Charlty registration number 512710 (England and Wales) Company reglstration number 01559314 TLC: TALK, LISTEN, CHANGE ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 ? xeinadin TLC: TALK, LISTEN, CHANGE LEGAL AND ADMINISTRATIVE INFORMATION Trustees S Ahsan J Brearley Dr G A Drugan C M Gaskell S E Ingleby C A Jowitt CLIU GNLowe A Raymode B M Shutlleworth C J Spain A Sultan (Appolnled 6 August 20251 (Appointed 6 Augusl 2025} (Appoin18d 6 August 2025) Secretsry Mrs M Hill CharSty number IEngland and Walos) 512710 Company numb•r 01559314 Reglstered ofllcg Floor 5, Tr8fford House Chester R¢ad Manchester M32 ORS Audltor Xeinadin Audit Limited First Floor, The Foundation Herons Way Che81er Business Park Chester Cheshlre CH4 9GB Bankers Royal Bank of Scotland PIC Bolton Customer Servlce Centre PO Box 2027 Parklands De Havilland Way Honvich 8L64YU Sollcitors Trowers & Hamlins LLP 55 PrinGe55 Slrccl Manchesler M2 4EW TLC.. TALK, LISTEN, CHANGE CONTENTS Page Trustees, report Independent auditorfs report 8.10 Statement ol finandal a￿l¥ll1eS 11 Balance Sheet 12 Statement of cash flow8 13 Notes to the financial statements 14-25 TLC: TALK, LISTEN, CHANGE TRUSTEES. REPORT (INCLUDING DIRECTORS. REPORT) FOR THE YEAR ENDED 31 MARCH 2025 The Iruslees pies8nl their annual réport and financial statements for the yeaT ended 31 MarGh 2025. The financial statemenls have been prepared in accordance wilh the accounting policies set gul in note 110 the financial slalement5 and comply wilh the charity'5 9oveTnin9 doeumenl, the Companies Act 2008, FRS 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland" and the Charilles SORP "AcGounlin9 and Reporting by Charities- Stalemenl of Rerornmended Practice applicable to charities preparing thèir accounts in accordance wilh the Finan¢ial Reportin9 Standard appliRble in the UK and Republlc of Ireland IFRS 102)" Objèctlves and a¢tlvld@s Our charlty's purpose8 as sel out in the objects contained in the company's govemlng documents are lo: benefit Ihe public by the provislon of inlegraled relationship support to provide safe, healthy and happy relationships,. and lo ensure our door is open to 811 who requlre our sgrvices regardless of means or background- Our aim$ fully reflect the purposes that Ihe charfty was sel up lo further th8 provision of relationship support lo all, We review our aims, objectives and aclivilies each year. This review looks al what we a¢hleved and the outcomes of our work in the previous 12 months. The review IoDks 81 the success of each key activity and the benefits th@y hav8 brouohl to those groups of people we are sel up lo help, The rev(ew also helps u5 ensure our aim. objecliveB and activities remained focused on our Stated purposeg, We have referred to the guidance contained in the Charity Commisslon's general 9uidance on public benefit when reviewing our aim and objectives and in planning our future acfivili&$. In parti¢ular. the Iru51ees consider how planned activities will contribute lo Ihe aims and oblecliv8s they h8ve set out in the gcveining documénts. The hlstory and focus of our work TLC.. Talk. Listen, Change was formed on 181 April 2017. Prior to this wè used lo be part of the national Relale Federalionlsince 19811 bul back in 2016. with a growing range of $ervice5, our Board. our staff, our volunteers and other rnèmbers all decided we Gould givè bètter, more useful and inlegraled seNices as a whclly independenl charity. Our inlÈgraled package of relalionshSp support Is unique and provides an innovative and Grealiv8 offer lo both the people we work with and the Communities in which they live. How our activities deliver publlc benefll We deliver a range of integrated support. therapies and programmes of work whlch help improve emotional wellbelng and ensuie safe, healthy and happy relalionships. W& believe that being surrounded by sale, healthy and happy relationships supports high levels of emollonal wellbeing and in¢reas8d pgrson81 resilience. We want all relationships to be as good as possible. Relalionships should be nourished and sometimes everyone needs support lo do this. We deliver setvlces tD people of all ages. We deliver services lo individuals, couples, lamS1ies and communllles. We lake a holistic approach to each person, tailoring support according lo what Ihey mosl want to achieve and the way in which they want lo engage with us. We will pay allenlion lo the spe¢lfic needs of mar9inalised andlor minority groups and strive lo best meet Iheir needs. We will work with everyone,. our starting point is alway5 about getting to know and understand the person. Re18tion$hips can be of any kind. It could be the relationship with yourself, the relationship wilh a partnèr or previous partner, with friends or farnily, wilh school or work or with the wider community. Individuals can approach U5 directly for support 01 can be refefred by a professianal agency Ihey afe already engaged with. People can choose to access our seNices in a way which works for them. Our focus is on helping Individuals increase their underslanding of who they are and why. identifying how they need or want to change. enabling them to discover and build on their strengths and equip themsefves with Ihe skills lo develop diffèrenl ways of being and acting, for thernselves and within the relationships that they have. Peoplé can work with us for a short time or over the longer teim. Our door is always open if anyone wants to o)me baGk. TLC: TALK. LISTEN, CHANGE TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Strategles for 8clJi8ving aims and objectlves Our Strategic Pviorilies for 2024-2026 are.. Divetsify: Strategically rewew our incom6 Streams, partner8hip5 and organlsational slruclurè, whilst incorporating sustainable practices and technology. Be ambttious and brave. Develop.. Invest in our team and our 8ySt&ms to strengthen their foundation. B@ con$lanlly18amlng. Dlfferentiate: Understand what makes us unique and leverage thls through our marketlng, communications and brand recognltion. Celébrate who we aré. Deepen.. Expand our impact through c¢>dèslgn, dat*driven doc1s￿nS and high quality, 8qUltable se￿i¢9S. Focus on impact Dédicate: Commit QU16elves lo li￿n9 our values, through being an employer of cholce and a strong elhical and trusted provider. Be true to our word. Our values We pride ourselv88 on ￿Ing a value-ba88d organlsatlon. Our values are,, - Safe., championing safety, enriching lives. - Aulhenllc.. honesl voices. genuine action. - Person Cenlre(J: empowering diverslty, celebrating unlty, Th8 Iru8tees have pard due regard to guldance Issuèd by the Charity Commlsslon In deciding what activities Ihe charity Should undertake, We ar8 committed to equality. dlversily and induslon (EDI) and have a Spec￿1¢ EDI strategy which guides this work. EDI activitie5 are overseen by our People Committee. We are proud of our three staff ne￿orkS, for staff who identify in the LGBTQIA+ community, staff who are people of colotsr and staff with a disabillty. Publlc ljenefil The