REGISTERED COMPANY NUMBER.. 01559314 (England and Wales)
REOlSfERED CHA￿ NUMBER: 512710
R•port ol lh• Trust••s and
Flnanclal siat•m•nl• for the Year Ended 31 March 2024
TLC.. TALII USTEN, CHANGE
Xeinadln Audit Limiled
116 Duke Street
Llv•rpool
England
Ll 5JW

TLC: TALK usfEN, CHANGE
Conl•nts of the Flnancl•l Statem•nt•
lor the Y•ar End•d 31 March 20Z4
Pag•
R•port of th• Trusl•••
R•porl of lh• Ind•p•nd•nl Audllor•
12 to IS
Stal•m•nl gf Fln•ncl•l Acllvltl••
16
Balan¢• Sh••t
17
Cash Flow Sl•l•m•nl
18
NDl•s lo th• Cash Flow Stal•rn•Tht
Nat•9 to lh• Fln•nclal Stal•rn•nt•
20 to 29
D•l•ll•d Sl•l•m•nl of Flnan¢l•l Aetlvltl••
30 to 31

TLC: TALK. USTEM. CHANGE
Report of Ihe Truste•s
lor th• Year Ended 31 March 2024
The Iruste¢5 who are also directors of the charlty for the purposeg ol th• Companles Act 2006. presenl thelr report
wlth the financial slatements ol the charlty for the year ended 31 March 2024. The trustees have adopted the
provlslon$ ol Accountlng and Reporting by Charitles: Statem•nt of Récommended Practice applicable to ¢harities
preparlng thelr accounts In accordance with Ihe Flnancial Reporting Standard appllcable Sn the UK and Republic of
Ireland (FRS102) (effecllve l January 2019).
Page I

TLC.. TALK, LISTEN, CHANGE
Report of the Trustee$
for th¢ Yéar Ended 31 March 2024
OBJECTIVES ANO ACTIVrnES
Obl•cllv•s and activille•
Purpo••$ and Alm•
Our charlll$ purposes as set oul in the objècts conlalned in Iho companvs governing documents are to:
benefil the publlc by the provision of Integrated relalionship sUPPQrt to provlde safe. healthy and happy
relatlonships., and
to ensure our door 1$ open to all who require our services regardlèss ol m•ans or background:
Our aims lully reflect the purp05es Ihat the charity was set up to furth•r th• provision of r•141ionshlp support lo alL
We review our aims, objeclives and aclivitles each year. This revlew looks at what we achieved and the outcomes of
our work in the prevlous 12 months. The review looks at Ihe success of each key a¢llvlly and the benefit5 they havp
brought to those groups of people we are sel up lo help.
The review also helps us ensure our aim, oblectlves and activities remained focused Dn our Staled purposes. We have
referred lo the guidance contalned In the Charity Commission's general guldance on public benefll when revlewlng
our airn and objectives and In planning our future activities. In particular, the tru51ees consider how planned aclivilies
will contribule to Ihe alms and objective$ they have sel oul in Ihe governlng documents.
Th• hl$lory Ind fotus ol our work
TLC.. Talk, List•n, Change w85 formed on 1st April 2017. Prior to this we us•d lo be parl of the natlonal ReLal•
Fedèratlon ($lnee 1981) but back Sn 2016, wllh a growlng range ot ¥er¥ic•s, our B¢ard, our staff, our volunt••rs and
oth•r memb•rs all decided we could give betler, more useful and Integrated s•rvic•s as a wholly Independenl charlty.
Our integraled package of rolaliDn$hlp support is unique and provides an Innovatlv• and creative olfer 10 both the
people we work wlth and the communltle8 In which th•y Ilv•.
How our acllvllle• d•llv•r publlc benelil
We dellver a range of integrated supp¢rl. theraples and programmes of work whlch help improve emotional
wellbèing and ensure sale, healthy and happy relationships. We belleve that beiny surrounded by safo, heallhy and
happy relalionships supports high levels of emotlonal wellbeing and increased personal resllience. We want all
relationshlps lo be as good as pD$slble. Relalionships should be nourished and sometime5 everyone needs support to
do thi5.
We deliver service$ to people of all ages. W• deliver services to individuals, coupl95, famili•s and communlti•s. Wt
take a holi51ic approach to each person. tailoring supporl according lo whal th¢y most want to achièvè and tho way in
whlch they want to engage with us. We wlll pay attention lo the specific needs of rrtarglnalis•d andlor minority groups
and slrive lo best meel their needs. We will work with everyone; our starling point is always aboul getting to know
and understand the per50n.
Relalionships can be of any klnd. It could be the relationship wlth yourself, the relationship with a partner or previous
partner. with friends or family, with school or work or with the wider community. Individuals can approach u5 directly
for support or can be referred by a professional agency they are already èngagèd with.
Page 2

TLC: TALK, L15fEN, CHANGE
R•port ol Iho Tru$te••
for the Yèar End•d 31 Mirch 2024
People can choose to access our services in a way which works for them. Our focus is orl helping Indivlduals
increase their understandlng of who they are and why, identifying how they need or wanl lo change. enabling them to
disc¢ver and build on their strengths and equip thomselves with tht skills to develop diflerent ways of being and
actlng, lor Ihemselve5 and wilhin the relationshlps that thèy have. People can work wilh us for a short tlmè or over
the longer term. Our door 15 always open if anyone wants to com• back.
Our ilrat•gy
Ovr Strategic Priorilies for 2024-2026 are .
Diversify Strategically review our Income Streams
parlnerships and organisatlonal struclure
Incorporating suslainable practices and technology . Bo ambilious and bravo.
Develop: Invest in our team and our systems lo strengthèn thelr foundation 8• constanlly learning.
Dillerentiate . Understand what makes us unlque and leverage this through our marketing communicalions and
brand recognltlon Celebrate who we are.
Deepen Expand our impact through co-dosign , data-drlven decisions and high quallly , equltabl¢ service3. Focus
on impact.
D•dlcate .' Commit ourselves to Ilvlng our values , through being an employer of choice and a $lrony elhic•l and
trusl•d provider. B• true to our word.
whllst
Our values
We pride ourselves on belng a value-based organisation. Our value8 are ',
Sale champlonlng 5alety, enrlchlng Ilves.
Authentlc . honest voSces , genulne actlon.
Person Cenlred empowering diversity, celebratlng ufiity.
The trustees have paid due regard to guidanco issued by the Charily Commission in deciding what activities th•
charlly should undertake.
We are commllled to eq uality i diversSty and Inclvslon (EDI) and hav• a sp•cific EDI stralegy which guides Ihl$ work
EDI activilies are overseen by our People Committee . We are proud of our Ihree stalf nelwork$, for staff who Identify
in the LGBTQIA+ community, slaff who are people of colour and slall with a disability.
Page 3

