Company Number No: 01820495
Registered Charity No: 515866
WATERWORKS MUSEUM- HEREFORD
(A Company Limited by Guaranteo not havlng a share capital
REPORT OF THE TRUSTEES AND
UNAUDITED ACCOUNTS FOR THE
FINANCIAL YEAR ENDED 31 DECEMBER 2023
Trustee Approved Tuesday 9 July 2024
•ADBVM4CI•
18J0912024
COMPANIES HOUSE
A29
#111
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Contents
Pages
Title Page
Contents
Introductlon
The Museum's Charitable Purpose
Status Of The Museum
The Museum's Collection
How the Museum is Funded
How the Museum is Governed and Operated
How The Museum Manages Risks
The Museum's Key Policles and Documents
Financial Reserves Policy
Risk Management Policy
Other Key Policies
Access
Collection
o Health & Safely
Other Policies
C Trustees, Report for the Flnanclal Year ènded 310ecember 2023
C1 Chair's Introduction
C2 Engineering
C3 Health, Safety, Welfare and Training of Volunteers
C4 Visitor Centre (including Café, Reception and Shop)
C5 Visitor Experience
C6 Collection an.d Archives
9.18
C7 Education. Research and Communlty Engagement
C8 Accreditation Mentors Report
C9 Regulation and Compliance
D Statement of Trustees, Responslbllltles
19
E Flnanclal Report for the Flnanclal Year ended 31 December 2023
Statement of Financial Activities - Income and Expenditure Account
Independent Examiner's Report
Statement of Financial Activities
Balance Sheet
Notes to the Unaudiled Accounts
Income and Expenditure Account
20-28
Page 2 of 28

TRUSTEES, REPORT for the FINANCIAL YEAR ENDED 31 DECEMBER 2023
A. INTRODUCTION
The Trustees of the Waterworks Museum - Hereford, five of whom are also Directors for the purposes
of the Companies Act 2006, present their annual report wilh the accounts of the charity for the flnanclal
year ended 31 December 2023. The Trustees have adopted the provisions of the Accounting and
Reporting by Charities-. Statement of Recommended Practice applicable to charities preparing their
accounts in accordance with the Financial Reporting Standard applicable in the UK and Republlc of
Ireland (FRS 102).
WateNorks Museum- Hereford is a company limited by guarantee (number 01820495) and a registered
charity (number $15866). The registered office is Broomy Hlll, Hereford HR4 OLJ.
Established in 1974, the charity is operated as an independent working museum and industrial
archaeology preservation society concerned primarily, but not exclusively, with the story of the supply
of water for public consumption from the mid-victorian era to the close of the 20th century. Based in a
Grade Il. listed building, the Museum is home to the UK'S oldest in-silu working triple expansion steam
engine and it has on8 of the widest ranges of working pumping engines in the UK. These are interpreted
by a combination of displays. historic artefacts and ephemera related to potable water.
THE MUSEUM'S CHARITABLE PURPOSE
"to encourage and promote public education and interesf in th8 preserv81ion. display and running
for the public benefit waterworks engines, pumps, boilers and other equipment and relics of
historical or general and for other charitable purposes connected with the study of water supply
undertaking"
Our vision is to thrive and grow as a specialist museum, focussed on the history of water supplies for
public beneflt, and be a prominent Herefordshire visitor attraction. The Museum aspires to bring the
Industrial herltage to life through the working engines. pumps. bollers and other artefacts it looks after.
We will achieve our vision by being recognised as..
1. A working museum wholly governed, managed and operated by volunteers.
2. Custodians of an interesting and informative collection of engines and artefacts sited in
Hereford's Grade Il. listed authentic Victorian waterworks.
3. A valued resource that can support learning and education (physically & remotely).
We will drive our vision forward by following our VALUE
Safe frlendl & welcomln
environment for visitors, volunte,ers & users of the Museum, its collection and facilities
Trusted and valued
to manage the Museum effectively by our volunteers, members. benefactors & partners
Stron
erTo
ether
playing an active role in Ihe communities we operate In
The Museum's collections are used in an education programme, mainly. but not exclusively, for primary
school children, using curriculum-led materials designed and delivered by experienced leachers from
the educational sector. Tours of the Museum are available, led by knowledgeable volunteers and the
Museum prides itself in offering an enjoyable experience to visitors including those who may need some
form of assistsnce.
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STATUS OF THE MUSEUM
The Museum has Full Accreditation status underthe Accreditalion Scheme administered by Arts Council
England which sets nationally agreed standards for museums in the UK (registration number RD783).
The Museum achieved ilhe successful outcorrie of Full Accreditation on 23 Novemb'er 2023 for afurther
fNe years.
THE MUSEUM'S COLLECTION
The collection comprises over 5,000 individual items. These are owned by the Museum, except for less
than 30 Item5 which are'on long-term loan. The collectlons are housed on a single site in the VIGlorian
water pumping station that served the City of Hereford for 120 years, the Tangye House (one floor of
Leominster's Victorian pumping station. which was moved to the Museum in 1992). the Rotherwas
Engine House (built in 2007 to display artefacts saved from dereliction from a World War11 bunker and
houses a permanent exhibition devoted to Hereford in World War11), or in the Museum's archive room
or stores.
The collections comprlse artefacls and archlves that illustrate the collection. treatment, and supply of
water since 1856. but also more broadly over the past two Ihousand years. On the Museum site, with
the exception of animal power, there are examples of all types of motive power for water pumping
includlng the UK'S oldest in-situ working triple expansion steam engine,
Visitors to the Waterworks Museum can see historic beam. steam, gas, oil, dSesel and combustion
engines, many of which are among the last working examples of their kind. The collection primarily
relates to drinking water supply in Herefordshire, the Marches and Wales, but also includes items from
other parts ofthe UK to represent the development of drinking water supply, which were othe￿Ise likely
to be irretrievably lost. In addition, building on its collection of hol-air engines, the Waterworks Museum
has gained a reputation as a repository of knowledge for these early devices Ihal produced mechanical
work from heat and were essential for raising water for drinking and irrigation.
The Trustees have determined that future expansion of the collection will be directed towards Completing
aspects of the Museum's historic story. They would like to expand the collection covering the mid to late
Victorian period and the early years of the twentieth century - the iransitional phase of technological
development be￿een beam engines and rotative steam engines, and water industry instrumentation
for the latter half of Ihe twentieth century. Also. to protect the industrial heritage and knowledge of
developmenls in drinking water supply and associated technologies that might olherwise be lost. This
includes engines, pumps and associated devlces and technologies used in educational estsblishmenls
in the past for training apprentice water engineers.
Each year the Museum receives both general and technical enquiries about the Museum's collection or
from people seeking advice. These are received from within the UK and overseas. Trustees encourage
visits to and from other museums lo learn from the skills and experience of Museum Volunteers, who
possess often scarce expertise in the restoration, operation and maintenance of steam, hot air. gas. and
internal combustion engines.
HOWTNE MUSEUM IS FUNDED
The Waterworks Museum receives no public funding. It is independently funded by admission fees,
grant award5 and membership subscriptions, but would not be able to operate at the level that it does
without the continued support it receives from principal benefactors.. The Southall Trust and Dbvr
Cymru Welsh Water.'Further detail of this is provided in the financial statements, which are presented
later in this report.
Page 4 of 28

