAR ENDED 31 MARCH 2022

9. STAFF COSTS - continued

No employees received emoluments in excess of £60,000.

10. COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES

Unrestricted
fund
£
INCOME AND ENDOWMENTS FROM
Donations and legacies 169,522
Charitable activities
Helping Hands 19,382
Stay Mindful 29,791
Calm Cafe 63,000
Mental Health Awareness 11,435
Social Prescribing 94,127
Counselling Income 7,843
Investment income 10
Total 395,110
EXPENDITURE ON
Raising funds 216
Charitable activities
Helping Hands 14,042
Listening Services / Work It Out 48,536
Stay Mindful 16,289
Calm Cafe 28,824
Mental Health Awareness 7,009
Social Prescribing 99,821
Counselling Income 3,958
Other 79,153
Total 297,848
NET INCOME 97,262
RECONCILIATION OF FUNDS
Total funds brought forward 48,747
TOTAL FUNDS CARRIED FORWARD 146,009 
continued...

Page 12

TELFORD MIND

NOTES TO THE FINANCIAL STATEMENTS - continued

FOR THE YEAR ENDED 31 MARCH 2022

11. TANGIBLE FIXED ASSETS

COST
At 1 April 2021
Additions
At 31 March 2022
DEPRECIATION
At 1 April 2021
Charge for year
At 31 March 2022
NET BOOK VALUE
At 31 March 2022
At 31 March 2021
12.
DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
Trade debtors
13.
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
Trade creditors
Taxation and social security
Other creditors
14.
MOVEMENT IN FUNDS
Unrestricted funds
General fund
TOTAL FUNDS		 Computer
equipment
£
12,828
5,507
18,335
2,486
4,360
6,846
11,489
10,342
2022
2021
£
£
186,883
3,035
2022
2021
£
£
12,061
8,245
48,973
24,327
16,359
8,028
77,393
40,600
Net
movement
At
At 1.4.21
in funds
31.3.22
£
£
£
146,009
162,465
308,474
146,009
162,465
308,474		 
continued...

Page 13

TELFORD MIND

NOTES TO THE FINANCIAL STATEMENTS - continued

FOR THE YEAR ENDED 31 MARCH 2022

14. MOVEMENT IN FUNDS - continued

Net movement in funds, included in the above are as follows:
Unrestricted funds
General fund
TOTAL FUNDS		 Incoming
Resources
Movement
resources
expended
in funds
£
£
£
715,864
(553,399)
162,465
715,864
(553,399)
162,465

Comparatives for movement in funds

Net
movement At
At 1.4.20 in funds 31.3.21
£ £ £
Unrestricted funds
General fund 48,747 97,262 146,009
TOTAL FUNDS 48,747 97,262 146,009 
Comparative net movement in funds, included in the above are as follows:
Unrestricted funds
General fund
TOTAL FUNDS		 Incoming
Resources
Movement
resources
expended
in funds
£
£
£
395,110
(297,848)
97,262
395,110
(297,848)
97,262		 
A current year 12 months and prior year 12 months combined position is as follows:
Unrestricted funds
General fund
TOTAL FUNDS		 Net
movement
At 1.4.20
in funds
£
£
48,747
259,727
48,747
259,727		 At
31.3.22
£
308,474
308,474 
continued...

Page 14

TELFORD MIND

NOTES TO THE FINANCIAL STATEMENTS - continued

FOR THE YEAR ENDED 31 MARCH 2022

14. MOVEMENT IN FUNDS - continued

Acurrentyear12monthsandprioryear12monthscombinednetmovementin funds,
included in the above are as follows:
Incoming Resources Movement
resources expended in funds
£ £ £
Unrestricted funds
General fund 1,110,974 (851,247) 259,727
TOTAL FUNDS 1,110,974 (851,247) 259,727

15. RELATED PARTY DISCLOSURES

There were no related party transactions for the year ended 31 March 2022.