TLC: TAUI usfEN, CHANGE
Reporl ol th• Trustee•
lor th• Y•ar EThd•d 31 March 2024
srRATEOIC REPORT
Achlev•menl and p•rtormance
Our progr•ss and aehi•vémeThl•
Durlng tho past year we have helped 2,000 people through 13,000 sessions of support.
Our léams and those using our servlces havè together achieved some Incredible outcomes thls year - making steps
towards safe, healthy, happy relatlonships in a wide range of way5.
We￿e supported adults and young people lo reduce their use of harmful behaviours towards others
and supported
those who have been on the receiving ènd of this behaviour. We've helped people Improve Iheir own mental and
8molional we(Ibeing, we￿¢ helped couples slruggling with thelr relatlonship post-cancer. and we've facililated
amicable separation for otherg whosè relalionships have come to an gnd.
In Ilne with our organisationaL values, we havo tried our b•8t to make èvery interaclion sale, authontic and
per80n-cenlred.
Organisalional highlighls ot the year included:
New and •xtended local aulhority dome81ic abuse I perpèlrator service5 contracts across Gr•al•r Manchester,
Cheshire W•st 4nd Chesler and Northumbria
Our involvèment as delivgry partner in Greater Manchesler's new Domestic Abuse Pr¢vontion Order (DAPO) pllot
Winning our first NHS contract for our Therapy and Wellbelng Service the deliv•ry of Safe Zones (mental health
support for young people) In Stockport
Th• launch of Now yo￿re Talking, our'profit with purpose, commerclal counselling subsidiary Dpèrating nationwide
Tht expanslon ol our famlly medlation sgrvices Into Cheshlre and Merseyside, wld•ning access to legal aid lunded
support for separalSng parents.
Publication ol the Greater Man¢hqsl•r Combinèd Authorills ev•luation of our b•haviour change programme5,
domonslraling some excellent outcomes including 80% decrease In psychological abuse and 78% decrease In
emotional abuse amon9$t adulls, and 74'A improved mental wellbeing and 70% rèducèd conduct problems amongst
young people.
Belng featured on Radio 4's File on Four programme, Yhe Trouble with Par•nling' lor our work with youny people
uslng harm.
Oelivery of our second fundralsing skydlve, with participants raising over £2,000 for TLC.
Michelle, our CEO, being shorllisted lor a Thlrd Sector award in the Charily CEO category - Ihough she didn't win,
attending the evenl and the surroundlng publlcliy gave us good exposure both locally and nationally.
Earlier in Ihe year we were a signatory on Re3pecVs r•nowed Call to Action, continuing io lobby government lor a
omprehenslvè. cross-government, cross-syslem approach to perpetrators of domestlc abuse. We also signed a
letter regarding the impacts of the riot5, calling for elarlty from government on their slralegy around holding rioters
lo atcounl. alongside the response to perpetralors.
MSchelle was selected as VCSE representative on the NAS Greater Manchesler Peopl• and Culture Committee
good opportunity to champion our 5gCtor amongst publlc seclor colleagues working within Ihe heallh system. She
Iso graduated as a Fellow of the inlernalSonal Acumen Academy. having Completed an intènsive programme for
soclal enlropreneurs building solutions lo poverty as moral leaders.
Page 4

TL¢: TALIE LISTEN, CHANGE
R•porf ol lh• Trugt••s
lor th• Y•ar End•d 31 March 2024
Volc• and Inllu•nc•
We have spent lirne specificalLy focuslng on slronglhenlng our offer to people from LG8TQIA+ communltles, rellnlng
our programme and working wllh staff and partlclpants wlth ilyed experience to both chall•nge and support thls
work. As a result we have redesigned our promollonal matèrlal$ for our programmes wlth a focus on Inclusivity ta
ensure we reach more people. Staff arg taking an Incr?asing lead on deliverifig Internal peer learning as well, wlth
two recent sessions on Neurodlverslty ov8r5ubscrlbed wllh hugely positive feedback and more being planned.
We continue our m•rnb£rshlp ol / contrlbutions to,,
R•spect Ac¢redlt¢d Members Forurn
R•spect CE￿5 Group
Resp•ct I Safe Llve$ A¢tlon on Perpetralors monthly call
All Party Parilamentary Group on P•rp•tralors.
Emotlonal Health Alllance.
In concluslon
A$ w¢ look to 2025 we anticipat¢ another year ol turmoil and change. How•v•r, w•'r¢ continuously encouraged by
our wonderful stalf team and all they do and so strongly and robu511y supported by our Board ofTru6tees. We see
opportunlty In every challenp•. and whil• w• know th•r• wlll be many difficull decisions awaltlng us in the n•w year
we b•lleve we are well posilion•d to copo wlth what•ver Ile3 ahead, drlven by ¢ur commltment to Safe, h•althy• happy
relationshlps.
'Can I lust say thank you agaln for the la8120 week$, you have heneslly h•lped more than any other support worker.-
that fve had b¢¢au$e You￿1 help me understand the angry sldè of me. So yes, thank you apaln. l am looking forward
to learnlng rnar• and changing more with (fLC)."
Adult partlclpant. March 2024.
Flnanclal r•vl•w
Flnanclal posliloft
The accounls for the year ended 31 March 2024 Show a surplus of Income over èxpendltur• of £58,139 compared ta
£54,237 In Ihe prevlous y•ar. The Trustees con51der the oulcom• lor the year ended 31 March 2024 to be salisfactory.
Page 5

TLC: TALK, LISTEN. CHANGE
Report ol th• Truitge¥
for th• Y•ar Ended 31 March 2024
srRATE61C REPORT
Principal risk• and uncértalnlles
The major rlgk9 to which the organisation Is exposed are reviewed regularly and the finan¢lal risks are Incorporated
Into the reserves policy. The Trustees have carried oul Such a revlew and they have identilied a number of risks, the
most potenlially serious of which are..
l. Loss of Incom• from fundlng bodie8,1.e. local authorities. trusts.
il. Rapld changes among our expandlng, experiencod management and adminislrative stalf lèam.
iii. A reductlon In the practition•r warklorce durlng a time of service growth.
Iv. A redu¢lion In the 9uidanco and momentum pravlded by th• Board of Trusteeg.
All these risks ¢•n algo be $•en as opportunities. These and le38or risks hav• been considerod and avoiding
measures and mltlgatlons are included in th• Slrateglc and 8usines6 Plan lor thé Charlty. This is updated each year
Jnd monllor•d by the Chief Executlve Ofllc•r and the Bc*ard ol Trustees.
Page 6

TLC: TALK, USTEN, CHANGE
Report of Ihe Trust••$
lor the Y•ar Ended 31 M•reh 2024
srRATEGIC REPORT
financlal and rlsk management oblecllv•$ •nd pollcles
R•serve• PollGy
The Charity during ihe pasi years has built up reserves lo safeguard the luture of th¢ service during ihese difficull
times and where necessary io sub5idise activilies when public lunding has dlrnlnlshed.
All asp•cts of bolh Income and expenditure have been carefully studie6 and, where appropriate, actlon laken to
reduce cost5 and maximise Income. This 1$ especially relevant a5 we begin to navigate what society looks like afler
the Covid pandemic , and durlng a cosl ol Ilvlng crl$ls The financial position of Ihe Charlly wa$ closely monitored
throughout the year and reporled on to Ihe Trustees wllh tol81 transparency so that any action Could be quickly taken
where necessary if a change of direclion or cost culllng was required.
In order lo make a judgmenl on the amount of resgrv¢, the Tru51ees have conslderèd the risks In respect of
expenditure, unr¢slrlcted Income, restricted Income and where funds can only be reallsed by tho dispo$al of a flxed
assel. Trustees have also taken Into consideration any external idenlified polenlial major risk$ to income and
expenditure during th¢ year under consideratlon.
A risk a$ses$menl ha$ b••n und•rlaken for th• period 2024125 and the followlng has been d•termlned:
Unr•strlet•d Income: High risk du• lo long•r t•rm impact of Covid-19 and the cosl of Ilvlng crisis on charllable
incom•, namely client payments, lundralslng and evénts and Schools-based counselling.
R•strlct•d Incom•: Low Risk as rolatlonships wllh Commlssion•r$ r•maln positlvg
Expendllur•: Medlum rlsk as budgèt has been remod•ll•d to r•flect current tlr¢umstance5 but the longer-term
Impact remalns unclear.
Ext•rnal •Trvlronrn•ntr. Medium rlsk due to changing r•sourc•s in th• publi¢ $eclor and longer-term fundlng
vallability.
Our smart r•serve policy i¥ modellod on the followlng:
IO0% of redundancy ¢o5ts IfTLC: Talk. Llslen. Change needed to make all stalf redundant Immediately.
Lease liabilitie5 for Trafford House capped al a 6 month notice period.
IO% contingency - bas•d on 10% of Ihe currenl Inrome - which would eThabl• u• lo cover the cost of losl funding il
needèd.
TLC: Talk. Listen, Change is predictlng income of £4,582,224 2024125.
Based on Ihls smart reserve model we should hold In reserve £708,018.
Current Reserves as of 31 March 2024 equal £582,928 . Thls Is a shortfall of £125,090 of our requlred r•$erve level.
However . the IO% eonllngénty is based on the luture income levels not the current 2024125 levels . Thls gap wlll be
further closed with the additlorn of any surplus al the end of 202412025. A prediclion of a surplus for 2024n5 which is
based on the conservative budget. is É44.655 pr• d*pre¢iation,
In future years any excess reserves will be usgd to:
Inve51 in new s8rvice developmenl
Invesl in rep(i¢ation of services into new geographlcal ar•as
Invesl In additional org•nisational resources
Page 7