trustees havo pald due regard to guidance 16Bued by the Charity Commlssion in deiyding what a¢tivilies the charity should undertake. Ach10￿ments and perforniancè Signlflcant activitles and &chievem8nls against oblectlvos Our progre88 Demand for our servlc88 continues lo grow - th1$ year wa have helped just under 2,500 people through 1 S,500 sessions of supporl. Our team havè once again worked incredibly hard amldst an ever-changing financlal and political landscape, remaining 8014dly focused on supportlng people lo achieve 5afg. healthy, happy rélationships in all areas of thelr live8. We've continued our existing s8Nces slong$ide wlnnlng new conlracts and sourclng funding far Innovation. We have also faced many challenges along the way, with more unsuccessful fijnding appliealions and slrffer ¢ompetttlon than ever before. To counter this, we have appolnted a wonderful Partnershlps Director to help build relalionshlps with our third sector colleagues, leading to many partnership blds and new opporlunities for collaboration - because ol course. we are always better together. TLC: TALK, LISTEN, CHANGE TRUSTEES. REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Ow3nisational hlghllghts of the year included.. New funding from Rayne Foundation and Masonic Charitable Foundatlon, as well as continued support from Zochonis Charitable Trusl Contract wins to deliver pilot programmes for young people one a whole school approach to combatting Gender-Based Violen￿, and the second an educational prevenlalive prograrnme focused on Violence Against Women and Girls with TLC delivering specialist support. We reached just under 1000 young people through thls work Winning a contract to delivèr a counselling servl¢e In Nottlngharnshire for victim-sujvtvors of domestic abuse Securing social inveslm8nt lo supÈrcharge the further growéh of Now You're Talking, our 'profit with purpose, commerclal counselling subsidiary Our work with children and young people using harm programme was featured in C105er Magazine, We have also been involved wilh filming for IIV and Channel 4 programmes, and Radio 5 Live. to discuss the work of TLC and specifically our Domestic Abuse sarvlce We completed our mosl succ8ssful fundraising evenl so far In May 2025, a group of 20 staff and sUPPOrters compleled the Yorkshire 3 Peaks Challenge ralslng over £10,000 for TLC. In ¢on¢luslon We anlicipale another challenging yèl exciting year lo come, with the need lor flexibility and innovation never greater. We're committed to Continuing lo do all we can to Support safe, healthy. happy relationships in communitles across Ihe UK. "You help8d m• rg81is6 the biggest and hardest thing - thal I w8s hurtlng mysell with my negatfvlty. beating and blaming mys8lf 811 lh9 tim•. I didn't know how to pul my loot on th6 brakas - l only knew how to dw Ihg hook irj deeper. ltre Jearnt it's not my fatsll. Th8nkyou.° Adull pAthcipant, December 2024. Financlal revlew The charity's prindpal sources of income during the year continued lo be income earned from the delivery of counselling, wellbein9 and relalionshlp support services, togethcr with individual cllènl payments, grants and Investment income. Tolal incomg for the year ended 31 March 2025 amounted lo £4,679.000 {2024: £4,326,714), with the majority generated from charilable acllvilies. Total expendllure for Ihe year was £4,637,486 {2024'. £4,268,575). resulting In 8 nel surplus for the year of £41.51412024-. £58,139). The Iruslees undertook a review of Ihe classificalion of income and expenditure in the prior year and idenllfied that income arising fTom seNice delivery contrac15 had previously been incorrectly reported as restriGled funds. These anangements represent contracts for the provision of 5eTvices and do not constitute restricted income under the Charilies SORP. As a result, a prior year adjustment was made to reclassify income ol £4.037.135 and expenditure of £4,125,194 to unreslricled funds, with a net deficit of £88,059 transferred fiom restricted funds to the unrestricted general fund. Comparative figure5 have been reslaled accordingly. At 31 March 2025, total unreslricled funds slood at £624,44212024'. £582.928). The Iruslges consider the chaTIty'S rinancial posilion lo be stable, with sufficient unrestTlCted reserves to support ongolng opèrations and lo provide resilience against short-term fluclualion$ in income. Cash balances at the year end were £272.635 (2024.. £538,561). Thè rèduclion in cash during the year primarily reftects the liming of receipts, movements in working capllal and investment in fixed assels and deposits, rather than underlying financial weakness. The charlly continues lo closely monitor Cash flow and liquidily, The Ifuslees remain fDcused on mainlaining strong financial controls. diversifying income streams and ensuring that resources arÈ applied effectsvely in furtherance ol the charity'5 objectives. TLC: TALK, LISTEN, CHANGE TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Res8￿85 policy It is the policy of the charlty that unrestrlcted fund$ which have not been deslgnated for a specific use should be maintalned at a level equivelent to be￿o￿n thr88 and six month's exponditure. The truslees consider that reserves at this level wlll ènsure that, in the evenl of a significant drop In lunding, they will be able to continue the charity's currant acllvAles while conslderalion 18 given lo ways in which additional funds may ba raised. This lev61 of r&serves has been malnlained Ihroughoul the year. The Charity during the past years has built up reserves to safeguard thè ftrture of th8 service during thése difficult limes and where neixssary to subsidise activities when public funding ha5 dimlnlshed. All aspec15 of both Income and expandlture have been carefully Studied and. where appropriate. actlon taken lo reduce costs and maximise incom8. Thé flnanclal position of the Charity was doseSy monltored Ihroughoul th8 year and rèported on to Ihe Trustees with lolal tr8nsparÈncy so that any action could be quickly taken wh8re necessary if a change of direction or cost cuttlng was requlred. In order lo makè a judgment on Ihe amount of resérve. Ihe Trustees have Considered the risks in respect of expenditure. unrestricted income. restriGted Income and where funds can only be realised by the disposal of a fixed asset. Trustees have also taken Into con5idgratSon any extemal Identrfied polential major risks to income and expendlture durlng the year under considerallon, Major risks A rlsk a8$essmenl has been undertaken (or the period 2024125 ond the followin9 has been delernilned.. Unrostricted Inccme.. High rlsk due lo longer term Impact of Covi&19 and the cost of Ilvlng ¢rlsls on charitable income, namely client payments, fundr8islng and events and schools-based counselllng. However the fudning received from relationships With Commlssloners remaln positive and low risk. ExpendilurÉ.' Medlum rl8k as budgel has been remodelled to refiect curient ¢ircumgtances but the longer-lerm impact remains unde2r. External enwronment: Medlum rlsk dtsè lo thanging resource5 In the pvbllc se￿Or and longer-term funding availability Our Smart reserve poll¢y Is modelled on the following". 