Page 15

TELFORD MIND

DETAILED STATEMENT OF FINANCIAL ACTIVITIES
FOR THE YEAR ENDED 31 MARCH 2022
INCOME AND ENDOWMENTS
Donations and legacies
Donations
Grants
Investment income
Deposit account interest
Charitable activities
Activity income
Total incoming resources
EXPENDITURE
Raising donations and legacies
Subscriptions
Charitable activities
Wages
Rent and rates
Sundries
Other
Computer equipment
Support costs
Management
Staff salaries
Staff pensions
Insurance
Training
Finance
Bank charges
Information technology
Telephone
Computer software costs		 2022
£
29,255
38,000
67,255
6
648,603
715,864
216
35,262
14,949
-
50,211
4,360
460,420
9,852
1,447
882
472,601
129
4,476
6,818
11,294		 2021
£
82,176
87,346
169,522
10
225,578
395,110
216
3,958
3,022
4,377
11,357
2,486
265,563
6,084
1,654
430
273,731
120
-
1,938
1,938 
This page does not form part of the statutory financial statements

Page 16

TELFORD MIND
DETAILED STATEMENT OF FINANCIAL ACTIVITIES
FOR THE YEAR ENDED 31 MARCH 2022
Information technology
Other
Photocopier rental
Postage and stationery
Governance costs
Accountancy and professional
Total resources expended
Net income		 2022
£
2,325
1,168
3,493
11,095
553,399
162,465		 2021
£
1,723
1,067
2,790
5,210
297,848
97,262 
This page does not form part of the statutory financial statements

Page 17

TELFORD MIND

ANNUAL REPORT

01[st] April 2021 – 31[st] March 2022

Telford Mind Annual Report 2021-2022

Telford Mind Annual Report 2021 - 2022

Welcome to our Annual Report for 1[st] April 2021 – 31[st] March 2022

Mission Statement

Telford Mind is an independent voluntary organisation that is affiliated to National Mind. It exists to promote and support better mental health in Telford and Wrekin and surrounding areas.

Telford Mind works to promote recovery, aiming to provide high quality services for people who are experiencing mental health issues and / or emotional distress. It also offers support to people undertaking caring roles.

Telford Mind works to promote independence and inclusion. It challenges stigma. It promotes self-confidence, self-reliance, and designs and delivers appropriate services and activities through service user participation in development and governance.

We are committed to Quality and hold the Mind Quality Mark (MQM). The MQM is a robust quality assurance framework and sets out the required baseline of best practice and legal compliance in all areas of a local Mind’s governance and activities.

We promote wellbeing.

Aims and Objectives

Our Aims are to:

Telford Mind Annual Report 2021-2022

To achieve these aims we will carry out the following objectives:

In all our work we promote autonomy, equality, knowledge, participation and respect.

Organisational Structure

The Board of Trustees meet once a month along with the Chief Executive Officer to review performance and to monitor and authorise activity and expenditure.

Members of Telford Mind elect Trustees annually.

The day-to-day management is delegated to the Chief Executive Officer, Louise Heap, who reports directly to the Board of Trustees.

Gemma Coulman-Smith is the appointed Operations Manager.

The Chief Executive oversees operational performance and service development and is supported by a small team of staff and volunteers.

Board of Trustees

Name Election Date Resignation Date Sue Harris Chairperson 05 November 2013 18 January 2022 Robert Coulman Trustee 03 February 2018 Clive Elliott Trustee 20 November 2018 Rachel Preece Trustee 10 March 2020 Zoe Davies Trustee 10 March 2020 Jane Chaplin Trustee 01 July 2019

Resignation Date

Telford Mind Annual Report 2021-2022

• Trustee Recruitment

Trustees are elected and appointed at our Annual General Meeting. Trustees may also be coopted by the Board throughout the year.

Overview

Telford Mind has been established for over thirty years and provides a wide range of invaluable services for people with mental health issues within Telford and Wrekin. The services we provide has increased significantly and ranges from listening support, calm cafes and social prescribing.

Telford Mind continues to go from strength to strength, with an increase in the number of services we deliver, our staffing numbers and during this reporting period we have seen the introduction of the following new services:

Demand for our services remains to be high, we continue to regularly deal with service users in crisis and we continue to see an increase into our services from Statutory services. We attribute this to our strengthen links and partnerships with many statutory agencies.

From the 01[st] April 2021 – 31[st] March 2022, we have seen a total of 1890 new service users.