TLC,. TALK, LISTEN, CHANGE
Report of Ihe Tru5to••
for the Y•ar End•d 31 March 2024
sfRATEGIC REPORT
Reserves have been established In the past by,.
right control ol expenditure in all areas.
Suc¢e$5f ul fundraising
Maximising interest income from a positive cash flow 5ilualion over many years.
The Board seek lo maintain réserves by setting an achlevable balanc•d budgel lor each financial year.
The policy and Ihe calculalion ol level of reserves will be revléwed at least annually. The reserve f igure slated will be
hecked after tho producllon of Ihe annual accounls, prior to budget setting and al year-end.
Res•rve$ required are reviewed oulside ot thi5 schgdule if we are considering Ihe application or usè ol a slgnilicant
level of reserve.
The Tru5lees have worked closely wlth Ihq management of the Charity and all are extremely satlsfled wlth the current
position.
We have continued lo receive financial Support from most local aulhorities ITh wh05e areas we wark and we are very
gratelul to them for their support and encouragement, We also very much appreciate all thosg organisations, trusts
and private individuals who contlnue to support our work flnancially and wlthoul whom w• could not survlve.
Th• Charltys current policy concerning the payment of Irade credilors is to follow tho CBI'S Prompl Payers Codo
(copies are available Irom the CBI, Cèntre Polnt,103 New Oxford Street, London WCIA IOU).
The Charity's current policy thereforè concernino the payment ol trade trédllors is lo:
$ellle th• terms of paymenl wlth suppllers when agreein9 Ihe terms ol each Iransactlon:
ensur* thal suppllers are made aware of the terms of paym•nt by Incluslon of Ihe relevanl lerm5 in conlracts., and
pay In accordance wlth the Charilvs Contractual and other l¢gal obllgatlons;
Page 8

TLC.. TALK, usfEN. CHANGE
Report ol th• Tru$l•ès
lor th• Y•ar EAd•d 31 M•rch 2024
STrUCTURE, GOVERNANCE AND MANAGEMENT
The Charity has a Board of Trustees. whlch delegates Ihe day-lo-day re8ponslbllity ol the mana9emenl and control ol
tho Charily and its funds to It8 Chlef Executive.
A Scheme of delegalion is in place and day to day respon81bility for the provl$lon of the servl¢es rest wlth Ihe Chief
Executlve along wlth the Executive Leadershlp Team and Senior L•adershlp Team. The Chlef Executlve Is responsible
lor ensurlng Ihat the charlly delivers the services spocifiod and that key performance indicators are mel. The S•nior
Leadershlp Team has responsibility for Ihe day io day op•rational management of the Charity, indlvldual supervisio
of the staff team and also ensuring that Ihe team continu• to develop their skills and working practlc•s In Ilne wlth
good praclSce.
The Chalr, Vl¢e Chair and Treasurer who 55t on the Board of Trustees are elected at the Annual General Meeling. The
Chlef Exe¢utlve, appolnted by the Board of Trustees, Is responslble to the Trustees aThd altends Board of Trustee
meetlngs for dlscusslon and approval of activlties on a regular ba5iS,
ALL éxpéndilurè is approved by Ihe Board ol Truslees either acting as a body In the Case of major expendSlur• or
through a scheme of dèlegations vla the Chlef Execulive and the Trustees ensure that lull accounlin9 records are
maintained with monthly producllon of 8latistlcs ind manag•ment accounting records to ensure Ihal all crlterla for
sp•nding th• funds of th• Charity are lully mel. Wlthln the Charlly there are a numb•r ol restrlcled funds r•latiny io
speclfic projects. Th• d•l8galed authority to th¢ Chlel Ex•culive engures thal these are managed on a day to day basls
wlthln Ihe requlrements ol th•lr r•slrlcllons and thls Is ov•rs•4n by lh• Board of Trust¢O5.
REFERENCE AND ADMINISTrATIVE DEfAILS
R•gl•t•rod Company numb•r
01559314 (England and Wales)
R•glJt•r•d Charfty numb•r
512710
Rggl•t•r•d offl¢•
Dr G A Drugarb
Mr C M Ga3k•ll
Mr K Mitchell (resiyned 25.7.23)
Mr A Raymod•
Mr$ M A Shannon (r•sign•d 7.12.23)
Mr$ B M Shuttleworth
Mr J B Sless (reslgned 7.12.23)
Mrs A Sullan
Ms C M Blunt
MrGNLowe
Mrs S E Ingleby
Miss C J Spain
Miss C Liu
Ms R Tarafder {re$igned 18.10.23)
Appolntment ol the Truslees Is by election at Ihe Annual General Meeting of the Charity. Additional Tru51ees lo fill
casual vacancles may be appolnted by Ihe Board during the year and their continuation is subject lo eleclion al the
next AGM.
New Trustees are requlred to undergo an induction programme Including an Introduction to the objectives. scope and
pollci¢s ol Ihe Charily, Charlty Commi$slon information and Trustee responsibilities.
Page 9