HOWTHE MUSEUM IS GOVERNED AND OPERATED
The Museum has no paid staff and is wholly governed, managed and operated by Volunteers. The
governing body is the Council of Management, the members of which are charity trustees. The day-to-
day management of the Museum is delegated to a smaller group of Trustees who are elected annually
to serve as Directors, and who collectively oversee the activities of the Museum's Volunteers. The
Council of Management is appointed by and is accountable to the Members of the Museum. of which
there are currently around 120. The position ofTrustee is a non-remunerated role. although outof pocket
expenses are reimbursed at cost.
The Directors at the date of this report are..
Jill Phillips 181
Chair of Trustees and Governance Director
Mike Harries (•)
Financial Director and Honorary Treasurer
Fred Snelgrove lal Collections Manager
Vacant
Operations Director (Neil Atkins until May 2024)
Chief Engineer
Development Director {Kevln Burrows until October 2023)
141 Denotes served as a Director throughout the financial year ended 310ecember 2023.
Mike Gloverlo)
Vacant
There a're currently 17 Trustees at the date of this report., four Directors shown above and the other
Museum Trustees are listed below..
Paul Allen
Neil Atkins
Kevin Burrows
Diane Cammidge
Adrian Eyre
Carole Franklln
Richard Glasspoole
Peter Heaton
Michelle Impanni (Dwr Cymru Welsh Water Representative)
Liam Kirkham
Slan Lawler (resigning at AGM 2024)
Keith Munn
Graham Prosser
Jill Phillips was appointed a Director on 10th March 2022 and Director of Governance and Chair of
Trustees on 16th May 2022.
On 23 May 2023, Brian Nelson resigned as a Trustee, having been a long serving member of the
Council of Management.
On 23 May 2023, Michelle Impanni was appointed as the Dwr Cymru Welsh Water representative
replacing Vicky Martin who had stepped down in March 2023 and Michael Aitken was appointed as a
Trustee.
At the Annual General Meeting held on 18 July 2023, Kathy Burrows and Richard Curtis did not stand
for re-election.
On 19 September 2023. Kevin Burrows resigned as a Director but continued as a Trustee.
On 19 September 2023, Carole Franklin became a Trustee.
Consideration of suitable Trustee candidates to strengihen the Council of Management will continue.
Richard Curtis remained Company Secretary from December 2022 through to December 2023.
The TFUStees made the following annual appointments, which have been renewed for the financial
year January to December 2023:
Accreditalion Mentor:
Katherine Andrew
59 The Common. Abberley, Worcestershire WR6 6AY
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Independent Examlner:
Edward Richards, Thorne & Co
1 St Mary's Street, ROSs￿n-wYe, Herefordshire HR9 5HT
HSBC Bank plc
35 High Town. Hereford HR12AQ
' Lambe Corner
36137 Bridge Street, Hereford HR4 9DJ
Bankers:
Sollcltors:
In 2023, the Coiincil of Management mel on four occasions.. on 14 March, 23 May,19 September and 9
December 2023. The'Annu81 General Meeting was héld on'18 July 2023.
The updated Forward Plan 2022-2025 was approved by the Trustees on 22 September 2022. This
document has been reviewed by Directors every quarler during the year with updates presented lo the
Trustee meeting each second quarter in the year.
HOW THE MUSEUM MANAGES ITS RISKS
The main business as usual risks managed by the Council of Management are typical of any small.
independently funded and wholly volunteer run charity. They principally speak to the..
al sustainability of the resources available to the Museum. both financial (operational budget and
grant funding for projects) and non-financial (the succession, time. capacity and skills and
experlence of the Volunleers, Trustees and Dlrectors who operate the Museum)
b) health. safaty and wellbeing of everyone who visits the sile including Volunteers, the general
public especially relating lo the safeguarding of children and vulnerable adults. users of the
Museum's services, contractors, traders and exhibitors
c) need to keep up to dale with changing UK laws. regulations 8nd standards of good practice
expected of an accredited museum.
A statement of risk assessment arising 85 a result of the Coronavirus Pandemic was publicly available
on the Museum website from March 2020 until summer 2022 when all pandemic reslrictions were
removed by the Government.
Following the occurrence of the 'omicron' variant of Coronavirus, the decision was taken by the Oireciors
to extend the period of closure from 2021 into the first quarter of 2022. This has enabled volunteers to
complete safety work and essential maintenance on the collection of engines and pumps which it had
not been possible to complete during the Coronavirus lockdown. Visitors returned to the Museum in
March 2022.
In May 2023, an Access Audit'was undertaken. This audit, carried out by Direct Access, was able to
take place following a successful funding application Ihrough West Midlands Museum Development
(WMMD). This was necessary to lake account of changes due to the refurbishment of the museum and
to update the Access Audil carried out in March 2020 which couldn't be fully utilised due to the COVID
19 lockdown measures. The May 2023 Audit has resulted in a detailed Action Plan to help mitigate the
risks and issues identified. The resulting outcomes will improve accessibility across the four aspects of
Digital. Environmental, Social and Physical access needs of visitors and volunteefs.
The Trustees remain constantly aware of the challenge of managing its risks without the support of paid
and professionally qualified museum staff.
Page6of28'

B. THE MUSEUM'S KEY POLICIES AND DOCUMENTS
Key policies and documents are reviewed by Trustees as part of a rolling programme and in line with
an agreed governan￿ schedule approved by Trustees. Further details can be found below.
FINANCIAL RESERVES POLICY
The Trustees are required to hold general reserves at a level to provide the Museum wrth adequate
financial stability and the means for it to meet its charitable purposes for the foreseeable future. In
normal circumstances the Trustees require that general reserves be maintained at a level equivalent
to not less than 15 months basic operational expenditure. The Trustees have set the reserves policy at
this level having regard to the Museum's regular funding streams and nature of its operations (i.e. that
the Museum is operated and governed solely by Volunteers and is open to the public on a limiled
number of days each year as a visitor attraction which constrains the ability of the Museum to expand
or grow new income streams). The Trustees regularly review the level of general reserves that are
required to ensure that.they'are adequate to fulfil the Museum's continuing obligations and formally
approve the General Reserves Policy on an.annual basis.
RISK MANAGEMENT POLICY
The Trustees are responsible for ensuring that the Museum has a clear stralegy. that it remains true to
its vision, and that it complies with all necessary rules and legal obligation5. They also ensure that the
Museum has the policies, controls and other documents that minimise the risks thal the charity may
encounter. The Trustees:
Continuously review the risks the charity may face
Establish systems and controls to miligate the risks identlfied
Implement policies and procedures designed to minimise any potential impact on the charity
should a risk mater ialise
Key risks and risk mitigation in 2023124 have been previously described in the earlier section on 'Risk
Management..
OTHER KEY POLICIES
ACCESS.. The Access Policy sets out how people can see, use or access the museum site and
collection. The Museum welcomes all sections of the community and seeks to be an inviting place to
visit regardless of education, income, residence, or personal circumstances and wants everyone to
enjoy independent use of the Museum's facilities.
COLLECTION: The Collection Policy relates to the artefacts, records and buildings in the Museum's
care which together are known as the 'Museums Collections,. It sets out key principles and
encompasses the development, care & conservation and documentation of the Museum's Collections.
This Policy is supported by, and forms part of. the o)ierall Collection Framework which comprises key
procedures. standardised forms and guidance along with a Priority Salvage List.
Training volunteers on Collections Management is a key component in the Museum's overall tr8lning
programme.
HEALTH & SAFETY: The Health & Safety Policy Statement sets out the framework by which the
Museum will protect the general safety and wellbeing of all visitors and volunteers. The following
specialist policieslkey documents support this Policy Statement.
Risk Assessment of Threats
Emergency Planning Handlx)ok
Priority Salvage List & first aid steps for damaged objects
Asbestos Management Policy
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Electrical Safety Policy
Volunteer Training Programme - Action Plan Updated by Directors 6 monthly
SAFEGUARDING: The Safeguarding Policy defines how the Museum operates to safeguard children.
young people and vulnerable persons. It also sels oul the Museum's Code of Conduct for its members.
All Trustees, Directors, Designated Officers and Volunteers are rnembefs of the Museum,
EQUALITY, INCLUSION & DIVERSITY: The Equality, Inclusion and Diversity Policy explains how the
Museum is'èommitted to'eliminatihg all form5 of discrimination, victimisation and harassment, and to
promoting equality of opportunity.
ENVIRONMENTAL SUSTAINABILITY: The Environmental Sustainability Policy covers the natural.
built, economic and social environment of. the Museum and the policy expresses three key aspects of
the work of the Museum:
. Serving our people.. Volunteers, visitors and users of the Museum's facilities.
Securing our Collection,. Choice and care of engines & other artefactslrecords
Sense of Place.. Recognising the sense of place created by the Museum for water supplies at all
levels - local, regional, national and global.
PRIVACY OF PERSONAL INFORMATION: The Privacy of Personal Information Policy states the
Trustee's commitment to protecting an individuals, privacy and sets out the standards you can expect
the Museum to maintain when we requesl or hold personal information about you.
Page 8 of 28