This figure does not include those who are already accessing our service/services. Many of these new service users will also access more than on of our services/projects.

Telford Mind Annual Report 2021-2022

With the increased demand on services and staff, regular clinical supervision (every 4-6 weeks) continues to be provided for all staff, including management.

Staff development has been a key priority and after consultation with individual staff members, it was agreed that we would hold our first away day. The away day gave the opportunity for all staff members to come together as one team and to talk about their thoughts and vision for Telford Mind. The feedback from the session was utilised to make organisational changes and considerations for the strategic development of Telford Mind.

We have a small team of volunteers that continue to support our work and going forward we will have a focus on volunteering recruitment and opportunities.

All staff and volunteers now have access to a comprehensive online training portal that they are required to complete. This training ensures that all staff and volunteers have a high level of training to enable them to carry out their roles effectively. Mandatory training must be refreshed every twelve months. Many staff members have also completed additional training, such as ASIST, SPEAK, PREVENT and Domestic Abuse training.

Telford Mind continues to maintain, develop and create partnerships and are firmly established within Telford and Wrekin. Through the dedication of the team and strong partnership working, we are now the go to mental health charity in Telford.

The CEO and Operations Manager have continued to work with Lloyds Bank Foundation through their Enhance programme and were allocated a Consultant to provide peer support and business support. During the consultancy support, the following areas were explored using the Organisational Mapping Tool:

Mission &
Strategy		 Service
Planning		 Monitoring &
Learning		 Partnerships Communications Governance
Financial
Management		 Fundraising Administration Human
Resources		 Organisational
Culture		 Executive
Leadership

The mapping tool and the consultancy support has given the organisation the opportunity to analyse and identify areas of strength and those requiring improvement. This support has been invaluable and has enabled us to reflect on our organisation and to consider and identify our current and future development priorities.

Telford Mind Annual Report 2021-2022

Achievements, Performance and Progression

During this reporting period there has been many achievements and areas of progression for Telford Mind.

This reporting period has seen the introduction of five new services:

During December 2020 the local system was given the opportunity to bid for funds to support timely mental health discharges and prevent admission / readmission. The local voluntary sector was approached and submitted a range of proposals to support the agenda. Following confirmation that the bids were successful, the Council Commissioner and Team Leader for mental health met with the providers to explore how the services would be implemented to prevent duplication and to maximise the outcomes of the funding. This discussion resulted in the development of a proposal called the Mental Health Alliance. The Alliance is based on the experience that Council and Telford Mind have of delivering the Calm Café. A joint approach to delivering support at place which combines the skills and connections of the voluntary and statutory sector. The proposal was presented to MPFT (the commissioners of the funds) and subsequent discussions took place to develop the proposal further. In April 2021, the Telford and Wrekin Mental Health Alliance was formed with key partners to ensure that the most appropriate community services are involved so that individuals are effectively supported within the community. Partners within the Alliance are key representatives from the Voluntary Sector, Midlands Partnership Foundation Trust and the Telford and Wrekin Mental Health Social Work Team. The Alliance meets twice weekly and brings voluntary and statutory sector service providers together to maximise outcomes for people discharged from hospital following an admission at A&E. This coordinated response, ensure a multi-agency, multi-disciplinary approach, rather than operating as separate entities.

In September 2021, Telford Mind alongside other partner agencies attended the Project 94 “Can you hear me” for World Suicide Prevention Day event at Southwater Telford. The event raised awareness around male suicide, recognising that 94 men a week take their own lives. There was a visual representation of this truly startling fact with 94 pairs of shoes displaying the number 94. The meaningful and inspirational event reached out to a lot of people and delivered a strong message of “it’s ok not to be ok” and to remind people that there is always someone to talk to.

Telford Mind Annual Report 2021-2022

Telford Mind recognised that we needed to do more to engage the Black Community to understand what the barriers were to engaging in current Mental Health support, whilst also gaining feedback on what future projects and services the Black Community felt would be beneficial. Therefore, in October 2021, the Calm Café hosted a Black History month event. The event focused on engagement and for this reason we had lived experience speakers, fun activities and food. The event was a great success and saw over 100 people attend and come together to find out what support is available.