TLC: TALII LISTEN, CHANGE
Report of thè Trujlees
for thè Year Ended 31 March 2024
REFERENCE AND ADMINISTRATIVE DEfAILS
Company S•cr•tary
Mrs M Hill
Audltorg
Xeinadin Audit Llmited
116 Duke Street
Liverpool
England
L15JW
STATEMEKf OF TrUSTEES RESPONSIBILMES
The trustees (who are also the director6 of TLC.. TALK, LISTEN, CHANGE for tho purposÈs of company law) are
respon$lble lor prèparing the Reporl ot the Trustees and the linancial stalemenls in aecordanc• with applicable law
and United Kingdom Accountlng Standards {Uniled Kingdom Generally Accepted Accounting Praclice).
Company law requirgs the trvstees lo prepare financial slatgmenls for each financlal year which give a true and falr
view ol the state of affalrs of the charltablo company and of the Incoming resources and applicalion of resources,
Including the Income and expondilure, ¢1 the charilablt company for that perlod. In preparing those financial
stalements, the trustees are required lo
select suitable accounting policies and than apply thèm consi51ently',
observe the method5 and princlpl•s In the Charily SORP:
make judgements and eslimates thal ar• reasonable and prudent.,
prepare the financial statements on the going concern basls unless 11 19 inappropr¢ate to presume that th•
haritable company wlll conlinue In bu5in8ss.
The trustees are r•sponsible lor keeplng proper accountino records which dlsclo8e with reasonable accuracy at any
lime th• finanelal position of the charilable company and to enable them to ensure that the financlal slatements
comply wlth the Companie$ Act 2006. They are also responsible lor saleguarding the assels of lh• charitable
company and hence lor taking rea80nable 51eps for Ihe prevenlion and detection of fraud and other Irrègvlaritles.
In S) lar as the Irust••s arg aware:
th•r• is no relevant audlt Information ol which Ihe charitable cornpanls audllors are unaware., and
tho trust••s have taken all steps that thay oughl to have laken lo make th•mselve$ aware ot any relevanl audit
information and to eslablish Ihal Ihe auditors are aware ol that information.
M•mb•r• ol Ihe Board ol Tru$te•$
Members of the Board of Trustees, who are directors for the purpose of company law and Iruslee5 for the purpose ol
charity law, who served durin9 Ihe year and up io the date ol thls report are set oul on page g.
In accordance with company law. as the company's dirèctors, we certify thal=
so far a5 we are aware, Ihere is no relevant audit information of which Ihe company's auditors are unaware; and
as the dlrectors of the company we have taken all the sleps that we ought lo have taken in order to make ourselv•s
aware of any relevanl audit informalion and to establish that Ihe charlty's audltors are aware ol that information.
AUDITORS
The auditors. Xeinadin Audil Limiled, will be proposed for re-appointment at the forthcoming Annual Genèral Meeling.
Pa9e10

TLC: TALK. LISTEN, CHANGE
Report ol lh• Tru•t•es
for th• Year End•d 31 March 2024
Report of Ihe truste•s. Incorporatlng a strategic report, approved by order of the board of Irustees. as the company
directors. on and signed on the board's behalf by:
Mrs B M Shutlleworth- Trust•a
Page11

R•p•rl ol the Independent Audltor$ to lh• Members ol
TLC: TALK LISTEN, CHANGE
Oplnlon
We have audited the financlal slalemenls of TLC: TALK, LISTEN. CHANGE (the 'charitable CompaTh￿ for the year ended
31 March 2024 which comprlse the Statemenl of Flnancial Activities. the Balance Sheet, the Cash Flow Statement and
notes to the financial slatemenls. includlThg a summary ol significanl accounting policies. The flnanclal reporting
Iramework that has been applied in their preparation Is applicable law and United Klngdom Accounting Standards
(United Kingdom Generally Accepied AccDunllng Practice).
In our opinion the financial slalements:
give a true and fair view of the state of the charltable companls aflalrs as at 31 March 2024 and of Ils incoming
resources and application of rèsources, Including ils income and expenditure, for the year then ended:
have been properly prepared in accordance wllh United Kingdom Generally Accepted Accounting Practice; and
have been prepared in accordance wlth the requirements of the Companles Act 2006.
B••l• tor oplnlofi
We conducted our audit in accordance with Internalional Standards on Auditing (UK) (ISAS (UK)) and applicable law.
Our responsibilitles under Ihose 8landard5 are furlher descrlbed in the Auditors, responsSbilities for the audit of the
linancial staltmènts section of our report. We are independent ol the charltable company in accordance with the
ethlcal rèquirements that are relevanl lo our audil of Ihe financlal stalements in the UK. including Ihe FRC's Ethical
Standard. and we have fulfilled gur other tlhical rgsponsibilities in accordance with these requiremeThls. We believe
that the audil •vld•n¢e w• have oblalned18 sufflcienl and approprlale to provide a basis lor our oplnS0n.
Conclusions r•l•llng lo golng ¢onc•rn
In audlllng the financial statements, we have concluded Ihat the trustees, use of the going concern basi5 of accounting
In the preparallon of the linancial statements is approprlate.
Based on the work we have p•rlormed, we hav• not Identified any mèt•rial ufic•rtalnties relating to event$ or
conditlOnS thal. Individually or colleclively, May cast slgnilicant doubl on the charltable company's ability to conllnue
as a going conc4rn for a period ot at least twelve months from whon th• financial statements are aulhorlsed lor
issue.
Our responsibililies and the responslbllltles of the Irusle•$ wilh re8pecl to going concern are described In the
relevanl $e¢llon$ of thls report.
Oth•r Inlormlllon
The Iruslees are responsible lor the other Inlormallon. Th• other inlormatlon comprises the informatlon Includ•d In
th• Annual Report, other Ihan Ihe linanclal slatgments and our Report ol the Independent Auditors Ihereon.
Our oplnion on Ihe financial stalements does not cover the other Information and, except lo the •xtent oth•rwise
explicitly slated in ovr report. we do not express any form ol assurance Conclusion thereon.
In connecllon wilh our audit gt the financial statgmenls, our responsibility is to read the other informallon and, in
doSng so, consider whether the other inlormalion Is materially inconslstenl wlth the financial 51alem•nts or our
knowledge oblained in the audil or otherwise appears to be malerially mlsgtaled. If we identify such materlal
inconsistencies or apparent materlal misstalpments, we are requlred to determine whether thls glves rise to a
material mi55latement in the financial slalernenls themselve5. If, based on the work we have perlormed, we conclude
Ihat there is a rnaterial misstatemenl ol Ihis other informalion, we are required to report that facl. We have nothlng
to reporl in this règard.
Oplnlons on othgr matterg pr•scrlbed by the Companles Acl 2006
In our opinion. based on the work underlaken in the course of the audit:
the Information given in the Report ol the Trustees for the financial year for which the financial statements are
prepared 1$ consistent wilh Ihe financial 51alement$', and
the Report ol the Truslees has been prepared in accordance with applicable legal requiremenls.
Page 12

Report of the Independent Audllors lo Ihe M•mb•rs of
TLC: TALK USTEN, CHANGE
Mall•ri on whl¢h w• are r•quired to r•porl by exc•ptlon
In the light ol th• knowledge and understanding of the charitable company and 5t3 erbvironm•nl obtalned the c¢urse
ol the audil, we have not identified material misstatemen15 in the Report DI the Trustees.
We have nothing to report In respect ol Ihe followlng malters wh•r• lh• Companie8 Acl 2006 requir•s us to report to
you If, In our opinion:
adequale accounting records have nol been kepl or returns ad•quat• for our audit have nol been recelved Irom
branches nol visited by us; or
Ihe financial statements are nol In agreement wllh the accountlng records and returns; or
¢trtaln di$¢losure5 01 truslees. r¢muneratlon sp•clfled by law ar• not made; or
we have not recelved all the Informallon and explanalion$ wg require for our audll: or
lh• trusteeg w•r• not •ntitl•d to take 4dvJntage of Iho $mall companies •xemptlon from Ihe requlremenl lo
prepar• a Straléglc Report or In preparing thè R¢port ol the Tru$le•$.
R•Jponslbllltl•s )f trust•••
As oxpiain•d more lully In the Stalement of Trustoes, Respon4lbililies, the trustees (who ar• also the dlreclor5 01 Ihe
chirllabl• company for the purposes of company law) are r•gponsible for the preparation of th• flnanclal gtalements
and for belng salSslied thal they glve a true and fair vi•w, and for such int•rnal control a$ th• truslee$ dgl•rmine 19
necessary to enable the pr•paratlon ol financlal slalementS that ar8 Iree from material ml8Statement. wh•ther due to
fraud or error.
In preparing the financial stat•m•nts, the trugt••s ar• responslbl• for assesslng the charlt14ble companys abillty to
continue as a going concern, disclosing• a5 applicable, rnatters related to golng concern and using the going concern
basij ol acc¢untlng unless th• Iru8t••5 ¢llh¢r Intend to liquidate Ihe charitable company or to ceas8 oporations. or
h4v• no r•alisll¢ •lt•rnatlv• but to do 8a.
Page 13