100Qh of redundanry costs If TLC,. Talk. Listen, Change ne•d•d lo make all staff redundant Immediately. Lease liabilities for Trafford House capped at a 6 month notice period. IOQA ¢onling8ncy - basad on 10% of the current Income - whlch would ongble us lo covèr the c05t af lost fundlng If needed. TLC.. Talk, Llsten, Change is predicling incorne of £5,967,888 for 2025126. Based Dn Ihls smart reserve model we should hold in reserve £839,055. Current Reserves as of 31 March 2025 equal £624,442 ,This is a shortfall of £214,813 of our required reserve levèl. However, the 10•/• conllngency is b2sed on the future Income levels not the currenl 2024125 levels . This gap wlll be further closed with the addition of any surplus al the end of 202512026. A prediction of a surplus for 2025126, which is based on the conseTvative budget. is £108,148 pre depredatlon. In future yeats any exces5 reserves will be used to: Invest in new serviGe development Invest in replication of services into new geographirAI arèas Invest in additional organlGatlonal resourGe6 Re8aTves have been established In the pasl by- Tigm control of éxpenditure in all areas. Successful fundralslng Maximising interest income from a posittve cash fflow situation over many years. TLC: TALK, LISTEN, CHANGE TRUSTEES, REPORT IINCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 The Board seek lo maintain reseNes by setting an achievablé balanced budgel for each financial year. The policy and the calculation of lavèl of resèNes will be reviewed at leesl annually The reserve figure stated will be checked after thé production ol the annual accounts. prlor to budget setting and at year-8nd. Reserves réquiréd are revlewed outside of this schedule if we are considering the application or use of a significant level of reseNe. The Twstees have worked dosely with the manggement of the Charity and all ale extremely satlsfied wilh tha current posilion. We have conllnued lo receive financial Support from most local aulhorlties In whose are8s we work and wo are very grateful to them for Iheir support 2nd encouragement. We also very much appreciate all those organisations, trusts and private individuals who continuè to support our work financiaSly and without whom we could nol survive. Structure, govornance and management The charity is a company limited by guarantee and is r&gistered in England and Wales (company number 01559314>.11 is also registered with th8 Charity Commission (charity numbgr 512710}. The charlly is governed by ils Memorandum and Articles of Associalion. The Iruslees, who are also the dire¢lors for the purpose of company law, and who served during the year and up lo Ihe date ol signature of Ihc financial slalemenls were-. SAhsan (Appolnled 6 August 2025) J Brgarley (Appointed 6 August 2025) Dr GA Drugan C M Gaskell S E Ingleby C A Jowitt CLIU GNLowe A Raymode B M ShLrtlleworth C J Spain A Sultan C M Blunt (Appointed S Augug12025) {Resigned 20 May 2025) Recruilmgnt and appoinlrnenl of Irustees Appointrnent of Ihé Trustees is by election at the Annual General Meeting of the Charity- Additional Trustees lo fill casual varAncies may be appointed by Ihe Board during the year and Ihelr continuation is subject lo eleclicn al Ihe nextAGM. New Trustees ale required to undergo an induclion Programrne including an introduction to the objeclives, scope and policies of the Charity, Charity Commission infofmalion and Trustee 185ponsibililies. None of the trustees has any benefiGial interest in the company. All of the Iruslees are members ol the company and guarantee to conlribule £1 in the evenl of a winding up. TLC: TALK, LISTEN, CHANGE TRUSTEES, REPORT (INCLUDING DIRECTORS, REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 OrggnisatK>n&l slnicture The Charty has o Board of Trustees, whlch delegate8 th8 day-tfrday r8sponsibility of the managernenl and conlrol of tho Charlty and its frjnds lo its Chief Executive. A scheme of delegation is in and day to day responsibiltiy for the provision of Iha s8rvices rest with the Chief Executive along with Ihe Executive Leadership Team and Senior Leadership T￿m. Tha Chief Executive is responslble for ensuring that th8 charity delivers the services spaclfied and thal key performance Indicators are mel. The Senior Leadership Team has r8sponslbllity for the day to day operational management ol the Charlty, individual supeNlslon of the staff team and also ensuring that the team continue lo devèlop Iholr skllls and working practices in Ilne with good practlce. Thè Chair, Vice Chalr and Treasurer who sit on the B08Td of Trusteas are elected at the Annual General Meeting. The Chief Executive, appolnled by Ihe Board of TTU81ees, 18 r8sponslbl8 lo the Trustees and attends 8oard of Trusloe meètlngs for discussion and approval of activities on a regular basis. All expenditure is approved by the Board ol Trustees either a￿Ing as a body In the case of major axpandllure or through a scheme of delegations via the Chief Execullve and Ihe Trustees ensure that full a¢counting records are mainlalned wllh monthly production of statistics and management accounting record3 to ensur8 that all crit6ria for spending the fjJnd8 of the Charity are fully met Wthin the Charity there are a number of re51ricled funds relating to specific proj8cls, Th& delegated authority to the Chief Executive ensures that these are managed on 8 day to day ba858 within lh8 requlrements of their restriclions and this is overseen by the 8oard of Truslees. R8munorntlon pollcy Our charity 18 commllled to en5urin9 that remuner815on for senlor stoff is fair, transparent, and aligned with our mission. Senlor staff ara defined as membgrs of our Execullve Leadershlp Team who hold slgnlficant respon31billty for strategic deci$ion-making and operallonal delivery. Their pay Ts delermined by the Board of Trustsos, following a dear and robust process that considers: Market benchmarklng against comp8Tabl8 roles within Ihe third sector SkiN8, experience, and responsibilities requlred for the role Affordablllty within the charlly's flnancial position Performance in delivering our chaillable objecb'ves We review senior slaff pay annually lo ensure it remalns appropriate and proportlonale. All remuneration decision$ ara made by our Group People Committee (sU￿COmmittee of our Board) after discusslon with our Group Flnance Commlttee, and ultimately signed off by our main Board. This process Is Set out in our Group Schgme of Delegation. statement of trustees, responsibilities The truslee$, who are also the directors of TLC: Talk, Listen, Change for the purpose of company law, are responsible for preparing the Trustees, Report and the financlal statements in a¢cordan¢e Mth appllcable law and Unile(l Kingdom Accounting St3ndards {Uniled Kingdom Genèrally Accepted Accounting Practlce), Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the