In November 2021, the CEO and Operations Manager attended Telford and Wrekin’s full Council meeting for a cheque presentation from the Mayor’s Charity appeal.

We continue to show our commitment to the Armed Forces Community, and in January 20212 we launched our Veterans’ Café. The café is a partnership approach between Telford Mind and Telford and Wrekin council. The café is funded through the Armed Forces Covenant Trust. The launch of the Veterans’ café was promoted on BBC Midlands News, both on the radio and TV. The café has proved extremely popular and is becoming firmly established with new members attending. Telford Mind is honoured to be supporting and promoting conversations around mental health in the veteran community.

In March 2022, the Calm Café celebrated its second birthday by holding a market stall event where members of the community could come together to find out more about not only the calm café, but also other services that are available to support them. The calm cafes were originally funded for 16 weeks in 2020 and are still operating now. It was identified within the calm cafes that there was an increasing need to provide tailored support that focuses on that have mental health and substance misuse needs and who are regularly in crisis. Therefore, in February 2022, a Dual Diagnosis Café was launched in partnership with the Telford and Wrekin Mental Health Social Work Team, A Better Tomorrow and Branches TACT. The cafes operate twice a week on a referral only basis.

As in previous years, the CEO and Operations Manager have continued to positively promote Telford Mind and have ensured that positive working relationships have been maintained with key organisations within Telford and Wrekin, including the Crisis Team and the CMHT.

The CEO and Operations continue to sit on several Boards within Telford and Wrekin, including the mental health forum, chief officers’ group, Armed Forces Partnership Board, Suicide Action Prevention Group, Domestic Abuse Forum and the mental health alliance.

During this reporting period we increased our staffing levels, from 16 members of staff to 28 members of staff, this looks set to increase further next year.

It has been another extremely positive and successful year for Telford Mind as we continue to grow and remain a key part of the community.

Telford Mind Annual Report 2021-2022

Service Provision

During this reporting period, the areas of service provision at Telford Mind include the following areas:

One to One Listening Support

The one to one listening service is available during our normal opening hours and can be accessed on a self-referral or referral basis.

The service is available to individuals in emotional distress, struggling to cope or need somebody to talk to. There is always a trained member of staff on duty during our opening hours to offer one to one support.

The one-to-one service gives individuals the opportunity to explore their thoughts and feelings in a non-judgemental, confidential and safe environment.

The service can also offer support with problem solving and signposting to relevant agencies if required.

The service has been subsidised by donations and also received funding from NHS charities together.

Bereavement Support Officer

The Bereavement support service is funded by Public Health to support those that have been bereaved by Sudden and Unexplained deaths, including suicide.

The service provides appropriate support, information and signposting. The service is available on a self-referral basis and works closely with the local police and coroners' office.

The suicide bereavement service is available to families, friends and colleagues and anyone who feels affected by a suicide in Shropshire, Telford & Wrekin.

Helping Hands out of Hardship

The five-year project is funded by the National Lottery’s Help through Crisis Fund. Four network partners, Citizens Advice Telford, Telford Crisis Support, Stay and Telford Mind are working together to provide an integrated advice and support service to help vulnerable people out of hardship to a more secure and sustainable financial future.

Individuals can self-refer to the project, referrals are also taken from agencies. As part of the project Telford Mind provides outreach drop-in sessions in various Community Centres based in the South of Telford.

This service ceased in June 2021 and further funding was secured to deliver a new project following the success of this project.

Telford Mind Annual Report 2021-2022

Inpatient Support

The Inpatient Support project saw Telford Mind commissioned by Midlands Partnership Foundation (MPFT) under the winter pressure funding in April 2021.

This 12-month project sought to improve discharge support and step-down packages for mental health patients. Telford mind work alongside Telford & Wrekin local authorities, the voluntary care Sector, and other colleagues to reduce high bed occupancy levels at The Redwoods.

A Care Navigator and two Peer Support Workers provide support upon discharge and early community-based interventions to support people with their emotional health and wellbeing needs whilst integrating back into the community.

Care Leavers

The Care Leavers project is a 12-month project that seeks to ensure that the Care Leavers identified within Telford & Wrekin are effectively supported into Adult Community and Voluntary services. Flexible support is offered and can include evening and weekends.