Report of Ihe Indèpendenl Audltors lo Ihe Members of
TLC: TALK, LISTEN, CHANGE
Our responglbi1411es for the audlt ol th• flnan<lal $tatemtnt>
Our objectives are to Dblain reasonable assurance aboul whether the financial 51atemenls as a whole are free from
malèrial misstalemenl. whether due lo Iraud or error, and to issue a Reporl of the Independent Auditors that Includes
pur opinion. Reasonable assurance is a high level of assurance, but is nol a guarantee that an audll conducled in
accordance with ISAS (UK) will always detect a malerial misstalement when il exisls. Mis$latements can arise from
fraud or error and are considered material if. indivldually or in the aggregate. Ihey could reasonably be expecled lo
influence the economic decisions of users taken on Ihe basis ot these financial 51alemènts.
The oxlent lo which our procedures are capable of detecting irregularrti¢s, includlng fraud Is detailed below:
In identifying and assessing risks of material misstalemenl in respect of Irregularities, including fraud and
non-compliance with laws and regulations, our proce(Sures included the following..
We enquired of mènagemenl and those charged Wilh governance, whlch Included obtaining and reviewing
supporling documentation, concerning the charlly's policies and procedures relating lo:
Idenllfying, evaluating, and complying with laws and repulations and whelher Ihey were aware of any Instances ol
non-complian¢e:
Delecling a nd responding to Ihe risks ol fraud and whelher they havt knowledge ol any actual.
suspected, or atleyed f raud;
The inle rnal controls established to mitigate risks relaled to fraud or non-compliance with laws and regulations.
We inspecled the minute5 of meetings of those charged wlth governance.
We obtainèd an understanding ol the legal and regulatory framework that the charity pperates In. locusing on those
laws and regulations that had a material elfecl on the financial slalement5 or Ihat had a fundamental effect on the
aperalions of Ihe charity from our professional and sector experience.
We communicated applicable laws and règulations throughoul Ihe audit learn and remained alerl lo any Indlcalions
of non-compllance throughout Ihe audit.
Wt reviewed any repor15 made to regulators.
We revlewed the financial stalemenl diselosures and lesled thes• to supportlng documenlalion lo a55ess
compllance with applicable laws and règulations,
We performed ana lytical procedures lo Idenllfy any unusual or unexpectgd relallonships that may indicate risks of
material misstalemenl due to fraud.
In addre55ing the risk of fraud through manaqernenl override of controls. we tegled the approprial¢ne5s of journal
entries and Dlher adjuslmenls, assessed whether the judgemènts made in making accounting estimates are
indicative of è polenlial bias and lested significant Ira nsactions that are unusual or those outside Ihe normal course
of busine55.
Because of the inherent limitalions of an audil, Ihere is a risk that we will not del•cl all Irregularities. including those
leading to a material misstalemenl in the financial slate mgnls or non-compllance wilh regulation. This risk Increases
the more Ihal CDmpliance with a law or regulation is rèmoved from the event5 and transactions reflecled in the
financial stat¢ments. as we will be le55 likely lo become aware ol instance5 of non-compliancè. The risk is a150
greater regarding irregularilies occurring due lo fraud ralher than error, as fraud often involves intentional
c¢ncealm•nl, forgery. collu51on. omi55ion or misrepresÈnlalion.
A luriher description of our responsibilities for Iho audit of the linancial statements is located on the Financial
Reporling Council's websile al www.1rc.org.uklauditorsresponsibililies. This description fornis parl of our Re port of
the Indeper*denl Audilors.
Page14

Report of thè Independenl Audltors lo the Member$ ol
TLC: TALK. LISTEN, CHANOE
Use ot our réport
This reporl Is made solely to the charllable company'5 members, as a body, in accordance wlth Chapier 3 of Part 16 of
tho Companies Act 2006. Our audit work has been undertaken so that we mlght state lo the charitable companvs
members those matters we are required to state to Ihem in an auditors. report and for no other purpose. To the
fullest extent p•rmitt•d by law. we do not accepl or a$sumo responsibilily to anyone other than Ihe charitable
company and the charitable company's members as a body. for our audit work, lor this rgport, or far the opinions we
have formed.
Andrew Jame
ylor. (Senior Statulory Auditor}
f or and on behalf of Xeinadin Audlt Limitqd
116 Duke Street
Llv¢rpool
England
Ll 5JW
Page 15

TLC: TALK, LISTEN. CHANGE
51alement ot Financial Activities
lor th• Year Ended 31 M•r¢h 2024
31.3.24
Tolal
funds
31.3.23
Total
funds
Unrestrleted
fund
Restricted
fund
Notes
INCOME AND ENDOWMEMTS FROM
Donalions and legaciès
26,555
26,555
2,107
Chirltabl• •ctlvill•$
Charitable
235.101
4.037.135
a.272.236
4,441,051
Investmènt Income
27.923
27,923
3,307
Tolal
289,579
4,037,135
4,326.714
4.446.465
EXPENDITURE ON
Ch•rllabl• •ctlvltlos
Ch4rilable
143,381
4,125,194
4.268,575
4,392,228
NEf INCOME/(EXPENDrruRE)
146,198
188.0 59)
58,139
54.237
RECONCILIATION OF FUNDS
Total funds brought forward
436,730
88,059
524,?89
470,552
TOTAL FUNDS CARRIED FORWARD
582,928
582,928
524,789
The noles form parl of Ihese financial statements
Page 16

TLC: TALK. LisfEN. CHANGE
Balance Sh••t
31 March 2024
31.3.21
Total
funds
31.3.23
Total
fund$
Unreslrlcted
fund
Reslrlcted
fund
Noles
FIXED ASSErs
Tangible assets
Investments
li
12
99,473
99,473
125,705
99,47a
99,474
125.705
cURRE￿rAsSErs
Debtors
Cash at bank and in hand
13
812,157
378,715
612,157
536,561
696.517
2.086,616
157,846
1,190.872
157,846
1,348.718
2.783,133
CREDrroRS
Amounts falling due wlthin one year
14
1572.521)
(157.846)
(730,367)
(2,341,124)
NEf CURRENT ASSETS
618,351
618,351
442,0119
TOTAL ASSEfs LESS CURRENT LIA8ILmES
717,825
717,825
567,714
CREDrroRS
Amounts falling due after more than one year
15
034,897)
034,897)
(42,925)
NEf ASSEfs/(LIABILmES)
582,928
582.928
524,789
FUNDS
U nre$trlct•d lunds
Restricted funds
18
582,928
436.730
88.059
TOTAL FUNDS
582,928
524,789
These financial statemtnts have been prepared in accordance with Ihe provlslons applicable to charitable companies
sublect to the small companles reglme.
The financial statements were approved by the 8oard of Trustees and authori5ed for issue on
and were slgned on ils behalf by:
Mrs B M Shuttleworth - Trustee
Thè notes form part of these linanclal stalemènts
Page17