stale of affalrs of Ihe ¢harity 8nd of the inr￿ming resources and application of resources. Including the Income and expenditure, of the charitable ¢ompany for that year. In preparing these financlal statements, the ITUStees are required lo- select suitablè 8CfknL]nling poli¢ies and then appty thern consislentty., - observe the methods and principles in the Charities SORP. make judgements and estimates that are reasonable and prudent,. and prepare the finanrAal stalemonts on the going concern basis unless it ts inappropriate lo presume thal the charfly will wntinue In operatlon. TLC: TALK, LISTEN, CHANGE TRUSTEES, REPORT (INCLUDING DIRECTORS. REPORT) (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 The trustees are responsible for keeping adequate accounting records that disolose wlth reasonable accuracy at any time the financral position of the Gharity and enable them lo ensure that the financial slalemenls comply with the Companies Acl 21106. They are alsv responsible for safeguarding the assets of the charity and henGe for taking reasonable steps for the prevention and detection of fraud and other irregularilles. Audltor In awordance with the companws articles, a resolution proposing that Xéinadin Audit Limited be reappointed as auditor of thè company will bg Put at a General Méeting. Dl$closure of infomiation to auditor Each of the trust8es has ¢onfirmed Ihat there is no Snformallon of which they are aware which is relevant lo the audit. but of which the auditor is unaware. They have further ¢onfirrned thal Ihey have taken appropriale stops to idéntify such relevant Information Bnd to establish that Ihe auditor is aware of such informatlon. The Iruslees, report W8s approved by the Board ofTrustees. 6 M Shuttlèworth Trustee 30 January 2026 TLC: TALK, LISTEN, CHANGE INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF TLC: TALK. LISTEN, CHANGE Oplnlon We have audiied the financial ¥tatem8nls of TLC.. Talk, Listen. Change (the 'charill) for the year ended 31 Marth 2025 which comprise the statement of financial actlvltles, the balance sheel, the slalgm•nt of cash flows and notes to the financial statemènts, includlng slgnificant accounting pollcles. The financial T6POrting framework that has been appliéd in their preparation is appth'cable law and United lQngdom Accounting Stsndards, including Financial Reportlng Standatd 102 The Financlèl Roporting Standa￿1 applicable in the UK and Républic of Ireland {United lfjngdom Generally Accepted Accounting Practi¢g). In our opinion, Ihe flnan¢lal statements: give a lrne and fair view of Ihe stale of the chadtable companys afPair5 a5 at 31 March 2025 and of It8 incominB resources and appllcallon of resourGes, including Its income and expenditure, for the year then ended., have been properly prepared in aGcordance wllh United Kingdom Generally Accepted Acecunting Practlce: and have been prepared in accordance with the requiremenls of the Companles Act 2006. Basis for opinion We conducied our audlt In accordance wlth Intemalional Standards on Auditing (UIQ IISAS rmatlon and, except lo the extent olhevwise expllcltly staled in our report. we do not express any form of assuran￿ concluslon thereon. Our responslbility Is to read the other Informatlon and, In doing so. consider whether the olher InformatSon Is matsrially inconslslent wlth the financial statements or our knowledge oblalned In thè cours& of the audit, or Othe￿Ise appears lo be materially mlsstated. If we Idenlfy such material inconsistencles oi apparent material misstatements, we are required lo determine whether this give8 rlse to a materlal mlsslat8ment in the financlal Slatements themselves. If, based on the work we have perforned, we conclude that there is a materhal mlsstatemenl of thi5 Other Information, we are required tc report thal fact. We have nothing la rBPOrt in thls regard. Oplnlon$ on othèr matt•r8 prescylbed by Ihe Componle$ Act 2006 In our opinion, based on the work underfaken In the course of our aud6t'. the information given In the trustèas, r8POrt for the flnanclal year for whlch Ihe financial statements are prepared, which includ8s th8 directors, report prepared for the purposes of company law, is consistent wtth the financial stalements., and the directors, report included within thè trustees, report has been prepared in accordance wilh applicable legal requirernents. TLC: TALK, LISTEN, CHANGE INDEPENDENT AUDITOR'S REPORT (CONTINUED) TOTHE MEMBERS OF TLC: TALK, LISTEN, CHANGE Matters on whlch wo arg r9qulred to report by exceptlon In the light of the knowledge and understsndin9 Df the charity and Its envtronmenl obtained In the course of the audit, we have not Identified material misslalements in Ihe directors, report includgd withln tt)e trustees, report. We have nothlng to report in respect of the following matteTS in relation lo which the Companies Act 2006 requires us to report to you If. In our oplnion.. adequate accounting récords have not b6en kepi, or returns adequate for our 8udtt have not been received from branches not vislted by us.. or the financial 51atemenls are nol in agreement with the accounting Tecords and r8turn5,' or Certain disc105ur88 of trustees, rernuneralion specified by law are not made; or we have not reGeived all the information and explanations we rèquire for our aud6t'. or the Iruslees were not enutled lo prepare the financial slatemenls in accordancè wilh th6 small companies reglme and take advantage of thè srnall companies, exemptions in prèparlng the trustèes, report and from Ihe roquiremenl lo prèpare a slrateglc report. Respon$ibllltle$ of trusteos As 8xplained more fully in the slalèment of trustees. responsSbillties, the trustees. who are also the direclors of the charity for the purpose of company law, are r8sponsible for the preparation of the financial statements and for being salisfi8d that they give a true and fair view, and for such inlernal control as the trustees deterrnina is necessary to enable Ihe preparallon of financial slalemenls that ara free from malerial mls$talémant, whelhÉr due to fraud or elror. In preparing the financlal slalements, the Injstees are responslbl6 for assessing Ihe d)arity'S ability to ¢onlinue as a golng concern, dls¢loSiDg, as applicable, matters relaled lo going coneern and using ihe going con¢em basi$ of accounting unless the trustees either inlend to liquldate the ¢harilable company or lo cease operations. or have no realislic alternatbve bul lo do so. Audltorfs responsibilitl?s for the audit of the flnancial statements Our objectives are to obtaln reasonable assurance about whelher the financlal statements as a whole are free from material mlsstalement. wh8th8r due to fraud or error, and to issue an audllor's report that includes our opinion. Reasonable assur8nc8 18 a high level of assurance bul is nol a guarantee thal an audit conducted in accordance wfth ISAS (UK) will alwayB detect a material mlsslalemenl when it exists. Misstatements can arise from fraud or érror and are