TRUSTEES. REPORT for the FINANCIAL YEAR ENDED 31 DECEMBER 2023
Chalr's Introductlon
Having reflected on 2023 my overarching view is that it was a year of consolidation that finished with a
stronger outlook than anticipated.
Without a doubt, the whole volunteer team started 2023 positively and with renewed vigour for the
forthcoming opening season. Additional volunteers were recruited with a wide range of skills and
experiences. This has supported our growing visitor centre services including archives. data analytics.
soci81 media and administration needs while the additional engineers has led to a more flexible, creative
and forward looking team. My thanks go to all the active volunteers who have shown such commitment
to the museum during 2023.
At the start of the year the Museum Directors and Trustees were acutely aware that the financial reports
of December 2021- December 2022 showed a deficil and Ihat financial sustainability was a key strategic
factor. Looking back there were two main reasons for this deficit. Firstly, on-costs for completing the
refurblshment of the museum were carrled through as additional costs above the grant received from
Herefordshire due lo COVID19. This was essential spending to achieve the objective of re-opening the
museum on a more commercial basis and to enhance the visitor experience. Secondly. the Sisson
Engine Set project had been delayed since 2019 and there was a drive to have the display operational
for the start of the 2023 season which resulted in extra expenditure. However, as a result of close
monltorlng of monthly reporting of expenditure and income, the Directors acted to ensure that the
operational income streams achieved a surplus at the end of December 2023.
As part of the strategic drive lo increase revenue, the Ioc81 market was studied and the Trustee's
reviewed and agreed an Increase in admission prices wilh effect from January 2023. A detailed
consultation with members about membership optlons was also carried out rèsulting in the introduction
of a student membership, reduced rates for aclive volunteers and a new membership option for a
combined membership with guest option wilh is 8lready proving to be successful.
During 2023. it became apparent that funding opportunities were becoming highly competillve and
criteria based. The Directors have been actively exploring and submitting applications for a range of
funding streams to support the museum's needs and growth. We are pleased to report that we were
successful in receiving three funding bids..
Environmental grant to improve the habitat environmenl of the site {WWDC partnership)
Digital equipment for reception and archives teams (WWDC Community grants)
Capitsl grant for contactless donation point (Heritage Compass Scheme)
In addition, having gained full accreditation, the museum is currently applying for two major funding
opportunities:
Unlocking Collections to use technology to increase visitor access to the collection., This is an
Arts Council England funding stream.
Granl for the urgent renovation of the 50. Boiler Chimn8y. This is a Museum Estate and
Development Funding initiative with, in partnership funding from AIA.
Strategically, re-accreditation was a significanl exercise for the completion window which was between
December2022 and June 2023. Fora specialist museum ofour size run wholly by volunteers, it required
a huge 'ask' of both time and skills along with an essential and important mindset to demonstrate we
had achieved the criteria set out in the three sections, Organisational Health, Managing Collections and
Users & their Experiences and the nine Standards underlying these areas. This time around, 8 small
yet vitally effective Digital Working Group was set up lo address the Standards. ably led by Bob Higgie
and all Standards overseen by myself as Chair. Diane Cammidge became the key administrator for the
process and was a massive support to the Directors.
Page 9 of 28

Preparing for the process included a Trustee Accreditation Away Day held in January 2023. This
ensured that Trustee members had knowledge and understanding of the process as one of the key
objectives was to re-introduce, following the disrupiion caused by COV1019. a scheduled rolling
programme of policy and key documents review and approvals, thereby making sure all policies were
relevant and up-to-date before the submission. Other areas included updating the museum's workforce
chart, its marketing plan and a focus was placed on refreshing the museum website. The process was
helped by the production of three mind maps, one for each of the Accreditation areas (Organisational
Health, Managing Collections and Users & their Experiences) detailing the key changes and
developments at the museum since the last accreditation submission.
By March 2023, Diane and I had the unenviable task of learning how to use the on-line submission
system as well as pulling together the wealth of material needed to provide responses lo the various
sections of the Standards as well as uploading nearly 50 attachments to complete the submission!
Achieved early. some three weeks before the deadline, the team were delighted to have only a handfijl
of minor corrections given to amend the submission by the assessor. This was then taken to moderation
and a final panel confirmalion process by Arts Council England {ACE). Full accreditation was granted in
November 2023. Museum Accreditation is the benchmark for a well-wn museum and the award shows
a museum is being properly managed and governed, is looking after and managing their collections
appropriately and it means people can actually access collections and stories seeing the items that
matter to them and knowing thal future generations will be able to do the same.
From the museum's perspeclive. it will open up funding and new partnershlp opportunities, boost our
reputation and hopefully help in winning further funding streams. giving confidence to donors and other
supporters. As our Accreditation Mentor, Kate Andrew. states in her report, the relurn was so well
received that the Arts Council England requested the museum be featured as a case study for other
museums and cultural groups to see how the process was approached and completed.
The 2022 2025 Forward Plan is pivotal in structuring the completion of both strategic and operational
objectives. This is done a5 a quarterly review by Directors and half yearly by Trustees. Good progress
has been made in all four areas and this is an encouraging sign for the future success and stability of
the museum.
Operation8lly, the museum has seen a healthy increase In visitor numbers on open days with 500 more
visitors in 2023 compared to 2022. This is an important growth along with the additional spend per
person seen in both the cafe and retail sales. The cafe leam have been particularly busy with Iheir cakes
and light lunches proving to be very popular and this is becoming a consistent income generalor for the
museum.
More groups are booking tailored made times al the museum within our window of Open days and
Tuesdays. For many open Sundays, particularly for school holidays, we aim to have a theme for the day
where possible. In May 2023 the museum became a nalional venue for BABA 81acksmith weekend and
this is now going to be an bi-annual event with the next one due in 2025.
Waterwords, our in-house publication for members and interested parties, continues to be held in
esteem by many who cannot attend the museum in person. Our thanks go to Richard Curtis for his
unstinting efforts over the years on research papers and as edilor of Waterwords. Richard Curtis has
now passed his Editor role onto Eddie Covenlry. Eddie collated and edited a spring edition followed by
a special edition for the Blacksmith Weekend in May enlitled'forge-in" 2023, along with an Autumn 2023
publication.
I would also like to place on record my thanks to Kathy Burrows for the work she continues to do on so
many topics, marketing, advertising and promotion of the museum using the various media channels,
her work on volunteer recruitment, the quick responses to support the accreditation activity and so much
more. Her calm manner. sensible advice and saying just Ihe right thing at the right lime is valued by
myself and other volunteers.
The 2023 Annual General Meeting held in July was altended not only by current active volunteers but
also past volunteerslmembers. It was a typical summer day - rain. This prevented the outdoor BBQ
.Page 10 of 28