Support Workers employed on this project will offer a ‘Calm Café’ on a fortnightly basis to provide an opportunity to meet the Care Leavers to build a relationship and trust.

The Cafés are complimented with the following support:

NEET project

The NEET project will provide support and mentoring for young people who are identified as not in education, employment or training, to build confidence and resilience.

This project will provide emotional health and wellbeing support to improve the overall mental health and wellbeing of NEET, EHCP and SEN Support. The Support Workers will do this by encouraging individuals to take control of their wellbeing and live happier, healthier lives. Using techniques such as Active listening skills, Solution-focused interventions, coping strategies, whilst providing support to increase Social Networks. The project aims to help the young people to make connections with the local community and voluntary sector services.

Calm Café

The Calm Cafes are delivered by Telford Mind and Telford and Wrekin Council with the support of local VCSE organisations. We provide support and safety to people experiencing

Telford Mind Annual Report 2021-2022

emotional/mental health crises. Calm Cafes are available for anyone 18 years and older who are finding themselves in a crisis or who are in need or support with their emotional/mental health to prevent a crisis.

The Calm Café is a partnership project between Telford Mind and Telford & Wrekin Council Mental Health Social Work Team. The two teams work together to give effective and timely support. We are also supported by A Better Tomorrow to provide tailored support within the Café setting.

The Calm Cafes are made up of Peer Support Workers and Mental Health Social Workers alongside other VCSE organisations.

Telford Mind employ Peer Support Workers who ensure the smooth running of the Café and who can provide support with things such as safety planning, coping mechanisms and management techniques.

Our calm cafes are available in the following locations:

Dual Diagnosis Café

The Dual Diagnosis Calm Café is a collaborative approach between Telford Mind, Telford & Wrekin Council Social Work Team, Telford After Care Team (TACT) and A Better Tomorrow (ABT). This recurrent funded project commenced in February 2022.

The Dual Diagnosis team:

The project will aim to build trust with those with a dual diagnosis who may benefit from attending the Calm Café to reduce the escalation of their Mental Health needs.

The team will provide mental health support before during and after the café to reduce escalation of mental health needs. This will include statutory work by the Social Worker.

Veterans Café

Telford and Wrekin Council and Telford Mind are working in partnership to provide support to veterans within Telford and Wrekin.

Anyone of us can be affected by mental health and that’s why it’s important to be able to provide a space for people to speak, break down the stigma associated with mental health and help people get the support they need.

Telford Mind Annual Report 2021-2022

The cafes enable people to meet with others who might have had similar experiences and understand the challenges that Armed Forces personnel face.

Stay Mindful

Stay Mindful is a partnership project between Telford Mind and Stay (a local housing and homelessness charity) This project is a National Lottery Community funded project available to Stay’s clients and offers counselling and one to one listening service.

Stay Mindful provides a safe, relaxed, and confidential space to start understanding and coming to terms with difficult life experiences.

Additional Roles Reimbursement Scheme (ARRS)

Telford Mind deliver a number of ARRS roles for three Primary Care Networks within Telford and Wrekin. Telford Mind are commissioned by the PCNs to be provided the following roles:

Social Prescribing is a service that is embedded within GP surgeries and aims to connect Patients to community services and activities that supports their health & wellbeing using a therapeutic approach. It can provide a confidential space to talk and explore issues that are negatively affecting physical, mental health and overall wellbeing, taking a things that 'Matter To You’ approach. Social Prescribing can offer practical, helpful, and non-judgmental support. A place to receive advice and guidance. Support to access services, support organisations and community groups. The service aims to improve hope for the future, social connection & independence.

The Care Navigator role commenced in July 2021 to enable people with complex, social needs and long-term conditions to stay independent, make informed choices and access services in the community and the NHS to achieve the best possible quality of life and independence.

Telford Mind Annual Report 2021-2022

This role has an emphasis on mental health, supporting people with their emotional health, physical and wellbeing needs.

A Health and Wellbeing Coach was implemented in October 2021 to work within the SET team. This role supports people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on ‘what matters to me’ approach.

The Health and Wellbeing coach supports the development of Patient’s knowledge, skills, confidence in managing their health and care, to improve their health outcomes and quality of life and support them in making changes in health-related behaviours.