considered malerlal if, indlvldually or in the agsregale. they could reasonably be expected to Influence the economic decisions of users taken on the basi8 of these financial statements, The exfent lo which our procedures are capable of deteding irregularities, including fraud, is detailed below. Enquiry of management and those charged with governance around actual and poten1181 11t1g￿lOn and claims. Reviewing minutes of meetings of those charged with govemance.. Perfonning audit work over the risk of management override of controls, including testlng of journal entriés and other adlustm9nts for approprialene55, evaluatlng the business rationale of slgnlficant transactions outside the norm81 course of buslnes5 and revtewlng accounting esllmates for blas.. Enqulry of management and those eharged wlth governance lo identify any Instances of non-compliance wlth laws and regulations. TLC: TALK, LISTEN, CHANGE INDEPENDENT AUDITOR'S REPORT (CONTINUED) TO THE MEMBERS OF TLC: TALK, LISTEN, CHANGE The polential effect of these laws and regulatlons on Ihe financial slalemen15 varies considerably. Fir511y, Ihe Charity 15 subject to laws and regulations that directly affecl the financial slalem9nts including financlal reportlng legl$lallon (including related Companies legislation), distributable prorrts legislation and tsxation legislation and we assessed Ihe extent of compliance wth these law3 and regulatlon8 as part of our procedures on the related flnanclal statement items. Secondly, the Charfty is subject to many olhèr laws and regulations wherè the consequence of noTrcompliance could have a materi81 eflect on amounts or dlsclosures Sn the financial statements, for Instance the imposition of rines 01 litigation or the loss of Ihe Charity's license to operale. Auditing standards limit the required audit procedures lo idenlify n0￿coMplI8nce wlth these laws and regulations lo enquiry of the Iruslees and olher management and inspeGtion of regulatory and legal correspondence, if any. Therefore, if a breach Cf operational regulatlons is not disclosed to us or pvident from relevant correspondence, an audit V￿¥1 not detect that breach. Becausé of the Inherent Ilmilatlons of an audit, there is a risk that we will not delect all Irregularities. ineluding thos8 leading lo a material rnisstalernent In the flnancial slalements or non-complianGe with regulatlon. This risk increases the mora Ihal compllance with a law or regulatlon Is removed from the events and transactlons retlecled in the financial statemer)ts, as we wlll be less likely to bettjme aware of instances of n¢￿-COMpli8nce. The rlsk is also greater regarding irregularilTes occurrlng due to fraud rather than error, as fraLMI involv68 IntÈnlional concealment, forgery, colluslon, omlGsion or misrepresenlalion. We communicate with those charged wlth govemance wardlng, among olher matters, the planned scope and tlmlng of the audSt and Signifi￿nI audit findings. including any slgnlficanl deficienci88 in intemal control that we identify during our audit. A furth8r dés¢iiption of our responsibilities is avallable on the Financial Reporting Councll's website aL' https.'Il V￿￿.fre.Org.uklaudltar8re9pD￿slbI11kneS. This description fO￿S part of our auditorfs report. Use of our report This report is m8de solely to the charitable companls members. as a body, in accordance with Chapter 3 of Part 18 of the Companies Acl 2006. Our audit work has been undprt&kert so that we might slate to Ihe charitable compan￿$ members those matters we are required to stal? lo thom in an audtior's report and for no other purpose. To the futlest extent pemiitted by law, we do not accopl or assume responsibility to anyone gther than the tharitable company and the charltable company'8 members as a body, for our audit work, for this report, or for Ihe opinlons we have formed. s . Stgphani? Baker BA(Hons) ACA Isgnlor Statutory Audltor) For and on behalf of Xeinadin Audlt Limited. Slalulory Audilor Chartered Accountarjts First Floor. Th8 F¢undallon Herons Way Chester Business Park Chester Cheshire CH4 9GB 30 January 2026 10- TLC: TALK, LISTEN, CHANGE STATEMENT OF FINANCIAL ACTIVITIES INCLUDING INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2025 Unrestrlcted Unrestrictsd funds tunds 2026 2024 as rgslatgd Notes In¢omo from: Donations and legacies Charitable activities Inv8Stm8nt In¢ome 12,704 4,635,256 31,040 26.555 4,272,236 27.923 Total Income 4,679,000 4,326,714 Expenditure on: Charitable activities 4,637,488 4,268,575 Total expendlture 4,637,486 4.268.575 Not in¢om• and movement In funds 41,514 58,139 Recon¢lllatlon of lund•'. Fund balances at l Aprll 2024 582,928 524,789 Fund balances at 31 March 2025 624,442 582,928 The $18tement of financial acllvilles includes all gains and Ioss8s r8¢ognised in the year. All income and expendSlure derive from continuing aclivlties. 11 TLC: TALK, LISTEN, CHANGE BALANCE SHEET ASAT31 MARCH 2025 2025 2024 as ro¥tated Notes Flxed assets Tangible ass&ts Inveslmenls 12 13 78,5eo 50,501 99,474 129.061 Curr•nt ai$•ts Debtors Cash al bank and in hand 99,475 15 689,526 272.635 812,156 536,561 962.160 1.348.717 Creditorn: amounts falling du• wlthln one year 16 1371,861} (no,367) Net curront a$80ts 590,299 618,350 Totsl assets les? current liablllti 719.360 717.825 Credltors: qmounts falling du• aft•r more than on• yaar 17 {94,918) (134,897) Not as$¢l$ 624,442 582,928 The funds of the charfty Unreslridgd funds 21 624,442 582,928 624.442 582,928 The tlnancial slalements were appioved by the tru$t••s on 30 January 2026 B M Shuttleworth Thistee Company registralion number 01559314 {England and Wales) 12- TLC: TALK, LISTEN, CHANGE STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2025 2026 2024 Nots¥ Cash flows frL)m operdtlng aGtivities Cash absorbed by operalions 26 (171,99T) 11,670.344) Investing acllvltlgs Purchase of tangible fixed assets Purchase of subsidiaries Purchase of other inveslmenls Investment income received <1 5,096) 116,7171 150,500) 31,040 27,923 Net cash (used inllgenerated from invesllng activltles (34,556) 11,205 Flnanclng activit1•8 Repaymenl of borrowings Proceeds from new bank loans Repayment of bank loans (24,743) 96,614 144,000 (131,530) 132.630) Net Gash {used inllgenèratsd from financing aetivlties 157,373) 109,084 Net decrease in oash and cash equivalonts 1263,926) (1,550,055) Cash and ¢a$h equlvalents at beginnlng of year 536,561 2,086,618 Ca8h and ¢a$h equlvalonts at ond of yéar 272,635 536.561 13- TLC: TALK, LISTEN, CHANGE NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Attountlng poll¢les Charlty Inforniatlon TLC.. Talk, Llsten, Change is a prlvale company limited by guarantee incorporated In England and Wales. The reglsl8r8d offi¢e is Floor 5, Trafford House, Chester Road, Manchastor, M32 ORS. 1.1 B4515 of prepardtion The financial 5talemenls have been prepared in accorijance with the charity's govérning document, the CompanSes Act 2006, FRS 102 'The Flnancial Reporting Standatd applicable in the UK and Republic of Ireland" and the Charities SORP "Accounting and Reporting by Charitie5.' Stslement of Racommended Praotice applicAble to charllles preparing their accounts in accordance wllh the Flnanclal Reportlng Standard 8ppll¢abl& in the UK and Republic of Ireland (FRS 102)" The charity is a Publio Benefil Enllty as defined by FRS 102. The flnanclal $lalemenl8 arè prepared in sterling, whlch Is the functional currency of the charity. Monelary amounts In these financial ststements are rounded to thè nearèst £. The flnanclal statements hav8 been propared under the historltral cost convention. Tha principal accounting polici95 adopted are set out b810w. 1.2 Going ¢oncorn At the lime of approvln9 the financial statements, tho trustees have a reasonable expectation that the charlly has adequatè r¢sources to continue In operational existence for the foreseeablo future. Thus the trustees continue lo adopt th8 golng eoncem basls of accounling in preparing the flnaneial slatemenls. 