running but all enjoyed the hot dogs and burgers in the comfort of the Visitor Centre! This will be the
format for the 2024 AGM with our fingers crossed for a hopeful splash of sunshine.
As we approach the 50th..anniversary,,y,ear. of..the museurn. I find it humbling to be the Chair at this
mileslone time. To see the museum thriving- full of the sounds ofschool children, volunteers and visitors
talking and engines running on Tuesday opening days and with even more activity on a Sunday opening,
gives me a sense of pride and inspirgtion to keep ihe museum a great plgce for, everyone to enjoy. It
astounds me that we have the same two benefactors supporting the museum throughout this 50.year
period and long may.tit continue. We have an excellent Primary School Èrogramme, funded by Dwr
Cymru Welsh Water but so well tsught by.the teachèr, Ruth Morris who always greets everyone with a
cheerful smile. Alongside this is the strength of the volunteer team. knowing that.the museum is still run
by volunteers since its vision in the 1970's is quite a record that should be applauded and celebrated.
So finally, if you have time available,and live nearby please consider joining our volunteer team you
would be most welcome and, rriay l ask that.you visil:the museum to enjoy the full range of engines,
pumps and artefactsion display and in Ihat way, you will be thanking,the team that prepare the
Waterworks Museum - Hereford to be o'pen lo the public on open days and steam days come rain or
shine.
Jlll Phllllps - Chalr of the Trustees and Governance Dlrector
C2 Englneerlng Report
Projects
The Sisson Engine display made its debut on 26 March 2023. This has been a project carried
across several years, delayed by the closures during COVID19. As well as the Sisson Engines,
volunteers have worked on the Brockhampton Set display. Both ofthese exhibits will be formally opened
and will feature in the museum's 501h Anniversary celebrations in 2024. The completion of Ihese
displays has relied on the ingenuity, problem solving and creative skills of the volunteers who not only
restored the machinery'but also built the housing from scratch, often recycling materials from around
the museum.
sit•work
Phase 3 of the refurbished Visitor Centre was finally completed with the removal of the glass in the
Southall Gallery. This provides an all-round view of the displays and a much more tactile feel to thls
area.
In May 2023, the museum applied for funding from the regional Museum Development Group for a new
access audlt through the Open All Doors schem8. Although an access audit had been completed in
2020, this pre-dated the refurbished work that had been taking place and as It Is recommended that a
new access audit is'completed every three years the Directors felt it was important to renew the audit
and work from a more up to date position. As a result of this, an aclion plan has been devised and much
of the recommendations have been incorporated into the 2023 winter maintenance schedule running
from November and through the closure during January and February 2024.
Paving slabs have been placed around the Massington display area with fencing and a gateway added
to provide a much easier circular access around the Victorian building. A second hand ramp has been
frtted to one set of the doors exiting the Southall Gallery along with a ramp from recycled metal work in
Bay 6 to replace the steps helping to improve accessibility.
Balfour Beatty employees volunteered their skills for two days, free of charge to the museum in
September. This included work to improve the car park entrance with additional stonework, remov31 of
tree stump and making a hole to allow a concrete stand to be made for the Water Park, to set out the
Archimedes Screw and Waler Wheel display. The water supply to the workshopl mess has been
diverted to allow further work during the winter closure to the old Victorian water main and for the
pipework to be replaced.
Environment
Fencing has been built to hide the oil catch tanks outside Bay 3 and three outside lights have been fitted
on the north wall of the museum to improve the lighting, ready for the winter period.
Page 11 of 28

As p.art of the Environmental Grant Project Objectives with VVWDC, completion of groundwork and soil
preparation during summer 2023 and subsequent planting of bare root saplings has provided a hedge
line around the southern boundary of the site. This included saplings of Common Beech, Hornbeam and
Cherry with spiral guards for protection. Tree planting in the Heritage Water Park included two Crab
Apple trees. In the Phillipa Southall Water Garden, the pond was overhauled to include a new liner and
restoration of the sides of the pond to allow amphibian movement in and out of the pond. A new pond
pump was installed and this uses water obtsined from rainfall from the museum building roofs, stored in
tankslwater butts (kindly donated to the museum) and then transferred across the site to the pond.
In addition, a tree safely survey was carried oul and subsequent work on trees that were identified as
requiring removal or pruning was carried out. A tree felling application was submitted to Herefordshire
County Council during December 2023 with work completed in February 2024. There is some remaining
funding available to carry out a habitat baseline assessment in the summer of 2024.
Mlke Glover Chlef Englneer
C3- HEALTH, SAFETY, WELFARE AND TRAINING OF VOLUNTEERS
There were no reportable safety incidents In 2023,
During the summer 2023, work was carried out to remove the trip hazard caused by the old rail sidings
and uneven surface around the outside area of the workshop. Accessibility in this area has been
slgnificantly irnproved for volunteers & visitors with additional level paving slabs laid down and by
changing the far exit point of the Southall Gallery to an outside ramp rather than external steps.
During the winter months. substanllal work has taken place across the museum wilh maintenance of
engines and other artefacts carried out. along with repairs undertaken and intemal re-painting of some
floors & walls of the buildings.
Many of the outcomes support the action points raised in the latest Access Audit for example, there is
now a clear accessible route from the Soulhall Gallery to Ihe new outside display areas, Smprovemenls
to the uneven surface around the outside of the workshop as well as a ramp installed into the Triple
Steam engine bay where previously there were steps.
The volunteer mess was well utilised and was in full service throughout 2023. The welfare of volunteers
is an important consideration for the museum and the mess provides a facility away from the general
public which the volunteers can use for themselves,
New volunteers undertook inductlon, the Volunteer Handbook has been updaled and with the full season
ofopening. a focus on training and safety of volunteers has been paramount wilh safeguarding briefings.
training on the use of ladders and four volunteers being trained as First Responders.
New CCTV across the three main buildings has improved security and Ihls is monitored at reception as
well as remote access being available.
Volunteers (including Directors and Trustees) have benefitted from a range of on-line and external
training courses organised and funded through West Midlands Museum Development (WMMDI and
Heritage Compass. The most significant being for the Accreditation process and included an Access
Audit of the Museum in May 2023 and subsequent action plans. Other topics covered included aspects
of governance, finance, fund raising. IT and marketing. Jill Phillips and Stan Lawler presented at the
West Midlands Museum Development Conference held at Ironbridge in October 2023. This was on the
theme of Youth Trustees and fthe Museum Communily and was a very successful opportunity to
showcase the Waterworks Museum. Jill Phillips successfully had an article on this subject printed in the
Association of Independent Museums, members magazine.
Page 12 of 28