TL¢: TALK, LISTEN. CHANGE
Cash Flow Slalement
for the Y•ar Ended 31 March 2024
37.3,24
31.3.23
Notes
Cash Ilows from op•rallng aclivlties
Cash generated from operations
Interest paid
(1,653,128)
07.217)
1,314,346
(17,290)
Net cash (used inl/provided by operating activities
(1,670.345)
.297.056
Cash 11)ws from investing aclivltles
Purchase of tangible fixed a55et5
Purthase of fixed a55el investments
I nleresl received
(16.7171
(35.724)
27.923
3.307
Net cash provided by/(used in) invèsting activities
11,205
(32,417)
Cash flows from flnanclng activltl•s
New loans in year
Loan repaymgnls in year
144,000
134,915)
(39,435)
Net cash provided byl(used inl financing a¢livilies
109,085
(39,435)
Chang• in cash and ¢a$h equlvalont5 in the
reporllng period
Cash and Cash gquival•nls •t lh• beglnning
of th• reportlng p•riod
11,550.055)
1,225,204
2.086,616
861.&12
Cash and eash •qulvil•nt$ It Ihe end ol thè
r•porling perlod
536,561
2,086,616
The notes form part of Ihe$e financlal 51atemenls
Page 18

TLC: TALK, USTEN. CHANGE
Noles to the Cash Flow Stalem•nt
lor Ihe Ye•r End•d JI March 202
RECONCILIATION OF NEf INCOME TO NEf CASH FLOW FROM OPERATING ACTIVrnES
31.3.24
31.3.23
Net Income for Ihe reportlng p•rlod (as p•r th• Stat•mgnt ol Finan¢lal
Actlvltles)
Adlu$trn•nl8 lor,
Depreciation charges
Interest re¢elv•d
Interest paid
{Increase)/decreast In debtors
(Decraase)/increa$e in creditors
58.139
54,237
42,948
127,923)
17,217
(115,640)
(1,627,869)
50,148
13,307)
17,290
778.489
417,489
N•t cash (us•d In)Iprovld•d by op•r•tloni
0.653.128)
1,314.346
ANALYSIS OF CHANGES IN NEf FUNDS
At1.4.23
Cash flow
Al 31.3.24
N•t cash
Cash at bank and in hand
2,086,616
(1,550,055)
536,561
2,086,616
11,5 50.055)
536,561
D•bt
Oebts falllng due wlthln l year
Debls falllng due after l year
(40,214)
(42,925)
(17,112)
(91.972)
(57,326)
(134,8971
{83,139)
1109,084)
(192,223)
Toial
2,003,477
0,659,139)
3&6,338
Tho notes form part ol theso linancial statemènts
Page19

TLC: TALK, LISTEN. CHANGE
Note$ to the Flnaneial Slat•menls
lor thè Year Endèd 31 March 2024
ACCOUNTING POLICIE5
Ba$ls Dt prèparlng Ihe flnanclal $lalem•ftts
The financial slalemenls of the cha ritable company, wh ich 15 a public benefit entity under FRS 102, have been
prepared in accordance wilh Ihe Charitlès SQ RP (FRS 102) 'Accounling and Reportin9 by Charilies.. Slalemenl
of Recommended Praclice applicable to charities preparing Iheir accounts in accordance with the Financial
Reporting Standard applicable in the UK and Republic ol Ireland IFRS102) {elfeclive l January 20191., Financial
Reporting Standard 102 The Financial Reporting Slandard applicable in Ihe UK and Republic ol Ireland, and the
Companie5 Act 2006. The financial slate ments have been prepared under the historical c051 convention, wlth
Ihe exception of investments which are included al market value.
Crhlcal acc•untlng judg•menl8 and key $ourceJ of ejtimallon uncertalnly
Estimates and judgements are continually evaluated and are basèd on historical èxperience and
other factors, including Èxpeclalions of fulure events that are believed to be reasonable undèr the
circumslances.
In¢om•
All income is recognlsèd in the Slatemenl of Financial Activlties once the charity has èntitlomenl Its thè funds,
il Is probablÈ that the income will be receivod and the amounl can be measured reliably.
Expondlture
Liabilities are recognised a$ expenditure as soon as there is a legal or constructive obligation committing Ihe
charity to that expenditure, il is probable that a transfer ol economic beneflls will be required in settlement
and the èmounl of the obligalion can be measured rellably. Expenditure Is accounted for on an accrua15 basi5
and has been classified Under headin9$ that aggregate aLI c051 related lo Ihe category. Where costs cannot be
dirèclly attributed lo parlicular h•adings Ihey have been allocated lo aclivllles on a basis conslstent with the
use of resources.
Tanglble flxed a$$plo
Depreciation is provided al thè following annual rates in DrdEr to write olf each asset over its e51imaltd useful
Improvemen15 lo properly
Plant and machinery
Fixtures and littings
20/0 on cos1
20 /• on reducing balance
IO/• on reducin9 balance
Taxalion
The charity is exempl from corporation tax on its charilable activilles.
Fund accounting
Unreslricled funds can be used in accordancè wilh the charitable objeclives at the discretion ot the trustees.
Reslricted funds can only be used for parlicvlar reslricled purposes withirt the obj*tls of Ihe charity.
Restriction5 arise when specified by Ihe donor or when funds are raised for particular restricted purposes.
Further explanalion ol Ihe nalure and purpose of each fund is included in the nolès to the financial slatement5.
Pen$lon costs and other pos1-rellrem•nl bÈnelit8
The charilable company operates a defined contribution pension scheme. ConlribuliDns payable to ihe
charitable company'5 pension scheme are charged to the Statement of Financial Aclivllies in the period to
which they relale,
Page 20
continued,.

TLC.. TALK, LisfEN. CHANGE
Not•s to th• Flnaftclal Slal•m•nts - eonllnu•d
lor Iho Y•ar Ended 31 March 2024
AccourifiNfj POLICIES . conllnued
Golng conc•rn
At the lime of approvlng the financial statements, Ihe truslees have a reasonable expectation that Ihe charity
has adequate resources to continue in operational existence for the foreseeable fulure. Thus the Irustees
continue to adopt the going concern basls of accounting in preparlng the financial statements.
The charilabl• company is robust and has a strong financlal posilion, with net ass•ts of E583k and ca¥h
reserves of £537k at 315t March 2024.
Having taken into consideration the impact ol Ihe interruption to the charltable cornpany followlng ihe Covid-lg
pandemic and adjustiny the financial projections accordingly, at the lime of approving the Ilnancial statements
the directors have a reasonable expeclation that Ihe charitable cornpany has adequate resources lo continue
In operalional oxislence for the loresteable futur•. Thus Ihe directors conllnue to adopt tho going concern
basis of accounting in preparing the flnanclal statemènts.
DOI4ATIONS AND LEGACIES
31.3.24
31.3.23
Donallons
26.555
2,107
INVÉSNENT INCOME
31.3.24
31.3.23
Oeposil account inlerest
Curr as$•t inv income
3,940
23,983
3,307
27,923
3,307
INCOME FROM CHARITABLE AcnvmES
31.3.24
31.3.23
Activity
Charitable
Charltable
Charltable
Individual Clienl Paymenls
Contract Client Paymèntg
Granls
?26.55a
4,061.813
83,869
139,229
4.059,377
2&2.445
4,272.236
4.441,051
Page 21
continued...