1.3 Charitable funds Unrestrided funds 8re avallable for u6e at the dlscrélion of the IrLtstee3 In furtherance of ihelr charitable objectives. 1.4 Income Incom8 Is rè¢ognised when the charity is legally enlitkd to It after any performance conditions have been met, the amounts ¢an be measured reliably, and It18 probable that In¢ome will be received. Cash donations a￿ recognrsed on recgipt. Other donatlons are recy)gnls8d once the charlty has been notified of the donation, unless perfomiancè conditions require deferral of the amount. Income tax recoverable In relallon lo donalions received under GIftAld or deeds of ￿venant Is reGognised at tha tlme of Ihe donation. Gr4nts Income from charilable actlvltlas Includès income racognisod as earned (as Ihe Felaled Service Is provided) under contract or where entltlemenl to grant fundlng Is subject to specific performance conditions. Grant Incomè included In Ihis categcry provides funding to support programme actlvlties and is r8cognised where there is entillement, certainty of recelpt and the amount can be measured with suffici8nt reliabillty- Income is dèferréd in raspe¢l of ¢ash received relating to ￿tUre axp8nditure. Income from contracts and commissioned servlces This income is included within indivldual clienl payments and contract client payments. Thls relates to amounts receiv2ble for the provision of seNi¢es to commissioners, local authorities and individual clients. This Income repr&sents considerallon for seNices delivered and is classifièd as unrestrictad I￿Ome. Income 15 recognised in the Slalement of Financial Activities in the pertcd in which the serviGgS are provided, in accordance with Ihe tenns of the relevant conlracls. Where payments are received In advance ol service delivery, the Income18 d8ferr8d and rècognbsed as Inojme in the perlod to which it relates. Income is measured at the fair value of the consideration received or receivabl8. Any surplus arising from contract income is avallable to be applied in furtherance of the charlty's general charitable objedlves, 14- TLC: TALK, LISTEN, CHANGE NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Aceountlng pollcies (Continued) Inve$trneht In¢ome Investment income is Tecognls6d when received and is comprised of inleresl from fixed ass81 inv8slments and interest from bank a¢¢ounts rec8Ned. 1.5 Expenditur8 Expenditure 18 recognised once there Is a legal or cDnslTu¢tive obligalion to transfer economi¢ benefil lo Ihird paty. it is probable Ihal 8 transfer of economie b8n8fit$ wlll bg required in settlement, and the amount of the obllgatlon can be measured reliably. Expenditure Is ctassified by actlvty. The costs of eaeh activity are made up of the total of direct costs and shared Costs, including support costs involved in undertaking each activity. Direct cos15 attribul8ble to a single actlvlty are 8llocated directly to Ihal acliwfy. Shared Costs which contribute to more than one aclivty and 5UPPOrt costs whlch are not attributable to a single activity are PPPDrtioned be￿een those activities on a basis conslslent wlth tho use of r8sourGe8. Central slaff costs are allocated on the basis of time spent. and depreciation chargès are alloeAted on the portion of Ihe 88S?t'5 Use. 1.6 Thngible fixèd ass•ts Tangible fixed assets are inrtlally measured al cost and subsequently measured at cost or valuation, n•1 of depreciation and any impaiment losses. D8pr8clatlon18 recognised so as lo wrlte off the cost or valualion of a&%els less their residual values over thelr useful lives on the followlng bases: Improvemenls to propety Plant and equipment Fixtures and flttlngs 200/0 on reducing balance 33•/0 on reducing balance The gain or Ios5 arislng on the disposal ol an asset is determlned as the differen¢e be￿een the gale proceeds and the Garrylng value of the asset, and is recognised in Ihe slalement of fln&ncl81 activities. 1.7 Fixed asset inveslments Flxed asset investrnenls are inlllally measured at transa¢tlon pr1￿ excluding transaction C¢)sl$, and aTe subsequently measured at fair value at 88ch reporting date. Changes in fair valu8 ar& rgcognised in nel incomel{expandilure} for the year. Transacllon Costs are expensed a5 incurred. A sub5idi8ry Is an entty controllèd by Ihe chaTtty. Control IB the pow6r to govern the financial and operaling policies of the entity so as to obtain beneffts from its acllvllles. 1.8 Impairni¢nt of flxed asièts Al each reporting end dale. the charity rev(ew5 thè carrying amounts of ils tangibl8 88set8 to determine whethar Ihere is any indicaliors thal those assels have suffered an imp8irmenl loss. If any such indication ?xists, thg r8coverabl8 amount of the asset is estimated in order to dèlermine the extent of the Impairment loss (if 8nyl. 1.9 Cash and cash oqulvalents Cash and cash equivalents includ8 cash in hand. deposits helij al call wilh banks, other short-term liquld investments wilh origlnal mHlurilies of Ihree months or less, and bank overdrafts. Bank overdrafts are shown wilhin bDrrowings in current liabililies. 