C4
Operatlonal Report
Vlsltor Centre and Cafe
The café team. and visitor centre reception team have been very successful in maintaining an
exceptionally high level of customer service and support throughout 2023.
The cafe team is enthusiastic and continues to demonstrate their baking and food preparation skills, as
well as producing a very successful menu throughout the .year. The visitor centre reception volunteers
and slewards have worked hard fo provide a high degree of customer servick 'and support to ensure
visitors receive the very best museuni experience.
The museum welcomed visitors every Tuesday throughout 'April to September this year, and also
opened tts doors for three 'working' days and eight 'Steam,' days over the summer weekends..
The European Group undertook a Rally in April, with a,timed route from Swansea to,Hereford. They
arranged to use the museum as a main assembly and display stop which coincided with our working
day on Sunday 23rd April. The group comprised 25 vehicles of all makes, each wlth a driver and
navlgator.
On Sunday 14th May the Kingston & Hereford Historic and Vintage Car Club displayed 17 cars on the
forecourt during our Steam Day. Twenty five members of the group attended, all keen to preserve the
importance of their vehicles and showcase them against the museum building backdrop.
A "sleepoverf. took place inside the museum on Saturday 20th May Involving a local group of very
excited 8eavers led by their Leaders, Steve and Emily Goss - who are also museum volunteersl The
Beaver Pack spent their time in the museum engaglng in a variety of activities for thelr 'Badge Awards,
and experiencing a night together as a camping group.
On Saturday 15th July. the Singer Motor Club hired the Museum and Visitor Centre as the base for their
annual function for their members. During the event the museum hosted 21 cars and 40 members.
Volunteers, Derek Duffett and Keith Munn, gave a talk to our guests about the history of the Waterworks
Museum and Its collection of artef8Cts. After a superb lunch provided by the café volunteers, guests
were split into small groups for a guided tour around the museum by stewards Kelth, Derek, Mike
Harries, Mike Glover and Neil Atkins.
In September, the museum was represented and had a stall at the first Herefordshire History Day held
at the Town Hall in Hereford. The visitor turnout was high and feedback was very encouraging. A similar
event is being planned for 2024.
Sunday 24th September- whal a busy day in Steam! It involved the Stirling Engin8s Society where its
members presented a hands-on engineered experience for members of the public. They showcased
their exciting working models, engaged visitors with the 'science' and wonder of their functioning
engines. All 19 exhibiting members felt that the day was very worthwhile allowing them to directly engage
with the public. With the museum fully in Steam, volunteers were immersed in presenting the collection
and talking to visitors'throughout the day.- The Morris Car Club,, with 21 attending members, displayed
12 Classic Morris Motors, cars and one vintage lorry whilst enthusiastically captivating visitors and
volunteers alike. The group welcomed the opportunity to display their classic vehicles and thanked the
museum for such a well organised and stewarded day with a special mention to the café team for their
excellent menu and service on the day. The Stirling'Engines Society is proposing to return on Sunday
29th September 2024.
Tuesday 8th October saw the Limitless Travel Group visit the museum with a group of 26 diverse
accessibility adults accompanied by Iheir support team. They engaged in a full day visit of the museum
which included a tour and short talk on the history and establishment of the Waterworks Museum led by
Keith Munn. Limitless Travel have already booked three guided visits to take place in 2024.
Tuesday 7th November 2023 and a.visit by the Chideock Discussion Group {Over 65.sl on a full one-
day vistt. with a focus on the'history of the museum and its collection and in particular the Hereford in
WW2 Exhibition. A keynote to the day was a presentation by Angela Williams, a member of the
Page 13 of 28

'Rotherwas Together. Group. highlighting the role of the Canary Girl's and their role in the Rotherwas
Munitions Factory. The day was very successful with praise from our visitors for the organisation. content
and the service given to their members and the excellent menu provided across the day.
Nell Atkins - Director of Operations
C5 - VISITOR EXPERIENCE
Vi5itor.feedback to the reopening'of the'museum and its new facilities.has been excellent and the pro
rata number of visitors received was significantly,'higher than visitor. numbers for 2022,, sel as a new
baseline of visitor numbers against which future performance can be monitored since Covld19.
The current strategy,and pattern'of open-days means that the total number of visitors the Museum
receives each year are not expected to return to pre-pandemic levels. Trustees are aware that new
operational income streams are necessary to overcome this fall. 8olh the cafe and shop sal¢s have a
baseline for monitoring visitor expenditure. The widening. range of group bookings prior lo visits has
become an encouraging grovAh area for the museum volunteers. This is being developed through
focused calendar planning and communications.
Visitors are now greeted by a new team of front of house volunteers (reception, café staff and visitor
stewards) who are dedicated to helping them enjoy their time al the Waterworks Museum. The overall
vlsilor experience has also been enhanced by steadily improving the way in which the working machines
and interactive displays at the Museum are presented and by working with third parties (for example,
exhibitors, entertainers, providers of arts & craft displays and owners of steam engine and vintage
vehicles) to provide an all-round interactive experience that can be equally enjoyed by heritage
enthusiasts and family groups. This approach will continue lo be developed in 2024.
C6 - COLLECTION and ARCHIVES
There were 87 items that were added to the Museum collection during 2023. This included a collection
of books relating to WWII including some War Monlhly & War Illustrated booklets. It also included a
collection of Welsh Waler Annual Reports from 1974 to 2000,and various documentslpaperwork
including publicity booklets and leaflets distributed by the Museum during 1974 - mid 1980.
Below is a snapshot of the activities that have taken place during the year..
A revlsed Collections Policy using the Arts Council England templale has been produced and
approved by the Trustees supportin9 the Museum's Accreditation submission.
A conditions check on artefacts on display has taken place. An initial meeting on the findings has
been held with Directors which highlighted that due lo volunteer changes there is a need to know
which volunteers are looking after which areas of the museum, understanding any gaps and
identifying new volunteers who could support the work needed to care and preserve these exhibits:
This activity has been started and will continue in 2024.
A project to record and photograph the tools and other artefacts within the historic 'Old Workshop,
will continue inlo 2024. The detailed record will have a description oflhe Item and a link to the image
to support the catalogue listing and help future stock take activity.
Two new cabinets in the Rotherwas Room now contain a selection of WWII related items from the
archives and information cards to go with the exhibils will be produced over time.
Work on bringing the Waterwords Index up to dale has continued with the years 2015 to 2019
completed so'far.
Scanning of stored archive material will continue into 2024. These images suitably referenced are
being held in a useable format and will be linked to the new digital database in due course where
the long term aim is to make the Collection more accessible.
Page 14 of 28

Finally, we are delighted to report that three key artefacts on display (Beam Engine. Overshot
Waterwheel and a'Dynamo) and on long term loan are being transferred to the Museum's ownership
following approval by.,AtrJgue.ddfa.CymrLL(prev,iously known a?. the Nqtional Museum of Wales)..
C7 Educatlonal Vlslts,
The Primary'Education Prograthme has engaged with over 330 primary pupils across the summer and
winter school terms during 2023.. Eight.,Lower Sixth Form'science, pupils from the Cathedral School
Science'Department visited the museum as part of their in-school, science project relating lo the First
Law of Thermodynamics. Twenty one Apprentices from NMITE Hereford visited the museum to engage
and place the use ol Engineering Language in a workinglhistoric context as part of their energy
module. We have also welcomed home schooled pupil groups plus a Primary KS1 pupil group to
the museum as part of a social learning experience.
Prima
School Visits December 2022 - December 2023..
Almele
eco club
Ashfield Park x 4
Brookfield x 2
Gorsle
Goffs
Home school
rou
Kin
Solomon
Lucton x 3
Mordiford x 2
Orleton x 2
St Thomas Cantilu
Westfield S
ecial school
Cleobu
Mortimer
Lord Scudamore x 3
Riverside x 3
CLU PV
Jlll Phllllps Chalr
19 June 2024
Page 15 of 28