TLC: TALK. LISTEN. CHANGE
Notes lo Ihe Financial Stal•m•nls - contlnued
fgr Iho Year Ended 31 March 2024
CHARtrA8LE ACTivmES cosrs
Supporl
cosls15ee
note 6)
Direct
Costs
Totals
Charltable
4,052.054
216.521
4,268.575
SUPPORT COSTS
Governance
costs
Management
Finance
Totals
Charilable
209,622
906
5.993
216,521
Support costs, included in tho above. are as follow5:
31.3,24
31.3.23
Total
activities
C harilable
Trustees, remuneralion elc
Wages
Social 5e¢urity
Pensions
Rales and waler
Insuranc?
Light and heal
Telephonè
Postage and slatlonery
Advertlsing
Sundries
Stalf Expenses
Repairs and renew315
Rent
Legal and Prolessional
Development costs
Compuler costs
Depreciation ot tangible and herltage a55els
Bank charge5
Auditors, remuneration
Accountancy lees
853
168,286
13,732
a,098
la6
1.238
112
i.ioo
333
2,736
2.557
3,631
553
3.958
213
326
173.127
13,123
3,724
106
1.055
215
1,515
355
1,507
1,757
5,801
534
3,730
385
2,466
2,374
2,507
910
4.139
6.471
3,929
2,147
906
3,ASO
2,543
216,521
226,127
Page 22
conlinued...

TLC: TALK, USTEN. CHANGE
Noles to Ihe Finan¢lal Slat•menls - conllnu•d
tor the Y••r Ended 31 March 2024
NEf INCOME/(EXPENDrruRE)
Net incomel(expenditure) is slated after charging/(credlting):
31.3.24
31.3.23
Audllors, remuneration
Depreclatlon - owned a55els
3,450
42,949
4,139
50,149
TRUSTEES. REMUNERATION AND BENEFITS
There were no trugtees, remunèration or olher benefils for Ihe year ended 31 March 2024 nor for the y•ar
ended 31 March 2023.
Truite••' •xp•n••s
31.3.2&
31.3.23
Tru51ees' Ixpenses
853
326
STAFF COSTS
31.3.24
31.3.23
Wages and salaries
Social $ecvrity costs
Other p•nsion cDsls
3,365,711
274,636
81,964
3,462,543
262,457
7a.474
3,722.311
3,799,474
The average monlh(y number ol employees during Ihe year was as follows:
31.3.24
132
31.3.23
134
All employé•$
The number of employees whose employ•e benefits (excluding employer pension costs) exceeded £60,000
was..
31.3.24
31.3.23
£60.001- É70,000
É70,001- £80.000
The Iruslees consider key management personnel lo be comprlsed of Ihe Dlreclor5 of Services. the Head of
Business Inlelligence. Ihe Chief Executive Olficor, th• Dirèctor af Business Servicès and Ihe Director of
Development,
The tolal amount of employee benefll$. iThcluding salaries. received by key management personnel was
É346,40& (2023: £290,751).
Page 23
continued...

TLC: TALK USTEN. CHANGE
Notes to the Flnanclal Slalements contlnyod
lor Ihe Year Ended 31 March 2024
COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTivmES
Unrestricted
fund
Restricted
fund
Total
funds
INCOME AND EIIDOWMENTS FROM
Donations and legacies
2.107
2.107
Charllable a¢tlvltlei
Charitabl•
247.178
4.193.873
4,441,051
Investmenl income
3,307
3,307
Tolal
252,592
4,193,873
a,446,465
EXPENDITURE 011
Charltabl• adlvlll•$
Charitabl•
121,553
4.270.675
4,392,228
NEf INCOMEI(EXPENDITURE)
131,039
(76,802)
54,237
RECONCILIATION OF FUNDS
Total fund¥ brought lorward
305,691
16a,861
470.552
TOTAL FUNDS CARRIED FORWARD
36.730
88.059
524,789
11.
TANGIBLE FIXED ASSErs
Improv•ment$
to
prop•rty
Fixtures
and
Plant and
machinery
Tolals
COST
Al l April 2023
Additions
27.811
1,352
239.341
16,717
268,504
16,717
At 31 March 2024
27.811
1,352
256,058
285,221
DEPRECIATION
At1 April 2023
Charge for year
19,649
5.563
1,351
121,799
37.386
142.799
42,949
At 31 March 2024
25,212
1,351
159.185
185,748
NEf BOOK VALUE
Al 31 March 2024
2.599
96,873
99.473
Al 31 March 2023
8.162
117,542
125,705
Page 24
continued...

TLC: TALK, LisfEN, CHANGE
Not•4 to th• Flnanclal Stalemèntg - conllnued
tor tha Y•ar End•d 31 March 2024
12.
FIXED ASSET INVESTMENTS
Shares in
group
underlaklngs
MARKEf VALUE
Additions
NEf BOOK VALUE
At 31 March 2024
At 31 March 2023
Th•re wgr• no investment assets outside the UK.
13.
DEBTORS: AMOUNTS FALLING DUE wrrHIN ONE YEAR
31.3.24
31.3.23
Trade debtors
Other debtors
Prepayments and accrued income
6S8,593
16,040
137,524
568,097
3,475
124,945
812,157
696,517
CREDrroRS: Amouwfs FALLING DUE wrrHIN ONE YEAR
31.3.24
31.3.23
Bank loans and ov•rdr8fts l$•e note 16)
Other loans (see not• 16)
Trade credilors
Social security and other taxes
Other credltors
Accrual$ and deferred income
9.957
47.369
223.883
60,411
19,631
369,116
8,873
31,341
38.225
69,170
31732
2.160,783
730.367
2,341,124
Page 25
continued,..

TLC: TALK, USTEN, CHANGE
Notes to Ihe FlnaThcial Slatem•nlJ - tontlnued
far Ihe Year Endèd 31 March 2024
CREDITORS: AMOUNTS FALLINO DUE AFfER MORE THAN ONE YEAR
31.3.24
31.3.23
Bank loans (see note 16)
Other loans (See note 16)
34.899
99.998
23,513
19,412
134,897
42,925
LOANS
An a nalysis of Ihe maturity of loans Is given below..
31.3.24
31.3.23
Amounls falling due within one year on demand.,
Bank loans
Olher loans
9,957
47,369
8.873
31,341
57,326
40,214
Amounts falling belw¢gn one and two years..
8ank loans - 1-2 year5
Other loans-1-2 years
34,899
4,913
10.648
19,412
39,812
30,060
Amounts falling due between two and flvo y•ars'.
8ank loans - 2-5 years
Olher loans- 2-5 years
12,865
95,085
95,085
12,865
17.
LEASING AGREEMENTS
Minimum lèase payments under non-cancellable operallng leases fall due as follows..
31.3.24
31.3.23
Within one year
78,530
74,514
Page 26
continued...