15- TLC: TALK, LISTEN, CHANGE NOTES TO THE FINANCIAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 A¢counting policlas (contIn￿dI 1.10 Financlal In8trum8nts The charlty has elected to apply the provisions of Section 11 'Basic Financial Instruments, and Section 12 'Other Flnanclal Instrum8nts Issues, of FRS 102 to au of ils financlal instruments. Financial instruments are recognised in the charity's balano $heel when the charty b6￿Me8 party to the conlraclual provtsions of Ihe Inslrumenl. Financial assets and liabilltles are offset, with the net 8mounts presented In the financlal statements, when Ihere is a legally enforceable right to set off the wecognSsed amounts and Ihgre18 an Intention to settle on a net basis or to reallse the asset and Setlle the liability 5imultaneou51y. Basic linanclal assets 8aslc financlal assets, whlch Inolude deblor8 and cash and bank balances, ar8 initially measured at transa￿lOn priGg Includlng transaction costs and are sub$8quenlly carrled al amortised cost uslng Ihe effective Interest method unless the arrang8menl constitutes a financing transactlon, where the tr8nsa¢tion is measured al thg present value of the fuluie re¢eipls d18counled at a maTkel rate of Inter8s1. Financial agsets classified as recelv8ble wllhln one year are not amortlsed. Basi¢ finanelal liabllltl•s Baslc financial IlabUlti8s, Includln9 cr6dllors and bank loang are InStt8lly racognised al transactlon prf¢e unless the 8rrang8ment constitutes a financ5ng transacllon, where the debt instrument is measured at the presenl value of the futurè payments discounted at a rna￿&1 rale of interest. Financial liabllities classified as payable wlthin one year are not amorti$•d. Debt Inslruments are subsequently carried at amortised cost, using tha affactive intsrest rate method. Trade credllors are obllgatlons to pay for good8 or sèrvices that hav8 beèn acquired In the ordinary Gourse of operations from suppliers. Amounts payable are classmed as current Ilabllllles rf payment is due within one year or Igss. If not, they aro presented as nOn￿Urrent liabllities. Trade credrtors are recDgni5ed initially at tr3n8a¢tion prica and 8ubs•quentty measured al amortised co81 using Ihe effeotive Inlorést melhod. Dereeognltlon of fln•ncl41 Ilabllilies Financial liabilltles are derecognised when the charity's contractual obli9alion8 explre or are discharged or cancelled. 1.11 Employoe beneftts The cost of any unused hollday enlitlemenl is recognised In the period In which the èmployae's servlces are received. Termination benefits are recognlsed Immedialety as an expense when Ihe charity is demonslrably committed to temilnaté the employment of an employee or lo provide termination berbefils. 1.12 Rellremènt benefits Payments to defined contribution retirement benefit gchemes are tharged as an oxpense a5 they fall due. 18- TLC: TALK, LISTEN, CHANGE NOTES TO THE FINAN¢IAL STATEMENTS {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Critical accountlng estlmates and Judgements In the applicalion of the charity'$ 8ceounting policies. the trustee5 wre reqUi￿d lo make judgements. e8tlmates and assumptions about thè canylng amount of assets and liabilllies that are not readily apparent from other urces. The estimales and associaled assumptions are based on historical experience and other factor8 that are considered to be relevant. Actual results may differ from thes8 8Stimates. The estimates and underlylng assumptions in TLC are revtewed on an ongoing basis by the trustees particularly the tieasurer, Revisions lo accounting esllmales 3r8 r8cognised in Ihe p8ilod In which the estlm8le is revised where the revision affects only that peftod, or in the p8rlod of the revision and future pèriods where the revision affects both ￿rrent and future periods. There are nol considered lo be any key judgements in applying accountlng polici88 or key sources of estimation uncertainly that n86d to be adopted by management or key management personn81. Income from donall¢ns ond lega¢lg• Unrestrlcted funds 2026 Unr•stri¢tod funds 2024 Donallons end glfts 12,704 26,555 Income from charltsbl• aGtlvft1•8 Support services Support 8•rrfi¢o9 2024 2025 Indlvldual dient payments Contract client payrnents Grants 50,934 128,554 4,488,804 4,061,813 95,518 83,869 4,835,256 4,272,236 An4ly$l$ by fund Unrestricted funds 4,635,258 4,272,236 17 TLC: TALK, LISTEN, CHANGE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Income from imiestment incom• Unre$tricled Unrestri¢t8d fund8 funds 2025 2024 DÈposil account interest Interest r6cèiv2ble 25,506 5.534 23,983 3,940 31,040 27,923 Expenditurn on charltable actlvltles Support $ervl¢es 202S Support Services 2024 Dlrect costs Staff costs Depre¢latlon and Imp8lm)ent Charitable expendlture 3,908,863 36,010 457,588 3,536,195 42,948 475,058 4.402.451 4.064,201 Share of support and governance costs (see note 7) Support Governanc8 226.518 8.517 208,381 5,993 4,637,488 4.268,575 Analys1$ by fund Unrestricted funds 4,837,486 4,268,675 Support costs allo¢atsd to a¢tlvltle6 Support servlces 2025 Total 2024 Management Flnance Governance costs 225,251 1,268 8,518 207,475 5,993 235,037 214,374 18- TLC: TALK, LISTEN, CHANGE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Net movom&nt in lunds 2025 2024 The nel movement in fvnds is staled after chargingl{crediting)- Fees payab18 for the audit of the charity's financial statements Deprecialion of owned tangible f￿ed assets 3.550 36,010 3,450 42,948 Trustees One of the trustees w8re reimbursed 8xpenses during the year totalling £42 (2024.. £01. 10 Employees The average monthly number of employees during the year was: 2025 Numb&r 2024 Number All employees 134 132 Employment costs 2025 2024 Wages and salaries Social sacurity costs Other pension costs 3,523,807 299,161 85,885 3.179,595 274,636 81.964 3,908,853 3,536,195 The number Of employees whose annual remuneration was more than £60,000 is as follows- 2025 Number 2024 Number £70,001 to £80,000 Remuneration of key management personnel The trustses consider key management personnel lo be comprised of the Directors of Services, the Head of Business Intelligence, the Chief Executive Officer, the Director of BLJsiness Services and the Director of Development. The total amount of employee benefits. including salaries, received by key management personnel w2S £375.84712024: £346,404). 11 Taxation The charily is exempt from taxation on ils activities because all its income is app5ied for charitable purposes. 19- TLC: TALK, LISTEN, CHANGE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 12 Tongible fixgd assets ImprovèM•nl¥ to property Plant Jnd F5xturo$ •qulw¢nt Iittlngs Tot*1 Cost At 1 April 2024 Addbtlons 27.811 1.352 256.058 15.096 285,221 15,098 At 31 March 2025 27,811 1,352 271.154 300.317 Depreciatlon and Impalrm8nt At 1 April 2024 Depreciation tharged In the year 25,211 2,800 1,351 159,185 33,410 185.747 36.010 At 31 March 2025 27,811 1,351 192,595 221,757 Carrying amount Al 31 March 2025 78,559 78,560 At 31 March 2024 2,601 96.872 99,474 13 Fixed asset investments Cash on l)th•r d¢po8lt Inv8gtm•nt8 Total Cost orvaluatlon At 1 April 2024 Additions 50,500 50,500 At 31 March 2025 50,500 50.501 Carylng amount At 31 March 2025 50,500 50,501 At 31 March 2024 2025 2024 Other investments comprise: Notes Investment5 rn subsldiarles 14 .20- TLC: TALK, LISTEN, CHANGE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 14 Subsidiaries TLC.. Talk, Listen, Change is the parent charity of Now You're Talking Therapy Limited, a wholly owned subsidiary. In accordance with the Companies Act 2006 and section 24.13 of FRS 102, the trustees have elected not to prepare ¢onsolidated financial stalements on Ihe basis that the subsidiary's tumover, expenditure. assets and liabilities are immaterial to the charity's overall financial position and perfomance. These financial statements therefore present information for the charity alone. Separate company (parent charilyl financial statements are required to be prepared by law. Consolidated financial statements for the TLC Group