C8- ACCREDITATION MENTOR'S REPORT YEAR ENDED 31 DECEMBER 2023
Kate Andrew Msc FMA ACR
Alongside starting to operate °normally" again using the much-improved arrangement of visitor
facilities and visitor numbers returning to pre-pandemic levels, the museum has made two significant
achievements.
Accredltatlon
In normal times, museum accreditation has to be re-applied for every five years. Due to both a
revision of the national museum accreditation standard in 2018 and the impact of the Covid pandemlc,
the timetable for museums to be invited to re-apply for accreditation slipped considerably.
P.rior to Covid. we had anticipated an,invitation date in November 2019. with a deadline for submission
of April 2020. After confirmation that Accreditation was to be extended until April 2022. the museum
flnally received its Invitatlon to re.apply In the spring of 2023 and was due to submit in the late autumn
of 2023.
The standard has become progressively more all-encompassing and complex since it was first rolled
out nationally in the mid 1990's and although the previous standard was tiered, for small volunteer run
museums it was becomlng onerous. The 2019 revision reviewed and consolidated requirements,
there are now bands of what is expected. based on organisation type, size of collections, turnover and
visltor numbers. The standard is now something that volunteer run museums such as The
Waterworks Museum can hope to achieve and maintain.
With good work completed for the previous return and a clear forward plan agreed by Trustees in
2022. the main thrust of work anticipated was to ensure policies gnd procedures aligned with the new
standard and lo ensur8 that the documentallon backlog that had built up over Covid, was addressed.
This time around, the work- load has been shared by a small group of volunteers, A workshop led by
Jill Phillips for Trustees, meant that the whole Trustee body was aware of what was required and why
and how individuals could contribute. Diane Cammidge and Jill and later supported by Ruth Stobbs,
have undertaken the bulk of the checking and re-writing governance, policies and the return itself.
Problems with the digital catalogue also identified a series of interrelated IT issues and a Digital
Working Group consisting of Kathy and.Kevin Burrows, Diane Cammidge, Eddie Coventry. Mike
Harries, Bob Higgie and Fred Snelgrove was established, chaired by Bob, completing most of the
identified task by May 2023. A new server, the adoption of Atom as a collections management
system, demo catalogue entries on-line on the revamped website and removal of Ihe documentation
backlog are the main achievements.
Work was so far advanced that the return was submitted early and assessed at the previous quarter's
meeting. Accredited status was granted under the new standard at the start of October 2023, with
only two areas, both linked to the Emergency Planning Document identified as needing improvement.
The return was so well received that Arts Council England (ACE) requested the Museum be featured
as a case study in a film CASE case study on Accreditation. ACE commissioned filming by Copper
Crayon and this took place at the end of February 2024. It was interesting to be part of the prO￿$s.
Good standing with ACE should help with 8 capital bid currently being prepared for works to the
historic building.
Page 16 of 28

Converslon of loan to accesslon of Amgueddfa Cymru items
Object loans in and out require a five yearly review by all accredited museums. It was for thls reason
that the National Museum of Wales, Amgueddfa Cymru, had contacted the museum with respect to a
number of significant items on long-term loan from their collection. National Museums have only
recently tequired td beeom'e Accredited, therefore'the requiremenl'to meet the standard-for loans was
not previously in place. What at flrst seemed to be a complex problem and potentially costly to the
museum to either return items (coverlng removal and transportation costs) or set up an annual
renewing loan that also required an annual conservation condition report in fact proved to be an
opportunity to make a formal request for transfer of title of the items to the Waterworks Museum
collections. On Thursday 28 September 2023 Amgueddfa Cymru's board discussed that accessions
of a beam purTiping engine and twin ram pump., overshot Wate￿heel and a dynamo should be
formally deaccessioned and transferred to the Waterworks Museum. Hereford. The minutes were
approved on Thursday 14 December 2023 allowing these items to be fomally entered into the
collection at Herefo'rd.
It has been a pleasure to continue to work with the museum and its volunteers as they have re-
established themselves and new people have joined the Trustees. Other challenges lie ahead, but if
required, I'm happy to continue as Accreditation Mentor for another year or two.
Kate Andrew
2 April 2024
Page 17 of 28

C9- REGULATION AND COMPLIANCE
This year's Annual General Meeting (AGM) has been convened for 9 July 2024. All resolutions at this
meeting will be matters of routine business - that is to approve the 2023 Trustees Report and Accounts
and resolutions for the annual re-appointment of each Trustee, the Accreditation Mentor and the
Independent Examiner (previously described as the Reporting Accountant}. For awareness, the
resolutions passed at the previous AGM. held at the Museum on 18 July 2023 were all items of routine
business as described above.
In 2023: the Museum was invited to re-new, for a further 5 years, its accreditation status by Arts Councll
England. This re-accreditation process wa5 completed in November 2023 when the Museum gained
Full Accreditation status. This gives confidence that the Museum is well managed and governed
effectively and this eccolade will help retain and attract benefactors and funding streams for the financial
sustainability of the Museum.
The museum continues to meet its data protection and privacy requirements and from a technology
view polnt, the number of available laptops has increased, back up processes are more formalised and
the use of Google workspace for sharing and recording of documents has resulted in improved
operational efficiency and collaborative work amongst volunteers. This has strengthened the
governance framework and the safe keeping of museum records.
Training to volunteers on matters such as Health & Safety le.g. working at heights) and on subjects like
Safeguarding have taken place during 2023 as part of the Museum's Iraining plans.
The 2022 2025 Forward Plan has been actioned, reviewed by Directors quarterly and presented to
Trustees every second quarter during the year. The Chair's report provides an update on the continuing
pressures from 2022 that remained during 2023: attracting growth and a wider range of funding slreams
to improve financial viability and not overstretching the goodwill of volunteers. 2023 has been a year of
consolidation across all museum activities supported by the hard work and commitment of all those who
are actively involved in the museum.
During the period of th& current FoNard Plan {2022-2025) the Museum will reach the 501h anniversary
of its creation in 1974. An opportune time to reflect and review the Museum's operations, ils future
aspirations and it provides a significant opportunity to promote awareness of the Museum,
Jlll Phllllps
Chalr of Trustees and Governance Dlrnctor
19 June 2024
Page 18 of 28

D.STATEMENT OF TRUSTEES, RESPONSIBILITIES
The Trustees are responsible for preparing an annual report and the accounts in accordance with:
(i) applicable charity law, and (11> the provisions of the Accounting and Reporting by Charities..
Statement of Recommended Practice applicable to-eharities preparing their accounts in accordance
with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102)
(effective 1 January 2015).
Company law requires the Trustees to prepare accounts for each financial year that give a true and
fair view of the state of affairs of the company and of the surplus or deficit of the charitable company
for that year. In preparing those accounts, the Trustees are required to..
Select suitable accounting policies and then apply them consistently
• Make judgements and estimates that are reasonable and prudent
Prepare the accounts on the 'going concern. basis, unless it is inappropriate to presume that the
company will continue in business.
The Trustees have overall responsibility for maintalnlng accotjntlng records whlch disclos8 with
reasonable accuracy at any time the financial position of the charitable company and to enable them
to ensure that the accounts comply with the Companies Act 2006. They are also responsible for
safeguarding the assets of the charitable company and hence for taking reasonable steps for the
prevention and detection of fraud and other irregularities.
The foregoing report has been prepared in accordance wlth the small company regime (Section
419(2) of Ihe Companies Act 2006).
Signed on behalf of the Trustees
Jlll Phllllps
Chalr of Trustees and Governanc• Dlrector
19 June 2024
Page 19 of 28