TLC: TALK. LISTEN. CHANGE
Note3 to th• Flnanclal Statem•nt$- contlnued
lor lh• Y•gr Endèd 31 March 2024
18.
MOVEMENT IN FUNDS
Fundlng
Str•am
At
01.4.22
In¢omlng
R•sourc•
R•sourc•
Exp•ns•
Al
31.3.23
Incoming
R•Bourc•
R•sourc•
Expen1•
At 31.3.2&
Unr•slrlcl•d
Fund•
General Fund
305.691
252.592
121,553
436.730
265,597
119,399
582.928
Tolal
305.691
252,592
121,553
436,730
265,597
119,399
582,928
Regtricled
Funds
Cornrnunlty
Counsolllng
Dome51i
Abu5¢
192,351
53,826
192.351
64,159
12.833
2,500
2,500
5,000
152.028
3,947,69
4,014,165
85,559
4,034,635
4,120,194
Tot41
164,861
4,193.873
4,270.675
88.059
4,037.135
&,125,194
RELATED PARTY DISCLOSURES
Included In other debtors ij an amount of £16,040 (2023 , NII) due from Now You're Talking Therapy Ltd
company In whlch TLC: Talk,List•n,Chang• owns100 'A of the issued Share capital.
Includod In trado cr•dltors al the year end date w•s an amount of £2.820 (2023., £nil) and included In accruols
W45 an amount of Énil (2023: Énil) due lo Topping Partnership (Accountants) Llmlt•d, a company In whlch
trustee has an inlere$t. The charity received servlces from Topping Partnershlp (Accountants) Limited
amountiftg to É&.013 (2023., £4,320)
Page 27
continued...

TLC.. TALK. LISTEN, CHANGE
Notes to th• Flnancial Stalements - ¢onlSnu•d
lor Ihe Year Ended 31 March 2024
20.
RESTRICTED FUNDS
Movement in funds
Incomlng
Resource
Resouret
Expènded
Mov•menl in funds
Incomlng
Resource
Al
resource
exp•nd•d 31,D3.24
Fundlng
Slre4m
At
01.04.22
31.03.23
Public Seclor
Grants
1,126,062
1.067,754,
58.308
249.578
307,886
Trusts
164,861
386.420
528,890
22,391
39,551
61,942
Home Office
2.596,287
2,596,287
3,740.646 3,740.646
Varlous
Other
Funding
Sources
85,ioa
77,744
7.360
7,360
14,720
164,861
4,193,873
4,270,675
88.059 4,037,135
4,125,194
FINANCIAL INSTRUMENTS
The charity has elected to apply Ihe provislons of Section 11 'Basi¢ Financial Instrumen15' and Section 12 '0ther
Financial Instruments Issues, of FR5102 to all ol its flnanclal Instruments,
Financial instruments are recognised in the charilvs balanc? sheet when the charily bècomès parly lo the
contractual provisions of the instrument.
Financial assets and liabilities are oflsel. wlth the net amounts presenled In the financial 51alemenls, when
thère is a legally enforceable rlghl lo se off tho re¢ognised amounts and there is an inlention lo settle on a nel
basis or lo realise the asset and Settle the liability simultaneously.
8a3lc flnancial a5501•
a51c financial assets. which include debtors and cash and bank balances, ère Inllially measvred al
transaction price including Iransaclion costs and arp subsequently carried at amorlised c051 bsing the
pffe¢live inleresl method unless the arrangement conslilules a f inancing Iransaclion. where the transaction is
measured at the present value of the future receip15 discounted al a market rate ol Intèrest. Financial assets
classilied as recoivable wilhin one yea r are nol amorlised.
Basic f inanclal Ilabllllies
Basic financial liabililies. including creditors and bank loans are initially recogni5ed at Iransaclion price unless
the arrangement con5tilules a financing transaction. whère the debl in5trumenl is measured at the gresent
valuè Df the lulure paymenls discountÈd al a markel rale ol Interesl. Financial liabilities classified as payable
within one year are nol amorlised.
Debt in51rumenls are subsequently carried al amorlised cost, using the effeclive inleresl rale method
Pa9e 28
continued...

TLC: TALK, LISTEN. CHANGE
Nol•s to lh• Flnanclal Slal•menti - contlnued
for Ihg Y•ar End•d 31 March 2024
21.
FINANCIAL INSTRUMENTS - conlinued
Trade creditor5 are obligalions lo pay for goods or service5 that have been acquired in Ihe ordinary course of
operations from suppliers. Amounts payable are classified a5 current liabilities If payment is due wlthln one
year or less, If nol, Ihey are presented as non-current liabilities. Trade creditors aré recognised initially at
Iran$action pri¢e a nd subsequently measured al amortised cost using the effeclive interest method.
D•recognltlon ol Ilnanclal Ilabllillej
Financial liabilities are derecognised when the charitys conlraclual obligations explre or are discharged or
cancelled.
22.
ANALYSIS OF RESERVES
31.03,2024
31.03.2023
Total res¢rvo5
Less:
Reslrl¢t•d funds
Unreslrlcted tangible fixed a$5et5
582,928
524,789
88.059
125,705
99,473
Freely avallable reserves
83,455
311.025
Page 29

TLC: TALK, LISTEN. CHANGE
Delalled Slatemenl of Flnancial A¢llvhl•8
for lh• Ygar Ended 31 M•rch 2024
31.3.24
31.3.23
INCOME AND ENDOWMENTS
Donations and legacles
Donations
26,555
2,107
Invejlment income
Deposit account interest
Curr asset Inv income
3,940
23,983
3,307
27.923
3,307
Charlt•bl• actlvltl•$
Individual Client Payments
Contract Client Paymen15
Grants
126 554
4,061,813
83,869
139.229
4.059.377
242.445
4,272,236
4,441,051
Tol•l in¢omlng r••ourc•*
4,326.714
4,446,465
EXPENDITURE
Charllabl• acllvili*$
Wages
Social security
Pensions
Rates and water
Insurance
Llghl and heal
Telephone
Poslage and stalionery
Advertising
Sundries
Counsellors
Studènt & Volunleer Expenses
Slalf Expenses
Repairs and renewa15
Sub5criplion5
Room Hlre
Rent
Developmenl
Computer Cosls
Legal and Prolessional
Carried lorward
3,197.425
260.904
77.866
2.772
23.519
2.119
20,9D5
6,320
51,985
48,586
21,799
88
68.989
10.503
21.893
24,451
75,206
3.289,416
209,33&
70,750
2,018
20.046
4,082
28,781
6,748
28.626
33.385
32.622
146
111,422
10.145
25,077
18,439
70,863
46.863
45.101
7.306
4,101.170
74,653
4.053
3,994,036
This page does not form part of the statutory hnancial statements
Page 3D

TLC: TALII LISTEN, CHANGE
Detalled Slatement of Flnanclal Activlt1•5
for th• Y•ar Ended 31 Mareh 2024
31.3.24
31.3.23
Charltabl• acllvllhj
Brought forward
Improvèments to property
Plant and machingry
Flxlur¢$ and fillings
Bank charges and interest
3.994.036
5.284
4,101,170
5,284
24
42.333
17.290
35,517
17,217
4,052,054
4.166.101
Supporf co$ls
Manag•rn•ftt
Trustees, expense5
Wage5
Social securily
Pen$lons
Rates and wal•r
In$uran¢•
Light and heat
Telephone
Postage and stationery
Advèrtising
Sundries
Stalf Expenses
Rep¥irs and renewals
Rent
Legal and Professional
Development cosls
Computer cosls
Improvemgnts to property
Plant and machinery
Fixlur•s and f ItllThgs
853
168,286
13.732
4,098
146
1,238
112
1,100
333
2,736
2,557
3,631
553
3,958
213
326
173,127
13,123
3.724
106
1.055
215
1.515
355
1,507
1,757
5,801
534
3,730
385
2.466
2,374
278
3,929
278
1.869
2.228
209.622
214.607
Pln•ne•
Bank charges
906
910
Gov•rnanc¢ ¢o•ts
Auditors, remuneratlon
Accountancy fees
3.450
2,543
4,139
6.471
5,993
10,610
Total resources expended
4,268.575
4,392,228
Nel Incom•
58.139
54,237
This page does not form part of the statulory linancial statemenls
Page 31