are not prepared. as the subsidiary is considered immaterial for the purpose of giving a true and f8ir view. Details of the charivs subsidiaries at 31 MarGh 2025 are as follows.. Name of undertaklng Réglstered office Nature of buslness Class of 'A Held shares held Direct Indirect Now You're Talking Therapy Floor 5, Trafford Social work activities Limited (Company number.. House Chester 154528761 Road, Stretford, Manchester, United Klngdom, M32 ORS Ordinary 100.00 The aggregate capital and reserves and the result for the year of subsidiaries excluded from consolidation was as follows.. Name of undertaking Profitl(Loss) Capital and Reserves Now You're Talking Therapy Limited (Company number: 15452876} (14,5361 {14,536) 15 Deblor5 2025 2024 Amounts falling duè wilhln one year: Trade debtors Other debtors Prepayments and accrued income 260,864 149,254 279,407 658,592 16.040 137,524 689,525 812.156 21 TLC: TALK, LISTEN. CHANGE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED FOR THE YEAR ENDED 31 MARCH 2025 16 Credltors: amounts falling dug wlthln one year 2025 2024 Notss Bank108ll5 Other borrowings other ta￿tIOn and social security Deferred income Trade creditors Othèr credilors Accruals 18 1 D,848 29,284 70,750 76,570 98.269 25,790 80,550 9.957 47.369 80,411 356,524 223,882 19,631 12,593 19 371,861 730,387 17 Cr•ditors; amounts falllng due after more than one yèar 2028 2024 Notes Bank loans Olher borrowings 18 1,578 93.340 34,899 99.998 94.918 134,897 18 Loans and overdrnfts 2025 2024 Bank loans Other loans 12,226 122,624 44.856 147.387 134,850 192,223 Payable wlthln one year Payable after one year 39,932 94,918 57,326 134,897 The charity has outstandlng secured loan facilities, comprising a fixed charge In favour of Key Fund Invgstments Llmtted {10 November 2025) in addition to a Bounce Bad( Loan and a floating Gharge In favour of Postcode Innovation Trust (30 June 2025), A prevtous fixed charge over pr¢perty at 346 Chester Road, Combrook, granl•d lo Williams & Glyns Bank PLC, was salisffed on 23 July 2024. The loans are secured over the assets specified in the charge documents and are repayable in accordance wilh their contractual lerms. 19 Deferred income 2025 2024 Other deferred inrorne 78.570 356,524 -22- TLC: TALK, LISTEN, CHANGE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 19 DefvrTed Income Icontlnuad) Deforred income is induded in the ffnanclal statements as follows.. 2025 2024 Deferred Income is included within.. Current liabilities 76,570 356,524 Movements in the yèar.. Deferred in¢ome at 1 April 2024 Relgasod from previous periods Resourc8s d&f8rred in the year 356.524 2,035,255 (356,5241 12,D35,255) 76,570 356,524 Deferred Sncome al 31 March 2025 76,570 356,524 Deferred income represents amounts received In advance of the period to which they relate. Income is deferred where conditions for recognltlon have not yel been mel. During the year, income received in advanoe has been doferred. and amounts deferred in prlor perfod$ have been released lo the Stalement of Financial Activities as the charity becomes entilled to the income. 20 R•ttrement beneflt schgmes 2025 2024 Definèd ¢ontrlbution s¢hem Charge to profft or108s In r85P8cI of deffined contributlon schemes 85.885 81,964 The charity operates a defined conlributicn penslon scheme for all qualifying employees. The sssels of the scheme are held $opar8tely from those ol the charlty In an Independently adminislered fund. 21 Unro$trictèd lunds The unreslricled funds of the Gharity Comprise the unexpended bqlonces of donation5 and Grants which are not subject to specific condilons by donors and grantors as lo how they m8y be used. These include designaled funds which have been sel aside out of unreslricted lunds by the trustees for specific purposes. At 1 Aprfl 2024 Incomlng regource¥J R080urces At 31 March expended 2025 General funds 582.928 4,679,DQO (4,637,486) 624.442 Prevlous year: At 1 Aprti 2D23 Incoming Tesources Resource8 At 31 March expended 2024 General funds 524,789 4,326.714 {4,268,5751 582,928 -23- TLC: TALK, LISTEN, CHANGE NOTES TO THE FINANCIAL STATEMENTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 22 Opevdting léase commitsnents Lessaa At Ihe reporting end date the charlly had outstanding commitments for fulure rnir¢lmum lease payments under non-Ganc8llable operating leases, which fall (fue as follow5.. 2025 2024 Within one year Be￿een two and fiv8 yaars In ovèr five years 38,958 155,832 29,218 38,958 155,832 68.176 224.008 262,966 23 R•lat•d party transa¢llonts Included within other debtors Is a loan balance of £149,254 (2024: £niD which Is due trom Now You're Talklng Th8rapy Llmited, a subsidiary to the Charity. 24 Post Balance Sh￿t Evfrnts After the yèar end dale Talk Listen Chango merged with the following reglster6d charllle8 durlng 2025: Let's Talk Relationghlps - The Relationship Therapy Centre SpacB Counselling - The Family and Relationshlp Cenlre Relationship Coun8elliTrg E8St Anglia Relationship Works Relationshlp Therapy North These rn•rgeTs took plaGe during August 2025 and December 2025 al no cost and were reglster8d wbth the Charity Commission. In addltlon. after the balance $heel date, the foll¢Jwing charges were reglstered at Cornpanies House in respect of the tharity: . On 30 June 2025, a ￿0atIng charge was created in favour of P051code Innovalton Trust. On 10 November 2025, a fLxed charge was created in favour of Key Fund Inve5tmentB Llmiled. These charges were registe￿d after Ihe balance sheel dalg bul before the financial stat8ments were aulhorS$8d for issue. They represent nonwadjusting posl balance sheel avents and havg not been reflected in th8 amounls recognised in the finanaal statements at 31 March 2025. -24- TLC: TALK, LISTEN, CHANGE NOTES TO THE FINANCIAL STATEMENTS ICONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 25 Pflor year adlustments In thé prior year, income and expenditure relating to seNice dèlivèry contracts waB incorrectly classified as restricted fund8. These contraGts represent income eamed from Ihe provision of services and do not constitute rastrleled income, as the funds w8re received in exchange for seNlces de￿Vered and were not subject to donor imposed restrlctlons as defined by the Charitles SORP. As a result, a prior year adjuslment has been made to reclassify Ihese balances from re8lriGted funds to unreslri¢led general funds. Ttre adju5tmenl resuKed In lh& redassificalion ol Income of E4.037,135 and expendilure of £4,125,194, wllh Ihe net rjeficlt of £88.059 previously inciudpd within reslricled funds transfeffèd to unrestricted general fund5. Comparative figures have been reslated accordingly. 26 Cash absorbed by operations 2025 2024 Surplus for the year 41.514 58.139 Adlu$tments for. Investment income recognised in slalement of financial activities Deprecialion and impaimienl of tsngible fixod assèls 131.040) 36.010 (27,923) 42,948 Movements in worklng capltal.. Decreasel(in¢rea5e) In debtors {De¢rease)Ilncrease in creditors 344,338 (206.5531 137.785 -25-