E. FINANCIAL REPORT FOR THE FINANCIAL YEAR ENDED 31st DECEMBER 2023
This Report ¢overs the 12-month financial period ended 31st December 2023.
The Accounts presenled in this Report comply wilh the requirements of the Companies Act 2006 and the Charity
Commission. Following the practice of previous years, the narrative thal follows refers mainly to the In¢ome and
Expenditure account presented on page 22. This distinguishes everyday Operations and Maintenance activities
from those devoted to specific Projects.
The underlying pattem of acllvilles undertaken by the Museum h8s r8turned lo closef to the norm before the
dlsruplion of the pandemic. and wè enjoyed belng able lo open for Ihe full period. However, like many businesses.
we suffered large increases in the cosls of malerials and other supplies. Consequently. the Directors reduced
expenditure lo lh8 essentials and key prlonties, and increased admission prices by 20Q/o. We also made new
arrangements for waste collection and website management which will continue to provide belter value into the
futu￿.
erallon
Despite the Cost of Living crisis affecting households, operational income related to visitors increased strongly, with
admissions up nearfy 30010 ard the café an impressive 509/0. Along with the cost savings mentioned abov8, this
resulted in a much h8althiar operational profil, allowing the Trustees lo approve a transfer of £3,000 lo replenish
our reserves.
Pro
Projects fall Into two categories, either'Designaled' or'Restricted'. These are carefully distinguished in the accounts
to meet Charity Commission requiremenls, bul for reporting to Museum Members on page 28 they are combineil
under the 'Projecls' heading. Designa18d Projects use money allocated from Museum funds at Ihe dis¢relion of the
Directors andlor Trustees who monitor each project carefully. Restricted Projects draw on money given by an
outside body for a specific purpose, belng ring-fenced and used strictly in accordance with the terms of the grant.
Ignoring non-cash items (depreciation and stock rnovernentsl. just over 100h of expenditure was prole¢l based -
large redu¢lSon from 2022,8 300h, and lower than historically.
Design8t8d Proj8cIs
Two 'Designaled' projects V￿re worked on during the year. Minor addlllonal work was needed to enable Ihe Sissons
Engines lo become operalional. Soulhall Trust funds allocaled for projects paid for an enhanced digllal CCTV
system and ¢onlribut8d to the Brockhampton pump set display.
Restricled ProJ8Cts
Dwr Cymru Welsh Water gave a grant from their Community Fund which purchased two laptops, one for the
archive and colleclion team. the othèr for Visitor Centre volunteers. Last year's Environment fund from DCWW has
paid for hedging and other environmental improvemenl: the residue will be drawn on in 2024.
onclusl
Our increased vlsllor income allowed us to increase our operating profil, bul we had also restrlcled expendSlur8 on
project and Improvements. Having been ablè lo transfèr some profil to our reserve, in 2024 we are in a stronger
position lo resume project work and improvements to Ihe museum bulldings. collection and archiv8. None of this
would be possible wilhoul the essential support given by the Museum's Benefactors, Members, Volunteers, and
friends, as provided ovèr the course of this last year.
Mike Harries
Honorary Treasuror
19 June 2024
Page 20 of 28

Inde
endent Examiner's Re ort
To the Directors of Waterworks Museum - H8r8ford
On the unaudited accounts for the financlal year ended 310ecember 2023
I report on the accounts of the ¢haritsble company for the financial year ended 31 December 2023.
which comprise the Statement of Financial Activities, the Balance Sheet and the related notes.
Respectiv8 responsibilities of Truste8s and examiner
Th8 charity's Trustees (some of whom are also the Directors for the purposes of company law) are
responsible for the preparation of the accounts. The charity's Trustees consider that an audil is not
required for this year (under Section 14412) of the Charities Act 2011 (the 2011 Act)) and that an
ind8p8ndenl examination is required.
Having satisfied myself that the ¢harity is not subject to audit under company law and is eligible for
independent examination, it is my responsibility to..
examln8 the accounts under Section 145 of the 2011 Act
to follow the procedures laid down in the General Directions given by the Charity Commission
(under Section 145(5)(b) of the 2011 Acl}; and
lo slate whether particular matters have come to my attention.
Basis of independent examiner's report
My examination was carried out in a¢cordanc8 With the Gèneral Dire¢lions given by the Charity
Commission. An examination includes a review of the accounting record5 kept by the charity and
comparison of the accounts presented with those records. It also includes consideration of any unusual
items or disclosures in the accounts and seekin9 explanations from you as Trustees concerning any
such matters. The proc8dures undertaken do not provid8 all the evidence that would be required in an
audit, and consequ8ntly no opinion is given as to wh8lh8r the accounts present a 'true and fair view '
and the report is limited to those matters set out in the slalements below.
Independent 8xaminers' stalement
In conneclSon with my examination, no matter has come to my attenllon..
which gives me reasonable ¢ause lo believe that, in any material respect, the requirements
to keep accounting records in accordance with s386 and 387 of the Companies Act 2006,. and
to prepare accounts which accord with th8 accounting fecords, comply with the accounting
requir8m8nts of Sections 394 and 395 of the Companies Act 2006 and wllh the methods and
principles of th8 Accounting and R8POrting by Charities.. Statement of Re¢omm8nded Practice
applicable to charities preparing their a¢counls in accordance with the Financial Reporting Standard
applicable in the UK and Republic of Ireland {FRS 102) (effective 1 January 2015) have not been
met.. or
2. to which, in my opinion, attention should be drawn in order to enable a proper understanding of the
accounts to be reached.
Edward Rlchards
Thorne & Cts (Accountants)
1 St. Mary's Street, Ross-on.Wye. HR9 SHT
19 June 2024
Page21 of29

Waterworks Museum . Hereford
Statement of Financial Actlvltles
Ilncomo and Expenditure Account)
For the financlal year ended 31 December 2023
2023
2022
Unrestrlcted
fund8
Restrlcted
und
Note
Total
In
ome'.fr
Grants fees and donalions
clivilies for
eneralin
fvnds
25,784
500
33,823
Investments
81
Total Incomg
500
ends
ur•
Generalln
funds
9.393
9,72
174
Charitable objecllves
Total Expendlturè
Net incomelexpenfJSture
Gross transfer between funds
11,975
Net movement Sn funds
Total funds brought forward
16,170
27
687 402
37
Total funds carrled forward
197
689 023
40
Page 22 of 28

Balance Sheet
As at 31 December 2023
2023
2022
Unreslrieted
Restrlcted
funds
Note
Tot
lan
ible fixèd asséts onl
Stock
2,697
451
3,740
549
8btors and prepa
ments
Cash al bank and in hand
Total Current assets
451
Creditors fallln
due within on8 ear
10
323
323
Net Current Assets
Provisions for liabilities
Nel Assots
10
915
915
11112
Unrestricted Funds
Restricted Funds
The charitabl8 company is entitled lo exemption from audit under Section 477 of the Companies Act 2006 for the
year ended 31 December 2023.
The members have not required the charitable company lo obtaln an audit of its financial statements for the year
ended 31 December 2023 In accordance wlth Section 476 of the Companies Act 2006.
The Trustees acknowled9e their responsibilities for
{a) ensuring Ihal the charitable company keeps accounting records that comply with Se¢tion$ 386 and 387
of the Companies Act 2006 and
(b) preparing financial statements which glve a true and fair view of the state of affairs of the charilable
company as at the end of each financial year and of ils surplus or deficil for each financial year in
a¢¢ordance with the requirements of Seclions 394 and 395 and whlch olhepwise comply with th8
requirements of the Companies Act 2006 relating to financial statements, so fai as applicable lo the
charitable company.
These financial ststements have been prepared in accordance with the special provisions of Part 15 of the
Companies Acl 2006 relating lo small charitable companies.
Signed on behalf f the Tr
ees by:
Mike Harrie$
Director & Honorary Trea$urer
19 June 2024
Page 23 of 28