This support uses coaching and motivation techniques through multiple sessions to identify the Patient’s needs and support them to set goals for themselves, as well as through providing access to interventions such as self-management education and peer support.

In November 2021, SET PCN commissioned Telford Mind to deliver Green Social Prescribing. This project support Patients to see the importance of physical and mental health whilst spending time in your local environment. We encourage active involvement and promote opportunities in the local community, exploring what facilities are available to engage in within the community.

Workplace Wellbeing

Telford Mind provides customised mental health support for employers and their employees within Telford and Wrekin. This can include tailored mental health training sessions, one to one listening support and mental health awareness promotional events. This support is offered both face to face and online.

This reporting period we have worked with organisations such as Capgemini, Ricoh and Epson.

Finances

Funding for the financial period April 2021 - March 2022 funding has been received from the following:

Telford Mind Annual Report 2021-2022

Last year we saw an increase in donations attributed to Covid 19 activities, this year we have seen donations to return pre-Covid 19 levels. Donations that are received continue to contribute towards service delivery, particularly our one-to-one listening service which is at the heart of what we do but is an unfunded service.

The day to day finances/accounting and payroll have moved from an external provider to in house. In the next financial year, this will see the payroll move to an external provider again.

Reserves

Telford Mind’s Board of Trustees agreed that the level of reserves that should be held are a minimum of three months’ expenditure.

Telford Mind hold £10,673.37 in reserve.

If the level of the reserves fund falls below the agreed level the trustees will review Telford Mind’s expenditure and look for opportunities to make savings. If this is not possible Telford Mind will add to its reserves, when the opportunity arises, until the agreed level of reserves is met.

Volunteers

Telford Mind continues to be supported by a team of passionate and dedicated volunteers. All volunteers are DBS checked to an enhanced level and have completed the Telford Mind mandatory induction training.

Chairperson’s Report 2021/2022

I am delighted to say that 2021/22 saw a continuation of growth in both activity, income and reputation. Although unrestricted fundraising fell, there was significant growth in project income from Telford & Wrekin Council, the Clinical Commissioning Group, Primary Care Networks and others. Turnover has increased from £395,110 in 2020-21 to £715,864 during 2021-22 – an increase of 81% year on year.

The Calm Café project has proved a huge success as has managing the Social Prescribing service for all but one Telford PCN. I am proud of what has been achieved through this multi-disciplinary approach and am confident that, going forward, we will continue to see PCNs engaging with us to ensure high quality Social Prescribing, mental health support and other related services.

Whilst we do not expect that level of growth to continue, I see no reason why 2022-23 will not maintain this higher level. In line with guidance from national Mind, from 1 April 2023, Telford

Telford Mind Annual Report 2021-2022

Mind will transition into a Charitable Incorporated Organisation. Other than a change of status, there will be no practical difference and service users can continue to expect the same high quality support they currently receive.

The number and scope of projects we are involved in continues to increase and broaden. The adaptability of the organisation is well recognised by outside bodies. Telford Mind is well on the way to becoming one of the ‘go-to’ organisations to get things done.

Whilst the senior management team remains stable, constant and a team to be incredibly proud of, we have not invested enough in ensuring our administration and internal support services have kept pace. All employees receive supervision support – a chance to offload once a month to a trusted professional – but in terms of bookkeeping, admin and the like I recognise that we have work to do to ensure this is fit for purpose.

A number of threats remain constant in our planning, not least of which is further financial cuts in the public sector. Against a backdrop of increasing need, this will prove challenging for our organisation. However, it is a challenge we will face alongside the council, the new Integrated Care Board and other bodies and will work with them to address in the best way possible given the resources available.

I want to pay tribute to Louise Heap, CEO, Gemma Coulman-Smith, Operations Manager, and Jennifer Caldecott, ARRS Manager for their diligence, commitment and hard work throughout the year. Without this leadership team – who very often go above and beyond their duties for staff and service users – I think it would be fair to say Telford Mind would not have the reputation as the ‘go-to’ mental health charity in Telford & Wrekin.

Clive Elliott Chair of Trustees March 2022

Telford Mind Annual Report 2021-2022