Waterworks Museum - Hereford
Notes to the Unaudited Accounts for the financlal year ended 31 December 2023
Accountln
Pollcie
Basis of
rè aralion
The financial stslemenls of the charitable company. which is a public benefit entity under FRS 102, have
een prepared in accordance with the Charities SORP {FRS 102)'Accounling and Reporting by Charities:
lalement of. Recomm'ended Practice applicable lo charities preparing their a¢¢ounls in a￿ordanCe with
hè Flnancial Reportlng Standard appllcable In Ihe UK and Republic of Ir81and (FRS 102) leffeclive 1
anuary 20151,. Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK
and Republic oflreland, and Ihe Companie5 Act 2006. The financial statemenls have been prepared under
e hislorical cost convention.
Income Re
Voluntary Income including donations, glftp and legaciei and.granls that provlde core fundlng or are of a
genéral nature are recognlsed wherp thére is enlillemenl, certainty of receipt and the amount can be
measured with sufficient reliability. Such Income is only daferred when..
The donor specifies thal the grant or donation musl only be used in fulure accounting periods; or
The donor has imposed conditions Ihal musl be met before the charity has unconditional use.
Income from tradlng aclivllies is recognise(l as eamed (as the rglaled goods and servlces are provided),
Investment Income is recognised on a receivable basis.
Income from charitable aclivilies wicludes income received under contract or where enliuemenl to gran
funding Is subjecl to $pe¢ifi¢ perfomance conditions Is recognised as earned (as the related goods or
services'are provided). Grant income included in Ihis category provides funding lo support perfomance
acllvilies 8nd is recognlsed where there Is enlillement. certainly ol receipt and the amount can be measured
with sufficient reliability.
Income is deferred when admission and membership fees or perfomance related grants are receivable in
advance of the dates to which they relate.
Volunteer
nal d Services an
The Volunteers involved wilh the charity are members of the company limited by guarantee. They support
Ihe Museum so that it can open to members of the public on up lo 70 days each year. They Include the
Trustees, Directors and Officers, who carry additional responsibilities, and volunteer engineers who work
additional days maintaining and preseNing the colleclion. The Museum has no paid 51aff. Further details
of the conlribulion fflade by Volunteers can be found In Ihe Tru5teès' annual report.
Resources Ex
ende
Expenditure is recognised when a liability is incurred. ConlR¢lual arrangements and perfomiance ￿lated
grant$ ao re￿gnISed as goods and services are suppli8d. Other grant paymenls are recognised when a
conslruclivé obligation arises thal result In the payment belng unavoidable.
Costs of generaling fuhds are those costs incurred in attracting voluntary income, and those
incurred in trading aclivities thal raise funds.
Charitable a¢livities include expenditure associaled wilh the restoration and maintenance o
donated assets and leased premises and'include bolh Ihe direct costs and support Costs relating
lo these activities.
Govemance costs includ8 those incurred in th8 govemance of the charity and its assets and are
primarily associated with constitutional and stalulory requirements.
Support costs include central functions and have been apportioned to the a¢tivities to which they
relate on a total a"ctNity cost basis.
ecoverable VA
11 resources expended are Classified dnder 8Ctivity headin9S that aggregate all ¢osts related to the
category. Irrecoverable VAT is charged against the category of resources expended for which it was
incurred.
Page 24 of 28

ralin
Lease
The charity operates Ihe Museum on land,'and buildings owned by tX•if Cymru Welsh Water under a long-
tem rent-free lease,.which expires in 2074. The lan¢ on which Ihe Heritage.,WatÈr P.afk sils is owned by
.Herefordshire Council, which is leased to the Museum for a peppercom renl unlil 2047.
re
ialion.
Tangible Fixed Assels represent the Museum's buildings, which are being depreciated.on a slraighl-line
basis over the remaining tem of the18ase, and the boiler over a 2&year lemi (2010-20351- The Heritage
Water Park is not a building and is not sufy'ect to depreciation.
Stock is included al the lower ol cost and nel reali5able value. Stock includes parts, fuel and Items for sale
to Museum vlsilors.
Inali
r,Hi
loric Assè
The charity has a leasehold inleresl in Ihe property that is classed as an inalienable asset and is not included
In the Balance Sheet. This interest expires on 31 $1 March 2074.
The charity has restricted in￿rne funds to account for situations where donors require that donations are
spent on a particular purpose or where funds hav8 been raised for a specific purpos8. All other funds are
unrestricted income funds.
The charity is a company limlted by guarantee and has no share capital. The IlabllSty of each member in the
event of a wlnding-up is limited to £1.
Page 25 of 28

Incom•
2023
Unrestricted
2023
Restricted
202
Tolal
2022
Tolal
From fees. donatlons and grants
Membership fees
Donations
1,945
1.486
1,945
1,486
1,773
1,490
125
549
10.000
15,786
Gifted Regular Incom8
Gift aid refund
453
10,000
11.900
453
10,000
12,400
Grant- Soulhall Trust
Grant- Dwr Cymru Welsh Water
Other granlslawards
500
500
From actlvltle8 for goneratlng fund8
Admission fees
Refreshments
Retail sales
Museum products
Premises hire
17,275
17,273
11.195
1,535
209
13,495
7,185
1.458
164
1,535
209
214
Investment Incomo
Bank interest
81
816
152
Other Incom•
Asset dlsposals
Ex
endlture
anal sis of resources ex
ended
2023
2023
2023
2022
For g•n•ratlng fund
Refreshments
Sale material
Special evenl$
Consumables
Unrastrlcted
2,860.
1,126
Restrlcted
Total
Total
2,860
1,126
158
1,297
3,701
2.084
1,143
3,172
45
1,143
3,17,2
dvertisinglpublicity
Waterwords
393
724
For charitable purposes
Fuel
5,349
6,994
11,974
109
1,561
64
5,349
6,994
4,939
8,345
22.292
1,530
1,353
23
Machine maintenance
Premises maintenan¢e
Displaylslgnage/artefacts
Insurance
Educalionlpublications
Deprecialion
Museum activities
Officel¢omputerllelecomlposlageltravel
Project profession81 fees
R8nt
835
109
1,561
64
180
391
13,714
13,894
391
3,187
445
13.894
2,143
2.986
884
2,687
445
500
59
59
59
Subscriptions to external bodies
Audit professional fees
Bank charges
418
418
501
501
19
438
51
Page 26 of 28

049
174
Pald em
lo
ees The charity does not have any paid employe8S.
Trustee
and Other Related Partl
Expenses incurred by the Trustees are reimbursed at cost. The Trustees had no material Interest In an
transaction undertaken by the charity during the year.
an
ss
Museum
buil
in
Boiler
Cost
131 December 2022
Additions
t 31 Docomber 2023
42,507
806,972
849,479
806 972
849 479
Depréclatlon
131 Decernb.er 2022
Charge for year
t 31 December 2023
21,743
192,552
12
214,295
23,472
204,717
228.459
Net book value
At 31 December 2022
t 310ecember 2023
20,763
19,035
614.420
602,25S
635,183
621.289
2023
tock
Fuel and oil
Malerials and spare parts
Goods for resale
500
908
697
Debtors and prepaymonts
Tradè debtors
451
549
10
Credltors (amounls falllng due wlthln onè year)
Trade c￿ditOrS
Membership Fees in Advance
Accruals
303
1,244
760
20
915
07
rua15 include the balance of the Brockhampton roller shutter door.
Res
rlctad fund
The Restricled Income Fund represents capital grants provlded by varlous funding bodies, Including lor the
purposes of providing Tangible Fixed Assets in the form of the new ffluseum buildings, the Rolherwas
Engine House and boiler shown in Note 7 to the accounts. These Reslricled Income Funds will be released
to the Statement of Financi81 Activities on the same basis as the Depreciation Policy.
n additional Restricted fund was created for the DCWW Community grant to ensure ils use for the purpos
f new IT equipment.
Page 27 of 28

12
Movement in funds
Unrestrlcte
. d income
fund
Restrlct•d
incom
fund
Income
Expenditure
56.814
500
Gross transfer belween funds
Net movement
131 December 2022
16,170
At 31 Decèmber 2023
616 826
Page 28 of 28